customer professional

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express is on a journey to provide the world&rsquo;s best customer experience every day. The Dispute Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required. 
<ul><li>
Accountable for both customers &ndash; card members and merchants</li><li>
Require mastering the process of handling card member disputes of various types while being aware of what&rsquo;s required to support the merchant needs</li><li>
Expectation to know E2E disputes journey and handle E2E of disputes conversation with customers</li><li>
Higher handling time is required as we need to communicate thoroughly and effectively with card members to gather information and documentation for dispute resolution</li><li>
Additional metrics accountability i.e. disputes metrics in addition to call center metrics</li><li>
Display exceptional attention to detail by thoroughly reviewing card member/merchant related documents or proofs and case notes</li><li>
Ability to thoroughly review information/documents using multiple tools and ensure appropriate course of action is pursued</li><li>
Ability to maintain professionalism and empathy during challenging customer interactions on financial transactions</li><li>
Identify trends and patterns, if any, and highlight with the relevant teams</li><li>
Ability to make sound decisions based on available evidence</li><li>
Knowledge of US Federal Regulations Z and understanding of the industry disputes trends</li><li>
Ability to make reasonable judgement when dealing with sensitive situations like CCR events, Merchant Bankruptcy, etc.</li><li>
While disputes are the primary focus and majority of the calls handled by the team, they also handle general servicing queries, requiring knowledge of all servicing needs in addition to specialization in disputes</li><li>
Stay upbeat with changing merchant policies like return/refund/cancel policies etc. for Top of Chain merchants</li><li>
Use of additional tools like GDM, Griffin, FCIA, Digipedia etc</li></ul>
 Key Attributes:<ul><li>
 Logical Reasoning &amp; Critical thinking</li><li>
 Handling difficult conversations</li><li>
 Effective and Prompt Decision Making</li><li>
 Administering Service-No scenarios</li><li>
 Clear communication and active listening</li></ul>
Minimum Qualifications<ul><li>
Minimum 10+2 in any workstream</li><li>
Minimum 1 Year experience in International Voice Process</li></ul>
Preferred Qualifications<ul><li>
Excellent communication skills</li><li>
Preferably Graduate in any stream</li></ul>

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
Support for financial-well-being and retirement</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
Generous paid parental leave policies (depending on your location)</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Customer Care Professional

CMA CGM

ID: 572400
 
Location: 
Istanbul, TR
 
Customer Service Professional Turkey
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 Fluency in written & verbal English is a must (part of the interview will take place in English),
 Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all
 
Come along on CMA CGM’s adventure !

Customer Service Professional Turkey

Naqi For Trading

Key Responsibilities:<ul><li>Answer incoming customer calls or make outbound calls.</li><li>Provide accurate information about the company&rsquo;s products or services.</li><li>Handle customer complaints and work efficiently to resolve them.</li><li>Record call details and notes accurately in the company systems.</li><li>Transfer calls to the appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and quality standards.</li><li>Meet required performance indicators (such as call time and customer satisfaction).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you saudi?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

خدمة عملاء

Koton

<div>
 
 We started our journey in 1988 with a small store in Kuzguncuk, Istanbul, and today we continue as a global fashion brand with over 7,900 employees, more than 450 stores in 72 countries, and online sales channels. We work with the vision of "Reaching 1 billion customers worldwide with our products by 2030, supported by our strong brand fueled by our fast and agile business model," and we act with the mission of "Making trend accessible for the world," aiming to deliver trends to our customers just in time with our motto
 
 "Trend in Time."
 
 
 
 
 
 
 ✨
 
 Our Core Values
 
 
 
 At KOTON, we build success with our values, because we say, "Achieving with Our Values is in Our Fabric!"
 
 
 
 
 
 ✔ We are Fast and Efficient
 
 
 ✔ We are Customer-Focused
 
 
 ✔ We are Passionate
 
 
 ✔ We are Quality-Oriented
 
 
 ✔ We are One Team
 
 
 ✔ We are Respectful
 
 
 
 
 
 
 
 
 At Koton, we don't just design clothes; we're rewriting the rules of the fashion world!
 
 
 Join us on our digital fashion and innovation journey, where you'll push boundaries as a Buyer with a passionate command of Artificial Intelligence processes.
 
 
 
 
 
 If you have a sparkling vision at the intersection of fashion and technology, come, let's design the garments of the future together!
 
 
 
 
 
 
 Who You Are
 
 
 
 &bull; You've got a Textile Engineering degree, but your heart is in the future (and you're already following the AI buzz in fashion!).
 
 
 &bull; Buyer Pro: Minimum 5 years of experience.
 
 
 &bull; Agile &amp; Fast: You thrive on change, make quick calls, and zoom past the competition in a dynamic environment.
 
 
 &bull; Data Whisperer: Youdon'tjustlook at numbers; you turn data into next season's best sellers. Range planning and budget management? You nail it with a quality-first focus.
 
 
 &bull; Trend Translator: You spot a trend on TikTok and immediately know how to turn it into a Koton must-have that our customers will obsess over.
 
 
 &bull; Team Player: Great communication, collaborative spirit, and always there to back up your team.
 
 
 &bull; Global Speaker: Your English is advanced, both written and spoken.
 
 
 
 
 
 
 WhatYou&rsquo;ll Do
 
 
 
 &bull; Know Our Vibe: Deep-dive into what our customers actually want. You&rsquo;ll be the voice of the customer, ensuring our collections are spot-on, trend-right, and authentic.
 
 
 &bull; Smart Collections: You'll analyze profit, price sensitivity, and competition to ensure our clothes are top quality and competitively priced.
 
 
 &bull; Plan the Hype: Own the Range Plan foryourcategory. Make sure everything hits the stores or the website on time, every time, and at the perfect quality/price point.
 
 
 &bull; Guide the Creatives: Useyour market data andcustomer insights to give the Design team the ultimate roadmap.
 
 
 &bull; Full Cycle Control: From a tinysketch to the final product on the rack&mdash;you&rsquo;re active in every step, blending your trend knowledge with sharp commercial acumen.
 
 
 
</div>

Buying Professional

Limton Group of Companies

Limton Group of companies is currently hiring for CRM Coordinator, responsible for all the tasks related to complaint management, repair and inhouse companion products sales in CSD. Required to coordinate with the customers, note their issues and coordinate with field engineers or inhouse engineers for resolution of complaint or repair as case maybe. Also required to deal with walk-in clients who come to purchase or collect companion products and/or repaired machines. Ensuring quality checks and timelines check on engineers is important.Qualification RequirementsBE (Electronics) / MSc (Applied Physics)DAE (Electronics) with some business backgroundExperience RequirementsAt least one year working experience in similar capacity or in technical coordinationSkills RequirementExcellent verbal and written communication skills (in English); able to coordinate with variety of internal &amp; external customers; organizational and planning skills, handle multiple tasks simultaneously, set goals and meet deadlines, ability to take initiative; analytical, reasoning and problem solving skills; ability to maintain accurate and detailed records; computer literacy.Job Responsibilities:Receive and log client complaints, assign to engineers for timely resolution.Follow up on visits, collect client feedback on engineer performance.Achieve sales targets for Companion Products.Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.Efficiently handle credit sales and follow up on payment.Meet monetary targets for Repairs.Receive and log repair requests, coordinate estimates, and ensure timely completion.Generate IRFs, coordinate invoicing, and collect payments promptly.Monitor repaired machines, inform clients, and manage outstanding payments.Verify daily reports of engineers and technicians.Submit daily activity reports to ACSM.Maintain reports for all operations and conduct customer satisfaction surveys.Forward cases to Marketing Department.Check and counter-sign contract and warranty cards.Kindly apply those candidate who have technical background.Position is open for both male and female applicants.0349-3531183Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers. 
 
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role. 
 
Description 
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. 
 
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. 
 
Serve as the go-to expert and store team mentor on business customer needs and solutions. 
 
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs. 
 
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. 
 
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Show a track record of strong performance and results. 
Communicate effectively and tailor your communication style to different audiences. 
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. 
Build rapport and work effectively with both internal and external customers, including business owners and executives. 
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
 
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. 
Learn, navigate, and use new tools and systems. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have experience with Apple products, services, and solutions. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Kurumsal Müşteriler Eksperi

Search 10000+ Customer professional jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 customer professional jobs NEAR_ME

Customer Care Professional

Customer Service Professional Turkey

خدمة عملاء

Buying Professional

CRM

Kurumsal Müşteriler Eksperi

Kurumsal Müşteriler Eksperi