customer professional

CMA CGM

ID: 570831
<br><br>
<b>Location:</b><br>
Istanbul, TR
<br><br>
Customer Service Professional
<br><br>
CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
<br><br>
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
<br><br>
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
<br><br>
<b>Role & Responsibilities:</b><br>
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
<br>Coordinate internally and/or respond to customer queries related to shipment
<br>Monitor shipment according to customer status and track & trace upon delivery
<br>Record and update information on customer profiles
<br><br>
<b>Qualifications:</b><br>
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
<br>Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
<br>Strong ability to manage multiple tasks and priorities effectively,
<br>Proactive approach with strong problem-solving and communication skills,
<br>Fluency in written & verbal English is a must (part of the interview will take place in English),
<br>Able to work in the office 4 days per week (hybrid) in Istanbul.
<br><br>
<b>What we offer:</b><br>
Working in an agile, flexible, digital, and social culture
<br>Flexible working hours
<br>Working 40 hours a week
<br>Hybrid working
<br>Birthday day off
<br><b>Fruit Day:</b> every Wednesday
<br>Happy hours
<br>Yearly bonus
<br>Transportation
<br>Life insurance
<br>Meal Allowance (Cash/monthly)
<br>Employee Assistance Program
<br><br>
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
<br><br>
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
<br><br>
Come along on CMA CGM's adventure!

Customer Service Professional

American Express

<div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
</p><p>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
</p><p><b>How will you make an impact in this role?
</b></p><p>Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
</p><ul><li>Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
</li><li>We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile &amp; Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
</li><li>Resolve all Customer Queries and Follow Established Procedures as Appropriate
</li><li>Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
</li><li>Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
</li><li>Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
</li><li>24/7 &amp; Rotational shifts including night shifts
</li><li>Hybrid environment
</li></ul><p><b>Minimum Qualifications
</b></p><ul><li>Minimum 1 year of meaningful experience in customer service
</li><li>Excellent Verbal Communication
</li><li>Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
</li><li>Strong interpersonal, communication and listening skills
</li><li>Demonstrated Dependability/Self Motivating Skills. Change Management Ability
</li><li>Demonstrated Ability to Work effectively within a Team Environment as well as independently
</li><li>Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
</li><li><p>Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)<br>
</p></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>Minimum 1 year of meaningful experience in customer service
</li><li>Excellent Verbal Communication
</li><li>Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
</li><li>Strong interpersonal, communication and listening skills
</li><li>Demonstrated Dependability/Self Motivating Skills. Change Management Ability
</li><li>Demonstrated Ability to Work effectively within a Team Environment as well as independently
</li><li>Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
</li><li>Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
</li></ul><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
</p><p>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</p></div>

Customer Care Professional

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
We have an immediate opportunity for <b>LEAN Business Partner </b>in <b>San Diego, CA or Southern California</b>.</p><p></p><p><br>
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.</p><p></p><p><br>
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects.</p><p><b><br>
Responsibilities</b></p><ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)</li><li>
Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul><p><b><br>
Qualifications</b></p><ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)</li><li>
Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul><div><b>
The experience you need to excel in the role:</b></div><ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly<b> focused on product management and learning development initiatives.</b></li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><p></p><p><br>
Bay Area California $ 192,500.00 - 260,000.00<br>
Southern California $ 185,000.00 - 250,000.00</p></div><p></p>

Principal Customer Experience Professional

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers.<br>
<br>
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role.<br>
<br>
<b>Description</b><br>
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.<br>
<br>
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.<br>
<br>
Serve as the go-to expert and store team mentor on business customer needs and solutions.<br>
<br>
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs.<br>
<br>
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.<br>
<br>
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Show a track record of strong performance and results.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.<br>
Build rapport and work effectively with both internal and external customers, including business owners and executives.<br>
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
<br>
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.<br>
Learn, navigate, and use new tools and systems.<br>
<br>
<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have experience with Apple products, services, and solutions.<br>
Be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

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