customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

sales coordinator

client relationship officer Jobs in Karachi

client relationship officer

customer relations specialist

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specialist (Sales | Retentions | Reviews) you will be the voice of the company in customer interactions, responsible for pitching sales or reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Act as the voice of the company in customer interactions.</li><li>Meet daily targets and maintain detailed records of customer interactions or sales.</li><li>Pitch reviews on multiple platforms and engage with customers or Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Time punctuality and problem-solving skills.</li><li>Attention to detail and ability to multitask.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li></ul>Job Type: Full-Time | PermanentExperience: At least a year of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | KPIs, Commission, Incentives along with several other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality Bonus, Weekday Allowance &amp; Birthday Allowance, Annual Leaves, Medical Insurance, etc.)Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Specialist (Sales | Retentions | Reviews

TradeWheel.com

Primary responsibilities include identifying potential customers and exploring new business prospects.<ul><li>Reach potential customers through telephone, email, networking, and market research. Establish and maintain good relationships with existing and new customers.</li><li>Recommend effective solutions based on</li></ul>customer needs. Provide customers with timely communications and updates.<ul><li>Create and submit presentations, proposals, and estimates. Requirements:0 to 2</li></ul>years of work experience (only available to graduates)Bachelor of Business Administration. (preferred)Excellent English (spoken and written).Strong Work Ethic| Time Management | Team Player.Perks and benefits:On-the-job training and rapid growth Competitive salary in the market. Entering the international market Medical and life insurance punctuality bonusJob Types: Full-time, FresherPay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Executive (NIGHT SHIFT)

The Hive

The community associate position is a challenging, yet fun role at The Hive. The community associate is a highly motivated, creative individual with experience and a passion for connecting with current and future customers. Community leadership and participation are integral to a community associate&rsquo;s success.Duties &amp; responsibilities<ul><li>Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs</li><li>Solve member-related issues to ensure a cohesive community and manage member expectations</li><li>Manage leads by timely following up and sharing all relevant content with potential clients (such as sharing proposals/quotations, invoice and agreement)</li><li>Inform and coordinate with the city manager regarding maintenance issues</li><li>Meet with members to resolve issues, process member terminations and other issues</li><li>Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets</li><li>Seek opportunities to engage members to discover and discuss members objectives, i.e. using member service request as an opportunity to learn more about member, members business and any other needs member may have.</li><li>Identify opportunities and act on them to connect members</li><li>Facilitate in the implementation of rules, guidelines and best practices for the community to optimize member experience</li><li>Explain The Hive&rsquo;s policies and procedures to members</li><li>Work towards and maintain 100% building occupancy</li><li>Lead tours for potential leads for The Hive</li><li>Engage in the larger community of the market by attending events and networking with local start-ups and organizations</li><li>Manage and maintain relationships with relevant vendors</li><li>Keeping a periodic check on the competition and remain up to date and provide feedback to the management.</li><li>Analyses of Sales data and recommendations.</li><li>Contribute in company revenue by cross selling private offices and event space, along with Event management.</li></ul>Hiring Criteria<ul><li>Event planning and management experience</li><li>At least 1-2 years of experience in a customer dealing role</li><li>Strong networking skills</li><li>Excellent reporting skills (e.g. Excel)</li><li>Understanding of startups nature</li><li>Excellent communication skills</li></ul>You can also send your resume to hr@thehive.pk. Visit our page and website to learn more about us.Job Type: Full-timeWork Location: In person

Community Associate

Infinite Hauls

We&rsquo;re Hiring: Freight Brokerage CSR USA MarketJoin our expanding logistics &amp; freight team as a Freight Brokerage CSRSalary Range: 45,000 &ndash; 75,000 (based on experience)Perks &amp; Benefits: Pick &amp; Drop For Females Medical Allowance* Paid Annual Leaves* Fuel Allowance* 660cc Car* after achive the target Conveyence only for Females**After probation period Career Growth OpportunitiesRequirements: ✅Must have prior experience in USA Dialing *Strong communication &amp; negotiation skills *Ability to handle pressure &amp; multitask *Proficiency with dispatch/logistics software (preferred) *Collaborating with shippers and carriers to manage scheduled pick up And drop-offs. *Generating leads, attracting new prospects, and developing a new customer. *Providing customers with shipping quotes.Monday to Friday 05:00pm to 02:30amOnsite Position (Not Remote)Location: DHA Phase 6 Khy e Ittehad Karachi Contact: +1 (720) 519-3905Job Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Female CSR

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 130k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 12:00 PM</li><li>Saturday: 3:00 AM &ndash; 8:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer issues efficiently while maintaining a positive and empathetic approach.</li><li>Monitor customer feedback and suggest improvements to products, services, or processes.</li><li>Handle back-office tasks efficiently.</li><li>Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.</li><li>Uphold company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary</li><li>Paid leaves</li><li>Health insurance</li><li>Overtime pay on gazetted holidays</li><li>Opportunity to work with a fast-growing international e-commerce brand</li><li>Exposure to global industry practices and events</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce? </li><li>Are you available to work night shifts (3:00 AM &ndash; 12:00 PM, Monday to Friday; 3:00 AM &ndash; 8:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

Explore 821+ Customer relations specialist in Karachi this December. Find roles across top companies and apply now to boost your career.