customer manager

Acosta

<div><p>Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our business within designated customer accounts.</p><p>
Here&rsquo;s what you&rsquo;ll be doing:</p>
<ul>
<li>Deliver principals&rsquo; objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.</li>
<li>Develop a comprehensive Customer Business Plan that aligns with the principals&rsquo; business priorities and drives long-term success.</li>
<li>Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.</li>
<li>Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers&rsquo; expenditures at the customer.</li>
<li>Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.</li>
<li>Manage manufacturers&rsquo; trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.</li>
<li>Operate within the designated budget, ensuring efficient use of resources.</li>
<li>Maintain open lines of communication with key principals to ensure alignment and collaboration.</li>
<li>Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.</li>
<li>Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.</li>
<li>Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.</li>
<li>Share information and customer/principal insights with team members to build organizational capacity and drive collective success.</li>
<li>Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.</li>
<li>Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.</li>
<li>Complete special projects as requested, contributing to the overall success of the team.</li>
</ul><ul><li>Bachelor of Arts Degree or equivalent work experience.</li>
<li>A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Experience working with or calling on Publix is preferred.</li>
<li>Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.</li>
<li>Ability to handle multiple projects simultaneously with strong organizational skills.</li></ul><br>
<p></p>
<p>
Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Apply today to make a significant impact as a Customer Manager!</p>
<p>
#DiscoverYourPath</p><div>
Acosta is a part of Acosta Group &ndash; a collective of the industry&rsquo;s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.</div><br>
<div>
<br>
</div><div>Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.</div><br>
<div>
<br>
</div><div>But it&rsquo;s not just about what we do &ndash; it&rsquo;s about who we are. With a team of over 20,000 associates, we&rsquo;re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.</div><br>
<div>
<br>
</div><div>Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include &quot;Applicant Accommodation&quot; in the subject of your email to expedite the request.</div><br>
<div>
<br>
</div><div>Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.</div><div><br>
<br>
</div><div><p>The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)</p>
</div>
<div>By applying, you agree to our Privacy Policy and Terms and Conditions of Use.</div><br>
<div>
<br>
</div><div><b>#DiscoverYourPath</b></div></div>

Customer Manager - Publix

<div><div>At Dow, we believe in putting people first and we&rsquo;re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.</div><div></div><div><br>
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We&rsquo;re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you&rsquo;re looking for a challenge and meaningful role, you&rsquo;re in the right place.<br>
<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
About you and this role</div><div></div><div>
Dow is seeking an Arabic speaking Customer Manager to oversee and grow a portfolio of medium to large accounts of moderate complexity&mdash;starting with maintenance and progressing toward growth in alignment with the sales and marketing strategy.</div><div><br>
This role covers the Middle East, Africa, and Turkey (MEAT) region and focuses on water-based emulsion polymers and additives used in textiles, non-wovens, and adhesives applications. You will be responsible for managing customer relationships end-to-end, developing and executing account and territory plans, and coordinating cross-functional resources to deliver volume, value, and an exceptional customer experience.</div><div><br>
Additionally, you will serve as a member of the Acrylics EMEA MMT, representing MEAT-related projects and priorities within the regional strategy.</div><div><br>
Location: Istanbul, T&uuml;rkiye<br>
Please apply only if you speak Arabic!</div><div></div><div>
Responsibilities</div><div></div><ul><li><div>
Manage an account portfolio; build, execute and continuously refine account plans and the regional territory plan.</div></li><li><div>
Lead and coordinate customer relationships, uncovering needs and shaping differentiated value propositions; identify and pursue cross&#8209;business growth opportunities.</div></li><li><div>
Develop and execute the sales/marketing plan to deliver volume and value targets.</div></li><li><div>
Collect and leverage market intelligence (customers, channels, competitors, applications) to shape pricing, portfolio, and growth bets.</div></li><li><div>
Lead negotiations (price, terms, contracts) and implement price changes in line with business guidance.</div></li><li><div>
Collaborate cross&#8209;functionally (Customer Service, Supply Chain, TS&amp;D, Marketing, Finance/Credit, Legal) to improve CX and resolve issues quickly.</div></li><li><div>
Use core commercial tools at expert level: CRM, SmartPrice, DSR, and CMT for pipeline, pricing and performance management.</div></li><li><div>
Deliver growth, including cross&#8209;business opportunities and new applications.</div></li><li><div>
Represent MEAT in the Acrylics EMEA MMT, ensuring regional priorities and projects are visible and sequenced appropriately.</div></li></ul><div></div><div>
Qualifications</div><div></div><ul><li><div>
Bachelor&rsquo;s degree required; Chemical discipline a plus.</div></li><li><div>
5+ years of relevant B2B sales/account management experience (chemicals, materials or adjacent industrial sectors preferred).</div></li><li><div>
Proven success managing mid&#8209;to&#8209;large accounts and delivering growth.</div></li><li><div>
Fluency in Turkish, English, and Arabic is required.</div></li></ul><div></div><div>
Your Skills</div><div></div><ul><li><div>
High self&#8209;initiative and strong project management; able to run multiple customer initiatives in parallel.</div></li><li><div>
Customer &amp; market orientation with a strong bias toward value creation and solution selling.</div></li><li><div>
Collaborative team worker &amp; builder across functions and geographies; effective influencer with executive presence.</div></li><li><div>
Strategic thinker, problem solver, result &amp; action&#8209;oriented.</div></li><li><div>
Advanced negotiation and account planning skills.</div></li><li><div>
Commercial excellence tools: expert use of CRM, SmartPrice, DSR, and CMT.</div></li><li><div>
Technical curiosity in water&#8209;based emulsion polymers and additives for textiles, non&#8209;wovens and adhesives.</div></li></ul><div></div><div>
Additional notes</div><div></div><div>
No Relocation/Visa sponsorship is aligned with this role.</div><div></div><div>
Benefits &ndash; What Dow offers you</div><div></div><div>
We invest in you.</div><div><br>
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.</div><div>
Here are just a few highlights of what you would be offered as a Dow employee:</div><ul><li>
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.</li><li>
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.</li><li>
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.<ul><li>
Employee stock purchase programs (availability varies depending on location).</li></ul></li><li>
Student Debt Retirement Savings Match Program (U.S. only).<ul><li>
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees&rsquo; Savings Plan (401(k)), helping employees reach the Company match.</li></ul></li><li>
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.</li><li>
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.</li><li>
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.</li><li>
Competitive yearly vacation allowance.</li><li>
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).</li><li>
Paid time off to care for family members who are sick or injured.</li><li>
Paid time off to support volunteering and Employee Resource Group&rsquo;s (ERG) participation.</li><li>
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.</li><li>
On-site fitness facilities to help stay healthy and active (availability varies depending on location).</li><li>
Employee discounts for online shopping, cinema tickets, gym memberships and more.</li><li>
Additionally, some of our locations might offer:<ul><li>
Transportation allowance (availability varies depending on location)</li><li>
Meal subsidiaries/vouchers (availability varies depending on location)</li><li>
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)</li></ul></li></ul><div></div><div>
Join our team, we can make a difference together.</div><div></div><div>
About Dow<br>
Dow (NYSE: DOW) is one of the world&rsquo;s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting <div>www.dow.com</div>.</div><div></div><div>
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on <div>www.dow.com</div>.</div></div><div></div>

Customer Manager - Arabic speaking

Unilever

<div>
 <strong>
  About Unilever
  <br/>
  <br/>
 </strong>
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 <br/>
 <br/>
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Passionate about creating real impact and constant learning then this role is just for you!
 <br/>
 <br/>
 <strong>
  What Will Your Main Responsibilities Be
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Account/customer management- build, negotiate and execute JBP with eCommerce customers
  </li>
  <li>
   Identify Key Categories to win online via exclusive portfolio, offerings, and marketing plans
  </li>
  <li>
   Work closely with the Digital Hub team and cross functional teams to build eCommerce excellence
  </li>
  <li>
   Keep track on Turnover/Turnover growth, Market share as per our yearly forecast
  </li>
  <li>
   Execution KPIs &ndash; availability, visibility (search performance) and eCOM content deployment with customers
  </li>
  <li>
   Data &amp; Insights &ndash; ability to source, identify and convert data into insights, driving actions
  </li>
  <li>
   Tracking of eCom plans &amp; campaign executions
  </li>
  <li>
   tracking the customer promotional spends vs the allocated budgets.
  </li>
  <li>
   Coordinates and tracks all E-commerce operations from collecting payments/cheques, receiving credit notes, following up on Purchase Orders, to the end invoicing.
  </li>
  <li>
   Routinely monitors the stocks level of customers
  </li>
  <li>
   Streamlines the process of tracking targets &amp; invoicing for the target achievement.
  </li>
  <li>
   Partner with all teams to ensure all timelines and campaign &lsquo;going live&rsquo; dates are met. Communicate marketing calendar changes and updates on a regular basis to necessary cross functional team
  </li>
  <li>
   Tracking &amp; monitoring competition&rsquo;s &amp; offers and activations across E-com customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Succeed
  <br/>
  <br/>
 </strong>
 <strong>
  Experiences &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field is a minimum.
 <br/>
 <br/>
 <strong>
  Minimum Of 2-3 Years Experience In Similar Role.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skills
  </li>
  <li>
   Strong communication and presentation skills
  </li>
  <li>
   Ability to develop and implement long-term strategies, manage P&amp;L responsibilities, and identify new revenue streams and business models across markets.
  </li>
  <li>
   Proficiency in using data and insights to inform decisions, measure performance, and drive continuous improvement in digital campaigns and commerce initiatives
  </li>
  <li>
   Strong analytical and critical thinking skills to analyse data, market trends, and competitive landscapes.
  </li>
  <li>
   Excellent written and verbal communication skills to articulate complex strategies and concepts.
  </li>
  <li>
   High Level of technical literacy in Microsoft Excel, PowerPoint
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
  </li>
  <li>
   As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
  </li>
 </ul>
 <ul>
  <li>
   Critical SOL (Standards of Leadership) Behaviors
  </li>
  <ul>
   <li>
    PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
   </li>
   <li>
    PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
   </li>
   <li>
    CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
   </li>
   <li>
    PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
   </li>
   <li>
    AGILITY: Explores the world around them, continually learning and developing their skills.
    <br/>
   </li>
  </ul>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 <br/>
 <br/>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>


Customer Manager Dcom Specialist

<div><div><p><b>ABOUT UNILEVER</b></p></div><p>
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.</p><p>
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.</p><p></p><p><b>
JOB PURPOSE</b></p><p>
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Passionate about creating real impact and constant learning then this role is just for you!</p><p></p><p><b>
WHAT WILL YOUR MAIN RESPONSIBILITIES BE</b></p><ul><li>
Account/customer management- build, negotiate and execute JBP with eCommerce customers</li><li>
Identify Key Categories to win online via exclusive portfolio, offerings, and marketing plans</li><li>
Work closely with the Digital Hub team and cross functional teams to build eCommerce excellence</li><li>
Keep track on Turnover/Turnover growth, Market share as per our yearly forecast</li><li>
Execution KPIs &ndash; availability, visibility (search performance) and eCOM content deployment with customers</li><li>
Data &amp; Insights &ndash; ability to source, identify and convert data into insights, driving actions</li><li>
Tracking of eCom plans &amp; campaign executions</li><li>
tracking the customer promotional spends vs the allocated budgets.</li><li>
Coordinates and tracks all E-commerce operations from collecting payments/cheques, receiving credit notes, following up on Purchase Orders, to the end invoicing.</li><li>
Routinely monitors the stocks level of customers</li><li>
Streamlines the process of tracking targets &amp; invoicing for the target achievement.</li><li>
Partner with all teams to ensure all timelines and campaign &lsquo;going live&rsquo; dates are met. Communicate marketing calendar changes and updates on a regular basis to necessary cross functional team</li><li>
Tracking &amp; monitoring competition&rsquo;s &amp; offers and activations across E-com customers.</li></ul><p></p><p><b>
WHAT YOU NEED TO SUCCEED</b></p><p></p><p><b>
Experiences &amp; Qualifications</b></p><p>
Bachelor&rsquo;s degree in business administration, Marketing, or a related field is a minimum.</p><p>
Minimum of 2-3 Years experience in similar role.</p><p></p><ul><li><b>
Skills</b></li></ul><ul><li>
Strong communication and presentation skills</li><li>
Ability to develop and implement long-term strategies, manage P&amp;L responsibilities, and identify new revenue streams and business models across markets.</li><li>
Proficiency in using data and insights to inform decisions, measure performance, and drive continuous improvement in digital campaigns and commerce initiatives</li><li>
Strong analytical and critical thinking skills to analyse data, market trends, and competitive landscapes.</li><li>
Excellent written and verbal communication skills to articulate complex strategies and concepts.</li><li>
High Level of technical literacy in Microsoft Excel, PowerPoint</li></ul><p></p><p><b>
Leadership</b></p><ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul><p></p><ul><li><b>
Critical SOL (Standards of Leadership) Behaviors</b><ul><li><b>
PASSION FOR HIGH PERFORMANCE: </b>Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</li><li><b>
PERSONAL MASTERY: </b>Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li><b>
CONSUMER LOVE</b>: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li><b>
PURPOSE &amp; SERVICE</b>: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li><b>
AGILITY</b>: Explores the world around them, continually learning and developing their skills.</li></ul></li></ul><p></p><p>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><p></p><p>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

GoFundMe

<div><p><b>Want to help us help others? We're hiring!</b></p>
<p>
GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes&mdash;for themselves and each other. Together, our community has raised more than $40 billion since 2010.</p>
<p>
Join us! The GoFundMe Pro team is searching for our next Customer Lifecycle Manager. As the Customer Lifecycle Manager, your mission is to accelerate the success of nonprofits using GoFundMe Pro. This role is dedicated to designing, testing, and optimizing lifecycle email strategies for customers. You will assist in creating cohesive email experiences that help nonprofits realize value faster, increase adoption of GoFundMe Pro tools, and grow their platform usage. You will create specialized email programs, engage deeply with cross-functional teams, and utilize customer expertise and insights to improve and optimize the customer journey.</p>
<p>
This position requires someone who is fast-acting, data-driven, and highly collaborative, with hands-on email marketing expertise and a passion for delivering exceptional customer experiences.</p>
<h3 class="jobSectionHeader"><b>
The Job</b></h3>
<ul><li><b>Design &amp; Execute Email Campaigns</b>
<ul><li>Ensure consistent communication with GoFundMe Pro customers to improve the customer experience and drive increased engagement, fundraising donation volume, and customer value.</li>
<li>Write, schedule, and coordinate content for monthly customer communications including the monthly Coaching email, monthly Customer Education email, and monthly Product Usage and Insights email.</li>
<li>Identify and implement new programs to advance product adoption and support business objectives.</li>
<li>Run continuous A/B tests and controlled experiments to optimize based on email performance metrics.</li>
</ul></li><li><b>Segment &amp; Personalize Customer Journeys</b>
<ul><li>Build personalized email experiences to deliver highly targeted and relevant experiences based on the customer segment and lifecycle stage</li>
<li>Design onboarding, engagement, and renewal campaigns that reflect entry paths, usage data, and fundraising intent.</li>
<li>Develop segmentation logic for onboarding and adoption journeys by entry point and customer behavior data.</li>
<li>Ensure messaging aligns with feature gating, product configurations, and subscription tiers.</li>
</ul></li><li><b>Drive Email Engagement</b>
<ul><li>Use customer behavior data to increase engagement throughout onboarding, reduce drop-off, drive activation and upgrade, and balance user experience with business growth.</li>
<li>Optimize emails with messaging, segmentation, and sending cadences to drive faster activation and repeated use of GoFundMe Pro's tools.</li>
<li>Translate insights into actionable lifecycle strategies that strengthen activation and adoption.</li>
</ul></li><li><b>Collaboration</b>
<ul><li>Collaborate with the Senior Lifecycle Manager on the execution and coordinate of all Lifecycle programs</li>
<li>Collaborate with Marketing for content scheduling, managing the customer email calendar, and maintaining audience segments</li>
<li>Align with the Digital Customer Success Operations Analyst to ensure necessary data for segmentation and targeted campaigns is available in email tools.</li>
<li>Partner with CX and Post-Sales team members to monitor audience cohorts and identify areas of opportunity</li>
<li>Build and maintain strong internal partnerships, collaborating to enhance the customer experience</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>You</b></h3>
<ul><li>2+ years of professional experience in B2B lifecycle marketing, email marketing, or customer engagement.</li>
<li>Hands-on experience with email service providers (Marketo or Braze preferred) and marketing automation.</li>
<li>Strong background in A/B testing, experimentation, and lifecycle analytics.</li>
<li>Ability to operate with speed, agility, and data-driven decision-making.</li>
<li>Excellent communication and collaboration skills, with the ability to influence across teams.</li>
<li>A passion for supporting nonprofits and helping them succeed with GoFundMe Pro.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience building lifecycle programs at a SaaS or platform-based company.</li>
<li>Experience with Marketo.</li>
<li>Comfort with segmentation strategies, CRM integration, and cross-channel coordination.</li>
<li>Comfort navigating ambiguity and driving cross-functional alignment across Marketing, Product, and CX.</li>
</ul>
<p><b>Why you'll love it here</b></p>
<ul>
<li><b>Make an Impact</b>: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li>
<li><b>Innovative Environment</b>: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li>
<li><b>Collaborative Team</b>: Join a fun and collaborative team that works hard and celebrates success together.</li>
<li><b>Competitive Benefits</b>: Enjoy competitive pay and comprehensive healthcare benefits.</li>
<li><b>Holistic Support</b>: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li>
<li><b>Growth Opportunities</b>: Participate in learning, development, and recognition programs to help you thrive and grow.</li>
<li><b>Commitment to DEI</b>: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li>
<li><b>Community Engagement</b>: Make a difference through our volunteering program.</li>
</ul>
<p><b>We live by our core values:</b> <i>impatient to be great</i>, <i>find a way</i>, <i>earn trust every day</i>, <i>fueled by purpose</i>. Be a part of something bigger with us!</p>
<p>
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.</p>
<p>
The total annual salary for this full-time position is $70,500 - $105,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.</p>
<p>
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.</p>
<p><b>
Global Data Privacy Notice for Job Candidates and Applicants:</b></p>
<p>
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.</p>
<p><b>
Learn more about GoFundMe:</b></p>
<p>
We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '24 annual report.</p>
<p>
Our annual &quot;Year in Help&quot; report reflects our community's impact in advancing our mission of helping people help each other.</p>
<p>
For recent company news and announcements, visit our Newsroom.<br>
<br>
<br>
<br>
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p>
<p>
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025.</p>
<p>
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey</p>
<p>
#LI-REMOTE</p></div>

Customer Lifecycle Manager

American Express Global Business Travel

<div>
 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 <br/>
 <br/>
 As a project manager, you&rsquo;ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning responsibilities, communicating status reports, and transitioning through a handover. While no two days will be the same, you&rsquo;ll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed
  </li>
  <li>
   Focuses on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process
  </li>
  <li>
   Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented
  </li>
  <li>
   Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
  </li>
  <li>
   Ensures all customer requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
  </li>
  <li>
   Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders
  </li>
  <li>
   Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
  </li>
  <li>
   Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
  </li>
  <li>
   Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
  </li>
  <li>
   Responsible to determine project call structure and manage Stakeholder calls
  </li>
  <li>
   Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A passion for working directly with customers and strong relationship building
  </li>
  <li>
   Understanding of GBT and corporate travel
  </li>
  <li>
   Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions &amp; time zones.
  </li>
  <li>
   A positive, &ldquo;can do&rdquo; attitude
  </li>
  <li>
   Able to motivate a project team and manage under pressure
  </li>
  <li>
   Business English mandatory - multi-lingual capability advantageous
  </li>
  <li>
   Excellent relationship building, influencing, negotiating, communication and presentation skills
  </li>
  <li>
   Ability to clearly articulate an accountability, then hold people accountable
  </li>
  <li>
   Commercial awareness and strong relationship building skills
  </li>
  <li>
   Excellent organizational skills of multitasking, advance planning, and time management
  </li>
  <li>
   Ability to drive change in the face of possible resistance
  </li>
  <li>
   Effective time management, multi-tasking prioritization skills
  </li>
  <li>
   Strong active listening and facilitating skills
  </li>
  <li>
   High degree of problem solving and decision-making and ability to adapt to changing priorities
  </li>
  <li>
   Flexibility and the ability to adapt to change
  </li>
  <li>
   Ability to understand and manage projects
  </li>
  <li>
   Happy to be challenged and to challenge people and processes
  </li>
  <li>
   Experience collaborating across multiple functional groups and with operational SME&rsquo;s
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 Gurgaon, India
 <br/>
 <br/>
 <strong>
  The #TeamGBT Experience
  <br/>
  <br/>
 </strong>
 Work and life: Find your happy medium at Amex GBT.
 <br/>
 <br/>
 <ul>
  <li>
   Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
  </li>
  <li>
   Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  </li>
  <li>
   Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  </li>
  <li>
   We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  </li>
  <li>
   And much more!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 <br/>
 <br/>
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 <br/>
 <br/>
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 <br/>
 <br/>
 <strong>
  What if I don&rsquo;t meet every requirement?
 </strong>
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>


Customer Onboarding Manager

Concentrix

<div>
 <p>
  As a direct sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  &bull; Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 </p>
 <p>
  &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 </p>
 <p>
  &bull; Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 </p>
 <p>
  &bull; Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 </p>
 <p>
  &bull; Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 </p>
 <p>
  &bull; Position competitive offerings and solutions in the context of customer needs and experiences
 </p>
 <p>
  &bull; Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 </p>
 <p>
  &bull; Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 </p>
 <p>
  &bull; Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 </p>
 <p>
  &bull; Collect customer feedback and articulate it back to the business. &ldquo;Voice of the customer.&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  &bull; Bachelor's degree (4 years) required.
 </p>
 <p>
  &bull; 2-3+ years of sales experience with a proven track record of success is required. Minimum 2 years of sales IT industry experience required.
 </p>
 <p>
  &bull; Minimum 2 years of sales account management or customer management experience required.
 </p>
 <p>
  &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 </p>
 <p>
  &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions is preferred.
 </p>
 <p>
  &bull; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 </p>
 <p>
  &bull; A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently drives personal performance, takes ownership of training and skill enhancement, and seeks continuous quality improvement.
 </p>
 <p>
  &bull; Strong interpersonal skills and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 </p>
 <p>
  &bull; General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 </p>
 <p>
  &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 </p>
 <p>
  &bull; Solid time management skills and the ability to work independently or under supervision with high integrity.
 </p>
 <p>
  &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 </p>
 <p>
  &bull; Passion for cloud technologies and changing the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language skills:
  </strong>
  &bull; English: Fluent (verbal and written)
 </p>
</div>


customer Lifecycle Manager

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