customer relations specialist

BB Holdings

Customer Relations Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Relations Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Relations Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Relations Specialist

OIA Global

Career Opportunities: Client Relations Specialist (4159) We are seeking a motivated and results-driven Inside Sales Specialist to join our dynamic sales team. This role is responsible for generating new business opportunities, managing customer relationships, and driving revenue growth through proactive outreach and effective sales strategies. You will have strong communication skills, a customer-focused mindset, and a passion for sales. You will be comfortable with moving past gatekeepers, speaking with decision-makers, and will need a thorough understanding of the process of selling over the phone.You will be responsible for business-to-business virtual sales working to reduce attrition, maximize existing customer relationships and developing new small business clients.This role will suit someone who wants to develop in a sales role with the potential to create a career development path into Field Sales.Duties and Responsibilities:<ul><li>Ability to manage up to 400 potential customers and develop accounts across multiple countries with revenue threshold of $50,000 PA</li><li>Virtually manage a defined portfolio of accounts to maintain and grow the business.</li><li>Track account activity to identify churn risks and work proactively to eliminate these risks.</li><li>Penetrate current customer accounts for potential cross-sell opportunities.</li><li>Win back "Lost Clients" within the region</li><li>Win "New Logos" within the region for clients with a maximum revenue of $50,000 PA.</li><li>Work with Centralized pricing team on developing new clients from the spot market.</li><li>Develop customers of our existing customer base.</li><li>Focus on development & growth within our key strength markets, services & trade lanes.</li><li>Productivity results - virtual meetings, phone calls, presentations, and proposals - to be recorded in the company CRM (HubSpot).</li><li>Meet KPI's as outlined by HOS, such as call numbers, GP growth, volume growth.</li></ul>Required Skills and Abilities:<ul><li>Must be able to communicate effectively and persuasively.</li><li>Excellent oral and written communication skills.</li><li>Excellent listening and negotiation skills.</li><li>Multiple languages an advantage</li><li>Ability to multi-task and work independently.</li><li>High level of attention to detail.</li><li>Positive attitude and ability to overcome rejection from sales leads.</li></ul>Education and Experience:<ul><li>Experience in virtual sales or customer service experience an advantage.</li><li>Experience in the freight forwarding or logistics industry is required.</li><li>Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.</li><li>Ability to build rapport and maintain relationships with clients.</li></ul> What We Offer: <ul><li>Competitive remuneration package including a personalised sales incentive plan</li><li>Work performance indicators such as customer calls per week, and quotation activity will be flexible and personal to each individual.</li><li>Flexibility on location and office alignment, depending on personal circumstances</li><li>Training and development</li><li>Friendly, fun and relaxed culture</li><li>Access to OIA University 1000's of courses for personal and professional development</li><li>Milestone recognition and participation various employee recognition competitions</li><li>Opportunities for career development and advancement.</li></ul>

Career Opportunities: Client Relations Specialist (4159)

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Services and Solutions Delivery Specialist - Billing Admin
<h3 class="jobSectionHeader">Job Description
</h3>Services and Solutions Delivery Specialist - Billing Admin
Ensure timely preparation and delivery of Contract and Time &amp; Material invoices following service completion. 
 
Your role:
<ul><li>Sends Contract and Time &amp; Material invoices to all customers in G&amp;L Region.
</li><li>Being part of Services and Solutions Delivery Team as a Billing Admin closely collaborate with Account Managers, Field Service Engineers Manager, Credit Collection and Finance teams.
</li><li>Close communication with Philips&rsquo; customers (Public and private hospitals) in G&amp;L. We are working in a Hybrid model.
</li><li>From family friendly Private Health Insurance to annual incentive a career at Philips comes with all sorts of wonderful benefits.
</li></ul>You're the right fit if:
1. Minimum 3 years of experience in Customer Services or Customer Relations,
2. Attention to detail and financial facts,
 
3. Excellent communication skills &amp; high ownership,
4. Bachelor&rsquo;s degree,
 
5. Native in Turkish; business professional proficiency in English.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Indicate if this role is an office role in Istanbul.
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
&bull; Learn more about our business .
 
&bull; Discover our rich and exciting history .
 
&bull; Learn more about our purpose .
 
 
If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
<div>About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-HYBRID</div>

Services and Solutions Delivery Specialist - Billing Admin

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Abacus Outsourcing

Customer Relations Officer (CRO) - Walk in Interviews at Abacus BPO, IslamabadWe are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO) - Walk in Interviews

Position Title: Customer Relations Executive / Secretary &ndash; Property Development Industry: Property Development &amp; Real Estate Location: Dubai, UAE Employment Type: Full-TimeJob OverviewEmirates Talent Solution is hiring a Customer Relations Executive / Secretary for a reputable property development company in Dubai. This position requires a polished, organized, and service-driven professional who can manage client communication, documentation, and administrative responsibilities with precision. The ideal candidate will ensure seamless coordination between clients, management, and internal teams while maintaining the highest standards of customer service and operational support.Key ResponsibilitiesClient Communication &amp; Support<ul><li>Serve as the primary point of contact for clients, investors, and walk-in visitors.</li><li>Respond to inquiries regarding project details, payment plans, appointments, and documentation.</li><li>Build and maintain strong relationships with clients to ensure trust and satisfaction.</li><li>Deliver timely updates regarding project progress, handovers, and service-related matters.</li></ul>Administrative &amp; Secretarial Duties<ul><li>Manage calendars, appointments, and correspondence for senior management.</li><li>Draft, format, and organize official letters, memos, contracts, and related documents.</li><li>Maintain accurate client files, agreements, and confidential records.</li><li>Coordinate meetings, prepare minutes, and ensure timely follow-ups on action items.</li></ul>Sales &amp; Operations Coordination<ul><li>Support sales and operations teams with documentation and client follow-ups.</li><li>Prepare presentations, reports, and marketing materials for meetings and project launches.</li><li>Assist in organizing client visits, corporate events, exhibitions, and property tours.</li></ul>Customer Experience &amp; Feedback<ul><li>Ensure clients receive a smooth and professional experience throughout the booking and possession process.</li><li>Handle concerns or complaints with professionalism and escalate when necessary.</li><li>Maintain customer feedback logs and propose improvements to enhance service quality.</li></ul>Key RequirementsQualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Certifications in customer service or office administration are an advantage.</li></ul>Experience<ul><li>5&ndash;7 years of relevant experience in customer relations, secretarial roles, or client coordination within the real estate/property development sector.</li><li>Strong background in handling client communication and administrative operations.</li></ul>Technical Skills<ul><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Familiarity with real estate documentation, booking forms, and project workflows is preferred.</li></ul>Soft Skills<ul><li>Excellent English written and verbal communication skills (Arabic is a plus).</li><li>Strong organizational, interpersonal, and multitasking abilities.</li><li>Presentable, polite, and highly professional in client-facing interactions.</li><li>Ability to handle confidential information with discretion.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Relations Executive – Property Development

DLF Hospitality

<div>
 
 
 PURPOSE:
 
 
 
 To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club&rsquo;s premium standards while acting as the primary point of contact for members.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 Guest Relations Executives / Associates
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members, Guests, Residents, Vendors, Consultants, Service Providers
 </li>
 <li>
 Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback.
 </li>
 <li>
 Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns.
 </li>
 <li>
 Maintain accurate member profiles, preferences, and engagement history in CRM systems.
 </li>
 <li>
 Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups.
 </li>
 <li>
 Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels.
 </li>
 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Monitor member feedback, industry trends, and operational data to continuously improve services.
 </li>
 <li>
 Introduce and refine processes that enhance member engagement and operational efficiency.
 </li>
 <li>
 Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values.
 </li>
 <li>
 Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals.
 </li>
 <li>
 Foster cross-functional collaboration with F&amp;B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities.
 </li>
 <li>
 Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions.
 </li>
 <li>
 Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Act as the face of the club for VIP members, ensuring personalized attention and high standards of service.
 </li>
 <li>
 Represent the club at key events, industry forums, and networking opportunities.
 </li>
 <li>
 Model professional conduct, decision-making excellence, and service etiquette for the team.
 </li>
 </ul>
 
 
 Culture &amp; Brand Ambassador
 
 
 <ul>
 <li>
 Champion the club&rsquo;s hospitality values, fostering an environment of warmth, personalization, and recognition.
 </li>
 <li>
 Create memorable experiences through thoughtful service touches and proactive engagement.
 </li>
 <li>
 Uphold the club&rsquo;s image through professional presentation and member-first conduct.
 </li>
 </ul>
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensure all operations comply with club policies, membership rules, and legal regulations.
 </li>
 <li>
 Maintain confidentiality of member data and ensure secure handling of documentation.
 </li>
 <li>
 Oversee adherence to brand SOPs and service protocols.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Ensure OH&amp;S standards are integrated into daily service operations.
 </li>
 <li>
 Identify and address safety risks, maintaining readiness for emergencies.
 </li>
 <li>
 Oversee incident reporting, investigation, and preventive measures.
 </li>
 </ul>
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Graduate in Hospitality, Business Administration, or related field
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 6&ndash;8 years in guest relations or customer service, with at least 2 years in a supervisory/managerial role
 </li>
 </ul>
</div>

Customer Relations Manager

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