customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer services executive Jobs in Lahore Pakistan

customer services executive

customer relationship manager

LMKR

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Project &amp; Customer Relationship Manager with 4&ndash;5 years of experience in project management and client engagement to join our Project Management Office (PMO) team. The ideal candidate will be responsible for leading software development projects while serving as the key liaison between clients and internal teams. This hybrid role requires strong communication, stakeholder management, and project coordination skills to ensure timely delivery of high-quality technology solutions.
 
 
 
 
 
 
 Job Responsibilities:
 
 
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 Coordinate and oversee software development projects from initiation to delivery.
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 Collaborate with the Business Analyst and Engineering Manager to ensure timely execution and quality outcomes.
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 Track project milestones, risks, and dependencies using Agile or hybrid methodologies.
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 Facilitate sprint planning, stand-ups, and retrospectives.
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 Act as the primary point of contact for clients throughout the project lifecycle.
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 Build and maintain strong stakeholder relationships, ensuring needs are understood and met.
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 Translate client feedback into actionable insights for internal teams.
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 Manage expectations and ensure client satisfaction through proactive communication
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 Partner with product, engineering, QA, and business teams to align on goals and deliverables.
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 Resolve conflicts and remove roadblocks to maintain project momentum.
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 Ensure transparency and accountability across all levels of execution.
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 Required Skills:
 
 
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 Strong communication, negotiation, and interpersonal skills.
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 Proven ability to manage multiple stakeholders and complex projects.
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 Familiarity with Agile/Scrum methodologies and project management tools (e.g., Jira, Trello, Asana).
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 Strong analytical and problem-solving abilities.
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 </ul>
 
 
 
 
 
 Experience
 
 
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 Minimum: 4 years in project management, account management, or customer success in a technology/software environment.
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 Preferred: Experience working with international clients and cross-cultural teams.
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 Education/Qualification:
 
 
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 Minimum: Bachelor&rsquo;s degree in Computer Science, Business, or a related field.
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 Preferred: PMP or equivalent project management certification.
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 </ul>
 
 
 
 
 
 
 Location
 
 
 
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 Lahore (Onsite)
 
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</div>

Project Manager

Alpha-CX Intelligent Technology Co.LTD

<div>
 Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
 
 
 
 The Role
 
 
 
 
 You Will Be Responsible For
 
 
 
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 Handling inbound calls and emails in a professional manner.
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 Resolving customer inquiries and requests and ensuring strong customer satisfaction.
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 Working with various internal teams to ensure prompt and accurate order processing and delivery.
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 Escalating customer feedback as required.
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 Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
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 Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
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 Ensuring the correctness of customer data and manage any data cleansing activities.
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 Continually testing and refining campaigns to gain insight and maximise usage and uptake.
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 Providing support on any requests or issues pertaining to CRM.
 
 
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 Ideal Profile
 
 
 
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 You have at least 2 years experience within a CRM Manager or Customer Service role, ideally within the IT Services industry.
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 You possess excellent interpersonal as well as written and verbal communication skills.
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 You have working knowledge of British Accent, American Accent and Customer Support
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 You are a strong networker &amp; relationship builder
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 You are a strong team player who can manage multiple stakeholders
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 You pay strong attention to detail and deliver work that is of a high standard
 
 
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 What's on Offer?
 
 
 
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 Opportunity to make a positive impact
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 Work alongside &amp; learn from best in class talent
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 Opportunity within a company with a solid track record of performance
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</div>

Customer Support Representative

DS Marketing Agency

We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key Responsibilities<ul><li>Manage day-to-day communication with U.S clients</li><li>Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)</li><li>Track campaign performance and share weekly/monthly reports</li><li>Coordinate with internal SEO, PPC, and Creative teams to deliver tasks</li><li>Handle client escalations and ensure customer satisfaction</li><li>Conduct onboarding, project kick-offs, and review meetings</li><li>Maintain CRM records &amp; follow-ups</li><li>Identify upsell/cross-sell opportunities</li><li>Ensure client retention and long-term business relationship</li></ul>Requirements<ul><li>Proven experience in digital marketing or agency-based client handling</li><li>Strong communication skills (English Mandatory)</li><li>Knowledge of SEO, Google My Business, Meta Ads, &amp; PPC campaign basics</li><li>Ability to multitask &amp; manage multiple accounts</li><li>Strong reporting, client communication, and problem-solving skills</li><li>CRM and task management experience preferred (HubSpot/Trello/Asana)</li></ul>Benefits<ul><li>Competitive salary + Bonuses</li><li>Saturday &amp; Sunday Off</li><li>Career Growth in Digital Marketing</li><li>Friendly &amp; skilled professional environment</li></ul>Job Types: Full-time, FresherWork Location: In person

Customer Success Manager

MH Consultants

Customer Success Manager InternCompany: Sumato Solutions Location: Gulberg lll, Lahore (On-site) Job Type: Internship (Leading to a Permanent Position)About Us:Sumato Solutions is a trusted name in the IT industry, providing custom software solutions, web and mobile app development, UI/UX design, and digital transformation services. We work with a wide range of industries and help businesses streamline operations through smart, scalable, and tailored technology solutions.Position Overview:We are looking for a Customer Success Manager Intern who can effectively communicate with clients, understand their needs, and guide them toward the right software solutions. The ideal candidate should have an IT or Software Engineering background, along with strong communication skills and a passion for client success and relationship building.Key Responsibilities:<ul><li>Act as a primary point of contact for clients and internal teams, ensuring clear and smooth communication.</li><li>Reach out to prospective clients, share detailed information about our products and services, and assist them in understanding how Sumato Solutions can meet their business needs.</li><li>Understand clients&rsquo; business requirements and guide them in choosing the most suitable solutions according to their goals and industry needs.</li><li>Support clients throughout the onboarding, implementation, and post-deployment phases.</li><li>Coordinate with the technical team to ensure timely project execution and delivery.</li><li>Prepare and share progress reports, proposals, and follow-up communications with clients.</li><li>Maintain strong, long-term relationships with existing and potential clients.</li><li>Gather client feedback and communicate insights to improve products and service quality.</li><li>Identify upselling and cross-selling opportunities to enhance client value and satisfaction.</li><li>Contribute to internal documentation, presentations, and customer success reports.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li><li>Strong written and verbal communication and presentation skills.</li><li>Basic understanding of custom software solutions, their workflows, and business impact.</li><li>Ability to explain technical concepts in a clear and professional way.</li><li>Proactive, organized, and detail-oriented with excellent interpersonal skills.</li><li>Passion for client engagement and learning about technology-driven business solutions.</li></ul>What We Offer:<ul><li>Practical, hands-on experience in client management, sales communication, and product knowledge.</li><li>Mentorship from industry professionals.</li><li>Internship completion certificate.</li><li>Opportunity to transition into a full-time Customer Success or Business role based on performance.</li><li>Supportive, collaborative, and growth-oriented work environment.</li></ul>How to Apply:If you&rsquo;re passionate about client relations, communication, and technology, we&rsquo;d love to have you on board! Send your resume and cover letter to hr@sumatosolutions.com with the subject line: &ldquo;Customer Success Manager Intern &ndash; Your Name&rdquo;Job Type: Full-timeWork Location: In person

Customer Success Manager Intern

Brand Surge

Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul>What We Offer:<ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Specialist

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad &amp; Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.
 
 
 METRO Pakistan is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.
 
 
 
 Job Description
 
 
 
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 Increase the number of the new buying customer (activation
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 Sales targets achievement as per given targets.
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 Required to achieve the margin KPI by making profitable baskets of customers.
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 Increasing his/her customers portfolio size by adding new customers.
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 Average sales turnover per customer
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 Incremental sales by adding the articles in the customer basket across the departments of dry food e.g D&amp;T, S&amp;C as these departments carry good margin.
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 Represent a positive image to the Customers through in-depth understanding of the business, METRO selling skills, and excellent customer service
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 Enhance market and competitor knowledge consistently so METRO adapt its strategy accordingly
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 Customer file maintenance and customer analysis before visit.
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 Pre planning customer sales and buying trends analysis before visit. Gap analysis regarding the objectives setting and out come post visit.
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 Customer visit Preparation
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 Customer file maintenance on the field
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 Existing customer visit
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 Customer visit follow up
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 Prepare the Feasibility Studies of business Solutions
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 Weekly planning according to the portfolio priorities
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 Management of phoning, mailing and faxing
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 Organize the follow-up of the customer commitments during the visits or per phone
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 Store tour and sharing information with the DMs for alignment
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 Scheduling of activity with Customers
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 Evaluation of market share development per customer
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 Customer situation analysis and budget follow-up
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 KPIs follow-up: turnover, margin, frequency etc&hellip;of the customer portfolio
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 Attend some specific training to develop additional skills and competences based on the specialization
 
 
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 </ul>
 
 Qualifications
 
 
 
 Bachelors Or Intermediate with 6-8 years of experience
</div>

Territory Sales Manager - Trade

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