customer relations officer

Steps Ahead Private Limited

Position Title: Customer Relations Officer Location: Wapda Town, LahoreJob Summary:We are looking for a Customer Relations Officer to manage client interactions, handle data entry tasks, make follow-up calls, and support revenue generation through excellent customer service. The ideal candidate will be friendly, organized, and proactive in ensuring customer satisfaction and smooth front-desk operations.Key Responsibilities:<ul><li>Manage incoming and outgoing customer calls in a professional manner.</li><li>Conduct follow-up calls with clients to ensure service satisfaction and build lasting relationships.</li><li>Handle customer queries, appointments, and complaints efficiently and courteously.</li><li>Perform data entry and maintain accurate customer records in the system.</li><li>Support revenue generation by promoting clinic services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>0-1 year of experience in customer service, sales, or front-desk operations</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office and data entry tasks.</li><li>Friendly, patient, and customer-focused attitude.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Relations Officer

Abacus Outsourcing

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

Jalal Sons

<ul><li>Handle incoming walk-in customers, phone calls.</li><li>Address customer needs and concerns efficiently and effectively to turn unhappy customers into return guests.</li><li>Build rapport and establish good relationships with customers to ensure customer retention.</li><li>Provide constructive feedback on sales, the effectiveness of promotions, customers, product and service launches as well as store activities and trends.</li><li>Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Relations Officer (Female)

Shaheen Business Consultants, Software and Web Development SMC-Private Limited

Job Description: We are seeking a mature, confident, and well-presented female professional for the position of Customer Relations Officer at our Jhang office. The ideal candidate should be married and preferably aged 35 years or above, with excellent communication, documentation, and coordination skills. This is a single-person office role, requiring independence, responsibility, and the ability to professionally interact with clients and vendors.Key Responsibilities:<ul><li>Manage daily office operations and maintain a professional work environment.</li><li>Prepare, draft, and organize official documents, letters, and reports using MS Word, Excel, and PowerPoint.</li><li>Communicate effectively with clients in both English and Urdu (via phone, WhatsApp, and email).</li><li>Maintain accurate office records, filing systems, and client data.</li><li>Handle customer inquiries and provide professional assistance and support.</li><li>Manage social media pages (Facebook, Instagram, etc.) and coordinate with vendors for marketing materials.</li><li>Prepare print-ready files and oversee flex printing, business cards, and promotional items.</li><li>Ensure overall office discipline, cleanliness, and represent the company with a positive attitude.</li></ul>Job Requirements:Technical Skills:<ul><li>Proficiency in MS Office Suite (Word, Excel, PowerPoint).</li><li>Strong English and Urdu typing skills (minimum 40 WPM English, 35 WPM Urdu).</li><li>Basic knowledge of graphic tools (Canva preferred).</li><li>Understanding of basic accounts and record-keeping is an advantage.</li></ul>Language &amp; Communication:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Ability to handle client interactions confidently and professionally.</li></ul>Personal Attributes:<ul><li>Married female candidate, age 35 years or above.</li><li>Pleasant and confident personality with a professional appearance.</li><li>Strong interpersonal skills and ability to handle clients gracefully.</li><li>Self-motivated, responsible, and disciplined.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience and skills.</li><li>Comfortable, respectful, and professional work environment.</li><li>Growth opportunities in client relations, business coordination, and office management.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Jhang: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Ralations Officer Jhang Office

Emirates

As a Customer Affairs Officer your role will be to effectively handle customer complaints/claims in respective areas providing a personalised approach using a variety of communication methods; fully investigate the issues and service failure and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the SkyCargo and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of SkyCargo.In This Role, You Will<ul><li>Action all complaints/claims relating to SkyCargo by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using a variety of communication media); thank passengers/agents for positive feedback keeping the appropriate sections informed.</li><li>Recommend appropriate compensation and manage the file / case to a successful resolution (including written responses to customers) / within cargo liability limits.</li><li>Ensure all communication with customers are within service level agreements i.e. communicate to the passenger /agent keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is ongoing, so that the passenger/agent is aware of the status of the complaint/claim.</li><li>Investigate with the concerned departments system wide to determine the cause of the complaint/claim then consult with Legal, Corporate Communications, Insurance and Sales / Cargo Commercial departments on those cases requiring a carefully considered business approach. If necessary bring to the attention of Manager Customer Relations to discuss further.</li><li>Audit the outcome of the complaint/claim and investigation process and update CRIS, the Customer Affairs electronic database,/ SkyChain stating the level of compensation or goodwill gesture offered</li><li>Analyse data, monitor trends and identify service and product shortfalls deficits; provide monthly reports to Customers Affairs Manager.</li><li>Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed.</li><li>Discuss complaints/claims of a sensitive nature with Customer Affairs Manager and obtain the required feedback.</li><li>Prepare a comprehensive report as per the industry guideline (GDP), discuss the cases with the Customer Affairs Manager and present the case during the CAPA review meetings.</li></ul>

Customer Affairs Officer

ABANA Enterprises Group Co.

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties / Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field.</li> </ul> Experience <ul> <li>0-2 years of working experience in related field.</li> </ul> Skills and Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications.</li> <li>Ability to work in a fast-paced environment and manage multiple tasks.</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?i4GQ2UhpbQNJnZ1XpdIEZfLHcHVLCATDw" width="0" height="0" />

Customer Care Officer

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties/Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field</li> </ul> Experience <ul> <li>0-2 years of working experience in related field</li> </ul> Skills And Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications</li> <li>Ability to work in a fast-paced environment and manage multiple tasks</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?fE5KftOqHhTD%2bfiO8GHTMah108%2fexu3Zm" width="0" height="0" />

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10000 customer relations officer jobs NEAR_ME

Customer Relations Officer

Customer Relations Officer (CRO) - Walk in Interviews

Customer Relations Officer (Female)

Customer Ralations Officer Jhang Office

Customer Affairs Officer

Customer Care Officer

Customer Care Officer