customer quality specialist

Tabby | تابي

Overview <p>Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention.</p> Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li><b>Application Deadline:</b> 27 September 2025</li><li><b>Department:</b> Customer Experience Management</li><li><b>Employment Type:</b> Full Time</li><li><b>Location:</b> KSA</li><li><b>Compensation:</b> ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Kenvue

<div><div><div><div><div><div><div><div><p>Kenvue is currently recruiting for a:</p></div></div></div></div></div></div></div>
Commercial Quality Specialist (Fixed term)<p></p><p><b>
What we do</b></p><p>
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.</p><p></p><p><b>
Who We Are</b></p><p>
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.</p><p></p><p><b>
Role reports to:</b></p>
Ticari Kalite M&uuml;d&uuml;r&uuml;, T&uuml;rkiye &amp; CIS<p></p><p><b>
Location:</b></p>
Europe/Middle East/Africa, Turkey, Istanbul, Istanbul<p></p><p><b>
Work Location:</b></p>
Hybrid<p></p><p><b>
What you will do</b></p><p>
Kenvue is currently recruiting for:</p><p>
Commercial Quality Specialist (Fixed term)</p><p>
This position reports into Commercial Quality Manager and is based in Istanbul, Turkey.</p><p><b>
What we do
</b></p><p>At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.</p><p><b>
Who we are</b></p><p>
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours. For more information, click here.</p><p><b>
Role reports to:</b> Commercial Quality Manager</p><p><b>
Location:</b> Istanbul, Turkey</p><p><b>
Travel %: Minimal</b></p><p><b>
Pay:</b> 24</p><p><b>
What you will do</b></p><p>
Establishes and maintains quality assurance programs, procedures and controls, ensuring that performance parameters of both the products and quality system elements are continually measured to drive improvement initiatives. The Commercial Quality Specialist is responsible for monitoring and tracking quality detractors, ensuring compliance with company policies and procedures, and releasing commercial products to the market. This role will have cluster wide responsibilities in AMET which will provide a lot of room for growth, development opportunities with other departments. In addition, this position could be an opportunity to work with FMCG and even products such as dietary supplements.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>Develop and implement quality control processes for commercial products</li><li>Analyze data to identify trends and opportunities for improvement in product quality</li><li>Collaborate with cross-functional teams to ensure compliance with quality standards and regulations.</li><li>Conduct audits and inspections to assess product quality and identify areas for enhancement.</li><li>Provide training and guidance to team members on quality control best practices</li><li>Collaborate with cross-functional teams to monitor and track quality detractors utilizing various databases</li><li>Ensure compliance with company policies, procedures, quality standards, safety, and environmental regulations</li><li>Write and assist others in writing standard operating procedures</li><li>Generate and identify significant trends, reporting them to management and cross functional teams</li><li>Provide advanced technical assistance in information mapping technology</li><li>Support product review and release functions</li><li>Generate complex statistical summaries</li><li>Provide support to good manufacturing practice auditing.</li><li>Establish and maintain quality assurance programs, procedures, and controls to drive improvement initiatives.</li></ul><p><b>
What we are looking for</b></p><p><b>
Required Qualifications</b></p><ul><li>Education: Bachelor&rsquo;s degree in pharmacy, Medical, Engineering, or a Chemistry discipline.</li><li>Licensed as a Qualified Person from Turkish Health Authority, or eligible for qualification based on the below criteria is preferred:</li><li>He/she should have 2 years of practical experience in a manufacturing site authorized by the Drugs &amp; Devices Agency.</li><li>Minimum 2-4 years of experience in Pharma or FMCG segments, with specific Quality Assurance, regulatory and regulatory compliance competencies or involved in batch release activities.</li><li>Proven working experience in quality assurance programs and controls</li><li>Proficiency in written and spoken Turkish and English is a must.</li><li>Experience in writing standard operating procedures</li><li>Experience in supporting product review and release functions</li></ul><p><b>
Desired Qualifications</b></p><ul><li>Strong analytical skills with the ability to interpret data and make informed decisions</li><li>Excellent communication and interpersonal skills to collaborate effectively with team members</li><li>Detail-oriented with a focus on accuracy and precision in quality control processes</li><li>Experience in generating and identifying significant trends</li><li>Experience in generating statistical summaries</li><li>Experience in good manufacturing practice auditing</li></ul><p><b>
What&rsquo;s in it for you</b></p><ul><li>
Competitive Benefit Package</li><li>
Learning &amp; Development Opportunities</li><li>
Kenvuer Impact Networks</li><li>
This list could vary based on location/region</li></ul><p>
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p></p><p>
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</p></div>

Commercial Quality Specialist (Fixed term)

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
</p><p>As <b>Contact Centre Training &amp; Quality Specialist </b>, you need to effectively manage and lead the Contact Centre Training and Quality team to design, develop, implement and evaluate appropriate quality, learning and development solutions to deliver an end-to-end exceptional customer and employee experience. Ensure the training and quality strategy is implemented and in line with overall Retail and Contact Centre (R&amp;CC) strategic goals.
</p><p><b>In this role, you will:
</b></p><ul><li>Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.
</li><li>Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.
</li><li>Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.
</li><li>Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.
</li><li>Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.
</li><li>Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.
</li><li>Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.
</li><li>Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.
</li><li>Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><ul><li>Bachelor&rsquo;s degree (12+3 or equivalent) with over 5 years of experience in customer service and call centre operations.
<br>
</li><li>Experience in Leadership and training role, preferably in a reservations and contact centre environment
</li><li>Coaching and people development.
</li><li>Training content creation and delivery
</li><li>Reservations and ticketing.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate, negotiate and influence effectively.
</li><li>Training delivery and coaching skills.
</li><li>Presentation skills.
</li></ul><p>Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

Contact Centre Training & Quality Specialist

Majid Al Futtaim

<p><b>ROLE PROFILE</b></p>
<ul>
<li>Determine damage and defects versus inherent characteristics of furniture and identify a course of action for the merchandise where necessary.</li>
<li>Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and l</li>
<li>Perform all assigned tasks within specified timeframes and as per coverage area assigned.</li>
<li>Responsible for checking and repairing all returns with quality issues from customers and stores.</li>
<li>Communicate product differences or issues to the brand team</li>
<li>Work in tandem with third party carriers to ensure a high quality of delivery and customer service.</li>
<li>Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.</li>
<li>Timely and effective completion/achievement of assigned work/targets</li>
<li>Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.</li>
<li>Contribute aVisit client homes with store personnel for quality checks and repairs where appropriate and approved by the Customer Care Team.</li>
<li>Perform inbound and outbound quality control to ensure the delivery of operational excellence and expected customer experience.</li>
</ul>

Last-Mile Quality Officer

<p>Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.</p>
<p>Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.</p>
<p>Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.</p>
<p>Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.</p>
<p>Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.</p>
<p>Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.</p>
<p>Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.</p>
<p>Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.</p>
<p>Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.</p>

Qualifacts

<div><div>Job Description:</div><div></div><div>
Job Description: Responsibilities for Support Specialist I</div><ul><li><ul><li><div>
Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance</div></li><li><div>
Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner</div></li><li><div>
Provide training and consultation</div></li><li><div>
Develop knowledge in other domain areas</div></li><li><div>
Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)</div></li><li><div>
Effectively communicate (verbal, listening, and written) with team, leadership, and customers</div></li><li><div>
Create a positive team environment with motivation and energy</div></li><li><div>
Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility</div></li><li><div>
Resolve moderate to high complexity/priority requests with consistent quality</div></li></ul></li></ul><div></div><div><br>
Qualifications of Support Specialist I</div><ul><li><ul><li><div>
Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree</div></li><li><div>
2 years of related experience</div></li></ul></li></ul><div>
Knowledge, Skills, and Abilities of Support Specialist I</div><ul><li><ul><li><div>
Ability to ask probing questions based on effective listening</div></li><li><div>
Is on time and prepared for meetings; can make advanced arrangements when they are not available</div></li><li><div>
Is able to own and deliver on commitments</div></li></ul></li></ul><div></div><div>
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div>

Support Specialist I

Orro Home Group

<p><b>Job Title: Sales Specialist</b></p><p><b>Location:</b> United Arab Emirates</p><p><b>Company:</b> Orro Home General Trading LLC</p><p><b>Job Type:</b> Full-Time</p><p><b>About Us:</b> Orro Home is the exclusive distributor of DEERMA, 1MORE, BOMIDI, ZOLELE products in the Middle East and North Africa region. Orro Home products are designed to enhance the quality of life through high-quality goods, vibrant colors, reasonable prices, and advanced technology while also focusing on cost-effectiveness.</p><p>We are looking for a proactive and goal-oriented Sales Specialist to join our team. As a Sales Specialist, you will be responsible for developing new clients, maintaining relationships with existing clients, and driving the sales growth of our products or services. We welcome candidates with excellent communication skills and sales expertise to apply for this role.</p><p>Responsibilities:</p><ul><li>Promote and sell the company&rsquo;s products/services, achieving assigned sales targets.</li><li>Identify potential clients, expand sales channels, and conduct business negotiations.</li><li>Maintain relationships with existing clients, providing pre-sales, in-sales, and after-sales support to ensure customer satisfaction.</li><li>Stay updated on market trends and customer needs, and provide feedback on market insights.</li><li>Collaborate with the marketing team to participate in various promotional activities and brand marketing.</li><li>Accurately record customer information, and regularly compile and submit sales reports.</li></ul><p>Qualifications:</p><ul><li>More than 3 years of sales experience of B2B in home apppliances, personal care electronics industry.</li><li>Preference will be given to candidates with Key Account (KA) sales experience in the UAE.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Highly self-motivated with a strong sense of teamwork; able to work under pressure.</li><li>Passion for sales, goal-oriented, and willing to travel as needed.</li><li>Proficient in using office software such as Word, Excel, and PowerPoint.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p>

Sales Executive

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10000 customer quality specialist jobs NEAR_ME

Customer Service Quality Specialist - KSA Residence

Commercial Quality Specialist (Fixed term)

Contact Centre Training & Quality Specialist

Last-Mile Quality Officer

Contact Centre Training & Quality Specialist

Support Specialist I

Sales Executive