customer relations advisor

Emirates Islamic

<div>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.
Job Overview:
As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.
Key Responsibilities :
<ul><li>Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
</li><li>Educating customers about banking products and services to meet their financial needs.
</li><li>Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
</li><li>Resolving customer complaints and issues in a timely and professional manner.
</li><li>Adhering to banking regulations and procedures to ensure compliance and security.
</li><li>Maintaining a clean and organized work environment within the branch.
</li><li>Collaborating with other team members to achieve branch goals and objectives.
</li><li>Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
</li><li>Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.
</li></ul>Skills and Experience:
<ul><li>Hold a bachelors' degree or equivalent (Any Specialization)
</li><li>General awareness of banking segment
</li><li>Excellent interpersonal skills
</li><li>Attention to detail.
</li><li>Problem solving
</li><li>From 0 to 5 years experience
</li></ul>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</div>

Customer Care Advisor - Abu Dhabi (UAE Nationals Only)

The Doris Duan-Young Autism Center

Client Relations Officer (Female / Arabic &amp; English Speaker)Full-time/ Admin / Dubai Healthcare CityBe part of DDY - Expertise That Cares!The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials, accreditations, and certifications.We are looking for a Client Relations Officer to join our team at our Autism Center &mdash; someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.This role offers an exciting chance to elevate your career in an inspiring &amp; Supportive environment.Key Responsibilities:<ul><li>Serve as the primary point of contact for both existing and new clients and families.</li><li>Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.</li><li>Conduct communication with potential new clients, providing all relevant information about company services.</li><li>Educate patients about payment options and financial assistance while handling price and package negotiations with clients.</li><li>Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.</li><li>Support the admissions and onboarding process for new clients</li><li>Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.</li><li>Coordinate closely with the Client Relations Manager to ensure seamless service delivery.</li><li>Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.</li><li>Maintain accurate and confidential client records in line with organizational standards.</li><li>Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.</li></ul>Requirements:<ul><li>A bachelor&rsquo;s degree in a related field is required.</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).</li><li>Good understanding of insurance procedures and documentation.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Excellent negotiation skills and multitasking abilities.</li><li>Professional, empathetic, and client-focused attitude.</li><li>Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).</li><li>Ability to work collaboratively within a multidisciplinary team.</li></ul>If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Health care preferbly in rehabilitation/autism center: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Client Relations Officer (CRO)

Emirates NBD

Customer Care Advisor - Dubai (UAE Nationals Only)

Ultra Safe Cleaning & Sanitising Experts

Location: Karama &amp; Al Qusais, Dubai Company: Siroya JewellersAbout the RoleWe are looking for highly energetic, confident, and people-loving Customer Relations Executives to become the face of our showroom experience.This role is not just about customer service. It is about creating memorable experiences, building long-term customer relationships, and bringing warmth and energy into the showroom environment.You will play a major role in welcoming customers, explaining our brand story, supporting marketing initiatives, increasing customer engagement, and ensuring every visitor leaves with a positive impression of the brand.If you naturally smile while talking to people, enjoy interacting with customers, and love being active and energetic throughout the day, this role is for you.Key ResponsibilitiesCustomer Experience &amp; Hospitality<ul><li>Welcome every customer warmly and professionally as they enter the showroom</li><li>Create a positive first impression and guide customers comfortably inside</li><li>Assist in managing customer flow during busy periods</li><li>Offer refreshments and ensure guests feel attended to</li><li>Build rapport and maintain friendly conversations with customers</li></ul>Brand Communication<ul><li>Explain the company story, heritage, collections, and brand values confidently</li><li>Communicate ongoing offers, campaigns, exhibitions, and loyalty programs</li><li>Help customers understand the uniqueness of collections and services</li></ul>Relationship Building &amp; Customer Retention<ul><li>Regularly call existing customers to maintain relationships</li><li>Invite customers for events, launches, festive collections, and exhibitions</li><li>Follow up with previous visitors and dormant customers</li><li>Build long-term customer connections through personalized interaction</li></ul>Marketing &amp; Customer Engagement Activities<ul><li>Encourage and collect Google Reviews from satisfied customers</li><li>Increase Instagram/social media follows and engagement</li><li>Coordinate customer testimonials and feedback recordings</li><li>Assist in creating customer video testimonials and happy customer moments</li><li>Support WhatsApp marketing and database engagement activities</li></ul>Outdoor &amp; Front-Facing Engagement<ul><li>At times, stand outside or near the storefront to welcome and usher customers into the showroom</li><li>Engage mall/walk-in traffic with confidence and positivity</li><li>Create excitement and curiosity around promotions and collections</li></ul>Customer Data &amp; CRM<ul><li>Maintain customer records accurately</li><li>Collect customer preferences, birthdays, anniversaries, and contact details</li><li>Ensure customer information is updated in the CRM/database system</li></ul>Team &amp; Store Support<ul><li>Coordinate with sales teams to ensure smooth customer handling</li><li>Support store events, exhibitions, launches, and festive activations</li><li>Maintain showroom energy, cleanliness, and presentation standards</li></ul>Ideal Candidate ProfileWe are looking for someone who is:<ul><li>Extremely energetic and enthusiastic</li><li>Friendly, approachable, and confident while speaking</li><li>Well groomed with strong presentation skills</li><li>Comfortable speaking to strangers and building rapport quickly</li><li>Passionate about customer experience and hospitality</li><li>Social-media friendly and comfortable taking photos/videos</li><li>Able to multitask in a fast-paced retail environment</li><li>Fluent in English and Hindi (Arabic is a strong advantage)</li><li>Prior retail, hospitality, aviation, luxury retail, or front-office experience is preferred</li></ul>Pay: AED2,000.00 - AED3,000.00 per monthWork Location: In person

Customer Relationship Executive

Mersat Holdings

Position Title: Client Relations Officer (Female) Company: Mersat Environmental Services Location: Abu Dhabi, UAERole OverviewWe are looking for a dynamic and results-driven professional to strengthen our market presence and accelerate business growth. This role combines telesales, client servicing, marketing coordination, and contract management into one high-impact position that directly contributes to revenue generation and long-term client retention.If you are confident in communication, persuasive in approach, and proactive in closing deals, this opportunity positions you at the frontline of our expansion strategy.Key Responsibilities<ul><li>Identify and connect with potential clients across target market segments</li><li>Present and promote Mersat Environmental Services in a professional and compelling manner</li><li>Assess client requirements and recommend suitable service solutions</li><li>Prepare and send service proposals and quotations</li><li>Follow up consistently to convert leads into confirmed contracts</li><li>Manage annual contract renewals and client retention strategies</li><li>Maintain accurate client records, contracts, and communication history</li><li>Build and nurture long-term client relationships</li><li>Coordinate internally with operations and management to ensure service delivery alignment</li></ul>Ideal Candidate Profile<ul><li>Strong communication and negotiation skills</li><li>Confident in telesales and client engagement</li><li>Ability to understand client needs and translate them into service solutions</li><li>Organized and capable of handling multiple client accounts</li><li>Target-oriented with a business development mindset</li><li>Basic knowledge of environmental or facility services is an advantage</li><li>Proficient in MS Office and email communication</li></ul>What We Offer<ul><li>Growth-focused work environment</li><li>Opportunity to be part of an expanding environmental services company</li><li>Direct involvement in business development and market expansion</li><li>Performance-driven career progression</li></ul>Ready to accelerate your career in a growth-driven environment? Apply now through Indeed and become a key driver in expanding Mersat&rsquo;s client network and long-term partnerships.Job Type: PermanentApplication Question(s):<ul><li>What is your Nationality?</li><li>What is your Visa Status?</li><li>Do you require notice period from current company? </li><li>Where are you located? Address Please...</li></ul>Work Location: In person

Client Relations Officer (Female)

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Relationship Officer&nbsp;
 
 
 
 Location: BR-Al Khawaneej Branch, Dubai
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Role Purpose:
 
 
 
 Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
 
 &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 RESPONSIBILITIES:
 
 
 
 
 Deposit account documentation.
 
 
 
 Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
 
 
 
 Finance account documentation.
 
 
 
 Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms
 
 .
 
 
 
 
 Sales-Management of service delivery.
 
 
 
 Sell and cross sell ADIB&rsquo;s products and promote ADIB&rsquo;s image
 
 
 
 Staff Management and coordination.
 
 
 
 
 &nbsp;
 
 Management of subordinates, plan their training
 
 &nbsp;
 
 and appraisal.
 
 
 
 Perform other task specified by Management.
 
 
 
 
 Results Required
 
 
 
 
 <li>
 Achieving Monthly Budget -&nbsp;Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
 </li>
 <li>
 Continuous Improvement &ndash;&nbsp;Assist CRM to&nbsp;Recommend workflow changes leading to process improvements to the branch manager at least once a year
 </li>
 <li>
 Internal Audit &amp; ICD Comments -&nbsp;Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
 </li>
 <li>
 Compliance of policies &amp; procedures &ndash; Comply and perform Key operational controls as required in ADIB&rsquo;s polices &amp; procedures in day-to-day operations.&nbsp;
 </li>
 
 
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 &nbsp;
 
 
 
 <li>
 Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Credit &amp; Operational Policies &amp; Procedures
 </li>
 <li>
 Good Knowledge of UAE banking practices, regulations &amp; risks
 </li>
 <li>
 Thorough Knowledge of all the Regulations issued by Central Bank of UAE
 </li>
 <li>
 General awareness of competitors in the local market
 </li>
 <li>
 Fair knowledge of service standards&nbsp;
 </li>
 <li>
 Training skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Management Information skills
 </li>
</div>

Customer Relationship Officer

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10000 customer relations advisor jobs Near Me

Customer Care Advisor - Abu Dhabi (UAE Nationals Only)

Client Relations Officer (CRO)

Customer Care Advisor - Dubai (UAE Nationals Only)

Customer Care Advisor - Dubai (UAE Nationals Only)

Customer Relationship Executive

Client Relations Officer (Female)

Customer Relationship Officer