customer operations manager

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<h2 class="jobSectionHeader">
What We Do</h2>
The Customer Service Operations Manager is a hands-on leadership role responsible for identifying problems and trends, determining root causes, and executing solutions. The desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. Additionally, the Customer Service Operations Manager will utilize call center data to continually improve operations and the customer experience. ServiceMac is looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.
What You&rsquo;ll Do<ul><li>
Provide leadership to customer service representatives and develop growth opportunities within the Call Center</li><li>
Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and performance management.</li><li>
Implement and monitor key controls and manage appropriate operational risks.</li><li>
Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center</li><li>
Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables</li><li>
Excellent verbal and written communications skills</li><li>
Reviewing various Call Center reports to identify coaching and performance opportunities.</li><li>
Ability to work hard and long when conducting research and awaiting results</li><li>
Able to react to change productively and handle other essential tasks as assigned</li><li>
Establish and maintain relationships with the company&rsquo;s vendors and operational support departments.</li><li>
Other duties, responsibilities, and job functions as assigned</li></ul>
What you&rsquo;ll Bring<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
High school diploma or GED</li><li>
Previous mortgage servicing experience is preferred</li><li>
VOS experience is preferred</li><li>
3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking or fintech</li><li>
3 years of supervisory experience (preferably in a call center)</li><li>
Knowledge of mortgage lending/servicing industry</li><li>
Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong results.</li><li>
Must have comprehensive understanding of call center metrics and technologies.</li><li>
Must have compelling communication and influencing skills to win the support of senior management and influence strategic decisions.</li><li>
Ability to maintain composure in a fast-paced environment</li><li>
Analytical with the ability to detect problems in workflow</li><li>
Ability to multitask on various items while meeting strict timelines and deadlines</li></ul>
Primary Hours
Working hours are Tuesday-Friday 11 am &ndash; 8:00 p-m &amp; Saturday, 9 am ET &ndash; 3 pm ET.<h2 class="jobSectionHeader">
What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Customer Service Front Line Supervisor-ServiceMac

Salt

<div>
 
 
 Customer Transformation Manager &ndash; Power &amp; Utilities
 
 
 
 
 Doha, Qatar
 
 
 
 
 Up to 25,000 QAR per month
 
 
 
 
 
 
 
 Are you passionate about helping organisations transform the way they engage with their customers
 
 
 
 
 
 ?
 
 My client are looking for an experience
 
 d Customer Transformation Manag
 
 er to join a leading consulting practice in Riyadh, working with some of the region's most prominent Power &amp; Utilities organisations. This is an exciting opportunity to drive large-scale customer transformation programmes, helping clients create customer-centric operating models, enhance service delivery, and leverage digital innovation to improve customer experience and business performanc
 
 
 e.The Opportuni
 
 
 
 
 
 ty
 
 As a Customer Transformation Manager, you will play a key role in shaping and delivering customer transformation strategies for major utilities organisations across the Middle East. Working closely with senior stakeholders, you will help organisations improve customer satisfaction, increase operational efficiency, and accelerate digital adoption through innovative customer-focused solutio
 
 
 
 
 
 ns.
 
 You will lead strategic transformation initiatives spanning customer experience, operating model design, digital channels, analytics, sustainability programmes, and customer engagem
 
 
 
 
 
 
 ent.
 
 Key Responsibil
 
 
 <ul>
 <li>
 itiesDevelop and deliver customer transformation strategies and roadmaps aligned to business object
 </li>
 <li>
 ives.Design and implement customer operating models across contact centres, digital channels, and key account management funct
 </li>
 <li>
 ions.Lead customer journey mapping exercises and identify opportunities to improve customer experience and service deli
 </li>
 <li>
 very.Drive customer-centric transformation initiatives across business and technology t
 </li>
 <li>
 eams.Monitor and improve customer performance metrics including customer satisfaction, digital adoption, and cost-to-s
 </li>
 <li>
 erve.Build customer intelligence capabilities through segmentation, analytics, and customer insight progra
 </li>
 <li>
 mmes.Support the design and delivery of customer-focused sustainability initiatives, including energy efficiency and demand-side management progra
 </li>
 <li>
 mmes.Develop innovative customer use cases leveraging AMI and smart metering technologies, including consumption insights, usage alerts, billing transparency, and demand response progra
 </li>
 <li>
 mmes.Support business development activities, proposal development, and client relationship manage
 </li>
 <li>
 ment.Engage with senior client stakeholders and act as a trusted advisor throughout transformation progra
 </li>
 </ul>
 
 
 
 
 
 mmes.
 
 Requir
 
 
 <ul>
 <li>
 ements10+ years of experience in customer transformation, customer experience, customer operations, or related discip
 </li>
 <li>
 lines.Strong experience within the Power &amp; Utilities s
 </li>
 <li>
 ector.Proven track record delivering large-scale customer transformation initia
 </li>
 <li>
 tives.Previous consulting experience within a Big 4 or leading management consulting
 </li>
 <li>
 firm.Experience designing customer operating models and customer journey transformation progr
 </li>
 <li>
 ammes.Strong understanding of customer analytics, segmentation, and customer intelligence capabil
 </li>
 <li>
 ities.Knowledge of digital customer channels, contact centre transformation, and customer service optimis
 </li>
 <li>
 ation.Familiarity with smart metering, AMI technologies, and customer-facing utility programmes is highly desi
 </li>
 <li>
 rable.Excellent stakeholder management and communication s
 </li>
 <li>
 kills.Demonstrated leadership experience managing teams and client engage
 </li>
 </ul>
 
 ments.Why
 
 <ul>
 <li>
 Apply?Work on some of the largest transformation programmes across the Middle
 </li>
 <li>
 East.Partner directly with senior executives and industry le
 </li>
 <li>
 aders.Drive innovation in customer experience, digital transformation, and sustainab
 </li>
 <li>
 ility.Join a globally recognised consulting organisation with exceptional career growth opportun
 </li>
 <li>
 ities.Be part of a collaborative and high-performing team shaping the future of the utilities s
 </li>
 </ul>
 
 
 
 ector.
</div>

Customer Transformation Manager

United Surgical Partners

<div>Position Overview: Reporting to the Director of Client Operations, the Client Operations Manager is responsible for ensuring best practice and optimal revenue cycle results for assigned CBO clients, with direct oversight of 8-12 clients. The Client Operations Manager is accountable to client and employee satisfaction, KPI and other client performance results and collaborating internally and externally to drive revenue cycle and reimbursement initiatives. This role develops an environment and culture that embraces continuous improvement and innovation to ensure best practices are achieved in all areas of the revenue cycle. They will lead a team of A/R Specialists to ensure maximized collectability of services performed. Ensuring that internal policies and practices support the operational quality, efficiency, and compliance of all standard practices. They will coordinate with other cross functional areas that impact or support RCM to ensure appropriate collaboration and system wide efficiency of operations while providing oversight and employee development for direct reports. 


Responsibilities:
<ul>
<li>Manages a team of 6-10 employees who complete the accounts receivable functions resulting in revenue generation.</li>
<li>Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations.</li>
<li>Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.</li>
<li>Monitors collection processes to determine cash flow improvement opportunities.</li>
<li>Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers.</li>
<li>Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team.</li>
<li>Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients.</li>
<li>Must become expert on respective clients, regional payer trends and overall client specifics.</li>
<li>Maintains thorough understanding of health insurance and government programs, when necessary.</li>
<li>Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs.</li>
<li>Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities.</li>
<li>Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging&rsquo;s, volumes, and trends.</li>
<li>Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed.</li>
<li>Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements.</li>
<li>Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols.</li>
<li>Provide training for newly hired and existing employees to generate consistent team output.</li></ul></div>

Client Operations Manager

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot;Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate.</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

L'Oréal

Job Title: Cell Manager
 
Division: Operations
 
Location: Florence KY Manufacturing
 
Reports To: UP Director
 
Who We Are: 
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
 
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. Come join our dynamic team!
 
What You Will Learn: 
You will be responsible for optimizing production processes, improving short-term performance, and leading continuous improvement workshops. Implementing operational excellence methodologies across the department in line with global standards:
 
<ul>
<li>Guarantees efficient and compliant execution of packaging & processing operations, with a focus on safety, product quality, sustainability and productivity</li>
<li>Identifies through data and observations performance gaps (losses analysis) : compliance with process, OEE, capability and quality standards</li>
<li>Ensures the consistency of the completion and effectiveness of previous day's and today’s actions, as well as the prioritization of them</li>
<li>Leads improvement projects derived from deviations in performance or cost.</li>
<li>Applies and ensure the execution of lean tools (SMED, 5S, QRQC, Six Sigma,…)</li>
<li>Facilitates action plans, tracks results, and ensures sustainability</li>
<li>Drafts and formalizes machine/process modification requests when issues are beyond the scope of the production team's autonomy (expert intervention is required)</li>
<li>Interfaces with project teams when expert/third party intervention is required</li>
<li>Makes sure that the level 1 routine are being held with all the right data, and that lead to the right level of action</li>
<li>Provides the level 2 & 3 routine with the elements that require the intervention of the management and/or project teams</li>
</ul>
You will be responsible for the successful introduction, integration, and ramp-up of new productions, after designing the appropriate production processes:
 
<ul>
<li>Ensures the right operational standards and methods are in place and well applied</li>
<li>Ensures that the ramp-up is properly coordinated with the project team</li>
<li>Designs, documents, and delivers operator training for new products/production lines</li>
</ul>
What We Are Looking For: 
Required Qualifications: 
<ul>
<li>Bachelor’s degree with major in technical field or Management required, Engineering degree preferred;</li>
<li>3 to 5 years’ experience in a manufacturing management role or like industry;</li>
<li>Computer Skills: Outlook, Word, Excel, PowerPoint, Statistical Analysis;</li>
<li>Conscientious, positive attitude, reliable, responsible and flexible;</li>
<li>Be self-motivated and work independently as well as in a team setting;</li>
<li>Organized and able to handle multiple priorities in a fast-paced, dynamic environment to meet time commitments;</li>
<li>Strong attention to detail and desire to follow procedures</li>
</ul>
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
 
Additional Benefits Information As Follows: 
<ul>
<li>Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)</li>
<li>Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)</li>
<li>Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)</li>
<li>Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)</li>
<li>Employee Resource Groups (Think Tanks and Innovation Squads)</li>
<li>Access to Mental Health & Wellness Programs</li>
</ul>
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
 
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
 
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
 
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
 
References
 
Visible links
 1. mailto: USApplicationAccommodation@support.lorealusa.com

Cell Manager, L'Oréal Operations

ZH CUISINES (PRIVATE) LIMITED

Branch ManagerPosition: Branch ManagerDepartment: OperationsReports To: Operations Manager / Regional ManagerWorking Hours: 9 Hours Per Day 6 Days Per WeekJob SummaryWe are seeking an experienced and results-driven Branch Manager to oversee the overall operations, sales performance, customer service, and team management of the branch. The ideal candidate will be responsible for ensuring smooth day-to-day operations, achieving sales targets, maintaining service standards, controlling costs, and leading the team to deliver exceptional guest experiences.Experience &amp; Qualification<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field.</li><li>Minimum 5 to 8 years of experience in restaurant, retail, hospitality, or food service operations.</li><li>At least 2 years of experience in a managerial role.</li><li>Strong leadership and team management skills.</li></ul>Key Responsibilities Operations Management<ul><li>Ensure smooth and efficient daily branch operations.</li><li>Maintain company standards, SOPs, and operational procedures.</li><li>Monitor branch performance and implement corrective actions where required.</li><li>Ensure compliance with food safety, hygiene, and quality standards.</li></ul>Team Management<ul><li>Supervise and lead FOH and BOH teams.</li><li>Conduct staff briefings, coaching, and performance evaluations.</li><li>Ensure proper staff scheduling and manpower planning.</li><li>Maintain discipline and a positive work environment.</li></ul>Sales &amp; Customer Service<ul><li>Drive branch sales and profitability.</li><li>Monitor daily sales performance and achieve business targets.</li><li>Handle customer complaints professionally and ensure guest satisfaction.</li><li>Develop strategies to improve customer experience and retention.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor inventory levels and minimize wastage.</li><li>Ensure proper stock management and inventory controls.</li><li>Control operational expenses and improve branch profitability.</li><li>Verify daily reports, stock counts, and reconciliations.</li></ul>Compliance &amp; Reporting<ul><li>Ensure compliance with company policies and legal requirements.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Coordinate with management regarding branch performance and improvement plans.</li><li>Ensure successful completion of audits and inspections.</li></ul>Skills Required<ul><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Problem-solving and decision-making skills.</li><li>Strong understanding of restaurant operations.</li><li>Ability to work under pressure and meet targets.</li><li>Proficiency in Microsoft Office and reporting tools.</li></ul>Pay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Branch Manager

Gerrys dnata

Cafe Manager &ndash; Job PostWe Are Hiring &ndash; Cafe ManagerWe are looking for an experienced and passionate Cafe Manager to lead daily operations, manage staff, and ensure excellent customer service standards in a fast-paced cafe environment.Responsibilities:Manage overall cafe operations and team performanceHandle staff scheduling, attendance, and disciplineEnsure high-quality customer serviceMonitor inventory, stock, and wastage controlAchieve sales and operational targetsMaintain hygiene and food safety standardsResolve customer complaints professionallyRequirements:Bachelor&rsquo;s degree preferred3&ndash;5 years of experience in cafe, restaurant, or hospitality operationsStrong leadership and communication skillsAbility to manage teams under pressureKnowledge of inventory and operational controlsGood reporting and problem-solving skillsPay: From Rs120,000.00 per monthWork Location: In person

Store Manager

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