customer relations advisor

AW Rostamani

<div>Job Purpose
The Service Advisor is responsible for assisting customers with their service requirements by providing accurate information on services, managing service schedules, and ensuring a seamless customer experience from vehicle drop-off to delivery The role acts as a key liaison between customers and the service department, ensuring high levels of customer satisfaction and operational efficiency
Key Responsibilities
<ul><li>Adhere to NSSW standards across all customer touchpoints
</li><li>Attend to high-profile and major fleet customers
</li><li>Greet customers promptly, understand their service needs, and provide appropriate guidance
</li><li>Conduct a proper vehicle inventory and accurately record customer requirements
</li><li>Update and maintain customer data in the system
</li><li>Reconfirm job requirements, repair details, estimated costs, and delivery timelines, and obtain customer approval
</li><li>Arrange test drives jointly with customers when required
</li><li>Ensure clear, accurate, and legible job advice and create job cards accordingly
</li><li>Monitor and follow up on job progress with the workshop team
</li><li>Inform customers of any additional repairs or delays and obtain necessary approvals
</li><li>Brief customers on warranty coverage and service contract entitlements
</li><li>Promote service contracts and other service products (upselling)
</li><li>Ensure job cards are closed within the stipulated timelines
</li><li>Confirm vehicles are cleaned and ready for delivery as per the promised date and time
</li><li>Proactively notify customers in advance in case of any delivery delays
</li><li>Explain completed jobs and charges clearly, ensure payment collection, and hand over the vehicle
</li><li>Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaigns, etc)
</li><li>Build and maintain long-term customer relationships to enhance retention
</li><li>Handle customer complaints on a priority basis and escalate to superiors when required
</li><li>Respond promptly to customer queries
</li><li>Ensure all pending job cards are closed within the defined time limits
</li></ul>Educational Qualification
<ul><li>Degree or 3-year Diploma in Automobile or Mechanical Engineering
</li></ul>Work Experience
<ul><li>Minimum 3 years of practical experience with automotive dealers in a similar role
</li></ul>Competencies
<ul><li>Strong customer handling and negotiation skills
</li><li>Sound knowledge of vehicle systems, repairs, and maintenance services (automotive industry preferred)
</li><li>Excellent communication, customer service, and interpersonal skills
</li><li>Strong organisational and multitasking abilities
</li><li>Ability to manage time effectively in a fast-paced environment
</li><li>Proficiency in Microsoft Office and service management software (preferred)
</li></ul>Languages
<ul><li>English (mandatory)
</li><li>Arabic (desirable)</li></ul></div>

Service Advisor (UAE National)

Jadeer

<div>Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.<h4 class="jobSectionHeader">
Job Title: Customer Care Advisor</h4><h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul><h5 class="jobSectionHeader">
Qualifications &amp; Requirements</h5><ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul>
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.</div>

Customer Care Advisor (BPO)

Half Price Packaging PVT Ltd

Customer Relations Officer (CRO)Job Title: Customer Relations Officer (CRO) Company: Digisparo Location: Gulberg 3, Lahore (Onsite) Job Type: Full-Time Shift: Evening and Night Shift Available Salary: PKR 35,000 &ndash; PKR 75,000 per monthJob Description:Digisparo is looking for a professional and motivated Customer Relations Officer (CRO) to join our team. The ideal candidate will be responsible for handling client communication, maintaining strong relationships, and ensuring customer satisfaction.Responsibilities:<ul><li>Communicate with clients via calls and follow-ups</li><li>Provide information about company services</li><li>Maintain positive client relationships</li><li>Handle customer queries professionally</li><li>Achieve assigned targets</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Strong interpersonal skills</li><li>Basic computer knowledge</li><li>Call center or sales experience preferred</li><li>Fresh candidates can also apply</li></ul>Benefits:<ul><li>Fixed salary (PKR 35,000 &ndash; 75,000)</li><li>Attractive commission structure</li><li>Professional work environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

Abacus Outsourcing

Company: Abacus BPO Job Type: Full-time Salary Range: PKR 37,000 + 5000 per monthJob Summary: Abacus BPO is hiring Customer Relations Officers for a domestic project. This is an excellent opportunity for candidates who want to grow their career in the BPO and customer services industry.Roles Available:<ul><li>Inbound Calls</li><li>Domestic Project</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (14 Years of Education)</li><li>6 months to 1 year of experience in any field</li><li>Strong verbal communication in English or Urdu</li><li>Familiarity with digital tools.</li><li>Prior BPO/Customer Service experience will be an advantage</li></ul>What We Offer:<ul><li>Competitive Salary (PKR 37,000 &ndash; 42,000)</li><li>Performance-based Incentives</li><li>Career Growth Opportunities</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shifts</li></ul>How to Apply:Apply via Indeed or send your resume directly on Whatsapp at 03485616568.Note: We also have daily interviews between 12:00 PM to 4:00 PM at the office. Please bring your resume at the venue to ensure smooth facilitation.Location: Plot 349-352, 1st Floor, Street 5, I-9/3, Islamabad Job Type: Full-timePay: Rs37,000.00 - Rs42,000.00 per monthWork Location: In person

Customer Relations Officer - Islamabad, Rotational

DLF Hospitality

<div>
 
 
 PURPOSE:
 
 
 
 To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club&rsquo;s premium standards while acting as the primary point of contact for members.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 Guest Relations Executives / Associates
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members, Guests, Residents, Vendors, Consultants, Service Providers
 </li>
 <li>
 Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback.
 </li>
 <li>
 Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns.
 </li>
 <li>
 Maintain accurate member profiles, preferences, and engagement history in CRM systems.
 </li>
 <li>
 Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups.
 </li>
 <li>
 Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels.
 </li>
 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Monitor member feedback, industry trends, and operational data to continuously improve services.
 </li>
 <li>
 Introduce and refine processes that enhance member engagement and operational efficiency.
 </li>
 <li>
 Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values.
 </li>
 <li>
 Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals.
 </li>
 <li>
 Foster cross-functional collaboration with F&amp;B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities.
 </li>
 <li>
 Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions.
 </li>
 <li>
 Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Act as the face of the club for VIP members, ensuring personalized attention and high standards of service.
 </li>
 <li>
 Represent the club at key events, industry forums, and networking opportunities.
 </li>
 <li>
 Model professional conduct, decision-making excellence, and service etiquette for the team.
 </li>
 </ul>
 
 
 Culture &amp; Brand Ambassador
 
 
 <ul>
 <li>
 Champion the club&rsquo;s hospitality values, fostering an environment of warmth, personalization, and recognition.
 </li>
 <li>
 Create memorable experiences through thoughtful service touches and proactive engagement.
 </li>
 <li>
 Uphold the club&rsquo;s image through professional presentation and member-first conduct.
 </li>
 </ul>
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensure all operations comply with club policies, membership rules, and legal regulations.
 </li>
 <li>
 Maintain confidentiality of member data and ensure secure handling of documentation.
 </li>
 <li>
 Oversee adherence to brand SOPs and service protocols.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Ensure OH&amp;S standards are integrated into daily service operations.
 </li>
 <li>
 Identify and address safety risks, maintaining readiness for emergencies.
 </li>
 <li>
 Oversee incident reporting, investigation, and preventive measures.
 </li>
 </ul>
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Graduate in Hospitality, Business Administration, or related field
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 6&ndash;8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
 </li>
 </ul>
</div>

Customer Relations Manager

All Things Baby

Job Description: Customer RelationsCustomer Engagement (Pre &amp; Post Sales)Role Overview: Manage the end-to-end customer journey from initial enquiry to post-purchase support&mdash;ensuring a seamless, reliable, and positive experience for parents and caregivers.Key Responsibilities:<ul><li>Handle inbound pre-sales queries via phone, email, and digital channels, guiding customers on appropriate product selection</li><li>Ensure high levels of customer satisfaction, retention, and repeat engagement</li><li>Maintain accurate and up-to-date customer records in the CRM system</li><li>Collaborate with the sales team to support conversions and upsell opportunities</li><li>Manage post-sales queries including order tracking, returns, exchanges, and refunds</li><li>Resolve customer complaints and escalations professionally within defined SLAs</li><li>Coordinate with internal teams such as operations, logistics, and warehouse for timely issue resolution</li><li>Capture customer feedback and share insights to improve processes and service quality</li></ul>Requirements:<ul><li>4 years of experience in pre-sales, post-sales, customer support, or inside sales</li><li>Strong communication, problem-solving, and relationship management skills</li><li>Experience in ecommerce or consumer products is preferred</li><li>Detail-oriented, customer-focused, and comfortable working in a fast-paced environment</li></ul>Job Type: Full-timePay: ₹45,000.00 - ₹50,000.00 per monthWork Location: In person

Customer Relations | Premium Luxury Retail - Lower Parel

Cequens

<div>CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
As a Carrier Relations Manager at CEQUENS, you will be instrumental in fostering and nurturing enduring partnerships with Mobile Network Operators. You will serve as a crucial intermediary, dedicated to overcoming obstacles, maintaining high levels of satisfaction among MNO partners, and actively contributing to the expansion of CEQUENS&rsquo; presence in the market. Your responsibilities encompass delivering innovative technologies and solutions, including SMS monetization, SAAS &amp; CPaaS offerings, channel partnerships, and connectivity improvements.
Main Areas of Responsibility
Relationship Management:<ul>
<li>
Build and nurture strong, lasting relationships with MNOs globally. You will be the primary point of contact for MNOs, ensuring their needs are met and addressing any challenges.</li>
<li>Implement strategies to enhance partnerships with MNOs. Collaborate closely with cross-functional teams to align goals and deliver exceptional service.</li>
<li>Monitor industry standards and regulations related to MNOs in different countries.</li>
</ul>
 Deliver Cutting-Edge Technologies:<ul>
<li>
Present and promote CEQUENS&rsquo; innovative technologies and solutions to MNO partners, including SMS monetization strategies, SAAS &amp; CPaaS offerings, channel partnership opportunities, and enhancements in connectivity.</li>
<li>Drive CPaaS sales by identifying opportunities and developing channel partnerships. Enhance our service offerings through strategic collaborations.</li>
<li>Identify growth opportunities to expand CEQUENS&rsquo; presence in existing and new markets.
</li><li>Monitor industry trends, competitor activities, and emerging technologies.</li>
</ul>
Contribute to Growth:<ul>
<li>
Play a key role in driving the expansion of CEQUENS&rsquo; market presence by identifying opportunities for growth, proposing strategic initiatives, and collaborating with cross-functional teams to execute plans effectively.</li>
<li>Proactively identify and resolve any challenges or issues faced by MNO partners, working closely with internal teams to deliver effective solutions and maintain satisfaction.</li>
</ul>
Industry Engagement:<ul>
<li>
Represent the company at industry events, conferences, and forums.</li>
<li>Share insights and trends to position the company as a thought leader in the carrier relations space.</li>
</ul>
Requirements
Qualifications and Skills:
Experience:
<ul><li>Minimum of 5 years of experience in carrier relations, with at least 5 years in a senior role. Candidates without thsi experience will not be conscidered</li></ul>
Education:
<ul><li>Master/Bachelor&rsquo;s degree in Business Administration, Telecommunications, or related field; Master&rsquo;s degree preferred</li></ul>
Skills:<ul>
<li><ul><li>Proven experience in carrier relations within the CPaaS industry, with a strong understanding of mobile network operations, technologies, and market dynamics.
</li></ul></li><li>Excellent communication, negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels.
</li><li>In-depth knowledge of the SMS and CPaaS landscape, including regulatory requirements and compliance frameworks.
</li><li>Demonstrated experience in scaling global partnerships, securing strategic alliances with Mobile Network Operators (MNOs) to strengthen service offerings across A2P, CPaaS, AI products, SaaS, and Voice connectivity.
</li> <li>Skilled in streamlining MNO partnership frameworks, accelerating onboarding processes, optimizing pricing structures, and enhancing commercial agreements to reduce time-to-market for new services.
</li><li>Comprehensive experience across the full partner lifecycle &mdash; from lead identification and engagement through to post-sale implementation and ongoing business development &mdash; ensuring sustainable growth and long-term strategic collaborations.
</li><li>Strong business acumen in CPaaS partnerships, with a track record of identifying and executing revenue growth opportunities through tailored solutions, joint ventures, and cross-functional alignment.
</li><li>Proven success in expanding the MNO partnership portfolio across the Middle East &amp; Africa region, contributing directly to increased global market share and significant revenue growth from both existing and new partners.
</li><li>Strategic thinker with strong problem-solving abilities and a results-driven mindset.
</li><li>Willingness to travel internationally as required for client meetings, industry conferences, and partnership development.
</li><li>Fluency in English is required; proficiency in additional languages such as Arabic is a strong advantage.</li></ul></div>

CPaaS Carrier Relations Manager

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