customer onboarding specialist

jamf

<div><div>At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.</div> 
What you'll do at Jamf:

The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success. This role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance. With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time. 


For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. 


What you can expect to do in this role:
<ul>
<li>Independently welcome new customers and support them through initial onboarding engagements</li>
<li>Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful</li>
<li>Learn the product in depth and confidently explain core features, workflows, and best practices</li>
<li>Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios</li>
<li>Gather customer goals and questions to design onboarding experiences reflecting each customer's unique environment and priorities</li>
<li>Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle</li>
<li>Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time</li>
<li>Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey</li>
<li>Track onboarding activities, milestones, and customer feedback in internal systems</li>
<li>Identify and resolve common customer questions or challenges independently and escalate when appropriate</li>
<li>Contribute to onboarding documentation, templates, and learning resources</li>
<li>#LI-Remote</li></ul> 


What we are looking for:
<ul>
<li>Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)</li>
<li>Experience working with software or technology products (Preferred)</li>
<li>Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus</li>
<li>Strong communication skills with a friendly, professional approach</li>
<li>Comfort speaking with customers via video calls, email, and chat</li>
<li>Ability to learn new software tools and concepts quickly</li>
<li>Organized and detail-oriented, with the ability to manage multiple tasks</li>
<li>Problem solving mindset and willingness to ask questions and seek guidance</li>
<li>Collaborative team player with a customer-first attitude</li>
<li>2 Year / Associate's or Bachelor's degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)</li>
<li>Introductory Customer Success or Customer Support Certifications (Preferred)</li>
<li>Basic onboarding, enablement or training certifications (Preferred)</li>
<li>A combination of relevant experience and education may be considered
<ul><li>Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree</li></ul></li> 
</ul>
SECURITY AND PRIVACY REQUIREMENTS
<ul>
<li>Participation in ongoing security training is mandatory</li>
<li>Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches</li>
<li>Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf</li></ul> 


How we help you reach your best potential:
<ul>
<li>Named a 2025 Best Companies to Work For by U.S. News</li>
<li>Named a 2025 Newsweek America's Greatest Workplaces for Gen Z</li>
<li>Named a 2024 Best Technology Company to Work For by U.S. News</li>
<li>Named one of Forbes Most Trusted Companies in 2024</li>
<li>Named a 2024 Best Companies to Work For by U.S. News</li>
<li>Named a 2024 Newsweek America's Greatest Workplaces for Parents &amp; Families</li>
<li>Named a 2024 PEOPLE Companies That Care by PEOPLE&reg; and Great Place To Work&reg;</li>
<li>We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.</li>
<li>Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.</li>
<li>Our customers are some of the most loyal in the world. We put people over profits &ndash; which is why our customers keep coming back to us!</li>
</ul><div>
What it means to be a Jamf? 
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf &ndash; and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. 

What does Jamf do? 
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security &ndash; anytime, anywhere &ndash; to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf 


Jamf is committed to creating an inclusive &amp; supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com</div></div>

Customer Onboarding Specialist

Taager

<div>About Taager 
Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs &mdash; whether beginners or experienced ones, to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we&rsquo;ve grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently Morocco. Today, we serve over 34,000 social commerce sellers, offering access to more than 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we&rsquo;re transforming the social commerce landscape in the MENA region. 

Our Mission 
To empower anyone to start and grow their own e-commerce business.

Our Vision 
We envision a world where anyone can sell online, earn a living, and even build wealth &mdash; all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants. 

Why Join Taager?
<ul>
<li>Work in an international environment with team members from over 10 nationalities.</li>
<li>Attractive compensation plan based on performance and scalability.</li>
<li>Strong focus on continuous learning, development, and internal promotions.</li>
<li>Join a team of ambitious, kind, and talented individuals.</li> 
</ul>
Role Summary:

We are seeking a highly organized, empathetic, and results-driven Onboarding Specialist to join our Account Management team. You will be the first dedicated point of contact for our new sellers, guiding them through a seamless and efficient onboarding journey. Your mission is to accelerate time-to-value, build strong foundational relationships, and set sellers up for long-term success on the Taager platform. Success in this role directly impacts seller retention, satisfaction, and initial growth. 

What will you do:
<ul>
<li>End-to-End Onboarding Execution:
<ul><li>Own the onboarding process for a portfolio of new sellers from sign-up to &quot;first successful sale&quot; and handover to their long-term Account Manager.</li>
<li>Conduct personalized kick-off calls and training sessions to welcome sellers, set expectations, and explain Taager&rsquo;s ecosystem, tools, and processes.</li>
<li>Guide sellers through platform setup, catalog integration, and initial inventory listing.</li>
</ul></li><li>Seller Education &amp; Enablement:
<ul><li>Develop and deliver clear training on using Taager&rsquo;s seller dashboard, understanding analytics, and navigating operational workflows (e.g., order fulfillment, returns).</li>
<li>Create and curate helpful resources, checklists, and tutorial videos to support self-service learning.</li>
</ul></li><li>Relationship Building &amp; Communication:
<ul><li>Proactively communicate with new sellers via email, chat, and video calls, providing a white-glove experience.</li>
<li>Build trust and rapport, acting as a knowledgeable advisor to address questions and overcome initial hurdles.</li>
</ul></li><li>Process Optimization &amp; Insights:
<ul><li>Track and report on key onboarding metrics (e.g., time to first sale, activation rate, initial NPS).</li>
<li>Identify bottlenecks in the onboarding funnel and collaborate with Product, Sales, and Account Management teams to streamline and improve the process.</li>
<li>Serve as the &quot;voice of the new seller,&quot; providing feedback to internal teams to enhance platform usability and support materials.</li>
</ul></li><li>Handover to Account Management:
<ul><li>Ensure a smooth, warm handoff to the seller&rsquo;s dedicated Account Manager, providing comprehensive notes on the seller&rsquo;s business, potential, and any specific needs.</li>
</ul>
</li></ul>What will make you successful: 

<ul>
<li><div><ul><li>2-4 years of experience in onboarding, customer success, account management, or training, preferably in a B2B SaaS, e-commerce, or marketplace environment.</li>
<li>Proven track record of managing multiple clients/projects simultaneously with a high attention to detail.</li>
<li>Exceptional Communication: Fluent in Arabic and English (written and spoken). Ability to explain complex processes simply and with patience.</li>
<li>Empathy &amp; Service Orientation: A natural helper who enjoys teaching and empowering others.</li>
<li>Organizational Prowess: Excellent project and time management skills. You thrive on creating order and ensuring nothing falls through the cracks.</li>
<li>Problem-Solving: Ability to troubleshoot issues independently and collaborate with technical teams when needed.</li>
<li>Tech-Savvy: Quick to learn new software platforms. Experience with CRM systems (e.g., Salesforce, HubSpot), project management tools, and e-commerce platforms is a plus.</li>
<li>Data-Driven: Comfortable using data to guide decisions and measure success.</li></ul></div></li></ul></div>

Onboarding Specialist - Egypt

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.
<h3 class="jobSectionHeader">
About the Role:</h3>

Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Serve as the primary point of contact for new SMB customers during their implementation phase</li>
<li>Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption</li>
<li>Monitor customer progress and activities to ensure adoption and timely activation</li>
<li>Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience</li>
<li>Handle a large volume of phone conversations and email inquiries</li>
<li>Build customer loyalty by delivering exceptional customer service</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>2+ years prior experience in a customer-facing role (sales and/or support)</li>
<li>Demonstrate Salesforce proficiency &amp; your ability to use data to inform engagement plans</li>
<li>Demonstrate a clear understanding of what success looks like for customers and Motive</li>
<li>Effective listening and problem-solving skills</li>
<li>Excellent communication (both written and verbal) and presentation skills</li>
<li>Proven ability to manage multiple responsibilities with a high attention to detail and professionalism</li>
<li>Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus</li>
<li>Ability to build and maintain relationships with clients and their key personnel</li>
<li>Strong business background including project management, account management, problem-solving, business planning, and analytical skills</li>
<li>Receptive to feedback, willingness to learn and embrace continuous improvement</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Implementation Specialist - Spanish

Spectrio LLC

<div>Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective: 
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.
Responsibilities include:<ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements: 
<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</div>

Client Educator I

Godwin Solutions

Entry Level Medical Sales Specialist | Client Services- West Palm Beach, FL 33409 - Godwin SolutionsGodwin Solutions is currently hiring for a full-time Entry Level Medical Sales Specialist to support client acquisition and account management efforts in our West Palm Beach office.This position is designed for individuals entering the field who are seeking a structured role in medical and health-related sales with defined responsibilities and ongoing training.Position SummaryThe Entry Level Medical Sales Specialist works directly with clients to review service options, provide information, and support the development of new and existing accounts. This role combines sales responsibilities with customer support in a team-based office environment.Key Responsibilities<ul><li>Assist clients with understanding and selecting appropriate medical and health insurance - related solutions</li><li>Support the onboarding of new client accounts</li><li>Maintain communication with existing clients to ensure satisfaction</li><li>Accurately document client interactions and updates</li><li>Follow established processes and guidelines for client management</li></ul>Qualifications<ul><li>Strong communication and interpersonal skills</li><li>Ability to learn and apply new information in a structured environment</li><li>Organized and detail-oriented</li><li>Professional and reliable</li><li>Full-time availability for an in-office position</li></ul>No prior license is required to be hired for this role.Training &amp; Development<ul><li>Structured onboarding and training program</li><li>Ongoing support from team leadership</li><li>Development in sales, client communication, and account management</li></ul>Work EnvironmentThis is an in-office position based in West Palm Beach. The role requires consistent attendance, professionalism, and the ability to work within a team-focused setting.Apply NowPlease submit your application and allow 24&ndash;48 hours for our team to review your information. Qualified candidates will be contacted directly regarding next steps.Pay: $108,978.00 - $123,879.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Entry Level Medical Sales Specialist | Client Services

Decklaration

<div>
 
 
 1Now
 
 is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for an
 
 Onboarding Specialist
 
 who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Set up and verify new client accounts, including business details and platform configuration.
 
 </li>
 </ul>
 <ul>
 <li>
 Upload and configure fleet data, pricing rules, booking policies, and availability settings.
 
 </li>
 </ul>
 <ul>
 <li>
 Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
 
 </li>
 </ul>
 <ul>
 <li>
 Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
 
 </li>
 </ul>
 <ul>
 <li>
 Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
 
 </li>
 </ul>
 <ul>
 <li>
 Conduct onboarding calls and train clients on how to effectively use the platform.
 
 </li>
 </ul>
 <ul>
 <li>
 Perform QA checks and run test bookings before the client goes live.
 
 </li>
 </ul>
 <ul>
 <li>
 Provide post-launch support during the first 30 days to ensure smooth activation and retention.
 
 </li>
 </ul>
 <ul>
 <li>
 Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
 
 </li>
 </ul>
 <ul>
 <li>
 Strong understanding of system configurations, integrations, and troubleshooting.
 
 </li>
 </ul>
 <ul>
 <li>
 Good communication skills with the ability to guide and train clients.
 
 </li>
 </ul>
 <ul>
 <li>
 Detail-oriented with strong organizational and problem-solving skills.
 
 </li>
 </ul>
 <ul>
 <li>
 Experience working with CRM tools or SaaS platforms is a plus.
 
 </li>
 </ul>
 <ul>
 <li>
 Ability to manage multiple onboarding processes and client interactions.
 </li>
 </ul>
</div>

Onboarding Specialist

Maxim Healthcare

<div><div>Backgrounds Specialist 
Location: Columbia, Maryland 
Hourly Rate: $20.00 &ndash; $22.00 per hour + $2,500 Annual Bonus Potential</div><div></div><div> 
The Background Specialist works in conjunction with field office personnel and relevant corporate departments to ensure both new and existing employees are cleared for active employment under all policy requirements along with state and federal statutes. The Background Specialist collaborates with his or her teammates to in a high level of personal and professional conduct to address issues related to onboarding, maintaining compliance, and assisting with substance abuse policy interpretation. The Background Specialist interacts in a day-to-day manner with other corporate teams including but not limited to Employee Relations, Legal, and Compliance.</div><div></div><div> 
Why You&rsquo;ll Love This Role:<ul><li>
Competitive Pay &amp; Weekly Paychecks: Reliable compensation you can count on.</li><li>
Comprehensive Benefits: Health, dental, vision, and life insurance.</li><li>
Retirement Planning: 401(k) savings plan with company matching.</li><li>
Employee Discounts: Access to hundreds of nationwide vendor discounts.</li><li>
Recognition &amp; Rewards: Be celebrated through our awards and recognition programs.</li><li>
Career Advancement: Opportunities to grow within a supportive organization.</li><li>
Training &amp; Mentorship: Benefit from structured onboarding and ongoing development.</li></ul></div><div></div><div> 
Essential Duties and Responsibilities:</div><div><ul><li>
Responsible for learning and interpreting policies, procedures, and statutes relating to assigned regional coverage area(s)</li><li>
Assists with special projects within the Background Investigations Team</li><li>
Interprets and understands documents of a legal nature with assistance of teammates and other corporate departments as needed</li><li>
Assists with field and team member education as directed</li><li>
Partners effectively with the Field and Corporate Managers to ensure an efficient new hire onboarding experience</li><li>
Partners effectively with other departments in the organization to ensure an efficient hiring/employment process</li><li>
Maintains working knowledge of Global Employee Search process and third-party vendor processes as applicable/assigned</li><li>
Assures that no current caregiver or team member is ineligible to work due to exclusion on a federal or state Medicaid exclusion list or abuse registry by participating in monthly exclusion checks and assists with removal of any excluded individual from employment with Maxim</li><li>
Assists with training and educating field offices on new processes</li><li>
Assists with collection of Background Investigations Team metrics by inputting case data as assigned</li><li>
Collaborates with Legal, Compliance and Employee Relations on complex issues</li><li>
Works closely with the Talent Resources Coordinators to assist with onboarding of internal team members in a compliant, timely fashion to ensure continuity in the field</li><li>
Assists the Team Lead with use of third-party vendor for substance abuse screening and medical services required by policy and/or contract</li><li>
Performs other duties as assigned</li></ul></div><div>
Minimum Requirements:</div><div><ul><li>
Bachelor&rsquo;s Degree in Human Resources Management, Business Administration or related field is preferred; High School diploma or equivalent is required</li><li>
At least 1-year prior Human Resources experience preferred</li><li>
Prior work experience in the healthcare industry preferred</li><li>
Computer proficiency, including Microsoft Office and ability to utilize all required software to perform job duties effectively</li><li>
Ability to learn to use third-party vendor systems (generally relating to background screen</li><li>
vendors, substance abuse vendors, and employment verification vendors)</li><li>
Experience using the ADP payroll system</li><li>
Must demonstrate ability to work well and effectively with others</li><li>
Excellent oral, written and interpersonal communications skills</li><li>
Proven ability to meet competing deadlines in a fast-paced environment</li><li>
Strong multi-tasking, time management, and organizational skills</li><li>
Must be a self-motivated team player</li><li>
Must be able to recommend effective solutions to new hire onboarding issues by using judgment that is consistent with company polices, practices and standards while maintaining compliance with federal and state regulations</li><li>
Proven ability to build and maintain effective and constructive relationships by being attentive and responsive, show honesty and integrity in dealing with people</li><li>
Must be able to respect confidentialities and protect sensitive information</li><li>
Proficiency in the English language required</li><li>
Excellent communication skills</li><li>
Computer proficiency including Microsoft Office Suite (Word, Excel, Teams, etc.)</li></ul></div><div></div><div> 
Maxim Benefits: 
 
Health and Wellness 
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
 
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death &amp; Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
 
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
</div><ul><li>Benefit eligibility is dependent on employment status.</li></ul> 
<div>About Maxim Healthcare</div>
<div>Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.</div> 
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<div>Maxim Healthcare, Inc. (&ldquo;Maxim&rdquo;) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.</div></div>

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