customer management specialist

Sundus

<div>
 JPC- 5851
 
 
 Job Title:
 
 Vendor Management Support Specialist (Contract)
 
 
 
 Location: Zayed Military City, Abu Dhabi
 
 
 Experience: 2+ Years
 
 
 Position type: Outsourced- 1 year and extendable
 
 
 Client: Government
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Process vendor-related tickets (registration, invitations, profile updates, extensions)
 </li>
 <li>
 Manage vendor master data across different portals E-Vendor, SAP S4/HANA, and Ariba platforms
 </li>
 <li>
 Perform data cleansing, validation, deduplication, and quality audits
 </li>
 <li>
 Support vendor onboarding, registration, and compliance verification
 </li>
 <li>
 Generate reports on ticket volumes, vendor statistics, and performance metrics
 </li>
 <li>
 Maintain accurate vendor records and documentation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field
 </li>
 <li>
 2-4 years&rsquo; experience in vendor management, procurement, or data management
 </li>
 <li>
 Strong Excel skills (advanced formulas, pivot tables, data analysis)
 </li>
 <li>
 Experience with ERP/procurement systems (SAP S4, MDG, Ariba preferred)
 </li>
 <li>
 Language: Strong English
 </li>
 <li>
 Strong communication skills and ability to liaise with internal/external stakeholders
 </li>
 <li>
 Strong customer service skills with customer-focused approach
 </li>
 <li>
 Excellent attention to detail and analytical skills
 </li>
 </ul>
</div>

Vendor Management Support Specialist (Contract)

Specialty Resources, Inc.

Customer Quoting SpecialistSpecialty Resources Inc. is seeking an experienced and results oriented individual to join our team as a Customer Quoting Specialist. The ideal candidate will have prior knowledge in a related industry. The individual will support the company in several areas including sourcing, quoting, and new business development to ensure product quality and cost. This individual will be responsible for assisting the global sourcing department and will report to the Director of Global Sourcing.Duties &amp; Responsibilities&middot; Support with item-level sourcing, by preparing, executing, and following up on customer RFQ&rsquo;s in a timely fashion that best supports the objectives of the company&middot; Support the overall sales strategy through efficient and timely responses in conjunction with coordinating these opportunities with our suppliers&middot; Review and analyze bid requirements to identify product options that align with customers&rsquo; plans and specifications while maintaining company goals and targets&middot; Solicit quotes from suppliers to ensure pricing received is accurate, includes all items requested, and that it is returned within the required timeframe&middot; Prepare customer quotes&middot; Research new domestic supplier sources and their capabilities while also providing initial contact for quality pricing&middot; Maintain a high level of product and supply-base knowledge&middot; Assist with supplier selection and assigning RFQs&middot; Negotiate with potential suppliers to reduce unit cost and tooling costRequired Skills and Competencies&middot; Must be a strong communicator both written and oral&middot;Ability to carry out instructions furnished in written, oral, and diagram formats&middot; Must be able to define problems, collect data, establish facts, and draw valid conclusions&middot; Incumbent must be able to work independently and in a team environment.&middot; Lean Manufacturing (Champion of Change)&middot; The ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem- solving skills&middot; Excellent time management and organizational skills with ability to meet important deadlines in a fast- paced environment&middot; Strong computer skills, MS Office Suite, Outlook&middot; Understanding of product specifications and order requirements&middot; Blue Print Reading&middot; Relationship building with supply base and networking experience&middot; Continuous improvement and lean understanding&middot; Evaluate risks, assess scenarios and make recommendations concerning the supply chain&middot; Identify manufacturing processes upon review of customer prints/drawingsPreferred Education and Background&middot; Degree in Business, Supply Chain or Project Management or equivalent experience&middot; 5 plus years in strategic and planning in a manufacturing environment such as precision machining, fabrication, Metal Stamped parts foundry and molded partsWe offer a comprehensive benefit package including PTO, Medical, Dental, Vision and 401(k).When responding, please include salary history/expectations with your resume.Specialty Resources, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Employees are carefully selected based on positive work history, reference verification and background checks.'Job Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Quoting Specialist

Adante Realty

Job Description: The Zoho CRM Specialist is responsible for managing, maintaining, and optimizing the CRM system to ensure accurate customer data, effective lead management, and seamless coordination between Sales, Marketing, and Operations. The role supports business growth by enhancing customer experience, improving data integrity, and enabling informed decision-making through CRM insights.Key Responsibilities:<ul><li>Act as the single point of accountability for all CRM-related improvements and issues.</li><li>Own and manage end-to-end Zoho CRM operations.</li><li>Configure, customize, and optimize CRM modules, workflows, automations, and dashboards.</li><li>Ensure CRM data accuracy, governance, and best practices across departments.</li><li>Integrate Zoho CRM with other Zoho applications and relevant third-party tools.</li><li>Generate actionable reports and insights for leadership and business teams.</li><li>Train internal users and provide ongoing CRM support.</li></ul>Required Skill Set:<ul><li>2&ndash;3 years of proven, hands-on experience with Zoho CRM</li><li>Strong expertise in Zoho CRM customization and administration.</li><li>Experience in CRM automation, reporting, and analytics.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you based on Oman?</li><li>What is your notice period?</li><li>How many years of experience do you have with Zoho CRM?</li><li>What is your nationality?</li></ul>

CRM Specialist - Zoho CRM

NCM Associates

<div>The CRM Operations Specialist is responsible for managing key operational, technical, and administrative processes that support customer relationship management, Salesforce workflow execution, and Helpdesk workloads. This role balances CRM administration, Salesforce task execution, and account maintenance duties. This position is essential to ensuring data accuracy, service delivery consistency, and smooth execution of internal and external support activities. 

Duties and Responsibilities

Dynamics Account Administration
<ul>
<li>Manage CRM data accuracy including contact and address updates, acquisitions, etc.</li>
<li>Perform subscription contact clean‑up and resolve undeliverable email issues.</li>
<li>Administer returned software processes and ensure records remain complete and up to date.</li>
</ul>
Salesforce Task Execution (Non‑Accounting)
<ul>
<li>Execute Salesforce tasks that support operational workflows outside of the accounting space.</li>
<li>Manage task routing, data updates, and workflow steps.</li>
<li>Support enhancements, troubleshooting, and consistency across Salesforce processes.</li>
<li>Supports the provisioning and member setup workflow within NCM&rsquo;s CRM.</li>
<li>Management of Membership accounts, contacts, products, and billing and/or fees, according to all client request(s).</li>
</ul>
Helpdesk Support Assistance
<ul>
<li>Make all necessary changes in system due to monthly and quarterly mass email distributions, ensuring accuracy and timely delivery.</li>
<li>Review Trends raw data and coordinate necessary follow-up actions.</li>
<li>Manage cross-functional communication and ensure projects stay aligned with deadlines and stakeholder expectations.</li>
<li>Assist Helpdesk with administrative tasks support</li></ul> 
 
Qualifications
<ul>
<li>Experience working in CRM systems, with Salesforce strongly preferred; ability to manage data integrity, execute workflows, and support system-driven processes.</li>
<li>Strong understanding of account and contact management, data maintenance, and task execution within a CRM environment. 
High attention to detail and commitment to maintaining accurate, reliable data.</li>
<li>Ability to manage recurring operational tasks and high-volume workflows while meeting deadlines.</li>
<li>Strong written and verbal communication skills with the ability to collaborate effectively across teams and with external members.</li>
<li>Strong organizational and time-management skills with the ability to prioritize competing responsibilities.</li>
<li>Problem-solving skills with the ability to troubleshoot system or process issues and identify improvements.</li>
<li>Professionalism and accountability when handling sensitive member and customer information.</li></ul></div>

CRM Operations Specialist

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
 
 
 
 About the role:
 
 
 
 Our client is seeking a highly skilled
 
 CRM Specialist
 
 to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment.
 
 
 
 Experience Working In Digital Marketing Agencies Is Required.
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Manage and maintain CRM systems to ensure data accuracy and reliability
 </li>
 <li>
 Configure and optimize CRM workflows, automations, and pipelines
 </li>
 <li>
 Coordinate with internal teams to align CRM processes with operational needs
 </li>
 <li>
 Use ClickUp and GHL to support CRM-related workflows and integrations
 </li>
 <li>
 Identify and resolve CRM inefficiencies while implementing improvements to
 </li>
 <li>
 enhance performance
 </li>
 <li>
 Regularly communicate with internal stakeholders to ensure CRM usage aligns with
 </li>
 <li>
 business goals
 </li>
 <li>
 Drive continuous improvement initiatives to optimize CRM functionality
 </li>
 <li>
 Ensure internal teams follow established CRM processes and SOPs for consistent
 </li>
 <li>
 usage
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Minimum of 3 years of experience working as a CRM Specialist
 </li>
 <li>
 Experience working with ClickUp, GHL, and other CRM/project management tools
 </li>
 <li>
 Basic understanding of digital marketing factors, mainly SEO and Google Ads.
 </li>
 <li>
 Proficient with AI tools and technologies relevant to CRM and marketing
 </li>
 <li>
 automation
 </li>
 <li>
 Strong communication skills to work with multiple internal stakeholders
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Ability to work independently in a fast-paced, remote environment
 </li>
 <li>
 Experience working in digital marketing agencies is required
 </li>
 <li>
 US experience is required.
 </li>
 <li>
 Fluent in English, oral and written.
 
 
 </li>
 </ul>
 
 Position:
 
 CRM Specialist
 
 
 
 Remote Status:
 
 Fully Remote
 
 
 
 Working Hours:
 
 9 am - 5 pm EST
 
 
 
 Salary:
 
 USD 1500 - USD 1800
 
 
 
 Internal Job ID:
 
 1121
</div>

CRM Specialist - 1121 - Karachi, Pakistan

CRM Specialist - 1121 - Lahore, Pakistan

WellnessLiving

Title: Customer Solutions Specialist - SMB
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Answer inbound calls & emails from customers</li>
<li>Answer call-back requests from customers</li>
<li>Provide software support by troubleshooting technical issues or general account queries</li>
<li>Investigate the root cause of issues using system knowledge</li>
<li>Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts</li>
<li>Flag customers who demonstrate problematic or negative behavior appropriately</li>
<li>Promote and maintain a high quality, professional, service-oriented company image among our customer bases</li>
<li>Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation</li>
</ul>
Skills & Qualification: 
<ul>
<li>1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview and written assessment</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Customer Solutions Specialist - SMB

Search 10000+ Customer management specialist jobs near you this March. New roles added regularly across leading industries. Apply today.