customer operations associate

Air Arabia

<div>
 Date: 5 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Pune, IN
 
 
 Country: IN
 
 
 Special Note
 
 
 This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.
 
 
 CoreOps Services Private Limited (a subsidiary of &ldquo;Air Arabia PJSC&rdquo;) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. &ldquo;CoreOps&rdquo; focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.
 
 
 
 Job Purpose
 
 
 
 As part of the travel operations team, provide support for travel management services by efficiently handling travel arrangements ranging from flight reservation and ticketing, visa services, travel insurance, after sales support, financial documentation (as assigned). Coordinate with internal teams and utilize systems to ensure cost-effective, seamless travel experiences.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing bookings via systems, airline portals, handling both new ticket purchases and re-issues.
 </li>
 <li>
 Perform reservation tasks, ticket issuance, re-issuing, and modifications as needed.
 </li>
 <li>
 Coordinate and support with internal teams for daily operations.
 </li>
 <li>
 Deliver outstanding traveler care and personalized customer service to corporate clients, ensuring each interaction reflects professionalism and expertise.
 </li>
 <li>
 Assist in managing comprehensive travel arrangements for both international and domestic travel, including flights, accommodations, rail, and visa services, while meeting specific business travel requirements.
 </li>
 <li>
 Be updated on the best routes and cost-saving travel options, prioritizing preferred carriers and finding the lowest available fares.
 </li>
 <li>
 Ensure compliance with financial documentation and reporting standards.
 </li>
 <li>
 Support in preparing receipts for debiting agent ledgers, create and process refund forms for visas and other services.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 For Senior Associate &ndash; Any Postgraduate
 
 
 For Associate - BBA in Aviation or general graduation with 6 months IATA course.
 
 
 Fluency in English and other languages would be an advantage.
 
 
 Customer service-oriented approach with problem-solving skills.
 
 
 Ability to learn quickly and adapt in a fast-paced environment.
 
 
 Proficiency in Microsoft Office (Excel, Outlook, Word).
 
 
 Good email and telephone communication skills.
</div>

Freshers - Travel Operations Associate I / Associate II, Pune - India

ZIWO

<div>
 📍 Location: Signature Business Centre, Riyadh - Saudi Arabia | 🕒 Type: Full-time | 💼 Department: Revenue Operations | 💻 Work Setup: Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a detail-oriented
 
 Revenue Operations Associate
 
 . In this role, you will ensure operational efficiency, quality assurance, and process consistency across Sales, Account Management, and Onboarding teams. You will monitor performance, optimize workflows, and support alignment across revenue functions to drive growth and enhance the customer lifecycle experience.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Monitor and analyze performance metrics across Sales, Account Management, and Onboarding processes to identify trends, gaps, and areas for improvement.
 </li>
 <li>
 Support process alignment and optimization across revenue functions, ensuring smooth handoffs and consistent practices throughout the customer journey.
 </li>
 <li>
 Conduct regular quality assurance checks on CRM entries, client-facing interactions, and operational workflows for accuracy, compliance, and adherence to standards.
 </li>
 <li>
 Identify and implement process improvements to enhance efficiency, reduce errors, and standardize best practices.
 </li>
 <li>
 Collaborate with cross-functional teams to provide operational insights that support data-driven decision-making.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Sales Operations, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in sales operations, revenue operations, or process optimization, preferably in a fast-paced SaaS environment.
 </li>
 <li>
 Strong analytical, coordination, and communication skills.
 </li>
 <li>
 Advanced proficiency in CRM systems and operational platforms.
 </li>
 <li>
 Ability to collaborate effectively across time zones and support cross-regional teams.
 </li>
 <li>
 Native Arabic Speaker
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, and supportive work environment
 </li>
 <li>
 Collaborate with high-performing teams
 </li>
 <li>
 Contribute to a tech company transforming customer communications in the MENA region
 </li>
 <li>
 Clear pathways for career growth and professional development
 </li>
 <li>
 One month of working remotely from any country every year
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Revenue Operations Associate

Portcast

<div><div>Portcast is a venture-backed startup which predicts global trade flows to help logistics and shipping companies become more profitable. We are a predictive analytics company that offers a fast-paced, innovative environment where you will be empowered to sell our AI-product to C-level executives. We are customer-obsessed and are constantly working to provide our customers access to actionable and insightful data to build resilient supply chains.</div><div>
Based in Singapore, and backed by leading VCs and senior industry advisors, Portcast is a team of young tech and industry talent building a game-changing product for the logistics and shipping industry.</div><div></div><div> 
About the role:</div><div>
We are seeking a Enterprise Partnerships Associate to help drive partnership discussions, while supporting our Sales Director and CEO in closing deals, running trials, and delivering compelling presentations.</div><div></div><div> 
We&rsquo;re seeking a driven, ambitious Enterprise Partnerships Associate to help us drive partnership discussions with enterprise companies. You&rsquo;ll work directly with our Sales Director and CEO to close deals, run customer trials, and deliver compelling presentations, while growing into someone who owns partnerships and closes deals yourself.</div>
<h3 class="jobSectionHeader">What You&rsquo;ll Do</h3><ul><li>
Join partnership and sales conversations, prepare materials, and turn discussions into clear next steps.</li><li>
Push deals forward: build decks, draft proposals, chase follow-ups, and support leadership in closing.</li><li>
Deliver polished, high-impact sales presentations and proposals.</li><li>
Run customer trials end-to-end: set expectations, track progress, communicate clearly, and ensure we deliver on promises.</li><li>
Keep trials and deals on track by spotting blockers early and making sure momentum never stalls.</li><li>
Over time, take ownership of your own partnership discussions and start closing deals independently.</li></ul><h3 class="jobSectionHeader">
What Success Looks Like</h3><ul><li>
Partnership and sales conversations always move forward, every meeting ends with clear next steps, and you make sure they happen.</li><li>
The CEO and Sales Director see you as their go-to partner for keeping deals, trials, and follow-ups on track.</li><li>
Customers feel guided and supported during trials, and those trials reliably convert into long-term deals.</li><li>
Decks, proposals, and presentations you work on are sharp, persuasive, and help us win.</li><li>
You grow from supporting deals to owning partnership discussions and closing opportunities independently within your first year.</li></ul><h3 class="jobSectionHeader">
What We're Looking For</h3><ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Logistics, Engineering, or a related field.</li><li>
At least 3 years of relevant experience (roles in BD, sales operations, partnerships, or customer operations) specifically in a B2B SaaS startup environment.</li><li>
A self-starter with a proactive mindset: you don&rsquo;t wait, you act.</li><li>
Strong communicator: you can write crisp follow-ups, build clean decks, and hold your own in conversations.</li><li>
Organized and proactive: you make sure things happen and don&rsquo;t let details slip.</li><li>
Curious, ambitious, and hungry to grow into a deal owner and partnership manager.</li><li>
Comfortable with CRM like Hubspot (or other CRM).</li><li>
Bonus: exposure to logistics tech or supply chain tech.</li></ul><h3 class="jobSectionHeader">
What's In It For You:</h3><ul><li>
Globally distributed, remote-first flexibility: Work with a fully distributed team across Asia and Europe, built on trust, accountability, and collaboration. Our diversity of perspectives fuels innovation and keeps us curious.</li><li>
Tech-first team: You&rsquo;ll work with like-minded individuals who share a passion for solving difficult problems using technology.</li><li>
Accelerated growth: Compress the learning curve in a couple of years by owning the web app from day one as your own baby. We are building our company to be the next B2B market leader in predictive global supply chains and you&rsquo;ll be a major part of our story.</li><li>
Impact you can see: With a lean structure, your work is effective from the start. You&rsquo;ll see the results of your ideas and decisions directly moving the business forward.</li></ul><h3 class="jobSectionHeader">
Our CORE Values Guide Everything We Do:</h3><ul><li>
Curiosity: We stay hungry to learn and explore.</li><li>
Ownership: We act like founders and take responsibility.</li><li>
Raising the bar: We aim higher, never settling for &ldquo;good enough.&rdquo;</li><li>
Effective: We focus on impact and outcomes that matter.</li></ul><div>
Join us at Portcast and be part of a high performing team that is shaping the future of the logistics and shipping industry through cutting-edge predictive analytics!</div></div>

Enterprise Channel & Partnerships Associate

Bluevine

<div>
 
 About Bluevine
 
 
 
 Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit&mdash;all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we&rsquo;re empowering entrepreneurs to grow with confidence.
 
 
 Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we&rsquo;ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.
 
 
 At Bluevine, you&rsquo;ll be part of a collaborative, fast-paced team that&rsquo;s reshaping the future of banking. Ready to make an impact?
 
 
 
 
 This is a hybrid role
 
 
 .
 
 
 At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
 
 
 
 ABOUT THE ROLE:
 
 
 
 As an Onboarding Operations Associate at BlueVine, you will be scaling our operations and ensuring that our company is prepared to successfully navigate the unexpected. This person will oversee the gathering and analyzing of data to verify the identity of Know your Customer (KYC) and Know your business (KYB) for the Risk Onboarding Team.
 
 
 
 WHAT YOU'LL DO:
 
 
 
 <ul>
 <li>
 Provide support for daily onboarding operations, ensuring 100% accuracy
 </li>
 <li>
 Research and resolve client inquiries related to existing accounts and current onboarding applications on behalf of the CS Management team in a timely manner
 </li>
 <li>
 Support with Onboarding/ Existing Client queues
 </li>
 <li>
 Assist with Onboarding automation efforts
 </li>
 <li>
 Conduct KYB and KYC on all applicants within the required SLAs
 </li>
 <li>
 Support with application processing and improve procedures
 </li>
 <li>
 Assist with back-office systems to process and update procedures
 </li>
 <li>
 Limit exposure by ensuring zero defects in our client agreements and supporting documentation
 </li>
 <li>
 Seek out opportunities to automate or simplify complex processes
 </li>
 <li>
 Leverage inter-departmental relationships to deliver elegant solutions that create operational synergies
 </li>
 <li>
 Conduct regular reviews of onboarding procedures to ensure they remain up to date and effective
 
 
 </li>
 </ul>
 
 WHAT WE LOOK FOR:
 
 
 
 <ul>
 <li>
 1+ years of operational or analytical experience
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Accounting
 </li>
 <li>
 Detail-oriented and puts a high value on accuracy
 </li>
 <li>
 Proficiently uses Excel to create spreadsheets, models, and reports
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Excellent communication skills (oral &amp; written).
 
 
 </li>
 </ul>
 Banking or Fintech experience is a plus.
 
 
 
 Benefits &amp; Perks
 
 
 
 <ul>
 <li>
 Excellent group health coverage and life insurance
 </li>
 <li>
 Stock options
 </li>
 <li>
 Hybrid work model
 </li>
 <li>
 Meal allowance
 </li>
 <li>
 Transportation assistance (terms and conditions apply)
 </li>
 <li>
 Generous paid time off plan, Holidays
 </li>
 <li>
 Company-sponsored mental health benefits
 </li>
 <li>
 Financial advisory services for both short- and long-term goals
 </li>
 <li>
 Learning and development opportunities to support career growth
 </li>
 <li>
 Community-based volunteering opportunities
 </li>
 </ul>
</div>

Onboarding Operations Associate

Accenture

Skill required: Order to Cash - Cash Application Processing 
Designation: Order to Cash Operations New Associate 
Qualifications:BCom/MCom
 
Years of Experience:0 to 1 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. 
What are we looking for? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your primary interaction is within your own team and your direct supervisor &bull; In this role you will be given detailed instructions on all tasks &bull; The decisions that you make impact your own work and are closely supervised &bull; You will be an individual contributor as a part of a team with a predetermined, narrow scope of work &bull; Please note that this role may require you to work in rotational shifts
 
BCom,MCom

Order to Cash Operations New Associate

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
 
 
 Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
 
 
 
 Your role
 
 
 
 We are looking for a people operations associate to join our people team in Riyadh. This position is responsible for performing people-related duties in the functional areas of on-boarding, off-boarding, policy implementation, and employment-law compliance. This role reports to People Operations Manager.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 End to end management of employees on-boarding and off-boarding, including Qiwa and GOSI management and ensuring compliance.
 </li>
 <li>
 Ensure compliant processes are followed in maintaining organization change, following the right country policies and documentations.
 </li>
 <li>
 Adhering to organization changes related to Job details and org management changes.
 </li>
 <li>
 Responsible for managing HRIS and reflecting all organization change accurately and on timely manner.
 </li>
 <li>
 Headcount reporting, and maintainnace of employee details to HRIS
 </li>
 <li>
 Management of the ticketing system and ensure accomplishment of SLAs and quality targets.
 
 
 </li>
 </ul>
 
 Employee Services
 
 
 
 <ul>
 <li>
 GOSI and Qiwa management
 </li>
 <li>
 Support KSA employees in the employee services requests like HR letters and bank certificates
 </li>
 <li>
 Maintain change requests on HRIS for example bank account changes and dependent additions
 </li>
 <li>
 Residency renewal and family residency support
 </li>
 <li>
 Act as the employee Help Desk and make sure all the queries are attended to following the company internal policies and guidelines
 
 
 </li>
 </ul>
 
 GRO Relationship Management
 
 
 
 <ul>
 <li>
 Work closely with the GRO to support the immigration and relocation of Tamara&rsquo;s employees, making sure 100% compliance with regulations are rules
 </li>
 <li>
 Reporting on visa quota and compliance with MOL regulations
 </li>
 <li>
 Provide A Class experience in the relocation process for employees to KSA
 </li>
 <li>
 Full accountability on Iqama operations for employees and dependents like renewals, transfer of sponsorship, additions, exit re-entry visa&hellip;etc.
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 At a minimum, internship or co-op training experience in HR field with a maximum of 2 years of experience. GRO experience is a plus!
 </li>
 <li>
 Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
 </li>
 <li>
 Attention to detail and ability to multitask.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong business judgement and communication skills.
 </li>
 <li>
 Ability to self-start and work with minimal supervision after training.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
 </li>
 <li>
 Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
 </li>
 <li>
 A collaborative team player who takes initiative and brings a positive attitude to work.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

People Operations Associate

Skill required: Order to Cash - Cash Application Processing 
Designation: Order to Cash Operations Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. 
What are we looking for? &bull;Adaptable and flexible &bull;Ability to work well in a team &bull;Agility for quick learning &bull;Ability to perform under pressure
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Order to Cash Operations Associate

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