customer operations manager

Microsoft

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 4+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 On site presence minimum 3 days/week.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Opply

<div>OPPLY - Customer Operations Manager
About Opply
After becoming one of the fastest growing VC-backed startups in Europe, we've now
expanded to the US. We&rsquo;re offering huge opportunities for progression in both the UK and
the US as we continue to grow. Now we need extraordinary minds with a strong growth
mindset who want to join us on our mission!
There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw
ingredients per year &ndash; imagine this was all ordered on one platform.
Today, these brands all order separately with small teams and volumes, resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:
1. Partnering with the world&rsquo;s biggest suppliers, giving SMBs access to pricing through
our AI matching and forecasting model
2. Providing an AI-driven platform that orders the ingredients when and where you need
them
3. Offering data-led credit that allows brands to sell goods before paying for ingredients
We work with some of the most exciting brands and suppliers in the space and are shaping
innovation in a market that&rsquo;s been underserved for too long. If you&rsquo;re a trailblazer, come join
us!
Who We Are
We&rsquo;re a close-knit team of 25, working across five time zones, and we meet up every year to
work, ideate and hang out.
We're VC-backed by some of the world's top investors like Index, Anthemis and Chalfen
Ventures, and unicorn angels from GoCardless, Flow.io and Trouva, and have won StartUp
of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup
and Global Corporate LiveWire awards - achievements we&rsquo;re super proud of!
What You'll Be Doing
As a Customer Operations Manager, you&rsquo;ll be at the heart of driving success for our
customers, helping them to meet their business objectives, and getting the most out of our
products and services. You&rsquo;ll lead and coordinate all operational activity across our US
business. You&rsquo;ll oversee a growing team of Customer Operations Executives, ensure
seamless order management from purchase to payment, and act as the central orchestrator
for our US operations&mdash;balancing execution with process improvement.
Key Responsibilities
Operational leadership<ul><li>Lead and coach the US Customer Operations team, ensuring consistent</li></ul>
performance, development, and motivation.<ul><li>Oversee daily task allocation, ensuring all customer tickets, order actions, and</li></ul>
supplier communications are distributed and tracked effectively.<ul><li>Forecast team workload and capacity, ensuring the right prioritization of high-impact</li></ul>
orders and customers.<ul><li>Maintain and improve order accuracy, fulfilment efficiency, and customer satisfaction.</li><li>Monitor and manage financial tracking related to customer orders&mdash;including POs,</li></ul>
invoices, and payment reconciliation.<ul><li>Ensure data integrity across all operational systems (CRM, order dashboards,</li></ul>
payment tracking tools, etc.).<ul><li>Monitor all open orders and track key operational metrics (e.g., OTIF, ticket resolution</li></ul>
time, order accuracy, payment collection), ensuring performance targets are met and
reported weekly to leadership.<ul><li>Execution &amp; Continuous Improvement</li></ul>
<ul><li>Personally manage high-impact or complex accounts to ensure excellent customer</li></ul>
experiences.<ul><li>Identify and implement process improvements to enhance customer experience.</li><li>Collaborate with Product and Tech teams to flag recurring operational issues and</li></ul>
influence automation priorities.<ul><li>Develop standard operating procedures (SOPs) for the US operations team to</li></ul>
ensure consistency and scalability.
What Experience You Have<ul><li>5&ndash;10 years&rsquo; experience in Customer Operations, Support, or Success management</li></ul>
within a B2B technology or Supply Chain environment<ul><li>Proven experience managing teams of customer operations or support specialists.,</li></ul>
and coordinating workflows across multiple stakeholders and systems.<ul><li>Strong analytical and reporting skills,comfortable using dashboards and data tools to</li></ul>
track performance and drive accountability.<ul><li>Demonstrable customer centric approach to work, with excellent external</li></ul>
communication skills, and innovative mindset.<ul><li>Experience in food, beverage, or consumer goods supply chains preferred.</li><li>Proficiency in using CRM and order management software; familiarity with financial</li></ul>
reconciliation processes a plus.
Who You Are<ul><li>A natural leader who balances empathy with accountability and thrives in</li></ul>
fast-moving, ambiguous environments.<ul><li>Hands-on and execution-driven: equally comfortable managing strategy and jumping</li></ul>
into the details.<ul><li>You are obsessed with detail, if something&rsquo;s off, you spot it before anyone else</li><li>You don&rsquo;t just react, you own problems and drive them to resolution without being</li></ul>
asked<ul><li>You&rsquo;re laser-focused on delivering excellent customer experiences and believe every</li></ul>
interaction is a chance to build trust<ul><li>You&rsquo;re a natural at juggling multiple workstreams without dropping the ball</li><li>You&rsquo;re solutions-driven, you always find a way to make things work</li><li>You communicate clearly and respectfully, whether updating a supplier or aligning</li></ul>
with engineering<ul><li>You&rsquo;re a team player who lifts others up and collaborates across departments</li><li>You&rsquo;re an empathetic and enabling team player who collaborates well with all teams,</li></ul>
ideally in a fast paced business with high growth
What We Offer<ul><li>Competitive salary</li><li>33 days holiday a year (inc. public holidays)</li><li>Regular global retreats to meet the whole team</li><li>Flexible working hours &amp; hybrid/remote working</li><li>Office hubs in UK and US</li><li>Benefits allowance for things like gyms, health care, and wellness</li><li>Regular team socials</li></ul></div>

Varonis Systems

<div>Job Title: Customer Success Operations Manager 
Job Description:
We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.
Key Responsibilities:<ul><li>
Strategic Planning and Execution:<ul><li>
Develop and implement standard methodologies for customer success operations.</li><li>
Set and track clear goals, KPIs, and metrics to measure success.</li></ul></li><li>
Data Analysis and Reporting:<ul><li>
Collect, analyze, and interpret customer data.</li><li>
Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.</li></ul></li><li>
Cross-Functional Collaboration:<ul><li>
Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.</li><li>
Ensure cohesion and alignment with overall business objectives.</li></ul></li><li>
Customer Feedback Loop:<ul><li>
Implement and maintain a feedback loop to gather customer insights.</li><li>
Analyze feedback and use it to improve services and customer experience.</li></ul></li><li>
Training and Development:<ul><li>
Create training materials and provide ongoing education for customer success teams.</li><li>
Ensure teams are up-to-date with best practices and tools.</li></ul></li></ul> 
Essential Skills:<ul><li>
Analytical Skills:<ul><li>
Ability to analyze data and make data-driven decisions.</li></ul></li><li>
Process Optimization:<ul><li>
Skills in streamlining processes and implementing improvements.</li></ul></li><li>
Technical Proficiency:<ul><li>
Familiarity with customer success tools and technologies.</li></ul></li><li>
Communication Skills:<ul><li>
Strong verbal and written communication skills.</li></ul></li><li>
Project Management:<ul><li>
Ability to manage multiple projects and set priorities.</li></ul></li><li>
Interpersonal Skills:<ul><li>
Strong interpersonal skills to build relationships and foster collaboration.</li></ul></li><li>
Problem-Solving Skills:<ul><li>
Ability to identify issues and develop effective solutions.</li></ul></li><li>
Leadership Skills:<ul><li>
Capability to lead and motivate customer success teams.</li></ul></li></ul> 
Qualifications:<ul><li>
Educational Background:<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, Management, or a related field</li></ul></li><li>
Experience:<ul><li>
Proven experience in customer success, operations management, or a similar role</li><li>
Extensive experience in customer success operations or related leadership roles</li></ul></li><li>
Technical Skills:<ul><li>
Familiarity with customer success systems and tools</li><li>
Strong understanding of customer journey mapping and experience optimization</li></ul></li></ul><div></div><ul><li> 
Analytical Skills:<ul><li>
Ability to analyze data and make data-driven decisions</li><li>
Experience with performance tracking and reporting tools</li></ul></li><li>
Communication Skills:<ul><li>
Excellent verbal and written communication skills</li><li>
Strong interpersonal skills to build relationships and foster collaboration</li></ul></li><li>
Leadership and Management Skills:<ul><li>
Strong leadership and team management skills</li><li>
Proven track record of driving customer success and satisfaction</li></ul></li><li>
Problem-Solving and Project Management:<ul><li>
Strong problem-solving skills and the ability to develop effective solutions</li><li>
Project management skills to manage multiple projects and set priorities</li></ul></li></ul>
These qualifications help ensure that a Customer Success Operations Manager can effectively lead and optimize customer success initiatives, driving both customer satisfaction and business growth.<div>
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!</div><div>
@VaronisLife</div><div></div><div>
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics</div></div>

Customer Success Operations Manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Idealz Holding

<div>
 
 
 At a Glance:
 
 
 
 👨&zwj;💻&nbsp;
 
 Position:
 
 &nbsp;Senior Manager &ndash; Customer Experience
 
 
 👫&nbsp;
 
 Team:
 
 &nbsp;Customer Experience &amp; Operations
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Dubai, United Arab Emirates
 
 
 📄&nbsp;
 
 Contract:
 
 &nbsp;Full-time
 
 
 🏢&nbsp;
 
 Type:
 
 &nbsp;On-site
 
 
 💷&nbsp;
 
 Benefits:
 
 &nbsp;Competitive package with performance incentive
 
 
 
 
 
 
 About Us 🥇
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , we&rsquo;re redefining retail with our unique&nbsp;
 
 &ldquo;Shop &amp; Win&rdquo;
 
 &nbsp;model &mdash; transforming everyday shopping into extraordinary experiences 🎉. With a footprint across 4 continents and over&nbsp;
 
 $100M in prizes awarded
 
 , Idealz stands at the intersection of&nbsp;
 
 commerce, innovation, and customer delight
 
 &nbsp;🚀.
 
 
 Customer experience is at the heart of everything we do. Every purchase, every draw, every win &mdash; it all begins and ends with how we make our customers feel.
 
 
 
 
 
 
 Role Description 📝
 
 
 
 We&rsquo;re looking for a&nbsp;
 
 Senior Manager &ndash; Customer Experience
 
 &nbsp;who will lead and elevate how customers interact with Idealz across every touchpoint. This role demands a balance of strategy, empathy, and operational excellence. You&rsquo;ll design and implement world-class service processes, shape the customer journey, and build a team that delivers excellence at scale.
 
 
 You&rsquo;ll collaborate closely with product, operations, and marketing teams to ensure our customers enjoy a seamless, memorable experience that matches the excitement of our brand 🎯.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing ✅
 
 
 <ul>
 <li>
 Own and evolve the&nbsp;
 
 end-to-end customer experience strategy
 
 , from onboarding to retention.
 </li>
 <li>
 Lead and manage customer service operations, ensuring top-tier responsiveness and satisfaction.
 </li>
 <li>
 Develop&nbsp;
 
 CX frameworks and KPIs
 
 &nbsp;to measure and continuously improve performance.
 </li>
 <li>
 Design and refine&nbsp;
 
 customer journeys
 
 , identifying friction points and optimizing touchpoints.
 </li>
 <li>
 Partner with technology and product teams to integrate&nbsp;
 
 CX insights
 
 &nbsp;into platform improvements.
 </li>
 <li>
 Implement&nbsp;
 
 VOC (Voice of Customer)
 
 &nbsp;programs and feedback loops to inform decisions.
 </li>
 <li>
 Train, mentor, and inspire customer-facing teams to deliver empathetic, consistent service.
 </li>
 <li>
 Handle escalations and critical cases with professionalism and tact.
 </li>
 <li>
 Collaborate with Marketing &amp; Communications to ensure customer feedback is reflected in brand messaging.
 </li>
 <li>
 Champion a&nbsp;
 
 customer-first culture
 
 &nbsp;across the organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications 🧩
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in&nbsp;
 
 customer experience, customer success, or service operations
 
 , preferably in retail, e-commerce, or lifestyle brands.
 </li>
 <li>
 Proven track record of&nbsp;
 
 leading CX teams
 
 &nbsp;and driving measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Strong analytical mindset &mdash; able to translate data and feedback into actionable strategies.
 </li>
 <li>
 Deep understanding of&nbsp;
 
 CX tools, CRMs, and service technologies
 
 &nbsp;(Zendesk, Salesforce, Freshdesk, etc.).
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills.
 </li>
 <li>
 Passion for delivering&nbsp;
 
 exceptional, emotionally resonant customer experiences
 
 .
 </li>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Business, Marketing, or related field.
 </li>
 </ul>
 
 
 
 
 
 The Process ➡️
 
 
 <ul>
 <li>
 Initial screening with Global Head of HR
 </li>
 <li>
 Case study / customer journey assignment
 </li>
 <li>
 Interview with General Manager
 </li>
 <li>
 Final interview with CEO
 </li>
 </ul>
 
 
 
 
 ⏱️ Process typically concludes within 3&ndash;4 weeks
 
 
 
 
 
 
 Why Join Idealz ⁉️
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , you&rsquo;ll join a&nbsp;
 
 fast-paced, globally recognized brand
 
 &nbsp;where innovation meets customer obsession. This role offers the opportunity to&nbsp;
 
 shape the customer experience backbone
 
 &nbsp;of a company reinventing retail 🌍. You&rsquo;ll have the autonomy to build, lead, and transform &mdash; making every customer interaction a winning one 🏆.
 
</div>

Sr. Manager Customer Experience

Bosman

Wil jij echt impact maken binnen een organisatie in transitie, waarbij jouw leiderschap bepalend is voor de koers en saamhorigheid van meerdere locaties? Ben jij een mensgerichte leider die energie haalt uit het coachen van teamleiders en het verbeteren van processen? Wekt dit jouw interesse? Lees dan verder want voor onze Klantcontact afdeling zoeken wij een Operations Manager Klantcontact voor ons locatie in Maarssen. Over de functie Als Operations Manager Klantcontact heb je een grote scope en impact: je bent verantwoordelijk voor de dagelijkse operatie en voor de ontwikkeling van de teams (ongeveer 50 FTE). Daarbij geef jij direct leiding aan meerdere teamleiders (3 a 4 FTE) en werk je nauw samen met de andere Operations Managers en collega's in Eindhoven en Sittard. Daarnaast fungeer jij als het aanspreekpunt en visitekaartje van onze locatie in Maarssen. Overige werkzaamheden: <ul> <li>Uniformiteit creëren: zorgen dat de verschillende locaties volgens dezelfde manier van werken opereren, in samenwerking met de andere Operations Managers.</li> <li>Coachen en begeleiden van teamleiders: ontwikkelen van leiderschap, performance en medewerkerstevredenheid.</li> <li>Verbeteren van saamhorigheid: verder bijdragen aan een positief "Bosman-gevoel" en het verder verhogen van de medewerkers- en klanttevredenheid.</li> <li>Procesoptimalisatie: structureel verbeteren van processen en prestaties, met ruimte om eigen initiatieven door te voeren.</li> <li>Klantgerichtheid waarborgen: het continu verbeteren van klanttevredenheid en samenwerking met Operations Managers.</li> <li>Uitwerken van strategische en tactische plannen: Een belangrijk onderdeel is de omni-channel klantstrategie.</li> </ul> Als Operations Manager Klantcontact ben je zichtbaar binnen de organisatie en krijg je de kans om zowel op operationeel als strategisch niveau impact te maken. Je vertaalt de prioriteiten vanuit het MT naar concrete acties en duidelijke richting voor je teams. Daarnaast verzorg je zelf kwartaalpresentaties aan het management en draag je actief bij aan het behalen en aanscherpen van KPI's. Je rapporteert rechtstreeks aan de Manager Customer Service en voert je werkzaamheden uit in dagdienst. Wat vragen wij van jou <ul> <li>HBO werk- en denkniveau;</li> <li>Minimaal 3 jaar ervaring in een vergelijkbare rol van Operations Manager inclusief aantoonbare leidinggevende ervaring;</li> <li>Ervaring met verandermanagement en/of proces optimalisatie;</li> <li>Goede beheersing van de Nederlandse en Engelse taal in woord en geschrift;</li> <li>Een sterke peoplemanager die anderen weet te enthousiasmeren en communicatief vaardig is.</li> </ul> Wat bieden wij jou Een instroomsalaris tussen de € 4.845,00 en de € 6.500,00 op basis van 40 uur, gebaseerd op jouw ervaring. Daarnaast bieden wij goede secundaire arbeidsvoorwaarden die bijdragen aan een prettige werkomgeving en jouw welzijn. Je wordt deel van een hecht team met een aanstekelijk en positief werkklimaat, waarin we samen mooie prestaties neerzetten en die successen ook met elkaar vieren. Om het gevoel van saamhorigheid te versterken, organiseren we regelmatig diverse leuke evenementen, zodat we niet alleen tijdens het werk, maar ook daarbuiten voor elkaar klaarstaan. Daarnaast bieden we de volgende secundaire arbeidsvoorwaarden aan: <ul> <li>30 vakantiedagen per jaar op basis van een 40-urige werkweek;</li> <li>Een solide pensioenregeling, waarbij wij 75% van de premie vergoeden;</li> <li>Reiskosten vanaf 10km enkele reis met een maximum van 30km enkele reis;</li> <li>Thuiswerkvergoeding van € 2,35 per thuiswerkdag;</li> <li>Sporten met korting via FiscFree;</li> <li>Mogelijkheid om gebruik te maken van onze leasefietsregeling;</li> <li>Toegang tot online trainingen via GoodHabitz om jezelf te blijven ontwikkelen;</li> <li>Wekelijks gratis vers fruit.</li> </ul> Solliciteren Wij zoeken een collega die deze uitdaging met beide handen wil aanpakken. Past deze functie bij jou? En voel jij je straks thuis bij Bosman? Vul dan snel het sollicitatieformulier in met jouw gegevens. We kijken uit naar je sollicitatie, inclusief motivatie en CV. De eerste stap is een oriënterend (telefonisch) gesprek met onze recruiter. Daarna maak je kennis met je direct leidinggevende en je collega Operations Manager Klantcontact. Zijn wij beide enthousiast? Dan volgt een assessment om je nog beter te leren kennen. Na deze stap volgt er een gesprek met ons Operationeel Directeur en HR. Bij Bosman & MediReva staat de veiligheid van onze klanten en medewerkers altijd voorop. Daarom vragen wij bij indiensttreding om een Verklaring Omtrent het Gedrag (VOG) en voeren wij een referentiecheck uit.

Operations Manager Klantcontact

Search 10000+ Customer operations manager jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 customer operations manager jobs NEAR_ME

Customer Operations Manager

Customer Operations Manager

Customer Success Operations Manager

Customer Success Operations Manager

Customer Service Operations Manager

Sr. Manager Customer Experience

Operations Manager Klantcontact