customer logistics manager

PepsiCo

<div>Overview:
<div>
We are looking for a Customer Logistics Analyst to join our SodaStream Supply Chain team. You will be responsible for managing and delivering best-in-class service to key retail customers by ensuring seamless execution across the order-to-delivery process. This role will work closely with Supply Chain, Planning, Sales and 3PL partners. The ideal candidate is action oriented, results focused, and with the ability to collaborate both internally and externally while making recommendations to improve service and performance while reducing cost with this critical customer base in the North American business.</div><div></div><div> 
This role is based in Purchase, NY or Pennsauken, NJ</div>
Responsibilities:
<ul><li>Manage order fulfilment lifecycle from order entry through delivery, ensuring accuracy and on-time performance for key Pure Play and Mass Chain retailer accounts (Amazon, Target, Walmart, Kohls, Staples, etc.) representing $130MM GSV</li><li>
Serve as the Day-to-Day Supply Chain liaison (single point of contact) between Customer Accounts, SodaStream Sales team, and NA Supply Chain team (planning/logistics/VAS/order management) on key strategic projects/initiatives and supporting analytics that drive the supply chain service agenda</li><li>
Ability to understand and troubleshoot order life cycle issues (e.g. transport, order flow, financial, integration, routing, etc.)</li><li>
Develop strong working relationships across a broad span of cross-functional stakeholders both internally and externally to SodaStream to include: Local sales, Marketing, Finance, Local Supply Chain, and global team</li><li>
Apply consistent standard operating procedures to drive continuous improvement</li><li>
Partner with Sales and Customer Teams to support promotions, new product launches, and seasonal demand spikes</li><li>
Collaborate with transportation, warehousing, supply and demand planning teams to proactively manage constraints and mitigate disruptions. Coordinate efforts with Supply Chain Planning Teams to ensure updated and accurate forecasts to increase fill rates and minimize OOS on assigned customers supporting the enablement of a traditional IBP process.
</li><li>Support and lead weekly internal and external cross-functional meetings focusing on delivering key service metrics that support the overall customer business such as Fill Rate, On Time Delivery and order cycle time.
</li><li>Enhance and evolve our standard communication venues, both internally to cross functional teams and externally with assigned customer contacts through effective creation of customer scorecards</li><li>
Analyze data to identify trends, root causes, and opportunities for cost savings or service improvement</li><li>
Ensure compliance with customer-specific requirements including EDI transactions, routing guides, delivery windows, labeling, EDI/API, retailer scorecards, etc.
</li><li>Ownership of customer Chargebacks/Fines &amp; Fees process end-to-end including reporting, analytics, disputing invalid fines, proactively identifying ways to mitigate future charges, partnering with our technology team to design novel solutions to both dispute and avoid charges</li><li>
Participate in Supply Chain Team projects that drive initiatives to improve efficiency, cost-to-serve, and service performance for your customer accounts</li></ul><div>
Compensation and Benefits:</div><ul><li>
The expected compensation range for this position is between $80,700 - $135,100.</li><li>
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.</li><li>
Bonus based on performance and eligibility target payout is 5% of annual salary paid out annually.</li><li>
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.</li><li>
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in supply chain management, operations or related field required</li><li>
5 to 7 years&rsquo; experience in distribution/logistics and/or business process/systems analysis.
</li><li>Experience with distribution, fulfillment, manufacturing, supply planning and inventory management preferred particularly working for or with Amazon</li><li>
Broad and detailed knowledge of the business processes used in a warehouse environment.
</li><li>Experience in Project Management, and RFP/RFQ&rsquo;s an asset.</li><li>
Proficient in MS Office; Advanced Excel, PowerPoint, and Word.</li><li>
Experience with NetSuite ERP System preferred.</li><li>
Tableau / Power BI experience considered a plus.</li><li>
Ability to work collaboratively and seamlessly as part of a cross functional team.
</li><li>Results and detail oriented with excellent analytical and decision-making ability.
</li><li>Organized, with strong analytical and time management capabilities.</li><li>
Strong communication skills &ndash; both written and verbal.</li></ul>
&gt;:
<div>
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. 
 
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 
 
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age 
 
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law &amp; EEO is the Law Supplement documents. View PepsiCo EEO Policy. 
 
Please view our Pay Transparency Statement.</div></div>

Customer Logistics Analyst – Amazon & Mass Chain (SodaStream)

CAB Enterprises, Inc.

OverviewCAB Enterprises, Inc. proudly serves as the exclusive distributor of Electrolit in the United States. Electrolit is developed by Grupo Pisa, Latin America's premier pharmaceutical company with over 80 years of experience and has become a leader in premium hydration beverages. Since our establishment in 2015, we have dedicated ourselves to enhancing Electrolit's visibility in the U.S. market, building on a rich legacy that began in 1950 as a hydration solution for children. With a steadfast commitment to quality, Electrolit features an innovative scientifically backed formula, a range of delightful flavors, and is produced using pharmaceutical-grade ingredients in a state-of-the-art facility.At CAB Enterprises, we pride ourselves on fostering a service-oriented culture that values the collective skills and contributions of our team members. Our core values: humility, honesty, respect, responsibility and drive are the cornerstones of our success. We aim to create a dynamic and fulfilling workplace where our employees are recognized as our most valuable asset. Together, we celebrate our achievements and look forward to continuing our tradition of excellence.Position Summary The primary responsibility of the Customer Service Specialist is to act as a direct contact with the client for sales order management, post-sales support, and service follow-up. Provide end-to-end visibility of the entire supply chain, identifying internal and external events that may impact service standards in advance, including supplies, manufacturers, and business partners. The successful Customer Service Specialist will have a thorough understanding of customer service principles and practices, including order management, delivery coordination, and problem resolution, be familiar with inventory management systems and order processing procedures to track and manager customer orders, and have a solid understanding of logistics transportation processes to coordinate delivery schedules and address any shipping issues.Location: Houston TX (on-site)Principal Duties<ul><li>Execute optimal service levels and keep metrics that set objectives for the entire supply chain, benefiting both the customer and the business, while providing insights to the company on how customer satisfaction is performing at each stage of the supply chain.</li><li>Managed customer inquiries to resolve service-related issues.</li><li>Track the status of sales orders and delivery dates.</li><li>Create and manage Sales Orders in the company and 3PL system.</li><li>Attending internal and external customers inquiries related to customer orders.</li><li>Managing the returns process for coordination with distribution and warehousing and inventory specialists for product returns.</li><li>Track service standards and the average time it takes for a customer to receive a response to their order and ensure timely delivery.</li><li>Carry out a report on product incidents to identify areas of opportunity</li><li>Other duties as assigned</li></ul>Skills and Abilities<ul><li>Must have strong interpersonal and organizational skills</li><li>Ability to effectively prioritize tasks</li><li>Excellent written and verbal communication skills</li><li>Excellent presentation skills</li><li>Excellent problem solving, decision-making and conflict resolution skills</li><li>Ability to manage multiple priorities while maintaining focus and sense of urgency toward task completion</li></ul>Qualifications<ul><li>Minimum two (2) years of experience in customer service</li><li>Previous experience in a customer service role or related</li><li>Beverage or CPG industry experience preferred</li><li>Relevant Associate&rsquo;s or bachelor&rsquo;s degree, or equivalent combination of education and experience</li><li>Knowledge in customer relationship management (CRM) software or similar tools to manage customer interactions and maintain accurate records</li><li>Knowledge in managing customer accounts, maintaining customer databases, and ensuring customer satisfaction</li><li>Strong working knowledge of MS Office Suite (Outlook, Excel, Work, PPT, Teams)</li><li>Working knowledge of SAP or equivalent ERP system strongly preferred</li></ul>Other Requirements<ul><li>Must be willing to travel up to 10% of the time</li><li>Must be legally authorized to work in the USA</li><li>Must be fluent in English, Spanish strongly preferred</li></ul>The above statements reflect the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work requirements that may be inherited in the occupation.Cab Enterprises Inc. is committed to maintaining a work environment that promotes diversity and is free of discrimination. Except where prohibited by state law, all offers of employment might be subject of passing a drug test.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Houston, TX 77019 (Required)</li></ul>Work Location: Hybrid remote in Houston, TX 77019

Logistics Customer Service Specialist

Excel Roofing

Excel Roofing is hiring a dependable Production Logistics Coordinator to keep our production team moving. You'll tow our equipment trailers to job sites across the Front Range, set ladders, stage each site, and coordinate the roof inspections that keep our crews on schedule. It's hands-on, outdoor, early-start work &mdash; and a great way to get your foot in the door at one of Colorado's most trusted roofing companies, with a real path into production management. We'll train the right person; what we can't teach is showing up on time and taking pride in doing the job right.KEY RESPONSIBILITIES<ul><li>Tow and position our equipment trailers &mdash; simple tow-hitch, no CDL &mdash; to and from job sites across the Denver metro and Front Range.</li><li>Load, secure, and maintain trailers and equipment; keep everything road-ready and in good working order.</li><li>Set up, secure, and break down ladders at job sites for roof inspections.</li><li>Coordinate inspection logistics &mdash; staging sites, sequencing stops, and making sure each site is ready for our project managers.</li><li>Document inspection findings with photos and field notes, and complete reports using a tablet or smartphone.</li><li>Communicate clearly and professionally with homeowners, crews, and the production team to keep the day on schedule.</li><li>Take on more production coordination as you prove yourself &mdash; scheduling, crew communication, and material flow.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>A valid driver's license and clean driving record &mdash; you'll tow a loaded trailer most days.</li><li>Comfortable towing a simple tow-hitch trailer (we'll train, but you need to be willing and able). No CDL required.</li><li>Reliable transportation to our Englewood shop.</li><li>Comfortable working at heights and on ladders, in Colorado weather, year-round.</li><li>Able to lift and carry equipment (50+ lbs) and stay on your feet through the day.</li><li>Dependable and punctual &mdash; a 7:00 AM start is the job, not a suggestion.</li><li>Organized, with basic computer and smartphone skills for coordinating and documenting inspections.</li><li>Trustworthy with company vehicles, trailers, and equipment.</li><li>Roofing or field experience is a plus, not a requirement &mdash; we hire for character and train the skills.</li></ul>WHERE THIS ROLE GOES This isn't a dead-end job. As you learn our operation, you'll step into more of the production department's responsibilities &mdash; coordinating crews, scheduling jobs, tracking materials, and keeping every job on track. We're hiring this role with the goal of growing it. Many of our team members started in the field; if you're hungry to lead, the path is here.SCHEDULE &amp; PAY Full-time, Monday&ndash;Friday, 7:00 AM to 3:00&ndash;5:00 PM (end time varies with the day's workload and the season); occasional Saturdays during peak storm season. $18.00 per hour to start. Reports directly to the Production Manager.BENEFITS Health insurance 401(k) with company match Paid time off and paid holidays Workers' compensation coverage and paid safety training Real room to grow &mdash; many of our team members started in the fieldABOUT EXCEL ROOFING Excel Roofing has been a trusted name in Colorado since 1993. We're family-owned &mdash; not private equity &mdash; with four offices across the Front Range and Wyoming, more than 55,000 homeowners served, a 4.9-star Google rating, and Owens Corning Platinum Preferred status, the highest certification Owens Corning awards. We're proud to be a Tom Martino Troubleshooter recommended company, and we stand behind our work with a simple promise: &quot;You Don't Pay a Cent Until You're Content.&quot;Excel Roofing isn't for everyone. We don't cut corners, and we expect that same standard from every person on our team. If you're honest, humble, and hungry, we want to hear from you. &mdash; J. Bretz, PresidentTo apply, visit excelroofing.com/job-application or email robert@excelroofing.com. Excel Roofing, Inc. is an Equal Opportunity Employer.Pay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li></ul>Application Question(s):<ul><li>Do you have a valid driver's license and a clean driving record?</li><li>Are you able to commute to our Englewood shop for a 7:00 AM start, Monday through Friday?</li><li>This is a hands-on field operations role with a path into production management &mdash; not a CDL driving job. Does that match what you're looking for? </li><li>Are you legally authorized to work in the United States?</li></ul>Work Location: In person

Production Logistics Coordinator

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. 
 
Amazon Operations 
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team.
 
Join the RL Operations team as Channel Team Leader. As a CTL, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. 
 
Key job responsibilities 
Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement 
<ul><li>Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications</li><li>Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.</li><li>Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.</li><li>Design, develop, pilot &amp; rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.</li></ul> 
Daily Work include:
 
Monitoring performance of the program daily 
Action plan to achieve the program targets 
Managing ramp ups/scouting 
Vendor Management
 
Preparing daily performance summary 
 
A day in the life 
Monitoring performance of the program daily 
Action plan to achieve the program targets 
Managing ramp ups/scouting 
Vendor Management 
Preparing daily performance summary</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in English</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in an operational role</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Reverse Logistics - Channel Team Lead, AMET Reverse Logistics

Time Express Parcels

Key Account Manager (KAM) &ndash; Logistics &amp; Supply ChainLocation: Dubai, UAE Company: Time Express Parcels Job Type: Full-TimeAbout Time Express ParcelsTime Express Parcels is a leading logistics and express delivery company providing reliable domestic and international courier, freight, and supply chain solutions. We are seeking a dynamic and customer-focused Key Account Manager (KAM) to manage strategic client relationships, drive revenue growth, and ensure operational excellence across our logistics network.Job SummaryAs a Key Account Manager, you will serve as the primary point of contact for our most valuable corporate clients. You will be responsible for managing end-to-end customer relationships, ensuring exceptional service delivery, resolving operational issues, and identifying opportunities to grow existing accounts.The ideal candidate combines strong commercial acumen with a deep understanding of logistics operations, enabling them to drive customer satisfaction, account retention, and business growth.Key ResponsibilitiesStrategic Account Management &amp; Business Growth<ul><li>Manage and develop relationships with key corporate accounts.</li><li>Drive customer retention and maintain long-term partnerships.</li><li>Identify opportunities for account expansion and cross-selling of logistics services.</li><li>Conduct regular business reviews and present performance reports to clients.</li><li>Negotiate service agreements, pricing structures, and contract renewals.</li><li>Develop account strategies to maximize revenue and profitability.</li></ul>Customer Service &amp; Issue Resolution<ul><li>Act as the primary escalation point for customer concerns and operational issues.</li><li>Resolve shipment delays, service failures, and customer complaints promptly.</li><li>Manage claims related to lost, damaged, or delayed shipments.</li><li>Conduct root cause analysis and implement corrective actions.</li><li>Maintain strong communication with clients during service disruptions.</li></ul>Operational Coordination &amp; Performance Management<ul><li>Collaborate with operations, dispatch, warehouse, and transportation teams to ensure service excellence.</li><li>Monitor delivery performance and ensure compliance with client-specific SLAs and KPIs.</li><li>Coordinate with fleet and driver teams to resolve delivery challenges.</li><li>Support route optimization and operational efficiency initiatives.</li><li>Conduct operational reviews and audits for high-priority accounts.</li></ul>Reporting &amp; Performance Analysis<ul><li>Track account performance metrics, revenue trends, and customer satisfaction levels.</li><li>Prepare weekly and monthly account performance reports.</li><li>Utilize CRM and logistics systems to maintain accurate customer records and activity logs.</li><li>Analyze data to identify opportunities for service improvement and business growth.</li></ul>RequirementsExperience<ul><li>3&ndash;5+ years of experience in Key Account Management, Business Development, Customer Success, or Logistics Operations.</li><li>Prior experience in Logistics, Express Courier, Freight Forwarding, Supply Chain, Sea Freight, or Air Freight is highly preferred.</li></ul>Skills &amp; Competencies<ul><li>Proven track record of managing key accounts and growing customer portfolios.</li><li>Strong negotiation, relationship management, and stakeholder engagement skills.</li><li>Solid understanding of logistics operations, transportation, last-mile delivery, and supply chain processes.</li><li>Experience handling customer escalations and operational problem-solving.</li><li>Proficiency in CRM systems (Salesforce or similar), Logistics Management Systems (LMS), and Microsoft Excel.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong analytical and decision-making abilities.</li><li>Ability to work in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Career growth opportunities within a rapidly expanding logistics organization.</li><li>Exposure to major corporate accounts and strategic projects.</li><li>Collaborative and performance-driven work environment.</li><li>Professional development and training opportunities.</li></ul>Work Location: In person

Key Account Manager (KAM) – Logistics & Supply Chain

Red Sea Global

<div>
 
 
 Empowering Progress Through Integrated Supply Chain &amp; Logistics Solutions
 
 
 
 
 
 
 
 Red Sea Coastal Trading Company
 
 is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments.
 
 
 
 
 
 Operating at the heart of Saudi Arabia&rsquo;s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond.
 
 
 
 
 
 With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global&rsquo;s commitment to sustainability, operational excellence, and local value creation.
 
 
 
 
 
 
 Efficiency in Motion. Excellence in Delivery.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The
 
 Senior Manager &ndash; Logistics Systems &amp; Technology
 
 is responsible for leading the strategy, design, implementation, integration, and continuous optimization of logistics systems across the supply chain and logistics network. This role oversees logistics digital transformation initiatives including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Freight Management Systems (FMS), Asset Management Systems (AMS), RFID, RPA, and any related systems and automation technologies.
 
 
 
 
 
 The Senior Manager will be responsible for managing the day-to-day operations of the company&rsquo;s Logistics Systems &amp; Technology, ensuring real-time visibility, efficiency, and optimization across all Logistics functions. This includes overseeing the performance and development of the Logistics Systems team, and ensuring seamless coordination across warehousing, transportation and International Freight. The role is critical to ensuring that the company&rsquo;s Logistics operations are continuously optimized, aligned with strategic goals, and deliver cost-effective solutions that enhance customer satisfaction.
 
 
 
 
 
 The role acts as the primary owner of logistics systems architecture, vendor strategy, and solution roadmap, ensuring seamless integration with SAP and other enterprise platforms while enabling scalable, efficient, and data-driven logistics operations. The Senior Manager works closely with Supply Chain Operations, Corporate Procurement, IT, SAP teams, and external vendors to deliver robust, future-ready logistics solutions aligned with business objectives.
 
 
 
 
 
 
 Strategic Contribution
 
 
 <ul>
 <li>
 Define and own the logistics systems strategy and roadmap aligned with the organization&rsquo;s supply chain, logistics, and digital transformation objectives.
 </li>
 <li>
 Lead enterprise-wide logistics systems initiatives including WMS, TMS, FMS, AMS, RFID, RPA, and logistics automation solutions.
 </li>
 <li>
 Establish technology standards, system architecture, and integration principles for logistics platforms.
 </li>
 <li>
 Act as a key advisor to senior leadership on logistics systems capabilities, risks, investments, and transformation opportunities.
 </li>
 <li>
 Lead, mentor, and develop Logistics Systems &amp; Technology team members, setting clear objectives and ensuring alignment with organizational priorities.
 </li>
 <li>
 Proactively identify logistics systems and operational risks, define mitigation strategies, and act as the escalation point for critical system or operational issues impacting supply chain continuity.
 </li>
 <li>
 Ensure that Logistics Systems &amp; Technology operations support high levels of customer satisfaction, with an emphasis on on-time delivery, quality, and responsiveness to customer needs.
 </li>
 </ul>
 
 
 
 
 
 Operational
 
 
 <ul>
 <li>
 Lead the drafting of RFPs, RFIs, and technical specifications for logistics systems and automation technologies.
 </li>
 <li>
 Manage vendor evaluations, technical assessments, and solution selection in collaboration with Corporate Procurement.
 </li>
 <li>
 Oversee vendor performance, SLAs, contracts, and ongoing system support arrangements.
 </li>
 <li>
 Lead day-to-day Logistics Systems &amp; Technology operations supporting warehousing, transportation, and international freight activities, ensuring system stability, performance, and minimal operational disruption.
 </li>
 </ul>
 
 
 
 
 
 Logistics Systems Implementation &amp; Integration
 
 
 <ul>
 <li>
 Lead end-to-end implementation of logistics systems including WMS, TMS, FMS, AMS, RFID, and RPA solutions across warehouses, distribution centers, and transport networks.
 </li>
 <li>
 Ensure seamless integration of logistics systems with SAP (MM, SD, FI), data platforms, and third-party solutions.
 </li>
 <li>
 Oversee system testing, UAT, go-live, hypercare, and stabilization activities.
 </li>
 <li>
 Ensure logistics systems provide end-to-end, real-time visibility across warehousing, transportation, and international freight operations.
 </li>
 </ul>
 
 
 
 
 
 Business &amp; Technical Requirements Management
 
 
 <ul>
 <li>
 Lead the definition and governance of logistics systems business, functional, and technical requirements.
 </li>
 <li>
 Translate logistics operational needs into scalable system solutions and architectures.
 </li>
 <li>
 Ensure solutions support standardization, automation, scalability, and operational excellence.
 </li>
 </ul>
 
 
 
 
 
 Logistics Asset &amp; Infrastructure Enablement
 
 
 <ul>
 <li>
 Support logistics asset infrastructure enablement including automation equipment, scanners, RFID hardware, IoT devices, and network connectivity.
 </li>
 <li>
 Ensure alignment between physical logistics assets and system capabilities.
 </li>
 </ul>
 
 
 
 
 
 Policies, Systems, Processes, Procedures, Standards and Reports
 
 
 <ul>
 <li>
 Define and enforce logistics systems policies, standards, and governance frameworks.
 </li>
 <li>
 Ensure compliance with enterprise IT, cybersecurity, and data governance standards.
 </li>
 <li>
 Develop and maintain system documentation, architecture diagrams, process flows, and operating procedures.
 </li>
 <li>
 Provide executive-level MIS reporting on logistics systems performance, risks, and roadmap progress.
 </li>
 <li>
 Define, track, and report Logistics Systems KPIs and performance metrics, providing regular updates to senior leadership on risks, achievements, and improvement areas.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Ensure logistics systems support safety, quality, and environmental compliance across warehouse and transport operations.
 </li>
 <li>
 Promote data accuracy, system reliability, and operational resilience.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Drive continuous improvement initiatives through system optimization, automation, and analytics.
 </li>
 <li>
 Benchmark logistics systems and automation solutions against global best practices.
 </li>
 <li>
 Identify opportunities for cost optimization, productivity improvement, and service level enhancement.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Information Systems, Engineering, Computer Science, or related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 10+ years of experience in logistics systems, supply chain management, technology, or digital transformation roles, with at least 3 years in a leadership or managerial capacity.
 </li>
 <li>
 Proven experience managing Internal and external teams and coordinating across different supply chain functions (e.g., IT, System, warehousing, transportation, sourcing, purchasing).
 </li>
 <li>
 Proven leadership experience in implementing large-scale logistics systems (WMS, TMS, FMS, AMS).
 </li>
 <li>
 Strong experience with SAP integration within logistics environments.
 </li>
 <li>
 Demonstrated experience leading RFPs, vendor selection, and contract negotiations.
 </li>
 <li>
 Experience managing multi-vendor, multi-site logistics systems implementations.
 </li>
 <li>
 APICS CPIM, CSCP, or other relevant certifications are desirable.
 </li>
 <li>
 Six Sigma or Lean certifications preferred.
 </li>
 </ul>
 
 
</div>

Senior Manager - Logistics Systems and Technology

<div><div><div><div><div>Division: System and Technology
</div></div></div></div><div><div><div><div>Department: Logistics Systems
</div></div></div></div><div><div><div><div>Company: Red Sea Coastal Trading Company
</div></div></div></div><div><div><div><div>Empowering Progress Through Integrated Supply Chain &amp; Logistics Solutions 


Red Sea Coastal Trading Company is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments. 


Operating at the heart of Saudi Arabia&rsquo;s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond. 


With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global&rsquo;s commitment to sustainability, operational excellence, and local value creation. 


Efficiency in Motion. Excellence in Delivery. 


Job Purpose:

The Senior Manager &ndash; Logistics Systems &amp; Technology is responsible for leading the strategy, design, implementation, integration, and continuous optimization of logistics systems across the supply chain and logistics network. This role oversees logistics digital transformation initiatives including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Freight Management Systems (FMS), Asset Management Systems (AMS), RFID, RPA, and any related systems and automation technologies. 


The Senior Manager will be responsible for managing the day-to-day operations of the company&rsquo;s Logistics Systems &amp; Technology, ensuring real-time visibility, efficiency, and optimization across all Logistics functions. This includes overseeing the performance and development of the Logistics Systems team, and ensuring seamless coordination across warehousing, transportation and International Freight. The role is critical to ensuring that the company&rsquo;s Logistics operations are continuously optimized, aligned with strategic goals, and deliver cost-effective solutions that enhance customer satisfaction. 


The role acts as the primary owner of logistics systems architecture, vendor strategy, and solution roadmap, ensuring seamless integration with SAP and other enterprise platforms while enabling scalable, efficient, and data-driven logistics operations. The Senior Manager works closely with Supply Chain Operations, Corporate Procurement, IT, SAP teams, and external vendors to deliver robust, future-ready logistics solutions aligned with business objectives. 


Strategic Contribution
<ul>
<li>Define and own the logistics systems strategy and roadmap aligned with the organization&rsquo;s supply chain, logistics, and digital transformation objectives.</li>
<li>Lead enterprise-wide logistics systems initiatives including WMS, TMS, FMS, AMS, RFID, RPA, and logistics automation solutions.</li>
<li>Establish technology standards, system architecture, and integration principles for logistics platforms.</li>
<li>Act as a key advisor to senior leadership on logistics systems capabilities, risks, investments, and transformation opportunities.</li>
<li>Lead, mentor, and develop Logistics Systems &amp; Technology team members, setting clear objectives and ensuring alignment with organizational priorities.</li>
<li>Proactively identify logistics systems and operational risks, define mitigation strategies, and act as the escalation point for critical system or operational issues impacting supply chain continuity.</li>
<li>Ensure that Logistics Systems &amp; Technology operations support high levels of customer satisfaction, with an emphasis on on-time delivery, quality, and responsiveness to customer needs.</li></ul> 


Operational
<ul>
<li>Lead the drafting of RFPs, RFIs, and technical specifications for logistics systems and automation technologies.</li>
<li>Manage vendor evaluations, technical assessments, and solution selection in collaboration with Corporate Procurement.</li>
<li>Oversee vendor performance, SLAs, contracts, and ongoing system support arrangements.</li>
<li>Lead day-to-day Logistics Systems &amp; Technology operations supporting warehousing, transportation, and international freight activities, ensuring system stability, performance, and minimal operational disruption.</li></ul> 


Logistics Systems Implementation &amp; Integration
<ul>
<li>Lead end-to-end implementation of logistics systems including WMS, TMS, FMS, AMS, RFID, and RPA solutions across warehouses, distribution centers, and transport networks.</li>
<li>Ensure seamless integration of logistics systems with SAP (MM, SD, FI), data platforms, and third-party solutions.</li>
<li>Oversee system testing, UAT, go-live, hypercare, and stabilization activities.</li>
<li>Ensure logistics systems provide end-to-end, real-time visibility across warehousing, transportation, and international freight operations.</li></ul> 


Business &amp; Technical Requirements Management
<ul>
<li>Lead the definition and governance of logistics systems business, functional, and technical requirements.</li>
<li>Translate logistics operational needs into scalable system solutions and architectures.</li>
<li>Ensure solutions support standardization, automation, scalability, and operational excellence.</li></ul> 


Logistics Asset &amp; Infrastructure Enablement
<ul>
<li>Support logistics asset infrastructure enablement including automation equipment, scanners, RFID hardware, IoT devices, and network connectivity.</li>
<li>Ensure alignment between physical logistics assets and system capabilities.</li></ul> 


Policies, Systems, Processes, Procedures, Standards and Reports
<ul>
<li>Define and enforce logistics systems policies, standards, and governance frameworks.</li>
<li>Ensure compliance with enterprise IT, cybersecurity, and data governance standards.</li>
<li>Develop and maintain system documentation, architecture diagrams, process flows, and operating procedures.</li>
<li>Provide executive-level MIS reporting on logistics systems performance, risks, and roadmap progress.</li>
<li>Define, track, and report Logistics Systems KPIs and performance metrics, providing regular updates to senior leadership on risks, achievements, and improvement areas.</li></ul> 


Safety, Quality &amp; Environment
<ul>
<li>Ensure logistics systems support safety, quality, and environmental compliance across warehouse and transport operations.</li>
<li>Promote data accuracy, system reliability, and operational resilience.</li></ul> 


Continuous Improvement
<ul>
<li>Drive continuous improvement initiatives through system optimization, automation, and analytics.</li>
<li>Benchmark logistics systems and automation solutions against global best practices.</li>
<li>Identify opportunities for cost optimization, productivity improvement, and service level enhancement.</li></ul> 


Job Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Supply Chain Management, Information Systems, Engineering, Computer Science, or related field; Master&rsquo;s degree preferred.</li>
<li>10+ years of experience in logistics systems, supply chain management, technology, or digital transformation roles, with at least 3 years in a leadership or managerial capacity.</li>
<li>Proven experience managing Internal and external teams and coordinating across different supply chain functions (e.g., IT, System, warehousing, transportation, sourcing, purchasing).</li>
<li>Proven leadership experience in implementing large-scale logistics systems (WMS, TMS, FMS, AMS).</li>
<li>Strong experience with SAP integration within logistics environments.</li>
<li>Demonstrated experience leading RFPs, vendor selection, and contract negotiations.</li>
<li>Experience managing multi-vendor, multi-site logistics systems implementations.</li>
<li>APICS CPIM, CSCP, or other relevant certifications are desirable.</li>
<li>Six Sigma or Lean certifications preferred.</li></ul></div></div></div></div></div>

Senior Manager - Logistics Systems

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