customer program manager

<div></div><div><p><b>Date: </b>Mar 11, 2026
</p><p><b>Location:</b> McLean, VA, Remote, United States
</p><p><b>Company: </b>HII's Mission Technologies division
</p><div><p>Requisition Number: 27658</p>
<p>
Required Travel: 11 - 25%</p>
<p>
Employment Type: Part Time/Hourly/Non-Exempt</p>
<p>
Anticipated Salary Range: $143,088.00 - $140,000.00</p>
<p>
Security Clearance: Secret
</p><p>Level of Experience: Management HI</p><br>
<p></p>
<p>
This opportunity resides with <b>All-Domain Operations (ADO)</b>, a business group within HII&rsquo;s Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.</p>
<p>
HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.</p><br>
<p></p>
<p><b>
Meet HII&rsquo;s Mission Technologies Division</b><br>
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you.</p><br>
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<p>
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2>
</div><div><p>
HII-Mission Technologies is seeking a part-time remote Program Manager. The Program Manager will direct the overall program and individual project leaders. The work involves interfacing with multiple customers and developing and managing plans across subcontractors. The Project Manager will be responsible for the cost, schedule, and technical performance of the program.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What You Will Do</b></h2>
</div><div><ul><li>Responsible for providing program management oversight to a single customer requiring coordination of program requirements across planning stages with several subcontractors. Directs all phases of programs from inception through completion.</li>
<li>Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries.</li>
<li>Program may be based out of a single location utilizing established technologies requiring standard applications to provide solutions to a variety of technical problems.</li>
<li>Responsible for the cost, schedule and technical performance of company programs.</li>
<li>Acts as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance.</li>
<li>Identifies markets, licensing opportunities, and determines the feasibility of business and product development.</li>
<li>Coordinates with internal departments in identifying and implementing business development projects.</li>
<li>Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives.</li>
<li>Evaluate progression of project milestones and modify work as applicable to ensure overall project quality and schedule are being attained.</li>
<li>Regularly engage with key government stakeholders.</li>
<li>Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.</li>
<li>Directs the work of employees assigned to the program.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What We Are Looking For</b></h2>
</div><div><ul><li>8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.</li>
<li>Experience in project management of defense contracts.</li>
<li>Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.</li>
<li>Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives.</li>
<li>Self-motivated, decisive, with the ability to adapt to change and competing demands.</li>
<li>Demonstrated communication skills, both written and oral with technical and non-technical staff, all levels of management.</li>
<li>Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.</li>
<li>Clearance: Must possess and maintain a Secret clearance with the ability to obtain and maintain a Top-Secret clearance.</li>
<li>Project Manager Professional (PMP) Certification.</li>
<li>Must be willing to travel up to 25%.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Preferred: Bonus Points For...</b></h2>
</div><div><ul><li>Minimum 15 years of experience in DoD contracting, munitions response, or defense technology programs.</li>
<li>Proven success in leading large-scale federal contracts and multidisciplinary teams.</li>
<li>Strong understanding of FAR/DFAR compliance, proposal development, and contract execution.</li>
<li>Demonstrated ability to integrate emerging technologies into operational environments.</li>
<li>Extensive experience in joint command operations.</li>
</ul>
<p>#LI-NM1</p></div></div></div><p>
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.</p><br>
<p></p>
<p><b>
Why HII</b><br>
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.</p><br>
<p></p>
<p>
Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.</p><br>
<p></p>
<p><b>
Together we are working to ensure a future where everyone can be free and thrive.</b><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.</p><br>
<p></p>
<p><b>
Do You Need Assistance?</b><br>
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to <b>buildyourcareer@hii-co.com</b> and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call <b>1-844-849-8463</b> for assistance. Press #3 for HII Mission Technologies.</p></div></div><p></p>

Part-time Program Manager (Mgr Programs 3)

Wrapbook

<div><p><b>About Us:</b></p><p>
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team&mdash;production, accounting, cast, and crew&mdash;all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.</p><p>
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry&rsquo;s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg&rsquo;s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.</p><p></p><p><b><br>
The Opportunity: Client Operations Program Manager (Remote - US/Canada)</b></p><p>
The Client Operations Program Manager is responsible for driving execution across Wrapbook's Client Operations organization- spanning Customer Success, Customer Support, Implementation, Payroll Operations, Workers Compensation, Vendor Payments, and other teams. This role exists to close the gap between strategy and execution: turning priorities into plans, plans into shipped outcomes, and outcomes into visible, measurable progress.</p><p>
This is not a coordinator role. The Program Manager operates with a high degree of autonomy, takes ownership of cross-functional initiatives from discovery through delivery, and is expected to produce executive-ready artifacts, facilitate decision-making, and hold stakeholders accountable- including people who don't report to them.</p><p>
Success at this level means leadership bandwidth is multiplied, cross-functional work lands with fewer surprises, and &quot;important but not urgent&quot; initiatives don't stall.</p><p></p><p><b>
What You'll Do</b></p><p></p><h3 class="jobSectionHeader"><b>
Program Execution &amp; Strategic Discovery</b></h3><ul><li><p>
Maintain a centralized, real-time view of all active Client Ops programs, projects, and initiatives &mdash; including owners, timelines, milestones, and status</p></li><li><p>
Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting</p></li><li><p>
Lead discovery work across Client Ops functions &mdash; Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments</p></li><li><p>
Translate ambiguous problems into structured proposals, decision documents, and execution plans</p></li><li><p>
Surface risks and blockers early; propose and drive mitigation strategies before they become fires</p></li><li><p>
Create reporting mechanisms that give clear visibility to the Client Operations leadership team</p></li><li><p>
Hold cross-functional stakeholders accountable to commitments &mdash; including Product, Finance, EPD, RevOps, and GTM</p></li><li><p>
Ensure &quot;important but not urgent&quot; work gets done consistently &mdash; not just the reactive, squeaky-wheel stuff</p></li></ul><h3 class="jobSectionHeader"><b>
Cross-Functional Initiative Ownership</b></h3><ul><li><p>
Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership</p></li><li><p>
Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions</p></li><li><p>
Manage dependencies across Client Ops, Product &amp; Engineering, Finance, and GTM</p></li><li><p>
Build durable systems and clean documentation &mdash; not one-off fixes that create debt later</p></li><li><p>
Ensure clean handoffs when work transitions between teams</p></li></ul><h3 class="jobSectionHeader"><b>
Operational Communication &amp; Visibility</b></h3><ul><li><p>
Own the narrative on Client Ops execution &mdash; status updates, initiative briefs, and risk flags to senior leadership</p></li><li><p>
Keep the SVP and Director informed without requiring them to chase status</p></li><li><p>
Produce artifacts that are clear, concise, and decision-ready</p></li><li><p>
Represent Client Ops in cross-functional planning forums</p></li></ul><p></p><p><b>
What You'll Have:</b></p><ul><li><p>
5+ years in program management, strategic operations, business operations, or an equivalent role</p></li><li><p>
Prefer Experience in a Series B/C SaaS or similarly operationally complex environment</p></li><li><p>
Track record of driving ambiguous, cross-functional initiatives from discovery to delivery</p></li><li><p>
Experience building dashboards, planning frameworks, and operational documentation</p></li><li><p>
Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)</p></li><li><p>
Strong written communicator &mdash; able to produce executive-ready artifacts independently</p></li><li><p>
Skilled at influencing without authority across multiple functions and levels</p></li><li><p>
Strong judgment; knows when to escalate and when to decide</p></li><li><p>
High ownership, low ego &mdash; comfortable doing the unglamorous work that makes everything else run</p></li><li><p>
Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc) as a core part of how you work &mdash; for drafting, synthesis, research, and building automations. This is not optional; we expect this person to be operating at a fundamentally different speed and output level because of how they use AI</p></li></ul><p><b><br>
Why Join Us</b></p><p>
At Wrapbook, creativity meets technology &mdash; and not just in the product.</p><p>
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you&rsquo;ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:</p><ul><li><p>
Unlimited Paid Time Off</p></li><li><p>
Work from anywhere in Canada and USA</p></li><li><p>
Health and Dental benefits</p></li><li><p>
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home</p></li><li><p>
Up to 2% matching RRSP / 401K</p></li><li><p>
Learning and Development opportunities</p></li><li><p>
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service</p></li></ul><p><b>
Our Pledge to Fostering an Inclusive and Safe Workplace:</b></p><p>
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.</p><p><b>
Apply Now</b></p><p>
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!</p><p>
#LI-Remote</p><p>
Compensation Range: $110.4K - $174K</p></div>

Client Operations Program Manager

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The Customer Success Center of Excellence (CS COE) is seeking a Principal Program Manager &ndash; Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers.
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This is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. The Principal Program Manager - Tech will manage cross-team initiatives between CS COE teams, orchestrate QBRs, coordinate with stakeholder teams to resolve blockers, and serve as a force multiplier to CS COE leadership. This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale.
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The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This person must be technically fluent, an executive-level communicator, discreet with sensitive information, and capable of managing multiple competing priorities in a fast-paced, high-growth environment. The role requires meticulous execution while never losing sight of the strategic picture.
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Key job responsibilities<br>
<ul><li>Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams
</li><li>Coordinate with stakeholder teams to identify and resolve blockers (incl. technical blockers), leveraging technical understanding to communicate effectively about technical issues without requiring translation
</li><li>Own the development and writing of Quarterly Business Reviews (QBRs) for the CS COE, synthesizing business performance data and organizational health metrics into strategic narratives, and serve as quality control lead for all planning and strategy documents, ensuring consistency in messaging and alignment with organizational priorities
</li><li>Own the process for development of operational planning documents for the CS COE, driving the end-to-end creation and editing process for these critical planning cycles
</li><li>Participate in executive forums, synthesizing complex discussions into key decisions, actionable insights, and decision frameworks that drive organizational alignment
</li><li>Serve as the organizational lead for headcount tracking, maintaining real-time visibility into staffing and partnering with Finance, HR, and Recruiting
</li><li>Manage the CS COE budget, maintaining full visibility into actuals, forecasts, and variances, and own Travel &amp; Expense management
</li><li>Architect and manage the annual summit and events calendar, lead meeting planning, and partner with communications to support speaking engagements and award applications
</li><li>Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes requiring cross-organizational coordination
</li><li>Proactively identify operational barriers and broker solutions between competing interests across organizational silos
</li><li>Influence senior leaders and drive consensus on contentious issues, removing barriers and accelerating execution on the organization's highest-priority objectives
</li></ul><br>
About the team<br>
Diverse Experiences<br>
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS?<br>
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Inclusive Team Culture<br>
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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
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Mentorship &amp; Career Growth<br>
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We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance<br>
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent</li><li>7+ years of experience in program management, business operations, or strategy roles in fast-paced, large-scale organizations</li><li>Technical understanding sufficient to communicate effectively with stakeholder teams about product-related issues and blockers without requiring translation</li><li>Strong written communication skills, including experience writing executive-level documents such as QBRs</li><li>Experience supporting or advising senior leaders</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>7+ years of technical program management experience</li><li>Previous experience in a Product/Technical Business Operations, or Technical Program Manager role</li><li>Experience working directly with customer-facing technical teams in cloud computing, AWS services, or SaaS products</li><li>Experience owning or contributing to annual planning processes and running operational cadences such as QBRs or MBRs</li><li>Experience managing headcount in a large, matrixed organization</li><li>Experience planning and executing events, offsites, or summits</li><li>Experience managing budgets and working cross-functionally with Finance teams, with expertise in Excel for data analysis and business reporting</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Mountain View - 203,500.00 - 275,300.00 USD annually<br>
USA, CA, San Francisco - 203,500.00 - 275,300.00 USD annually<br>
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually</div><p></p>

Principal Program Manager - Tech, Customer Success Center of Excellence, AWS Specialist and Partner Organization

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Join AWS Cloud Sales Center (CSC) as a Program Manager driving the execution and evolution of our Future Sellers Academy (FSA). As a single-threaded owner of FSA's operational excellence and program tracks, you'll combine hands-on execution with strategic thinking to continuously improve our cornerstone talent development program. While collaborating with leadership on overall strategy, you'll own the mechanics of FSA delivery, drive efficiency at scale, and serve as a thought leader in early career technical sales talent development. Your unique perspective will help AWS anticipate and adapt to changing talent landscapes, ensuring our programs remain innovative and effective.<br>
<br>
Key job responsibilities<br>
<ul><li>Own and optimize FSA program tracks, ensuring best-in-class delivery while driving continuous improvement</li><li>Serve as a thought leader in early career technical sales talent development, helping shape the future of our programs</li><li>Analyze industry trends and emerging practices to provide strategic insights for program evolution</li><li>Build and maintain robust feedback mechanisms across all levels of the organization</li><li>Drive program efficiency and scaling initiatives while maintaining quality and effectiveness</li><li>Partner with leadership to translate strategy into actionable program components</li><li>Develop and implement metrics to measure program impact and identify opportunities</li></ul><br>
A day in the life<br>
Your day begins collaborating with leaders who are passionate about developing talent and driving innovation. You'll engage with brilliant minds across the organization, from sales leaders to sales specialists, all united in their commitment to excellence. A typical day involves balancing time between the sales floor and program operations - you might start by observing how FSA participants are applying their training, then pivot to working with enablement teams on program improvements. You'll regularly connect with sales managers to gather feedback, analyze program metrics with leadership, and collaborate with learning experience designers to enhance training modules. Whether you're leading feedback sessions with current participants, strategizing with leaders on program evolution, or working with operations teams on scaling initiatives, your focus remains on delivering an exceptional development experience for our early career talent. The role requires flexibility and energy as you navigate between strategic planning and hands-on execution, always keeping the success of our sales representatives at the center of every decision.<br>
<br>
About the team<br>
We are a small but mighty team dedicated to developing the next generation of AWS sales talent. We combine strategic thinking with flawless execution to deliver world-class enablement programs. Our work directly impacts AWS's growth by ensuring our sales talent is prepared for both today's challenges and tomorrow's opportunities.<br>
<br>
We're seeking someone who can balance strategic thinking with operational excellence, who understands the evolving landscape of technical sales talent, and who can help us stay ahead of industry trends while delivering exceptional programs today. You'll join a collaborative team that values innovation, direct feedback, and measuring impact, while helping shape the future of how AWS develops early career sales talent.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience</li><li>5+ years of program or project management experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience working cross functionally with tech and non-tech teams</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>4+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>Experience in defining and implementing process improvement initiatives using data and metrics</li><li>3+ years of leading large complex programs experience</li><li>3+ years of leading large complex programs. Sales or talent programs preferred.</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually<br>
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually</div><p></p>

Program Manager, Cloud Sales Center Talent Team

CabCall Experts (CCE)

<p>About CabCall Experts:</p><p>CabCall Experts is a leading call answering and dispatch service provider, supporting taxi companies across the UK, Australia, and the US. We are committed to delivering reliable, high-quality customer support solutions to our global clients.</p><p><b>Job Description:</b></p><p>We are seeking a commercially driven <b>CRM &amp; AI Systems Manager</b> to design, implement, and optimise a fully integrated CRM and intelligent systems ecosystem. This is a key role focused on building a best-in-class Zoho CRM platform while embedding AI solutions to improve sales performance, operational efficiency, and customer experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead CRM selection, implementation, and optimisation (Zoho CRM preferred)</li><li>Identify and implement AI use cases (lead scoring, forecasting, reporting, proposals, and client communication)</li><li>Integrate CRM with finance, marketing, and operational systems</li><li>Build real-time dashboards and generate actionable insights</li><li>Drive user adoption through training and promote a data-driven, AI-enabled culture</li><li>Continuously improve processes, workflows, and pipeline performance</li></ul><p><b>Requirements:</b></p><ul><li>5&ndash;6 years of experience in CRM implementation and management (Zoho preferred)</li><li>Experience with automation and/or AI integration in business processes</li><li>Strong understanding of sales pipelines and CRM workflows</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred)</li></ul><p><b>What We Offer:</b></p><ul><li>Market-competitive salary</li><li>Collaborative and growth-oriented work environment</li><li>Opportunity to lead AI-driven transformation initiatives</li></ul><p><b>How to Apply:</b></p><p>Please submit your resume along with a brief cover letter outlining your relevant experience.</p><p>Pay: Rs15,000.00 per month</p><p>Work Location: In person</p>

CRM and AI Systems Manager

CDM Smith

<p></p><div><div><div><div>Seeking highly qualified professional to lead and expand CDM Smith&rsquo;s existing portfolio with the U.S. Army Corps of Engineers (USACE) in support of its civil works mission. CDM Smith, a full-service firm, has served USACE for over 30 years through diverse contracts covering planning, engineering, design, construction, and extensive support in developing decision support and data management systems. The successful candidate will foster growth by aligning CDM Smith&rsquo;s core competencies with USACE priorities and funding as well as expanding new digital solutions into the AEC portfolio.<br>
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**The position can be based out of Texas, Northeast, or mid-Atlantic regions of the U.S. We offer in office, hybrid or remote working environments allowing for flexible work options.**<br>
<br>
As a Client Service Leader (CSL), you will collaborate with clients, devise strategic partnerships and develop comprehensive solutions in support of USACE&rsquo;s civil works mission. This will include seeking new business opportunities and leading proposal development activities that incorporate existing planning, engineering, and construction services with new digital solutions and digital analytics. As a member of our high-performing team, you will contribute to CDM Smith's federal mission by:<br>
<br>
<ul><li>Serving as the client-facing representative by keeping attune to agency initiatives, budgeting, programming, legislation, and organizational changes.</li><li>Identifying and developing new business opportunities with USACE and support pursuits of major civil works and infrastructure projects nationwide, including flood risk management, coastal storm risk management and other USACE mission areas.</li><li>Leading strategic business development efforts (office meetings, capabilities presentations, webinars, etc.).</li><li>Possessing an established business network (client decision-makers and teaming partners).</li><li>Serving as capture manager for proposal efforts to include managing and communicating amongst a diverse team of technical experts and marketing professionals.</li><li>Engaging with Program and Project Managers that will result in the delivery of quality projects that meet scope, schedule, budget and quality commitments to maintain client satisfaction.</li><li>Maintaining awareness of federal marketplace related to business opportunities, including competitors, partners, and subcontractors/subconsultants.</li><li>Contributing to firm's stature by actively participating in leadership roles in professional societies and associations.</li></ul></div>
</div><div><p><b>Minimum Qualifications</b></p>
<ul><li>Bachelor's degree.
</li><li>15 years of related experience.
</li><li>Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
</li><li>Equivalent additional directly related experience will be considered in lieu of a degree.</li></ul>
</div><div><p><b>Preferred Qualifications</b></p>
<ul><li>Previous related work experience with USACE Civil Works programs.</li><li>Prior experience working for USACE or serving USACE as a consultant.</li><li>Registration as a Professional Engineer (PE), Project Management Professional (PMP), American Institute of Architects (AIA) or other recognized registration.</li></ul>
</div><div><p><b>Amount of Travel Required</b></p>
<div>20%
</div></div><div><p><b>EEO Statement</b></p>
<div>We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.</div>
</div><div><p><b>Background Check and Drug Testing Information</b></p>
<div>CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as &ldquo;CDM Smith&rdquo;) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.</div>
</div><div><p><b>Massachusetts Applicants</b></p>
<div>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>
</div><div><p><b>Agency Disclaimer</b></p>
<div>All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.</div>
</div><div><p><b>Additional Compensation</b></p>
<div>All bonuses at CDM Smith are discretionary and may or may not apply to this position.</div>
</div><div><p><b>Business Unit</b></p>
<div>FSU</div>
</div><div><p><b>Group</b></p>
<div>WAF</div>
</div><div><p><b>Assignment Category</b></p>
<div>Fulltime-Regular
</div></div><div><p><b>Employment Type</b></p>
<div>Regular</div>
</div><div><p><b>Visa Sponsorship Available</b></p>
<div>No - We will not support sponsorship, i.e. H-1B or TN Visas for this position</div></div></div></div><div></div>

Client Service Leader – USACE Civil Works Programs

Quest Analytics

<div><div><b>Your Quest: Help make a big difference in healthcare access</b></div>
<div></div>
<div>At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We&rsquo;re looking for a dedicated full-time Regulatory Business Development Manager to join our team. You will provide analytical support to our clients in solving hard problems in improving access to healthcare.</div>
<div>
<p>The Account Manager, Government Programs is responsible for managing and growing relationships across a portfolio of state regulatory agencies (DOIs, Medicaid) and related stakeholders.</p>
<p>
This role focuses on establishing credibility and access with regulators by delivering value-first solutions, including regulatory filing templates, reporting packages, and AI-enabled tools that help agencies and health plans meet network adequacy and compliance requirements at scale.</p>
<p>
This role is also focused on creating business development opportunities with regulators and contract administrators stemming from interactions as an SME on regulatory and contract policy, standards, and demonstrating insights and workflow efficiencies using Quest technology.</p>
<p>
 This role emphasizes:</p>
<ul>
<li>Relationship development through expertise and relevance</li>
<li>Creating &ldquo;reasons to meet&rdquo; with regulators</li>
<li>Positioning Quest Analytics as the technology partner enabling compliant, scalable oversight</li>
<li>Leading to business development opportunities and stronger proprietary relationship</li>
</ul></div><h3 class="jobSectionHeader"><b>What you'll do:</b></h3><div>
<ul><li>Own a portfolio of regulatory accounts (DOIs, Medicaid agencies)</li>
<li>Maintain regular engagement with key stakeholders across accounts</li>
<li>Identify and execute new business and account expansion opportunities (additional use cases, products, or services)</li>
<li>Track account activity, contacts, and growth opportunities in Salesforce</li>
<li>Build and maintain trusted relationships with regulators and related stakeholders</li>
<li>Establish credibility through understanding of: Network adequacy requirements, regulatory workflows, and business requirements related to provider networks</li>
<li>Develop multi-threaded relationships within each account</li>
<li>Deliver and iterate on:
<ul><li>Regulatory filing templates (Medicaid, DOI)</li>
<li>Reporting packages and insights</li>
</ul></li><li>Standardize approaches across accounts</li>
<li>Partner internally to improve and scale solutions (including AI-enabled enhancement)</li>
<li>Identify opportunities to expand footprint within existing accounts, including:</li>
</ul><ul><li><ul><li>New programs or initiatives</li>
<li>Broader adoption of Quest solutions</li>
</ul></li><li>Partner with internal teams to support expansion efforts and renewals</li>
</ul><ul><li>Contribute to proposals and contracting as needed</li>
<li>Ensure timely delivery of commitments and alignment on account strategy</li>
<li>Develop and maintain <b>account plans</b> for key agencies</li>
<li>Prioritize accounts based on:</li>
</ul><ul><li><ul><li>Growth potential</li>
<li>Strategic importance</li>
</ul></li></ul><ul><li>Execute against clear engagement and expansion goals</li>
<li>Represent the company at industry conferences, meetings, and events</li>
</ul></div><h3 class="jobSectionHeader"><b>What it requires:</b></h3><div>
<ul><li>Bachelor&rsquo;s Degree in Healthcare Administration, Public Health, or Business or related, Masters preferred</li>
<li>2+ years of experience in business development, regulatory affairs, or employment with a state regulatory agency</li>
<li>Strong understanding of state health plan regulations, Medicaid, and the healthcare regulatory environment</li>
<li>Strong understanding of state health plan regulations and the healthcare regulatory environment</li>
<li>Proven track record of successfully developing and managing business relationships</li>
<li>Excellent negotiation, presentation, and communication skills</li>
<li>Experience working at a commercial SaaS company is a plus</li>
<li>Working knowledge of Healthcare regulatory environment (Medicaid, DOIs, network adequacy preferred)</li>
Ability to understand and translate Regulatory requirements<li> practical workflows, templates, or reporting solutions</li>
<li>Proven ability of solving complex issues</li>
<li>Self-motivated and able to work in a fast paced, deadline-oriented environment</li>
<li>Excellent troubleshooting, listening and problem-solving skills</li>
<li>Customer focused</li>
<li>Works well in a team environment</li>
<li>Able to travel as needed to meet with clients and attend industry events</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul>
<li>Experience working directly with state and/or federal regulators and a comprehensive understanding of their objectives related to consumer protection and access to health care services</li>
<li>Demonstrated ability to navigate complex regulatory environments and advocate for process automation and technology adoption</li>
<li>Experience in leveraging data analytics to deliver measurable value and drive regulatory effectiveness</li>
</ul></div><div><b>What you&rsquo;ll appreciate:</b></div><ul><li>Workplace flexibility &ndash; you choose between remote, hybrid or in-office</li><li>Company paid employee medical, dental and vision</li><li>Competitive salary and success sharing bonus</li><li>Flexible vacation with no cap, plus sick time and holidays</li><li>An entrepreneurial culture that won&rsquo;t limit you to a job description</li><li>Being listened to, valued, appreciated - and having your contributions rewarded</li><li>Enjoying your work each day with a great group of people</li></ul><div>
</div><div><b>
Apply TODAY!</b></div><div>
careers.questanalytics.com</div><div></div><div><b><br>
About Quest Analytics</b></div><div>
For more than 20 years, we&rsquo;ve been improving provider network management one groundbreaking innovation at a time. 90% of America&rsquo;s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.</div><div>
</div><div>
Visa sponsorship is not available at this time.</div><div></div><div><br>
Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming.</div><div>
</div><div><i>
Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.</i></div><div>
</div><div><i>
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.</i></div><div></div><div><br>
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence hr@questanalytics.com</div><div></div><div><br>
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.</div><div>
 <b>Any job posting displayed on websites other than </b><b>questanalytics.com</b><b> or </b><b>jobs.lever.co/questanalytics/</b><b> may be out of date, inaccurate and unavailable</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Account Manager, Government Programs

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