customer relations specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>11/24/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Government/Military
</div></div><div><p>Work Experience</p>
<div>Freshers are welcome
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><p>Responsibilities:</p><br>
<p></p><ul><li>
Participating in setting departmental goals and work plans in accordance with the department's strategic and operational plan, and monitoring their implementation.<br>
</li><li>
Participating in planning departmental work, distributing tasks and responsibilities among employees, and ensuring work continuity.<br>
</li><li>
Ensuring a reduction in the percentage of incoming complaints. Receiving, analyzing, and studying incoming complaints and suggestions, finding radical solutions to complaints, and ensuring they do not recur, in coordination with the direct supervisor.<br>
</li><li>
Analyzing business and preparing improvement and development plans.<br>
</li><li>
Participating in preparing training and development plans and needs for department employees and submitting them to the direct supervisor.<br>
</li><li>
Preparing periodic reports and indicators related to departmental activities and submitting them to the direct supervisor.<br>
</li><li>
Preparing the department's risk register and ensuring the implementation of procedures to reduce risk. Preparing the department's work policies and procedures manuals.<br>
</li><li>
Raising customer satisfaction indicators and ensuring high levels of customer satisfaction through quick solutions and meeting customer needs.<br>
</li><li>
Analyzing customer behavior using modern methodologies such as economic behavior and customer-centricity to understand customer needs and requirements<br>
</li><li>
Documenting newly implemented procedures and disseminating the implementation method to other administrative divisions.<br>
</li><li>
Improving the efficiency of responding to incoming requests and ensuring their implementation.<br>
</li><li>
Participating in the preparation of the department's operational budget.<br>
</li><li>
Striving to streamline customer satisfaction indicators, facilitate administrative procedures for transactions, and adopt the latest methods and means to enhance the level of service and improve performance.<br>
</li><li>
Ensuring the confidentiality and security of information and documenting and archiving matters received from customers.<br>
</li><li>
Submitting recommendations and proposals aimed at developing work processes and improving the level of performance in the department and submitting them to the direct supervisor.</li></ul></div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Academic Qualification and Practical Experience:</b></p><br>
<p></p><ul><li>
Bachelor's degree in Business Administration, Law,<br>
</li><li>
Sociology, Media, Marketing, Operations Management, Behavioral Economics, or equivalent specializations related to the job.<br>
</li><li>
A professional certificate related to the job duties is considered an additional advantage.</li></ul><div></div><p><b><br>
Competencies and skills</b></p><br>
<ul><li>
Excellent communication skills.<br>
</li><li>
Analytical and problem-solving skills.<br>
</li><li>
Excellent negotiation and persuasion skills.<br>
</li><li>
Proficiency in computer use and related applications<br>
</li><li>
Knowledge of relevant laws, regulations, and systems.<br>
</li><li>
Full proficiency in Arabic and English.<br>
</li><li>
Time management and organizational skills.<br>
</li><li>
Ability to work under pressure.</li></ul></div><div></div>

Customer Relations Specialist

Signature Work Abroad

<p>We are hiring a <b>Hindi-speaking Customer Relationship Executive</b> for our Kottayam office. The ideal candidate must have <b>strong communication skills, strong convincing ability</b>, and a positive attitude towards customer interaction. This role involves calling potential candidates, explaining recruitment processes, and ensuring timely follow-ups.</p><p><b>About Us:</b><br/>Signature Work Abroad is a specialist healthcare recruitment agency helping qualified nurses build rewarding careers in GCC countries. We take pride in guiding candidates every step of the way, from first contact to successful overseas placement.</p><p><b>Role Overview:</b><br/>As a <b>Customer Relations Executive</b>, you will play a vital role in converting potential leads into successful candidates ready to embark on their new careers abroad. This is a full-time, office-based role requiring excellent communication and follow-up skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Receive and manage leads provided by the company (mainly nurses interested in working abroad).</li><li>Convert leads into candidates by engaging, educating, and motivating them to proceed with the recruitment process.</li><li>Maintain regular communication with candidates, ensuring they are informed and prepared at each stage.</li><li>Answer candidate questions promptly and professionally.</li><li>Keep accurate records of candidate interactions and status updates.</li></ul><p><b>Requirements:</b></p><ul><li><b>Fluent Hindi speaking (mandatory)</b></li><li>Strong communication skills</li><li>Prior experience in customer relations, telecalling, or recruitment is preferred.</li><li>Basic computer skills and familiarity with using CRM tools or spreadsheets.</li><li>A positive attitude and the ability to build trust with candidates.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a mission-driven company making a difference in nurses&rsquo; lives.</li><li>Grow your career in an international recruitment environment.</li><li>Earn incentives based on performance.</li><li>Performance-based incentives for successfully recruiting and placing candidates</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;13,000.00 - &#8377;15,000.00 per month</p><p>Education:</p><ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul><p>Language:</p><ul><li>Hindi (Required)</li></ul><p>Work Location: In person</p>

(Hindi) Female Customer Relations Executive

<p><b>About Us:</b><br/>Signature Work Abroad is a specialist healthcare recruitment agency helping qualified nurses build rewarding careers in GCC countries. We take pride in guiding candidates every step of the way, from first contact to successful overseas placement.</p><p><b>Role Overview:</b><br/>As a <b>Customer Relations Executive</b>, you will play a vital role in converting potential leads into successful candidates ready to embark on their new careers abroad. This is a full-time, office-based role requiring excellent communication and follow-up skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Receive and manage leads provided by the company (mainly nurses interested in working abroad).</li><li>Convert leads into candidates by engaging, educating, and motivating them to proceed with the recruitment process.</li><li>Maintain regular communication with candidates, ensuring they are informed and prepared at each stage.</li><li>Answer candidate questions promptly and professionally.</li><li>Keep accurate records of candidate interactions and status updates.</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication skills in English,Malayalam and Tamil.</li><li>Prior experience in customer relations, telecalling, or recruitment is preferred.</li><li>Basic computer skills and familiarity with using CRM tools or spreadsheets.</li><li>A positive attitude and the ability to build trust with candidates.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a mission-driven company making a difference in nurses&rsquo; lives.</li><li>Grow your career in an international recruitment environment.</li><li>Earn incentives based on performance.</li><li>Performance-based incentives for successfully recruiting and placing candidates</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;13,000.00 - &#8377;15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul><p>Language:</p><ul><li>Tamil (Preferred)</li><li>Malayalam (Preferred)</li><li>Kannada (Preferred)</li><li>Telugu (Preferred)</li></ul><p>Work Location: In person</p>

Female Customer Relations Executive

OIA Global

Career Opportunities: Client Relations Specialist (4159) <p>We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.</p><p>You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.</p><p>This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.</p><p><b>Duties and Responsibilities:</b></p><ul><li>Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA</li><li>Virtually manage a defined portfolio of accounts to maintain and grow the business.</li><li>Track account activity to identify churn risks and work proactively to eliminate these risks.</li><li>Penetrate current customer accounts for potential cross-sell opportunities.</li><li>Win back "Lost Clients" within the region</li><li>Win "New Logos" within the region for clients with a maximum revenue of $50,000 PA.</li><li>Work with Centralized pricing team on developing new clients from the spot market.</li><li>Develop customers of our existing customer base.</li><li>Focus on development & growth within our key strength markets, services & trade lanes.</li><li>Productivity results - virtual meetings, phone calls, presentations, and proposals - to be recorded in the company CRM (HubSpot).</li><li>Meet KPI's as outlined by HOS, such as call numbers, GP growth, volume growth.</li></ul><p><b>Required Skills and Abilities:</b></p><ul><li>Must be able to communicate effectively and persuasively.</li><li>Excellent oral and written communication skills.</li><li>Excellent listening and negotiation skills.</li><li>Multiple languages an advantage</li><li>Ability to multi-task and work independently.</li><li>High level of attention to detail.</li><li>Positive attitude and ability to overcome rejection from sales leads.</li></ul><p><b>Education and Experience:</b></p><ul><li>Experience in virtual sales or customer service experience an advantage.</li><li>Experience in the freight forwarding or logistics industry is required.</li><li>Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.</li><li>Ability to build rapport and maintain relationships with clients.</li></ul> <b>What We Offer:</b> <ul><li>Competitive remuneration package including a personalised sales incentive plan</li><li>Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.</li><li>Flexibility on location and office alignment, depending on personal circumstances</li><li>Training and development</li><li>Friendly, fun and relaxed culture</li><li>Access to OIA University 1000's of courses for personal and professional development</li><li>Milestone recognition and participation various employee recognition competitions</li><li>Opportunities for career development and advancement.</li></ul>

Career Opportunities: Client Relations Specialist (4159)

Formulatrix, Inc.

<div></div><div><div><div><h3 class="jobSectionHeader"><b>About the Company:</b><b>
</b></h3></div></div><div><div><div><p>Formulatrix is a fast growing robotic automation solution provider to the life science industry including the leading pharmaceutical companies and research institutions world-wide. Formulatrix is a global leader in both hardware and software solutions for protein crystallization, liquid handling, filtration and laboratory automation. Our clients are in all continents, and we serve them from our worldwide offices located in the United States, Europe, and Asia.</p>
</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>About the Role:</b><b>
</b></h3></div></div><div><div><div><p>The <b>Customer Success Specialist</b> plays a key role in managing and administering service contracts for our worldwide clients, ensuring compliance, customer satisfaction, and smooth operations. The role involves reviewing contracts, tracking renewal timelines, and coordinating with clients to negotiate and finalize service contract renewals before expiration. This position supports our liquid handling business unit. If you are seeking a business development role that involves working with worldwide clients in the life science industry, we encourage you to apply.</p>
<p><b>
Contract Renewals and Terminations</b>:</p>
<ul>
<li>Track contract expiration dates and proactively manage renewals or terminations.</li>
<li>Communicate with clients regarding contract status and renewal options/ offers<b>.</b></li>
</ul>
<p><b>Contract Administration</b>:</p>
<ul>
<li>Draft, review, and negotiate service contracts and agreements with clients.</li>
<li>Prepare and review the quotes for contract renewals.</li>
<li>Ensure that all contracts are in compliance with company requirements.</li>
<li>Maintain accurate records of all contracts and associated documents in CRM.</li>
</ul>
<p><b>Contract Compliance:</b></p>
<ul>
<li>Monitor and enforce contract compliance by reviewing contract terms and timelines.</li>
<li>Address and resolve any contract-related disputes or issues.</li>
</ul>
<p><b>Documentation and Reporting:</b></p>
<ul>
<li>Prepare and maintain reports on contract administration.</li>
<li>Maintain a database of contracts, amendments, and related documentation.</li>
</ul>
<p><b>Customer Relations:</b></p>
<ul>
<li>Serve as the primary point of contact for clients regarding contract inquiries.</li>
<li>Build and maintain strong working relationships with clients.</li>
</ul>
<p><b>Process Improvement:</b></p>
<ul>
<li>Continuously evaluate and improve contract administration processes to enhance efficiency and accuracy.</li>
<li>Recommend and implement process enhancements as needed.</li>
</ul></div></div></div><div><div><h3 class="jobSectionHeader"><b>Requirements:</b><b>
</b></h3></div></div><div><div><div><ul><li>Bachelor's degree in Business Administration or a related field (or equivalent experience).</li>
<li>Proven experience in contract administration, business development, or a related role.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Attention to detail and strong organizational skills.</li>
<li>Proficiency in Microsoft Office applications.</li>
<li>Ability to work independently and as part of a team.</li>
</ul></div></div></div><div><div><h3 class="jobSectionHeader"><b>Why Join Us</b><b>
</b></h3></div></div><div><div><div><ul><li>Work with customers and peers from around the world</li>
<li>Opportunities for continued networking and professional development</li>
<li>Join a very stable, profitable company since 2006 with no layoffs and continuing to grow rapidly</li>
<li>Real flexible hours where if you are needed to work late hours, you can make up that time during the day.</li>
<li>Casual and relaxed atmosphere with activities like indoor games, team building activities, professional development lunches and more.</li>
</ul></div></div></div><div><div><h3 class="jobSectionHeader"><b>How to Apply</b><b>
</b></h3></div></div><div><div><div><p>To be considered for this position, please click the button below:</p></div></div></div></div><p></p>

Customer Success Specialist

Energie Fitness

<p><b>Job Description: Customer Relations Executive (CRE) </b></p><p><b>Position:</b> Customer Relations Executive (CRE)<br/><b>Qualification:</b> Diploma in Mechanical Engineering<br/><b>Experience:</b> 1&ndash;3 years<br/><b>Location: patparganj industrial area</b></p><p><b>Key Responsibilities:</b></p><ul><li>Handle <b>B2B and B2C customer complaints</b> professionally and ensure timely resolution.</li><li>Respond to customer inquiries through calls, emails, and walk-ins regarding products, services, and spare parts.</li><li>Manage spare parts requirements, stock verification, order processing, and dispatch coordination.</li><li>Maintain updated records of customer queries, service requests, and complaint logs.</li><li>Coordinate with internal teams (service, sales, logistics, warehouse) to resolve customer issues efficiently.</li><li>Provide after-sales support and ensure high customer satisfaction for both B2B and B2C clients.</li><li>Prepare daily/weekly reports on service issues and spare parts management.</li><li>Support continuous improvement by sharing customer feedback with management.</li></ul><p><b>Skills Required:</b></p><ul><li><b>Strong spoken English</b> and good communication skills.</li><li>Ability to handle B2B and B2C customers with a polite and professional approach.</li><li>Basic mechanical knowledge, preferably related to machinery or spare parts.</li><li>Problem-solving skills and ability to manage complaints calmly.</li><li>Proficiency in MS Office (Excel, Word) for documentation and reporting.</li><li>Multitasking ability and willingness to work in a fast-paced environment.</li></ul><p><b>Preferred Qualities:</b></p><ul><li>Experience in customer service, service coordination, or spare parts management.</li><li>Strong interpersonal skills, positive attitude, and willingness to learn.</li></ul><p>share your cv 9266629014</p><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;30,000.00 per month</p><p>Work Location: In person</p>

Customer Relations Executive (CRE)

Abacus Outsourcing

<p><b>Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, Islamabad</b></p><p>We are hiring dynamic Customer Service Representatives for multiple ongoing projects.</p><p>Bring Updated CV and CNIC. Interviews will be conducted on the spot.</p><ul><li><b>Location: </b>Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li><b>Walk-in Dates:</b> 09-Sep-2025 and 10-Sep-2025</li><li><b>Timings</b>: 12:00 PM - 3:00 PM</li></ul><p><b>Roles Available: </b></p><ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul><p><b>Working Hours:</b></p><ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul><p><b>Contact: </b></p><ul><li><b>Phone: </b>051 - 8746130</li><li><b>Email: </b>hr.isb@abacus-global.com</li></ul><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Relations Officer (CRO) - Walk in Interviews

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