customer relationship manager

Berisca Growth & Creative Intelligence

<p>We are looking for a dynamic and client-focused <b>Customer Relationship Manager</b> to join our marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and acting as the bridge between our clients and internal creative, marketing, and strategy teams.</p><p>This role requires someone who understands <b>marketing services, client needs, and project coordination</b>, and who can ensure that campaigns and deliverables are executed smoothly while maintaining strong client relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the <b>primary point of contact</b> for agency clients</li><li>Build and maintain long-term relationships with clients</li><li>Understand client goals, business objectives, and marketing needs</li><li>Coordinate with internal teams including <b>creative, media buying, content, and strategy</b></li><li>Ensure marketing campaigns and projects are delivered <b>on time and to the highest quality</b></li><li>Prepare and present reports, campaign updates, and performance insights to clients</li><li>Manage client feedback and ensure quick resolution of issues or concerns</li><li>Identify opportunities to <b>upsell or expand services</b> with existing clients</li><li>Monitor project timelines and ensure all deliverables meet client expectations</li><li>Assist in onboarding new clients and introducing them to agency processes</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in <b>Marketing, Business Administration, or related field</b></li><li>Proven experience in <b>customer relationship management, account management, or client servicing</b></li><li>Experience working in a <b>marketing agency or digital marketing environment</b> is highly preferred</li><li>Strong understanding of <b>digital marketing, branding, and advertising campaigns</b></li><li>Excellent communication and presentation skills</li><li>Strong organizational and multitasking abilities</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Professional, confident, and client-oriented personality</li><li>Fluent in <b>English</b> (Arabic is a plus)</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED8,000.00 per month</p>

Customer Relationship Manager

Diversey

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Account Manager &ndash; Sales FSR
 </p>
 <p>
  <strong>
   Function:
  </strong>
  Sales &ndash; FSR
 </p>
 <p>
  <strong>
   Scope:
  </strong>
  Account / Relationship Management with primary focus on existing business. New business development is secondary.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage assigned customer accounts within the food service and retail (FSR) sector and maintain strong long-term relationships with key stakeholders.
  </li>
  <li>
   Ensure customer satisfaction by understanding needs and aligning them with company products and services, particularly in hygiene and sanitation solutions.
  </li>
  <li>
   Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
  </li>
  <li>
   Identify new product opportunities and support sales activities within current customers.
  </li>
  <li>
   Provide technical service and support &mdash; including product training, hygiene audits, and dilution system checks &mdash; to add value and strengthen customer partnerships.
  </li>
  <li>
   Conduct regular customer follow-ups and status meetings as needed.
  </li>
 </ul>
 <p>
  <strong>
   Knowledge &amp; Complexity:
  </strong>
 </p>
 <p>
  Requires good job knowledge and the ability to perform routine activities using standard procedures and reports. Familiarity with hygiene and cleaning solutions within food service and retail environments is essential.
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Experience in the food service and/or retail industry
  </li>
  <li>
   Background in hygiene, cleaning, or sanitation solutions is strongly preferred
  </li>
  <li>
   Proven account management or field sales experience
  </li>
  <li>
   Strong relationship-building and communication skills
  </li>
  <li>
   Willingness to travel within the assigned territory
  </li>
 </ul>
 <p>
 </p>
</div>


Account Manager

Michelin

<div>
 <p>
  Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting to the Regional Sales Manager, you will be responsible for managing and developing the off-road market segment (Agriculture, mining, construction, industrial) in Egypt. This is a highly flexible, field-oriented role that requires extensive on-ground engagement with customers, partners, and stakeholders. The ideal candidate should be comfortable working independently, possess strong market knowledge, and demonstrate the ability to build and maintain relationships in dynamic environments.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Strategic Account Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage the key Account Planning
  </li>
  <li>
   Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
  </li>
  <li>
   Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
  </li>
  <li>
   Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
  </li>
  <li>
   In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
  </li>
  <li>
   Steer the business and negotiate the correct solution is taken and delivered to the customer
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Operations:
  </strong>
 </p>
 <ul>
  <li>
   In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
  </li>
  <li>
   Steer the business and ensure the correct solution is delivered to customers in a timely manner.
  </li>
  <li>
   Serve as contact point for key customers and internal teams.
  </li>
  <li>
   Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  </li>
  <li>
   Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
  </li>
  <li>
   Support your team members with coaching, training, and identifying revenue opportunities.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   KEY EXPERIENCES IN:
  </strong>
 </p>
 <ul>
  <li>
   Managing several customers (Account Management).
  </li>
  <li>
   Selling solution to customers (Negotiating).
  </li>
  <li>
   Multi-tasking (Adaptability).
  </li>
  <li>
   Working with CRM (Salesforce &ldquo;Engage&rdquo;) ((Customer Relationship Management).
  </li>
  <li>
   Industry related experience.
  </li>
 </ul>
 <p>
 </p>
</div>


Key Account Manager- B2B- Off Road

Metro Pakistan

<div><b>Company Description</b><p><br>
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.<br>
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.</p><b><br>
Job Description</b><br>
<ul><li>
Increase sales growth and his team&rsquo;s portfolio</li><li>
Increase turnover rate per customer</li><li>
Increase number of new potentials buying customers</li><li>
Manage, motivate and council his/her team and ensure their objectives are met.</li><li>
Coach his/her team and work on strengthening their competency skills for further development.</li><li>
Maintain a relationship with HO and store operations for better outcome of overall results and organization goals.</li></ul><ul><li>
Customer feedback management</li><li>
Customer file maintenance</li><li>
Sales Force feedback and customer demands analysis</li><li>
In-store contact with the store staff: customer feedback</li><li>
Analyze the Target Group Customers that the Sales Force has to develop</li><li>
Customer file Monitoring &amp; action plan definition</li><li>
Measurement and monitoring of the Target Group Customers in global and per Customer Manager</li><li>
Implementation and adaptation (if needed) of the customer strategy of each Customer Manager portfolio.</li></ul><br>
<b>
Qualifications</b><p><br>
Bachelors or Masters</p></div>

Manager Sales - Trade

<div><div><div><p>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div><p>Job Req Number: 110612<br>
Time Type: Full Time</p><p></p><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Designation : </b><b>Key Account Manager</b></h2>
<h2 class="jobSectionHeader"><b>Location : </b><b>Saudi Arabia, Riyadh</b></h2><br>
<p></p>
<p>
-</p><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Role Summary :</b></h2>
<p>
The Key Account Manager is responsible for managing and developing large strategic contract logistics accounts within the organization. The role focuses on maintaining strong customer relationships, ensuring operational excellence, fulfilling contractual obligations, and driving business growth. The position acts as the primary commercial interface between the customer and internal DSV teams to ensure high service quality and continuous improvement.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities :</b></h2>
<ul><li>Manage assigned large key accounts and maintain strong long-term relationships.</li></ul>
<ul><li>Act as the main point of contact between the customer and internal teams.</li></ul>
<ul><li>Ensure fulfillment of all contractual obligations and customer requirements.</li></ul>
<ul><li>Monitor service performance and ensure compliance with agreed KPIs and SLAs.</li></ul>
<ul><li>Identify opportunities for business growth including cross-selling and expansion.</li></ul>
<ul><li>Coordinate with operations, finance, and BCM teams to deliver tailored solutions.</li></ul>
<ul><li>Lead regular customer review meetings and provide performance reports.</li></ul>
<ul><li>Manage onboarding of new projects or expansions for existing customers.</li></ul>
<ul><li>Resolve operational or commercial issues impacting customer satisfaction.</li></ul>
<ul><li>Support contract renewals and commercial discussions with customers.</li></ul>
<h2 class="jobSectionHeader"><b>
Educational Qualifications :</b></h2>
<p>
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.</p>
<h2 class="jobSectionHeader"><b>
Experience :</b></h2>
<p>
Minimum 5&ndash;8 years of experience in logistics, supply chain, or contract logistics.</p>
<p>
Experience managing large customer accounts in the logistics industry.</p>
<p>
Strong exposure to customer relationship management and operational coordination.</p>
<h2 class="jobSectionHeader"><b>
Competencies :</b></h2>
<ul><li>Strong relationship-building and stakeholder management skills</li></ul>
<ul><li>Excellent communication and negotiation abilities</li></ul>
<ul><li>Strategic thinking with strong analytical skills</li></ul>
<ul><li>Ability to manage complex customer environments</li></ul>
<ul><li>Strong problem-solving and decision-making capabilities</li></ul>
<h2 class="jobSectionHeader"><b>
Performance Metrics:</b></h2>
<ul><li>Revenue growth from assigned accounts</li></ul>
<ul><li>Customer satisfaction and retention</li></ul>
<ul><li>Service performance against KPIs and SLAs</li></ul>
<ul><li>Successful onboarding of new projects</li></ul>
<ul><li>Account profitability and operational performance</li></ul><p></p><p><b><br>
DSV &ndash; Global transport and logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Key Account Manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

<p>We are seeking an experienced <b>Service Sales Manager</b> with a strong background in the <b>elevator and escalator industry</b>. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.</p><p>For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.</p><p>As an <b>Service Sales Manager</b>, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.</p><p><b>Key Responsibilities</b></p><p>Actively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu Dhabi</p><p>Ensure customer satisfaction and support complaint resolution in collaboration with internal teams</p><p>Document and maintain accurate customer and contact information</p><p>Manage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targets</p><p>Proactively generate new business opportunities beyond the existing customer base</p><p>Identify customer needs and match them with Schindler&rsquo;s solutions</p><p>Maintain complete and updated information on opportunities, tasks, and visits in the CRM system</p><p><b>What We&rsquo;re Looking For</b></p><p>Entrepreneurial mindset with the ability to view situations from multiple perspectives</p><p>Strong team player who can motivate, inspire, and align others toward shared goals</p><p><b>Qualifications</b></p><p>Bachelor&rsquo;s degree in Engineering; a Management degree is an added advantage</p><p>4&ndash;8 years of experience in Sales</p><p>Excellent interpersonal and communication skills</p><p>Proficiency in MS Office; knowledge of SAP and SharePoint is an asset</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED24,000.00 per month</p>

Service Sales Manager

Sanofi

<div><p><b>Job Title: Customer Experience Partner &ndash; Alexandria
</b></p><p><b>Line Manager: Mohamed Radwan</b></p><p><b>
Location: Alexandria
</b></p><p><b>Grade: L1-2 &ndash; Contingent Worker
</b></p><p></p><h2 class="jobSectionHeader"><b><i>About Sanofi:</i></b></h2><p>
We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.</p><p></p><h3 class="jobSectionHeader"><b><i>
About the job</i></b></h3><ul><li>
Autonomously accountable for territory level business performance</li><li>
Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&rsquo;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.</li><li>
Implementing the company&rsquo;s strategy, policies and demonstrating broaden Play to Win mindset within teams</li></ul><p></p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><ul><li>
Manage great customer experience:</li><li>
Ensure the understanding and execution of the relevant Customer Journey</li><li>
Experience strategy and tactics of the GBU within the Area/ Squad</li><li>
Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient lives and needs, OCCP planning respecting customer persona individualization.</li><li>
Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.</li><li>
Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad</li></ul><p></p><h2 class="jobSectionHeader"><b>
Performance and Business Acumen</b></h2><ul><li>
Self-responsible for individual target activities and sales performance</li><li>
Hold the shared responsibility of Squad performance</li><li>
Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ</li><li>
Support and Promote company&rsquo;s products value and image</li><li>
Deliver/Customize the product message given from Customer support team and implement the product strategy</li><li>
Effectively apply knowledge and skills into day-to-day professional activities</li></ul><p></p><h2 class="jobSectionHeader"><b>
Job Description and Competency Profile</b></h2><ul><li>
Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner</li><li>
Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports</li><li>
Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company&rsquo;s business</li><li>
Facilitate &amp; Sustain access of Sanofi Products</li><li>
Expand SANOFI business with all lines &amp; functions</li><li>
Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams</li><li>
Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business</li><li>
Seek/expand new opportunity/new channels for the portfolio</li></ul><p></p><h2 class="jobSectionHeader"><b>
Team Player</b></h2><p></p><ul><li>
Engage in the Squad performance and initiatives</li><li>
Collaborative mindset to support the colleague CXPs improvement</li><li>
Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities</li><li>
Create networks outside of own team</li><li>
Health Safety and Environment Responsibilities</li><li>
Comply with company procedures and current regulations on hygiene and safety</li><li>
Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received</li><li>
Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</li><li>
Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements</li><li>
Follow the company&rsquo;s road safety program</li><li>
Attend HSE training</li><li>
Promptly report to your manager any dangerous conditions of which you become aware</li><li>
Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager</li><li>
Maintain vehicle safety data UpToDate and submit reports to HSE as requested</li><li>
Retain vehicle maintenance records and submit data as requested</li><li>
Completion of assigned HSE trainings within the due date</li></ul><p></p><h2 class="jobSectionHeader"><b>
Other responsibility</b></h2><ul><li>
Perform other duties as assigned</li><li>
Respect of company&rsquo;s values, code of ethics and social charter</li><li>
Respect of personal data protection charter</li></ul><p></p><h2 class="jobSectionHeader"><b><i>
About you
</i></b></h2><p></p><h2 class="jobSectionHeader"><b>Education:</b></h2><ul><li>
University Graduate with medical background.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Language skills:</b></h2><ul><li>
High level of English proficiency and communication skill</li></ul><p></p><h2 class="jobSectionHeader"><b>
Experience &amp; knowledge:</b></h2><ul><li>
Proven track record in achieving sales results and account management.</li><li>
High level understanding of GTM operation and capability.</li><li>
Capabilities in line with CFT (Customer Field Transformation) competency</li><li>
Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.</li><li>
Understanding and demonstrating value of products and services</li><li>
Orchestrating and executing customer Multi Channel Engagement strategy.</li><li>
Segmentation and Go-to-Market Strategy understanding.</li><li>
Utilizing customer insights for planning and execution.</li><li>
Collecting customer insights</li><li>
Applying Digital Capabilities to Business Solutions.</li><li>
Facilitating and sustaining access to Sanofi products and services for planning and execution</li></ul><p></p><h2 class="jobSectionHeader"><b>
Mindset &amp; Attitude</b></h2><ul><li>
Collaborative team player &amp; networker (entrepreneurial)</li><li>
thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success</li><li>
Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.</li><li>
Autonomous: Self-organized to develop new competency and capability for GTM transformation</li></ul><p></p><h2 class="jobSectionHeader"><b>
Skills:</b></h2><p></p><ul><li>
Strategic Thinking</li><li>
Result Orientation</li><li>
Relationship and influence</li><li>
People Leadership</li></ul><p></p><h3 class="jobSectionHeader"><b>
Sanofi Take the Lead Values</b></h3><ul><li><p>
 Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance</p></li><li><p>
 Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients</p></li><li><p>
 Be Bold: Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth</p></li><li><p>
Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging</p></li></ul><p></p><h3 class="jobSectionHeader"><b><i>
Why choose us?</i></b></h3><ul><li><p>
Work at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology</p></li><li><p>
Help protect half a billion people every year, contributing to one of the largest global vaccination efforts in healthcare</p></li><li><p>
Make the impossible possible for millions by contributing to breakthrough moments like the world&rsquo;s first RSV toddler vaccine</p></li><li><p>
Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations</p></li></ul><p></p><p>
Region . Alexanderia</p>
null</div>

Customer Experience Partner - Alexandria

Search 10000+ Customer relationship manager jobs near you this April. New roles added regularly across leading industries. Apply today.