customer support executive

customer support representative Jobs in Karachi

customer support representative

customer sales representative Jobs in Karachi

customer sales representative

customer service representative Jobs in Karachi

customer service representative

category specialist (meat, fish & f&v) - south Jobs in Karachi

customer relations specialist

Sunday Bazar

Vacancy Announcement: Customer Relations Officer (Female Preferred)Company: Sunday Bazar Office Location: Model Colony, Gulshan-e-Jami, Malir &ndash; Karachi Employment Type: Full-Time (On-Site) Working Days: Monday &ndash; Saturday Ramadan Office Hours: 10:00 AM &ndash; 5:00 PM Monthly Compensation: Market CompetitiveAbout the RoleWe are currently inviting applications for a Customer Relations Officer who can effectively manage customer interactions and support service-related operations. The individual will be responsible for handling inquiries, coordinating with internal teams, and ensuring customers receive timely and satisfactory responses.The ideal candidate should demonstrate confidence, patience, and a customer-first attitude in every interaction.Key Responsibilities<ul><li>Handle incoming customer queries through calls, WhatsApp, and online platforms.</li><li>Resolve complaints professionally while ensuring quick turnaround time.</li><li>Coordinate with departments such as Inventory, Marketing, and Product Listings for issue resolution.</li><li>Keep accurate records of customer conversations and case updates.</li><li>Follow up on pending matters to ensure complete customer satisfaction.</li><li>Maintain a courteous and professional tone while representing the company.</li></ul>Candidate Requirements<ul><li>Education: Minimum Intermediate; Bachelor&rsquo;s degree preferred.</li><li>Experience: At least 1 year in a customer service or support role.</li></ul>(Candidates with excellent communication skills but no prior experience may also apply.)<ul><li>Language Skills: Strong verbal and written command of English and Urdu.</li><li>Core Competencies:</li><li>Effective communication and convincing ability</li><li>Calm and composed attitude under pressure</li><li>Problem-solving mindset</li><li>Professional approach to customer handling</li><li>Preference: Female candidates are encouraged to apply.</li></ul>What We Offer<ul><li>Positive and professional workplace culture</li><li>Growth and learning opportunities</li><li>Monthly incentives based on performance</li></ul>How to ApplySend your updated resume to: Usama.hr@sundaybazar.com.pk WhatsApp: 0303-2356310Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Handling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Relations Officer (Female Preferred)

Supply Chain Services

Shift:<ul><li>Winter: 1:30 PM &ndash; 10:30 PM (UK Shift)</li><li>Summer: 12:30 PM &ndash; 9:30 PM (UK Shift)</li></ul>Location Requirement:<ul><li>Only Bahria Town residents may apply.</li></ul>Key Responsibilities<ul><li>Manage customer communication for orders, shipments, and delays.</li><li>Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.</li><li>Track orders and provide proactive updates to customers.</li><li>Resolve customer issues and escalations within defined SLAs.</li><li>Maintain shipment dashboards and prepare daily/weekly reports.</li><li>Improve customer satisfaction through strong follow-up and service quality.</li><li>Ensure smooth end-to-end supply chain customer experience.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, or related field.</li><li>2&ndash;4 years experience in customer relations, supply chain coordination, or logistics.</li><li>Excellent English communication skills (written &amp; spoken) &ndash; mandatory.</li><li>Strong understanding of order processing, warehousing, and delivery workflows.</li><li>Proficient in MS Excel/Sheets, CRM systems, and tracking tools.</li><li>Ability to handle pressure, multitask, and manage customer escalations.</li><li>Must be able to work UK shift timings.</li><li>Must reside in Bahria Town (compulsory).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Supply Chain/logistics?</li><li>Your Salary Expectations and Joining Date?</li></ul>Work Location: In person

Customer Relations Manager (Supply Chain Operations) Bahria town karachi

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities: &middot; Manage the company&rsquo;s CRM platform&middot; Develop and manage dashboards and reports&middot; Ensure all customer data is accurately recorded and kept up-to-date in the CRM system&middot; Train other staff members on the use of the CRM system&middot; Conduct regular audits of the CRM system to ensure data integrity&middot; Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies&middot; Identify and resolve CRM system issues&middot; Optimize and customize existing assets including landing pages, emails, and forms&middot; Build and maintain automation workflows, lists, and lead scoring models&middot; Work with internal and external teams to maintain application integrations&middot; Troubleshoot technical issues and ensure platform performance and reliability&middot; Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:&middot; 2+ years of experience working with CRM&middot; Experience building custom modules, email templates, and dashboards in CRM&middot; Knowledge of workflows, lead nurturing, and marketing automation&middot; Familiarity with APIs and integrating with external systems&middot; Strong attention to detail and ability to manage multiple projects simultaneously&middot; Background in digital marketing or user experienceSkills:&middot; Proven ability to manage multiple tasks and meet deadlines&middot; Strong attention to detail and organizational skills&middot; Ability to work independently and as part of a teamJob Type: Full-timeWork Location: Hybrid remote in Karachi

CRM Specialist

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th February, 2026.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

Mashreq

<div>
 - To achieve monthly targets assigned individually.
 
 - To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
 
 - 100% adherence to Audit requirements.
 
 - Updating all the systems as per the call with the customer.
 
 - Constant follow up with the customer.
 
 - Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
 
 - Manage your own daily sales MIS and ensure to maintain in all available systems.
 
 - Ensure to maintain a daily and monthly tracker across all activities.
 
 - Attending Daily team huddles &amp; keeps up to team commitments.
 
 - Ensure to meet 100% on control parameters and policy set by the bank audit team.
 
 - Timely &amp; proper updating of CRM/Assure on comments pertaining to customer&rsquo;s interaction and next steps.
 
 - Excellent people management skills.
 
 - 2 years plus experience in similar work environment.
 
 - Has strong Sales and customer focus and ability to think creatively and work under pressure.
 
 - Excellent presentation skills.
 
 - Good team player with result driven attitude.
 
 - Business sensitive.
 
 - Has analytical and computer skills.
 
 - Adaptable and versatile.
</div>

Relationship Officer.CoE Pakistan - DBC - General Insurance.Retail Banking Group-PAKCOE

Crest Technologies

(Please only apply if you have relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)We are seeking a Key Account Manager for Business Development position. This job is for sales persons who are willing to take challenge. We will assist in learning new business and developing strong customer relationships in banking industry within an assigned customer portfolio while achieving assigned sales targets.Key Responsibilities:<ul><li>Proactively identify and develop business relationships with existing and potential customers.</li><li>Assist customers and potential customers in developing customized solutions to their business needs utilizing an appropriate mix of offered products and services.</li><li>Stand by the entire journey. Negotiate the configuration, pricing and implementation of solutions with customers and prospective customers in order to satisfy the needs and ensuring profitability.</li><li>Monitor and coordinate the delivery of services and products to customers to assure they remain satisfied with their relationship.</li><li>Stay abreast of developments in the cards and payments industry, including through ongoing learning, training and certifications, and keep customers and prospective customers informed of new or improved products and services that may be of interest to them.</li><li>Plan sales meetings to exchange information and ideas with senior management regarding sales strategies, pricing, new or improved services and products, customer satisfaction, and other issues related to the promotion, marketing, and sales of products and services.</li><li>Work to exceed or at a minimum meet, monthly sales goals and objectives.</li><li>Travel to key accounts as needed.</li><li>Develop knowledge of own and competitive products, services and pricing structure.</li><li>Obtain and maintain all sales certifications as required.</li><li>Prospect with customer profiles and follow up on leads as required through campaigns and growth of business.</li><li>Develop, implement and review account plans as required.</li><li>Perform Sales funnel and forecast updates as required.</li></ul>Additional / Non-Essential Responsibilities:<ul><li>Sales Management.</li><li>Work cooperatively with Product teams and co-workers.</li><li>Establish and maintain relations for key and focus accounts.</li><li>Conduct effective meetings and business reviews with clients.</li><li>Complete required system updates and reports in a timely manner.</li><li>Maintain records of all account activity and full account information including contacts.</li><li>Additional duties and responsibilities as assigned.</li></ul>Qualities:<ul><li>Excellent communication &amp; presentation skills.</li><li>Conversation starter, witty.</li><li>Excellent time management</li><li>Motivator and Engaging.</li><li>Able to work independently.</li></ul>QualificationsJob Requirements:<ul><li>Energetic and a positive self-starter.</li><li>Intelligent, creative and detail oriented.</li><li>3 year or more of successful experience in Key Account Specialist and/or Sales Support Specialist roles or prior successful technology sales experience. Preferably in cards &amp; payments industry.</li><li>Proven track record of successful Lead Generation pipeline of prospects to active customers.</li><li>Professional presentation and organizational skills.</li><li>Ability to qualify customer opportunities based on business, technical and decision-making requirements.</li><li>Ability to manage customer relationships and expectations regarding products and services.</li><li>Able to resolve special customer requests.</li><li>Strong presentation, negotiation and closing skills.</li><li>Able to work collaboratively as part of a Sales team.</li><li>Excellent PC and problem solving abilities required. Must have advanced knowledge of Microsoft Office applications.</li><li>Effective account management skills including regular communication of action plans, comprehensive analysis and sales forecasts.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How soon can you start?</li><li>What is your current/last pay package?</li><li>Why did you leave your last / plan to leave your current position</li><li>Do you have relevant experience (Relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)</li></ul>Work Location: In person

Key Account Manager

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an Sales Support Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 200,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in International Sales?</li></ul>Work Location: In person

Sales Specialist (International)

Explore 700+ Customer relations specialist in Karachi this March. Find roles across top companies and apply now to boost your career.