customer relations executive

Pentium Construction

Video Presenter &amp; Customer Relations ExecutiveCompany:Pentium ConstructionLocation:Perinthalmanna, KeralaJob Type:Full-time | On-siteRole Overview:We are seeking a Video Presenter &amp; Customer Relations Executive &mdash; a vibrant individual who can be the face of our brand in promotional videos, while also maintaining strong relationships with clients.You will handle both media presentation and customer engagement duties.Job Type: Full-timePay: From &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Video Presenter & Customer Relations Executive

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Rawalwaisa Textile Industries Pvt. Ltd (Surat)

About UsShiv Shakti Laminates is a trusted manufacturer in the laminates and decorative surfaces industry. We serve OEMs and large-scale buyers by delivering consistent quality and service excellence. We are looking for a Customer Relationship Executive (OEM) who can manage client coordination, reporting, and support for OEM partners, with strong Excel skills being a must.Job SummaryThe Customer Relationship Executive &ndash; OEM will be responsible for handling communications with OEM clients, managing order processing, and ensuring smooth coordination between sales, operations, and production teams. The role requires excellent follow-up skills, professionalism in client handling, and advanced Excel expertise for reporting and MIS management.Key Responsibilities<ul><li>Serve as the main point of contact for OEM clients, ensuring clear and timely communication.</li><li>Handle end-to-end order management &ndash; from order receipt to dispatch coordination.</li><li>Maintain and update OEM client data, reports, and trackers using advanced Excel tools.</li><li>Generate and share MIS reports, dashboards, and sales analyses to support decision-making.</li><li>Coordinate with sales, production, logistics, and accounts teams for seamless execution of OEM requirements.</li><li>Ensure timely follow-ups with clients and address queries or issues effectively.</li><li>Collect and document client feedback to improve service standards and strengthen relationships.</li></ul>Requirements<ul><li>Graduate in Business, Commerce, or related field.</li><li>1&ndash;2 years of experience in customer relationship / client servicing (OEM or B2B preferred).</li><li>Strong Excel skills (Pivot, VLOOKUP, MIS reporting mandatory).</li><li>Excellent communication &amp; interpersonal skills.</li><li>Ability to multitask and handle OEM requirements with precision.</li><li>Team-oriented, with strong organizational and follow-up skills.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Customer Relations Executive

Vaidyaratnam Oushadhasala Pvt Ltd

Vaidyaratnam Oushadhasala PVT LTD, we are hirinh the Front Office / Customer Relations Executive is responsible for efficiently managing all front desk operations, coordinating administrative tasks between departments, and ensuring smooth communication across the organization. The role also involves handling customer care queries, coordinating logistics, and supporting management in daily administrative functions.Key ResponsibilitiesFront Office &amp; Reception<ul><li>Attend, transfer, and redirect incoming calls promptly and courteously.</li><li>Coordinate visitor reception, maintain visit logs, respond to general queries.</li><li>Keep the reception area tidy; replace previous day&rsquo;s newspapers with new ones.</li></ul>Interdepartmental Coordination<ul><li>Liaise with various departments for attendance tracking and submit reports to HR.</li><li>Manage vehicle scheduling and coordination with departments and FG (Finished Goods) godown.</li><li>Maintain constant communication with Directors and Heads of Departments.</li></ul>Administrative Tasks<ul><li>Process and reconcile bills (taxi, newspaper, canteen) via ERP system.</li><li>Handle courier, postage, and logistics requests from all departments.</li><li>In the absence of the attender, deliver memos, refreshments, and other office necessities to the CEO or others as required.</li></ul>Customer Care &amp; Complaints<ul><li>Manage two dedicated customer care lines: record queries, coordinate with QC Doctor for responses.</li><li>Handle complaint management: record, route to QC, request sample, track progress, and close the loop with the customer.</li><li>Coordinate sample collection from branches, ensure delivery to HO, interface with QC, and follow up.</li><li>Maintain detailed logs of all customer interactions, progress, and resolutions.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills.</li><li>Strong organizational, multitasking, and coordination ability.</li><li>Proficiency with MS Office (Word, Excel, Outlook) and ERP software.</li><li>Problem-solving attitude and customer-centric mindset.</li><li>Ability to manage time effectively and work under minimal supervision.</li></ul>Education &amp; Experience<ul><li>Any degree holder with fluency in English &amp; Hindi</li><li>Minimum 2 Years of relevant experience in front office, administration, customer service, or allied roles.</li></ul>Other Details<ul><li>Location: Thrissur (Preferable only 10km - 12 KM Distance from VOS Corporate Office)</li><li>Work Hours: (Specify shift, e.g. 9:00 AM &ndash; 5.30 PM)</li><li>Joining: Immediately or specify notice period</li></ul>Job Type: Full-timeBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Where is your current location?</li><li>Are you fluent in English &amp; Hindi?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Front Office / Customer Relations Executive

Arakkal Gold & Diamonds LLC

We are looking for a dedicated Customer Relations Executive to join our team. As a Customer Relations Executive, you will play a key role in ensuring our customers have a memorable experience and receive top-notch service. You will be responsible for managing customer inquiries, resolving issues, and maintaining strong relationships with our valued customers. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced retail environment. Key Roles: • Build and maintain strong relationships with customers, demonstrating a deep understanding of their preferences and needs. • Provide accurate and timely information to customers regarding products, services, and promotions. • Assist customers in making purchasing decisions and offer personalized recommendations. • Collaborate with cross-functional teams to ensure seamless customer service experience. • Proactively identify and address customer concerns, resolving conflicts and finding appropriate resolutions. • Maintain updated knowledge of product offerings, company policies, and industry trends. • Monitor customer feedback and reviews, taking necessary actions to improve customer satisfaction. • Conduct customer satisfaction surveys and analyze data to identify areas for improvement. Requirements • Bachelor s degree in business administration or related field • Proven experience in a customer service role, preferably in a retail environment • Exceptional interpersonal and communication skills • Strong problem-solving and decision-making abilities • Proficiency in using customer service software and MS Office suite • Ability to work flexible hours, including evenings and weekends, as per retail schedule

CRM Executive

Kedia Hardware Pvt Ltd

Pay: &#8377;15,000.00 - &#8377;20,000.00 per monthJob description:Job Title: Customer Relations ExecutiveLocation: Kolkata Experience: 1&ndash;3 Years&rsquo; Salary: &#8377;15,000 &ndash; &#8377;20,000 per month Qualification: Bachelor&rsquo;s degree in Business Administration, Commerce or a related field.Job Summary:We are seeking a proactive and customer-focused Customer Relations Executive to manage client communications regarding pending orders, payments, and other customer concerns. The ideal candidate will act as a bridge between the company and clients, ensuring smooth transactions, resolving issues, and maintaining strong customer relationships.Key Responsibilities:&middot; Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.&middot; Coordinate with internal teams (Sales, Accounts, and Logistics) to resolve customer issues and provide accurate updates.&middot; Maintain and update records of customer interactions, transactions, and discussions.&middot; Send reminders and notifications regarding due payments and order status.&middot; Address customer complaints and escalate complex issues to the appropriate department.&middot; Assist in processing orders, invoices, and payment confirmations.&middot; Ensure customer satisfaction by providing timely and professional responses.&middot; Build strong relationships with clients to enhance customer retention and loyalty.&middot; Identify opportunities to improve customer service processes and recommend solutions.Required Skills:<ul><li>Bachelor's degree in Business Administration, Commerce, or a related field.</li><li>1-3 years of experience in customer service, sales coordination, or accounts receivable roles.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving abilities and attention to detail.</li><li>Ability to manage multiple client accounts and prioritize tasks efficiently.</li><li>Proficiency in MS Office (Excel, Word, Outlook) and CRM software.</li><li>Knowledge of invoicing, payment follow-ups, and sales support operations is a plus.</li><li>Ability to work independently as well as in a team.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Opportunity to work with innovative tools and real-time data</li><li>Growth opportunities within the company</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timeBenefits:<ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Yearly bonus</li></ul>Work Location: In personJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relation Executive

Alef Group

<div>
 
 
 About:
 
 
 
 Alef Group is a pioneer in developing premier lifestyle communities, destinations, and experiences through investment and strategic joint ventures. We are seeking an experienced and detail-oriented Executive &ndash; Property Handover to join our team in Sharjah, with a strong focus on client engagement and ensuring a seamless handover experience.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Property Handover Coordination
 
 
 <ul>
 <li>
 Manage the end-to-end handover process for residential and commercial units to ensure timely and professional delivery to customers.
 </li>
 <li>
 Liaise with internal departments (Projects, Facilities, Finance, Sales, Legal) to confirm that all technical and financial prerequisites are met before handover.
 </li>
 <li>
 Schedule and confirm handover appointments with clients to ensure clear communication and readiness.
 </li>
 <li>
 Prepare and validate handover documents such as NOCs, clearance certificates, checklists, and acceptance forms to maintain compliance and accuracy.
 </li>
 <li>
 Facilitate the transfer of property keys, access cards, and related documents to achieve a smooth completion of the handover process.
 </li>
 </ul>
 
 
 Pre-Handover Inspections &amp; Quality Assurance
 
 
 <ul>
 <li>
 Conduct or coordinate pre-handover inspections to confirm units are completed, cleaned, defect-free, and compliant with quality standards.
 </li>
 <li>
 Identify defects or snags and coordinate rectifications with the Projects and Facilities teams to ensure unit readiness.
 </li>
 <li>
 Monitor and follow up on pending issues to ensure their timely resolution before final handover.
 </li>
 <li>
 Maintain accurate inspection reports, snag lists, and rectification timelines for tracking and audit purposes.
 </li>
 </ul>
 
 
 Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Act as the main point of contact for clients on handover-related matters to ensure clear and responsive communication.
 </li>
 <li>
 Provide customers with detailed guidance on handover procedures, required documents, and timelines to set clear expectations.
 </li>
 <li>
 Address and resolve customer concerns promptly, escalating complex issues where required to maintain customer satisfaction.
 </li>
 <li>
 Deliver exceptional service at every stage of the handover to enhance the overall customer experience and uphold the company&rsquo;s brand standards.
 </li>
 </ul>
 
 
 Documentation &amp; System Management
 
 
 <ul>
 <li>
 Ensure all handover documentation is complete, accurate, and properly archived (both physically and digitally) to maintain data integrity.
 </li>
 <li>
 Update CRM/ERP systems with handover details, ensuring real-time accuracy and traceability of information.
 </li>
 <li>
 Prepare and issue official communications, acknowledgments, and handover completion reports for internal and external use.
 </li>
 <li>
 Support audits and compliance reviews by providing organized and accurate handover documentation.
 </li>
 </ul>
 
 
 Cross-Departmental Coordination
 
 
 <ul>
 <li>
 Coordinate with the Finance Department to confirm payment settlements and service charge clearances before initiating handover.
 </li>
 <li>
 Collaborate with Projects and Facilities teams to ensure units are technically ready for client acceptance.
 </li>
 <li>
 Liaise with Sales Operations and Customer Relations teams to confirm updated client information and accurate data flow.
 </li>
 <li>
 Engage with Legal/Contracts teams when necessary to verify documentation and ensure compliance with contractual obligations.
 </li>
 </ul>
 
 
 Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Prepare regular handover status reports summarizing scheduled, completed, and pending handovers, and highlight causes of delay.
 </li>
 <li>
 Analyze handover data and identify process inefficiencies to recommend improvement actions.
 </li>
 <li>
 Participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction levels.
 </li>
 <li>
 Provide structured feedback from customer interactions to relevant departments to support ongoing quality enhancement and future project development.
 </li>
 </ul>
 
 
 
 
 
 Educational, Qualification, Work Experience, and Skills required:
 
 
 
 
 Educational Qualification &amp; Certifications:
 
 
 <ul>
 <li>
 Must have a Bachelor&rsquo;s degree in Business Administration, Real Estate, Engineering, or equivalent.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Must have at least 2&ndash;4 years of experience in property handover, real estate operations, or customer relations, preferably with a real estate developer in the UAE.
 </li>
 <li>
 Experience working on residential and/or commercial property handovers is desirable.
 </li>
 <li>
 Familiarity with Sharjah and UAE real estate laws, handover procedures, and developer&ndash;buyer processes is preferred.
 </li>
 </ul>
 
 
 Skills required:
 
 
 <ul>
 <li>
 Strong understanding of UAE property handover processes, documentation standards, and customer service principles.
 </li>
 <li>
 Excellent interpersonal and communication skills to manage client and internal stakeholder interactions effectively.
 </li>
 <li>
 High attention to detail with exceptional organizational and time management abilities.
 </li>
 <li>
 Proficiency in CRM/ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
 </li>
 <li>
 Strong problem-solving skills with the ability to manage issues calmly and professionally.
 </li>
 </ul>
</div>

Executive - Property Handover

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