customer manager

Mars

<div>
 
 
 Job Description:
 
 
 
 
 Job Specification:
 
 
 Education &amp; Professional Qualification
 
 
 Graduate calibre, with experience in a blue chip FMCG/consumer products and customer
 
 
 development/field sales.
 
 
 Knowledge/Experience
 
 
 <ul>
 <li>
 Experience in customer development and demonstrated ability to work through others
 
 
 </li>
 </ul>
 in a resourceful and inspiring manner to deliver business results.
 
 
 <ul>
 <li>
 Strong track record of executing strategies that clearly measure the performance
 
 
 </li>
 </ul>
 against defined KPI&rsquo;s, taking action to address gaps and strive for continuous
 
 
 improvement.
 
 
 <ul>
 <li>
 Ability to challenge the status quo with a can do attitude and manage resources to
 
 
 </li>
 </ul>
 deliver business and customer objectives and deliver a strong mutual ROI.
 
 
 <ul>
 <li>
 Driven, self-reliant and resilient and able to respond and adapt to a fast moving, swiftly
 
 
 </li>
 </ul>
 changing environment.
 
 
 <ul>
 <li>
 Proven ability to build strong and influential relationships with key stakeholders across
 
 
 </li>
 </ul>
 a diverse customer base
 
 
 
 Job Description
 
 
 
 This role will be responsible for delivering the channel/ customer KPI and ambitions and driving excellent execution and the physical availability of our brands in line with the overall field sales strategy. This role will be responsible for the day-to-day delivery of results by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture. The Modern Trade Account Manager will be responsible for the following areas, and will work across all MARS categories (Chocolate, Pet Food, Ice Cream) :
 
 
 <ul>
 <li>
 Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI&rsquo;s and work plans, specifically to ensure the delivery of world class execution of the following :
 </li>
 <li>
 Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team.
 </li>
 <li>
 Manage the customer&rsquo;s profitability in the Segment in line with the Sales policies &amp; plans.
 </li>
 <li>
 Build customer networks and relations for the benefit of MARS business.
 </li>
 <li>
 Negotiating &amp; executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans.
 </li>
 <li>
 Achieving assigned targets associated to these plans.
 </li>
 <li>
 Delivering freshness targets &amp; zero returns. The territory of the Modern Trade Account Manager will include stores that are strategic to MARS business. Therefore, the modern trade account manager will be personally accountable for delivering the following strategic tasks:
 </li>
 <li>
 Negotiating promotional space and budgets
 </li>
 <li>
 Planning the implementation of big events &amp; activities and ensuring perfect execution, and owning the planning &amp; execution of any store specific activity for their stores
 </li>
 <li>
 Long term activity planning for the full quarter ahead P a g e | 3
 </li>
 <li>
 Tracking &amp; reporting their business performance and delivering quality quarterly business reviews internally &amp; externally with their store contacts &ndash; covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers &amp; opportunities for incremental growth going forward
 </li>
 <li>
 Identifying further opportunities in store on top of the head office &amp; store aligned business plans, and working with their field sales manager to deliver these to drive incremental results
 </li>
 <li>
 Creating a feedback/reporting loop between their stores and head office to ensure there is a regular flow of information and competitor insights back to head to office.
 </li>
 <li>
 Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks:
 </li>
 <li>
 Taking manual orders, checking stock levels, managing OOS&rsquo;s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers.
 </li>
 <li>
 Delivery and execution of co-packs, managing the follow up and execution of LPO&rsquo;s with the customer services team.
 </li>
 <li>
 Negotiating proper number of secondary displays for Mars products- Regular monitoring of shelve space and prices- Monitoring price indexes vs. competition; and correct in line with Mars strategy.
 </li>
 <li>
 Monitor competitors&rsquo; performance. Report immediately on any aspect of market, trade and product that could affect our business or could provide us with a business opportunity, and propose measures lead. This role requires good leadership and commercial capability including the ability to build, inspire, engage and motivate teams while consistently delivering results.
 
 
 </li>
 </ul>
 Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we&rsquo;re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
</div>

Modern Trade Customer Manager

<div>Job Description
This role will be based in Riyadh
The Brand &amp; Customer Manager role represents a unique opportunity to make a meaningful impact for patients in Saudi Arabia. The role is responsible for leading and coordinating efforts across the Cardiometabolic portfolio, with main focus on the launch of our new PCSK9 inhibitor.
In this role, you will play a critical part within the Pharmaceutical Business Unit in Saudi Arabia, ensuring launch excellence and long-term brand success. You will maximize the value of the assigned brands by delivering on sales and market share objectives, enhancing customer experience, and maintaining a strong customer-centric approach.
You will lead and drive both the strategic and operational processes for the assigned brands, including launch preparation, lifecycle management, and long-term brand strategy, while coordinating cross-functional collaboration across the Cross Functional Team (CFT).
Key responsibilities:
1. Launch Excellence / Brand Strategy &amp; Planning<ul><li>
Drive launch excellence by developing and executing a comprehensive launch plan, including product positioning, pre-launch activities, patient journey mapping, and insights generation.</li><li>
Develop and implement robust brand plans in collaboration with the CFT, including positioning, segmentation, and messaging strategies.</li><li>
Lead brand planning and forecasting in coordination with relevant stakeholders (finance, sales team, etc..).</li><li>
Analyze market trends, competitive dynamics, and customer insights to inform strategic decisions and identify growth opportunities.</li><li>
Analyze market trends, competitor activity, and customer insights to inform strategic decisions. Identify opportunities to be unlocked and partner with the relevant stakeholders to drive results, such as the Market Access team.</li><li>
Identify and monitor competitors, market conditions, and industry changes that may impact sales in the assigned portfolio.</li><li>
Partner with Market Access and other stakeholders to unlock opportunities and support optimal patient access.</li><li>
Identify high-potential accounts and map key stakeholders and patient pathways within the healthcare ecosystem.</li></ul>
2. Promotional &amp; Campaign Management<ul><li>
Lead the development of integrated communication strategy (digital, print, in-person), including promotional materials and multi-channel campaigns, partnering with external agencies as needed.</li><li>
Coordinate with medical, regulatory, and legal departments for approval processes.</li><li>
Develop and support the implementation of effective brand launch and portfolio selling strategies.</li></ul>
3. Stakeholder Engagement<ul><li>
External Stakeholders Engagement: Develop strong relationships and partner with key opinion leaders (KOLs) and healthcare professionals (HCPs), to support brand awareness and education, through in-person interaction, events &amp; Congresses and activities.</li><li>
Internal Stakeholders Engagement: Partner closely with the CFT to align on strategic objectives, build a comprehensive plan and related activities/tasks (including support in planning, organizing, and coordinating activities) and monitor implementation.</li></ul><ul><li>
Support the CFT in staying up-to date on the latest product and therapeutic area information.</li><li>
Support the sales force through training, marketing tools, and clear brand communication.</li></ul>
4. Budget &amp; Operations<ul><li>
Manage brand budgets and ensure cost-effective use of resources.</li><li>
Maintain a complete database of all planned and implemented activities per brand to effectively track progress and keep stakeholders informed.</li><li>
Monitor sales data, CRM outputs, and marketing KPIs to assess effectiveness and inform future strategies.</li><li>
Complete and submit all assigned reports in an accurate manner and as per schedule date.</li></ul>
5. Personal Development<ul><li>
Continuously upgrade technical knowledge and skills to follow new marketing trends and methodologies relevant to the assigned portfolio and stays up-to date on the latest product and therapeutic area information for all allocated portfolio indications by attending internal scientific and product trainings, conferences and symposia, as well as by self-study;</li><li>
Writes his/her EDP with guidance and agreement of the Manager, who assesses it quarterly for progress.</li></ul>
Compliance<ul><li>
Ensure strict adherence to pharma marketing compliance, ethical codes, and internal standard operating procedures (SOPs).</li><li>
Ensure all promotional activities comply with regulatory and company standards.</li><li>
Ensure that all relevant company policies, business practices, local Laws and regulations, and compliance guidelines are being followed ensuring high compliance and ethics standards. Ensure highest level of integrity in the territory.</li></ul>
Skills and Qualifications Required<ul><li>
Strong business acumen and analytical skills</li><li>
Self-driven, with the ability to work autonomously and deliver results</li><li>
Strong leadership, communication, and cross-functional collaboration skills</li><li>
Ability to influence without authority</li><li>
Excellent organizational and prioritization skills</li><li>
Strong customer and stakeholder management skills</li><li>
Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)</li><li>
Minimum 5 years&rsquo; experience in the pharmaceutical industry</li><li>
At least 2 years of marketing experience required</li><li>
Saudi nationality required</li><li>
Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred</li><li>
Proficiency in English required</li></ul>
Required Skills:
Adaptability, Brand Strategy, Cardiology, Communication, Cross-Functional Collaboration, Marketing, Marketing Data Analysis, Marketing Strategy Implementation, Project Management, Stakeholder Engagement, Strategic Planning, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
04/17/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R391773</div>

Brand & Customer Manager KSA - CVM

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It With Pride.
 
 
 
 
 How You Will Contribute
 
 
 
 You will:
 
 
 <ul>
 <li>
 Act as Mondelez interfaces with Key KSA customers, working on building a win-win strategic relationship that delivers on our profitable growth ambition.
 </li>
 <li>
 Strategically partner with customers to drive Mondelez category growth, executions, and share expansion.
 </li>
 <ul>
 <li>
 You lead a team of Sales Managers &amp; field sales representatives to ensure execution of the sales strategy and achievement of annual KPIs and targets.
 </li>
 <li>
 Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team.
 </li>
 <li>
 Create and manage an annual business unit plan to deliver agreed channel revenue KPI&rsquo;s and targets and provide reporting as required.
 </li>
 <li>
 Manage winning customer business relationships that facilitate &ldquo;best in industry&rdquo; execution of our categories.
 </li>
 <li>
 Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your region.
 </li>
 <li>
 Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.
 </li>
 <li>
 Own &amp; Lead Customer-level forecasting &amp; investment management/tracking.
 
 </li>
 </ul>
 </ul>
 
 What You Will Bring
 
 
 
 A desire to drive your future and accelerate your career and the following experience and knowledge:
 
 
 <ul>
 <li>
 Considerable knowledge of market and routes-to-market in which Mondel&emacr;z International performs
 </li>
 <li>
 Experience in sales and managing a team of salespeople
 </li>
 <li>
 Strong organizational and analytical skills
 </li>
 <li>
 Excellent communication and interacting skills
 </li>
 <li>
 Solid knowledge of sales and negotiation processes
 </li>
 <li>
 Perseverance and attention to details
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 What you need to know about this position:
 
 
 
 To execute specific area objectives which deliver sustainable growth of sales via:
 
 
 Territory planning and organization
 
 
 Effective resource management
 
 
 Development and motivation of field forces
 
 
 
 What extra ingredients you will bring:
 
 
 
 High level of leadership with Team and Customers
 
 
 
 Education / Certifications:
 
 
 
 Minimum bachelor&rsquo;s degree
 
 
 
 Job specific requirements:
 
 
 
 Min 12 Years of Managing top FMCG Customers ideally in Multinational environment
 
 
 Min 5-6 years of experience in Saudi Market
 
 
 
 Travel requirements:
 
 
 
 Local Travel
 
 
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Field Sales
 
 
 Sales
</div>

National Customer Manager - Modern Trade

Job Description: 
The territory of the Senior Modern Trade Account Manager will include Accounts that are strategic to MARS business. Therefore, the Senior modern trade Key account manager will be personally accountable for delivering the following strategic tasks:
 
1- Delivery of results across KPIs by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture.
 2-Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI’s and work plans, specifically to ensure the delivery of world class execution
 3-Build customer networks and relations for the benefit of MARS business.
 4-Negotiating executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans and Achieving assigned targets associated to these plans.
 5-Delivering freshness targets zero returns.
 6- Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team.
 7- Manage the customer’s profitability in the Segment in line with the Sales policies plans.
 8-Planning the implementation of big events activities and ensuring perfect execution, and owning the planning execution of any store specific activity for their storesLong term activity planning for the full quarter ahead
 9-Tracking reporting their business performance and delivering quality quarterly business reviews internally externally with their store contacts – covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers opportunities for incremental growth going forward
 10- Identifying further opportunities in store on top of the head office store aligned business plans, and working with their field sales manager to deliver these to drive incremental results
 11-Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks: • Taking manual orders, checking stock levels, managing OOS’s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers. • Delivery and execution of co-packs, managing the follow up and execution of LPO’s with the customer services team.

Senior Modern Trade Customer Manager - Key Accounts

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Grow with us</h2>
</div><div>
At Ericsson, we connect people, businesses, and societies through cutting‑edge mobile networks. We are now looking for a Customer Project Manager to lead the delivery and deployment of Mobile Radio Access Networks (RAN) for one of our most strategic customers in the UAE.</div></div><div><div><h2 class="jobSectionHeader">
About this opportunity:</h2>
</div><div>
This is a high‑visibility, customer‑facing leadership role where you will take full accountability for complex network rollout projects, working at the intersection of technology, execution, and customer partnership.
As Customer Project Manager, you will have end‑to‑end responsibility for customer projects, ensuring delivery against contractual, financial, and operational targets while building a trusted and professional relationship with the customer organization. You will lead a highly skilled, multi‑disciplinary team and coordinate a broad stakeholder ecosystem across Ericsson and external partners. The role functionally reports to the Customer Operations Manager, with a dotted‑line reporting to the Head of PMO, ensuring strong governance, delivery excellence, and professional development. 
What you will do:<ul><li>
Establish and own the project baseline: scope, schedule, resources, and governance</li><li>
Lead planning, execution, and deployment of mobile radio network projects (RAN, 5G)</li><li>
Act as the primary interface towards the customer, building confidence, trust, and transparency</li><li>
Drive project execution: track progress, manage changes, risks, conflicts, and critical issues</li><li>
Lead and motivate a technically proficient, culturally diverse team</li><li>
Coordinate internal stakeholders including Supply, Sourcing, Finance, and Operations</li><li>
Manage external partners and third‑party service providers (e.g. installation services)</li><li>
Own project financials: forecasting, cost control, revenue recognition, and margin protection</li><li>
Ensure compliance with OHS, EMS, Security, and Anti‑Corruption requirements</li><li>
Contribute to pre‑sales and RFQ activities when required</li><li>
Drive continuous improvement of project methods, tools, and ways of working</li></ul> 
The skills you bring:<ul><li>
Degree in Telecommunications, Electronics, IT, or equivalent experience</li><li>
Solid experience delivering Mobile Network / RAN rollout projects, including 5G</li><li>
Strong customer‑facing project leadership experience in complex environments</li><li>
Proven ability to manage multi‑stakeholder ecosystems (customer, internal teams, suppliers)</li><li>
Financial acumen with hands‑on experience managing project budgets and forecasts</li><li>
Strong leadership, communication, and influencing skills</li><li>
Structured, proactive, and solution‑oriented mindset</li><li>
Fluency in English &amp; Arabic</li></ul> 
Nice to Have<ul><li>
Experience working with operators in the Middle East</li><li>
Experience with modernization, swap, and large‑scale rollout programs</li><li>
PMP / Prince2 or equivalent certification</li><li>
Experience managing third‑party suppliers and subcontractors</li><li>
Exposure to project sales processes and contract management</li></ul> 
Ready to Make an Impact?
If you are a results‑driven Project Manager who thrives in customer‑facing roles and wants to shape how mobile networks are delivered at scale &mdash; we would love to hear from you.</div></div></div>
Why join Ericsson?At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. 
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 783086</div>

Customer Project Manager

Hummingbird Wholesale

<div>Job title: Customer Service Manager 
Department: Customer Service, Sales and Marketing 
Reports to: Director of Sales &amp; Marketing 
Status: Exempt, Full Time, 40+ hours per week 
Competitive Wage, Great Benefits! 
About us: 
Hummingbird Wholesale is a small, family and employee-owned &amp; operated company distributing organic food throughout the Pacific Northwest and into Northern California. We are a team of highly engaged and extraordinarily productive people who are inspired to work hard, have fun, and give our very best at all times. We are motivated by our mission, vision, and values. We work effectively &amp; efficiently, and enjoy connecting with each other through our daily work. 

Our Mission, Core Values, and Culture: 
We endeavor to serve people and the planet by providing the highest quality, most nutritious foods, grown as locally and sustainably as possible to nourish the body, mind, and soul. We practice principles of ecological &amp; social justice in our business operations, and strive for minimum packaging and waste. We value long-term relationships with farmers, vendors, coworkers, and customers. 
Do you want to work at an Employee-Owned Company who is rated one of the 100 Best Green Workplaces in Oregon?

In January 2023, Hummingbird owners Charlie and Julie Tilt made a bold move by transitioning their ownership of the company to an Employee Owned Purpose Trust, securing and guiding the mission and values of the business into perpetuity. The Purpose Trust was established to serve as a co-creator of life-enhancing, inclusive, and healthy food systems for our regional and global community. We invite you to join us as we work together to transform the world toward a sustainable food production system that supports the health of the people who depend on it, as well as the earth&rsquo;s precious ecosystems. 
Can work be fun? 
We think so! Creating a positive, safe, and healthy work environment is central to our mission and values. From our weekly, all-company huddles where we share what's going on in each department and our quarterly profit-sharing program, to unique benefits like our coworker annual self-care stipend, we walk our talk. 


Compensation Benefits + Perks: 
We offer competitive wages and generous benefits and perks, including health insurance with an HSA option, paid vacation, paid holidays, paid sick leave, paid volunteer time, 401(k), profit sharing, self-care funds, wholesale pricing on Hummingbird products and with a curated list of local vendors, and more! 
Job Summary:

The Customer Service Manager (CSM) oversees and is responsible for the development and training of the Customer Service team members. The Customer Service Manager creates and reinforces an environment of collaboration and clear communication with the various departments within the company to provide customers with the best experience when working with Hummingbird. The Customer Service Manager is responsible for the execution of the Company Sales Strategy to ensure the successful accomplishment of annual sales and service goals and for providing extraordinary service while striving to fulfill the Company&rsquo;s mission and values. 
Essential Functions
<ul>
<li>Ability to give consistent, fair and excellent customer service, understanding that every relationship counts and leading by example. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Performs and trains staff on all essential functions of the Customer Service Representative (CSR) position Levels I, II, and III.</li>
<li>Ensure members of the CS team are well trained and demonstrating excellence at all essential functions of a CSR at the appropriate level; this includes training and mentorship for sales strategy execution for business development, KPI planning and implementation, and customer relationship management.</li>
<li>Responsible for communicating and promoting quarterly scheduled promotions, and developing plans for customer adoption of promos. May include the creation of customer specific product promos that may not be included in regular scheduled promos, as required or appropriate for specific customers and customer types.</li>
<li>Support the professional development of CS team by creating annual performance reviews and development plans with a set of appropriate goals by individual. Offer opportunities to advance skill sets and further education.</li>
<li>Assign CS representatives at the appropriate level to current and prospective customers. 
Use informational programs such as the Comparative Sales tool, File Maker, and Fishbowl to support sales success.</li>
<li>Collaborates with the Director of Sales and Marketing (DSM) on annual planning including strategy, budgeting, and visioning.</li>
<li>Ensures the maintenance of department forms, customer facing documents and systems.</li>
<li>Generates sales reports and tracks progress toward company goals (KPI&rsquo;s) and reports findings to the DSM.</li>
<li>Review and analyze sales performance data for customer and product performance and sales programs, and compares to goals and plans to develop effective sales strategies in response. 
Creates incentivized sales opportunities for new item launches and customer focused sales events through the use of mini games and other incentive programs.</li>
<li>Identify opportunities for improvement in company systems and work toward continuous improvement.</li>
<li>Support HW Curbside customer and the successful achievement of annual sales goals.</li>
<li>Support clear solution-oriented communication and systems between the CS department and other Hummingbird departments.</li>
<li>Prepare quarterly CS report showing the results of quarterly goal accomplishment and strategy for further development.</li>
<li>Plan, prepare and present department meetings and trainings to further develop team members and ensure CS team attends mandatory annual HR and Safety trainings.</li>
<li>Develop and manage the annual Customer Service budget.</li>
<li>Use all company systems in compliance with established policies and procedures including workplace safety and food safety policies and procedures.</li>
<li>Ensure team members follow established policies and procedures.</li>
<li>Develop and manage the annual budget.</li>
<li>Participate and contribute to strong safety culture by working safe and supporting safety with Coworkers.</li>
<li>Help generate healthy company profits consistent with our mission and principles.</li>
<li>Uphold the highest standard of food safety by following all policies and procedures in the Food Safety Plan applicable to the job title.</li>
<li>Communicate in-person, via phone, and over email in a friendly and professional manner.</li>
<li>Participate in department meetings and trainings as needed and/or scheduled.</li>
<li>Complete company-sponsored training in Lean and Kaizen culture, use Lean and Kaizen principles in collaboration with Coworkers to reduce waste, improve customer outcomes, and support company goals and objectives.</li>
<li>Comply with all applicable company, governmental, and regulatory agency policies and guidelines.</li>
<li>Give great customer service, understanding that every relationship counts. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Help drive our sustainability practices through participation in and help improving company sustainability initiatives and programs. Complete company-sponsored training and participate in Hummingbird&rsquo;s waste-stream reduction program, minimizing waste and properly sorting waste-stream items into designated receptacles.</li>
<li>Arrive to work each day ready to participate in helping others do their best. Be committed to having fun. 
Be enthusiastic and active in growing and improving personally and professionally.</li>
<li>Exhibit respectful behavior.</li>
<li>Have excellent attendance and punctuality.</li></ul> 


Additional Functions 
Complete special projects and other duties as needed. 

Job Requirements and Qualifications 
Education: Minimum 2 years of college or equivalent experience that would build the skills listed below. 
Training Requirements (licenses, programs, or certificates): None required, though any relating to items listed under Skill Requirements or Experience is helpful. 

Skill Requirements:
<ul>
<li>Ability to lead and inspire a diverse group of people.</li>
<li>Strong understanding of customer service and sales best practices.</li>
<li>Excellent phone manner.</li>
<li>Effective oral and written communication skills.</li>
<li>Strong computer literacy, including ability to generate reports and derive insights from raw data in Excel and database sources.</li>
<li>Skilled at using Microsoft Office&mdash;Excel and Word&mdash;and familiar with using CRM and inventory management systems.</li>
<li>Excellent math, logic and problem solving/ analysis skills.</li>
<li>Detail oriented, well organized.</li>
<li>Effective oral and written communication skills, good interpersonal communication skills.</li>
<li>Ability to work well individually and with others.</li>
<li>Proficient computer skills.</li></ul> 


Experience:
<ul>
<li>Supervisory/ Management position &ndash; minimum of 1 year required.</li>
<li>Customer Service and Sales &ndash; 2 years minimum previous experience in a position that interfaces directly with customers on a regular basis is required.</li>
<li>Experience with the following programs is required: Microsoft Office, Email.</li>
<li>Experience with the following programs is preferred: QuickBooks, Filemaker, Fishbowl.</li>
<li>Natural Foods &ndash; minimum of 2 years required.</li></ul> 


Physical, Mental and Visual Requirements:
<ul>
<li>While Hummingbird Wholesale strives to create opportunities for desk workers to have regular tasks which get them up and moving around, the Customer Service Manager spends the majority of their time in a stationary position at a desk. The Coworker must be able to operate a computer for many hours a day.</li>
<li>In support of some essential job functions, the position requires the Customer Service Manager to work in commercial food production and warehouse environments. While in these environments, the Coworker must be able to safely comply with all company and regulatory rules and guidelines.</li>
<li>The position requires frequent and repeated exposure to major food allergens, including but not limited to, wheat, tree nuts, dairy, and soybeans.</li>
<li>Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this Customer Service Manager position.</li></ul> 


Other Information:

Special Information (travel required, workplace environment, etc.):
<ul>
<li>The Customer Service Manager may work in a shared space with frequent interruptions.</li>
<li>Travel to visit potential or current vendors, customers, or attend trade shows, educational conferences, or industry events will be necessary throughout the year.</li></ul> 


Conclusion 
This job description is intended to convey information essential to understanding the scope of the Customer Service Manager&rsquo;s position but is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.</div>

Customer Service Manager

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
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 15,000&ndash;20,000 SAR / month base
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 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
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 Medical insurance, home country travel allowance, and conveyance reimbursement
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 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
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 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
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 What you'll be doing:
 
 
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 Onboarding new SME customers and getting them to value quickly
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 Running product demonstrations and upskilling sessions as the platform evolves
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 Understanding customer business challenges and mapping them to product capabilities
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 Building long-term relationships that generate referrals and organic retention
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 Documenting customer success stories &mdash; real before/after business impact
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 What you'll need:
 
 
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 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
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 Comfortable running product demos and explaining software to non-technical SME owners
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 Fluent Arabic speaker
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 Bachelor's degree (required)
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 Based in KSA
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Customer Success Manager

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