customer program manager

Bounteous

<div><p><b>About This Role</b></p><div><div>
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today&rsquo;s complex challenges and tomorrow&rsquo;s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data &amp; AI, Experience Design, and Marketing.</div><div></div><div><br>
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.</div><div></div><div><p><br>
Bounteous is looking for a senior Salesforce Program Manager with CPQ experience to embed with one of our strategic enterprise clients and own end-to-end delivery of their Salesforce CPQ migration program.</p>
<p>
You will run the program &mdash; stakeholder alignment, sprint cadence, issue resolution, and cross-functional coordination across Sales, RevOps, and IT.</p>
<p>
This is a high-visibility, client-facing role where you represent the program at the leadership level from day one.</p>
</div></div><div><h3 class="jobSectionHeader"><b>
Information Security Responsibilities</b></h3><ul><li>
Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols</li><li>
Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets</li><li>
Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)</li><li>
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information</li></ul></div><div><h3 class="jobSectionHeader"><b>
What You Will Do:</b></h3><ul>
<li>Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation</li>
<li>Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership</li>
<li>Manage delivery cadence, sprint planning, risk tracking, and escalation resolution</li>
<li>Serve as the primary point of contact between client leadership and the delivery team</li>
<li>Keep the program on track and communicate status clearly to executive stakeholders</li>
</ul></div><div><h3 class="jobSectionHeader"><b>What You Bring:</b></h3><ul>
<li>10+ years in Salesforce program management, with direct hands-on experience owning CPQ implementations</li>
<li>A track record of delivering complex, multi-workstream enterprise programs end-to-end</li>
<li>Strong executive presence &mdash; you are comfortable representing the program in client leadership conversations</li>
</ul></div><div><h3 class="jobSectionHeader"><b>Nice to Have:
</b></h3><ul><li>Experience in SaaS or subscription-heavy Revenue Operations environments</li>
<li>Familiarity with Salesforce Revenue Cloud or ARM</li>
</ul></div><div><div>We invite you to stay connected with us by subscribing to our monthly job openings alert <b>here</b>.</div><div></div><div><br>
Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.</div><div></div><div><b><br>
#BI-Remote</b></div><div><b>
#LI-Remote</b></div></div></div><div></div>

Salesforce Program Manager with CPQ Exp - (Contract)

ISTS

<div><p><b>Client Program Lead &mdash; Drive seamless program execution for our clients</b></p><p>
If you enjoy managing complex processes, solving problems, and ensuring every detail is accounted for, this role is built for you. As a Client Program Lead, you&rsquo;ll own program execution for a client&rsquo;s scholarship or education benefits programs, keeping timelines on track, resolving issues quickly, and delivering a smooth experience for both clients and users. You&rsquo;ll coordinate across teams, manage moving parts, and continuously improve how work gets done.</p><p><b>
Why you&rsquo;ll like this role</b></p><ul><li><p><b>
Work that matters:</b> Your work directly supports programs that help individuals access education opportunities</p></li><li><p><b>
Ownership and impact:</b> You are the primary execution owner. What happens in the program is driven by your work</p></li><li><p><b>
Problem-solving in action:</b> You&rsquo;ll identify issues, resolve them quickly, and improve processes to prevent them from happening again</p></li><li><p><b>
Remote-friendly:</b> Fully remote, computer-based work using email, messaging, phone, chat, and video tools.</p></li><li><p><b>
Flexible PTO</b>: Take time off to recharge when you need it.</p></li></ul><p><b>
What you&rsquo;ll do</b></p><ul><li><p>
Manage the full lifecycle of programs for a client, ensuring accurate and timely execution</p></li><li><p>
Configure program rules, workflows, and system setups to meet client requirements</p></li><li><p>
Monitor program activity, track issues, and drive timely resolution of inquiries and tickets</p></li><li><p>
Lead regular reviews of program performance, priorities, and next steps</p></li><li><p>
Deliver reporting and support reconciliations to ensure accuracy and transparency</p></li><li><p>
Maintain strong processes, documentation, and escalation paths to support a smooth user experience</p></li></ul><p><b>
You&rsquo;ll be a great fit if you&hellip;</b></p><ul><li><p>
Enjoy detailed, process-driven work and take pride in getting things right</p></li><li><p>
Can manage multiple priorities while keeping deadlines on track</p></li><li><p>
Communicate clearly and confidently with both internal teams and clients</p></li><li><p>
Like solving problems and improving systems and workflows</p></li><li><p>
Are comfortable using technology, tools, and data to stay organized and effective</p></li></ul><p><b>
Education and Experience</b></p><ul><li><p>
Associate's or Bachelor&rsquo;s degree, or equivalent experience</p></li><li><p>
Three (3) or more years of experience in virtual customer support</p></li><li><p>
Experience in higher education or education-related programs preferred</p></li><li><p>
Five (5) or more years of experience in a service-driven environment</p></li></ul><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li><p>
Strong written and verbal communication skills</p></li><li><p>
Ability to use AI and tools to improve efficiency and workflows</p></li><li><p>
Experience with Zendesk or similar ticketing systems</p></li><li><p>
Strong technical aptitude and comfort working in configurable systems</p></li><li><p>
Basic knowledge of HTML for program configuration</p></li><li><p>
Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint</p></li></ul><p><b>
Position Type/Expected Hours of Work</b><br>
<br>
This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.</p><p></p>
#Workwolf</div>

Client Program Lead

The Home Depot

<p>Position Purpose:<br/></p><p>Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.<br/></p><p>Key Responsibilities:<br/></p><p>50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.<br/></p><p>15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly<br/></p><p>15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.<br/></p><p>10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.<br/></p><p>10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This position reports to Store Manager<br/></p><p>This position has 0 direct reports.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 5% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/></p><p>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>3<br/></p><p>Minimum Leadership Experience:<br/></p><p>2 + years of leadership experience<br/></p><p>Preferred Leadership Experience:<br/></p><p>3 + years of leadership experience<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/></p><p>Collaborates<br/></p><p>Communicates Effectively<br/></p><p>Customer Focus<br/></p><p>Resourceful<br/></p>

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Operations Assistant Store Manager

The Justus Companies

<div></div><div><div><b>Promenade Apartments:</b> is a &ldquo;Class A&rdquo; Property that is seeking a qualified Assistant Community Manager.</div>
<div></div><div><b>The Assistant Community Manager</b> - will ensure the timely and accurate processing of accounts receivable and payable, as well as provide superior customer service to prospective and current residents. The Assistant Community Manager assists the Community Manager with all on-site operations and helps to ensure that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate laws.</div>
<div><br>
<b>JOB RESPONSIBILITIES:</b></div>
<ul><li>Assist the Community Manager in managing the financial performance of the property by overseeing the rental structure and expenditures.</li>
<li>Works in collaboration with the leasing team to develop and implement marketing strategies</li>
<li>Oversee resident relations, which includes facilitating resident phone calls, requests, and concerns.</li>
<li>Assists the Community Manager with various duties including reporting, scheduling, orientation, training, maintain referral program and social activities, etc</li>
<li>Assists the Community Manager in achieving delinquency standards weekly/monthly</li>
<li>Assists the Community Manager in achieving occupancy goals and leasing expectations of the property</li>
<li>Additional duties as assigned.</li>
</ul><div><b>Qualifications and Requirements:</b></div>
<ul><li>Associates degree and 3 years of similar experience. An equivalent combination of relevant education and experience may be substituted.</li>
<li>Understanding of basic accounting principles</li>
<li>Knowledge of Fair Housing Rules</li>
<li>Excellent interpersonal communication skills (verbal and written)</li>
<li>Proficiency in Microsoft Office suite</li>
<li>Experience with property management software</li>
<li>Strong customer service mentality</li>
<li>Strong problem-solving ability</li>
<li>Able to multitask and meet deadlines in a timely and organized manner</li>
<li>Ability to be flexible with respect to work hours- weekend and holiday hours required</li>
</ul>
<div></div><div><b>The Justus Family of Companies rewards all full-time associates with an extensive benefits package, including but not limited to</b>:<br>
Medical<br>
Dental<br>
Vision<br>
401k plan w/company contribution<br>
Company Paid Life Insurance<br>
Paid Time Off<br>
Paid Holidays</div>
<div>Education Reimbursement Program</div>
<div><br>
To learn more about Justus Companies, visit our Justus website: www.justus.net/</div></div>

Assistant Community Manager

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Salesforce Program Manager with CPQ Exp - (Contract)

Client Program Lead

Operations Assistant Store Manager in Training

Operations Assistant Store Manager, in Training

Operations Assistant Store Manager

Operations Assistant Store Manager

Assistant Community Manager