customer relationship manager

Thomsun Group (East Fish Processing LLC)

About UsWe are looking for a Customer Relationship Manager in Ajman to establish and lead a dedicated department that will control the end-to-end value chain, ensure target achievement, and drive sustainable growth. This role will play a key part in strengthening coordination between sales, procurement, finance, warehouse, and logistics to deliver operational excellence and customer satisfaction.Key Responsibilities<ul><li>Lead, mentor, and develop a team of 4&ndash;6 members.</li><li>Manage sales demand forecasting, rolling forecasts, and budget planning.</li><li>Continuously monitor targets versus actual performance and ensure achievement of sales goals.</li><li>Work closely with management to drive growth strategies and improve sales platforms.</li><li>Conduct periodic salesman-wise KPI reviews against targets.</li><li>Participate in robust MRP planning in coordination with procurement and finance teams.</li><li>Coordinate with warehouse and logistics teams to ensure on-time deliveries.</li><li>Oversee sales order management and control processes.</li><li>Maintain strong coordination with customers to ensure high service standards.</li><li>Work with logistics for route planning and delivery optimization.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree in Commerce or Diploma in Material Management (preferred).</li><li>Minimum 7&ndash;8 years of experience in planning and customer coordination.</li><li>Strong leadership, analytical, and coordination skills.</li><li>Ability to manage cross-functional teams and drive performance.</li></ul>Benefits<ul><li>Opportunity to be part of Thomsun Group.</li><li>Experience-driven salary package.</li><li>Company visa and health insurance provided.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per month

Customer Relationship Manager | UAE Region

InsuranceDekho

<div>
 Relationship Manager
 
 We are seeking a dedicated Relationship Manager to join our dynamic team in Sambalpur. This role is ideal for professionals with expertise in motor insurance products and a passion for customer relationship management. With an experience range of 3-6 years, the ideal candidate will be responsible for managing sales targets and fostering strong relationships with new and existing clients.
 
 Key Responsibilities:
 <ul>
 <li>
 Efficiently onboard POSP (Point of Salesperson) and manage channels to enhance business growth.
 </li>
 <li>
 Design and implement effective sales plans to achieve or exceed monthly and annual targets.
 </li>
 <li>
 Maintain robust relationships with clients, addressing their needs and concerns effectively.
 </li>
 <li>
 Leverage expertise in motor insurance products to provide detailed information and advice to clients.
 </li>
 <li>
 Analyze market trends to identify new opportunities and strategies for business expansion.
 </li>
 <li>
 Utilize CRM tools to track client interactions, report on sales activities, and manage customer data securely.
 </li>
 <li>
 Conduct training sessions for teams to boost motivation and enhance their product knowledge and sales skills.
 </li>
 
 
 </ul>
 Required Skills:
 <ul>
 <li>
 In-depth knowledge of POSP onboarding processes and channel management strategies.
 </li>
 <li>
 Solid understanding of sales planning techniques and target setting.
 </li>
 <li>
 Proficiency in customer relationship management practices.
 </li>
 <li>
 Detailed knowledge of motor insurance products, regulations, and market conditions.
 </li>
 
 
 </ul>
 Secondary Skills:
 <ul>
 <li>
 Exceptional communication and negotiation skills to effectively interact with clients and stakeholders.
 </li>
 <li>
 Ability to train teams, motivate staff, and lead by example in achieving sales targets.
 </li>
 <li>
 Adept at conducting thorough market analysis for territory management purposes.
 </li>
 <li>
 Familiarity with various CRM platforms and reporting tools for efficient data management and reporting.
 </li>
 
 
 </ul>
 Experience Range:
 
 3-6 years
 
 Job Timing:
 
 This position requires the candidate to work in-office full-time from our Sambalpur location.
 
 Job Type:
 
 This role offers full-time employment under an in-office arrangement exclusively.
 
 
 If you meet the requirements outlined here, are enthusiastic about the role, possess the necessary skills, experience, dedication required as a Relationship Manager at our firm; we invite you to submit your application today!
 
 
 
 POSP Onboarding &amp; Channel Management,Sales Planning &amp; Target Achievement,Customer Relationship Management,Motor Insurance Product Expertise
</div>

Relationship Manager

CrelioHealth

<div>Role: Customer Success Manager (CSM) 


Experience: 2 &ndash; 5 Years

Location: Pune (Baner)

Department: Customer Success 


Role Overview

We are looking for a performance-driven Customer Success Manager (CSM) who will be responsible for driving Retention, Adoption, Engagement, Advocacy, Support Excellence and Revenue Growth across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers. 

<ul>
<li>Key Responsibilities 
1. Retention &amp; Revenue Ownership</li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts. 
 
2. Product Adoption &amp; Value Realisation</li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps. 
 
3. Client Engagement &amp; Relationship Management</li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts. 
 
4. Advocacy &amp; Customer Marketing</li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities. 
 
5. Support &amp; SLA Governance</li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams. 
 
6. Growth &amp; Expansion</li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth. 
 
Job Specifications</li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div>

Customer Success Manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Transmed

<div>
 
 
 Job purpose
 
 
 
 
 
 
 
 As Sales Executive at Transmed, you will be responsible for developing the Foodservice business with new and existing accounts. You will be responsible for your own customer base and you ensure high customer satisfaction through your product know-how, relationship building skills and perseverance in delivering the highest service.
 
 
 
 
 
 
 Key accountabilities
 
 
 
 
 
 
 Customer consultancy
 
 <ul>
 <li>
 Advise existing and new customers about the company's product portfolio and provide culinary solution to customers
 </li>
 <li>
 Attend demonstrations and seek customer feedback about products
 </li>
 <li>
 Understand customer's buying motives and provide appropriate solutions for customers
 </li>
 </ul>
 
 
 
 
 Relationship building and Business Development
 
 <ul>
 <li>
 Build and maintain strong relationships with new and existing customers
 </li>
 <li>
 Seek new customers across the assigned geography and develop business with new customers
 </li>
 <li>
 Grow sales of existing customers through strong relationships and technical consultancy
 </li>
 <li>
 Collaborate with Logistics and Customer Service to ensure high service levels after the order process
 </li>
 <li>
 Product know-how
 </li>
 <li>
 Develop and maintain a strong up to date product knowledge to advise customer through technical product details and product applications
 </li>
 </ul>
 
 
 
 
 Receivables and collection
 
 <ul>
 <li>
 Ensure that all receivables and collections are within the agreed payment / credit terms
 </li>
 <li>
 Collect payments from customers (in case of cheque payments)
 </li>
 </ul>
 
 
 
 
 Job requirements:
 
 <ul>
 <li>
 Degree in Hospitality Management, Food Science or other related field
 </li>
 <li>
 At least 1 - 3 years of related experience
 </li>
 <li>
 Passionate about selling Food items
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Good relationship building skills
 </li>
 <li>
 Result oriented
 </li>
 <li>
 Customer Focused
 </li>
 <li>
 Teamplayer
 </li>
 </ul>
 
 
</div>

Sales Executive

Capgemini Engineering

<div>
 
 
 Job Description &ndash; Senior Strategy &amp; Program Leader (Aerospace | Airbus)
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Experience:
 
 20+ Years
 
 
 
 Overview
 
 
 
 We are seeking a highly accomplished Senior Strategy &amp; Program Leader with over two decades of experience in the Aerospace domain, including extensive exposure to Airbus programs. The ideal candidate will drive strategic initiatives, manage complex projects, enhance customer relationships, and support business development efforts to enable organizational growth and operational excellence.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead
 
 strategic planning
 
 , long-term roadmap creation, and alignment with organizational and customer objectives.
 </li>
 <li>
 Oversee
 
 end‑to‑end project management
 
 across engineering, manufacturing, and digital transformation programs.
 </li>
 <li>
 Strengthen
 
 customer management
 
 through proactive engagement, performance reviews, and sustained relationship building with Airbus stakeholders.
 </li>
 <li>
 Support
 
 business development
 
 initiatives, including opportunity identification, proposal leadership, and partnership development.
 </li>
 <li>
 Collaborate with cross‑functional teams to ensure seamless delivery of aerospace programs in accordance with Airbus processes and standards.
 </li>
 <li>
 Drive continuous improvement, risk management, and operational excellence across strategic initiatives.
 </li>
 </ul>
 
 
 Required Skills &amp; Expertise
 
 
 <ul>
 <li>
 20+ years of experience in
 
 Aerospace
 
 , including substantial
 
 Airbus program exposure
 
 (e.g., A320, A350, A380, MRO, engineering services, digital projects).
 </li>
 <li>
 Strong experience in
 
 strategic planning
 
 ,
 
 program/project management
 
 , and
 
 customer relationship management
 
 .
 </li>
 <li>
 Proven success in
 
 business development
 
 , account growth, and strategic stakeholder engagement.
 </li>
 <li>
 Excellent communication, leadership, and cross‑functional team management abilities.
 </li>
 <li>
 Deep understanding of aerospace engineering processes, certification requirements, and OEM expectations.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Aeronautics, or related fields.
 </li>
 <li>
 PMP/PRINCE2 certification or equivalent (preferred).
 </li>
 <li>
 Experience working with multi‑cultural teams across global Airbus locations
 </li>
 </ul>
 
 
</div>

Project Manager

Emirates Islamic

<div>Job Responsibilities:
<ul><li>Develop and maintain strong working relationship with the customers virtually
</li><li>Retain existing clients through focused relationship management activities
</li><li>Handle service quality and operational issues of the assigned portfolio
</li><li>Facilitate in providing potential banking solutions based on identified needs of the client
</li><li>To keep up to date with latest market trends, customer preferences, changing customers behavior patterns and new products, as well as regularly monitoring activity by key competitors
</li><li>Sell &amp; Cross sell bank&rsquo;s products &amp; services to achieve the financial targets
</li><li>To be fully aware of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same
</li><li>To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as, maintaining a high level of confidentiality at all times.</li></ul></div>

Relationship Manager - Priority Banking (UAE Nationals)

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