customer quality specialist

The Intersect Group

<div>
 
 
 Product Catalog QA Specialist
 
 
 
 The Intersect Group
 
 
 Remote, $25/hr
 
 
 
 
 Company Overview
 
 The Intersect Group is partnering with a fast-growing retail organization that is redefining the digital shopping experience through thoughtful merchandising, strong brand storytelling, and a customer-first mindset. This company operates in the consumer retail space and is known for delivering curated, trend-driven products through a modern digital platform. Their culture values collaboration, attention to detail, and innovation in how products are presented to customers across digital channels.
 
 Role Summary
 
 The Product Catalog QA Specialist plays a critical role in ensuring product content across the digital storefront is accurate, polished, and aligned with brand standards. This role is responsible for reviewing and refining product information before it is published, helping maintain a high-quality and consistent customer experience across web and mobile platforms.
 
 
 In this position, you will work closely with digital merchandising and catalog teams to manage product data, review copy, and ensure that all product attributes, descriptions, and images are accurate and optimized for online presentation. Your work directly supports the integrity of the digital product catalog and contributes to a seamless online shopping experience.
 
 Key Responsibilities
 <ul>
 <li>
 
 Perform quality assurance on product catalog content, including proofreading product titles, descriptions, bullet points, and attributes for accuracy and consistency
 
 </li>
 <li>
 
 Review product imagery to ensure correct placement, sequencing, and alignment with product listings
 
 </li>
 <li>
 
 Maintain and update product information within the Product Information Management (PIM) system
 
 </li>
 <li>
 
 Collaborate with digital merchandising and cross-functional teams to manage product data across multiple platforms
 
 </li>
 <li>
 
 Edit and finalize product copy to ensure clarity, grammatical accuracy, and adherence to brand voice guidelines
 
 </li>
 <li>
 
 Help maintain and manage a large digital catalog consisting of 30,000+ SKUs
 
 </li>
 <li>
 
 Identify and resolve inconsistencies or data issues within product listings prior to publication
 
 </li>
 <li>
 
 Support additional digital site merchandising and catalog maintenance initiatives as needed
 
 </li>
 </ul>
 Key Requirements
 <ul>
 <li>
 
 
 3+ years of experience
 
 in web product copywriting, product content editing, or digital merchandising
 
 </li>
 <li>
 
 Experience creating and editing
 
 product titles, bullet points, and product descriptions
 
 for e-commerce platforms
 
 </li>
 <li>
 
 Familiarity with
 
 Product Information Management (PIM) systems
 
 , preferably experience managing large product catalogs
 
 </li>
 <li>
 
 Strong proficiency with
 
 Microsoft Office Suite
 
 , particularly
 
 Excel
 
 
 </li>
 <li>
 
 Understanding of
 
 digital merchandising, retail marketing, and SEO fundamentals
 
 
 </li>
 <li>
 
 Exceptional
 
 grammar, proofreading, and editing skills
 
 with strong attention to detail
 
 </li>
 <li>
 
 Strong
 
 organizational and project management skills
 
 with the ability to manage multiple priorities
 
 </li>
 <li>
 
 Excellent
 
 written and verbal communication skills
 
 and ability to collaborate effectively in a team environment
 
 </li>
 </ul>
 Preferred Qualifications
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in
 
 English, Communications, Creative Writing
 
 , or a related field
 
 </li>
 <li>
 
 Experience working with
 
 AI tools for product copy generation or editing
 
 
 </li>
 <li>
 
 A portfolio demonstrating
 
 product copywriting or e-commerce content work
 
 
 </li>
 </ul>
 
 
</div>

Copywrite/Product Catalog QA Specialist

Mphasis

SummaryAs a Quality Monitoring Specialist supporting our outbound telecom contact center, you will be responsible for evaluating customer interactions, identifying performance gaps, and ensuring that agents uphold compliance, professionalism, and customer experience standards. In this role, you will partner closely with Operations, Training, Workforce Management, and Client Stakeholders to provide insights, coaching recommendations, and trend analysis that directly supports customer retention, sales success, and brand reputation.This role requires exceptional attention to detail, strong analytical skills, and the ability to interpret performance trends while providing fair, accurate, and calibrated evaluations. As our program expands, adaptability and continuous improvement are essential qualities for success.Key Responsibilities Include<ul><li>Conduct quality evaluations of outbound calls (manual and campaign-based) to ensure adherence to scripts, compliance standards, and telecom regulations.</li><li>Monitor agent performance related to customer engagement, retention efforts, product positioning, and save/sales opportunities.</li><li>Identify coaching opportunities and partner with supervisors and training teams to support ongoing performance development.</li><li>Maintain calibration sessions with internal and client partners to ensure consistent scoring and interpretation of quality standards.</li><li>Produce detailed reports on agent performance trends, customer sentiment, compliance risks, and areas for operational improvement.</li><li>Flag high-risk behaviors or potential compliance violations, ensuring timely escalation and corrective action.</li><li>Provide feedback on process gaps, system issues, or customer pain points observed during monitoring.</li><li>Support new program launches by helping develop scorecards, QA rubrics, and workflow improvements.</li><li>Document findings thoroughly in CRM and QM tools for visibility across cross-functional teams.</li><li>Assist in maintaining alignment with client quality expectations, telecom policies, and legal requirements, including adherence to telemarketing rules (TCPA, DNC, etc.).</li><li>Participate in continuous improvement initiatives aimed at reducing repeat contacts, enhancing customer satisfaction, and improving retention outcomes.</li></ul>Soft Skills<ul><li>Strong verbal and written communication skills; ability to deliver constructive feedback professionally.</li><li>High emotional intelligence and an unbiased approach to evaluating customer interactions.</li><li>Strong analytical mindset with the ability to spot trends and patterns.</li><li>Adaptability in a dynamic, competitive telecom environment.</li><li>Ability to collaborate with cross-functional teams in a positive, solutions-oriented manner.</li><li>Attention to detail and critical thinking in evaluating call behaviors and outcomes.</li></ul>Required Qualifications<ul><li>4&ndash;5 years of Quality Assurance, Quality Monitoring, or Contact Center experience (Outbound preferred).</li><li>Experience in telecom, retention, loyalty, or customer success environments.</li><li>Familiarity with QM platforms (e.g., NICE, Verint, Calabrio) and CRM systems (Salesforce, WFM, or equivalent).</li><li>Strong understanding of outbound dialing compliance (TCPA, DNC, script adherence, disclosures).</li><li>Ability to assess call behavior objectively with high accuracy and consistency.</li><li>Proficiency with Microsoft Office (Excel, PowerPoint, Word) for reporting and insights.</li></ul>Preferred Qualifications<ul><li>Experience in telecom residential or business services.</li><li>Background in sales, customer retention, or outbound customer engagement.</li><li>Experience supporting performance calibration, training, or coaching sessions.</li><li>Knowledge of technical troubleshooting, billing support, or account management in a telecom setting.</li></ul>Perks<ul><li>High-visibility role with direct impact on customer retention, brand experience, and agent success.</li><li>Hybrid flexibility after training completion.</li><li>Collaborative culture with opportunities to influence processes and performance standards.</li><li>Career growth opportunities as the program expands (QA Lead, Trainer, Supervisor, Analyst roles).</li><li>Opportunities to cross-train across multiple business units and telecom lines of business.</li></ul>Pay: $24.00 per hourAbility to commute/relocate:<ul><li>Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Telecommunication: 2 years (Required)</li><li>Outbound Contact center: 3 years (Required)</li><li>Quality assurance: 3 years (Required)</li><li>CRM software: 2 years (Required)</li></ul>Work Location: In person

Quality Monitoring Specialist – Outbound Telecom Contact Center

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales &ndash; Neuroscience (Commission)
Job Category:
Business Enablement/Support
All Job Posting Locations:
Riyadh, Saudi Arabia
Job Description:
About Neuroscience
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Our Neuroscience team tackles the world&rsquo;s toughest brain health challenges including multiple sclerosis, Alzheimer&rsquo;s disease, Parkinson&rsquo;s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for the Product Specialist CNS role to be based in Qassim, Saudi Arabia.
Purpose:
The main task of a Product Specialist in J&amp;J Innovative Medicine is to represent us in front of healthcare professionals making sure our products are used based on their own merit, and according to their clinical indications, while respecting all J&amp;J Credo obligations. PS promotes registered products within registered indications in order to increase our products access in collaboration with other functions. This takes place by detailing our product's value in order to serve more eligible patients.
You will be responsible for:
Maximize Patient share of assigned products through understanding the patient pathway, making sure sales are maximized and all sales processes are done respecting J&amp;J compliance, Quality guidelines and local laws.
This Is Achieved Through:<ul><li>
Use a multichannel approach to reach out to HCPs enlisted in his/her list (face to face, Email, Phone call, presentations when required etc&hellip;) with the set quality and quantity according to CVT strategy as well as providing quality call feedback for each visit.</li><li>
Achieving market share target for the assigned territory.</li><li>
Promote J&amp;J Innovative Medicine's image as a scientific transformational digital innovator within his/her assigned accounts and organize promotional/digital scientific meetings.</li></ul>
Maximizing J&amp;J Innovative Medicine's Access Reach Through<ul><li>
Full Account Mapping, understanding the logistical processes, product listing processes, contracting, account Stakeholders and decision-making processes within the account.</li><li>
Developing and maintaining long-term engagements with customers/stakeholders within the Accounts (e.g. Directors of Pharmacy, Senior Procurement Managers, Tender Managers and Hospital Management).</li><li>
Identify short and long-term business opportunities according to the Business Unit strategy in collaboration with the Market Access team.</li></ul>
Ensuring Execution Excellence Through<ul><li>
Fulfilling all Customer Interaction Excellence (CIE) index and KPIs within the agreed timelines including but not limited to: Updating the database, correct &amp; accurate reporting of visits to HCPs with valuable call feedback, sample correct handling and continuous improvement of qualitative performance.</li></ul>
Maintain updated knowledge of disease areas, products and competitors through:<ul><li>
Achieving results in scientific quizzes organized by CVT according to the manager&rsquo;s expectations.</li><li>
Attending all assigned training courses and capturing learnings showing improvement in technical and ethical business practices.</li><li>
Organize assigned activities respecting all compliance rules and using the correct CRM system as stipulated in related SOP.</li></ul>
Compliance with set guidelines, policies and SOPs of J&amp;J and of local regulation. This includes.<ul><li>
local laws &amp; HCBI guidelines, Foreign Corrupt Practices Act (FCPA), Policy of business conduct and other J&amp;J policies.</li><li>
pharmacovigilance rules notifying within company regulations about Adverse Events &amp; Product Quality Complaints.</li><li>
Quality and compliance practices</li><li>
global fleet safety standard requirements. &amp; local traffic laws</li></ul>
Main performance measures (Performance Goals)<ul><li>
Self-discipline, result oriented.</li><li>
Demonstrating leadership and Credo imperatives competence.</li></ul>
Technical/Functional Skills Required<ul><li>
Should behave according to Credo and J&amp;J leadership imperatives.</li><li>
Should be highly aware of all factors affecting his/her territory &amp; accounts performance, reporting to his/her manager all information affecting business results.</li><li>
Should show a high sense of urgency and ability to act on business opportunities using his/her analytical skills and disciplined execution.</li><li>
Should show collaborative behavior and ability to work in a team contributing to his/her team business.</li><li>
Required to be competitive always striving to push his/her product to leadership position following compliance rules.</li><li>
Required to report information affecting J&amp;J Innovative Medicine's image or any misconduct by any internal or external stakeholder that might affect company image or performance.</li></ul>
Experience Required<ul><li>
Education: Graduate of Pharmacy</li><li>
Digital knowledge is an advantage</li><li>
Experience within the CNS therapeutic area is preferred</li><li>
Language: Fluency in English</li><li>
1 to 3 Years of experience.</li></ul>
#LI-Onsite
Required Skills:
Preferred Skills:
Clinical Experience, Communication, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Customer Knowledge, Data Reporting, Data Savvy, Developing Partnerships, Market Knowledge, Market Savvy, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Sales, Sales Channels, Sales Trend Analysis, Strategic Sales Planning</div>

Product Specialist CNS, Qassim

Hologic

<div>Job Summary:

The Sr. Post Market Quality Specialist performs statistical analysis of complaint and post market data for assigned Hologic product families, identifying trends, emerging signals, and opportunities for quality improvement. The Specialist owns and leads the Post Market Surveillance Review Boards (PMS RBs), presenting product performance metrics, trend summaries, and identified signals requiring follow up.

Working in close partnership with Product Quality Engineers (PQEs), the Specialist supports moderate complaint investigations by providing high quality data analysis, code review, and early signal assessment to inform cross functional decisions. The role maintains and reconciles PMS datasets, contributes complaint data for required PMS documentation, and serves as the primary point of contact for complaint related analytics.

Essential Duties and Responsibilities:

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs. 


Complaint &amp; Post Market Data Analysis
<ul>
<li>Perform routine and ad hoc analysis of complaint and post market data for assigned product families</li>
<li>Identify trends, anomalies, and early warning signals using statistical methods and established KPIs</li>
<li>Extract and validate complaint data to support PQEs, QDEs, and cross functional investigation teams</li>
<li>Conduct &ldquo;as reported vs. as analyzed&rdquo; complaint code reconciliation to ensure accurate surveillance insights 
</li></ul>PMS Review Boards (PMSRBs)
<ul>
<li>Own, schedule, prepare, and present BU level Post Market Surveillance Review Boards</li>
<li>Summarize key complaint trends, signals, KPIs, and actions required for follow up</li>
<li>Ensure PMS RB records are accurately documented and released in PLM in a timely manner 
</li></ul>Investigation Support
<ul>
<li>Support product investigations in partnership with PQEs and QDEs, providing data analysis, trending support, and preliminary signal assessment</li>
<li>Provide rapid complaint data inputs for emerging issues, field escalations, and early investigations</li>
<li>Perform queries and generate trend analyses for CAPA inputs, Health Risk Assessments (HRAs), and cross functional assessments 
</li></ul>PMS Documentation &amp; Reporting
<ul>
<li>Supply complaint data for PMS Plans, PMS Reports, PSURs, and Canadian Summary Reports, as requested</li>
<li>Provide complaint data to support PMCF and Clinical Evaluation documentation</li>
<li>Maintain surveillance trackers, templates, and other PMS documentation tools to ensure accuracy, consistency, and compliance</li>
<li>Compile and report weekly and monthly surveillance metrics and KPIs to support Quality leadership</li>
</ul>
Cross Functional Collaboration
<ul>
<li>Partner closely with PQEs, Product Support, QDEs, and other key functions to ensure consistent complaint coding, accurate data interpretation, and alignment on findings</li>
<li>Support cross functional discussions on product performance, emerging risks, and needed follow up actions</li>
</ul>
Continuous Improvement &amp; Data Quality
<ul>
<li>Recommend and implement improvements to complaint coding, data quality, PMS processes, and analytical workflows</li>
<li>Support alignment of divisional PMS processes with corporate standards and data governance expectations</li>
<li>Contribute to internal and external audits/inspections by providing accurate complaint data and documentation support
Qualifications:
Education</li>
<li>Bachelor&rsquo;s degree in Engineering, Science, or related technical field
Experience
5+ years in post market quality, complaint handling, quality engineering, or similar analytical role. Medical device experience preferred
Skills</li>
<li>Strong analytical and statistical skills; experience identifying trends and early warning signals</li>
<li>Working knowledge of FDA 21 CFR 820.198, ISO 13485, ISO 14971, and EU MDR PMS requirements</li>
<li>Strong communication skills for presenting data to cross functional teams and leadership</li>
<li>Effective organization, prioritization, and problem solving skills</li>
<li>Computer skills: Microsoft Office, Minitab, Oracle, Agile and Salesforce (H1)</li>
</ul>
The annualized base salary range for this role is $92,200 - $144,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-AV1

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.</div>

Post Market Quality Specialist 3

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As a Kansas based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li><li>
Bilingual Spanish is a plus</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li><div>
The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.</div></li></ul><div></div><div> 
EEO</div><div></div><div> 
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div><div></div><div> 
ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice &amp; Canada Applicant Data Privacy Notice.</div></div>

Absence Customer Experience Specialist - Kansas

Amphenol

<div><div><div><div><div><div><div><div><div><div><div><div>Location: </div></div><div>U.S. , U.S. based
</div></div> 
<div><div><div>Department: </div></div><div>Engineering
</div></div> 
<div><div><div>Posted: </div></div><div>3/19/2026
</div></div> 
<div><div><div>Location Name: </div></div><div>United States
</div></div> 
</div></div></div><div><div><div><div><div><div>Wage: </div></div><div>Depends on Experience 
</div></div> 
 
</div></div></div></div></div><div><div><div>Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world&rsquo;s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
</div></div></div><div><div><div>We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions.
Role Purpose
The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.
Key Responsibilities
Customer Support &amp; Communication
<ul><li>Function as the Single Point of Contact (SPOC) for customer quality issues.</li>
<li>Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.</li>
<li>Participate in customer visits, audits, and meetings to review quality performance and address issues.</li>
</ul>
Complaint Management &amp; Corrective Actions
<ul><li>Investigate customer complaints and coordinate containment actions with third-party service providers.</li>
<li>Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.</li>
<li>Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).</li>
<li>Oversee sorting, rework, and verification activities performed by external partners.</li>
</ul>
Quality Planning &amp; Documentation
<ul><li>Define and implement quality plans to ensure customer requirements are met.</li>
<li>Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.</li>
<li>Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.</li>
</ul>
Metrics &amp; Reporting
<ul><li>Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.</li>
<li>Measure customer satisfaction and use feedback to drive improvements.</li>
<li>Provide dashboards and performance summaries to operations, leadership, and global teams.</li>
</ul>
Training &amp; Collaboration
<ul><li>Provide guidance on quality standards and best practices for internal teams and suppliers.</li>
<li>Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.</li>
</ul><ul><li>Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.</li>
<li>Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.</li>
</ul>
Travel &amp; Coordination
<ul><li>Travel to customer sites to investigate complaints and resolve issues.</li>
<li>Coordinate with third-party companies for sorting, rework, and containment activities.</li>
</ul>
Qualifications &amp; Experience
Education:
<ul><li>BS in Mechanical/Industrial Engineering or Equivalent
</li></ul>Experience:
<ul><li>5&ndash;8 years in manufacturing or related industry</li>
<li>Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)</li>
<li>Experience in customer handling and managing quality issues.</li>
<li>Direct experience with measuring instruments, inspection tools, and testing equipment</li>
</ul>
Skills &amp; Competencies
<ul><li>Knowledge/training in QC tools</li>
<li>Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC</li>
<li>Expertise in 8D reporting and problem-solving techniques</li>
<li>Awareness/training in ISO 9001, IATF 16949, VDA standards</li>
<li>Strong decision-making, team building, and communication skills</li>
<li>Excellent presentation skills</li>
<li>Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.</li>
<li>Knowledge of connector-level environmental and electrical testing methods is a plus.</li>
</ul>
Other Requirements:
<ul><li>Ability to travel to customer sites within the US and Mexico on a short notice.</li>
</ul>
</div></div></div><div><div><div>Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an &ldquo;Equal Opportunity Employer&rdquo; - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/</div></div></div></div></div></div></div><div></div>

Customer Quality Engineer - Power BU

Schenck USA Corp

<div>We are looking to add a Customer Quality Engineer to our team!

Kickstart your engineering career in Customer Quality, where you'll gain hands on training, mentorship, and the change to grow into a subject matter expert. 


APPLY TODAY AND GROW YOUR CAREER WITH TEST DEVICES BY SCHENCK! 


What We Offer:
<ul><li>
Great Benefits</li><li>
Employee Recognition through Service Award Point System with Amazon</li><li>
Employee Engagement &amp; Social Activities</li><li>
Training Development</li></ul> 


Why Work for Test Devices? Click the link below to learn more:
Test Devices by SCHENCK: The Premier Source for Realistic Rotational Testing (youtube.com) 


What the Ideal Candidate will do:
<ul><li>
Process calibration activities for measurement and test equipment to ensure accuracy and compliance.</li><li>
Support in reviewing new or revised processes for accuracy under the guidance of senior engineers.</li><li>
Coordinate in cross-functional problem-solving efforts to address quality-related issues, including customer concerns.</li><li>
Prepare, review, and maintain First Article Inspection Reports/Packages.</li><li>
Prepare contract reviews for incoming production parts.</li><li>
Support in reviewing test results and dimensional inspections to confirm proper execution.</li><li>
Train to become a Designated Quality Representative (DQR) and provide support as needed.</li><li>
Track, document, and coordinate the proper disposition of Customer Non-Conforming products.</li><li>
Maintain and communicate updates to Quality Operating Procedures (QOPs) and Work Instructions (QWIs).</li></ul><ul><li>
Must be a US Person (U.S Citizenship or U.S. Permanent Resident).</li><li>
Bachelor's degree in an engineering discipline (Manufacturing, Aerospace, or Quality Engineering preferred).</li><li>
Minimum of 5 years of relevant quality control experience within a manufacturing environment.
</li><li>Must read and understand mechanical drawings and ANSI Y14.5 standard.</li><li>
Familiarity with manufacturing quality processes.</li><li>
Must be detail oriented, strong communications skills, math skills, good mechanical aptitude, and strong computer skills: Proficiency with Microsoft Office: Word, Excel, etc. Experience with MRP/ERP preferred.
</li></ul><ul><li>Drug and background screenings are conducted upon hire.</li></ul>
TEST DEVICES by Schenck, located in Hudson, MA, specializes in industrial Spin Test and Balancing machines for the Aerospace industry. Test Devices is a business unit of Schenck USA Corp. Schenck USA is a German-owned company with US headquarters in Deer Park, NY. We are a proud market leader in industrial balancing, spin testing, vibration analysis and condition monitoring, appliance filling and machine tool centers.

We are seeking talented and motivated individuals to join our distinguished team. Whether you are a recent graduate or experienced professional, we have the challenge you are seeking! 


Benefits:

Test Devices by Schenck offers a competitive salary along with generous benefits package including medical, dental, vision, FSA, HSA, disability, life insurance, voluntary benefits, pet insurance, group legal, ID theft, EAP, 401(k) with company match, tuition assistance, holidays and paid time off, employee service/recognition awards and seasonal/social events!

Benefits eligibility is after 30 days! 


Check out our website for more information:

www.testdevices.com

www.schenck-usa.com 


Equal Opportunity Employer: Race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, immigration status, marital status, genetic information, disability, protected veteran status or any other legally protected status.</div>

Customer Quality Engineer

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