customer quality specialist

Tamkeen Technologies

<div>
 We are seeking a
 
 Quality Service Specialist
 
 to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered.
 
 
 Evaluate customer service calls, chats, and emails based on quality standards and KPIs.
 
 
 Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction.
 
 
 Identify training needs and recommend process improvements to improve service delivery.
 
 
 Prepare regular quality reports and trend analyses for management.
 
 
 Collaborate with Team Leaders and Training departments to ensure alignment with business goals.
 
 
 Maintain quality documentation, procedures, and audit trails.
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Business Administration, Communications, or a related field.
 
 
 2-4 years of experience in a quality assurance or customer service role (preferably in a contact center environment).
 
 
 Strong knowledge of
 
 quality monitoring tools
 
 ,
 
 KPI metrics
 
 , and
 
 customer satisfaction standards (CSAT, DSAT, QA scores)
 
 .
 
 
 Excellent communication, analytical, and coaching skills.
 
 
 Proficient in MS Office and CRM systems.
</div>

Quality Service Specialist

CMS Group Light Alloy Wheels

<div>
 
 
 Who are we?
 
 
 
 By combining our vision of becoming one of the two largest wheel manufacturers in Europe with our position as the leader in Turkey&rsquo;s industry, we synthesize our advanced engineering technology with 50 years of experience and continue our operations as a partner to 25 global automotive giants.
 
 
 We build our success strategies with young and dynamic teams who closely follow the world, are open to innovations, have a corporate management approach, are planning-oriented, and have a sense of social responsibility. Since 2000, we have been continuing to prove our success with the awards and certificates we have received in various fields.
 
 
 
 
 
 
 What awaits you as the Customer Quality Engineer?
 
 
 
 As the Customer Quality Engineer, you are responsible for handling customer complaints during project and mass production stages, managing customer quality documentation, overseeing customer audits, engaging in quality assurance activities, preparing customer-related quality documentation and managing its execution.
 
 
 
 
 
 
 In addition to these, Customer Quality Engineer at CMS is responsible for the following processes:
 
 
 <ul>
 <li>
 Contacts customers on quality issues, evaluates and finalizes customer complaints for the related customer group,
 </li>
 <li>
 Ensures that all quality requirements are known, implemented and developed both in production factories and in contacts with customers,
 </li>
 <li>
 Plays an active role at every stage of customer audits,
 </li>
 <li>
 Supports new product launch processes,
 </li>
 <li>
 Carries out internal audit activities and ensures the follow-up of actions.
 </li>
 <li>
 Responsible for the following processes, including oversight of project quality to ensure compliance with customer requirements and internal standards.
 </li>
 </ul>
 
 
 
 
 
 What do we expect from you?
 
 
 
 🎓Bachelor&rsquo;s degree from Chemical, Metallurgical and Materials, Mechanical or Industrial Engineering departments of universities.
 
 
 📚Fluent in English, German is a plus,
 
 
 🚗 Quality experience the automotive industry,
 
 
 🎯 Knowledge and experience in IATF 16949 Quality Management System,
 
 
 🔧 Knowledge of quality instruments (eg. FMEA, SPC, PPAP, MSA, 5 Reasons),
 
 
 📑 Customer-focused and good communication skills,
 
 
 🙌 Team player in an international and dynamic working environment,
 
 
 ✈ Flexible to domestic and international travel.
 
 
 
 
 
 
 The competencies that can make you shine for this role:
 
 
 
 🗃️ Prioritization, organization and communication skills.
 
 
 🙏 Compatible with teamwork and working with different cultures.
 
 
 🗓️ Keen to taking effective decisions,
 
 
 ✔️ Experience in crisis management.
 
 
 
 
 
 
 What can we provide for you?
 
 
 
 📌 Self-Development Opportunities
 
 
 We believe in continuous improvement &amp; enhancement and provide opportunities for technical and vocational trainings.
 
 
 📌 Health and Well-being
 
 
 We provide the necessary means to access health insurance and individual pension.
 
 
 📌 Fringe Benefits
 
 
 We present fringe benefits like religious holidays, food supply, transportation assistance, gift voucher, annual leave, marriage, birth, child and education support. Additionally, we offer more annual leave rights than Labour Law suggests.
 
 
 📌 Flexible and Hybrid Working
 
 
 We protect the work-life balance of our employees by providing hybrid and flexible working opportunities, depending on the department and the position.
 
 
 
 
 
 
 How does the recruitment process work?
 
 
 <ol>
 <li>
 In the first stage, it will be sufficient to record your video interview in our system which will take 5 to 10 minutes.
 </li>
 <li>
 An online interview awaits you where you can share your career goals and experiences with the position manager and the recruitment team!
 </li>
 <li>
 After the first interview, you can find different assessment tools we send based on the position in your email inbox.
 </li>
 <li>
 Are you ready to meet with our senior executives?
 </li>
 <li>
 Next up are reference checks! We would like to hear about you from people who know you.
 </li>
 <li>
 Wait to hear from us to receive our offer, we are excited to have you join us!
 </li>
 </ol>
 
 
 
 
 
 As an employer committed to the UN Universal Declaration of Human Rights, ILO labor standards, and the provisions of national legislation, we provide equal opportunities in all aspects. From recruitment to remuneration, we evaluate all human resources processes based on competence, ability, and performance in line with the principle of equality, without any form of discrimination based on gender, race, religion, language, ethnicity, or similar factors.
 
 
 
 
 
 
 
 We have molds only for our wheels, not for our way of thinking.
 
 
</div>

Customer Quality Engineer

Hyundai Transys Georgia Seating System

<div><div>Summary of Position:</div><div></div><div> 
The Quality Customer Liaison maintains the daily activities to support the quality processes and initiatives at the customer site. Reporting to the Quality Customer Engineer, this position acts as the primary point of contact for the customer on-site quality activities, ensuring compliance with company standards and customer requirements. The Quality Customer Liaison provides technical guidance to team members, provides quick and accurate communication, facilitates problem-solving, supports inspections and audits, and drives adherence to the highest level of quality and customer service. This role plays a key part in promoting a culture of continuous improvement and operational excellence.</div><div></div><div> 
Corporate:</div><div></div><div> 
<ul><li>
Adheres to the HTGSS policies and procedures</li><li>
Learns, demonstrates and upholds HTGSS Core Values</li><li>
Complies with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures</li><li>
Treats all HTGSS team members with respect and professional courtesy</li><li>
Always strives to maintain a positive work environment</li><li>
Manages the department budget efficiently as per approved annual budget</li><li>
Performs additional assignments / duties as assigned</li></ul></div><div></div><div> 
EHS:</div><div></div><div> 
<ul><li>
Adhere to all safety policies and procedures</li><li>
Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment</li><li>
Meets company safety goals</li></ul></div><div></div><div> 
Duties and Responsibilities:</div><div></div><div> 
<ul><li>
Provide leadership, development, and training to on-site Team Members, reporting directly to Quality Group Leader/ Quality Customer Engineer any concerns or questions.</li><li>
Promote a proactive quality culture throughout the organization by training, coaching, and influencing teams.</li><li>
Resolving product problems on-site with the customer.</li><li>
Maintains customer satisfaction through direct communication.</li><li>
Maintains safe and healthy work environment by following standards and procedures Hyundai Transys Georgia Seating System and customer.</li><li>
Updates job knowledge by participating in educational opportunities.</li><li>
Follow written and verbal communication guidelines as established by Quality Customer Engineer and/or Quality Manager to accurately and efficiently share HTGSS product and quality details.</li><li>
Must understand the components and functions of the First Row, Second Row and Third Row of all seat models.</li><li>
Assist with coordinating quality activities within customers to ensure the total manufacturing objectives are accomplished.</li><li>
Reviews quality or processing issues with the Quality Customer Engineer, Quality Manager, and Quality Group Leader as needed.</li><li>
Implement containment activities as necessary.</li><li>
Ensure all rework has been completed, documented and meets customers&rsquo; specifications.</li><li>
Ensure all necessary reports have been performed and submitted daily, weekly, monthly or as needed.</li><li>
Remove/exchange full seat components as necessary due to problems.</li><li>
Monitor assembly operations and be able to recognize defective parts.</li><li>
Maintain continuous communication with the Quality Customer Engineer during shift.</li><li>
Performs any variety of operations to maintain flow of work.</li></ul></div><div></div><div> 
Reporting:</div><div></div><div> 
<ul><li>
Reports to: Quality Customer Engineer</li></ul></div></div>

Team Member - Customer Quality Liaison

Hexaware Technologies

Active Listening; computer basic knowledge; Domain expertise; Escalation Management; Multitask Handling; Process Understanding and Improvement; Quality Assurance and Control; Team Management; Typing skills 25 WPM with 90 Percent Accuracy

Customer Service Domestic Quality Analyst-BPS

Ghobash Group

Job Description <div> The job holder is responsible to work with quality managers to help establish quality control mechanisms, identify risks, and define relevant risks mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual. Monitor and execute SOPs for Warehouse Operations <ul> <li>Ensure all SOPs are strictly adhered to in the Warehouse Operations.</li> <li>Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).</li> <li>Conduct at least 2 pharma agency stock check/month; report results vis- -vis expiries, lot details vs. qty. in system.</li> <li>Ensure compliance with Corporate Health, Safety &amp; Environment (HSE) standards.</li> <li>Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conduction daily audit reports.</li> <li>Ensure compliance to the corporate Policies, Procedures and SOPs.</li> </ul> Investigation of Customer Complaints along with stock investigation <ul> <li>Investigate customer complaints &amp; deficiency report and prepare a report specifying the root cause.</li> <li>Update customer complaint report and submit it to the QA Manager.</li> <li>Identify and suggest corrective steps on any deficiency caused by improper storage methods, extended periods of storage etc.</li> <li>Facilitate internal/external auditors with any relevant documentation, reports etc.</li> <li>Enhance overall customer satisfaction is at 85%.</li> </ul> Review of ISO Manual <ul> <li>Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.</li> <li>Ensure compliance and strict adherence to the ISO Quality Manual.</li> <li>Prepare and submit regular reports on Quality and systems for Management review.</li> <li>Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.</li> <li>Review &amp; complete GSDP questionnaire as per ISO Standards and guidelines, requested by the principal companies.</li> <li>Ensure compliance and strict adherence to the ISO Quality Manual.</li> <li>Timely revise and update all SOP s and ensure on time ISO 9001:2015 training certification.</li></ul></div>

Quality Assurance Officer

The CPL Field Specialist is responsible for maintaining safe, efficient, and reliable PSD to customers.The CPL Field Specialist identifies opportunities to improve service delivery, implements standard work, and manages risk during service delivery.Ensure job deliverables are accurate and delivered on time.Responsible for service delivery execution.Participate in job risk analysis and continual improvement programs.Develop customer contacts to promote company products and services.Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.Participate in Service Quality Meetings with customers and improve performance using action plans.Participate in HSE and Quality initiatives.Wear PPE and observe HSE policies.Maintain the required safety training.

CPL Field Specialist

Glow Beauty On Demand

Job Title CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Job Description CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Role Summary We re hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you ll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you re organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact. Employment Overview * Job Location: Sharjah, UAE * Industry: Supermarkets * Function: Marketing / PR / Advertisin * Gender: Any * Candidate Nationality: Any * Candidate Current Location: Any * Job Type: Full-time What You ll Do * Manage customer inquiries, complaints, and feedback across all touchpoints * Maintain clean, complete, and accurate CRM data for analysis and reporting * Work closely with marketing teams to roll out CRM strategies that boost customer engagement * Monitor and optimize CRM workflows and campaigns for efficiency and ROI * Create and update CRM reports, dashboards, and mini-surveys to track trends * Use profiling and segmentation to support targeted marketing activities * Ensure CRM tools are up-to-date and utilized effectively by internal teams * Recommend improvements to enhance CRM efficiency, automation, and user engagement * Support promotional activities, events, and loyalty campaigns with data insights * Follow up on deliverables and ensure stakeholder accountability for CRM timelines Ideal Profile * Bachelor s degree in marketing, business, or a related field * Solid understanding of CRM platforms and contact database management * Strong communication and problem-solving skills * Experience working with data extraction, reporting, and marketing segmentation * Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar) * Highly organized and capable of managing multiple tasks and deadlines * Analytical mindset with a focus on improving customer experience

CRM Specialist

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