customer onboarding specialist

Foodics

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do
<ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul>
What Are We Looking For
<ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Dubai and /or different cities in UAE</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul>

Customer Onboarding Specialist

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 About this role&hellip;
 
 
 
 Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Onboarding Excellence:
 
 Manage the full client onboarding process, including system setup, while maintaining customer base.
 </li>
 <li>
 
 Project Management:
 
 Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.
 </li>
 <li>
 
 Product Expertise:
 
 Become an expert on customising Flipdish products for unique customer needs.
 </li>
 <li>
 
 Customer Communication:
 
 Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
 </li>
 <li>
 
 Customer Optimization:
 
 Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.
 </li>
 </ul>
 
 
 
 
 Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.
 
 
 
 
 
 
 
 We're looking for:
 
 
 <ul>
 <li>
 2+ years of experience in client-facing roles.
 </li>
 <li>
 A focus on delivering great customer experiences.
 </li>
 <li>
 Strong organisational and problem-solving skills.
 </li>
 <li>
 Technical troubleshooting proficiency.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role&hellip;

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. 


Key Responsibilities:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction. 


Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive. 


We're looking for:
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 
<h3 class="jobSectionHeader">
Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

BigTrader Technologies LLC

Job Title: Onboarding SpecialistLocation: Doha, Qatar Company: Bigtrader Technologies LLC Employment Type: Full-time Availability: Immediate Joining Required Project: https://iProcure.aiAbout iProcure.aiiProcure.ai is Qatar&rsquo;s first AI-powered B2B procurement and sourcing ecosystem, transforming how businesses discover, connect, and transact with verified suppliers and service providers. Our platform empowers the industrial and SME sectors with digital sourcing tools, RFQ management, and standardized product &amp; service listings based on global UNSPSC codes.Job SummaryThe Onboarding Specialist plays a critical role in ensuring a smooth, accurate, and high-quality onboarding experience for new suppliers and service providers joining the iProcure.ai platform. This role bridges customer experience, data accuracy, and platform operations, ensuring that every company profile is professionally represented and optimized for visibility and performance.Key ResponsibilitiesSupplier Onboarding &amp; Data Management<ul><li>Manage the end-to-end onboarding process for new suppliers and service providers through the admin panel.</li><li>Ensure all company information, UNSPSC categories, products, and services are entered accurately and completely.</li><li>Verify supporting data such as contact details, company descriptions, and industry classification before activation.</li><li>Coordinate with the sales team to ensure timely onboarding of newly acquired clients.</li></ul>Customer Experience &amp; Support<ul><li>Serve as the first point of contact for new users during the onboarding phase.</li><li>Conduct online or in-person walkthroughs to familiarize suppliers with the iProcure.ai dashboard and features.</li><li>Provide prompt and professional support to resolve onboarding or listing-related queries.</li><li>Collect feedback from onboarded clients to enhance the onboarding experience.</li></ul>Platform Quality &amp; Optimization<ul><li>Continuously review and maintain data quality, ensuring profiles meet platform standards.</li><li>Suggest enhancements in category mapping, product listing, and supplier data structure.</li><li>Collaborate with product and operations teams to refine onboarding workflows and automation tools.</li></ul>RequirementsExperience:<ul><li>1&ndash;3 years of experience in customer onboarding, operations, data entry, or CRM management (preferably in B2B or tech platforms).</li><li>Familiarity with procurement or supplier management systems is an advantage.</li></ul>Skills:<ul><li>Excellent attention to detail and data accuracy.</li><li>Strong communication and coordination skills.</li><li>Comfortable using CRM or admin dashboards.</li><li>Proficiency in Excel/Google Sheets for data handling.</li><li>Tech-savvy and process-driven mindset.</li></ul>Other Requirements:<ul><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Operations, or related fields.</li><li>Immediate availability preferred.</li></ul>Why Join Us<ul><li>Be part of Qatar&rsquo;s leading B2B digital transformation initiative.</li><li>Work closely with operations, product, and sales teams in a growth-focused environment.</li><li>Opportunity to grow into roles in Operations, Customer Success, or Account Management.</li></ul>How to ApplySend your CV to info@iprocure.ai.Job Type: Full-timePay: From QAR2,000.00 per month

Onboarding Specialist

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 About The Position
 
 
 
 
 
 
 We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.
 
 
 
 
 
 
 Position Deliverables:
 
 
 
 
 
 <ul>
 <li>
 
 Customer-focused approach with strong communication abilities
 
 
 
 </li>
 <li>
 
 Translate business needs into product use cases or technical specifications
 
 
 
 </li>
 <li>
 
 Configure the Freshworks suite of products according to customer requirements
 
 
 
 </li>
 <li>
 
 Quickly learn and adapt to new products or updates to existing products
 
 
 
 </li>
 <li>
 
 Use critical thinking and problem-solving skills to exceed customer expectations
 
 
 
 </li>
 <li>
 
 Train customers and their teams on daily product use and administration
 
 
 
 </li>
 <li>
 
 Document onboarding steps for future reference and smooth transitions to other teams
 
 
 
 </li>
 <li>
 
 Demonstrate the ability to multitask, manage multiple projects, and deliver on time
 
 
 
 </li>
 <li>
 
 Develop a strong understanding of configuration best practices within the Freshworks suite
 
 
 
 </li>
 <li>
 
 Capture and analyse complex technical requirements from customers and design feasible solutions
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 3 years of experience in the software/tech industry
 </li>
 <li>
 
 Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required
 
 
 
 </li>
 <li>
 
 Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities
 
 
 
 </li>
 <li>
 
 A proactive attitude towards contributing to both internal and external communities is a plus.
 
 
 
 </li>
 <li>
 
 Proven ability to work well in a team environment.
 
 
 
 </li>
 <li>
 
 Fundamental knowledge of current technology trends and programming concepts.
 
 
 
 </li>
 <li>
 
 Experience with integrating cloud systems using REST APIs.
 
 
 
 </li>
 <li>
 
 Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage.
 
 
 
 </li>
 <li>
 
 Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice.
 
 
 
 </li>
 <li>
 
 A passion for solving customer needs using our products.
 
 
 
 </li>
 <li>
 
 Strong interpersonal skills for interacting with customers via phone or video calls.
 
 
 
 </li>
 <li>
 
 A willingness to learn and grow within a constantly evolving platform.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead - Customer Onboarding

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Success Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 As a
 
 Customer Success Specialist
 
 at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 
 
 Client Journey Ownership:
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
 </li>
 </ul>
 
 
 Client Advocacy and Feedback:
 
 
 <ul>
 <li>
 Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
 </li>
 </ul>
 
 
 Issue Resolution Management:
 
 
 <ul>
 <li>
 Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
 </li>
 </ul>
 
 
 Onsite Visits and Actionable Feedback:
 
 
 <ul>
 <li>
 Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
 </li>
 </ul>
 
 
 Churn management:
 
 
 <ul>
 <li>
 Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
 
 customer retention
 
 and satisfaction and always act as the main point of contact for customers.
 </li>
 </ul>
 
 
 Cross/Up-Selling Opportunities:
 
 
 <ul>
 <li>
 Identify and pursue
 
 upselling
 
 and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
 </li>
 </ul>
 
 
 Renewal and Offboarding:
 
 
 <ul>
 <li>
 Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Customer Success
 
 ,
 
 Account Management
 
 , or
 
 Onboarding
 
 within a SaaS or FinTech environment preferably F&amp;B Industry.
 </li>
 <li>
 Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
 </li>
 <li>
 Strong understanding of POS systems and cloud-based technologies.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Excellent communication and relationship-building skills with a customer-first mindset
 </li>
 <li>
 Experience identifying and executing
 
 upsell
 
 or
 
 expansion opportunities
 
 within existing accounts
 </li>
 <li>
 Track record in
 
 reducing churn rates
 
 and driving
 
 customer retention.
 
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Success Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Success Specialist

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

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