customer relations manager

TXM Solutions

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing all aspects of guest services and relations. This role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining high standards of hospitality to enhance customer satisfaction and loyalty. The Guest Relations Manager will be reporting directly to the Assistant Front Office Manager and the Rooms Division Manager handling groups of Guest Relations team members to achieve all below objectives.
Key Objectives
1. Significantly Improve Booking.com Score
Booking.com scores strongly influence our visibility, ranking, and revenue. A dedicated Guest Relations Team will:<ul><li>
Manage all Booking.com pre-arrival communication, ensuring guest requests and expectations are addressed before arrival.</li><li>
Conduct personalized welcome and follow-up interactions with Booking.com guests to reduce the risk of negative reviews.</li><li>
Implement a daily recovery plan to address issues immediately&mdash;before they escalate to online complaints.</li><li>
Ensure post-stay messaging is done professionally to encourage positive reviews and strengthen our online reputation.</li><li>
Monitor daily Booking.com comments, categorize issues, and coordinate with departments for quick actions that directly improve the score.</li></ul>
2. Full Ownership of Guest Satisfaction Across Both Hotels
The team will:<ul><li>
Oversee arrival experience, lobby presence, and first impressions, which greatly influence guest sentiment.</li><li>
Manage real-time service recovery, maintaining a high presence in public areas and guest floors to detect issues early.</li><li>
Track and resolve guest complaints, ensuring every concern is closed with proper follow-up.</li><li>
Coordinate with Operations, Housekeeping, and Engineering to minimize repetitive service gaps.</li></ul>
3. Enhance Loyalty &amp; Member Experience
Loyalty members expect a higher level of recognition and personalization. The team will:<ul><li>
Handle VIP &amp; loyalty arrival preparation, ensuring rooms, amenities, and preferences are perfectly aligned.</li><li>
Provide consistent communication with ALL and Accor loyalty members, ensuring they feel recognized and valued.</li><li>
Monitor member satisfaction scores, focusing on repeat guests and their preferences.</li><li>
Conduct daily briefings to identify expected loyalty arrivals and ensure their stay experience exceeds expectations.</li></ul><div> 
Qualifications</div> 
SKILLS &amp; EXPERIENCE:<ul><li>Excellent communication &amp; problem solving skills.</li><li>Bachelor&rsquo;s Degree with minimum of 2 years experience in similar capacity</li><li>Excellent leadership, interpersonal and communication skills.</li><li>Detail-oriented and highly reliable in thorough execution and follow-through.</li><li>A team player &amp; builder</li></ul><div> 
Additional Information</div> 
WHY WORK FOR ACCOR<ul><li>Employee benefit card offering discounted rates at Accor hotels worldwide.</li><li>Develop your talent through Accor&rsquo;s learning programs.</li><li>Opportunity to grow within your property and across the world!</li><li>Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.</li></ul></div>

Guest Relations Manager

State Farm

<div>Benefits: 
<ul><li>Simple IRA</li>
<li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Aaron Bussard - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

Account Manager - State Farm Agent Team Member

<div>Benefits: 
<ul><li>Hiring bonus</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Andrew Roach - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

<div>Benefits: 
<ul><li>Simple IRA</li>
<li>Licensing Paid</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Brenda Wagner - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

<div>Benefits: 
<ul><li>Simple IRA</li>
<li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Kyle Hunt - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

<div>Benefits: 
<ul><li>Simple IRA</li>
<li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Scott Richardson - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

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10000 customer relations manager jobs NEAR_ME

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Account Manager - State Farm Agent Team Member

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