customer relationship manager

Vivek Jyoti Steel

Job Summary:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage and nurture client relationships in the manufacturing industry. The role involves ensuring customer satisfaction, addressing client requirements, and coordinating with internal departments to provide seamless service and timely product delivery.Key Responsibilities:Build and maintain strong, long-term relationships with customers.Act as the primary point of contact for handling client queries, feedback, and concerns.Understand customer needs and align them with company products and services.Coordinate with production, quality, logistics, and sales teams to ensure timely fulfillment of customer orders.Monitor customer satisfaction levels and implement strategies for continuous improvement.Maintain accurate records of client interactions in CRM software/database.Identify opportunities for repeat business, upselling, and cross-selling.Handle escalations and resolve customer issues efficiently.Prepare regular reports on customer feedback, order status, and relationship performance for management review.Support the sales team in achieving business growth and retention targets.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.2&ndash;3 years of experience in Customer Relationship Management, preferably in manufacturing or industrial sector.Strong communication, negotiation, and interpersonal skills.Good understanding of manufacturing processes, supply chain, and customer service practices.Proficiency in CRM tools, MS Office, and reporting systems.Problem-solving mindset with ability to manage multiple clients and priorities.Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Customer Relationship Manager

S K Marketing Tiles & Taps

Hiring: Customer Relationship Manager / Executive &ndash; CRM (Post Sales) &ndash; Female Only Industry: Luxury Home D&eacute;cor &amp; Interior Design Company: Celes'tile (World of Stones)Work Location: Shamshabad (New Office Premises &ndash; Transition Phase) Interview Location: Srinagar Colony, Yusufguda, Hyderabad &ndash; 500073Position: Customer Relationship Manager / Executive &ndash; CRM (Post Sales)Experience: 1&ndash;5 years (Experience in luxury home d&eacute;cor/interior design/customer handling is an advantage but not mandatory) Education: MBA, BBA, or any Graduation Languages: English, Hindi, Telugu (Preferred) Immediate Joiner: Advantage Profile Requirement: Soft-spoken, pleasing personality, customer-focused.Key Responsibilities &ndash; CRM (Post Sales)1. Customer Handling &amp; Support<ul><li>Act as the primary point of contact for customers after the sale.</li><li>Maintain consistent communication to ensure smooth post-sales service.</li><li>Provide updates on order processing, dispatch, delivery, and installation timelines.</li><li>Handle customer queries and ensure prompt resolutions.</li></ul>2. Order Coordination<ul><li>Coordinate with logistics, warehouse, and operations teams for accurate and timely delivery.</li><li>Ensure all documentation, billing, and order confirmations are complete and error-free.</li><li>Monitor the entire order lifecycle from showroom to installation.</li></ul>3. Installation &amp; Service Coordination<ul><li>Schedule installation appointments with installers and service partners.</li><li>Follow up to ensure installation quality meets company standards.</li><li>Address installation or service issues by coordinating with internal teams.</li></ul>4. Customer Follow-Up &amp; Relationship Management<ul><li>Conduct post-installation follow-ups to ensure customer satisfaction.</li><li>Maintain long-term relations to drive repeat purchases and referrals.</li><li>Inform customers about new products, collections, promotions, and events.</li></ul>5. Complaints &amp; Issue Resolution<ul><li>Log customer complaints systematically and track them until closure.</li><li>Work with technical and service teams for quick resolutions.</li><li>Maintain TAT (Turn Around Time) for all customer issues.</li></ul>6. Documentation &amp; Reporting<ul><li>Maintain structured records of customer interactions, orders, complaints, and service notes.</li><li>Prepare daily/weekly MIS reports for management review.</li><li>Update CRM software with customer updates and service actions.</li></ul>7. Showroom Support (If Required)<ul><li>Assist walk-in customers during peak hours.</li><li>Maintain showroom standards and support front-end operations when needed.</li></ul>8. Brand Representation<ul><li>Represent Celes&rsquo;tile in a polished, professional manner aligned with luxury brand values.</li><li>Ensure every customer receives a premium post-sales experience.</li></ul>Why Join Us?<ul><li>Work with a leading Luxury Home D&eacute;cor &amp; Interior Styling brand</li><li>Strong growth path into Senior CRM, Customer Success, or Operations roles</li><li>Training, professional development &amp; leadership exposure</li><li>Premium work environment with elite clientele</li></ul>To ApplyEmail: hr@celestile.com WhatsApp: 8008003232Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Client relations: 3 years (Required)</li><li>Inside sales: 2 years (Required)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Shamshabad, Hyderabad, Telangana (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Soul Works

About Us Soul Works is a 15-year-old brand specializing in bohemian and handcrafted jewelry, handicrafts and lifestyle with a strong online and offline presenceRole Overview We are looking for a Customer Relationship Manager with at least 1 year of experience and extremely fluent English. Require a patient, enthusiastic, and dedicated person to ensuring a smooth customer experience.Key Responsibilities<ul><li>Handle customer inquiries with professionalism and enthusiasm</li><li>Manage returns, exchanges, and customer concerns</li><li>Oversee logistics and ensure timely deliveries</li><li>Maintain high customer satisfaction</li></ul>Requirements<ul><li>1+ year of CRM or related experience</li><li>Excellent spoken and written English</li><li>Strong organizational and communication skills</li><li>Patient, positive, and customer-focused</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthWork Location: In person

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: &#8377;20,000 &ndash; &#8377;30,000 per month (depending on skills and experience).Why Join Us:<ul><li>Work with a reputed and fast-growing legal compliance firm.</li><li>Opportunity to engage with diverse clients and industries.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

PS Creations

We are looking for a Customer Relationship Manager who can build strong customer relationships, ensure customer satisfaction, and support our business growth. The ideal candidate will handle client queries, maintain long-term relations, and coordinate with internal teams to provide excellent service. Key Responsibilities:- Build and maintain strong, long-lasting customer relationships Handle customer inquiries, issues, and provide quick resolutions Understand customer needs and suggest relevant services Maintain CRM data and ensure accurate client records Follow up with customers for feedback and service improvements Coordinate with sales and support teams to ensure smooth customer experience Prepare reports on customer interactions and performance Work towards improving customer satisfaction and retention Requirements:-Bachelor&rsquo;s degree in any field Proven experience in customer service or relationship management Good communication skillsStrong problem-solving ability Basic computer and CRM software knowledge Customer-focused mindset Ability to handle multiple tasks and work under pressureFreshers are also eligible.Benefits:- Attractive salary + incentives Growth opportunities Supportive work environment Training providedJob Types: Full-time, Permanent, FresherPay: &#8377;12,000.00 - &#8377;27,402.33 per monthWork Location: In person

BRICK TREE INTERIORS (INTERIOR FIT OUT PROJECTS)

Summary:Manage and nurture relationships with key clients to drive satisfaction, retention, and upsell/cross-sell opportunities. Act as the primary point of contact and ensure client needs are met efficiently.Key Responsibilities:- Build rapport with new and existing clients; understand their business goals.- Handle inquiries, complaints, and feedback promptly, turning issues into positive experiences.- Track client interactions in CRM tools (Salesforce, HubSpot, etc.) and maintain accurate records.- Collaborate with sales, product, and support teams to deliver solutions and meet client expectations.- Identify upsell/cross-sell chances and pass leads to sales.Required Skills:- 2+ years in customer service, sales, or account management.- Excellent communication (verbal &amp; written) and active listening.- Strong problem-solving and negotiation abilities.- Proficiency in CRM software and MS Office.- Ability to multitask and prioritize in a fast-paced environment.Qualifications:- Bachelor&rsquo;s degree in Business, Marketing, or related field (or equivalent experience).What We Offer:- Competitive salary + performance bonus.- Friendly, dynamic team environment.Job Type: Full-timePay: &#8377;17,000.00 - &#8377;23,000.00 per monthWork Location: In person

EXCEL FOODS

CRM-Key Responsibilities:1. Relationship Management<ul><li>Build and maintain long-term relationships with distributors, retailers, and key accounts.</li><li>Conduct regular communication to ensure satisfaction and business continuity.</li><li>Serve as the primary point of contact for Distributor&rsquo;s inquiries, complaints, and feedback.</li><li>Strengthen business relationships through regular engagement, feedback sessions, and business reviews.</li></ul>2. Data &amp; Reporting<ul><li>Maintain updated records of DB information, orders, feedback, and interactions in CRM systems.</li><li>Prepare weekly/monthly reports.</li></ul>3. Coordination<ul><li>Coordinate with internal departments (Sales, Logistics, Finance, Marketing) to ensure seamless service delivery.</li><li>Share DBs insights and feedback with management to support decision-making and product development.</li></ul>Key Skills :<ul><li>Excellent communication and interpersonal skills.</li><li>Strong negotiation and problem-solving abilities.</li><li>Good understanding of FMCG sales, distribution networks, and market dynamics.</li><li>Proficiency in CRM software, MS Excel, and reporting tools.</li><li>Ability to handle pressure and manage multiple works effectively.</li></ul>Qualifications &amp; Experience:<ul><li>Education: Graduate/Postgraduate in Business Administration, Marketing, or related field.</li><li>Experience: Minimum 1 year of experience in Customer Relationship Management, Key Account Management, or Sales in FMCG or similar industries.</li><li>Language: Proficiency in Bengali, English and local language preferred.</li></ul>Job Types: Full-time, PermanentPay: &#8377;13,000.00 - &#8377;15,000.00 per monthWork Location: In person

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