customer manager

Almarai - المراعي

<div>
 
 
 Territory Customer Manager
 
 |
 
 Kuwait City, Kuwait
 
 
 
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 To directly manage the assigned territory Performance against Customer potential and Company Set Targets. To manage the performance of his team members by checking their daily achievements, set daily objectives and manage customer call plans.
 
 
 
 
 
 
 
 
 
 To be successful in this role, you must have the following:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or marketing.
 </li>
 <li>
 4-5 in Foodservice industry; Experience in managing teams and Multi categories.
 </li>
 <li>
 English proficiency; Computer literacy.
 </li>
 <li>
 Driving license.
 </li>
 <li>
 Competencies such as; Proficient in team management; Leadership skills; Excellent communication and interpersonal skills; Assertive; Time management skills; Go getter personality; Analytical skills; Negotiation and coaching skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
</div>

Territory Customer Manager

OPmobility

<div></div><div><div><div><div><div><div><div>Engineering Customer Manager
</div></div></div></div><div></div><div><div><div><div>Ready to take on meaningful challenges and shape the next generation of mobility? 


Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.<ul><li> 
Job Title: Engineering Customer Manager</li><li>Type of contract: Full Time</li><li>Expected Hiring Date: ASAP</li></ul> 
Responsibilities:
<ul><li>Promote and enforce safety culture across all engineering activities</li><li>Manage Design and Manufacturing Engineering teams for customer projects</li><li>Lead the development of product, process, and equipment solutions (OPTIMAP/OPTIPRO)</li><li>Provide technical inputs and quotations during AVP phases</li><li>Ensure achievement of project Quality/Cost/Time targets for all deliverables</li><li>Oversee workload planning, resource allocation, and team performance</li><li>Guarantee application of standards (POMS, Keops, Optimap, Optipro, golden rules, lessons learned)</li><li>Support industrial launches, tooling readiness, and engineering deep-dive problem solving</li><li>Manage subcontracted CAD activities and technical proposal processes</li><li>Contribute to continuous improvement initiatives and standardization activities</li></ul> 


Profile:
<ul><li>Engineering degree in Mechanical, Plastics, or Chemical Engineering</li><li>Experience in managing Product Design, Industrial, or Manufacturing Engineering teams</li><li>Strong technical background in design, industrial processes, and manufacturing engineering</li><li>Knowledge of safety policies and industrial risk prevention</li><li>Ability to manage budgets, hours, and investments</li><li>Strong communication skills in multicultural environments (English mandatory)</li><li>Leadership, team spirit, autonomy, and decision-making skills</li><li>Ability to manage resources, workload, and project commitments</li><li>Familiarity with POMS, OPTIMAP, OPTIPRO, and related standards</li><li>Capability to drive continuous improvement and capitalize lessons learned</li></ul> 

<div>
At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.</div><div> 
Innovation is therefore not a buzzword, but a natural part of everyday work. You&rsquo;ll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow&rsquo;s automotive industry.</div><div> 
Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions.</div><div> 
With &euro;11.6 billion in revenue in 2024, 150 factories, 40 R&amp;D centers, and nearly 40,000 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.</div>
</div></div></div></div><div></div><div><div><div><div>Date: Feb 23, 2026
</div></div></div></div><div><div><div><div>Location:
Greer-South Carolina, SC, US, 29615
</div></div></div></div><div><div><div><div>Job Requisition ID: 386328</div></div></div></div></div></div></div>

Engineering Customer Manager

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

Creations By Shanagar

Function/DeptOrder ManagementReporting ManagerManager-OperationReviewing ManagerHead - OperationDirect Reports - PositionsDirectorRole ObjectivesTo ensure seamless end-to-end order lifecycle management&mdash;from order receipt to final dispatch&mdash;by coordinating with sales, design, production, quality, and logistics teams, ensuring timely execution, accuracy, and customer satisfaction while maintaining production planning discipline and traceability of gold inventory.Role Responsibilities<ul><li>Develop detailed 3D CAD models for gold jewellery including rings, earrings, necklaces, bangles, and custom pieces.</li><li>Receive and validate customer orders (B2B, Export, Custom Orders).</li><li>Create order entries in ERP/system with accurate product specifications, weight, purity, and delivery timelines.</li><li>Liaise with Production Planning to schedule orders based on capacity and deadlines.</li><li>Issue work orders to manufacturing units (Casting, CNC, Handmade, Setting, Polishing, etc.).</li><li>Track order-wise metal allocation and ensure accountability of gold issued.</li><li>Work closely with CAD/Design Team for approvals, modifications, and customer-specific customization.</li><li>Ensure design freeze before releasing orders to manufacturing.</li><li>Monitor real-time status of orders across departments.</li><li>Identify bottlenecks and escalate delays proactively.</li><li>Maintain daily order status reports and production dashboards.</li><li>Coordinate with Stores for gold issue, balance reconciliation, and material movement tracking.</li><li>Ensure order-wise metal consumption visibility and minimize variance.</li><li>Align with QA team for timely inspection and certification.</li><li>Ensure order completion meets required quality standards and documentation.</li><li>Coordinate with Dispatch/Logistics for shipment planning.</li><li>Prepare order-wise documentation (tagging details, weight summary, invoices support).</li><li>Ensure adherence to promised delivery timelines.</li><li>Maintain order lifecycle MIS reports, TAT tracking, and delay analysis.</li><li>Generate weekly production vs. order fulfilment reports for management review.</li><li>Ensure SOP adherence in order handling to avoid rework, gold loss risk, or miscommunication.</li><li>Support audit requirements related to metal tracking and order traceability.</li></ul>Minimum Qualification&middot; Graduate in Commerce / Business Administration / Operations / Any relevant discipline.Desired Qualification&middot; Diploma / Certification in Supply Chain Management, Production Planning, or Operations.&middot; Exposure to Jewellery Manufacturing Processes will be an added advantage.&middot; ERP training (SAP / Oracle / Jewellery-specific software like JIL, EMR, etc.) preferred.Experience&middot; 2&ndash;5 years of experience in Order Management / Production Coordination / Operations.&middot; Experience in Jewellery Manufacturing, Precious Metal Industry, or Batch Production Environment preferred.Mandatory Skills&middot; Strong understanding of production workflow and order lifecycle tracking.&middot; Hands-on experience in ERP/MIS systems for order processing.&middot; Knowledge of jewellery manufacturing stages (Casting &rarr; Filing &rarr; Setting &rarr; Polishing &rarr; QC)&middot; Excellent planning, coordination, and follow-up ability.&middot; Ability to handle multiple orders simultaneously with accuracy.&middot; High attention to detail (critical in gold weight &amp; specifications). Strong communication and interdepartmental coordination skills.&middot; Problem-solving attitude with sense of ownership and urgencyJob Type: Full-timePay: ₹25,000.00 - ₹30,000.00 per monthWork Location: In person

Customer Order Manager

<div>COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE.
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
ABOUT THE ROLE
The Regional Customer / Business Development Manager is responsible for driving DHL&rsquo;s commercial growth from Chinese and Southeast Asian businesses operating across the Middle East, North Africa, and Pakistan. The role provides strategic support to country sales teams to help them identify, win, and grow business across key industry sectors such as Construction, Energy, Engineering &amp; Manufacturing, Textiles &amp; Garments, Automotive, Technology, Life Sciences &amp; Healthcare, and E‑commerce.
A core focus is to accelerate heavy‑weight Time Definite International (TDI) shipments, strengthen inbound and outbound e‑commerce volumes, and maintain healthy yields and profitability. The position builds a robust regional opportunity pipeline and converts high‑value prospects into new customers, while elevating DHL&rsquo;s visibility and influence within Chinese business communities across the region. This role also requires collaboration with other DHL Business Units when appropriate to offer customer the best overall supply chain solution.<div></div> 
RESPONSIBILITES<div><ul><li>
Act as DHL&rsquo;s regional ambassador to Chinese and SE Asian companies; build strong relationships with economic zones, trade bodies, and business associations.</li><li>
Support and guide country sales teams in developing strategies and value propositions tailored to Chinese enterprises in multiple sectors.</li><li>
Provide industry expertise, market intelligence, and solution recommendations to strengthen sales effectiveness in all markets.</li><li>
Develop and maintain a high‑quality regional pipeline targeting high‑potential Chinese businesses; ensure strong conversion and revenue performance.</li><li>
Drive acquisition of competitor‑held accounts through structured prospecting and consultative selling.</li><li>
Deliver year‑on‑year growth in heavy‑weight TDI and e‑commerce volumes while managing profitability and pricing discipline.</li><li>
Work with country teams to ensure customer agreements, pricing guidelines, and yield expectations are consistently met.</li><li>
Build professional, trust‑based relationships with key decision makers at regional and country level.</li><li>
Attend and actively participate in China‑focused business events to strengthen the DHL brand.</li><li>
Ensure that all opportunities are pursued with a coordinated engagement approach that includes local, regional, and global stakeholders.</li><li>
Maintain accurate and timely pipeline entries, sales call updates, and performance reporting.</li><li>
Support countries in quickly securing business from prospects and converting self‑generated or referred leads.</li><li>
Monitor volume commitments, review performance, and initiate re‑negotiations where necessary.</li></ul></div><div></div> 
REQUIREMENTS<ul><li>
Minimum 5 years of proven success in B2B sales or enterprise business development; logistics or express industry experience strongly preferred.</li><li>
Strong understanding of China‑related trade flows and Chinese business culture; fluency in English and Chinese required.</li><li>
Chinese National is a must</li><li>
Proven experience in complex selling environments and in engaging with senior‑level stakeholders.</li><li>
Strong commercial acumen, negotiation skills, and the ability to create customer‑centric solutions.</li><li>
Excellent communication skills, interpersonal skills, and ability to influence across multiple markets, cultures industry sectors selling to B2B as well B2C customers.</li><li>
Ability to operate under pressure in fast‑paced, time‑sensitive environments.</li><li>
University degree in Business or a related field.</li><li>
Strong achievement drive, initiative, networking capability, and commitment to customer service excellence</li></ul></div>

Regional Customer Manager - Chinese Business Development

Cisco

<div>
 Meet the team
 
 
 Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
 </li>
 <li>
 Build and maintain project plans, including project P&amp;L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
 </li>
 <li>
 Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
 </li>
 <li>
 Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
 </li>
 <li>
 Identify and promote opportunities for Splunk products and services to meet additional customer requirements
 </li>
 <li>
 Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
 </li>
 <li>
 Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
 </li>
 <li>
 Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
 </li>
 <li>
 Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
 </li>
 <li>
 Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
 </li>
 <li>
 Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
 </li>
 <li>
 Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
 
 
 </li>
 </ul>
 
 Desired Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in technology, marketing, management or equivalent field
 </li>
 <li>
 5-10 years of proven experience in service and / or software sales or program management
 </li>
 <li>
 Strong understanding of lifecycle service, professional services and enterprise software agreements
 </li>
 <li>
 Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
 </li>
 <li>
 Demonstrated leadership skills with experience managing teams and driving critical initiatives
 </li>
 <li>
 Proficient in forecasting, market analysis, and customer satisfaction metrics
 </li>
 <li>
 Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
 </li>
 <li>
 Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
 </li>
 <li>
 Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
 
 
 </li>
 </ul>
 
 
 Hours of work:
 
 
 48 hours per week
 
 
 
 
 Benefits:
 
 
 Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 
 
 
 
 Application start and end date:
 
 
 Starting 14th of January for approx. 4-6 weeks
 
 
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Customer Program Manager

MOOEi

Customer Experience ManagerOVO Fashion Trading LLC Dubai, United Arab EmiratesAbout UsOVO LUXURY SIGNATURE is a premium fashion brand based in Dubai specializing in luxury clothing and bespoke fashion services. We are looking for a Customer Experience Manager to lead all customer communications, drive sales conversions, and deliver exceptional service across all channels.Job DescriptionWe are seeking a highly skilled and tech-savvy Customer Experience Manager to take full ownership of customer interactions across WhatsApp, phone calls, and social media. You will be responsible for answering calls, managing inquiries, converting leads into sales, resolving issues, and automating workflows using AI tools to enhance efficiency and customer satisfaction.ResponsibilitiesCustomer Communication:<ul><li>Answer all incoming phone calls professionally</li><li>Respond to customer inquiries via WhatsApp and social media</li><li>Handle product inquiries, pricing, availability, and order status</li><li>Provide personalized product recommendations and styling advice</li><li>Build and maintain strong customer relationships</li></ul>Sales and Leads:<ul><li>Generate, qualify, and convert sales leads</li><li>Follow up on potential customers and close sales</li><li>Track lead sources and conversion rates</li></ul>Issue Resolution:<ul><li>Resolve customer complaints and issues professionally</li><li>Escalate complex issues to management</li><li>Track and follow up on all pending customer requests</li></ul>Coordination:<ul><li>Coordinate with Sales, Production, and Logistics teams for updates</li><li>Communicate delivery timelines and order status to customers</li><li>Maintain and update CRM system daily</li></ul>Social Media Management:<ul><li>Manage comments and direct messages on Instagram, Facebook, and TikTok</li><li>Respond to customer reviews and feedback</li></ul>Workflow Automation:<ul><li>Automate repetitive tasks using AI tools</li><li>Set up and manage AI chatbots for WhatsApp and social media</li><li>Create automated responses for common inquiries</li><li>Build automated follow-up sequences for leads</li><li>Streamline customer service workflows for efficiency</li><li>Implement systems to reduce response time</li><li>Continuously improve automation processes</li></ul>Reporting:<ul><li>Submit daily report including inquiries, leads, issues, and pending items</li></ul>Daily Reporting<ul><li>Total calls answered</li><li>Total inquiries received (WhatsApp, phone, social media)</li><li>Leads generated and conversion status</li><li>Issues resolved and pending</li><li>Customer complaints and escalations</li><li>Response time performance</li><li>Automation performance metrics</li></ul>Requirements<ul><li>Minimum 3 years experience in customer service or customer experience (Required)</li><li>Fluent in Arabic and English (Required)</li><li>Additional languages are a strong advantage (French, Hindi, Urdu, Russian, etc.)</li><li>Experience in fashion, retail, or luxury industry (Required)</li><li>Strong knowledge of AI tools (ChatGPT, AI chatbots, automation tools) (Required)</li><li>Experience in workflow automation and process improvement (Required)</li><li>Excellent verbal and written communication skills</li><li>Professional phone manner and confident in handling calls</li><li>Strong knowledge of social media platforms (Instagram, Facebook, TikTok)</li><li>Experience with WhatsApp Business and CRM systems</li><li>Strong negotiation and sales skills</li><li>Problem-solving skills and ability to handle difficult customers</li><li>Ability to multitask and work in a fast-paced environment</li><li>Tech-savvy and quick learner</li><li>Knowledge of fashion, trends, and styling</li><li>Leadership qualities and self-motivated</li></ul>Only candidates with proven experience and strong communication skills will be considered.How to ApplyEmail: careers@ovo.ae WhatsApp: 058 888 8864Job Type: Full-time

Customer Experience Manager

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