customer relations advisor

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

Supply Chain Services

Shift:<ul><li>Winter: 1:30 PM &ndash; 10:30 PM (UK Shift)</li><li>Summer: 12:30 PM &ndash; 9:30 PM (UK Shift)</li></ul>Location Requirement:<ul><li>Only Bahria Town residents may apply.</li></ul>Key Responsibilities<ul><li>Manage customer communication for orders, shipments, and delays.</li><li>Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.</li><li>Track orders and provide proactive updates to customers.</li><li>Resolve customer issues and escalations within defined SLAs.</li><li>Maintain shipment dashboards and prepare daily/weekly reports.</li><li>Improve customer satisfaction through strong follow-up and service quality.</li><li>Ensure smooth end-to-end supply chain customer experience.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, or related field.</li><li>2&ndash;4 years experience in customer relations, supply chain coordination, or logistics.</li><li>Excellent English communication skills (written &amp; spoken) &ndash; mandatory.</li><li>Strong understanding of order processing, warehousing, and delivery workflows.</li><li>Proficient in MS Excel/Sheets, CRM systems, and tracking tools.</li><li>Ability to handle pressure, multitask, and manage customer escalations.</li><li>Must be able to work UK shift timings.</li><li>Must reside in Bahria Town (compulsory).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Supply Chain/logistics?</li><li>our Salary Expectations and Joining Date?</li></ul>Work Location: In person

Customer Relations Manager Logistics Operations Bahria Town Karachi

<div><h3 class="jobSectionHeader">Role Purpose</h3><h3 class="jobSectionHeader">
The Customer Care &amp; Service Desk Advisor handles all outgoing and incoming remote bookings for customers while adhering to established service standards. This role assists the team leader in ensuring smooth process functioning and leads service recovery efforts by analyzing failures and implementing improvements.</h3><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Remote Booking Management: Accurately follow remote booking procedures to ensure on-time collection for customers.</li><li>
Service Recovery Analysis: Focus on the effective operation of the Service Recovery System by analyzing the root causes of service failure instances.</li><li>
Preventive Measure Implementation: Apply corrective and preventive measures based on incident findings to benefit both customers and DHL.</li><li>
Complaint &amp; Claims Resolution: Confidently handle customer complaints and insurance claims to ensure prompt and effective resolutions.</li><li>
Customer Education: Capitalize on opportunities to educate customers on DHL&rsquo;s value-added offerings, such as shipment insurance.</li><li>
Revenue Generation: Identify and promote areas with potential for revenue generation through cross-selling and upselling services like SII, TDX, and eCom tools.</li><li>
Tracing Support: Investigate shipment incidents involving undelivered, returned, misrouted, delayed, or damaged shipments to support the tracing team.</li><li>
Agent Training: Train Customer Service agents and other functions on empowerment and its application under various scenarios.</li><li>
Stakeholder Collaboration: Work closely across functional departments and DHL stations to maintain performance standards.</li><li>
Compliance Monitoring: Review process flows for ISO Audits to ensure compliance with current procedures.</li></ul><div></div><div><h3 class="jobSectionHeader"> 
Qualifications, Experience, and Competencies</h3><ul><li>
Education: University Graduate.</li><li>
English Proficiency: Excellent communication skills, both spoken and written.</li><li>
Professional Experience: 2&ndash;3 years of experience in customer services, specifically in complaint and claims handling in a service environment.</li><li>
Software Expertise: Excellent skills in Microsoft Office (Word, Excel, PowerPoint); proficiency in DHL Systems is preferable.</li><li>
Analytical Ability: Breaks down problems or processes into component parts and draws accurate conclusions from narrative and numerical data.</li><li>
Planning &amp; Organizing: Sets clear goals and establishes a sequence of steps to ensure objectives are efficiently achieved.</li><li>
Decision Making: Makes timely and appropriate choices based on analysis and experience, even under conditions of uncertainty.</li><li>
Self-Management: Remains calm, objective, and controlled in responding to urgent or demanding situations.</li><li>
Accountability: Acts responsibly, keeps commitments, and complies with the intent of policies and procedures.</li><li>
Interpersonal Skills: Excellent negotiation and interaction skills with a focus on customer-facing excellence.</li></ul><div></div> 
Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience. 
✨ We Deliver the Difference
✨ We Care
✨ We Grow Together</div></div>

Customer Care Advisor

The Doris Duan-Young Autism Center

Client Relations Officer (Female / Arabic &amp; English Speaker)Full-time/ Admin / Dubai Healthcare CityBe part of DDY - Expertise That Cares!The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials, accreditations, and certifications.We are looking for a Client Relations Officer to join our team at our Autism Center &mdash; someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.This role offers an exciting chance to elevate your career in an inspiring &amp; Supportive environment.Key Responsibilities:<ul><li>Serve as the primary point of contact for both existing and new clients and families.</li><li>Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.</li><li>Conduct communication with potential new clients, providing all relevant information about company services.</li><li>Educate patients about payment options and financial assistance while handling price and package negotiations with clients.</li><li>Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.</li><li>Support the admissions and onboarding process for new clients</li><li>Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.</li><li>Coordinate closely with the Client Relations Manager to ensure seamless service delivery.</li><li>Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.</li><li>Maintain accurate and confidential client records in line with organizational standards.</li><li>Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.</li></ul>Requirements:<ul><li>A bachelor&rsquo;s degree in a related field is required.</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).</li><li>Good understanding of insurance procedures and documentation.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Excellent negotiation skills and multitasking abilities.</li><li>Professional, empathetic, and client-focused attitude.</li><li>Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).</li><li>Ability to work collaboratively within a multidisciplinary team.</li></ul>If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Health care preferbly in rehabilitation/autism center: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Client Relations Officer (CRO)

Suncore immigration solutions

Company DescriptionSuncore Immigration Solutions is a leading Canadian immigration firm located in Canada with a team of Regulated Canadian Immigration Consultants (RCIC) authorized to represent clients across the globe for Immigration, refugee and Citizenship Canada(IRCC).Role DescriptionThis is a full-time on-site Front Desk Receptionist and customer relationship role located in Dha phase 6 Lahore. The Front Desk Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and providing excellent customer service on a day-to-day basis.Qualifications<ul><li>Phone Etiquette and Communication skills</li><li>Receptionist Duties and Clerical Skills</li><li>Strong Customer Service abilities</li><li>Ability to handle multiple tasks and prioritize effectively</li><li>Fluency in English and Urdu languages</li><li>Experience in a similar role is a plus</li><li>Bachelor degree or equivalent</li><li>Cold Calling</li><li>Followup</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthLocation:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

customer relationship officer

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2><div>
Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers&rsquo; banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer&rsquo;s unique goals and needs. 
 
Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. 
 
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.</div><div>
Basic Qualifications: 
<ul><li>High school diploma or equivalent</li><li>Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training</li></ul></div>
Location expectations: 
This role requires working from a U.S. Bank location for all scheduled work days.<div>
Preferred Skills/Experience: 
<ul><li>Proven ability to build and foster relationships with clients through proactive outreach and follow up</li><li>Ability to effectively engage and communicate with clients</li><li>Basic knowledge of applicable bank and branch policies, procedures and support systems</li><li>Proven customer service and interpersonal skills</li><li>Experience with using and demonstrating digital products and self-service technologies</li><li>Ability to explore and identify a customer&rsquo;s true needs while leveraging a digital first mindset</li><li>Demonstrated basic level of proficiency in making appropriate recommendations that meet customer&rsquo;s needs both reactively and proactively</li><li>Experience in the financial services industry preferred</li></ul></div>
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.34 - 24.86
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Client Relationship Consultant 1 (Banker) - Burbank Alameda Ralphs - Burbank, CA

Jawhar Al Rabea Trading Company

The CompanyJawhar Al Rabea is one of the leading marketing and distribution companies in the Kingdom of Saudi Arabia, catering to the retail, food service, and wholesale industries. We take pride in being a major supplier to the food and feed market.An expansion program have created an exciting opportunity to join a dynamic team dedicated to furthering growth plans for the group.About the RoleWe are looking for a customer-focused and commercially aware Strategic Account Partner to support the growth and retention of our existing customer base across multiple regions.This role is designed for professionals who understand that strong customer relationships are the backbone of a successful distribution business. You will work closely with the Sales Team to ensure customers remain engaged, satisfied, and consistently growing their business with us.Rather than traditional customer service, this position plays a direct role in protecting revenue, increasing basket size, and strengthening our reputation within the HoReCa community.If you enjoy building relationships, solving problems, and creating positive customer experiences &mdash; this role offers an excellent foundation for a long-term career in sales and key account management.Requirements<ul><li>&middot; Fluency in English</li><li>&middot; 1&ndash;3 years of experience in customer facing roles or sales coordinatio, preferably in foodservice, FMCG, or a trading company</li><li>&middot; Strong communication and relationship-building skills</li><li>&middot; Comfortable working in a fast paced business and assisting in off duty hours</li><li>&middot; Self-motivated with a results-oriented mindset</li><li>&middot; Valid driver&rsquo;s license</li></ul>Key Responsibilities<ul><li>&middot; Customer Relationship Management</li><li>&middot; Build strong relationships with the Chefs, Purchasers and business owners</li><li>&middot; Conduct Follow up to understand customer needs and expectations</li><li>&middot; Support Revenue Growth</li><li>&middot; Promote products, new arrivals and alternatives</li><li>&middot; Encourage consistent ordering behaviour</li><li>&middot; Retain customer and reinforce long tem partnerships</li><li>&middot; Cordinate with the sales team in managing existing accounts</li><li>&middot; Cordinate with the opertaions, finance to ensure seamless service</li></ul>Key Skills and Attributes<ul><li>&middot; Customer-focused approach, aiming to preserve long-term business relationships.</li><li>&middot; High energy and strong personal drive</li><li>&middot; Highly organized with strong follow through</li><li>&middot; Proactive problem solver</li><li>&middot; Team Oriented with a collaborative approach</li><li>&middot; Positive attitude and eagerness to learn</li></ul>What We Offer<ul><li>&middot; Fixed salary plus performance-based commission</li><li>&middot; Clear career progression into Sales and/or Managerial roles</li><li>&middot; Hands-on training and exposure into customer service</li><li>&middot; A performance-focused culture where results are recognized</li></ul>Join us and build a rewarding career at the frontline of the foodservice industry.Job Types: Full-time, PermanentPay: ﷼1,500.00 - ﷼2,500.00 per monthWork Location: In person

Customer Relationship Executive

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