customer operations manager

GE Aerospace

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms &amp; Conditions of the Contract and achieving the Financial targets as defined in the business case for respective product lines. 
The role involves fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract. 
Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews. 
Owns/influences Shop visit budgets and operating plans. 
The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&amp;L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.<h1 class="jobSectionHeader">
Job Description</h1><div><div>
Company Overview:
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region&rsquo;s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.</div></div><div><div><div><div><div><div><div><div><div>
Role Overview:</div></div></div></div></div></div></div></div></div><ul><li>
Responsible for the customer satisfaction, On Time Delivery and Profitability/Cost for assigned Customer Contracts, working in partnership with respective Customer Program Managers and Product Line leadership. Provide both service agreement and time and material program management of engine and module shop visits including status reporting as specified within customer agreements. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the Customer Team (SD, CSM, CPM, SPM, FSE), Engineering, MRO and repair organizations and/or other teams to solve customer issues. Function as liaison between internal organizations and customers for assigned contracts across the global network, for all respective product lines.</li><li>
Leads others to find creative solutions within complex Airline customer management and MRO shop processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, material and vendor management, knowledge of manufacturing/repair and engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.</li><li>
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates externally and internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers. Drives a LEAN approach to secure lasting customer and business outcomes.</li></ul>
Required Qualifications:<ul><li>
Role models Acting with Humility, Leading with Transparency and Delivering with Focus</li><li>
Expertise in applying Customer Relationship Management and Program Management processes and an ability to apply LEAN as a way of life in a transactional environment</li><li>
Demonstrable experience of developing strong customer and key stakeholder relationships, with an ability to build trust and inspire confidence, whilst managing sometimes conflicting multiple internal/external demands and difficult messaging</li><li>
Demonstrable ability to thrive in a high-pressure environment to support Airline Customer and Shop Operational tempo</li><li>
Strong oral and written communication skills with an ability to positively engage at all levels of the Customer organization</li><li>
Bachelor&rsquo;s degree from an accredited university or college or equivalent knowledge and experience</li></ul>
Preferred Qualifications:<ul><li>
Passionate about Our Customers, Our Business and Team</li><li>
Strong business and financial acumen &ndash; ability to manage a Shop Visit as a P&amp;L account and optimize cost in a long-term revenue accounting and T&amp;M context</li><li>
On a well-advanced journey to develop LEAN Mastery</li><li>
Culturally sensitive with the ability to influence and lead in a global environment</li></ul>
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div>

Lead Customer Operations Manager

Creations By Shanagar

Function/DeptOrder ManagementReporting ManagerManager-OperationReviewing ManagerHead - OperationDirect Reports - PositionsDirectorRole ObjectivesTo ensure seamless end-to-end order lifecycle management&mdash;from order receipt to final dispatch&mdash;by coordinating with sales, design, production, quality, and logistics teams, ensuring timely execution, accuracy, and customer satisfaction while maintaining production planning discipline and traceability of gold inventory.Role Responsibilities<ul><li>Develop detailed 3D CAD models for gold jewellery including rings, earrings, necklaces, bangles, and custom pieces.</li><li>Receive and validate customer orders (B2B, Export, Custom Orders).</li><li>Create order entries in ERP/system with accurate product specifications, weight, purity, and delivery timelines.</li><li>Liaise with Production Planning to schedule orders based on capacity and deadlines.</li><li>Issue work orders to manufacturing units (Casting, CNC, Handmade, Setting, Polishing, etc.).</li><li>Track order-wise metal allocation and ensure accountability of gold issued.</li><li>Work closely with CAD/Design Team for approvals, modifications, and customer-specific customization.</li><li>Ensure design freeze before releasing orders to manufacturing.</li><li>Monitor real-time status of orders across departments.</li><li>Identify bottlenecks and escalate delays proactively.</li><li>Maintain daily order status reports and production dashboards.</li><li>Coordinate with Stores for gold issue, balance reconciliation, and material movement tracking.</li><li>Ensure order-wise metal consumption visibility and minimize variance.</li><li>Align with QA team for timely inspection and certification.</li><li>Ensure order completion meets required quality standards and documentation.</li><li>Coordinate with Dispatch/Logistics for shipment planning.</li><li>Prepare order-wise documentation (tagging details, weight summary, invoices support).</li><li>Ensure adherence to promised delivery timelines.</li><li>Maintain order lifecycle MIS reports, TAT tracking, and delay analysis.</li><li>Generate weekly production vs. order fulfilment reports for management review.</li><li>Ensure SOP adherence in order handling to avoid rework, gold loss risk, or miscommunication.</li><li>Support audit requirements related to metal tracking and order traceability.</li></ul>Minimum Qualification&middot; Graduate in Commerce / Business Administration / Operations / Any relevant discipline.Desired Qualification&middot; Diploma / Certification in Supply Chain Management, Production Planning, or Operations.&middot; Exposure to Jewellery Manufacturing Processes will be an added advantage.&middot; ERP training (SAP / Oracle / Jewellery-specific software like JIL, EMR, etc.) preferred.Experience&middot; 2&ndash;5 years of experience in Order Management / Production Coordination / Operations.&middot; Experience in Jewellery Manufacturing, Precious Metal Industry, or Batch Production Environment preferred.Mandatory Skills&middot; Strong understanding of production workflow and order lifecycle tracking.&middot; Hands-on experience in ERP/MIS systems for order processing.&middot; Knowledge of jewellery manufacturing stages (Casting &rarr; Filing &rarr; Setting &rarr; Polishing &rarr; QC)&middot; Excellent planning, coordination, and follow-up ability.&middot; Ability to handle multiple orders simultaneously with accuracy.&middot; High attention to detail (critical in gold weight &amp; specifications). Strong communication and interdepartmental coordination skills.&middot; Problem-solving attitude with sense of ownership and urgencyJob Type: Full-timePay: ₹25,000.00 - ₹30,000.00 per monthWork Location: In person

Customer Order Manager

Mac Wealth Management

Operations Manager1. Managing complete portfolios of the customer2. Portfolios will include Insurance, Mutual Funds, Fixed deposit etc3. Giving end to end solution wrt any query to the customer4. Backend job with customer coordination.5. Manage the Mobile app of the company and the website details accordingly.Job Type: Full-timePay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li></ul>Ability to commute/relocate:<ul><li>Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Operations management: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager - Operations

Zeitgeist Retail Private Limited

Job Summary:We are looking for an experienced and proactive Customer Care Team Lead to manage a small yet dynamic team of customer care representatives. The ideal candidate will have 4 &ndash; 6 years of experience in customer service, with proven skills in people management and escalation handling - preferably within, e-commerce, consumer products or D2C (Direct-to-Consumer) brands.Key Responsibilities:<ul><li>Team Management: Lead, support, and motivate a team of approx. 3 customer care representatives.</li><li>Escalation Handling: Take ownership of customer escalations and ensure effective, timely resolutions.</li><li>Performance Monitoring: Track team KPIs, SLAs, and quality metrics to ensure high performance.</li><li>Process Improvement: Identify service gaps and implement strategies for operational excellence.</li><li>Training &amp; Development: Conduct regular coaching sessions and skill-enhancement programs for the team.</li><li>Customer Experience: Maintain a customer-first approach, ensuring consistent and high-quality interactions across all touchpoints (voice, email, chat).</li><li>Cross-Functional Coordination: Collaborate with internal departments like sales, operations, logistics, and tech teams to resolve complex issues.</li><li>Reporting: Generate and present regular performance reports and customer feedback insights to management.</li></ul>Requirements:<ul><li>Prior experience in e-commerce or a comparable industry is essential for managing complex customer service operations.</li><li>Bachelor&rsquo;s degree in any discipline (MBA/PG preferred but not mandatory).</li><li>4&ndash;6 years of customer support experience, with at least 3 years in a manager or Team lead role.</li><li>Previous experience in a e-commerce domain is a plus</li><li>Strong interpersonal, leadership, and conflict-resolution skills.</li><li>Hands-on experience with Zoho Desk</li><li>Ability to multitask and thrive in a fast-paced, dynamic environment.</li><li>Excellent written and verbal communication skills.</li><li>Immediate joiners are preferred</li></ul>Preferred Qualifications:<ul><li>Background in Consumer Products or D2C eCommerce brands.</li><li>Experience in both pre-sales and post-sales customer support.</li><li>Data-driven approach to team management and process optimization.</li></ul>Job Type: Full-timePay: ₹30,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Operations & Customer Support Lead

Minnesota Judicial Branch

<div>The Second Judicial District is accepting applications for Court Operations Manager in the Customer Service Unit. This is highly responsible advanced supervisory and administrative work in the Criminal Court Division of the Second Judicial District. Work involves managing Criminal and Traffic Court Customer Service Operations located in the Ramsey County/City Hall, Law Enforcement Center, and Suburban Courthouses.
This position exercises considerable independent judgment, initiative and discretion in developing work methods and operating procedures to implement established judicial system and district policies. The Court Operations Manager is permitted substantial latitude in organizing staff, designing and modifying procedures, determining priorities and work methods, and in resolving operational issues.
Work is performed independently within procedural and statutory guidelines under the general supervision of the Criminal Division Administrator.
Responsibilities
The following are examples of major job duties and are not intended to be all-inclusive
<ul><li>Directly supervises, through subordinate staff, all customer service and financial activities of the criminal division in a large branch court and high-volume court division. Directs, oversees, and coordinates the work of subordinate staff of the unit.
</li><li>Supervises court customer service counters and phones at the Kellogg Courthouse/City Hall, Law Enforcement Center and Suburban Courthouse.
</li><li>Manages Hearing Officer operations.
</li><li>Participates in strategic planning for the department and implements plans where appropriate.
</li><li>Directs workflow within the unit to ensure work is evenly distributed, priority work is handled promptly, and deadlines are met.
</li><li>Develops, recommends, and implements new policies and procedures to comply with current statutes and regulations as they pertain to the division; and simplify work processes to improve efficiency.
</li><li>Provides orientation, training and mentoring to staff members regarding new rules, legislation, branch initiatives, and projects.
</li><li>Interprets statutes, rules, and orders and provides process direction and/or recommendations.
</li><li>Supervises the preparation and timely dispatch of statistical reports, state and county financial reports as may be required or requested.
</li><li>Project management and implementation for customer-service related initiatives and new technologies.
</li><li>Manages, directs, and coordinates work through subordinate staff responsible for financial transactions and reporting, hearing office operations, and customer service access throughout Ramsey County.
</li><li>Oversees the day-to-day operations of customer service, ensuring accurate, timely and efficient customer services.
</li><li>Directs and balances workflow to ensure equitable and efficient distribution of work, timely handling of priority matters, and compliance with statutory and court-ordered deadlines.
</li><li>Serves as liaison between the court and justice agencies. Including law enforcement, city prosecutors and county attorney office regarding financial and operational workflows.
</li><li>Supervises the preparation of court records, documents, and information for distribution to the general public, partner agencies, and judges. Monitors data processing for accuracy.
</li><li>Manage the Hearing Office, ensure efficient and accurate hearing and case processing. Provide statistical analysis of Hearing Office operations; provide recommendations for changes and/or expansion.
</li><li>Participates in strategic planning for the division and implements approved initiatives related to customer service.
</li><li>Develops, recommends, and implements policies and procedures to comply with statutes, court rules, and judicial orders.
</li><li>Provides leadership and guidance to staff regarding new legislation, court rules, and procedural changes impacting customer service.
</li><li>Reviews performance, backlog, and exception reports; identify trends and implements corrective action as needed.
</li><li>Oversees staffing functions including hiring, training, evaluation, discipline, and development of subordinate employees.
</li>Coordinates with district leadership and State Court Administration on technology initiatives, court processes and data integrity. 
<li>
</li></ul> 
Minimum Qualifications
The Minnesota Judicial Branch recognizes that individuals may meet qualifications through a combination of education, training, and experience.
<ul><li>Graduation from an approved high school or equivalent
</li><li>Minimum of four years of experience supervising and leading staff.
</li><li>Minimum of four years of experience in customer service environment.
</li><li>Experience working in court administration, court operations, or legal setting, particularly in criminal justice field.
</li><li>Proficiency with Microsoft Word, Excel, SharePoint, and Outlook
</li><li>Demonstrated ability to exercise independent judgement and manage complex operations
</li><li>Experience working in an environment managing multiple competing demands.
</li></ul>Knowledge, Skills, and Abilities
<ul><li>Thorough knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the court area of assignment.
</li><li>Thorough knowledge of the organization, operations, functions, and scope of authority of customer service and hearing officer operations.
</li><li>Thorough knowledge of effective supervisory and management techniques.
</li><li>Thorough knowledge of financial and accounting techniques and policies including grant management.
</li><li>Ability to make decisions in accordance with laws, regulations and departmental policies and procedures.
</li><li>Ability to maintain a variety of complex records and prepare reports from such records.
</li><li>Exceptional customer-service related skills, including de-escalation techniques and the ability to explain complex concepts in understandable manner.
</li><li>Ability to plan, assign and supervise work of subordinate employees engaged in a variety of activities.
</li><li>Ability to express ideas, concerns and recommendations concisely and clearly, orally and in writing.
</li><li>Demonstrated adaptability and proficiency in the use of technology systems and applications.
</li><li>Strong problem-solving skills and the ability to manage competing priorities and deadlines.
</li><li>Ability to establish and maintain effective working relationships with others.
</li></ul>Preferred Qualifications
<ul><li>Bachelor&rsquo;s degree in organizational management, leadership, public administration, criminal justice, business administration, management, law, or a related field.
</li><li>Experience working with Minnesota Judicial Branch technology systems, including MNCIS.
</li><li>Experience in project management.
</li><li>Experience leading team through operational or structure changes.
</li></ul>Working Conditions
Work is performed primarily in an office or court setting with extensive public contact. Work includes contact with non-English speaking individuals, persons who may be mentally ill and disruptive.
Physical Demands
Work is primarily sedentary and requires frequent sitting, talking, and hearing, with occasional walking, standing, bending, and lifting items weighing less than 25 pounds. Extensive computer use is required.
Instructions to Apply:
Please submit a resume and cover letter expressing your interest in the position.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions. 
 
ABOUT US
Why Work for Us?
Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another&rsquo;s growth.
Employee Benefits
The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family&rsquo;s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office . Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
Equal Employment Opportunity
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 2ndHR@courts.state.mn.us . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
Internal Applicants
If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities .
Questions:
Please contact Human Resources at 2nddistrictHR@courts.state.mn.us with questions regarding this position.</div>

Court Operations Manager, Ramsey County, Customer Service Unit

PRECISION GROUP

<div>JOB CONTENT 
Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.<div></div> 
FUNCTIONAL RESPONSIBILITIES 
Order Management &amp; Customer Fulfillment 
<ul><li>
Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment. 
</li><li>
Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines. 
</li><li>
Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment. 
</li><li>
Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch. 
</li><li>
Communicate order confirmations, changes, delays, and dispatch details to customers proactively. 
</li><li>
Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules. 
</li><li>
Support export/local shipment documentation where applicable.</li></ul> 
Customer Relationship &amp; Service Excellence 
<ul><li>
Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests. 
</li><li>
Maintain strong working relationships with key customers to ensure service excellence and business continuity. 
</li><li>
Respond to customer inquiries, complaints, and service issues within defined SLAs. 
</li><li>
Coordinate cross-functional resolution of customer concerns related to quality, delivery, or documentation. 
</li><li>
Conduct periodic customer satisfaction surveys and maintain customer feedback records.</li></ul> 
Production &amp; Demand Coordination 
<ul><li>
Work closely with Sales to capture customer forecasts and demand requirements. 
</li><li>
Coordinate with Production Planning to ensure alignment between customer demand and manufacturing capacity. 
</li><li>
Monitor forecast accuracy and support demand planning activities. 
</li><li>
Assist in managing order prioritization and delivery commitments based on production schedules.</li></ul> 
Quality &amp; Compliance Support 
<ul><li>
Coordinate with Quality Assurance to ensure timely issuance of required documentation (e.g., COA, product compliance documents, specifications). 
</li><li>
Support customer complaint investigations and corrective action follow-ups. 
</li><li>
Ensure compliance with company quality, food safety (where applicable), and regulatory standards relevant to packaging manufacturing. 
</li><li>
Maintain full traceability of customer orders, documentation, and records. To ensure that all processes, procedures and activities meet and match those as laid down under company ISO and management procedures.</li></ul> 
Logistics &amp; Dispatch Coordination 
<ul><li>
Coordinate with Logistics for shipment planning, dispatch schedules, and delivery tracking. 
</li><li>
Ensure accurate dispatch documentation and customer communication. 
</li><li>
Monitor delivery performance and escalate risks affecting customer commitments.</li></ul> 
Data Management &amp; Reporting 
<ul><li>
Maintain accurate customer, order, and service data in ERP systems. 
</li><li>
Generate reports on order fulfillment performance, service levels, and customer complaints. 
</li><li>
Monitor service performance metrics including on-time delivery, order accuracy, complaint resolution timelines, and customer satisfaction levels to ensure service excellence and continuous improvement.</li></ul> 
Process Compliance &amp; Continuous Improvement 
<ul><li>
 Ensure adherence and compliance to SOPs, Safety, Quality, Food Safety and Environment requirements as specified in the global QHSE Management System with strict adherence to ISO and local regulatory authority 
</li><li>
Participate in process improvement initiatives related to customer service and supply chain operations. 
</li><li>
Identify service gaps and recommend process enhancements to improve efficiency and customer experience. 
</li><li>
Stay updated with developments in customer service tools, ERP/CRM systems, and manufacturing service practices. 
</li><li>
Perform any other job(s) / task(s) assigned by the Manager to accomplish department objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Education/ Qualifications<ul><li> 
 Bachelor&rsquo;s Degree in Business Administration, Supply Chain, Operations, or related field.</li></ul> 
Experience<ul><li> 
 Min. 5-8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products</li></ul> 
Functional Skills &amp; Specific Knowledge<ul><li> 
 Strong knowledge of order management and customer fulfillment processes in manufacturing</li><li> 
 Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)</li><li> 
 Understanding of production planning / MRP processes (preferred)</li><li> 
 Strong coordination and stakeholder management skills</li><li> 
 Good command on MS Office applications</li><li> 
 Strong problem-solving and customer issue resolution capability</li><li> 
 Ability to manage multiple priorities and meet service deadlines</li><li> 
 Proven track record in problem solving and reducing customer complaints and meeting SLA&rsquo;s</li></ul></div><div></div>

Specialist - Customer Fulfillment

Unilever

<div>
 ABOUT UNILEVER: Be part of the world&rsquo;s most successful, purpose-led business. Work with brands that are well-loved around the world, that strive to improve the lives of our consumers and the communities around us every day. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life &ndash; giving us a unique opportunity to build a brighter future. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
 
 
 At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we&rsquo;ll work to help you become a better you!
 
 
 
 Job Description
 
 
 
 The Assistant Manager - Customer Service is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Superior Availability: Drive product availability across digital platforms to support business growth through effective supply chain execution.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Key Accounts (Sales) and Supply Planning teams to align priorities and deliver customer-centric solutions.
 </li>
 <li>
 Master Data Management: Manage and maintain customer master data across the full portfolio, ensuring accuracy and consistency throughout the fulfilment network.
 </li>
 <li>
 Order Processing: Oversee daily product movement from Distribution Centres (DCs) to customer Fulfilment Centres (FCs), ensuring timely and efficient delivery.
 </li>
 <li>
 Operational Excellence: Conduct root cause analyses of allocation losses, address stock-outs, resolve MRP issues, correct mapping errors, and manage product lifecycle activities including delisting inactive packs and onboarding new listings.
 </li>
 <li>
 Shipment Coordination: Plan and execute daily shipments across DCs, proactively resolving operational of challenges of appointments/Detention and PO extensions.
 </li>
 <li>
 Performance Monitoring: Design and maintain KPI dashboards (Fill Rate, In-Stock %) to track weekly and monthly performance, implementing corrective actions where necessary.
 </li>
 <li>
 Strategic Leadership: Lead and contribute to strategic projects under Joint Business Planning (JBP), strengthening customer partnerships and enhancing supply chain efficiency.
 
 
 </li>
 </ul>
 
 Experience Required
 
 
 
 <ul>
 <li>
 5-7 years of experience in a customer operations role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 Qualification &amp; Skills Required
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in any discipline
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 </ul>
</div>

Assistant Manager -  Customer Operations

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