customer relations consultant

Grey Media Group

<p><b>Job Title:</b> Customer Outreach Consultant<br/><b>Location:</b> Gulberg 2, Lahore<br/><b>Employment Type:</b> Full-time</p><p><b>About the Role:</b><br/>We&rsquo;re looking for a proactive and articulate <b>Customer Outreach Consultant</b> to join our team. In this role, you&rsquo;ll connect with potential and existing customers through outbound calls and emails, helping them discover solutions that best meet their needs. You&rsquo;ll focus on communication, relationship-building, and delivering an exceptional customer experience &mdash; not just selling a product.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct proactive outreach to potential and existing customers.</li><li>Clearly communicate company services and solutions to generate interest.</li><li>Identify customer needs, preferences, and goals through effective conversations.</li><li>Schedule follow-up calls or forward qualified leads to the relevant teams.</li><li>Keep detailed and accurate records of all interactions in CRM systems.</li><li>Collaborate with marketing and service departments to improve outreach strategies.</li><li>Ensure a professional, helpful, and positive experience in every interaction.</li></ul><p><b>Qualifications:</b></p><ul><li>06 months to 1 year of experience in customer outreach, consulting, or customer service (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Comfortable handling a high volume of outbound calls and emails.</li><li>Tech-savvy with familiarity in CRM tools and communication platforms.</li><li>Self-motivated, organized, and eager to grow in a dynamic environment.</li></ul><p><b>Why Join Us:</b></p><ul><li>Competitive salary with performance-based bonuses.</li><li>Supportive and collaborative work culture.</li><li>Professional development and clear growth opportunities.</li></ul><p>If you enjoy meaningful conversations, helping customers find the right solutions, and being part of a growing team, we&rsquo;d love to hear from you.</p><p><b>Apply now to start your journey as a Customer Outreach Consultant at Grey Tech</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Outreach Consultant

BB Holdings

<p><b>Customer Relations Specialist</b><br/><b>Location:</b> Lahore <b>(On-site</b>)<br/><b>Job Type:</b> <b>Full-time</b></p><p>We are looking for a highly motivated and customer-focused <b>Customer Relations Specialist </b> to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, <b>freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply</b>.</p><p>As a <b>Customer Relations Specialist,</b> you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul><p><b>Qualifications</b></p><ul><li><b>Fresh graduates are welcome to apply</b></li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li><b>Age Limit:</b> Under 40</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul><p><b>Perks &amp; Benefits</b></p><ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul><p><b>Shift Timings</b></p><ul><li><b>Summer:</b> 01:00 PM &ndash; 10:00 PM</li><li><b>Winter:</b> 02:00 PM &ndash; 11:00 PM</li></ul><p><b>Note</b>: This is an on-site role. Remote work is not available for this position.<br/><b>Commute:</b> Applicants must be able to commute to <b>Lahore</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Relations Specialist

Amic forging ltd

<p>Customer Relations Executive</p><p>Location: Kolkata</p><p>Salary: &#8377;15,000 &ndash; &#8377;20,000 per month</p><p>Experience: 1&ndash;3 Years</p><p>Qualification: Bachelor&rsquo;s in Business Administration / Commerce / Related Field</p><p>Gender: Male / Female</p><p>Job Summary</p><p>We are looking for a proactive and customer-focused Customer Relations Executive to manage client communications related to pending orders, payments, and account concerns. The ideal candidate will serve as a key link between the company and clients &mdash; ensuring smooth operations, prompt issue resolution, and long-term customer satisfaction.</p><p>Key Responsibilities</p><p>Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.</p><p>Coordinate with internal teams (Sales, Accounts, Logistics) to resolve customer issues.</p><p>Maintain and update records of customer interactions and transactions.</p><p>Send reminders and notifications regarding due payments and order status.</p><p>Address customer complaints and escalate complex issues when necessary.</p><p>Assist in processing orders, invoices, and payment confirmations.</p><p>Ensure timely and professional responses to client inquiries.</p><p>Build strong customer relationships to improve retention and satisfaction.</p><p>Identify opportunities to improve customer service processes.</p><p>Required Skills</p><p>Bachelor&rsquo;s degree in Business Administration, Commerce, or related field.</p><p>1&ndash;3 years of experience in Customer Service, Sales Coordination, or Accounts Receivable.</p><p>Strong communication and interpersonal skills.</p><p>Excellent problem-solving and multitasking abilities.</p><p>Proficiency in MS Office (Excel, Word, Outlook) and CRM software.</p><p>Knowledge of invoicing, payment follow-ups, and sales support operations preferred.</p><p>Ability to work independently and collaboratively within a team.</p><p>Benefits</p><p>Competitive salary</p><p>Cell phone reimbursement</p><p>Paid sick time / paid time off</p><p>Leave encashment</p><p>Provident Fund</p><p>Yearly performance bonus</p><p>Growth opportunities within a supportive and collaborative work environment</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;15,000.00 - &#8377;20,821.93 per month</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Customer Relations Executive

City of Detroit

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$77,922.00 - $96,779.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Michigan, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Certified-Regular Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2025213119903111025HRJS</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Human Resources Dept</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>11/10/2025</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>9000-Non Union Salary Regular Service General</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p><b>HUMAN RESOURCES DEPARTMENT</b></p><p><b>
EMPLOYEE SERVICES CONSULTANT III</b></p><br>
The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><ul><li>Answers questions as a knowledgeable resource in one or more HR functional areas.
</li><li>Assists with training newer professional and technical staff.
</li><li>Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
</li><li>Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
</li><li>Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
</li><li>Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
</li><li>Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
</li><li>Develops goals, objectives and performance metrics.
</li><li>Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
</li><li>Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
</li><li>Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
</li><li>Manages assigned special projects and programs.
</li><li>Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
</li><li>Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
</li><li>Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
</li><li>Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
</li><li>Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p>Education<br>
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.<br>
<br>
Experience<br>
Employee Services Consultant III &ndash; Advanced levels of responsibility and three to four (3-4) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management, and organizational development.<br>
<br>
Equivalency<br>
Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position</p></div>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Evaluation Plan</b></p><ul><li>
Interview: 70%</li><li>
Evaluation of Training, Experience &amp; Personal Qualifications: 30%</li><li>
Total of Interview and Evaluation T.E.P: 100%</li></ul><p><b>
Additional points may be awarded for:</b></p><ul><li>
Veteran Points: 0 &ndash; 15 points</li><li>
Detroit Residency Credit: 15 points</li></ul><br>
LRD: 10/13/2025</div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

Employee Services Consultant III (to establish a list)

Nexus95

<p><b>Location:</b> Rawalpindi (On-site)<br/><b>Shift:</b> Evening Shift (5:00 PM &ndash; 1:00 AM)<br/><b>Type:</b> Full-time</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and optimize CRM platforms including <b>HubSpot, Zoho, and GoHighLevel</b>.</li><li>Set up automation workflows, email campaigns, and lead pipelines.</li><li>Analyze CRM data to improve customer engagement and conversion rates.</li><li>Collaborate with sales and marketing teams to ensure seamless client management.</li><li>Troubleshoot and maintain CRM integrations with other tools and platforms.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience with <b>HubSpot, Zoho, and/or GoHighLevel</b>.</li><li>Strong understanding of CRM automation, reporting, and customer journey mapping.</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and meet deadlines.</li></ul><p><b>To Apply:</b><br/>Send your resume to <b>hr@nexus95.com</b> with the subject line <b>&ldquo;CRM Expert &ndash; Evening Shift&rdquo;</b>.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

CRM EXPERT

State of Florida

<div><p>Requisition No: 864923</p>
<p>Agency: Department of Revenue</p>
<p>Working Title: EMPLOYEE RELATIONS CONSULTANT - 73002512</p>
<p> Pay Plan: SES</p>
<p>Position Number: 73002512</p>
<p>Salary: $52,500 - $55,500 / annually</p>
<p>Posting Closing Date: 11/24/2025</p>
<p><b>Total Compensation Estimator </b><b>Tool</b></p>
<div><b>
Florida Department of Revenue</b></div>
<div><b>
Office of Workforce Management
</b></div><div><b>Employee Relations Consultant (Human Resource Specialist/LR-SES)</b></div>
<div><b>
Tallahassee</b></div>
<div>
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. <b>To lear</b><b>n more about the Department of Revenue&rsquo;s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our </b><b>website</b><b>.</b></div>
<div><b>
JOB SUMMARY:</b></div>
<div>
The Florida Department of Revenue is seeking qualified candidates for its Employee Relations Consultant position in the Office of Workforce Management. If you are interested in the multi-faceted area of employee relations and seek variety in your work, this is the position for you.</div><br>
<div>
</div><div>Key Duties and Responsibilities:
</div><ul><li>Serves as the Department&rsquo;s Discrimination Intake Officer. The Discrimination Intake Officer is responsible for reviewing, investigating, and responding to complaints of discrimination filed internally through the Department&rsquo;s discrimination complaint process, or externally with the Equal Employment Opportunity Commission or the Florida Commission on Human Relations.</li>
<li>Serves as the Department&rsquo;s Career Service Grievance Coordinator, which includes consulting with supervisors, reviewing and approving Step 1 decisions, and preparing Step 2 decisions.</li>
<li>Serves as the Department&rsquo;s Workplace Accommodations Coordinator. Reviews and evaluates workplace accommodation requests related to disability, pregnancy, childbirth, or related medical conditions, or religious reasons, assists in identifying reasonable accommodations, and prepares final accommodation determinations.
</li><li>Assists, as needed, in other functional areas within Employee Relations, including reemployment assistance cases, fitness for duty evaluation referrals, and Employee Assistance Program referrals.</li>
<li>Provides guidance to employees and management seeking assistance with employee relations issues.</li>
<li>Develops and conducts training on employee relations issues and assists with the creation and updating of employee relations policies, procedures, and related tools.</li>
<li>Prepares reports and responds to data and public records requests.</li>
<li>Assists the Employee Relations Manager on special projects.</li>
</ul>
<div><b>MINIMUM REQUIREMENTS:</b></div>
<ul>
<li>Two (2) years of professional (non-administrative) experience in employee relations or labor relations within the last ten years.</li>
<li>Experience reviewing, investigating, and responding to employment discrimination complaints.
</li><li>Experience consulting with management and employees on employee relations&rsquo; and/or labor relations&rsquo; matters.</li>
<li>Knowledge of Equal Employment Opportunity laws.</li>
<li>Proficiency with Microsoft Office applications (Work, Outlook, Excel, PowerPoint).</li>
<li>Strong written communication skills.</li>
</ul>
<div><b>PREFERENCES:</b></div>
<ul>
<li>Experience handling workplace accommodation requests.</li>
<li>Experience handling Career Service grievances.</li>
<li>Experience conducting training on employee relations issues.</li>
</ul>
<div><b>SPECIAL NOTES:</b></div>
<ul>
<li>Candidates may be required to provide a written work sample.</li>
</ul>
<div><b>SALARY:</b> $52,500 - $55,500.</div>
<div><b>
BENEFITS:
</b></div><div>Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.</div>
<div><b>
ADDITIONAL INFORMATION YOU NEED TO KNOW</b></div>
<div><b>
CONTACT INFORMATION:</b><b> </b>Marian Deadwiley, (850) 717-6727, Marian.Deadwiley@floridarevenue.com.
</div><div><b>SCREENING DISCLAIMER:</b><b> </b>Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.</div>
<div><b>
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: </b>If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
</div><div><b>CANDIDATE POOL: </b>Future vacancies may be filled from this advertisement for a period of up to six months.</div>
<div><b>
CRIMINAL</b><b> </b><b>BACKGROUND</b><b> </b><b>CHECKS:</b><b> </b>You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.</div>
<div><b>
REMINDER: </b>Male candidates born on or after October 1, 1962, will not be eligible for hire<b><i> </i></b>or promotion<b><i> </i></b>unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.</div><p>
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.</p>
<p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p></div>

EMPLOYEE RELATIONS CONSULTANT

UPMC

<div><div><p>Are you an experienced HR professional searching for your next challenge? Look no further! We're hiring a Human Resources Consultant to join our UPMC Physician Services Human Resources team.</p><p>
The Human Resources Consultant is a regular, full-time position that works daylight hours, Monday through Friday. This position offers a weekly, hybrid work environment with occasional travel to the Pittsburgh region.</p><p>
In this role, the Human Resources Consultant will be the main point of contact for several groups within the UPMC Physician Services Division. Daily job responsibilities will include supporting staff and managers with physician relations matters, handling employee investigations and corrective action, working on retention and engagement initiatives, coaching leaders, and much more!</p><p>
Joining the team means being part of a supportive HR environment with exciting growth opportunities. Plus, you&rsquo;ll have the chance to earn a UPMC-sponsored Strategic HR Business Partner Certification. Apply online today and take the next step in your career!</p><p><b>
Responsibilities:</b></p><ul><li>
Effectively communicate expectations with business, operational, and HR partners while promoting a One Team collaborative atmosphere in which all functions of HR work together as one team.</li><li>
Drive change management practices to enable organizational effectiveness, incorporating diversity &amp; inclusion strategy to foster a culture of inclusion that will maximize our competitive advantage and skills of the workforce. Facilitate cultural integration planning and develop strategies to foster employee engagement and commitment.</li><li>
Independently partner with leaders consistently on all HR and business functions. Provide a consultative approach, proactively identifying and partnering with the business leaders in addressing issues and concerns.</li><li>
Coach leaders to accelerate leadership effectiveness and maximize results and facilitate leader assimilation (new hire, talent acquisition, and internal movement).</li><li>
Participate on local and/or organization wide committees that focus on projects that move the organization forward and towards meeting its strategic goals.</li><li><p>
Contribute to business and HR functions by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes.</p><p>
</p></li></ul></div><div><ul><li>Bachelor's degree in human resources, business or related field and at least one year of employee relations experience required.<ul><li>
OR High School Diploma/GED and three years of employee relations experience required.</li></ul></li><li>
PHR, SPHR certification, SHRM-CP, SHRM-SCP certification or UPMC HCI Strategic HR Business Partner Certification preferred.</li><li>
Knowledge and understanding of federal, state and local legislation as it applies to human resources and the employment process is required.
<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
<br>
<b>UPMC is an Equal Opportunity Employer/Disability/Veteran</b></li></ul></div></div>

Human Resources Consultant

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