customer relationship manager

Mobilink Bank

<div>
 
 
 Job Title:
 
 Relationship Manager Digital Sales
 
 
 
 Job Grade:
 
 OG-III
 
 
 
 Location:
 
 Islamabad
 
 
 
 Reports to:
 
 AVP
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a Relationship Manager &ndash; Digital Sales to drive acquisition and growth of banking products through Point of Sale (POS) and digital channels. The role requires hands‑on experience with banking products, merchant onboarding, and relationship management to achieve sales targets and enhance customer value.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Responsible to drive and manage the execution of sales strategy and customer acquisition process in order to meet, exceed portfolio growth and cross sell targets.
 </li>
 <li>
 Ensure targeted percentage of portfolio of CASA is achieved.
 </li>
 <li>
 Must possess knowledge about CASA &amp; bilinear fundamental to achieve CASA growth through POS machine and NTB.
 </li>
 <li>
 Identify target customers both locally within the region/ area in order to establish a basis for potential business.
 </li>
 <li>
 Achieve fairly deposit to support liability segment growth by complying with State Bank guidelines.
 </li>
 <li>
 Establish and maintain good relationships with key potential clients, and develop these into successful, ongoing business relationships.
 </li>
 <li>
 Acquire new portfolio to maximize sales performance to achieve revenue targets through Liability products.
 </li>
 <li>
 Ensue liability mobilization over a large number of accounts to minimize concentration risk and volatility in the portfolio.
 </li>
 <li>
 Expands revenue by marketing new products and services to existing and new clients.
 </li>
 <li>
 Ensure the objectives are met within Bank policies, procedures, strategies and maintain coordination with internal units of the bank.
 </li>
 <li>
 Ensure deposit mobilization and NTB account Opening.
 </li>
 <li>
 Handle activities ranging from identifying client&rsquo;s financial needs and provide a need-based solution to clients like Payments &amp; Cash Management, Trade Services, Investment Banking.
 </li>
 <li>
 Seek opportunities to cross-sell or upsell to existing clients.
 </li>
 <li>
 Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
 </li>
 <li>
 Resolve any customer complaints promptly and professionally.
 </li>
 <li>
 Any task/ assignment assigned by Line Manager to be completed in efficient and effective manner.
 </li>
 </ul>
 
 
 
 
 
 Job Requirement
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree from a reputable Institution in business administration, commerce, accounting, marketing, economics or finance.
 </li>
 <li>
 Have a minimum of 2 years of relevant work experience in sales planning, management, and operations experience within the retail/consumer banking.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking, customer behavior and distribution
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Customer focused
 </li>
 <li>
 Proficient in MS office
 </li>
 <li>
 Ability to work in a team
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Knowledge of Banking products/processes and policies.
 </li>
 <li>
 Understanding of compliance and regulatory requirements for each of the products
 </li>
 </ul>
 
 
</div>

Relationship Manager Digital Sales

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

National Truck Protection

<div>Position Summary:
The Concierge Claims Specialist is responsible for managing the end‑to‑end claims experience for strategic, high‑profile business partners and fleet customers. This role functions as a relationship manager and trusted advisor, delivering a white‑glove, account‑management approach to claims handling for medium‑ and heavy‑duty commercial vehicle service contracts. Serving as the primary liaison between elite partners, fleet customers, executive stakeholders, repair vendors, and internal leadership, the Concierge Claims Specialist exercises independent judgment to adjudicate diesel and engine‑related failures, proactively manage claim outcomes, and align claims strategies with partner expectations and organizational goals. 
Key Responsibilities
Strategic Account &amp; Relationship Management:<ul><li>
Serve as the primary account manager and point of contact for assigned strategic partners, fleet customers, and elite business accounts.</li><li>
Build and maintain strong working relationships with partner representatives, fleet managers, and senior customer contacts to ensure confidence in the claims process.</li><li>
Deliver a high‑touch, concierge‑level service experience, tailored to partner‑specific service standards and operational needs.</li><li>
Represent the organization professionally in escalated or sensitive claim situations, reinforcing trust, transparency, and brand values.</li></ul>
Claims Evaluation &amp; Decision‑Making:<ul><li>
Independently manage the full lifecycle of complex and high‑visibility claims, from first notice through resolution and payment.</li><li>
Analyze and adjudicate diesel, gas engine, and component failures in accordance with vehicle service contract terms, coverage interpretations, and authority guidelines.</li><li>
Evaluate diagnostic findings, ECM data, repair estimates, maintenance histories, and supporting documentation to determine coverage applicability and repair scope.</li><li>
Exercise discretion and judgment to approve, modify, or deny claims and related expenses within delegated authority.</li></ul>
Negotiation &amp; Cross‑Functional Coordination:<ul><li>
Collaborate with repair facilities, vendors, parts suppliers, and internal teams to validate failures, negotiate repair terms, and expedite resolutions to minimize fleet downtime.</li><li>
Lead negotiations related to repair scope, labor times, and parts pricing, balancing cost control with partner satisfaction.</li><li>
Coordinate internally with leadership, technical teams, and management to resolve non‑standard, high‑impact, or escalated claims.</li></ul>
Strategic Insight &amp; Continuous Improvement:<ul><li>
Monitor and analyze claim trends, recurring issues, and cost drivers across assigned accounts or fleets.</li><li>
Provide actionable insights and recommendations to leadership regarding service improvements, claim strategies, and product or process enhancements.</li><li>
Participate in partner‑specific calibration calls, training sessions, and joint initiatives to ensure alignment with performance expectations and service metrics.</li><li>
Maintain comprehensive and accurate documentation of all claim activity and partner interactions.</li><li>
Provide professional updates, reporting, and recommendations to upper management to support informed decision‑making.</li><li>
Ensure all claims handling activities comply with company policies, contractual obligations, regulatory requirements, and industry best practices.</li></ul> 
Qualifications<ul><li>
3+ years of experience in claims handling, account management, warranty administration, vehicle service contract adjudication, insurance, fleet manager or a related customer‑facing professional role.</li><li>
Demonstrated experience managing high‑profile customers, strategic accounts, or fleet relationships.</li><li>
Hands‑on experience with diesel engine claims or medium/heavy‑duty commercial vehicle environments strongly preferred.</li><li>
Proven ability to exercise independent judgment in resolving non‑routine, complex, or escalated issues.</li><li>
Strong negotiation, communication, and relationship‑management skills, with the ability to influence outcomes at multiple organizational levels.</li><li>
Ability to manage competing priorities while maintaining a high standard of service in a fast‑paced environment.</li><li>
Proficiency with claims management systems and Microsoft Office Suite.</li><li>
Associate&rsquo;s degree or higher, or completion of a technical or trade program, preferred.</li></ul></div>

Concierge Claims Specialist

Softtrend

Role SummaryThe Sales Account Manager is responsible for driving revenue growth by managing and expanding the portfolio of customersThe role focuses on customer coverage, pipeline generation, and deal execution, while collaborating with Product Owners for vendor alignment.The Sales Account Manager ensures consistent business flow, customer satisfaction, and identification of new opportunities within their assigned territory or customer base.Key Responsibilities1. Revenue Generation &amp; Target Achievement<ul><li>Own and deliver revenue targets for assigned accounts/territory</li><li>Drive volume business with a focus on consistent deal flow</li><li>Support margin objectives through disciplined pricing</li></ul>2. Customer Coverage &amp; Relationship Management<ul><li>Manage day-to-day relationships with assigned customers</li><li>Act as the primary point of contact for customer inquiries and requirements</li><li>Ensure high customer satisfaction and retention</li><li>Confirming customer requirements, budget, timeline, and decision-makers</li><li>Managing opportunity progression across all sales stages</li><li>Maintaining a healthy pipeline aligned with assigned targets</li><li>Ensuring accurate tracking and updates in CRM</li><li>Customer visits &amp; calls</li><li>Market mapping</li><li>Campaign follow-ups</li></ul>3. Pipeline Generation<ul><li>Build a healthy and continuous pipeline through.</li></ul>4. Opportunity Management<ul><li>Manage opportunities from:</li><li>Qualification</li><li>Proposal</li><li>Closing</li><li>Handle standard deals independently</li></ul>5. Vendor &amp; Product Alignment<ul><li>Work with Product Owners to:</li><li>Get pricing and quotations</li><li>Align with vendor offers and promotions</li><li>Ensure correct positioning of solutions</li></ul>6. Cross-Selling &amp; Upselling<ul><li>Identify opportunities to:</li><li>Introducing new products/vendors</li><li>Expand existing customer spending</li><li>Leverage internal teams to maximize account potential</li></ul>7. CRM &amp; Reporting Discipline<ul><li>Maintain accurate and up-to-date CRM records:</li><li>Opportunities</li><li>Forecasts</li><li>Activities</li><li>Provide regular sales forecasts and updates</li></ul>.Job Type: Full-timeWork Location: In person

Sales Account Manager

JPC Connectivity

Job Description We are seeking a proactive and customer-oriented Account Manager to manage strategic relationships with major Cloud Service Providers customers like Google, Oracle, Microsoft, and AWS in the server and datacenter industry.This role will focus on daily project coordination, customer communication, and account development. You will work closely with our Field Application Engineers (FAEs) and Program Manager (PMs), who will provide full technical support, allowing you to focus on relationship building and commercial success.Responsibilities:<ul><li>Act as the primary point of contact for assigned Cloud Service Providers customers like Google, Oracle, Microsoft, and AWS customer accounts.</li><li>Track and follow up on project schedules, RFQ/RFI processes, and sample deliveries.</li><li>Maintain close communication with customers&rsquo; procurement, PM, and engineering teams.</li><li>Coordinate with internal cross-functional teams including FAE, production, logistics, and product management.</li><li>Identify new opportunities for design-in and commercial expansion.</li><li>Prepare internal reports and participate in quarterly business reviews (QBRs).</li><li>Support business development activities including on-site customer visits and trade show participation when needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business, Engineering, or a related field.</li><li>2&ndash;5 years of experience in B2B sales, account management, or project coordination, preferably in hardware or electronic components.</li><li>Experience working with OEM/ODM customers in the server, storage, or networking industry is a strong plus.</li><li>Excellent interpersonal and communication skills in English (Mandarin is a plus).</li><li>Ability to prioritize, manage time effectively, and handle multiple accounts simultaneously.</li><li>Team player with a proactive, problem-solving mindset.</li></ul>Preferred Skills:<ul><li>Experience with Datacenter Networking or Telecom applications.</li><li>Knowledge of reverse engineering processes and manufacturing techniques for custom cable solutions.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and innovative work environment with exposure to industry-leading clients.</li></ul>Job Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Milpitas, CA 95035

Account Manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Berkeley me

Role Overview:The organization is seeking a dynamic and sales-driven Relationship Officer to build, manage, and enhance customer relationships while driving revenue growth. The role integrates sales excellence, proactive client engagement, and exceptional customer service, including handling inbound and outbound communications with clients and prospects for an education industry (training) organization.Key Responsibilities:Sales &amp; Business Development<ul><li>Drive sales performance by identifying new business opportunities and converting leads into clients</li><li>Conduct outbound calls to prospective customers to generate leads, present offerings, and close sales</li><li>Follow up consistently on leads, inquiries, and prospects to maximize conversion rates</li><li>Achieve and exceed monthly and quarterly sales targets</li><li>Promote products/services effectively to maximize revenue generation</li></ul>Customer Relationship Management<ul><li>Build and maintain strong, long-term relationships with clients</li><li>Handle inbound calls from customers, addressing inquiries, providing information, and offering solutions</li><li>Act as the primary point of contact for both existing and potential clients</li><li>Understand client needs and provide tailored solutions</li></ul>Customer Service Excellence<ul><li>Deliver a premium customer experience through professional, timely, and courteous communication</li><li>Respond to customer queries via calls, messages, and emails efficiently</li><li>Resolve customer concerns and complaints promptly and effectively</li><li>Maintain a customer-first approach in all interactions</li></ul>Account Management &amp; Coordination<ul><li>Manage client accounts and maintain regular engagement through calls and follow-ups</li><li>Maintain accurate records of all inbound and outbound interactions in CRM systems</li><li>Coordinate with internal teams to ensure seamless service delivery</li><li>Track customer interactions, sales pipeline, and performance metrics</li></ul>Candidate Profile<ul><li>Female candidate aged between 20&ndash;30 years</li><li>Proven experience in sales, tele-calling, customer service, or relationship management preferred</li><li>Strong verbal communication skills in English and Arabic, especially over phone interactions</li><li>Confident in handling both inbound and outbound calls professionally</li><li>Target-oriented mindset with a passion for sales</li><li>Ability to build rapport and trust with clients</li><li>Well-presented, confident, and professional demeanor</li><li>Proficiency in MS Office and CRM tools is an advantage</li></ul>Key Competencies<ul><li>Sales-driven and results-oriented</li><li>Excellent communication and interpersonal skills</li><li>Strong relationship-building ability</li><li>Active listening and problem-solving skills</li><li>High level of customer focus</li><li>Ability to handle call volumes efficiently</li></ul>What the Organization Offers<ul><li>Competitive salary with performance-based incentives</li><li>Career growth and development opportunities</li><li>Professional and supportive work environment</li></ul>Work Location: Remote

Relationship Officer

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