customer relations manager

DLF Hospitality

<div>
 
 
 PURPOSE:
 
 
 
 To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club&rsquo;s premium standards while acting as the primary point of contact for members.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 Guest Relations Executives / Associates
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members, Guests, Residents, Vendors, Consultants, Service Providers
 </li>
 <li>
 Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback.
 </li>
 <li>
 Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns.
 </li>
 <li>
 Maintain accurate member profiles, preferences, and engagement history in CRM systems.
 </li>
 <li>
 Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups.
 </li>
 <li>
 Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels.
 </li>
 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Monitor member feedback, industry trends, and operational data to continuously improve services.
 </li>
 <li>
 Introduce and refine processes that enhance member engagement and operational efficiency.
 </li>
 <li>
 Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values.
 </li>
 <li>
 Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals.
 </li>
 <li>
 Foster cross-functional collaboration with F&amp;B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities.
 </li>
 <li>
 Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions.
 </li>
 <li>
 Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Act as the face of the club for VIP members, ensuring personalized attention and high standards of service.
 </li>
 <li>
 Represent the club at key events, industry forums, and networking opportunities.
 </li>
 <li>
 Model professional conduct, decision-making excellence, and service etiquette for the team.
 </li>
 </ul>
 
 
 Culture &amp; Brand Ambassador
 
 
 <ul>
 <li>
 Champion the club&rsquo;s hospitality values, fostering an environment of warmth, personalization, and recognition.
 </li>
 <li>
 Create memorable experiences through thoughtful service touches and proactive engagement.
 </li>
 <li>
 Uphold the club&rsquo;s image through professional presentation and member-first conduct.
 </li>
 </ul>
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensure all operations comply with club policies, membership rules, and legal regulations.
 </li>
 <li>
 Maintain confidentiality of member data and ensure secure handling of documentation.
 </li>
 <li>
 Oversee adherence to brand SOPs and service protocols.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Ensure OH&amp;S standards are integrated into daily service operations.
 </li>
 <li>
 Identify and address safety risks, maintaining readiness for emergencies.
 </li>
 <li>
 Oversee incident reporting, investigation, and preventive measures.
 </li>
 </ul>
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Graduate in Hospitality, Business Administration, or related field
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 6&ndash;8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
 </li>
 </ul>
</div>

Customer Relations Manager

State Farm

<div><div><div>Benefits:</div>
<ul><li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
</ul></div><div><div>ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Cassandra Brown-English - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
</div><ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul><div>QUALIFICATIONS:</div>
<ul><li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div></div>

Account Manager - State Farm Agent Team Member

Your Cloud Campus

Sales &amp; Customer Relationship Executive(International Sales &amp; Onboarding)Location: Bahria Town Phase 7, RawalpindiJob Type: Full-time / Night Shift (9:00 PM &ndash; 6:00 AM)Pay: Up to 250,000.00 (PKR) per monthWe are seeking a confident and results-driven Customer Relations Manager with a strong background in international sales and client onboarding. In this role, you will be responsible for presenting our services to global prospects, managing the onboarding process in collaboration with the trial team, and successfully converting leads into long-term paying clients. You will act as the key link between sales, onboarding, and client success teams.Key Responsibilities:<ul><li>Deliver compelling presentations and product demos to international clients via Zoom and other virtual platforms.</li><li>Identify client needs and match them with appropriate service offerings.</li><li>Collaborate with the trial and support teams to ensure a seamless onboarding experience.</li><li>Maintain ongoing communication with clients during their trial period, addressing questions and ensuring satisfaction.</li><li>Build strong relationships, confidently handle objections, and guide clients toward closing.</li><li>Achieve and exceed monthly conversion and closing targets.</li><li>Accurately document client interactions and progress in the CRM system.</li><li>Share insights and feedback with internal teams to enhance overall customer experience and product offerings.</li></ul>Requirements:<ul><li>Proven experience in international sales, customer relations, or client onboarding&mdash;preferably in a B2B environment.</li><li>Excellent communication and interpersonal skills, with the ability to influence and close deals effectively.</li><li>Confident presenter with experience using Zoom or other online meeting tools.</li><li>Strong collaboration skills to work cross-functionally with trial and support teams.</li><li>Highly organized, self-motivated, and target-driven.</li><li>Proficiency in CRM software and client tracking tools.</li></ul>Job Type: Full-timePay: From Rs120,000.00 per monthExperience:<ul><li>Cold Calling: 2 years (Required)</li><li>Client On-Boarding: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Sales & Customer Relationship Executive(International Sales & Onboarding)

<div><div><div>Benefits:</div>
<ul><li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>ABOUT OUR AGENCY: 
Our agency opened in 2019 and is a close-knit team of two who work hard and genuinely enjoy working together. We&rsquo;ve built a tight office culture where teamwork comes first, and we make it a priority to create a positive, supportive environment. 
 
Outside of the office, I spend a lot of time coaching sports and staying active in the community. We&rsquo;re currently working on partnering with Soles4Souls to provide shoes for kids in need and participate in multiple golf tournaments each year to support local fundraisers. Giving back is important to us, and we&rsquo;re always looking for ways to make an impact. 
 
In the office, we keep things collaborative and fun. We cook meals together for lunch, have a ping pong table for a quick break, and believe you can work hard while still enjoying your day. We offer PTO, health benefits, licensing reimbursement, and a strong focus on work-life balance. 
 
We&rsquo;re looking for someone who is driven, motivated to grow, and excited about earning based on performance. If you want to build your income, develop your skills, and potentially grow into an Agent Aspirant role in the future, this could be a great place to start that journey. 
 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Jason Jackson - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
</div><ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul><div>QUALIFICATIONS:</div>
<ul><li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div></div>

<div><div><div>Benefits:</div>
<ul><li>Simple IRA with employer match</li>
<li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>ABOUT OUR AGENCY: 
Our agency opened in 2015 and is a close-knit team of five who believe in working hard while keeping family first. I was introduced to State Farm in 2012 through a friend who became an agent, and after spending two years as a team member, I knew this was the path I wanted to pursue. 
 
I&rsquo;m married with three children and graduated from college where I also played baseball. Sports have always been a big part of my life, and I still enjoy hunting, fishing, and golfing whenever I can. 
 
Our team enjoys a business casual environment, monthly team lunches, and a strong benefits package that includes a Simple IRA with employer match, health, life, and disability benefits. We also offer licensing reimbursement and prioritize work-life balance. 
 
Our culture is relaxed, supportive, and team-focused. Family always comes first here. Integrity is the foundation of everything we do, and we&rsquo;re looking for someone who is goal-oriented, has a strong work ethic, and brings a positive attitude. I&rsquo;m hands-on when it comes to training and mentoring, and I&rsquo;m committed to helping the right person grow and succeed.
 
 
If you&rsquo;re looking for a supportive office where you can build a long-term career, this could be a great fit for you. 
 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Jordan Thibodeaux - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
</div><ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul><div>QUALIFICATIONS:</div>
<ul><li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div></div>

<div><div><div>Benefits:</div>
<ul><li>License reimbursement</li>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>ABOUT OUR AGENCY: 
Our agency opened in 2025 and is a growing team of two focused on building a positive, welcoming culture from the ground up. Before becoming an agent, I worked in the wine industry as a Director. With my father-in-law being a longtime State Farm agent, I saw firsthand the impact this career can have on families and communities, which inspired me to pursue this path. 
 
I come from a first responder family (my husband is a firefighter) and service is something that means a lot to us. We stay involved locally through our Chamber of Commerce and plan to sponsor a t-ball team as we continue to grow our community presence. 
 
We offer holidays, PTO, a 401(k), licensing reimbursement, and a unique health and mental wellness reimbursement of up to $500 per year. Work-life balance is important to us, and we want our team to feel supported both personally and professionally. 
 
Our culture is centered around positivity, laughter, and resilience. We believe in working hard while keeping things light and enjoyable. We&rsquo;re looking for someone who is coachable, upbeat, and able to bounce back from challenges. If you&rsquo;re looking for a place where you can grow in a supportive, fun environment, this could be a great fit for you. 
 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Lyndsie Debonis - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
</div><ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul><div>QUALIFICATIONS:</div>
<ul><li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div></div>

Capital One

<div>Flex Relationship Manager
Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. 
 
General Responsibilities:<ul><li>
Help cultivate stellar relationships with our dealerships.</li><li>
Optimize communication skills by creating strategic deals and goals with dealerships over the phone.</li><li>
Review the structure in underwriting for COAF</li><li>
Guide the deals in house for funding.</li><li>
Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience</li></ul> 
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s Degree in Business</li><li>
2+ years experience in Auto Finance</li><li>
2+ years experience in Customer Relations</li><li>
5+ years experience in Customer Service</li></ul> 
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Jericho, NY: $80,000 - $91,200 for Flex Relationship Mgr - COAF 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Flex Relationship Manager

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