customer manager

Almarai - المراعي

<div>
 
 
 Territory Customer Manager
 
 |
 
 Kuwait, Kuwait
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 The Role:
 
 
 
 To directly manage the assigned territory Performance against Customer potential and Company Set Targets. To manage the performance of his team members by checking their daily achievements, set daily objectives and manage customer call plans.
 
 
 
 
 
 Candidate must meet the following criteria to be shortlisted
 
 :
 
 
 
 
 
 <ul>
 <li>
 Graduate / bachelor&rsquo;s degree in business or marketing.
 </li>
 <li>
 4-5 in Foodservice industry, Experience in managing teams and Multi categories.
 </li>
 <li>
 Driving License, Computer literate, Written / Spoken English.
 </li>
 <li>
 Competencies such as Proficient in team management, Leadership skills, Excellent communication and interpersonal skills, Assertive, Time management skills, Analytical skills, Negotiation and coaching skills.
 </li>
 </ul>
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package
 
</div>

Territory Customer Manager

DHL Express

<div>
 
 Job Title: Customer Enquiry Manager
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Reports to:
 
 Senior Manager Customer Service
 
 
 
 Role Purpose
 
 
 
 The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
 </li>
 <li>
 Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
 </li>
 <li>
 Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
 </li>
 <li>
 Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
 </li>
 <li>
 Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
 </li>
 <li>
 Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
 </li>
 <li>
 Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Typically, a bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Customer-centric mindset with a passion for delivering outstanding service.
 </li>
 <li>
 Ability to analyze data and drive continuous improvement.
 </li>
 <li>
 Experience in customer service or enquiry management roles (preferably in logistics or related industries).
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 
 <ul>
 <li>
 Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
 </li>
 <li>
 Opportunity to shape the customer experience strategy and make a real impact.
 </li>
 <li>
 Work in a dynamic, collaborative environment that values growth and development.
 </li>
 <li>
 Competitive salary, benefits, and career progression opportunities.
 </li>
 </ul>
</div>

Customer Enquiry Manager

<div>Job Title: Customer Enquiry Manager
Location: Kuwait 
Reports to: Senior Manager Customer Service
Role Purpose
The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
Key Responsibilities<ul><li>
Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.</li><li>
Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.</li><li>
Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.</li><li>
Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.</li><li>
Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.</li><li>
Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.</li><li>
Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.</li></ul>
What We&rsquo;re Looking For<ul><li>
Typically, a bachelor&rsquo;s degree in business administration or equivalent.</li><li>
An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.</li><li>
Strong leadership and people management skills.</li><li>
Excellent communication and problem-solving abilities.</li><li>
Customer-centric mindset with a passion for delivering outstanding service.</li><li>
Ability to analyze data and drive continuous improvement.</li><li>
Experience in customer service or enquiry management roles (preferably in logistics or related industries).</li></ul>
Why Join Us?<ul><li>
Be part of a global leader in logistics with a strong reputation for innovation and customer focus.</li><li>
Opportunity to shape the customer experience strategy and make a real impact.</li><li>
Work in a dynamic, collaborative environment that values growth and development.</li><li>
Competitive salary, benefits, and career progression opportunities.</li></ul></div>

Nokia

<div>
 
 Job Description
 
 
 
 As a Supply Manager, you will be accountable for supply chain design, implementation and end to end supply chain operations, covering one or multiple customer teams (CT). Responsible to identify, plan and manage supply chain activities to meet CT business targets. Deliver competitive supply chain performance to enable CT growth and optimize profitability &amp; cash position. You will also act as SPOC for Supply Chain related complaints and escalation point from CT and/or customer and manage further escalations &amp; requirements. You will also manage supply chain operations &amp; execution to ensure proper supervision &amp; guidance to meet business targets (includes monitor &amp; control).
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Ensure supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency
 </li>
 <li>
 Support pre-sales with supply chain design, resource planning and logistics costing in line with customer requirements
 </li>
 <li>
 Drive demand planning in accordance with the business plans and provide and update delivery plans, conduct risk assessment and mitigate supply risks and associated challenges
 </li>
 <li>
 Coordinate and orchestrate E2E order management from order creation to invoicing including ordering of local services &amp; material and execution of last mile distribution within target cycle times
 </li>
 <li>
 Execute supply planning in relation to CT business management &ndash; order intake and revenue execution, inventory planning and reporting
 </li>
 <li>
 Manage cost, cash and performance KPIs from plan, offer, execute to measure &amp; improvement
 </li>
 <li>
 Responsible for Hardware Services delivery operations
 </li>
 <li>
 Ensure SOX adherence and Trade Compliance conformity
 </li>
 <li>
 Collaborate with stakeholders and contribute to improving customer value
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 You have:
 
 
 <ul>
 <li>
 4 to 6 years of relevant supply chain experience
 </li>
 <li>
 Bachelor&rsquo;s / Master&rsquo;s degree in supply chain or equivalent
 </li>
 <li>
 Excellent presentation, networking and communication skills
 </li>
 <li>
 Business Performance Reporting and Analysis
 </li>
 <li>
 Strong attention to details and problem-solving skills
 </li>
 <li>
 SAP / Blue Planet knowledge
 </li>
 <li>
 Proficiency in Microsoft Excel and PowerPoint
 
 
 </li>
 </ul>
 It would be good if you also have:
 
 
 <ul>
 <li>
 The need to drive for results and customer centric attitude
 </li>
 <li>
 Digitization, Automation, AI and machine learning for operational excellence
 </li>
 </ul>
</div>

Customer Supply Manager

<div>As a Supply Manager, you will be accountable for supply chain design, implementation and end to end supply chain operations, covering one or multiple customer teams (CT). Responsible to identify, plan and manage supply chain activities to meet CT business targets. Deliver competitive supply chain performance to enable CT growth and optimize profitability &amp; cash position. You will also act as SPOC for Supply Chain related complaints and escalation point from CT and/or customer and manage further escalations &amp; requirements. You will also manage supply chain operations &amp; execution to ensure proper supervision &amp; guidance to meet business targets (includes monitor &amp; control).</div>
 <div><ul><li>Ensure supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency
</li><li>Support pre-sales with supply chain design, resource planning and logistics costing in line with customer requirements
</li><li>Drive demand planning in accordance with the business plans and provide and update delivery plans, conduct risk assessment and mitigate supply risks and associated challenges
</li><li>Coordinate and orchestrate E2E order management from order creation to invoicing including ordering of local services &amp; material and execution of last mile distribution within target cycle times
</li><li>Execute supply planning in relation to CT business management &ndash; order intake and revenue execution, inventory planning and reporting
</li><li>Manage cost, cash and performance KPIs from plan, offer, execute to measure &amp; improvement
</li><li>Responsible for Hardware Services delivery operations
</li><li>Ensure SOX adherence and Trade Compliance conformity
</li><li>Collaborate with stakeholders and contribute to improving customer value</li></ul></div>
 <div>You have:
<ul><li>4 to 6 years of relevant supply chain experience
</li><li>Bachelor&rsquo;s / Master&rsquo;s degree in supply chain or equivalent
</li><li>Excellent presentation, networking and communication skills
</li><li>Business Performance Reporting and Analysis
</li><li>Strong attention to details and problem-solving skills
</li><li>SAP / Blue Planet knowledge
</li><li>Proficiency in Microsoft Excel and PowerPoint
</li></ul>It would be good if you also have:
<ul><li>The need to drive for results and customer centric attitude
</li><li>Digitization, Automation, AI and machine learning for operational excellence</li></ul></div>

Passgage

<div>
 
 Passgage, b&uuml;y&uuml;yen ekibine bir
 
 Customer Onboarding Manager
 
 ar&inodot;yor. 🚀
 
 
 
 
 
 Passgage kimdir?
 
 
 Passgage, T&uuml;rkiye&rsquo;nin &ouml;nde gelen kurumlar&inodot;nda kullan&inodot;lan bir
 
 Employee SuperApp
 
 .
 
 
 Zaman Y&ouml;netimi (PDKS &amp; Ge&ccedil;i&scedil; Kontrol), &Ccedil;al&inodot;&scedil;an Ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;, &Scedil;irket &Idot;&ccedil;i &Idot;leti&scedil;im, Zimmet, Masraf, Avans, Onboarding ve daha bir&ccedil;ok &Idot;K/EX mod&uuml;l&uuml;n&uuml; tek bir deneyimde birle&scedil;tiriyoruz.
 
 
 Bug&uuml;n 160+ kurumsal &scedil;irket ve 150.000+ &ccedil;al&inodot;&scedil;an, her g&uuml;n i&scedil;ini Passgage &uuml;zerinden y&uuml;r&uuml;t&uuml;yor.
 
 
 
 
 
 &Scedil;imdi bu b&uuml;y&uuml;meyi bir &uuml;st seviyeye ta&scedil;&inodot;mak i&ccedil;in, yeni kazand&inodot;&gbreve;&inodot;m&inodot;z m&uuml;&scedil;terileri kusursuz bir &scedil;ekilde canl&inodot;ya alan bir
 
 Customer Onboarding Manager
 
 ar&inodot;yoruz.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Rol&uuml;n amac&inodot;
 
 
 
 
 
 Sales ekibimiz yeni bir m&uuml;&scedil;teri kazand&inodot;ktan sonra, top sana ge&ccedil;iyor.
 
 
 Sen; m&uuml;&scedil;teriyi teknik ve operasyonel a&ccedil;&inodot;dan dinleyip, ihtiya&ccedil;lar&inodot;n&inodot; netle&scedil;tirip, entegrasyon ve konfig&uuml;rasyon s&uuml;recini koordine ederek Passgage&rsquo;i ba&scedil;ar&inodot;yla canl&inodot;ya al&inodot;yorsun.
 
 
 
 
 
 K&inodot;saca:
 
 
 &ldquo;Sat&inodot;&scedil;&inodot; kazan&inodot;lan her m&uuml;&scedil;terinin, sorunsuz ve tahmin edilebilir &scedil;ekilde Passgage&rsquo;e ge&ccedil;mesini sa&gbreve;layan ki&scedil;i&rdquo; olacaks&inodot;n.
 
 
 
 
 
 ⸻
 
 
 
 
 
 Ne yapacaks&inodot;n? (Sorumluluklar)
 
 
 
 
 
 
 &bull; Sales&rsquo;ten devralma (handover)
 
 
 
 &nbsp;- Sales Executive ekibinin kapatt&inodot;&gbreve;&inodot; f&inodot;rsatlar&inodot; yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; bir &scedil;ekilde devralmak
 
 
 &nbsp;- Kapsam (mod&uuml;ller), kullan&inodot;c&inodot; say&inodot;lar&inodot;, entegrasyon ihtiya&ccedil;lar&inodot;, verilen s&ouml;zler ve go-live hedeflerini netle&scedil;tirmek
 
 
 
 
 
 &bull; Ke&scedil;if &amp; &ccedil;&ouml;z&uuml;m tasar&inodot;m&inodot; (Solution Design)
 
 
 
 &nbsp;- M&uuml;&scedil;terinin &Idot;K, Operasyon, BT ekipleriyle toplant&inodot;lar yaparak s&uuml;re&ccedil;leri anlamak
 
 
 &nbsp;- PDKS, vardiya, izin, zimmet, masraf, intranet vb. s&uuml;re&ccedil;leri haritaland&inodot;rmak
 
 
 &nbsp;- &Idot;htiya&ccedil;lara g&ouml;re Passgage mod&uuml;llerini ve entegrasyonlar&inodot; tasarlamak
 
 
 &nbsp;- &Ccedil;&inodot;kt&inodot; olarak net bir &ldquo;Devreye Alma / Implementation Dok&uuml;man&inodot;&rdquo; &uuml;retmek
 
 
 
 
 
 &bull; Proje &amp; planlama
 
 
 
 &nbsp;- Her m&uuml;&scedil;teri i&ccedil;in ger&ccedil;ek&ccedil;i bir proje plan&inodot; ve timeline olu&scedil;turmak
 
 
 &nbsp;- &Idot;&ccedil; ekipleri (backend, mobil, entegrasyon, QA, support) ayn&inodot; sayfada tutmak
 
 
 &nbsp;- M&uuml;&scedil;teri taraf&inodot;nda tek muhataplarla (proje sorumlusu, sponsor) d&uuml;zenli ilerleme toplant&inodot;lar&inodot; yapmak
 
 
 
 
 
 &bull; Entegrasyon &amp; konfig&uuml;rasyon koordinasyonu
 
 
 
 &nbsp;- SAP, Nebim, HRWeb, Micro, Uyumsoft vb. sistemlerle entegrasyon s&uuml;recini teknik ekiple birlikte koordine etmek
 
 
 &nbsp;- Veri migrasyonu, kullan&inodot;c&inodot; import&rsquo;lar&inodot;, rol &amp; yetki kurgular&inodot;n&inodot;n net ve tutarl&inodot; olmas&inodot;n&inodot; sa&gbreve;lamak
 
 
 
 
 
 
 &bull; Test, e&gbreve;itim ve go-live
 
 
 
 &nbsp;- Test senaryolar&inodot;n&inodot;n olu&scedil;turulmas&inodot;na katk&inodot; sunmak, UAT s&uuml;recini y&ouml;netmek
 
 
 &nbsp;- Admin / kullan&inodot;c&inodot; e&gbreve;itimlerini organize etmek (online veya onsite)
 
 
 &nbsp;- Canl&inodot;ya ge&ccedil;i&scedil; g&uuml;n&uuml; ve hemen sonras&inodot;nda &ldquo;hypercare&rdquo; d&ouml;nemini y&ouml;netmek
 
 
 
 
 
 
 &bull; CSM&rsquo;e sa&gbreve;l&inodot;kl&inodot; devir
 
 
 
 &nbsp;- Canl&inodot;ya al&inodot;nan m&uuml;&scedil;terinin durumunu, a&ccedil;&inodot;k maddelerini ve potansiyel geli&scedil;im alanlar&inodot;n&inodot; Customer Success ekibine temiz bir &scedil;ekilde devretmek
 
 
 &nbsp;- S&uuml;re&ccedil;leri dok&uuml;mante etmek, tekrarlanabilir best practice&rsquo;ler olu&scedil;turmak
 
 
 
 
 
 ⸻
 
 
 
 
 
 Kimleri ar&inodot;yoruz? (Nitelikler)
 
 
 
 
 
 &bull; 3+ y&inodot;l deneyim:
 
 
 &nbsp;- B2B SaaS, HRTech, ERP, CRM, HCM, PDKS veya benzer bir alanda
 
 
 &nbsp;- Tercihen Implementation / Onboarding / Project Management / Consultant rol&uuml;nde &ccedil;al&inodot;&scedil;m&inodot;&scedil;
 
 <ul>
 <li>
 M&uuml;&scedil;terilerle birebir ileti&scedil;imde g&uuml;&ccedil;l&uuml;, g&uuml;ven veren ve sakin bir duru&scedil;a sahip
 </li>
 <li>
 Teknik konulara ilgili; entegrasyon, API, SSO, veri yap&inodot;lar&inodot; gibi kavramlar&inodot; anlayacak ve teknik ekip ile m&uuml;&scedil;teri aras&inodot;nda sa&gbreve;l&inodot;kl&inodot; ileti&scedil;im kurabilecek d&uuml;zeyde teknik bilgi sahibi
 </li>
 <li>
 Proje y&ouml;netimi konusunda deneyimli; ayn&inodot; anda birden fazla m&uuml;&scedil;teri projesini organize edebilen, planlama ve takip s&uuml;re&ccedil;lerini sistematik &scedil;ekilde y&uuml;r&uuml;tebilen, riskleri &ouml;nceden tespit edip y&ouml;netebilen
 </li>
 <li>
 Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; T&uuml;rk&ccedil;e ileti&scedil;imi &ccedil;ok g&uuml;&ccedil;l&uuml;
 </li>
 <li>
 Dok&uuml;mantasyon, e-posta ve toplant&inodot; seviyesinde &Idot;ngilizce kullanabilen
 </li>
 <li>
 HRTech s&uuml;re&ccedil;lerine a&scedil;ina olan veya bu alanda kendini geli&scedil;tirmeye istekli
 </li>
 <li>
 Startup / scale-up k&uuml;lt&uuml;r&uuml;ne uyumlu; h&inodot;zl&inodot; tempoda &ccedil;al&inodot;&scedil;maya, de&gbreve;i&scedil;en &ouml;nceliklere ve y&uuml;ksek sorumluluk almaya a&ccedil;&inodot;k
 </li>
 </ul>
 
 
 
 
 Art&inodot; +:
 
 
 &bull; HRIS / HCM implementasyonu yapm&inodot;&scedil; olmak&nbsp;&nbsp;
 
 
 &bull; SAP, Microsoft, Oracle, IFS, Nebim, Humanist, HRWeb, Logo, Mikro vb. &uuml;r&uuml;nlerle entegrasyon deneyimi&nbsp;&nbsp;
 
 
 &bull; IT / dan&inodot;&scedil;manl&inodot;k taraf&inodot;nda proje y&ouml;netimi ge&ccedil;mi&scedil;i&nbsp;&nbsp;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Passgage&rsquo;de seni neler bekliyor?
 
 
 
 
 
 &bull; T&uuml;rkiye&rsquo;de g&uuml;&ccedil;l&uuml; referanslara sahip, h&inodot;zla b&uuml;y&uuml;yen bir Employee SuperApp&rsquo;in merkezinde olma f&inodot;rsat&inodot;&nbsp;&nbsp;
 
 
 &bull; Y&uuml;z binlerce &ccedil;al&inodot;&scedil;an&inodot;n her g&uuml;n kulland&inodot;&gbreve;&inodot; bir &uuml;r&uuml;nde, g&ouml;r&uuml;nen ve &ouml;l&ccedil;&uuml;lebilen etki yaratma &scedil;ans&inodot;&nbsp;&nbsp;
 
 
 &bull; K&inodot;sa karar alma s&uuml;re&ccedil;leri, kurucularla &ccedil;ok yak&inodot;n &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;&nbsp;&nbsp;
 
 
 &bull; Hybrid &ccedil;al&inodot;&scedil;ma modeli (&Idot;stanbul)&nbsp;&nbsp;
 
 
 
 
 
 &bull; Rol ve seviyene g&ouml;re:
 
 
 &nbsp;- Geli&scedil;im b&uuml;t&ccedil;eleri (e&gbreve;itim, konferans, kurs vb.)
 
 
 &nbsp;- Performansa ba&gbreve;l&inodot; prim / bonus yap&inodot;lar&inodot;
 
 
 &nbsp;- B&uuml;y&uuml;me ile birlikte daha geni&scedil; bir Implementation / Onboarding ekibi kurma ve liderlik etme f&inodot;rsat&inodot;
 
 
 
 
 
 ⸻
 
 
 
 
 
 Nas&inodot;l ba&scedil;vurabilirsin?
 
 
 
 
 
 LinkedIn &uuml;zerinden ba&scedil;vurunu b&inodot;rakman yeterli.
 
 
 
 
 
 Ba&scedil;vurunda k&inodot;saca &scedil;u soruya cevap verirsen bizim i&ccedil;in art&inodot; puan:
 
 
 &ldquo;Daha &ouml;nce devreye ald&inodot;&gbreve;&inodot;n en zor m&uuml;&scedil;teri / proje neydi ve onu ba&scedil;ar&inodot;l&inodot; k&inodot;lan 3 kritik hareketin ne oldu?&rdquo;
 
</div>

Customer Onboarding Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

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