customer quality specialist

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>229735
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-04-30</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p>At Qatar Airways, we craft cutting-edge inflight products, enhance passenger comfort, and drive innovation in aviation design. From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.</p><p>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.</p><p>
Join our Product Development and Design Team that transforms ideas into reality and shapes the future of airline experiences.</p><p><b>
About the Role:</b></p><p>
As a <b>Customer Experience Quality Specialist</b>, you will play a pivotal role in safeguarding and elevating service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.</p><p>
You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence.</p><p>
You will analyze key performance metrics such as NPS and customer ratings, maintain reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through benchmarking and trend analysis, you will help shape engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.</p><p>
As a Customer Experience Quality Specialist, you will:</p><ul><li>
Conduct comprehensive audits of the customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to identify improvement opportunities.</li><li>
Evaluate customer touchpoints including apps, websites, live chat, social media, and airport facilities.</li><li>
Analyze customer feedback and NPS data to drive strategic improvements.</li><li>
Collaborate with cross-functional teams to implement service enhancements.</li><li>
Develop and maintain reporting platforms to support data-driven decision-making.</li><li>
Contribute to the evolution of customer journey design, engagement standards, and KPIs.</li></ul><p><b>
Be part of an extraordinary story:</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be part of our future and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><div>
Together, everything is possible.</div>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
Diploma or Bachelor&rsquo;s degree (or equivalent) with a minimum of 5+ years of experience leading end-to-end customer experience quality audits across digital, product, service design, or operations within luxury hospitality, Michelin-star or high-end restaurants, cruise liners, or full-service airlines.</li><li>
Intermediate to advanced proficiency in MS Office and visualization tools such as Power BI, Pisano, or Qualtrics.</li><li>
Experience in a customer-facing role, including supervisory responsibilities.</li><li>
Strong understanding of customer experience with the ability to interpret complex data and translate insights into actionable recommendations.</li><li>
Exceptional communication and collaboration skills to influence stakeholders and drive change.</li><li>
Proactive mindset with strong attention to detail and commitment to excellence.</li><li>
Strong understanding of digital platforms, customer engagement strategies, and emerging trends.</li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records, and set trends that others follow. We don&rsquo;t slow down due to fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply:</b></p><div>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</div>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735</div></div></div></div></div></div></div></div><div></div>

Customer Experience Quality Specialist | Product Development & Design

Amanleek

<div>
 <strong>
  About Amanleek:
  <br/>
  <br/>
 </strong>
 <p>
  Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
   <br/>
   <br/>
  </strong>
 </p>
 We are looking for a motivated and detail-oriented Quality Assurance Specialist to join our team.In this role, you will play a key part in
 <strong>
  maintaining and enhancing service quality and customer experience
 </strong>
 across the organization. You will be responsible for monitoring performance, identifying gaps, and ensuring adherence to quality standards, while working closely with different teams to drive continuous improvement.
 <br/>
 <br/>
 <br/>
 <p>
  <strong>
   Duties &amp; Responsibilities
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Monitor inbound and outbound calls and interactions to evaluate service quality and compliance with standards
   <br/>
  </li>
  <li>
   Conduct
   <strong>
    quality assessments
   </strong>
   and provide structured, actionable feedback to teams
   <br/>
  </li>
  <li>
   Prepare and analyze
   <strong>
    performance and quality reports
   </strong>
   , highlighting trends and areas for improvement
   <br/>
  </li>
  <li>
   Perform
   <strong>
    verification calls
   </strong>
   with clients to ensure service accuracy and customer satisfaction
   <br/>
  </li>
  <li>
   Collect, analyze, and report on
   <strong>
    customer feedback
   </strong>
   to identify insights and improvement opportunities
   <br/>
  </li>
  <li>
   Ensure adherence to
   <strong>
    quality policies, processes, and service standards
    <br/>
   </strong>
  </li>
  <li>
   Collaborate with team leaders and stakeholders to address performance gaps and improve service delivery
   <br/>
  </li>
  <li>
   Support and contribute to
   <strong>
    training and calibration sessions
   </strong>
   to enhance team performance and evaluation consistency
   <br/>
  </li>
  <li>
   Continuously identify opportunities to improve processes and customer experience
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
   <br/>
  </li>
  <li>
   1 &ndash;3 years of experience (internships or coursework in QA, insurance, or customer service roles).
   <br/>
  </li>
  <li>
   Strong attention to detail and accuracy with eagerness to continuously learn QA practices.
   <br/>
  </li>
  <li>
   Clear and constructive communication skills with patience and professionalism when dealing with clients and colleagues.
   <br/>
  </li>
  <li>
   Integrity and confidentiality in handling all cases.
   <br/>
  </li>
  <li>
   Good skills in Microsoft Office programs.
   <br/>
  </li>
  <li>
   Analytical mindset with problem-solving skills.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   A great opportunity to start your career in Quality Assurance within the insurance sector.
   <br/>
  </li>
  <li>
   Working with ownership &amp; growth, You&rsquo;ll have real responsibility, the space to take initiative, and support to grow your skills in a supportive and collaborative work environment.
   <br/>
  </li>
  <li>
   Exposure to both customer-facing and back-office operations.
   <br/>
  </li>
 </ul>
</div>


Quality Assurance Specialist - Customer Service

Tyndale Company

<div><div>The Tyndale Company is seeking a Customer Service Quality Assurance Specialist to join the dynamic customer service department! The CS Quality Assurance Specialist plays a critical role in ensuring the delivery of exceptional, consistent, and compliant customer experiences across all service channels. This position is responsible for quality auditing, performance analysis, training support, and proactive collaboration with management and internal teams. The ideal candidate is detail and goal oriented, data-driven, and passionate about driving service excellence through continuous improvement, accountability, and team development.</div><div></div><div><b><br>
HYBRID/REMOTE:</b> Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).</div><div></div><div><b><br>
About Tyndale
</b></div><div>The Tyndale Company is a private, 9x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector &ndash; including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We&rsquo;re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We&rsquo;re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.</div><br>
<ul><li>
Conduct detailed audits of customer interactions across voice, chat, and email to evaluate accuracy, compliance, professionalism, and alignment with organizational and department standards.</li><li>
Maintain and enhance quality assurance frameworks, scorecards, and calibration sessions to ensure consistent measurement and fair evaluation.</li><li>
Benchmark agent and team performance against internal KPIs and industry best practices to identify gaps and opportunities for improvement.</li><li>
Provide data-driven feedback and coaching support to frontline agents and deliver to management.</li><li>
Support the design and delivery of comprehensive training programs including onboarding, upskilling, and refresher initiatives.</li><li>
Translate QA findings and customer trends into targeted training content and improvement plans.</li><li>
Conduct 1:1 coaching sessions and facilitate group training workshops to drive continuous learning and skills enhancement.</li><li>
Evaluate training effectiveness using performance metrics such as QA scores, productivity, and CSAT.</li><li>
Serve as a key escalation point for complex, high-visibility, or sensitive customer issues.</li><li>
Apply sound judgment and empathy to resolve escalations while preserving customer trust and brand integrity.</li><li>
Document resolution outcomes and provide proactive communication to all stakeholders.</li><li>
Capture insights from escalations to inform process improvements and future training.</li><li>
Analyze customer feedback, performance metrics, and audit findings to identify trends, pain points, and root causes.</li><li>
Partner with internal teams to develop and implement process improvements that drive efficiency, accuracy, and customer satisfaction.</li><li>
Collaborate with leadership to evaluate and enhance standard operating procedures (SOPs) and workflows.</li><li>
Ensure clear communication of changes to frontline teams and ensure they are reflected in knowledge management systems.</li><li>
Track and report on key performance indicators (CSAT, QA scores, FCR, AHT, training completion rates, etc.).</li><li>
Conduct benchmarking analysis to assess performance against internal goals and external standards.</li><li>
Provide regular reporting to leadership with actionable insights and recommendations.</li><li>
Use performance data to guide coaching priorities and training development.</li><li>
Partner with IT, Operations, Accounting, and Account Services to address systemic issues impacting service delivery.</li><li>
Proactively communicate quality trends, service gaps, and escalated concerns to internal stakeholders.</li><li>
Facilitate knowledge sharing across departments to promote alignment, efficiency, and customer-first solutions.</li><li>
Develop and maintain clear, accurate, and up-to-date SOPs, training guides, and quality standards.</li><li>
Ensure knowledge materials reflect current processes and support consistent service delivery.</li><li>
Conduct routine documentation audits to ensure accuracy, accessibility, and relevance.</li><li>
Drive continuous improvement through knowledge standardization and proactive content updates.</li><li>
Uphold all data privacy, confidentiality, and regulatory standards across all activities.</li><li>
Model professionalism, ethical conduct, and integrity in every customer and internal interaction.</li><li>
Conduct periodic compliance audits and communicate findings with stakeholders.</li><li>
Champion a culture of accountability, service excellence, and continuous improvement.</li></ul><br>
<ul><li>
Minimum 2 years of experience in customer service or related fields, with demonstrated success in quality assurance, training, or team leadership.</li><li>
Exceptional written and verbal communication skills, with a professional and customer-centric approach.</li><li>
Proven ability to assess performance metrics, interpret trends, and recommend actionable improvements.</li><li>
Strong organizational skills with the ability to prioritize and multitask in a dynamic environment.</li><li>
Proficiency in customer service platforms and tools (e.g., Zendesk, Web Chat, SMS, Microsoft Excel).</li><li>
Experienced in facilitating coaching sessions and delivering constructive feedback.</li><li>
Collaborative mindset with a strong sense of initiative and accountability.</li><li>
High attention to detail, critical thinking, and problem-solving capabilities.</li><li>
Flexibility to adapt to evolving business needs and support continuous service innovation</li><li>
Commitment to excellence, integrity, and ongoing professional development.</li></ul><div></div><div><b><br>
Benefits</b></div><ul><li><b>
Health &amp; Wellness</b>: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.</li><li><b>
Work-Life Balance</b>: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.</li><li><b>
Financial Compensation</b>: Competitive salary, 401(k) with matching, and bonus opportunities.</li><li><b>
Career Growth &amp; Development</b>: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.</li><li><b>
Culture &amp; Perks</b>: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.</li></ul><div></div><div><b><i><br>
Qualified candidates are encouraged to apply on our website, </i></b><b><i>www.tyndaleusa.com/careers.</i></b></div><div><b><i>
E.O.E</i></b></div><div></div><div><br>
#LI-DC1 #LI-Hybrid</div></div>

Customer Service Quality Assurance Specialist

Tyndale Company, Inc.

<div>
 The Tyndale Company is seeking a Customer Service Quality Assurance Specialist to join the dynamic customer service department! The CS Quality Assurance Specialist plays a critical role in ensuring the delivery of exceptional, consistent, and compliant customer experiences across all service channels. This position is responsible for quality auditing, performance analysis, training support, and proactive collaboration with management and internal teams. The ideal candidate is detail and goal oriented, data-driven, and passionate about driving service excellence through continuous improvement, accountability, and team development.
 <br/>
 <br/>
 <strong>
  HYBRID/REMOTE:
 </strong>
 Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).
 <br/>
 <br/>
 <strong>
  About Tyndale
  <br/>
  <br/>
 </strong>
 The Tyndale Company is a private, 9x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector &ndash; including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We&rsquo;re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We&rsquo;re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct detailed audits of customer interactions across voice, chat, and email to evaluate accuracy, compliance, professionalism, and alignment with organizational and department standards.
  </li>
  <li>
   Maintain and enhance quality assurance frameworks, scorecards, and calibration sessions to ensure consistent measurement and fair evaluation.
  </li>
  <li>
   Benchmark agent and team performance against internal KPIs and industry best practices to identify gaps and opportunities for improvement.
  </li>
  <li>
   Provide data-driven feedback and coaching support to frontline agents and deliver to management.
  </li>
  <li>
   Support the design and delivery of comprehensive training programs including onboarding, upskilling, and refresher initiatives.
  </li>
  <li>
   Translate QA findings and customer trends into targeted training content and improvement plans.
  </li>
  <li>
   Conduct 1:1 coaching sessions and facilitate group training workshops to drive continuous learning and skills enhancement.
  </li>
  <li>
   Evaluate training effectiveness using performance metrics such as QA scores, productivity, and CSAT.
  </li>
  <li>
   Serve as a key escalation point for complex, high-visibility, or sensitive customer issues.
  </li>
  <li>
   Apply sound judgment and empathy to resolve escalations while preserving customer trust and brand integrity.
  </li>
  <li>
   Document resolution outcomes and provide proactive communication to all stakeholders.
  </li>
  <li>
   Capture insights from escalations to inform process improvements and future training.
  </li>
  <li>
   Analyze customer feedback, performance metrics, and audit findings to identify trends, pain points, and root causes.
  </li>
  <li>
   Partner with internal teams to develop and implement process improvements that drive efficiency, accuracy, and customer satisfaction.
  </li>
  <li>
   Collaborate with leadership to evaluate and enhance standard operating procedures (SOPs) and workflows.
  </li>
  <li>
   Ensure clear communication of changes to frontline teams and ensure they are reflected in knowledge management systems.
  </li>
  <li>
   Track and report on key performance indicators (CSAT, QA scores, FCR, AHT, training completion rates, etc.).
  </li>
  <li>
   Conduct benchmarking analysis to assess performance against internal goals and external standards.
  </li>
  <li>
   Provide regular reporting to leadership with actionable insights and recommendations.
  </li>
  <li>
   Use performance data to guide coaching priorities and training development.
  </li>
  <li>
   Partner with IT, Operations, Accounting, and Account Services to address systemic issues impacting service delivery.
  </li>
  <li>
   Proactively communicate quality trends, service gaps, and escalated concerns to internal stakeholders.
  </li>
  <li>
   Facilitate knowledge sharing across departments to promote alignment, efficiency, and customer-first solutions.
  </li>
  <li>
   Develop and maintain clear, accurate, and up-to-date SOPs, training guides, and quality standards.
  </li>
  <li>
   Ensure knowledge materials reflect current processes and support consistent service delivery.
  </li>
  <li>
   Conduct routine documentation audits to ensure accuracy, accessibility, and relevance.
  </li>
  <li>
   Drive continuous improvement through knowledge standardization and proactive content updates.
  </li>
  <li>
   Uphold all data privacy, confidentiality, and regulatory standards across all activities.
  </li>
  <li>
   Model professionalism, ethical conduct, and integrity in every customer and internal interaction.
  </li>
  <li>
   Conduct periodic compliance audits and communicate findings with stakeholders.
  </li>
  <li>
   Champion a culture of accountability, service excellence, and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of experience in customer service or related fields, with demonstrated success in quality assurance, training, or team leadership.
  </li>
  <li>
   Exceptional written and verbal communication skills, with a professional and customer-centric approach.
  </li>
  <li>
   Proven ability to assess performance metrics, interpret trends, and recommend actionable improvements.
  </li>
  <li>
   Strong organizational skills with the ability to prioritize and multitask in a dynamic environment.
  </li>
  <li>
   Proficiency in customer service platforms and tools (e.g., Zendesk, Web Chat, SMS, Microsoft Excel).
  </li>
  <li>
   Experienced in facilitating coaching sessions and delivering constructive feedback.
  </li>
  <li>
   Collaborative mindset with a strong sense of initiative and accountability.
  </li>
  <li>
   High attention to detail, critical thinking, and problem-solving capabilities.
  </li>
  <li>
   Flexibility to adapt to evolving business needs and support continuous service innovation
  </li>
  <li>
   Commitment to excellence, integrity, and ongoing professional development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health &amp; Wellness : Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
  </li>
  <li>
   Work-Life Balance : Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
  </li>
  <li>
   Financial Compensation : Competitive salary, 401(k) with matching, and bonus opportunities.
  </li>
  <li>
   Career Growth &amp; Development : Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
  </li>
  <li>
   Culture &amp; Perks : Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualified candidates are encouraged to apply on our website,
 </strong>
 <strong>
  www.tyndaleusa.com/careers.
  <br/>
  <br/>
 </strong>
 <strong>
  E.O.E
 </strong>
</div>


Bora Pharmaceuticals

<div><p>The Product Quality Specialist will be responsible for providing Quality support to the CDMO product portfolio, inclusive of products in development or site transfers through product discontinuation. Will represent the QA group on relevant project teams (both internal and client project teams) and provides general quality guidance to meet project milestones. Will act as the quality subject matter expert for the commercial and/or development product portfolio and serves as liaison with cross-functional stakeholders and clients to facilitate continuous improvement, change management, and issue resolution.
</p><p><i>Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
 </i></p><h2 class="jobSectionHeader"><b>Essential Duties:
</b></h2><ul><li>Perform Quality Assurance activities associated with commercial products, ensuring accuracy and integrity of all data.
</li><li>Provide Quality guidance and expertise to facilitate product changes and issue resolution.
</li><li>Provide support to the Technical Services, Operations, and Materials Management groups to promote continuity of product lifecycle management.
</li><li>Review and approve product and/or equipment-related documents including, but not limited to, specifications, test methods, master and executed batch records, process validation, equipment qualification, change control documents, CAPA, investigations, deviations, regulatory submissions, and stability protocols.
</li><li>Investigate client/customer complaints and ensure internal gaps are addressed through the CAPA process, as necessary.
</li><li>Assists in client audits and regulatory inspections.
</li><li>Contributes to the compilation, review, approval, and reporting of Annual Product Reports. Performs batch record reviews and product disposition of finished product during product development, internal commercial operations, and/or external commercial operations.
</li><li>Stays abreast of national and international industry and regulatory trends relating to quality; ensures that BPI systems are administered in compliance with those policies and regulations providing subject matter expertise.
</li><li>Review and provide input to department operational procedures and practices pertaining to compliance with corporate standards, quality systems, SOPs and cGMPs. Collect data for department metrics.
</li><li>Work directly with clients to update or revise Quality Agreements, as necessary.
</li><li>Any other duties as assigned by department management.
</li></ul><p><i>The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time which reflects management&rsquo;s assignment of essential functions.
</i></p><p></p><p><b>Education/Experience Requirements:
</b></p><p></p><ul><li>A bachelor&rsquo;s degree and 4+ years&rsquo; experience required in a GMP-related industry (Pharmaceutical or Medical Device) with a minimum of 2+ years of experience in Quality Assurance or Quality Control.
</li><li>Broad working knowledge of Quality Systems (e.g. CAPAs, Change Controls, investigations) required and familiarity with 21 CFR 211 preferred.
</li><li>Excellent interpersonal, organizational, typing and proofreading skills required.
</li><li>Ability to work independently or in a team; ability to perform detailed work; ability to work under tight time constraints.
</li><li>Ability to prioritize work for self and influence others for action as required.
</li><li>Strong computer skills required (knowledge of word processing, spreadsheet and data base software recommended).
</li><li>Knowledge of SAP or other ERP software strongly recommended.
</li></ul><p></p><p><b>Compensation and Benefits
</b></p><p>We offer a comprehensive benefits package designed to support our employees&rsquo; wellbeing, including:
</p><ul><li><p>Competitive salary and performance-based incentives
</p></li><li><p>Comprehensive health coverage including medical, dental, and vision insurance
</p></li><li><p>Retirement savings plans with employer matching contributions
</p></li><li><p>Paid time off
</p></li><li><p>Professional development opportunities
</p></li><li><p>Employee wellness programs and resources
</p></li><li><p>Employee Assistance Program and Mental Health Resources
</p></li></ul><p></p><p><b>Core Values
</b></p><p><i>At Bora, our values guide everything we do &mdash; from how we solve challenges to how we support our people. We lead with a solutions-first mindset, strive to do the right thing, stay proactive, and above all, respect everyone.
</i></p><p></p><p>Bora Pharmaceuticals is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Bora Pharmaceuticals will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.</p></div>

Product Quality Specialist

Procter & Gamble

<div><p><b>Job Location</b></p>
CAIRO OCT VI PLANT<p></p><p><b>
Job Description</b></p><p>
We&rsquo;re looking for a Central Quality Specialist to support our strategic operations and local management by ensuring full compliance with quality systems, regulations, and performance measures.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><p>
Lead the development, implementation, monitoring, and continuous improvement of one or more Quality Systems in accordance with internal policies and regulatory requirements.</p></li><li><p>
Balance quality standards with business performance objectives, ensuring efficient and compliant processes.</p></li><li><p>
Guarantee right-first-time project implementation, preventing critical or major quality issues.</p></li><li><p>
Execute and support both the global P&amp;G quality strategy and local regulatory requirements.</p></li><li><p>
Prioritize actions based on business needs and capacity, ensuring alignment with strategic goals.</p></li></ul><p></p><p><b>
Job Qualifications</b></p><ul><li><p>
BSc degree in Pharmacy or Science with (0-3) years of experience</p></li><li><p>
English fluency, spoken &amp; written</p></li><li><p>
Digital fluency, including AI, Data Analytics and Data Visualization skills</p></li><li><p>
Very good Microsoft Office skills</p></li><li><p>
Exceptional communication and teamwork skills</p></li><li><p>
Good Business Writing skills</p></li></ul><p></p><p><b>
ABOUT US</b></p><p>
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide.</p><p></p><p><br>
Visit http://www.pg.com to know more.</p><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.</p><p></p><p><b>
Job Schedule</b></p>
Full time<p></p><p><b>
Job Number</b></p>
R000146901<p></p><p><b>
Job Segmentation</b></p>
Entry Level</div>

Site Central Quality Specialist

Virikson Travel

<p><b>Job description:</b></p><p><b>Position Overview:</b> The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.</p><ul><li><b>Key Responsibilities:</b></li><li><b>Chat and Call Verification:</b></li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li><b>Quality Assurance Development:</b></li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li><b>Service Monitoring and Evaluation:</b></li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li><b>Team Collaboration:</b></li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li><b>Problem Resolution:</b></li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li><b>Continuous Improvement:</b></li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li><b>Compliance and Reporting:</b></li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li><b>Customer Experience Enhancement:</b></li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul><p><b>Work Environment:</b></p><ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul><p>Job Type: Full-time</p><p><b>INTERESTED CANDIDATES CAN APPLY ON 03360005200</b></p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialist(Travel/BPO/Call Center)

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