customer relations advisor

Sunday Bazar

<p><b>Vacancy Announcement: Customer Relations Officer (Female Preferred)</b></p><p><b>Company:</b> Sunday Bazar<br/><b>Office Location:</b> Model Colony, Gulshan-e-Jami, Malir &ndash; Karachi<br/><b>Employment Type:</b> Full-Time (On-Site)<br/><b>Working Days:</b> Monday &ndash; Saturday<br/><b>Ramadan Office Hours:</b> 10:00 AM &ndash; 5:00 PM<br/><b>Monthly Compensation:</b> Market Competitive</p><p><b>About the Role</b></p><p>We are currently inviting applications for a <b>Customer Relations Officer</b> who can effectively manage customer interactions and support service-related operations. The individual will be responsible for handling inquiries, coordinating with internal teams, and ensuring customers receive timely and satisfactory responses.</p><p>The ideal candidate should demonstrate confidence, patience, and a customer-first attitude in every interaction.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming customer queries through calls, WhatsApp, and online platforms.</li><li>Resolve complaints professionally while ensuring quick turnaround time.</li><li>Coordinate with departments such as Inventory, Marketing, and Product Listings for issue resolution.</li><li>Keep accurate records of customer conversations and case updates.</li><li>Follow up on pending matters to ensure complete customer satisfaction.</li><li>Maintain a courteous and professional tone while representing the company.</li></ul><p><b>Candidate Requirements</b></p><ul><li><b>Education:</b> Minimum Intermediate; Bachelor&rsquo;s degree preferred.</li><li><b>Experience:</b> At least 1 year in a customer service or support role.</li></ul><p><i>(Candidates with excellent communication skills but no prior experience may also apply.)</i></p><ul><li><b>Language Skills:</b> Strong verbal and written command of English and Urdu.</li><li><b>Core Competencies:</b></li><li>Effective communication and convincing ability</li><li>Calm and composed attitude under pressure</li><li>Problem-solving mindset</li><li>Professional approach to customer handling</li><li><b>Preference:</b> Female candidates are encouraged to apply.</li></ul><p><b>What We Offer</b></p><ul><li>Positive and professional workplace culture</li><li>Growth and learning opportunities</li><li>Monthly incentives based on performance</li></ul><p><b>How to Apply</b></p><p>Send your updated resume to:<br/><b>Usama.hr@sundaybazar.com.pk</b><br/><b>WhatsApp:</b> 0303-2356310</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Handling: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Customer Relations Officer (Female Preferred)

Supply Chain Services

<p><b>Shift:</b></p><ul><li><b>Winter:</b> 1:30 PM &ndash; 10:30 PM (UK Shift)</li><li><b>Summer:</b> 12:30 PM &ndash; 9:30 PM (UK Shift)</li></ul><p><b>Location Requirement:</b></p><ul><li><b>Only Bahria Town residents</b> may apply.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Manage customer communication for orders, shipments, and delays.</li><li>Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.</li><li>Track orders and provide proactive updates to customers.</li><li>Resolve customer issues and escalations within defined SLAs.</li><li>Maintain shipment dashboards and prepare daily/weekly reports.</li><li>Improve customer satisfaction through strong follow-up and service quality.</li><li>Ensure smooth end-to-end supply chain customer experience.</li></ul><p><b>Requirements</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Supply Chain, Business Administration, or related field.</li><li><b>2&ndash;4 years</b> experience in customer relations, supply chain coordination, or logistics.</li><li><b>Excellent English communication skills (written &amp; spoken)</b> &ndash; mandatory.</li><li>Strong understanding of order processing, warehousing, and delivery workflows.</li><li>Proficient in <b>MS Excel/Sheets</b>, CRM systems, and tracking tools.</li><li>Ability to handle pressure, multitask, and manage customer escalations.</li><li>Must be able to work <b>UK shift timings</b>.</li><li><b>Must reside in Bahria Town</b> (compulsory).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Supply Chain/logistics?</li><li>Your Salary Expectations and Joining Date?</li></ul><p>Work Location: In person</p>

Customer Relations Manager (Supply Chain Operations) Bahria town karachi

Mystic Advertising

<p><b>Junior Customer Relations Officer &ndash; Real Estate</b></p><p><b>Location:</b> Business Bay, Dubai (On-site)<br/><b>Working Hours:</b> 9:00 AM &ndash; 6:00 PM<br/><b>Employment Type:</b> Full-time</p><p>We are currently looking for a <b>proactive and service-driven Junior Customer Relations Officer</b> to join our real estate team in Dubai. This position plays an important role in supporting day-to-day client interactions, assisting the sales and leasing teams, and ensuring that every client receives a professional and seamless experience.</p><p>This opportunity is well suited for a <b>junior professional or recent graduate</b> who is interested in building a long-term career in the <b>Dubai real estate industry</b> while gaining hands-on experience in a fast-paced and client-focused environment.</p><p>Key Responsibilities</p><ul><li>Serve as the <b>initial point of contact</b> for client inquiries via phone, email, and walk-in visits.</li><li>Assist in managing <b>client relationships throughout the property sales and leasing process</b>.</li><li>Respond to incoming inquiries and <b>coordinate qualified leads with the sales team</b>.</li><li>Understand client requirements and help suggest <b>appropriate property options</b> when needed.</li><li>Arrange and coordinate <b>property viewings, client meetings, and follow-up communications</b>.</li><li>Maintain accurate <b>client records, documentation, and CRM updates</b>.</li><li>Collaborate with internal teams to ensure <b>efficient communication and client support</b>.</li><li>Provide <b>post-transaction assistance</b> to help maintain strong and lasting client relationships.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree or diploma in <b>Business Administration, Marketing, or a related field</b> (preferred).</li><li>Previous experience in <b>customer service or real estate support roles</b> is beneficial but not essential.</li><li>Basic familiarity with the <b>Dubai property market</b> will be an advantage.</li><li>Strong <b>communication, interpersonal, and customer service skills</b>.</li><li>Organized, detail-focused, and able to manage multiple tasks efficiently.</li><li>Positive attitude with a willingness to <b>learn and grow in a real estate environment</b>.</li><li>Working knowledge of <b>CRM systems and Microsoft Office tools</b> is a plus.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Junior Customer Relations Officer (Real Estate)

Thrifty Car Rental UAE

<div>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  The Customer Relations Executive will be responsible for enhancing customer satisfaction and loyalty through handling concerns of all customers with the objective of improving the organization&rsquo;s overall customer satisfaction ratings.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Generating sales leads from existing customers and forwarding them to the sales team.
  </li>
  <li>
   Addressing customer queries and complaints promptly, aiming to provide exceptional customer service and foster strong customer relationships. Swiftly escalating and resolving customer complaints.
  </li>
  <li>
   Maintaining records of contract renewals and proactively initiating renewals or offering new products before the contract term ends.
  </li>
  <li>
   Communicating client needs and requirements to the operations department as necessary.
  </li>
  <li>
   Implementing and managing a continuous referral program.
  </li>
  <li>
   Coordinating vehicle pick-up and drop-off arrangements for customers.
  </li>
  <li>
   Assisting in the organization of client promotional events.
  </li>
  <li>
   Handling payment collection and managing invoicing processes.
  </li>
  <li>
   Developing and implementing customer-centric processes and enhancements to enhance service usage.
  </li>
  <li>
   Cultivating and nurturing profitable relationships with all customers.
  </li>
  <li>
   Keeping customers informed about the resolution status of their concerns, complaints, and latest product offerings to boost sales.
  </li>
  <li>
   Compiling monthly customer service performance reports.
  </li>
  <li>
   Expanding the customer base through upselling and cross-selling initiatives.
  </li>
  <li>
   Promoting the use of CRM programs among all customers.
  </li>
  <li>
   Conducting competitor analysis and devising strategic plans accordingly.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Strong focus on customer centricity and satisfaction.
  </li>
  <li>
   Exceptional written and verbal communication abilities.
  </li>
  <li>
   Proficiency in process improvement and re-engineering.
  </li>
  <li>
   Effective problem-solving skills.
  </li>
  <li>
   Capable in people management and team leadership.
  </li>
  <li>
   Self-motivated with strong leadership qualities.
  </li>
  <li>
   Demonstrated aptitude in project and personnel management.
  </li>
  <li>
   Excellent interpersonal skills.
  </li>
  <li>
   Ability to effectively balance customer needs with company interests.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience
  </strong>
  :
 </p>
 <ul>
  <li>
   Bachelor's degree in Commerce/Business Administration, Marketing, or Communications.
  </li>
  <li>
   Additional training in:
  </li>
  <li>
   Customer Service is preferred.
  </li>
  <li>
   Train the Trainer certification is desirable.
  </li>
  <li>
   Previous experience in Car Rental, Hospitality (Hotels), Travel &amp; Tours, Airlines, or related service industries.
  </li>
  <li>
   At least 2 years of experience in Customer Service Management, with a strong understanding of service standard improvement.
  </li>
  <li>
   Proficient in customer experience management, complaint resolution, and service quality enhancement.
  </li>
 </ul>
</div>


Customer Relations Executive

Mercedes-Benz Group

<div><div><div><div><div><div><div><div>T&auml;tigkeitsbereich:Sonstiges</div></div><div><div>
Fachabteilung:Human Relations Sales &amp; Customer Experience Egypt</div></div><div><div>
Gesellschaft:Mercedes-Benz Logistics and Distribution Egypt LLC</div></div><div><div>
Standort:Cairo, 90 South Road, Building Bureau 175, 5th Settlement</div></div><div><div>
Startdatum:sofort</div></div><div><div>
Ver&ouml;ffentlichungsdatum:13.03.2026</div></div><div><div>
Stellennummer:MER00040ER</div></div><div><div>
Arbeitszeit:Vollzeit</div></div></div></div><div><div><div>
</div></div></div></div></div></div><div><div><div><div>Aufgaben<div><div><p>
Key Responsibilities</p><p>
1. Talent Acquisition &amp; Workforce Planning</p><ul><li>
Lead end‑to‑end recruitment for the assigned departments/divisions.</li><li>
Collaborate with line managers to define workforce needs and ensure timely staffing.</li><li>
Support succession planning for critical technical roles.</li></ul><p>
2. Performance &amp; Talent Management</p><ul><li>
Drive the performance management cycle within the supported functions.</li><li>
Facilitate talent identification and development planning for key employees.</li></ul><p>
3. Employee Relations &amp; HR Advisory</p><ul><li>
Act as a trusted advisor to supported functions and supervisors.</li><li>
Handle employee relations matters, applying consistent and fair HR policies.</li><li>
Ensure compliance with labor laws, safety standards, and company regulations.</li></ul><p>
4. Onboarding &amp; Offboarding</p><ul><li>
Manage onboarding and orientation of all new joiners on site.</li><li>
Oversee offboarding activities, including exit interviews and reporting.</li></ul><p>
5. Engagement &amp; Culture</p><ul><li>
Support and implement employee engagement activities tailored to the supported functions.</li></ul></div></div></div></div></div><div><div><div>
Qualifikationen<div><div><p>
Qualifications &amp; Requirements</p><ul><li>
Bachelor&rsquo;s degree in HR, Business, or a related field.</li><li>
4&ndash;6 years of HRBP or HR generalist experience in corporate environments.</li><li>
Excellent communication, analytical, and coaching skills.</li><li>
Familiarity with HR systems (Workday preferred).</li></ul></div></div></div></div></div></div><div><div><div>
Benefits</div></div></div><div><div><div>
KontaktMercedes-Benz Logistics and Distribution Egypt LLC<div><div>
90 South Road, Building Bureau 175, 5th Settlement11835 Cairo</div><div>
Mariam Elharref E-Mail: mariam.elharref@mercedes-benz.com</div></div></div></div></div></div><div></div>

HR Business Partner

Berisca Growth & Creative Intelligence

<p>We are looking for a dynamic and client-focused <b>Customer Relationship Manager</b> to join our marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and acting as the bridge between our clients and internal creative, marketing, and strategy teams.</p><p>This role requires someone who understands <b>marketing services, client needs, and project coordination</b>, and who can ensure that campaigns and deliverables are executed smoothly while maintaining strong client relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the <b>primary point of contact</b> for agency clients</li><li>Build and maintain long-term relationships with clients</li><li>Understand client goals, business objectives, and marketing needs</li><li>Coordinate with internal teams including <b>creative, media buying, content, and strategy</b></li><li>Ensure marketing campaigns and projects are delivered <b>on time and to the highest quality</b></li><li>Prepare and present reports, campaign updates, and performance insights to clients</li><li>Manage client feedback and ensure quick resolution of issues or concerns</li><li>Identify opportunities to <b>upsell or expand services</b> with existing clients</li><li>Monitor project timelines and ensure all deliverables meet client expectations</li><li>Assist in onboarding new clients and introducing them to agency processes</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in <b>Marketing, Business Administration, or related field</b></li><li>Proven experience in <b>customer relationship management, account management, or client servicing</b></li><li>Experience working in a <b>marketing agency or digital marketing environment</b> is highly preferred</li><li>Strong understanding of <b>digital marketing, branding, and advertising campaigns</b></li><li>Excellent communication and presentation skills</li><li>Strong organizational and multitasking abilities</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Professional, confident, and client-oriented personality</li><li>Fluent in <b>English</b> (Arabic is a plus)</li></ul><p>Job Type: Full-time</p>

Customer Relationship Manager

ALDAR

<div>
 <p>
  At
  <strong>
   Saadiyat Grove
  </strong>
  , we are shaping unforgettable experiences that celebrate the culture, creativity, and hospitality. We are looking for passionate
  <strong>
   Guest Ambassadors
  </strong>
  to join our Customer Service team .
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✨
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  As a Guest Ambassador, you will be the face of our destination&mdash;welcoming guests, creating memorable experiences, and delivering world-class service that reflects the warmth of Emirati hospitality. This is a dynamic role where you will gain exposure across multiple functions, from guest engagement to concierge services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🌟
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <p>
  &bull; Welcome and assist guests, including VIPs, with professionalism and cultural awareness
 </p>
 <p>
  &bull; Create personalized and memorable guest experiences
 </p>
 <p>
  &bull; Support concierge services, bookings, and guest requests
 </p>
 <p>
  &bull; Ensure smooth daily operations, safety, and service excellence
 </p>
 <p>
  &bull; Collaborate with customers and internal teams to enhance guest satisfaction
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  &bull; (Emiratization role)
 </p>
 <p>
  &bull; 3&ndash;5 years of experience in customer service, hospitality, retail, or similar
 </p>
 <p>
  &bull; Strong communication and interpersonal skills
 </p>
 <p>
  &bull; Passion for delivering exceptional guest experiences
 </p>
 <p>
  &bull; Flexibility to work shifts, weekends, and holidays
 </p>
 <p>
  <br/>
 </p>
 <p>
  💼
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  &bull; Be part of a prestigious, world-class cultural destination
 </p>
 <p>
  &bull; Represent Emirati hospitality on a global stage
 </p>
 <p>
  &bull; Gain diverse experience across guest services and operations
 </p>
</div>


Customer Service Representative (UAEN) - Aldar Retail Management

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