customer relations executive

Analytix Business Consultants

Job Description: We are seeking a motivated Customer Relations Executive to join our team in a business setup company. The ideal candidate will be the first point of contact for clients looking to establish or grow their businesses. You will assist clients with inquiries, provide information about our services, and ensure a smooth and professional experience throughout their business setup journey.Key Responsibilities:<ul><li>Serve as the main point of contact for clients seeking business setup services.</li><li>Respond to client inquiries via calls, emails, and in-person meetings.</li><li>Provide accurate information about company services, packages, and procedures.</li><li>Coordinate with internal teams to ensure smooth processing of client requirements.</li><li>Maintain client records and update CRM systems regularly.</li><li>Follow up with clients to ensure satisfaction and address any concerns.</li><li>Collect feedback to help improve service quality and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Bachelor&rsquo;s degree in any field.</li><li>Languages: Fluent in English; Hindi preferable.</li><li>Experience: Previous experience in customer relations or client-facing roles is preferred.</li><li>Gender Preference: Female candidates only.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li></ul>Additional Information:<ul><li>Work in a professional business setup services environment.</li><li>Opportunity to learn about company formation, licensing, and compliance processes.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> customer service : 2 years (Preferred)</li></ul>

Customer Relations Executive

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
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 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
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 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
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 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
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 Proficient in CRM systems, customer feedback management tools, and MS Office suite
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 Understanding of passenger travel journey, touchpoints, channels, etc.
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 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
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 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Onnsynex.com

Skills Required:-<ul><li>Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.</li><li>Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations</li><li>Preference will be given to candidates with experience in cross selling</li><li>Excellent verbal and written communication skills especially in English</li><li>Excellent interpersonal skills.</li><li>Strong problem-solving abilities and the ability to work well under pressure.</li><li>Familiar with Microsoft office, Google drive and Google- sheets.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.</li><li>Strong followup skills</li><li>Self motivated, agile and proactive and results oriented</li></ul>KRAs:-<ul><li>Virtually ensuring smooth inbounds and outbounds with coordination with internal teams</li><li>Resolve customer complaints and grievances immediately</li><li>Communication with domestic &amp; international clients to receive and process orders</li><li>Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.</li><li>Collaborate with the sales team to negotiate and renew contracts with clients.</li><li>Cross-selling and upselling of other products and services</li><li>Maintaining financial health and receivables of customer accounts and ensuring timely payments</li><li>Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.</li></ul>Job Types: Full-time, PermanentPay: ₹25,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Your Cloud Campus

Location: Bahria Town Phase 7, Rawalpindi Job Type: Full-time / Night Shift (8:00 PM &ndash; 5:00 AM)We are seeking a confident and results-driven Customer Relations Executive with a strong background in international sales and client onboarding. In this role, you will be responsible for presenting our services to global prospects, managing the onboarding process in collaboration with the trial team, and successfully converting leads into long-term paying clients. You will act as the key link between sales, onboarding, and client success teams.Key Responsibilities:<ul><li>Deliver compelling presentations and product demos to international clients via Zoom and other virtual platforms.</li><li>Identify client needs and match them with appropriate service offerings.</li><li>Collaborate with the trial and support teams to ensure a seamless onboarding experience.</li><li>Maintain ongoing communication with clients during their trial period, addressing questions and ensuring satisfaction.</li><li>Build strong relationships, confidently handle objections, and guide clients toward closing.</li><li>Achieve and exceed monthly conversion and closing targets.</li><li>Accurately document client interactions and progress in the CRM system.</li><li>Share insights and feedback with internal teams to enhance overall customer experience and product offerings.</li></ul>Requirements:<ul><li>Proven experience in international sales, customer relations, or client onboarding&mdash;preferably in a B2B environment.</li><li>Excellent communication and interpersonal skills, with the ability to influence and close deals effectively.</li><li>Confident presenter with experience using Zoom or other online meeting tools.</li><li>Strong collaboration skills to work cross-functionally with trial and support teams.</li><li>Highly organized, self-motivated, and target-driven.</li><li>Proficiency in CRM software and client tracking tools.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthExperience:<ul><li>International sales and onboarding: 2 years (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In personExpected Start Date: 22/12/2025

Customer Relations Executive (Night Shift, On-site)

Infomarp

## Role summary Client Emirates Pride is hiring a Customer Relations Executive (UAE National) for its facility in Nad Al Hamar, Dubai. The role is entry-level and focused on front-line customer interaction, basic complaint handling, and maintaining customer records to support an excellent customer experience.## Position details- Title: Customer Relations Executive &ndash; UAE National (UAEN)- Location: Nad Al Hamar, Dubai &ndash; on-site only- Working hours: Mon&ndash;Thu full day, Fri 3 hours- Salary: 6,000 &ndash; 8,000 AED per month (all-inclusive) + standard UAE benefits (visa, medical insurance, 30 days annual leave)- Reporting to: Customer Relations Manager- Type: Full-time, new headcount## Must-have screening criteria - UAE National with valid family book (no exceptions).- Female candidates preferred as per client brief.- Based in Dubai or willing to commute daily to Nad Al Hamar.- Education: Minimum high school; degree holder preferred (fresh or 0&ndash;1 year experience acceptable).- Languages: Very good Arabic and English (spoken and written).- Availability: Immediate joiner strongly preferred.- Good academic record / GPA.## Key responsibilities (high level) - Welcome and assist walk-in customers, handle calls and messages, and provide accurate information on products and services.- Log customer inquiries, requests, and basic complaints, and escalate complex issues to the Customer Relations Manager.- Maintain accurate customer data and interaction records in the system/CRM.- Coordinate with internal teams to ensure timely service delivery and proper follow-up with customers.## Competencies to assess - Strong communication and interpersonal skills; confident, presentable, and customer-focused.- Organized, detail-oriented, and comfortable with basic MS Office / systems.- Positive attitude, willingness to learn, and ability to work in a fast-paced retail/service environment.Job Types: Full-time, PermanentApplication Question(s):<ul><li>We are hiring for UAE Nationality, Are you Emirati?</li><li>In how many days you can join?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Customer Relationship Executive (UAE Nationals only)

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Customer Relationship Executive (UAE Nationals only)