customer management specialist

City of Sacramento

<div><div><div><h2 class="jobSectionHeader">THE POSITION</h2></div>
<div><div>With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.</div> 
The principal responsibilities of the Customer Service Specialist will include but are not limited to: 
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul> 
IDEAL CANDIDATE STATEMENT 
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders.
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. 
 
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. 
 
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.</div>
<div><h2 class="jobSectionHeader">ESSENTIAL DUTIES AND RESPONSIBILITIES</h2></div>
<div><ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul></div>
<div><h2 class="jobSectionHeader">QUALIFICATIONS</h2></div>
<div><div>Knowledge of: 
 
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul> 
Skill in: 
 
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul> 
Ability to: 
 
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul> 

EXPERIENCE AND EDUCATION 
 
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: 
 
Experience: 
 
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. 
 
Education: 
 
Equivalent to the completion of the twelfth grade.</div> 
PROOF OF EDUCATION
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
PROBATIONARY PERIOD: 
 
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.</div>
<div><h2 class="jobSectionHeader">THE SELECTION PROCEDURE</h2></div>
<div>Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 
 
1. Application: (Pass/Fail) &ndash; All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;<ul><li>
Employment applications must be submitted online; paper applications will not be accepted.</li><li>
Employment applications will be considered incomplete and will be disqualified:<ul><li>
If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).</li><li>
If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.</li></ul></li><li>
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.</li><li>
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.</li><li>
If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C. (Download PDF reader)</li><li>
Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.</li></ul>
2. Training and Experience Exam: (Weighted 100%) &ndash; The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:<ul><li>
Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.</li><li>
A resume will not substitute for the information required in the T&amp;E questions.</li></ul>
3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.
4. Screening Committee: (Pass/Fail)&ndash; All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS: 
 For questions concerning this job announcement and the application process:<ul><li>
Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.</li><li>
For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.</li><li>
Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;</li><li>
Send an email to employment@cityofsacramento.org; or</li><li>
Call the Human Resources Department at (916) 808-5726</li></ul></div></div></div>
 <div><div><div>Bilingual Pay 
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. 
 
Pension Reform Act 
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. 
 
Equal Opportunity Employer 
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</div></div></div>

Customer Service Specialist (Account Management)

City of Sacramento, CA

<div><h1 class="jobSectionHeader">Customer Service Specialist (Account Management)
</h1><div>City of Sacramento, CA
</div><div><div>Sacramento, California United States
</div><div>Posted: Mar 31, 2026
</div></div><div><ul><li>Salary: $52,934.08 - $74,483.58 Annually USD
</li></ul><ul><li>Full Time</li>
<li>Customer Service</li></ul></div></div><div></div>
 <div>THE POSITION 
 
With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. 
 
The principal responsibilities of the Customer Service Specialist will include but are not limited to:
 
<ul><li>Supporting the Accounting Technicians. This includes reviewing account corrections, adjustment letters, and helping with written correspondence.
</li><li>Update utility billing services based on information provided by utility billing inspectors, city code or ordinances, finalized building permits, and internal or external customers.
</li><li>Utilize various systems to locate information, retrieve, research, and review to determine if utility accounts are billing properly.
</li><li>Ability to communicate clearly, accurately, concisely, and legibly, using correct English grammar, punctuation, and spelling.</li></ul> 
IDEAL CANDIDATE STATEMENT 
 
The City of Sacramento's Department of Utilities, Account Management Division, is seeking a capable and motivated Customer Service Specialist to join our team. The ideal candidate embraces diversity, equity, and inclusion. They will have experience managing multiple inquiries, complex problem-solving skills, is adaptable to change, and works well with and provides guidance to a team. In addition, the Customer Service Specialist will have the ability to work independently and build strong partnerships with internal and external customers and stakeholders. 
To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. 
 
This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. 
 
General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
 
<ul><li>Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects.</li><li>Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure.
</li><li>Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested.</li><li>Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed.</li><li>Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews.</li><li>Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts.
</li><li>Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records.</li><li>Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services.</li><li>Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations</li><li>Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required.</li><li>Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device.</li><li>Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews.</li><li>Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations.</li><li>Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed.
</li><li>Perform notary duties.</li><li>Provide exceptional customer service to those contacted in the course of work.</li><li>Other related duties may also be performed; not all duties listed are necessarily performed by each individual.</li></ul> 

QUALIFICATIONS 
 
Knowledge of: 
 
<ul><li>English usage, spelling, grammar and punctuation.</li><li>Basic bookkeeping and record keeping methods.</li><li>Mathematical procedures and calculations, including percentages, calculations, and pro-rations.</li><li>Methods of researching and recording.</li><li>City codes and ordinances, policies, procedures, and regulations of assigned division/department.</li><li>Various rates and fees schedules.</li><li>Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc.</li><li>Methods and equipment used in processing payments.</li><li>Modern office methods, practices, procedures for billing purposes.</li><li>Computer operations, including computer software applications and other specialized business applications.</li><li>Principals of supervision and training.</li></ul> 
Skill in: 
 
<ul><li>Computer keyboard, typewriter and 10-key calculator.</li><li>Working as part of a team.</li><li>Phone skills and diplomacy.</li><li>Computer and Internet searches.</li></ul> 
Ability to: 
 
<ul><li>Exercise tact, judgment and patience in dealing with the public, staff and client departments.</li><li>Utilize specialized computer business applications and systems for account and billing purposes.</li><li>Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations.</li><li>Analyze and prepare schedules, reports and statements regarding municipal operations.</li><li>Interpret and apply City regulations and procedures as applicable to billing, fees and collections.</li><li>Work independently with minimal supervision.</li><li>Work any shift, including weekends and holidays is mandatory for some assignments.</li><li>Perform specialized technical work involving independent judgment.</li><li>Type at a speed of not less than 35 net words per minute.</li><li>Perform mathematic calculations.</li><li>Communicate clearly and concisely, both orally and in writing.</li><li>Establish and maintain effective working relationships with those contacted in the course of work.</li><li>Perform concurrently multiple complex customer service related duties.</li></ul> 

EXPERIENCE AND EDUCATION 
 
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: 
 
Experience: 
 
Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. 
 
Education: 
 
Equivalent to the completion of the twelfth grade. 
 
PROOF OF EDUCATION 
 
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
 
 
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. 
PROBATIONARY PERIOD:
 
 
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. 
 
THE SELECTION PROCEDURE 
 
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
 
 
1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;
 
<ul><li>Employment applications must be submitted online; paper applications will not be accepted.
</li><li>Employment applications will be considered incomplete and will be disqualified:
<ul><li>If applicants do not list current and/or past job-related experience in the duties area of the &quot;Work Experience&quot; section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
</li><li>If &quot;see resume&quot; is noted in the &quot;Work Experience&quot; section; a resume will not substitute for the information required in the &quot;Work Experience&quot; section.
</li></ul></li><li>Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
</li><li>Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
</li><li>If you&rsquo;re requesting Veteran&rsquo;s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran&rsquo;s credit can be found in the Civil Service Board rules under rule 4.9C.
</li><li>Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
</li></ul> 
2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&amp;E) Exam. Responses to the T&amp;E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&amp;E questions, please note:
 
<ul><li>Responses to the T&amp;E questions must be submitted online; paper questionnaires will not be accepted.
</li><li>A resume will not substitute for the information required in the T&amp;E questions.
</li></ul> 
3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate&rsquo;s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination.
 
 
4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
 
 
5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
 
 
QUESTIONS:
 
For questions concerning this job announcement and the application process:
 
<ul><li>Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
</li><li>For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
</li><li>Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
</li><li>Send an email to employment@cityofsacramento.org ; or
</li><li>Call the Human Resources Department at (916) 808-5726</li></ul> 
Bilingual Pay
 
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. 
 
Pension Reform Act
 
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. 
 
Equal Opportunity Employer
 
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. 
 
Additional Information
 
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
 
 
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
 
 
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf 
 
Closing Date/Time: 4/20/2026 11:59 PM Pacific</div>
 <div><ul><li><h3 class="jobSectionHeader">City of Sacramento</h3>
</li></ul><div>The City of Sacramento, Sacramento County, California, was founded in 1849, and is the oldest incorporated city in California. In 1920, Sacramento City voters adopted a City Charter (municipal constitution) and a City Council-City Manager form of government, which are still used today.

The City Council consists of a Mayor elected by all City voters, and Councilmembers elected to represent the eight separate Council districts in the City. Each district is a separate geographical area with a population of about 51,000 residents. Each Councilmember must be a registered voter and live in the district they represent. Elected members serve 4 year terms and elections are staggered every two years in even numbered years. (Council District Information, including summary report of population and racial statistics).

The Council establishes City policies, ordinances, and land uses; approves the City's annual budget, contracts, and agreements; hears appeals of decisions made by City staff or citizen advisory groups; and appoints four Charter Officers, a City Manager, City Attorney, City Treasurer, and City Clerk. Councilmembers serve on several working committees, such as Law and Legislation, and Personnel and Public Employees. In 2002, City voters amended the City Charter and established a Compensation Commission to set the compensation for the Mayor, Council members and public members of City boards and commissions. This Charter Amendment also established the Mayor's position as a full-time job.

The City also has a Legislative Affairs Unit; it's primary purpose is to advocate, coordinate and advance the City's legislative agenda to enhance the City's ability to govern and provide essential municipal and community services.</div></div>

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: RCM Specialist

Must reside in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA 


Job Summary

As a member of the Revenue Cycle Management Team, the RCM Specialist is a subject matter expert regarding RCM processes and procedures necessary for EyeCare Partner Practices. The RCM Specialist may be responsible for multiple elements including, but not limited to: Billing, Coding, Payment Posting, Accounts Receivable (A/R) follow up, insurance claim submission and managing customer services requests from patients

Duties and Responsibilities
<ul>
<li><ul><li>Prepare, review, and transmit claims using billing software including electronic, website submission, and paper claim processing</li></ul></li>
<li><ul><li>Post payments both electronically and manually into the practice management system according to set standards and productivity measures.</li></ul></li>
<li><ul><li>Status unpaid claims within standard billing cycle timeframe</li></ul></li>
<li><ul><li>Timely review/handling of insurance claim denials, exceptions, or exclusions</li></ul></li>
<li><ul><li>Forwards requests for medical records to appropriate internal resources</li></ul></li>
<li><ul><li>Addresses/corrects demographic information requested by insurance company</li></ul></li>
<li><ul><li>Ability to read and accurately interpret insurance Explanation of Benefits (EOB's)</li></ul></li>
<li><ul><li>Verifying insurance payments for accuracy/compliance based on contracts to ensure correct reimbursement is received</li></ul></li>
<li><ul><li>Following up directly with insurance companies regarding payment discrepancies</li></ul></li>
<li><ul><li>Utilizing aging reports and workflow statuses to address any unpaid or open claims over 30, 60, 90, and 120 plus</li></ul></li>
<li><ul><li>Coordination of Benefits (COB) &ndash; Ability to Identifying and bill secondary or tertiary</li></ul></li>
<li><ul><li>Documenting denials associated with patient responsibility to forward to the collection team</li></ul></li>
<li><ul><li>Ability to research and appeal denied claims</li></ul></li>
<li><ul><li>Answering all patient or insurance telephone inquiries pertaining to assigned accounts</li></ul></li>
<li><ul><li>Report payment discrepancies or denial trends identified to Supervisor as soon as they are identified for assigned accounts</li></ul></li>
<li><ul><li>Keep supervisor abreast weekly of any concerns or issues associated with accounts</li></ul></li>
<li><ul><li>Adhering to company standards of compliance with policies and procedures</li></ul></li>
<li><ul><li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li></ul></li>
<li><ul><li>Performs other duties that may be necessary or in the best interest of the organization.</li></ul></li></ul> 


Education, Licensure &amp; Certification Requirements

High School Diploma or GED

CPC, RHIT, CCS, or CMC Coding Credentials preferred 


Experience Requirements

3+ years of Medical Insurance Billing. Ophthalmology Practice preferred. 


Knowledge, Skills and Abilities Requirements
<ul>
<li>Experience with CPT and ICD-10; Familiarity with medical terminology</li>
<li>Knowledge of billing procedures and collection techniques</li>
<li>Strong written and verbal communication skills</li>
<li>Detail oriented, professional attitude, reliable Consistent production results</li>
<li>Logical, Critical thinking, and research skills</li>
<li>Excellent organization, time management, and prioritization skills</li>
<li>Professional in appearance and actions</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and teammate support need</li>
<li>Able to communicate effectively in English, both verbally and in writing Intermediate computer operation Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Practice management software and clearing houses experience</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li></ul> 


Location/Work Environment:

For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.

For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. 


If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly &ndash; only resumes submitted through this website will be considered 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</div>

OPH/RCM Specialist

PAP Technologies, Inc.

The Customer Training Specialist position will be responsible for training new retailers on site and in a training room setting. This position will troubleshoot problems over the telephone and/or travel to customer sites for installation or repair of equipment. Travel will be a requirement for this position and may include overnight trips. This position reports to Training and Certification Manager.$1,000 Sign on BonusII. Responsibilities/Essential Functions- Provide initial training for all new retailer locations in training room setting and at retailer location- Perform retailer terminal installations- Provide certification assistance to lottery personnel- Provide training program feedback- Provide training assistance to all SGI Field Personnel- Provide feedback on all field related issues and tasks- Provide liaison services to lottery Area Offices and key lottery personnel- Provide technical services to lottery retailers up to and including installation of lottery equipment- Provide technical assistance to SGI facilities- Provide preventative maintenance to terminals at lottery retailers- Provide consumables (ie playslips, training materials etc) to lottery retailers- Maintain a driving record in accordance with corporate policy- Properly maintain a company vehicle including regular maintenance and general organizationIII. Position Requirements/Skills &amp; Abilities- Must have strong communication, group presentation and interpersonal skills.- Training Experience or talking in front of groups of 5-10 people is a plus!- Ability to convey thoughts, ideas and training materials to all participants.- Bilingual a plus- Excellent customer service skills.- Ability to develop and maintain positive working relationships.- Ability to lift and move up to 30 lbs.- Intermediate computer software and hardware technologies.- Ability to compile and analyze statistical information.- Ability to quickly learn and understand new technologies.Job Type: Full-timePay: $18.25 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: Hybrid remote in Pittsburgh, PA 15205

Customer Training Specialist

Unze Trading (Pvt). Ltd.

Position: Tender Specialist Location: DHA Phase 3, Lahore Company: Unze TradingJob OverviewUnze Trading is seeking a Tender Specialist with hands-on experience in WAPDA and government sector tenders. The ideal candidate will be responsible for managing end-to-end tendering processes, ensuring compliance, and supporting business development through identification of new opportunities.Key Responsibilities<ul><li>Manage end-to-end WAPDA and government tender submissions</li><li>Prepare complete tender documentation in line with requirements and ensure compliance</li><li>Coordinate with internal teams for technical and commercial inputs</li><li>Handle tender-related dealings with WAPDA, DISCOs, NTDC, and Pakistan Railways</li><li>Identify new tender opportunities and conduct feasibility analysis</li><li>Ensure accurate record-keeping and documentation throughout the tendering process</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (BBA or equivalent)</li><li>3&ndash;5 years of relevant experience in tendering / bidding</li><li>Hands-on experience with WAPDA tenders is essential</li><li>Experience with NTDC / DISCO tenders is preferred</li><li>Strong communication, coordination, and analytical skills</li></ul>Compensation &amp; Benefits<ul><li>Medical coverage</li><li>EOBI / Social Security</li><li>Provident Fund</li><li>Yearly Increment</li><li>Yearly Performance Bonus</li><li>Employee Umrah Program (eligibility after 3 years; selection through annual raffle)</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>Managing Tenders with WAPDA: 1 year (Required)</li></ul>Work Location: In person

Tender Management Specialist

Psychiatry of Texas

RCM Specialist &ndash; Psychiatry &amp; Behavioral HealthFull-Time | Remote (Only Islamabad, Lahore, Multan)About PsychPlus:The current delivery model for mental health care in the United States is broken&mdash;and PsychPlus is on a mission to fix it.PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it&rsquo;s most convenient.By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.About the Role:We are seeking a skilled RCM Specialist to manage the complete revenue cycle operations for psychiatry and behavioral health services within the U.S. healthcare system. This is a remote opportunity, so we require someone who has the equipments to work remotely.The selected candidate will be responsible for the end-to-end billing lifecycle, including claim preparation and submission, denial management, accounts receivable (AR) follow-ups, and payment posting. Success in this role requires strong expertise in psychiatry billing codes, insurance guidelines, and medical billing systems, along with a proactive, detail-oriented approach.Key Responsibilities:<ul><li>Prepare, review, and submit accurate claims for psychiatry and behavioral health services, including therapy sessions, medication management, and psychiatric evaluations</li><li>Ensure correct usage of CPT, ICD-10, and HCPCS codes, with specific expertise in psychiatry codes such as 90791, 90833, 90834, 90837, 99213, and 99214</li><li>Submit electronic and paper claims to commercial insurance, Medicare, and Medicaid</li><li>Perform AR follow-ups and manage aged claims to ensure timely reimbursement</li><li>Investigate, resolve, and resubmit denied or rejected claims by identifying root causes and implementing corrective actions</li><li>Post payments using ERA/EOBs, reconcile billing records, and apply appropriate adjustments or write-offs</li><li>Collaborate with providers and internal teams to resolve discrepancies and obtain missing or incomplete documentation</li><li>Maintain strict compliance with HIPAA regulations and psychiatry billing requirements</li><li>Generate billing and performance reports and support team leadership with tracking and analysis</li></ul>Requirements:<ul><li>Intermediate/A-Levels or Bachelor&rsquo;s degree in Healthcare Administration, Finance, or a related field (preferred)</li><li>3&ndash;5 years of hands-on experience in U.S. medical billing and Revenue Cycle Management (RCM)</li><li>Availability to work remotely (Lahore, Islamabad, Multan)</li><li>Strong knowledge of the full RCM lifecycle for mental health and behavioral health services</li><li>Proficiency with EMRs and billing platforms (e.g., CMD or similar systems)</li><li>In-depth understanding of psychiatry billing codes, modifiers, and payer-specific insurance protocols</li><li>Experience with insurance verification, AR analysis, denial management, and payment posting</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools</li></ul>Why Join PsychPlus?If you&rsquo;ve made it this far, we&rsquo;re excited to meet you.PsychPlus is a meritocratic, performance-driven startup that moves fast and values ownership and accountability. You may be required to wear multiple hats, adapt quickly, and consistently deliver results. In return, your scope of responsibility and opportunity to make an impact are uncapped.When you succeed at PsychPlus, our patients succeed&mdash;and together we move one step closer to solving the mental health crisis. We hope this role gives you both career-defining experience and the fulfillment that comes from meaningful work.Equal Opportunity EmployerPsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely on their qualifications, without regard to disability or need for accommodation.Job Type: Full-timePay: Rs50,000.00 - Rs180,000.00 per monthApplication Question(s):<ul><li>Do you have direct experience billing psychiatry or behavioral health services, including the use of psychiatry-specific CPT codes (e.g., 90791, 90834, 90837, 99213, 99214)?</li><li>Do you have hands-on experience using U.S. medical billing or RCM software (e.g., CMD, Kareo, Athena, AdvancedMD, eClinicalWorks, or similar platforms)?</li><li>What are your salary expectations?</li><li>Are you comfortable working remotely? Do you have a laptop or computer with stable internet?</li></ul>Experience:<ul><li>U.S. medical billing and Revenue Cycle Management (RCM): 1 year (Preferred)</li></ul>Work Location: Remote

RCM Specialist

Intapp

<div>Intapp's Sales and Revenue Operations teams rely on a best-in-class quoting and opportunity management system to close deals faster and maintain audit integrity. We're seeking a CRM Specialist to own the design and continuous improvement of our DealCloud and Opportunity-to-Quote ecosystem.
You'll partner with Sales Operations, Finance, and Product teams to architect workflows that accelerate deal velocity, enforce pricing governance, and reduce manual work.
What you will do:
Solution Design &amp; Architecture<ul><li>
Design the end-to-end quote lifecycle: qualification configuration pricing approval closure</li><li>
Become an expert in DealCloud and opportunity-to-quote workflows</li><li>
Define integration architecture between DealCloud, CPQ tools, and downstream billing/contract systems</li><li>
Establish dashboards and reporting to track pipeline, conversion, and approval bottlenecks</li></ul>
Operational Leadership &amp; Governance<ul><li>
Develop and maintain solution documentation and design standards</li><li>
Own quote approval hierarchies, discount governance, and pricing strategy implementation</li><li>
Design and enforce data validation rules, stage progression logic, and audit trails across the opportunity lifecycle</li><li>
Establish best practices around change management, solution governance, and release coordination</li></ul>
Enablement &amp; Stakeholder Engagement<ul><li>
Partner with business stakeholders (Sales, Finance, Revenue Ops) to translate needs into technical requirements</li><li>
Deliver training and documentation to support teams and end-users</li><li>
Proactively identify future capability needs and propose iterative solutions</li><li>
Work with Integration and Data Solutions teams to address technical dependencies</li></ul>
What you will need:
<ul><li>5+ years of systems-facing work with demonstrated progression</li><li>
2+ years specifically in CRM configuration and solution architecture</li><li>
Understanding of how business processes map to system design</li><li>
Hands-on experience with Salesforce, Microsoft Dynamics, or comparable CRM</li><li>
Real exposure to CPQ tools (DealHub, Salesforce CPQ, Conga preferred)</li><li>
Deep understanding of sales cycle processes: opportunity qualification quote generation deal closure</li><li>
Ability to design system architecture across multiple platforms</li><li>
Comfort with data flow, integration patterns, and reporting requirements</li><li>
Experience working with revenue operations, sales operations, or finance teams</li><li>
Strategic communicator who translates between business and technical teams</li><li>
Strong documentation practices and attention to change management</li><li>
Problem-solver who thinks proactively about future needs</li><li>
Listener who asks good questions and validates requirements before designing</li></ul>
Bonus if you have:<ul><li>
Subscription or recurring revenue business model background</li><li>
DealCloud or Intapp OnePlace platform experience</li><li>
Quote approval hierarchy and discount governance design</li><li>
ERP/billing system integration architecture</li><li>
CPQ process automation and workflow design</li></ul>
What you will gain:
At Intapp, you&rsquo;ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You&rsquo;ll be part of a growing public company, with a modern work environment that&rsquo;s connected yet flexible and where your professional growth and well-being are top priorities. We&rsquo;ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:<ul><li>
Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.</li><li>
Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.</li><li>
Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.</li></ul>
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain &ldquo;@intapp.com&rdquo; or &ldquo;@dealcloud.com&rdquo; to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.</div>

CRM Product Specialist

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