customer project manager

Mad Mobile

<div>Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.<h2 class="jobSectionHeader"> 
About the Role:</h2>
The Customer Success Project Manager plays a critical role in supporting customer onboarding, account management operations, customer retention initiatives, and revenue-generating conversion programs. This position serves as the operational backbone for the Customer Success and Account Management teams, ensuring customer data integrity, onboarding execution, installation coordination, account readiness, and consistent customer engagement across the customer lifecycle.
This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys balancing project coordination, customer operations, process improvement, and cross-functional collaboration. The successful candidate will help drive efficiency across Customer Success while enabling Account Managers to focus on customer relationships, upsell opportunities, and strategic growth initiatives.<h3 class="jobSectionHeader"> 
Role Location:</h3><h3 class="jobSectionHeader">
Tampa, FL (in-office)</h3><h2 class="jobSectionHeader"> 
In this role, you will:</h2><div><ul><li>
Support Customer Success and Account Management teams with operational and administrative activities.</li><li>
Maintain accurate customer, contact, asset, and account data within Salesforce and related systems.</li><li>
Coordinate customer onboarding activities, implementation timelines, and cross-functional deliverables.</li><li>
Manage customer case workflows and ensure proper communication between Support, Customer Success, and Account Management.</li><li>
Monitor non-responsive and at-risk accounts, helping drive follow-up and operational readiness.</li><li>
Coordinate third-party installations and maintain communication with installation partners and internal stakeholders.</li><li>
Support hardware deployment tracking, retrieval efforts, and asset accountability initiatives.</li><li>
Maintain onboarding documentation, implementation trackers, reporting dashboards, and operational procedures.</li><li>
Support lower-tier account coverage, queue management, and recurring customer administration tasks.</li><li>
Identify process improvement opportunities and support operational excellence initiatives.</li><li>
Generate reports and analyze operational metrics to support leadership decision-making.</li></ul></div><h2 class="jobSectionHeader"> 
We are looking for someone who has:</h2><div><ul><li>
Strong analytical and problem-solving skills with the ability to interpret large data sets and identify trends.</li><li>
Exceptional organizational and project coordination abilities.</li><li>
Experience working heavily in spreadsheets, reporting platforms, and operational systems.</li><li>
Strong communication and interpersonal skills with the ability to collaborate across departments.</li><li>
Ability to manage multiple projects, priorities, and deadlines simultaneously.</li><li>
Detail-oriented mindset with strong follow-through and accountability.</li><li>
Comfort working in a fast-paced, evolving environment with shifting priorities.</li><li>
Ability to document processes clearly and improve operational workflows.</li></ul></div><h2 class="jobSectionHeader"> 
Requirements:</h2><div><ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Analytics, or a related field preferred.</li><li>
1&ndash;3 years of experience in project coordination, onboarding, operations, customer success, implementation, or related roles.</li><li>
Strong proficiency in Microsoft Excel and/or Google Sheets.</li><li>
Experience with reporting, data analysis, and operational tracking tools.</li><li>
Experience coordinating multiple stakeholders and project timelines.</li><li>
Comfortable presenting information and supporting live webinars or training sessions.</li><li>
Strong written and verbal communication skills.</li></ul></div><h2 class="jobSectionHeader"> 
Preferred Qualifications:</h2><div><ul><li>
Experience in SaaS, retail technology, restaurant technology, logistics, or warehouse operations.</li><li>
Familiarity with project management tools such as Asana, Jira, Monday.com, or Microsoft Project.</li><li>
Experience supporting inventory management or forecasting initiatives.</li><li>
Exposure to CRM systems and operational reporting platforms.</li><li>
Startup or high-growth company experience preferred.</li></ul></div><h3 class="jobSectionHeader"> 
Our Core Values</h3><div><ul><li>
Customer &ndash; WE believe that our customers deserve the best from us every day.</li><li>
Accountability &ndash; WE take ownership and make things happen.</li><li>
Teamwork &ndash; WE win as a team and have fun doing it.</li><li>
Innovation &ndash; WE innovate, inspire, ignite the future!</li><li>
Integrity &ndash; WE are honest, ethical, and trustworthy.</li></ul></div> 
What about the benefits you ask?
At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans &ndash; they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $500 HSA contribution (prorated based on your start date and split into two payments).
Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams. 
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.<div></div><div><div><ul><li> 
 Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.</li></ul></div></div></div>

Customer Success Project Manager

Pacific Shipyards International, LLC

<div>Pacific Shipyards International (PSI) is searching for an experienced
 
Commercial Project Manager to join our ship repair team in Hawaii. 
 
Position Title: Project Manager 
Reports To: Vice President of Programs 
Location: Honolulu, Hawaii 
 
Position Summary 
We are seeking a highly qualified Commercial Project Manager (PM) to join our Project Management team. The Project Manager will report to the Vice President of Programs and is responsible for the management and execution of commercial ship repair projects ranging from $1M to $20M in value. 
 
The PM serves as the primary point of contact for customers and is responsible for the overall financial, contractual, and operational performance of assigned projects. This position requires strong leadership, communication, and business acumen to ensure projects are executed safely, on schedule, within budget, and in accordance with customer and contractual requirements. 
 
The ideal candidate will thrive in a dynamic, fast-paced environment and possess the ability to manage multiple stakeholders, coordinate cross-functional teams, and successfully navigate project risks, scope changes, and customer expectations while maintaining project profitability and customer satisfaction. 
 
The PM must establish and maintain effective working relationships with customers, owners, estimators, engineers, subcontractors, supervisors, and production personnel. Experience with contract administration, project controls, forecasting, scheduling, change management, and customer relationship management is essential. Experience in commercial ship repair, shipbuilding, industrial construction, marine services, or related industries is highly desirable. 
 
Essential Duties &amp; Responsibilities
<ul><li>Serve as the primary customer point of contact throughout project execution.
</li><li>Manage all aspects of assigned ship repair &amp; commercial projects, including scope, schedule, budget, risk, quality, and customer satisfaction.</li>
<li>Lead project planning efforts, including scheduling, resource allocation, forecasting, and execution strategies.</li>
<li>Monitor and manage project financial performance, including budgets, labor utilization, cost control, revenue realization, and profitability.</li>
<li>Develop, negotiate, and administer contract modifications, change orders, and growth work opportunities.</li>
<li>Coordinate activities between production, engineering, planning, procurement, quality, subcontractors, and customer representatives.</li>
<li>Identify project risks and implement mitigation strategies to support successful project outcomes.</li>
<li>Lead project meetings with customers, management, and internal stakeholders to communicate project status, priorities, and performance.</li>
<li>Ensure compliance with safety, environmental, quality, and contractual requirements</li>
<li>Support proposal development, estimating efforts, and customer relationship management activities as required.</li>
<li>The Commercial PM may be assigned other duties as required, including non-commercial projects.</li>
</ul>
 
Education/Training/Skills:
<ul><li>Bachelor of Science in engineering or related field or equivalent work experience</li>
<li>Minimum requirement of 10 years of ship repair or marine industry experience</li>
<li>Minimum requirement of 5 years of project management experience</li>
<li>PMP certification desirable</li>
<li>Knowledge of managing federal contracts</li>
<li>Knowledge of shipboard lock-out tag-out procedures</li>
<li>Previous experience or training in work sequencing and scheduling</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient with Microsoft Word, Excel, and Project or similar scheduling software</li>
</ul>
 
Qualification/Requirements:
<ul><li>Must show proof of legal right to work in the United States and US Citizenship due to security clearance required for base access</li>
<li>Must be able to obtain a Transportation Worker Identification Credential (TWIC)</li>
<li>Must be able to obtain a Defense Biometric Identification System (DBIDS) Credential to gain access to federally controlled work sites</li>
<li>All candidates must submit to and pass a post-offer drug screening and background check before employment begins.
</li><li>Valid State of Hawaii REAL ID-Compliant Drivers&rsquo; License in good standing or a valid U.S. Passport in addition to a valid Hawaii Driver&rsquo;s License, if you do not have a REAL ID-Compliant Driver&rsquo;s License, class 3 or higher</li>
<li>Candidates must have access to reliable transportation to get to work and other job sites on time for the start of shift</li>
<li>Must be flexible in work hours</li>
</ul>
 
Pacific Shipyards International, LLC Expectations of Employee:
<ul><li>Is committed to the company values and adheres to all policies and procedures</li>
<li>Performs duties of his/her job as assigned</li>
<li>Maintains a positive and respectful attitude and conduct her/himself with integrity and in a polite, professional manner treating customers and co-workers courteously and respectfully</li>
<li>Communicates regularly with Officers, Managers &amp; Supervisors about the different divisions and department&rsquo;s issues</li>
<li>Consistently be on time for work, meetings and appointments and deliver work projects by assigned due dates</li>
<li>Maintain assigned work areas in a clean and orderly fashion</li>
<li>Maintain and ensure the safety of all assigned equipment</li>
<li>Perform all duties in conformance to appropriate safety and security standards</li>
<li>Meet productivity goals and quality standards as set by management</li>
</ul>Pay Range: $90,000-$130,000 annual salary to commensurate with experience. 
 
Our Values 
Legacy: Family-owned throughout its history, PSI strives to fulfill the goals that motivated our founder in 1944: we dedicate ourselves wholly to caring for our customers so that they can continue to serve our community. 
Commitment: PSI approaches every project with teamwork, determination, and focus. Commitment makes it possible for the most challenging of projects to be completed safely and on-time to consistently exceed our customer&rsquo;s expectations. 
Integrity: Transparency, humility, and accountability are critical to every facet of our business. Leading with integrity allows PSI to continue to operate as the highest-performing commercial shipyard in the state. 
Loyalty: At PSI, every employee relies on teammates without question and supports each other without pretense. Built on the foundations of trust, loyalty to one another is paramount. 
We hope you will consider joining our team!
 
Qualified candidates are encouraged to visit www.pacificshipyards.com.</div>

Commercial Project Manager

Easy Recruitment PK

Senior Technical Project Manager / Program Manager (Salesforce)Location: United Arab Emirates (UAE)Experience Required5&ndash;8 years of relevant experience in Technical Project Management / Program Management with strong Salesforce project delivery exposure.Employment Type: Full-timeJob SummaryWe are seeking an experienced Senior Technical Project Manager / Program Manager with a strong background in Salesforce project delivery. The ideal candidate will be responsible for managing end-to-end implementation and transformation projects, coordinating cross-functional teams, engaging stakeholders, and ensuring successful delivery within scope, timeline, and budget.The candidate must currently be based in the UAE and possess excellent communication, leadership, and stakeholder management skills.Key Responsibilities<ul><li>Lead and manage Salesforce implementation, enhancement, and integration projects.</li><li>Coordinate with business stakeholders, technical teams, vendors, and external partners.</li><li>Define project scope, timelines, milestones, risks, and resource planning.</li><li>Drive Agile/Scrum project execution and ensure timely delivery.</li><li>Monitor project performance and provide regular status updates to leadership.</li><li>Manage project governance, documentation, and reporting.</li><li>Ensure alignment between business requirements and technical solutions.</li><li>Handle escalation management, risk mitigation, and issue resolution.</li><li>Support change management and user adoption initiatives.</li><li>Collaborate closely with Salesforce architects, developers, QA teams, and business analysts.</li></ul>Required Skills &amp; Qualifications<ul><li>5&ndash;8 years of experience as a Technical Project Manager or Program Manager.</li><li>Strong experience managing Salesforce-based projects/programs.</li><li>Good understanding of Salesforce ecosystem, integrations, and CRM processes.</li><li>Proven experience in stakeholder management and cross-functional coordination.</li><li>Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>Excellent communication and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>PMP, Scrum Master, or Salesforce certifications will be an added advantage.</li></ul>Work Location: In person

Salesforce Project Manager

Siemens

<div></div><div>Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.

Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.

In Saudi Arabia, Siemens Mobility is at the forefront of shaping the future of transportation by delivering cutting-edge rail and metro solutions in alignment with Vision 2030. Our advanced automation and signaling solutions are powering the Riyadh Metro, the longest driverless metro in the world, spanning a combined length of 176 kilometers, is set to revolutionize mobility in the capital by reducing road congestion and enhancing connectivity across the city.

Today, we are recruiting for a Requirement Manager to join our team in Saudi Arabia. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility. 

What Are My Responsibilities?
<ul>
<li>Define and maintain Requirement Management structures, including requirement hierarchies, attributes, and classifications in accordance with Siemens standards.</li>
<li>Prepare, implement, and maintain the Requirement Management Plan and associated processes.</li>
<li>Identify and consolidate requirement sources, including customer requirements, standards, and contractual obligations, and integrate them into Requirement Management tools</li>
<li>Establish and maintain the requirements database, functional specifications, and system requirement documentation using DOORS and other applicable tools.</li>
<li>Ensure continuous traceability, integrity, and lifecycle management of all requirements.</li>
<li>Manage requirement baselines and maintain associated documentation.</li>
<li>Support system engineering activities related to the specification, decomposition, and allocation of requirements across subsystems and interfaces.</li>
<li>Coordinate with requirement owners, engineering leads, and project stakeholders to ensure proper understanding and ownership of requirements.</li>
<li>Support integration activities with RAMS, system architecture, and interface management functions.</li>
<li>Define and manage verification methods for requirements in coordination with project stakeholders.</li>
<li>Develop and maintain requirement verification documentation and compliance reports.</li>
<li>Align requirement verification activities with the overall project test strategy and test plans.</li>
<li>Coordinate with test, commissioning, and homologation teams to ensure complete and effective verification activities.</li>
<li>Monitor and report requirement status, completeness, and compliance with project and process requirements.</li>
<li>Track requirement-related risks, issues, and deviations and support their resolution.</li>
<li>Support project milestone reviews by providing Requirement Management deliverables and documentation.</li>
<li>Ensure high standards of documentation quality, consistency, traceability, and version control.</li>
<li>Maintain information flow and document management related to requirements and verification activities.</li>
<li>Continuously monitor compliance with Requirement Management processes and identify opportunities for improvement.</li></ul> 
What Do I Need to Qualify for This Job?
<ul>
<li>Bachelor&rsquo;s degree in Engineering, Systems Engineering, or a related discipline.</li>
<li>Minimum 10 years of experience in Requirement Management, System Engineering, or complex railway and infrastructure projects.</li>
<li>Strong knowledge of Requirement Management processes, lifecycle methodologies, and industry best practices.</li>
<li>Hands-on experience with Requirement Management tools, preferably IBM DOORS.</li>
<li>Solid understanding of System Engineering, system integration, interface management, and verification processes.</li>
<li>Familiarity with railway or metro systems, RAMS principles, and safety-related requirements is an advantage.</li>
<li>Strong analytical and problem-solving skills with high attention to detail.</li>
<li>Ability to manage complex datasets while ensuring traceability, consistency, and accuracy.</li>
<li>Excellent communication and coordination skills with the ability to work effectively across multidisciplinary teams.</li>
<li>Ability to work within a structured, process-driven project environment.</li>
<li>Proactive, team-oriented mindset with strong organizational skills and a solution-focused approach.</li>
</ul>
What else do I need to know?

As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com

We are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.</div>

Requirement Manager @Siemens Mobility KSA

MENA Consultant

<div>Location: Riyadh/ Jeddah, KSA. 
Years of Experience: 8+ years. 
Project Duration: 1 year. 
Working Arrangement: on-site. 
Language Requirements: Fluency in Arabic &amp; English (written and spoken). 
Starting Date: 1st July, 2026. 

We are seeking an experienced Project Manager (Oracle Fusion ERP) to support the successful delivery of enterprise transformation initiatives involving Oracle Fusion applications. The role will be responsible for overseeing project planning, execution, governance, stakeholder coordination, and progress monitoring while ensuring alignment with project objectives, timelines, and quality standards. The ideal candidate will bring proven experience managing Oracle Fusion ERP, EPM, or CX implementations within the region.

<h2 class="jobSectionHeader">Key Requirements</h2>
<ul><li>Proven experience serving as a Project Manager for Oracle Fusion ERP, Oracle EPM, and/or Oracle CX implementation projects.</li>
</ul><h2 class="jobSectionHeader">Other Qualifications</h2>
<ul><li>Bachelor's degree in Information Technology, Business Administration, Engineering, Computer Science, or a related field.</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Excellent organizational, coordination, and documentation capabilities.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to manage multiple priorities and workstreams simultaneously.</li>
</ul><h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Lead the planning, execution, monitoring, and delivery of Oracle Fusion implementation projects.</li>
<li>Develop and maintain project plans, schedules, milestones, and deliverables.</li>
<li>Coordinate project activities across business, technical, testing, and vendor teams.</li>
<li>Manage project communications and ensure timely dissemination of updates to stakeholders.</li>
<li>Organize project meetings, workshops, and governance sessions.</li>
<li>Prepare and distribute meeting agendas, action logs, and minutes in Arabic and English.</li>
<li>Monitor project progress and track completion of deliverables against agreed timelines.</li>
<li>Maintain project documentation, registers, reports, and governance artifacts.</li>
<li>Track project risks, issues, dependencies, and change requests, ensuring appropriate follow-up and resolution.</li>
<li>Support PMO activities and provide regular project status reporting to leadership and stakeholders.</li>
<li>Ensure alignment of project execution with organizational standards, governance requirements, and implementation objectives.</li></ul> 


If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ 
If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</div>

Project Manager (Oracle Fusion ERP) - 1-Year Engagement

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a dynamic Delivery Project Manager to lead the successful delivery of our construction projects within the vibrant Qiddiya development. You will play a crucial role in managing construction activities, ensuring projects are completed safely, on time, and within budget, while meeting the highest quality standards. This role involves close collaboration with contractors, consultants, and internal teams to drive.
Key Responsibilities<ul><li><ul><li>
Plan, coordinate, and manage all construction delivery activities to ensure alignment with project timelines, budgets, and quality requirements.</li><li>
Oversee construction contracts and liaise with contractors to monitor progress, address issues, and enforce compliance with safety and quality standards.</li><li>
Develop and implement construction methodologies, risk mitigation strategies, and problem-solving approaches to ensure smooth project execution.</li><li>
Lead regular site inspections, progress meetings, and reporting to track construction status and address any deviations.</li><li>
Collaborate with design, procurement, and project management teams to ensure seamless integration between design and construction phases.</li><li>
Manage stakeholder relationships, including communication and reporting to senior management and external partners.</li><li>
Drive the implementation of health, safety, and environmental policies on site to promote a safe working environment.</li><li>
Identify opportunities for process improvement and innovation in construction delivery.</li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or a related field.</li><li>
Minimum of 7-10 years of experience in construction project management, preferably within large-scale and complex projects.</li><li>
Strong knowledge of construction methods, contract management, and project management principles.</li><li>
Proven ability to manage multiple stakeholders and lead cross-functional teams effectively.</li><li>
Excellent organizational, leadership, and communication skills.</li><li>
Proficiency with construction management software and project management tools.</li><li>
Experience working in the Middle East, particularly Saudi Arabia, is advantageous.</li><li>
Project Management Professional (PMP) certification or equivalent is preferred.</li><li>
Demonstrated ability to deliver projects on time and within budget while maintaining quality standards.</li></ul> 

Benefits 
Comprehensive benefits package</div>

Delivery Project Manager / Construction Manager

Velera

<div><h1 class="jobSectionHeader">Join the People Helping People
</h1>Velera is the nation&rsquo;s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners&rsquo; success through innovative financial technology solutions and inspired service.
<div>The Opportunity:
</div><div><div><div><div>The Client Delivery Project Manager establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects. Incumbent will assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.
Day in the Life:
<ul><li>Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
</li><li>Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams.
</li><li>Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
</li><li>Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
</li><li>Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
</li><li>Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
</li><li>Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
</li><li>Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
</li><li>Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live.
</li><li>Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.
</li><li>Leads lesson learned exercises and participates in root cause analysis discussions.
</li><li>Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.
</li><li>Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
</li><li>Facilitate project meetings including project kick off and specification meetings.
</li><li>Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping.
</li><li>Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
</li><li>Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks
</li><li>Perform other duties as assigned
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s degree in related field and/or equivalent combination experience and education is required.
</li><li>3 years of project management experience require.
</li><li>3 years in a client facing role require.
</li><li>3 years in the financial services industry with card processing and payment solutions preferred.
</li><li>Client facing project leadership and card processing experience preferred.
</li><li>Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project.
</li><li>Working knowledge of various project methodologies.
</li><li>Working knowledge of Enterprise Project Management tools.
</li><li>Working knowledge of debit and credit card processing and supporting financial technology products.
</li><li>Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations.
</li><li>Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
</li><li>Possess strong leadership, interpersonal, and problem solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business decision.s
</li><li>Ability to exercise discretion and good judgment in making decisions.
</li><li>Ability to travel as needed, 25%. 
</li></ul></div></div></div></div>About Velera
At Velera, inclusion isn&rsquo;t an initiative &ndash; it&rsquo;s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We&rsquo;re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we&rsquo;re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it&rsquo;s like to work at Velera.
Pay Equity
$67,700.00 - $86,300.00
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
<ul><li>Competitive wages
</li><li>Medical with telemedicine
</li><li>Dental and Vision
</li><li>Basic and Optional Life Insurance
</li><li>Paid Time Off (PTO)
</li><li>Maternity, Parental, Family Care
</li><li>Community Volunteer Time Off
</li><li>12 Paid Holidays
</li><li>Company Paid Disability Insurance
</li><li>401k (with employer match)
</li><li>Health Savings Accounts (HSA) with company provided contributions
</li><li>Flexible Spending Accounts (FSA)
</li><li>Supplemental Insurance
</li><li>Mental Health and Well-being: Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement
</li><li>Wellness program
</li><li>Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
</li></ul>Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following &quot;EEO is the Law&quot; Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here .
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.</div>

Client Delivery Project Manager (Credit & Debit) - Remote

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