customer relations manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Weva Photography

We are looking for a dynamic and driven Customer Relations Manager to manage and enhance our customer relationships. The ideal candidate will possess exceptional sales skills and a passion for providing a top-tier client experience. As the face of customer interactions, you will be responsible for nurturing client relationships, understanding their needs, and driving sales through excellent communication and service.Responsibilities:<ul><li>Build and maintain strong relationships with clients from initial inquiry through to post-service follow-up.</li><li>Effectively communicate Weva&rsquo;s photography and videography services to clients, matching their needs with our offerings.</li><li>Handle inquiries, provide accurate information about services, and resolve customer concerns efficiently.</li><li>Proactively identify opportunities to upsell and cross-sell services based on client requirements.</li><li>Collaborate with the sales and creative teams to ensure seamless execution of client projects.</li><li>Ensure high levels of client satisfaction and consistently meet or exceed sales targets.</li><li>Maintain detailed records of client interactions, transactions, and feedback to assist with client retention and service improvements.</li><li>Lead customer feedback initiatives to continually refine customer service strategies.</li></ul>Requirements:<ul><li>Proven sales experience, preferably in the photography or wedding industry.</li><li>Exceptional communication and interpersonal skills.</li><li>Strong organisational skills and the ability to manage multiple client relationships simultaneously.</li><li>Ability to work in a fast-paced environment and handle customer queries with professionalism.</li><li>Proficiency in CRM tools and customer service software is an added advantage.</li></ul>Only shortlisted candidates will be contacted for further assessment.We look forward to welcoming the right candidate to our team!Job Type: Full-timePay: &#8377;20,000.00 - &#8377;40,000.00 per monthAbility to commute/relocate:<ul><li>Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Manager (Sales)

Rajashree Match Works

We are seeking a dynamic and Hindi-speaking Sales &amp; Marketing Executive to manage customer communications and export marketing operations from our office. The candidate will not be required to travel for field sales but will focus on handling leads, nurturing customer relationships, and driving export opportunities.&#11835;Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in Hindi, English, and regional languages.</li><li>Manage inquiries from IndiaMART, TradeIndia, Alibaba, and other export portals.</li><li>Develop and maintain strong relationships with customers across India and export markets.</li><li>Generate new sales leads through phone calls, emails, and online platforms.</li><li>Coordinate with dispatch, accounts, and logistics teams for smooth order execution.</li><li>Prepare and share quotations, follow up on payments, and track orders.</li><li>Support export documentation and compliance as needed.</li><li>Prepare daily/weekly sales reports and customer updates for management.</li></ul>&#11835;Requirements:<ul><li>Fluency in Hindi (mandatory), with good English and Tamil as an advantage.</li><li>Strong communication and persuasion skills.</li><li>Previous experience in sales support, customer relations, or marketing preferred.</li><li>Familiarity with B2B portals (IndiaMART, Alibaba, etc.) is an added plus.</li><li>Basic computer knowledge (MS Office, email, reporting).</li><li>Should be office-based (no field work).</li></ul>Job Type: Full-timePay: &#8377;14,548.92 - &#8377;38,945.02 per monthWork Location: In person

Genpact

<div><div><div>Ready to shape the future of work? 
At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
 
Inviting applications for the role of Customer Relations Management Trainee/Assistant Manager 
Manages the progress and performance of the customer relations team and is a direct supervisor who has closest proximity with Customer Relation analyst and Customer relations Management trainees. The Customer Relations manager provides post-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business.</div><div>
Responsibilities 
<ul><li>Handling customer/sales requests and providing information to customers via e-mails/phone</li><li>Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections.</li><li>Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.</li><li>Coordinating the processing of credits and product replacement with the Internal team and Vendors.</li><li>Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfilment, Shipment tracking and Refunds.</li><li>Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)</li><li>Updating ERP regarding customer details, order details, supplies, pricing etc.</li><li>Follow-up on pending items with Logistics / Supply chain team for order delivery status</li><li>Track end to end status of order and share real time updates with the customer</li><li>Own SLA/KPI and ensure daily TAT and Accuracy targets are met</li><li>Coordinating with shipping facilities to get the product shipped to the customer.</li><li>Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)</li><li>Order track and trace when shipped out of the shipping facility, and share real time updates with the customer</li><li>Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient.</li><li>Assist to hire, groom and help new members to onboard</li><li>Provide input for promotions and staff reviews</li><li>Facilitate regular 1 on 1 meetings and direct goal development and progress</li><li>Perform weekly trending-based coaching to manage team members&rsquo; performance</li><li>Handle a Team of FTEs that are responsible for day-to-day quality assurance, monitoring and coaching of the team</li><li>Contact person for client and internal stakeholders for any customer relations related issues.</li><li>Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners</li><li>Support and coordinate the team on daily processing/operations, workload allocation</li><li>Manage the flow of day-to-day operation, Respond to customer queries and concerns</li></ul></div><div>
Qualifications we seek in you! 
Minimum Qualifications / Skills 
<ul><li>Bachelor's degree</li><li>Excellent professional experience in Order Management/Quoting and Contracting Or Customer Relations.</li><li>Industry Experience - Services or hi-tech industry</li><li>Process/Domain Experience:</li></ul>
o Order Management (Entry/Amendment) 
o Quote to cash process and sales administration 
o Coordination with Logistics / Supply chain teams 
o Pre-Sales &amp; Post-Sales Support 
<ul><li>Knowledge on Logistics &amp; Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit &amp; Debit, Warehouse follow up, Inbound &amp; Outbound Accrual Freight Report, Consolidated reports for logistics.</li></ul></div><div> 
Preferred Qualifications/ Skills 
<ul><li>Ability to learn quickly</li><li>Diploma / Post Graduation in International supply chain management / Sourcing Management</li><li>Excellent Communication skill and the ability to engage customers in significant discussions</li><li>Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage</li><li>Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving</li><li>Proficiency in coaching skills and with high level of confidentiality and professionalism</li></ul>
Why join Genpact? 
<ul><li>Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities</li><li>Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul></div><div>
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobAssistant Manager
Primary LocationIndia-Hyderabad
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingSep 1, 2025, 12:18:57 AM
Unposting DateOct 1, 2025, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time</div>

Assistant Manager - Customer Enablement / Experience: Customer Relations

State Farm

<div>Benefits: 
<ul><li>Salary Plus Commission</li>
<li>401(k)</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul> 
ROLE DESCRIPTION: 
As Account Manager - State Farm Agent Team Member for Lori Janko Wilke - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. 
 
RESPONSIBILITIES:
 
<ul><li>Develop and maintain customer relationships to drive retention and growth.</li>
<li>Conduct policy reviews and provide recommendations to customers.</li>
<li>Oversee the resolution of complex customer issues.</li>
<li>Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Experience in insurance sales or account management preferred.</li>
<li>Leadership and interpersonal skills.</li>
<li>Proven track record of meeting sales targets.</li>
<li>Willingness to engage in sales conversations.</li></ul></div>

Account Manager - State Farm Agent Team Member

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.<ul><li>
Our Guest Relations Manager love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out, or serving cocktails in the bar. It&rsquo;s the variety of everything in-between and being an all-rounder</li><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department</li><li>
Builds and maintains effective working relationships with all key stakeholders.</li><li>
Delivers an effective planned guest engagement programmed.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Guest Relations Manager (Saudis Only)

Suntory Global Spirits

<div>Date: Sep 4, 2025
Location: Chennai, TN, IN
Company: Suntory Global Spirits
<div><div><div><div><div>Join Our Suntory Global Spirits Family</div>
</div><div><div>
Suntory Global Spirits is a world leader in premium spirits with $5.5 billion in annual revenues and an ambition to become the World&rsquo;s Most Admired Premium Spirits Company. We have a strong vision and strategy, an incredible brand portfolio grounded in quality and craftsmanship, an unwavering commitment to sustainability and top talent across the organization. Known for its craftsmanship of premium whiskies, including Jim Beam&reg;, Maker's Mark&reg;, Basil Hayden&reg; and Knob Creek&reg; bourbons; Japanese whiskies, including Yamazaki&reg;, Hakushu&reg;, Hibiki&reg; and Toki&trade;; and leading Scotch brands including Teacher's, Laphroaig&reg; and Bowmore&reg;, Suntory Global Spirits also produces leading IMFL brand Oaksmith in India.</div>
<div>
We are focused on driving value across key priorities including American whiskey, Japanese Spirits, Scotch, Tequila and Ready-to-Drink. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings, which is world renowned for delivering quality and excellence across a range of products and categories.</div>
<div>
For more information, on our brands and commitment to social responsibility, please visit www.suntoryglobalspirits.com and www.drinksmart.com.</div></div></div><div><div><div>
What makes this a great opportunity?</div>
</div><div><div>
Our culture is anchored deeply in a set of core values, including our East-Meets-West Culture, Yatte Minahare spirit, Giving Back to Society, Delighting Consumers, responsibly and Embracing Diversity &amp; Inclusion. We are focused on driving value across key priorities including American whiskey, Japanese Spirits, Scotch, Tequila and Ready-to-Drink. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings, which is world renowned for delivering quality and excellence across a range of products and categories.</div>
<div>
Mission of Role 
We are looking for people who bring something unique to Suntory Global Spirits - themselves. We value differences, and we appreciate what each of us can contribute. We inspire each other, and challenge ourselves to innovate, improve, advance new ideas and try new things. We create endless opportunities to Unleash Your Spirit every day in a culture that is charged, creative, challenging and fun.</div></div></div><div><div><div>
Role Responsibilities</div>
</div><div><div>
1. The candidate for the post will be accountable for delivering KPIs like - Volume achievement, driving visibility, ensuring maximized distribution and market coverage. 
2. Effective utilization of allocated investment budgets for the territory and drive equity and maximize trials of portfolio brands. 
3. The indicators of success also include maintaining and strengthening customer relations, account management, query handling, planning &amp; implementing consumer activation along with executing related assignments as desired by management. 
4. Ensuring healthy inventory level at the customer&rsquo;s point, understanding the category, brand strategy, marketing concepts, consumer behavior, brand promotions, brand creation, communication, development &amp; measuring effectiveness of all the consumer promotions 
5. Providing necessary input to the immediate manager on customer development initiatives like Visibility programs, Distribution expansion and efficiency building programs. In addition, help in designing and recommending tactical initiatives basis on competitor&rsquo;s activities and market intelligence. 
6. Setting qualitative as well as systematic execution standards through significant employee engagement with more Inclusivity. 
7. Propel organizational Diversity, Equity and Inclusivity goals to make it a better and safe place of everyone to join, perform and prosper. 
8. Play an active role in resolving any customer service-related matters, conflicts and escalate any issues to immediate manager for timely resolution. 
9. Reflect Suntory Leadership Spirits in all day-to-day business-related activities, working collaboratively and celebrating the moments with teammates.</div></div></div><div><div><div>
Qualifications</div>
</div><div><div>
Graduate/MBA in marketing, business studies, or engineering 
3-6 years&rsquo; experience in Spirits &amp; Beverages Sales of FMCG companies with experience in handling On Premise/Horeca outlets</div>
<ul><li>Graduate/MBA with at least 10 Years&rsquo; experience in Spirits &amp; Beverages Sales</li></ul></div></div></div></div></div>

Sales Executive On Premise

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