customer operations manager

Nawy Real Estate

<div><p>The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Manage and lead the customer operations team to deliver exceptional service and support.</li><li>
Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.</li><li>
Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution.</li><li>
Collaborate with sales, marketing, and product teams to align customer operations with business objectives.</li><li>
Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows.</li><li>
Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement.</li><li>
Design and track key performance indicators (KPIs) related to customer operations and satisfaction.</li><li>
Facilitate training and development programs to enhance team capabilities and customer interaction quality.</li><li>
Ensure compliance with company policies and regulatory requirements concerning customer data and interactions.</li><li>
Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li><li>
At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry.</li><li>
Proven leadership skills with experience in managing and developing teams.</li><li>
Strong analytical skills with the ability to interpret data to make informed decisions.</li><li>
Excellent communication and interpersonal skills.</li><li>
Experience with CRM software and customer operation platforms.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Knowledge of process improvement methodologies is a plus.</li><li>
Fluency in English; additional languages are advantageous.</li></ul></div>

Customer Operations Manager

Nawy

<div>
 The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and lead the customer operations team to deliver exceptional service and support
  </li>
  <li>
   Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency
  </li>
  <li>
   Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution
  </li>
  <li>
   Collaborate with sales, marketing, and product teams to align customer operations with business objectives
  </li>
  <li>
   Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows
  </li>
  <li>
   Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement
  </li>
  <li>
   Design and track key performance indicators (KPIs) related to customer operations and satisfaction
  </li>
  <li>
   Facilitate training and development programs to enhance team capabilities and customer interaction quality
  </li>
  <li>
   Ensure compliance with company policies and regulatory requirements concerning customer data and interactions
  </li>
  <li>
   Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Operations Management, or a related field
  </li>
  <li>
   At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry
  </li>
  <li>
   Proven leadership skills with experience in managing and developing teams
  </li>
  <li>
   Strong analytical skills with the ability to interpret data to make informed decisions
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Experience with CRM software and customer operation platforms
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment
  </li>
  <li>
   Knowledge of process improvement methodologies is a plus
  </li>
  <li>
   Fluency in English; additional languages are advantageous
  </li>
 </ul>
</div>


Novartis

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programmes
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Location : Jeddah
 <br/>
 <br/>
 This role is based in Saudi Arabia. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout.
  </li>
  <li>
   Follow up on sales orders and provide status updates; update customer lists business wise.
  </li>
  <li>
   Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing.
  </li>
  <li>
   Communicate status of problems and solutions to customers and other appropriate parties.
  </li>
  <li>
   Ensure team adherence to all processes and working procedures related to customer service.
  </li>
  <li>
   Coordination of process changes and maintenance of customer service SOP&rsquo;s.
  </li>
  <li>
   Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in science, Business administration, or Supply chain. MBA degree is preferable.
  </li>
  <li>
   Minimum 2 years working in multinational companies.
  </li>
  <li>
   Experience with SAP, Power BI and Excel
  </li>
  <li>
   Strong capability in sales operations, preferably from pharma industry
  </li>
  <li>
   Good knowledge of supply chain and logistics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Languages:
 </strong>
 English and Arabic
 <br/>
 <br/>
 Novartis is committed to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.
 <br/>
 <br/>
 <strong>
  Why Novartis:
 </strong>
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 <br/>
 <br/>
 <strong>
  Benefits and Rewards:
 </strong>
 Learn about all the ways we&rsquo;ll help you thrive personally and professionally.
 <br/>
 <br/>
 Read our handbook (PDF 30 MB)
</div>


Customer Operations Manager - Jeddah

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programmes</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p>Location : Jeddah</p><p>
This role is based in Saudi Arabia. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.</p><p></p><p><b>
Key responsibilities</b></p><ul><li>
Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout.</li><li>
Follow up on sales orders and provide status updates; update customer lists business wise.</li><li>
Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing.</li><li>
Communicate status of problems and solutions to customers and other appropriate parties.</li><li>
Ensure team adherence to all processes and working procedures related to customer service.</li><li>
Coordination of process changes and maintenance of customer service SOP&rsquo;s.</li><li>
Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role.</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
 Bachelor&rsquo;s degree in science, Business administration, or Supply chain. MBA degree is preferable.</li><li>
Minimum 2 years working in multinational companies.</li><li>
Experience with SAP, Power BI and Excel</li><li>
Strong capability in sales operations, preferably from pharma industry</li><li>
Good knowledge of supply chain and logistics
</li></ul><p></p><p><b>Languages: </b>English and Arabic</p><p></p><p>
Novartis is committed to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.<b>
</b></p></div></div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Marketing
</div></div><div>Location
<div>Saudi Arabia
</div></div><div>Site
<div>Jeddah
</div></div><div>Company / Legal Entity
<div>SA01 (FCRS = SA001) Novartis Saudi Arabia Ltd
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

Cable One

<div><p><b>Job Description:</b></p><div><div><div><div><div><div><div>
The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center (VCC). This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience.
</div><div><p>We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).</p></div><div>
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
</div><div></div><div><b>A Brief Overview</b></div><div>
The Customer Care Operations Manager is responsible for the day-to-day operations of the Virtual Contact Center. This position works closely with internal business partners combining project management, training, and business expertise to guide new product and process implementation to ensure a positive customer journey and experience.
</div><div></div><div><b>What this position does to contribute to the Company&rsquo;s success
</b></div><div></div><ul><li>Partners with Director Customer Operations to execute new strategic initiatives for the Customer Operations Department.
</li><li>Collaborates with departments across the organization to put internal and external best practices in place for new processes, product implementations and launches.
</li><li>Ensures all projects, initiatives, and processes are in conformance with established policies and objectives of the Customer Operations.
</li><li>Directs multiple concurrent cross-departmental improvements and enhancements to processes.
</li><li>Takes ownership of any escalations related to Customer and Virtual Operations, while working across departments to solve problems.
</li><li>Participates in project meetings, both internally and externally to ensure accurate business requirements are met, required resources are secured, and quality assurance testing is executed.
</li><li>Manages performance and billing with outsource partnerships and vendors as related to 3rd party phone representatives.
</li><li>Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization&rsquo;s Values.
</li></ul><div></div><div><b>Qualifications</b></div><ul><li>
Associate's Degree A.A. or equivalent from two-year college or technical school required.
</li><li>Bachelor's Degree preferred.
</li><li>An equivalent combination of education and experience may substitute for the education.
</li><li>5 years or more Call Center Management Experience required.
</li><li>Project Management and Operations Management Experience preferred.
</li><li>Proficiency in Excel, Microsoft Teams, Power BI.
</li><li>Must have excellent time management skills to balance many tasks and communication pieces constantly.
</li><li>Must be a self-starter who can move projects forward with limited guidance.
</li><li>Must have demonstrated interpersonal, team building, and communication skills.
</li><li>Must have a technical mindset and ability to assist with solving technical problems.</li><li>
Must have basic understanding of project management and change management.
</li></ul></div><div></div><div><div><b>Core Competencies</b></div><div><b>
Committed:</b> Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
</div><div><b>Proactive:</b><b> </b>Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
</div><div><b>Personal:</b> Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
</div><div></div><div>Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. &quot;Stronger Together&quot; is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
</div><div></div><div>Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.</div></div></div></div></div></div></div></div><div></div>

Customer Care Operations Manager

TOD MENA

<div>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 </p>
 <p>
  This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities and Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
  </li>
  <li>
   Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
  </li>
  <li>
   Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
  </li>
  <li>
   Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
  </li>
  <li>
   Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
  </li>
  <li>
   Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
  </li>
  <li>
   Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
  </li>
  <li>
   Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
  </li>
  <li>
   Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
  </li>
  <li>
   Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
  </li>
  <li>
   Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
  </li>
  <li>
   Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
  </li>
  <li>
   Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Manager

Piedmont Airlines

<div><p><i>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.</i></p><p></p><p>
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.
</p><p></p><p><b>Essential Duties:</b></p><ul><li><p>
Keep both the company goals and customer expectations in mind when overseeing daily operations</p></li><li><p>
Coach and provide career development to the staff</p></li><li><p>
Correct non-compliant behavior and impose corrective action as required</p></li><li><p>
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines</p></li><li><p>
Manage a team with various duties to include supervisors and agents</p></li><li><p>
Administrative duties to include daily/weekly/monthly reports</p></li><li><p>
Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees</p></li><li><p>
Conduct employee performance reviews</p></li></ul><p></p><p><b>
Job Qualifications and Competencies:</b></p><ul><li><p>
Proven success as a Team Leader with ability to preplan manpower and equipment</p></li><li><p>
Ability to work independently, set and meet own deadlines</p></li><li><p>
Ability to work well with all levels of management and support staff</p></li><li><p>
Able to defuse conflicts among team members</p></li><li><p>
Familiarity with Microsoft Office Suite</p></li><li><p>
Prior experience with internal controls processes for accountable items</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Two (2) years of supervisory experience in both Ramp and Customer Service</p></li><li><p>
Working knowledge of Airport Operations Area (AOA) environment</p></li><li><p>
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)</p></li><li><p>
Bachelor&rsquo;s Degree in Aviation, Business, or related field</p></li></ul><p></p><p><b>
Work Environment:</b></p><ul><li><p>
Use of computers and other office equipment</p></li><li><p>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</p></li><li><p>
All shifts including weekends, nights, holidays and/or irregular shifts</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</p></li><li><p>
Handle objects up to 70 pounds</p></li><li><p>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</p></li></ul><p></p><p>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.</p><p></p><p><i>
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.</i></p><p></p><p>
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.</p><p></p><p><b>
Starting Rate:</b></p>
$50,000.00/Annual Salary - 55,000.00/Annual Salary (Based on locale and experience)<p></p><p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</i><i>
</i></p><p></p><p><i>I</i><i>n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.</i><i>
</i></p><p></p><p>Job Application Deadline:</p>
April 22, 2026<h3 class="jobSectionHeader"><b>
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</b></h3></div>

Unit Manager, Customer Operations

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