customer program manager

Cisco

<div>
 Meet the team
 <br/>
 <br/>
 Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
  </li>
  <li>
   Build and maintain project plans, including project P&amp;L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
  </li>
  <li>
   Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
  </li>
  <li>
   Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
  </li>
  <li>
   Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  </li>
  <li>
   Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
  </li>
  <li>
   Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
  </li>
  <li>
   Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
  </li>
  <li>
   Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
  </li>
  <li>
   Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
  </li>
  <li>
   Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
  </li>
  <li>
   Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in technology, marketing, management or equivalent field
  </li>
  <li>
   5-10 years of proven experience in service and / or software sales or program management
  </li>
  <li>
   Strong understanding of lifecycle service, professional services and enterprise software agreements
  </li>
  <li>
   Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
  </li>
  <li>
   Demonstrated leadership skills with experience managing teams and driving critical initiatives
  </li>
  <li>
   Proficient in forecasting, market analysis, and customer satisfaction metrics
  </li>
  <li>
   Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  </li>
  <li>
   Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
  </li>
  <li>
   Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Hours of work:
  </strong>
 </strong>
 48 hours per week
 <br/>
 <br/>
 <strong>
  <strong>
   Benefits:
  </strong>
 </strong>
 Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 <br/>
 <br/>
 <strong>
  <strong>
   Application start and end date:
  </strong>
 </strong>
 Starting 14th of January for approx. 4-6 weeks
 <br/>
 <br/>
 Why Cisco?
 <br/>
 <br/>
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 <br/>
 <br/>
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 <br/>
 <br/>
 We are Cisco, and our power starts with you.
</div>


Customer Program Manager

Dealerware

<div><div>About Dealerware</div><div>
Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity &amp; Inclusion, and a leadership and management team that defaults to being supportive and accessible. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div><div></div><div><br>
Dealerware&rsquo;s team is currently hiring a Customer Enablement Program Manager. We are looking for an experienced professional to play a pivotal role in designing and delivering scalable, digital-first learning experiences that accelerate customer onboarding, drive product adoption, and enhance overall satisfaction. Your work will directly impact our customers' ability to realize value quickly and effectively.</div>
<h3 class="jobSectionHeader"><b>As a Customer Enablement Program Manager, you will:</b></h3><ul><li><b>
Design and Implement Scalable Learning Programs: </b>Develop structured, role-based learning paths utilizing digital training platforms (e.g., LMS, in-app guides) to facilitate self-serve onboarding and continuous education.</li><li><b>
Create Engaging Educational Content: </b>Produce and maintain a diverse range of learning materials, including tutorials, videos, knowledge base articles, and interactive modules, tailored to various customer personas and use cases.</li><li><b>
Collaborate Cross-Functionally: </b>Work closely with Product, Customer Success, Implementation, and Support teams to ensure alignment of educational content with product updates, customer needs, and support resources.</li><li><b>
Enhance Implementation Specialist Effectiveness: </b>Develop frameworks and toolkits to guide Implementation Specialists in delivering timely, relevant training programs tailored to customer profiles and engagement metrics.</li><li><b>
Optimize Knowledge Base Resources: </b>Continuously assess and improve the Help Center and related documentation to ensure clarity, accuracy, and accessibility for customers. Content will be key in training Customer Support AI Chatbots.</li><li><b>
Measure and Analyze Program Impact:</b> Establish key performance indicators (KPIs) to track the effectiveness of enablement programs, using data-driven insights to iterate and enhance learning experiences. You will spearhead the tracking of core product usage metrics, NPS, and CSAT scores.</li><li><b>
Gather and Act on Customer Feedback: </b>Solicit and analyze customer feedback to identify opportunities for improving educational content and delivery methods.</li></ul><h3 class="jobSectionHeader"><b>
Your peers would say you:</b></h3><ul><li>
Have an analytical mind</li><li>
Have strong interpersonal skills</li><li>
Can communicate clearly and concisely</li><li>
Are passionate about the customer experience</li><li>
Are always striving to leave things better than we found them</li></ul><h3 class="jobSectionHeader"><b>
Required qualifications:</b></h3><ul><li><b>
Experience: </b>4+ years in customer enablement, instructional design, customer success, or a related field within a SaaS or technology company.</li><li><b>
Content Development Skills: </b>Proficiency in creating various forms of educational content, including written guides, video tutorials, and interactive learning modules.</li><li><b>
Digital Learning Expertise: </b>Familiarity with learning management systems (LMS) and digital adoption platforms (e.g., WalkMe, Intercom, Brainstorm) to deliver scalable training solutions.</li><li><b>
Instructional Design Knowledge: </b>Understanding of adult learning principles and best practices in instructional design to create effective and engaging learning experiences.</li><li><b>
Analytical Mindset: </b>Ability to define, track, and interpret KPIs to assess program effectiveness and inform continuous improvement efforts.</li></ul><h3 class="jobSectionHeader"><b>
Even better if you have:</b></h3><ul><li><b>
Experience with Gamified or Micro-Learning Platforms:</b> Familiarity with building or managing learning platforms similar to Salesforce's Trailhead.</li><li><b>
Deployed Certification Programs: </b>Experience in building a community of certified administrators of a core system of record platform.</li></ul><h3 class="jobSectionHeader"><b>
Dealerware offers you:</b></h3><ul><li>
Competitive base salary with bonus incentive eligibility</li><li>
Full benefits (medical, dental, vision, disability)</li><li>
401(k) with company match</li><li>
On-demand educational courses via LinkedIn Learning</li><li>
Tuition reimbursement and continuing education</li><li>
Unlimited paid vacation policy</li><li>
Flexible work</li><li>
Generous Paid Parental Leave program</li><li>
Modern office and a dynamic team in downtown Austin with free parking</li><li>
Friendly, small company environment with a progressive culture</li></ul><div><i>
Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.</i></div><div></div><ul><li><br>
<i>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</i></li></ul></div>

Customer Enablement Program Manager

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats?? Amazon is seeking a Program Manager who has bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.<br>
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.<br>
<br>
Key job responsibilities<br>
Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.<br>
Change Management &amp; Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.<br>
Results &amp; Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.<br>
Reporting: Reporting on progress of multiple projects, KPIs for Amazon Business, and providing regular updates to senior management.<br>
Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.<br>
Document Writing: Ability to edit and write documents to be viewed at the executive level.
<br>
<br>
Note: This role is pivotal for Customer Experience. Any prior relevant experience will be added bonus.<br>
<br>
A day in the life<br>
We have a world-wide team solving problems collaboratively as well as independently. Each day you will be in charge of your own priority level (what ever is the most impactful for our customers), based on what your team is investigating at the time, or initiatives to develop and/or implement to improve our Program.
<br>
<br>
About the team<br>
Buyer Risk Prevention (BRP) Customer Engagement (CE) team works collaboratively across Payment Risk (PR), Account Integrity (AIT) and Buyer Abuse Prevention (BAP) to deliver seamless customer experiences (CX) while maintaining robust account safety measures. We focus on four strategic pillars: enforcement experience, resolution experience, egregious experience, automation and VoC driven experimentation. The primary goal aims to eliminate negative experiences, reduce friction, and enhance overall customer satisfaction while it maintains effective risk controls. This approach aligns with Amazon's vision to be Earth's most customer-centric company as it measures, analyzes, and improves customer experiences in the context of necessary risk prevention measures.<br>
The program team aims to improve customer experience through planned initiatives to drive contact transfer accuracy between CS and BRP teams.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>4+ years of program or project management experience</li><li>3+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Bachelor's degree</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>3+ years of driving process improvements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience building processes, project management, and schedules</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Program Manager , Buyer Risk Preventions (BRP)

Louzan Group

<p><b>Job Summary:</b></p><p>As a CRM and Loyalty Program Manager, you will be responsible for leading the development and execution of customer relationship management strategies and loyalty initiatives across our luxury fashion and hospitality portfolio. In this role you will drive customer acquisition, retention, engagement, and lifetime value through data-driven insights, personalized experiences, and premium loyalty programs aligned with the brand&rsquo;s luxury positioning.</p><p><b>Job Responsibilities:</b></p><p><i><b>CRM Strategy &amp; Customer Lifecycle Management</b></i></p><ul><li>Develop and implement CRM strategies to enhance customer acquisition, retention, and lifetime value.</li><li>Design customer lifecycle journeys across fashion retail and hospitality touchpoints.</li><li>Build segmentation strategies based on behavior, purchase history, and customer preferences.</li><li>Drive personalized communication strategies across email, SMS, WhatsApp, and digital platforms.</li><li>Ensure a seamless omnichannel customer experience across stores, e-commerce, and hospitality outlets.</li></ul><p><i><b>Loyalty Program Development &amp; Management</b></i></p><ul><li>Design, launch, and manage tiered loyalty programs aligned with luxury brand standards.</li><li>Develop reward structures, VIP benefits, experiential incentives, and exclusive member privileges.</li><li>Monitor program performance including member acquisition, engagement, redemption rates, and ROI.</li><li>Continuously optimize loyalty offerings to increase repeat purchases and cross-category engagement.</li><li>Collaborate with retail and hospitality teams to integrate loyalty benefits across both sectors.</li></ul><p><i><b>Data Analytics &amp; Insights</b></i></p><ul><li>Analyze customer data to identify trends, buying patterns, churn risks, and upsell opportunities.</li><li>Develop dashboards and performance reports for senior management.</li><li>Track KPIs including CLV (Customer Lifetime Value), retention rate, repeat purchase rate, and campaign performance.</li><li>Ensure data accuracy, compliance, and governance in CRM systems.</li></ul><p><i><b>Campaign Management &amp; Personalization</b></i></p><ul><li>Plan and execute targeted CRM campaigns including product launches, private sales, events, and hospitality experiences.</li><li>Implement automated workflows and triggered communications (birthday, anniversary, reactivation, VIP invites).</li><li>Work closely with creative and digital teams to ensure brand-aligned communication.</li></ul><p><i><b>Technology &amp; Systems Management</b></i></p><ul><li>Manage CRM platforms and loyalty management systems.</li><li>Coordinate with IT and external vendors for system enhancements and integrations.</li><li>Ensure CRM integration with POS, e-commerce, and reservation systems.</li><li>Maintain compliance with data protection regulations.</li></ul><p><i><b>Cross-Functional Collaboration</b></i></p><ul><li>Partner with retail store managers and hospitality teams to enhance member experience at physical touchpoints.</li><li>Train store and front-office teams on loyalty program benefits and customer engagement best practices.</li><li>Align CRM initiatives with overall marketing campaigns and brand strategy.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field (MBA preferred).</li><li>8 &ndash; 10 years of experience in CRM, loyalty programs, or customer marketing within luxury retail, fashion, or hospitality.</li></ul><p><b>Knowledge &amp; Skills</b>:</p><ul><li>Strong experience with CRM platforms (e.g., Salesforce, SAP CRM, HubSpot, or similar).</li><li>Experience designing premium/VIP loyalty programs.</li><li>Strong analytical skills with ability to interpret customer data and translate into strategy.</li><li>Strategic thinking with strong execution capability.</li><li>Data-driven decision making.</li><li>Strong understanding of luxury consumer behavior.</li><li>Exceptional stakeholder management skills.</li><li>Detail-oriented with strong organizational skills.</li><li>Customer-first mindset with brand sensitivity.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Where are you currently located?</li><li>What is your current monthly salary in AED?</li><li>What is your expected monthly salary in AED?</li><li>What is your notice period in days?</li></ul>

CRM & Loyalty Program Manager

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats?? Amazon is seeking a Program Manager who has bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.<br>
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
<br>
<br>
Key job responsibilities<br>
Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.<br>
Change Management &amp; Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.<br>
Results &amp; Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Have a commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.<br>
Reporting: Reporting on progress of multiple projects, KPIs for Amazon Business, and providing regular updates to senior management.<br>
Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.<br>
Change Management &amp; Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.<br>
Results &amp; Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Have a commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.<br>
Reporting: Reporting on progress of multiple projects, KPIs for Amazon Business, and providing regular updates to senior management.<br>
Collaboration: Partners with (advises and supports) the Global Process Owners, Product, Engineering, ML, Customer Service in identifying, defining and executing CX improvements.
<br>
<br>
About the team<br>
Buyer Risk Prevention (BRP) Customer Engagement (CE) team works collaboratively across Payment Risk (PR), Account Integrity (AIT) and Buyer Abuse Prevention (BAP) to deliver seamless customer experiences (CX) while maintaining robust account safety measures. We focus on four strategic pillars: enforcement experience, resolution experience, egregious experience, automation and VoC driven experimentation. The primary goal aims to eliminate negative experiences, reduce friction, and enhance overall customer satisfaction while it maintains effective risk controls. This approach aligns with Amazon's vision to be Earth's most customer-centric company as it measures, analyzes, and improves customer experiences in the context of necessary risk prevention measures.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>4+ years of program or project management experience</li><li>4+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>3+ years of driving process improvements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience building processes, project management, and schedules</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Program Manager II, BRP Customer Engagement

Risant Health

<div><b>Company Description</b><p><br>
Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems&mdash;starting with Geisinger&mdash;to expand access to care that prioritizes health outcomes and affordability.</p><p>
Backed by nearly 80 years of Kaiser Permanente&rsquo;s value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support&mdash;while preserving their community roots.</p><b><br>
Job Description</b><p><br>
The Data &amp; Analytics (D&amp;A) team delivers strategic insights, analytics products, and decision-support capabilities across Risant Health, Risant Health&rsquo;s Value-Based Platform (VBP) and Risant Health Organizations (RHOs), and Kaiser Permanente (KP). Through four key pillars&mdash;Risant Strategic Analytics, VBP/Solution Intelligence, RHO Support &amp; Enablement, and Foundational Capabilities&mdash;the team translates data into actionable intelligence that drives clinical quality improvement, total cost of care reduction, better experiences for members and clinicians, and health equity.</p><p>
The Analytics Program Manager for Foundational Platform owns the business requirements, product strategy, and delivery coordination for Risant's core data and analytics infrastructure (part of D&amp;A&rsquo;s Foundational Capabilities pillar). This role bridges business needs and technical execution, ensuring the platform delivers scalable, high-quality data and analytic capabilities that enable operations and strategic analytics across D&amp;A pillars. The Analytics Program Manager for Foundational Platform will ensure immediate needs are served through interim platform capabilities while pursuing the long-term architecture vision that is needed for Risant.</p><p><b>
Job Responsibilities</b></p><p><b>
Technical Program Management &amp; Roadmap Planning:</b> Coordinate delivery for the Foundational Platform build, balancing across interim solution build and long-term platform implementation. Working closely with Risant Technology and business partners, define and maintain a roadmap with tracked dependencies and release schedule that consists of sprints that combine data, analytic and technology outputs that cumulatively deliver business value.</p><p><b>
Business &amp; Requirements Ownership:</b> Partner closely with business teams to drive alignment between strategic goals and execution scope. Own business requirements gathering and documentation for the platform, including for member/patient master data management (MDM), provider MDM/hierarchy, and other core data models. Translate business needs from analytics pods, RHOs and other stakeholders into requirements for Architecture &amp; Engineering teams and coordinate with those teams on technical designs to ensure capabilities meet business requirements and scalability needs. Lead acceptance testing (UAT and BAT) for all releases.</p><p><b>
Standards Definition and Governance:</b> Establish and govern source data onboarding process, metric definitions, calculation / methodology logic, and data quality standards. Document and maintain data contracts between Risant, RHOs and third-party vendors as needed.</p><p><b>
Vendor &amp; Partner Coordination:</b> Co-manage (with Risant Technology) third-party vendors and partners as needed, identifying co-development activities and ensuring performance expectations and service levels are met.</p><p><b>
Budget and Investment Oversight:</b> Partner with D&amp;A Portfolio Lead and Risant Technology partners to prioritize platform investments against competing analytics delivery needs. Support budget planning and vendor procurement processes for platform tools, technologies, and services.</p><p><b>
Risk &amp; Change Management:</b> Proactively identify, assess, and mitigate program risks and issues, escalating when necessary. Drive platform adoption across analytic pods and other Risant stakeholders through robust change management that includes stakeholder communications, training and cutover planning.</p><p><b>
Platform Performance Monitoring:</b> Establish and monitor platform KPIs including data quality metrics (e.g. accuracy, completeness), system performance (e.g. uptimes, usability, query speed), user adoption / satisfaction and cost efficiency. Provide executive reporting as needed.</p><p><b>
Stakeholder Engagement &amp; Communication:</b> Build and maintain strong relationships with internal teams, external partners, and senior leadership to ensure alignment, buy-in, and engagement throughout the platform delivery lifecycle.</p><b><br>
Qualifications</b><p><b><br>
Required Qualifications</b></p><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, Data Science or related field</li></ul><p><b>
Experience:</b></p><ul><li>
Seven (7) years in technical program management, data engineering, or analytics platform delivery</li><li>
Five (5) years working with enterprise data platforms, data warehouses, or analytics infrastructure</li><li>
Three (3) years in healthcare data environments with exposure to claims, clinical, and operational data sources (incl. third parties)</li><li>
Experience with modern data platforms (Snowflake, Databricks, BigQuery)</li><li>
Experience with BI platforms (Tableau, Power BI, Qlik) and their architecture requirements</li><li>
Familiarity with healthcare data standards (HL7, FHIR, X12) &amp; standard sources (incl. EHRs)</li><li>
Understanding of MDM solutions, data quality tools, and metadata management</li></ul><p><b>
Supervisory/Management Experience:</b></p><ul><li>
Five (5) years demonstrated ability to lead technical teams, coordinate across business and engineering functions, and influence senior stakeholders without explicit authority.</li></ul><p><b>
Education Preferred:</b></p><ul><li>
Master&rsquo;s degree in Data Science/Analytics, Information Systems or a related discipline.</li></ul><p><b>
Certification and/or Licensure Preferred:</b></p><ul><li>
PMI Project Management Professional (PMP)</li><li>
PMI Program Management Professional (PgMP)</li><li>
Certified Scrum Product Owner (CSPO)</li><li>
Certified Scrum Master (CSM)</li><li>
SAFe Scrum Master (SSM)</li><li>
SAFe Product Owner / Manager (POPM)</li><li>
SAFe Agile Product Manager (APM)</li><li>
SAFe Practice Consultant (SPC)</li><li>
Cloud platform certifications (AWS, Azure, GCP)</li><li>
Data Governance certifications (CDMP, DGSP, ADGP)</li></ul><p><b>
Technical Competencies Preferred:</b></p><ul><li>
Working knowledge of both Agile and traditional project management approaches, with ability to adapt to needs</li><li>
Change management expertise to drive adoption of new portfolio processes and governance structures</li><li>
Familiarity with project management and collaboration tools (e.g., Jira, Smartsheet, Confluence, MS Project)</li><li>
Proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, PowerBI) for reporting and presentations</li></ul><p><b>
This hybrid role requires working onsite up to two days per week in either our Washington, DC or Renton, WA office. Bi‑monthly travel is also required.</b></p><b><br>
Additional Information</b><p><b><br>
Compensation and Benefits: </b>The projected base salary for this position ranges from $130,000 to $171,600 and depends on experience and qualifications. This role is also eligible for incentive compensation and a comprehensive benefits package, including wellness programs, retirement savings, and relocation support as applicable.</p><p><b>
Join us! </b>If you are passionate about improving healthcare through innovative solutions and want to make a meaningful impact, we encourage you to apply. Risant Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. All your information will be kept confidential according to EEO guidelines.</p></div>

Analytics Program Manager - Foundational Platform

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Program Manager - Customer Experience BI
</div></div><div><div>Ref #
</div><div>226488
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 01-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p><p>
As the Program Manager CX BI, you will be responsible for leading the execution of portfolio-wide CX BI strategy and tactics using data and analytics to maximize revenue and profit generation while minimizing costs and inefficiencies and achievement of budget targets and company vision.</p><p><b>
Your responsibilities</b></p><p><b><i>
Strategic</i></b></p><ul><li><p>
Represent Customer Experience (CX) BI team in dealing with the stakeholders and ensure timely delivery of objectives as instructed by the Head of EDA for the assigned portfolio.</p></li><li><p>
Ensuring strategy implementation under the guidance of the Head of EDA, to facilitate informed decision making across the group.</p></li><li><p>
Collaborate with CX BI team and Product Development Design Leadership to coordinate improvement in Customer Experience, Revenue opportunities and threats, based on data analytics and insights.</p></li><li><p>
Collaborate with EDA leadership to cascade data, tools and techniques across the business in the assigned portfolio, to build a culture of efficiency and accountability</p></li></ul><p><b><i>
Operational</i></b></p><ul><li><p>
Provide insights on Customer Experience by offering accurate and relatable information in a user-friendly and actionable way.</p></li><li><p>
Execute process improvement projects Implement new business solutions, products, and analytics tools to enhance customer satisfaction, identify revenue opportunities and reduce costs. Emphasize data-driven approaches to identify improvement areas and measure the impact of implemented solutions.</p></li><li><p>
Assist in developing best practices for analytics and metrics through benchmarking effective processes to help select the right people and tools. Ensure alignment with industry standards and best practices.</p></li><li><p>
Provide a holistic view and insights across different areas of Customer Experience, including comprehensive analysis to support customer experience optimization and capitalize on business opportunities. Use advanced analytics to identify opportunities impacting customer experience.</p></li><li><p>
Support the long-term vision of having a single source of truth for all cross-departmental customer data by constantly testing and improving the availability of timely and reliable data. Implement robust data governance practices to maintain data integrity and consistency.</p></li><li><p>
Manage customer experience projects across the group, relating to the delivery of enhanced customer satisfaction, by providing relevant data and insights as required. Use project management tools to track progress and outcomes.</p></li><li><p>
Provide regular updates on customer satisfaction and feedback to all key stakeholders, highlighting any trends, opportunities, or threats, to keep decision-makers informed and educated on different options for the assigned portfolio. Use visualizations and dashboards to make data insights easily understandable.</p></li><li><p>
Conduct frequent performance reviews with key stakeholders within the business of the assigned portfolio to support operational readiness and business agility. Focus on data-driven performance reviews and continuous improvement using relevant KPIs.</p></li><li><p>
Identify areas of customer dissatisfaction and develop, suggest, and support the implementation of solutions to eliminate these issues in the assigned portfolio. Use sentiment analysis and feedback loops to proactively address customer pain points.</p></li><li><p>
Provide information through analysis of past and future trends to senior management to support the achievement of the best return on investment when allocating resources. Ensure alignment with the overall business strategy.</p></li><li><p>
Ensure the availability and credibility of dashboards and business intelligence reports and tools to facilitate informed decision-making across the group. Regularly update and validate data to maintain credibility.</p></li><li><p>
Build relationships with key internal and external stakeholders to support the daily seamless interaction of the Customer Experience team with the business. Engage stakeholders through regular meetings and updates.</p></li><li><p>
Perform other department duties related to his / her position as directed by the Head of the Department</p></li></ul><p>
</p><p><b>Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
</p><ul><li><p>Bachelor&rsquo;s Degree or Equivalent with Minimum 8 years of job-related experience</p></li><li><p>
Experience in Data Analytics</p></li><li><p>
Command of English language</p></li><li><p>
Ability to delegate work, set clear direction and manage workflow.</p></li><li><p>
Strong mentoring and coaching skills.</p></li><li><p>
Ability to train and develop subordinates&rsquo; skills.</p></li><li><p>
Ability to foster teamwork among team members.</p></li><li><p>
Strong Presentation skills.</p></li><li><p>
Advanced skills in Microsoft Excel, Word, MS Access and Power Point, Tableau, Power BI.</p></li><li><p>
Ability to present complicated financial concepts to non-finance individuals. Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members</p></li></ul><p>
</p><p><b>About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to Apply</b></p><p>
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226488</div></div></div></div></div></div></div></div>

Program Manager - Customer Experience BI

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