customer relations specialist

KoviHair.com / Tease Salon

Position OverviewWe are seeking a Customer Relations &amp; Communications Specialist to be the first point of contact for our customers and salon partners. This person will handle customer inquiries via email, phone, text, and social media, while ensuring every interaction reflects our brand values. You&rsquo;ll play a vital role in supporting both day-to-day customer needs and strengthening long-term client relationships.About UsKOVIHAIR.com is a fast-growing beauty brand specializing in high-quality hair extensions. We work with salons, stylists, and beauty professionals across the country. Our business is fun, fast-paced, and creative, and we&rsquo;re looking for someone who is equally passionate about beauty and customer service to join our team.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via:</li><li>Email</li><li>Phone calls &amp; text messages</li><li>Social media DMs, comments, and mentions</li><li>Provide product information, recommendations, and guidance to salons, stylists, and beauty professionals.</li><li>Monitor social media for customer interactions, feedback, and suggestions.</li><li>Maintain a friendly, professional, and solution-oriented tone in all customer communications.</li><li>Keep accurate records of customer interactions, issues, and order details.</li><li>Collaborate with the team to improve customer satisfaction and streamline communication processes.</li><li>Process and assist with customer orders placed over the phone or by text.</li></ul>Qualifications<ul><li>College degree in Communications, marketing, advertising, etc or at least 5 years experience in a similar field.</li><li>Previous experience in customer service, client relations, or communications (beauty industry experience a plus!).</li><li>Strong communication skills (verbal and written) with a warm, approachable personality.</li><li>Comfortable handling multiple communication channels at once (phone, text, email, social media).</li><li>Ability to remain calm, patient, and professional in a fast-paced environment.</li><li>Highly organized with strong attention to detail.</li><li>Tech-savvy and comfortable learning new systems (CRM or order management tools).</li><li>Passion for the beauty industry and genuine interest in helping customers look and feel their best.</li></ul>What We Offer<ul><li>Opportunity to work in a fun, creative, and growing beauty brand.</li><li>Direct interaction with salons and beauty professionals.</li><li>Supportive team environment with room for growth.</li><li>Employee discounts on premium hair extensions.</li></ul>Job Type<ul><li>Full-time (preferred)</li></ul>This role is perfect for someone who loves both customer service and the beauty industry&mdash;you&rsquo;ll be the friendly voice and personality of Kovi Hair, helping clients have an amazing experience from the very first contact.Job Type: Full-timePay: $25.00 - $31.00 per hourExpected hours: 35 &ndash; 40 per weekEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Relations/Service: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Costa Mesa, CA 92626 (Preferred)</li></ul>Ability to Relocate:<ul><li>Costa Mesa, CA 92626: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Beauty Industry Customer Relations & Communications Specialist

Signature Work Abroad

About Us: Signature Work Abroad is a specialist healthcare recruitment agency helping qualified nurses build rewarding careers in GCC countries. We take pride in guiding candidates every step of the way, from first contact to successful overseas placement.Role Overview: As a Customer Relations Executive, you will play a vital role in converting potential leads into successful candidates ready to embark on their new careers abroad. This is a full-time, office-based role requiring excellent communication and follow-up skills.Key Responsibilities:<ul><li>Receive and manage leads provided by the company (mainly nurses interested in working abroad).</li><li>Convert leads into candidates by engaging, educating, and motivating them to proceed with the recruitment process.</li><li>Maintain regular communication with candidates, ensuring they are informed and prepared at each stage.</li><li>Answer candidate questions promptly and professionally.</li><li>Keep accurate records of candidate interactions and status updates.</li></ul>Requirements:<ul><li>Strong communication skills in English,Malayalam and Tamil.</li><li>Prior experience in customer relations, telecalling, or recruitment is preferred.</li><li>Basic computer skills and familiarity with using CRM tools or spreadsheets.</li><li>A positive attitude and the ability to build trust with candidates.</li></ul>Why Join Us?<ul><li>Be part of a mission-driven company making a difference in nurses&rsquo; lives.</li><li>Grow your career in an international recruitment environment.</li><li>Earn incentives based on performance.</li><li>Performance-based incentives for successfully recruiting and placing candidates</li></ul>Job Types: Full-time, PermanentPay: &#8377;14,000.00 - &#8377;20,000.00 per monthAbility to commute/relocate:<ul><li>Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Language:<ul><li>Tamil (Preferred)</li><li>Malayalam (Preferred)</li><li>Kannada (Preferred)</li><li>Telugu (Preferred)</li></ul>Work Location: In person

Female Customer Relations Executive

State Farm

<div>Benefits: 
<ul><li>Bonus based on performance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
</ul> 
ROLE DESCRIPTION: 
Walter Casanas State Farm Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Acquisition Specialist with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income. 
 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
 
RESPONSIBILITIES: 
<ul>
<li>Make outbound calls to prospective customers to promote State Farm insurance products and services.</li>
<li>Identify and qualify leads for agents by gathering relevant customer information.</li>
<li>Stay informed about the various insurance products and services offered by State Farm.</li>
<li>Follow up on leads generated from marketing campaigns or referrals to schedule appointments for agents.</li>
<li>Provide initial information to potential customers and answer basic questions about insurance options.</li>
<li>Maintain and update a database of prospects and customer interactions.</li>
<li>Ensure all communications adhere to State Farm guidelines and compliance standards.</li>
<li>Prepare regular reports on call activity, lead generation, and appointment scheduling.</li>
</ul>QUALIFICATIONS: 
<ul>
<li>Previous telemarketing or sales experience, preferably in the insurance industry.</li>
<li>Communication and persuasion skills; proficiency in using CRM software.</li>
<li>Basic understanding of insurance products or a willingness to learn.</li>
<li>Ability to handle rejection and remain motivated.</li>
<li>Organizational skills to manage and track multiple leads.</li>
<li>Professional and courteous telephone manner.</li>
<li>Focus on achieving targets and contributing to the agency&rsquo;s growth.</li></ul></div>

Customer Relations Representative - State Farm Agent Team Member

Benefit Systems Turkiye

<div>Join us as a Customer Success Fair Play Specialist and discover the future of employee experience! 
 
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance. 
 
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Having at least 2&ndash;3 years of experience in sales support and customer compliance processes
</li><li>Proficiency in MS Office programs, especially Excel
</li><li>Strong analytical thinking, problem-solving, and attention to detail
</li><li>Team-oriented and result-driven approach</li>
</ul>Responsibilities<ul>
<li>Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
</li><li>Ensuring the adaptation of existing customers/users to the system
</li><li>Taking part in customer compliance processes within the scope of corporate compliance
</li><li>Engaging in system and process development activities to prevent rule violations by customers/users
</li><li>Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
</li><li>Managing feedback and complaints received from existing customers
</li><li>Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
</li><li>Providing support for the analyses, reports, and presentations required by the Customer Relations department
</li><li>Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
</li><li>Preparing monthly billing reports for existing customers
</li><li>Performing payment and collection analyses in coordination with the Finance department</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Customer Success Fair Play Specialist

Amazon

<div>
 
 Description
 
 
 
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 
 
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 
 
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 
 
 
 The Core Functions Of The Senior ECR Specialist Include
 
 
 
 <ul>
 <li>
 Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
 </li>
 <li>
 Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
 </li>
 <li>
 Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
 </li>
 <li>
 Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
 </li>
 <li>
 Conduct data queries and general data analytics related to escalations the team is handling
 </li>
 <li>
 Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
 </li>
 <li>
 Effectively communicate with both internal and external customers by adjusting your communication style to your audience
 </li>
 <li>
 Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
 </li>
 <li>
 Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
 </li>
 <li>
 Successfully completes approved special projects as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Fluency in Arabic, English and German (spoken and written)
 </li>
 <li>
 Must be in good standing
 </li>
 <li>
 Experience with MS Office and CSC customer service tool set
 </li>
 <li>
 Bachelor's degree or 2 years Amazon Experience
 </li>
 <li>
 Experience interpreting and communicating analytics
 </li>
 <li>
 Experience communicating technical concepts to a non-technical audience
 </li>
 <li>
 Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
 </li>
 <li>
 Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
 </li>
 <li>
 Demonstrates flexibility in work hours based on scheduling needs and customer demands
 </li>
 <li>
 A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience utilizing Heartbeat and Tableau
 </li>
 <li>
 Proficiency in other languages
 </li>
 <li>
 Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
 </li>
 <li>
 Knowledge of project management tools like SIM.
 </li>
 <li>
 HTML skills for creation of departmental and interdepartmental documentation and communication.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2788428
</div>

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

apexanalytix

<div>About Us:
At apexanalytix, we&rsquo;re lifelong innovators! Since the date of our founding nearly four decades ago we&rsquo;ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We&rsquo;re the perfect balance of established company and start-up. You will find a unique home here. 
And you&rsquo;ll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you&rsquo;ll be helping build that reputation. 
Read more about apexanalytix - https://www.apexanalytix.com/about/ 
Quick Take - 
The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflect up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication and relationship building with our client&rsquo;s suppliers, capturing outstanding transactions not yet processed by our client. 
 The Work - 
Calling suppliers to obtain accounts receivable statements:<ul><li>
Successfully contacting assigned suppliers using Auto-dialer technology.</li><li>
Maintain phone etiquette standards; adherence to professional communication during inbound/outbound phone calls and emails with each supplier.</li><li>
Validate existing supplier contacts inside databases and source new supplier contacts during phone calls to enlarge supplier database (growing number of valid supplier contacts).</li><li>
Locate new phone numbers and emails to reach suppliers having incomplete contact information (phone/email); alternative research through internal/external resources.</li><li>
Deliver all received supplier responses in a timely manner to Account Review Team.</li><li>
Utilization of UiPath bot application to send on-demand emails.</li><li>
Consistent and timely follow-up with suppliers until a statement is received; at minimum every five (5) business days or the supplier provides a response that is satisfactory and/or, pending additional support for resolution.</li><li>
Completion of assigned projects ahead of established deadlines.</li><li>
Timely re-contact of suppliers for an updated statement, when the previous statement date has expired which contains credits that were out of scope (per date) and credits are now Inscope and ready to pursue.</li><li>
Documentation of supplier communication (to, from) in database for real-time updates.</li></ul>
Achieving weekly and monthly individual targets assigned:<ul><li>
Individual targets: (1) calls (2) exports (3) recoveries</li><li>
Targets set the first day of each month by upper management; sent by Manager to team.</li><li>
High quality of notes and tracking communication exchange with supplier.</li></ul>
Independent, Time Management, Reliability, and Conflict Resolution:<ul><li>
Works efficiently and independently.</li><li>
Capability to focus on assigned tasks, and complete ahead of time.</li><li>
Asks questions and notifies management team of potential concerns before they occur.</li><li>
Dependable and constructively handles issues with the party involved.</li></ul> 
The Must-Haves - 
<ul><li>
Two (2) years of customer service, accounting/business related experience</li><li>
Experience contacting suppliers/customers by email, and phone</li><li>
An associate&rsquo;s degree in accounting, business administration, or equivalent; bachelor&rsquo;s degree is</li><li>
preferred. Relevant experience will be considered in lieu of education.</li><li>
Adept at prioritizing duties in a fast-paced environment</li><li>
Strong attention to detail</li><li>
Excellent teaming skills with the ability to work productively in a team setting</li><li>
Demonstrated ability to read and comprehend various account statements</li><li>
Outstanding verbal and written communication skills for communicating with internal and external customers</li><li>
Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications</li></ul> 
Over the years, we&rsquo;ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call &ldquo;The apex Way&rdquo;. Read more about The apex Way - https://www.apexanalytix.com/careers/ 
Benefits
At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees&rsquo; growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.</div>

Supplier Relations Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Sales Support Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>O-Levels / A-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthWork Location: In person

Sales Support Specialist

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