customer service executive Jobs in Kuwait City Kuwait

customer service executive

customer relation excutive

V2X Inc

<div>
 
 Overview
 
 
 
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 This position is physically located in Kuwait in support of LOGCAP***
 
 
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 The Employee Relations Specialist will act as the central point of contact and subject matter expert for employee relation issues and concerns. The ER Specialist coaches and advises employees and managers on progressive discipline, performance management, conflict resolution, and employment risk matters ensuring a consistent and aligned approach when managing employee relations across the program. He/she will gather detailed, pertinent information by conducting fact-finding interviews and investigations, interpret the findings, prepare documentation, and document &amp; track disciplinary actions taken for corrective action and grievances. He/she will maintain a positive employee relations environment including enabling management capability, oversight of manager's employee relations activities, maintaining the pulse of employee's ER experience, and professional handling of issues/cases in accordance with VECTRUS established practices.
 
 
 
 Responsibilities
 
 
 
 This position description is subject to change at any time as needed to meet the requirements of the program or company
 
 
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 Helps manage employee relations matters for LC V
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 Provides counsel and guidance to managers and employees regarding company policies and procedures
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 Conducts internal investigations
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 Prepares required legal and Government reports
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 Ensures that all terminations, investigations, and employee relations matters are handled with consistency and fairness and without discrimination.
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 Works with managers and/or employees to address, manage, and resolve employee relations issues, while maintaining confidentiality
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 Handles all ER matters which include, but are not limited to, employee performance, attendance, application of law, policy and procedure, Code of Conduct and compliance, etc
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 Conducts internal investigations locally and through travel to field locations as needed
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 Participates in unemployment hearings as needed
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 Provides and participates in supervisory and employee training.
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 Works closely with the Legal Department and outside counsel to ensure that the company is in compliance with employment law in the administration of company policies and procedures.
 
 
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 Qualifications
 
 
 
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 Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
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 BS/BA degree in Human Resources, Business Administration, Management, or related field.
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 Must be able to obtain a Host Country Driver's License
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 Experience:
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 Minimum five (5) years of Human Resources disciplines experience required, with three (3) of those being in employee/labor relations including personnel investigations and conflict/complaint resolution and a minimum of two (2) years in an OCONUS contracting environment working in Human Resources is highly desirable.
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 Candidate must also possess proficiency in EEO guidelines, and standard Human Resources policies/practices.
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 Must also be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills.
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 Skills:
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 PHR preferred
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 Strong client/customer focus, coupled with a collaborative style.
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 Ability to handle confidential materials/issues, employee files, organizational change, grievances, and performance reviews.
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 Strong attention to detail in composing and proofing materials, establishing priorities, scheduling and meeting deadlines.
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 Ability to interact and communicate well with individuals at all levels of the organization and across cultures including the ability to handle difficult conversations.
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 Ability to build authentic relationships by making oneself available to others and listening to and respecting the perspectives and opinions of others.
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 Must possess excellent writing skills for the purpose of composing/drafting correspondence such as: disciplinary/adverse and performance based actions letters (e.g. reprimands, proposal and decisions for suspensions/removals, and performance improvement plans.
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 Strong influencing skills and the ability to coach employees and management through complex, difficult and emotional issues and influence decisions without direct decision making authority.
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 Demonstrated ability to resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, and regulations.
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 Working Conditions:
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 Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
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 Includes some industrial production environment conditions as well.
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 Physical Requirements:
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 Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
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 Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies.
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 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients
 
</div>

Employee Relations Specialist

مجموعة الطاير

<div></div><div>Brand and Location : Bloomingdales, Kuwait

About Us 


As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 


About the Role 


We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty. 


What You&rsquo;ll Be Doing 


Functional Roles &amp; Responsibilities
<ul><li> Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.</li></ul>
<ul><li> Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.</li></ul>
<ul><li> Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.</li></ul>
<ul><li> Provide feedback to buyers on customer preferences</li></ul>
<ul><li> Maintain confidentiality of customers&rsquo; personal information and assure the information will be solely utilised for the store.</li></ul>
<ul><li> Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.</li></ul>
<ul><li> Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.</li></ul>
<ul><li> Keep abreast of the market trends and competitor activities at all times</li></ul> 


About You 


Education/Certification and Continued Education
<ul><li> High School or &ldquo;O&rdquo; Levels</li></ul> 

Years of Experience
<ul><li> 5-6 years retails sales or customer service experience with luxury brands</li></ul> 


Knowledge &amp; Skills
<ul><li> Must be client focused and take initiate to resolve the problems</li></ul>
<ul><li> Take initiative to seek out responsibilities and follows through on all projects and tasks</li></ul>
<ul><li> Must have product &amp; brand knowledge
</li></ul><ul><li> Has excellent grooming &amp; styling skills
</li></ul><ul><li> Must posses strong organizational skills
</li></ul><ul><li> Must demonstrate attention to details</li></ul>
<ul><li> Has the ability to continue client relationship</li></ul></div>

Personal Shopper

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
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 Offering product information and guidance to the Customers in the stores.
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 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
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 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
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 Build customer Data base and follow-up with the VIP customers.
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 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
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 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
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 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
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 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
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 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
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 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
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 Managing after sales service
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 Qualifications and Requirements
 
 
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 Excellent communication skills in Arabic and English.
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 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
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 Strong interpersonal skills with a customer-centric mindset.
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 Ability to multitask and perform efficiently in a fast-paced environment.
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 Proficiency in basic math and experience using a point-of-sale (POS) system.
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 Flexibility to work varied schedules, including evenings, weekends, and holidays.
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 Positive attitude, self-motivated, and a team player.
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 High school diploma or equivalent required; additional education or certifications are a plus.
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</div>

Client Advisor (Watches & Jewelry)

Top Notch Consultancy

<div>
 Our client, a leading player in the automotive industry based in
 
 Kuwait
 
 , is seeking a
 
 Spare Parts Salesman
 
 to support daily parts sales operations. The ideal candidate will attend to customer inquiries in a hospitable and professional manner, ensure counter readiness, and contribute to achieving business revenue objectives.
 
 
 Responsibilities:
 
 
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 Attend to all customer enquiries, provide product and technical information and parts availability, estimates to satisfy customer needs, upselling and conclude sales in a profitable manner.
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 Prepare parts counter for daily parts sales operations to receive customers, meet external and internal customers demand in line with company standards.
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 Keep records of parts sales estimates and follow up of enquiries.
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 Attend to all telephonic enquiries to support external enquiries
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 Coordinate parts receipts, binning and stock updates and stores arrangements.
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 Assist in annual inventory and perpetual inventory during stock count.
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 Ensure customer satisfaction and customer retention and database and cash customer accounts management.
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 Loss sales data input, new model parts enquiry information gathering and pass on to procurement for demand planning.
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 Attend the duty on time, well-groomed and in the appropriate approved uniform.
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 Ensure name badges are worn whilst on front sales counter duty.
 
 
 
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 Qualifications:
 
 
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 Minimum education level: High school diploma or intermediate level; Diploma in Automotive Engineering is an advantage
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 Minimum 3 years of experience in a similar role within the automotive parts or related sales sector
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 Proficient in EPC systems and basic PC skills
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 Bilingual communication skills preferred
 
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</div>

Spare Parts Salesman

JOYBOX

Job Description: Sales Executive (Arab Nationality)Location: Salmiya, KuwaitAbout Us:Welcome to JoyBox, a pioneer in marketing and business solutions. We specialize in helping businesses strengthen customer relationships and build lasting loyalty. Our app-free digital loyalty programs are designed to be engaging and support long-term growth. We are looking for a dynamic and motivated Sales Executive to join our growing team.Job Summary:This is a full-time, on-site position based in Kuwait. The Sales Executive will focus primarily on B2B sales, engaging with retail and service-oriented businesses to promote JoyBox&rsquo;s digital marketing solutions. The role involves identifying and reaching out to potential clients, presenting tailored solutions to meet their business needs, and successfully closing deals. The Sales Executive will also maintain and expand relationships with existing clients, deliver exceptional customer service, and consistently work toward achieving defined sales targets and objectives.Key Responsibilities:<ul><li>Identify and Generate Leads: Actively seek out new business opportunities through cold calling, networking, social media, and other methods.</li><li>Build and Maintain Client Relationships: Develop and nurture relationships with existing and potential customers, understanding their needs and providing appropriate solutions.</li><li>Conduct Sales Presentations: Present and demonstrate products/services to potential clients in a compelling and professional manner.</li><li>Achieve Sales Targets: Meet or exceed monthly and annual sales goals, working towards the overall growth of the company.</li><li>Negotiate and Close Deals: Handle negotiations and objections, ensuring a smooth and successful close of sales deals.</li><li>Prepare Sales Reports: Maintain accurate records of sales activities, customer interactions, and pipeline management. Report on sales metrics and activities to the Sales Manager.</li><li>Stay Updated on Industry Trends: Keep up-to-date with market trends, competitor activities, and industry developments to identify opportunities and threats.</li><li>Collaborate with Team: Work closely with the marketing and product teams to align sales strategies with overall business objectives.</li><li>Customer Feedback: Collect and communicate customer feedback to help improve product offerings and customer experience.</li></ul>Qualifications:<ul><li>Proven 2&ndash;3 years of B2B sales experience, with a strong track record in prospecting, pitching, and closing deals</li><li>Excellent customer service skills</li><li>Ability to build and maintain relationships with clients</li><li>Familiarity with digital marketing and loyalty programs</li><li>Self-motivated, goal-oriented, and able to work independently</li><li>Fluency in English and Arabic required; additional languages are an advantage</li><li>Bachelor's degree in Business, Marketing, or related field preferred</li><li>Strong computer literacy, including proficiency with CRM systems and Microsoft Office applications</li></ul>Application Process: Interested candidates are invited to submit their resume for consideration. We offer a competitive remuneration package complemented by performance-based commissions. We look forward to welcoming a dedicated professional who shares our commitment to excellence and customer satisfaction.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Two: 2 years (Preferred)</li></ul>Language:<ul><li>English and Arabic Fluently (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Outdoor Sales Executive

Microsoft

<div>
 
 Program start: January 2026
 
 
 
 
 Location: Kuwait City
 
 
 
 
 Duration: 9 months, full time, paid internship
 
 
 
 Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential&mdash;and excitement for the journey ahead.
 
 
 As a Solution Engineer intern, you will engage with customers, with coaching from others. You will have the opportunity to shadow customer stakeholder interactions and research customer context to gain and understanding and build product expertise. You will contribute to technical wins, or portions of technical wins, with support from peers through preparation and delivery of one-way presentations.
 
 
 At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You&rsquo;ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
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 You build awareness of need for product strategy based on customer feedback, and build awareness of need for compete strategies.
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 You will consume and leverage readiness materials to expand domain knowledge, and begin connecting with customers and promote internal team readiness.
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 You will engage with customer, with coaching from others. You will shadow in customer stakeholder interactions and research customer context to gain understanding and build product expertise. You will develop awareness of available resources by familiarizing yourself with the community and engaging others to gain product knowledge.
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 You will develop foundational awareness of working with reference architectures and assist in demonstrations of specific Microsoft products through preparation and execution.
 
 
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 Qualifications
 
 
 
 Minimum Requirements:
 
 
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 Currently pursuing complete a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or related field (OR must be recent graduates or recently graduated).
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 Legally authorized to work in Kuwait (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
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 You must be legally authorized to work in Kuwait to be eligible for this role. (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
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 You must be fluent in English
 
 
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 Preferred Requirements
 
 
 
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 Passion for technology and customer obsessed.
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 Excellent verbal and written communication, analytical and presentation skills.
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 Strong Desire and business acumen for consultative solution selling.
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 Exceptional negotiation, customer service, and interpersonal skills
 
 
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 #EiP #MCAPSEiP
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Solution Engineering Internship Opportunities

Google

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 Minimum qualifications:
 
 
 
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 Bachelor's degree in Computer Science or equivalent practical experience.
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 Experience in networking, compute infrastructure (e.g. servers, databases, firewalls, load balancers) and architecting, developing, or maintaining cloud solutions in virtualized environments.
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 5 years of experience in delivering and developing customer-facing services with Cloud adoption and Cloud Migration programs.
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 Experience in one or more of the following such as Networking, DevOps, Security, Compute, Storage, Hadoop, Kubernetes, or SRE.
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 Experience in technical consulting or project, program management in corporate IT, professional IT services, or product development.
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 Ability to communicate in English and Arabic fluently to support client relationship in this region.
 
 
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 Preferred qualifications:
 
 
 
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 MBA or Master's degree in Computer Science, Engineering or a related field.
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 Experience with infrastructure-as-code tools (e.g., Terraform, Cloud Deployment Manager) for automated infrastructure provisioning and management.
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 Experience with deployment and orchestration technologies (Docker, Kubernetes, Ansible, etc.) in production environments.
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 Experience working with cross-functional, geographically dispersed teams and customer bases, collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
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 Experience in customer-facing migrations, encompassing service discovery, assessment, planning, execution, and operations.
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 Experience with reading software code in one or more languages (e.g., Java, Javascript, or Python).
 
 
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 About the job
 
 As a Platforms and Infrastructure Cloud Consultant, you will work directly with Google&rsquo;s customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements, while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
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 Partner with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.
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 Design solution architectures and manage the deployment of cloud-based distributed virtualized infrastructure solutions according to customer requirements and implement best practices.
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 Collaborate with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
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 Co-ordinate with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
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 Travel approximately 30% of the time for client engagements.
 
 
 
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 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Infrastructure and Data Consultant, Global Services Delivery (English, Arabic)

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