customer logistics manager

Chai Vision

<div>E-Commerce Logistics Quality Assurance Manager 
ChaiVision &middot; Onsite &ndash; Pakistan Office &middot; Full-Time 
Job Title: E-Commerce Logistics Quality Assurance Manager 
Department: Operations &ndash; Logistics 
Reports To: Head of Dropship 
Location: Onsite &ndash; Pakistan Office 
Job Type: Full-Time 
Salary: $550&ndash;$600 USD/month 

About Chai Vision
Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) 
brands across high-impact categories&mdash;from fitness and wellness to home goods, pet care, children's 
products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like 
Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless 
focus on product-market fit. 
The organization is driven by a data-informed approach to growth, disciplined operational execution, 
and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision 
continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, 
offering team members the opportunity to contribute within a fast-paced, performance-oriented 
organization focused on sustainable growth and long-term value creation. 
Role Summary 
The E-Commerce Logistics Quality Assurance Manager is responsible for ensuring the accurate and 
timely delivery of all Direct-to-Consumer (DTC) orders across Chai Vision's growing portfolio of 
brands. This role owns data validation, tracking audits, reporting, and dashboard creation for logistics 
KPIs &mdash; enabling leadership and cross-functional teams to make data-driven decisions that improve 
delivery performance and reduce costs. 
As the logistics team's primary data and quality gatekeeper, the E-Commerce Logistics QA Manager 
monitors 3PL and carrier performance, resolves tracking escalations, and provides strategic insights 
that drive operational efficiency across domestic and international fulfillment channels. This is a 
hands-on, execution-heavy role that combines analytical depth with process discipline to keep Chai 
Vision's logistics engine running at peak accuracy.<div> 

What You'll Do 
Performance Reporting &amp; Data Integrity 
<ul><li>Build, maintain, and automate key logistics reports: Shipping Cost per Order, On-Time</li></ul>
Delivery Rate, Carrier Performance, Lost/Damaged Package Rate, and Tracking Sync 
Accuracy 
<ul><li>Conduct daily audits to identify and resolve missing tracking data, stalled shipments, and</li></ul>
delivery exceptions 
<ul><li>Own the 'source of truth' for all logistics KPIs presented to leadership</li><li>Own the daily, weekly, and monthly cadence of data validation, report generation, and</li></ul>
tracking audits</div><div> 

Strategic Insight &amp; Analytics 
<ul><li>Analyze logistics data trends to identify cost-saving opportunities, carrier performance issues,</li></ul>
and potential service improvements 
<ul><li>Provide data-backed recommendations to leadership on shipping optimization, carrier</li></ul>
selection, and fulfillment strategy 
<ul><li>Track and report on key metrics including On-Time Delivery Rate (target &gt;99%), Tracking</li></ul>
Sync Accuracy (target &gt;99.9%), and cost per shipment 
<ul><li>Contribute to quarterly logistics strategy reviews, presenting data on cost and service trends</li></ul>
Execution &amp; Issue Resolution 
<ul><li>Proactively identify and resolve tracking issues before they generate customer service tickets</li></ul>
&mdash; targeting a 30% reduction in WISMO (Where Is My Order?) inquiries 
<ul><li>Collaborate with the Customer Service team to provide rapid resolution for complex delivery</li></ul>
escalations with a target of less than 24-hour turnaround 
<ul><li>Monitor the performance of 3PL/fulfillment partners and carrier integrations, holding them</li></ul>
accountable to data accuracy and SLA standards 
<ul><li>Document and improve processes for data handling, reporting, and communication</li></ul>
Cross-Functional Collaboration 
<ul><li>Provide Customer Service with clear, real-time visibility into shipment statuses for customer</li></ul>
inquiries 
<ul><li>Supply Finance with accurate shipping cost data for reconciliation and budgeting</li><li>Serve as the primary point of contact for tracking escalations across warehouse partners,</li></ul>
carriers, and internal teams 
<ul><li>Collaborate with Brand/Marketing teams on post-purchase communication updates and</li></ul>
delivery experience improvements</div><div> 

Who You Are 
<ul><li>You are a data detective who finds satisfaction in solving tracking mysteries and ensuring</li></ul>
100% data accuracy across every shipment 
<ul><li>You have 3+ years of experience in DTC/eCommerce logistics, supply chain operations, or</li></ul>
logistics data analysis 
<ul><li>You thrive on building systematic processes and reports that turn operational chaos into clear,</li></ul>
actionable insights 
<ul><li>You are hyper-organized and detail-obsessed, believing that flawless execution in logistics is</li></ul>
a core component of the customer experience 
<ul><li>You are a proactive communicator who bridges the gap between warehouse partners,</li></ul>
customer service, and leadership 
<ul><li>You are adaptable and solution-oriented, capable of managing exceptions and outages with</li></ul>
calm precision 
<ul><li>You have a deep understanding of DTC and omnichannel operations including carrier</li></ul>
management platforms and 3PL workflows</div><div> 

Qualifications 
<ul><li>Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, Data</li></ul>
Science, or a related field 
<ul><li>3+ years of experience in eCommerce logistics, supply chain operations, or logistics data</li></ul>
analysis 
<ul><li>Strong proficiency in Excel / Google Sheets including pivot tables, formulas, and data</li></ul>
visualization 
<ul><li>Experience with BI/dashboard tools such as Power BI, Looker Studio, or Tableau</li><li>Familiarity with shipping platforms (ShipStation, SellerCloud, GoFlow) and major carrier</li></ul>
portals (USPS, UPS, FedEx, DHL) 
<ul><li>Experience working with 3PL/fulfillment partners and holding them accountable to SLAs</li></ul></div> 

Tools &amp; Systems 
ShipStation &middot; GoFlow &middot; SellerCloud &middot; Major Carrier Portals (USPS, UPS, FedEx, DHL) &middot; 3PL/WMS 
Portals &middot; Amazon &middot; Shopify &middot; Walmart &middot; TikTok Shop &middot; Trackingmore &middot; 17track &middot; Power BI &middot; Google 
Looker Studio &middot; Excel / Google Sheets &middot; Microsoft 365 (Teams, Excel, SharePoint) &middot; Monday.com<div> 

Why Work With Us 
<ul><li>10 Paid time off</li><li>15 days of National/Public holiday schedule so you can celebrate what matters to you</li><li>5 Sick Leave</li><li>Medical insurance</li><li>Continued education opportunities to keep your skills sharp</li><li>Holiday and birthday gifts &mdash; we celebrate our people</li><li>A collaborative, high-energy environment where ideas become action</li><li>Real room to grow as we scale</li></ul></div> 
&quot;If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you'll 
love working here!&quot;</div>

E-Commerce Logistics Quality Assurance Manager

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 Are you ready to take on a critical role in shaping seamless customer experiences in logistics? As a Customer Onboarding Expert at Kuehne+Nagel, you will lead new business integrations, ensuring smooth transitions and operational excellence. With our proven CTI methodology and Zero Failure process, you will be the key player in turning complex challenges into success stories. Join us and make an impact in the dynamic world of contract logistics!
 
 
 &lrm;
 
 
 The Customer Onboarding Expert is responsible for supporting customer integration processes, including new business start-ups, system migrations, facility relocations, and specific projects. This role ensures tasks are completed on time, within scope, and aligned with Kuehne+Nagel/Customer objectives. It involves supporting activities and collaborating with team members to achieve project goals with the National Contract Logistics Customer Onboarding Manager.
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Develop and implement project plans to ensure a smooth customer transition into our services;
 </li>
 <li>
 Track progress and provide regular updates to stakeholders;
 </li>
 <li>
 Work closely with internal teams (Business Development, Operations, IT, Production Systems, and Customer Engagement) to align onboarding processes with customer needs;
 </li>
 <li>
 Manage and coordinate related teams and customer implementations on behalf of the National Contract Logistics Customer Onboarding Manager;
 </li>
 <li>
 Identify and mitigate risks in onboarding processes to improve efficiency;
 </li>
 <li>
 Utilize project management tools to monitor onboarding success and optimize workflows;
 </li>
 <li>
 Translate customer requirements into actionable project plans;
 </li>
 <li>
 Ensure customer expectations are met through clear communication and proactive issue resolution;
 </li>
 <li>
 Provide structured internal and external reporting;
 </li>
 <li>
 Address scope changes, risks, and deviations promptly with strong problem-solving skills.
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Bachelor's degree (Industrial Engineering, or a related field);
 </li>
 <li>
 2+ experience in , project management, project implementation, customer onboarding or a related field;
 </li>
 <li>
 Proficiency in AutoCAD as it will be used for warehouse design, layout validation, and operational planning;
 </li>
 <li>
 Excellent written and verbal communication skills in both English &amp; Turkish;
 </li>
 <li>
 Strong communication and relationship management skills;
 </li>
 <li>
 Experience with project management methodologies and tools;
 </li>
 <li>
 Analytical mindset with the ability to troubleshoot and optimize processes;
 </li>
 <li>
 A valid driver&rsquo;s license is required.
 
 
 </li>
 </ul>
 Because some stages of the hiring process are carried out in English, we kindly ask all applicants to upload their resume in English
 
 
 
 What's in it for you
 
 
 
 At Kuehne + Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>

Contract Logistics Customer Onboarding Expert

DK Digital Solutions

Job Summary:We are looking for a proactive and detail-oriented Customer Support Executive with prior experience in logistics and supply chain operations. The ideal candidate will be responsible for handling customer inquiries, coordinating shipments, tracking deliveries, and ensuring smooth communication between clients and internal logistics teams.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Coordinate with logistics, warehouse, and transport teams to ensure timely dispatch and delivery.</li><li>Track shipments and provide real-time updates to customers.</li><li>Resolve delivery delays, shipment issues, and customer complaints efficiently.</li><li>Maintain accurate records of orders, shipments, and customer interactions in the system.</li><li>Prepare daily/weekly reports related to shipment status and customer feedback.</li><li>Ensure compliance with company policies and service standards.</li><li>Build and maintain strong relationships with clients.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.</li><li>Minimum 1&ndash;3 years of experience in customer support with logistics background.</li><li>Knowledge of shipping documentation (Invoice, Packing List, BL, etc.).</li><li>Strong communication and problem-solving skills.</li><li>Good command of MS Office and CRM systems.</li><li>Ability to work under pressure and meet deadlines.</li><li>Strong coordination and follow-up skills.</li></ul>Preferred Skills:<ul><li>Experience in freight forwarding or courier companies.</li><li>Familiarity with international shipping procedures.</li><li>Ability to handle multiple tasks efficiently.</li></ul>Working Hours:shift timing &ndash; 6pm to 3amPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive – Logistics

Staples

<div>Staples is business to business. You&rsquo;re what binds us together. 
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. 
The Product Manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction. 
What You&rsquo;ll Be Doing:<ul><li>
Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.</li><li>
Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.</li><li>
Serve as the key point of contact between the development team and stakeholders.</li><li>
Craft detailed user stories and acceptance criteria to guide the development process.</li><li>
Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.</li></ul> 
What You Bring To The Table:<ul><li>
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.</li><li>
Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.</li><li>
Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.</li><li>
Leadership and mentorship capabilities, with a passion for fostering team growth and development.</li><li>
Ability to translate complex algorithmic or machine‑learning&ndash;driven insights into clear product decisions that improve delivery speed, cost, and customer outcomes.</li><li>
Strong technical fluency with data-intensive backend systems, enabling confident partnership with engineering, data science, and research teams.</li><li>
A proactive mindset for identifying network inefficiencies and uncovering optimization opportunities across routing, carrier selection, inventory availability, and delivery promises.</li></ul> 
What&rsquo;s needed- Basic Qualifications:<ul><li>
Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.</li><li>
5+ years of related experience in product management, with a focus on eCommerce or digital products.</li><li>
Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration</li><li>
Comprehensive understanding and practical application of Agile methodologies, tools, and systems</li></ul> 
What&rsquo;s needed- Preferred Qualifications:<ul><li>
Master&rsquo;s degree in a related field</li><li>
Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)</li><li>
Experience in the specific industry (e.g. B2B, supply chain, office supplies)</li><li>
Hands-on experience working with data analytics tools and languages such as SQL, Python, Snowflake, or Power BI to support product discovery and decision-making.</li><li>
Familiarity with machine learning concepts, routing algorithms, or network optimization models in fulfillment, transportation, or logistics environments.</li><li>
Background in backend-focused digital product development, particularly within order fulfillment, delivery networks, or predictive/algorithmic decision systems.</li></ul> 
We Offer:<ul><li>
Inclusive culture with associate-led Business Resource Groups</li><li>
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</li><li>
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</li></ul> 
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-MR1</div>

Product Manager - Order Fulfillment Logic

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Market Logistics Coordinator supports the Market Logistics Operations and the local operations team by handling administrative, communication and scheduling duties.
Position Responsibilities:<ul><li>
Coordinates with local branches to ensure all contracts are opened and closed timely to support efficient dispatch operations; may also close work orders and ensures all pertinent information is documented accurately and timely</li><li>
Performs regular reviews of driver logs and schedules based on the direction of the Dispatcher</li><li>
Acts as primary communication link between branches and the Market Logistics Operation Center</li><li>
Monitors vehicle inspection program reporting (DVIR) and coordinates vehicle repairs with internal and external parties as needed</li><li>
Reviews orders for correct contact and delivery instructions</li><li>
Assists with driver scheduling and timekeeping</li><li>
Schedules third party haulers as needed at the direction of the Dispatcher</li><li>
Keeps branches informed of next run out to facilitate proper staging of equipment</li><li>
Monitors driver stop times and communicates to expedite when necessary</li><li>
Monitors future orders to identify gaps in fleet availability</li><li>
Assists dispatcher in prioritizing pickups based on need and time</li><li>
Orders and receives parts for ongoing repairs and restocking, maintains adequate supplies</li><li>
Performs semi-annual parts usage reviews and adjusts truck stockage accordingly</li><li>
Performs other duties as assigned by the manager</li></ul>
Requirements:
Education &amp; Experience:<ul><li>
High School Diploma or equivalent plus at least 1-2 years of equipment rental experience</li><li>
Valid driver&rsquo;s license</li><li>
Basic computer skills</li><li>
Personal and professional integrity</li><li>
Flexible in approach to problem solving</li><li>
Good verbal and written communication skills, as well as excellent organizational skills</li><li>
Knowledge of dispatch administration and DOT regulations preferred</li></ul>
Base Pay Range: $26.46 - 36.37<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Market Logistics Coordinator

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
4 year</div></div></div></div><div>
Job Description<div>
1. Develop and implement business development strategies to achieve the company's sales goals and objectives.
2. Identify and pursue new business opportunities by prospecting, qualifying, and closing deals.
3. Build and maintain strong relationships with existing clients and stakeholders.
4. Collaborate with other departments, including operations, product and finance, to ensure a seamless customer experience.
5. Analyze market trends and competitor activities to identify business opportunities.
6. Prepare and present proposals to clients that align with their business needs and objectives.
7. Prepare and present business development reports to senior management on a regular basis.
8. Take end-to-end ownership of client onboarding process.</div></div><div>
Position Requirement<div>
1. Bachelor's degree in business administration or a related field.
2. 4 years of experience in courier and logistics, with a strong background in B2B sales.
3. Proven track record of developing and implementing successful business development strategies and achieving sales targets.
4. Excellent communication, negotiation, and interpersonal skills.
5. Ability to analyze data, identify trends, and make informed decisions.
6. Strong customer focus and a commitment to providing exceptional service.
7. Proficient in Microsoft Office and a tech oriented mindset.
8. Ability to work independently with minimal supervision.</div></div></div>

Daraz-PK-Area Sales Manager (ISL)-Logistics

Global Source Logistics

Key Account Manager &ndash; Job DescriptionPositionKey Account ManagerLocationOmanJob SummaryThe Key Account Manager will be responsible for managing and developing relationships with major clients, ensuring high customer satisfaction, and increasing business opportunities for the company. The role requires coordination between clients, operations, and logistics teams to ensure smooth service delivery.Key ResponsibilitiesClient Relationship Management<ul><li>Manage and maintain strong relationships with key clients.</li><li>Act as the main point of contact between the company and major customers.</li><li>Understand client logistics requirements and provide suitable solutions.</li></ul>Business Development<ul><li>Identify new business opportunities with existing and potential customers.</li><li>Increase shipment volume and revenue from key accounts.</li><li>Prepare quotations and negotiate pricing with customers.</li></ul>Operations Coordination<ul><li>Coordinate with operations and logistics teams to ensure smooth shipment handling.</li><li>Monitor shipment status and update customers regularly.</li><li>Resolve any service or operational issues quickly.</li></ul>Financial Follow-Up<ul><li>Monitor client payments and coordinate with the finance team.</li><li>Follow up on outstanding invoices and credit approvals.</li><li>Ensure company payment terms are followed.</li></ul>Reporting<ul><li>Prepare monthly reports on client performance and shipment volume.</li><li>Track revenue generated from key accounts.</li><li>Provide management with business development updates.</li></ul>Requirements<ul><li>Minimum 3&ndash;5 years experience in logistics or freight forwarding</li><li>Good knowledge of Oman logistics and customs clearance procedures</li><li>Strong communication and negotiation skills</li><li>Experience handling major logistics clients</li><li>Ability to work under pressure and manage multiple accounts</li></ul>Skills<ul><li>Customer relationship management</li><li>Sales and negotiation</li><li>Logistics coordination</li><li>Problem solving</li><li>Communication and reporting</li></ul>Performance KPIs<ul><li>Customer retention rate</li><li>Monthly revenue from key accounts</li><li>Number of new clients acquired</li><li>Customer satisfaction level</li><li>Payment collection performance</li></ul>Job Type: Full-timeWork Location: In person

Key Account Manager

Search 10000+ Customer logistics manager jobs near you this March. New roles added regularly across leading industries. Apply today.