customer relationship executive

Maati Crafts

Role Title:Customer Relationship ExecutiveDepartment:Operations / E-commerce / Customer ExperienceReports to:Founder / Head of Operations / E-commerce ManagerRole Summary:The Customer Relationship and Order Fulfilment Executive is responsible for delivering exceptional customer service, managing end-to-end order fulfilment, and driving retention through smooth post-purchase experiences. This role ensures all customer interactions are empathetic, timely, and brand-aligned, while also coordinating logistics, reverse pickups, and returns.Key Responsibilities:Order Fulfilment &amp; Logistics:<ul><li>Oversee daily order processing from confirmation to dispatch across website and marketplaces.</li><li>Coordinate with warehouse or dispatch team to ensure timely packaging and shipping.</li><li>Monitor courier tracking updates and resolve in-transit issues.</li><li>Ensure all dispatch and delivery timelines are met.</li></ul>Customer Relationship Management:<ul><li>Manage all customer queries via email, WhatsApp, and social media DMs.</li><li>Resolve issues related to size exchanges, order delays, returns, and refunds with empathy.</li><li>Send proactive order updates and respond with personalized support.</li><li>Maintain a warm, brand-aligned tone across all communication.</li></ul>Returns &amp; Reverse Pickups:<ul><li>Initiate and coordinate reverse pickups and exchange shipments.</li><li>Track and process refunds or replacements after QC.</li><li>Update internal systems with return statuses and communicate clearly with customers.</li></ul>Performance Monitoring &amp; Reporting:<ul><li>Maintain CRM logs of issues, resolutions, and customer feedback.</li><li>Share weekly/monthly reports on return rates, complaint categories, delivery issues, etc.</li><li>Recommend process improvements based on recurring feedback.</li></ul>Key Skills Required:<ul><li>Excellent written and verbal communication (English + Hindi)</li><li>Empathy-driven and solution-oriented</li><li>Strong organizational and coordination abilities</li><li>Familiarity with Shopify, Delhivery, or similar platforms</li><li>Google Sheets / Excel proficiency</li><li>Past experience in D2C, fashion, or e-commerce preferred</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthAbility to commute/relocate:<ul><li>Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s): * Do you have reasonable ability of spoken, written and reading skills in English as well as Hindi? Any other languages? Please specify area of residence. Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>E-commerce: 2 years (Preferred)</li><li>total work: 3 years (Preferred)</li></ul>Work Location: In person

Customer Relationship Executive

Rathi build mart

Responsible for managing customer relationships after sales &mdash; from delivery coordination to post-delivery service, feedback collection, and customer satisfaction follow-ups. The CRM Executive will ensure a smooth experience for customers and maintain long-term relationships to build brand loyalty.Key Responsibilities:Coordinate with logistics team for timely and accurate delivery of materials.Track and update delivery status in CRM system daily.Handle customer queries, complaints, and service requests after delivery.Maintain proper records of delivery, invoices, and feedback forms.Conduct post-delivery follow-up calls to ensure customer satisfaction.Coordinate with sales and accounts team for issue resolution.Prepare daily/weekly reports on delivery performance and service issues.Manage and update customer database for repeat business opportunities.Support management in improving overall customer experience and retention.Required Skills:Strong communication and interpersonal skills (Hindi &amp; English).Basic computer knowledge (MS Excel, Email, CRM software).Good coordination and follow-up ability.Problem-solving attitude and customer-oriented approach.Time management and multitasking ability.Qualification &amp; Experience:Graduate (Any Stream)1&ndash;3 years of experience in customer support / CRM / after-sales role (Preferably in building material, tiles, or retail industry).Job Types: Full-time, PermanentPay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Arc Space Concept Studio

1. Client Communication &amp; Follow-up<ul><li>Handle inbound calls, WhatsApp messages, emails, and Instagram DMs professionally.</li><li>Respond to client inquiries regarding services, pricing, meetings, and project updates.</li><li>Maintain a friendly and empathetic tone while solving queries or concerns.</li><li>Provide clear and timely communication between clients and internal teams.</li></ul>2. Lead Handling &amp; Conversion Support<ul><li>Greet and follow up with new leads from social media, website, or walk-ins.</li><li>Share company brochures, packages, service videos, and proposal decks.</li><li>Schedule meetings with the design/sales team and follow up post-meeting.</li><li>Maintain a CRM or Google Sheet log of all new leads and follow-up actions.</li></ul>3. Appointment &amp; Calendar Coordination<ul><li>Book and manage client appointments with architects/designers/project managers.</li><li>Coordinate site visits and online/offline meetings as per client availability.</li><li>Send reminders and confirmations to both clients and internal teams.</li></ul>4. Documentation &amp; Feedback<ul><li>Share quotations, agreements, design stage documents, and project updates when required.</li><li>Collect feedback post key milestones: design finalization, site start, project completion.</li><li>Maintain a record of complaints/issues and their resolution timeline.</li></ul>5. Reporting &amp; Coordination<ul><li>Prepare weekly summary reports on:</li><li>Number of client interactions</li><li>Status of leads</li><li>Feedback received</li><li>Coordinate with marketing and design teams to ensure clients receive necessary updates or deliverables on time.</li></ul>6. Client Relationship Building<ul><li>Celebrate client milestones (project handovers, birthdays, anniversaries, etc.) with a message or call.</li><li>Encourage satisfied clients to leave Google/Instagram reviews or refer others.</li><li>Act as the client&rsquo;s voice inside the company&mdash;raising pain points to the manager or CEO.</li></ul>Job Types: Full-time, PermanentPay: &#8377;10,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li></ul>Application Question(s):<ul><li>Are you willing to work in arc space minimum 1 year?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Telecommunication: 2 years (Required)</li><li>Customer relationship management: 3 years (Required)</li><li>office assistant: 1 year (Required)</li><li>Leadership: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Malayalam (Required)</li></ul>Work Location: In person

E Process Solutions

Business Promotion (Agents)<ul><li>To ensure follow up with Agents for orders.</li><li>Solving the queries of the Agents</li></ul>Inter-Dept Coord<ul><li>Coord with FSTs &ndash; quotation / order</li><li>Coordination for cover design with the respective team</li><li>Coordination with Production Department</li><li>Follow up for Cover design from Coaching/Editorial and FSTs</li><li>Tracking delivery status and follow up with Logistics team</li><li>Timely guidance to Process Coordinator /Collection (all) related to sales</li><li>Party cover order execution</li></ul>Post Order Operation <ul><li>Call to the parties for/ after delivery and feedback</li><li>Follow up for balance 50% payment</li></ul>Supporting Back-end team<ul><li>Data Mining</li><li>Preparing Quotation - Must be proficient in Excel</li><li>Keeping record of all orders and specimen sent and updating the team of any order on hold and taking due action</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In person

Spencer's Retail

<div>
 
 
 🚀 Join Our Team &mdash; CRM Executive (Marketing Communications): E-Commerce | Spencer&rsquo;s Retail (RPSG Group) 🚀
 
 
 
 
 
 
 
 About Us
 
 
 
 Spencer&rsquo;s Retail, part of the
 
 RPSG Group
 
 , is a leading multi-format retailer with a strong presence in food and grocery. As we expand our
 
 quick commerce grocery platform, Jiffy
 
 , we&rsquo;re looking for a
 
 CRM Executive / Marketing Assistant
 
 to help drive engaging customer communication strategies.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Plan and execute CRM campaigns to boost customer engagement, retention, and conversions.
 </li>
 <li>
 Coordinate with design and content teams for creative and copy requirements.
 </li>
 <li>
 Manage campaigns across
 
 Push, Email, WhatsApp, and In-App notifications
 
 .
 </li>
 <li>
 Analyze campaign performance (CTR, CVR, retention rate, churn rate, etc.) and share actionable insights.
 </li>
 <li>
 Collaborate with marketing, product, and analytics teams to enhance user experience and campaign effectiveness.
 </li>
 <li>
 Maintain CRM data hygiene and identify automation/personalization opportunities.
 </li>
 </ul>
 
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Fresher Graduates with internship experience
 
 in marketing communications or CRM are welcome!
 </li>
 <li>
 Strong writing and editing skills &mdash; ability to adapt tone and style for diverse audiences.
 </li>
 <li>
 Basic understanding of CRM or campaign management tools (WebEngage, MoEngage, etc.) is a plus.
 </li>
 <li>
 Data-driven mindset with proficiency in Excel / Google Sheets.
 </li>
 <li>
 Eye for detail, timing, and creativity in communication.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 You&rsquo;ll be part of a fast-growing digital team shaping customer journeys for one of India&rsquo;s leading retail brands. If you&rsquo;re passionate about customer engagement, communication strategy, and marketing innovation &mdash; we&rsquo;d love to meet you!
 
</div>

Customer Relationship Management Executive

Rawalwaisa Textile Industries Pvt. Ltd (Surat)

About UsShiv Shakti Laminates is a trusted manufacturer in the laminates and decorative surfaces industry. We serve OEMs and large-scale buyers by delivering consistent quality and service excellence. We are looking for a Customer Relationship Executive (OEM) who can manage client coordination, reporting, and support for OEM partners, with strong Excel skills being a must.Job SummaryThe Customer Relationship Executive &ndash; OEM will be responsible for handling communications with OEM clients, managing order processing, and ensuring smooth coordination between sales, operations, and production teams. The role requires excellent follow-up skills, professionalism in client handling, and advanced Excel expertise for reporting and MIS management.Key Responsibilities<ul><li>Serve as the main point of contact for OEM clients, ensuring clear and timely communication.</li><li>Handle end-to-end order management &ndash; from order receipt to dispatch coordination.</li><li>Maintain and update OEM client data, reports, and trackers using advanced Excel tools.</li><li>Generate and share MIS reports, dashboards, and sales analyses to support decision-making.</li><li>Coordinate with sales, production, logistics, and accounts teams for seamless execution of OEM requirements.</li><li>Ensure timely follow-ups with clients and address queries or issues effectively.</li><li>Collect and document client feedback to improve service standards and strengthen relationships.</li></ul>Requirements<ul><li>Graduate in Business, Commerce, or related field.</li><li>1&ndash;2 years of experience in customer relationship / client servicing (OEM or B2B preferred).</li><li>Strong Excel skills (Pivot, VLOOKUP, MIS reporting mandatory).</li><li>Excellent communication &amp; interpersonal skills.</li><li>Ability to multitask and handle OEM requirements with precision.</li><li>Team-oriented, with strong organizational and follow-up skills.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Customer Relations Executive

Premium Showroom

Job Summary: To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.Principal Duties and Responsibilities:<ul><li>Act as a liaison between the store and brand for all service-related issues.</li><li>Receive service watches from stores and escalate concerns to the respective brands.</li><li>Record and update service details in the system for tracking and escalation.</li><li>Follow up with brands to ensure timely completion of pending services.</li><li>Assist the Customer Relationship Executive (CRE) in maintaining the customer database.</li><li>Coordinate and manage logistics for the transfer of service watches.</li><li>Prepare and submit daily work reports to the Service Manager.</li></ul>Key Skills Required:<ul><li>Strong communication and coordination skills</li><li>Attention to detail and accuracy in documentation</li><li>Basic computer proficiency and data entry skills</li><li>Ability to multitask and meet deadlines</li></ul>Job Type: Full-timePay: Up to &#8377;20,000.00 per monthWork Location: In person

Customer Service Assistant

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