customer relations officer

walisonsmarketing

We&rsquo;re Hiring &ndash; Guest Relations Officer (GRO) Bistro Noir &ndash; MM Alam Rd, Block B1, Gulberg III, LahoreJoin the team at Bistro Noir and become the face of our guest experience.Position: Guest Relations Officer (GRO)Responsibilities:<ul><li>Welcome and assist guests in a professional and friendly manner</li><li>Manage reservations and seating arrangements</li><li>Handle guest feedback and ensure customer satisfaction</li><li>Coordinate with floor and management teams for smooth service</li><li>Maintain a positive dining atmosphere and brand image</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Well-groomed and confident personality</li><li>Previous hospitality/restaurant experience preferred</li><li>Ability to work flexible shifts, weekends, and holidays</li><li>Customer-focused attitude with problem-solving skills</li></ul>Location: MM Alam Rd, Block B1, Block B 1 Gulberg III, LahoreApply Now: Send your CV to:<ul><li>aneela.saba@bistro-noir.com</li><li>laraib@bistro-noir.com</li></ul>Work Location: In person

Guest Relations Officer (GRO)

Nayab Labs & Diagnostic Centre

Job Summary:Nayab Labs &amp; Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a courteous and professional manner</li><li>Provide accurate information regarding laboratory tests, services, pricing, and timings</li><li>Book appointments and coordinate with relevant departments</li><li>Address patient queries, complaints, and feedback efficiently</li><li>Maintain proper call records and update patient data in the system</li><li>Ensure compliance with company policies, confidentiality, and data privacy standards</li><li>Follow up with patients regarding reports, appointments, and services</li><li>Coordinate with collection points and lab staff for smooth operations</li><li>Promote company services where appropriate</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred Medical Lab Technologist qualification.</li><li>Proven experience in a call centre or customer service role (healthcare experience is a plus)</li><li>Excellent communication and interpersonal skills</li><li>Strong command of Urdu and basic English (spoken &amp; written)</li><li>Good computer skills and familiarity with Medicube/software systems</li><li>Ability to handle pressure and manage multiple tasks efficiently</li><li>Professional attitude and problem-solving skills</li></ul>Working Hours:<ul><li>Shift-based (including evening/weekend shifts if required)</li></ul>How to Apply:Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.comJob Types: Full-time, ContractWork Location: In person

Customer Service Representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 177471
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Emiratization Part-Time Opportunity: Guest Relations Officer &ndash; Al Futtaim Toyota - Sheik Zayed Road
 
 
 
 Are you a
 
 Emiratization
 
 looking for a part-time role in a dynamic and professional environment? 🚗✨Al Futtaim Automotive is offering an exciting opportunity to join our team as a
 
 Guest Relation Officer
 
 &ndash; where you&rsquo;ll be the
 
 face of our brand
 
 and the first to deliver our
 
 World&rsquo;s Warmest Welcome
 
 to every customer.
 
 
 
 📌 What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 A part-time position with 2 days off per week
 </li>
 <li>
 Willing to work either morning or afternoon shifts, with a schedule of 4 hours per day
 </li>
 <li>
 Gain hands-on experience in a prestigious automotive brand
 </li>
 <li>
 Work in a customer-focused, professional environment
 </li>
 <li>
 Be part of one of the UAE&rsquo;s leading automotive groups
 
 
 </li>
 </ul>
 
 💼 What you will do:
 
 
 
 <ul>
 <li>
 Be the first point of contact for all customers visiting our showroom
 </li>
 <li>
 Welcome, guide, and ensure customers are connected to the right executive seamlessly
 </li>
 <li>
 Deliver an exceptional customer journey from start to finish
 </li>
 <li>
 Give every guest a warm send-off, ensuring they leave feeling valued and cared for
 
 
 </li>
 </ul>
 
 ✅ What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Emiratization with Family Book (mandatory)
 </li>
 <li>
 Fluent in English with strong communication skills
 </li>
 <li>
 Customer service experience is an added advantage
 </li>
 <li>
 Basic knowledge of MS Office (Excel preferred)
 </li>
 <li>
 High school diploma or higher
 
 
 </li>
 </ul>
 
 👥 About the role:
 
 
 
 You&rsquo;ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are
 
 motivated, customer-focused, and passionate about cars
 
 , this is your chance to shine!
 
 
 ✨ Apply today and take the first step into building your career with
 
 Al Futtaim Automotive
 
 .
 
 
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 
 
 Additional Internal Information:
 
 
 <ul>
 <li>
 Reports to: Sales Manager
 </li>
 <li>
 Band: E
 
 
 </li>
 </ul>
 
 Note:-
 
 
 
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 
 
 You must inform your HRBP in confidence of your application.
 
 
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>

Guest Relations Officer | Al-Futtaim Automotive | Toyota

Avery Dennison

<div>Company Description 
About Avery Dennison 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 

Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

<div>Job Requisition ID: 177517
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.<div> 

What you will do 
<ul><li>Ensure customers receive the world's warmest welcome upon entering the branch</li><li>Establish the reason for customer visits and direct them to the appropriate department</li><li>Ensure customers with appointments are directed to the correct executive for a smooth transition</li><li>Provide a warm send-off to customers exiting the branch</li><li>Understand and manage the customer journey from start to finish</li></ul></div><div> 
 
Required skills to be successful 
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>Minimum of 1-year experience in customer service or a customer-facing role</li><li>Proficiency in written and spoken English</li><li>UAE National with family book</li></ul></div> 
 
About the team 
You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service. 
 
What equips you for the role 
Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors. 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Receptionist - UAE National

<div>
 
 Job Requisition ID:
 
 177517
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Ensure customers receive the world's warmest welcome upon entering the branch
 </li>
 <li>
 Establish the reason for customer visits and direct them to the appropriate department
 </li>
 <li>
 Ensure customers with appointments are directed to the correct executive for a smooth transition
 </li>
 <li>
 Provide a warm send-off to customers exiting the branch
 </li>
 <li>
 Understand and manage the customer journey from start to finish
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Minimum of 1-year experience in customer service or a customer-facing role
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 <li>
 Emiratization with family book
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.
 
 
 
 What Equips You For The Role
 
 
 
 Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Receptionist - Emiratization | Al-Futtaim Automotive | FAMCO

Breeze Travel Agency

Grand Royal Banquet Hall is a prestigious and rapidly growing event venue located in Muridke. We are currently seeking experienced, dedicated, and professional individuals to join our team. If you are passionate about hospitality and administration, we invite you to apply for the following positions:Available Positions:<ul><li>HR Officer</li><li>Admin Officer</li><li>Supervisor</li><li>Manager</li></ul>Key Responsibilities:HR Officer:<ul><li>Manage recruitment, onboarding, and employee records.</li><li>Oversee attendance, payroll coordination, and staff relations.</li><li>Ensure compliance with company policies and labor laws.</li></ul>Admin Officer:<ul><li>Handle administrative tasks, documentation, and office operations.</li><li>Coordinate with different departments for smooth workflow.</li><li>Maintain records, reports, and inventory.</li></ul>Supervisor:<ul><li>Supervise daily banquet hall operations and staff.</li><li>Ensure high standards of customer service during events.</li><li>Coordinate event setups and manage operational efficiency.</li></ul>Manager:<ul><li>Oversee overall banquet hall operations and performance.</li><li>Manage staff, client relations, and event execution.</li><li>Develop strategies to improve revenue and customer satisfaction.</li></ul>Requirements:<ul><li>Relevant experience in hospitality, administration, or event management.</li><li>Strong leadership, communication, and organizational skills.</li><li>Proficiency in MS Office.</li><li>Ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Competitive salary packages</li><li>Professional and growth-oriented environment</li><li>Opportunity to work with a reputable banquet hall</li><li>Career advancement opportunities</li></ul>Work Location: In person

Staff Required for Grand Royal Banquet Hall

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