customer onboarding manager

Pavago

Job Title: Implementation Specialist
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for client onboarding sessions and project deadlines)
 
About the Role: 
Our client is seeking an Implementation Specialist to manage the onboarding and deployment of new clients. This role involves configuring systems, training users, and coordinating project timelines. The Implementation Specialist ensures that customers experience a smooth transition from sales to adoption, setting the foundation for long-term success and satisfaction.
 
Responsibilities:Client Onboarding & Kickoff: 
<ul>
<li>Lead client onboarding sessions, introducing workflows and timelines.</li>
<li>Gather client requirements and confirm scope of implementation.</li>
<li>Build strong client relationships from the start of engagement.</li>
</ul>
System Configuration: 
<ul>
<li>Configure accounts, permissions, and integrations (CRM, ERP, SaaS platforms, APIs).</li>
<li>Customize workflows, dashboards, and settings to match client use cases.</li>
<li>Test system functionality and troubleshoot issues before go-live.</li>
</ul>
Training & Enablement: 
<ul>
<li>Deliver training sessions via Zoom or in-person workshops.</li>
<li>Create user guides, video tutorials, and FAQs for ongoing support.</li>
<li>Ensure client users feel confident using the product.</li>
</ul>
Project Management: 
<ul>
<li>Maintain implementation project plans in Asana, Trello, or Monday.com.</li>
<li>Track milestones, dependencies, and deliverables against deadlines.</li>
<li>Provide regular status updates to clients and internal stakeholders.</li>
</ul>
Collaboration: 
<ul>
<li>Work closely with Sales for a smooth handoff of closed deals.</li>
<li>Partner with Customer Success Managers for post-implementation handoff.</li>
<li>Collaborate with Product/Engineering to flag bugs or feature requests.</li>
</ul>
Continuous Improvement: 
<ul>
<li>Document best practices for implementations.</li>
<li>Analyze onboarding performance (time-to-value, adoption rate).</li>
<li>Suggest improvements to processes and playbooks.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Strong communicator who can simplify technical concepts.</li>
<li>Highly organized project manager who thrives on deadlines.</li>
<li>Proactive problem solver with a customer-first mindset.</li>
<li>Comfortable working across technical and non-technical teams.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>2+ years in implementation, onboarding, or technical project management.</li>
<li>Familiarity with SaaS platforms, CRMs, or ERP systems.</li>
<li>Strong presentation and training skills.</li>
<li>Proficiency with project management tools (Asana, Trello, Monday.com, Jira).</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>Experience implementing SaaS solutions for SMB or enterprise clients.</li>
<li>Technical skills in APIs, SQL, or integrations.</li>
<li>Industry background in software, healthcare, finance, or professional services.</li>
<li>Certification in project management (PMP, CAPM, or Agile).</li>
</ul>
What Does a Typical Day Look Like?
 An Implementation Specialist’s day revolves around guiding new clients through the onboarding journey. You will:
 <ul>
<li>Kick off onboarding projects, confirming scope and timelines with clients.</li>
<li>Configure systems and integrations, testing to ensure smooth operation.</li>
<li>Deliver training sessions to client users and create follow-up resources.</li>
<li>Track progress in project management tools, ensuring deadlines are met.</li>
<li>Escalate technical issues to engineering while keeping the client informed.</li>
<li>End the day by updating reports on onboarding progress and preparing for the next client meeting.</li>
</ul>
In essence: you are the bridge between sales and customer success, ensuring clients achieve value quickly and confidently.
 
Key Metrics for Success (KPIs): 
<ul>
<li>Time-to-value (average days from sale to adoption).</li>
<li>% of implementations delivered on time and within scope.</li>
<li>Client satisfaction scores (CSAT/NPS) post-onboarding.</li>
<li>User adoption and training completion rates.</li>
<li>Smooth handoff to Customer Success teams.</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., build a mock implementation project plan or deliver a short training session)</li>
<li>Client Interview with Customer Success/Implementation Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Implementation Consultant

Nomia Ltd

This role is vital for leading the successful onboarding of new customers onto the NOMIA platform. You will be a hands-on leader, adept at project and stakeholder management, with a deep understanding of procurement processes and a passion for driving rapid value for our customers. 
Roles &amp; Responsibilities 
<ul>
<li>End-to-End Project Leadership: Spearhead the complete implementation lifecycle for customers, overseeing all stages from initial planning and kick-off to go-live and final handover. This includes proactively managing all project tasks, milestones, and risks to ensure a swift and successful onboarding journey. </li>
</ul>
<ul>
<li>Stakeholder Management &amp; Communication: Effectively manage and communicate with a diverse range of internal and external stakeholders, including technical and data teams, functional consultants, procurement professionals, change management leaders, and supplier enablement teams. </li>
</ul>
<ul>
<li>Portfolio Management &amp; Prioritisation: Successfully manage a dynamic portfolio of concurrent customer projects, effectively prioritising tasks to meet competing deadlines and customer expectations. </li>
</ul>
<ul>
<li>Customer Focus: Show an unwavering commitment to customer success, acting as the ultimate owner of the customer's onboarding journey to ensure it is both swift and successful. </li>
</ul>
<ul>
<li>Scope &amp; Commercial Oversight: Meticulously track project scope and budget against contractual agreements for each customer, professionally managing change requests and identifying potential for additional services </li>
</ul>
<ul>
<li>Portfolio-Level Reporting: Design and deliver concise, consolidated status reports and dashboards for internal leadership, providing clear visibility into the health, risks, and progress of the entire customer project portfolio. </li>
</ul>
<ul>
<li>Comprehensive Procurement Expertise: Apply deep expertise of the end-to-end procurement lifecycle to collaboratively design and build customer procurement processes from the ground up within the NOMIA platform. </li>
</ul>
<ul>
<li>Continuous Improvement of Implementation Practices: Actively contribute to the evolution of our internal implementation methodology, developing and refining best practices to accelerate customer time-to-value. </li>
</ul>
Qualifications/Skills: 
<ul>
<li>Proven Project Management Experience: 3 to 6 years of demonstrable experience managing complex procurement transformation projects within a challenging, fast-paced environment. </li>
</ul>
<ul>
<li>Procurement Technology Implementation: Prior hands-on experience implementing procurement software or ERP systems is essential. Examples include Ivalua, Coupa, SAP Ariba (Buying and Invoicing), or Oracle Fusion. </li>
</ul>
<ul>
<li>Agile Project Delivery: Experience with Agile project management methodologies and their application in a software implementation context. </li>
</ul>
<ul>
<li>Formal Project Management Credentials: A recognised project management qualification (e.g., PMP, PRINCE2) is advantageous. </li>
</ul>
<ul>
<li>Procurement Acumen: A professional procurement qualification (e.g., MCIPS) or equivalent, demonstrating deep knowledge of procurement principles and best practices. </li>
</ul>
<ul>
<li>Structured and Organised: A highly organised individual with a proven ability to manage multiple, complex projects simultaneously. </li>
</ul>
<ul>
<li>Exceptional Communication and Interpersonal Skills: The ability to build rapport and communicate effectively with stakeholders at all levels of an organisation. </li>
</ul>

Implementation Manager - UAE

This role is vital for leading the successful onboarding of new customers onto the NOMIA platform. You will be a hands-on leader, adept at project and stakeholder management, with a deep understanding of procurement processes and a passion for driving rapid value for our customers.

Roles &amp; Responsibilities

<ul>
 <li>End-to-End Project Leadership: Spearhead the complete implementation lifecycle for customers, overseeing all stages from initial planning and kick-off to go-live and final handover. This includes proactively managing all project tasks, milestones, and risks to ensure a swift and successful onboarding journey.</li>
 <li>Stakeholder Management &amp; Communication: Effectively manage and communicate with a diverse range of internal and external stakeholders, including technical and data teams, functional consultants, procurement professionals, change management leaders, and supplier enablement teams.</li>
 <li>Portfolio Management &amp; Prioritisation: Successfully manage a dynamic portfolio of concurrent customer projects, effectively prioritising tasks to meet competing deadlines and customer expectations.</li>
 <li>Customer Focus: Show an unwavering commitment to customer success, acting as the ultimate owner of the customer's onboarding journey to ensure it is both swift and successful.</li>
 <li>Scope &amp; Commercial Oversight: Meticulously track project scope and budget against contractual agreements for each customer, professionally managing change requests and identifying potential for additional services</li>
 <li>Portfolio-Level Reporting: Design and deliver concise, consolidated status reports and dashboards for internal leadership, providing clear visibility into the health, risks, and progress of the entire customer project portfolio.</li>
 <li>Comprehensive Procurement Expertise: Apply deep expertise of the end-to-end procurement lifecycle to collaboratively design and build customer procurement processes from the ground up within the NOMIA platform.</li>
 <li>Continuous Improvement of Implementation Practices: Actively contribute to the evolution of our internal implementation methodology, developing and refining best practices to accelerate customer time-to-value.</li>
</ul>

Qualifications/Skills:

<ul>
 <li>Proven Project Management Experience: 3 to 6 years of demonstrable experience managing complex procurement transformation projects within a challenging, fast-paced environment.</li>
 <li>Procurement Technology Implementation: Prior hands-on experience implementing procurement software or ERP systems is essential. Examples include Ivalua, Coupa, SAP Ariba (Buying and Invoicing), or Oracle Fusion.</li>
 <li>Agile Project Delivery: Experience with Agile project management methodologies and their application in a software implementation context.</li>
 <li>Formal Project Management Credentials: A recognised project management qualification (e.g., PMP, PRINCE2) is advantageous.</li>
 <li>Procurement Acumen: A professional procurement qualification (e.g., MCIPS) or equivalent, demonstrating deep knowledge of procurement principles and best practices.</li>
 <li>Structured and Organised: A highly organised individual with a proven ability to manage multiple, complex projects simultaneously.</li>
 <li>Exceptional Communication and Interpersonal Skills: The ability to build rapport and communicate effectively with stakeholders at all levels of an organisation.</li>
</ul>

Implementation Manager

Saudi Tadawul Group

<div>
 
 
 Principal Duties and Responsibilities
 
 
 <ol>
 <li>
 Lead and mentor the Customer Onboarding team, setting clear objectives and performance standards.
 </li>
 <li>
 Oversee and coordinate end-to-end onboarding activities, ensuring timely and accurate execution.
 </li>
 <li>
 Develop and maintain onboarding workflows and guidelines to enhance efficiency and customer experience.
 </li>
 <li>
 Identify and implement automation or digital solutions to improve onboarding speed and reduce manual efforts.
 </li>
 <li>
 Monitor onboarding progress and customer feedback to ensure continuous process improvement.
 </li>
 <li>
 Ensure full compliance with regulatory and internal requirements during all onboarding activities.
 </li>
 <li>
 Drive initiatives to enhance customer satisfaction, engagement, and retention throughout the onboarding journey.
 </li>
 </ol>
 
 
 
 
 
 Key Accountabilities
 
 
 <ol>
 <li>
 Guide, and assist employees by direct reports to perform their functional operations efficiently.
 </li>
 <li>
 Supervise the team&rsquo;s staff to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standards.
 </li>
 <li>
 Evaluate employees&rsquo; performance with continuous feedback on their assigned targets.
 </li>
 <li>
 Comply with communication and information sharing/handling policy to ensure confidentiality of the information and comply with all relevant risk and information security procedures to ensure operating within the acceptable risk levels.
 </li>
 <li>
 Administer the development and implementation of the function&rsquo;s policies, procedures, and processes covering all areas of the function&rsquo;s activities to ensure the fulfillment of all work requirements.
 </li>
 <li>
 Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Education and Certifications
 
 
 <ol>
 <li>
 Bachelor Degree in Business Administration, Marketing, Accounting, Finance or similar is required, Master Degree is preferred.
 </li>
 <li>
 Professional certifications are preferred
 </li>
 </ol>
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 4 + years of experience in customer onboarding, client relations, or account management, customer lifecycle management.
 </li>
 </ul>
 
 
 Skills Required
 
 
 <ol>
 <li>
 Leadership skills
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Project management skills
 </li>
 </ol>
</div>

Customer Onboarding Team Leader

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

NOMIA

<div>Nomia is transforming the way organizations manage tail spend procurement.
Our AI-powered SaaS platform combines cutting-edge technology with deep human procurement expertise to simplify sourcing, drive compliance, and unlock measurable value.
With a fast-growing global customer base and teams across London, Dubai, Singapore, Krakow, Chicago, and India, we&rsquo;re building a rocket ship for growth, and we&rsquo;re looking for passionate, high-impact people to join us.
The Role
This role is vital for leading the successful onboarding of new customers onto the NOMIA platform. You will be a hands-on leader, adept at project and stakeholder management, with a deep understanding of procurement processes and a passion for driving rapid value for our customers.
Roles &amp; Responsibilities<ul>
<li>
End-to-End Project Leadership: Spearhead the complete implementation lifecycle for customers, overseeing all stages from initial planning and kick-off to go-live and final handover. This includes proactively managing all project tasks, milestones, and risks to ensure a swift and successful onboarding journey.
</li></ul><ul><li>Stakeholder Management &amp; Communication: Effectively manage and communicate with a diverse range of internal and external stakeholders, including technical and data teams, functional consultants, procurement professionals, change management leaders, and supplier enablement teams.
</li></ul><ul><li>Portfolio Management &amp; Prioritisation: Successfully manage a dynamic portfolio of concurrent customer projects, effectively prioritising tasks to meet competing deadlines and customer expectations.
</li></ul><ul><li>Customer Focus: Show an unwavering commitment to customer success, acting as the ultimate owner of the customer's onboarding journey to ensure it is both swift and successful.
</li></ul><ul><li>Scope &amp; Commercial Oversight: Meticulously track project scope and budget against contractual agreements for each customer, professionally managing change requests and identifying potential for additional services
</li></ul><ul><li>Portfolio-Level Reporting: Design and deliver concise, consolidated status reports and dashboards for internal leadership, providing clear visibility into the health, risks, and progress of the entire customer project portfolio.
</li></ul><ul><li>Comprehensive Procurement Expertise: Apply deep expertise of the end-to-end procurement lifecycle to collaboratively design and build customer procurement processes from the ground up within the NOMIA platform.
</li></ul><ul><li>Continuous Improvement of Implementation Practices: Actively contribute to the evolution of our internal implementation methodology, developing and refining best practices to accelerate customer time-to-value.
</li></ul>Qualifications/Skills:
<ul><li>Proven Project Management Experience: 3 to 6 years of demonstrable experience managing complex procurement transformation projects within a challenging, fast-paced environment.
</li></ul><ul><li>Procurement Technology Implementation: Prior hands-on experience implementing procurement software or ERP systems is essential. Examples include Ivalua, Coupa, SAP Ariba (Buying and Invoicing), or Oracle Fusion.
</li></ul><ul><li>Agile Project Delivery: Experience with Agile project management methodologies and their application in a software implementation context.
</li></ul><ul><li>Formal Project Management Credentials: A recognised project management qualification (e.g., PMP, PRINCE2) is advantageous.
</li></ul><ul><li>Procurement Acumen: A professional procurement qualification (e.g., MCIPS) or equivalent, demonstrating deep knowledge of procurement principles and best practices.
</li></ul><ul><li>Structured and Organised: A highly organised individual with a proven ability to manage multiple, complex projects simultaneously.
</li></ul><ul><li>Exceptional Communication and Interpersonal Skills: The ability to build rapport and communicate effectively with stakeholders at all levels of an organisation.
</li></ul>General Information<ul>
<li>
Adhere to Nomia&rsquo;s data protection and information security policies at all times.</li>
<li>Promote diversity and inclusion in line with Nomia&rsquo;s core values.</li>
<li>This is a hybrid role, with three office days per week required, potentially more during training or as requested by your supervisor.</li>
<li>Contribute to continuous improvement in systems and processes.</li>
<li>Please note that this role description is a guideline, and duties may evolve over time.</li></ul></div>

What you will be doing: <div> </div> - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software. - Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. - Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. - Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) - Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. - Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. <div> </div> About You: - Enthusiastic - Super organized and has great attention to detail - Excellent communication and interpersonal skills - Collaborative and willing to learn - Thrives in a customer centric environment - Comfortable working independently and remotely as well as collaboratively <div> </div> 
<div></div>

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