customer operations representative

ZDIGITIZING

Job Title: Customer Service Representative (CSR)Company: ZDIGITIZINGLocation: RemoteJob Type: Full-Time (Permanent)About UsZdigitizing LLC is a leading provider of embroidery digitizing and vector art services, catering to customers who own embroidery machines. We pride ourselves on delivering high-quality services to clients globally. To support our growth, we are seeking a skilled Customer Service Representative (CSR) to join our team.Key Responsibilities- Handle customer inquiries via phone, email, or live chat.- Provide product and service information to customers.- Resolve customer complaints and offer effective solutions.- Assist customers with order placement, tracking, and account management.- Maintain accurate customer records and update databases.- Ensure a positive customer experience and follow up to confirm issue resolution.- Identify recurring issues and suggest improvements.- Ensure adherence to company policies and compliance standards.Job RequirementsExperience:- 0-1 years in customer service, support, or a related role.Skills:- Strong English communication (written and verbal).- Problem-solving and conflict resolution.- Customer relationship management and active listening.- Technical skills (typing speed, multitasking, and troubleshooting).Time management and organizational skills.- Ability to handle difficult customers professionally.System, Timing &amp; Other Specific Requirements- Good internet speed.- Working Laptop.- 6-8 Hours Backup options for power outages.- Flexibility with monthly rotational shifts.- Contract agreement.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Customer Service Representative - FEMALE ( Remote)

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our internal career framework, this role is classified under the title
 
 Senior Client Service Representative
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 
 </li>
 <li>
 
 Provide proactive tactical innovative advice to customers.
 
 </li>
 <li>
 
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
 
 </li>
 <li>
 
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 
 </li>
 <li>
 
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 
 </li>
 <li>
 
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 
 </li>
 <li>
 
 Manage other client service staff assigned to support the customer.
 
 </li>
 <li>
 
 Manage third party supplier/s according to contract specifications.
 
 </li>
 <li>
 
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 
 </li>
 <li>
 
 
 7+ years of customer facing experience delivering IT services to internal or external customers
 
 
 </li>
 <li>
 
 
 5+ years of experience in Airline / Air Transport industry
 
 
 </li>
 
 
 
 <li>
 
 Bilingual in Arabic and English (both required)
 
 </li>
 <li>
 
 
 
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 EXPERIENCE:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Proven track record in operational leadership
 
 
 
 with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 
 </li>
 <li>
 
 
 Demonstrated success in relationship and stakeholder management
 
 
 
 : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 
 </li>
 <li>
 
 
 Experience with onboarding and training customers
 
 
 
 : Ability to guide customers through the initial setup and ongoing use of a product or service.
 
 </li>
 <li>
 
 
 Experienced in driving business growth through operational insights
 
 
 
 : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 
 </li>
 <li>
 
 
 Operational project coordination
 
 
 
 : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 
 </li>
 <li>
 
 
 Proficient in data analysis and operational reporting
 
 
 
 : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 
 
 KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 
 
 Deep understanding of operational strategies in customer success
 
 
 
 : Well-versed in best practices and processes that improve customer experience and team efficiency.
 
 </li>
 <li>
 
 
 Ability to align operational activities with business goals
 
 
 
 : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 
 </li>
 <li>
 
 
 Familiarity with operational and customer success KPIs
 
 
 
 such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 
 </li>
 <li>
 
 
 Technically competent with products and systems
 
 
 
 : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 </li>
 <li>
 
 
 Analytic thinking
 
 
 
 with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 
 
 SKILLS:
 
 
 
 
 
 <ul>
 <li>
 
 
 Strong communication and stakeholder management
 
 
 
 : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 
 </li>
 <li>
 
 
 Excellent problem-solving and critical thinking
 
 
 
 : Capable of analyzing operational challenges and implementing practical, scalable solutions.
 
 </li>
 <li>
 
 
 People leadership and team engagement
 
 
 
 : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 
 </li>
 <li>
 
 
 Exceptional time management and organizational ability
 
 
 
 : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in a complex multi-cultural matrix management organization
 
 </li>
 <li>
 
 ITIL Certification
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
</div>

Customer Operations Lead Specialist

Cummins

<div>DESCRIPTION
Job Summary
The Customer Order Management Representative &ndash; Level III plays a critical role in ensuring seamless order execution and customer satisfaction. Working under minimal supervision and aligned with Cummins Delegation of Authority Policy, this role leverages analytical and quantitative methods to understand, predict, and enhance supply chain processes. The position collaborates with functions to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability in the supply chain. Acting as a single point of contact for assigned customer accounts, the role manages the entire order life cycle while ensuring compliance, quality, and timely delivery.
Key Responsibilities
<ul><li>Manage assigned customer accounts throughout the order life cycle, from new customer setup and order entry/modification to escalation resolution and logistics coordination.</li>
<li>Act as the single point of contact between Cummins customers, distribution centers, manufacturing plants, and cross-functional teams to ensure orders are fulfilled within agreed timelines.</li>
<li>Provide accurate documentation and continuous communication to customers on order status, proactively resolving complex inquiries through research and process expertise.</li>
<li>Ensure compliance with export policies, compiling and maintaining all required documentation per applicable legislation.</li>
<li>Serve as a liaison between customers and manufacturing/aftermarket teams for quality issues, raising Material or Process Non-Conformance claims via the Quality Management System.</li>
<li>Support supervisors with hosting customer visits, preparing reports, and presenting performance metrics.</li>
<li>Maintain accurate and up-to-date records of all customer and internal interactions in the relevant databases/systems.</li>
<li>Demonstrate and promote compliance with Customer Order Management policies, procedures, and departmental initiatives aimed at enhancing proactive customer support.</li>
<li>Serve as Quality Management Systems (QMS) Champion or Subject Matter Expert, including obtaining Internal Auditor certification if required.</li>
<li>Collaborate cross-functionally to validate demand plans, align supply plans, and strengthen supply chain reliability.</li>
</ul>RESPONSIBILITIES
Competencies
<ul><li>Collaborates &ndash; Builds strong partnerships to achieve shared goals.</li>
<li>Communicates Effectively &ndash; Delivers clear, concise, and audience-focused communication.</li>
<li>Customer Focus &ndash; Develops strong customer relationships and ensures customer-centric solutions.</li>
<li>Drives Results &ndash; Consistently delivers outcomes, even under challenging conditions.</li>
<li>Self-Development &ndash; Seeks growth opportunities through formal and informal learning.</li>
<li>Customer Support &ndash; Applies proactive support across all order life cycle phases to ensure customer satisfaction.</li>
<li>Order Life Cycle Knowledge &ndash; Understands end-to-end order processes, terminology, and cross-functional collaboration.</li>
<li>Order Life Cycle Systems Knowledge &ndash; Proficient in navigating order entry, modifications, and query resolution systems.</li>
<li>Order Processing &ndash; Accurately manages order receipt, exception handling, and fulfillment.</li>
<li>Values Differences &ndash; Embraces diverse perspectives and cultures to enhance team and organizational performance.</li>
</ul>Qualifications
<ul><li>Education :</li>
<li>Bachelor&rsquo;s degree in a related field preferred.</li>
<li>Licensing : May require compliance with export controls or sanctions regulations.</li>
</ul>QUALIFICATIONS
Skills &amp; Experience
<ul><li>Experience :</li>
<li>Minimum 2+ years of relevant experience in customer order management, account management, or supply chain operations.</li>
<li>Core Skills :</li>
<li>Strong customer service orientation and passion for delivering exceptional support.</li>
<li>Effective time management and prioritization skills to meet business objectives.</li>
<li>High attention to detail with accurate and fast data entry skills.</li>
<li>Strong written and verbal communication skills.</li>
<li>Technical Proficiency :</li>
<li>Intermediate to advanced computer literacy with Microsoft Office (Word, Excel, PowerPoint, Outlook).</li>
<li>Ability to navigate computerized data entry and order management systems, with aptitude to learn new tools.</li>
<li>Exposure to analytics tools or reporting systems preferred.</li>
<li>Work Environment :</li>
<li>Ability to work night shifts (5 PM &ndash; 2 AM IST).</li>
<li>Hybrid work arrangement (combination of in-office and remote work).</li>
</ul>Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2420250
Relocation Package No</div>

Customer Order Management Representative - Level III

Aga Khan University

<div><div>Customer Services Representative (Operator Services) - (2500031A)</div><div><div> 
</div>Customer Services Representative (Operator Services)
Department: Patient Access
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li>
Manage inbound and outbound calls in a timely manner.</li><li>
Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.</li><li>
Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.</li><li>
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.</li><li>
High customer satisfaction through quality services and timely responses.</li><li>
Use public announcement and abreast hospital users about the emergency situations in hospital</li><li>
Operates switchboard and routes incoming calls to appropriate departments.</li><li>
Collects and verifies campus directory information, to include telephone numbers, etc; and assist coordinator in updating computerized database for inclusion in the campus directory.</li><li>
Ensure adherence to policies, conduct system, and stock audits, and manage procurement requests.</li><li>
Ensure compliance of all AKUH HR and Departmental SOPs &amp; Policies</li><li>
Enhance organization&rsquo;s reputation by applying CARR / Service Excellence standards.</li><li>
Work 6 days a week in different shifts (morning, evening, and night) including national holidays and perform overtime if required on both locations Clifton Medical Services and Main AKUH Stadium Road.</li></ul></div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li>
Bachelor&rsquo;s / Inter from a recognized institution</li><li>
Fresh or Minimum 1-2 years of Contact Centre/Call Center.</li><li>
Exceptional customer service skills.</li><li>
Excellent written and verbal communication skills in English and Urdu.</li><li>
Proficient with various software programs including but not limited to Telephony, CRMs, MS Office etc.</li><li>
Willingness to work in shift duties (6 days a week) and on national holidays.Main AKUH &amp; CMS both location</li><li>
Ability to multi-task and effectively work in teams as well as independently</li></ul>
Comprehensive employment reference checks will be conducted.
To Apply:<ul><li>
You should send your detailed CV by email to human.resources@aku.edu and mention the position applied for in the subject line.</li><li>
Only shortlisted candidates will be contacted.</li></ul><div>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 18/10/2025, 6:28:47 AM</div><div>
Closing Date: 17/11/2025, 12:59:00 PM</div></div>

Customer Services Representative (Operator Services)

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. 
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a Great Place to Work&reg; by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. 
Are you ready to love your job? 
The adventure begins right here, with you, at SITA.<div></div><div> 
ABOUT THE ROLE &amp; TEAM</div> 
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.<div>
As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.</div><div></div><div> 
 WHAT YOU&rsquo;LL DO</div><div> 
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div>
ABOUT YOU</div> 
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent</li><li>
7+ years of customer facing experience delivering IT services to internal or external customers</li><li>
5+ years of experience in Airline / Air Transport industry</li> 
<li>
Bilingual in Arabic and English (both required)</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div> 
EXPERIENCE:</div><ul><li> 
Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li>
Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li>
Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li>
Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li>
Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li>
Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div> 
KNOWLEDGE:</div><ul><li> 
Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li>
Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li>
Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li>
Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li>
Analytic thinking with problem solving as primary outcome.</li></ul><div> 
SKILLS:</div><ul><li> 
Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li>
Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li>
People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li>
Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div> 
NICE-TO-HAVE</div><div> 
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><div> 
WHAT WE OFFER</div><div></div><div> 
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div> 
</div><div>Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div>

MeshSquare

Job descriptionAre you passionate about sales? Are you confident communicating with decision-makers and industry professionals? Thrive on a strong commission structure?Meds Nexus/Meshsq is seeking a Sales Representative to join our dynamic Pre-Sales team. If you have excellent English communication skills (North American accent preferred) and the drive to succeed in a fast-paced sales environment, we&rsquo;d love to hear from you.Key Responsibilities:Engage potential clients through inbound and outbound calls, emails, and text messages.Manage the sales pipeline efficiently &mdash; from lead qualification to client onboarding.Conduct virtual meetings via Zoom, Google Meet, MS Teams, or conference calls.Prepare meeting minutes, follow-ups, and analytical reports on client interactions.Collaborate with team members to achieve shared sales targets.Respond to client inquiries and resolve issues promptly and professionally.Understand and identify client needs, delivering tailored and courteous responses.Perform tasks as assigned by the Sales Manager.Required Skills &amp; Qualifications:Education: Minimum Graduation or above in any field.Experience: 1&ndash;3 years in customer support, sales, or both (preferred).Communication: Exceptional verbal and written English skills.Tech Proficiency: Familiar with MS Office (Word, Excel, PowerPoint), RingCentral, Avaya, or Cisco IP Phones.Industry Knowledge: Prior exposure to the U.S. healthcare industry is a plus.Availability: Must be available during U.S. business hours (5:30 PM &ndash; 2:30 AM PST).Perks &amp; Benefits: - Paid Leaves - HR Bonus - Inflation Bonus - Promotion - Increments - Medical Coverage - Leave Encashment - Contributory Saving Plan (CSP) - Saturday and Sunday Off - Transportation allowances are only for female staff - Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeWhy Join Us?Competitive base salary + attractive commission structure.Opportunity to work with a growing company in the U.S. healthcare tech space.Collaborative team environment with room for growth.Job Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthJob Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthWork Location: In person

CSR - Customer Service Representative

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot; Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx</li><li>
Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS, which supports you with professional and private questions</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

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