customer loyalty manager

Pentabell

<p>The Loyalty Program Manager is responsible for designing, implementing, and managing a holistic customer loyalty strategy across all banking segments and products. This role aims to enhance customer retention, increase engagement, and drive long-term value through innovative loyalty initiatives aligned with the bank&rsquo;s strategic goals.</p><p>Key Responsibilities:</p><p>Program Strategy &amp; Design<br/>Develop and execute a bank-wide loyalty program that aligns with customer needs and business objectives.<br/>Define customer segments and create targeted reward structures for retail and digital banking customers.<br/>Customer Insights &amp; Analytics<br/>Analyze customer behavior, transaction data, and market trends to inform program design.<br/>Monitor KPIs such as customer lifetime value, retention rates, and program ROI.<br/>Cross-Functional Collaboration<br/>Work closely with marketing, product, digital, and customer service teams to ensure seamless program integration.<br/>Coordinate with IT and data teams to ensure proper CRM and platform support.<br/>Program Execution &amp; Optimization<br/>Launch and manage loyalty campaigns, promotions, and reward redemptions.<br/>Continuously evaluate program performance and implement improvements based on data insights.<br/>Vendor &amp; Partner Management<br/>Identify and manage partnerships with external vendors to enhance reward offerings.<br/>Negotiate contracts and ensure cost-effective program delivery.<br/>Compliance &amp; Governance<br/>Ensure all loyalty initiatives comply with banking regulations, data privacy laws, and internal policies.<br/>Reporting &amp; Communication<br/>Provide regular updates to senior management on program performance and strategic direction.<br/>Develop customer-facing communication strategies to promote program benefits.</p><p>Qualifications</p><p>5+ years of experience in loyalty program management, preferably in banking or financial services.<br/>Strong analytical skills and experience with customer segmentation and CRM platforms.<br/>Proven track record in designing and scaling customer engagement programs.<br/>Excellent communication, leadership, and project management skills.<br/>Experience with banking products and customer lifecycle management.<br/>Familiarity with digital platforms, mobile banking, and omnichannel engagement.<br/>Knowledge of regulatory requirements in financial services.<br/>GCC experience is preferred.</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: &#65020;40,000.00 - &#65020;50,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Loyality Program Manager

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 The Loyalty Specialist supports the management and operational execution of Snoonu&rsquo;s Royal Club program. The role focuses on campaign setup, monitoring, reporting, and member communications, ensuring a seamless customer experience and effective program delivery.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the execution of loyalty campaigns, including onboarding, engagement, re-engagement, and promotional initiatives.
  </li>
  <li>
   Manage day-to-day operations of the loyalty program, including Coins, Redemption Center, and benefit fulfilment.
  </li>
  <li>
   Collaborate with internal teams to implement campaigns and program enhancements.
  </li>
  <li>
   Monitor program KPIs and generate performance reports, highlighting trends, insights, and recommendations.
  </li>
  <li>
   Assist in content creation for in-app communications, push notifications, emails, and voucher descriptions.
  </li>
  <li>
   Support member research initiatives, including survey setup, call-based interviews, and feedback collection.
  </li>
  <li>
   Maintain accurate records of program activities, budget usage, and partner contributions.
  </li>
  <li>
   Help troubleshoot member and operational issues, escalating complex cases to the Loyalty Program Manager.
  </li>
  <li>
   Ensure all loyalty initiatives comply with company policies and standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong attention to detail and organizational skills.
  </li>
  <li>
   Data-driven mindset, comfortable working with reports, dashboards, and KPIs.
  </li>
  <li>
   Familiarity with loyalty programs, campaign management, and multi-channel communications.
  </li>
  <li>
   Effective collaboration and communication skills.
  </li>
  <li>
   Ability to manage multiple projects and tasks simultaneously.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed:
 </strong>
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 🏅
 <strong>
  Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results:
 </strong>
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes &ndash;
 </strong>
 Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters &ndash;
 </strong>
 Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 <strong>
  🚒 Builder&rsquo;s Playground &ndash;
 </strong>
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off &ndash;
 </strong>
 We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 <strong>
  🛠️ Agile Everything &ndash;
 </strong>
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Loyalty Specialist

Hyphen Connect

<p>Collaborate with engineering, design, analytics, and marketing teams to oversee the product lifecycle from concept to launch.</p><p>Collect user feedback and analyze performance to drive feature enhancements and new development.</p><p>Stay informed on market trends and competitors to keep loyalty programs innovative and valuable.</p><p>Optimize existing loyalty features while spotting opportunities for growth and improvement.</p><p>Develop and steer the strategic roadmap for loyalty and rewards, aligned with business goals.</p>

Senior Product Manager (Loyalty)

Reward360 Global Services Private Limited

<div><div><b>Product Manager &ndash; Loyalty &amp; Digital Engagement</b></div><div>
</div><div><b>
Location</b>: Bangalore (please apply ONLY if you are okay for 5 days WFO in HSR Layout Sector 6)</div><div></div><div><b><br>
Experience</b>: 4 to 7 years</div><div></div><div><b><br>
Industry</b>: Fintech, Loyalty, Digital Engagement, E-commerce, Data Solutions, Platforms</div><div>
</div><div><b>
About Reward360:</b></div><div></div><div><br>
Reward360 Global Services Pvt Ltd is India&rsquo;s leading B2B loyalty and digital engagement platform, powering the rewards and customer engagement strategies for India's largest banks and enterprises. Our solutions span digital travel, e-commerce, curated offers, and AI-driven personalization to drive customer retention and revenue growth.</div><div>
Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program.</div><div>
</div><div>
For over 10 years, R360&rsquo;s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world&rsquo;s biggest brands &ndash; including Standard Chartered Bank, American Express, HDFC, ICICI, and Axis Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia`.</div><div>
</div><div>
We have a multidisciplinary team of technology experts, product managers, engineers, data scientists, client relationship managers and customer experience professionals.</div><div>
</div><div><b>
Role Overview:</b></div><div></div><div><br>
As a Senior Product Manager, you will drive the vision, strategy, and execution of key product offerings, ensuring seamless user experiences and business growth. You will work closely with cross-functional teams, including Engineering, Design, Operations, and Business, to build scalable and innovative loyalty solutions that enhance engagement for our enterprise clients and their end users.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><b><br>
Product Strategy &amp; Roadmap:</b> Define, prioritize and execute the product roadmap aligned with business objectives, market trends, and customer needs.</div><div></div><div><b><br>
Client &amp; Market Understanding: </b>Work closely with banking and enterprise clients to understand their loyalty and engagement needs, ensuring solutions to drive maximum adoption and ROI.</div><div></div><div><b><br>
Feature Development &amp; Execution:</b> Own end-to-end product development for one or more core offerings</div><div></div><div><b><br>
User Experience &amp; Design:</b> Collaborate with UX/UI teams to ensure intuitive and engaging customer journeys across platforms.</div><div></div><div><b><br>
Data-Driven Decisions:</b> Leverage analytics to measure product performance, identify areas for improvement, and enhance engagement strategies.</div><div></div><div><b><br>
Stakeholder Collaboration:</b> Work with engineering, marketing, and business teams to align product features with business objectives.</div><div></div><div><b><br>
Competitive Benchmarking:</b> Stay ahead of industry trends, loyalty innovations, and fintech developments to keep Reward360&rsquo;s solutions best-in-class.</div><div>
</div><div><b>
Key Qualifications &amp; Skills:</b></div><br>
<div></div><ul><li>
4- 7 years of experience in Product Management within Fintech, Loyalty, E-commerce, or Digital Engagement domains.</li><li>
Strong understanding of loyalty programs, reward mechanisms, and engagement strategies.</li><li>
Experience in managing platform-based products such as travel booking, marketplaces, or personalized engagement solutions.</li><li>
Data-driven mindset with expertise in analytics tools (Google Analytics, Mixpanel, Power BI, etc.)</li><li>
Hands-on experience with Agile development, A/B testing, and API integrations.</li><li>
Strong problem-solving skills and ability to thrive in a fast-paced, evolving environment.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Passion for delivering customer-centric products that drive business growth</li></ul><div>
</div><div><b>
Nice-to-Have:</b></div><br>
<div></div><ul><li>
Prior experience in banking, fintech, or affiliate marketing.</li><li>
Exposure to AI-driven personalization or recommendation engines.</li><li>
Familiarity with SQL, Python, or other data tools for deeper insights.</li></ul><div>
</div><div><b>
Why Join Us?</b></div><br>
<div></div><ul><li>
Be part of a high-growth, innovative team transforming digital loyalty and customer engagement.</li><li>
Work with leading banking and fintech players, impacting millions of end users.</li><li>
Drive meaningful product enhancements in a customer-first, data-driven environment.</li></ul></div>

Senior Product Manager

Apparel Group

<p>- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales<br></p><p>- Implement operating procedures at the store as per the company and Brand standards<br></p><p>- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales<br></p><p>- Provide feedback to the Area Manager and Operations Manager with regards to employees and products</p><p>POSITION OBJECTIVE<br>- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales<br>- Implement operating procedures at the store as per the company and Brand standards<br>- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales<br>- Provide feedback to the Area Manager and Operations Manager with regards to employees and products<br>Key Responsibilities<br>- Brief and guide the staff on achievement of the daily / weekly / monthly sales target<br>- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss<br>- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs<br>- Ensure minimal stock loss manage stockrooms<br>- Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered by all the staff at all the times<br>- Apply creative techniques to achieve / exceed the store sales target<br>- Ensure has the required stock levels to maximize the sales<br>- Weekly audit the store administration and resolve discrepancies if any<br>- Manage the daily roaster, leave and grievances of the retail staff<br>- Maintain the visual merchandising standards at the stores all the time as per set VM standards<br>- Promote the Club Apparel Loyalty Program of the company for repeat sales<br>- Supervise the store and provide feedback to the Area Manager with regards to the employees and products<br>- Ensure awareness and vigilance at all times of security in the store without any negligence<br>- Must be updated about the various brands of the group for suggestive selling to the customers<br>- End to end store operations responsibility<br>- Must be physically fit to stand for extended hours and heavy lifting<br></p> Job Info <ul><li>Job Identification 6804</li><li>Job Category Retail - Sales and Operations</li></ul><img src="https://www.jobg8.com/Tracking.aspx?4kaojKT%2bAE7byRfYaOcYyFRatpm5RD5sn" width="0" height="0" />

Store Manager

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Objective:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
  </li>
  <li>
   Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and Area Manager with regards to employees and products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibility:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
  </li>
  <li>
   Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
  </li>
  <li>
   Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
  </li>
  <li>
   Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
  </li>
  <li>
   Ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
  </li>
  <li>
   Regularly audits own store administration and resolve any issues
  </li>
  <li>
   Manage the daily roaster, leave and grievances of the retail staff
  </li>
  <li>
   Maintain the visual merchandising standards at the stores all the time as per set VM standards
  </li>
  <li>
   Promote the Club Apparel Loyalty Program of the company for repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
  </li>
  <li>
   Ensure awareness and vigilance at all times of security in the store without any negligence
  </li>
  <li>
   Must be updated about the various brands of the group for suggestive selling to the customers
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Must be physically fit to stand for extended hours and heavy lifting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Experience:
  <br/>
  <br/>
 </strong>
 The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>


Supervisor

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