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customer relations specialist

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-TimeJob OverviewA leading property development company in Karachi is seeking a professional and experienced Customer Relations Executive to manage client interactions, property inquiries, and ensure a smooth customer experience throughout the sales and post-sales process.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate sector, with excellent communication skills, a professional demeanor, and the ability to handle high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Serve as the main point of contact for clients, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal teams to ensure smooth transactions.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support sales and marketing teams with client communication and coordination.</li><li>Collaborate with management to enhance client experience and service standards.</li></ul>Candidate ProfileEducation<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably within the real estate or property development sector.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and able to manage multiple tasks effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Opportunities for professional growth and skill development</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Urdu (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
 
 
 
 About the role:
 
 
 
 Our client is seeking a highly skilled
 
 CRM Specialist
 
 to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment.
 
 
 
 Experience Working In Digital Marketing Agencies Is Required.
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Manage and maintain CRM systems to ensure data accuracy and reliability
 </li>
 <li>
 Configure and optimize CRM workflows, automations, and pipelines
 </li>
 <li>
 Coordinate with internal teams to align CRM processes with operational needs
 </li>
 <li>
 Use ClickUp and GHL to support CRM-related workflows and integrations
 </li>
 <li>
 Identify and resolve CRM inefficiencies while implementing improvements to
 </li>
 <li>
 enhance performance
 </li>
 <li>
 Regularly communicate with internal stakeholders to ensure CRM usage aligns with
 </li>
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 business goals
 </li>
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 Drive continuous improvement initiatives to optimize CRM functionality
 </li>
 <li>
 Ensure internal teams follow established CRM processes and SOPs for consistent
 </li>
 <li>
 usage
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Minimum of 3 years of experience working as a CRM Specialist
 </li>
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 Experience working with ClickUp, GHL, and other CRM/project management tools
 </li>
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 Basic understanding of digital marketing factors, mainly SEO and Google Ads.
 </li>
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 Proficient with AI tools and technologies relevant to CRM and marketing
 </li>
 <li>
 automation
 </li>
 <li>
 Strong communication skills to work with multiple internal stakeholders
 </li>
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 Excellent organizational and problem-solving skills
 </li>
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 Ability to work independently in a fast-paced, remote environment
 </li>
 <li>
 Experience working in digital marketing agencies is required
 </li>
 <li>
 US experience is required.
 </li>
 <li>
 Fluent in English, oral and written.
 
 
 </li>
 </ul>
 
 Position:
 
 CRM Specialist
 
 
 
 Remote Status:
 
 Fully Remote
 
 
 
 Working Hours:
 
 9 am - 5 pm EST
 
 
 
 Salary:
 
 USD 1500 - USD 1800
 
 
 
 Internal Job ID:
 
 1121
</div>

CRM Specialist - 1121 - Karachi, Pakistan

Telemarketing

Join our dynamic team as a Client Experience Executive and build a rewarding career in a supportive, growth-driven workplace. This is a customer-first role with no sales targets your focus will be on support, service, and strengthening client relationships.What You&rsquo;ll Do<ul><li>Manage inbound and outbound client interactions with professionalism and empathy</li><li>Address queries, provide clear information, and ensure timely resolutions</li><li>Deliver exceptional customer service across every touchpoint</li><li>Maintain accurate records of conversations and follow-ups</li><li>Collaborate with internal teams to resolve client concerns efficiently</li><li>Create a seamless and positive experience for every client</li></ul>What Makes This Role Special<ul><li>Absolutely no sales pressure or targets</li><li>Focused purely on client support and relationship building</li><li>Competitive fixed salary + unlimited commission potential</li><li>Daily and weekly performance-based rewards</li><li>Friendly, team-oriented work environment</li><li>Ongoing training and skill enhancement programs</li><li>Clear career advancement pathways</li><li>Flexible working arrangements</li><li>What We&rsquo;re Looking For</li><li>Strong verbal communication skills in English</li><li>Customer-first mindset with a positive attitude</li><li>Basic computer proficiency</li><li>Patience, clarity, and confidence in handling calls</li></ul>Job Type: Full-time / Part-timeLocation: In-personJob Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

INTERMEDIATE & FRESH GRADUATES -CSR - Customer Support Representative

We&rsquo;re looking for a friendly and professional Call Center Agent who genuinely enjoys helping people. In this role, your main focus will be supporting our clients, answering their questions, and making sure they feel heard and valued.This is not a sales role &mdash; there are no sales targets or pressure to upsell. Instead, your success will be measured by the quality of service you provide and the positive relationships you build with our clients.What You&rsquo;ll Do:<ul><li>Handle client calls and queries professionally</li><li>Provide accurate information and solutions</li><li>Maintain records of client interactions</li><li>Ensure a positive experience for every client</li></ul>Why Join Us:<ul><li>No sales pressure or targets</li><li>Fixed salary + uncapped commissions</li><li>Daily and weekly incentives</li><li>Supportive team and positive work culture</li><li>Training programs and career growth opportunities</li><li>Flexible working options</li></ul>We&rsquo;re looking for candidates with good communication skills, a client-focused attitude, and a positive approach. Experience in customer service is a plus but not required.Apply now to join a professional team where your contribution is valued and your growth is supported.Job Types: Full-time, Part-time, FresherPay: Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Professional Call Center Agent – Client Relations

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 YOUR TASKS
 
 
 
 
 <ul>
 <li>
 Lead and execute corporate and brand communications for DHL Express, including social media platforms, ensuring consistent, high-impact messaging aligned with business and reputational objectives
 </li>
 <li>
 Govern and enforce adherence to DHL Group&rsquo;s global brand and communications guidelines across all materials, campaigns, and creative assets
 </li>
 <li>
 Develop and manage corporate content and narratives for external and internal communications, including leadership messaging, announcements, PR materials, and key campaigns
 </li>
 <li>
 Coordinate with Regional and Global Communications teams, agencies, and internal stakeholders to localize and deploy global communication initiatives effectively
 </li>
 <li>
 Monitor communication effectiveness, brand sentiment, and stakeholder engagement, using insights to refine messaging and communication approaches
 </li>
 <li>
 Support public relations, employer branding, and internal communication initiatives, ensuring a unified and credible DHL Express brand voice across all touchpoints
 
 
 
 </li>
 </ul>
 
 YOUR PROFILE
 
 
 
 
 <ul>
 <li>
 Bachelor Degree (or equivalent).Masters is preferred
 </li>
 <li>
 5-7 years&rsquo; in a MarCom Role
 </li>
 <li>
 Can perform under pressure and take initiatives.
 </li>
 <li>
 Proficient in MS Office applications.
 
 
 
 </li>
 </ul>
 
 OUR OFFER
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
</div>

Marketing Communications Manager

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Customer Resolution: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Escalations)

Heytech Limited

Job Title: CRM Email Marketing Specialist/ Digital Marketing Specialist Experience: 2&ndash;3 Years Market Focus: USANote: Read the job description and requirements carefully before you apply.Job DescriptionWe are looking for a CRM Email Marketing Specialist with hands-on experience in managing products, email marketing, and conversion optimization for the USA marketplace. The ideal candidate will handle product listings, CRM-based email campaigns, inventory coordination, and strategies to improve sales and customer engagement.Key Skills<ul><li>Product handling and listing management (upload, optimization, updates)</li><li>Email marketing and automation (campaigns, flows, newsletters)</li><li>CRM email marketing and customer segmentation</li><li>Inventory coordination and stock monitoring</li><li>Conversion Rate Optimization (CRO) for better sales performance</li><li>Performance tracking and reporting</li></ul>Requirements<ul><li>2&ndash;3 years of hands-on experience in Digital Marketing / eCommerce</li><li>Experience working with the USA market</li><li>Familiarity with email tools.</li><li>Basic understanding of eCommerce platforms (Shopify, WooCommerce, etc.)</li><li>Strong analytical and communication skills</li><li>Ability to manage multiple tasks and campaigns efficiently</li></ul>Gulshan e iqbal - onsite Morning shift salary: 70,000 - 100,000 experience required.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

CRM Email Marketing Specialist / Digital marketer

Explore 648+ Customer relations specialist in Karachi this February. Find roles across top companies and apply now to boost your career.