customer manager

MAERSK

<div>Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers&rsquo; centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed. Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results &ndash; although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common. Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization. Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. The job requires previous work experience in a related area, or practical knowledge obtained via advanced education. Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Implementation Manager

Unilever

<div>Job Title: Assistant Area Sales Manager
Reports to: RSM
Location: North Tamil Nadu
Why we exist?
We believe life tastes better with Ice Cream. We exist to bring the power of ice cream to more people, in more places, in new and unexpected ways. As our founder Mr Wall's already said in 1922, &lsquo;By taking pleasure seriously&rdquo;. We truly embody this and are creating the world&rsquo;s largest IC company to accelerate these extraordinary ice cream experiences for more people around the globe.
About the company: Unilever, world&rsquo;s 3rd largest CPG company with revenues of $60mn, has announced the spinoff of its Ice cream business group and form an independent company. Ice cream as a business system has very different character &amp; a distinct business system when compared to other Unilever categories as it requires a dedicated cold chain GTM, it&rsquo;s an impulse category and needs larger distributive and multichannel OOH footprint, needs agility to manage seasonality and rigour in front end execution.
This bold move leads the creation of an iconic pure play ice cream company &ldquo;MAGNUM IC Company&rdquo; which operates in 80 countries with a revenue scale of $9bn globally, headquartered in Amsterdam. Magnum IC Company houses world&rsquo;s most iconic brands like Magnum / Ben &amp; Jerry, Cornetto, Breyers ,Walls and Grom. This separation gives us boost to accelerate fast in the highly attractive $1 trillion snacking and refreshment industry, growing consistently globally.
Magnum IC Company in India: In India, Kwality Wall&rsquo;s (brand of Hindustan Unilever) is a large IC business with national presence. The HUL board has approved the demerger of Kwality Walls India business as a separate listed entity. Hence KWIL will be 100% part of the Magnum IC company with its India head office in Mumbai.
The Role:
Description of the Role<ul><li>
This role is in tandem with other functions viz. CM, CD-Ops, CD - Finance, CD-Supply Chain. The role assists the RSM in handling the account portfolio. The right candidate for this role needs to be good at customer relations and maintaining a great &amp; positive working equation with the counterparts. The role requires to be process oriented, high discipline with timelines and a very strong business understanding.</li></ul><ul><li>
Driving the right mix and activation with the customer through effectively planning the promotions and investments along with the RSM is needed for the role to drive the business in the right direction. Ensuring that operations are aligned and smooth will be your responsibility so that the business grows on the back of strong supply chain.</li><li>
Maintaining stock levels, ensuring good supply fills to customer and firefighting concerns will be key actionable amongst others.</li></ul><ul><li>
Responsible for forecasting the business and planning for stock supplies.</li></ul><ul><li>
Constant interaction with customers to understand their business plans and hence creating an estimate to ensure continuity in supplies is a pivotal activity in this role Scope of work.</li></ul><ul><li>
The AASM job by nature requires him/her to have an entrepreneurial outlook because they need to work with unstable customer and set &lsquo;Ways-of-working&rsquo; on the go. They are required to come up with innovative activation solutions and should be aware of global future retail trends.</li></ul><ul><li>
Managing the accounting and claim settlements with the customer to ensure clean accounting.</li></ul><ul><li>
Must have a bend towards being data centric and ensuring that the business is driven by data and insights.</li></ul>
Experience and skills required:<ul><li>
MBA/PGDM degree in Sales/ Marketing with min 3-4 yrs of relevant experience .</li></ul><ul><li>
Strong in inter- personality and outgoing.</li></ul><ul><li>
Should be target oriented and determined selling skills is required.</li></ul><ul><li>
Willingness to travel.</li></ul><ul><li>
Explore new opportunities /business areas for growth.</li></ul>
We are committed to developing and nurturing talent within our Ice Cream company. We are committed to providing ample options for career growth and exploration, allowing our employees to explore roles and opportunities across the new Ice Cream organization. Employees&rsquo; career development is a priority for us, and we are dedicated to supporting their growth journey within the new company.
Leadership Behaviours: Should &quot;meet or exceed expectations&quot; on the Standards of Leadership behaviours:<ul><li>
Purpose &amp; Service: Works from purpose for the good of others.</li><li>
Personal Mastery: Always brings their best self.</li><li>
Agility: Constantly curious &amp; courageous.</li><li>
Business Acumen: Generate value in Channels &amp; Customers.</li><li>
Talent Catalyst: Develops &amp; magnifies the power of people.</li><li>
Consumer Love: Creates better futures for our consumers every day.</li><li>
Passion for High Performance: Inspires the energy needed to win and grow</li></ul>
Are you up for this exciting challenge?
- End of Document-</div>

Assistant Area Sales and Customer Manager

Overseas Distribution Company NV

<div>
 
 
 Supplier &amp; Customer Order Manager &ndash; Join Our ODC Hub in Dubai!
 
 
 
 
 
 
 The Supplier &amp; Customer Order Manager is responsible for overseeing all inbound and outbound order processes, ensuring seamless coordination between suppliers, customers, and internal teams. This role manages inventory levels, ensures compliance with UAE Federal Tax Authority (FTA) regulations, and handles documentation related to Letters of Credit (LCs). Experience in managing regulated products such as tobacco and alcohol within the UAE is essential.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order fulfilment for both suppliers and customers, including order entry, tracking, and delivery coordination.
 </li>
 <li>
 Oversee inventory control processes to maintain optimal stock levels and reduce holding costs.
 </li>
 <li>
 Ensure compliance with UAE FTA regulations, including excise tax documentation and reporting for tobacco and alcohol products.
 </li>
 <li>
 Coordinate with finance and banking partners to manage Letters of Credit and ensure timely payment and documentation creation and accuracy.
 </li>
 <li>
 Liaise with ODC logistics partners to ensure timely and cost-effective inbound and outbound shipments.
 </li>
 <li>
 Maintain accurate records in ERP systems for orders, inventory, and compliance documentation.
 </li>
 <li>
 Collaborate with sales, procurement, and warehouse teams to align supply and demand planning.
 </li>
 <li>
 Monitor and report on key performance indicators (KPIs) such as order accuracy, delivery timelines, and inventory turnover.
 </li>
 <li>
 Ensure all operations related to tobacco and alcohol comply with local laws, customs regulations, and licensing requirements.
 </li>
 </ul>
 
 
 
 
 
 What makes you the ideal candidate?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or related field.
 </li>
 <li>
 5+ years of experience in order management, logistics, or supply chain roles, preferably in the UAE.
 </li>
 <li>
 2+ years International import and export experience
 </li>
 <li>
 GTR (Global Travel Retail) experience is a plus
 </li>
 <li>
 Proven experience working with UAE FTA systems and excise tax compliance.
 </li>
 <li>
 Strong understanding of Letters of Credit and international trade documentation.
 </li>
 <li>
 Experience handling regulated products such as tobacco and alcohol in the GCC region.
 </li>
 <li>
 Proficiency in Microsoft Dynamics Navision and Microsoft Business Central systems and Microsoft Office Suite.
 </li>
 <li>
 Excellent organizational, communication, and problem-solving skills.
 </li>
 <li>
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 A full-time position (Monday to Friday) with a permanent contract from day one.
 </li>
 <li>
 A workplace at Jafza One Tower B (Office 2410), Jebel Ali Free Zone, Dubai.
 </li>
 <li>
 The opportunity to work in a financially stable and global business environment.
 </li>
 <li>
 Regular interaction with international contacts and exciting, diverse projects.
 </li>
 <li>
 A competitive compensation package including housing and transportation allowances, medical insurance, 30 days of annual leave, and benefits aligned with your skills and experience.
 </li>
 <li>
 A great team culture and an ambitious, fast-growing company that values talent and excellence.
 </li>
 </ul>
 
 
 
 
 
 About Overseas:
 
 
 
 Overseas is a highly ambitious organization striving to be the leader in our industry. To achieve this, we seek top talents who are ready to grow with us. Are you ready to take on this exciting challenge and showcase your talents? Take the next step in your career&mdash;join us in Dubai and be part of something extraordinary!
 
</div>

Supplier & Customer Order Manager

MY CITY ODISHA

My City Odisha is a company based in Bhubaneswar, Odisha, India. We are dedicated to providing top-quality services to our clients and customers. Our location in the vibrant city of Bhubaneswar offers a unique opportunity for professional growth and development.Role DescriptionThis is a full-time, on-site role for a Customer Service Manager located in Bhubaneswar. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring customer satisfaction, managing customer support operations, and analyzing customer feedback to improve service quality. The day-to-day tasks include addressing customer inquiries, resolving complaints, implementing customer service policies, and maintaining high standards of customer care.Qualifications<ul><li>Customer Service Management, Customer Support, and Customer Satisfaction skills</li><li>Analytical Skills for processing customer feedback and improving service</li><li>Excellent Communication skills for effective customer interactions</li><li>Strong leadership qualities and ability to manage a team</li><li>Experience in a customer service role is preferred</li><li>Bachelor's degree in Business Administration, Management, or a related field is beneficial</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li></ul>Work Location: In personSpeak with the employer +91 8926197715

Customer Service Manager

CJ Logistics America

<div>'At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.' 
 
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs
 Lift Your Career to New Heights with CJ Logistics!
CJ Logistics America is seeking a Customer Service Manager at its West Jefferson, OH location. The Customer Service Manager is responsible for interfacing with the customer to align customer needs and expectations with operational performance across a network of CJ Logistics Centers. The Customer Service Manager will manage customer operations representatives and will spend most of the time working with the Logistics Center operations teams to deliver on customer requirements. 
 
Position Overview<div>
The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists.</div><div></div>
Position Responsibilities<ul><li>
Provide data and reporting to the customer, including regular KPI reporting and commentary</li><li>
Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)</li><li>
Follow up on late orders, product availability, carrier rescheduling</li><li>
Address customer requirements shortcomings &ndash; quality concerns, volume spikes, etc.</li><li>
Handle all customer requests for exception management with Operations</li><li>
Review forecast data provided by the customer with Operations Optimization</li><li>
Develop the production schedule</li><li>
Evaluate demand against open orders</li><li>
Collaborate with the customer on builds</li><li>
Review labor planning with Workforce Management; analyze underperforming or inefficient builds</li><li>
Develop the production schedule</li><li>
Evaluate demand against open orders</li><li>
Collaborate with the customer on builds</li><li>
Review labor planning with Workforce Management; analyze underperforming or inefficient builds</li></ul><div>
Job Qualifications</div><ul><li>
Bachelor&rsquo;s degree</li><li>
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)</li><li>
Proven ability to analyze data and provide recommendations based on analysis</li><li>
Strong interpersonal and communication skills 2 years of supervisory experience</li><li>
Ability to travel as needed across additional CJ Logistics facilities</li></ul><div></div> 
Why You&rsquo;ll Love This Role:<ul><li>
You&rsquo;ll work with a team that values collaboration, innovation, and continuous improvement</li><li>
Every day presents new opportunities to grow, lead, and make an impact</li><li>
Salary Range: $71,000 to $90,000 per year</li><li>
Schedule: Monday - Friday 8am - 5pm business hours - Ability to manage business needs across 3 shifts</li><li>
We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.</li></ul>
 CJ Logistics About Statement:<div><div>
 At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.</div>
 CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
 CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.<div>
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs</div></div>
 'At this time, CJ Logistics Americas is unable to offer visa sponsorship or support for work authorization.'</div>

Thales

<div>Location: India repair center, India
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world&rsquo;s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India&rsquo;s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.<div>
JOB DESCRIPTION &amp; HIRING PROFILE
Job Title :
Customer Success Manager (AGS )
Job Holder :
LR : 8
Line manager : NA
Name :
LR :
Unit : In-Flight Entertainment &amp; Connectivity
Job Family : Support &amp; Service
Location : India
Functional manager :
Job Title : Area Director, Customer Support &amp; Service
Position Summary :
The Customer Support Manager (CSM) is responsible for his assigned Thales Avionics, In-Flight Entertainment &amp; Connectivity (InFlyt Experience) programs activities in Asia Pacific, which includes Entry Into Service Preparation, In-Service Support, Adhoc Services, Legacy Program Support &amp; Program Reviews.
The CSM is capable of managing the execution of large scale programs, with high complexity, from sales transition, product deliveries, modification, handover through the full product &amp; service maturity, ABTH and RBTH contract.
He / She will be responsible for the BTH contract execution, planning, co-ordination, execution, cost / invoicing and schedule performance and risk management for assigned programs.
Subsequently, the efficient coordination of means and resources necessary to maintain or gain the customer satisfaction in the region must be ensured.
This position has an extremely strong cross regional dimension and requires a high degree of interaction with central entity (Irvine) and the regions to drive better alignment.
Context (stakes &amp; specific issues) :<ul><li>
The CSM is in charge of the technical support for airline/operator customers through the key responsibilities:</li></ul><ul><li>
Communicate pro-actively with Customers as primary technical interface (Maintenance, Engineering, Operations).</li><li>
Conduct technical/programs reviews with Customers Technical, Maintenance and Repair organizations as required</li><li>
Identify and report on Customers technical issues. Develop and implement resolution plans (analyse problems, collect all relevant information, provide answers to customer queries as autonomously as possible)</li><li>
Assess Customers product removals/reliability data to detect potential problems as early as possible, then propose, implement and follow-up reliability improvement plans (visits &amp; reports, AM &amp; technical reviews, reliability checks)</li><li>
Have a good understanding of customer repair trends and flow. Based on information to forecast repair market share and flow</li><li>
Manages and ensures a successful outcome for customers from the internal process (Chronic Unit Process, LRU investigations, Aviation Incident Process, Hot line, Technical publication and COL access, etc)</li><li>
Supports and prepares for Entry into Service for new aircraft type, equipment or In Flight Entertainment Systems</li><li>
Detect and deliver new AGS Engineering services</li><li>
For customers with IFE support,</li><li>
Submit regular Airline Regular Reports (Weekly/Monthly) contract KPI</li></ul>
Main Tasks &amp; Responsibilities :<ul><li>
The CSM should have a deep understanding of his/her customer context and contracts. The CSM is responsible for managing and delivering a profitable contract with the customer. This is achieved through the following key responsibilities:</li><li>
Supports RSM in contract negotiations on performance and operational obligations</li><li>
Post-award contract implementation and coordinate with internal stakeholders on contractual commitments</li><li>
Prepares contract summary for internal stakeholders and customers</li><li>
Lead customer kickoff meeting with customers, with the support of the RSM</li><li>
Coordinate and facilitates actions (i.e. logistics and operations) in order for contract to go live</li><li>
Manage contractual milestones and ensure a good level of contractual performance (OTD, Margins and SPT performance, etc)</li><li>
Manage cash and financial terms of payment, (invoicing plans, reconciliation plans, provisioning, Volume Discounts, cash and payments, Credit Lines, Merchandise Discounts, Cash incentives, etc..) and generate accurate and timely reporting and forecasting</li><li>
Identifies and highlights all contractual risks and opportunities that could impact Margin and associated mitigation plans =&gt; day-to-day contract management incl. claim management (not only with margin impact)</li><li>
Pilot and drives program metrics (logistics, performance, margins, etc) or dashboard to help manage contracts</li><li>
Organizes customer program reviews (service performance and action plans)</li><li>
Validate customers flying hours (FH) &amp; prepare details for invoicing to Back Office</li><li>
Update customer flying hours (FH) and provides forecasts for By-The-Hour (BTH) contracts</li><li>
Update customer fleet data (additional a/c, removal of a/c, a/c out of warranty) in Customer Profile</li><li>
Validate customer TAT reports</li><li>
Validate customer delinquent claims</li></ul>
IFEC specific :<ul><li>
EIS, HOV support and coordination. ( post and Pre EIS) -IFE</li><li>
Contribute to Customer satisfaction dashboard / CI on specific platform or SF</li><li>
 Identify &amp; Capture spares requirements from airline (wrt RSPL /contract, operational needs)</li><li>
 Monitor MTBUR, MTBF, Seats Availabilities</li><li>
Coordinate Technical performance Reviews with Customers (TRM, MRB, etc)</li></ul><ul><li>
Coordination of In-Service requests / issues to resolution with back office (Ownership of issue resolution)</li><li>
Identify Customer requests or issues (reliability, poor performance, connectivity performance etc)</li><li>
Define implementation/deployment plan of available Generic HW Fix to all impacted customers</li><li>
Demonstrate leadership in dealings with OEM to drive issue resolutions.</li><li>
Obsolescence management plan and implementation in coordination with SPM / PSE</li><li>
Access and update to ERP, SF GIRA as required by AGS Organization</li><li>
Recommends to OEM the new idea/concepts for future products</li><li>
Enhance partnership with IFE BL , OEM, AEC or AGS partner Sales team to understand new product offerings and provide sales lead.</li><li>
Enhance relationship with aircraft manufacturer, onsite representative.</li><li>
Ensures timely and accurate release of weekly status report.</li><li>
Organize and lead formal customer in-service review meeting. Documents minutes of meeting for follow up action.</li><li>
Maintain a balanced proposition in the management of customer expectations and OEMs positions</li><li>
Seek for continuous improvement in customer relationships through regular interaction</li><li>
Manage and ensure that action items from the respective customer satisfaction platforms (i.e. NPS, Airframer Surveys, etc) are captured and followed up in a timely manner</li><li>
Promote Thales image &ndash; product, processes and services through Customers visits and associated presentations</li><li>
Identifies opportunities to increase repair market share through a detailed understanding of the customer, competitive and market environment.</li><li>
Develop Customer knowledge (fleet, configurations and/or capability list, maintenance and repair status &amp; evolution)</li><li>
Promote opportunity for new tools and processes to improve customer effectiveness and efficiency</li></ul>
Requirements :
<ul><li>Qualifications (Academic, Professional)</li></ul>
You should possess at the minimum an academic degree (equivalent ) in Science or Engineering, specializing in either electrical/electronics, avionics, aeronautics or Aircraft Maintenance engineering. You must work well in developing relationship and networking within larger organizations, regulatory agencies and customers.<ul><li>Working Experience (Industry, Specialization, Type, Min 3 of Years)</li></ul>
The ideal candidate should have at least 5-8 years&rsquo; experience in the aviation, Avionics, In-flight entertainment system (IFEC) or related industries, working directly on related products. Experience in customer interfacing is a must.
Personnel Skills:<ul><li>
Excellent communication and presentation skills</li><li>
Problem solving and relationship building</li><li>
Customer focused and emphatic</li><li>
Team player, able to work under pressure, enthusiasm is essential</li><li>
Adaptable and resilient in a fast-paced environment</li><li>
Strong organizational skills and attention to detail</li><li>
Familiarity with Customer Relationship Management (CRM) software (e.g. SalesForce)</li><li>
Comfortable with data analytics tool</li></ul>
Language:<ul><li>
Good command of spoken and written English</li></ul>
Others:<ul><li>
May require frequent travel (Domestic (IND) and International )</li><li>
Proficiency in using SA</li></ul></div> 

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Customer Sucess Manager

Sanofi

<div>Job Description:
Customer Engagement Manager
Position Overview
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
Key Responsibilities<ul><li>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients</li><li>
Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.</li><li>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations</li><li>
Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys</li><li>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches</li><li>
Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms</li><li>
Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs</li><li>
Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks</li><li>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus</li><li>
Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives</li><li>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</li><li>
Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving</li><li>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication</li><li>
Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs</li></ul>
Required Qualifications and Experience<ul><li>
Bachelor's degree in Marketing, Business, or related field; MBA preferred</li><li>
5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries</li><li>
Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships</li><li>
Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams</li><li>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches</li><li>
Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators</li><li>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process</li><li>
Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals</li><li>
Experience in analyzing customer data and translating insights into actionable strategies</li><li>
Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking</li><li>
Track record of taking thoughtful risks to develop creative solutions that address customer needs</li><li>
Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events</li></ul>
Cross-Functional Collaboration
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
null</div>

Customer Engagement Manager

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