customer manager

Almarai - المراعي

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  <strong>
   Territory Customer Manager | Makkah, Saudi Arabia
  </strong>
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  </strong>
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  <strong>
   The Company:
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  Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. &ldquo;Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 billion on sales of SAR 20.97 billion in 2024.", For more details, please visit our website &ndash; www.almarai.com.
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  <strong>
   About the Role:
  </strong>
  To directly manage the assigned territory Performance against Customer potential and Company Set Targets. To manage the performance of his team members by checking their daily achievements, set daily objectives and manage customer call plans.
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 </p>
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   Achieve the territory set Revenue, Volume and Margin.
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   Solve team and customer problems timely.
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   Daily field visits with subordinates to coach and improve their quality of sales.
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   Identify and assign customer opportunities to subordinates - Territory Coverage and Territory and Numeric Distributions.
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   Achieve a profitable sales mix through product and customer expansion at the right price.
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  Requirements:
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  <li>
   Bachelor&rsquo;s degree in business or marketing.
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   3-4 years work experience in sales and customer service.
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   Excellent verbal and written communication English skills.
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   Preferred to have 3-5 Years Experience in Foodservice industry (FMCG)
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   Must have competencies such as: Proficient in team management, Leadership skills, Excellent communication and interpersonal skills, Assertive, Time management skills, Go getter personality, Analytical skills, Negotiation and coaching skills.
  </li>
 </ul>
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  Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
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  This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
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</div>


Territory Customer Manager

DEVCUBIX (PRIVATE) LIMITED

<p><b>About the Role</b></p><p>We are looking for a highly motivated and proactive <b>Customer Manager/Business Developer</b> to join our dynamic team. This internship offers an excellent opportunity to gain hands-on experience in customer relationship management, business development, and sales strategies. If you are enthusiastic about building strong client relationships and driving business growth, we would love to hear from you!</p><p><b>Key Responsibilities</b></p><p><b>Customer Management:</b></p><ul><li>Build and maintain strong relationships with existing clients to ensure high levels of customer satisfaction.</li><li>Address client inquiries and resolve issues promptly.</li><li>Monitor and analyze customer feedback to identify areas for improvement.</li></ul><p><b>Business Development:</b></p><ul><li>Assist in identifying and pursuing new business opportunities.</li><li>Conduct market research to identify potential clients and understand industry trends.</li><li>Prepare and deliver compelling presentations to prospective clients.</li></ul><p><b>Sales Support:</b></p><ul><li>Assist the sales team in managing leads, proposals, and contracts.</li><li>Collaborate with internal teams to ensure smooth execution of projects.</li><li>Track and analyze sales metrics and prepare reports for management.</li></ul><p><b>Communication:</b></p><ul><li>Act as a point of contact between clients and internal teams.</li><li>Maintain clear and effective communication with clients regarding project updates and timelines.</li></ul><p><b>Qualifications</b></p><p><b>Education:</b> Recently graduated with a degree in Business Administration, Marketing, or a related field.</p><ul><li>Strong verbal and written communication skills.</li><li>Proficiency in MS Office Suite (Word, Excel, PowerPoint).</li><li>Ability to multitask and prioritize in a fast-paced environment.</li></ul><p><b>Key Competencies</b></p><ul><li>Customer-focused mindset with excellent interpersonal skills.</li><li>Self-motivated and eager to learn.</li><li>Strong problem-solving and analytical skills.</li><li>Team player with the ability to work independently when needed.</li></ul><p><b>What We Offer</b></p><ul><li>Hands-on experience in customer management and business development.</li><li>Opportunity to work with a supportive and innovative team.</li><li>Potential for a full-time position based on performance.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs20,000.00 - Rs70,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>lslamabad: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Manager/Business Developer

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
Scaled Customer Managers are an extension of the Customer Success Account Management (CSAM) team who oversee an incoming queue of requests. Their primary function is to connect customers with the right resources while ensuring an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. Scaled Customer Managers will perform just in time tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and handling the coordination of touch points throughout the lifecycle to ensure an exceptional customer experience.</div><div></div><div><br>
This position is an individual contributor role reporting to the Senior Manager, Dynamic Customer Success Management, EMEA.</div><div></div><div><div><p><b><br>
Responsibility</b></p></div></div><ul><li><div>
Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</div></li><li><div>
Keep on top of a queue of incoming tasks while understanding how to prioritise</div></li><li><div>
Collaborate with internal teams to respond to customer communications</div></li><li><div>
Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns</div></li><li><div>
Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform</div></li><li><div>
Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li>
2+ years relevant work experience</li><li>
Fluent in French</li><li>
Experience breaking down technical enablement into easy to follow steps</li><li>
Experience creating and delivering clear customer messaging</li><li>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</li><li>
Experience in driving value through the full customer lifecycle</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
Creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</li><li>
High level of resilience and a positive attitude when faced with a challenge</li><li>
Passionate about technology with a solution-centric mindset</li><li>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights</li><li>
for internal and external stakeholders.</li><li>
Highly collaborative, creative, goal-oriented and team-centric.</li><li>
Ability to manage a large volume of daily requests</li><li>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</li><li>
Examples of results working on a large volume of requests</li><li>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</li><li>
Experience in scalable technology adoption strategies</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Scaled Customer Manager - French Speaker

The Group Securities

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   Responsibilities:
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   Develop the user experience by studying customer needs and practicing the best work methods, collect their comments and opinions, and knowing how these needs can be met and what products or services are required.
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   Review and develop work standards and procedures.
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   Write business rules and ensure their applicability to software and business programs.
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   Work on continuous development of employees&rsquo; competencies and skills.
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   Manage groups of employees working in different branches and departments in the company.
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   Understand and apply work rules and instructions issued by government/official authorities.
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   Follow up on periodic reports (daily, monthly).
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   Active contribution to meetings, which are managed by the Chairman of the Board of Directors.
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   Listen to customers&rsquo; problems and work to solve them in a radical manner.
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   cooperate continuously and directly with all company departments to ensure that transactions are completed easily and accurately.
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   Implement and follow up on daily administrative activities.
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  <strong>
   Requirements:
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   Bachelor's degree in Business Administration or equivalent.
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   At least 5 years of practical experience in a similar position
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   Possess Analytical skills and administrative capabilities.
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   Worked and Achieved proven successes in User Experience.
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   Extensive design skills
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   Computer and software skills.
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   Excellent business communication skills.
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   Proficiency in both Arabic and English.
  </li>
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 </p>
</div>


Customer Sector Manager

Overseas Distribution Company NV

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  <strong>
   Supplier &amp; Customer Order Manager &ndash; Join Our ODC Hub in Dubai!
  </strong>
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  The Supplier &amp; Customer Order Manager is responsible for overseeing all inbound and outbound order processes, ensuring seamless coordination between suppliers, customers, and internal teams. This role manages inventory levels, ensures compliance with UAE Federal Tax Authority (FTA) regulations, and handles documentation related to Letters of Credit (LCs). Experience in managing regulated products such as tobacco and alcohol within the UAE is essential.
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  <strong>
   Key Responsibilities:
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   Manage end-to-end order fulfilment for both suppliers and customers, including order entry, tracking, and delivery coordination.
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   Oversee inventory control processes to maintain optimal stock levels and reduce holding costs.
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   Ensure compliance with UAE FTA regulations, including excise tax documentation and reporting for tobacco and alcohol products.
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   Coordinate with finance and banking partners to manage Letters of Credit and ensure timely payment and documentation creation and accuracy.
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   Liaise with ODC logistics partners to ensure timely and cost-effective inbound and outbound shipments.
  </li>
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   Maintain accurate records in ERP systems for orders, inventory, and compliance documentation.
  </li>
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   Collaborate with sales, procurement, and warehouse teams to align supply and demand planning.
  </li>
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   Monitor and report on key performance indicators (KPIs) such as order accuracy, delivery timelines, and inventory turnover.
  </li>
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   Ensure all operations related to tobacco and alcohol comply with local laws, customs regulations, and licensing requirements.
  </li>
 </ul>
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  <strong>
   What makes you the ideal candidate?
  </strong>
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  <li>
   Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or related field.
  </li>
  <li>
   5+ years of experience in order management, logistics, or supply chain roles, preferably in the UAE.
  </li>
  <li>
   2+ years International import and export experience
  </li>
  <li>
   GTR (Global Travel Retail) experience is a plus
  </li>
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   Proven experience working with UAE FTA systems and excise tax compliance.
  </li>
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   Strong understanding of Letters of Credit and international trade documentation.
  </li>
  <li>
   Experience handling regulated products such as tobacco and alcohol in the GCC region.
  </li>
  <li>
   Proficiency in Microsoft Dynamics Navision and Microsoft Business Central systems and Microsoft Office Suite.
  </li>
  <li>
   Excellent organizational, communication, and problem-solving skills.
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   Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
  </li>
 </ul>
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  <strong>
   What we offer:
  </strong>
 </p>
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  <li>
   A full-time position (Monday to Friday) with a permanent contract from day one.
  </li>
  <li>
   A workplace at Jafza One Tower B (Office 2410), Jebel Ali Free Zone, Dubai.
  </li>
  <li>
   The opportunity to work in a financially stable and global business environment.
  </li>
  <li>
   Regular interaction with international contacts and exciting, diverse projects.
  </li>
  <li>
   A competitive compensation package including housing and transportation allowances, medical insurance, 30 days of annual leave, and benefits aligned with your skills and experience.
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  <li>
   A great team culture and an ambitious, fast-growing company that values talent and excellence.
  </li>
 </ul>
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  <br/>
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 <p>
  <strong>
   About Overseas:
  </strong>
 </p>
 <p>
  Overseas is a highly ambitious organization striving to be the leader in our industry. To achieve this, we seek top talents who are ready to grow with us. Are you ready to take on this exciting challenge and showcase your talents? Take the next step in your career&mdash;join us in Dubai and be part of something extraordinary!
 </p>
</div>


Supplier & Customer Order Manager

Expedite Impex Pvt. Ltd.

<p><b>Hiring: Customer Relationship Manager / Customer Relationship Executive</b> <b>(Female Only)</b></p><p><b>Location:</b> Noida</p><p><b>Experience Required:</b> 2&ndash;6 years</p><p><b>Industry:</b> Freight Forwarding / Logistics</p><p>We are looking for a <b>Customer Relationship Manager/Executive </b> with a strong background in <b>customer service and communication</b> to join our team in <b>Noida</b>. The ideal candidate will be passionate about building lasting client relationships, managing customer satisfaction, and driving retention.</p><p><b>Key Responsibilities:</b></p><ul><li>Build and maintain strong relationships with key customers.</li><li>Resolve client queries promptly and professionally.</li><li>Coordinate with internal departments to ensure seamless service delivery.</li><li>Monitor customer satisfaction and implement improvements.</li></ul><p><b>Requirements:</b></p><ul><li>2 to 7 years of proven experience in customer relationship/customer service roles.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>Ability to work under pressure and multitask.</li></ul><p><b>Why Join Us?</b></p><ul><li>Dynamic and growth-oriented work environment</li><li>Opportunity to work with a dedicated team</li><li>Competitive salary and perks</li></ul><p>If you or someone you know fits this role, we&rsquo;d love to connect!</p><p><b>Apply Now</b> - Email your resume to <b>hrd@expedite-world.com </b></p><p><b>WhatsApp- + 91 9599651700 / + 91 9625739060</b></p><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Customer Relationship Manager

Confidential Government

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 <p>
  As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 </p>
 <ul>
  <li>
   Champion opportunities to consistently Improve the entity experience
  </li>
  <li>
   Drive customer retention, reduce churn, and increase customer satisfaction
  </li>
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   Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
  </li>
  <li>
   Guide team in effective client issues resolution and handle any escalations
  </li>
  <li>
   Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
  </li>
  <li>
   Test new strategies for driving customer value
  </li>
  <li>
   Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements and Skills:
 </p>
 <ul>
  <li>
   Proven working experience as a Customer Experience background.
  </li>
  <li>
   Experience in customer support is a plus
  </li>
  <li>
   Market knowledge
  </li>
  <li>
   Communication and negotiation skills
  </li>
  <li>
   Ability to build rapport
  </li>
  <li>
   BSc/BA in business administration, or relevant field
  </li>
 </ul>
</div>


Customer Experience Manager

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