customer program manager

<div><div>Join our Air Freight service line at DHL Global Forwarding, Freight (DGFF) GSC &ndash; Global Service Centre!</div> 
Job Title: Manager (IC) &ndash; Air Freight
RCS Grade: K
Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)
In this role, you will have the opportunity to operate on a segment of service we offer for Air Freight, and be responsible for process &amp; stake holder management, and drive improvements in the process. 
Key Responsibilities: Manager role (Individual Contributor) 
<ul><li>Customer Relationship Management: Build and maintain strong business partnerships with external customers across all levels, ensuring alignment on service expectations and operational goals.</li>
<li>Operational Performance &amp; Escalation Management: Lead and drive tactical and operational performance across DGF products (Air, Domestic, and Brokerage). Conduct root cause analysis and proactively develop supply chain strategies while managing and resolving customer escalations.</li>
<li>Customer Engagement &amp; Strategic Presentations: Prepare and deliver performance reviews, opportunity analysis, and strategic plans in regular customer-facing meetings.</li>
<li>Cross-Regional Collaboration: Partner with regional counterparts to develop and execute cross-regional initiatives, fostering streamlined solutions and consistent service delivery.</li>
<li>Operational Visibility &amp; Flow Optimization: Support DGF stations with tools and visibility to improve the management of goods and data flow, driving efficiency aligned with best practices.</li>
<li>Product Operations Alignment: Collaborate with regional and country-level product operations teams to enhance operational effectiveness and network cooperation.</li>
<li>Special Project &amp; Issue Escalation: Provide visibility to regional/global product teams on special projects and operational issues impacting customer performance.</li>
<li>End-to-End Solution Delivery: Coordinate with global/regional Air Freight teams to ensure harmonized product implementation and seamless origin-to-destination execution.</li>
<li>Demand Planning for Peak Seasons: Work closely with product management teams to plan and manage seasonal volume fluctuations effectively.</li>
<li>Innovative Solution Development: Partner with Customer Solutions &amp; Innovations, other DPDHL business units, and external stakeholders to develop tailored solutions that meet evolving customer needs.</li>
<li>Shipment Monitoring &amp; Performance Analysis:</li>
<li>Proactive shipment tracking and exception management.</li>
<li>Deliver comprehensive reporting including:</li>
<li>Contractual vs. non-contractual volume analysis.</li>
<li>Performance evaluation by service type and legacy systems.</li>
<li>Station-level performance tracking with a focus on UK locations.</li>
<li>Weekly Reviews &amp; Support Coordination: Facilitate weekly performance reviews to identify trends, control exceptions, and offer operational support to stations.</li>
<li>Exception Handling for Non-US Lanes: Manage and report exceptions for Foreign-to-Foreign shipments to ensure consistent service quality.</li>
<li>Continuous Improvement &amp; R&amp;D:
</li><li>Development of new operational support reports.</li>
<li>Dedicate time for process optimization through:</li>
<li>Improvement of data quality and reporting efficiency.</li>
<li>Adaptation of reports in response to system changes.</li></ul> 
Required Skills &amp; Qualifications:
<ul><li>Bachelor's degree from a recognized university in any discipline; management qualification is preferred.</li>
<li>Minimum of 5&ndash;8 years of relevant experience in logistics operations, with a strong focus on Air Freight.</li>
<li>In-depth understanding of transport management</li>
<li>Proven ability to drive process improvements using First Choice/Six Sigma tools such as GEMBA, KAIZEN, Pareto analysis, etc.</li>
<li>Excellent communication skills (both verbal and written) and strong interpersonal abilities.</li>
<li>Self-motivated with a continuous learning mindset and commitment to professional development.</li>
<li>Demonstrated people management, analytical, and organizational skills, along with solid project management capabilities.</li>
<li>Strong background in logistics solution development and international logistics, with expertise in complex supply chain analysis.</li>
<li>Ability to lead cross-functional teams and deliver results in a dynamic, global environment across multiple time zones and priorities.</li>
<li>Operational expertise in overcoming logistics challenges and simplifying complex, expedited supply chain solutions for new and existing customers.</li>
<li>Resilient and persistent approach to problem-solving; confident in engaging with clients, suppliers, and contractors.</li>
<li>Skilled in navigating complex issues with tact, patience, diplomacy, and professionalism.</li>
<li>Capable of fostering and maintaining relationships with customers and third-party service providers.</li>
<li>Analytical thinker with the agility to understand and adapt to evolving customer needs.</li>
<li>Exceptional organizational and time management skills, with the ability to manage multiple projects and deadlines effectively.</li>
<li>Strong work ethic, dependable, enthusiastic, and resourceful with a proactive mindset.</li>
<li>Team player with the ability to work independently; brings a positive outlook and strong listening and communication skills.</li>
<li>Fluent in English (both written and spoken); proficiency in additional languages is an asset.</li>
<li>Proficient in Microsoft Office 365; additional digital tools proficiency is a plus.</li>
<li>The applicant must be willing to work in a 24/7 operational environment, including rotational and night shifts.</li></ul> 
Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Apply now and embark on an exciting journey with us!
Why Join Our Shared Services (GSC) Team?
At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.
As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.
You can SmartConnect us to know more about GSC and hear from our own people.</div>

Customer Program Manager - AFR

Fictiv

<div><div>Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk&mdash;ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.</div> 
Fictiv exists to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv's capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.

Job Description

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you're passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Program Manager &ndash; Mechanical, you will be working directly with our US-based customers, and you'll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate with the cross-functional teams to resolve customer pain points, address customer needs, and help manage customer projects end to end. You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world.

Work Hours - 9am-5pm US Pacific Time (Mon-Fri). There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule (2 days home/3 days in office).

What you will be doing
<ul>
<li>Customer Management: You will be our customers' best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty.</li>
<li>Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.</li>
<li>Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full</li>
<li>Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.</li>
<li>Program Management: Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li>
<li>Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.</li>
</ul>
Desired Traits
<ul>
<li>Bachelor's degree in Mechanical Engineering and over 6 years of relevant experience in the manufacturing industry, preferably in a client-facing role.</li>
<li>The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.</li>
<li>We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred.</li>
<li>This role requires a self-starter mentality. We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.</li>
<li>The basic project management/operations knowledge- scope, timing and quality. logistics, RMAs, change requests, invoicing.</li>
<li>Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.</li>
</ul>
Interested in learning more? We look forward to hearing from you soon.<div> 

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We're actively seeking teammates who:
<ul>
<li>Bring diverse perspectives and experience to our culture and company.</li>
<li>Excel at being part of a strong, empathetic team.</li>
<li>Thrive in an environment emphasizing respect, honesty, collaboration, and growth.</li>
<li>Have an 'always learning' mindset that celebrates learning, not just wins.</li>
<li>Help us continue to build a world-class organization that values the contributions of all of our teammates</li>
</ul>
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</div></div>

Associate Customer Program Manager – Mechanical (EG)

Husky Injection Molding

<div><div><div><div>At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with &ndash; and be challenged by &ndash; a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution &ndash; then we want you to join the Husky TechnologiesTM team! 
Job Description
As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded. 
Key Responsibilities:<ul>
<li>Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.</li>
<li>Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.</li>
<li>Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.</li>
<li>Document and define all services included in the contract, ensuring they are scheduled and recorded in the appropriate Husky systems.</li>
<li>Oversee customer expectations to align with contract objectives and goals, ensuring customer satisfaction and managing contract renewals.</li>
<li>Plan and schedule contract milestones using appropriate tools and be accountable for the delivery of these milestones.</li>
<li>Generate and present progress reports, presentations, and other contract documentation both internally and to the customer.</li>
<li>Coordinate all activities related to contract implementation and ongoing processes, acting as the primary point of contact for both internal teams and customers.</li>
<li>Lead weekly calls with customers to manage relationships and escalate issues as necessary.</li>
<li>Schedule upcoming work with Field Service teams, ensuring seamless completion.</li></ul>
 Qualifications<ul>
<li>Experience in a preform or plastics manufacturing environment with a strong understanding of operational KPIs.</li>
<li>A Post-Secondary Mechanical Engineering degree or equivalent, with a minimum of 3-5 years' experience in operations or technical project management.</li>
<li>Proven project management experience and engineering work experience, enabling technical discussions and problem-solving with customers.</li>
<li>Specific expertise in injection molding technology and various applications (e.g., PET, Thin wall, Closures, Multilayer).</li>
<li>Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues in collaboration with internal teams.</li>
<li>Strong organizational, negotiation, and project management skills, with proficiency with various tools such as Power Point, Excel (Pivot Table and Data Model), PowerBI, and SharePoint.</li>
<li>Knowledge of Service and customer issue resolution, ERP Systems (e.g. SAP, BaanLN, etc.) and ability to follow the 8D methodology.</li>
<li>Sales-oriented with the ability to assess business requirements and a continuous improvement mindset.</li>
<li>This role requires a blend of technical competency, project management expertise, and customer-centric focus to ensure seamless service delivery and client satisfaction.</li>
<li>Fluent in Arabic and English</li></ul>
#LI-Remote 
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.</div></div></div></div>

Customer Program Manager - Egypt (m/f/d)

<div>
 
 WHAT YOU DO AT AMD CHANGES EVERYTHING
 
 
 
 At AMD, our mission is to build great products that accelerate next-generation computing experiences&mdash;from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you&rsquo;ll discover the real differentiator is our culture. We push the limits of innovation to solve the world&rsquo;s most important challenges&mdash;striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.
 
 Together, we advance your career.
 
 
 
 
 The Role
 
 
 
 We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems.
 
 
 
 The Person
 
 
 
 As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers&rsquo; platforms to ensure highest level customer satisfaction throughout their product lifecycle.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Defines, plans and drives projects and program plans based on management and senior technical guidance
 </li>
 <li>
 Possesses a thorough knowledge of the principles of project management and can apply them effectively on small to large size projects
 </li>
 <li>
 Has responsibility for projects or processes of significant technical importance and for results that cross engineering project areas
 </li>
 <li>
 Initiates significant changes to existing processes and methods to improve project and team efficiency
 </li>
 <li>
 Creates and maintains project management artifacts such as schedule, resource and resource forecast, risk and issues logs
 </li>
 <li>
 Provides unique views of project status updates and facilitates cross development team dependencies and communications
 </li>
 <li>
 Identify action or mitigation plans for issues or risks that arise during the project lifecycle
 </li>
 <li>
 Collaborates with core teams and execution teams to identify areas that require special attention or escalations to identify corrective actions
 </li>
 <li>
 Collect, analyze, organize and publish work performance data via dashboards and recurring status reports
 
 
 
 </li>
 </ul>
 
 PREFERRED EXPERIENCE:
 
 10+ years experience
 
 
 <ul>
 <li>
 Detailed oriented, self-driven with a strong sense of pride and ownership.
 </li>
 <li>
 Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
 </li>
 <li>
 Ability to build relationships and work effectively as a self-starter and as part of a team
 </li>
 <li>
 Proactively involve team members in planning, decision-making and execution efforts
 </li>
 <li>
 People management experience is desirable
 </li>
 <li>
 Excellent verbal and written communication skills to handle all levels of interaction, including executive level
 </li>
 <li>
 Horizontal leadership/Matrix management experience
 </li>
 <li>
 Technical program management and customer relationship management
 </li>
 <li>
 Collaborate in problem solving and mitigating risks with Engineering, Program/Project Management, Business Units and Product Management - both internal and external
 </li>
 <li>
 Strong knowledge of productivity and project tools including Jira, Confluence, Microsoft Office Suite
 
 
 
 </li>
 </ul>
 
 Academic Credentials
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer/Electrical Engineering
 </li>
 <li>
 Formal project management education, PMP / Scrum Master
 
 
 
 </li>
 </ul>
 
 Benefits offered are described:
 
 AMD benefits at a glance.
 
 
 
 AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants&rsquo; needs under the respective laws throughout all stages of the recruitment and selection process.
 
 
 
</div>

Program Manager 2

Paysky

<div>
 
 
 Account Program Manager
 
 
 
 
 
 
 
 About PaySky:
 
 
 
 PaySky is a next-generation Payment Solutions Provider (PSP), offering a comprehensive range of payment solutions to financial institutions, merchants, enterprises, and consumers worldwide. With a vision of democratizing e-payments, PaySky is committed to making payment solutions accessible to everyone, everywhere, ensuring seamless digital transaction experiences.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The
 
 Account Program Manager
 
 will handle one key account end-to-end. The role focuses on making sure delivery commitments are met, issues are solved quickly, and the client stays satisfied. This person will be the main point of contact for delivery matters and will coordinate with different internal teams to keep things on track.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Own the delivery plan for the assigned account.
 </li>
 <li>
 Track progress of all projects and highlight risks early.
 </li>
 <li>
 Follow up with internal teams to resolve blockers.
 </li>
 <li>
 Be the escalation point for the client on delivery and support issues.
 </li>
 <li>
 Keep delivery trackers and reports updated.
 </li>
 <li>
 Run regular check-ins with client stakeholders to make sure they are satisfied.
 </li>
 <li>
 Log and track risks and issues, escalating where needed.
 </li>
 <li>
 Collect client feedback and share it internally in a structured way.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 
 
 Delivery (50%)
 
 
 <ul>
 <li>
 &ge; 90% of account projects delivered on time.
 </li>
 <li>
 No unresolved escalations beyond SLA.
 </li>
 <li>
 Delivery reports updated every sprint/cycle.
 </li>
 </ul>
 
 
 Customer Satisfaction (25%)
 
 
 <ul>
 <li>
 &ge; 90% client satisfaction (CSAT).
 </li>
 <li>
 &ge; 95% SLA adherence.
 </li>
 <li>
 Positive feedback from regular check-ins.
 </li>
 </ul>
 
 
 Escalations &amp; Risks (15%)
 
 
 <ul>
 <li>
 All risks/issues logged and escalated within agreed timelines.
 </li>
 <li>
 &ge; 90% of blockers resolved within SLA.
 </li>
 </ul>
 
 
 Feedback &amp; Internal Alignment (10%)
 
 
 <ul>
 <li>
 &ge; 90% satisfaction from internal delivery/product teams on requirements clarity.
 </li>
 <li>
 Client feedback must be documented and shared with the internal teams within one week of receiving it, for at least 80% of cases.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 ✔ Competitive salary
 
 
 ✔ Social &amp; Medical insurance
 
 
 ✔ Flexible working environment
 
 
 ✔ Performance-based bonus
 
 
 ✔ Learning, Development &amp; Career growth opportunities
 
 
 
 
 
 Apply directly via
 
 Easy Apply
 
 on LinkedIn or send your CV to
 
 yasmine.mahmoud@paysky.io
 
 
</div>

Account Program Manager

GE Aerospace

Role Overview: As the Customer Program Manager for the Qatar Airways, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts on GE90-100 &amp; GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements. In this role, you will: <ul> <li>Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.</li> <li>Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.</li> <li>Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.</li> <li>Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.</li> </ul> This role is critical to ensuring the success of the Qatar GE90-100 &amp; GP7200 programs, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction. Roles and Responsibilities <ul> <li>Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts</li> <li>Provide overall leadership for the execution for Qatar GE90 and GP contracts</li> <li>Assist in sales campaigns for new contracts and proposals.</li> <li>Assure timely resolution of customer issues, commercial issues and customer satisfaction</li> <li>Cross functional services team leadership managing GE operational targets and Qatar fleet stability.</li> <li>Function as liaison between internal organizations and Qatar on services.</li> <li>Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.</li> <li>Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.</li> <li>Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.</li> </ul> Required Qualifications <ul> <li>This role requires significant experience in the Services &amp; Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).</li> <li>Resiliency in Conflict resolution</li> <li>Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management</li> <li>Strong oral and written communication skills in English</li> </ul> Desired Characteristics <ul> <li>Humble: respectful, receptive &amp; agile</li> <li>Transparent: shares critical information, speaks with candor, contributes constructively</li> <li>Focused: quick learner, strategically prioritizes work, committed</li> <li>Leadership ability: strong communicator, decision-maker, collaborative</li> <li>Problem solver: analytical-minded, challenges existing processes, critical thinker</li> </ul>

Senior Services Manager

<div><div>Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk&mdash;ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.</div> 
Impact In This Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you're passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Project Manager &ndash; Mechanical, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.

Work Hours- 9am-5pm US Pacific Time (Mon-Fri). There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule (2 days home/3 days in office).

You will report to the Lead of Program Management.

What You'll Be Doing
<ul>
<li>Customer Management: At Fictiv, you will be our customers' best ally. Work closely with them to ensure a seamless and high-quality experience.</li>
<li>Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management, and system update/maintenance.</li>
<li>Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams.</li>
<li>Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders.</li>
<li>Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements.</li>
<li>Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.</li>
</ul>
Desired Traits
<ul>
<li>Bachelor's degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.</li>
<li>The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.</li>
<li>We obsess over our customers- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.</li>
<li>This role requires a self-starter mentality. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.</li>
<li>Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.</li></ul><div> 

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We're actively seeking teammates who:
<ul>
<li>Bring diverse perspectives and experience to our culture and company.</li>
<li>Excel at being part of a strong, empathetic team.</li>
<li>Thrive in an environment emphasizing respect, honesty, collaboration, and growth.</li>
<li>Have an 'always learning' mindset that celebrates learning, not just wins.</li>
<li>Help us continue to build a world-class organization that values the contributions of all of our teammates</li>
</ul>
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</div></div>

Associate Customer Project Manager – Mechanical

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