customer onboarding specialist

Accenture

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>
Accenture Industry X is an advanced, digitally enabled, innovative planning and investment approach for manufacturing and asset-intensive industries. In your role within our Industry X team, you&rsquo;ll help clients take advantage of significant market opportunities as digital technology moves into the core of industry in product development and manufacturing environments. You&rsquo;ll assist them in transforming their product, manufacturing, and product-related services value chains across sectors such as Products, Communications, Media, High Tech, Chemicals, Mining, Oil &amp; Gas, and Utilities. As part of Accenture Industry X, you&rsquo;ll benefit from tailored career management and specialist skills that will fuel your ambitions.
What&rsquo;s in it for you?
&#10024;Work-Life Balance: Hybrid working model / Flexible hours / Birthday off / No dress code / Happy Hours
Health &amp; Wellness: Life &amp; Health Insurance / An Employee Assistance &amp; Wellness Program
Transportation: Shuttle service / Transportation support
 Financial Benefits: Meal allowance / Employee Referral Bonus Program / Performance bonus &amp; promotion / Accenture Recognition Points
Professional Development: Learning budget / Personal career development with People Leads / Buddy Program
Work Environment: Working on international projects with a globally diverse team / A fast-paced technology environment</div></div></div></div></div></div></div></div></div></div>
 
<div>Job Description 
We are looking for a detail-oriented, analytical, and customer-focused team member to support our customer onboarding, data management, and reporting processes. In this role, you will:<ul><li>
Work on customer onboarding processes by ingesting customer data into our analytic software.</li><li>
Troubleshoot and resolve issues that arise during customer onboarding.</li><li>
Collaborate closely with customers, helping them understand the architectural design and functionality of the software.</li><li>
Manage flight data and maintain reporting dashboards.</li><li>
Handle multiple projects across various data domains.</li><li>
Gather requirements, design, and implement scalable data pipelines to process and analyze large volumes of data.</li><li>
Ensure data quality, integrity, and security throughout the data lifecycle.</li><li>
Manage ETL (Extract, Transform &amp; Load) frameworks and ensure the quality and timeliness of data ingestion and transformation jobs.</li><li>
Collaborate with the data analytics and visualization team to design dashboards, reports, and visualizations for stakeholders.</li><li>
Conduct exploratory, descriptive, and predictive data analyses, and generate visual summaries of data.</li><li>
Identify data quality issues proactively and drive reusability and extensibility of the overall data architecture.</li></ul>
Requirements<ul><li>
Strong ability to communicate complex technical concepts clearly and fluently in English.</li><li>
Solid understanding of IT tools and environments, including Remote Desktop Protocol and the Microsoft Azure Portal.</li><li>
Working knowledge of SFTP server protocols and secure data transfer methods.</li><li>
Experience working with unstructured data and proficiency in handling XML and JSON file formats.</li><li>
Familiarity with scripting languages such as Python or PowerShell is an advantage.</li><li>
Proficiency in Microsoft Excel is considered a plus.</li><li>
Background in aviation or exposure to aviation-related data is highly desirable.</li><li>
A bachelor&rsquo;s degree from collage required; a degree in engineering is a plus.</li></ul></div>

Data Engineer

Foodics

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are looking to hire a Customer Success Specialist in Egypt to help provide our clients with the smoothest experience! 
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.<h3 class="jobSectionHeader">
What Will You Do&#10067;</h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul>Who Will Excel&#10067;<ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Customer Success Specialist

<div>ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities across the country. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As an Implementation Specialist, you will play a key role in onboarding new customers and helping them successfully implement our software to meet their clinical, operational, and business needs. We are seeking a process-driven and detail oriented team member to lead the ongoing implementation of our new billing product. This role will be responsible for defining and optimizing repeatable processes, partnering with our Product and cross-functional team members, and ensuring smooth onboarding and adoption for new users externally and internally. You will play a key role in developing Billing implementation into a scalable, consistent, and successful experience.
Implementation Specialists serve as the primary contact during the initial implementation phase, owning training from sales close to full use of ECP's software. This includes project managing through the process, troubleshooting issues, identifying &amp; mitigating churn risks, and providing proactive solutions when needed. Your main goal will be to drive customers to value quickly, with a focus on minimizing time to value.<ul>
<li>
Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges.</li>
<li>Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention.</li>
<li>Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service.</li>
<li>Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value.</li>
<li>Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software.</li>
<li>Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress.</li>
<li>Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks.</li>
<li>Generate product &amp; service reports by analyzing customer data, providing actionable insights to improve their experience.</li>
<li>Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks.</li>
<li>Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions.</li>
</ul>
Requirements<ul>
<li>Bachelor's degree required</li>
<li>2+ years of customer facing experience</li>
<li>1+ years implementing SaaS billing or financial service software</li>
<li>Software or web-based implementation experience</li>
<li>Excellent organizational, presentation, and communication skills
</li><li>A love for working with people to help them solve real-world problems</li>
<li>Experience working with project management software</li>
<li>Experience working with ECP or another provider of assisted living software is a bonus</li>
<li>Ability to travel as needed (expected up to 25% on average, based on customer demand)</li></ul></div>

Software Implementation Specialist - Billing Product

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Etraveli Group

<div>About Tripstack
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets. 
For more information, visit:
www.tripstack.com
www.etraveligroup.com
Requirements
The Role
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
1. Customer Onboarding &amp; Implementation<ul>
<li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li>
<li>Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li>
</ul>
2. Client Relationship &amp; Service Delivery<ul>
<li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li>
<li>Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li>
<li>Keep a detailed project plan for the onboarding of all new customers</li>
<li>Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li>
<li>Highlight product features to be developed to help shape the B2B product roadmap</li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer 
<li>
</li></ul>
3. Strategic Performance Reviews<ul>
<li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li>
<li>Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li>
<li>Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li>
<li>Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li>
</ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
Required:<ul>
<li>
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li>
<li>A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li>
<li>Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li>
<li>Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li>
</ul>
Preferred:<ul>
<li>
Experience using Customer Success platforms and CRM software.</li>
<li>A background in technical implementation, onboarding, or client training.</li>
<li>Experience in the flight industry is a significant plus.</li>
</ul>
Benefits
We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
#LI-Hybrid #LI-CM1</div>

Customer Success Manager (Client Services & Onboarding)

Search 10000+ Customer onboarding specialist jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 customer onboarding specialist jobs NEAR_ME

Data Engineer

Customer Success Specialist

Software Implementation Specialist - Billing Product

Software Implementation Specialist - Billing Product

Software Implementation Specialist - Billing Product

Customer Success Associate

Customer Success Manager (Client Services & Onboarding)