customer operations associate

Invogue Shop

<p><b>Position Overview:</b></p><p>The Customer Support &amp; Operations Associate will be responsible for managing end-to-end order processing, logistics coordination, and customer interactions. The role demands a hands-on approach to managing shipping operations, exchange processes, customer inquiries, and issue escalation to ensure a smooth delivery experience and high customer satisfaction.</p><p><b>Key Responsibilities:Order Processing &amp; Logistics Operations:</b></p><ul><li>Print shipping labels for verified and ready-to-dispatch orders.</li><li>Create and finalize daily order manifests for outgoing shipments.</li><li>Coordinate with Bluedart to ensure correct pickup of all manifest orders.</li><li>Monitor Nimbus to track pending orders and ensure none remain beyond 2 days.</li><li>Manage QC and Non-QC product pickups via Pragma panel, prioritizing urgent QC orders.</li><li>Handle undelivered (NDR) orders by contacting customers and arranging redelivery or confirmation via ClickPost.</li><li>Monitor GoSwift for cases pending over 48 hours and escalate when necessary.</li></ul><p><b>Exchange &amp; Claims Management:</b></p><ul><li>Accept and process exchange requests from customers.</li><li>Manage creation of exchanges after successful pickup.</li><li>Update and close exchange cases in the system for both QC and Non-QC scenarios.</li><li>Submit video proof and raise claims for wrong product deliveries, escalating appropriately.</li><li>Record and escalate QC-related issues with video evidence to the concerned team.</li></ul><p><b>Customer Support:</b></p><ul><li>Provide timely responses to customer chat inquiries using the QuickReply tool.</li><li>Make customer calls and send follow-up emails to resolve delayed deliveries.</li><li>Track and manage all delayed delivery cases through GoSwift, Nimbus, and courier partners for resolution.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Strong attention to detail and organizational skills.</li><li>Excellent communication skills &ndash; both written and verbal.</li><li>Ability to handle multiple tasks with minimal supervision.</li><li>Proficiency in handling operational software tools (ClickPost, Nimbus, Pragma, GoSwift).</li><li>Problem-solving mindset, with an ability to escalate issues promptly.</li><li>Customer-first attitude, with patience and clarity in interactions.</li></ul><p><b>Preferred Experience:</b></p><ul><li>1&ndash;2 years in customer support, operations, logistics, or ecommerce order management.</li><li>Familiarity with courier operations, shipment tracking, and handling returns/exchanges.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work in a fast-paced, dynamic environment with growth opportunities.</li><li>Be part of a passionate team focused on innovation and customer satisfaction.</li><li>Learn end-to-end ecommerce operations with hands-on responsibility.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;11,916.84 - &#8377;20,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Work from home</li></ul><p>Work Location: In person</p>

Customer and operations Associate

Tamara

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
 <br/>
 <br/>
 Tamara is Saudi&rsquo;s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Tamara&rsquo;s ambition is to become the region&rsquo;s favorite way to pay for what we call life&rsquo;s little essentials &ndash; a new way of purchasing designed for and around our customers&rsquo; interests. We believe that great design has the ability to engage and inspire.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are looking for a proactive and detail-oriented
 <strong>
  Collections Operations Associate
 </strong>
 to join our team. This pivotal role involves managing daily collection operations and ensuring governance through reconciliation, handling customer complaints, and maintaining quality assurance. The successful candidate will possess strong operational efficiency and excellent communication skills to support the development of our payment systems and collection strategies.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reconcile daily bank transactions for customer collections and ensure timely, accurate updates of payment information within the internal system.
  </li>
  <li>
   Audit, Investigate and resolve discrepancies in payment postings.
  </li>
  <li>
   Own the collection customer complaint queue and ensure timely and effective resolution of mail requests.
  </li>
  <li>
   Conduct regular audits of collection calls to ensure adherence to compliance, tone, and process.
  </li>
  <li>
   Provide feedback and recommendations for performance improvements in DCA collection practices based on the regular audits.
  </li>
  <li>
   Support on DCA requests related to customer loan restructuring and Late fee removal etc.
  </li>
  <li>
   Recommend automation and efficiency improvements in the collections operations lifecycle wherever possible.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.
  </li>
  <li>
   1&ndash;2 years of experience in operations, collections, finance operations, or reconciliation roles.
  </li>
  <li>
   Proficiency in Microsoft Excel and financial reconciliation.
  </li>
  <li>
   Ability to quickly learn and retain new procedures.
  </li>
  <li>
   Excellent verbal and written communication skills in English and Arabic
  </li>
  <li>
   Familiarity with banking transactions, financial systems, and collection platforms is a plus.
  </li>
  <li>
   Ability to work independently and manage multiple priorities under tight deadlines.
   <br/>
   <br/>
  </li>
 </ul>
 All qualified individuals are encouraged to apply.
 <br/>
 <br/>
 To learn more about how we protect your privacy, please visit our Candidate privacy notice.
</div>


Collections Operations Associate

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Description</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
What is the opportunity?</b></p><p>
Join RBC and be an integral member of our team. As an Complex Operations Associate, you will provide support to ensure the branch operates efficiently on an ongoing basis, especially handling the needs and requests of our clients.</p><p></p><p>
At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.</p><p></p><p><b>
What will you do?</b></p><ul><li>
Answer incoming calls, greet visitors, and maintain office supplies including marketing and new account opening materials, open and manage incoming mail</li><li>
Support Financial Advisors (FA) and Client Associates (CA) with administrative assistance such as mass mailings and expense reports</li><li>
Plan and coordinate client and vendor events, both on- and off-site by creating documents and agendas and handling all logistics</li><li>
Act as back-up when support staff is out of the office</li><li>
Provide IT support and order all necessary equipment and upgrades for branch staff</li></ul><p></p><p><b>
What do you need to succeed?</b></p><p><b>
Must-have</b></p><ul><li>
1+ year of general office experience</li><li>
Proficient computer skills including Microsoft Office suite</li><li>
Strong verbal and written communication skills</li><li>
Excellent people and organizational skills with the ability to coordinate multiple projects and work effectively under pressure to meet deadlines</li><li>
Ability to work independently in a fast-paced, dynamic environment and consistently use good judgement</li></ul><p></p><p><b>
Nice-to-have</b></p><ul><li>
Associate&rsquo;s degree or Bachelor&rsquo;s degree</li><li>
Basic understanding of financial services</li></ul><p></p><p><b>
What&rsquo;s in it for you?</b></p><p>
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.</p><ul><li>
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable</li><li>
Leaders who support your development through coaching and managing opportunities</li><li>
Ability to make a difference and lasting impact</li><li>
Work in a dynamic, collaborative, progressive, and high-performing team</li><li>
Flexible work/life balance options</li><li>
Opportunities to do challenging work</li><li>
Opportunities to take on progressively greater accountabilities</li><li>
Access to a variety of job opportunities across business</li></ul><p></p><p>
The good-faith expected salary range for the Complex Operations Associate role is $35,000 - $55,000 and the Senior Complex Operations Associate role is $40,000 - $65,000 , depending on factors including but not limited to the candidate&rsquo;s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements that comprise our total compensation package, which includes the following: commission sharing eligibility for select roles, a discretionary bonus, a paid time-off plan, our 401(k) program with company-matching contributions, and our health, dental, vision, life and disability insurance. To be considered a Registered Client Associate, you must have an active Series 7 and 66 (or Series 63 and 65) on day one of employment.</p><p></p><p>
RBC&rsquo;s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:</p><ul><li>
Drives RBC&rsquo;s high performance culture</li><li>
Enables collective achievement of our strategic goals</li><li>
Generates sustainable shareholder returns and above market shareholder value</li></ul><p></p><p><b>
Job Skills</b></p>
Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork<p></p><p><b>
Additional Job Details</b></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Address:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
250 NICOLLET MALL:MINNEAPOLIS<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
City:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Minneapolis<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Country:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
United States of America<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Work hours/week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Employment Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Full time<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Platform:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
WEALTH MANAGEMENT<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Job Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Regular<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Pay Type:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Salaried<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Posted Date:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
2025-09-10<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Application Deadline:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
2025-11-01<p><b>
Note</b><b>:</b> <i>Applications will be accepted until 11:59 PM on the day prior to the application deadline date above</i></p><p></p><p><b>
I</b><b>nclusion</b><b> and Equal Opportunity Employment</b></p><p></p><p>
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Join our Talent Community</b><br>
<br>
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.<br>
<br>
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Complex Operations Associate/Senior Complex Operations Associate

A.P. Moller - Maersk

<div>
 Acts as the owner of the job file and has responsibility for creating
 <br/>
 <br/>
 and updating of shipping documents and Customer Invoices in the system.
 <br/>
 <br/>
 Customer Experience LL Operations Associate
 <br/>
 <br/>
 <ul>
  <li>
   Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
  </li>
  <li>
   Owns all SCM Operations activities under file management for the customers under purview.
   <br/>
   <br/>
  </li>
 </ul>
 Key Activities include:
 <br/>
 <br/>
 <ul>
  <li>
   All file management activities post booking.
  </li>
  <li>
   Documentation.
  </li>
  <li>
   System Updates.
  </li>
  <li>
   Operational finance.
  </li>
  <li>
   Proactive communication with customer service in case of exceptions.
  </li>
  <li>
   Supporting Customer Service in customer query resolution and exception handling.
   <br/>
   <br/>
  </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>


Customer Experience LL Operations Associate

XPEL Technologies

<div><p><b>Job Summary:
</b></p><p></p>The Operations Associate reports to the Operations Supervisor and is responsible for operating production machine slitters, labeling products, boxing products and other warehouse related activities
<p></p><p><b>Job Description:
</b></p><p></p><p>Core Duties:<br>
</p><p><br>
Operate production machine slitter equipment as needed.
<br>
Properly label, package, and box product for transfer into finished goods.
<br>
Stack and palletize a variety of products, ranging from 5lb to 50lb&rsquo;s.
<br>
Assists with inventory audits including daily cycle counts, month-end and year-end inventory counts.
<br>
Clean and maintain the warehouse. Associate will assist in all phases of housekeeping of the facility and maintain a neat, orderly and safe work area during working hours. Must leave a clean area prior to leaving work.
<br>
Accurately pack, palletize, wrap and label orders as needed.
<br>
Any other duties or responsibilities as needed.<br>
</p><p><br>
Job Requirements:<br>
</p><p><br>
Ability to visually inspect and document defects.
<br>
Stand / sit for long periods of time to operate rewind machines.
<br>
Professional team player.
<br>
Work in a fast faced environment.
<br>
Ability to lift 50 lbs.
</p><p></p><p>XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Operations Associate I

Accenture

<p><b>Skill required:</b> Next Generation Customer Operations - Customer Service Technology<br>
<b>Designation:</b> Delivery Operations Associate Manager - Voice<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>10 to 14 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.<br>
<b>What are we looking for?</b> &bull;Ability to perform under pressure &bull;Adaptable and flexible &bull;Problem-solving skills &bull;Agility for quick learning &bull;Ability to work well in a team
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of moderately complex problems &bull; Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures &bull; The person requires understanding of the strategic direction set by senior management as it relates to team goals &bull; Primary upward interaction is with direct supervisor or team leads &bull; Generally interacts with peers and/or management levels at a client and/or within Accenture &bull; The person should require minimal guidance when determining methods and procedures on new assignments &bull; Decisions often impact the team in which they reside and occasionally impact other teams &bull; Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

Delivery Operations Associate Manager - Voice

Srijan Technologies Pvt Ltd

<div><p><b>Job Role: </b>Delivery Operations</p>
<p><b>
Job Level: </b>Associate</p>
<p><b>
Work Location: </b>Gurugram</p>
<p><b>
Shift timings: </b>4pm - 12 am, IST</p><br>
<p></p>
<p><b>
ABOUT THE ROLE</b></p>
<p>
As an Associate of Delivery Operations, you&rsquo;ll support project management within the Delivery teams and collaborate closely with Finance Operations, FP&amp;A, AR, AP, and Resourcing. You will contribute to process improvements and help uphold the high standards of quality and reliability that our business expects.</p><br>
<p></p>
<p><b>
In this role, you will</b></p>
<ul><li> Work closely with Delivery teams and Operations teams for project setup and maintenance in Workday and Excel
</li></ul><ul><li> Maintain communication with Delivery, Finance and FinOps teams to ensure accuracy and timeliness of system data</li></ul>
<ul><li> Support Delivery teams in managing project financials</li></ul>
<ul><li> Work with Delivery teams to assist with billing schedules and ensure client invoices are processed properly and in a timely manner</li></ul>
<ul><li> Maintain strong, working product and process knowledge. Quickly master new product functionality and processes in line with evolving business needs</li></ul>
<p><b>
Other important skills</b></p>
<ul><li> Excellent written and verbal communication skills</li></ul>
<ul><li> Experience working in multi-cultural setting</li></ul>
<ul><li> Fluent English speaker</li></ul>
<ul><li> Strong planning, scheduling, and organization</li></ul>
<ul><li> Experience with Workday or similar ERP system preferable</li></ul>
<ul><li> Working knowledge of MS Excel</li></ul>
<ul><li> Finance acumen</li></ul>
<p><b>
About you</b></p>
<ul><li> Bachelor's degree<b>
</b></li></ul><ul><li> Experience working in business services or as a project manager, ideally at a consulting agency, marketing agency, or market research company</li></ul>
<ul><li> Demonstrable experience across various teams and departments</li></ul></div>

Associate - Delivery Operations

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