customer operations manager

TOD MENA

<div>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 </p>
 <p>
  This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities and Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
  </li>
  <li>
   Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
  </li>
  <li>
   Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
  </li>
  <li>
   Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
  </li>
  <li>
   Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
  </li>
  <li>
   Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
  </li>
  <li>
   Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
  </li>
  <li>
   Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
  </li>
  <li>
   Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
  </li>
  <li>
   Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
  </li>
  <li>
   Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
  </li>
  <li>
   Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
  </li>
  <li>
   Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Manager

Sand Helper

<p>Sand Helper is seeking a highly motivated and organized <b>Operations and Customer Support Manager</b> to help manage daily customer communications while coordinating the operational logistics that support our growing rental network.</p><p>This role blends customer service leadership with operational coordination. You will interact with customers planning beach trips, coordinate with delivery drivers and local partners, and help manage the deployment and maintenance of our fleet of battery-powered sand scooters across multiple rental locations.</p><p>The position is primarily based <b>in person at our Crofton, Maryland office and warehouse</b>, where you will work closely with the team on communications, logistics, and operational improvements. Some tasks may occasionally be completed remotely when appropriate.</p><p>As Sand Helper continues to grow along the East Coast, this role may evolve into a leadership position overseeing communications, operations, and customer experience across multiple locations.</p><p>Please note that while our office is currently located in <b>Crofton, Maryland</b>, we expect to relocate closer to the <b>Columbia or Ellicott City area within the next one to two years</b>. Candidates should be comfortable commuting to Crofton initially and willing to commute to those areas if the office relocates.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer phone calls, answer questions related to beach wheelchair rentals, and enter or modify reservations (majority of the role).</li><li>Coordinate with delivery drivers and local partners to ensure timely deliveries and pickups of our battery-powered sand wheelchairs.</li><li>Help oversee the operational logistics of our fleet of mobility devices, including equipment tracking, deployment, and maintenance coordination.</li><li>Assist with managing operations across our growing network of rental locations along the East Coast.</li><li>Support the expansion of new rental locations by helping coordinate logistics, operational setup, and communication with local partners.</li><li>Respond to customer emails and chats promptly and professionally.</li><li>Demonstrate patience, kindness, and professionalism when handling customer concerns or complaints.</li><li>Maintain a flexible schedule including answering calls and returning calls on weekends and occasionally in the evening hours (up to around 8pm).</li><li>Weekend availability is particularly important for this role, as many customers plan beach trips during that time. Work schedules may include weekends with alternative weekday days off (for example Tuesday&ndash;Wednesday or other weekday combinations).</li><li>Occasionally coordinate marketing efforts with external artists, marketing professionals, or video editors to support company messaging and outreach.</li><li>Assist with improving internal processes and operational systems as the company grows.</li><li>Complete administrative or operational tasks during slower periods.</li><li>Assist with warehouse, equipment organization, and operational tasks at the Crofton location when needed.</li></ul><p>The candidate must be willing to be flexible in their responsibilities. There are times of the year that are busier than others. During the winter months, when we focus more on equipment manufacturing and maintenance, there may be additional operational needs at the warehouse such as inventory organization or administrative support.</p><p><b>Qualifications</b></p><ul><li>At least <b>2 years of experience in customer service, operations, communications, or a related field</b>.</li><li>Strong phone communication and interpersonal skills.</li><li>Highly organized with strong multitasking ability.</li><li>Comfortable coordinating logistics and communicating with multiple stakeholders.</li><li>Ability to adapt as responsibilities evolve with company growth.</li><li>Interest in helping improve operational systems and support the expansion of a growing business.</li></ul><p>Preferred but not required:</p><ul><li>Degree in <b>Business, Communications, Marketing, Operations Management, or a related field</b>.</li></ul><p><b>Requirements</b></p><ul><li>Proficiency with <b>Microsoft Office Suite</b> including Excel, Word, and PowerPoint.</li><li>Ability to multitask, including entering orders while speaking with customers.</li><li>Comfortable learning scheduling platforms and mobile phone applications.</li><li>Willingness to maintain a flexible schedule including <b>regular weekend availability and occasional evening hours</b>.</li><li>Reliable internet connection for occasional remote tasks.</li><li>Ability to commute regularly to the <b>Crofton, Maryland office and warehouse</b>.</li><li>Willingness to commute to <b>Columbia or Ellicott City</b> in the future if the office relocates.</li></ul><p><b>Benefits</b></p><ul><li>Health insurance (reimbursement through a <b>QSEHRA program</b>)</li><li>Life insurance</li><li>Paid time off (PTO)</li><li>Paid sick days</li><li>Flexible scheduling options</li><li>Professional development assistance</li><li>Company-paid training opportunities</li><li>Career development opportunities as the company expands</li></ul><p><b>Schedule</b></p><ul><li>Full-time</li><li>Saturday and Sunday availability required (with time off during the week)</li><li>Some evening availability</li><li>Work schedules may include weekends with weekday days off depending on operational needs.</li></ul><p>Pay: $40,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Application Question(s):</p><ul><li>This role often requires working weekends when customers are planning beach trips. Are you comfortable working weekends as part of your regular schedule, potentially with select weekdays off instead?</li><li>Sand Helper&rsquo;s office is currently located in Crofton, MD, but we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Are you comfortable commuting to Crofton initially and to Columbia or Ellicott City if the office relocates?</li><li>Because many customers plan beach trips in the evenings or on weekends, we occasionally return calls or assist customers outside of traditional 9&ndash;5 hours. When working remotely, what is the latest time you would typically be comfortable handling customer calls if needed?</li><li>A college degree is not required for this role. If you have a degree or certifications, please list them along with the field of study and the approximate year completed.</li><li>This role often requires speaking with customers on the phone while navigating apps, entering orders, or looking up reservation details on a computer or smartphone. How comfortable are you multitasking in this way? Please describe your experience.</li><li>As Sand Helper expands to new locations, there may occasionally be opportunities to travel to other states on short notice to help resolve operational issues or assist with launching new rental locations. In some cases, this travel may involve working independently on-site. Would you be comfortable with this type of travel? If so, approximately how many weeks per year would you be willing to travel, and how long would you typically be comfortable being away from home at one time?</li><li>Have you had experience driving larger vehicles (such as vans, pickup trucks, or vehicles pulling small trailers)? If so, please describe. If not, would you be comfortable learning if needed to support local operational tasks, for example moving some chairs from a storage unit in Crofton to the warehouse nearby in Crofton.</li><li>If offered the position, how soon would you be available to start?</li></ul><p>Work Location: In person</p>

Operations and Customer Support Manager

Algo-DZ Salalah

<p>Job Opportunity: Head of Customer Operations</p><p><b>Location:</b> Salalah, Oman<br/><b>Company:</b> Algo-DZ Salalah</p><p>About Us</p><p>Algo-DZ Salalah is a dynamic technology and services company dedicated to delivering innovative solutions and exceptional customer experiences. With a strong focus on operational excellence and client satisfaction, we are expanding our leadership team in Salalah. We are seeking an experienced <b>Head of Customer Operations</b> to oversee customer service strategy, optimize processes, and drive performance across all touchpoints.</p><p>Role Overview</p><p>The <b>Head of Customer Operations</b> will be responsible for leading customer-facing teams, managing service delivery, and ensuring operational efficiency. This role requires strong leadership, strategic vision, and the ability to align customer operations with organizational goals.</p><p>Key Responsibilities</p><ul><li>Lead and manage customer operations teams to deliver outstanding service.</li><li>Develop and implement strategies to enhance customer satisfaction and loyalty.</li><li>Oversee daily operations, ensuring efficiency and adherence to service standards.</li><li>Collaborate with product, sales, and technical teams to improve customer experience.</li><li>Monitor KPIs and prepare performance reports for senior leadership.</li><li>Identify process improvements and implement best practices in customer operations.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Mentor and guide staff to achieve professional excellence.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>10+ years of experience in customer operations or service management, with at least 5 years in a leadership role.</li><li>Proven track record of managing large-scale customer operations in technology or service-driven organizations.</li><li>Strong knowledge of customer service frameworks, process optimization, and performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul><p>Why Join Us?</p><ul><li>Be part of a respected company shaping customer operations in Salalah.</li><li>Lead high-impact initiatives with regional and international exposure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and customer-focused work culture.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to RO2,400.000 per month</p><p>Work Location: In person</p>

Head of Customer Operations

Dubizzle Labs

<div>
 Dubizzle Labs is seeking
 <strong>
  Operations &amp; Customer Support Executives
 </strong>
 to support our
 <strong>
  Dubizzle KSA
 </strong>
 operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform guidelines.
  </li>
  <li>
   Client Communication: Engage with Arabic and English-speaking clients via email, chat, and calls to provide assistance and resolve queries.
  </li>
  <li>
   Customer Support: Address customer inquiries efficiently and escalate issues when necessary.
  </li>
  <li>
   Record Keeping: Maintain accurate logs of client interactions for future reference.
  </li>
  <li>
   Internal Coordination: Work closely with internal teams to streamline operational workflows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Must-Have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in Arabic (Speaking, Reading, and Writing) &ndash; Essential for seamless client communication.
  </li>
  <li>
   Proficiency in English (Speaking, Reading, and Writing).
  </li>
  <li>
   Strong communication and coordination skills to interact effectively with clients and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good-to-Have
  <br/>
  <br/>
 </strong>
 ✔️ Bachelor&rsquo;s degree in a relevant field.
 <br/>
 <br/>
 ✔️ Experience with
 <strong>
  Microsoft Excel and Office tools.
  <br/>
  <br/>
 </strong>
 If you are fluent in Arabic and English and have strong communication skills, we encourage you to apply!
</div>


Operation & Customer Support Executive

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/31/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Work Experience</p>
<div>7 to 10 Years
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Industry</p>
<div>Human Resources
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div></div><div><div>The People &amp; Culture Operations Manager ensures the effective delivery of all HR operational functions, including employee services, HR administration, payroll coordination, onboarding, offboarding, HRIS management, and compliance. The role supports the People &amp; Culture Director and ensures efficient, accurate, and timely HR service delivery across the organization while maintaining proper documentation, process integrity, and governance.</div><div></div><div><br>
Main Tasks-</div><br>
<div></div><ul><li>
Oversee daily HR operations including employee records, contracts, documentation, and HR service requests.<br>
</li><li>
Manage HRIS systems, employee data accuracy, and reporting.<br>
</li><li>
Ensure compliance with labor law, HR policies, and internal governance procedures.<br>
</li><li>
Supervise payroll inputs, attendance systems, and monthly payroll coordination with Finance.<br>
</li><li>
Oversee onboarding and offboarding processes ensuring smooth employee lifecycle management.<br>
</li><li>
Manage employee benefits administration, leave management, and HR services.<br>
</li><li>
Implement HR operational procedures and continuously improve service delivery processes.<br>
</li><li>
Support employee relations inquiries and coordinate solutions with HR Business Partners.<br>
</li><li>
Develop and maintain HR dashboards, employee service metrics, and SLA tracking.<br>
</li><li>
Coordinate audits, compliance reviews, and HR policy implementation.<br>
</li><li>
Support training logistics, employee communication, and internal HR announcements.<br>
</li><li>
Lead and coach the HR operations team to ensure quality, accuracy, and timely execution.<br>
</li><li>
Ensure confidentiality, data privacy, and secure handling of employee information.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><div><div>
Experience<br>
</div><div><div><div><div><div><div><ul><li>
7-10 of HR experience with at least 3 years in HR operations or HR services leadership roles.<br>
</li><li>
Experience with HR process automation and HRIS management preferred</li></ul><div></div><div><br>
Education-<br>
</div><ul><li>
Bachlelor's Degree in Human Resource, Business Administration or related fields<br>
</li>
 Professional HR Certification (CIPD, SHRM) is an added advantage.<br>
<li>
</li></ul><div><div>
Qualification-<br>
</div></div><div><div><div><ul><li>
Strong knowledge of HR operations, payroll administration, employee services, HR compliance, and HRIS systems.<br>
</li><li>
Excellent organizational, coordination, and analytical skills.<br>
</li><li>
Strong communication and people management capabilities.<br>
</li><li>
Detail-oriented with the ability to improve processes and ensure operational excellence.<br>
</li><li>
Experience managing HR service delivery teams.<br>
</li><li>
Ability to work under pressure and manage multiple priorities.<br>
</li><li>
 Must be Oman Resident</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

People & Culture Operations Manager

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The Revenue Operations Manager is a senior individual contributor and operational leader responsible for the design, execution, and continuous improvement of revenue-generating systems across the full customer lifecycle from lead to close to retention and expansion. This role sits at the intersection of Sales, Account Management, Marketing, Finance, and Product, serving as the connective tissue that enables scalable, data-driven revenue growth.<br>
</div><div>
<br>
You will own the revenue operations strategy and infrastructure, not just support it. This means leading cross-functional initiatives, shaping tooling decisions, and influencing how the business measures and optimizes commercial performance.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Own end-to-end revenue performance reporting across the full funnel: pipeline generation, conversion, merchant onboarding, retention, and expansion revenue.</li>
<li>Design and maintain executive-level dashboards and reporting frameworks that surface actionable insights for senior leadership and the Board.</li>
<li>Lead quarterly and annual revenue planning cycles, including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews.</li>
<li>Proactively identify revenue risks, trends, and growth opportunities through structured analysis, and make strategic recommendations to leadership.</li>
Define and govern the company's revenue metrics taxonomy, ensuring consistent definitions and reporting standards across BD, AM, Finance, and Product.<br>
<li>
</li></ul><ul><li>Own the operational design and continuous improvement of go-to-market processes across Business Development and Account Management functions.</li>
<li>Lead the development and rollout of scalable playbooks, SOPs, and operational frameworks that improve team efficiency and performance consistency.</li>
<li>Partner with BD and AM leadership to identify structural bottlenecks, design solutions, and drive implementation across teams.</li>
<li>Oversee lead allocation strategy, routing logic, and pipeline governance, ensuring optimal coverage, speed-to-contact, and conversion across all channels (inbound, channel partnerships, referrals, and internal transfers).</li>
Lead territory design, segmentation strategy, and capacity planning in partnership with BD leadership.<br>
<li>
</li>
</ul><ul><li><br>
Define and govern operational standards across the Account Management function, including performance tracking frameworks, health scoring, and renewal/expansion pipeline visibility.</li>
<li>Lead operational initiatives that improve AM efficiency, client retention outcomes, and expansion revenue performance.</li>
<li>Own bandwidth management and internal transfer processes to ensure optimal resource allocation across AM teams.</li>
Partner with AM leadership to build structured QBR and performance review cadences.<br>
<li>
</li></ul><ul><li>Own the strategy, governance, and ongoing optimization of the CRM and broader revenue tech stack.</li>
<li>Lead CRM architecture decisions including workflow automation, pipeline configuration, data modeling, and integration with adjacent tools (marketing automation, BI, finance systems).</li>
<li>Define and enforce data quality standards, field governance, and pipeline hygiene requirements across all revenue teams.</li>
<li>Evaluate, onboard, and embed new revenue tooling, managing vendor relationships and change management internally.</li>
Drive adoption across BD and AM through structured enablement programs and accountability frameworks.<br>
<li>
</li></ul><ul><li>Serve as the primary RevOps stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships.</li>
<li>Lead the operational design for new channel partnerships, product launches, and market expansions, translating strategic intent into executable operational plans.</li>
<li>Represent Revenue Operations in leadership forums, contributing to company-wide planning and prioritization decisions.</li>
Manage operational dependencies across merchant onboarding, product integrations, and partner go-lives, ensuring timely and high-quality execution.<br>
<li>
</li></ul><ul><li>Mentor and develop junior members of the Revenue Operations function, building team capability and operational maturity over time.</li>
<li>Champion a culture of structured problem-solving, data-driven decision making, and continuous improvement across commercial teams.</li>
<li>Contribute to the long-term build-out of the RevOps function, including headcount planning, process maturity roadmaps, and tooling strategy.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
4 to 8 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy roles, with at least 2 years in a senior or lead capacity</li>
<li>Demonstrated ownership of CRM platforms at an administrative or architectural level (Salesforce, Pipedrive, HubSpot, or equivalent)</li>
<li>Strong command of revenue analytics including pipeline modeling, forecasting, funnel analysis, and cohort reporting</li>
<li>Experience partnering directly with VP/C-suite stakeholders and translating business strategy into operational execution</li>
<li>Advanced proficiency in data tools: Google Sheets/Excel at a minimum; SQL and BI tools (Looker, Tableau, Metabase, or similar) strongly preferred</li>
<li>Proven ability to lead cross-functional projects with multiple senior stakeholders</li>
Exceptional analytical thinking, structured communication, and executive-level presentation skills<br>
<li>
</li></ul><ul><li>Experience in fintech, payments, BNPL, lending, or marketplace business models</li>
<li>Hands-on experience with CRM automation, workflow logic, and API integrations</li>
<li>Background in revenue forecasting, quota setting, or incentive compensation design</li>
<li>Experience building or scaling a RevOps function from an early stage</li>
Exposure to GTM strategy, market expansion, or channel partnership operations<br>
<li>
</li></ul><ul><li>Quality, accuracy, and timeliness of revenue reporting and forecasting</li>
<li>Pipeline health and coverage ratios across BD and AM</li>
<li>CRM data integrity scores and adoption rates across commercial teams</li>
<li>Speed and efficiency of lead-to-close and onboarding processes</li>
<li>Measurable impact of operational improvements on revenue team productivity</li>
<li>Cross-functional initiative delivery against scope, quality, and timeline</li>
<li>Growth and capability development of junior RevOps team members</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Commercial Operations Manager I

American Airlines

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 American Airlines is seeking a goal-oriented Customer Service Manager (CSM) for the Tow Team at DFW. In this safety-critical leadership role, you will direct the pushback, towing, and repositioning of American Airlines aircraft, keeping our network moving on time while building a team culture rooted in safety, accountability, and continuous improvement.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <em>
  As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Safety First: Be a safety advocate: proactively identify towing and pushback safety concerns, equipment condition, procedural compliance, and team behaviors and address them in real time. Conduct ride-alongs, self-audits, field observations, and root cause investigations to maintain a consistently safe movement area.
  </li>
  <li>
   Team Leadership: Establish team and individual goals; coach and mentor frontline towing agents in skill development, safety behavior, and company culture.
  </li>
  <li>
   Establish and promote effective relationships with team members that foster compassion, authenticity, integrity, respect and dignity.
  </li>
  <li>
   Embrace the core values: passion, commitment, efficiency, reliability, dependability, optimism, honesty, and positivity.
  </li>
  <li>
   Resource Management: Partner with crew chiefs who direct frontline towing assignments; ensure adequate tugs and towbars are available to meet operational demands safely and on time.
  </li>
  <li>
   Cross-Functional Coordination: Coordinate with Ramp Operations, Tech Ops, Hub Control, Ramp Control, and ATC; manage escalated issues and deliver key operational information to the team.
  </li>
  <li>
   Compliance &amp; Continuous Improvement: Ensure adherence to JCBA, corporate policy, and training requirements; solicit feedback at all levels to drive operational improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED equivalency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous airport ramp or ground operations experience with direct exposure to aircraft towing or pushback
  </li>
  <li>
   2+ years leading others in a safety-critical operational environment
  </li>
  <li>
   Knowledge of company policies, procedures, and functional automation applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong safety mindset; ability to monitor, assess, and correct team and operational performance.
  </li>
  <li>
   Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive work environment.
  </li>
  <li>
   Critical thinking and sound judgment in time-sensitive aircraft movement scenarios
  </li>
  <li>
   Effective communicator and active listener; ability to collaborate across multiple departments
  </li>
  <li>
   Ability to work independently as well as collaboratively.
  </li>
  <li>
   Ability to work under demanding operational conditions on an active movement area.
  </li>
  <li>
   Ability to prioritize and execute with a sense of urgency and preciseness.
  </li>
  <li>
   Ability to use sound business judgment to resolve issues with internal and external customers.
  </li>
  <li>
   Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  </li>
  <li>
   Valid driver's license; ability to qualify for SIDA badge
  </li>
  <li>
   Has or can obtain USPS clearance (5-year U.S. residency requirement)
  </li>
  <li>
   Ability to work rotating shifts including weekends, holidays, and days off; available for extended hours as operationally needed
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 <strong>
  What You'll Get
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 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
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   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
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   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
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   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
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  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
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  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
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 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
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 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
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Customer Service Manager, Airport Customer Operations - DFW

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