customer quality specialist

Anekor Pakistan

<p>We are hiring <b>Customer Service Quality Assurance Specialist (Remote)</b> for one of our clients.</p><p><b>Requirements:</b></p><ul><li>Minimum Intermediate or Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in Customer Service or Quality Assurance (BPO/Call - Center preferred)</li><li>Strong analytical skills with excellent verbal and written communication</li><li>Proficiency in MS Office and ability to work independently in a remote environment</li></ul><p><b>Interested candidates can apply at:</b>heena@anekorpakistan.com</p><p>CC: prinka.kumari@anekorpakistan.com</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Customer Service Quality Assurance Specialist (Remote)

anekor

<p>We are urgently looking for <b>Customer Service Quality Assurance Specialist (Remote) </b>for one of our clients.</p><p><b>Responsibilities</b></p><ul><li>Monitor and evaluate customer service interactions (calls, emails, chats) based on predefined quality standards</li><li>Identify performance gaps and provide constructive feedback to customer service representatives</li><li>Develop and maintain quality assurance scorecards and evaluation criteria</li><li>Conduct regular audits and prepare quality reports with actionable insights</li><li>Collaborate with team leaders and trainers to improve service quality and processes</li><li>Track key performance indicators (KPIs) such as CSAT, FCR, and response time</li><li>Recommend process improvements to enhance customer satisfaction and operational efficiency</li><li>Participate in calibration sessions to ensure consistency in evaluations</li><li>Support training and coaching initiatives based on quality findings</li></ul><p><b>Requirements</b></p><ul><li>Minimum Intermediate or Bachelor&rsquo;s degree (any discipline)</li><li>2&ndash;4 years of experience in customer service or quality assurance (preferably in a call center or BPO environment)</li><li>Strong analytical and problem-solving skills</li><li>Excellent verbal and written communication skills</li><li>Ability to provide constructive and objective feedback</li></ul><p>Work Location: Remote</p>

HOF Immigration Services

<p><b>Job Overview</b></p><p>We are looking for a sharp, detail-oriented <b>Call Quality Assurance Specialist</b> to join our operations team. You will be the ears of the business &mdash; listening to calls, ensuring our team is following the right processes, and helping us continuously raise the bar on client communication.</p><p><b>What You Will Do</b></p><ul><li>Monitor and evaluate recorded and live calls against HOF Migration's SOPs and internal quality manual</li><li>Score calls using a structured evaluation scorecard and maintain accurate records</li><li>Identify patterns, recurring errors, and compliance gaps across the team</li><li>Escalate calls involving serious breaches, incorrect advice, or unprofessional conduct</li><li>Provide clear, constructive written feedback to team leaders and HR</li><li>Prepare daily and weekly quality reports for management</li><li>Track and analyze performance metrics (conversion quality, CSAT, compliance adherence)</li><li>Ensure adherence to <b>data privacy and client confidentiality standards</b></li></ul><p><b>Who We Are Looking For</b></p><ul><li>Bachelor&rsquo;s degree in Business, Communications, HR, or related field</li><li>2&ndash;4 years of experience in call quality assurance, call monitoring, or a customer service environment</li><li>Excellent written and verbal communication in English</li><li>Strong understanding of <b>call center KPIs and QA frameworks</b></li><li>Excellent listening, auditing, and analytical skills</li><li>Comfortable working with MS Excel or Google Sheets for logging and reporting</li><li>Highly organized, objective, and able to work independently</li><li>Trustworthy and discreet when handling sensitive client information</li></ul><p><b>Working Hours: 11:00 AM &ndash; 8:00 PM (Monday-Saturday)</b></p><p>Work Location: In person</p>

Call Quality Assurance Specialist

Systems & Methods, Inc (SMI)

<div><p>It's fun to work in a company where people truly BELIEVE in what they're doing!
<br>
We're committed to bringing passion and customer focus to the business.
</p><p></p><p><b>CUSTOMER SERVICE QUALITY SURGE SPECIALIST-Work From Home-(Full Time)
</b></p><p>SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the <i>Extra Mile </i>. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
</p><p></p><p><b>Job Summary:
</b></p><p>Responsible for reviewing and evaluating interactions by Customer Service Surge Representatives to ensure every customer interaction&mdash;whether by phone or chat&mdash;meets the high standards of accuracy and professionalism required for complex child support inquiries. You will act as a guardian of service quality, monitoring Customer Service Surge Representative (CSR) performance and identifying areas for improvement to support the well-being of children and families to ensure each interaction is adhering fully to Federal Title IV-D regulations, State privacy laws, Standard Operating Procedures, and company policies.
</p><p>Other duties as assigned.
</p><p><b><i>Key Functions/ Basic Duties:
</i></b></p><ul><li>Foster team excellence by establishing explicit performance objectives that are aligned with the company&rsquo;s strategy.
</li><li>Perform regular and random audits of recorded calls and chats to evaluate CSR adherence to federal and state child support policies, legal protocols, and agency standards.
</li><li>Review case actions taken by CSRs in automated systems to ensure accurate data entry, proper documentation, and consistent application of complex child support rules.
</li><li>Provide constructive, actionable coaching to CSRs based on evaluations to improve their communication skills, technical accuracy, and ability to handle hostile or difficult inquiries.
</li><li>Identify recurring issues or knowledge gaps from audits and prepare detailed reports for management to drive process improvements and targeted training initiatives.
</li><li>Facilitate regular calibration sessions with supervisors and other stakeholders to ensure objective and consistent evaluation standards across the team.
</li></ul><p><b><i>Desired Knowledge and Abilities
</i></b></p><p><b><i>Knowledge of:
</i></b></p><ul><li>Audit and quality assurance principles and practices
</li><li>Familiarity with Child Support and SDU policies and procedures
</li><li>Techniques for record keeping
</li><li>Translating audit findings into constructive, empathetic feedback for CSRs to improve their performance.
</li></ul><p><b><i>Ability to:
</i></b></p><ul><li>Maintain accurate and interrelated quality records
</li><li>Work independently with little direction and as a team member
</li><li>Work extended and flexible hours to meet strict deadlines.
</li><li>Thrive in a fast-paced environment
</li><li>Conduct oneself ethically and with integrity
</li><li>Accurately analyze situations and implement an effective course of action
</li><li>Exhibit strong interpersonal skills, including tact, patience, and courtesy
</li><li>Plan and organize tasks effectively
</li><li>Train and assess the performance of staff
</li><li>Maintain confidentiality with discretion
</li><li>Communicate effectively in both oral and in written forms
</li><li>Adjust to varying schedules and extra hours as required, which may also encompass Saturdays.
</li></ul><p><b><i>Education and/ or Experience:
</i></b></p><ul><li>High school diploma or its equivalent, along with a minimum of two years of previous experience in quality assurance, call monitoring, auditing, customer service, or a related field; alternatively, experience in an operational capacity that involved supervising or acting in a management role during the absence of management personnel.
</li><li>An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
</li></ul><p><b><i>Language Skills:
</i></b></p><p>Must be fluent in English
</p><p><b><i>Computer Skills:
</i></b></p><ul><li>Skills in using standard computer accessories such as keyboards, mice, and 10&mdash;key-pad to facilitate seamless navigation of case management systems.
</li><li>Knowledge in software applications including Microsoft Word, Excel, and various other Windows programs.
</li></ul><p></p><p><b>Salary: $48,000.00 annually
</b></p><p><b>Must reside in San Antonio, TX for consideration
</b></p><p><b>Perks:
</b></p><ul><li><p>We provide the equipment
</p></li><li><p>Work from home!
</p></li><li><p>Paid training
</p></li><li><p>Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
</p></li><li><p>Accrue PTO starting day 1
</p></li><li><p>Benefits effective after 30 days of employment
</p></li><li><p>401(k) - Employer contribution after 1 year
</p></li><li><p>Gym Membership Reimbursements
</p></li><li><p>Career Growth Opportunities
</p></li><li><p>Exciting, Fun and Supportive Virtual Work Environment
</p></li><li><p>Coworkers Who Feel Like Family
</p></li></ul><p></p><p>We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets</p></div>

Customer Service Quality Surge Specialist-Work From Home: MUST RESIDE IN SAN ANTONIO TX

Mars BPO

<p><b>Job Description:</b><br/>MARS BPO is hiring Verifiers to join our growing team. The ideal candidate will be responsible for confirming customer details and ensuring data accuracy before transferring leads to the sales department. Good communication skills and attention to detail are key for this role</p><p><b>Key Responsibilities:</b></p><ul><li>Verify sales calls and customer details</li><li>Confirm order accuracy and compliance</li><li>Identify and report discrepancies</li><li>Maintain quality standards and documentation</li></ul><p><b>Requirements:</b></p><ul><li>Intermediate or Bachelor&rsquo;s qualification preferred</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Fresh and experienced candidates can apply</li><li>Ability to work in night shift</li></ul><p><b>Shift Timing: </b>6 PM &ndash; 4 AM</p><p><b>Daily, Weekly &amp; Monthly Bonus Plans</b></p><p>Contact/ Whatsapp : 0319 5002892</p><p>Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines Karachi</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Customer Lead Verifier

East Alabama Medical Center

<div><ul><li><div><p><b>EAMC MISSION</b></p>
</div><ul><li><div><div>At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.</div>
</div></li></ul></li><li><div><b>POSITION SUMMARY</b></div>
<ul><li><div><div>The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time.</div>
</div></li></ul></li><li><div><b>POSITION QUALIFICATIONS</b></div>
<ul><li><div><div><b>Minimum Education
</b></div><ul><li><div>High School Diploma or equivalent</div>
</li></ul></div></li><li><div><div><br>
<b>Minimum Experience
</b></div><ul><li><div>1-2 years customer service experience, including working on a computer.</div>
</li></ul></div></li><li><div><div><br>
<b>Required Registration/License/Certification
</b></div><ul><li><div>N/A</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Education
</b></div><ul><li><div>Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Experience
</b></div><ul><li><div>1-2 years healthcare/hospital experience and/or customer service experience.</div>
</li><li><div>1-year computer experience and the ability to type and spell accurately.</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Registration/License/Certification</b></div>
<ul><li><div>Certification of Patient Accounts preferred.</div>
</li></ul></div></li><li><div><div><br>
<b>Other Requirements</b></div>
<ul><li><div>N/A</div>
</li></ul></div></li></ul></li></ul><br>
Location: EAMC &middot; RAD SUPP<br>
Schedule: FT, First Shift</div>

PATIENT PROCESSING PRE CERT SCHEDULING SPECIALIST - OIFED

Aviagen

<p></p><div><p><b>Job Description Summary:</b></p>
Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.<div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><h2 class="jobSectionHeader"><b>
Specific Duties</b></h2><h2 class="jobSectionHeader"><b>
1. Customer Engagement &amp; Relationship Management</b></h2><ul><li><p>
Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.</p></li><li><p>
Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.</p></li><li><p>
Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.</p></li><li><p>
Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.</p></li><li><p>
Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.</p></li></ul><h2 class="jobSectionHeader"><b>
2. Technical Service Delivery &amp; Performance Improvement</b></h2><ul><li><p>
Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.</p></li><li><p>
Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.</p></li><li><p>
Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.</p></li><li><p>
Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.</p></li><li><p>
Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.</p></li></ul><h2 class="jobSectionHeader"><b>
3. Data Management, Reporting &amp; Systems Compliance</b></h2><ul><li><p>
Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.</p></li><li><p>
Coordinate with Regional/Product Managers to ensure complete and accurate customer data submission to the Easy Flock internal tracking system.</p></li><li><p>
Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.</p></li><li><p>
Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.</p></li><li><p>
Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.</p></li></ul><h2 class="jobSectionHeader"><b>
4. Cross-Functional Collaboration &amp; Specialist Support</b></h2><ul><li><p>
Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.</p></li><li><p>
Collaborate with <b>Commercial Managers</b>, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.</p></li><li><p>
Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.</p></li><li><p>
Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.</p></li><li><p>
Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.</p></li></ul><h2 class="jobSectionHeader"><b>
5. Quality, Biosecurity &amp; Operational Compliance</b></h2><ul><li><p>
Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.</p></li><li><p>
Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.</p></li><li><p>
Attend PS/GP deliveries within the region to support quality assurance and operational consistency.</p></li><li><p>
Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.</p></li></ul><h2 class="jobSectionHeader"><b>
6. Industry Engagement &amp; Knowledge Leadership</b></h2><ul><li><p>
Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).</p></li><li><p>
Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.</p></li><li><p>
Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.</p></li><li><p>
Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.</p></li></ul><p>
-</p><ul><li><p><b>
S</b><b>taff Management:</b> No direct reports</p></li><li><p><b>
Financial Management:</b> No direct financial responsibility</p></li><li><p><b>
Travel:</b> Up to %70 in MENA region</p></li><li><p><b>
Location:</b> Remote in T&uuml;rkiye or work from Ankara head office</p></li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Personal Requirements for the Role</b></h2><p><b>
Specific Experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.</p></li><li><p>
Minimum of 5 years&rsquo; experience in a similar technical or customer-facing role.</p></li><li><p>
Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.</p></li><li><p>
Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.</p></li><li><p>
Experience with Microsoft Dynamics 365 CRM is preferred.</p></li><li><p>
Proficient in Microsoft Office applications and general internet-based tools.</p></li><li><p>
Strong command of the English language, both written and verbal.</p></li></ul><p></p><p><b>
Competencies, Skill &amp; Attributes:</b></p><ul><li><p><b>
Technical Expertise:</b> Applies strong technical knowledge and data analysis to diagnose issues, improve flock and product performance, and deliver practical solutions.</p></li><li><p><b>
Customer Focus:</b> Builds trusted customer relationships through proactive engagement, clear communication, and value-driven technical support.</p></li><li><p><b>
Commercial Awareness:</b> Aligns technical recommendations with commercial objectives, supporting customer retention and sustainable business growth.</p></li><li><p><b>
Cross-Functional Collaboration:</b> Works effectively with commercial, product, quality, operations, and specialist teams in a matrix environment to deliver integrated solutions.</p></li><li><p><b>
Data &amp; Reporting Discipline:</b> Ensures accurate, timely use of CRM and internal systems, producing clear reports and actionable insights.</p></li><li><p><b>
Communication &amp; Influence:</b> Communicates credibly and influences stakeholders to gain alignment and commitment to technical actions.</p></li><li><p><b>
Results Orientation:</b> Takes ownership, prioritizes effectively, and delivers measurable outcomes against defined objectives.</p></li></ul></div>

Technical Service Manager, MENA

Search 10000+ Customer quality specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer quality specialist jobs Near Me

Customer Service Quality Assurance Specialist (Remote)

Customer Service Quality Assurance Specialist (Remote)

Call Quality Assurance Specialist

Customer Service Quality Surge Specialist-Work From Home: MUST RESIDE IN SAN ANTONIO TX

Customer Lead Verifier

PATIENT PROCESSING PRE CERT SCHEDULING SPECIALIST - OIFED

Technical Service Manager, MENA