customer operations representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Tru North Heating and Air, Inc

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, enabling them to assist a diverse clientele.Duties<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.</li><li>Provide accurate information regarding products and services to enhance customer satisfaction.</li><li>Handle cash transactions and maintain accurate records of sales and payments.</li><li>Analyze customer needs and offer appropriate solutions or alternatives.</li><li>Assist with order processing, returns, and exchanges while ensuring compliance with company policies.</li><li>Collaborate with team members to improve customer service processes and resolve issues efficiently.</li><li>Maintain an organized office environment to facilitate smooth operations.</li></ul>Qualifications<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in HVAC is preferred.</li><li>Strong typing skills with attention to detail for accurate data entry.</li><li>Experience with payment processing software.</li><li>Ability to analyze customer issues effectively and provide timely resolutions.</li><li>Proficient in using office software applications and customer relationship management (CRM) tools.</li><li>A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.</li></ul>Join our team as a Customer Service Representative where you can make a difference by delivering outstanding service to our valued customers!Job Type: Full-timePay: $17.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Experience:<ul><li>Data entry: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Downingtown, PA 19335 (Preferred)</li></ul>Work Location: Hybrid remote in Downingtown, PA 19335

CSR - Customer Service Representative

cannata worldwide cargo services

We are seeking a proactive and customer-oriented Customer Service Representative (Remote) to serve as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, ensuring timely responses, and closely coordinating with the sales team to convert inquiries into successful business opportunities.RESPONSIBILITIES<ul><li>Act as the first point of contact for all customer inquiries via email, phone and online platforms</li><li>Respond to client queries, feedback, and concerns in a prompt, professional and solution-oriented manner</li><li>Coordinate closely with the Sales team to follow up on inquiries and support deal closure</li><li>Maintain continuous communication with clients to ensure clarity, satisfaction and engagement throughout the process</li><li>Track and manage all inquiries to ensure they are properly handled and successfully converted into confirmed business</li><li>Liaise with internal departments (Operations, Pricing, and Accounts) to ensure accurate and timely information is provided to clients</li><li>Maintain updated records of customer interactions, inquiries, and outcomes in the system</li><li>Proactively identify customer needs and suggest suitable logistics solutions</li><li>Ensure a high level of customer satisfaction and service quality at all times</li></ul>REQUIREMENT<ul><li>Minimum 2 years of experience in customer service, preferably in logistics or freight forwarding</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Proven ability to handle client inquiries and convert leads into business opportunities</li><li>Excellent coordination and interpersonal skills</li><li>Ability to work independently in a remote environment with strong time management</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Strong problem-solving mindset with attention to detail</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Customer Service Representative - Remote

Zoll Medical Corporation

<div>Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. 
 
At ZOLL, you won&rsquo;t just have a job. You'll have a career&mdash;and a purpose. 
 
Join our team. It&rsquo;s a great time to be a part of ZOLL! 
 
Job Summary 
 
The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre/post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue/SOX compliance. 
 
Essential Functions<ul><li>
Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.</li><li>
Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.</li><li>
Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.</li><li>
Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.</li><li>
Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.</li><li>
Work with the warehouse teams to expedite orders when appropriate.</li><li>
Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.</li><li>
Identify process issues and suggest changes to improve response time, accuracy and data reliability.</li></ul> 
Required/Preferred Education and Experience<ul><li>
Degree preferred or equivalent work experience. required</li><li>
At least 2 years related experience preferred in order management or similar support/functions. preferred</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.</li><li>
Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.</li><li>
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.</li><li>
Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)</li><li>
Organizational, problem solving and communication skills</li><li>
Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues.</li><li>
Phone skills: ability to maintain composure in stressful situations and follow-up skills.</li><li>
Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed.</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-LV1
The hourly pay rate for this position is:
$20.70 to $30.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Order Management Representative

Dry Revv

Customer Success Representative (Remote) &ndash; Join a Rapidly Growing Team!Pay: $17.00 per hourType: Full-Time, Independent Contractor (1099)Schedule: 9:00 AM &ndash; 5:00 PM (Mon, Tue, Thu, Fri, Sat) &mdash; Sundays &amp; Wednesdays Off Location: 100% RemoteWhy Join Us?We&rsquo;re not looking for someone to just &quot;clock in.&quot; We are a fast-scaling company looking for a foundational team member. If you are a self-starter who enjoys the autonomy of remote work and wants a clear path for career advancement, this is the place for you.The RoleAs our newest CSR, you&rsquo;ll be the heartbeat of our operations. You&rsquo;ll handle customer inquiries, manage schedules, and ensure every interaction is seamless.Key Responsibilities:<ul><li>Provide high-level support via phone, email, and chat.</li><li>Manage customer data and scheduling with precision.</li><li>Problem-solve in real-time to keep our customers happy and our growth on track.</li></ul>What We&rsquo;re Looking For (The &quot;Must-Haves&quot;)<ul><li>Proven Remote Experience: This is required. You must have a track record of being productive, disciplined, and communicative while working from home.</li><li>Tech-Savvy: You&rsquo;re comfortable navigating multiple platforms simultaneously.</li><li>Reliability: You are ready to commit to our 9-5 schedule, including Saturdays.</li><li>Communication: You have a professional &quot;phone voice&quot; and can write clear, empathetic emails.</li></ul>The &quot;Big Bonus&quot; (Preferred)<ul><li>ServiceTitan Experience: If you&rsquo;ve used ServiceTitan CRM before, you&rsquo;re at the top of our list! Please highlight this in your application.</li></ul>Requirements<ul><li>A dedicated, quiet home office space.</li><li>High-speed, reliable internet connection.</li><li>Ability to work as an independent contractor.</li><li>A &quot;can-do&quot; attitude&mdash;we are growing fast, and we want you to grow with us!</li></ul>To Apply call 615-861-8565 leave us a brief voicemail of why you are the best fit for this opportunity, and most recent work experience. Job Types: Full-time, ContractPay: From $17.00 per hourBenefits:<ul><li>On-the-job training</li><li>Professional development assistance</li><li>Work from home</li></ul>Application Question(s):<ul><li>How many years experience do you have working remote? </li><li>Do you have experience using the CRM Service Titan? </li></ul>Work Location: Remote

Remote Customer Service Representative

Real Radiology LLC

<div>At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that&rsquo;s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
Summary
The Operations Call Center Representative is a vital part of the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care. The ideal candidate will demonstrate excellent customer service skills, strong attention to detail, and the ability to manage high call volumes in a professional and efficient manner.
Job Functions<ul><li>
Professionally manage inbound and outbound calls</li><li>
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports</li><li>
Accurately route calls and escalate issues</li><li>
Ensure timely and accurate documentation of call interactions, including results reporting</li><li>
Manage incoming faxes</li><li>
 Provided site call in status updates on exams</li><li>
 Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)</li><li>
Provide accurate documentation needed to Lead for entry of IT tickets</li><li>
Participate in project-based assignments</li><li>
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)</li><li>
Contribute to a collaborative team environment</li></ul>
Preferred Talents<ul><li>
Customer service and interpersonal skills with a professional and courteous demeanor</li><li>
Strong attention to detail</li><li>
Ability to follow standardized procedures and protocols</li><li>
Collaborative team mindset</li><li>
Exceptional verbal and written communication</li><li>
Proficient in Microsoft Office Suite and ability to learn specialized systems</li><li>
Demonstrates initiative and ability to work independently</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Adaptability, flexibility, and comfortable working in a high call volume environment</li></ul>
Qualifications Preferred<ul><li>
High School Diploma</li><li>
Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting</li><li>
1&ndash;2 years of telephone-based support experience</li><li>
Familiarity with medical terminology or previous experience in a healthcare environment</li></ul></div><div></div>

Operations Call Center Representative

Ace Marketing

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Karāchi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Search 10000+ Customer operations representative jobs near you this April. New roles added regularly across leading industries. Apply today.