customer relations section head

Saudi Air Navigation Services

<div>
 
 To lead a specific section of the customer relations team, ensuring the effective development and management of customer relationships within the section. This role focuses on providing visibility to the company's value delivery and supporting the development of solutions to meet customer needs, all within set KPIs, budgets, and company policies and procedures.
 
</div>

Customer Relations Section Head

Hilton

<div>Human Resources Manager (Pre-Opening)
DoubleTree by Hilton Jeddah Al Naeem is opening its doors in the very near future. We have now started the selection process for the Core Management Team, including the role of Human Resources Manager.
As our new Human Resources Manager, you will be responsible for providing first-class employee relations services to the hotel to deliver excellent staff experience while assisting with Human Resources strategy and managing succession planning.
What will I be doing?
As Human Resources Manager, you will also be required to manage succession planning and assist the General Manager and our Management Team with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Provide and deliver first-class employee relations services to the hotel.</li><li>
Assist Human Resources Director with Human Resources strategy.</li><li>
Manage succession planning with senior managers during the bi-annual appraisal process.</li><li>
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability.</li><li>
Support managers to ensure success of their teams.</li><li>
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out, and KSA localization standards are met.</li><li>
Support the hotel with departmental training requirements.</li><li>
Ensure completion of management reports for head office and region.</li><li>
Control costs when possible and assist in meeting hotel/departmental financial targets.</li><li>
Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines.</li><li>
Ensure completion of training for hotel security, fire regulations and other health and safety legislation.</li><li>
Work with local organisations and schools to promote the hospitality industry.</li><li>
Assist and resolve team member and management queries.</li></ul>
What are we looking for? 
A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
Key Responsibilities for Hotel Pre-Opening Leaders
Project Management:
<ul><li>Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.</li></ul>
Strategic Planning:
<ul><li>Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.</li></ul>
Operational Readiness:
<ul><li>Ensure all departments (front office, housekeeping, F&amp;B, engineering) are prepared, coordinate training and brand standards implementation.</li></ul>
Team Leadership:
<ul><li>Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.</li></ul>
Financial Management:
<ul><li>Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.</li></ul>
Brand Standards:
<ul><li>Ensure consistency in design, service, and operations aligned with brand guidelines.</li></ul>
Problem-Solving:
<ul><li>Address unexpected issues quickly; manage risks and maintain safety compliance.</li></ul>
Attention to Detail:
<ul><li>Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.</li></ul>
Communication:
<ul><li>Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.</li></ul>
Adaptability:
<ul><li>Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.</li></ul>
Customer Focus:<ul><li>
Ensure guest experience remains the top priority from day one.</li></ul>
What is it like working for Hilton, the Best Workplace according to Forbes and GPTW ?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Human Resources Manager (Pre-Opening)

Beiersdorf

<div>
 Your Tasks
 
 
 
 You Will Be Responsible For
 
 
 
 <ul>
 <li>
 Building and developing business relationships with HCPs / Pharmacies to understand AND address doctor and patient needs.
 </li>
 <li>
 To impart knowledge (detailing) to HCPs / Pharmacies in order to generate recommendations for Eucerin.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Detailing
 </li>
 <li>
 The incumbent is responsible for detailing the Eucerin range to educate doctors through informative dialogue: Effectively communicating the benefits of recommending Eucerin as a monotherapy or adjunct therapy in dermatological conditions. He/she has to provide a high level of knowledge (both product and disease state) to ensure doctor confidence in recommending product. He/she needs to manage the distribution of the relevant POS, samples and other marketing materials to doctors.
 </li>
 <li>
 Where applicable the incumbent will be responsible for negotiating Eucerin to be retailed from the Doctors office. It will be requiring to set up a Eucerin cabinet and assist to set up ordering process in medical practice for in order to drive visibility, distribution, awareness and sales of Eucerin.
 </li>
 <li>
 Pharmacy Training
 </li>
 <li>
 The incumbent is responsible for ongoing pharmacy front shop &amp; pharmacist education to generate recommendations for Eucerin in the pharmacy. He/she will also be training large groups as organized by head office.
 </li>
 <li>
 Congress and Events, CME
 </li>
 <li>
 The incumbent is responsible for attending relevant congresses, and arranging own local events to further develop medical practitioner and pharmacy relations and recommendations
 </li>
 <li>
 Planning
 </li>
 <li>
 Incumbent is responsible for Territory Management (call &amp; route planning) at most efficient time/ cost benefit and maintaining their data base of targeted clients (e.g., new Derm offices opening)
 </li>
 <li>
 Other
 </li>
 <li>
 Customer (Doctor) related queries &amp; issues &ndash; internal and external &ndash; It is the responsibility of the incumbent to respond to any queries or issues relating to his or her customer account (s).
 </li>
 <li>
 Meetings &ndash; internal &ndash; It is the responsibility of the incumbent to attend internal meetings and to input where necessary to help support other BDF functions.
 </li>
 <li>
 Database Management &ndash; it is the responsibility of the incumbent to update/manage and analyze the Doctors Database.
 </li>
 <li>
 PIs &ndash; it is the responsibility of the incumbent (where relevant) to ensure that PIs are introduced to customers appropriately to ensure that pricing is accepted and facilitated in a timely and efficient manner.
 </li>
 <li>
 Filing &ndash; it is the responsibility of the incumbent to ensure that all information relating to their accounts is clearly filed electronically on the BDF Shared drive or in the paper files for the relevant customer. All files must be kept up to date.
 </li>
 <li>
 Competitor activity&ndash; it is the responsibility of the incumbent to regularly feedback competitor activities in the doctor&rsquo;s office.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Calls on, develops, and manages strong relationships with HCPs &amp; Pharmacists.
 </li>
 <li>
 Maintains superior levels of product, market and formulary information, and translates product features into benefits that meet the specific customer&rsquo;s needs.
 </li>
 <li>
 Builds and maintains favorable strong relationships with key opinion leaders to enhance the professionalism of the company and transfer the message of the brands.
 </li>
 <li>
 Expert on the portfolio indications related to the Company's products and the brands.
 </li>
 <li>
 Participating in all annual and mandatory internal training requirements.
 </li>
 <li>
 Marketing all products and driving sales through the pharmacy/dispensing points.
 </li>
 <li>
 Consult and training on the Company's range of products and related medical conditions
 
 
 </li>
 </ul>
 Your Profile
 
 
 <ul>
 <li>
 A tertiary qualification in Life Sciences, Sales, Marketing or Business
 </li>
 <li>
 Minimum 2 years sales experience in the pharmaceutical/dermacosmetic industry in KSA.
 </li>
 <li>
 Strong sales performance track record.
 </li>
 <li>
 Proficiency in English &amp; Arabic (written &amp; spoken).
 </li>
 <li>
 Great presentation and communication skills.
 </li>
 <li>
 Excellent planning, organizational and problem-solving skills.
 
 
 </li>
 </ul>
 At Beiersdorf, we want to help people feel good about their skin &ndash; and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
 
 
 Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values &ndash; CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
 
 
</div>

Medical Detailer - Riyadh

Beiersdorf Saudi Arabia

<div><h2 class="jobSectionHeader">Your Tasks
</h2><div>You will be responsible for:
<ul><li>Building and developing business relationships with HCPs / Pharmacies to understand AND address doctor and patient needs.
</li><li>To impart knowledge (detailing) to HCPs / Pharmacies in order to generate recommendations for Eucerin.
</li></ul>Key Responsibilities:
1. Detailing
<ul><li>The incumbent is responsible for detailing the Eucerin range to educate doctors through informative dialogue: Effectively communicating the benefits of recommending Eucerin as a monotherapy or adjunct therapy in dermatological conditions. He/she has to provide a high level of knowledge (both product and disease state) to ensure doctor confidence in recommending product. He/she needs to manage the distribution of the relevant POS, samples and other marketing materials to doctors.
</li><li>Where applicable the incumbent will be responsible for negotiating Eucerin to be retailed from the Doctors office. It will be requiring to set up a Eucerin cabinet and assist to set up ordering process in medical practice for in order to drive visibility, distribution, awareness and sales of Eucerin.
</li></ul>2. Pharmacy Training
<ul><li>The incumbent is responsible for ongoing pharmacy front shop &amp; pharmacist education to generate recommendations for Eucerin in the pharmacy. He/she will also be training large groups as organized by head office.
</li></ul>3. Congress and Events, CME
<ul><li>The incumbent is responsible for attending relevant congresses, and arranging own local events to further develop medical practitioner and pharmacy relations and recommendations
</li></ul>4. Planning
<ul><li>Incumbent is responsible for Territory Management (call &amp; route planning) at most efficient time/ cost benefit and maintaining their data base of targeted clients (e.g., new Derm offices opening)
</li></ul>5. Other
<ul><li>Customer (Doctor) related queries &amp; issues &ndash; internal and external &ndash; It is the responsibility of the incumbent to respond to any queries or issues relating to his or her customer account (s).
</li><li>Meetings &ndash; internal &ndash; It is the responsibility of the incumbent to attend internal meetings and to input where necessary to help support other BDF functions.
</li><li>Database Management &ndash; it is the responsibility of the incumbent to update/manage and analyze the Doctors Database.
</li><li>PIs &ndash; it is the responsibility of the incumbent (where relevant) to ensure that PIs are introduced to customers appropriately to ensure that pricing is accepted and facilitated in a timely and efficient manner.
</li><li>Filing &ndash; it is the responsibility of the incumbent to ensure that all information relating to their accounts is clearly filed electronically on the BDF Shared drive or in the paper files for the relevant customer. All files must be kept up to date.
</li><li>Competitor activity&ndash; it is the responsibility of the incumbent to regularly feedback competitor activities in the doctor&rsquo;s office.
</li></ul>Key Requirements:
<ul><li>Calls on, develops, and manages strong relationships with HCPs &amp; Pharmacists.
</li><li>Maintains superior levels of product, market and formulary information, and translates product features into benefits that meet the specific customer&rsquo;s needs.
</li><li>Builds and maintains favorable strong relationships with key opinion leaders to enhance the professionalism of the company and transfer the message of the brands.
</li><li>Expert on the portfolio indications related to the Company's products and the brands.
</li><li>Participating in all annual and mandatory internal training requirements.
</li><li>Marketing all products and driving sales through the pharmacy/dispensing points.
</li><li>Consult and training on the Company's range of products and related medical conditions
</li></ul></div><h2 class="jobSectionHeader">Your Profile
</h2><div><ul><li>A tertiary qualification in Life Sciences, Sales, Marketing or Business
</li><li>Minimum 2 years sales experience in the pharmaceutical/dermacosmetic industry in KSA.
</li><li>Strong sales performance track record.
</li><li>Proficiency in English &amp; Arabic (written &amp; spoken).
</li><li>Great presentation and communication skills.
</li>Excellent planning, organizational and problem-solving skills. 
<li>
</li></ul></div> 
At Beiersdorf, we want to help people feel good about their skin &ndash; and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values &ndash; CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.</div>

Whitecollars

<div>Company Description 
My Little Home is a retailer of home textiles and accessories, with six vibrant stores across the kingdom, located in 
Jeddah, Riyadh, and Madina. In addition to physical stores, MLH e-commerce platform serves customers 
nationwide.
Our aim is to be a distinguished lifestyle brand, offering products with designs that make a statement. We are 
committed to providing our customers with high-quality materials at reasonable prices. At MLH, we believe in 
enhancing our customers' living spaces with beautiful and comfortable home essentials that reflect their personal style. 
Job Description 
Job Summary: 
 
The Retail Manager is responsible for overseeing day-to-day retail store operations to ensure strong sales 
performance, consistent customer experience, and efficient execution of company standards. This role focuses on people management, store performance, and operational discipline across all locations.
Key Responsibilities: 
 
Store Operations<ul><li>
Oversee daily operations of all retail stores to ensure smooth functioning.</li><li>
Ensure stores follow company policies, procedures, and operational standards.</li><li>
Monitor opening, closing, cash handling, and daily store reports.</li><li>
Coordinate with the head office on operational requirements and updates.</li></ul>
Sales &amp; Performance<ul><li>
Drive sales performance and achieve monthly and annual sales targets.</li><li>
Monitor KPIs such as sales, ATV, conversion rate, and staff productivity.</li><li>
Analyze store performance and recommend corrective actions.</li>
Support promotions, launches, and in-store campaigns execution. 
<li>
</li></ul>People Management<ul><li>
Manage Store Managers and sales staff across locations.</li><li>
Ensure proper staffing, scheduling, and coverage.</li><li>
Coach, train, and motivate store teams to improve performance.</li><li>
Participate in hiring, onboarding, performance reviews, and disciplinary actions.</li></ul>
Customer Experience<ul><li>
Ensure a consistent and high-quality customer experience across all stores.</li><li>
Handle escalated customer complaints and resolve issues professionally.</li><li>
Monitor service standards and staff behavior on the shop floor.</li></ul>
Visual Merchandising &amp; Standards<ul><li>
Ensure visual merchandising guidelines are properly implemented.</li><li>
Maintain store appearance, cleanliness, and brand presentation.</li><li>
Coordinate with VM or marketing teams on displays and layouts.</li></ul>
Stock &amp; Loss Control<ul><li>
Coordinate with inventory/warehouse teams on stock availability and replenishment.</li><li>
Monitor shrinkage, damages, and stock discrepancies.</li><li>
Ensure proper stock handling and adherence to inventory procedures.</li></ul>
Reporting &amp; Communication<ul><li>
Prepare regular reports on sales, staffing, and store performance.</li><li>
Communicate store needs, issues, and insights to senior management.</li><li>
Act as the main link between stores and the head office.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business, Retail Management, or related field (preferred).</li><li>
5+ years of experience in retail operations, with multi-store exposure.</li><li>
Strong leadership and people-management skills.</li><li>
Good understanding of retail KPIs and store economics.</li><li>
Experience working with POS and retail systems.</li></ul>
Skills &amp; Competencies<ul><li>
Strong communication and leadership skills.</li><li>
Problem-solving and decision-making ability.</li><li>
Hands-on, field-oriented mindset.</li><li>
Ability to work under pressure and meet targets.</li><li>
Organized, disciplined, and detail-oriented.</li></ul></div>

Retail Manager

Accor

<div>Company Description 
Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. 
Job Description 
Customer Relations 
Is focussed on providing customer satisfaction at all times.Informs guests about how the Institute operates and is organised, and explains the treatment process and its benefits. Ensures guests are well looked after at all times while at the Institute.Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations.Provides advice on the Institute's beauty products and sells them.Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions. 

Professional techniques / Production 
Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations.Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies.Respects standard massage treatment hygiene procedures. 

Team management and cross-departmental responsibilities 
Escalates any customer complaints or problems to management. Takes part in meetings for the Health Club team and departmental meetings. 

Management and administration 
Handles stock management and follow-up for the equipment and products used in treatments.Is responsible for organising the cubicle. 

Hygiene / Personal safety / Environment 
Respects hygiene, safety and environmental regulations. 
Additional Information 
Multi-tasking 
Data Entry 
Computer Skills 
Flexibility 
Organization 
Attention to Detail 
Communication 
Time Management</div>

Massage Therapist

Grundfos Pumps

<div>Are you ready to pump up your career? 
At Grundfos, we believe in creating solutions that help shape a better world. Our purpose-driven approach combines innovation, sustainability, and collaboration to deliver exceptional value to our customers and communities. Now, we&rsquo;re looking for an Associate Sales Engineer to join our Industry team in Saudi Arabia and help us make a difference.
This role reports to the Head of Sales MENA &ndash; Industry, and we will need someone on the ground in Jeddah, Saudi Arabia. 
What you&rsquo;ll do:
As our new Associate Sales Engineer, you will:<ul><li>
Drive sales growth within your designated area by developing new opportunities and nurturing existing relationships</li><li>
Introduce innovative Grundfos solutions to customers and explain their benefits.</li><li>
Build strong stakeholder relationships and ensure customer satisfaction to foster loyalty.</li><li>
Monitor and report on pipeline, order intake, profitability, and debt collection.</li><li>
Share market insights and collaborate with colleagues to strengthen our business results.</li><li>
Conduct customer training sessions to raise awareness of our offerings.</li></ul> 
Your background:<ul><li>
A Bachelor&rsquo;s degree in business or engineering.</li><li>
Minimum 2 years of relevant experience in sales within a large international company.</li><li>
Strong communication and networking skills with the ability to influence and build trust.</li><li>
Technical expertise and business acumen, with a passion for customer-centric solutions.</li><li>
Proficiency in English (additional regional languages are a plus).</li><li>
Willingness to travel frequently within the region.</li></ul> 
Why Grundfos?
At Grundfos, we celebrate diversity and believe in equitable opportunities for all. You&rsquo;ll join a global team of pioneers who care deeply about sustainability, innovation, and each other. We offer flexibility, development opportunities, and a workplace where you can bring your whole self to work 
Do you want to learn more? 
 
Don&rsquo;t just go with the flow&mdash;be the flow. Apply now and help us shape the future of water solutions in Saudi Arabia.
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people 
We look forward to hearing from you.</div>

Associate Sales Engineer, IND - Saudi Arabia

Explore 139+ Customer relations section head in Jeddah Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

139 customer relations section head jobs IN Jeddah Saudi Arabia

Customer Relations Section Head

Human Resources Manager (Pre-Opening)

Medical Detailer - Riyadh

Medical Detailer - Riyadh

Retail Manager

Massage Therapist

Associate Sales Engineer, IND - Saudi Arabia