customer professional

Ameriprise Financial

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
In this role, you get to put people first and be in direct communication with clients and advisors on an in-bound phone queue regarding education about our policies and procedures, as well as providing account information, transactions, and coaching for self-service.<br>
<br>
To prepare you for success, we&rsquo;ll provide paid training to obtain your SIE, Series 7 and Series 63 licensures along with continued coaching, so you&rsquo;ll feel confident serving our customers in this dynamic environment.<p></p><p>
Behaviors of a successful Customer Service Professional:</p><p></p><ul><li>Ability to bring energy and enthusiasm blended with a natural passion for helping people.</li><li>Adaptable and always finding ways to uphold customer-care standards by focusing on call quality, first-call resolution, and accuracy.</li><li>Display strong communication skills built from a foundation of empathic, attentive listening and a genuine understanding of your caller's needs.</li><li>Engage with our culture of continuous growth and development at the individual and organizational level.</li></ul><p></p><p>
We are thrilled to share details around our successes, history, and more. We&rsquo;re proud of our culture and will happily share why &ndash; let&rsquo;s connect!</p><p></p><p>
Key Responsibilities</p><p></p><p>
Serve as a first customer point of contact regarding service issues, assist in troubleshooting for issues, and enter sophisticated service requests into appropriate systems for resolution by appropriate service partners, ensuring that all pertinent information has been gathered and accurately entered to ensure prompt resolution.</p><p></p><p>
Receive guidance from coaches on a frequent basis.</p><p></p><p>
Educate clients and advisors directly on newly-enacted services, systems, or procedures as they arise to facilitate efficient self-service, as well as serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.</p><p></p><p>
Respond directly to account information or other requests initiated by customers utilizing a variety of systems to provide information for clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding questions.</p><p></p><p>
Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals.</p><p></p><p>
Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and immediate solutions to transaction and service requests utilizing appropriate internal computer applications and enters all contact in the appropriate system for tracking and archival purposes.</p><p></p><p>
Required Qualifications</p><p></p><p>
Education: High school or GED.</p><p>
0 to 1 years relevant experience required.</p><p>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.</p><p>
Excellent customer service skills.</p><p>
Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.</p><p>
Strong written and spoken communication skills.</p><p>
Demonstrated skill troubleshooting and identifying root causes and resolving issues.</p><p>
Demonstrated ability managing multiple priorities in a fast-paced environment.</p><p>
Willingness to obtain SIE, FINRA Series 7 and Series 63 registrations through our company-paid training.</p><p>
Commitment to focus on the licensing study expectations.</p><p></p><p>
Preferred Qualifications</p><p></p><p>
Previous customer service experience.</p><p>
Product-specific or financial services industry experience.</p><p></p><p>
About Our Company</p><p></p><p>
We&rsquo;re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any othe</p><p></p><p><b>
Base Pay Salary</b></p><p></p>
The estimated base salary for this role is $20-22/HR. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.<p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b><b>
</b></p></div></div></div></div></div></div></div>SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

Customer Professional II

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.<p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li><p>
Responsible for professionally handling incoming customer calls and chats, actively listening to understand needs, and providing accurate information about products, services, policies, and procedures.</p></li><li><p>
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s).</p></li><li><p>
Process routine service request or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.</p></li><li><p><br>
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners. Ensure information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches, on a regular basis, to process requests.</p></li></ul><p></p><ul><li><p>
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.</p></li></ul><p><b><br>
Required Qualifications</b></p><ul><li><p><br>
Education: High school or GED</p></li><li><p>
0-to-1-year relevant experience required</p></li><li><p>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for</p></li><li><p>
education and experience.</p></li><li><p>
Excellent customer service skills.</p></li><li><p>
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.</p></li><li><p>
Strong written and verbal communication skills.</p></li><li><p>
Demonstrated ability managing multiple priorities in a fast-paced environment.</p></li><li><p>
Demonstrated skill troubleshooting and identifying and resolving root cause issues.</p></li><li><p>
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role</p></li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li><p><br>
Previous customer service experience.</p></li><li><p>
Product-specific or financial services industry experience.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b></p></div></div></div></div></div></div></div>
SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

<div><p><b>About Our Company</b></p><p><br>
We&rsquo;re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses &ndash; Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.</p><p></p><p><b>
Job Description</b></p><p></p>
Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment.<p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li>
Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners.</li><li>
Ensure all information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches on a regular basis, to process requests.</li><li>
Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service.</li><li>
Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners.</li><li>
Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s).</li><li>
Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals.</li><li>
Directly contact customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests.</li><li>
Use appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><p></p><ul><li>
Education: High school or GED.</li><li>
0 to 1 year relevant experience required.</li><li>
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.</li><li>
Excellent customer service skills.</li><li>
Ability to explain policies or concepts in a straightforward, easy-to-understand manner.</li><li>
Strong written and verbal communication skills.</li><li>
Demonstrated ability managing multiple priorities in a fast-paced environment.</li><li>
Demonstrated skill troubleshooting and identifying and resolving root cause issues.</li><li>
For remote agents, access to high-speed internet with speeds sufficient to support the responsibilities of the role.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><p></p><ul><li>
Previous customer service experience.</li><li>
Product-specific or financial services industry experience.</li></ul><p></p><p><b>
Visa Sponsorship</b></p><p><br>
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).</p><p></p><p><b>
Base Pay Salary</b></p><p></p>
The estimated hourly rate for this role is $19.95 - $27.45 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.<p></p><div><div><div><div><div><div><div><p><b>
Full-Time/Part-Time</b></p></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><p><b>
Exempt/Non-Exempt</b></p></div></div></div></div></div></div></div>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Family Group</b></p></div></div></div></div></div></div></div>
Client Service<p></p><div><div><div><div><div><div><div><p><b>
Line of Business</b><b>
</b></p></div></div></div></div></div></div></div>SERVD Service Delivery<p></p><p><i>
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.</i></p><p></p><p><i>
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.</i></p></div>

Customer Professional II-U

Boca Bearing Company

<p><b>Pay:</b> $50,000.00 - $55,000.00 per year</p><p><b>Job description:</b></p><p>full experience, not just the core products, and delivers experiences that make them feel seen, heard, and valued at every <b>Job Description &ndash; Boca Bearings Company</b></p><p><b>Title</b>: Customer Service Representative (CSR)</p><p><b>Reports to:</b> Head of Sales</p><p><b>Location:</b> Boca Bearings Office, Boynton Beach, FL (remote will not be considered)</p><p><b>Location:</b> Boca Bearings Office, Boynton Beach, FL (remote work will not be considered)</p><p><b>About Boca Bearings:</b></p><p>Boca Bearings has been an industry leader in bearing replacement for nearly 40 years. We are well-known in retail markets for fishing, motorcycles, bicycles, and remote-controlled vehicles. A personal interest in outdoor recreation, mechanics, or hands-on hobbies is a strong plus and helps our team better connect with our customers.</p><p><b>The Role:</b></p><p>As a Customer Service Representative (CSR), you will handle daily sales and support inquiries through phone, chat, email, and our in-office customer desk. These retail customers are critical to our business, as many relationships grow into larger, long-term accounts. A strong commitment to customer satisfaction is essential for success in this role.</p><p><b>What Success Looks Like:</b></p><p>Every customer interaction matters. CSRs are expected to maintain a high level of professionalism and service at all times, as each interaction directly impacts the customer experience and the company&rsquo;s success. An excellent CSR plays a meaningful role in building trust, loyalty, and long-term value for Boca Bearings.</p><p><b>Job Purpose:</b></p><p>The purpose of the CSR role is to resolve product and service inquiries in person, by phone, and via email by clearly understanding the customer&rsquo;s needs, identifying the root cause, and explaining the best solution. This role requires coordinating timely corrections or adjustments when necessary and following up to ensure complete resolution. CSR also supports customer retention by answering product and service questions, recommending additional products when appropriate, and accurately recording and updating customer account information in the company&rsquo;s systems.</p><p><b>Job Detail:</b></p><p><i><b>MANAGE INCOMING REQUESTS:</b></i> The CSR&rsquo;s main priority is efficiently dealing with a high volume of incoming calls, emails, and chat support requests. They are responsible for quickly assessing each customer&rsquo;s needs and properly prioritizing the request. The CSR follows communication procedures promptly &amp; professionally to ensure customer satisfaction.</p><p><i><b>MAINTAIN CUSTOMER DATA</b></i>: The job of a CSR also involves administrative responsibilities such as processing new client accounts, accurately maintaining existing customer account cards, and other paperwork in our company's ERP system, Business Central.</p><p><i><b>PROVIDE ACCURATE INFO:</b></i> A CSR evaluates the customer's requirements to identify the correct bearing product. Provides customers with information about orders and the company&rsquo;s products and services. They convey confidence to customers by answering questions quickly and addressing concerns. CSR must constantly stay ahead of changing policies and procedures.</p><p><i><b>BUILD RELATIONSHIPS:</b></i> CSRs differentiate themselves by the customer experience that they deliver, not the products they sell. They understand that continuous learning about their customers will deepen relationships and significantly improve customer service. CSR is the first point of contact and will dramatically affect a customer's lifetime value. It is key that the CSR understands the full experience, not just the core products, and delivers experiences that make them feel seen, heard, and valued at every touchpoint.</p><p><i><b>MANAGE CUSTOMER SUPPORT DESK: </b></i>The CSR is the first point of contact for customers who come to our office to address a bearing problem or purchase new bearings. The POC's responsibilities include working with the customer, managing the sales process, processing the order in our ordering system, picking parts from our warehouse, and managing the payment system.</p><p>Job Type: Full-time</p><p><b>Benefits:</b></p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p><b>Application Question(s):</b></p><ul><li>Pass Background Check</li></ul><p><b>Experience:</b></p><ul><li>Professional Office Customer Service: 5 years (Required)</li></ul><p><b>Work Location: In person</b></p><p>Pay: $50,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Associate (Required)</li></ul><p>Experience:</p><ul><li>Professional Office: 5 years (Required)</li></ul><p>Work Location: In person</p>

Customer Service Professional

The Home Depot

<div><b>Job Description</b><p></p><p>
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.</p></div><p></p>

Pro Customer Service/Sales

<div><b>Job Description</b><p></p>
Contractors&rsquo; Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer&rsquo;s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot&rsquo;s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.</div><p></p>

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