customer manager

<div><div>Strategic Customer Manager</div>
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Strategic Customer Manager in Riyadh, Saudi Arabia.
Join us in connecting people and improving lives! 
In this Strategic Customer Manager position
<div><ul><li>Sales Growth &amp; Customer Acquisition</li></ul>
</div><ul><li>Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment.</li>
<li>Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.</li>
<li>Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions.</li>
</ul>
<div><ul><li>Consultative Selling &amp; Value Creation</li></ul>
</div><ul><li>Recommend tailored solutions based on customer needs using deep industry knowledge.</li>
<li>Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.</li>
<li>Position DHL as a trusted advisor through consultative selling and value-added services.</li>
</ul>
<div><ul><li>Customer Relationship Management</li></ul>
</div><ul><li>Build rapport and trust with SBC accounts by understanding their business and market dynamics.</li>
<li>Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.</li>
<li>Introduce additional services to enhance customer value and loyalty.</li>
</ul>
<div><ul><li>Sales Planning &amp; Campaign Execution</li></ul>
</div><ul><li>Execute targeted sales campaigns aligned with market trends and DHL&rsquo;s strategic priorities.</li>
<li>Maintain a personal sales plan focused on new business acquisition and revenue growth.</li>
<li>Achieve specific volume growth targets in assigned areas of the business.</li>
</ul>
<div><ul><li>CRM &amp; Pipeline Management</li></ul>
</div><ul><li>Perform all aspects of the sales process and update all relevant activities in CRM daily.</li>
<li>Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.</li>
<li>Monitor offer validity and renew terms to maintain competitiveness.</li>
</ul>
<div><ul><li>Implementation &amp; Onboarding Support</li></ul>
</div><ul><li>Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.</li>
<li>Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.</li>
</ul>
<div><ul><li>Market Intelligence &amp; Collaboration</li></ul>
</div><ul><li>Share insights on market trends, competitor activity, and customer feedback with internal teams.</li>
<li>Use networks within Deutsche Post DHL&rsquo;s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.</li>
<li>Align sales efforts with regional and product strategies.</li>
</ul>
<div><ul><li>Compliance &amp; Sustainability Awareness</li></ul>
</div><ul><li>Support DHL&rsquo;s compliance and sustainability initiatives by integrating responsible practices into sales activities.</li>
<li>Promote DHL&rsquo;s green logistics solutions as part of the customer value proposition.</li></ul> 
Now, here is what we need from you!
<ul><li>Minimum 5 years industry experience</li>
<li>Proven success in new business acquisition</li>
<li>Experience managing medium to large, complex customer accounts</li>
<li>Undergraduate degree</li></ul> 
We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Strategic Customer Manager

<div>Job Description
This role will be based in Riyadh
The Brand &amp; Customer Manager role represents a unique opportunity to make a meaningful impact for patients in Saudi Arabia. The role is responsible for leading and coordinating efforts across the Cardiometabolic portfolio, with main focus on the launch of our new PCSK9 inhibitor.
In this role, you will play a critical part within the Pharmaceutical Business Unit in Saudi Arabia, ensuring launch excellence and long-term brand success. You will maximize the value of the assigned brands by delivering on sales and market share objectives, enhancing customer experience, and maintaining a strong customer-centric approach.
You will lead and drive both the strategic and operational processes for the assigned brands, including launch preparation, lifecycle management, and long-term brand strategy, while coordinating cross-functional collaboration across the Cross Functional Team (CFT).
Key responsibilities:
1. Launch Excellence / Brand Strategy &amp; Planning<ul><li>
Drive launch excellence by developing and executing a comprehensive launch plan, including product positioning, pre-launch activities, patient journey mapping, and insights generation.</li><li>
Develop and implement robust brand plans in collaboration with the CFT, including positioning, segmentation, and messaging strategies.</li><li>
Lead brand planning and forecasting in coordination with relevant stakeholders (finance, sales team, etc..).</li><li>
Analyze market trends, competitive dynamics, and customer insights to inform strategic decisions and identify growth opportunities.</li><li>
Analyze market trends, competitor activity, and customer insights to inform strategic decisions. Identify opportunities to be unlocked and partner with the relevant stakeholders to drive results, such as the Market Access team.</li><li>
Identify and monitor competitors, market conditions, and industry changes that may impact sales in the assigned portfolio.</li><li>
Partner with Market Access and other stakeholders to unlock opportunities and support optimal patient access.</li><li>
Identify high-potential accounts and map key stakeholders and patient pathways within the healthcare ecosystem.</li></ul>
2. Promotional &amp; Campaign Management<ul><li>
Lead the development of integrated communication strategy (digital, print, in-person), including promotional materials and multi-channel campaigns, partnering with external agencies as needed.</li><li>
Coordinate with medical, regulatory, and legal departments for approval processes.</li><li>
Develop and support the implementation of effective brand launch and portfolio selling strategies.</li></ul>
3. Stakeholder Engagement<ul><li>
External Stakeholders Engagement: Develop strong relationships and partner with key opinion leaders (KOLs) and healthcare professionals (HCPs), to support brand awareness and education, through in-person interaction, events &amp; Congresses and activities.</li><li>
Internal Stakeholders Engagement: Partner closely with the CFT to align on strategic objectives, build a comprehensive plan and related activities/tasks (including support in planning, organizing, and coordinating activities) and monitor implementation.</li></ul><ul><li>
Support the CFT in staying up-to date on the latest product and therapeutic area information.</li><li>
Support the sales force through training, marketing tools, and clear brand communication.</li></ul>
4. Budget &amp; Operations<ul><li>
Manage brand budgets and ensure cost-effective use of resources.</li><li>
Maintain a complete database of all planned and implemented activities per brand to effectively track progress and keep stakeholders informed.</li><li>
Monitor sales data, CRM outputs, and marketing KPIs to assess effectiveness and inform future strategies.</li><li>
Complete and submit all assigned reports in an accurate manner and as per schedule date.</li></ul>
5. Personal Development<ul><li>
Continuously upgrade technical knowledge and skills to follow new marketing trends and methodologies relevant to the assigned portfolio and stays up-to date on the latest product and therapeutic area information for all allocated portfolio indications by attending internal scientific and product trainings, conferences and symposia, as well as by self-study;</li><li>
Writes his/her EDP with guidance and agreement of the Manager, who assesses it quarterly for progress.</li></ul>
Compliance<ul><li>
Ensure strict adherence to pharma marketing compliance, ethical codes, and internal standard operating procedures (SOPs).</li><li>
Ensure all promotional activities comply with regulatory and company standards.</li><li>
Ensure that all relevant company policies, business practices, local Laws and regulations, and compliance guidelines are being followed ensuring high compliance and ethics standards. Ensure highest level of integrity in the territory.</li></ul>
Skills and Qualifications Required<ul><li>
Strong business acumen and analytical skills</li><li>
Self-driven, with the ability to work autonomously and deliver results</li><li>
Strong leadership, communication, and cross-functional collaboration skills</li><li>
Ability to influence without authority</li><li>
Excellent organizational and prioritization skills</li><li>
Strong customer and stakeholder management skills</li><li>
Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)</li><li>
Minimum 5 years&rsquo; experience in the pharmaceutical industry</li><li>
At least 2 years of marketing experience required</li><li>
Saudi nationality required</li><li>
Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred</li><li>
Proficiency in English required</li></ul>
Required Skills:
Adaptability, Brand Strategy, Cardiology, Communication, Cross-Functional Collaboration, Marketing, Marketing Data Analysis, Marketing Strategy Implementation, Project Management, Stakeholder Engagement, Strategic Planning, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/15/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R391773</div>

Brand & Customer Manager KSA - CVM

<div>Job Description
At our company, we are dedicated to advancing the prevention and treatment of diseases in people and animals through cutting-edge research. We are seeking a passionate and experienced Brand &amp; Customer Manager (BCM) Oncology to join our team. This role offers an exciting opportunity to lead and execute marketing strategies that will make a significant impact on patient lives. If you are driven by innovation and have a strong background in the pharmaceutical industry, we invite you to apply and be part of our mission to save and improve lives around the world.
Responsibilities<ul><li>
Accountable for the successful delivery of the marketing strategy and tactics to deliver performance across selected indications.</li><li>
Analyze local market and identify commercial opportunities; allocate resources and manage budgets.</li><li>
Develop strategies for designated countries; track, monitor progress and adjust activities accordingly.</li><li>
Lead alignment between different cross-functional teams.</li><li>
Ensure cross-functional team plans (Sales, Medical, CDx, Market Access, Communication &amp; Regulatory) are in line with brand/franchise local strategic priorities.</li><li>
Understand and articulate the Customer Buying Process and execute Customer segmentation and targeting.</li><li>
Lead local customer teams for Brand and align around local brand/franchise strategy.</li><li>
Implement Regional &amp; Global Marketing Strategy for the Brand locally.</li><li>
Develop country Brand Plans &ndash; marketing tactics, channel mix, PA, resources sections.</li><li>
Provide forecasting and track local initiatives and utilization of local promotion budgets (oversight).</li><li>
Utilize materials developed by the global team and customize them to the local market.</li><li>
Search for new and innovative ways of interacting with the Customer.</li><li>
Understand the Customers' channel preferences and develop and deliver innovative programs and services in line with Customer needs.</li></ul>
Qualifications
Required<ul><li>
BS/BA degree (medical/pharmaceutical).</li><li>
Five years of experience in the multinational pharmaceutical industry.</li><li>
2+ years experience in pharmaceutical marketing</li><li>
Strong understanding of the business and regulatory environment.</li><li>
Demonstrates initiative, strategic thinking, and creative problem-solving skills.</li><li>
Ability to work under stringent timelines and due dates.</li><li>
Demonstrated ability to brand, promote, and market products and concepts.</li><li>
Demonstrated effective organizational and communication skills.</li><li>
Analytical skills with strong business acumen.</li><li>
Marketing analysis &amp; communication.</li><li>
Creative, innovative, and has the ability to motivate others.</li><li>
Drive results, strategic thinking, and foster collaboration.</li><li>
Planning and organizational skills.</li><li>
High-end interpersonal skills &amp; customer centricity.</li></ul>
Preferred<ul><li>
Oncology experience.</li><li>
Gulf market experience.</li></ul> 
Required Skills:
Competitor Analysis, Content Creation, Cross-Team Collaboration, Customer Engagement, Customer Management, Customer-Oriented, Data Analysis, Digital Marketing, Marketing, Marketing Strategies, Oncology Marketing, Product Management, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/14/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R397514</div>

Oncology Brand & Customer Manager, Gulf & Libya

Mars

Job Description: 
The territory of the Senior Modern Trade Account Manager will include Accounts that are strategic to MARS business. Therefore, the Senior modern trade Key account manager will be personally accountable for delivering the following strategic tasks:
 
1- Delivery of results across KPIs by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture.
 2-Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI’s and work plans, specifically to ensure the delivery of world class execution
 3-Build customer networks and relations for the benefit of MARS business.
 4-Negotiating executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans and Achieving assigned targets associated to these plans.
 5-Delivering freshness targets zero returns.
 6- Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team.
 7- Manage the customer’s profitability in the Segment in line with the Sales policies plans.
 8-Planning the implementation of big events activities and ensuring perfect execution, and owning the planning execution of any store specific activity for their storesLong term activity planning for the full quarter ahead
 9-Tracking reporting their business performance and delivering quality quarterly business reviews internally externally with their store contacts – covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers opportunities for incremental growth going forward
 10- Identifying further opportunities in store on top of the head office store aligned business plans, and working with their field sales manager to deliver these to drive incremental results
 11-Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks: • Taking manual orders, checking stock levels, managing OOS’s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers. • Delivery and execution of co-packs, managing the follow up and execution of LPO’s with the customer services team.

Senior Modern Trade Customer Manager - Key Accounts

PingPong Payments

<div>
 
 Key Responsibilities:
 
 
 1. Responsible for serving self-registered customers in Pakistan, and taking ownership of the final revenue targets for the self-registration business with Performance Marketing Manager together.
 
 
 2. Establish a comprehensive support system for self-registered customers, including videos, documentation, Q&amp;A, and more.
 
 
 3. Assist customers in resolving all issues related to registration, KYC, KYB, and transaction processes.
 
 
 4. Daily review customers who have not completed KYC, KYB, or transactions within a certain period, and proactively reach out via phone to encourage and facilitate customer transactions.
 
 
 5. Continuously adjust marketing, pricing, product, risk and other related strategies and policies to support business growth through ongoing funnel analysis and customer interviews to maintain market competitiveness.
 
 
 6. Collaborate with the Performance Marketing Manager to independently and completely close the revenue targets set by the company.
 
 
 7. Provide customer insights to the Performance Marketing Manager to improve marketing customer acquisition efficiency.
 
 
 
 
 
 Key Requirements (Experience &amp; Skills)
 
 
 Essential:
 
 
 1. 4+ years of customer service or tele-sales or customer conversion experience in cross-border e-commerce, fintech, payments, or SaaS.
 
 
 2. Understanding of local customer behavior and business culture.
 
 
 3. Have experience in independently taking on revenue business targets and achieving strong results.
 
 
 4. Have extensive experience in documenting standard operating procedures and helping customers resolve process-related issues.
 
 
 5. Have extensive experience in handling customer risk control cases, including understanding the customer's business situation, guiding customers to submit documents, and more.
 
 
 6. Excellent written and verbal English (ability to work with global teams).
 
 
 
 
 
 Preferred:
 
 
 1. Knowledge of CRM platforms (e.g., Braze, HubSpot, Salesforce) is a plus.
 
</div>

Customer Conversion Manager

The Home Depot

<div>Position Purpose:
The Customer Training Manager is responsible for developing and delivering engaging, high-quality instructional content for The Home Depot&rsquo;s How-To Workshops program. This customer-facing role requires a dynamic on-camera presence, DIY skills, and the ability to translate technical concepts into easy-to-understand, hands-on learning experiences for a wide range of customers. The Customer Training Manager educates customers through pre-recorded videos that are distributed across various digital platforms and social channels, while also answering customers' DIY questions via live chat and email. Some evening and weekend work is required to support the live workshop schedule. This end-to-end position includes scripting, set building, prop procurement, on-camera delivery, and close collaboration with production to ensure content is accurate, polished, and aligned with business goals. Success in this role requires adaptability, as priorities and formats often shift to meet evolving customer and business needs. By empowering customers through education, this role brings The Home Depot&rsquo;s DIY spirit to life&mdash;one project at a time. 
Key Responsibilities:<ul><li>
20% Administrative Support - Administrative (calendar planning, attendance/roster management, communication with customers)</li><li>
20% Collaboration/Partnership - Partnering with the cross functional teams to serve as a subject matter expert in the creation of training materials and/or serving as project lead; Partnering with cross functional teams to create and prepare sets for workshop delivery</li><li>
60% Training and Development - Delivery and recording of training and development programs</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Sr. manager External Delivery</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div>
Strong on-camera presence, especially in customer-facing, educational contexts.</div></li><li><div>
Comfortable serving as a public-facing presence on social media, including appearing in videos and other digital content that represents the brand.</div></li><li><div>
Ability to translate complex technical concepts into clear, engaging learning experiences for diverse audiences.</div></li><li><div>
5+ years of experience in adult learning, training, The Home Depot, corporate education, or a related field.</div></li><li><div>
Demonstrated ability to collaborate effectively with team members and cross-functional partners.</div></li><li><div>
Excellent written and verbal communication skills, particularly with customers.</div></li><li><div>
Strong research skills to stay current on products, techniques, and to develop accurate training content.</div></li><li><div>
Demonstrated DIY skills and hands-on experience with home improvement projects and/or set building.</div></li><li><div>
Adaptability to shifting project priorities, formats, and deadlines, with the ability to problem-solve and ensure deliverables are met.</div></li><li><div>
Demonstrated ability to take ownership of projects, manage time effectively, and deliver high-quality work in a fast-paced environment.</div></li><li><div>
Proficiency with delivery platforms, Microsoft Office Suite, and other administrative tools.</div></li><li><div>
Ability to work occasional evenings and weekends.</div></li><li><div>
Willingness to learn and grow within the role.</div></li><li><div>
Bilingual (Spanish-speaking) is a plus.</div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Manages Ambiguity</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Plans and Aligns</li><li>
Situational Adaptability</li><li>
Builds Networks</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Approachability</li><li>
Time Management</li></ul></div>

Customer Training Manager

Herbiotics health care

We&rsquo;re Hiring: Customer Success ManagerHerbiotics Health Care is looking for a skilled and confident Female Call Center Manager to lead our customer support team. If you have strong leadership abilities, excellent communication skills, and experience in managing call center operations, we&rsquo;d love to hear from you.Location : Susan Road FaisalabadKey Responsibilities:<ul><li>Manage and supervise daily call center operations</li><li>Train, guide, and monitor team performance</li><li>Ensure high-quality customer service and satisfaction</li><li>Handle difficult calls and solve customer concerns</li><li>Maintain reports and improve operational efficiency</li></ul>Requirements:<ul><li>Proven experience in a call center or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work in a fast-paced environment</li></ul>Apply Now: Send your CV to HR@herbiotics.com.pk Contact: 0309-8845665Job Type: Full-timeWork Location: In person

Customer Success Manager

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