customer operations specialist

Lone Star Pharmaceuticals, Inc.

: Customer Operations Specialist: VP of OPSJOB SUMMARYThe Customer Operations Specialist plays a key role in supporting both domestic and international customers by ensuring exceptional service and communication throughout the order fulfillment process. This position is responsible for managing customer inquiries, assisting with processing orders, and coordinating shipments&mdash;including international documentation and compliance&mdash;and proactively following up to ensure complete customer satisfaction. The Customer Operations Specialist is detail-oriented, professional, and thrives in the fast-paced, regulated environment of pharmaceutical distribution.DUTIES AND RESPONSIBILITIES &middot; Accurately enter, verify and manage customer orders in accordance with company procedures and regulatory requirements.&middot; Coordinate with Warehouse &amp; Logistics and Sales Teams to ensure timely and compliant shipment of pharmaceutical products, including controlled substances and temperature-sensitive items.&middot; Prepare and review shipping documents for international orders.&middot; Monitor shipments to ensure on-time delivery; proactively communicate with Sales Team about order status, tracking information and any potential delays.&middot; Reach out to carriers when there are shipping issues.&middot; Resolve customer issues promptly and professionally, providing clear communication and through follow up until resolution.&middot; Maintain detailed and accurate records of customer interactions, transactions and correspondence in ERP system.&middot; Support regulatory and documentation compliance related to pharmaceutical distribution and international trade regulations.&middot; Collaborate with Sales, Accounting and Operations Teams to meet customer needs and company objectives.&middot; Continuously seek opportunities to improve customer experience, process efficiency, and service quality.KNOWLEDGE / SKILLS / ABILITIES:<ul><li>Professional, courteous and reliable,</li><li>Works well independently and as part of a collaborative team,</li><li>Solution oriented with a strong sense of accountability.</li><li>Adaptable to change and committed to continuous improvement.</li></ul>Job Type: Full-timePay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>order tracking: 2 years (Preferred)</li><li>resolve customer issues: 2 years (Preferred)</li><li>Continuous improvement: 2 years (Preferred)</li></ul>Work Location: In person

Customer Operations Specialist

SolarWinds

<div>
 
 At SolarWinds, we&rsquo;re a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
 
 
 The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We&rsquo;re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you&rsquo;re looking to build your career with an exceptional team, you&rsquo;ve come to the right place. Join SolarWinds and grow with us!
 
 
 &nbsp;
 
 
 
 Summary:
 
 
 
 &nbsp;
 
 
 We are seeking a skilled Project Manager to join our Customer Operations PMO team at SolarWinds. The Project Manager will oversee and deliver projects for our Support, Customer Success, and Services groups within a global environment. This role requires managing projects from initiation to implementation, including coordination with cross-company teams to ensure successful delivery.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met.
 </li>
 <li>
 Engage with stakeholders to define project scope and manage expectations.
 </li>
 <li>
 Accountable for project documentation including project plans, charters, requirements specifications, and test documents.
 </li>
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 Collaborate with implementation teams on the solution design and testing.
 </li>
 <li>
 Coordinate stakeholder User Acceptance Testing.
 </li>
 <li>
 Prepare training materials and document new processes.
 </li>
 <li>
 Conclude projects by ensuring the expected benefits are delivered to stakeholders.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 1 to 3 years of project management experience.
 </li>
 <li>
 Project Management qualification &ndash; PMP, PRINCE2 Foundation &amp; Practitioner.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Excellent verbal and written communication skills with strong time management abilities.
 </li>
 <li>
 Proficiency in working independently and within a team environment across geographical boundaries.
 </li>
 <li>
 Ability to work under pressure to tight deadlines, with a commitment to project delivery.
 </li>
 <li>
 Strong organizational skills with the ability to manage time and priorities effectively.
 </li>
 <li>
 Confidence in preparing presentations, proposing solutions, and driving decisions.
 </li>
 <li>
 Capability to handle multiple projects and assignments.
 </li>
 <li>
 Desirable: Experience with Salesforce, Gainsight, JIRA.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Friendly, fast-paced atmosphere.
 </li>
 <li>
 International working environment in a growing company.
 </li>
 <li>
 Opportunity to work with innovative technologies and solutions.
 </li>
 </ul>
 
 SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
 
 
 All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
 
</div>

Customer Operations Specialist/Project Manager

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our internal career framework, this role is classified under the title
 
 Senior Client Service Representative
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 
 </li>
 <li>
 
 Provide proactive tactical innovative advice to customers.
 
 </li>
 <li>
 
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
 
 </li>
 <li>
 
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 
 </li>
 <li>
 
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 
 </li>
 <li>
 
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 
 </li>
 <li>
 
 Manage other client service staff assigned to support the customer.
 
 </li>
 <li>
 
 Manage third party supplier/s according to contract specifications.
 
 </li>
 <li>
 
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 
 </li>
 <li>
 
 
 7+ years of customer facing experience delivering IT services to internal or external customers
 
 
 </li>
 <li>
 
 
 5+ years of experience in Airline / Air Transport industry
 
 
 </li>
 
 
 
 <li>
 
 Bilingual in Arabic and English (both required)
 
 </li>
 <li>
 
 
 
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 EXPERIENCE:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Proven track record in operational leadership
 
 
 
 with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 
 </li>
 <li>
 
 
 Demonstrated success in relationship and stakeholder management
 
 
 
 : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 
 </li>
 <li>
 
 
 Experience with onboarding and training customers
 
 
 
 : Ability to guide customers through the initial setup and ongoing use of a product or service.
 
 </li>
 <li>
 
 
 Experienced in driving business growth through operational insights
 
 
 
 : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 
 </li>
 <li>
 
 
 Operational project coordination
 
 
 
 : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 
 </li>
 <li>
 
 
 Proficient in data analysis and operational reporting
 
 
 
 : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 
 
 KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 
 
 Deep understanding of operational strategies in customer success
 
 
 
 : Well-versed in best practices and processes that improve customer experience and team efficiency.
 
 </li>
 <li>
 
 
 Ability to align operational activities with business goals
 
 
 
 : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 
 </li>
 <li>
 
 
 Familiarity with operational and customer success KPIs
 
 
 
 such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 
 </li>
 <li>
 
 
 Technically competent with products and systems
 
 
 
 : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 </li>
 <li>
 
 
 Analytic thinking
 
 
 
 with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 
 
 SKILLS:
 
 
 
 
 
 <ul>
 <li>
 
 
 Strong communication and stakeholder management
 
 
 
 : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 
 </li>
 <li>
 
 
 Excellent problem-solving and critical thinking
 
 
 
 : Capable of analyzing operational challenges and implementing practical, scalable solutions.
 
 </li>
 <li>
 
 
 People leadership and team engagement
 
 
 
 : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 
 </li>
 <li>
 
 
 Exceptional time management and organizational ability
 
 
 
 : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in a complex multi-cultural matrix management organization
 
 </li>
 <li>
 
 ITIL Certification
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
</div>

Customer Operations Lead Specialist

<div></div><div><div>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. 
DGF UAE has an opening for Project Specialist role in Abu Dhabi, United Arab Emirates.
Join us in connecting people and improving lives! 
Job Purpose
Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies 
Key Tasks<ul><li>
Execute customer operations plans and processes to deliver efficient logistics processes</li><li>
Execute, manage and update orders received via the system including special and non-assigned orders</li><li>
Ensure flow of goods and information across a customer&rsquo;s global supply chain and provide resolution for order/ delivery issues</li><li>
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li><li>
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li><li>
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li><li>
Track the available capacities and ensure optimum utilization as per the set objectives</li><li>
Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li><li>
Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li><li>
Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li><li>
Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li><li>
Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li><li>
Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li></ul> 
Stakeholders<ul><li>
Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li><li>
May convince others to accept new concepts, practices, and approaches</li><li>
Build strong, trusting cross-functional relationships with DHL managers</li><li>
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li><li>
Provide technical guidance to line managers and employees</li></ul> 
Management Responsibility<ul><li>
Individual contributor who may manage two or fewer employees</li><li>
May direct the work of other lower level professionals or manage processes and programs</li><li>
Coach and review the work of lower level professionals</li></ul> 
Skills
CRM, Customer Support, Business Strategy, Quality Control, Account Management, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Warehouse Management, Order Processing, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, Forecasting, Technology Trends, E-Commerce, DHL Business Knowledge, Business Processes, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation &amp; Storytelling, Facilitation 
Qualifications &amp; Key Requirements 
Education Level
Bachelor&rsquo;s Degree or equivalent experience/qualification 
Experience Level
More than 4 years 
We offer:<ul><li>
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>
Possible further career development</li><li>
Competitive salary</li></ul>
Why join DHL Global Forwarding? 
We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>
The largest global network with more than ~30,000 passionate employees</li><li>
The most efficient processes and fastest response times</li><li>
The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div></div>

Project Specialist

Ocudi Shipping

Position Overview: 
We are seeking a highly skilled and experienced Operations and Pricing Specialist to join our dynamic team. The ideal candidate will have 2 to 3 years of experience in the shipping industry within the UAE, specifically with experience in NVOCC operations. A strong understanding of logistics and supply chain management is essential. &nbsp; Key Responsibilities: <ul>
<li>Oversee daily operations related to shipping and logistics.</li>
<li>Develop and implement effective pricing strategies.</li>
<li>Coordinate with shipping lines and ensure compliance with international shipping regulations.</li>
<li>Manage customer relations and handle inquiries efficiently.</li>
<li>Analyze cost management and improve operational efficiency.</li>
<li>Lead and motivate the operations team to achieve targets.</li>
</ul>
 Qualification &amp; Experience: <ul>
<li>At least 2 to 3 years of experience in the shipping industry within the UAE, specifically in NVOCC operations.</li>
<li>Strong understanding of logistics and supply chain management.</li>
<li>Proficiency in customer relations and team leadership.</li>
<li>Excellent problem-solving skills and the ability to work under pressure.</li>
<li>Certifications such as Certified International Shipping Specialist (CISS) and Hazardous Materials Transportation are preferred.</li>
<li>Lead and motivate the operations team to achieve targets.</li></ul>

Operations and Pricing Specialist

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Torry Harris Integration Solutions

<div>
 
 
 Job Title:
 
 Business Support Specialist
 
 
 
 Location:
 
 Jubail, KSA
 
 
 
 Type:
 
 Full-time | On-site
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 To support the vendor onboarding and operational success of the digital marketplace by designing efficient business processes, coordinating with vendors, and ensuring smooth adoption of the platform. The role serves as the bridge between business users, vendors, and technology teams to streamline workflows and enhance engagement.
 
 
 
 
 
 
 About the Role
 
 
 
 The Business Support Specialist will play a key role in enabling vendors to join and transact on the platform. The person will help design and document onboarding processes, engage vendors in Arabic and English, and ensure a high-quality experience throughout the vendor lifecycle.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support end-to-end vendor onboarding, including documentation and profile setup.
 </li>
 <li>
 Design and document process flows for different vendor categories (suppliers, service providers, logistics, etc.).
 </li>
 <li>
 Conduct vendor training and orientation sessions.
 </li>
 <li>
 Collaborate with product and technical teams to align workflows with platform features.
 </li>
 <li>
 Monitor vendor activity, identify process bottlenecks, and suggest improvements.
 </li>
 <li>
 Prepare status reports and onboarding dashboards for management.
 </li>
 <li>
 Act as the primary contact point for vendor inquiries in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in business support, vendor management, or customer operations.
 </li>
 <li>
 Proficiency in business process tools or CRM systems.
 </li>
 <li>
 Excellent interpersonal and coordination skills.
 </li>
 <li>
 Arabic speaker with fluent English (business level).
 </li>
 <li>
 Passionate about digital business ecosystems and vendor enablement.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Enthusiastic and proactive with a problem-solving mindset.
 </li>
 <li>
 Organized and detail-oriented.
 </li>
 <li>
 Familiarity with marketplace or e-commerce platforms is an advantage.
 </li>
 </ul>
 
 
</div>

Business Support Specialist

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