customer program manager

NVIDIA

<div>NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It&rsquo;s a unique legacy of innovation that&rsquo;s fueled by great technology&mdash;and amazing people. Today, we&rsquo;re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what&rsquo;s never been done before takes vision, innovation, and the world&rsquo;s best talent. As an NVIDIAN, you&rsquo;ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We need innovative and hard-working people to help us reach our goals. We are looking for a Senior Customer Program Manager to join NVIDIA&rsquo;s Datacenter Engineering &amp; Operations Team. In this critical role, you will be the cross-section between execution and strategy, driving impactful programs and delivering measurable results across many functions of the organization. The ideal candidate will bring strong relationship management expertise, a proven project management foundation, and the ability to thrive in fast-paced environments while ensuring successful outcomes with internal collaborators. This is an opportunity to work on ground breaking technologies while influencing outcomes at scale.
What you'll be doing:<ul><li>
Drive Cross-Functional Execution: Provide horizontal leadership across R&amp;D, Project Management, and Operations teams to deliver complex programs, resolve high-priority customer concerns, and ensure global alignment on objectives.</li><li>
Act as a Trusted Partner to Internal R&amp;D Customers: Build strong relationships with internal customers to understand operational and capacity needs and translate them into clear, actionable deployment and execution plans.</li><li>
Own Program Communication &amp; Visibility: Develop and present executive-level updates, dashboards, and Quarterly Business Reviews (QBRs) to communicate program health, risks, and outcomes.</li><li>
Enable Strategic Alignment &amp; Road Mapping: Facilitate customer discussions to align priorities and ensure initiatives support long-term business objectives.</li><li>
Optimize Capacity &amp; Resource Planning: Build and manage resource models to forecast demand, prevent bottlenecks, and support large-scale infrastructure deployments.</li><li>
Lead Issue Management &amp; Resolution: Intake, prioritize, and drive closure of customer-reported concerns, ensuring accountability and timely resolution across teams.</li></ul>
What we need to see:<ul><li>
Bachelor&rsquo;s in Computer Science, Engineering, or a related field, or equivalent experience.</li><li>
12+ years of program/project management experience in the high-tech industry with a preferred focus on datacenter infrastructure.</li><li>
You should have a history of influencing decisions and coordinating teams in a cross-functional, multinational environment.</li><li>
Excellent communication, and interpersonal skills with the ability to prioritize issues and drive cross-functional alignment.</li></ul>
Ways to stand out from the crowd:<ul><li>
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building supporting both internal and external customers.</li><li>
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.</li><li>
Program Management certification / training is a plus.</li></ul>
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.<div><div><div><div><div><div><div>
You will also be eligible for equity and benefits.</div></div></div></div></div></div></div>
Applications for this job will be accepted at least until April 17, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.</div>

Senior Customer Program Manager – Datacenter Engineering and Operations

Booz Allen Hamilton

<div>ServiceNow Program Manager, Lead
The Opportunity:
An effective ServiceNow program requires a manager who is passionate about guiding it through the complexities of its lifecycle. It requires someone who is dedicated to identifying challenges, mitigating risks, and supporting a team with vision and focus. That&rsquo;s why we need a seasoned ServiceNow Program manager like you who can ensure our program achieves success.
As a ServiceNow Program Manager on our team, you&rsquo;ll design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations. Our clients will trust you to organize and coordinate program objectives, while your team will look to you for direction as they navigate requirements, budget constraints, and staffing challenges. As an authority in our ServiceNow practice, you&rsquo;ll identify opportunities to grow the business by supporting our client&rsquo;s mission. You&rsquo;ll also broaden your expertise in problem management, strategic planning, reviewing contracts, and more. This is your chance to facilitate change and create impact while sharing your knowledge and expertise of program management methodologies. This position is located in McLean, VA.
Join us. The world can&rsquo;t wait.
You Have:<ul><li>
8+ years of experience in management of ServiceNow programs</li><li>
Experience writing reports for executive leadership</li><li>
Experience managing Federal contracts</li><li>
Experience with integrated project schedules and critical path management</li><li>
Experience developing and using Work Breakdown Structures and Work Packages</li><li>
Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements</li><li>
Ability to review and comprehend Service Level Agreements and requirements documents</li><li>
Ability to analyze the performance of IT services using metric analysis tools</li><li>
Bachelor's degree</li><li>
Certified Project Management Professional (PMP) Certification</li></ul>
Nice If You Have:<ul><li>
Experience with National Institutes of Health contracts</li><li>
Master&rsquo;s degree</li><li>
ITIL v3 or v4 Certification</li></ul>
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

ServiceNow Program Manager, Lead

<div></div><div>Date: Mar 11, 2026
Location: McLean, VA, Remote, United States
Company: HII's Mission Technologies division
<div>Requisition Number: 27658

Required Travel: 11 - 25%

Employment Type: Part Time/Hourly/Non-Exempt

Anticipated Salary Range: $143,088.00 - $140,000.00

Security Clearance: Secret
Level of Experience: Management HI 


This opportunity resides with All-Domain Operations (ADO), a business group within HII&rsquo;s Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe. 


Meet HII&rsquo;s Mission Technologies Division 
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you. 


To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072<div><div><div><h2 class="jobSectionHeader"> 
Summary</h2>
</div><div>
HII-Mission Technologies is seeking a part-time remote Program Manager. The Program Manager will direct the overall program and individual project leaders. The work involves interfacing with multiple customers and developing and managing plans across subcontractors. The Project Manager will be responsible for the cost, schedule, and technical performance of the program.</div></div><div><div><h2 class="jobSectionHeader">
What You Will Do</h2>
</div><div><ul><li>Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors. Directs all phases of programs from inception through completion.</li>
<li>Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries.</li>
<li>Program may be based out of a single location utilizing established technologies requiring standard applications to provide solutions to a variety of technical problems.</li>
<li>Responsible for the cost, schedule and technical performance of company programs.</li>
<li>Acts as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance.</li>
<li>Identifies markets, licensing opportunities, and determines the feasibility of business and product development.</li>
<li>Coordinates with internal departments in identifying and implementing business development projects.</li>
<li>Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives.</li>
<li>Evaluate progression of project milestones and modify work as applicable to ensure overall project quality and schedule are being attained.</li>
<li>Regularly engage with key government stakeholders.</li>
<li>Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.</li>
<li>Directs the work of employees assigned to the program.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">What We Are Looking For</h2>
</div><div><ul><li>8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.</li>
<li>Experience in project management of defense contracts.</li>
<li>Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.</li>
<li>Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives.</li>
<li>Self-motivated, decisive, with the ability to adapt to change and competing demands.</li>
<li>Demonstrated communication skills, both written and oral with technical and non-technical staff, all levels of management.</li>
<li>Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.</li>
<li>Clearance: Must possess and maintain a Secret clearance with the ability to obtain and maintain a Top-Secret clearance.</li>
<li>Project Manager Professional (PMP) Certification.</li>
<li>Must be willing to travel up to 25%.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Preferred: Bonus Points For...</h2>
</div><div><ul><li>Minimum 15 years of experience in DoD contracting, munitions response, or defense technology programs.</li>
<li>Proven success in leading large-scale federal contracts and multidisciplinary teams.</li>
<li>Strong understanding of FAR/DFAR compliance, proposal development, and contract execution.</li>
<li>Demonstrated ability to integrate emerging technologies into operational environments.</li>
<li>Extensive experience in joint command operations.</li>
</ul>
#LI-NM1</div></div></div>
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. 


Why HII 
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. 


Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. 


Together we are working to ensure a future where everyone can be free and thrive. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. 


Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.</div></div>

Part-time Program Manager (Mgr Programs 3)

Wrapbook

<div>About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team&mdash;production, accounting, cast, and crew&mdash;all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry&rsquo;s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg&rsquo;s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. 
The Opportunity: Client Operations Program Manager (Remote - US/Canada)
The Client Operations Program Manager is responsible for driving execution across Wrapbook's Client Operations organization- spanning Customer Success, Customer Support, Implementation, Payroll Operations, Workers Compensation, Vendor Payments, and other teams. This role exists to close the gap between strategy and execution: turning priorities into plans, plans into shipped outcomes, and outcomes into visible, measurable progress.
This is not a coordinator role. The Program Manager operates with a high degree of autonomy, takes ownership of cross-functional initiatives from discovery through delivery, and is expected to produce executive-ready artifacts, facilitate decision-making, and hold stakeholders accountable- including people who don't report to them.
Success at this level means leadership bandwidth is multiplied, cross-functional work lands with fewer surprises, and &quot;important but not urgent&quot; initiatives don't stall.
What You'll Do<h3 class="jobSectionHeader">
Program Execution &amp; Strategic Discovery</h3><ul><li>
Maintain a centralized, real-time view of all active Client Ops programs, projects, and initiatives &mdash; including owners, timelines, milestones, and status</li><li>
Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting</li><li>
Lead discovery work across Client Ops functions &mdash; Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments</li><li>
Translate ambiguous problems into structured proposals, decision documents, and execution plans</li><li>
Surface risks and blockers early; propose and drive mitigation strategies before they become fires</li><li>
Create reporting mechanisms that give clear visibility to the Client Operations leadership team</li><li>
Hold cross-functional stakeholders accountable to commitments &mdash; including Product, Finance, EPD, RevOps, and GTM</li><li>
Ensure &quot;important but not urgent&quot; work gets done consistently &mdash; not just the reactive, squeaky-wheel stuff</li></ul><h3 class="jobSectionHeader">
Cross-Functional Initiative Ownership</h3><ul><li>
Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership</li><li>
Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions</li><li>
Manage dependencies across Client Ops, Product &amp; Engineering, Finance, and GTM</li><li>
Build durable systems and clean documentation &mdash; not one-off fixes that create debt later</li><li>
Ensure clean handoffs when work transitions between teams</li></ul><h3 class="jobSectionHeader">
Operational Communication &amp; Visibility</h3><ul><li>
Own the narrative on Client Ops execution &mdash; status updates, initiative briefs, and risk flags to senior leadership</li><li>
Keep the SVP and Director informed without requiring them to chase status</li><li>
Produce artifacts that are clear, concise, and decision-ready</li><li>
Represent Client Ops in cross-functional planning forums</li></ul>
What You'll Have:<ul><li>
5+ years in program management, strategic operations, business operations, or an equivalent role</li><li>
Prefer Experience in a Series B/C SaaS or similarly operationally complex environment</li><li>
Track record of driving ambiguous, cross-functional initiatives from discovery to delivery</li><li>
Experience building dashboards, planning frameworks, and operational documentation</li><li>
Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)</li><li>
Strong written communicator &mdash; able to produce executive-ready artifacts independently</li><li>
Skilled at influencing without authority across multiple functions and levels</li><li>
Strong judgment; knows when to escalate and when to decide</li><li>
High ownership, low ego &mdash; comfortable doing the unglamorous work that makes everything else run</li><li>
Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc) as a core part of how you work &mdash; for drafting, synthesis, research, and building automations. This is not optional; we expect this person to be operating at a fundamentally different speed and output level because of how they use AI</li></ul> 
Why Join Us
At Wrapbook, creativity meets technology &mdash; and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you&rsquo;ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:<ul><li>
Unlimited Paid Time Off</li><li>
Work from anywhere in Canada and USA</li><li>
Health and Dental benefits</li><li>
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home</li><li>
Up to 2% matching RRSP / 401K</li><li>
Learning and Development opportunities</li><li>
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service</li></ul>
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
#LI-Remote
Compensation Range: $110.4K - $174K</div>

Client Operations Program Manager

DGx Security

We are looking for a DGX Success Manager (Case Worker) to support participants through our AI Workforce Foundations program.This role ensures participants not only complete training, but also actually understand, apply, and benefit from AI tools in real life.You will be the bridge between:trainingtechnologyand real human outcomes.Support participants during and after training (up to 90 days)Answer questions and provide guidance on AI tools and platformsHelp participants stay engaged and complete the programTrack participant progress and outcomesAssist with onboarding and basic technical supportCommunicate regularly with participants via email, chat, or phoneIdentify gaps and suggest improvements to the programIdeal CandidateStrong communication and people skillsExperience in customer support, case management, or program coordinationComfortable learning and explaining new technology (AI tools, digital platforms)Organized and detail-orientedSelf-starter who can operate in a fast-moving startup environmentPassion for helping people improve their lives through technologyBonus (Not Required)Experience with workforce programs (WIOA, One Stop, etc.)Experience with CRM systems or participant trackingBackground in education, social services, or community workCompensationPart-time / contract to startCompetitive hourly or per-cohort compensation (based on experience)Opportunity to grow into a full-time role as programs scaleWhy Join DGXBe part of a mission-driven company focused on real impactWork directly on programs helping underserved communities access AIHelp shape a new workforce model at the ground levelGrow with a company building something bigHow to ApplyApply through Indeed or send your resume to:Sal@dgxsecurity.comPay: From $25.00 per hourWork Location: Remote

DGX Success Manager (AI Workforce Program)

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Join AWS Cloud Sales Center (CSC) as a Program Manager driving the execution and evolution of our Future Sellers Academy (FSA). As a single-threaded owner of FSA's operational excellence and program tracks, you'll combine hands-on execution with strategic thinking to continuously improve our cornerstone talent development program. While collaborating with leadership on overall strategy, you'll own the mechanics of FSA delivery, drive efficiency at scale, and serve as a thought leader in early career technical sales talent development. Your unique perspective will help AWS anticipate and adapt to changing talent landscapes, ensuring our programs remain innovative and effective. 
 
Key job responsibilities 
<ul><li>Own and optimize FSA program tracks, ensuring best-in-class delivery while driving continuous improvement</li><li>Serve as a thought leader in early career technical sales talent development, helping shape the future of our programs</li><li>Analyze industry trends and emerging practices to provide strategic insights for program evolution</li><li>Build and maintain robust feedback mechanisms across all levels of the organization</li><li>Drive program efficiency and scaling initiatives while maintaining quality and effectiveness</li><li>Partner with leadership to translate strategy into actionable program components</li><li>Develop and implement metrics to measure program impact and identify opportunities</li></ul> 
A day in the life 
Your day begins collaborating with leaders who are passionate about developing talent and driving innovation. You'll engage with brilliant minds across the organization, from sales leaders to sales specialists, all united in their commitment to excellence. A typical day involves balancing time between the sales floor and program operations - you might start by observing how FSA participants are applying their training, then pivot to working with enablement teams on program improvements. You'll regularly connect with sales managers to gather feedback, analyze program metrics with leadership, and collaborate with learning experience designers to enhance training modules. Whether you're leading feedback sessions with current participants, strategizing with leaders on program evolution, or working with operations teams on scaling initiatives, your focus remains on delivering an exceptional development experience for our early career talent. The role requires flexibility and energy as you navigate between strategic planning and hands-on execution, always keeping the success of our sales representatives at the center of every decision. 
 
About the team 
We are a small but mighty team dedicated to developing the next generation of AWS sales talent. We combine strategic thinking with flawless execution to deliver world-class enablement programs. Our work directly impacts AWS's growth by ensuring our sales talent is prepared for both today's challenges and tomorrow's opportunities. 
 
We're seeking someone who can balance strategic thinking with operational excellence, who understands the evolving landscape of technical sales talent, and who can help us stay ahead of industry trends while delivering exceptional programs today. You'll join a collaborative team that values innovation, direct feedback, and measuring impact, while helping shape the future of how AWS develops early career sales talent.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience</li><li>5+ years of program or project management experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience working cross functionally with tech and non-tech teams</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>4+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>Experience in defining and implementing process improvement initiatives using data and metrics</li><li>3+ years of leading large complex programs experience</li><li>3+ years of leading large complex programs. Sales or talent programs preferred.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually 
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually</div>

Program Manager, Cloud Sales Center Talent Team

CabCall Experts (CCE)

About CabCall Experts:CabCall Experts is a leading call answering and dispatch service provider, supporting taxi companies across the UK, Australia, and the US. We are committed to delivering reliable, high-quality customer support solutions to our global clients.Job Description:We are seeking a commercially driven CRM &amp; AI Systems Manager to design, implement, and optimise a fully integrated CRM and intelligent systems ecosystem. This is a key role focused on building a best-in-class Zoho CRM platform while embedding AI solutions to improve sales performance, operational efficiency, and customer experience.Key Responsibilities:<ul><li>Lead CRM selection, implementation, and optimisation (Zoho CRM preferred)</li><li>Identify and implement AI use cases (lead scoring, forecasting, reporting, proposals, and client communication)</li><li>Integrate CRM with finance, marketing, and operational systems</li><li>Build real-time dashboards and generate actionable insights</li><li>Drive user adoption through training and promote a data-driven, AI-enabled culture</li><li>Continuously improve processes, workflows, and pipeline performance</li></ul>Requirements:<ul><li>5&ndash;6 years of experience in CRM implementation and management (Zoho preferred)</li><li>Experience with automation and/or AI integration in business processes</li><li>Strong understanding of sales pipelines and CRM workflows</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred)</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Collaborative and growth-oriented work environment</li><li>Opportunity to lead AI-driven transformation initiatives</li></ul>How to Apply:Please submit your resume along with a brief cover letter outlining your relevant experience.Pay: Rs15,000.00 per monthWork Location: In person

CRM and AI Systems Manager

Search 10000+ Customer program manager jobs near you this April. New roles added regularly across leading industries. Apply today.