customer manager

<div><div>At Dow, we believe in putting people first and we&rsquo;re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.</div><div></div><div><br>
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We&rsquo;re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you&rsquo;re looking for a challenge and meaningful role, you&rsquo;re in the right place.<br>
<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
About you and this role</div><div></div><div>
Dow is seeking a Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity&mdash;starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.</div><div><br>
This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.</div><div><br>
Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.</div><div><br>
Location: Istanbul, T&uuml;rkiye</div><div></div><div>
Responsibilities</div><div></div><ul><li><div>
Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.</div></li><li><div>
Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross&#8209;business growth opportunities.</div></li><li><div>
Develop and execute the sales/marketing plan to deliver volume and value targets.</div></li><li><div>
Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.</div></li><li><div>
Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.</div></li><li><div>
Collaborate cross&#8209;functionally (Customer Service, Supply Chain, TS&amp;D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.</div></li><li><div>
Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.</div></li><li><div>
Deliver growth, including cross&#8209;business opportunities and new applications.</div></li><li><div>
Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.</div></li></ul><div></div><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree required; Chemical discipline a plus.</div></li><li><div>
5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).</div></li><li><div>
Proven success managing mid&#8209;to&#8209;large accounts and delivering growth.</div></li><li><div><div>
Fluency in Turkish, English, and Arabic is required.</div></div></li></ul><div></div><div>
Your Skills</div><div></div><ul><li><div>
High self&#8209;initiative and strong project management; able to run multiple customer initiatives in parallel.</div></li><li><div>
Customer &amp; market orientation with a strong bias toward value creation and solution selling.</div></li><li><div>
Collaborative team worker &amp; builder across functions and geographies; effective influencer with executive presence.</div></li><li><div>
Strategic thinker, problem solver, result &amp; action&#8209;oriented.</div></li><li><div>
Advanced negotiation and account planning skills.</div></li><li><div>
Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.</div></li><li><div>
Technical curiosity in water&#8209;based emulsion polymers and additives for textiles, non&#8209;wovens and adhesives.</div></li></ul><div></div><div>
Additional notes</div><div></div><div>
No Relocation/Visa sponsorship is aligned with this role.</div><div></div><div>
Benefits &ndash; What Dow offers you</div><div></div><div>
We invest in you.</div><div><br>
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.</div><div>
Here are just a few highlights of what you would be offered as a Dow employee:</div><ul><li>
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.</li><li>
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.</li><li>
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.<ul><li>
Employee stock purchase programs (availability varies depending on location).</li></ul></li><li>
Student Debt Retirement Savings Match Program (U.S. only).<ul><li>
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees&rsquo; Savings Plan (401(k)), helping employees reach the Company match.</li></ul></li><li>
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.</li><li>
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.</li><li>
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.</li><li>
Competitive yearly vacation allowance.</li><li>
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).</li><li>
Paid time off to care for family members who are sick or injured.</li><li>
Paid time off to support volunteering and Employee Resource Group&rsquo;s (ERG) participation.</li><li>
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.</li><li>
On-site fitness facilities to help stay healthy and active (availability varies depending on location).</li><li>
Employee discounts for online shopping, cinema tickets, gym memberships and more.</li><li>
Additionally, some of our locations might offer:<ul><li>
Transportation allowance (availability varies depending on location)</li><li>
Meal subsidiaries/vouchers (availability varies depending on location)</li><li>
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)</li></ul></li></ul><div></div><div>
Join our team, we can make a difference together.</div><div></div><div>
About Dow<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on <div>www.dow.com</div>.</div></div><div></div>

Customer Manager

Engineering for Automotive Trim Parts - Aliaa Corp

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Aliaa Corp, established in 1983 by Alaa Eldeen Yousef, began as an aftermarket service for cars, manufacturing and selling seat covers, floor mats, and interior accessories. By 1991, the company expanded to supply Original Equipment Manufacturers (OEMs), adding a B2B aspect to its business. Aliaa Corp is now recognized as a leader in the automotive interior sector in Egypt and is trusted by the most prominent OEMs in the market today. The company is known for its commitment to excellence, loyalty, and continual improvement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  The Customer Program Manager serves as the
  <strong>
   primary point of contact
  </strong>
  between Alia Corp and its automotive customers. This role ensures
  <strong>
   customer satisfaction
  </strong>
  , manages technical communications, and drives successful project launches and ongoing production performance. The CPM is responsible for
  <strong>
   coordinating between customers and internal teams
  </strong>
  , resolving issues quickly, and maintaining compliance with
  <strong>
   IATF 16949
  </strong>
  and customer-specific requirements.
 </p>
 <p>
  <br/>
 </p>
 <strong>
  Key Responsibilities:
 </strong>
 <ul>
  <li>
   Act as the
   <strong>
    main customer interface
   </strong>
   for all accounts, handling daily communications, technical requests, and issue resolution.
  </li>
  <li>
   Lead the
   <strong>
    launch of new programs
   </strong>
   by coordinating APQP, PPAP submissions and ensuring customer requirements are fully met.
  </li>
  <li>
   Understand and review
   <strong>
    customer specifications, drawings, and quality standards
   </strong>
   , ensuring internal teams are aligned.
  </li>
  <li>
   Monitor and manage
   <strong>
    ongoing production issues
   </strong>
   , escalating to management when needed.
  </li>
  <li>
   Conduct
   <strong>
    regular visits to customer facilities
   </strong>
   for relationship management, program reviews, and issue resolution.
  </li>
  <li>
   Work closely with Engineering, Production, Quality, and Supply Chain to
   <strong>
    align internal actions
   </strong>
   with customer expectations.
  </li>
  <li>
   Track and report
   <strong>
    customer satisfaction metrics
   </strong>
   , complaints, and improvement actions to management.
  </li>
  <li>
   Support compliance with
   <strong>
    IATF 16949
   </strong>
   by serving as the designated
   <strong>
    Customer Representative
   </strong>
   during audits.
  </li>
  <li>
   Identify opportunities for
   <strong>
    continuous improvement
   </strong>
   in customer relations and program execution.
  </li>
  <li>
   Provide
   <strong>
    clear, bilingual communication
   </strong>
   (Arabic and English) to ensure smooth collaboration with all stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <strong>
  Required Skills &amp; Qualifications:
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Industrial Management, or related field (preferred).
  </li>
  <li>
   <strong>
    Strong technical understanding
   </strong>
   of automotive manufacturing processes, APQP, PPAP, PFMEA, and related quality systems.
  </li>
  <li>
   Excellent
   <strong>
    project management and coordination skills
   </strong>
   .
  </li>
  <li>
   Strong
   <strong>
    problem-solving and analytical abilities
   </strong>
   .
  </li>
  <li>
   Exceptional
   <strong>
    communication skills
   </strong>
   , fluent in
   <strong>
    Arabic and English
   </strong>
   (written and spoken).
  </li>
  <li>
   Ability to
   <strong>
    travel frequently
   </strong>
   between customer sites and the factory.
  </li>
  <li>
   Previous experience in the
   <strong>
    automotive industry
   </strong>
   or with Tier 1/Tier 2 suppliers strongly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <strong>
  Key Attributes for Success:
 </strong>
 <ul>
  <li>
   Proactive,
   <strong>
    customer-first mindset
   </strong>
   .
  </li>
  <li>
   Calm under pressure with the ability to
   <strong>
    manage multiple priorities
   </strong>
   .
  </li>
  <li>
   Collaborative and able to
   <strong>
    influence without direct authority
   </strong>
   .
  </li>
  <li>
   Detail-oriented, with a strong sense of ownership and accountability.
  </li>
  <li>
   Confident communicator who can build
   <strong>
    trust-based relationships
   </strong>
   with customers and internal teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Program Manager

All State Fastener

<p><b>About All State Fastener</b></p><p>At All State Fastener, we&rsquo;re more than just a supplier&mdash;we&rsquo;re a trusted partner and global leader in providing high-performance fastening solutions. Our products support critical applications across industries including automotive, truck and trailer, construction, and industrial manufacturing. With a reputation built on precision, innovation, and customer-first service, we&rsquo;re dedicated to helping our customers succeed and grow.</p><p><b>Overview</b></p><p>As a Customer Inventory Manager, you&rsquo;ll play a key role in delivering exceptional service to our customers. You&rsquo;ll be responsible for stocking and maintaining inventory, ensuring program accuracy, and presenting products at customer facilities. This role combines hands-on product management with direct customer interaction, requiring strong attention to detail, problem-solving skills, and a commitment to safety.</p><p>You&rsquo;ll also help drive program growth by setting up new accounts, expanding existing programs, and identifying opportunities to improve service and efficiency.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Accurately stock and rotate products across multiple customer programs, ensuring bins are filled and inventory levels are maintained.</li><li>Transport products to customer sites as needed.</li><li>Support growth through new program setups, expansion of existing programs, and sharing opportunities with internal teams.</li><li>Monitor and maintain optimal inventory levels using VMI platforms and appropriate equipment.</li><li>Review open orders and ensure timely, accurate fulfillment.</li><li>Build and maintain expert knowledge of program systems and operations.</li><li>Maintain equipment, keep work areas clean and organized, and uphold professional standards in all customer interactions.</li><li>Communicate proactively with internal and external stakeholders, escalating issues when necessary.</li><li>Identify opportunities to improve productivity, service, and communication.</li><li>Comply with all company and customer safety policies and procedures.</li><li>Perform other related duties as assigned.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>High school diploma/GED required.</li><li>1&ndash;2 years of material handling or warehouse experience.</li><li>Ability to lift 30&ndash;50 lbs and stand for up to 8 hours a day.</li><li>Comfortable with daily local travel to customer facilities.</li><li>Basic computer skills, including Microsoft Office.</li><li>Strong verbal and written communication skills.</li><li>Ability to solve problems, stay organized, and work independently.</li><li>Customer-focused mindset with the ability to build strong relationships and handle challenging situations professionally.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a team that values service excellence, safety, and growth.</li><li>Opportunity to work directly with customers and make an impact every day.</li><li>Gain hands-on experience in a dynamic, customer-facing role with room to grow.</li></ul><p>Job Type: Full-time</p><p>Pay: $26.00 - $27.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Inventory Manager

Options outsourcing

<p><b>Job Title: Customer Service Manager</b></p><p>Company: Options Outsourcing</p><p>Location: Mohandessin, Cairo, Egypt</p><p>Job Type: Full-time</p><p>Net Salary: EGP 28,000 / month</p><p>---</p><p><b>Job Description:</b></p><p>Options Outsourcing is looking for an experienced Customer Service Manager to join our team.</p><p>The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.</p><p><b>Responsibilities:</b></p><p>- Manage and support the customer service team to achieve performance goals.</p><p>- Ensure high-quality service delivery and customer satisfaction.</p><p>- Handle escalated customer issues and resolve them efficiently.</p><p>- Monitor KPIs and prepare performance reports.</p><p>- Provide coaching and feedback to team members.</p><p><b>Requirements:</b></p><p>- 3&ndash;4 years of experience as a Customer Service Manager.</p><p>- English level B2+/C1 &ndash; strong verbal and written communication skills.</p><p>- Experience in Consolidation or Debt Relief is preferred.</p><p>- Excellent problem-solving and organizational skills.</p><p>- Able to work under pressure and meet deadlines.</p><p><b>Work Conditions:</b></p><p>- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM</p><p>- Days Off: Thursday &amp; Friday</p><p>- Start Date: ASAP</p><p>- Transportation is provided for females after shifts.</p><p>Job Type: Full-time</p><p>Pay: E&pound;28,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul><p>Experience:</p><ul><li>Customer Service Management: 3 years (Required)</li></ul><p>Language:</p><ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Circle Chess

<p>We&rsquo;re Hiring: Customer Success Manager (Caissa School of Chess &ndash; CircleChess)CircleChess, India&rsquo;s largest chess company, is looking for an empathetic and proactive Customer Success Manager to deliver a world-class experience to our learners and parents. Location: Bangalore (In-office, full-time, 6-day week) Experience: 1&ndash;5 years .If you&rsquo;re passionate about people, love solving customer problems, and want to be part of a fast-growing chess tech company &mdash; we&rsquo;d love to hear from you! Apply here: https://lnkd.in/giJaJ-BR</p><p>Job Type: Full-time</p><p>Pay: &#8377;360,000.00 - &#8377;480,000.00 per year</p><p>Work Location: In person</p>

Customer Support Manager

iTech Ecommerce Pvt Ltd (Channel Partner of Alibaba.com)

<p><b>Urgently Hiring &quot;Customer Success Manager &quot; for Alibaba.com-US Client</b></p><p><b>Position- Customer Success Manager</b></p><p>Qualification: Graduate/Post Graduate</p><p>Salary : 3.6 lacs 4.5 lacs per annum + Incentives</p><p>Shift Timing : US 7 PM to 3:30 AM IST</p><p>Location: Noida</p><p><b>Role Description</b></p><p>This is a full-time Client Service Role at iTech Ecommerce Pvt. Ltd. The Service Manager will be responsible for managing and nurturing B2B Sellers LifeCycle .</p><p><b>Criteria</b></p><p>1. Candidates with experience in international client servicing process will be preferred.</p><p>2. Experience in Up selling and cross selling</p><p>3. Excellent Communication skills</p><p>4. Strong interpersonal and relationship-building skills</p><p>5. Ability to work independently and in a team6. Experience in the ecommerce industry is a plus</p><p><b>Interested candidates may share their resume to ssingh@itechecommerce.com</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;40,000.00 per month</p><p>Experience:</p><ul><li>total work: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Success Manager

Professional Couriers Network Ltd

<p><b>About the Company</b></p><p>The Professional Couriers Network Limited is one of India&rsquo;s leading courier and logistics companies, committed to providing reliable, efficient, and customer-focused delivery services across the nation. We are looking for an experienced <b>Customer Care Manager</b> to lead our customer service operations in <b>Delhi</b>.</p><p><b>Job Summary</b></p><p>The <b>Customer Care Manager</b> will manage the customer support team, handle escalations, ensure smooth resolution of customer issues, and maintain a high level of satisfaction for both retail and corporate clients. The ideal candidate must have <b>at least 5 years of customer care experience</b>, preferably in the <b>courier or logistics sector</b>.</p><p><b>Responsibilities</b></p><ul><li>Supervise and lead a team of customer care executives.</li><li>Oversee daily customer service operations &ndash; calls, emails, and walk-ins.</li><li>Ensure timely resolution of shipment, delivery, and claim-related queries.</li><li>Handle escalated customer complaints and coordinate with operations teams for solutions.</li><li>Implement and maintain customer service SOPs and quality standards.</li><li>Prepare and analyze MIS reports on calls, complaints, and service performance.</li><li>Coordinate with branch offices, hubs, and franchise partners to ensure smooth service.</li><li>Conduct regular team meetings and performance reviews.</li><li>Build and maintain positive relationships with key customers and corporate clients.</li></ul><p><b>Requirements</b></p><ul><li>Graduate in any discipline (preferably Business Administration / Logistics).</li><li><b>Minimum 5 years of experience</b> in customer care, preferably in <b>courier or logistics industry</b>.</li><li>Strong leadership and communication skills.</li><li>Proficient in MS Excel, CRM tools, and courier tracking software.</li><li>Problem-solving mindset with focus on customer satisfaction.</li><li>Fluency in <b>English, Hindi preferred</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience (&#8377;30,000 &ndash; &#8377;45,000/month).</li><li>Opportunity to work with a reputed national courier brand.</li><li>On-the-job training and growth opportunities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;45,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer Care Manager

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