customer relationship manager

QuaNode

About QuaNodeQuaNode is a startup studio focused on simplifying software development, private IoB and causal AI. Our mission is to provide entrepreneurs and developers with an engine that streamlines the development process and allows them to focus on creating value for their users. We believe that user experience is paramount to success, and we strive to build tools that enhance the user experience.⸻Role OverviewQuaNode is seeking an experienced and highly motivated Customer Relationship Manager with a strong background in business development, strategic partnerships, and client engagement.This is a full-time remote role for a professional capable of building long-term business relationships, identifying growth opportunities, and driving strategic collaborations with clients, startups, enterprises, and technology partners.The ideal candidate combines strong communication and relationship management skills with a deep understanding of technology businesses, SaaS ecosystems, software services, and developer-focused products.⸻Key ResponsibilitiesClient Relationship Management<ul><li>Build and maintain strong long-term relationships with clients, partners, and stakeholders</li><li>Serve as the primary point of contact for strategic accounts</li><li>Understand client business needs and align QuaNode solutions accordingly</li><li>Ensure high levels of customer satisfaction and successful engagement outcomes</li></ul>Strategic Communication<ul><li>Collaborate closely with engineering and product teams to communicate customer needs</li><li>Prepare reports, market insights, and partnership recommendations</li><li>Represent QuaNode in meetings, conferences, online events, and business discussions</li><li>Help position QuaNode technologies and products within target markets</li></ul>⸻RequirementsProfessional Qualifications<ul><li>Proven experience in customer relationship management, account management, or business development</li><li>Strong background in B2B partnerships and strategic communications</li><li>Experience working with software companies, SaaS platforms, startups, or technology services</li><li>Understanding of software development ecosystems and modern technology products</li><li>Ability to manage multiple stakeholders and long-term business relationships</li></ul>Skills<ul><li>Excellent communication and presentation skills</li><li>Strong negotiation and relationship-building abilities</li><li>Strategic thinking and business analysis capabilities</li><li>Ability to work independently and drive initiatives proactively</li><li>Strong organizational and reporting skills</li></ul>⸻What We Offer<ul><li>Opportunity to work with an innovative technology startup studio</li><li>Exposure to cutting-edge software and AI technologies</li><li>Strategic involvement in product growth and ecosystem development</li><li>Flexible remote work environment</li></ul>⸻How to ApplyPlease send your CV and any relevant portfolio, LinkedIn, or business references to:apply@quanode.comWork Location: Remote

Customer Relationship Manager

Right Vendor Technical Services

About the Role:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience.Mandatorily from Fit-out industry.Key Responsibilities:● Handle inbound and outbound customer calls/leads.● Understand customer requirements for home interiors/modular solutions.● Qualify leads based on budget, location, and project timelines.● Schedule meetings/site visits for designers or sales consultants.● Maintain lead data and follow-ups in CRM systems.● Explain company services, design process, and offers to customers.● Coordinate with sales and design teams for smooth lead handover.Requirements:Mandatorily from Fit-out industryBachelor&rsquo;s degree in any discipline (Business Administration/Marketing preferred).Proven experience in customer service, client servicing, or a similar role.Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.Proficiency in MS Office and CRM software is an added advantage.Ensure high conversion from inquiry to consultation stage.Achieve daily/weekly lead generation and appointment targets.Build strong customer relationships through timely communication.Why Join Us?Opportunity to work with a dynamic team.Career growth and learning opportunities.Positive and customer-centric work culture.Pay: Up to AED7,000.00 per monthExperience:<ul><li>Fit-out: 1 year (Required)</li></ul>Work Location: In person

Customer Relationship Manager (Pre - Sales)

Job description:About the Role:We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience.Mandatorily from Fit-out/Construction/Real Estate industry.Key Responsibilities:● Handle inbound and outbound customer calls/leads.● Understand customer requirements for home interiors/modular solutions.● Qualify leads based on budget, location, and project timelines.● Schedule meetings/site visits for designers or sales consultants.● Maintain lead data and follow-ups in CRM systems.● Explain company services, design process, and offers to customers.● Coordinate with sales and design teams for smooth lead handover.Requirements:Bachelor&rsquo;s degree in any discipline (Business Administration/Marketing preferred).Proven experience in customer service, client servicing, or a similar role.Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Ability to multitask and work in a fast-paced environment.Proficiency in MS Office and CRM software is an added advantage.Ensure high conversion from inquiry to consultation stage.Achieve daily/weekly lead generation and appointment targets.Build strong customer relationships through timely communication.Why Join Us?Opportunity to work with a dynamic team.Career growth and learning opportunities.Positive and customer-centric work culture.Pay: Up to AED7,000.00 per monthWork Location: In person

Customer Relationship Manager - Female - Pre sales

Doggett Equipment Services Group

<div><div>Territory Manager</div>
<div></div><div>Classification 
Exempt 
 
Job Summary 
The Territory Manager will develop long term partnerships with our customers to build win/win solutions within an assigned territory while promoting all aspects of Doggett Toyota Lift in a professional manner. 
 
Essential Functions</div>
<ul><li>Use Company provided systems/tools to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner</li>
<li>Effectively understand and use manufacturers&rsquo; programs and resources to attain acceptable market share levels</li>
<li>Sell whole-goods, parts and service as a customer solution and build long term relationships within the territory to maximize customer and company profitability</li>
<li>Develop a keen awareness of the competition and competitive products, as well as business and industry trends</li>
<li>Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site</li>
<li>Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.</li>
<li>Work in conjunction with Sales Manager and Sales Support Group department, responsible for follow-up and expediting of whole good orders</li>
<li>Coordinate and/or communicate with customers and applicable departments to ensure timely pickup and delivery</li>
<li>Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook</li>
<li>Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set</li>
<li>Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts</li>
<li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service</li>
<li>Perform all other duties as assigned by management in a professional and efficient manner</li>
</ul>
<div> 
Qualifications</div>
<ul><li>Minimum 1 year of sales experience and/or training preferred</li>
<li>High school diploma or GED required; College degree preferred</li>
<li>Solid understanding of local market conditions</li>
<li>Strong communication and interpersonal skills required</li>
<li>Excellent customer service skills</li>
<li>Proficient in Microsoft Office</li>
</ul>
<div> 
Travel Requirements 
Ability to travel 15% of the time or as needed 
 
The Territory Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.</div>
<div></div><div>Doggett is an Equal Employment Opportunity Employer</div></div>

Territory Manager

Revelation Pharma

<div>Role Summary 
The 503A Customer Success Manager supports our 503A compounding pharmacy sales team by ensuring a positive and successful experience for veterinarians and veterinary hospitals. They play a pivotal role in nurturing newly onboarded clients, developing relationships with current prescribers, and cross-selling to increase revenue growth. They serve as the bridge between initial prospect interest and sustained account growth, ensuring a seamless and proactive approach to customer engagement. A customer success manager is key to improving the customer service experience for existing providers, fostering long-term satisfaction and loyalty. 
Job Activities and Responsibilities
The responsibilities listed below are subject to change. 
Onboarding and supporting new doctors:<div><ul><li>
Communicate the value of our compounded medications and services to support new account growth.</li><li>
Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative.</li><li>
Assist with account setup and onboarding for customers unfamiliar with pharmacy processes.</li><li>
Serve as the primary point of contact following initial ordering.</li><li>
Coordinate in-person meetings with outside field representatives when additional support is needed.</li><li>
Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings.</li></ul> 
Current Account Support:<ul><li>
Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support.</li><li>
Partner with field sales representatives to provide tailored solutions that support customer retention and account growth.</li><li>
Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns.</li><li>
Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution.</li><li>
Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network.</li><li>
Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools.</li></ul> 
Collaboration with Field Sales<ul><li>
Support field representatives through provider communication, account insights, and sharing relevant customer updates.</li><li>
Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate.</li><li>
Provide account activity updates, growth opportunities, and customer history to support sales efforts.</li></ul> 
Market &amp; Product Expertise<ul><li>
Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers.</li><li>
Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning.</li><li>
Optional: Participate in industry conferences, meetings, and networking events as needed.</li></ul> 
Reporting &amp; Performance Tracking<ul><li>
Document customer interactions, activities, and opportunities within CRM systems.</li><li>
Monitor key performance metrics including account growth, retention, and activity levels.</li><li>
Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership.</li></ul> 
Qualifications &amp; Education Requirements<ul><li>
High school diploma required.</li><li>
Veterinary Technician or Pharmacy Technician education/certification is strongly preferred.</li><li>
3+ years of veterinary industry or compounding pharmacy experience preferred.</li><li>
Strong verbal and written communication skills with the ability to build relationships.</li><li>
Comfortable working in a high-volume phone call and customer engagement environment.</li><li>
Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred.</li><li>
Strong organizational, problem-solving, and relationship-building skills.</li><li>
Self-motivated, goal-oriented, and proactive in identifying growth opportunities.</li><li>
Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus.</li></ul> 
Competencies<ul><li>
Ability to Thrive in a Remote Environment</li><li>
Strong Time Management &amp; Self-Leadership</li><li>
Positive attitude and strong work ethic</li><li>
Customer-focused mindset</li><li>
Strong communication and presentation skills</li><li>
Active listening and relationship-building abilities</li><li>
Highly Organized and Self-Sufficient</li><li>
Adaptable and collaborative team player</li><li>
Results-driven with a sense of ownership and initiative</li></ul> 
Benefits 
<ul><li>
Comprehensive health benefits including medical, dental, and vision coverage</li><li>
Company-paid life insurance</li><li>
Supplemental insurance options</li><li>
Paid Time Off (PTO)</li><li>
401(k) retirement plan with company match</li><li>
Paid sick leave</li></ul> 
Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div></div>

503A Customer Success Manager, Animal Health

Ascendum Machinery

<div>Description:

The Customer Support Manager (CSM) is responsible for leading the sales and operational support of service and parts for all Ascendum product lines across their assigned region. This role focuses on developing customer relationships, promoting product support solutions, and driving growth through strategic support initiatives. The CSM works closely with internal teams to deliver a high level of service and value to customers, ensuring long-term satisfaction and equipment performance.
RESPONSIBILITIES<ul><li>
Markets and sells the value of parts and service to customers.</li><li>
Develops and maintains customer relationships at all levels.</li><li>
Review and quote all Ascendum block time customer offerings.</li><li>
Helps prospect for new markets, customers and applications within all Ascendum regions.</li><li>
Develops good knowledge of competitive products and suppliers.</li><li>
Produce Ascendum Total Maintenance and Repair Agreements and multi-year Customer Support Agreements.</li><li>
Review the product support elements of Ascendum governmental bids and quotes.</li><li>
Provides input on annual forecasts for region and territory potential.</li><li>
Resolves customer product support issues, as necessary.</li><li>
Works with regional management teams and corporate staff to support goals and marketing ideas for increasing product support sales.</li><li>
Provides customer service and prospecting skills with the ability to approach the sales process creatively and in a professional and consultative manner.</li><li>
Provide monitoring and oversight for remote parts routes and field support activity.</li><li>
Provides customers with information for helping to cost effectively manage equipment.</li><li>
Utilizes and maintains key product support metrics and customer data.</li><li>
Specialist in telematics; Active Care Direct, Co-pilot, and other systems.</li><li>
Provide key account support as required to ensure customer satisfaction.</li><li>
Other duties as may be assigned to meet company goals and objectives.</li></ul>
Requirements:

Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:<ul><li>
Bachelor&rsquo;s degree in business or a related field, or equivalent industry experience.</li><li>
5&ndash;10 years of experience with a construction equipment dealership.</li><li>
Proven customer relationship management skills.</li><li>
Solid understanding of product support metrics and KPIs.</li><li>
Proficiency with Microsoft Windows applications and CRM tools.</li><li>
Strong organizational and planning abilities.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to handle confidential information with discretion.</li><li>
Strong analytical and problem-solving skills with a practical mindset.</li><li>
Excellent verbal and written communication skills, adaptable to various audiences.</li><li>
Active listening and relationship-building capabilities.</li><li>
Self-motivated, enthusiastic, and results-driven.</li><li>
Strong customer focus with a passion for service excellence.</li><li>
Ability to work independently with integrity, initiative, and sound planning.</li><li>
Comfortable working extended hours when necessary.</li><li>
Goal-oriented, with a drive to add value in every customer interaction.</li><li>
In-depth knowledge of parts and service operations within the construction equipment industry.</li></ul>
PHYSICAL DEMANDS<ul><li>
While performing this job, the employee is regularly required to talk or hear.</li><li>
The position requires the ability to sit, stand and walk for long periods.</li><li>
This position requires the ability to stoop, bend, climb and crawl.</li><li>
Must be able to occasionally lift or move up to 30 pounds.</li><li>
Ability to operate a company vehicle and travel to customer sites, branch locations, or job sites regularly.</li><li>
Comfortable working around construction equipment in outdoor environments, including varying weather conditions.</li></ul>
Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.
TRAVEL REQUIREMENTS: Up to 60%</div>

Customer Support Manager

Mansfield Energy

<div>The Supervisor, Customer Relations, plays a pivotal role in the new onboarding and supervision of newly onboarded Operations Success Managers who deliver unparalleled service and cultivate lasting relationships with our clients. This individual will manage a specific portfolio of accounts while also supporting the training and growth of the newest team members. The ideal candidate will possess a blend of operational expertise, coaching acumen, and relationship management skills to propel the success and profitability of our customer success team.<h1 class="jobSectionHeader">
Responsibilities:</h1> 
Operational Leadership:<ul><li>
Regularly collaborate with team members to support the vision, goals, and objectives for the customer success team in alignment with company objectives.</li><li>
Execute and coordinate maintaining the team's focus on high performance and continual improvement of key processes.</li><li>
Coordinate team scheduling and staffing to ensure excellent customer service and response.</li><li>
Provide regular feedback and training opportunities for newer team members.</li><li>
Leverage high-impact reporting for executive decision-making and performance assessment.</li><li>
Engaging team involvement in resolving service delivery issues to ensure customer satisfaction.</li><li>
Assist in the preparation of comprehensive business reviews for customers.</li></ul> 
Coaching and Mentoring:<ul><li>
Develop hiring skills and strategies to attract and keep top-quality talent.</li><li>
Promote and foster a customer-focused culture across the company.</li></ul><ul><li>
Help the team focus on what is within their control to achieve success</li><li>
Regularly review and celebrate staff performance while addressing any issues constructively</li><li>
Aid in developing clear goals for the team and formulate coaching strategies to achieve or exceed them.</li><li>
Promote positive accountability and follow-up to achieve goals.</li></ul> 
High-Level Issue Resolution:<ul><li>
Serve as the escalation point for operational issues affecting customer experience.</li><li>
Proactively engage team strategies to prevent recurring issues and improve customer retention.</li></ul> 
Teamwork:<ul><li>
Collaborate with team members and various departments to support assigned customers.</li><li>
Provide backup support across all functions within the OSM team.</li><li>
Share best practices and learning opportunities with peers across all teams.</li><li>
Document cross-training procedures and expectations for the team.</li><li>
Collaborate with Customer Relations Manager to develop common, scalable business practices.</li></ul> 
Relationship Management:<ul><li>
Support the team in developing regular communication strategies with existing customers.</li><li>
Advocate for customers' needs across all levels of the organization.</li></ul> 
Sales Organization Engagement:<ul><li>
Collaborate with the SAE and SSM teams to maintain visibility into key accounts.
</li><li>Engage with sales leadership to promote cross-departmental engagement for customer retention.</li></ul> 
Position Requirements: 
Formal Education &amp; Certification<ul><li>
Bachelor&rsquo;s degree or equivalent experience required</li></ul> 
Knowledge &amp; Experience<ul><li>
4+ years business to business experience preferably in a customer account management or customer relationship management role</li><li>
2+ years operations leadership preferred</li><li>
Petroleum Industry experience preferred</li><li>
Intermediate Microsoft Excel, Access and Outlook skills</li></ul> 
Qualifications &amp; Characteristics<ul><li>
Working knowledge of sales and customer service
</li><li>Ability to create and present reporting and presentations in front of customers</li><li>
Strong attention to detail</li><li>
Strong written and verbal communication skills</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to work in a team environment</li></ul> 
Work Environment<ul><li>
Hybrid Schedule available once training is completed &ndash; 3 days in the office, 2 days remote</li><li>
Sitting for extended periods of time</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components</li></ul> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Supervisor, Customer Relations - Hybrid Schedule

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