customer relationship manager

Expedite Impex Pvt. Ltd.

Hiring: Customer Relationship Manager / Customer Relationship Executive (Female Only)Location: NoidaExperience Required: 2&ndash;6 yearsIndustry: Freight Forwarding / LogisticsWe are looking for a Customer Relationship Manager/Executive with a strong background in customer service and communication to join our team in Noida. The ideal candidate will be passionate about building lasting client relationships, managing customer satisfaction, and driving retention.Key Responsibilities:<ul><li>Build and maintain strong relationships with key customers.</li><li>Resolve client queries promptly and professionally.</li><li>Coordinate with internal departments to ensure seamless service delivery.</li><li>Monitor customer satisfaction and implement improvements.</li></ul>Requirements:<ul><li>2 to 7 years of proven experience in customer relationship/customer service roles.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>Ability to work under pressure and multitask.</li></ul>Why Join Us?<ul><li>Dynamic and growth-oriented work environment</li><li>Opportunity to work with a dedicated team</li><li>Competitive salary and perks</li></ul>If you or someone you know fits this role, we&rsquo;d love to connect!Apply Now - Email your resume to hrd@expedite-world.com WhatsApp- + 91 9599651700 / + 91 9625739060Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Relationship Manager

KKR SOLUTION ENTERPRISE 

Position Summary:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage and nurture client relationships in the manufacturing industry. The role involves ensuring customer satisfaction, addressing client requirements, and coordinating with internal departments to provide seamless service and timely product delivery.---Key Responsibilities:Build and maintain strong, long-term relationships with customers.Act as the primary point of contact for handling client queries, feedback, and concerns.Understand customer needs and align them with company products and services.Coordinate with production, quality, logistics, and sales teams to ensure timely fulfillment of customer orders.Monitor customer satisfaction levels and implement strategies for continuous improvement.Maintain accurate records of client interactions in CRM software/database.Identify opportunities for repeat business, upselling, and cross-selling.Handle escalations and resolve customer issues efficiently.Prepare regular reports on customer feedback, order status, and relationship performance for management review.Support the sales team in achieving business growth and retention targets.---Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.2&ndash;5 years of experience in Customer Relationship Management, preferably in manufacturing or industrial sector.Strong communication, negotiation, and interpersonal skills.Good understanding of manufacturing processes, supply chain, and customer service practices.Proficiency in CRM tools, MS Office, and reporting systems.Problem-solving mindset with ability to manage multiple clients and priorities.Customer-oriented approach with a strong sense of responsibility.Contact - 7307465318Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>

Customer Relationship Manager (CRM)

ramesh traders

Job Title: Customer Relationship ManagerAbout Us:Ramesh Traders is a leading supplier of premium dry fruits, spices, and grocery provisions. We proudly serve a diverse clientele, including retailers, wholesalers, and food service businesses. Our commitment to quality, reliability, and customer satisfaction has made us a trusted name in the industry.Job Overview:We are seeking a dynamic and results-driven Customer Relationship Manager (CRM) to oversee and grow our customer base. The ideal candidate will have a strong understanding of B2B sales, excellent interpersonal skills, and a proven track record in building long-term client relationships. This role will play a key part in expanding our market presence and ensuring high levels of customer retention and satisfaction.Key Responsibilities:l Develop and implement customer relationship strategies to increase sales and market share.l Maintain regular communication with key accounts and prospective clients to understand their needs and offer suitable product solutions.l Identify new business opportunities and build relationships with potential customers across various channels (retail, wholesale, HORECA).l Manage the sales pipeline, track leads, and follow up diligently to convert prospects into long-term clientsl Resolve customer queries and complaints promptly, ensuring a high level of customer satisfaction.l Coordinate with internal teams (logistics, accounts, warehouse) to ensure timely and accurate order fulfillment.l Analyze customer feedback and market trends to improve service offerings and customer experience.l Prepare and present reports on customer interactions, sales performance, and market insights.Required Qualifications and Skills:l Bachelor's degree in Business Administration, Marketing, or related field.l 3+ years of experience in customer relationship management or sales, preferably in the FMCG, grocery, or food supply industry.l Strong communication, negotiation, and interpersonal skills.l Proficiency in CRM software, MS Office, and sales tracking tools.l Proven ability to achieve targets and manage customer accounts effectively.l Excellent problem-solving and conflict-resolution skillsl Fluency in English and regional languages (as applicable).l Ability to travel locally to meet clients and visit sales points.What We Offer:l Competitive salary and performance-based incentivesl Opportunity to work with a reputed and growing businessl Professional growth and development opportunitiesl Supportive team environmentJob Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In personExpected Start Date: 01/09/2025

BENECT TECHNOLOGIES PVT LTD 

Job Title: Customer Relationship Manager (CRM)Location: Chennai, Tamil NaduJob Type: Full-Time, On-siteSalary: Competitive, based on experiencePreference : Male candidates Only.About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality construction, and exceptional customer service, ensuring a superior experience for every client.Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions and ensure customer satisfaction throughout the real estate purchase lifecycle. The ideal candidate will have a deep understanding of client servicing, excellent communication skills, and experience in real estate or similar service-driven industries.Key Responsibilities:<ul><li>Serve as the primary point of contact for all customer inquiries and communications.</li><li>Manage the end-to-end customer journey from booking to handover.</li><li>Address customer concerns and resolve issues promptly and effectively.</li><li>Coordinate with internal teams including sales, finance, legal, and site teams to fulfill customer requirements.</li><li>Maintain accurate and up-to-date records of customer interactions and transactions.</li><li>Assist in documentation, agreement signings, and registration processes.</li><li>Organize and conduct site visits, meetings, and handover events.</li><li>Build long-term relationships with clients to foster referrals and repeat business.</li><li>Conduct regular follow-ups and feedback sessions with clients.</li><li>Ensure timely collection of payments as per the agreed schedule.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.</li><li>Minimum of 5 years of experience in customer relationship or client servicing roles, preferably in real estate.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Proficient in CRM software and MS Office tools.</li><li>Fluent in English and Tamil.</li><li>High level of professionalism, patience, and customer empathy.</li></ul>Languages:<ul><li>Fluency in English (written and spoken) is required.</li><li>Proficiency in Tamil is mandatory.</li></ul>Assets Required:<ul><li>Laptop</li><li>Two-wheeler (mandatory for site visits and client meetings)</li></ul>Benefits:<ul><li>Attractive salary with incentives.</li><li>Opportunity to grow in a dynamic real estate environment.</li><li>Supportive team culture and professional development programs.</li></ul>Connect with HR Department on : 9019708400Job Type: Full-timePay: &#8377;23,000.00 - &#8377;25,300.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you Interested in Sales - Field Work?</li><li>Are you Located in Chennai?</li><li>Do you have your Personal Laptop?</li><li>Do you have Two Wheeler Vehicle ?</li></ul>Work Location: In person

Shree Ji Steel Private Limited

Job Summary:We are looking for a creative and detail-oriented Customer Relationship Manager (CRM) to join our team in Kolkata who builds and maintains strong, long-term and beneficial relationships with an organization&rsquo;s customers. The ideal candidate will have experience in industry, excellent communication skills, and the ability to understand customer needs while ensuring smooth execution of orders and services.About us:Shree Ji Steel Private Limited is the leading player and quickest growing manufacturer, trader and exporter firm in the iron and steel industry. We&rsquo;re on a mission to revolutionize the market with our innovative solutions. Join us to be a part of a dynamic team that values creativity, strategic thinking, and data-driven results and looking for a creative and data-driven Executive Assistant to join our team and help us grow our brand&rsquo;s presence.Key Responsibilities:<ul><li>Build and maintain strong, long-lasting customer relationships with global and domestic clients.</li><li>Understand client requirements and coordinate with internal teams (sales, logistics, production, documentation) to ensure timely delivery and service.</li><li>Handle customer inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.</li><li>Assist in negotiations and support the sales team to achieve customer retention and revenue growth.</li><li>Keep track of export documentation, shipment schedules, and after-sales support.</li><li>Identify opportunities for account growth and cross-selling within existing client portfolios.</li><li>Maintain regular communication with clients through calls, emails, and meetings.</li><li>Prepare and present customer status reports, market feedback, and competitor analysis to management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, International Trade, Marketing, or related field.</li><li>Minimum 3 years of proven experience as a Customer Relationship Manager/Executive in industry.</li><li>Strong knowledge of export procedures, documentation, and logistics.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to handle client escalations and resolve issues with a solution-driven approach.</li><li>Proficiency in MS Office, CRM software, and basic reporting tools.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work independently as well as collaboratively with cross-functional teams.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and skill development.</li><li>A collaborative and creative work environment.</li></ul>PF,ESI etc.To Apply: Please send your resume and portfolio/showreel to hr@shreejisteelcorp.com.Job Types: Full-time, PermanentPay: &#8377;13,000.00 - &#8377;17,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total CRM: 3 years (Required)</li></ul>Work Location: In person

Capex Construction & Engineering pvt ltd

Job Title: Customer Relations &amp; Project Coordinator (MBA - Customer Relations/Marketing) Company: CAPEX CONSTRUCTION &amp; ENGG. PVT. LTD.Location: Unit No-21, 6th Floor, Tower-A, Bhutani Alphathum, Sector-90, NoidaPosition Type: Full-Time (9:30 AM &ndash; 6:30 PM), 6 days workingExperience Required: 1&ndash;10 yearsSalary: 30 K &ndash; 75K (Based on interview &amp; Experience)Gender Preference: Female Candidates OnlyApply on : priyanka.ccepl01@gmail.com || 9911188779Job Description: We are seeking an experienced and dynamic Customer Relations &amp; Project Coordinator to join our team. The ideal candidate will have a strong background in customer relationship management, project coordination to clients &amp; Internal Team.This role involves liaising with clients, managing project timelines, coordinating payments, and resolving client issues to ensure seamless project execution and high customer satisfaction.Key Responsibilities: &#61623; Develop and maintain strong relationships with clients, understanding their needs and addressing their issues proactively&#61623; Coordinate with internal teams and vendors to ensure project deliverables are met on time&#61623; Manage project timelines and ensure adherence to scheduled milestones&#61623; Oversee electrical underground cabling equipment, city gas pipeline understanding, and electrical substation coordination&#61623; Prepare and review reports, proposals, and documentation related to project progress&#61623; Facilitate client communication regarding project updates, payments, and new initiatives&#61623; Identify and resolve client issues promptly, ensuring customer satisfaction&#61623; Support the sales and marketing team with customer insights and feedback&#61623; Ensure compliance with safety standards and project specificationsQualifications &amp; Skills:&#61623; MBA in Customer Relations or Marketing&#61623; Minimum of 3 years of relevant experience in construction, real estate, or related fields&#61623; Understanding of MEP systems, electrical cabling, city gas pipelines, and substations&#61623; Excellent interpersonal, communication, and negotiation skills&#61623; Ability to manage multiple projects and meet deadlines&#61623; Problem-solving mindset with a customer-centric approach&#61623; Knowledge of project management tools and softwareExperience: &#61623; Prior experience in builder/real estate projects execution is preferred&#61623; Experience with electrical systems, gas pipelines, and substations will be an added advantageJob Type: Full-timePay: &#8377;30,000.00 - &#8377;75,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In personSpeak with the employer +91 9911188779

Seair Global Pvt. Ltd

OverviewSEAIR Global Inc. is looking for a Customer Experience Lead to build and lead our customerservice function from the ground up. This is a rare opportunity to shape the customer experiencestrategy at a fast-growing company. You will work on the front lines, craft SOPs, build internalsystems, and partner across functions to bring our customers unmatched support, consistency andengagement.What You&rsquo;ll DoBuild from Scratch&#61623; Establish SEAIR&rsquo;s first customer service department &mdash; from team structure andprocesses to tools and training programs.&#61623; Define and implement scalable workflows, knowledge bases, and communicationprotocols.&#61623; Create and enforce SOPs to standardize support processes across all customer-facingfunctions.Frontline Leadership&#61623; Actively handle customer queries and complaints in the early stages to understand painpoints firsthand.&#61623; Filter inbound leads, route inquiries appropriately, and follow through to ensure a world-class experience.&#61623; Serve as the primary voice of the customer to internal stakeholders, ensuring feedbackloops drive product and service improvements.Training &amp;amp; Enablement&#61623; Train cross-functional employees (Sales, Ops, Account Management) on customerinteraction best practices.&#61623; Lead the creation of a centralized learning system and internal training resources for newworkflows, SKUs, and client services.Data-Driven Performance&#61623; Define and manage KPIs, SLAs, and CSAT/NPS benchmarks to track customersatisfaction and support efficiency.&#61623; Conduct ongoing quality assessments and performance reviews to drive serviceexcellence.&#61623; Report on customer insights, trends, and satisfaction metrics (CSAT) to the ExecutiveTeam regularly.Cross-Functional Collaboration&#61623; Partner closely with Operations, Product, Tech, and Sales to create a seamless customerjourney.&#61623; Lead initiatives that align with company growth plans and operational scalability.&#61623; Assist Account Managers with relationship-building and customer success strategies.Operational Excellence&#61623; Identify service bottlenecks and lead the design of scalable solutions that grow customerbase.&#61623; Manage scheduling, budgeting, and resource planning for the CX department.&#61623; Drive continuous improvement through data analysis, experimentation, and teamfeedback.What We&rsquo;re Looking For&#61623; 6+ years of experience in CX, client success, or customer support, ideally in logistics,eCommerce, or high-growth companies.&#61623; Proven track record of building, scaling, and leading customer-facing teams.&#61623; Exceptional written and verbal communication with executive-level presence.&#61623; Strong project management and data analysis skills (Excel proficiency required).&#61623; Experience working with platforms like Zendesk, Salesforce, ShipThis or other CRMtools.&#61623; Bachelor&rsquo;s degree or equivalent experience.You&rsquo;ll Excel In This Role If You&#61623; Thrive in ambiguity and can build structure where none exists.&#61623; Have strong emotional intelligence and empathy, balanced with urgency andaccountability.&#61623; Are an excellent coach, mentor, and motivator who builds trust across teams.&#61623; Are passionate about customers and constantly advocate for their success.&#61623; Aren&rsquo;t afraid to roll up your sleeves &mdash; whether that&rsquo;s handling a support ticket orredesigning a process.Bonus Points For&#61623; Experience implementing or managing a learning management system.&#61623; Background in startups or high-growth environments.&#61623; Previous ownership of CSAT/NPS strategy and improvement.&#61623; A sense of humor and team-first mindset.&#61623; Outstanding professional references.Job Type: Full-timePay: &#8377;70,000.00 - &#8377;75,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

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