customer operations specialist

Pride Manufacturing Company, LLC

ABOUT THE COMPANY: Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global leader in designing and manufacturing outdoor products and sporting goods. Our core business segments are OUTDOOR (GCI Outdoor, Klymit, Rightline Gear, Cascadia Vehicle Tents &amp; WaterPORT) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards &amp; MacNeill Engineering). Each segment provides industry-leading product development, design, and customer support.At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails &amp; Rugged for a Reason! Come join us...Everyone is welcome at our camp!We are one of the fastest-growing outdoor manufacturers in the U.S. We live by the belief that experiences are always more powerful when spent together outside. Welcome to our camp! We wish you every success in your new role.ABOUT THE POSITION:The Customer Sales Operations Specialist is a vital link between the B2B Sales Department, our warehouse network, and our global customer base. This role is responsible for the end-to-end lifecycle of sales orders, from high-volume manual and EDI entry to ensuring accurate fulfillment and timely delivery. Act as a strategic partner to the sales team, the coordinator manages inventory synchronization across multiple portals (including Amazon, Walmart, and Shopify), troubleshoots logistics bottlenecks, and maintains the integrity of the CRM/ERP systems. This is a high-energy, fast-paced position requiring a professional who can balance independent execution with cross-functional collaboration to exceed customer expectations and drive sales efficiency.ESSENTIAL JOB FUNCTIONS:Order Management &amp; Fulfillment<ul><li>Execute high-volume order entry daily for B2B dealers, distributors, and direct-to-consumer channels via NetSuite, ensuring 100% accuracy in pricing, SKUs, and shipping details.</li><li>Manage EDI platforms (TrueCommerce) and customer portals (Walmart RetailLink, Amazon Seller Central, Home Depot, etc.) to monitor, acknowledge, and process incoming purchase orders.</li><li>Verify and troubleshoot order discrepancies, including pricing errors, address validation (50-character limits), and SKU availability, before transmitting data to the warehouse.</li><li>Oversee EOD (End of Day) tracking, ensuring all ASNs (Advanced Shipping Notices) and invoices are transmitted accurately to prevent chargebacks and maintain vendor compliance.</li><li>Resolve customer queries regarding orders, returns, payments, and technical issues via phone, email, and chat.</li></ul>Sales Support &amp; Customer Experience<ul><li>Serve as the primary point of contact for the Sales Department, providing administrative support, resolving dealer inquiries, and processing sample requests or warranty claims.</li><li>Troubleshoot and resolve fulfillment issues, including order cancellations, shipping delays, and transit errors, to ensure a seamless customer experience.</li><li>Maintain the CRM and customer database, ensuring all dealer profiles, onboarding documentation, and special routing instructions are current and organized.</li><li>Support month-end sales goals by identifying and pushing through shippable orders to maximize revenue recognition.</li><li>Maintain SOPs (Standard Operating Procedures) for customer-specific requirements (e.g., Academy, Tractor Supply, O&rsquo;Reilly) to ensure team-wide consistency.</li><li>Manage internal sales pipelines and lead tracking to provide data-driven support for business growth.</li></ul>Inventory &amp; Warehouse Coordination<ul><li>Synchronize inventory levels across all sales channels and customer portals (Cabelas, Bass Pro, etc.) to reflect real-time stock availability and prevent overselling.</li><li>Coordinate daily with warehouse teams (including Reno and NRI) regarding order prioritization, routing guides, and specialized shipping requirements (DIMs/weights).</li><li>Manage FBA (Fulfillment by Amazon) transfers, creating replenishment shipments in NetSuite and Seller Central, and tracking TOK status through to reception.</li><li>Monitor &quot;Out of Stock&quot; (OOS) trends and communicate inventory needs to the sales and logistics teams to ensure adequate stock for upcoming promotions.</li><li>Oversee Vendor Compliance checklists to mitigate chargebacks and ensure all shipments meet the strict routing and labeling guides of big-box retailers.</li></ul>Note: This list of essential job functions is comprehensive but not exhaustive. Other duties may be assigned based on business needs and the individual's skill set.QUALIFICATIONS/REQUIREMENTS:<ul><li>High School Diploma or equivalent required;</li><li>3+ years of experience in Sales Operations, Call Center, Order Management, or Logistics Coordination, preferably in a B2B or consumer product goods manufacturing, production, or distribution environment.</li><li>Ability to maintain a professional and diplomatic tone across phone, email, and chat, even when resolving complex complaints.</li><li>Demonstrated knowledge of operational and shipping processes and necessary shipping documents (BOL&rsquo;s, CI, SLI, etc.).</li><li>Proficiency in NetSuite ERP, SPS Commerce, TrueCommerce.</li><li>Understanding of routing guides, LTL vs. small parcel shipping, and the specific labeling requirements of big-box retailers to avoid chargebacks.</li><li>Ability to manage complex departmental projects, and attention to detail in order to lead continuous improvement initiatives.</li><li>Deep understanding of Electronic Data Interchange (EDI) systems, including connection setup and maintenance for major retailers like Amazon.</li><li>Proficiency in Amazon Vendor Central and Seller Central (FBA/FBM).</li><li>Comprehensive knowledge of export documentation (CI, SLI, EEI, Packing Lists) and international shipping regulations.</li><li>Familiarity with retail routing guides, vendor compliance standards, and supplier guidelines.</li><li>Experience coordinating with 3PL warehouses and managing inventory levels across multiple fulfillment centers.</li><li>Proficiency in Microsoft Teams, Outlook, and CRM data entry.</li></ul>SKILLS:<ul><li>Ability to work in a fast-paced environment and adapt quickly to change with agility and the desire to grow and develop.</li><li>Ability to reconcile inventory across multiple warehouses and digital sales channels to maintain &quot;Real Time&quot; accuracy.</li><li>Leverages creative thinking, problem solves and generates successful solutions through strategic agility.</li><li>Exceptional verbal and written communication skills for collaborating with warehouse teams, sales reps, and external vendors.</li><li>A &quot;pitch-in&quot; mindset with the ability to pivot between routine order entry and high-level special projects or system optimizations.</li><li>Proven ability to manage long-term business accounts and management with a focus on empathy, active listening, and proactive problem-solving.</li><li>Team player with a growth, development and challenge accepted mindset</li><li>Strong interpersonal skills for multi-channel customer support (phone, email, chat) and internal collaboration with Sales, IT, Product, Marketing and Logistics.</li><li>Ability to resolve complex customer disputes, pricing discrepancies, and operational bottlenecks.</li><li>Capacity to multitask and prioritize in a fast-paced environment while maintaining high attention to detail.</li><li>Excellent customer focus with professional presence.</li><li>Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects.</li></ul>PREFFERED:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Communication or Liberal Arts preferred</li><li>Proficient in using technology, Zendesk</li><li>Proficiency in a second language (e.g., French for Canada shipping/support or Spanish) to assist a broader consumer base.</li></ul>PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Must be able to communicate effectively with team members, candidates and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information.</li><li>The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc. as well as have the ability to remain in a stationary position 50% of the time.</li><li>Works in a typical office environment and at times may travel for business for training, career and interview events.</li><li>Required to lift, retrieve or reposition products weighing up to 50 pounds.</li><li>Must be able to safely navigate the production facility, OSHA compliant. Normally this person is standing or walking around the facility interacting with team members. Appropriate shoes for standing on concrete flooring is recommended.</li></ul>Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.Work Location: Remote

Customer Sales Operations Specialist

All Fleet Inc

<div><h3 class="jobSectionHeader">2nd Shift &ndash; Customer &amp; Service Operations Specialist</h3> 
 Schedule: 2nd Shift (4:00 PM &ndash; 12:30 AM) 
 Compensation: Competitive Pay 
 
<h2 class="jobSectionHeader">About All Fleet Inc.</h2> 
 
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: &ldquo;Yes&rdquo; &ndash; meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don&rsquo;t believe in waiting around&mdash;we take action, keep fleets moving, and get the job done right. 
 
<h2 class="jobSectionHeader">About the Role</h2> 
 
As a 2nd Shift Customer &amp; Service Operations Specialist, you&rsquo;ll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently. 
 
In this role, you will:
Own inbound service requests, ensuring every call is handled efficiently. 
Dispatch &amp; coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction. 
Think ahead, strategizing the best routes and resource allocation to prevent delays. 
Manage high-value accounts, keeping key customers informed and satisfied. 
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed. 
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync. 
Track and optimize performance, maintaining records, logs, and reports. 
 
<h2 class="jobSectionHeader">What Makes You a Fit?</h2> 
 You thrive in high-stakes environments &ndash; handling multiple service requests at once doesn&rsquo;t phase you. 
 Your communication skills are top-notch &ndash; clear, professional, and always focused on solutions. 
 You understand the trucking &amp; repair industry (or you&rsquo;re a fast learner). 
 You&rsquo;re a master problem-solver &ndash; if a challenge arises, you tackle it head-on. 
You know how to prioritize urgency &ndash; every second counts, and you act accordingly. 
 You&rsquo;re tech-savvy &ndash; you can navigate dispatch software, multi-line phones, and digital logs with ease. 
 You&rsquo;re a team player &ndash; working alongside technicians, customers, and vendors with a &ldquo;whatever it takes&rdquo; attitude. 
 
<h2 class="jobSectionHeader">What We Offer</h2> 
 
Competitive Pay &ndash; Your hard work should pay off. 
Career Growth &amp; Advancement &ndash; We promote from within, and there&rsquo;s always room to grow. 
A Fast-Paced, Exciting Work Environment &ndash; No two days are ever the same. 
A Team That Has Your Back &ndash; Work alongside professionals who hustle just as hard as you. 
 Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.</div>

Customer & Service Operations Specialist - 2nd Shift

<div><h3 class="jobSectionHeader">1st Shift &ndash; Customer &amp; Service Operations Specialist</h3> 
 Schedule: 1st Shift (8:00 AM &ndash; 4:30 PM) 
 Compensation: Competitive Pay 
 
<h2 class="jobSectionHeader">About All Fleet Inc.</h2> 
 
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: &ldquo;Yes&rdquo; &ndash; meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. 
 
<h2 class="jobSectionHeader">About the Role</h2> 
 
We are looking for a Customer &amp; Service Operations Specialist who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn&rsquo;t just another dispatch job&mdash;this is a mission-critical role that ensures our customers get back on the road fast. 
 
In this role, you will:
Own inbound service requests, ensuring every call is handled efficiently. 
Dispatch &amp; coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction. 
Think ahead, strategizing the best routes and resource allocation to prevent delays. 
Manage high-value accounts, keeping key customers informed and satisfied. 
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed. 
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync. 
Track and optimize performance, maintaining records, logs, and reports. 
 
<h2 class="jobSectionHeader">What Makes You a Fit?</h2> 
 You thrive in high-stakes environments &ndash; handling multiple service requests at once doesn&rsquo;t phase you. 
 Your communication skills are top-notch &ndash; clear, professional, and always focused on solutions. 
 You understand the trucking &amp; repair industry (or you&rsquo;re a fast learner). 
 You&rsquo;re a master problem-solver &ndash; if a challenge arises, you tackle it head-on. 
You know how to prioritize urgency &ndash; every second counts, and you act accordingly. 
 You&rsquo;re tech-savvy &ndash; you can navigate dispatch software, multi-line phones, and digital logs with ease. 
 You&rsquo;re a team player &ndash; working alongside technicians, customers, and vendors with a &ldquo;whatever it takes&rdquo; attitude. 
 
<h2 class="jobSectionHeader">What We Offer</h2> 
 
Competitive Pay &ndash; Your hard work should pay off. 
Career Growth &amp; Advancement &ndash; We promote from within, and there&rsquo;s always room to grow. 
A Fast-Paced, Exciting Work Environment &ndash; No two days are ever the same. 
A Team That Has Your Back &ndash; Work alongside professionals who hustle just as hard as you. 
 Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.</div>

Customer & Service Operations Specialist - 1st Shift

<div><h3 class="jobSectionHeader">3rd Shift &ndash; Customer &amp; Service Operations Specialist</h3> 
 Schedule: 3rd Shift (12:00 AM &ndash; 8:30 AM) 
 Compensation: Competitive Pay + Night Shift Differential 
 
<h2 class="jobSectionHeader">About All Fleet Inc.</h2> 
 
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: &ldquo;Yes&rdquo; &ndash; meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don&rsquo;t believe in waiting around&mdash;we take action, keep fleets moving, and get the job done right. 
 
<h2 class="jobSectionHeader">About the Role</h2> 
 
As a 3rd Shift Customer &amp; Service Operations Specialist, you&rsquo;ll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you&rsquo;re a night owl who thrives in high-pressure, independent roles, this is the job for you. 
 
In this role, you will:
Own inbound service requests, ensuring every call is handled efficiently. 
Dispatch &amp; coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction. 
Think ahead, strategizing the best routes and resource allocation to prevent delays. 
Manage high-value accounts, keeping key customers informed and satisfied. 
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed. 
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync. 
Track and optimize performance, maintaining records, logs, and reports. 
 
<h2 class="jobSectionHeader">What Makes You a Fit?</h2> 
 You thrive in high-stakes environments &ndash; handling multiple service requests at once doesn&rsquo;t phase you. 
 Your communication skills are top-notch &ndash; clear, professional, and always focused on solutions. 
 You understand the trucking &amp; repair industry (or you&rsquo;re a fast learner). 
 You&rsquo;re a master problem-solver &ndash; if a challenge arises, you tackle it head-on. 
You know how to prioritize urgency &ndash; every second counts, and you act accordingly. 
 You&rsquo;re tech-savvy &ndash; you can navigate dispatch software, multi-line phones, and digital logs with ease. 
 You&rsquo;re a team player &ndash; working alongside technicians, customers, and vendors with a &ldquo;whatever it takes&rdquo; attitude. 
 
<h2 class="jobSectionHeader">What We Offer</h2> 
 
Competitive Pay &ndash; Your hard work should pay off. 
Career Growth &amp; Advancement &ndash; We promote from within, and there&rsquo;s always room to grow. 
A Fast-Paced, Exciting Work Environment &ndash; No two days are ever the same. 
A Team That Has Your Back &ndash; Work alongside professionals who hustle just as hard as you. 
 Ready to own the night? Apply now!Apply now and take your career to the next level.</div>

Customer & Service Operations Specialist - 3rd Shift

Dolphin Advanced Technology Services

Technical Support Specialist &ndash; Customer OperationsWe are seeking a detail-oriented Technical Support Specialist to join our team. This role is essential in maintaining strong customer relationships, supporting internal operational processes, and ensuring smooth service delivery across our platforms.The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional technical support and customer service.Candidates with experience in the payment processing or merchant services industry, particularly with POS systems and credit card terminals such as Clover, Dejavoo, PAX, and Nexgo, will be highly preferred.Key ResponsibilitiesTechnical Support &amp; Customer Service<ul><li>Provide technical support to merchants and agents via email, chat, and phone.</li><li>Troubleshoot and resolve issues related to POS systems, payment terminals, and merchant accounts.</li><li>Support merchants using Clover, Dejavoo, PAX, Nexgo, and other payment processing devices.</li><li>Assist customers with billing inquiries, rate explanations, transaction issues, and terminal configurations.</li><li>Provide comprehensive support for core company products such as DERPS and Dolphin POS.</li><li>Handle maintenance requests and updates for merchant accounts.</li><li>Focus on customer retention by providing timely solutions and maintaining service quality.</li><li>Work proactively to prevent customer churn by addressing concerns quickly and efficiently.</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to incoming emails, support tickets, and system notifications promptly.</li><li>Manage merchant onboarding processes, including application submission and account setup.</li><li>Maintain and organize merchant documentation and system records.</li><li>Support ticket management for agents and internal departments.</li><li>Ensure a smooth onboarding experience for new merchants.</li><li>Assist merchants and internal teams in effectively using the DERPS/CRM system to improve workflow efficiency.</li><li>Contribute to improving internal processes for better customer support and operational efficiency.</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct ticket audits and issue reviews to identify recurring technical or operational problems.</li><li>Identify and resolve billing discrepancies or incorrect charges.</li><li>Support financial processes including billing verification and collections support through the DERPS system.</li><li>Collaborate with internal teams to reduce repeat issues and improve service quality.</li><li>Assist in maintaining accurate financial and operational records.</li></ul>Required Qualifications<ul><li>3+ years of experience in technical support, customer service, or merchant services.</li><li>Experience working with POS systems and credit card terminals such as Clover, Dejavoo, PAX, Nexgo, or similar devices.</li><li>Strong understanding of payment processing and merchant account operations.</li><li>Proficiency with CRM systems, help desk platforms, and ticket management systems.</li><li>Experience handling billing systems and financial support processes.</li><li>Strong written and verbal communication skills.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Technical troubleshooting experience in POS or payment terminal environments.</li><li>Technical Associate&rsquo;s degree preferred.</li></ul>Work EnvironmentThis position requires the ability to manage multiple customer requests simultaneously, including technical troubleshooting, onboarding support, and operational coordination. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and service delivery.Working Hours07:00 PM &ndash; 03:00 AM (Pakistan Standard Time) RemoteWork Location: Remote

Technical Support Specialist – Customer Operations

TAT IT Technolgies

<div>
 
 We have an urgent requirement for Payment Operations Specialist &ndash; TMSX for our client based in Riyadh , Saudi.
 
 
 
 
 Strong experience in Expert Payment &amp; Treasury Operations -
 
 
 Must
 
 
 
 
 Strong experience in payment lifecycles, reconciliations, and regulatory compliance
 
 
 is MUST
 
 
 
 
 Strong experience in TMS/TMSX
 
 
 is MUST
 
 
 
 
 Strong experience in Treasury Management Systems, workflows, and troubleshooting is
 
 
 MUST
 
 
 
 
 Banking Domain -
 
 
 Must
 
 
 
 We are seeking a detail-oriented and proactive Payment Operations Specialist to join our TMSX team. In this role, you will manage and oversee payment processes, ensure timely execution of transactions, and maintain compliance with internal policies and regulatory requirements. You will be a key contributor to ensuring smooth payment operations and supporting strategic initiatives in the transaction management space.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Execute and monitor daily payment operations across multiple platforms and channels, including domestic and cross-border transactions.
 </li>
 <li>
 Manage and reconcile transaction records, ensuring accuracy and completeness in TMSX systems.
 </li>
 <li>
 Investigate and resolve payment discrepancies, exceptions, and failures in a timely manner.
 </li>
 <li>
 Collaborate with internal stakeholders (finance, treasury, and technology teams) to optimize payment workflows and resolve operational issues.
 </li>
 <li>
 Ensure compliance with regulatory requirements, internal controls, and company policies.
 </li>
 <li>
 Prepare reports and maintain documentation related to payment activities for audits and management review.
 </li>
 <li>
 Support process improvement initiatives, automation projects, and adoption of TMSX enhancements.
 </li>
 <li>
 Serve as a subject matter expert for TMSX-related payment operations and system functionalities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in payment operations, treasury operations, or financial services.
 </li>
 <li>
 Strong knowledge of payment processing, reconciliation, and banking operations.
 </li>
 <li>
 Experience with TMS (Treasury Management Systems) or TMSX platforms preferred.
 
 
 </li>
 </ul>
 Skills: payment,operations,tmsx
</div>

Payment Operations Specialist – TMSX

Baylor Scott & White Health

<div><h4 class="jobSectionHeader">About Us</h4>
Here at Baylor Scott &amp; White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:<ul><li>
We serve faithfully by doing what's right with a joyful heart.</li><li>
We never settle by constantly striving for better.</li><li>
We are in it together by supporting one another and those we serve.</li><li>
We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4 class="jobSectionHeader">
Benefits</h4>
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott &amp; White Benefits Hub to explore our offerings, which may include:<ul><li>
Immediate eligibility for health and welfare benefits</li><li>
401(k) savings plan with dollar-for-dollar match up to 5%</li><li>
Tuition Reimbursement</li><li>
PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level.<h4 class="jobSectionHeader">
Job Summary</h4>
The Customer Service Specialist CBS 2 acts as a business analyst, examining and resolving customer billing issues. This position requires building confidence and care by demonstrating excellence in communication with patients or guarantors. The Customer Service Specialist CBS 2 is a subject matter expert and may interface with insurance companies, facility personnel, and patients to resolve complex inquiries across different service areas.<h4 class="jobSectionHeader">
Essential Functions of the Role</h4><ul><li>
Manages large and complex inquiries. This may require liaising between patients, physician offices, clinics, hospitals, and insurance companies to resolve accounts.</li><li>
Builds sustainable relationships and care with patients through open and interactive communication.</li><li>
Provide accurate, valid, and complete information by examining all available data in multiple patient accounting systems. Ensure all communications are covered, explained, and documented.</li><li>
Meets customer service team call handling goals and productivity standards.</li><li>
De-escalates situations involving dissatisfied patients, offering patient assistance and help.</li><li>
Guides callers through troubleshooting, navigating the company site, or using the products/services.</li><li>
Keeps records of patient interactions, processes patient accounts, and files documents. Has confidential conversations to discuss delicate information like PHI and payment details.</li><li>
Follows communication procedures, guidelines, and policies.</li><li>
Partners with peers to improve customer service.</li></ul><h4 class="jobSectionHeader">
Key Success Factors</h4><ul><li>
Master skills for Customer Service Specialist CBS 1; performs as a subject matter expert.</li><li>
Knowledge of specialty billing; provider-based billing, hybrid billing.</li><li>
Working knowledge of SBO environment and non-SBO environment in Epic.</li></ul><h4 class="jobSectionHeader">
Belonging Statement</h4>
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS<ul><li>
EDUCATION - H.S. Diploma/GED Equivalent</li><li>
EXPERIENCE - 3 Years of Experience</li></ul></div>

Customer Service Specialist - Remote

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