customer professional

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Intuit's Customer Success team, within the Consumer Platform Team, is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help deliver against our vision and strategy. Customer success is no longer downstream care operations but is a critical component of Intuit&rsquo;s growth through the delivery of services.
This role is focused on Business Tax services as a product, connecting our customers with professionals in our mission of &ldquo;Powering Prosperity Around the World&rdquo;. You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our Business Tax TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. 
Responsibilities<ul><li>
Leads customer and employee research to identify customer pain points and drives experiments to develop hypotheses and propose successful solutions</li><li>
Uses a cross-functional approach to drive experiments for Customer Success that will test customer behavior and solve hypotheses.</li><li>
Presents analyzed data to other teams and contributes to ideation across market</li><li>
Quickly identifies critical parts of a problem for Customer Success and works to deliver effective solutions.</li><li>
Seeks internal and external feedback to share with Customer Success and puts forward recommendations that could address customer needs.</li><li>
Frequently demonstrates a deep understanding of the customer and expert journey (and long term problems) and proposes solutions that challenge status quo to eliminate friction between both experiences</li><li>
Influences direct project team to ensure root causes and systemic issues are identified and analyzed; understand the impact of human behavior and market trends on customer interaction with products</li><li>
Connects the dots using external and internal data about our customer needs and provides precise recommendations aligned to the business</li><li>
Leverages quantitative and qualitative research to become an expert on the use of our products and services</li><li>
Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help develop solutions to improve customer experience</li><li>
Proactively simplifies and continuously improves existing processes to operate more efficiently</li><li>
Serves as an informal leader for change management within direct team</li><li>
Drives customer success projects.</li><li>
Contributes to market led cross-functional projects.</li><li>
Deliverables may include:<ul><li><ul><li>End to End journey maps and Service Blueprints for moderate scale product and services offerings.</li><li>Report outs to cross-functional teams and CS team on voice of the customer for their specific area of coverage</li><li>Analyze and develop insights based on customer sentiment from customer interactions to drive defect resolution or product improvements</li><li>Surfaces emerging issues impacting customers to teams in order to deliver notifications or content publication</li><li>Identifies opportunities and contributes to Initiatives that drive incremental product experience improvements</li></ul></li></ul></li></ul> 
Qualifications<ul><li>
Minimum of 5 years in Customer Experience, including leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/service experiences, and driving revenue &amp; customer growth</li><li>
Proven expertise in service design and blueprinting, including the ability to map complex service ecosystems, identify pain points and opportunities, and orchestrate seamless end-to-end experiences that span digital and human touchpoints. Able to translate strategy into actionable blueprints that align stakeholders and drive implementation.</li><li>
Organizationally savvy, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means. Exceptional ability to collaborate, influence, mobilize and energize key stakeholders and complex cross-functional teams to implement creative, innovative, best in class solutions.</li><li>
Must have a strong presence and be a compelling communicator across all levels of the organization to win hearts and minds. Good listener and problem solver; solutions oriented and great at simplifying complex topics. Knows when to dive deep, and when to stay at a higher level. Must have a very strong pulse on the metrics driving the business.</li><li>
Strong acumen in understanding customer behavior and using design thinking and scientiﬁc methodologies to inform decision making. Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed.</li><li>
Customer champion with a design mindset and demonstrated strengths in product management or experience design. Have led the creation of service experiences (from concept through production)</li><li>
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:<div>
Bay Area California $ 164,500- 222,500 
Southern California $ 159,000- 215,000</div></div>

Staff Customer Experience Professional

<div>Category Customer Success, Customer Experience
Location San Diego, California; Atlanta, Georgia; Mountain View, California
Job ID 19754</div>
 <div><div>Company Overview
<div>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
</div></div><div>Job Overview
We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects. 
Responsibilities<ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)
</li><li>Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul> 
Qualifications<ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)
</li><li>Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul>
The experience you need to excel in the role:<ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.</li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $ 192,500- 260,000
Southern California $ 185,000- 250,000</div></div>

Principal Customer Experience Professional

<div><h2 class="jobSectionHeader">Overview</h2><div>
We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.</div><div></div><div> 
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.</div><div></div><div> 
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects.</div> 
Responsibilities<ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)</li><li>
Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul> 
Qualifications<ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)</li><li>
Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul><div>
The experience you need to excel in the role:</div><ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.</li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:<div>
Bay Area California $ 192,500- 260,000</div><div>
Southern California $ 185,000- 250,000</div></div>

MSC Mediterranean Shipping Company

<div>
 
 MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world&rsquo;s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
 
 
 
 
 
 From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC&rsquo;s family.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ol>
 <li>
 Export Documentation Knowledge: Solid understanding of Export Documentation procedures, including BL preparation, draft amendments and manifest filing.
 </li>
 <li>
 Terminal Coordination: Collaborate with terminal operators and stevedores to obtain Terminal Receipts and ensure they're recorded in the manifest system.
 </li>
 <li>
 System Adaptability: Quick learner with the ability to operate and navigate systems such as OVA.
 </li>
 <li>
 Customer Handling: Ability to independently manage customer and internal stakeholder queries related to
 </li>
 <li>
 BL, draft amendments, part B/L preparation, DG documentation.
 </li>
 <li>
 Cross-Functional Support: Flexibility to act as backup for export sr. Executive and actively support peers through training and shared knowledge.
 </li>
 <li>
 Problem-Solving Mindset: Ability to propose practical solutions to customer issues, improve workflows, and contribute to customer-centric enhancements.
 </li>
 <li>
 Effective Communication: strong email correspondence and interpersonal communication skills for engaging with finance, sales, terminals, and principal offices.
 </li>
 </ol>
 
 
 
 
 
 KSA &amp; Skill Requirement:
 
 
 <ul>
 <li>
 
 Shipping knowledge is a must
 
 </li>
 <li>
 
 Writing and speaking skills and creative skills and multitasking
 
 </li>
 <li>
 
 Perform under pressure.
 
 </li>
 <li>
 
 Handle typical customers efficiently.
 
 </li>
 <li>
 
 Work as per global deadlines.
 
 </li>
 </ul>
 
 
 
 
 
 Additional Responsibilities:
 
 
 <ul>
 <li>
 
 Sanction countries shipments with GVA compliance team to get approvals.
 
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Qualification:
 
 
 <ul>
 <li>
 
 Graduation preferably Master&rsquo;s
 
 </li>
 <li>
 3-4 years of relevant experience with shipping background.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 Interested candidates are invited to submit their resume via LinkedIn Job Post. Please include
 
 
 "Executive Export Customer Service &amp; Documentation"
 
 
 in the subject line of your email. We thank all applicants for their interest, but only those selected for an interview will be contacted.
 
 
 
 
 Deadline to Apply:
 
 
 
 13th February 2026
 
 
 
 
 
 
 Please be aware that submitting your resume or application for the "
 
 Executive Export Customer Service &amp; Documentation"
 
 position at
 
 MSC Mediterranean Shipping Company
 
 does not guarantee an interview or employment. All applications will be reviewed, but only candidates who meet the specific qualifications and experience requirements will be contacted for further consideration in the selection process.
 
 
 Due to the high volume of applications, we regret that we may not be able to respond to each applicant individually. If you do not hear from us within
 
 two weeks
 
 of your application, please assume that your application has not been selected for further consideration. We appreciate your understanding and wish you success in your job search.
 
 
 
 
 
 
 
 MSC Mediterranean Shipping Company
 
 
 
 is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, disability, or age.
 
 
</div>

Executive Export Customer Service & Documentation

TRM Turko Robot ve Makine San. Tic. A.Ş.

Genel Nitelikler<ul><li>Kablo gruplama sekt&ouml;r&uuml;nde deneyimli, &uuml;r&uuml;n ve s&uuml;re&ccedil; bilgisine sahip</li><li>Aktif m&uuml;şteri ve pazar araştırması yapabilecek</li><li>Potansiyel m&uuml;şterileri ziyaret ederek firma ve &uuml;r&uuml;n tanıtımı yapabilecek</li><li>Yeni m&uuml;şteri ve iş geliştirme odaklı &ccedil;alışabilecek</li><li>İngilizce ve Almanca dillerinde konuşma ve yazma becerisine sahip</li><li>İkna kabiliyeti y&uuml;ksek, temsil yeteneği g&uuml;&ccedil;l&uuml;</li><li>Seyahat engeli bulunmayan</li><li>B sınıfı ehliyeti olan ve aktif ara&ccedil; kullanabilen</li></ul>İş Tanımı<ul><li>Kablo gruplama &uuml;r&uuml;nleri i&ccedil;in potansiyel m&uuml;şteri araştırması yapmak</li><li>Yeni m&uuml;şteri kazanımı ve mevcut m&uuml;şteri ilişkilerinin geliştirilmesi</li><li>Yurt i&ccedil;i ve yurt dışı m&uuml;şteri ziyaretleri ger&ccedil;ekleştirmek</li><li>M&uuml;şteri ihtiya&ccedil;larını analiz ederek uygun &ccedil;&ouml;z&uuml;mleri sunmak</li><li>Teklif, g&ouml;r&uuml;şme ve satış s&uuml;re&ccedil;lerini takip etmek</li><li>Firmayı sahada ve m&uuml;şteriler nezdinde temsil etmek</li></ul>Tercih Sebepleri<ul><li>Kablo gruplama, otomotiv, beyaz eşya veya benzer &uuml;retim sekt&ouml;rlerinde satış tecr&uuml;besi</li><li>Aktif yabancı m&uuml;şteri portf&ouml;y&uuml; veya pazar bilgisi</li><li>İhracat ve yurtdışı m&uuml;şteri g&ouml;r&uuml;şme deneyimi</li></ul>İş T&uuml;r&uuml;: Tam zamanlıMaaş: 20.000,00TRY - 35.000,00TRY aylık

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Staff Customer Experience Professional

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Principal Customer Experience Professional

Executive Export Customer Service & Documentation

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