customer relations coordinator

AJ Bell

Job DescriptionDue to growth we are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. Key responsibilities:<ul><li>Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.</li><li>Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's.</li><li>Undertaking investigative work in order to produce a formal response to each complaint.</li><li>Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear.</li><li>Ensuring that full, detailed records are maintained in relation to the complaint investigation and sign off on response and any compensation.</li><li>Ensuring that payment arrangements in relation to any compensation or ex gratia payment are followed up and that payment is made.</li><li>Maintaining the information on the Complaints Management System</li><li>Assisting the Customer Relations Manager in any other areas as required.</li></ul>Competence, knowledge and skills:<ul><li>Previous experience in an informal and formal complaints based role.</li><li>Significant experience of working in a financial services administration role.</li><li>Exceptional customer focus and passion for achieving the right outcomes for our customers.</li><li>Excellent letter writing skills.</li><li>Exceptional inter personal skills in dealing with customers, advisers and internal departments.</li><li>Meticulous attention to detail in ensuring records of all complaints are detailed and the audit trail is maintained at all times.</li><li>Knowledge of FCA requirements for complaints handling.</li><li>Strong knowledge of the financial services industry.</li><li>Knowledge of pension administration, ISAs is desirable but not essential.</li><li>A background in dealing would be of strong benefit, but is not essential.</li></ul>For internal applications the closing date will be 14 November About us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.Our perks and benefits:<ul><li>Starting salary of £28,840</li><li>Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme</li><li>A choice of pension schemes with matched contributions up to 6%</li><li>Discretionary bonus scheme</li><li>Annual free share awards scheme</li><li>Buy As You Earn (BAYE) Scheme</li><li>Health Cash Plan - provided by SimplyHealth</li><li>Discounted private healthcare scheme and dental plan</li><li>Free on-site gym providing a wide range of free classes</li><li>Employee Assistance Programme</li><li>Bike loan scheme</li><li>Sick pay+ pledge</li><li>Enhanced maternity, paternity, and shared parental leave</li><li>Discounted nursery fees at Kids Planet on Exchange Quay</li><li>Loans for travel season tickets</li><li>Death in service scheme</li><li>Paid time off for volunteer work</li><li>Charitable giving opportunities through salary sacrifice</li><li>Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more</li><li>Parking at Exchange Quay (Subject to availability)</li><li>Personal development programmes built around you and your career goals, including access to personal skills workshops</li><li>Ongoing technical training</li><li>Professional qualification support</li><li>Talent development programmes</li><li>Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off</li><li>Monthly leadership breakfasts and lunches</li><li>Casual dress code</li><li>Access to a range of benefits from our sponsorship deals</li></ul>Hybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 50% per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Complaints Coordinator

Gomajee Agri Science (Pvt.) Limited

Job Title: Sales Coordinator &ndash; Agriculture IndustryJob Summary:The Sales Coordinator will support the sales team in achieving revenue targets and maintaining strong customer relationships. This role involves handling sales operations, coordinating with clients and field staff, and ensuring smooth execution of orders in the agriculture industry.Key Responsibilities:Act as the main point of contact between customers, sales representatives, and internal departments.Prepare and process sales orders.Maintain accurate records of customer ledgers.Follow up with clients regarding payments, deliveries, and after-sales service.Coordinate with logistics and supply chain teams to ensure timely product dispatch and delivery.Support marketing activities such as farmer meetings.Monitor sales performance data and prepare weekly/monthly reports for management.Address customer queries and escalate issues to the relevant departments for resolution.Keep up-to-date with agriculture products, fertilizers, seeds, pesticides, and industry trends.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Agriculture, or related field.2&ndash;4 years of experience in sales coordination, preferably in Pharma, agriculture, FMCG, or related industries.Strong communication and interpersonal skills.Proficiency in MS Office (Excel, Word, PowerPoint).Work Conditions:Office-based role with coordination across branches, field staff, and customers.May require occasional travel to farms, distributors, or exhibitions.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Coordinator

Steps Ahead Private Limited

Position Title: Customer Relations Officer Location: Wapda Town, LahoreJob Summary:We are looking for a Customer Relations Officer to manage client interactions, handle data entry tasks, make follow-up calls, and support revenue generation through excellent customer service. The ideal candidate will be friendly, organized, and proactive in ensuring customer satisfaction and smooth front-desk operations.Key Responsibilities:<ul><li>Manage incoming and outgoing customer calls in a professional manner.</li><li>Conduct follow-up calls with clients to ensure service satisfaction and build lasting relationships.</li><li>Handle customer queries, appointments, and complaints efficiently and courteously.</li><li>Perform data entry and maintain accurate customer records in the system.</li><li>Support revenue generation by promoting clinic services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>0-1 year of experience in customer service, sales, or front-desk operations</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office and data entry tasks.</li><li>Friendly, patient, and customer-focused attitude.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Relations Officer

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Abacus Outsourcing

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

GrowthRatio Solutions

E-commerce Client Relations OfficerCompany: GrowthRise Solutions Location: Bahria Town Phase 7, Islamabad Positions Available: 4 Job Type: Full-Time (In-Office)Are you a customer-focused professional eager to make an impact? GrowthRatio Solutions is hiring motivated E-commerce Client Relations Officer to join our team in Bahria Town Phase 7. This is a full-time, on-site opportunity offering a dynamic environment and the chance to grow in the e-commerce industry.Responsibilities:1. Prompt Customer Assistance: Ensuring Customer Satisfaction<ul><li>Respond promptly and professionally to customer inquiries via multiple channels.</li><li>Maintain a high level of customer satisfaction through effective communication and support.</li></ul>2. Order Management: Streamlining Fulfillment Processes<ul><li>Assist in processing returns efficiently and manage order fulfillment.</li><li>Maintain accurate records of tracking numbers for seamless order tracking.</li></ul>3. Customer Service Chats: Effective Account Support<ul><li>Engage in live customer service chats to address customer queries.</li><li>Handle account-related matters and provide solutions effectively.</li></ul>4. Computer Proficiency: Efficient Customer Interaction<ul><li>Utilize computer operations, including data entry, for managing customer interactions.</li><li>Exhibit proficiency in Microsoft Office, particularly Excel and Word, to streamline customer service processes.</li></ul>5. Language Proficiency: Clear Communication with Customers<ul><li>Demonstrate strong command of written and spoken English for effective customer communication and issue resolution.</li></ul>Qualifications:<ul><li>Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.</li><li>Education: Minimum of a Bachelor&rsquo;s degree in any field.</li><li>E-commerce Experience: Previous experience in e-commerce or familiarity with eBay operations is a valuable plus.</li><li>Technology: Must have the ability to bring your own laptop to the office daily.</li></ul>Why Join Us?<ul><li>Competitive salary with opportunities for career growth in the e-commerce industry.</li><li>Hands-on training provided for qualified candidates.</li><li>Work in a collaborative and fast-paced environment where customer satisfaction and retention are top priorities.</li><li>Contribute to a company focused on customer engagement and problem-solving excellence.</li></ul>Note:Candidates who do not meet the specified requirements or cannot commit to daily in-office attendance should refrain from applying.If you are a customer support professional looking for a fulfilling role with growth potential, we encourage you to apply!Job Types: Full-time, FresherPay: From Rs40,000.00 per monthWork Location: In person

E-commerce Client Relations Officer

Shaheen Business Consultants, Software and Web Development SMC-Private Limited

Job Description: We are seeking a mature, confident, and well-presented female professional for the position of Customer Relations Officer at our Jhang office. The ideal candidate should be married and preferably aged 35 years or above, with excellent communication, documentation, and coordination skills. This is a single-person office role, requiring independence, responsibility, and the ability to professionally interact with clients and vendors.Key Responsibilities:<ul><li>Manage daily office operations and maintain a professional work environment.</li><li>Prepare, draft, and organize official documents, letters, and reports using MS Word, Excel, and PowerPoint.</li><li>Communicate effectively with clients in both English and Urdu (via phone, WhatsApp, and email).</li><li>Maintain accurate office records, filing systems, and client data.</li><li>Handle customer inquiries and provide professional assistance and support.</li><li>Manage social media pages (Facebook, Instagram, etc.) and coordinate with vendors for marketing materials.</li><li>Prepare print-ready files and oversee flex printing, business cards, and promotional items.</li><li>Ensure overall office discipline, cleanliness, and represent the company with a positive attitude.</li></ul>Job Requirements:Technical Skills:<ul><li>Proficiency in MS Office Suite (Word, Excel, PowerPoint).</li><li>Strong English and Urdu typing skills (minimum 40 WPM English, 35 WPM Urdu).</li><li>Basic knowledge of graphic tools (Canva preferred).</li><li>Understanding of basic accounts and record-keeping is an advantage.</li></ul>Language &amp; Communication:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Ability to handle client interactions confidently and professionally.</li></ul>Personal Attributes:<ul><li>Married female candidate, age 35 years or above.</li><li>Pleasant and confident personality with a professional appearance.</li><li>Strong interpersonal skills and ability to handle clients gracefully.</li><li>Self-motivated, responsible, and disciplined.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience and skills.</li><li>Comfortable, respectful, and professional work environment.</li><li>Growth opportunities in client relations, business coordination, and office management.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Jhang: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Ralations Officer Jhang Office

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