customer quality engineer

American Howa Kentucky - Ohio Plant

<p><b>American Howa Kentucky, Inc. is a global supplier of automotive interiors and noise vibration parts. American Howa Kentucky, Inc. promotes a supportive work environment to create a workplace in which people can work safely and securely.</b></p><p><b>American Howa Kentucky, Inc. is seeking a full-time Customer Quality Engineer to join our Quality team.</b></p><p><b>PURPOSE OF POSITION:</b></p><p>Support the management and control of quality through use of quality related skills while supporting the policies and standard operation procedures of AHK.</p><p><b>RESPONSIBILITIES:</b></p><p>Responsible and ownership of all quality related items both internally and externally. Support quality system by adhering to AHK&rsquo;s plant standards and customers&rsquo; requirements.</p><p><b>ESSENTIAL FUNCTIONS OF THE POSITIONS:</b></p><ul><li>Support all specific requirements of IATF / ISO.</li><li>Knowledge of all customer portal functions</li><li>Understand and promote AHK&rsquo;s operating philosophies</li><li>Establish and maintain communication with other team members and support departments</li><li>Administrative work related to maintenance and/or improvement of quality assurance system</li><li>Analyze, evaluate and/or improve quality level of production process</li><li>Support all necessary engineering standards and conduct related Quality paperwork and data from prototype stage to production</li><li>Inspecting products and proposing countermeasures for defective products</li><li>Analyze, evaluate and/or propose countermeasure for process related defects</li><li>Maintain good customer relations</li><li>Review and support PPAP process with follow up for part approvals</li><li>Adherent to the customer requirements manuals</li><li>Verify corrective actions long term</li><li>Perform other duties as required (other projects or assignments requested)</li><li>Travel to Customers and potentially stay extended time on short notice.</li><li>Knowledge of APQP (Control Plans, D/P FMEA Flow)</li><li>Conduct internal audits</li><li>Review and approve data collected on check sheets</li><li>Review daily scrap, defect investigation, issue Hold Tags and Quality Alerts</li><li>Issue PDN&rsquo;s to suppliers, receive and review root cause and counter measure</li><li>Maintain the Quality Hold Cage</li><li>Collect data for monthly plant review charts</li><li>Review and approve COA&rsquo;s and COC&rsquo;s</li></ul><p><b>SKILL (Ability to do the job):</b></p><ul><li>Ability to work in a team environment</li><li>Knowledge of quality assurance analytical tools</li><li>Knowledge of computer applications including Word, Excel, and Power Point</li><li>Must be willing to work extended hours as needed to meet production requirements</li><li>Ability to multi-task in a fast-paced environment</li><li>Strong problem solving and troubleshoot skills &ndash; 5P, 5 Why, 8D, etc.</li><li>Must be willing to work off site as needed &ndash; customer visits as needed</li><li>Maintain customer specification by check sheets</li><li>Receive and analyze customer score cards</li><li>Must be able to travel to customers to deal with various issues</li><li>Must be able to obtain US Passport for travel outside United States</li><li>Blue Print reading and understanding</li></ul><p><b>PHYSICAL DEMANDS:</b></p><ul><li>Ability to lift 50 pounds</li><li>Able to stand for prolonged periods of time in a manufacturing environment.</li><li>Specific vision abilities required include viewing raw materials and parts for color matching and depth perception.</li><li>Frequent bending, stooping and stretching</li><li>Ability to walk for prolonged periods of time.</li></ul><p><b>EQUIPMENT/PPE:</b></p><ul><li>Compactor</li><li>Measuring devices</li><li>Safety glasses</li><li>Steel toe shoes</li></ul><p><b>OTHER:</b></p><ul><li>IATF / ISO standards and implementation, APQP, Lean Manufacturing, PPAP, SPC, Six Sigma, FMEA, Error Proofing and Kaizen, automotive blueprint reading skills are required.</li><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred, Tier 1 Automotive experience a plus</li></ul><p><b>WHAT AREAS OF TRAINING ARE REQUIRED:</b></p><ul><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred. Final inspection, receiving inspection, 1st and last piece inspection when covering for Quality Tech or Inspector, use of gauges.</li></ul><p><b>WHAT AREAS OF TRAINING ARE REQUIRED:</b></p><ul><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred. Final inspection, receiving inspection, 1st and last piece inspection when covering for Quality Tech or Inspector, use of gauges.</li></ul><p><b>EDUCATION:</b></p><ul><li>2-year degree from a technical college or equivalent</li><li>Minimum of five years on-the-job training with industrial manufacturing facility in skilled trade capacity.</li></ul><p>This is a local hire position- relocation assistance is not provided.</p><p><b>Schedule:</b></p><p><b>Monday - Friday</b></p><p><b>8:00am - 5:00pm</b></p><p><b>Overtime Is Required (during the week and some weekends)</b></p><p>Job Type: Full-time</p><p>Pay: Up to $45,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Quality Engineer

Amphenol

<div><p>We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions.</p><p></p><p><b>
Role Purpose</b></p><p>
The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Customer Support &amp; Communication</p><ul><li>
Function as the Single Point of Contact (SPOC) for customer quality issues.</li><li>
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.</li><li>
Participate in customer visits, audits, and meetings to review quality performance and address issues.</li></ul><p>
Complaint Management &amp; Corrective Actions</p><ul><li>
Investigate customer complaints and coordinate containment actions with third-party service providers.</li><li>
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.</li><li>
Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).</li><li>
Oversee sorting, rework, and verification activities performed by external partners.</li></ul><p>
Quality Planning &amp; Documentation</p><ul><li>
Define and implement quality plans to ensure customer requirements are met.</li><li>
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.</li><li>
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.</li></ul><p>
Metrics &amp; Reporting</p><ul><li>
Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.</li><li>
Measure customer satisfaction and use feedback to drive improvements.</li><li>
Provide dashboards and performance summaries to operations, leadership, and global teams.</li></ul><p>
Training &amp; Collaboration</p><ul><li>
Provide guidance on quality standards and best practices for internal teams and suppliers.</li><li>
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.</li></ul><ul><li>
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.</li><li>
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.</li></ul><p>
Travel &amp; Coordination</p><ul><li>
Travel to customer sites to investigate complaints and resolve issues.</li><li>
Coordinate with third-party companies for sorting, rework, and containment activities.</li></ul><p></p><p><b>
Qualifications &amp; Experience</b></p><p><b>
Education:</b></p><ul><li><b>
BS in Mechanical/Industrial Engineering or Equivalent
</b></li></ul><p><b>Experience:</b></p><ul><li>
58 years in manufacturing or related industry</li><li>
Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)</li><li>
Experience in customer handling and managing quality issues.</li><li>
Direct experience with measuring instruments, inspection tools, and testing equipment</li></ul><p></p><p><b>
Skills &amp; Competencies</b></p><ul><li>
Knowledge/training in QC tools</li><li>
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC</li><li>
Expertise in 8D reporting and problem-solving techniques</li><li>
Awareness/training in ISO 9001, IATF 16949, VDA standards</li><li>
Strong decision-making, team building, and communication skills</li><li>
Excellent presentation skills</li><li>
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.</li><li>
Knowledge of connector-level environmental and electrical testing methods is a plus.</li></ul><p>
Other Requirements:</p><ul><li>
Ability to travel to customer sites within the US and Mexico on a short notice.</li></ul></div>

Customer Quality Engineer - Power BU

Eaton

<div>
 Eaton has been a key player in the Middle East for 40 years. We recently announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
 <br/>
 <br/>
 <strong>
  About Eaton
  <br/>
  <br/>
 </strong>
 Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
 <br/>
 <br/>
 As a
 <strong>
  Campus Supplier Quality Engineer
 </strong>
 , you ensure that Eaton Dubai Campus Suppliers approvals, incoming parts inspection are 100% secured and compliant according to ISO standards, product / industry certifications as well as EATON QMS and EBS. You will lead, manage and drive formalising suppliers management and incoming inspection activities for Eaton Dubai campus site through SAP system and work closely with Suppliers, SCM teams, DDC (DP World) team and internal, external Eaton stakeholders. You are a central team member on campus for control of Suppliers, continual improvements at suppliers end to suggest Quality system improvements, compliant with best industry standards, supporting product quality, and operational excellence, in line with EATON QMS.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deploy Quality policy, EQMS across all Suppliers working with SCM and Group Suppliers management teams for Eaton Dubai campus.
  </li>
  <li>
   Maintain suppliers approval documention and manage incoming inspection activities at DDC (D P World) and Eaton Dubai plants, ensuring proper recording of inspections in SAP system and batch inspection reports according to the ISO standards requirement and Eaton standards.
  </li>
  <li>
   Plan and conduct yearly Suppliers auditing in consulation with SCM and Eaton Group Suppliers Quality Teams and drive / monitor ensuring timely completion with the help of supplier auditors.
  </li>
  <li>
   Coordinate and manage parts compliances such as REACH, RoHS, LVD, EMC, WEEE and Other relevant standards from suppliers in coordination with SCM and Eaton group compliance certification teams to ensure product certifications.
  </li>
  <li>
   Support and work closely with quality process engineers for driving continual improvements, trainings and quality KPIs.
  </li>
  <li>
   Validate along with quality process engineers IQC control plan and work instruction, as well as Packaging work instruction.
  </li>
  <li>
   Support Dubai Campus ISO systems Engineer for external ISO certification body for annual auditing program, reports and initiating corrective actions, as required.
  </li>
  <li>
   Work closely with Dubai Campus ISO systems Engineer, EHS representative for MESH documentation and Other Functional Entity's within Dubai site.
  </li>
  <li>
   Act as Quality interlocutor for other EATON plant and EMS, and for internal/external quality/customer audit.
  </li>
  <li>
   Support Production Continuous Improvement initiatives, Kaizen events and VSM for supplier parts.
  </li>
  <li>
   Lead, as Quality expert, cross functional team for Customer and internal quality crisis root cause analysis and action plan definition.
  </li>
  <li>
   Enhance I4.0 initiatives with Quality requests related to Traceability, SPC, and other needed inputs for quality purpose.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Electronics/Electrical/Mechanical/Industrial Engineering or a Master's in Quality Management.
  </li>
  <li>
   +7 years of experience in management of ISO certifications and documentation and quality functions in manufacturing industries, energy businesses and EPC projects.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate continuous improvement methodologies and various quality tools (8D, A3 Report, FMEA, APQP and PPAP etc..)
  </li>
  <li>
   Certified Lead auditor and/or Internal auditor for ISO 9001, ISO14001, ISO 45001, ISO 50001 and ISO 22301 from accredited bodies.
  </li>
  <li>
   Certified Six Sigma Green or Black belt.
  </li>
  <li>
   Strong understanding in electronics and or other manufacturing processes and equipments.
  </li>
  <li>
   Srong understanding and knowedge of REACH, RoHS, LVD, EMC, WEEE and other relevant standards to Electronics industries.
  </li>
  <li>
   Knowledge of ESD safety procedures and quality control practices.
  </li>
  <li>
   Good communication with pedagogic skills and spirit of synthesis.
  </li>
  <li>
   High attention to detail and documentation accuracy.
  </li>
  <li>
   Ability to work with multiple plant stakeholders, R&amp;D engineers, and strongly support continuous improvement initiatives.
  </li>
  <li>
   Safety oriented in operations, in line with EATON MESH and operational activities.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
  </li>
  <li>
   Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability
  </li>
  <li>
   Annual mentoring program, Eaton University, a reward, and recognition system
  </li>
  <li>
   Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
  </li>
  <li>
   Strong, agile and diverse team locally and globally
  </li>
  <li>
   Strong processes and state-of-the-art systems and tools
  </li>
  <li>
   Structured employee development processes, open feedback culture with development plans
  </li>
  <li>
   Detailed induction support and well-structured onboarding
  </li>
  <li>
   Balance your work and life with a hybrid worktime model
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Living and Working in Dubai
  <br/>
  <br/>
 </strong>
 Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
 <br/>
 <br/>
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 <br/>
 <br/>
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
 <br/>
 <br/>
</div>


Campus Supplier Quality Engineer

<div><p>Eaton has been a key player in the Middle East for 40 years. We recently announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.<br>
</p><p></p><p><b>About Eaton
</b></p><p>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.<br>
</p><p></p><p>As a <b>Campus Supplier Quality Engineer </b>, you ensure that Eaton Dubai Campus Suppliers approvals, incoming parts inspection are 100% secured and compliant according to ISO standards, product / industry certifications as well as EATON QMS and EBS. You will lead, manage and drive formalising suppliers management and incoming inspection activities for Eaton Dubai campus site through SAP system and work closely with Suppliers, SCM teams, DDC (DP World) team and internal, external Eaton stakeholders. You are a central team member on campus for control of Suppliers, continual improvements at suppliers end to suggest Quality system improvements, compliant with best industry standards, supporting product quality, and operational excellence, in line with EATON QMS.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><ul><li>Deploy Quality policy, EQMS across all Suppliers working with SCM and Group Suppliers management teams for Eaton Dubai campus.
</li><li>Maintain suppliers approval documention and manage incoming inspection activities at DDC (D P World) and Eaton Dubai plants, ensuring proper recording of inspections in SAP system and batch inspection reports according to the ISO standards requirement and Eaton standards.
</li><li>Plan and conduct yearly Suppliers auditing in consulation with SCM and Eaton Group Suppliers Quality Teams and drive / monitor ensuring timely completion with the help of supplier auditors.
</li><li>Coordinate and manage parts compliances such as REACH, RoHS, LVD, EMC, WEEE and Other relevant standards from suppliers in coordination with SCM and Eaton group compliance certification teams to ensure product certifications.
</li><li>Support and work closely with quality process engineers for driving continual improvements, trainings and quality KPIs.
</li><li>Validate along with quality process engineers IQC control plan and work instruction, as well as Packaging work instruction.
</li><li>Support Dubai Campus ISO systems Engineer for external ISO certification body for annual auditing program, reports and initiating corrective actions, as required.
</li><li>Work closely with Dubai Campus ISO systems Engineer, EHS representative for MESH documentation and Other Functional Entity's within Dubai site.
</li><li>Act as Quality interlocutor for other EATON plant and EMS, and for internal/external quality/customer audit.
</li><li>Support Production Continuous Improvement initiatives, Kaizen events and VSM for supplier parts.
</li><li>Lead, as Quality expert, cross functional team for Customer and internal quality crisis root cause analysis and action plan definition.
</li><li>Enhance I4.0 initiatives with Quality requests related to Traceability, SPC, and other needed inputs for quality purpose.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s Degree in Electronics/Electrical/Mechanical/Industrial Engineering or a Master's in Quality Management.
</li><li>+7 years of experience in management of ISO certifications and documentation and quality functions in manufacturing industries, energy businesses and EPC projects.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:
</b></h2></div><div><ul><li>Demonstrate continuous improvement methodologies and various quality tools (8D, A3 Report, FMEA, APQP and PPAP etc..)
</li><li>Certified Lead auditor and/or Internal auditor for ISO 9001, ISO14001, ISO 45001, ISO 50001 and ISO 22301 from accredited bodies.
</li><li>Certified Six Sigma Green or Black belt.
</li><li>Strong understanding in electronics and or other manufacturing processes and equipments.
</li><li>Srong understanding and knowedge of REACH, RoHS, LVD, EMC, WEEE and other relevant standards to Electronics industries.
</li><li>Knowledge of ESD safety procedures and quality control practices.
</li><li>Good communication with pedagogic skills and spirit of synthesis.
</li><li>High attention to detail and documentation accuracy.
</li><li>Ability to work with multiple plant stakeholders, R&amp;D engineers, and strongly support continuous improvement initiatives.
</li><li>Safety oriented in operations, in line with EATON MESH and operational activities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What we offer you:
</b></h2></div><div><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
</li><li>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability
</li><li>Annual mentoring program, Eaton University, a reward, and recognition system
</li><li>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
</li><li>Strong, agile and diverse team locally and globally
</li><li>Strong processes and state-of-the-art systems and tools
</li><li>Structured employee development processes, open feedback culture with development plans
</li><li>Detailed induction support and well-structured onboarding
</li>Balance your work and life with a hybrid worktime model<br>
<li>
</li></ul></div></div></div><p></p><p><b>Living and Working in Dubai<br>
</b></p><p></p><p>Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.<br>
</p><p></p><p>Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!<br>
</p><p></p><p>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</p><p>#LI-NY1</p></div>

Renesas Electronics

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Renesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Director to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.
  <br/>
  <br/>
 </p>
 <p>
  The Senior Customer Quality Manager will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <br/>
  <br/>
  Customer Quality Leadership
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Act as the senior quality focal point for top-tier global customers, managing all quality-related engagements and escalations
  </li>
  <li>
   Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded
  </li>
  <li>
   Lead executive-level customer reviews, quality summits, and strategic business reviews
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  Team Leadership &amp; Development
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations
  </li>
  <li>
   Allocate resources and prioritize workload across customers, products, and escalations
  </li>
  <li>
   Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team
  </li>
  <li>
   Serve as a senior escalation point for complex or high-impact customer quality issues
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  Issue Resolution &amp; Risk Management
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action
  </li>
  <li>
   Lead cross-functional teams (fab, assembly/test, R&amp;D, product engineering, supply chain, etc.) using structured problem-solving methodologies
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  Strategic Improvement &amp; Influence
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies
  </li>
  <li>
   Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: BSEE or MSEE
  </li>
  <li>
   Experience: 8+ years of experience in Customer Quality or Product Engineer supporting customers and/or the business unit.
  </li>
  <li>
   Experience managing quality for Top Tier Customers
  </li>
  <li>
   Expertise in structured problem-solving and root cause analysis
  </li>
  <li>
   Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
  </li>
  <li>
   Excellent communication skills with the ability to influence at technical, operational, and executive levels
  </li>
  <li>
   Experience leading geographically distributed teams
  </li>
  <li>
   Available to support domestic &amp; international business travel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  The expected annual pay range for this position is $165-$210K. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.
  <br/>
  <br/>
 </p>
 <p>
  Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&amp;D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&amp;D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
  <br/>
  <br/>
 </p>
 <p>
  Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;
  <strong>
   To Make Our Lives Easier
  </strong>
  .&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power.
  <br/>
  <br/>
  <br/>
  <br/>
  With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;
  <strong>
   To Make Our Lives Easier
  </strong>
  .&rsquo;
  <br/>
  <br/>
  <br/>
  <br/>
  At Renesas, you can:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Launch and advance your career
   </strong>
   in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Make a real impact
   </strong>
   by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Maximize your performance and wellbeing
   </strong>
   in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
  </li>
 </ul>
 <p>
  Are you ready to own your success and make your mark?
  <br/>
  <br/>
 </p>
 <p>
  Join Renesas.
  <strong>
   Shape Your Future with Us
  </strong>
  .
  <br/>
  <br/>
 </p>
 <p>
  Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity &amp; Inclusion Statement.
  <br/>
  <br/>
 </p>
 <p>
  Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.
  <br/>
  <br/>
 </p>
 <p>
  We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
  <br/>
  <br/>
 </p>
</div>


Quality Engineering Director

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>229735
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-04-30</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p>At Qatar Airways, we craft cutting-edge inflight products, enhance passenger comfort, and drive innovation in aviation design. From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.</p><p>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.</p><p>
Join our Product Development and Design Team that transforms ideas into reality and shapes the future of airline experiences.</p><p><b>
About the Role:</b></p><p>
As a <b>Customer Experience Quality Specialist</b>, you will play a pivotal role in safeguarding and elevating service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.</p><p>
You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence.</p><p>
You will analyze key performance metrics such as NPS and customer ratings, maintain reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through benchmarking and trend analysis, you will help shape engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.</p><p>
As a Customer Experience Quality Specialist, you will:</p><ul><li>
Conduct comprehensive audits of the customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to identify improvement opportunities.</li><li>
Evaluate customer touchpoints including apps, websites, live chat, social media, and airport facilities.</li><li>
Analyze customer feedback and NPS data to drive strategic improvements.</li><li>
Collaborate with cross-functional teams to implement service enhancements.</li><li>
Develop and maintain reporting platforms to support data-driven decision-making.</li><li>
Contribute to the evolution of customer journey design, engagement standards, and KPIs.</li></ul><p><b>
Be part of an extraordinary story:</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be part of our future and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><div>
Together, everything is possible.</div>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
Diploma or Bachelor&rsquo;s degree (or equivalent) with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, or operations within luxury hospitality, Michelin-star or high-end restaurants, cruise liners, or full-service airlines.</li><li>
Intermediate to advanced proficiency in MS Office and visualization tools such as Power BI, Pisano, or Qualtrics.</li><li>
Experience in a customer-facing role, including supervisory responsibilities.</li><li>
Strong understanding of customer experience with the ability to interpret complex data and translate insights into actionable recommendations.</li><li>
Exceptional communication and collaboration skills to influence stakeholders and drive change.</li><li>
Proactive mindset with strong attention to detail and commitment to excellence.</li><li>
Strong understanding of digital platforms, customer engagement strategies, and emerging trends.</li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records, and set trends that others follow. We don&rsquo;t slow down due to fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply:</b></p><div>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</div>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735</div></div></div></div></div></div></div></div><div></div>

Customer Experience Quality Specialist | Product Development & Design

Confidential Careers

<div>
 <p>
  The Senior Electrical QA/QC Engineer is responsible for overseeing the quality assurance and quality control activities related to the electrical systems and installations across Albawani's construction projects. This role ensures that all electrical work is carried out in compliance with the company's quality management system, industry standards, and customer requirements. The Senior Electrical QA/QC Engineer plays a critical role in maintaining Albawani's reputation for delivering high-quality projects on time and within budget.
 </p>
</div>


Senior Quality Engineer

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