customer operations manager

GAT Airline Ground Support

GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and continual improvement to join its team of aviation professionals . In joining our team, you will enjoy a competitive salary, great benefits, and a creative and energetic work environment.
 Classification: Full Time, Non-Exempt
 
Job Summary: 
Operations Manager Positions have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.
 Job Duties
 <ul>
<li>Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).</li>
<li>Must be able to conduct flight audits, station audits and "at risk" behavior audits.</li>
<li>Participate in monthly company safety conference calls.</li>
<li>Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.</li>
<li>Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.</li>
<li>Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.</li>
<li>Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.</li>
<li>Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.</li>
<li>Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.</li>
<li>Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.</li>
<li>Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.</li>
<li>Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.</li>
<li>Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.</li>
<li>Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.</li>
<li>Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.</li>
<li>Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.</li>
<li>Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.</li>
<li>Respond to and/or investigate concerns reported by customer's supervisory personnel.</li>
<li>Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.</li>
<li>Other duties as assigned</li>
</ul>
Requirements
 <ul>
<li>Strong understanding of Airline Customer Service Operation</li>
<li>Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.</li>
<li>4 year college degree in relevant field strongly preferred or equivalent experience</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, fluently speak, and understand the English language.</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Must be free of disqualifying crimes and able to pass a pre-employment drug test.</li>
<li>Must have reliable transportation and able to work weekends, holidays, and days off.</li>
<li>Other duties as assigned</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Customer Service - Operations Manager, Customer Experience

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

Sand Helper

Sand Helper is seeking a highly motivated and organized Operations and Customer Support Manager to help manage daily customer communications while coordinating the operational logistics that support our growing rental network.This role blends customer service leadership with operational coordination. You will interact with customers planning beach trips, coordinate with delivery drivers and local partners, and help manage the deployment and maintenance of our fleet of battery-powered sand scooters across multiple rental locations.The position is primarily based in person at our Crofton, Maryland office and warehouse, where you will work closely with the team on communications, logistics, and operational improvements. Some tasks may occasionally be completed remotely when appropriate.As Sand Helper continues to grow along the East Coast, this role may evolve into a leadership position overseeing communications, operations, and customer experience across multiple locations.Please note that while our office is currently located in Crofton, Maryland, we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Candidates should be comfortable commuting to Crofton initially and willing to commute to those areas if the office relocates.Key Responsibilities<ul><li>Handle customer phone calls, answer questions related to beach wheelchair rentals, and enter or modify reservations (majority of the role).</li><li>Coordinate with delivery drivers and local partners to ensure timely deliveries and pickups of our battery-powered sand wheelchairs.</li><li>Help oversee the operational logistics of our fleet of mobility devices, including equipment tracking, deployment, and maintenance coordination.</li><li>Assist with managing operations across our growing network of rental locations along the East Coast.</li><li>Support the expansion of new rental locations by helping coordinate logistics, operational setup, and communication with local partners.</li><li>Respond to customer emails and chats promptly and professionally.</li><li>Demonstrate patience, kindness, and professionalism when handling customer concerns or complaints.</li><li>Maintain a flexible schedule including answering calls and returning calls on weekends and occasionally in the evening hours (up to around 8pm).</li><li>Weekend availability is particularly important for this role, as many customers plan beach trips during that time. Work schedules may include weekends with alternative weekday days off (for example Tuesday&ndash;Wednesday or other weekday combinations).</li><li>Occasionally coordinate marketing efforts with external artists, marketing professionals, or video editors to support company messaging and outreach.</li><li>Assist with improving internal processes and operational systems as the company grows.</li><li>Complete administrative or operational tasks during slower periods.</li><li>Assist with warehouse, equipment organization, and operational tasks at the Crofton location when needed.</li></ul>The candidate must be willing to be flexible in their responsibilities. There are times of the year that are busier than others. During the winter months, when we focus more on equipment manufacturing and maintenance, there may be additional operational needs at the warehouse such as inventory organization or administrative support.Qualifications<ul><li>At least 2 years of experience in customer service, operations, communications, or a related field.</li><li>Strong phone communication and interpersonal skills.</li><li>Highly organized with strong multitasking ability.</li><li>Comfortable coordinating logistics and communicating with multiple stakeholders.</li><li>Ability to adapt as responsibilities evolve with company growth.</li><li>Interest in helping improve operational systems and support the expansion of a growing business.</li></ul>Preferred but not required:<ul><li>Degree in Business, Communications, Marketing, Operations Management, or a related field.</li></ul>Requirements<ul><li>Proficiency with Microsoft Office Suite including Excel, Word, and PowerPoint.</li><li>Ability to multitask, including entering orders while speaking with customers.</li><li>Comfortable learning scheduling platforms and mobile phone applications.</li><li>Willingness to maintain a flexible schedule including regular weekend availability and occasional evening hours.</li><li>Reliable internet connection for occasional remote tasks.</li><li>Ability to commute regularly to the Crofton, Maryland office and warehouse.</li><li>Willingness to commute to Columbia or Ellicott City in the future if the office relocates.</li></ul>Benefits<ul><li>Health insurance (reimbursement through a QSEHRA program)</li><li>Life insurance</li><li>Paid time off (PTO)</li><li>Paid sick days</li><li>Flexible scheduling options</li><li>Professional development assistance</li><li>Company-paid training opportunities</li><li>Career development opportunities as the company expands</li></ul>Schedule<ul><li>Full-time</li><li>Saturday and Sunday availability required (with time off during the week)</li><li>Some evening availability</li><li>Work schedules may include weekends with weekday days off depending on operational needs.</li></ul>Pay: $40,000.00 - $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>This role often requires working weekends when customers are planning beach trips. Are you comfortable working weekends as part of your regular schedule, potentially with select weekdays off instead?</li><li>Sand Helper&rsquo;s office is currently located in Crofton, MD, but we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Are you comfortable commuting to Crofton initially and to Columbia or Ellicott City if the office relocates?</li><li>Because many customers plan beach trips in the evenings or on weekends, we occasionally return calls or assist customers outside of traditional 9&ndash;5 hours. When working remotely, what is the latest time you would typically be comfortable handling customer calls if needed?</li><li>A college degree is not required for this role. If you have a degree or certifications, please list them along with the field of study and the approximate year completed.</li><li>This role often requires speaking with customers on the phone while navigating apps, entering orders, or looking up reservation details on a computer or smartphone. How comfortable are you multitasking in this way? Please describe your experience.</li><li>As Sand Helper expands to new locations, there may occasionally be opportunities to travel to other states on short notice to help resolve operational issues or assist with launching new rental locations. In some cases, this travel may involve working independently on-site. Would you be comfortable with this type of travel? If so, approximately how many weeks per year would you be willing to travel, and how long would you typically be comfortable being away from home at one time?</li><li>Have you had experience driving larger vehicles (such as vans, pickup trucks, or vehicles pulling small trailers)? If so, please describe. If not, would you be comfortable learning if needed to support local operational tasks, for example moving some chairs from a storage unit in Crofton to the warehouse nearby in Crofton.</li><li>If offered the position, how soon would you be available to start?</li></ul>Work Location: In person

Operations and Customer Support Manager

Unilever

<div>Unilever is currently hiring for Demand Fullfillment Manager T&uuml;rkiye &amp; Unica - B&amp;W! 
Function: Customer Operations 
Reports to: B&amp;W Integrated Planning Director - PTAB 
Scope: Turkey &amp; Unica 
Location: Umraniye 
Terms &amp; Conditions: Full Time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
As the Demand Fulfillment Manager for the Beauty &amp; Wellbeing category, you will lead the demand planning agenda, sitting at the core of the S&amp;OP process. You will partner closely with Customer Development, Marketing, Sourcing Units, and Supply Chain teams to deliver an integrated volume and sales plan. You will own the short , mid and long term sales forecast, proactively manage demand&ndash;supply risks, and secure sustainable business performance. 
 
Key Responsibilities 
Demand &amp; Supply Planning<ul><li>
Drive harmonized, leading edge demand planning processes and tools to deliver service, inventory, waste, and forecast accuracy targets.</li><li>
Build strong cross functional partnerships to enable effective S&amp;OP and business decision making.</li><li>
Generate practical, sustainable solutions to operational challenges and support business growth.</li><li>
Lead interventions for supply disruptions, ensuring adequate safety stocks.</li><li>
Manage inventory to maximize service and minimize waste and residual stock.</li><li>
Support Innovation &amp; Renovation through robust planning and simplification.</li><li>
Advance future fit capabilities including no touch planning and improved data inputs.</li></ul>
Category &amp; Business Planning<ul><li>
Develop and execute the category planning framework, including run strategy.</li><li>
Own B&amp;W planning KPIs (service, inventory, cost, obsoletes, DBNR) and improvement programs.</li><li>
Lead scenario planning, and crisis management.</li><li>
Manage allocations for Business Plans and operational overflows.</li><li>
Oversee end to end Planning Operations for the B&amp;W category in TU.</li></ul>
Capacity Planning<ul><li>
Drive governance around monthly/ quarterly RCCP cycles, supporting key decisions on risks, stock builds, and overflows.</li><li>
Ensure strong customer service, responsiveness, and volume deployment across the network.</li><li>
Apply consistent planning frameworks with SUs to drive capability and perfect execution.</li></ul>
Transformation &amp; Leadership<ul><li>
Drive planning transformation initiatives across technology and process improvement.</li><li>
Build an inclusive, high performing team culture.</li><li>
Develop capabilities and hold teams accountable to high standards.</li></ul> 
Experience &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in engineering, Operations, Supply Chain, or equivalent.</li><li>
8+ years of experience in supply chain planning or related roles.</li><li>
Experience of managing teams in a hybrid/remote environment.</li><li>
Strong understanding of core supply chain planning concepts.</li><li>
Proven leadership and project management skills.</li><li>
Ability to work in a fast paced, evolving environment.</li><li>
Strong strategic thinking, problem solving, and influencing skills.</li><li>
Local market experience is essential.</li></ul> 
Skills<ul><li>
Strong stakeholder management and collaboration.</li><li>
Change leadership and solution driven mindset.</li><li>
Business acumen with solid planning experience.</li><li>
Digital fluency and data driven decision making.</li><li>
Agile approach to problem solving.</li><li>
Excellent written and verbal communication in Turkish and English.</li></ul> 
Leadership Expectations 
You are an inclusive leader who motivates teams with purpose and passion. You balance challenge and support, foster collaboration, and build an environment where people learn, grow, and deliver strong results. You understand broad business dynamics and inspire your team to contribute to long term success. 
 
Critical SOL (Standards of Leadership) Behaviors<ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Demand Forecast Manager Türkiye & Unica - B&W

FinAcct Technologies Inc

What We Offer- Competitive salary ($38,000 - $42,000 based on experience)- Fully remote position - work from anywhere in the US- Direct access to the Founder - no layers of bureaucracy- Growth opportunity - as the company scales, this role grows into a leadership position- Diverse client portfolio across multiple industries- Flexible contract-to-hire option available for the right candidateWhy This Role MattersYou won't be a cog in a machine. FinAcct is at an inflection point - we have a strong delivery team, a growing client base, and a clear path to scaling. What we need is someone in the US who can own the client experience, keep operations running smoothly, and help us grow. If you are looking for a role where you make a real impact from day one, this is it.How to ApplySend your resume and a brief note on why this role interests you. We value practical experience over credentials - tell us about the clients you have managed and the operations you have run.RequirementsMust Have:- 2-5 years of experience in accounting operations, bookkeeping firm operations, or client account management- Strong understanding of accounting/bookkeeping workflows and terminology- Excellent written and verbal communication skills - you will be the voice of the company to clients- Experience working with remote or offshore teams (India experience is a plus)- Self-motivated and able to work independently with minimal supervision- Proficiency with accounting software (QuickBooks, Xero) and standard business tools (Google Workspace, Excel)- US-based with reliable internet and ability to work standard US business hoursNice to Have:- Experience in an outsourced accounting or BPO firm- Background in client success, account management, or operations management- Familiarity with industries we serve: restaurants, insurance, property management, CPA firms- Experience with project management tools (Asana, Monday.com, etc.)- Texas-based (preferred but not required for remote candidates)Client Onboarding- Lead the onboarding process for new clients - kickoff calls, documentation, system setup- Coordinate with India team managers to assign resources and establish workflows- Ensure smooth transition from sales handoff to active service delivery- Create and maintain onboarding checklists and process documentationOperations &amp; Coordination- Coordinate daily with India-based Operations Director and team managers- Monitor service delivery quality and flag issues before they reach clients- Track deliverables, deadlines, and client-specific requirements- Support the Founder with proposals, pricing, and contract administrationBilling &amp; Administration- Manage client invoicing, billing cycles, and payment follow-ups- Maintain client records, contracts, and service agreements- Handle basic administrative tasks for the US entity- Prepare client reports and operational summaries as neededThe RoleAs Client Operations Manager, you will be the primary communication bridge between our US clients and our India operations team. You will handle client onboarding, manage ongoing client relationships, oversee service delivery quality, and handle administrative operations including invoicing and billing. The Founder works closely with the India team on strategy and growth, and needs a trusted US-based professional to own the client experience.Key ResponsibilitiesClient Management &amp; Communication- Serve as the primary US-based point of contact for all client communications- Conduct regular check-ins with clients to ensure satisfaction and address concerns- Handle client inquiries, requests, and issue resolution in a timely manner- Build and maintain strong client relationships across our portfolio of 15+ clientsAbout FinAcct TechnologiesFinAcct Technologies is a growing outsourced accounting and bookkeeping firm serving US-based businesses across multiple industries including restaurants, insurance, property management, CPA firms, and SaaS companies. We combine US-based client management with a skilled delivery team in India to provide high-quality, cost-effective financial operations support.We are looking for a Client Operations Manager to become the US-based point of contact for our clients, manage day-to-day operations, and coordinate with our India delivery team. This role is critical to our growth - you will be the face of FinAcct for our US clients.Pay: $38,000.00 - $42,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

Client Operations Manager

Dubizzle Labs

<div>
 Dubizzle Labs is seeking
 
 Operations &amp; Customer Support Executives
 
 to support our
 
 Dubizzle KSA
 
 operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform guidelines.
 </li>
 <li>
 Client Communication: Engage with Arabic and English-speaking clients via email, chat, and calls to provide assistance and resolve queries.
 </li>
 <li>
 Customer Support: Address customer inquiries efficiently and escalate issues when necessary.
 </li>
 <li>
 Record Keeping: Maintain accurate logs of client interactions for future reference.
 </li>
 <li>
 Internal Coordination: Work closely with internal teams to streamline operational workflows.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Must-Have:
 
 
 
 <ul>
 <li>
 Fluency in Arabic (Speaking, Reading, and Writing) &ndash; Essential for seamless client communication.
 </li>
 <li>
 Proficiency in English (Speaking, Reading, and Writing).
 </li>
 <li>
 Strong communication and coordination skills to interact effectively with clients and internal teams.
 
 
 </li>
 </ul>
 
 Good-to-Have
 
 
 
 ✔️ Bachelor&rsquo;s degree in a relevant field.
 
 
 ✔️ Experience with
 
 Microsoft Excel and Office tools.
 
 
 
 If you are fluent in Arabic and English and have strong communication skills, we encourage you to apply!
</div>

Operation & Customer Support Executive

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Executive Customer Operations (Pak Capital-II KHI) KTR-II is responsible to ensure the availability and reliability of customer services, and timely restoration of complaints while maintaining KPIs.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Supervise and support the daily operations of the customer service team to ensure high performance and compliance with service standards.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction.
 </li>
 <li>
 Handle escalated customer complaints and resolve complex service issues with a solution-oriented approach.
 </li>
 <li>
 Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
 </li>
 <li>
 Generate regular reports on customer operations performance and recommend actionable improvements.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 BS/BE/BSc. Engineering is required.
 </li>
 </ul>
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 2 to 3 Years of relevant experience
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ul>
 <li>
 FTTH
 </li>
 <li>
 GPON
 </li>
 <li>
 CRM
 </li>
 <li>
 Ticketing Tools
 </li>
 <li>
 Team management
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
</div>

Executive Customer Ops Pak Cap-II KHI

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