customer relations manager

DLF Hospitality

<div>
 
 
 PURPOSE:
 
 
 
 To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club&rsquo;s premium standards while acting as the primary point of contact for members.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 Guest Relations Executives / Associates
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members, Guests, Residents, Vendors, Consultants, Service Providers
 </li>
 <li>
 Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback.
 </li>
 <li>
 Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns.
 </li>
 <li>
 Maintain accurate member profiles, preferences, and engagement history in CRM systems.
 </li>
 <li>
 Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups.
 </li>
 <li>
 Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels.
 </li>
 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Monitor member feedback, industry trends, and operational data to continuously improve services.
 </li>
 <li>
 Introduce and refine processes that enhance member engagement and operational efficiency.
 </li>
 <li>
 Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values.
 </li>
 <li>
 Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals.
 </li>
 <li>
 Foster cross-functional collaboration with F&amp;B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities.
 </li>
 <li>
 Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions.
 </li>
 <li>
 Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Act as the face of the club for VIP members, ensuring personalized attention and high standards of service.
 </li>
 <li>
 Represent the club at key events, industry forums, and networking opportunities.
 </li>
 <li>
 Model professional conduct, decision-making excellence, and service etiquette for the team.
 </li>
 </ul>
 
 
 Culture &amp; Brand Ambassador
 
 
 <ul>
 <li>
 Champion the club&rsquo;s hospitality values, fostering an environment of warmth, personalization, and recognition.
 </li>
 <li>
 Create memorable experiences through thoughtful service touches and proactive engagement.
 </li>
 <li>
 Uphold the club&rsquo;s image through professional presentation and member-first conduct.
 </li>
 </ul>
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensure all operations comply with club policies, membership rules, and legal regulations.
 </li>
 <li>
 Maintain confidentiality of member data and ensure secure handling of documentation.
 </li>
 <li>
 Oversee adherence to brand SOPs and service protocols.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Ensure OH&amp;S standards are integrated into daily service operations.
 </li>
 <li>
 Identify and address safety risks, maintaining readiness for emergencies.
 </li>
 <li>
 Oversee incident reporting, investigation, and preventive measures.
 </li>
 </ul>
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Graduate in Hospitality, Business Administration, or related field
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 6&ndash;8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
 </li>
 </ul>
</div>

Customer Relations Manager

RIVERA COIL MANUFACTURING INDIA PVT LTD

Job Description: TemplateWe are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You&rsquo;ll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimize customer experience and have a passion for customer service, you are the ideal candidate for us.We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.Your role<ul><li>Establish and maintain positive relationships with existing clients.</li><li>Provide prompt, efficient, and satisfactory responses to customer inquiries.</li><li>Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.</li><li>Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.</li><li>Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.</li></ul>Your tasks<ul><li>Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.</li><li>Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.</li><li>Monitor customer feedback regularly and identify areas of improvement in our products and services.</li><li>Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.</li></ul>Your profile<ul><li>A bachelor&rsquo;s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.</li><li>4+ years of experience in a customer-facing role.</li><li>Successful record of developing and implementing customer relations strategies.</li><li>Strong problem-solving abilities with time management skills.</li><li>Fluency in English,</li><li>Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company&rsquo;s strategies and initiatives.</li><li>A customer-centric attitude to handle challenging client situations.</li></ul>Preferred skills and qualifications<ul><li>Prior experience managing a team of customer service representatives.</li><li>Proficiency in CRM software, such as Salesforce or Hubspot.</li><li>Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.</li><li>Soft skills such as patience, adaptability, and empathy.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Hubtown Limited

<div>
 
 Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
 
 
 
 
 
 
 About the Role
 
 
 
 Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
 </li>
 <li>
 Managing Customer Lifecycle from sale to possession of the customer&rsquo;s property.
 </li>
 <li>
 Enhance Customer Experience.
 </li>
 <li>
 Updating the progress of payments in ERP/ SAP (Sales &amp; CRM Module).
 </li>
 <li>
 Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
 </li>
 <li>
 Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
 </li>
 <li>
 Follow-up on submittals.
 </li>
 <li>
 Collections/ Payment Follow Ups with Customer.
 </li>
 <li>
 Drive post-sales activity.
 </li>
 <li>
 Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
 </li>
 <li>
 Address and manage escalated customer queries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Key Performance Indicators
 
 
 <ul>
 <li>
 Monitor and maximise customer lifetime value strategies.
 </li>
 <li>
 Plan &amp; Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
 </li>
 <li>
 To contribute to the overall standardisation of data, formats and MIS.
 </li>
 <li>
 To conceptualize &amp; identify opportunities to create and implement customer delight.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Graduate/ Post Graduate/ MBA.
 </li>
 <li>
 Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Proficiency in ERP/SAP systems.
 </li>
 </ul>
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in real estate industry.
 </li>
 <li>
 Knowledge of customer relationship management.
 </li>
 </ul>
 
 
</div>

neo immigration consultants - fzco

Job Title: Relations Manager &ndash; Real EstateAbout the RoleWe are seeking a proactive and client-focused Relations Manager to join our dynamic real estate team in Dubai. The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring exceptional service, and driving customer satisfaction and loyalty. You will act as the key point of contact between clients and the company, ensuring a seamless and professional experience throughout the property buying or selling process.Key Responsibilities<ul><li>Develop and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.</li><li>Act as the primary point of contact for client inquiries, concerns, and feedback, ensuring timely and professional responses.</li><li>Collaborate with the sales, marketing, and operations teams to provide clients with a smooth and efficient service experience.</li><li>Assist clients throughout their property journey &mdash; from initial inquiry to closing and after-sales support.</li><li>Organize and participate in client meetings, property visits, and follow-ups to build trust and rapport.</li><li>Maintain a thorough understanding of the company&rsquo;s property portfolio, market trends, and industry developments.</li><li>Prepare and maintain accurate client records, reports, and communication logs using CRM software.</li><li>Contribute to the development of customer engagement strategies to enhance retention and satisfaction.</li><li>Attend company meetings, training sessions, and industry events to strengthen relationships and stay updated on best practices.</li></ul>Requirements<ul><li>Proven work experience as a Relations Manager, Client Relationship Executive, or similar role, preferably in real estate or property management.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Customer-centric approach with a passion for delivering outstanding service.</li><li>Ability to multitask, manage time effectively, and handle a fast-paced work environment.</li><li>Proficiency in Microsoft Office Suite and CRM systems.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related field.</li><li>Excellent presentation and problem-solving abilities.</li><li>Fluency in English; Arabic or other languages are an advantage.</li></ul>Benefits<ul><li>Competitive salary package with performance-based incentives.</li><li>Company-provided visa and employment benefits.</li><li>Health insurance and annual leave as per UAE labour laws.</li><li>Positive and supportive work environment within a growing real estate firm.</li><li>Career development and training opportunities to help you excel in your role.</li><li>Opportunity to work with a reputable real estate company and build long-lasting client relationships.</li></ul>Job Types: Full-time, PermanentPay: AED6,500.00 - AED8,000.00 per monthApplication Question(s):<ul><li>How many languages can you speak, and which language can you speak?</li></ul>Language:<ul><li>Russian, Chinese, Spanish, Arabic (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Relationship Manager

Aero Design DWC LLC

Primary Job Functions- Develop growth strategies focused on both financial and customer gain and satisfaction.- Conduct frequent market research to identify new opportunities and Customer expectations.- Arrange business meetings with prospective or existing Clients and Partners.- Build long-term relationships with new and existing customers and partners.- Liaise with the General Manager on a weekly basis discussing strategies, Client feedback and opportunities.- Organize and maintain CRM and customer data files.- Maintain Minutes of Meetings with each customer or prospective customer meeting.- Identify and attend relevant business events and promote the Company&rsquo;s products and services during such meetings and events.- Prepare sales contracts and/or quotations according to aviation rules and guidelines.- Keep track and record of sales.- Provide after-sales support.- Coordinate with the General Manager on the Customer relations ensuring the optimization of the service level.- Create and provide Management with Future growth strategies and updates monthly. Track and report progress to General Manager.- Ensure adequate knowledge of each service provided to be obtained and understood.- Meet and greet all customer personal ensuring professionalism and customer satisfaction.- Ensuring all customer requests are submitted to operations and followed as per company&rsquo;s procedures.- Female preferred.- Negotiable salary based on experience.Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthExperience:<ul><li>Sales or Aviation or Customer Service or Design: 2 years (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>

Client Relations and Sales Roles

State Farm

<div>Benefits: 
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Signing bonus</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Cedric Coleman - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

Account Manager - State Farm Agent Team Member

<div>Benefits: 
<ul><li>License reimbursement</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Craig Griffiths - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li>
<li>Bilingual Spanish preferred.</li></ul></div>

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