customer management specialist

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>TCS Hyderabad Hiring for Customer Data Specialist</div><br>
<div><br>
</div><div>Role: Customer Data Specialist
</div><div>Experience: 2-8 Years
</div><div>Job Location: Mumbai</div><br>
<div><br>
</div><div>Eligibility:
</div><ul><li> Minimum 15 years of regular, full-time education (10 + 2 + 3)
</li></ul><ul><li> Should be okay working in Rotational &amp; Flexible Shift
</li></ul><div>Required Skills
</div><div>Must-Have
</div><ul><li> Experience in transportation planning &amp; execution, warehouse coordination, and shipment lifecycle tracking
</li></ul><ul><li> Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies
</li></ul><ul><li> Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications
</li></ul><div>Good-to-Have
</div><ul><li> Experience in Logistics, inventory principles &amp; master data governance.
</li></ul><div>Required Technical Skill Set
</div><ul><li> SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.
</li></ul><ul><li> SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.
</li></ul><ul><li> Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.
</li></ul><div>Key Responsibilities
</div><ul><li> Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
</li></ul><ul><li> Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
</li></ul><ul><li> Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
</li></ul><ul><li> Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
</li></ul><ul><li> Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
</li></ul><ul><li> Perform New IB setup along with SAP/SMAX location configuration.
</li></ul><ul><li> Conduct ATP (Available-to-Promise) checks to support service and parts availability.
</li></ul><ul><li> Manage SW version updates and related system configuration changes.
</li></ul><ul><li> Ensure accuracy and governance of SMAX part setup and service-related master data.
</li></ul><ul><li> Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
</li></ul><ul><li> Act as a key operational support for service contracts, Installed Base, and work order management.
</li></ul><ul><li> Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.
</li></ul><ul><li> Proactively identify and address gaps in service setup, parts readiness, and system configuration.
</li></ul><ul><li> Support continuous improvement through process standardization, system enhancements, and data audits.
</li></ul><ul><li> Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
</li></ul><ul><li> Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
</li></ul><ul><li> Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.
</li></ul><ul><li> Willingness to work in US shift timings
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>413962</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

HONOR

<div>
 <p>
  <strong>
   About HONOR
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.honor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service - Project Management Specialist
  </strong>
 </p>
 <p>
  <strong>
   Job location: Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues, including but not limited to technical\ecommerce\logistics\finance\returns escalated from BPO by communicating with/pushing different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Setting, maintaining, and improving the quality management experience (QA).
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 4 years call center experience. It is a plus in having 2 years project management experience or on-site management experience for managing 30 FTEs.
  </li>
  <li>
   Good communication skill and be good at collaborating with other departments and suppliers to improve.
  </li>
  <li>
   Be good at creating PPT and presentations. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Quality management experience.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above.
  </li>
  <li>
   <strong>
    English and French are mandatory.
   </strong>
  </li>
 </ul>
 <p>
  Please send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity &amp; Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com, andrei.tawadrous@honor.com &amp; francehr@honor.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When applying to this offer, HONOR Technologies France S.A.S.U. will process your personal data for recruiting purposes. You have the right to access, rectification or erasure, limitation, objection and to the portability of your personal data. Click here to know more: Politique de donn&eacute;es personnelles de recrutement.
 </p>
</div>


Customer Service - Project Management Specialist

Mile Bluff Medical Center

<div><p><b>General Information:</b></p><p>
Job title: Denial Management Specialist</p><p>
Schedule: Full-time, 80 hours per pay period; Monday-Friday, 8:00am - 4:30pm</p><p>
Weekend rotation: No weekends</p><p>
Holiday rotation: Paid Holidays</p><p><b>
Position Summary:</b></p><p>
The Denial Management Specialist position gathers, interprets, and reviews data to assess for root cause analytics to then implement process improvement to reduce denials and write offs to optimize A/R.</p><p><b>
Position Responsibilities:</b></p><ul><li>
Creates Revenue Cycle reports</li><li>
Responsible for collecting, researching and analyzing business and operational data.</li><li>
Provides monitoring and trending of system denials.</li><li>
Works with other departments, including operational, to reduce the dollar amounts of denials and rework.</li><li>
Works denials to resolution.</li><li>
Collaborates with other revenue cycle departments to educate on denial trends.</li><li>
Identifies and monitors process improvement efforts with the revenue cycle.</li><li>
Establishes definitions and criteria for reporting avoidable denials.</li><li>
Attends workshops and seminars to maintain a high level of knowledge and capabilities related to position.</li><li>
Perform other duties as requested.</li></ul><p><b>
Position Requirements:</b></p><ul><li>
High school diploma or equivalent required.</li><li>
AA or 4 years of equivalent experience required.</li><li>
5+ years of related work experience preferred.</li><li>
Experience working in the medical industry preferred.</li><li>
Exceptional accuracy and attention to detail required.</li></ul><p><b>
Knowledge, Skills, &amp; Abilities</b></p><ul><li>
Intermediate to Expert proficiency with computers is required.</li><li>
Thorough understanding of billing process.</li><li>
Basic understanding of coding.</li><li>
Strong quantitative and analytical competency.</li><li>
Self-starter with excellent interpersonal communication and problem-solving skills.</li></ul></div>

Denial Management Specialist

HR Ways

<p><i><b>Hiring Tender Management Specialist from Islamabad | Onsite. </b></i></p><p><b>Client Company Introduction:</b></p><p>A solar energy consultancy, delivering it's services more than a 50+ years in industry. Providing a customize plants to ﻿residential, commercial and industrial requirements in Asia.</p><p><b>Job Description:</b></p><p>A well-established solar energy consultancy with a legacy of 50+ years in the energy industry, offering end-to-end solar solutions across Asia. The company specializes in designing and delivering customized solar plants for residential, commercial, and industrial sectors, ensuring reliable, efficient, and sustainable energy systems tailored to each client's unique needs.</p><p><b>Key Skills &amp; Requirements:</b></p><ul><li>3 to 5 years of experience in Bid Preparation and Bid Management for Local &amp; International Markets</li><li>Proficiency in Proposal Preparation and Bid Management includes managing proper documentation submission before the deadline.</li><li>In-depth knowledge of Bid Processes and compliance standards</li><li>Experience in reviewing multiple tender sites and identifying relevant opportunities</li><li>Excellent English language skills</li><li>Identify and initiate contact with International firms to explore partnership or sub contracting opportunities on identified tenders</li><li>Strong organizational and project management skills</li><li>Exceptional attention to detail and ability to work under deadlines</li><li>Proven experience in the energy or renewable energy sector is a plus</li><li>Bachelor's degree in Business Administration, Engineering, or a related field</li><li>Excellent communication and teamwork abilities</li><li>Punctual, organize and motivated individual</li></ul><p><b>Other Details:</b></p><p>Experience: <b>3-5 years</b><br/>Work Timings: <b>09 AM - 06 PM</b><br/>Work Days: <b>Monday - Saturday</b><br/>Work Mode: <b>Onsite</b><br/>Location: <b>Islamabad, Pakistan</b></p><p><b>About HR Ways:</b>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.</p><p>Work Location: In person</p>

Tender Management Specialist

Westaff

<div><p><b>ACCOUNTING SPECIALIST </b><b>- Champlain, NY</b></p><p></p><p><b><br>
The Account Specialist handles general accounting functions including accounts payable, account receivable, general ledger, weekly budgeting, and assists in monthly closing procedures. Also customer service responsibilities within the distribution center. The position reports to the General Manager.</b></p><br>
<p></p><ul>
<li><b>
Prepares weekly operating budgets/projections;</b></li>
<li><b>Analyzes and reconciles accounts;</b></li>
<li><b>Provides assistance on the monthly close;</b></li>
<li><b>Prepares reports for the management team;</b></li>
<li><b>Enters journal entries, coordinates A/P, A/R and G/L;</b><br>
</li>
<li><b>Answers emails and phone calls that are not limited to small parcel quot3es for customer service, questions from customers, A/R details/questions, and invoice requests;</b></li>
<li><b>Responsible for billing customer accounts;</b></li>
<li><b>Ensuring customer rate increases are initiated and maintained;</b></li>
<li><b>Other administrative tasks as directed by the local management team specific to the facility's needs.</b></li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<ul>
<li><b>High School Diploma;</b></li>
<li><b>1 year or more experience in office accounting;</b></li>
<li><b>Computer applications using MS office, to include Excel;</b></li>
<li><b>Attention to detail;</b></li>
<li><b>Strong analytical skills;</b></li>
<li><b>Strong communications skills both verbal and written.</b></li></ul></div><p></p>

Accounting Specialist

YARDEX

<div>
 <p>
  <span>
   <span>
    <span>
     <span>
      <span>
       <span>
        Yardex is looking for a Senior Order Management Specialist to join our team in our Ain Sokhna Factory. The Order Management Specialist manages export order operations by accurately processing and entering customer orders received from commercial and planning teams into internal order management systems,
       </span>
      </span>
     </span>
    </span>
   </span>
  </span>
 </p>
 <p>
  <span>
   <span>
    <span>
     <span>
      <span>
       <span>
        The ideal candidate will be curious, have a strong attention to detail and passion for customer success.
       </span>
      </span>
     </span>
    </span>
   </span>
  </span>
 </p>
 <p>
 </p>
 <p>
  <span>
   <span>
    <span>
     <span>
      <span>
       <span>
        Responsibilities:
       </span>
      </span>
     </span>
    </span>
   </span>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
          &nbsp; &nbsp; Manage export order operations by accurately processing and entering customer orders received from commercial and planning teams into internal order management systems.
         <br/>
          &nbsp; &nbsp; Coordinate with pricing, planning, and production departments to ensure up-to-date pricing and correct order allocation aligned with customer requirements.
         <br/>
          &nbsp; &nbsp; Collaborate closely with Finance and logistics teams to arrange transportation, including truck and container bookings, ensuring timely and cost-effective shipment delivery.
         <br/>
          &nbsp; &nbsp; Oversee warehouse export activities, including product preparation, packaging, and on-time dispatch to meet customer delivery schedules.
         <br/>
          &nbsp; &nbsp; Collaborate with the customer and claims admin team to resolve financial discrepancies by generating credit and debit notes.
         <br/>
          &nbsp; &nbsp; Monitor daily operational reports to track order status, delivery progress, forecast accuracy, and financial standing of customers.
         <br/>
          &nbsp; &nbsp; Generate purchasing orders and maintain clear communication with suppliers.
         <br/>
          &nbsp; &nbsp; Conduct weekly follow-ups with key suppliers to ensure timely delivery and resolve any order -related issues.
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <span>
   <span>
    <span>
     <span>
      <span>
       <span>
        Requirements:&nbsp;
       </span>
      </span>
     </span>
    </span>
   </span>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Bachelor's degree required,
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     <span>
      <span>
       <span>
        <span>
         Four years experience in order management - Operation
        </span>
       </span>
      </span>
     </span>
    </span>
   </span>
  </li>
 </ul>
</div>


Senior Order Management Specialist

Security Industry Specialists, Inc.

<div><p><b>About the role:</b></p><p><br>
The Fusion Security Specialist is responsible for creating a world-class experience while ensuring a safe and secure environment for the client and customers. As such, the Fusion Security Specialist must maintain a professional appearance, speak politely and in a clear tone, and provide the highest level of customer service to address, greet, and direct all personnel. A strong working knowledge of the rules, policies, and procedures for guests and general personnel at the client site is expected. As the primary point of contact for all safety and security issues, the Fusion Security Specialist leverages a thorough understanding of the rules, policies, and procedures applicable to those on the client site. The Fusion Security Specialist reports directly to the Site Manager.</p><p><b>
In this role, your responsibilities will be:</b></p><ul><li>
Monitor overall activity on the site to ensure a safe and secure environment</li><li>
Initiate investigations of security-related incidents</li><li>
Operate in a professional, business-centered environment where customer service, confidentiality, and integrity are held to a high standard</li><li>
Assist EMS or other officials during emergencies</li><li>
Professional experience in the areas of people and conflict management with tact and discretion, and the ability to function in stressful situations</li><li>
Must hold and maintain applicable state guard certifications and licenses</li></ul><p><b>
As a candidate, you must have:</b></p><ul><li>
Minimum 2 years of either military or law enforcement experience OR</li><li>
Associate&rsquo;s degree or higher in criminal justice or business management OR</li><li>
Minimum of 3 years of experience in physical security; 2+ years in a supervisory role</li><li>
Advanced safety certifications (EMT, CLSS-HC, etc.) preferred</li><li>
Proficient in iOS, macOS, PC operating systems on stationary and mobile devices</li></ul><p><b>
We offer:</b></p><ul><li>
$29.00 Hourly Rate</li><li>
Health, Dental, Vision, and 401 (k)</li><li>
Paid Time Off, including Sick/Safe Time</li><li>
A dynamic and challenging work environment with opportunities for growth</li></ul><p>
Security Agency #0352</p><p><b>
Security Industry Specialists, Inc. is an Equal Opportunity Employer</b></p></div>

Fusion Security Specialist

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