customer relations manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Singla Slimming Clinic Private Limited

Job Description1. Respond to client queries via phone, actively engaging in conversations about their weight loss journey, dietary challenges, and any health concerns they may be experiencing &amp; take their feedback2. Offer ongoing support &amp; encouragement to clients, ensuring they feel motivated &amp; empowered to achieve their weight loss goals.3. Build strong relationships with clients,for loyalty &amp; trust in our clinic's services &amp; staff.4. Maintain accurate &amp; up-to-date client records, documenting contact information, appointment details, &amp; treatment history.5. coordinate with other staff members to ensure seamless operations of clinic6. Follow up on payment dues of clients, sending timely reminders if needed.7. Implement effective strategies to retain clients &amp; promote repeat business from existing customersDesired Candidate Skills:<ul><li>Graduate with minimum 1 year of work experience in Telle calling OR as Customer Relationship Executive</li><li>Effective interpersonal skills with the ability to listen, understand</li><li>Strong Follow-up skills</li><li>Good command over English</li><li>Organized individual with the ability to prioritize tasks.</li><li>Working proficiency in MS Office.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Customer Relations Manager (Female)

Autoport

<div>
 
 Trade and Customer Relations Assistant Manager is expected to work in the Department of Trade and Customer Relations in Autoport Terminal Arkas Holding, located in Ba&scedil;iskele/Kocaeli.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant departments (Preferably in International Trade, Business Administration, Maritime and Port Management etc.),
 </li>
 <li>
 Minimum 7 years of experience in marketing, Sales Techniques and Customer Relations Management at Shipping Lines, Agencies, or International Logistics Companies,
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Strong knowledge of MS Office, especially PowerPoint and Excel applications and data analysis
 </li>
 <li>
 Preferably, knowledge of Foreign Trade, Import, Export, Customs process and legislation
 </li>
 <li>
 Leadership skills and ability to establish communication between departments and to explore the latest business strategies
 </li>
 <li>
 Strong analytical, problem solving and organization skills
 </li>
 <li>
 Excellent Presentation and communication skills
 </li>
 <li>
 Keen attention to detail, adaptability and pragmatism; ability to manage an active caseload and prioritize effectively
 </li>
 <li>
 No obstacle to travel
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 <ul>
 <li>
 Exploring and discovering new business opportunities- uncovering new markets, growth areas, emerging trends, potential customers, strategic partnerships, products and services - and novel approaches to reach existing markets.
 </li>
 <li>
 Provides input for decision-making to manager.
 </li>
 <li>
 Manage negotiations with the customer on behalf of the company
 </li>
 <li>
 Assisting development and implementation of pricing strategies.
 </li>
 <li>
 Assist to oversee and manage commercial contracts, ensuring compliance and optimizing terms for mutual benefit,.
 </li>
 <li>
 Enhancing the customer experience and promptly addressing client concerns with utmost efficiency.
 </li>
 <li>
 Manage, organize, follow, and report the processes of all trade affairs conducted with existing and potential, domestic and foreign customers, ship owners, ship agencies, international logistics companies operating at home and abroad,
 </li>
 <li>
 Detect and report the existing and potential risks and opportunities analysing international market, competition, ship services and freight traffic,
 </li>
 <li>
 Develop and maintain existing and potential customer portfolio, manage the sales oriented Trade and Customer Relations processes,
 </li>
 <li>
 Organize and report marketing activities in line with established procedures.
 </li>
 </ul>
 
 
</div>

Trade and Customer Relations Assistant Manager

Dubai Holding

<div>
 
 
 Manager - Tenant and Customer Relations &ndash; Retail &ndash; Dubai Holding Asset Management
 
 
 
 
 About Dubai Holding Asset Management:
 
 
 
 
 
 
 Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.
 
 
 
 
 
 The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after livable destinations. From hotspot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management&rsquo;s retail destinations captivate millions of visitors and tourists every year.
 
 
 
 
 
 Meanwhile, the niche and vibrant community centers as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighborhoods more vibrant and connected. In 2022,
 
 
 
 
 
 Dubai Holding Asset Management&rsquo;s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city&rsquo;s global recognition as one of the most desirable and livable destinations worldwide.
 
 
 
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a
 
 Manager - Tenant and Customer Relations
 
 to join
 
 Dubai Holding Asset Management
 
 . The main duties and responsibilities of this role:
 
 
 
 
 
 The role holder is responsible for managing tenant relationships &amp; customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM&rsquo;s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.
 
 
 
 Overall Responsibilities
 
 
 <ul>
 <li>
 Deputize the Centre Manager in support of business during their absence
 </li>
 <li>
 Resolve issues arising within the common areas in coordination with the community management team.
 </li>
 <li>
 Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.
 </li>
 </ul>
 
 
 Tenant Relations
 
 
 <ul>
 <li>
 Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset&rsquo;s tenants
 </li>
 <li>
 Ensure that the tenants always comply with Dubai Municipality regulations and DHAM&rsquo;S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.
 </li>
 <li>
 Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.
 </li>
 <li>
 Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.
 </li>
 <li>
 Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.
 </li>
 <li>
 Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.
 </li>
 <li>
 Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.
 </li>
 <li>
 Conduct tenants&rsquo; meetings on a regular basis to enhance relationships, operations and customer experience.
 </li>
 <li>
 Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.
 </li>
 </ul>
 
 
 Financials / Legal
 
 
 <ul>
 <li>
 Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.
 </li>
 <li>
 Liaise with the finance department on AR collections and reconciliations
 </li>
 <li>
 Liaise with DH and DHAM legal departments on legal cases and tenant defaults
 </li>
 </ul>
 
 
 Customer Service and Relations
 
 
 <ul>
 <li>
 Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.
 </li>
 <li>
 Ensure that the center's vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).
 </li>
 <li>
 Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.
 </li>
 <li>
 Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.
 </li>
 <li>
 Handle escalated inquiries received at the Information Desk from stakeholders and customers.
 </li>
 <li>
 Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.
 </li>
 </ul>
 
 
 Mall Operations and Marketing Support
 
 
 <ul>
 <li>
 Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.
 </li>
 <li>
 Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.
 </li>
 <li>
 Oversee and supervise the controls of all mall's promotional information and mechanics, coupons, vouchers, and other mall-related services.
 </li>
 <li>
 Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.
 </li>
 <li>
 Supervise and oversee the completion of general admin &amp; document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.
 </li>
 <li>
 Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.
 </li>
 </ul>
 
 
 Performance Review and Reporting
 
 
 <ul>
 <li>
 Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.
 </li>
 <li>
 Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).
 </li>
 <li>
 Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.
 </li>
 <li>
 Monitor the actual cost versus budget monthly &amp; provide reports/data to assess the project&rsquo;s financial performance.
 </li>
 <li>
 Prepare retail asset management reports as &amp; when requested (yearly footfall, turnover, rental forecasts, etc.).
 </li>
 <li>
 Maintain an update on market research and provide reports on retail trade, sales, and market &amp; competition analyses and develop reports and fact sheets.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify additional revenue-generating opportunities to maximize mall revenue.
 </li>
 <li>
 Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)
 </li>
 <li>
 Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the &lsquo;continuous process improvement.
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration/Management or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Minimum of 8 years of experience in retail or real estate management, mall operations, tenant relations, leasing, or customer experience.
 </li>
 <li>
 Middle East experience is an advantage.
 </li>
 <li>
 Strong leadership with proven ability to drive results and manage cross-functional teams.
 </li>
 <li>
 Excellent communication, presentation, facilitation, and influencing skills.
 </li>
 <li>
 Skilled in tenant relations, customer engagement, and conflict resolution with the ability to remain composed during challenging situations.
 </li>
 <li>
 High level of financial acumen, numerical ability, and analytical skills.
 </li>
 <li>
 Strong organizational and multi-tasking abilities with expertise in prioritizing key issues and building consensus.
 </li>
 <li>
 Exceptional problem-solving, judgment, and decision-making skills.
 </li>
 <li>
 Ability to establish and nurture relationships across all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Manager - Tenant and Customer Relations – Retail – Dubai Holding Asset Management

State Farm

<div>Benefits: 
<ul><li>WFH Fridays</li>
<li>Simple IRA</li>
<li>Licensing paid by agency</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Mike Rodgers - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

Account Manager - State Farm Agent Team Member

<div>Benefits: 
<ul><li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Haley Munson - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

<div>Benefits: 
<ul><li>Simple IRA</li>
<li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Gordy Brown - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

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