customer relations specialist

Compass Health Network

<div><div><div><div><div><b>Be the welcoming face and first point of contact for our organization&mdash;and help create a positive experience for every visitor and caller.</b><br>
<b>Schedule: Monday-Thursday</b>
</div><div>
<br>
Are you a friendly, organized professional who thrives in a fast-paced environment? We&rsquo;re looking for a <b>Customer Relations Specialist</b> (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.<br>
</div><div>As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You&rsquo;ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.<br>
<br>
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.<br>
</div></div></div></div><div><div>Department</div>
<div>Front Office Support</div>
<div>Employment Type</div>
<div>Full Time</div>
<div>Location</div>
<div>Butler - Dakota Street</div>
<div>Workplace type</div>
<div>Onsite</div>
<div>Compensation</div>
<div>$17.89 / hour</div>
<div>Reporting To</div>
<div>Makenna Merrifield</div>
</div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><div><div><div><ul><li>Greet patients and provide excellent customer service at every visit</li>
<li>Manage appointment check-in/check-out, including verifying insurance and demographics</li>
<li>Collect co-pays and complete necessary paperwork</li>
<li>Answer phones, direct messages, and assist with scheduling</li>
<li>Keep the front office and waiting areas organized and welcoming</li>
<li>Enter data accurately into electronic health records (EHR)</li>
<li>Travel to nearby clinic locations as needed</li>
<li>Maintain strict patient confidentiality and follow HIPAA guidelines</li></ul><div><br>
<br>
</div></div></div></div><h2 class="jobSectionHeader"><b>Requirements, Skills, Knowledge and Expertise
</b></h2><div><div><div><ul><li>High School/GED preferred</li>
<li>At least one year experience in customer service required</li>
<li>A valid driver's license and agency established minimum automobile coverage required</li>
</ul><div>
<br>
 <b>This Role Is a Great Match for Someone Who:</b>
</div><ul><li>Possesses strong communication and organizational skills</li>
<li>Is comfortable in a high-traffic, patient-facing role</li>
<li>Is detail-oriented with basic computer and data entry skills</li>
<li>Willing to travel locally between clinic sites if needed</li></ul><div></div><div><br>
</div></div></div></div><div></div><br>
<h2 class="jobSectionHeader"><b>About Compass Health Network
</b></h2><div><div><b>About Compass Health Network</b></div><div>
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.</div><div>
Our network includes <b>Royal Oaks Hospital</b> and <b>Adapt of Missouri</b>, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: <b>Inspire Hope. Promote Wellness.</b>
</div><div></div><div>
<b>Adapt of Missouri</b>, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a <b>for-profit organization</b>, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.</div><div>
</div><div>
<b>Royal Oaks Hospital </b>serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.</div><div></div><div><br>
</div><div><b>
Why Join Us?</b></div><div>
Whether you're joining <b>Compass Health Network</b> or <b>Adapt of Missouri</b>, you&rsquo;ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.</div><div>
We offer:</div><ul>
<li>Competitive Benefits</li>
<li>Opportunities for career advancement</li>
<li>Personal and professional development</li>
<li>Licensure supervision</li>
<li>Tuition reimbursement &amp; scholarships</li>
<li>Employee Assistance Program (EAP)</li>
<li>Wellness program with Xponential access</li>
<li>Generous paid time off and holidays</li>
<li>National Health Service Corp loan repayment eligibility*</li>
</ul><div></div><div>
<b>*Please note:</b> While Compass Health Network is eligible for the <b>National Health Service Corps (NHSC) Loan Repayment Program</b>, positions with <b>Adapt of Missouri are not eligible</b> due to its for-profit status.</div><div>
</div><div><b>
Your Career, Your Impact</b></div><div>
Whether you're beginning your career or looking to take the next step, you&rsquo;ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact&mdash;every single day.</div><div><b>
</b></div><div><b>
Ready to make a difference? We&rsquo;d love to hear from you!</b></div><div>
</div><div>
<b>Equal Opportunity Statement</b><br>
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.</div></div></div><div></div>

Customer Relations Specialist

<div><div><div><div><div><b>Be the welcoming face and first point of contact for our organization&mdash;and help create a positive experience for every visitor and caller.</b><br>
<b>Schedule: Tuesday-Friday</b>
</div><div>
<br>
Are you a friendly, organized professional who thrives in a fast-paced environment? We&rsquo;re looking for a <b>Customer Relations Specialist</b> (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.<br>
</div><div>As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You&rsquo;ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.<br>
<br>
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.<br>
</div></div></div></div><div><div>Department</div>
<div>Front Office Support</div>
<div>Employment Type</div>
<div>Full Time</div>
<div>Location</div>
<div>Raymore - Sunset Lane</div>
<div>Workplace type</div>
<div>Onsite</div>
<div>Compensation</div>
<div>$17.89 / hour</div>
<div>Reporting To</div>
<div>Heather Blackwell</div>
</div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><div><div><div><ul><li>Greet patients and provide excellent customer service at every visit</li>
<li>Manage appointment check-in/check-out, including verifying insurance and demographics</li>
<li>Collect co-pays and complete necessary paperwork</li>
<li>Answer phones, direct messages, and assist with scheduling</li>
<li>Keep the front office and waiting areas organized and welcoming</li>
<li>Enter data accurately into electronic health records (EHR)</li>
<li>Travel to nearby clinic locations as needed</li>
<li>Maintain strict patient confidentiality and follow HIPAA guidelines</li></ul><div><br>
<br>
</div></div></div></div><h2 class="jobSectionHeader"><b>Requirements, Skills, Knowledge and Expertise
</b></h2><div><div><div><ul><li>High School/GED preferred</li>
<li>At least one year experience in customer service required</li>
<li>A valid driver's license and agency established minimum automobile coverage required</li>
</ul><div>
<br>
 <b>This Role Is a Great Match for Someone Who:</b>
</div><ul><li>Possesses strong communication and organizational skills</li>
<li>Is comfortable in a high-traffic, patient-facing role</li>
<li>Is detail-oriented with basic computer and data entry skills</li>
<li>Willing to travel locally between clinic sites if needed</li></ul><div></div><div><br>
</div></div></div></div><div></div><br>
<h2 class="jobSectionHeader"><b>About Compass Health Network
</b></h2><div><div><b>About Compass Health Network</b></div><div>
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.</div><div>
Our network includes <b>Royal Oaks Hospital</b> and <b>Adapt of Missouri</b>, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: <b>Inspire Hope. Promote Wellness.</b>
</div><div></div><div>
<b>Adapt of Missouri</b>, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a <b>for-profit organization</b>, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.</div><div>
</div><div>
<b>Royal Oaks Hospital </b>serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.</div><div></div><div><br>
</div><div><b>
Why Join Us?</b></div><div>
Whether you're joining <b>Compass Health Network</b> or <b>Adapt of Missouri</b>, you&rsquo;ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.</div><div>
We offer:</div><ul>
<li>Competitive Benefits</li>
<li>Opportunities for career advancement</li>
<li>Personal and professional development</li>
<li>Licensure supervision</li>
<li>Tuition reimbursement &amp; scholarships</li>
<li>Employee Assistance Program (EAP)</li>
<li>Wellness program with Xponential access</li>
<li>Generous paid time off and holidays</li>
<li>National Health Service Corp loan repayment eligibility*</li>
</ul><div></div><div>
<b>*Please note:</b> While Compass Health Network is eligible for the <b>National Health Service Corps (NHSC) Loan Repayment Program</b>, positions with <b>Adapt of Missouri are not eligible</b> due to its for-profit status.</div><div>
</div><div><b>
Your Career, Your Impact</b></div><div>
Whether you're beginning your career or looking to take the next step, you&rsquo;ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact&mdash;every single day.</div><div><b>
</b></div><div><b>
Ready to make a difference? We&rsquo;d love to hear from you!</b></div><div>
</div><div>
<b>Equal Opportunity Statement</b><br>
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.</div></div></div><div></div>

<div><div><div><div><div><b>Be the welcoming face and first point of contact for our organization&mdash;and help create a positive experience for every visitor and caller.</b><br>
<b>Schedule: Monday - Friday 9:00am - 6:00pm.</b>
</div><div>
<br>
Are you a friendly, organized professional who thrives in a fast-paced environment? We&rsquo;re looking for a <b>Customer Relations Specialist</b> (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.<br>
</div><div>As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You&rsquo;ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.<br>
<br>
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.<br>
</div></div></div></div><div><div>Department</div>
<div>Front Office Support</div>
<div>Employment Type</div>
<div>Full Time</div>
<div>Location</div>
<div>Clinton - Community Drive. Building 1</div>
<div>Workplace type</div>
<div>Onsite</div>
<div>Compensation</div>
<div>$17.89 / hour</div>
<div>Reporting To</div>
<div>Kayla Bauer</div>
</div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><div><div><div><ul><li>Greet patients and provide excellent customer service at every visit</li>
<li>Manage appointment check-in/check-out, including verifying insurance and demographics</li>
<li>Collect co-pays and complete necessary paperwork</li>
<li>Answer phones, direct messages, and assist with scheduling</li>
<li>Keep the front office and waiting areas organized and welcoming</li>
<li>Enter data accurately into electronic health records (EHR)</li>
<li>Travel to nearby clinic locations as needed</li>
<li>Maintain strict patient confidentiality and follow HIPAA guidelines</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>Requirements, Skills, Knowledge and Expertise
</b></h2><div><div><div><ul><li>High School/GED preferred</li>
<li>At least one year experience in customer service required</li>
<li>A valid driver's license and agency established minimum automobile coverage required</li>
</ul><div>
<br>
 <b>This Role Is a Great Match for Someone Who:</b>
</div><ul><li>Possesses strong communication and organizational skills</li>
<li>Is comfortable in a high-traffic, patient-facing role</li>
<li>Is detail-oriented with basic computer and data entry skills</li>
<li>Willing to travel locally between clinic sites if needed</li>
</ul><div><b>IND2</b></div><div><br>
<br>
</div></div></div></div><h2 class="jobSectionHeader"><b>About Compass Health Network
</b></h2><div><div><b>About Compass Health Network</b></div><div>
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.</div><div>
Our network includes <b>Royal Oaks Hospital</b> and <b>Adapt of Missouri</b>, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: <b>Inspire Hope. Promote Wellness.</b>
</div><div></div><div>
<b>Adapt of Missouri</b>, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a <b>for-profit organization</b>, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.</div><div>
</div><div>
<b>Royal Oaks Hospital </b>serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.</div><div></div><div><br>
</div><div><b>
Why Join Us?</b></div><div>
Whether you're joining <b>Compass Health Network</b> or <b>Adapt of Missouri</b>, you&rsquo;ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.</div><div>
We offer:</div><ul>
<li>Competitive Benefits</li>
<li>Opportunities for career advancement</li>
<li>Personal and professional development</li>
<li>Licensure supervision</li>
<li>Tuition reimbursement &amp; scholarships</li>
<li>Employee Assistance Program (EAP)</li>
<li>Wellness program with Xponential access</li>
<li>Generous paid time off and holidays</li>
<li>National Health Service Corp loan repayment eligibility*</li>
</ul><div></div><div>
<b>*Please note:</b> While Compass Health Network is eligible for the <b>National Health Service Corps (NHSC) Loan Repayment Program</b>, positions with <b>Adapt of Missouri are not eligible</b> due to its for-profit status.</div><div>
</div><div><b>
Your Career, Your Impact</b></div><div>
Whether you're beginning your career or looking to take the next step, you&rsquo;ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact&mdash;every single day.</div><div><b>
</b></div><div><b>
Ready to make a difference? We&rsquo;d love to hear from you!</b></div><div>
</div><div>
<b>Equal Opportunity Statement</b><br>
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.</div></div></div><div></div>

Pmall

<div><p><b>Position Overview</b></p>
<p>
</p><p>The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation. This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.</p>
<p>
</p><p><b>Key Responsibilities:</b></p>
<p>
</p><p><b>Customer Support &amp; Issue Resolution</b></p>
<ul>
<li>Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels</li>
<li>Resolve customer concerns related to orders, billing, product issues, and service experience</li>
<li>De-escalate customer concerns and escalate complex or sensitive issues appropriately</li>
<li>Troubleshoot basic technical issues (e.g., order placement, password resets)</li>
</ul>
<p><b>Order Management &amp; Transactions</b></p>
<ul>
<li>Process customer orders in compliance with PCI regulations</li>
<li>Modify, cancel, or reship orders as needed</li>
<li>Issue refunds, credits, and billing adjustments in accordance with company policies</li>
<li>Process returns and initiate shipping claims for lost or damaged items</li>
</ul>
<p><b>Customer Experience &amp; Brand Representation</b></p>
<ul>
<li>Deliver a positive, engaging, and solution-oriented customer experience</li>
<li>Act as a product and brand ambassador by providing accurate product and promotional information</li>
<li>Review and moderate customer feedback and product reviews, escalating trends when necessary</li>
<li>Support customer follow-up and communication related to claim resolutions</li>
</ul>
<p><b>Documentation &amp; Operational Support</b></p>
<ul>
<li>Accurately document customer interactions, including inquiries, complaints, and resolutions</li>
<li>Maintain customer account information and ensure data integrity</li>
<li>Support AVS (Address Verification System) and fraud-prevention processes as required</li>
<li>Stay current on product updates, promotions, and operational procedures</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul>
<li>Partner with internal teams (e.g., Operations, Merchandising, Customer Relations) to resolve customer issues</li>
<li>Escalate systemic issues or recurring trends impacting customer experience</li>
</ul>
<p></p>Requirements:
<p><b>Qualifications</b></p><br>
<p><b>
Education &amp; Experience</b></p>
<ul>
<li>High School Diploma or equivalent required</li>
<li>Associate degree preferred</li>
<li>Minimum of 2 years of customer service experience, preferably in a call center or contact center environment</li>
</ul>
<p><b>Knowledge, Skills &amp; Abilities</b></p>
<ul>
<li>Strong verbal and written communication skills</li>
<li>Demonstrated ability to manage multiple tasks in a fast-paced, high-volume environment</li>
<li>High attention to detail and accuracy</li>
<li>Strong problem-solving and conflict resolution skills</li>
<li>Professional phone presence and customer-first mindset</li>
<li>Proficiency with Microsoft Outlook and general computer systems</li>
<li>Ability to quickly learn new systems and processes</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Bilingual (Spanish)</li>
<li>E-commerce or online shopping experience</li>
</ul>
<p><b>Work Environment &amp; Schedule</b></p>
<ul>
<li>On-site role (not remote)</li>
<li>Flexibility required to support peak business periods, including overtime, evenings, and weekends</li>
</ul>
<p><b>Compensation</b></p>
<p>
The starting pay for this position is <b>$17.00 per hour</b>. <i>Compensation may vary based on experience, skills, and other factors permitted by law.</i></p></div><p></p>

Seasonal Customer Relations Specialist

1-800-FLOWERS.COM, Inc.

<div><p><b>Position Overview<br>
</b></p><p></p><p>The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation. This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.<br>
</p><p></p><p><b>Key Responsibilities:<br>
</b></p><p></p><p><b>Customer Support &amp; Issue Resolution
</b></p><ul><li>Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels
</li><li>Resolve customer concerns related to orders, billing, product issues, and service experience
</li><li>De-escalate customer concerns and escalate complex or sensitive issues appropriately
</li><li>Troubleshoot basic technical issues (e.g., order placement, password resets)
</li></ul><p><b>Order Management &amp; Transactions
</b></p><ul><li>Process customer orders in compliance with PCI regulations
</li><li>Modify, cancel, or reship orders as needed
</li><li>Issue refunds, credits, and billing adjustments in accordance with company policies
</li><li>Process returns and initiate shipping claims for lost or damaged items
</li></ul><p><b>Customer Experience &amp; Brand Representation
</b></p><ul><li>Deliver a positive, engaging, and solution-oriented customer experience
</li><li>Act as a product and brand ambassador by providing accurate product and promotional information
</li><li>Review and moderate customer feedback and product reviews, escalating trends when necessary
</li><li>Support customer follow-up and communication related to claim resolutions
</li></ul><p><b>Documentation &amp; Operational Support
</b></p><ul><li>Accurately document customer interactions, including inquiries, complaints, and resolutions
</li><li>Maintain customer account information and ensure data integrity
</li><li>Support AVS (Address Verification System) and fraud-prevention processes as required
</li><li>Stay current on product updates, promotions, and operational procedures
</li></ul><p><b>Cross-Functional Collaboration
</b></p><ul><li>Partner with internal teams (e.g., Operations, Merchandising, Customer Relations) to resolve customer issues
</li><li>Escalate systemic issues or recurring trends impacting customer experience</li></ul></div><p></p>
<br><div></div><div><div><p><b>Qualifications<br>
</b><br>
<br>
</p><p><b>Education &amp; Experience
</b></p><ul><li>High School Diploma or equivalent required
</li><li>Associate degree preferred
</li><li>Minimum of 2 years of customer service experience, preferably in a call center or contact center environment
</li></ul><p><b>Knowledge, Skills &amp; Abilities
</b></p><ul><li>Strong verbal and written communication skills
</li><li>Demonstrated ability to manage multiple tasks in a fast-paced, high-volume environment
</li><li>High attention to detail and accuracy
</li><li>Strong problem-solving and conflict resolution skills
</li><li>Professional phone presence and customer-first mindset
</li><li>Proficiency with Microsoft Outlook and general computer systems
</li><li>Ability to quickly learn new systems and processes
</li></ul><p><b>Preferred:
</b></p><ul><li>Bilingual (Spanish)
</li><li>E-commerce or online shopping experience
</li></ul><p><b>Work Environment &amp; Schedule
</b></p><ul><li>On-site role (not remote)
</li><li>Flexibility required to support peak business periods, including overtime, evenings, and weekends
</li></ul><p><b>Compensation
</b></p><p>The starting pay for this position is <b>$17.00 per hour </b>. <i>Compensation may vary based on experience, skills, and other factors permitted by law.</i></p></div></div><p></p>

Google Fiber

<div>
 At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we&rsquo;re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
 <br/>
 <br/>
 GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
 <br/>
 <br/>
 <em>
  The application window will be open until at least
  <strong>
   April 10th, 2026
  </strong>
  . This opportunity will remain online based on business needs which may be before or after the specified date.
  <br/>
  <br/>
 </em>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 As a Customer Support (CS) Specialist, you will be the dedicated point of contact for resolving highly complex customer escalations from initiation to final resolution, supporting residential and business customers, ensuring their concerns are addressed efficiently and thoroughly. You will analyze customer feedback and concerns to identify the most effective resolution strategy. You will conduct in-depth analysis of escalation trends to identify systemic issues and recommend process improvements across the organization. Collaborating with various teams, you will drive effective solutions and provide critical insights to leadership on enhancing the customer experience. Your focus will be on ensuring customer satisfaction and preventing future escalations through proactive process optimization. You must possess the flexibility to work varied schedules, potentially including non-standard hours to effectively connect with customers and drive resolution.
 <br/>
 <br/>
 <strong>
  In this role, you'll:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively investigate repeat caller situations by: analyzing call recordings, reviewing case histories and directly engaging with affected customers to thoroughly understand the root causes of non-resolution.
  </li>
  <li>
   Identify and synthesize common themes, friction points, and systemic patterns across multiple customer interactions that contribute to repeat contacts and hinder first-call resolution.
  </li>
  <li>
   Utilize insights gathered to develop data-backed recommendations for specific process improvements, agent training enhancements, knowledge base updates, or system modifications aimed at reducing repeat contacts.
  </li>
  <li>
   Collaborate effectively with cross-functional teams (local markets, training, quality assurance, and engineering) to present findings, advocate for proposed solutions, and support the implementation of changes designed to improve resolution rates.
  </li>
  <li>
   Track, analyze and report on key repeat call drivers, trends, and the measurable impact of implemented solutions, raising awareness throughout the organization and informing ongoing continuous improvement efforts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  At a minimum we'd like you to have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of experience in Internet Service Provider (ISP) operations.
  </li>
  <li>
   Experience in contact center or customer service.
  </li>
  <li>
   Experience conducting data analysis, performance reviews, and process improvement initiatives resulting in actionable insights that lead to measurable outcomes.
  </li>
  <li>
   Experience collaborating with cross-functional teams.
  </li>
  <li>
   Experience using customer service software, including CRM systems like Salesforce.
  </li>
  <li>
   Ability to work non-standard working hours including nights, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  It's preferred if you have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5 years of experience in ISP operations, specifically in escalation management or process improvement roles.
  </li>
  <li>
   Experience presenting findings and recommendations to executive leadership.
  </li>
  <li>
   Experience collaborating and communicating with technical stakeholders like Engineering.
  </li>
  <li>
   Project management experience.
  </li>
  <li>
   Effective in communication, problem-solving, and conflict resolution skills.
   <br/>
   <br/>
  </li>
 </ul>
 The US base salary for this full-time position is $27.69/hr + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
 <br/>
 <br/>
 GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
 <br/>
 <br/>
 It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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Flowdesk BPO

<p>We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.</p><p>Requirements:</p><p>Fluent in English (speaking &amp; writing)</p><p>Ready to undergo eBay training</p><p>Handle store operations, customer service, and virtual assistant tasks.</p><p>Good communication and client-handling skills</p><p>Perks: Full training provided Work from office</p><p>Opportunity to grow in e-commerce &amp; international client handling</p><p>Apply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.com</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs130,000.00 per month</p><p>Work Location: In person</p>

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