customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer relations specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Sales Specialist / Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday Allowance, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in International Sales?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specialist (Sales or Retentions)

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Hyundai Shahrah-e-Faisal

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.Key Responsibilities<ul><li>Scheduling the Customers Service Appointments.</li><li>Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.</li><li>Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.</li><li>Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.</li><li>Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).</li><li>Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.</li><li>Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).</li><li>Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.</li><li>Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.</li><li>Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.</li><li>Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s Degree with a minimum of 2 years of relevant experience.</li></ul>Skills:<ul><li>Strong customer relations and interpersonal abilities.</li><li>Proficiency in MS Office, email, and internet usage.</li><li>Excellent communication, listening, and patience.</li><li>Business acumen, positive attitude, and eagerness to learn.</li><li>Product knowledge and team management skills.</li></ul>Why Join Us?<ul><li>Work in a dynamic and innovative environment</li><li>Competitive salary</li><li>Opportunity for growth and skill enhancement</li><li>Yearly Bonus</li><li>Food Facility</li></ul>If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.Send your CV to Ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected Joining Date</li></ul>Experience:<ul><li>CRO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relations Executive (After-Sales)

alphabetacore

We are looking for a &quot;CRM Expert&quot; in Karachi.Position: &quot;CRM Specialist - GoHigh Level CRM Expert&quot;Experience: 3+ years.Location: DHA, Karachi.Salary: Market CompetitiveRole overview: You will own our GoHighLevel (GHL) environment across all clients. This includes managing client workspaces, handling CRM migrations, setting up new features, building and designing email campaigns and landing pages, and implementing advanced conversion tracking. You must have advanced automation skills in GHL, with deep, practical knowledge of triggers, actions, tagging structures, webhooks, and custom actions. You&rsquo;ll work closely with the CRM lead and PPC team to turn complex requirements into stable, scalable systems.Key Requirements:<ul><li>Mandatory: Proven, hands-on experience with GoHighLevel.</li><li>3+ years in a CRM, marketing automation, or digital marketing operations role.</li><li>You must have already built complex automations, pipelines, calendars, funnels, and campaigns in GHL.</li><li>Experience with similar tools (ActiveCampaign, HubSpot, Klaviyo, Keap, etc.) is a bonus but not a substitute.</li></ul>Interested candidates can email their resumes at naveerahassan46@gmail.com by mentioning the position title in the subject line.Job Type: Full-timeApplication Question(s):<ul><li>Residential Area?</li><li>Current Salary?</li><li>Expected Salary?</li><li>Notice Period?</li></ul>Experience:<ul><li>GoHigh Level CRM: 3 years (Required)</li><li>CRM: 3 years (Required)</li></ul>Work Location: In person

CRM Specialist

Infinite Hauls

We&rsquo;re Hiring: Freight Brokerage CSR USA MarketJoin our expanding logistics &amp; freight team as a Freight Brokerage CSRSalary Range: 45,000 &ndash; 75,000 (based on experience)Perks &amp; Benefits: Pick &amp; Drop For Females Medical Allowance* Paid Annual Leaves* Fuel Allowance* 660cc Car* after achive the target Conveyence only for Females**After probation period Career Growth OpportunitiesRequirements: &#9989;Must have prior experience in USA Dialing *Strong communication &amp; negotiation skills *Ability to handle pressure &amp; multitask *Proficiency with dispatch/logistics software (preferred) *Collaborating with shippers and carriers to manage scheduled pick up And drop-offs. *Generating leads, attracting new prospects, and developing a new customer. *Providing customers with shipping quotes.Monday to Friday 05:00pm to 02:30amOnsite Position (Not Remote)Location: DHA Phase 6 Khy e Ittehad Karachi Contact: +1 (720) 519-3905Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Female CSR

Crest Technologies

(Please only apply if you have relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)We are seeking a Key Account Manager for Business Development position. This job is for sales persons who are willing to take challenge. We will assist in learning new business and developing strong customer relationships in banking industry within an assigned customer portfolio while achieving assigned sales targets.Key Responsibilities:<ul><li>Proactively identify and develop business relationships with existing and potential customers.</li><li>Assist customers and potential customers in developing customized solutions to their business needs utilizing an appropriate mix of offered products and services.</li><li>Stand by the entire journey. Negotiate the configuration, pricing and implementation of solutions with customers and prospective customers in order to satisfy the needs and ensuring profitability.</li><li>Monitor and coordinate the delivery of services and products to customers to assure they remain satisfied with their relationship.</li><li>Stay abreast of developments in the cards and payments industry, including through ongoing learning, training and certifications, and keep customers and prospective customers informed of new or improved products and services that may be of interest to them.</li><li>Plan sales meetings to exchange information and ideas with senior management regarding sales strategies, pricing, new or improved services and products, customer satisfaction, and other issues related to the promotion, marketing, and sales of products and services.</li><li>Work to exceed or at a minimum meet, monthly sales goals and objectives.</li><li>Travel to key accounts as needed.</li><li>Develop knowledge of own and competitive products, services and pricing structure.</li><li>Obtain and maintain all sales certifications as required.</li><li>Prospect with customer profiles and follow up on leads as required through campaigns and growth of business.</li><li>Develop, implement and review account plans as required.</li><li>Perform Sales funnel and forecast updates as required.</li></ul>Additional / Non-Essential Responsibilities:<ul><li>Sales Management.</li><li>Work cooperatively with Product teams and co-workers.</li><li>Establish and maintain relations for key and focus accounts.</li><li>Conduct effective meetings and business reviews with clients.</li><li>Complete required system updates and reports in a timely manner.</li><li>Maintain records of all account activity and full account information including contacts.</li><li>Additional duties and responsibilities as assigned.</li></ul>Qualities:<ul><li>Excellent communication &amp; presentation skills.</li><li>Conversation starter, witty.</li><li>Excellent time management</li><li>Motivator and Engaging.</li><li>Able to work independently.</li></ul>QualificationsJob Requirements:<ul><li>Energetic and a positive self-starter.</li><li>Intelligent, creative and detail oriented.</li><li>3 year or more of successful experience in Key Account Specialist and/or Sales Support Specialist roles or prior successful technology sales experience. Preferably in cards &amp; payments industry.</li><li>Proven track record of successful Lead Generation pipeline of prospects to active customers.</li><li>Professional presentation and organizational skills.</li><li>Ability to qualify customer opportunities based on business, technical and decision-making requirements.</li><li>Ability to manage customer relationships and expectations regarding products and services.</li><li>Able to resolve special customer requests.</li><li>Strong presentation, negotiation and closing skills.</li><li>Able to work collaboratively as part of a Sales team.</li><li>Excellent PC and problem solving abilities required. Must have advanced knowledge of Microsoft Office applications.</li><li>Effective account management skills including regular communication of action plans, comprehensive analysis and sales forecasts.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How soon can you start?</li><li>What is your current/last pay package?</li><li>Why did you leave your last / plan to leave your current position</li></ul>Work Location: In person

Key Account Manager

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an International Sales Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Any nine hours starting from 01:00 pm till 02:00 am PK time with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 01 - 05 (05 being the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Sales Specialist

Explore 852+ Customer relations specialist in Karachi this December. Find roles across top companies and apply now to boost your career.