customer manager

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

Arafat Real Estate

ARAFAT REAL ESTATE L.L.C. is seeking a Customer Relations Manager to oversee client relationships for property leasing and sales in Ajman. This role is responsible for managing client communications, resolving inquiries, and supporting the sales and leasing teams. The position follows a Sunday to Thursday schedule and reports to the General Manager.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients regarding property inquiries, lease agreements, and purchase transactions</li><li>Respond to client questions about property availability, pricing, documentation, and transaction procedures</li><li>Coordinate with sales and leasing agents to track client requests and ensure timely follow-up</li><li>Maintain accurate client records and update contact information in the customer relationship management (CRM) system</li><li>Prepare and send service confirmations, lease renewals, and transaction updates to clients</li><li>Assist clients with documentation requirements including tenancy contracts, property handovers, and ejari registrations</li><li>Resolve routine client concerns and escalate complex issues to the General Manager</li><li>Follow up with clients on pending documentation, payments, or outstanding requirements</li><li>Support the team in organizing property viewings and client meetings as needed</li></ul>Requirements:<ul><li>High school diploma or equivalent; diploma or certificate in Business Administration, Real Estate, or related field is preferred</li><li>Minimum 2 years of experience in customer relations, client coordination, or administrative support, preferably in a real estate, property management, or professional services environment</li><li>Proficiency in Microsoft Office applications including Outlook, Word, and Excel</li><li>Strong written and verbal communication skills in English; proficiency in Arabic is required</li><li>Organizational skills with attention to detail and accuracy</li><li>Ability to manage multiple client requests and prioritize effectively</li><li>Professional demeanor with a client-focused approach</li><li>Familiarity with UAE real estate processes, tenancy contracts, or ejari registration is an advantage</li></ul>Work Location: Ajman, United Arab EmiratesEmployment Type:<ul><li>Full-time</li></ul>How to Apply: Click the Apply Now button to submit your application through Indeed.Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Customer Relations Manager

Salt

<div>
 
 
 Customer Transformation Manager &ndash; Power &amp; Utilities
 
 
 
 
 Doha, Qatar
 
 
 
 
 Up to 25,000 QAR per month
 
 
 
 
 
 
 
 Are you passionate about helping organisations transform the way they engage with their customers
 
 
 
 
 
 ?
 
 My client are looking for an experience
 
 d Customer Transformation Manag
 
 er to join a leading consulting practice in Riyadh, working with some of the region's most prominent Power &amp; Utilities organisations. This is an exciting opportunity to drive large-scale customer transformation programmes, helping clients create customer-centric operating models, enhance service delivery, and leverage digital innovation to improve customer experience and business performanc
 
 
 e.The Opportuni
 
 
 
 
 
 ty
 
 As a Customer Transformation Manager, you will play a key role in shaping and delivering customer transformation strategies for major utilities organisations across the Middle East. Working closely with senior stakeholders, you will help organisations improve customer satisfaction, increase operational efficiency, and accelerate digital adoption through innovative customer-focused solutio
 
 
 
 
 
 ns.
 
 You will lead strategic transformation initiatives spanning customer experience, operating model design, digital channels, analytics, sustainability programmes, and customer engagem
 
 
 
 
 
 
 ent.
 
 Key Responsibil
 
 
 <ul>
 <li>
 itiesDevelop and deliver customer transformation strategies and roadmaps aligned to business object
 </li>
 <li>
 ives.Design and implement customer operating models across contact centres, digital channels, and key account management funct
 </li>
 <li>
 ions.Lead customer journey mapping exercises and identify opportunities to improve customer experience and service deli
 </li>
 <li>
 very.Drive customer-centric transformation initiatives across business and technology t
 </li>
 <li>
 eams.Monitor and improve customer performance metrics including customer satisfaction, digital adoption, and cost-to-s
 </li>
 <li>
 erve.Build customer intelligence capabilities through segmentation, analytics, and customer insight progra
 </li>
 <li>
 mmes.Support the design and delivery of customer-focused sustainability initiatives, including energy efficiency and demand-side management progra
 </li>
 <li>
 mmes.Develop innovative customer use cases leveraging AMI and smart metering technologies, including consumption insights, usage alerts, billing transparency, and demand response progra
 </li>
 <li>
 mmes.Support business development activities, proposal development, and client relationship manage
 </li>
 <li>
 ment.Engage with senior client stakeholders and act as a trusted advisor throughout transformation progra
 </li>
 </ul>
 
 
 
 
 
 mmes.
 
 Requir
 
 
 <ul>
 <li>
 ements10+ years of experience in customer transformation, customer experience, customer operations, or related discip
 </li>
 <li>
 lines.Strong experience within the Power &amp; Utilities s
 </li>
 <li>
 ector.Proven track record delivering large-scale customer transformation initia
 </li>
 <li>
 tives.Previous consulting experience within a Big 4 or leading management consulting
 </li>
 <li>
 firm.Experience designing customer operating models and customer journey transformation progr
 </li>
 <li>
 ammes.Strong understanding of customer analytics, segmentation, and customer intelligence capabil
 </li>
 <li>
 ities.Knowledge of digital customer channels, contact centre transformation, and customer service optimis
 </li>
 <li>
 ation.Familiarity with smart metering, AMI technologies, and customer-facing utility programmes is highly desi
 </li>
 <li>
 rable.Excellent stakeholder management and communication s
 </li>
 <li>
 kills.Demonstrated leadership experience managing teams and client engage
 </li>
 </ul>
 
 ments.Why
 
 <ul>
 <li>
 Apply?Work on some of the largest transformation programmes across the Middle
 </li>
 <li>
 East.Partner directly with senior executives and industry le
 </li>
 <li>
 aders.Drive innovation in customer experience, digital transformation, and sustainab
 </li>
 <li>
 ility.Join a globally recognised consulting organisation with exceptional career growth opportun
 </li>
 <li>
 ities.Be part of a collaborative and high-performing team shaping the future of the utilities s
 </li>
 </ul>
 
 
 
 ector.
</div>

Customer Transformation Manager

Coke Florida

Who We Are: 
<ul>
<li>Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.</li>
<li>Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.</li>
<li>In 2025, for the 4th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.</li>
</ul>
What We Offer: 
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:
 <ul>
<li>Total Wellness Programs including health, dental and vision plans</li>
<li>401K program with healthy company match</li>
<li>Supplemental Life Insurance</li>
<li>Three weeks of vacation pay, and 10 company paid holidays*</li>
<li>Tuition reimbursement</li>
<li>Employee Assistance Programs (EAP)</li>
<li>Competitive compensation</li>
</ul>
Coke Florida is looking for a Customer Sales Manager based out of our Daytona and surrounding location. We’re currently looking for Monday-Friday.
 
What You Will Do: 
The Customer Sales Manager “CSM” is a comprehensive-selling role that reports into the Territory Sales Leader. The main objective is to penetrate the customer at multiple levels within their organization build relationships and grow our mutual businesses through the sell-in of promotional activity, displays, and local marketing programs.
 
Roles and Responsibilities: 
<ul>
<li>Build relationships and sell to Market Manager and store level decision makers</li>
<li>Communicate effectively with multiple levels of the customer’s organization</li>
<li>Collaborate with internal Business Partners (Customer Account Managers, Supply Chain, Sales Execution Team) to support the development of programming that will accelerate incremental business and exceed program objectives; where applicable</li>
<li>Conduct post promotional analysis measuring the success levels of for your designated customer area and provide feedback to leader on market trends</li>
<li>Sell-in and implement local, regional, and national marketing programs</li>
<li>Build frontline engagement with your customer</li>
<li>Sell in look of success to customer and measure marketplace execution</li>
<li>Ability to take initiative and manage multiple projects</li>
<li>Build customer and selling capabilities within field organization</li>
</ul>
For this role, you will need: 
<ul>
<li>Must be 18 years of age or older</li>
<li>At least 3 years of consumer goods industry experience, preferably in a sales role</li>
<li>Experience working with Nielsen and other syndicated data</li>
<li>Proficient in computer application skills</li>
<li>Ability to use and understand mobile applications</li>
<li>Ability to work variable schedule, potential weekends, and holidays</li>
<li>Must have and maintain a valid driver's license</li>
<li>Must have and maintain current vehicle liability insurance, as specified by company</li>
<li>Must have a driving record with no major moving violations in the last three (3) years*</li>
<li>Must provide and maintain a personal vehicle for use during employee working hours</li>
<li>Frequent lifting of 25+ pounds. Occasional lifting of 50+pounds, bending, reaching, kneeling</li>
<li>Ability to read information in small, medium, and large print</li>
<li>Ability to stand a minimum of 6 hours during the workday</li>
<li>Ability to walk a minimum of 4 miles during the workday</li>
</ul>
Additional Qualifications that will make you successful in this role:
 <ul>
<li>Bachelor’s degree preferred</li>
<li>Direct Store Delivery (DSD) and/or Beverage category experience preferred</li>
<li>Strong communication skills (Listening, Speaking, Writing, Inquiring)</li>
<li>Strong collaboration skills</li>
<li>Ability to create and conduct sales presentations</li>
<li>Analytical thinking (Strategic, Thinking Systematically, Problem Solving)</li>
<li>Consumer Goods and Beverage Industry knowledge preferred</li>
<li>Experience influencing effective negotiation and selling with customer</li>
<li>Change agent who thrives in a fast pace, ever changing environment</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Excellent planning and organization skills</li>
</ul>
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
 
Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
 
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Customer Sales Manager

Delmar International Inc.

<div>Mandate:
Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.
Requirements:<ul><li>
Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment</li><li>
Experience in ocean, air, ground, brokerage, or warehousing is considered an asset</li><li>
Bachelor's degree in business or a related field is considered an asset</li><li>
Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada will be considered an asset</li><li>
Travel may be required</li></ul>
What You Offer:<ul><li>
Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts</li><li>
Ability to ask the right questions, listen carefully and understand customers' needs</li><li>
Proven problem-solving skills</li><li>
Excellent communication skills</li></ul>
What We Offer:<ul><li>
Equal opportunity employer</li><li>
Competitive compensation</li><li>
Comprehensive health and dental care</li><li>
Balance between work and home life</li><li>
Opportunities for professional development and career growth</li></ul>
Salary range: USD $70,000&ndash;80,000</div>

Customer Relationship Manager

Arcaris Health Group

Job Overview Arcaris Health Group is seeking a dedicated and compassionate Customer Support Manager to lead our client support team. Based in our New York, New York, United States office, this Full-Time role is pivotal to our mission. At Arcaris Health Group, we believe that every individual deserves to receive high-quality, compassionate home health care. We help our clients navigate the ageing process without feeling overwhelmed and are committed to treating them with respect, dignity, and kindness. The ideal candidate will be a natural leader who can inspire their team to deliver an exceptional standard of service, ensuring our clients and their families feel supported and valued at every stage of their journey with us. Responsibilities * Lead, mentor, and develop the customer support team, fostering a collaborative and positive work environment. * Develop and implement effective customer service policies, procedures, and standards to enhance the client experience. * Handle complex and escalated client enquiries and complaints with empathy, professionalism, and a focus on resolution. * Set clear team objectives and performance metrics, monitoring progress and providing regular feedback and coaching. * Analyse customer interaction data and feedback to identify trends and opportunities for service improvement. * Collaborate with clinical and operational teams to ensure a seamless and integrated approach to client care. * Organise and facilitate ongoing training for the support team to improve their skills and knowledge of our services. * Prepare and present reports on team performance and client satisfaction to senior management. Qualifications * Proven experience in a customer support management or team leadership role. * Exceptional leadership, coaching, and team-building skills. * Outstanding verbal and written communication abilities, with a talent for clear and empathetic interaction. * Strong problem-solving and conflict-resolution skills, with the ability to handle sensitive situations with grace and professionalism. * A genuine passion for helping others and an alignment with our company values of respect, dignity, and kindness. * Proficiency in using CRM software and other customer support tools. * Excellent organisational and time-management skills, with the ability to prioritise tasks effectively. * Experience within the healthcare, social care, or home health care sector is highly desirable. Benefits * A competitive salary and comprehensive benefits package. * Generous paid time off and holiday entitlement. * Opportunities for continuous professional development and career progression. * A supportive and mission-driven company culture dedicated to making a positive impact.

Customer Support Manager

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