customer relationship manager

Rotork

<div>
 
 Job Description
 
 
 
 
 We&rsquo;re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions &mdash; faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.
 
 
 
 
 As our Customer Relationship Manager, you&rsquo;ll be the face and voice of our ETO Hub. You&rsquo;ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership &mdash; and where your influence will be felt across engineering, operations, and commercial teams.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Act as the single point of contact for customers, delivering clear, confident communication
 </li>
 <li>
 Respond quickly to customer queries and manage expectations throughout the project
 </li>
 <li>
 Negotiate with customers and internal teams to meet technical and delivery needs
 </li>
 <li>
 Carry out accurate contract reviews and manage scope changes
 </li>
 <li>
 Oversee technical and commercial aspects of each project lifecycle
 </li>
 <li>
 Track inventory requirements and escalate risks early
 </li>
 <li>
 Provide proactive updates on delivery timelines, including travel to customer or EPC sites
 </li>
 <li>
 Build strong relationships across engineering, applications, finance, and operations
 </li>
 <li>
 Develop project plans and influence delivery timescales
 </li>
 <li>
 Prepare cost estimates and present solutions to senior stakeholders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Experience Requirements
 
 
 
 
 <ul>
 <li>
 Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
 </li>
 <li>
 Experience analysing, designing, testing, and improving industrial products
 </li>
 <li>
 Familiarity with structured engineering techniques
 </li>
 <li>
 Experience with task management, defect tracking, requirements capture, and KPIs
 </li>
 </ul>
 
 
 The Successful Candidate
 
 
 
 
 <ul>
 <li>
 Excellent communication and relationship‑building skills
 </li>
 <li>
 Willingness to travel
 </li>
 <li>
 Proficiency with Microsoft tools, especially Dynamics CE
 </li>
 <li>
 Strong problem‑solving skills and industrial design experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
 
 
 
 
 Our purpose is Keeping the World Flowing for Future Generations.
 
 
 
 
 For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
 
 
 
 
 Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
 
 
 
 
 Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
 
 
 
 
 
 
 
</div>

Customer Relationship Manager

J7 Emporium

J7 Emporium Islamabad is hiring a ASSISTANT MANAGER CUSTOMER CARE.1. Working closely with recovery, sales, and operations teams to align strategies, optimize customer experiences, and drive business growth.2. Addressing client concerns, resolving issues, and making strategic decisions to enhance customer satisfaction and loyalty.3. Providing guidance to team members, sharing best practices, and fostering a culture of excellence in customer relationship management.4. Identifying opportunities to streamline processes, implement new technologies, and enhance customer engagement through innovative solutions.5. Utilizing CRM systems, analyzing customer data, and engaging with clients through various communication channels to deliver personalized services.Required Skills:1. Proficiency in CRM software, data analytics tools, email marketing platforms, social media management, and project management systems.2. Bachelor&rsquo;s degree3. Minimum of 1-2 years of experience in customer relationship management, preferably in the real estate industry.4. Proven track record of successfully managing client portfolios.5. Excellent communication skills, strong problem-solving abilities, adaptability to changing market dynamics, leadership qualities, and a customer-centric approach.6. In-depth understanding of real estate market trends, property laws, customer acquisition strategies, and competitor analysis.Location: J7 Emporium, B-17 Multi Gardens IslamabadNote: Preferably female candidateApply Now: Forward your CV to jobs@j7emporium.com with subject line &ldquo;ASSISTANT MANAGER CUSTOMER CARE&rdquo;.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

ASSISTANT MANAGER CUSTOMER CARE

ABOU GHALY MOTORS

<div>Job Purpose<ul><li>
The City Manager will have full ownership of the city's P&amp;L, responsible for driving growth, managing complex, real-time operations, and ensuring a safe and reliable service for our customers and developing and executing our end-to-end Customer Relationship Management (CRM) strategy. You will take ownership of our CRM platform to create personalized, multi-channel communication journeys that enhance customer engagement, increase retention, and maximize lifetime value. The ideal candidate is passionate about understanding customer behavior and skilled at using data and technology to create meaningful interactions.
</li></ul>Responsibilities<ul><li>
Own the city&rsquo;s P&amp;L, developing strategies to drive revenue, increase trip volume, and manage costs to achieve profitability targets.</li><li>
Develop and implement a comprehensive CRM strategy that covers the full customer lifecycle (onboarding, activation, engagement, retention, churn prevention, and reactivation).</li><li>
Define and manage customer segmentation to ensure communications are relevant and personalized. Recruit, train, coach, and lead a high-performing sales team, fostering a culture of success, accountability, and collaboration.
</li><li>Drive local sales efforts to grow our corporate and B2B transportation services.</li><li>
Analyze data to measure the direct impact of relationship-building initiatives on customer loyalty and business growth.</li><li>
Oversee all city-level transportation operations, including driver onboarding, training, engagement, and quality control.</li><li>
Develop and implement strategies to manage driver supply to meet fluctuating rider demand, optimizing for key metrics like ETAs, driver utilization, and trip completion rates.</li><li>
Map out and optimize customer journeys across all touchpoints. Personally lead the charge in identifying and securing major new business opportunities and high-value client accounts.</li><li>
Collaborate closely with Marketing, Sales, Product, and Data Analytics teams to ensure a cohesive customer experience and alignment on goals.</li><li>
Work closely with the Operations, Marketing, and Finance departments to ensure seamless service delivery and alignment on pricing and strategy.</li><li>
Act as the primary customer advocate within the company, translating customer feedback into actionable insights and concrete recommendations for the Product, Sales, and Operations teams.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in marketing, Business Administration, Economics, or a related field.</li><li>
A minimum of 5+ years of hands-on experience in CRM, customer lifecycle.</li><li>
Proven, demonstrable experience in developing and executing successful multi-channel CRM campaigns that drive key business metrics (retention, engagement, etc.).</li><li>
Customer-Centric Mindset</li><li>
Strong Communicator</li><li>
Proactive &amp; Results-Oriented</li></ul></div>

El Gouna City Manager

OSS LLC United Arab Emirates

<div>CUSTOMER SUCCESS MANAGER (MEA Region) 
 
Location: Remote, UAE

Employment Type: Full-Time 
 
 
 
Summary
 
 
At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions, and achieve unparalleled operational excellence.
 
 
As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey&mdash;from initial onboarding to sustained engagement, retention, and growth.
 
 
In this role, the CSM will act as the primary advocate for your customers, understanding their unique business objectives and helping them realize maximum value from their OneStream investment. You will build deep relationships with key stakeholders, proactively address their needs, and deliver tailored solutions to drive customer satisfaction and success. The CSM will collaborate with the sales team to identify upselling and cross-selling opportunities, helping customers unlock the full value of OneStream&rsquo;s capabilities. By fostering trust and delivering results, you&rsquo;ll drive customer adoption and support their long-term goals. This role requires a customer-centric mindset, strong communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in Customer Success, Account Management, or a related field is essential.
<div>
The successful candidate must be able to communicate confidently and professionally in both English and Arabic.</div> 

<div>
Primary Duties and Responsibilities
 
 
Managing your portfolio of customers
 
<ul><li>Partner with sales to complete a comprehensive sales transition process.
</li><li>Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
</li><li>Primary ownership and accountability for driving your customer&rsquo;s adoption, expansion, satisfaction, and renewal.
</li><li>Understand customer&rsquo;s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
</li><li>Understand customer&rsquo;s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
</li><li>Manage and execute the customer&rsquo;s onboarding process.
</li><li>Develop strong working relationships with your customers and their delivery team.
</li><li>Establish and execute cadence-based &ldquo;Business Review&rdquo; meetings with your customer.
</li><li>Identify and mitigate risks that threaten your customer&rsquo;s satisfaction, growth, or renewal.
</li><li>Align with Customer Success leadership on regional metrics.
</li><li>Develop and grow your knowledge of OneStream&rsquo;s Platform and MarketPlace Solutions and share that knowledge with customers.
</li><li>Promote awareness of Regional OneStream Communities and customer educational events.
</li><li>Keep management informed of progress and obstacles on your portfolio of customers.
</li></ul> 
Customer Advocacy
 
<ul><li>Learn and understand what customers value in their partnership with OneStream.
</li><li>Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.
</li><li>Champion your customer&rsquo;s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME&rsquo;s, Product Mgmt. etc.).
</li><li>When necessary, be the respectful challenger to set and manage your customer&rsquo;s expectations.</li></ul></div> 


Required Education and Experience
<ul>
<li>Professional Experience: Minimum of 5 years overall.</li>
</ul><ul><li>Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, CTO&rsquo;s or CISOs.</li>
</ul><ul><li><div>Must be fluent in both English and Arabic.</div>
</li><li>Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.</li>
<li>Relationship Management: Proven experience in building and managing strong customer relationships.</li>
<li>Finance Process Knowledge: Conceptual understanding of key finance processes</li></ul> 


Preferred Education and Experience
<ul>
<li>Education: Degree in Business, Accounting, Finance, Information Technology, or a related field.</li>
<li>Relationship Management: Proven experience in building and managing strong customer relationships.</li>
<li>Consulting Background: Experience in management consulting or technology consulting.</li>
<li>Corporate Performance Management (CPM): Hands-on experience as a Customer Success Manager or in a customer facing position.</li>
<li>CPM Software Expertise: Prior experience with one or more of the following: OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.), SAP BPC (Outlooksoft), SAP BOFC (Cartesis),IBM Cognos, Anaplan Other CPM solutions</li></ul> 
<div> 
Knowledge, Skills, and Abilities
 
<ul><li>A team player with a bias towards action.
</li><li>Excellent interpersonal and communication skills.
</li><li>Professional verbal and written communication skills.
</li><li>Professional relationship building skills.
</li><li>Strong ability to problem-solve in a collaborative environment.
</li><li>Strong organizational and planning skills.
</li><li>Highly self-motivated and directed.
</li><li>Keen attention to detail.
</li><li>Proven analytical, evaluative, and problem-solving abilities.
</li><li>Exceptional customer service orientation.
</li><li>Ability to operate in a demanding environment managing simultaneous priorities.</li></ul></div><div> 

Travel
 
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).
 
 
Who We Are
 
OneStream is how today&rsquo;s Finance teams can go beyond just reporting on the past and Take Finance Further&trade; by steering the business to the future. It&rsquo;s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
 
 
Why Join The OneStream Team
 
<ul><li>Transparency around corporate structure, salary, and benefits
</li><li>Core value of customer success
</li><li>Variety of project work (not industry-specific)
</li><li>Strong culture and camaraderie
</li><li>Multiple training opportunities
</li></ul> 
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
 
 
OneStream is an Equal Opportunity Employer.</div>

#LI-KT1 #LI-Remote</div>

Customer Success Manager (MEA Region - Arabic & English)

ALFAHIM

<div>
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 
 Planning &amp; Budget:
 
 Develop and update CME marketing plan in coordination with the line manager and central Marketing team to ensure alignment with department&rsquo;s annual budget and plans. Ensure the marketing plans are executed within budget in a timely manner, according to the customer lifecycle communication plan.
 </li>
 <li>
 
 Customer Communication
 
 : Develop new mechanisms, update &amp; enhance Customer Relationship Management processes and marketing strategies to target the relevant segment. Work closely with the marketing and sales teams as subject matter expert to define messages related to customer communication being sent through marketing channels.
 </li>
 <li>
 
 Direct Marketing Campaigns:
 
 Develop &amp; implement new and relevant digital marketing mechanisms through liaising with business units to achieve their relevant targets, oversee and manage copywriting &ndash; English &amp; Arabic to online E-shots, e-newsletters, and direct mailers
 </li>
 <li>
 
 Loyalty Programs:
 
 Acquire new partners and offer mechanisms to enhance retention &amp; acquisition rate of members. Expand the network of partners for benefits program to ensure the program remains appealing to the customer and increases brand loyalty
 </li>
 <li>
 
 Event Management:
 
 Develop and execute relevant events for existing customers in line with the marketing roadmap. Manage the execution of business-to-business events that include principals, management and dealers
 </li>
 <li>
 
 Reports:
 
 Prepare monthly performance reports for business units detailing campaign performance, highlights potential issues, opportunities and make recommendations
 </li>
 <li>
 
 Marketing Specialist
 
 will work closely with CME and central marketing function, catering to heterogonous segment of customers
 </li>
 </ul>
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 5 years of minimum experience in Marketing; out of which 2 years should be in marketing campaigns e.g. email, mail, SMS, telemarketing etc.
 </li>
 <li>
 Experience in copywriting &amp; CRM agencies is preferred.
 </li>
 </ul>
</div>

Marketing Specialist

ECI Software Solutions

<div>Job Summary
Drive customer outcomes, retention, and expansion for larger, higher-touch customer accounts with greater complexity and revenue potential. As a Customer Success Manager, you&rsquo;ll serve as a trusted advisor to both executive and operational stakeholders, owning success planning, engagement strategy, and long-term value realization.
This role requires strong judgment, executive presence, and the ability to manage complex customer environments while influencing outcomes across multiple stakeholders.
Essential Job Duties
<ul><li>Own a portfolio of larger, higher-complexity customer accounts totaling approximately $2M in ARR
</li><li>Serve as the primary point of contact for customers with higher expectations and more complex success needs
</li><li>Develop and execute customized success plans, including maturity modeling and outcome tracking
</li><li>Lead monthly customer meetings and formal QBRs with executive and operational stakeholders
</li><li>Own retention outcomes by proactively identifying and mitigating churn risk
</li><li>Identify same-site and multi-site growth opportunities and partner with Sales to generate Customer Success Qualified Leads (CSQLs)
</li><li>Monitor adoption, engagement, and value realization metrics to ensure customers achieve measurable business outcomes
</li><li>Collaborate closely with Sales, Product, Support, and Implementation teams to align strategy and execution
</li><li>Act as a strong internal advocate for customers, ensuring issues, risks, and opportunities are addressed effectively
</li><li>Capture strategic customer feedback to inform product roadmap and continuous improvement initiatives
</li></ul>Required Education
Bachelor&rsquo;s Degree
Preferred Education (not required)
Bachelor&rsquo;s Degree
Degree Focus
Business, engineering, or a related field
Years of Experience Required
3 &ndash; 5 years
Specialty/Industry Experience
<ul><li>5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
</li></ul><ul><li>Proven experience managing complex, high-touch customer relationships
</li></ul><ul><li>Experience working with manufacturers or industrial technology customers strongly preferred
</li></ul>Management Experience
N/A
Other
Ability to travel to industry and department events 5-10 times per year.
Knowledge, Skills and Abilities Requirements
<ul><li>Executive-level communication and presentation skills
</li></ul><ul><li>Strong stakeholder management and relationship-building capabilities
</li></ul><ul><li>Analytical mindset with the ability to translate data into actionable insights
</li></ul><ul><li>Ability to negotiate, influence, and guide customer decision-making
</li></ul><ul><li>Highly organized with the ability to manage complex, multi-threaded accounts
</li></ul><ul><li>Proficiency with SaaS platforms, CRM systems, and modern productivity tools
</li></ul><ul><li>Comfortable operating in a fast-paced, evolving, high-growth environment</li></ul></div>

Customer Success Manager II

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

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