customer operations specialist

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Mugshei

Job Opportunity: Customer Sales Specialist (US &ndash; Night Shift)Company: Mugshei Pvt. Ltd. Location: Garden Town, Lahore Employment Type: Full-Time | On-Site Schedule: Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM (PKT) Compensation: PKR 50,000&ndash;100,000 (Base Salary) + Commission + Performance BonusesAbout Mugshei Pvt. Ltd.Mugshei Pvt. Ltd. is a fast-evolving leader in modern packaging solutions, serving a wide range of businesses across the US market. Our commitment to ethical practices, quality excellence, and customer-driven innovation continues to position us as a reliable partner within the global packaging ecosystem.As we expand our footprint, we are looking for a Customer Sales Specialist &ndash; US Night Shift to join our dynamic and growth-oriented sales team.Position SnapshotThe Customer Sales Specialist will play a key role in driving revenue, nurturing client relationships, and providing tailored packaging solutions to US-based customers. We&rsquo;re seeking someone who is professional, detail-oriented, tech-savvy, and dedicated to delivering exceptional customer experiences.Key Responsibilities<ul><li>Handle inbound and outbound communications with US prospects and existing clients.</li><li>Understand customer needs and propose customized packaging solutions that support their business goals.</li><li>Stay informed on product features, pricing models, and promotional offerings.</li><li>Meet monthly sales targets and contribute consistently to overall team KPIs.</li><li>Maintain professionalism and integrity in all customer interactions.</li><li>Log all client interactions and sales activities accurately within the CRM system.</li><li>Respond promptly to client inquiries and ensure efficient issue resolution.</li><li>Collaborate with internal teams to enhance customer satisfaction and contribute to strategic sales initiatives.</li></ul>Ideal Candidate Profile<ul><li>Experience: 0&ndash;5 years in sales, customer support, or business development (fresh graduates encouraged).</li><li>Communication: Excellent spoken and written English with the confidence to engage U.S.-based clients.</li><li>Sales Mindset: Target-driven, persuasive, and comfortable in a performance-driven environment.</li><li>Problem-Solving: Strong analytical and solution-oriented mindset.</li><li>Tech Skills: Familiarity with CRM tools and digital sales platforms is a plus.</li><li>Availability: Must be able to work the US night shift (Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM PKT).</li></ul>What You&rsquo;ll Gain<ul><li>Competitive Salary: Solid base pay with attractive commission earnings.</li><li>Performance Rewards: Monthly bonuses, incentives, and recognition programs.</li><li>Learning &amp; Development: Structured training, coaching, and continuous upskilling opportunities.</li><li>Career Growth: Clear progression pathways within a fast-growing organization.</li><li>Work Culture: Inclusive, ethical, and innovation-focused environment built on teamwork, transparency, and respect.</li></ul>How to ApplyIf you are passionate about customer engagement, committed to ethical sales practices, and excited to contribute to our expanding US operations, we would love to hear from you.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Sales Specialist (US – Night Shift)

Leverify

<div>
 Role: FBA Reimbursement Specialist (Customer Operations)
 
 
 Location: Remote
 
 
 Job type: Full-time
 
 
 Who We are?
 
 
 Leverify LLC is an e-commerce company and uses Amazon as a selling platform. It is a leading electronics wholesale distributor providing exceptional partnership experiences to resellers and businesses in North America. At the same time, the company aims to contribute to the economy of Pakistan by empowering youth and businesses.
 
 
 What do We Value?
 
 
 Leverify is an employee-centric organization. Our company&rsquo;s differential is employee growth and their development. We provide meaningful jobs and encourage employees to take responsibility and ownership. The flat structure of the organization enables open communication and strong collaboration between team leads, directors, and employees across the departments. We foster a friendly, exciting and challenging work environment.
 
 
 Job Description:
 
 
 We are looking for a highly organized and customer-obsessed FBA Reimbursement Specialist to join our team. This person will be the primary point of contact for our clients, acting as their partner in the reimbursement process.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Customer Onboarding: Guide new Amazon sellers through the process of connecting their accounts to our FBA Discrepancy Assistant tool and explain our workflow
 </li>
 <li>
 Case Management &amp; Operations:
 </li>
 <ul>
 <li>
 Act as the primary "claim handler" for a portfolio of clients
 </li>
 <li>
 Use our internal AI tool to review identified discrepancies, such as goods lost or damaged in fulfillment centers or during inbound shipment
 </li>
 <li>
 Proactively interact with clients to gather invoices
 </li>
 </ul>
 <li>
 Claim Preparation:
 </li>
 <ul>
 <li>
 Analyze the discrepancy and the gathered evidence
 </li>
 <li>
 Structure and write clear, concise, and perfectly-formed reimbursement cases based on Amazon's specific requirements
 </li>
 <li>
 Deliver these pre-filled cases to the client for their simple review and submission
 </li>
 </ul>
 <li>
 Customer Support &amp; Advocacy:
 </li>
 <ul>
 <li>
 Serve as the first point of contact for all client queries regarding their claims, their account status, or the tool itself
 </li>
 <li>
 Provide timely, professional, and friendly support, building strong relationships and trust
 </li>
 <li>
 Translate technical findings from the tool into simple, actionable updates for the client
 </li>
 </ul>
 <li>
 Tool Expertise &amp; Feedback:
 </li>
 <ul>
 <li>
 Develop an in-depth, expert-level understanding of our FBA Discrepancy Assistant software
 </li>
 <li>
 Work closely with the Senior Lead to escalate complex cases and provide client feedback to our product team to help improve the tool
 
 </li>
 </ul>
 </ul>
 Required Skills:
 
 
 <ul>
 <li>
 1-3+ years of experience in a customer-facing role (e.g., Customer Support, Client Services, Customer Success, or B2B Account Management)
 </li>
 <li>
 Exceptional professional communication skills (both written and verbal in English). You must be able to write clearly and build rapport
 </li>
 <li>
 Extremely organized and detail-oriented. You will be managing dozens of different cases for multiple clients at the same time
 </li>
 <li>
 Tech-savvy and a quick learner. You must be comfortable mastering new software tools and navigating digital workflows
 </li>
 <li>
 A proactive, problem-solving attitude. You are someone who takes the initiative to get the answers you need
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 Direct experience with the Amazon Seller Central platform
 </li>
 <li>
 Any knowledge of the Amazon FBA ecosystem or the reimbursement process
 </li>
 <li>
 Experience working in a fast-paced SaaS or startup environment
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Communications, or a related field. Equivalent practical experience will be strongly considered
 
 
 </li>
 </ul>
 Perks and Benefits:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Gym allowance
 </li>
 <li>
 Internet allowance
 </li>
 <li>
 Annual Performance Appraisal
 </li>
 <li>
 Leaves (Medical, Casual, Maternity, and Paternity)
 </li>
 <li>
 Employee development and engagement activities
 
 
 </li>
 </ul>
 Note: Leverify is an equal-opportunity employer. We welcome and encourage applications from candidates of all backgrounds, irrespective to race, color, religion, gender and disability. We are committed to creating a diverse and inclusive work environment, and we consider all qualified applicants for employment without discrimination
 
 
 Powered by JazzHR
 
 
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</div>

FBA Reimbursement Specialist (Customer Operations)

Shell

<div>
 
 Job Title: Customer Success Specialist
 
 
 
 
 Job Purpose:
 
 
 
 This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all
 
 
 relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
 
 Follows and adjusts procedures, guidelines, and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.
 
 
 <ul>
 <li>
 Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.
 </li>
 <li>
 Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements.
 
 
 </li>
 </ul>
 
 Principal Accountabilities:
 
 
 
 This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
 
 
 Order Management:
 
 
 
 <ul>
 <li>
 Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
 </li>
 <li>
 Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
 </li>
 <li>
 Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
 </li>
 <li>
 Delivery Schedule Support Service - proactively call out to Customer, to manage delivery issues.
 </li>
 <li>
 Schedule standard and non-standard orders (packed product).
 </li>
 <li>
 Process Returned Product.
 
 
 </li>
 </ul>
 
 Credit Management:
 
 
 
 <ul>
 <li>
 Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-o//write on management, Cash and noncash security handling.
 </li>
 <li>
 Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
 </li>
 <li>
 Handle basic Customer credit enquiries.
 
 
 </li>
 </ul>
 
 Dispute Management:
 
 
 
 <ul>
 <li>
 Own the end-to-end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
 
 
 </li>
 </ul>
 
 Feedback and Issues:
 
 
 
 Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
 
 
 
 Lubricant Service Administration:
 
 
 
 Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
 
 Contract Management:
 
 
 <ul>
 <li>
 Work with Account Managers to provide pre-o/er, o/er and contract management support for standard and non-standard contract set up and maintenance, incompliance with the Offer Book.
 </li>
 <li>
 Execute contract legal and fiscal requirements, working with local legal focal.
 </li>
 <li>
 Follow-up directly with customers on missing contract documentation.
 </li>
 <li>
 Ensure contracts are signed and stored in line with local country requirements.
 </li>
 <li>
 Review contract performance as part of SCM process.
 </li>
 <li>
 Own contract documentation archiving and termination of customer contracts.
 </li>
 <li>
 Support preparing for tender bids.
 </li>
 <li>
 Securing 100% Compliance.
 
 
 </li>
 </ul>
 
 Pricing:
 
 
 
 Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
 
 
 Trouble Shooting:
 
 
 
 Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes.
 
 
 Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
 
 
 Master Data Set Up &amp; Amend:
 
 
 
 <ul>
 <li>
 Maintain Sales Hierarchy, contract registers and banding adherence
 </li>
 <li>
 Set up and amend Customer master data
 </li>
 <li>
 Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable).
 </li>
 <li>
 Process manual vouchers received from Retailers during o/line card transactions
 </li>
 <li>
 Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
 
 
 </li>
 </ul>
 
 Manage elements of the DFOA process:
 
 
 
 Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
 
 
 <ul>
 <li>
 Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
 
 
 </li>
 </ul>
 
 Touchless Support and Setup:
 
 
 
 <ul>
 <li>
 Support and proactively encourage touchless uptake and utilization
 </li>
 <li>
 Act as first level support for system interface errors
 </li>
 <li>
 Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
 
 
 </li>
 </ul>
 
 General Inquiries:
 
 
 
 Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell.
 
 
 
 Education Requirement/Field of Study
 
 : Bachelor&rsquo;s Degree
 
 
 
 Requirements:
 
 
 Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor degree preferred (Engineering, Business &amp; finance related major).
 </li>
 <li>
 Previous experience in Customer service or operations.
 </li>
 <li>
 English Language Proficiency.
 </li>
 <li>
 Experience in Microsoft O/ice; GSAP
 </li>
 <li>
 Data Analytics &amp; Insights
 </li>
 <li>
 Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
 </li>
 <li>
 Able to demonstrate a continuous improvement mind-set.
 </li>
 <li>
 Demonstrated communication and relationship building skills.
 </li>
 <li>
 Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
 </li>
 <li>
 Value Chain Understanding.
 </li>
 <li>
 Commercial &amp; Economic Acumen.
 </li>
 <li>
 Contract Management.
 </li>
 </ul>
</div>

Customer Success Specialist

<div>Cairo, Egypt 
 
Job Family Group:
Commercial and Retail 
 
Worker Type:
Regular 
 
Posting Start Date:
November 24, 2025 
 
Business unit:
Downstream and Renewables 
 
Experience Level:
Experienced Professionals 
 
Job Description:
Job Title: Customer Success Specialist
<div>Job Purpose:
 
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all
 
relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
Follows and adjusts procedures, guidelines, and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.
 
<ul><li>Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner to explain and advise on performed analyses of information.
</li><li>Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements.
</li></ul>Principal Accountabilities:
 
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
Order Management:
 
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
</li><li>Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage delivery issues.
</li><li>Schedule standard and non-standard orders (packed product).
</li><li>Process Returned Product.
</li></ul>Credit Management:
 
<ul><li>Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-o//write on management, Cash and noncash security handling.
</li><li>Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
</li><li>Handle basic Customer credit enquiries.
</li></ul>Dispute Management:
 
<ul><li>Own the end-to-end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
</li></ul> 
Feedback and Issues:
 
Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers. 
</div><div> 
Lubricant Service Administration:
 
Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
Contract Management:
 
<ul><li>Work with Account Managers to provide pre-o/er, o/er and contract management support for standard and non-standard contract set up and maintenance, incompliance with the Offer Book.
</li><li>Execute contract legal and fiscal requirements, working with local legal focal.
</li><li>Follow-up directly with customers on missing contract documentation.
</li><li>Ensure contracts are signed and stored in line with local country requirements.
</li><li>Review contract performance as part of SCM process.
</li><li>Own contract documentation archiving and termination of customer contracts.
</li><li>Support preparing for tender bids.
</li><li>Securing 100% Compliance.
</li></ul>Pricing:
 
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
Trouble Shooting:
 
Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes.
 
Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
Master Data Set Up &amp; Amend:
 
<ul><li>Maintain Sales Hierarchy, contract registers and banding adherence
</li><li>Set up and amend Customer master data
</li><li>Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable).
</li><li>Process manual vouchers received from Retailers during o/line card transactions
</li><li>Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
</li></ul>Manage elements of the DFOA process:
 
Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
</div><ul><li>Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
</li></ul><div>Touchless Support and Setup:
 
<ul><li>Support and proactively encourage touchless uptake and utilization
</li><li>Act as first level support for system interface errors
</li><li>Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
</li></ul>General Inquiries:
 
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell. 
</div><div> 
Education Requirement/Field of Study : Bachelor&rsquo;s Degree
 
 
Requirements:
 
Skills &amp; Experience:
 
<ul><li>Bachelor degree preferred (Engineering, Business &amp; finance related major).
</li><li>Previous experience in Customer service or operations.
</li><li>English Language Proficiency.
</li><li>Experience in Microsoft O/ice; GSAP
</li><li>Data Analytics &amp; Insights
</li><li>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
</li><li>Able to demonstrate a continuous improvement mind-set.
</li><li>Demonstrated communication and relationship building skills.
</li><li>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
</li><li>Value Chain Understanding.
</li><li>Commercial &amp; Economic Acumen.
</li><li>Contract Management.
</li></ul></div><ul><li>- 
</li></ul> 
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.</div>

Shell Energy Retail

Shell Deutschland GmbH

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