customer operations representative

Brandix Soft

<div>
 
 Company Overview
 
 
 Brandix Soft (Pvt.) Ltd. is a prominent digital marketing agency delivering high-quality services to clients in the UK, U.S., and Canada.
 
 
 
 
 
 Job Description
 
 
 We are looking for a skilled Customer Sales Representative to drive sales growth and build strong customer relationships through effective communication and sales strategies.
 
 
 
 
 
 Key Responsibilities
 
 
 1. Establish strong relationships with customers.
 
 
 2. Develop and implement effective sales strategies.
 
 
 3. Engage with customers through calls and meetings.
 
 
 4. Maintain regular communication with existing customers.
 
 
 5. Achieve sales targets and contribute to team success.
 
 
 6. Manage and optimize customer interactions.
 
 
 7. Stay updated on market trends and competitive landscape.
 
 
 
 
 
 Required Qualifications
 
 
 1. Matric/O-Level qualification.
 
 
 2. Strong communication and interpersonal skills.
 
 
 3. Customer-focused attitude with professionalism.
 
 
 4. Experience in sales or customer service.
 
 
 5. Proven sales achievements.
 
 
 
 
 
 Job Location
 
 
 Lahore
 
</div>

Customer Sales Representative (US Shift)

H&S Energy Products

<div><div><div><div>BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company&rsquo;s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties<ul><li> Welcome and make eye contact with all customers when they enter the store (Ex. &ldquo;Welcome to Chevron&rdquo;)</li><li> Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.</li><li> Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.</li><li> Offer current promotional items to all customers.</li><li> Offer credit card application and information to all customers.</li></ul>
Visual Communications<ul><li> Stock and maintain all displays and coolers to ensure they are visually appealing to customers.</li><li> Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.</li><li> Ensure that all prices are displayed correctly for each product.</li><li> Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.</li><li> Keep the food and beverage area clean, neat, and well stocked with all necessary items.</li></ul>
Food and Beverage Handling<ul><li> Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.</li><li> Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.</li></ul>
Cash Handling<ul><li> Accurately conduct all cash, debit, credit transactions on cash register (POS).</li><li> Preform simple math calculations.</li><li> Make sure all money is dropped in the safe according to company policy and procedures.</li></ul>
Maintenance/Cleanliness Duties<ul><li> Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).</li><li> Removes and disposes of trash and debris outside/inside.</li><li> Sweep and Mop floors.</li><li> Clean station restrooms.</li></ul>
Miscellaneous<ul><li> Follows Shift Duties schedule for correlating shift.</li><li> Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).</li><li> Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)</li><li> Performs all other duties assigned.</li></ul>
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday &ndash; Saturday to support the company&rsquo;s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required.
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan &amp; Sons. While you are on the job, Hassan &amp; Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan &amp; Sons, Inc. Appearance &amp; Image Guide for additional information.
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or 
repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. &ldquo;Commonly associated&rdquo; is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.
WORKING ENVIRONMENT:
Gas station with food mart.</div></div></div> 
Part-time 
Graveyard 12a-8a</div>

OP - CA - Customer Service Representative

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a CSR / Customer Service Representative. The ideal candidate must be capable of maintaining a good relationship with customers and have prior experience in international customer service.<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; need.</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service</li></ul>Timing : overnight / night shift Location: Gulshan e Iqbal Salary: 35k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

CSR / Customer Service Representative

VFS Global UAE

Customer Service Officer - Operations About the job: We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) &amp; handle front office &amp; back-office operations conducted at the respective Retail Centers.Key Responsibilities:<ul><li>Engage with customers to understand their visa requirements and provide tailored solutions.</li><li>Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record &amp; maintain all application data. Ensure accurate &amp; timely data entry into the system with zero errors.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time.</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li></ul>Qualifications: Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industryKnowledge and Key Skills: Good communication skills in English language preferably with good interpersonal skills is desirable. Customer service-oriented with a strong dedication to customer satisfaction. Proficiency in using computer applications and office equipment. Ability to handle a high volume of customers while maintaining composure and professionalism. Detail-oriented and organized with good time management skills.Please forward your resume to rafshanam@vfsglobal.com if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.Job Type: Contract Contract length: 6 monthsPay: Up to AED3,300.00 per monthExperience:<ul><li>Customer Services Operations: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Officer - Operations

<div>
 
 Who we are:
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain
 
 
 
 Job Summary
 
 
 
 GMG is seeking a detail-oriented and proactive
 
 Customer Operations Officer
 
 to manage the full order-to-delivery lifecycle across our wholesale customer accounts. This role is pivotal in ensuring operational efficiency and delivering a seamless customer experience through accurate order processing, shipment coordination, and cross-functional collaboration.
 
 
 The ideal candidate will bring strong expertise in order management, export coordination, and advanced Excel-based reporting. Experience working with SAP/ERP systems and a background in the retail or FMCG industry is preferred.
 
 
 
 Key Responsibilities
 
 
 
 
 Order Management &amp; Fulfilment
 
 
 <ul>
 <li>
 Manage end-to-end order processes for both local and export wholesale accounts, including pre-season and in-season orders.
 </li>
 <li>
 Handle pre-booking, PTL (Partial Truck Load), and regular order types while ensuring accurate documentation and shipment tracking.
 </li>
 <li>
 Generate Pro Forma Invoices, packing lists, and all necessary shipping documentation for smooth order execution.
 </li>
 </ul>
 
 
 Shipment Coordination &amp; Export Support
 
 
 <ul>
 <li>
 Track inbound and outbound shipments and maintain clear, up-to-date records.
 </li>
 <li>
 Register and manage Certificates of Origin through the Chamber of Commerce portal.
 </li>
 <li>
 Liaise with Finance to provide complete LC (Letter of Credit) documentation and ensure timely dispatch.
 </li>
 <li>
 Share shipping documents (invoice, packing list, AWB, export documents) with customers for customs clearance.
 </li>
 </ul>
 
 
 Customer Service &amp; Reporting
 
 
 <ul>
 <li>
 Prepare ATP (Available to Promise) stock lists, replenishment orders, and delivery schedules aligned with customer expectations.
 </li>
 <li>
 Respond to customer queries regarding order progress, delays, and fulfilment status.
 </li>
 <li>
 Generate customer-specific reports, including sales tracking, stock status, and delivery summaries on a daily/weekly basis.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Logistics, Finance, and Operations teams to streamline fulfilment flows and resolve any order-related issues.
 </li>
 <li>
 Contribute to continuous process improvements by identifying operational gaps and recommending enhancements.
 </li>
 </ul>
 
 
 Qualifications and Skills
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field is required.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in customer operations, sales coordination, or export order management.
 </li>
 <li>
 Prior experience within the retail industry and/or GCC region is a strong advantage.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Proficient in Microsoft Excel (pivot tables, formulas, data analysis &ndash;
 
 certification is a plus
 
 ).
 </li>
 <li>
 Working knowledge of SAP/S4 and ERP systems for order and inventory management.
 </li>
 <li>
 Strong understanding of export documentation and shipping processes.
 </li>
 <li>
 Excellent organizational, communication, and time management skills.
 </li>
 <li>
 High attention to detail, with the ability to multitask and prioritize under pressure.
 </li>
 <li>
 Analytical thinker with a solutions-oriented mindset and a passion for process excellence.
 </li>
 </ul>
 
 Department
 
</div>

Customer Operations Officer

Headphonezone pvt ltd

About Headphone ZoneWe don&rsquo;t run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We&rsquo;re proud to be a 100% independent, Indian-owned business, committed to bringing the world&rsquo;s finest headphones and audio gear to discerning listeners across the country.We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we&rsquo;d want for ourselves, guided by a simple ethos: we&rsquo;re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.About the RoleAs a Customer Operations Executive at Headphone Zone, you&rsquo;ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful.You&rsquo;ll support our Customer Happiness Officers by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly &mdash; so that every customer interaction reflects the care and quality we stand for.Why This Role MattersWe want every customer to not just love the products they buy &mdash; but love the experience of buying from us.Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you&rsquo;ll help us honour the trust our customers place in us.What You&rsquo;ll Do<ul><li>Work closely with Customer Happiness Officers to track and resolve delivery issues &mdash; escalations, RTOs, and re-attempts</li><li>Coordinate pickups for warranty and return cases &mdash; prepare shipping documents and maintain accurate records</li><li>Update and share the Pending On Inspection (POI) list daily with the warehouse team to ensure timely processing</li><li>Track and manage all returns and units for inspection received at our Mumbai location</li><li>Liaise with Warehouse and Logistics partners to ensure smooth flow of post-sale operations</li><li>Help maintain a seamless, transparent process for returns, warranties, and after-sale support &mdash; so customers enjoy a hassle-free experience</li></ul>What We&rsquo;re Looking For<ul><li>Freshers are always welcome! Or even better &mdash; 1&ndash;2 years of experience in customer service, operations, or logistics coordination</li><li>Experience in customer interaction &mdash; ability to build relationships, understand needs, and provide clear direction</li><li>Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once</li><li>Basic knowledge of MS Word, MS Excel, and experience with CRM systems (a bonus)</li><li>A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect</li><li>Based in Mumbai &mdash; this is a full-time, in-office role at our HQ in Andheri West</li></ul>Cultural FitHeadphone Zone is a place for people who want to do great work &mdash; the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don&rsquo;t matter here; how you think, learn, and contribute does.You&rsquo;ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that&rsquo;s fast, unstructured, and a little chaotic (in the best way). Most of all, we&rsquo;re here to help people rediscover music &mdash; and everything we do comes from that purpose.Why Join Us?At Headphone Zone, you&rsquo;ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity &mdash; and we&rsquo;re here to serve, not to sell. You&rsquo;ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle &mdash; you&rsquo;ll love it here.How to ApplyIf this sounds like your kind of role, hit 'Apply' &mdash; we&rsquo;d love to hear from you.Job Types: Full-time, Permanent, FresherPay: From &#8377;20,000.00 per monthApplication Question(s):<ul><li>Tell us something about yourself</li></ul>Work Location: In person

Customer Operations Executive

GrowthRatio Solutions

Customer Operation LeadsAbout the Role: We are seeking a highly experienced Customer Care Specialist to join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings proven expertise in customer support operations, and is ready to contribute from day one without the need for extensive training.The selected candidate will play a key role in ensuring exceptional customer satisfaction, improving support processes, and helping shape the future of our customer care function. As the business continues to scale, this position will naturally evolve into a Team Lead role, where you&rsquo;ll oversee additional agents, refine training programs, and enhance overall service delivery.Key Responsibilities:<ul><li>Manage customer inquiries across multiple channels with professionalism, accuracy, and efficiency.</li><li>Deliver prompt and effective solutions while maintaining a high level of customer satisfaction.</li><li>Identify recurring issues and propose process improvements to strengthen service quality.</li><li>Collaborate with management to establish and optimize support workflows.</li><li>Provide leadership, mentorship, and quality oversight as the team expands.</li><li>Contribute strategic insights to enhance tools, training, and communication standards.</li></ul>Required Skills &amp; Attributes:<ul><li>Excellent written and verbal communication skills in English.</li><li>Strong customer centric mindset with a track record of resolving complex issues.</li><li>Self-driven and independent, capable of managing tasks with minimal supervision.</li><li>Demonstrated leadership potential and ability to motivate and guide others.</li><li>Calm, composed, and solution-oriented under pressure.</li><li>High level of professionalism, accountability, and attention to detail.</li><li>Ability to adapt quickly within a dynamic and evolving environment.</li></ul>Required Experience:<ul><li>Minimum 2&ndash;3 years of hands on experience in customer support, ideally within an eCommerce business (Shopify experience preferred).</li><li>Proven ability to work effectively in a remote setup with established workflows and communication tools.</li><li>Previous experience leading or building a support team will be considered a strong advantage.</li></ul>Why Join Us:Join a reputable and established company that values expertise, autonomy, and growth. Here, you&rsquo;ll have the opportunity to make an immediate impact improving operations, leading with initiative, and growing into a leadership role as we expand our customer care department.If you are an experienced professional ready to take ownership and elevate our customer experience, we would love to hear from you.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Customer Operation Leads

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