customer onboarding manager

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

Mashreq

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  As the Senior Product Owner for Onboarding, you will be responsible for driving the strategy, vision, and execution of our customer onboarding product. You will lead cross-functional teams to design, build, and optimize a frictionless, secure, and delightful onboarding journey for customers&mdash;from initial sign-up to full account activation. The role requires strong leadership, excellent communication skills, and the ability to balance customer needs with business goals in a fast-paced, agile environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Result Areas
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Product Strategy &amp; Vision:
   </strong>
   Define and communicate the product vision and strategy for the onboarding process. Ensure alignment with the overall business goals, customer needs, and regulatory requirements.
  </li>
  <li>
   <strong>
    Roadmap Ownership:
   </strong>
   Develop and maintain a clear, actionable product roadmap for onboarding features, including timeline management, prioritization, and cross-functional coordination.
  </li>
  <li>
   <strong>
    User-Centric Design:
   </strong>
   Champion a customer-centric approach, focusing on designing seamless, intuitive onboarding experiences that are optimized for user engagement and retention.
  </li>
  <li>
   <strong>
    Cross-Functional Collaboration:
   </strong>
   Work closely with UX/UI designers, engineering teams, compliance officers, and data analysts to build and deliver high-quality onboarding features and enhancements.
  </li>
  <li>
   <strong>
    Stakeholder Management:
   </strong>
   Communicate product priorities, timelines, and progress to senior stakeholders, including executives and department heads. Act as the primary point of contact for onboarding-related initiatives.
  </li>
  <li>
   <strong>
    Agile Product Delivery:
   </strong>
   Lead and participate in agile ceremonies (e.g., sprint planning, reviews, retrospectives) and work closely with development teams to ensure timely and efficient delivery of features.
  </li>
  <li>
   <strong>
    Continuous Improvement:
   </strong>
   Analyze product performance through customer feedback, metrics, and A/B testing. Identify opportunities to enhance the onboarding process, reduce friction, and improve conversion rates.
  </li>
  <li>
   <strong>
    Regulatory &amp; Security Compliance:
   </strong>
   Work with legal and compliance teams to ensure onboarding processes comply with relevant financial regulations, data privacy standards, and security requirements.
  </li>
  <li>
   <strong>
    Customer Insights &amp; Data-Driven Decisions:
   </strong>
   Use data analytics, customer research, and testing to inform decision-making and identify areas for optimization or new features.
  </li>
  <li>
   <strong>
    Team Leadership &amp; Mentorship:
   </strong>
   Provide guidance to junior product owners, supporting their professional growth and ensuring best practices are followed across product teams.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Operating Environment, Framework and Boundaries, Working Relationships
  </strong>
 </p>
 <ol>
  <li>
   A rigorous, data- driven, and highly analytical mindset proven track record of growing, scaling the business KPIs
  </li>
  <li>
   Advanced understanding of optimizing and improving customer journey
  </li>
  <li>
   Experience of leading and working with cross functional teams to deliver common objectives
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Problem Solving
  </strong>
 </p>
 <ol>
  <li>
   Ability to handle challenges and multi-task.
  </li>
  <li>
   Ability to work coherently with teams engaged with different priorities.
  </li>
 </ol>
 <p>
 </p>
 <p>
  <strong>
   Decision Making Authority &amp; Responsibility
  </strong>
 </p>
 <p>
  Ability to see the big picture, join the dots and align all stakeholders towards flawless execution. The candidate should be able to demonstrate the ability to understand business goals and optimize campaigns to deliver desired results.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Knowledge, Skills and Experience
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Degree in Marketing or related field with 4-5 years experience
  </li>
  <li>
   Experience in in banking / financial industry with focus on customer acquisition, strategy, design, implementation etc.
  </li>
 </ul>
</div>


Senior Product Owner Onboarding NeoBiz (Mashreq Digital Bank Pakistan Limited)

Kuehne+Nagel

<div>
 <strong>
  It's more than a job
  <br/>
  <br/>
 </strong>
 Are you ready to take on a critical role in shaping seamless customer experiences in logistics? As a Customer Onboarding Expert at Kuehne+Nagel, you will lead new business integrations, ensuring smooth transitions and operational excellence. With our proven CTI methodology and Zero Failure process, you will be the key player in turning complex challenges into success stories. Join us and make an impact in the dynamic world of contract logistics!
 <br/>
 <br/>
 &lrm;
 <br/>
 <br/>
 The Customer Onboarding Expert is responsible for supporting customer integration processes, including new business start-ups, system migrations, facility relocations, and specific projects. This role ensures tasks are completed on time, within scope, and aligned with Kuehne+Nagel/Customer objectives. It involves supporting activities and collaborating with team members to achieve project goals with the National Contract Logistics Customer Onboarding Manager.
 <br/>
 <br/>
 <strong>
  How you create impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement project plans to ensure a smooth customer transition into our services;
  </li>
  <li>
   Track progress and provide regular updates to stakeholders;
  </li>
  <li>
   Work closely with internal teams (Business Development, Operations, IT, Production Systems, and Customer Engagement) to align onboarding processes with customer needs;
  </li>
  <li>
   Manage and coordinate related teams and customer implementations on behalf of the National Contract Logistics Customer Onboarding Manager;
  </li>
  <li>
   Identify and mitigate risks in onboarding processes to improve efficiency;
  </li>
  <li>
   Utilize project management tools to monitor onboarding success and optimize workflows;
  </li>
  <li>
   Translate customer requirements into actionable project plans;
  </li>
  <li>
   Ensure customer expectations are met through clear communication and proactive issue resolution;
  </li>
  <li>
   Provide structured internal and external reporting;
  </li>
  <li>
   Address scope changes, risks, and deviations promptly with strong problem-solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we would like you to bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (Industrial Engineering, or a related field);
  </li>
  <li>
   2+ experience in , project management, project implementation, customer onboarding or a related field;
  </li>
  <li>
   Proficiency in AutoCAD as it will be used for warehouse design, layout validation, and operational planning;
  </li>
  <li>
   Excellent written and verbal communication skills in both English &amp; Turkish;
  </li>
  <li>
   Strong communication and relationship management skills;
  </li>
  <li>
   Experience with project management methodologies and tools;
  </li>
  <li>
   Analytical mindset with the ability to troubleshoot and optimize processes;
  </li>
  <li>
   A valid driver&rsquo;s license is required.
   <br/>
   <br/>
  </li>
 </ul>
 Because some stages of the hiring process are carried out in English, we kindly ask all applicants to upload their resume in English
 <br/>
 <br/>
 <strong>
  What's in it for you
  <br/>
  <br/>
 </strong>
 At Kuehne + Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts.
 <br/>
 <br/>
 <strong>
  Who we are
  <br/>
  <br/>
 </strong>
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 <br/>
 <br/>
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 <br/>
 <br/>
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>


Contract Logistics Customer Onboarding Expert

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
<br><br>
As an Assistant Manager of HR Operations, You Will…
<br><br>
<ul>
<li>Research, implement and administer all company benefit plans</li>
<li>Lead a team of 4-5 employees</li>
<li>Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables</li>
<li>Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times</li>
<li>Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs</li>
<li>Prepare onboarding email templates for the employees</li>
<li>Stay up-to-date with innovative and creative ways of onboarding new employees</li>
<li>Strive for continuous improvements and work excellence on HR operational matters</li>
<li>Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team</li>
<li>Oversee HR databases and internal software</li>
<li>Consult with line management providing HR guidance when appropriate</li>
<li>Analyze and monitor HR performance metrics and KPIs</li>
<li>Prepare periodic reports for management, as necessary and timely manner</li>
<li>Carry out tasks as assigned by the HR Senior Manager/Director</li>
</ul>
As an Assistant Manager of HR Operations, You Have…
<br><br>
<ul>
<li>3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department</li>
<li>Strong experience working with Applicant Tracking Systems and Employee Onboarding Software</li>
<li>Good understanding of general Human Resources policies and procedures</li>
<li>Strong knowledge of various employment/labor laws</li>
<li>Ability to maintain sensitive and confidential information</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to manage and handle multiple tasks</li>
<li>Exceptional attention to detail</li>
<li>Must be able to identify and resolve problems in a timely manner</li>
<li>Strong decision-making skills</li>
</ul>


Assistant Manager, HR Operations

<div>
 Job Purpose:
 <br/>
 The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards. Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.
 <br/>
 Key Responsibilities:
 <br/>
 VRM is pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 <br/>
 &bull; Lead Management &amp; Drop-off Handling (New Acquisition)
 <br/>
 &bull; Managing NSTP Scenarios
 <br/>
 &bull; Assisted client onboarding
 <br/>
 &bull; Client Servicing &amp; Complaints Handling
 <br/>
 &bull; Cross-Sell (within 3 Months on Books)
 <br/>
 &bull; Portfolio Management
 <br/>
 Knowledge, Skills &amp; Experience:
 <br/>
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 <br/>
 &bull; Strong Interpersonal skills and cultural sensitivity
 <br/>
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 <br/>
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 <br/>
 &bull; Self-Motivated and positive attitude.
 <br/>
 &bull; Analytical and numeric skills.
 <br/>
 &bull; Problem resolution skills.
 <br/>
 &bull; Ability to work under pressure and think on his/er feet.
 <br/>
 &bull; Dynamic, result-oriented approach to work.
</div>


Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

The Home Depot

<div><b>Position Purpose:</b><p>
The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance.</p><b><br>
Key Responsibilities:</b><ul><li>
40% Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.</li><li>
30% Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding &amp; compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.</li><li>
20% Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.</li><li>
10% Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position reports to the Manager.</li><li>
This position has 0 direct reports.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Bachelor's degree preferred</li><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Excellent written and verbal communication skills</li><li>
Home Depot experience in Services or Contact Centers
</li><li>Attention to detail
</li><li>Ability to multi-task and manage multiple accounts
</li><li>Ability to work independently and navigate through changing priorities, technology and processes</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
2</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li><li>
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div>

Service Provider Research Coordinator

jamf

<div><div><p>At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.</p>
<p>
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.</p></div><p></p><p><b><br>
What you'll do at Jamf:</b></p>
<p>
The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success. This role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance. With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time.</p><br>
<p></p>
<p><b>
For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.</b></p><br>
<p></p>
<p><b>
What you can expect to do in this role</b><b>:</b></p>
<ul>
<li>Independently welcome new customers and support them through initial onboarding engagements</li>
<li>Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful</li>
<li>Learn the product in depth and confidently explain core features, workflows, and best practices</li>
<li>Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios</li>
<li>Gather customer goals and questions to design onboarding experiences reflecting each customer's unique environment and priorities</li>
<li>Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle</li>
<li>Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time</li>
<li>Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey</li>
<li>Track onboarding activities, milestones, and customer feedback in internal systems</li>
<li>Identify and resolve common customer questions or challenges independently and escalate when appropriate</li>
<li>Contribute to onboarding documentation, templates, and learning resources</li>
<li><i>#</i><i>LI</i><i>-Remote</i></li></ul><br>
<p></p>
<p><b>
What we are looking for:</b></p>
<ul>
<li>Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)</li>
<li>Experience working with software or technology products (Preferred)</li>
<li>Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus</li>
<li>Strong communication skills with a friendly, professional approach</li>
<li>Comfort speaking with customers via video calls, email, and chat</li>
<li>Ability to learn new software tools and concepts quickly</li>
<li>Organized and detail-oriented, with the ability to manage multiple tasks</li>
<li>Problem solving mindset and willingness to ask questions and seek guidance</li>
<li>Collaborative team player with a customer-first attitude</li>
<li>2 Year / Associate's or Bachelor's degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)</li>
<li>Introductory Customer Success or Customer Support Certifications (Preferred)</li>
<li>Basic onboarding, enablement or training certifications (Preferred)</li>
<li>A combination of relevant experience and education may be considered
<ul><li>Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree</li></ul></li><br>
</ul>
<p></p><p><b>SECURITY AND PRIVACY REQUIREMENTS</b></p>
<ul>
<li>Participation in ongoing security training is mandatory</li>
<li>Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches</li>
<li>Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf</li></ul><br>
<p></p>
<p><b>
How we help you reach your best potential:</b></p>
<ul>
<li>Named a 2025 Best Companies to Work For by U.S. News</li>
<li>Named a 2025 Newsweek America's Greatest Workplaces for Gen Z</li>
<li>Named a 2024 Best Technology Company to Work For by U.S. News</li>
<li>Named one of Forbes Most Trusted Companies in 2024</li>
<li>Named a 2024 Best Companies to Work For by U.S. News</li>
<li>Named a 2024 Newsweek America's Greatest Workplaces for Parents &amp; Families</li>
<li>Named a 2024 PEOPLE Companies That Care by PEOPLE&reg; and Great Place To Work&reg;</li>
<li>We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.</li>
<li>Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.</li>
<li>Our customers are some of the most loyal in the world. We put people over profits &ndash; which is why our customers keep coming back to us!</li>
</ul><div><p><b>
What it means to be a Jamf?</b><br>
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
</p><p>Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
</p><p>Above it all, waves our banner of #OneJamf &ndash; and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.</p><p><br>
<b>
What does Jamf do?</b><br>
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security &ndash; anytime, anywhere &ndash; to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.</p>
<p>
Get social with us and follow the conversation at #OneJamf</p><br>
<p></p>
<p><i>
Jamf is committed to creating an inclusive &amp; supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at </i><i>recruiting@jamf.com</i></p></div></div><p></p>

Customer Onboarding Specialist

Search 10000+ Customer onboarding manager jobs near you this May. New roles added regularly across leading industries. Apply today.