customer marketing manager

Securly

<div><h3 class="jobSectionHeader">About Securly</h3>

Securly is the K&ndash;12 market leader in AI-powered student safety and wellness solutions, protecting over 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting harm, supporting mental health, and empowering educators with actionable insights that help students thrive.

By turning data into actionable insights, Securly enables schools to identify risk, reduce harmful incidents, and enhance student support &mdash; driving measurable improvements in safety and wellbeing.

We've been recognized as a Top Place to Work, named a Top 40 EdTech Company, and are proud to be a GSV EdTech 150 honoree &mdash; awarded to the most transformational companies in digital learning and skills. Our solutions are trusted by schools nationwide to save lives, strengthen the school-home connection, and ensure every student is seen, supported, and safe.

At Securly, marketing isn't just about generating leads &mdash; it's about championing the mission, amplifying stories that matter, and helping schools and students succeed. If you want to do high-impact work on a small, high-performing team where your contributions truly matter, you'll feel right at home here.
<h3 class="jobSectionHeader">
About the Role</h3>

Securly is hiring a Customer Marketing Manager to own the strategy and execution of programs that turn customers into Super Fans. Your work will directly impact retention, expansion, and advocacy &mdash; driving measurable outcomes across the customer lifecycle.

This is a high-impact, high-ownership role where you'll lead campaigns, build engagement programs, and collaborate cross-functionally to celebrate customer success. 
 
Location: Remote (U.S. Only) 
Type: Full-Time 
Reports to: Chief Marketing Officer 
Compensation: up-to $120K base + 10% bonus on the CS team hitting retention/expansion goals
<h3 class="jobSectionHeader">
What You'll Do</h3>

Lifecycle Strategy
<ul>
<li>Develop and execute marketing campaigns that drive product adoption, upsell, and cross-sell</li>
<li>Partner with RevOps to track Net Revenue Retention (NRR) and design programs to improve it</li>
</ul>
Content &amp; Enablement
<ul>
<li>Own one-to-many communications &mdash; including customer emails, product newsletters, webinars, and the &quot;Securly Learn&quot; platform</li>
<li>Ensure messaging is timely, clear, and aligned to customer value delivery</li>
</ul>
Churn Mitigation
<ul>
<li>Collaborate with Customer Success to design nurture tracks for at-risk accounts</li>
<li>Use data to proactively surface and address warning signals with strategic content</li>
</ul>
Advocacy Engine
<ul>
<li>Lead Securly's Customer Advisory Board and Super Fan initiatives</li>
<li>Produce case studies, success stories, and customer testimonials that elevate our brand</li>
</ul>
Events Integration
<ul>
<li>Partner with the Events Manager to include current customers in key trade shows and regional events</li>
<li>Leverage live events to deepen relationships and capture user-generated content</li>
</ul>
Unified Messaging
<ul>
<li>Work closely with the Demand Generation Manager to align campaigns across the funnel</li>
<li>Ensure customer voices and insights are reflected in top-of-funnel messaging</li>
</ul><h3 class="jobSectionHeader">What We're Looking For</h3>

We're looking for a hands-on, high-output marketer who is motivated by impact and inspired by mission.

You've likely spent the last 3+ years in a customer marketing, lifecycle marketing, or B2B campaign role &mdash; and in that time, you've:
<ul>
<li>Built and executed multi-channel campaigns (email, webinars, social) that moved key metrics</li>
<li>Written clear, compelling content that resonated with technical and non-technical buyers</li>
<li>Owned customer communications end-to-end using tools like HubSpot, Salesforce, or similar platforms</li>
<li>Created scalable workflows, engagement programs, and lifecycle journeys across customer segments</li>
<li>Collaborated cross-functionally with Product, CS, Sales, and Marketing to elevate the customer voice</li>
<li>Marketed to K&ndash;12 school administrators or in the broader EdTech space &mdash; and understand the nuances of the audience</li>
<li>Tackled the challenge of engaging IT leaders and educators with limited time and complex needs</li>
<li>Led or contributed to advocacy programs (e.g. case studies, CABs, testimonials) that amplified customer success</li>
</ul>
This is a role for a doer &mdash; someone who's already executed meaningful customer programs and is ready to take ownership of the strategy behind them.
<h3 class="jobSectionHeader">
Why You'll Love Working at Securly</h3>
<ul><li>Meaningful Impact &ndash; Help protect 20M+ students across 20,000+ schools every day. 
</li>
<li>Mission-Driven Culture &ndash; Join a people-first team where 95% of employees feel supported and connected. 
</li>
<li>Ownership &amp; Autonomy &ndash; Lead high-impact projects with direct access to marketing leadership. 
</li>
<li>EdTech Leadership &ndash; Be part of a GSV EdTech 150 company reshaping student safety, wellness, and AI innovation.</li>
</ul><h3 class="jobSectionHeader">Performance Expectations</h3>

First 90 Days
<ul>
<li>Audit and improve customer email workflows and in-app messages</li>
<li>Launch a nurture campaign for new customers</li>
<li>Collaborate with Customer Success to identify top advocacy opportunities</li>
</ul>
First 6 Months
<ul>
<li>Increase engagement on &quot;Securly Learn&quot; platform by 25%</li>
<li>Publish 3 new customer stories</li>
<li>Launch and host first Customer Advisory Board meeting</li>
</ul>
First 12 Months
<ul>
<li>Demonstrate measurable lift in NRR and/or product adoption</li>
<li>Build scalable customer marketing playbooks and workflows</li>
<li>Become a trusted voice for the customer in marketing strategy</li>
</ul><h3 class="jobSectionHeader">Benefits &amp; Perks</h3>
<ul><li>Competitive base salary (up to $120K depending on experience)</li>
<li>Remote-first culture with flexibility and autonomy</li>
<li>Unlimited PTO + 13+ holidays + paid winter shutdown</li>
<li>12 weeks fully paid parental leave for all parents</li>
<li>Comprehensive medical, dental, vision</li>
<li>Free mental health resources &amp; Employee Assistance Program</li>
<li>$1,000 annual professional development stipend</li>
<li>401(k) with employer match</li>
<li>Exclusive discounts and optional lifestyle perks</li>
</ul><h3 class="jobSectionHeader">Equal Opportunity Employer</h3>

Securly is committed to building a diverse team and an inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristics. 
#LI-REMOTE #LI-DO1

If you're looking for a meaningful role at a mission-driven company where marketing directly impacts student wellness and school success &mdash; we'd love to hear from you.</div>

Customer Marketing Manager, K-12 EdTech

Molson Coors Brewing Company

<div>Requisition ID: 37043

Cheers to creating an incredible tomorrow! 


At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we&rsquo;re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyone&rsquo;s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other&rsquo;s successes.

Here&rsquo;s to crafting careers and creating new legacies. 


Crafted Highlights:

This role is responsible for developing and executing comprehensive Non-Alc marketing and affiliate strategies that align with organizational commercial and category goals. Primary responsibilities include customer merchandising and promotional planning, campaign optimizations, budget management, performance reporting and agency relationship management. In addition, the role will directly oversee the development, execution and community management of the eCommerce affiliate program and investments.

What You&rsquo;ll Be Brewing:
<ul>
<li>Planning and development of customer marketing strategy, investment mix and annual budgets in support of organizational commercial and category goals</li>
<li>Regular optimization of customer investment plans through data-driven decisions and media technologies</li>
<li>Support the planning and coordination of retail campaigns with affiliate partners, including scheduling promotions, setting expectations, and ensuring alignment with broader marketing initiatives</li>
<li>Managing the relationships, communication and negotiation of marketing placements between affiliate partners and agency teams</li>
<li>Management of customer budgets including forecasting, securing placement, tracking and actualization of all planned campaigns</li>
<li>Analyze and report out on paid and promotional performance, communicating results, learnings and actionable next steps to cross-functional partners and leadership</li>
<li>Tracking and actualizing of paid, promotional and affiliate spend in coordination with finance and other cross functional partners and agencies</li>
</ul>
Key Ingredients:
<ul>
<li>3 &ndash; 5 years of industry experience
</li><li>Bachelors degree preferred but not required</li>
<li>Strong background in eCommerce customer merchandising and affiliate planning and execution</li>
<li>Extensive Performance Media experience is required including hands-on experience with Amazon search and DSP and a strong understanding of Amazon's algorithm and ranking factors.</li>
<li>Previous experience planning, negotiating and coordinating affiliate campaigns focused on driving high converting traffic to Amazon and other online retail partners</li>
<li>Background in aligning media strategy and investment to category objectives</li>
<li>Ability to perform data analysis focused on improving campaign efficiency, understanding market trends, and monitoring competitive segments</li>
<li>Effectively communicate media performance to internal stakeholders and leadership team</li>
<li>Previous experience working in eCommerce platforms like Amazon Advertising, Amazon Vendor Central, Stackline, Pacvue and Profitero</li>
</ul>
Beverage Bonuses:
<ul>
<li>We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities</li>
</ul><ul><li>We care about our communities, and play our part to make a difference &ndash; from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are</li>
</ul><ul><li>Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization</li>
</ul><ul><li>Ability to grow and develop your career centered around our First Choice Learning opportunities</li>
</ul><ul><li>Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources</li>
</ul><ul><li>Access to cool brand clothing and swag, top events and, of course... free beer and beverages!</li>
</ul><ul><li>Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences</li>
</ul><ul><li>Benefits include 15 days vacation, 10 paid holidays, 4 personal floating holidays and 64 hours of sick time.</li>
</ul>
Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com. 
 
Pay and Benefits: 
 
At Molson Coors, we&rsquo;re committed to paying people fairly and equitably for the work they do. 
 
Job Posting Total Rewards Offerings: $107,000.00 - $140,400.00 (posting salary range) + 20% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). 
 
The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.</div>

Customer Marketing & Affiliate Manager

Hilton

<div>Cluster Marketing Executive
A Cluster Marketing Executive will play an important role in assisting the cluster in achieving key objectives in line with the annual marketing plan, current initiatives and relevant marketing activities relating directly to the cluster. The cluster marketing team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves independently managing smaller individual projects and overseeing some of the day-to-day administrative duties for the hotel. 
 
 
What will I be doing? 
As Cluster Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function
<ul><li>Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reporting as directed by the cluster Line Manager</li>
<li>Support the cluster Line Manager by developing and implementing promotional activity, cluster merchandising and collaterals for all hotel departments</li>
<li>Execution of all marketing activities for special events, merchandising campaigns, exhibitions and property inspections</li>
<li>Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completed and approved</li>
<li>Monitor and support all social media activity for the cluster and support departmental initiatives</li>
<li>Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone of voice and that content is compliant with corporate guidelines</li>
<li>Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes</li>
<li>Execute and implement appropriate use of marketing content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy</li>
<li>Respond to customer postings as appropriate tackling any complaints and issues</li>
</ul>Managing Execution
<ul><li>Develop, maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns</li>
<li>Execute the hotels&rsquo; quarterly audit report on specific initiatives and promotions</li>
<li>Monitor and review all third party website content, ensure it is accurate, current and reflects each hotel</li>
<li>Execute and report competitive analysis on the hotels&rsquo; food and beverage and eCommerce marketing activities</li>
<li>Ensure all hotels have appropriate marketing content to include up to date media lists, marketing collateral, photo library, newsletters,brochures, desktop publishing and all matters relating to marketing</li>
<li>Support and assist management of all marketing projects including resources with budget implications</li>
<li>Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department</li>
<li>Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager</li>
<li>Support the Line Manager in executing effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li>
</ul>Developing Talent
<ul><li>The executive role focuses more on self-development as opposed to developing team members</li>
</ul>Building Relationships
<ul><li>Establish and maintain effective rapport and open communication with all hotel disciplines</li>
<li>Develop strong working relationships with various levels of Hilton&rsquo;s personnel including cluster and regional teams and comply to Hilton&rsquo;s core values</li>
<li>Develop and manage working relationships with key members of the creative and media agencies</li>
<li>Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns</li>
<li>Excel at being an effective team player in all aspects of the role</li>
</ul>What are we looking for? 
A Cluster Marketing Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Educated to college level or equivalent in work experience</li>
<li>Experience in a similar marketing role</li>
<li>Proven experience of supporting, planning and managing project work to tight deadlines</li>
<li>Experience of the main functions of marketing and leading smaller projects</li>
<li>Demonstrated ability to interact effectively with various levels of management</li>
<li>Proven experience of working to and understanding key marketing and eCommerce plans and strategies</li>
<li>Excellent written and verbal communication skills in English. High-level proficiency of native language dependant on location of role</li>
<li>Proficiency in Microsoft Office applications, budget management and project and time management</li>
<li>Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills</li>
<li>Ability to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals</li>
<li>Professional approach, clean and well groomed at all times</li>
<li>Friendly demeanour, positive and enthusiastic attitude with strong customer focus and able to work independently</li>
<li>Honesty, integrity, passion for hard work</li>
<li>Demonstrated self-starter, with excellent attention to detail</li>
<li>Creatively minded and has a thirst to work in marketing for the hospitality industry</li>
<li>Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li>
<li>Good understanding of Hilton, its core values and management structure</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Marketing Executive

Thales

About the role: Thales is looking for a Global IAM Marketing Manager to join the team, covering META markets. You will join a high performing team at the forefront of cyber security innovation and help drive our growth across META markets. You will work closely with the Sales and Customer Success teams, as well as the wider marketing teams, to drive business growth through in person and virtual events, as well as demand generation campaigns in META.Day to day you will: <ul><li>Develop, execute and measure an integrated demand generation marketing plan aimed at generating pipeline. The plan must align with and support the achievement of the overall Regional Marketing goals.</li><li>Partner closely with the Sales time to achieve company goals.</li><li>Plan and execute events and campaigns.</li><li>Identifying ideal customer profiles (ICP) and buyer personas, for target account selection that align with solutions and product.</li><li>Create and deliver marketing programs and campaigns for priority accounts and key segments within the region and support sales teams with sales driven marketing activities.</li><li>Partner with our content team and third-party agencies to create and localize content and messaging and adapt for 1-to-1, 1-to-few or 1-to-many sales and marketing initiatives across the entire buyer s funnel.</li><li>Segment Marketing: Localize global messaging and develop segment-specific content and campaigns tailored to industry verticals and market maturity across META.</li><li>Partner Marketing: Build joint marketing strategies with key channel and technology partners to generate demand, increase co-branding impact, and support regional revenue goals.</li><li>Customer Marketing: Design and execute integrated campaigns that nurture our customer base and drive product adoption, upsell opportunities, and advocacy.</li><li>Collaborate closely with global product marketing, sales, customer success, field teams, and the partner ecosystem to align go-to-market plans.</li><li>Use data to track campaign effectiveness, optimize program performance, and continuously evolve tactics based on regional feedback and KPIs (i.e. Marketing Sourced Pipeline, Bookings, and others).</li><li>Report metrics via SFDC and Power BI to present to regional sales and marketing teams.</li></ul>About you:You should have a strong understanding of the cybersecurity landscape alongside marketing execution and strategy. You should be an excellent relationship builder and creative marketer who can work independently whilst also knowing the importance of collaborating with your marketing team and other departments (procurement, creative services, external vendors, etc) to reach business goals. Proven experience across customer marketing, demand generation, partner marketing, and segment marketing in a regional or field marketing capacity.

Regional Marketing Manager

<div>
 Location: Dubai, United Arab Emirates
 
 
 Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
 
 
 Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi&rsquo;s airport.
 
 
 
 Regional Marketing Manager &ndash; META
 
 
 
 
 Dubai &ndash; hybrid.
 
 
 
 Are you an experienced Marketing Manager looking for their next opportunity? Do you have expertise in the cybersecurity space? Want to work for a company on the forefront of innovative technology? Apply today&hellip;
 
 
 
 What the role has to offer:
 
 
 
 <ul>
 <li>
 Work in a fast-paced environment within a highly visible team!
 </li>
 <li>
 Set the marketing strategy within our META market arena.
 </li>
 <li>
 Design and drive innovative marketing plans to help the company achieve its strategic goals.
 
 
 
 </li>
 </ul>
 
 About the role:
 
 
 
 Thales is looking for a Global IAM Marketing Manager to join the team, covering META markets. You will join a high performing team at the forefront of cyber security innovation and help drive our growth across META markets. You will work closely with the Sales and Customer Success teams, as well as the wider marketing teams, to drive business growth through in person and virtual events, as well as demand generation campaigns in META.
 
 
 
 Day to day you will:
 
 
 
 <ul>
 <li>
 Develop, execute and measure an integrated demand generation marketing plan aimed at generating pipeline. The plan must align with and support the achievement of the overall Regional Marketing goals.
 </li>
 <li>
 Partner closely with the Sales time to achieve company goals.
 </li>
 <li>
 Plan and execute events and campaigns.
 </li>
 <li>
 Identifying ideal customer profiles (ICP) and buyer personas, for target account selection that align with solutions and product.
 </li>
 <li>
 Create and deliver marketing programs and campaigns for priority accounts and key segments within the region and support sales teams with sales driven marketing activities.
 </li>
 <li>
 Partner with our content team and third-party agencies to create and localize content and messaging and adapt for 1-to-1, 1-to-few or 1-to-many sales and marketing initiatives across the entire buyer&rsquo;s funnel.
 </li>
 <li>
 Segment Marketing: Localize global messaging and develop segment-specific content and campaigns tailored to industry verticals and market maturity across META.
 </li>
 <li>
 Partner Marketing: Build joint marketing strategies with key channel and technology partners to generate demand, increase co-branding impact, and support regional revenue goals.
 </li>
 <li>
 Customer Marketing: Design and execute integrated campaigns that nurture our customer base and drive product adoption, upsell opportunities, and advocacy.
 </li>
 <li>
 Collaborate closely with global product marketing, sales, customer success, field teams, and the partner ecosystem to align go-to-market plans.
 </li>
 <li>
 Use data to track campaign effectiveness, optimize program performance, and continuously evolve tactics based on regional feedback and KPIs (i.e. Marketing Sourced Pipeline, Bookings, and others).
 </li>
 <li>
 Report metrics via SFDC and Power BI to present to regional sales and marketing teams.
 
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 You should have a strong understanding of the cybersecurity landscape alongside marketing execution and strategy. You should be an excellent relationship builder and creative marketer who can work independently whilst also knowing the importance of collaborating with your
 
 
 marketing team and other departments (procurement, creative services, external vendors, etc) to reach business goals. Proven experience across customer marketing, demand generation, partner marketing, and segment marketing in a regional
 
 
 or field marketing capacity.
 
 
 
 What We Can Offer
 
 
 
 We&rsquo;re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you&rsquo;ll have a variety of opportunities within our diverse, global organisation.
 
 
 
 Flexibility
 
 
 
 Your health and well-being matters to us and that&rsquo;s why we offer you the flexibility to do what&rsquo;s important to you; whether that&rsquo;s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
 
 
 Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
 
 
 At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
 
 
</div>

Regional Marketing Manager - META

Chesamel Group

<div>
 
 
 Job Title:
 
 Marketing Communications Manager
 
 
 
 Location:
 
 Saudi Arabia, if based in Dubai, must be able to travel to Saudi regularly
 
 
 
 Contract Length:
 
 12 months (View to extend for further 12 months)
 
 
 
 Start date:
 
 January
 
 
 
 
 
 Who We Are
 
 
 
 Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.
 
 
 We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the world's biggest and best-known tech companies choose to work with us.
 
 
 
 
 
 The Team
 
 
 
 Chesamel has a large team of marketing experts delivering on client projects across the globe, ranging from fully integrated and embedded consultancy to ad-hoc on demand project delivery. You will be joining a collective focused on delivering excellent client servicing while leading business transformation for our clients.
 
 
 
 
 
 Our Client
 
 
 
 Our client helps millions of organisations empower their employees, serve their customers, and build what's next for their business, all with technology built in the cloud. Their products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. You will be embedded in a team dedicated to helping businesses ranging from enterprises to startups, educational institutions and government agencies to see the benefits of our technology come to life.
 
 
 
 
 
 The Role:
 
 
 
 This is a role based in Dubai (Although can accept candidates based in Saudi, Qatar and other counitires in META region) supporting the Cloud Middle East, Turkey &amp; Africa (META) marketing team.
 
 
 
 
 The role is focused on developing, managing, and amplifying customer success stories that demonstrate the value of our clients Cloud technology to C-level and IT decision-maker audiences across enterprise organisations.
 
 
 The Customer References Manager will create and manage both written and visual content for digital and non-digital channels, partnering with a wide network across Cloud, including PR &amp; Comms, Campaigns, Brand, Analyst Relations, Product Management, Sales, and Field Marketing.
 
 
 
 
 
 This is a customer-facing role requiring strong storytelling, project management, and relationship-building skills to extract compelling narratives and deliver content that drives awareness, engagement, and demand generation across the META region.
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Customer Reference Pipeline Management (35%)
 
 
 <ul>
 <li>
 Follow established processes to identify, onboard, and manage new customer references across the META region.
 </li>
 <li>
 Monitor reference progress, proactively follow-up with stakeholders, and remove operational roadblocks.
 </li>
 </ul>
 
 
 Customer Experience &amp; Advocacy (20%)
 
 
 <ul>
 <li>
 Ensure a strong day-to-day customer experience throughout onboarding and reference creation.
 </li>
 <li>
 Act as an advocate for customers, representing their stories accurately and empathetically.
 </li>
 </ul>
 
 
 Storytelling &amp; Content Development (25%)
 
 
 <ul>
 <li>
 Create compelling written and visual content that translates product value into audience-relevant solutions.
 </li>
 <li>
 Shape narratives that resonate with specific audiences across digital and offline channels.
 </li>
 </ul>
 
 
 Publisher &amp; Influencer Engagement (10%)
 
 
 <ul>
 <li>
 Maintain relationships with regional technology publishers and influencers to amplify customer stories.
 </li>
 <li>
 Coordinate content distribution to maximise reach and visibility
 </li>
 </ul>
 
 
 Cross-functional Collaboration (10%)
 
 
 <ul>
 <li>
 Partner with PR &amp; Comms, Campaign Managers, Brand, Customer Reference teams, Product, Sales, Channel &amp; Field Marketing, Customers, and Partners to deliver outputs.
 </li>
 <li>
 Coordinate complex workstreams and ensure alignment on priorities, messaging, and customer positioning.
 </li>
 </ul>
 
 
 Essential qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor's degree and
 
 5 years experience
 
 in B2B Communications or Marketing Content Creation
 </li>
 <li>
 Excellent communication skills - written and presentation - in
 
 English and Arabic (Arabic is mandatory)
 
 </li>
 <li>
 Meticulous grammar and proofreading skills
 </li>
 <li>
 Experience developing and managing technical content
 </li>
 </ul>
 
 
 Desirable Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Passionate, innovative approach to content strategy and customer marketing campaigns
 </li>
 <li>
 Creative agency management experience
 </li>
 <li>
 Strong collaboration skills with a positive, can-do attitude
 </li>
 <li>
 Excellent time management and flexible working style
 </li>
 <li>
 Experience managing
 
 complex programmes/projects
 
 with multiple stakeholders
 </li>
 <li>
 Strong project management abilities (schedule definition, scope control, stakeholder engagement)
 </li>
 <li>
 Creative problem solver - scrappy, enthusiastic
 </li>
 </ul>
</div>

B2B Marketing Communications Manager

<div>Cluster Marketing Manager
A Cluster Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster&rsquo;s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened. 
 
 
What will I be doing? 
As Cluster Marketing Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function
<ul><li>Develop, proactively manage and implement the annual cluster marketing plan to include eCommerce, brand and loyalty marketing within budget guidelines</li>
<li>Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process</li>
<li>Responsible for measuring the success of all marketing activities, promotions and campaigns, and producing performance reports for all key stakeholders</li>
<li>Manage the roll out of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in Regional Marketing, eCommerce, Marketing Operations, Strategic Partnerships and HHonors and third party distribution</li>
<li>Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness</li>
<li>Ensure sales and F&amp;B teams receive adequate marketing support, and ensure collateral requirements are met</li>
<li>Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all marketing activities</li>
<li>Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment</li>
<li>Develop and manage all social media activity for the cluster and support departmental initiatives</li>
<li>Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements</li>
<li>Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities</li>
<li>Responsible for building a coherent social media strategy for the hotel and its outlets</li>
<li>Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques</li>
<li>Respond to customer postings as appropriate tackling any complaints and issues</li>
</ul>Managing Execution
<ul><li>Achieve agreed performance goals and marketing objectives of role set out by the Line Manager</li>
<li>Manage execution of marketing projects in line with resources and budget objectives</li>
<li>Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders</li>
<li>Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success</li>
<li>Ensure full brand compliance across all marketing initiatives at cluster level</li>
<li>Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li>
<li>Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements</li>
<li>Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows</li>
<li>Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation</li>
<li>Respond quickly and efficiently to all internal and external requests</li>
<li>Understand and champion Hilton's core values</li>
</ul>Developing Talent
<ul><li>Create an effective marketing team on property, fostering a productive team culture and encouraging career growth</li>
<li>Encourage and motivate individuals to achieve key company and personal objectives and targets</li>
<li>Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines</li>
<li>Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development</li>
<li>Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events</li>
</ul>Building Relationships
<ul><li>Establish excellent open communication with all operational teams, i.e. GM, DBD, F&amp;B and other department heads throughout the region</li>
<li>Develop and maintain good working relationships with various levels of Hilton&rsquo;s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams</li>
<li>Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing</li>
<li>Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a &lsquo;can do&rsquo; and customer focused attitude, providing peer support, cross-functional and across regions</li>
</ul>What are we looking for? 
A Cluster Marketing Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>College degree in Marketing or Hotel Management</li>
<li>Experience of working in a similar marketing position in the hospitality sector</li>
<li>Experience of managing and motivating a team along with evidence of driving successful team results</li>
<li>Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines</li>
<li>Experience of developing, creating and managing marketing campaigns with associated costs and working to budget restraints</li>
<li>Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams</li>
<li>Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management and reporting</li>
<li>Demonstrated ability to interact effectively with various levels of management</li>
<li>Outstanding communication skills in all areas of writing, listening and speaking English. Developed proficiency of native language dependant on location of role.</li>
<li>Communicate key information effectively to all levels of management using a variety of communication tools</li>
<li>Proficiency in Microsoft Office applications, budget management, project and time management</li>
<li>Able to think analytically, critically and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions</li>
<li>Ability to influence others in key situations whilst maintaining positive relationships</li>
<li>Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity</li>
<li>Execute calculated risks and pre-determine successful outcome</li>
<li>Ability to relate to the marketing world and adapt to changing priorities quickly and with ease</li>
<li>An accomplished leader offering excellent judgement, time management and decision making skills</li>
<li>Professional approach, clean and well groomed at all times</li>
<li>Friendly demeanour, positive and enthusiastic with a motivational attitude</li>
<li>Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed</li>
<li>Honesty, integrity and a passion for hard work</li>
<li>Creatively minded and has a thirst to work in marketing for the hospitality industry</li>
<li>Demonstrated self-starter with excellent attention to detail</li>
<li>High energy and the ability to motivate and manage a team - leading by example</li>
<li>Resourcefulness, customer focused and results oriented</li>
<li>Enjoys working collaboratively, key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li>
<li>Good understanding of Hilton, its core values and management structure</li>
</ul>It will be advantageous in this position if you demonstrate the following capabilities and advantages:
<ul><li>Master&rsquo;s degree in Business or Marketing</li>
<li>Previous experience of working in a marketing role in the hotel industry for a global leader</li>
<li>Qualifications in Project and Time Management</li>
<li>Able to speak further key business languages</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Marketing Manager

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