customer manager

<div><div>The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.</div><div></div><div><b><br>
Accountabilities:</b></div><div><ul><li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>
 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.</li><li>
 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.</li><li>
 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.</li><li>
 Build and understand market share in industry segment responsible for by product.</li><li>
 Follow DHL Global Sales Processes as well as call cycle and pipeline management.</li><li>
 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.</li><li>
 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.</li><li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</li><li>
 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.</li><li>
 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li><li>
 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.</li><li>
 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.</li><li>
 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.</li></ul><p></p><p><b><br>
Skills / Qualifications:</b></p><p></p><ul><li>
 <b>Problem Solving</b></li></ul><p>
This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.</p><p></p><ul><li>
 <b>Planning and Organizing</b></li></ul><p>
The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.</p><p></p><ul><li>
 <b>Decision Making</b></li></ul><p>
The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.</p><p></p><ul><li>
 <b>J</b><b>ob Challenge</b></li></ul><p>
The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer.</p><p></p><p><b><br>
Experience:</b></p><ul><li>
 Minimum 3 years commercial logistics or supply chain management</li><li>
 Commercially orientated</li><li>
 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage</li><li>
 Computer literate</li><li>
 A proven track record in over achievement of objectives</li><li>
 Strong number skills and presentation skills</li><li>
 Comprehensive knowledge of DHL network, logistics or related industry</li><li>
 Excellent planning, organizing and time management skills</li><li>
 Relationship building and proven strong negotiation skills</li><li>
 Ability to influence internally and externally</li><li>
 Excellent communication and analytical skills</li><li>
 Customer focus (Internal &amp; External)</li><li>
 Personal Motivation and drive</li><li>
 Strategic Account Management ability</li><li>
 Team player and motivator</li></ul><div></div><div><b><br>
Educational</b> <b>Qualifications:</b></div><div></div><ul><li>
 A minimum of Bachelor degree or equivalent</li></ul></div></div>

National Customer Manager

Cisco

<div>
 Meet the team
 <br/>
 <br/>
 Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
  </li>
  <li>
   Build and maintain project plans, including project P&amp;L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
  </li>
  <li>
   Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
  </li>
  <li>
   Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
  </li>
  <li>
   Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  </li>
  <li>
   Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
  </li>
  <li>
   Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
  </li>
  <li>
   Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
  </li>
  <li>
   Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
  </li>
  <li>
   Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
  </li>
  <li>
   Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
  </li>
  <li>
   Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in technology, marketing, management or equivalent field
  </li>
  <li>
   5-10 years of proven experience in service and / or software sales or program management
  </li>
  <li>
   Strong understanding of lifecycle service, professional services and enterprise software agreements
  </li>
  <li>
   Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
  </li>
  <li>
   Demonstrated leadership skills with experience managing teams and driving critical initiatives
  </li>
  <li>
   Proficient in forecasting, market analysis, and customer satisfaction metrics
  </li>
  <li>
   Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  </li>
  <li>
   Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
  </li>
  <li>
   Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Hours of work:
  </strong>
 </strong>
 48 hours per week
 <br/>
 <br/>
 <strong>
  <strong>
   Benefits:
  </strong>
 </strong>
 Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 <br/>
 <br/>
 <strong>
  <strong>
   Application start and end date:
  </strong>
 </strong>
 Starting 14th of January for approx. 4-6 weeks
 <br/>
 <br/>
 Why Cisco?
 <br/>
 <br/>
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 <br/>
 <br/>
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 <br/>
 <br/>
 We are Cisco, and our power starts with you.
</div>


Customer Program Manager

Aaron's

<div><div><b>Customer Accounts Manager</b></div><br>
<div></div>
<div>
The salary range for this role is $13.50 to $14.25 per hour/annually.* This position is also eligible for incentive pay based on performance.</div>
<p>
Aaron&rsquo;s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.<br>
<br>
<b>Skills for Success
</b><br>
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron&rsquo;s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br>
<br>
<b>The Work
</b></p><div><ul><li>Attainment and upkeep of customers&rsquo; accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
<p><b>Requirements
</b></p><ul><li>United States at least 21 years old with a valid state Driver&rsquo;s License and compliance with the Company&rsquo;s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
</li><li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron&rsquo;s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li><br>
</ul>
<div><div><b>Aaron&rsquo;s Total Rewards</b></div></div><div><br>
<div>
</div><div>Our team members are our greatest asset. As an expression of our appreciation, Aaron&rsquo;s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:</div>
</div>
<div><ul><li>Paid time off, including vacation days, sick days, and holidays</li>
</ul></div><div><ul><li>Medical, dental and vision insurance</li>
</ul></div><div><ul><li>401(k) plan with contribution matching</li></ul></div><br>
<div>
</div><div></div><div><ul><li><i>Note that the pay range provided above </i><i>is the lowest to highest </i><i>rate</i><i> </i><i>we in good faith believe we would pay for this role at the time of this posting</i><i>. </i><i>We may </i><i>ultimately pay</i><i> more or less than the posted range, and the range may be </i><i>modified</i><i> in the future</i><i>. </i><i>An employee&rsquo;s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. </i><i>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.</i><i> The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee </i><i>remains</i><i> in the Company's sole discretion unless and until paid and may be </i><i>modified</i><i> at the Company&rsquo;s sole discretion, consistent with the law.</i></li></ul></div><div><br>
<div><i>
</i></div></div><div><div><i>**Benefits vary based on FT and PT employment status.</i></div></div></div></div><div></div>

Customer Accounts Manager

<div><div><b>Customer Accounts Manager</b></div><br>
<div></div>
<div>
The salary range for this role is $20 to $21 per hour.* This position is also eligible for incentive pay based on performance.</div>
<p>
Aaron&rsquo;s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.<br>
<br>
<b>Skills for Success
</b><br>
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron&rsquo;s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br>
<br>
<b>The Work
</b></p><div><ul><li>Attainment and upkeep of customers&rsquo; accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
<p><b>Requirements
</b></p><ul><li>United States at least 21 years old with a valid state Driver&rsquo;s License and compliance with the Company&rsquo;s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
</li><li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron&rsquo;s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li><br>
</ul>
<div><div><b>Aaron&rsquo;s Total Rewards</b></div></div><div><br>
<div>
</div><div>Our team members are our greatest asset. As an expression of our appreciation, Aaron&rsquo;s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:</div>
</div>
<div><ul><li>Paid time off, including vacation days, sick days, and holidays</li>
</ul></div><div><ul><li>Medical, dental and vision insurance</li>
</ul></div><div><ul><li>401(k) plan with contribution matching</li></ul></div><br>
<div>
</div><div></div><div><ul><li><i>Note that the pay range provided above </i><i>is the lowest to highest </i><i>rate</i><i> </i><i>we in good faith believe we would pay for this role at the time of this posting</i><i>. </i><i>We may </i><i>ultimately pay</i><i> more or less than the posted range, and the range may be </i><i>modified</i><i> in the future</i><i>. </i><i>An employee&rsquo;s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. </i><i>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.</i><i> The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee </i><i>remains</i><i> in the Company's sole discretion unless and until paid and may be </i><i>modified</i><i> at the Company&rsquo;s sole discretion, consistent with the law.</i></li></ul></div><div><br>
<div><i>
</i></div></div><div><div><i>**Benefits vary based on FT and PT employment status.</i></div></div></div></div><div></div>

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
<br><br>
Customer Accounts Manager
<br><br>
The salary range for this role is $20 to $21 per hour.* This position is also eligible for incentive pay based on performance.
<br>Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
<br><br>
Skills for Success
<br>Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
<br><br>
The Work
<br><ul>
<li>Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments</li>
<li>Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy</li>
<li>Second up to the General Manager</li>
<li>Build authentic customer relationships to support customers in their ownership goals and drive sales</li>
<li>Manage the collections process by counseling customers to gain timely lease/merchandise renewals</li>
<li>Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements</li>
<li>Contact customers who have not renewed merchandise agreements</li>
<li>Maintain customers contact over the phone and through home visits</li>
<li>Update customers information and maintain accuracy</li>
<li>Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals</li>
<li>Clean and certify merchandise in the cleaning station for all merchandise personally returned</li>
<li>Complete and maintain weekly vehicle maintenance sheet and route sheets daily</li>
<li>Load, secure and protect product in company vehicle</li>
<li>Safely operate company vehicle</li>
<li>Assist the Sales Team as needed</li>
<li>Any other reasonable duties requested by management</li>
</ul>
Requirements
<br><ul>
<li>United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.</li>
<li>Must meet DOT requirements to obtain certification in required states (United States)</li>
<li>Ability to work schedule of hours varying from 8 am to 9 pm</li>
<li>Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly</li>
<li>Two years of college or two years of previous management experience preferred</li>
<li>High School diploma or equivalent preferred</li>
<li>Excellent interpersonal and communication skills</li>
<li>High energy with the ability to effectively perform all functions of the store and multitasking effectively</li>
<li>Proper telephone etiquette</li>
<li>Uphold the Aaron’s Brand and protect company assets</li>
<li>Maintain a professional appearance</li>
<li>Proficient computer skills</li>
</ul>
Aaron’s Total Rewards
<br><br>
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
<br><br>
<ul>
<li>Paid time off, including vacation days, sick days, and holidays</li>
<li>Medical, dental and vision insurance</li>
<li>401(k) plan with contribution matching</li>
<li>Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.</li>
</ul>
**Benefits vary based on FT and PT employment status.
<br><br>
About Aaron’s
<br>At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
<br><br>
Aaron’s is an Equal Opportunity Employer.
<br><br>
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Compass Training and Consultancy Pvt. Ltd.

<p><b>Customer Service Manager &ndash; International Markets</b></p><p>We are seeking an experienced <b>Customer Service Manager</b> to serve as the voice of our brand, delivering exceptional service and support across international markets. In this leadership role, you will oversee customer service operations, ensuring high-quality support for our global clientele.</p><p>This position is ideal for a career-driven professional with a strong background in <b>E-commerce</b>, who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, resolve customer issues, and ensure seamless order fulfillment while maintaining the highest service standards.</p><p><b>Key Responsibilities</b></p><ul><li><b>Omnichannel Communication</b>: Oversee high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email, ensuring a focus on <b>First Contact Resolution</b> and efficient case handling.</li><li><b>E-commerce Operations</b>: Expertly navigate order management systems to handle complex logistics, returns, product inquiries, and payment queries, ensuring a smooth experience for customers.</li><li><b>Proactive Engagement</b>: Ensure timely follow-ups for case resolution, helping customers resolve issues and ensuring their satisfaction.</li><li><b>Cross-Functional Collaboration</b>: Work closely with internal teams including Sales, Logistics, and Technical Support to streamline operations and resolve escalated issues.</li><li><b>CRM Management</b>: Maintain accurate records of all customer interactions within the CRM, ensuring data integrity and high-quality reporting.</li><li><b>Brand Ambassadorship</b>: Demonstrate a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul><p><b>Mandatory Requirements (Please Read Carefully)</b></p><ul><li><b>Experience</b>: Minimum of 3 years of proven experience in Customer Support within an International E-commerce environment.</li><li><b>Language Proficiency</b>: Native or C2-level proficiency in <b>English</b> is non-negotiable. You must have exceptional verbal communication skills (neutral accent preferred for international markets) and flawless written grammar.</li><li><b>Industry Knowledge</b>: Demonstrated experience with <b>E-commerce platforms</b> (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li><b>Education</b>: <b>Bachelor&rsquo;s Degree</b> required.</li></ul><p><b>Candidate Profile</b></p><ul><li><b>Global Mindset</b>: You have prior experience serving customers in North American, European, or Australian markets, and understand international service expectations.</li><li><b>Tech-Savvy</b>: Comfortable with juggling multiple software tools simultaneously and quick to learn new systems.</li><li><b>Problem Solver</b>: Detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li><b>Resilient</b>: You maintain composure under pressure, treating challenging interactions as opportunities to build long-term customer loyalty.</li></ul><p>Pay: Rs200,000.00 - Rs220,000.00 per month</p><p>Work Location: In person</p>

Customer Service Manager

A Hiring Company

<div>
 <strong>
  Customer Service Manager
 </strong>
 <br/>
 <br/>
 <strong>
  Business Center Manager
 </strong>
 When you join our team as a Business Center Manager, you will be responsible for leading and overseeing all daily operations of the Business Center. This position plays a key leadership role in driving customer satisfaction, operational excellence, and department performance. You will manage business customer relationships, supervise and develop team members, oversee scheduling and workflow processes, and ensure efficient execution of customer orders from start to finish.As a leader within our organization, you will be expected to identify opportunities to improve service, increase sales, and enhance operational efficiency while collaborating with other departments to achieve overall company goals.
 <strong>
  WHY SANWA FOOD GROUP
 </strong>
 <strong>
  :
 </strong>
 Sanwa Famer's Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we've established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success.We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company.As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence.  Come grow with us!
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  MAIN JOB DUTIES AND RESPONSIBILITIES:
 </strong>
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  <li>
   Oversee and manage all day-to-day operations of the business Center, ensuring efficiency, accuracy, and high service standards
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   Lead, coach, develop Business Center staff; conduct performance evaluations, provide feedback, and support employee growth
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   Manage staffing levels, scheduling, productivity, and attendance to ensure operational coverage and efficiency
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   Oversee business customer orders from placement through fulfillment while ensuring quality, accuracy, and on-time completion
  </li>
  <li>
   Build and maintain strong relationships with business customers through professional communication via phone, email, and in person
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  <li>
   Ensure compliance with food safety guidelines and proper handling of temperature-sensitive products
  </li>
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   Coordinate with purchasing and other departments to maintain product availability, support special sales, and facilitate new item requests
  </li>
  <li>
   Handle escalated customer concerns, billing discrepancies, and order fulfillment issues with professionalism and urgency
  </li>
  <li>
   Manage financial functions including cash handling, register reconciliation, billing, invoicing, and reporting
  </li>
  <li>
   Monitor department performance metrics and identify opportunities to improve customer service, workflow, and profitability
  </li>
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   Maintain a clean, safe, secure, and organized work environment in accordance with company policies and legal regulations
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   Ensure team compliance with all company policies, safety standards, and confidentiality requirements
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   Collaborate with other department leaders to support company-wide initiatives and operational goals
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   Lead by example in delivering exceptional customer service and fostering a positive team culture
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   Perform other duties as assigned
  </li>
 </ul>
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  Physical Demands:
 </strong>
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  <li>
   Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds.
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   Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
  </li>
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   Must be able to perform duties with or without reasonable accommodations
  </li>
  <li>
   Flexible Work Schedule/ Weekends &amp; Holidays a must
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications:
 </strong>
 <ul>
  <li>
   Ability to work both independently and within a team environment
  </li>
  <li>
   Ability to multi-task, prioritize, and manage time effectively
  </li>
  <li>
   Ability to provide and lead others to provide prompt and courteous customer service
  </li>
  <li>
   Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
  </li>
  <li>
   Ability to interpret and apply company policies and procedures
  </li>
  <li>
   Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
  </li>
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   Ability to evaluate and drive performance of self and others
  </li>
  <li>
   Ability to understand and apply management principles such as scheduling, delegating, and orchestrating.
  </li>
  <li>
   Ability to operate a POS system efficiently and accurately
  </li>
  <li>
   Ability to safely and properly operate equipment, including electric/manual hand jack, and cardboard baler and perform general cleaning duties to company standards
  </li>
  <li>
   Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Intermediate computer skills
  </li>
 </ul>
 <strong>
  Education and Experience:
 </strong>
 <ul>
  <li>
   High School Diploma/ associate's degree a must
  </li>
  <li>
   A minimum of 2 years of progressive experience in a retail/Grocery/Food Service environment
  </li>
  <li>
   A combination of education and experience providing equivalent knowledge
  </li>
  <li>
   Prior management experience preferred
  </li>
 </ul>
</div>


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