customer onboarding specialist

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

tripstack

<div>
 
 About Tripstack
 
 
 
 Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
 
 
 Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.
 
 
 Its technology ingest over 30B price points and handles over 240 million searches daily.
 
 
 Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.
 
 
 For more information, visit:
 
 
 www.tripstack.com
 
 
 www.etraveligroup.com
 
 
 The role
 
 
 We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
 
 
 Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
 
 
 Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
 
 
 
 Responsibilities
 
 
 
 
 Customer Onboarding &amp; Implementation
 
 
 
 <ul>
 <li>
 Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
 </li>
 <li>
 Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.
 
 
 </li>
 </ul>
 
 Client Relationship &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
 </li>
 <li>
 Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
 </li>
 <li>
 Keep a detailed project plan for the onboarding of all new customers
 </li>
 <li>
 Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
 </li>
 <li>
 Highlight product features to be developed to help shape the B2B product roadmap
 </li>
 <li>
 Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer
 
 
 </li>
 </ul>
 
 Strategic Performance Reviews
 
 
 
 <ul>
 <li>
 Monitor customer KPIs to proactively identify and address any risks or opportunities.
 </li>
 <li>
 Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
 </li>
 <li>
 Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
 </li>
 <li>
 Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders
 
 
 </li>
 </ul>
 
 Note:
 
 You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
 </li>
 <li>
 A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
 </li>
 <li>
 Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
 </li>
 <li>
 Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
 
 
 </li>
 </ul>
 
 Additional Experience That Would Be Considered An Asset
 
 
 
 <ul>
 <li>
 Experience using Customer Success platforms and CRM software.
 </li>
 <li>
 A background in technical implementation, onboarding, or client training.
 </li>
 <li>
 Experience in the flight industry is a significant plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
 
 
 At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
 
 
 Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
 
 
 Learn more about us at www.tripstack.com
 
 
</div>

Customer Success Manager (Client Services & Onboarding)

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
 
 
 
 
 
 
 PTCL Group Vision &amp; Values
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 In this role, you&rsquo;ll be responsible for overseeing the verification of customer information and assessing the feasibility of installation for new sales orders. The role ensures compliance with KYC regulations and internal policies while also evaluating the technical and logistical feasibility of fulfilling sales orders. This position plays a crucial role in mitigating risk and ensuring that all orders are valid, accurate, and viable for execution.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Conduct thorough verification of customer identity and details in line with KYC regulatory requirements and company policies. o Review and validate documents such as identification, business licenses, and other necessary information for customer onboarding. o Ensure that all sales orders comply with KYC norms and flag any discrepancies or concerns for further review. o Maintain accurate records of customer documentation for audit purposes.
 </li>
 <li>
 Evaluate the feasibility of each sales order by assessing the technical, geographical, and logistical factors that impact the installation. o Collaborate with the technical, operations, and network teams to determine whether the infrastructure supports the service or product being sold. o Communicate the feasibility results to the sales team, advising them on possible challenges or delays in execution. o Provide feedback on alternative solutions in cases where the original order is not feasible.
 </li>
 <li>
 Work closely with sales representatives to gather all necessary customer information and documentation to initiate the KYC process. o Liaise with the operations and technical teams to ensure that feasibility assessments are aligned with company capabilities and customer expectations. o Provide timely feedback to sales teams regarding the status of KYC checks and feasibility assessments, ensuring smooth communication throughout the sales cycle.
 </li>
 <li>
 Identify and mitigate risks associated with customer onboarding by ensuring all KYC requirements are met and that orders are feasible for execution. o Stay updated on KYC regulations and industry standards and implement any necessary changes in processes or documentation requirements. o Ensure compliance with internal policies, legal requirements, and industry standards throughout the KYC and feasibility processes.
 </li>
 <li>
 Continuously monitor and improve the KYC and feasibility processes to reduce turnaround times and enhance efficiency. o Implement automation or software solutions where possible to streamline data verification and feasibility checks. o Maintain detailed reports on the KYC and feasibility processes, providing insights to senior management on areas for improvement. o Prepare weekly and monthly reports on KYC compliance and feasibility outcomes for internal reviews.
 </li>
 <li>
 Communicate directly with customers, when necessary, to resolve KYC-related issues or to request additional documentation. o Inform customers of any delays or concerns related to the feasibility of their orders, providing clear explanations and potential alternatives. o Act as the point of contact for any escalations related to KYC documentation or feasibility concerns.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 &bull;
 
 Bachelor&rsquo;s degree in Business, Compliance, Operations, or a related field
 
 
 
 &bull;
 
 Experience in KYC, compliance, or sales operations, with a strong background in feasibility assessments or telecom industry-related processes
 
 
 
 
 
 
 Technical Competency:
 
 
 <ul>
 <li>
 MS Office
 </li>
 <li>
 CRM
 </li>
 <li>
 Maximo
 </li>
 <li>
 COPS Portal
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Executive KYC & Feasibility

Syrve

<div><h3 class="jobSectionHeader">About Syrve</h3>
Syrve is a leading international provider of restaurant management and POS software, trusted by 10,000+ customers worldwide.<h4 class="jobSectionHeader">
Role Description</h4>
As an Implementation Trainer, you will become an expert in Syrve&rsquo;s all-in-one POS system and support customers during onboarding and adoption. As part of the Customer Success team, you will deliver clear, practical training that helps users confidently operate the system in their daily work.
By translating complex functionality into easy-to-understand guidance, you&rsquo;ll ensure smooth implementations, reduce support needs, and drive long-term product adoption.<ul><li> 
Strong understanding of POS systems (experience with POS software is an advantage).</li></ul><ul><li>
Ability to quickly learn and stay updated with software changes and new features.</li><li>
Familiarity with CRM platforms and ticketing systems.</li></ul><ul><li>
Fluency in English and Arabic or Russian (spoken and written).</li><li>
Confident public speaker and trainer.</li><li>
Empathetic listener with strong conflict resolution and problem-solving abilities.</li><li>
Capable of handling customer complaints, feedback, and escalations effectively.</li><li>
Ability to develop and update training manuals and materials.</li><li>
Strong organizational and time management skills; able to manage multiple training schedules.</li><li>
Self-driven and able to work independently and within a team.</li><li>
Experience supporting clients through messaging apps (Telegram, WhatsApp) and via phone.</li><li>
Able to escalate technical issues promptly and accurately.</li><li>
Reliable in closing tickets and ensuring proper follow-up in CRM and support systems.</li></ul><h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
Share the training plan with customers before training.</li><li>
Follow the SOP for trainers.</li><li>
Provide training to customers both on-site and remotely.</li><li>
Sign off on training materials.</li><li>
Create new manuals.</li><li>
Share manuals with customers.</li><li>
Design training curriculum and make modifications to enhance effectiveness.</li><li>
Receive customer complaints and refer them to the appropriate departments and manager.</li><li>
Conduct error walkthroughs with customers remotely.</li><li>
Open cases in CRM and Pyrus, and document customer issues.</li><li>
Support clients via Telegram, WhatsApp, and phone calls.</li><li>
Close cases in CRM and Pyrus.</li><li>
Check the knowledge base for solutions to customer issues and inquiries.</li><li>
Escalate issues to the appropriate department when necessary.</li><li>
Alert internal team members in emergency customer situations.</li><li>
Update customers on expected issue resolution timeframes during training.</li><li>
Respond to customer queries and deliver company product presentations.</li></ul><h3 class="jobSectionHeader">
We Offer</h3><ul><li>
Engaging work environment with highly qualified specialists.</li><li>
Opportunities for professional development and career growth.</li><li>
Competitive paid time off and paternity leave.</li><li>
The chance to work in an international company with a diverse team.</li><li>
Compensation for English language course.</li><li>
Comprehensive health insurance coverage.</li></ul></div>

Implementation Trainer

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
Own the end-to-end customer journey from onboarding to post go-live by driving product adoption, ensuring smooth activation, and providing proactive support. Act as the main point of contact for customers on online ordering, payments, and Apple Pay, monitor usage and performance, communicate product updates, gather feedback, and work closely with internal teams to improve processes and customer experience.
What Will You Do❓<ul>
<li>
Track customer product adoption and proactively follow up with internal and external stakeholders to ensure fast and smooth activation.</li>
<li>Guide new customers through the onboarding process, ensuring they are set up for success.</li>
<li>Provide proactive support during the initial activation phase to ensure customers are utilizing the services effectively.</li>
<li>Follow up with customers post go-live to assess support.</li>
<li>Act as the main communication channel to enable customers about new product releases and features.</li>
<li>Develop a strong understanding of online products to confidently enable customers and handle complex questions.</li>
<li>Monitor customer usage regularly and engage through calls or messages to ensure continuous utilization of services.</li>
<li>Reviewing daily utilization reports and taking timely action to keep customers running smoothly.</li>
<li>Support and advise customers on online ordering, online payments, and Apple Pay activation.</li>
<li>Collect customer feedback and relay insights to internal teams to drive product and service improvements.</li>
<li>Track product releases and market trends.</li>
<li>Identify opportunities for process improvements across the full online customer lifecycle and collaborate with relevant teams to implement enhancements.</li>
</ul>
What Are We Looking For❓<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Business, or a related field.</li>
<li>1&ndash;2 years of experience in Product Enablement Customer Success, Implementation, or Account Management (preferably in SaaS, or ERP).</li>
<li>Strong communication and problem-solving skills.</li>
<li>Customer-focused, proactive, and solution-oriented mindset.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Fluency in Arabic and English.</li>
</ul>
Who Will Excel
<ul><li>Previous experience in e-commerce or online operations.</li>
<li>Strong technical skills, including proficiency in Microsoft Excel and basic analysis.</li>
<li>Proven ability to communicate effectively with cross-functional teams (Product, Engineering, Support) and customers.</li>
</ul>
What We Offer You❗
We believe you will love working at Foodics!<ul>
<li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Product Enablement Specialist

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