customer management specialist

PPL Corporation

<div>Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

The Customer &amp; Community Management Specialist (CCMS) is an experienced, seasoned and effective representative of RI Energy in the community. The CCMS develops and maintains relationships with major accounts, key stakeholders, community and municipal leaders, economic development and other major associations with a strategic focus to enhance RI Energy's reputation in the community. The role leverages relationships to create third party advocates for RI Energy in the regulatory, policy, and political arenas. Entities with which the CCMS interact with to influence policy include strategic customers, elected officials, town administrators, Chambers of Commerce, economic development agencies, community-based organizations, local development councils, and business associations. The CCMS has a thorough knowledge of RI Energy operations and issues, and provides public and community relations input to operations, customer service, and other RI Energy staff. At times, this involves providing leadership on cross-functional company teams to help solve problems and improve processes to ensure that RI Energy has an overall positive impact in the community.
Responsibilities:
<ul><li>Provide strategic leadership at all levels of the company, and with key stakeholders, to manage issues in communities. Develop and maintain solid working relationships with federal, state and local elected officials and their staffs, providing them with information to enable positive outcomes for RI Energy, and helping them to resolve constituent issues that involve RI Energy.</li><li>Identify emerging issues that could reflect negatively on RI Energy, work with company personnel and community representatives on these issues and provide leadership to develop and implement solutions.</li><li>Advocate for the &quot;voice of the customer&quot; and mobilize RI Energy&rsquo;s functional areas - Customer, Operations, etc. - to provide timely and appropriate responses to identified customer or community needs to increase business to business alignment and customer satisfaction.</li><li>Manage a wide range of corporate citizenship programs such as sponsorships, support of United Way, and similar programs in which RI Energy has a corporate interest.</li><li>Serve as a principal RI Energy contact for public officials, business leaders, community leaders, civic organizations, and special interest groups on a wide variety of corporate issues.</li><li>Be a community leader and an active participant on strategically chosen nonprofit boards</li><li>Serve as the key account manager for selected major commercial/industrial customers, universities, hospitals, and state agencies as assigned.</li><li>Attend meetings and activities, inclusive of business, trade and, as required, City/Town/Village Council sessions outside of normal business hours when necessary and make public presentations as required.</li><li>Support Operation&rsquo;s (electric and gas) stakeholder management group, along with identified key distribution communications in advance of major infrastructure upgrades in order to manage community and business owner expectations and demonstrate superior customer service.</li><li>Serve as a member of the company's on-call rotation for emergencies and after-hours state and municipal inquiries.</li><li>Assigned an emergency storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.</li><li>The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers</li></ul>
Performs other duties as assigned 
Complies with all policies and standards
Qualifications:
<div>
Required education</div><div></div><div> 
Bachelor's degree or related work experience on a year-for-year basis.</div><div></div><div> 
Required experience</div><div></div><div> 
7+ years relevant experience in community/public relations and/or energy/utility industry. 
Strong oral and written communications skills. 
Demonstrated leadership capability. 
Ability to manage multiple priorities. 
Proficiency in computer skills, including ability to work with customer/billing systems. 
Demonstrates an energetic and enthusiastic manner, collaboration and negotiation skills, and the ability to bring value to stakeholder relationships.</div><div></div><div> 
Preferred qualifications</div><div></div><div> 
Ten years of relevant business experience. 
Strong knowledge of state and local government. Extensive community experience. 
Known, credible presence among community leaders in region. 
Broad base of knowledge of the utility business. 
Completely comfortable communicating publicly and via other media channels.</div><div></div><div> 
#RIE</div><div>
#INDRIE</div></div>

Customer & Community Management Specialist

KoçZer

<div>
 
 
 We are looking for professionals who take full ownership of their customer portfolio, proactively drive outcomes, and bring a strong commercial mindset to identify growth opportunities within existing accounts.
 
 
 
 
 
 
 
 Job Description
 
 
 <ol>
 <li>
 Serve as the primary point of contact for all post-sales activities, including customer onboarding, consultative guidance, product training, technical support, and assigned account management.
 </li>
 <li>
 Monitor customer health metrics and sentiment trends, proactively identifying risks and taking timely action to maintain customer confidence and satisfaction.
 </li>
 <li>
 Build and strengthen relationships across a diverse customer portfolio through ongoing support, training, and strategic engagement with key stakeholders.
 </li>
 <li>
 Establish long-term customer success roadmaps with defined milestones and regular checkpoints to ensure continuous value realization.
 </li>
 <li>
 Drive product adoption and usage by promoting best practices, introducing new features and system upgrades, and supporting smooth implementation.
 </li>
 <li>
 Act as the voice of the customer internally by gathering feedback, identifying enhancement requests, and collaborating closely with Product, Project, and Support teams to deliver effective solutions and contribute to the product roadmap.
 </li>
 <li>
 Proactively identify critical success factors and business process improvement opportunities to enhance the overall customer experience.
 </li>
 <li>
 Identify customer needs within the managed portfolio and generate upsell opportunities.
 </li>
 <li>
 Partner with the Marketing team to develop customer success stories and case studies.
 </li>
 <li>
 Collaborate with the Support team to create and update user guides and training materials to improve system adoption.
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Computer Engineering, Business Administration, Management Information Systems, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in Customer Success, Customer Relationship Management, or Account Management, preferably within technology solution providers.
 </li>
 <li>
 Experience working with CRM platforms and strong proficiency in MS Office applications, including advanced Excel skills for data analysis and reporting, and PowerPoint for customer presentations.
 </li>
 <li>
 Professional fluency in English.
 </li>
 <li>
 Customer- and results-oriented mindset with strong analytical and problem-solving skills.
 </li>
 <li>
 Strong stakeholder management, influencing, and negotiation skills, with the ability to build effective and collaborative relationships.
 </li>
 <li>
 Ability to manage multiple accounts and priorities simultaneously, with solid planning, organization, and reporting capabilities.
 </li>
 <li>
 Team player with a positive attitude and a proven track record of consistently meeting commitments.
 </li>
 <li>
 Preferably experienced in procurement processes and familiar with Agile methodologies.
 </li>
 <li>
 Ability to travel as required; valid driver&rsquo;s license and no travel restrictions.
 </li>
 </ol>
 
 
</div>

Promena - Customer Success Management Specialist - Lead

Ford Otosan

<div>
 
 
 About The Job
 
 
 
 We believe that our employees are the foundation of our success and the source of our strength. Our vision is to become Turkey's most valuable and preferred industrial company that champions equality in the workplace. Join us in shaping the future of the automotive industry at Ford Otosan!
 
 
 
 
 
 
 What awaits you in this role?
 
 
 <ul>
 <li>
 Managing entire process of part export business to supply the global Ford and joint ventured plants located in North America, Thailand, Uruguay, China, Romania and South Africa,
 </li>
 <li>
 Supplying the parts to customers with right quality &amp; quantity at right time and coordinating the internal and external supply chain sources with highest efficiency,
 </li>
 <li>
 Providing end to end supply chain management for our customers from the phase of program management after program approval to serial production by being a SPOC of Part Export Operations within Ford Otosan,
 </li>
 <li>
 Evaluating the relevant evidence shared by customers for claim issues to Ford Otosan and to provide root cause / responsibility of the case, communicate with multiple teams to gather information,
 </li>
 <li>
 Managing the operation with 3PL logistic service provider in most effective way according to customer needs,
 </li>
 <li>
 Business development with continuous improvement principle for customer satisfaction and part export business efficiency,
 </li>
 <li>
 Doing feasibility studies on customer needs or new projects to put financial input of part export business.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for in this position?
 
 
 <ul>
 <li>
 Engineering Degree (Industrial, Mechanical, Management Engineering),
 </li>
 <li>
 Written &amp; Spoken English (Advanced),
 </li>
 <li>
 Being interested in supply chain /project management /coordination is preferable,
 </li>
 <li>
 Strong teamwork, enthusiastic for development and innovation,
 </li>
 <li>
 Good negotiation, communication, leadership, customer service skills including the ability to maintain composure under stress,
 </li>
 <li>
 Strong organizational skills and the ability to work independently on multiple projects simultaneously and having Agile mindset,
 </li>
 <li>
 Customer oriented, problem solving, result oriented and persuasive skills,
 </li>
 <li>
 Analyze data to identify areas for improvement in supply chain,
 </li>
 <li>
 Ability to financial analysis,
 </li>
 <li>
 Professional, positive and motivated image and attitude,
 </li>
 <li>
 Open to change &amp; able to adapt quickly and have agile mindset,
 </li>
 <li>
 Advanced computer skills (Microsoft Access, Excel, PowerPoint ) , SAP BI, Tableau, SQL are preferable,
 </li>
 <li>
 Able to travel abroad as required, good driving skills,
 </li>
 <li>
 Able to work in a multi-cultural environment &amp; with multi-cultural teams.
 </li>
 </ul>
 
 
 
 
 
 Role Location
 
 
 
 &bull; Kocaeli, G&ouml;lc&uuml;k
 
 
 
 
 
 
 When You Start Your Career In "Ford Otosan";
 
 
 
 &bull; We have hybrid working model and you can enjoy being part of an agile team.
 
 
 &bull; You'll become a member of Ko&ccedil; Pension Foundation
 
 
 &bull; You and your loved ones will enjoy the benefits of Ko&ccedil;Ailem
 
 
 &bull; You'll choose the side benefits with Flextra
 
 
 The only criterion evaluated in the recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination.
 
 
 
 
 
 
 What About Us?
 
 
 
 Ford Otosan, being one of the top three exporting companies in Turkey since 2004, has achieved 12 consecutive years of automotive industry championship and is Turkiye goods product export champion for 8 years in a row. Ford Otosan operates in 4 main centers with its G&ouml;lc&uuml;k and Yenik&ouml;y Plants in Kocaeli, Eski&scedil;ehir Plant in Eski&scedil;ehir, Sancaktepe R&amp;D Center and Spare Parts Warehouse in &Idot;stanbul and Craiova Plant in Romania employs more than 20,000 people. Kocaeli and Eski&scedil;ehir Plants are listed among Ford's 'Best Vehicle Production Centers' and Eski&scedil;ehir is the only factory in Turkiye that can produce vehicles, engines, and powertrains in the same center.
 
 
 Ford Otosan, standing out with its sensitivity regarding social responsibilities, also carries out several social responsibility projects in many fields including education, healthcare, culture, arts, and sports on &ldquo;Future. Now&rdquo; vision. Ford Otosan, also carrying out awareness studies on gender equality since 2013 with the understanding of "Equality at Work", became the only automotive and the first and only industrial company from Turkiye to be included in the Bloomberg Gender-Equality Index in 2021.
 
 
 
 
 
 The building blocks of our new corporate culture, which we call
 
 &ldquo;Dynamic Balance&rdquo;
 
 , our values are
 
 mutual trust
 
 and
 
 respect, value each other
 
 and
 
 affection, openness to change
 
 and
 
 innovation, open
 
 and
 
 transparent communication.
 
 
 
 
 
 
 A common culture brings us to a common sense and purpose, helps us to work in a positive atmosphere of trust, ties us closer and helps us to reach a stronger future all together.
 
</div>

Part Export Customer Relations Management Specialist

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: RCM Specialist

Must reside in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA 


Job Summary

As a member of the Revenue Cycle Management Team, the RCM Specialist is a subject matter expert regarding RCM processes and procedures necessary for EyeCare Partner Practices. The RCM Specialist may be responsible for multiple elements including, but not limited to: Billing, Coding, Payment Posting, Accounts Receivable (A/R) follow up, insurance claim submission and managing customer services requests from patients

Duties and Responsibilities
<ul>
<li><ul><li>Prepare, review, and transmit claims using billing software including electronic, website submission, and paper claim processing</li></ul></li>
<li><ul><li>Post payments both electronically and manually into the practice management system according to set standards and productivity measures.</li></ul></li>
<li><ul><li>Status unpaid claims within standard billing cycle timeframe</li></ul></li>
<li><ul><li>Timely review/handling of insurance claim denials, exceptions, or exclusions</li></ul></li>
<li><ul><li>Forwards requests for medical records to appropriate internal resources</li></ul></li>
<li><ul><li>Addresses/corrects demographic information requested by insurance company</li></ul></li>
<li><ul><li>Ability to read and accurately interpret insurance Explanation of Benefits (EOB's)</li></ul></li>
<li><ul><li>Verifying insurance payments for accuracy/compliance based on contracts to ensure correct reimbursement is received</li></ul></li>
<li><ul><li>Following up directly with insurance companies regarding payment discrepancies</li></ul></li>
<li><ul><li>Utilizing aging reports and workflow statuses to address any unpaid or open claims over 30, 60, 90, and 120 plus</li></ul></li>
<li><ul><li>Coordination of Benefits (COB) &ndash; Ability to Identifying and bill secondary or tertiary</li></ul></li>
<li><ul><li>Documenting denials associated with patient responsibility to forward to the collection team</li></ul></li>
<li><ul><li>Ability to research and appeal denied claims</li></ul></li>
<li><ul><li>Answering all patient or insurance telephone inquiries pertaining to assigned accounts</li></ul></li>
<li><ul><li>Report payment discrepancies or denial trends identified to Supervisor as soon as they are identified for assigned accounts</li></ul></li>
<li><ul><li>Keep supervisor abreast weekly of any concerns or issues associated with accounts</li></ul></li>
<li><ul><li>Adhering to company standards of compliance with policies and procedures</li></ul></li>
<li><ul><li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li></ul></li>
<li><ul><li>Performs other duties that may be necessary or in the best interest of the organization.</li></ul></li></ul> 


Education, Licensure &amp; Certification Requirements

High School Diploma or GED

CPC, RHIT, CCS, or CMC Coding Credentials preferred 


Experience Requirements

3+ years of Medical Insurance Billing. Ophthalmology Practice preferred. 


Knowledge, Skills and Abilities Requirements
<ul>
<li>Experience with CPT and ICD-10; Familiarity with medical terminology</li>
<li>Knowledge of billing procedures and collection techniques</li>
<li>Strong written and verbal communication skills</li>
<li>Detail oriented, professional attitude, reliable Consistent production results</li>
<li>Logical, Critical thinking, and research skills</li>
<li>Excellent organization, time management, and prioritization skills</li>
<li>Professional in appearance and actions</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and teammate support need</li>
<li>Able to communicate effectively in English, both verbally and in writing Intermediate computer operation Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Practice management software and clearing houses experience</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li></ul> 


Location/Work Environment:

For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.

For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. 


If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly &ndash; only resumes submitted through this website will be considered 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</div>

OPH/RCM Specialist

Guardian Industries

<div>Your Job
We are looking for an Order Management Specialist to join our Guardian Glass team in Egypt. In this role, you aren't just processing data; you are the control point for the flow of goods. You will ensure that customer demand is accurately captured, scheduled, and executed across our supply network.
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity. We believe that diverse perspectives strengthen our solutions, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
<ul><li>End-to-End Order Flow: Own the lifecycle of customer orders from system entry to final delivery, ensuring total accuracy in technical specifications, quantity, and lead-time commitments.
</li><li>Multisite Fulfilment Coordination: Synchronize order execution across multiple manufacturing plants, manage order validation, modifications, and real-time status tracking.
</li><li>Inventory Allocation &amp; ATP: Manage Available-to-Promise (ATP) requests, navigate stock constraints, and provide viable product alternatives balancing customer needs against supply.
</li><li>Cross-Functional Liaison: Serve as a critical interface between Production Scheduling, Logistics, and Commercial teams to align customer requirements with operational capacity.
</li><li>Demand-Supply Alignment: Monitor order entry against forecasted volumes and regional allocations to ensure consistent supply.
</li><li>Proactive Bottleneck Management: Monitor order progress, proactively resolve issues, and maintain alignment with service levels and regional expectations.
</li><li>Value-Chain Support: Build strong customer relationships by understanding operational needs and proposing fulfilment solutions that create mutual value.
</li><li>Fulfilment Excellence: Contribute to continuous improvement projects to reduce order cycle times, improve data accuracy, and enhance service performance.
</li></ul>Who You Are (Basic Qualifications)
<ul><li>Education: Bachelor's degree in Supply Chain Management, Operations, Business Administration, or related field.
</li><li>Communication: Fluency in English &amp; French
</li><li>Analytical Strength: Strong problem-solving skills with the ability to navigate supply chain complexity while maintaining a customer-focused mindset.
</li><li>Operational Excellence: Highly organized with the ability to manage high-volume order portfolios with exceptional attention to detail.
</li><li>Systems &amp; Data Agility: Comfortable navigating advanced ERP/CRM platforms, managing complex data sets, and working confidently with structured systems and analytical tools.
</li><li>Technical Proficiency: Advanced Excel skills (data handling, analysis) and solid knowledge of Microsoft Office 365.
</li></ul>What Will Put You Ahead
<ul><li>Hands-on experience in Order Management, Fulfilment Operations, or Supply Chain Coordination.
</li><li>Experience within manufacturing or the glass industry.
</li><li>Familiarity with ERP systems (Infor M3, SAP) or CRM/Reporting tools (Salesforce, Power BI).
</li><li>Proven ability to operate effectively within a cross-functional, international supply chain environment.
</li></ul>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
A s a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-AL2</div>

Order Management Specialist (French Speaker)

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
The Treasury Management Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present &amp; Pay, Integrated Receivables, and Print &amp; Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution.
Key Responsibilities:<ul><li>
Client Relationship Management:<ul><li>
Develop and manage strong relationships with clients utilizing Huntington&rsquo;s Specialized Product solutions, offering ongoing support to ensure evolving needs are met.</li><li>
Take ownership of service and research inquiries, troubleshoot issues, and resolve any concerns related to the Specialized Products supported.</li><li>
Identify and engage key partners such as TM product partners, vendors, TM Sales, TM Service, and other technical contacts to resolve issues and provide thought-based solutions.</li><li>
Communicate proactively with a solution-focused approach to ensure transparency, foster collaboration, and keep stakeholders consistently informed on progress, challenges, and resolution plans.</li></ul></li><li>
Compliance &amp; Risk Management:
<ul><li>Ensure that all treasury and cash management processes adhere to the bank&rsquo;s compliance policies, as well as federal and state regulations governing the services supported.</li><li>
Follow established risk guidelines and ensure a timely resolution to mitigate any customer complaint.</li><li>
Proactively escalate issues requiring senior management engagement to ensure swift resolution.</li></ul></li><li>
Reporting &amp; Analysis:<ul><li>
Create and monitor performance reports.</li><li>
Leverage insights from these reports to address customer and partner needs effectively and identify opportunities for process improvements.</li></ul></li><li>
Cross Department Collaboration:<ul><li>
Collaborate with internal departments, such as Product, Sales, Service &amp; Onboarding, Technical Support, and Operations to address client needs and ensure that service delivery aligns with organizational standards.</li><li>
Facilitate client meetings to review project status, address questions, and confirm project alignment with client goals.</li></ul></li><li>
Overall TM Product &amp; Technology Knowledge:<ul><li>
Maintain up-to-date knowledge on products, services, departmental systems and related technology, policies, and procedures.</li></ul></li><li>
Documentation &amp; Communication:<ul><li>
Demonstrate excellent verbal and written communication skills across all levels of the organization.</li></ul></li><li>
Continuous Improvement &amp; Process Optimization:<ul><li>
Identify opportunities to enhance onboarding processes and improve client experience.</li><li>
Assist in modifying training materials, procedural documentation, and process guides to support ongoing improvement.</li></ul></li></ul>
Basic Qualifications:<ul><li>
High School Diploma</li><li>
3 or more years of Treasury Management experience</li></ul> 
Preferred Qualifications:<ul><li>
Strong alignment to Huntington&rsquo;s core values: Can-Do Attitude, Service Heart, and Forward Thinking.</li><li>
Ability to quickly develop a deep understanding of Huntington&rsquo;s Treasury Management product suite.</li><li>
Exceptional collaboration skills with the ability to engage cross-functional teams and external partners to drive results.</li><li>
Demonstrated expertise in onboarding and implementing commercial treasury products, including both technical components and client-facing execution.</li><li>
Proven Treasury Management background with experience driving complex implementations and delivering results under demanding timelines.</li><li>
Excellent written and verbal communication skills, including professional grammar and demeanor.</li><li>
Skilled communicator capable of providing clear, concise direction, resolving challenges, and proactively escalating issues when needed.</li><li>
Proficiency in Microsoft Office Suite.</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Treasury Management Customer Exp Specialist II

Binzagr Company

<div>
 
 
 Job Purpose
 
 
 
 The Customer Finance Specialist supports the Customer Finance function by managing key customer accounts, resolving deductions and claims, and ensuring accurate reconciliation of customer balances. The role acts as a key coordination point between Sales, Trade Marketing, and Finance to ensure that commercial activities, trade spend claims, and customer deductions are properly validated and reconciled.
 
 
 The role also requires
 
 direct engagement with customers
 
 , including periodic
 
 onsite visits
 
 , to resolve disputes, review account statements, and strengthen collection and reconciliation processes. The objective is to improve cash collections, reduce overdue balances, and ensure transparency and control over trade-related financial transactions.
 
 
 
 Key Responsibilities
 
 
 
 
 Accounts Receivable &amp; Collections
 
 
 <ul>
 <li>
 Monitor customer balances and aging reports to ensure timely collections.
 </li>
 <li>
 Follow up with customers on overdue invoices and outstanding balances.
 </li>
 <li>
 Track payment commitments and support the collections strategy to reduce overdue receivables.
 </li>
 <li>
 Escalate high-risk or significantly overdue accounts to the Customer Finance Manager.
 </li>
 </ul>
 
 
 Customer Reconciliation
 
 
 <ul>
 <li>
 Perform regular reconciliation of customer accounts, including invoices, payments, deductions, and credit notes.
 </li>
 <li>
 Investigate and resolve discrepancies between company records and customer statements.
 </li>
 <li>
 Work with internal teams to validate disputed transactions and ensure proper adjustments where required.
 </li>
 </ul>
 
 
 Claims &amp; Deductions Management
 
 
 <ul>
 <li>
 Review and validate customer deductions related to trade promotions, rebates, or marketing activities.
 </li>
 <li>
 Coordinate with Trade Marketing and Sales teams to confirm the legitimacy of claims and supporting documentation.
 </li>
 <li>
 Track claims status and ensure timely processing of approved claims and credit notes.
 </li>
 <li>
 Maintain clear documentation and audit trails for all claim-related transactions.
 </li>
 </ul>
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Conduct onsite customer visits when required to review outstanding balances, reconcile accounts, and resolve disputes.
 </li>
 <li>
 Maintain professional relationships with customer finance teams to facilitate faster dispute resolution and collections.
 </li>
 <li>
 Support key account reconciliation meetings and periodic financial reviews with customers.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Act as a liaison between Customer Finance, Sales, Trade Marketing, and Customer Service to resolve financial issues impacting customer accounts.
 </li>
 <li>
 Ensure that trade activities and promotional agreements are properly documented and reflected in financial records.
 </li>
 <li>
 Support alignment between commercial agreements and financial postings.
 </li>
 </ul>
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Prepare customer aging reports and reconciliation summaries.
 </li>
 <li>
 Track trends in customer deductions, disputes, and claims.
 </li>
 <li>
 Provide insights to management on recurring issues impacting collections or claim processing.
 </li>
 </ul>
 
 
 Compliance &amp; Process Discipline
 
 
 <ul>
 <li>
 Ensure adherence to internal credit policies, approval processes, and financial controls.
 </li>
 <li>
 Maintain organized records of customer reconciliations, claims documentation, and communication with customers.
 </li>
 <li>
 Support initiatives to improve AR processes, claims management, and reporting accuracy.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance or Accounting
 </li>
 <li>
 Any progress on Professional Finance certifications (CMA, CPA, CFA) will be highly regarded
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 3+ years of experience in Accounts Receivable, Customer Finance, or Credit Control.
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 Experience with customer reconciliations, trade claims, and deduction management is preferred.
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 Familiarity with ERP systems (preferably SAP) and strong Excel skills.
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 Strong analytical and problem-solving abilities with attention to detail.
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 Ability to communicate effectively with both internal stakeholders and external customers.
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 Comfortable conducting customer meetings and onsite visits when required.
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 Ability to manage multiple issues simultaneously in a fast-paced commercial environment.
 </li>
 </ul>
 
 
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Customer Finance Speciailist

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