operations manager Jobs in Dubai United Arab Emirates

operations manager

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

operation manager Jobs in Dubai United Arab Emirates

operation manager

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

operations executive Jobs in Dubai United Arab Emirates

operations executive

customer operations manager

Idealz Holding

<div>
 
 
 At a Glance:
 
 
 
 👨&zwj;💻&nbsp;
 
 Position:
 
 &nbsp;Senior Manager &ndash; Customer Experience
 
 
 👫&nbsp;
 
 Team:
 
 &nbsp;Customer Experience &amp; Operations
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Dubai, United Arab Emirates
 
 
 📄&nbsp;
 
 Contract:
 
 &nbsp;Full-time
 
 
 🏢&nbsp;
 
 Type:
 
 &nbsp;On-site
 
 
 💷&nbsp;
 
 Benefits:
 
 &nbsp;Competitive package with performance incentive
 
 
 
 
 
 
 About Us 🥇
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , we&rsquo;re redefining retail with our unique&nbsp;
 
 &ldquo;Shop &amp; Win&rdquo;
 
 &nbsp;model &mdash; transforming everyday shopping into extraordinary experiences 🎉. With a footprint across 4 continents and over&nbsp;
 
 $100M in prizes awarded
 
 , Idealz stands at the intersection of&nbsp;
 
 commerce, innovation, and customer delight
 
 &nbsp;🚀.
 
 
 Customer experience is at the heart of everything we do. Every purchase, every draw, every win &mdash; it all begins and ends with how we make our customers feel.
 
 
 
 
 
 
 Role Description 📝
 
 
 
 We&rsquo;re looking for a&nbsp;
 
 Senior Manager &ndash; Customer Experience
 
 &nbsp;who will lead and elevate how customers interact with Idealz across every touchpoint. This role demands a balance of strategy, empathy, and operational excellence. You&rsquo;ll design and implement world-class service processes, shape the customer journey, and build a team that delivers excellence at scale.
 
 
 You&rsquo;ll collaborate closely with product, operations, and marketing teams to ensure our customers enjoy a seamless, memorable experience that matches the excitement of our brand 🎯.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing ✅
 
 
 <ul>
 <li>
 Own and evolve the&nbsp;
 
 end-to-end customer experience strategy
 
 , from onboarding to retention.
 </li>
 <li>
 Lead and manage customer service operations, ensuring top-tier responsiveness and satisfaction.
 </li>
 <li>
 Develop&nbsp;
 
 CX frameworks and KPIs
 
 &nbsp;to measure and continuously improve performance.
 </li>
 <li>
 Design and refine&nbsp;
 
 customer journeys
 
 , identifying friction points and optimizing touchpoints.
 </li>
 <li>
 Partner with technology and product teams to integrate&nbsp;
 
 CX insights
 
 &nbsp;into platform improvements.
 </li>
 <li>
 Implement&nbsp;
 
 VOC (Voice of Customer)
 
 &nbsp;programs and feedback loops to inform decisions.
 </li>
 <li>
 Train, mentor, and inspire customer-facing teams to deliver empathetic, consistent service.
 </li>
 <li>
 Handle escalations and critical cases with professionalism and tact.
 </li>
 <li>
 Collaborate with Marketing &amp; Communications to ensure customer feedback is reflected in brand messaging.
 </li>
 <li>
 Champion a&nbsp;
 
 customer-first culture
 
 &nbsp;across the organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications 🧩
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in&nbsp;
 
 customer experience, customer success, or service operations
 
 , preferably in retail, e-commerce, or lifestyle brands.
 </li>
 <li>
 Proven track record of&nbsp;
 
 leading CX teams
 
 &nbsp;and driving measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Strong analytical mindset &mdash; able to translate data and feedback into actionable strategies.
 </li>
 <li>
 Deep understanding of&nbsp;
 
 CX tools, CRMs, and service technologies
 
 &nbsp;(Zendesk, Salesforce, Freshdesk, etc.).
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills.
 </li>
 <li>
 Passion for delivering&nbsp;
 
 exceptional, emotionally resonant customer experiences
 
 .
 </li>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Business, Marketing, or related field.
 </li>
 </ul>
 
 
 
 
 
 The Process ➡️
 
 
 <ul>
 <li>
 Initial screening with Global Head of HR
 </li>
 <li>
 Case study / customer journey assignment
 </li>
 <li>
 Interview with General Manager
 </li>
 <li>
 Final interview with CEO
 </li>
 </ul>
 
 
 
 
 ⏱️ Process typically concludes within 3&ndash;4 weeks
 
 
 
 
 
 
 Why Join Idealz ⁉️
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , you&rsquo;ll join a&nbsp;
 
 fast-paced, globally recognized brand
 
 &nbsp;where innovation meets customer obsession. This role offers the opportunity to&nbsp;
 
 shape the customer experience backbone
 
 &nbsp;of a company reinventing retail 🌍. You&rsquo;ll have the autonomy to build, lead, and transform &mdash; making every customer interaction a winning one 🏆.
 
</div>

Sr. Manager Customer Experience

Client of Betting Jobs

BettingJobs is working with a successful international sports betting and gaming manager who are looking for a Casino Operations, CRM and Product Lead to join their team in Dubai.
 Responsibilities: 
<ul>
<li>Shape and execute product strategy in collaboration with leadership.</li>
<li>Implement and manage a new gamification/CRM system to improve customer engagement.</li>
<li>Plan and manage integrations with new game providers.</li>
<li>Drive sportsbook product development and operational efficiency.</li>
<li>Ensure promotional content aligns with business goals and brand identity.</li>
<li>Analyze data to drive acquisition and retention, working with BI, VIP, and country teams.</li>
<li>Monitor performance metrics, customer feedback, and market trends to continuously improve.</li>
<li>Ensure all marketing, CRM, and operational activities are legally compliant.</li>
<li>Lead cross-functional planning for successful execution of campaigns and features</li>
</ul>
 Requirements: 
<ul>
<li>Passion for gaming and deep understanding of online Gaming and casino products.</li>
<li>Considerable Sportsbook experience and Knowledge, having previously worked with sports betting customers/in an online sports betting environment</li>
<li>3+ years experience in gaming industry operations or product management.</li>
<li>Strong background in loyalty, gamification, CRM, and campaign management.</li>
<li>Proven track record of delivering ROI-positive campaigns and product innovations.</li>
<li>Solid grasp of gaming markets across Africa, including legal and compliance nuances.</li>
<li>Adept at working with cross-functional teams and managing external partners/providers.</li>
<li>Strategic mindset with strong analytical, reporting, and decision-making skills.</li>
<li>A proactive, detail-oriented approach and commitment to high standards of integrity and customer experience.</li>
<li>Experience working across multi-country African markets.</li>
<li>Familiarity with bonus engines and gamification platforms.</li>
<li>Knowledge of payments, affiliate marketing, and regulatory frameworks.</li>
<li>Strong understanding of customer segmentation and behavioral data.</li>
<li>Ability to develop and articulate product vision and campaign narratives to a wide range of stakeholders.</li>
</ul>

Casino Operations, CRM and Product Lead

Client of Involved Solutions

About the role: <ul> <li>Support the PMO Director in planning, tracking, and governing customer operations transformation projects.</li> <li>Build visibility across key metrics, KPIs, and project milestones through structured reporting and dashboards.</li> <li>Coordinate stakeholders across multiple departments to ensure timelines, deliverables, and quality standards are met.</li> <li>Drive consistency and documentation across customer processes to enable scalable operations and improved experience.</li> <li>Contribute to the design and rollout of PMO frameworks, templates, and reporting standards.</li> </ul> About you: <ul> <li>6-8 years' experience in transformation, PMO, or project delivery within large organisations.</li> <li>Strong background in governance, reporting, and performance tracking.</li> <li>Skilled in Power BI or equivalent tools to build performance visibility.</li> <li>Excellent stakeholder management and communication skills.</li> <li>PMP certification or PMO experience within customer operations is highly desirable.</li> </ul>

PMO Transformation Manager (Customer Operations)

<div>
 
 Who we are:
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain
 
 
 
 Job Summary
 
 
 
 GMG is seeking a detail-oriented and proactive
 
 Customer Operations Officer
 
 to manage the full order-to-delivery lifecycle across our wholesale customer accounts. This role is pivotal in ensuring operational efficiency and delivering a seamless customer experience through accurate order processing, shipment coordination, and cross-functional collaboration.
 
 
 The ideal candidate will bring strong expertise in order management, export coordination, and advanced Excel-based reporting. Experience working with SAP/ERP systems and a background in the retail or FMCG industry is preferred.
 
 
 
 Key Responsibilities
 
 
 
 
 Order Management &amp; Fulfilment
 
 
 <ul>
 <li>
 Manage end-to-end order processes for both local and export wholesale accounts, including pre-season and in-season orders.
 </li>
 <li>
 Handle pre-booking, PTL (Partial Truck Load), and regular order types while ensuring accurate documentation and shipment tracking.
 </li>
 <li>
 Generate Pro Forma Invoices, packing lists, and all necessary shipping documentation for smooth order execution.
 </li>
 </ul>
 
 
 Shipment Coordination &amp; Export Support
 
 
 <ul>
 <li>
 Track inbound and outbound shipments and maintain clear, up-to-date records.
 </li>
 <li>
 Register and manage Certificates of Origin through the Chamber of Commerce portal.
 </li>
 <li>
 Liaise with Finance to provide complete LC (Letter of Credit) documentation and ensure timely dispatch.
 </li>
 <li>
 Share shipping documents (invoice, packing list, AWB, export documents) with customers for customs clearance.
 </li>
 </ul>
 
 
 Customer Service &amp; Reporting
 
 
 <ul>
 <li>
 Prepare ATP (Available to Promise) stock lists, replenishment orders, and delivery schedules aligned with customer expectations.
 </li>
 <li>
 Respond to customer queries regarding order progress, delays, and fulfilment status.
 </li>
 <li>
 Generate customer-specific reports, including sales tracking, stock status, and delivery summaries on a daily/weekly basis.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Logistics, Finance, and Operations teams to streamline fulfilment flows and resolve any order-related issues.
 </li>
 <li>
 Contribute to continuous process improvements by identifying operational gaps and recommending enhancements.
 </li>
 </ul>
 
 
 Qualifications and Skills
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field is required.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in customer operations, sales coordination, or export order management.
 </li>
 <li>
 Prior experience within the retail industry and/or GCC region is a strong advantage.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Proficient in Microsoft Excel (pivot tables, formulas, data analysis &ndash;
 
 certification is a plus
 
 ).
 </li>
 <li>
 Working knowledge of SAP/S4 and ERP systems for order and inventory management.
 </li>
 <li>
 Strong understanding of export documentation and shipping processes.
 </li>
 <li>
 Excellent organizational, communication, and time management skills.
 </li>
 <li>
 High attention to detail, with the ability to multitask and prioritize under pressure.
 </li>
 <li>
 Analytical thinker with a solutions-oriented mindset and a passion for process excellence.
 </li>
 </ul>
 
 Department
 
</div>

Customer Operations Officer

Leica Biosystems

<div>
 
 Commercial Operations Manager &ndash; META
 
 
 
 
 Leica Biosystems | Danaher Diagnostics Platform
 
 
 
 📍
 
 Dubai, United Arab Emirates
 
 
 
 Leica Biosystems&rsquo; mission of
 
 &ldquo;Advancing Cancer Diagnostics, Improving Lives&rdquo;
 
 is at the heart of our culture. As a
 
 global leader in cancer diagnostics
 
 , we offer one of the most comprehensive portfolios in the industry &mdash; from biopsy to diagnosis. Our solutions are designed to improve workflow efficiency and diagnostic confidence, empowering healthcare professionals to deliver accurate results that turn anxiety into answers.
 
 
 When you join Leica Biosystems, you become part of a global community of innovators and problem-solvers, working alongside six other
 
 Danaher Diagnostics companies
 
 to tackle the world&rsquo;s most significant health challenges.
 
 
 We&rsquo;re now looking for a
 
 Commercial Operations Manager
 
 for the
 
 Middle East, Turkey &amp; Africa (META)
 
 region &mdash; a dynamic role responsible for driving strategic sales initiatives, optimizing forecasting and reporting, and ensuring commercial excellence across our regional operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Pricing &amp; Contract Management: Oversee contract documentation, manage large-scale projects, ensure financial compliance, and support audits.
 </li>
 <li>
 Forecasting: Coordinate regional forecasting activities, prepare planning tools, and lead weekly forecast calls with Sales Managers.
 </li>
 <li>
 Reporting: Deliver timely reports on orders, revenue, and KPIs, supporting data-driven decision-making.
 </li>
 <li>
 Funnel &amp; Marketing Support: Maintain SFDC dashboards, enhance forecasting tools, and conduct market size and share analysis.
 </li>
 <li>
 Strategic Initiatives: Identify, execute, and monitor key business projects to enhance revenue growth and margin control.
 </li>
 <li>
 Stakeholder Collaboration: Build strong cross-functional alignment in a matrix environment and communicate commercial strategies effectively.
 </li>
 <li>
 Risk &amp; Compliance: Evaluate contractual risks and ensure adherence to SOX and Danaher policies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Industry Experience: Proven background in healthcare systems &mdash; ideally in IVD or life sciences solutions &mdash; with deep understanding of hospital and laboratory environments.
 </li>
 <li>
 Education: Degree in Finance, Economics, Marketing, or Business Administration (MBA preferred).
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong commercial acumen with expertise in SAP, BW, Excel, and financial analysis.
 </li>
 <li>
 Excellent analytical, negotiation, and communication abilities.
 </li>
 <li>
 Capable of working effectively in remote, multicultural teams.
 </li>
 </ul>
 <li>
 Languages: Fluent in English and Arabic.
 </li>
 <li>
 Mobility: Willing to travel across the Middle East and Europe as required.
 
 </li>
 </ul>
 This is a
 
 hands-on, high-impact role
 
 for someone ready to blend strategy with execution &mdash; shaping Leica Biosystems&rsquo; commercial success across a diverse region while contributing to our mission of improving patient lives.
 
 
 If you have a strong background in
 
 healthcare systems, IVD, or life sciences
 
 , and thrive in a fast-paced, collaborative environment, we&rsquo;d love to hear from you.
 
 
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Commercial Operations Manager - Healthcare (Middle East, Turkey & Africa)

Majid Al Futtaim

Overview Join to apply for the Assistant Store Manager - eleventy role at Majid Al Futtaim.JOB TITLE Assistant Store Manager Majid Al Futtaim Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle. Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li><li>Management skills.</li></ul> Attributes <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Sales and Business Development</li><li>Industries: Retail</li></ul>

Assistant Store Manager - eleventy

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Assistant Store Manager | Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends
 </li>
 <li>
 Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times
 </li>
 <li>
 Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.
 </li>
 <li>
 Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets
 </li>
 <li>
 Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale
 </li>
 <li>
 Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.
 </li>
 <li>
 Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage
 </li>
 <li>
 Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High School Certificate
 </li>
 <li>
 Qualification In Retail Related Field Is An Added Advantage
 </li>
 <li>
 Minimum 4-5 Years&rsquo; Industry Experience
 </li>
 <li>
 Excellent To Fluent English
 </li>
 <li>
 Must Be A Team Player
 </li>
 <li>
 Excellent Communication Skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Assistant Store Manager - Eleventy

Explore 9377+ Customer operations manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.