customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

billing specialist

client relationship executive Jobs in Karachi

client relationship executive

customer service specialist Jobs in Karachi

customer service specialist

customer relations specialist

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an Sales Support Specialist (Up-sellers &amp; Closers) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from 01:00 pm PST to 02:00 am PST (any nine hours inbetween) with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 200,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>Are you interested with Tier base Earnings?</li></ul>Experience:<ul><li>International Calling for Sales: 1 year (Required)</li></ul>Work Location: In person

Sales Support Specialist (Up-sellers & Closers)

3DM Solutions

We are looking for a Client Relations Specialist to handle day-to-day client communication and ensure a smooth experience throughout project execution.Key Responsibilities<ul><li>Communicate with clients via calls, emails, and meetings</li><li>Share updates, follow-ups, and ensure clear communication flow</li><li>Understand client requirements and coordinate with internal teams</li><li>Assist in resolving client queries and concerns</li><li>Maintain records of client interactions and project updates</li><li>Support senior team members in managing client accounts</li></ul>Requirements<ul><li>0&ndash;2 years of experience (fresh candidates can apply)</li><li>Strong communication and coordination skills</li><li>Basic understanding of digital marketing / software services is a plus</li><li>Organized and detail-oriented</li><li>Ability to handle pressure and multiple tasks</li></ul>Location: Muhammad Ali Society, Karachi Job Type: Full-timeJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Relations Specialist

Infinite Hauls

We&rsquo;re Hiring: Freight Brokerage CSR USA MarketJoin our expanding logistics &amp; freight team as a Freight Brokerage CSRSalary Range: 45,000 &ndash; 55,000 (based on experience)Perks &amp; Benefits: Pick &amp; Drop For Females Medical Allowance* Paid Annual Leaves* Fuel Allowance* 660cc Car* after achive the target Conveyence only for Females**After probation periodCareer Growth OpportunitiesRequirements: ✅Must have prior experience in USA Dialing *Strong communication &amp; negotiation skills *Ability to handle pressure &amp; multitask *Proficiency with dispatch/logistics software (preferred) *Collaborating with shippers and carriers to manage scheduled pick up And drop-offs. *Generating leads, attracting new prospects, and developing a new customer. *Providing customers with shipping quotes.Monday to Friday 05:00pm to 02:30amOnsite Position (Not Remote)Location: DHA Phase 6 Khy e Ittehad Karachi Contact: +1 92946526 0 4Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Female CSR

SIAR Digital

- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.- Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.- Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.- Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.- Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.- Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.- Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.- Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Executive - Customer Services

CMA CGM

ID: 577007
 
Location: 
Karachi, PK
 
Sales Development Specialist Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Job Overview: 
We are seeking a dynamic and highly motivated Sales Executive to join our sales team in a fast-paced shipping and logistics environment. You will work closely with the sales and operations teams to identify customer needs, provide tailored solutions, and drive customer satisfaction. Reporting to the Sales Manager, your main goal will be to optimize the loading capacity and available space on board of the vessels of which you are in charge.
 
Key Responsibilities: 
Client Acquisition & Relationship Management: 
Identify and target potential customers in the shipping and logistics sector.
 Generate leads, build relationships, and close sales with clients in diverse industries.
 Develop a deep understanding of clients' shipping needs and tailor proposals accordingly.
 Maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
 Plan and conduct commercial visit according to the commercial action plan and produce visit report.
 
Sales Strategy & Execution: 
Conduct market research to identify opportunities for new business and competitive trends.
 Develop and execute sales strategies to achieve or exceed sales targets and KPIs.
 Present shipping services and solutions to potential customers through meetings, calls, and presentations.
 Negotiate and finalize sales contracts and agreements with clients.
 
Sales Reporting & Documentation: 
Prepare accurate sales reports, forecasts, and updates for management on sales performance.
 Maintain detailed records of sales activities, customer interactions, and feedback in the respective systems.
 
Collaboration with Internal Teams: 
Coordinate with the operations and customer service teams to ensure smooth order processing and timely delivery of services.
 Work with Trade and marketing teams to develop promotional materials and campaigns.
 Participate in training programs to improve product knowledge and sales techniques.
 
Industry Networking: 
Represent the company at industry events, trade shows, and conferences to generate leads and maintain industry visibility.
 Stay updated on market trends, new shipping routes, and competitor offerings.
 
Qualification & Skills: 
Education: Bachelor’s degree in Business, Marketing, Logistics, or related field (preferred).
 
Experience: 
Minimum of 3 years of experience in sales, preferably within the shipping, logistics, or transportation industry.
 Proven track record of achieving sales targets and building strong customer relationships.
 Strong knowledge of shipping, logistics, transport services, port/ country regulations, legal and customs regulations and market practice.
 
Skills: 
Strong communication, negotiation, and presentation skills.
 Ability to understand customer needs and offer solutions that align with their objectives.
 Self-motivated, goal-oriented, and able to work independently.
 Good interpersonal skills, proactive thinking, customer service oriented, sales techniques knowledge, commercial relations, and analytical skills will enable you to succeed in your daily tasks.
 Fluency in English is a plus.
 
Come along on CMA CGM’s adventure !

Sales Development Specialist Pakistan

Ezone Pearl

Job Title: Tiktok Shop Specialist (Remote)Location: Preferable KarachiJob Type: RemoteAbout Us: Ezone Pearl is a creative and vibrant e-commerce business specializing in handmade and unique products. We are seeking a dedicated TikTok Specialist to join our team and take our TikTok store to the next level. If you're passionate about crafting, have a keen eye for detail, and love the world of e-commerce, we want to hear from you!Job Description: As an TikTok Shop Specialist, you will be responsible for optimizing our store's performance and enhancing its visibility within the platform. You will work closely with our Graphics Designer, content creators, and other team members to ensure a seamless and appealing shopping experience for our customers. Your duties will include but are not limited to:Listing Management: Create, edit, and manage product listings, ensuring they are well-optimized with appropriate keywords and tags.Pricing Strategy: Monitor and adjust pricing to remain competitive while maximizing profitability.Competitor Analysis: Analyze competitors' listings, pricing, and strategies to identify opportunities for improvement.SEO: Implement on-page and off-page SEO techniques to boost our store's visibility in Etsy's search results.Ads: Run and optimize advertising campaigns to drive traffic and sales.Collaboration: Coordinate with the Graphics Designer and content creators to create visually appealing and compelling product listings.Customer Engagement: Effectively and promptly respond to customer inquiries and concerns to ensure a high level of customer satisfaction.Coupon Management: Create and manage coupon codes to attract and retain customers.Feedback Monitoring: Continuously monitor and respond to customer feedback to maintain a positive reputation.Branding: Maintain the quality and creativity of store branding and designs to ensure a consistent and appealing brand image.Experience:<ul><li>2 Years of Tiktok Shop store experience</li></ul>Pay: Rs25,000.00 - Rs40,000.00 per monthWork Location: Remote

Tiktok Shop Specialist (Part Time)

Explore 609+ Customer relations specialist in Karachi this April. Find roles across top companies and apply now to boost your career.