customer professional

CMA CGM

<div>
 
 CMA CGM Group, founded by Jacques R. Saad&eacute;, is a leading worldwide shipping &amp; logistics group.
 
 
 Now headed by Rodolphe Saad&eacute;, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
 
 
 
 
 Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 <ul>
 <li>
 Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 </li>
 <li>
 Coordinate internally and/or respond to customer queries related to shipment
 </li>
 <li>
 Monitor shipment according to customer status and track &amp; trace upon delivery
 </li>
 <li>
 Record and update information on customer profiles
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 </li>
 <li>
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 </li>
 <li>
 Strong ability to manage multiple tasks and priorities effectively,
 </li>
 <li>
 Proactive approach with strong problem-solving and communication skills,
 </li>
 <li>
 Fluency in written &amp; verbal English is a must
 
 (part of the interview will take place in English),
 
 </li>
 <li>
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Working in an agile, flexible, digital, and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Fruit Day: every Wednesday
 </li>
 <li>
 Happy hours
 </li>
 <li>
 Yearly bonus
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Meal Allowance (Cash/monthly)
 </li>
 <li>
 Employee Assistance Program
 </li>
 </ul>
 
 
 
 
 During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our
 
 Employee Candidate Privacy Notice.
 
 
 
 
 
 
 
 We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&amp;I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
 
 
 
 
 
 Come along on CMA CGM's adventure!
 
</div>

Customer Service Professional

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
<ul><li>Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
</li><li>We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile &amp; Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
</li><li>Resolve all Customer Queries and Follow Established Procedures as Appropriate
</li><li>Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
</li><li>Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
</li><li>Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
</li><li>24/7 &amp; Rotational shifts including night shifts
</li><li>Hybrid environment
</li></ul>Minimum Qualifications
<ul><li>Minimum 1 year of meaningful experience in customer service
</li><li>Excellent Verbal Communication
</li><li>Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
</li><li>Strong interpersonal, communication and listening skills
</li><li>Demonstrated Dependability/Self Motivating Skills. Change Management Ability
</li><li>Demonstrated Ability to Work effectively within a Team Environment as well as independently
</li><li>Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
</li><li>Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) 
</li></ul>Preferred Qualifications
<ul><li>Minimum 1 year of meaningful experience in customer service
</li><li>Excellent Verbal Communication
</li><li>Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
</li><li>Strong interpersonal, communication and listening skills
</li><li>Demonstrated Dependability/Self Motivating Skills. Change Management Ability
</li><li>Demonstrated Ability to Work effectively within a Team Environment as well as independently
</li><li>Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
</li><li>Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Care Professional

Brand chapter Digi point private limited

Position OverviewThe Customer Coordinator serves as the primary point of contact between the company and its customers. This role ensures smooth communication, timely service delivery, accurate order or request handling, and high customer satisfaction. The Customer Coordinator supports sales, service, and operations teams by managing customer inquiries, updates, and documentation.Key Responsibilities1. Customer Communication &amp; Support<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide accurate information about products, services, orders, or service requests.</li><li>Handle customer complaints, escalate issues when necessary, and ensure resolution.</li></ul>2. Order / Service Coordination<ul><li>Process new orders, service requests, or bookings in the internal system.</li><li>Coordinate with internal teams (sales, operations, logistics, technical support) to ensure timely delivery or service completion.</li><li>Follow up on order status, delays, or changes and inform customers proactively.</li></ul>3. Administrative &amp; Data Management<ul><li>Maintain accurate customer records, documentation, and logs.</li><li>Update CRM or internal systems with notes, order details, and communication history.</li><li>Prepare customer reports or status updates as needed.</li></ul>4. Scheduling &amp; Follow-Up<ul><li>Coordinate appointments, service schedules, or deliveries.</li><li>Send reminders, confirmations, and follow-ups to both customers and internal teams.</li><li>Track pending tasks and ensure all customer commitments are met.</li></ul>5. Customer Experience Improvement<ul><li>Identify recurring issues and suggest process improvements.</li><li>Support customer retention efforts by ensuring positive interactions and consistent service.</li><li>Assist in customer satisfaction surveys or feedback initiatives.</li></ul>QualificationsRequired<ul><li>High school diploma or associate degree; bachelor&rsquo;s degree preferred.</li><li>Strong communication and interpersonal skills.</li><li>Experience in customer service, coordination, or administrative roles.</li><li>Proficiency with office software (Excel/Sheets, email, CRM tools).</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Preferred<ul><li>Experience in the specific industry (logistics, call center, healthcare, etc.).</li><li>Familiarity with CRM or ERP systems.</li><li>Strong organizational and problem-solving skills.</li></ul>Soft Skills<ul><li>Customer-focused mindset</li><li>Attention to detail</li><li>Ability to remain calm and professional under pressure</li><li>Team player with a proactive attitude</li><li>Strong time-management skills</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;17,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li></ul>Work Location: In person

Customer Coordinate

DR A MEDICAL CENTER(S.P.S - L.L.C)

� إعلان توظيف | Job Vacancy مركز دكتور أي الطبي – عجمان Dr. A Medical Center – Ajmanيعلن مركز دكتور أي الطبي عن حاجته إلى: - موظفات استقبال (Receptionist) - موظفات كول سنتر (Call Center Agent)الشروط:<ul><li>خبرة سابقة في مراكز أو عيادات طبية إلزامية.</li><li>إجادة اللغة الإنجليزية تحدثاً وكتابة (العربية ميزة إضافية).</li><li>مهارات قوية في التواصل وخدمة العملاء.</li><li>القدرة على استخدام أنظمة الحجز وإدارة المواعيد.</li><li>الالتزام بالمظهر الاحترافي والجدية في العمل.</li><li>يفضل من لديها إقامة سارية في دولة الإمارات.</li></ul>نقدم:<ul><li>بيئة عمل احترافية ومحفزة.</li><li>راتب مجزي + عمولات.</li><li>فرص تطوير وتدريب مستمر.</li></ul>� للتقديم يرجى إرسال السيرة الذاتية عبر واتساب فقط: 056 694 5669We are hiring! Positions: Receptionist & Call Center Agent Location: Ajman – Dr. A Medical CenterRequirements:<ul><li>Previous experience in a medical clinic or healthcare center is mandatory.</li><li>Excellent English communication skills (Arabic is an advantage).</li><li>Strong customer service and interpersonal skills.</li><li>Ability to manage booking systems and client schedules.</li><li>Professional appearance and positive attitude.</li><li>Must be currently residing in the UAE with valid visa.</li></ul>We offer:<ul><li>Professional and friendly work environment.</li><li>Competitive salary with commissions.</li><li>Continuous training and career growth opportunities.</li></ul>� To apply, please send your CV via WhatsApp only: 056 694 5669

خدمة عملاء

CEVA Logistics

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 
The primary purpose of the Customer Business Solutions is to drive the development and implementation of Business Solutions (web platform, EDI, reports and dashboards) for our customers. The position is responsible for acting as a strategic partner to clients, understanding their unique business needs, and delivering standard solutions or tailored freight forwarding solutions that optimize supply chain performance.
 
Pre-Sales
 
<ul>
<li>Design and Present Business Solutions to customers</li>
<li>Promote standard solutions, our EDI/API interfacing capabilities, and e-booking benefits</li>
<li>Capture customer needs and identify related requirements (reports, EDI…) as well as specifics</li>
<li>Present and promote existing business solutions to Sales/ BD teams, ensuring they are aware of the overall IT solutions.</li>
</ul>
Solution Implementation: 
<ul>
<li>Validate Solution Design with all CBS and Customer Service involved in the traffic. Manage the project activities related to the Business Solutions.</li>
<li>Identify non-standard requests and build alternative solutions.</li>
<li>Configure all necessary Business Tools (or ensure they are properly setup) – such as web access for customers, application specific setup etc.</li>
<li>Coordinate and be part of the EDI/API project with customer and CEVA Business Analysts.</li>
<li>Configure Standard Report or create custom reports when required such as Tracker for EDI flow monitoring, KPI etc.</li>
<li>Provide tools (Missing report/dashboards) to the teams in charge of Data Quality for Internal control (Missing Report)</li>
<li>Complete the relevant documentation related to Business Solutions and handover to Operations (BPS, Customer service) when the customer specific impacts the work instructions.</li>
</ul>
Roll-Out: 
<ul>
<li>EDI / Reports: Detect potential issues and either resolve them or co-ordinate corrective actions</li>
<li>Fine-tune Customer reports and KPIs</li>
</ul>
Run: 
<ul>
<li>Pro-actively promote our Business Solutions, especially during Client QBRs</li>
<li>Train our customers in Business Solutions</li>
</ul>
Continuous Improvement: 
<ul>
<li>Take part in Continuous Improvement initiatives when Business Solutions can improve our productivity (EDI, Automatic Report, Streamline Process)</li>
<li>Return on experience (RETEX) management</li>
<li>Contribute to solution enhancements by submitting 'request for evolution' tickets and drafting user stories, in coordination with Regional and Global CBS teams</li>
<li>Participate and actively contribute to innovation and transformation projects that involve the Web Platform, Customer Reporting, or Customer EDI, ensuring alignment with solution requirements</li>
</ul>
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Customer Business Solutions Professional - Middle East

BlackStone eIT

BlackStone eIT is excited to announce an opening for a creative and enthusiastic Customer Happiness Specialist. In this role, you will be the voice of the customer, ensuring that their experience with our products and services exceeds expectations. Your main goal will be to foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction. Key Responsibilities <ul> <li>Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.</li> <li>Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.</li> <li>Develop and implement strategies to improve overall customer satisfaction and loyalty.</li> <li>Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.</li> <li>Monitor customer satisfaction metrics and trends to identify areas for improvement.</li> <li>Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.</li> <li>Create and maintain a knowledge base of customer interactions to help improve team responses and training.</li> <ul> <li>Strong communication and interpersonal skills</li> <li>Proven experience in customer service or public-facing roles</li> <li>Familiarity with government service standards and customer happiness initiatives</li> <li>Ability to work effectively in a high-volume, fast-paced environment</li> <li>Proficiency in both Arabic and English</li> <li>Preferably male, based on current staffing balance and operational considerations</li> <li>The candidate must be a UAE National, in line with our Emiratization objectives</li> </ul> <li> </li> </ul>

Customer Happines

Nexus95

Location: Rawalpindi (On-site) Shift: Evening Shift (5:00 PM &ndash; 1:00 AM) Type: Full-timeKey Responsibilities:<ul><li>Manage and optimize CRM platforms including HubSpot, Zoho, and GoHighLevel.</li><li>Set up automation workflows, email campaigns, and lead pipelines.</li><li>Analyze CRM data to improve customer engagement and conversion rates.</li><li>Collaborate with sales and marketing teams to ensure seamless client management.</li><li>Troubleshoot and maintain CRM integrations with other tools and platforms.</li></ul>Requirements:<ul><li>Proven experience with HubSpot, Zoho, and/or GoHighLevel.</li><li>Strong understanding of CRM automation, reporting, and customer journey mapping.</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and meet deadlines.</li></ul>To Apply: Send your resume to hr@nexus95.com with the subject line &ldquo;CRM Expert &ndash; Evening Shift&rdquo;.Job Type: Full-timeWork Location: In person

CRM EXPERT

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