customer relationship manager

Nesh India infrastructure

1. Role OverviewThe CRM will be responsible for managing all customer interactions post-booking, ensuring smooth coordination between clients and internal teams (sales, engineering, accounts, legal), and delivering a high-quality customer experience throughout the entire home-buying journey&mdash;from booking to possession.2. Key ResponsibilitiesA. Customer Onboarding &amp; Documentation<ul><li>Handle all formalities after booking: KYC, application forms, agreements, and payment schedules.</li><li>Coordinate with the legal team for Agreement to Sale, Sale Deed, and registry-related processes.</li><li>Ensure accurate documentation and maintain customer records in CRM software.</li></ul>B. Customer Communication &amp; Relationship Building<ul><li>Serve as the single point of contact (SPOC) for all customer queries.</li><li>Provide regular project updates, milestone completion reports, and possession timelines.</li><li>Communicate delays, changes, or important notices transparently and professionally.</li></ul>C. Payment Follow-ups &amp; Financial Coordination<ul><li>Share payment schedules and reminders as per construction-linked milestones.</li><li>Coordinate with the accounts team on receipts, invoicing, GST, and NOCs.</li><li>Assist customers with loan processing: bank coordination, disbursement follow-up, and document support.</li></ul>D. Complaint &amp; Grievance Handling<ul><li>Log, track, and resolve customer complaints related to site issues, quality concerns, or service requests.</li><li>Coordinate with engineering, maintenance, and site teams for quick resolution.</li><li>Maintain a zero-pendency approach for customer grievances.</li></ul>E. Possession &amp; Handover<ul><li>Prepare possession letters, welcome kits, and final settlement statements.</li><li>Coordinate for registration, final payments, and unit handover.</li><li>Ensure snagging (pre-possession inspection) is completed and issues are resolved.</li></ul>F. Post-Possession Support<ul><li>Support customers with society formation, utility connections, and maintenance queries.</li><li>Manage loyalty programs, referral schemes, and client engagement activities.</li></ul>3. Skills &amp; Competencies Required<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer-first mindset and problem-solving ability.</li><li>Familiarity with real estate documentation processes.</li><li>Basic knowledge of MS Office, CRM tools, and email communication.</li><li>Ability to manage pressure and handle multiple clients simultaneously.</li><li>Ethical, transparent, and professional approach at all times.</li></ul>4. Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (MBA preferred but not mandatory).</li><li>1&ndash;5 years of experience in CRM, sales coordination, or customer service (real estate experience is an advantage).</li><li>Freshers with good communication skills may also be considered (for CRM Executive).</li></ul>5. Reporting Structure<ul><li>Reports to: CRM Manager / Sales Head / Project Director</li><li>Works closely with: Sales, Accounts, Legal, Engineering, Maintenance Teams</li></ul>6. Key Performance Indicators (KPIs)<ul><li>Customer satisfaction score</li><li>Turnaround time for query &amp; complaint resolution</li><li>Payment collection timelines</li><li>Accuracy of documentation</li><li>Possession completion and closure of snag issues</li><li>CRM MIS reporting quality and punctuality</li></ul>7. Ethical &amp; Professional Expectations<ul><li>Maintain strict confidentiality of customer information.</li><li>Ensure all communication is transparent, honest, and aligned with company policies.</li><li>Follow zero-tolerance standards for misinformation or false commitments.</li><li>Uphold the company&rsquo;s reputation through professionalism and timely action.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Food provided</li><li>Internet reimbursement</li></ul>Ability to commute/relocate:<ul><li>Danapur, Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Have you worked in a real estate firm before?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer relationship management: 5 years (Required)</li></ul>Work Location: In person

Customer Relationship Manager

iTec Logics Pvt Ltd

<ul><li>Establish and maintain positive relationships with existing clients.</li><li>Provide prompt, efficient, and satisfactory responses to customer inquiries.</li><li>Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.</li><li>Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.</li><li>Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.</li></ul>Your tasks<ul><li>Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.</li><li>Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.</li><li>Monitor customer feedback regularly and identify areas of improvement in our products and services.</li><li>Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: &#8377;20,000 &ndash; &#8377;30,000 per month (depending on skills and experience).Why Join Us:<ul><li>Work with a reputed and fast-growing legal compliance firm.</li><li>Opportunity to engage with diverse clients and industries.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

Seven Hiring

Job Title: Customer Relationship Manager (CRM)Location: Jaipur, RajasthanRole Overview:We are seeking a highly proactive and customer-focused CRM professional to join our jewelry manufacturing team. The ideal candidate will be responsible for building strong relationships with clients, enhancing customer experience, streamlining communication, and driving repeat and premium business opportunities.Key Responsibilities:<ul><li>Manage and nurture strong relationships with existing B2B and High-Value clients.</li><li>Act as the primary point of contact between clients and internal teams (Design, Production, Logistics).</li><li>Understand customer requirements and ensure timely order updates &amp; delivery coordination.</li><li>Develop and implement CRM strategies to improve customer retention and satisfaction.</li><li>Handle client feedback, resolve concerns promptly, and ensure service excellence.</li><li>Maintain accurate records of customer interactions using CRM software/tools.</li><li>Identify cross-selling and up-selling opportunities for premium jewellery categories.</li><li>Work closely with Marketing to execute customer engagement and loyalty programs.</li><li>Analyze customer trends and provide insights to management for business growth.</li><li>Monitor service metrics and create regular performance reports.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (MBA preferred)</li><li>5&ndash;7 years of proven experience in CRM, Client Servicing, or Customer Success roles</li><li>Experience in luxury or jewellery industry preferred</li><li>Proficiency in CRM tools and MS Office</li><li>Strong communication, negotiation &amp; relationship-building skills</li></ul>Job Type: Full-timePay: &#8377;900,000.00 - &#8377;2,000,000.00 per yearApplication Question(s):<ul><li>Do you have 5&ndash;7 years of experience specifically in CRM, Client Servicing, or Customer Success?</li><li>Are you experienced in managing B2B or high-value premium clients and handling end-to-end communication (orders, updates, deliveries, feedback)?</li><li>Are you proficient in using CRM tools/software and MS Office for client reporting and data management?</li><li>Have you previously worked in the jewellery, luxury retail, or manufacturing industry?</li></ul>Work Location: In person

Ashriya enterprises

Responsibilities<ul><li>Managing and optimizing CRM platforms</li><li>Developing customer journey maps</li><li>Monitoring key performance indicators (KPIs), such as customer engagement rate and retention rate</li><li>Implementing or updating CRM systems</li><li>Training employees to use CRM systems effectively</li><li>Collaborating with sales and marketing professionals to attract and retain new customers</li><li>Overseeing privacy compliance within a company&rsquo;s CRM system, including the General Data Protection Regulation (GDPR)</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;25,000.00 per monthWork Location: In person

Gold Coins Club Resort

Key Responsibilities<ul><li>Build and manage strong relationships with guests, members, and corporate clients.</li><li>Ensure a seamless experience for guests from arrival to departure.</li><li>Communicate effectively in multiple languages to provide personalized service.</li><li>Understand guest requirements and coordinate with various departments (Front Office, F&amp;B, Events, Housekeeping, etc.).</li><li>Handle guest feedback, concerns, and queries professionally and promptly.</li><li>Maintain detailed records of guest preferences, visits, and interactions.</li><li>Support membership queries, renewals, and upgrades (if applicable).</li><li>Collaborate with sales and operations teams for client engagement and service delivery.</li><li>Assist in hospitality events, client visits, and walkthroughs when needed.</li><li>Ensure high levels of guest satisfaction and repeat business.</li></ul>Job Type: Full-timePay: &#8377;50,000.00 - &#8377;60,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Skinfinity- Skin and laser clinic

Roles and ResponsibilitiesFemale person apply for this job who has experience in Healthcare and Derma clinic.Knowledge of skin and health clinic is mandatory.1. Receiving phone calls inquires answering as per SOP 2. scheduling appointments for the clients basis availability 3. Interact with clients answer calls 4. Prepare bills &amp; manage the cash 5. Manage petty cash &amp; prepare cash vouchers 6. Preparing daily reports - Closing Report and Stock Report 7. Responsible for daily Cash 8. Good typing speed 9. To update all the information on CRM software 10. Good Computer knowledge 11. Calling clients to inform them about a special scheme12. Calling Leads received through various platforms and entering in CRM software.Requirement : Only Female Candidates should applyPreference to Candidates having prior work experience with premium skin clinic/ spa/ Health club/ SalonGood communication skillsPresentable Personality Good Computer knowledgeJob Type: Full-timeSalary: &#8377;22,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Free Lunch Facility</li><li>Incentives on Conversions</li><li>Doctor driven clinic with good environment for Females.</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Incentives</li><li>Yearly bonus</li></ul>Ability to commute/relocateGurgaon sector 28, Skinfinity derma clinic.Experience:<ul><li>Microsoft Office: 1 year (Preferred)</li><li>Front desk - Receptionist: 1 year (Required)</li><li>Total work: 2 years (Required)</li></ul>Job Type: Full-timePay: &#8377;22,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Experience:<ul><li>Customer relationship management: 1 year (Required)</li></ul>Work Location: In person

Customer Relationship Manager ( Female)

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Customer Relationship Manager

Customer Relationship Manager

Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Customer Relationship Manager

Customer Relationship Manager ( Female)