customer relationship manager

Ideal Decor Home Private Limited

Customer Relationship Manager &ndash; Duties and Responsibilities1. Customer Engagement &amp; Relationship Building<ul><li>Build and maintain strong, long-term relationships with existing and new customers.</li><li>Ensure a high level of customer satisfaction through personalized service and timely communication.</li><li>Handle customer queries, feedback, and complaints promptly and professionally.</li></ul>2. Sales &amp; Service Coordination<ul><li>Work closely with sales teams to enhance customer experience throughout the buying process.</li><li>Identify upselling and cross-selling opportunities based on customer preferences and purchase history.</li><li>Follow up on leads, quotations, and post-sale feedback to ensure repeat business.</li></ul>3. CRM Software Management<ul><li>Implement and manage CRM software to maintain accurate customer databases.</li><li>Monitor and analyze customer data to track engagement, preferences, and buying patterns.</li><li>Generate periodic reports and insights to support management decisions and marketing campaigns.</li></ul>4. Customer Retention &amp; Loyalty<ul><li>Develop and execute customer loyalty programs and retention strategies.</li><li>Address potential service gaps to improve customer retention rates.</li><li>Maintain consistent follow-up with customers to ensure long-term association.</li></ul>5. Communication &amp; Coordination<ul><li>Act as the communication bridge between customers and internal departments (sales, marketing, accounts, logistics).</li><li>Coordinate with the operations team to ensure timely delivery and service satisfaction.</li><li>Support marketing initiatives and events aimed at improving customer relationships.</li></ul>6. Travel &amp; Field Activities<ul><li>Visit key customers and project sites when required to ensure relationship continuity and service satisfaction.</li><li>Represent the brand professionally during client meetings, events, and after-sales visits.</li></ul>7. Reporting &amp; Continuous Improvement<ul><li>Prepare weekly and monthly reports on customer feedback, complaints, and satisfaction trends.</li><li>Suggest improvements in service processes and CRM tools for better customer management.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Food provided</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer relationship management: 1 year (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: In person

Customer Relationship Manager

1.5 Degree

About the RoleWe are looking for a proactive and detail-oriented CRM Executive to manage daily order processing, dispatch tracking, and client coordination. The ideal candidate will ensure smooth communication between the sales, dispatch, and logistics teams while maintaining high customer satisfaction levels.Key Responsibilities<ul><li>Manage and track daily customer orders from confirmation to dispatch and delivery.</li><li>Coordinate with the dispatch, warehouse, and logistics teams to ensure timely and accurate order fulfilment.</li><li>Communicate with clients regarding order status, delivery schedules, and issue resolutions.</li><li>Maintain accurate data and records of all client communications and dispatch details.</li><li>Handle customer feedback, complaints, and queries in a professional and solution-oriented manner.</li><li>Collaborate with internal departments to ensure seamless order execution and client satisfaction.</li><li>Generate daily and weekly reports on order tracking and dispatch performance.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Commerce, or related field.</li><li>1&ndash;2 years of experience in CRM, order coordination, or dispatch operations (FMCG/food industry preferred).</li><li>Strong communication and client-handling skills.</li><li>Good knowledge of Excel/Google Sheets and CRM tools.</li><li>Attention to detail with strong organizational abilities.</li><li>Ability to multitask and work effectively under pressure.</li></ul>Key SkillsClient Relationship Management | Dispatch Coordination | Order Tracking | Communication | Excel/CRM Software | Problem SolvingJob Type: Full-timePay: &#8377;15,471.86 - &#8377;20,285.13 per monthBenefits:<ul><li>Provident Fund</li></ul>Experience:<ul><li>MS Excel: 1 year (Required)</li></ul>Work Location: In person

Parijat control ware inc

Job Title:VDOT IT Customer Relationship Manager (779143)Client:State of Virginia (VDOT &ndash; Virginia Department of Transportation)Job Type:Contract (Hybrid)Location:1401 Broad Street, Richmond, VAStart Date:November 3, 2025End Date:June 30, 2026 (Likely extension by 6&ndash;12+ months)Work Arrangement:Hybrid &ndash; 2 days onsite in Richmond, VA and 3 days remoteInterview Type:<ul><li>First Round: Microsoft Teams (Webcam)</li><li>Second Round: Onsite (Mechanicsville, VA)</li></ul>Pay Rate:<ul><li>W2: $60.00 per hour</li><li>C2C: $73.00 per hour</li></ul>Important Notes:<ul><li>Local to Virginia (VA) candidates only</li><li>Local Driver&rsquo;s License (DL) is mandatory</li><li>10+ years of professional experience required</li><li>BRMP Certification (Business Relationship Management Professional) required</li><li>Candidate must physically reside in the United States (offshore work not allowed)</li><li>Contractor will be responsible for purchasing or arranging parking via VDOT&rsquo;s Parking Management Office</li></ul>Short Summary:The Virginia Department of Transportation (VDOT) is seeking an experienced IT Customer Relationship Manager to act as a strategic liaison between business divisions and the Information Technology Division (ITD). This role requires a professional with strong leadership, communication, and stakeholder management skills who can manage escalations, build relationships, and drive successful IT service delivery.Job Responsibilities:<ul><li>Serve as a primary liaison between business partners and the IT Division.</li><li>Communicate directly with executive and senior leadership regularly.</li><li>Partner with IT leadership to ensure effective and continuous service delivery.</li><li>Collaborate with Enterprise Architecture and business units to identify product lines and maintain multi-year business capability roadmaps.</li><li>Build and maintain strong, trust-based relationships with stakeholders.</li><li>Coordinate with project managers and operations teams to manage requests, priorities, and escalations.</li><li>Identify opportunities for innovation and service improvement.</li><li>Manage business partner expectations for IT engagement and delivery.</li><li>Handle escalations for technology procurements and service delivery.</li><li>Act as a customer advocate, ensuring alignment between business needs and IT outcomes.</li><li>Ensure compliance with VDOT and VITA standards and policies.</li></ul>Required Qualifications:QualificationRequirementExperienceBachelor&rsquo;s degree or equivalent IT experienceRequired6+ yearsIT experience (SDLC, Agile, Procurements)Required5+ yearsCommunication with leadership (verbal/written)Required10+ yearsBuilding rapport and influenceRequired10+ yearsConflict negotiation and resolutionRequired10+ yearsTeam collaboration and ownershipRequired10+ yearsStrategic thinking and executionRequired10+ yearsProduct Line planning and managementRequired1+ yearUnderstanding of VDOT/VITA structureDesired3+ yearsBRMP Certification (BRM Institute)Required / Highly Desired&mdash;Desired Candidate Profile:<ul><li>Excellent communication and leadership skills</li><li>Strategic and analytical thinker</li><li>Experience working with executive-level management</li><li>Strong ability to manage escalations and resolve conflicts</li><li>Proven ability to link business needs to IT strategy</li><li>Familiarity with state government or transportation IT environments preferred</li></ul>Additional Information:<ul><li>Contract Duration: 8 months (extendable)</li><li>Parking: Candidate responsible for own parking</li><li>Onsite Requirement: 2 days per week</li><li>Remote Work: 3 days per week</li><li>No benefits mentioned in JD (depends on staffing vendor if W2)</li></ul>How to Apply:Interested candidates can apply directly by sending their updated resume to: a.allen@parijat.comJob Type: ContractPay: $60.00 - $73.00 per hourWork Location: In person

IT Customer Relationship Manager

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: &#8377;20,000 &ndash; &#8377;30,000 per month (depending on skills and experience).Why Join Us:<ul><li>Work with a reputed and fast-growing legal compliance firm.</li><li>Opportunity to engage with diverse clients and industries.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

PYXIDIA TECHLAB LLP

Job Title: Business Development Manager &ndash; Payroll &amp; Recruitment SolutionsLocation: Raipur, Chhattisgarh (Field-Based Role with Extensive Regional Travel)Company OverviewWe are a fast-growing third-party payroll and recruitment solutionsprovider, offering end-to-end workforce and compliance managementservices to businesses across India. Our solutions are designed tostreamline HR operations, ensure statutory compliance (EPF, ESI, TDS,PT), and optimize employee lifecycle management through reliable, tech-enabled service delivery.With a strong presence in Tier I and Tier II cities, and a growing footprintin central India, we are now expanding aggressively acrossChhattisgarh, particularly in Raipur, Bilaspur, Durg-Bhilai, Korba, andindustrial zones like Urla, Siltara, and Tilda.We are looking for a Business Development Manager who is based inRaipur or any major city in Chhattisgarh, with strong regionalknowledge and a network in industries such as manufacturing, logistics,construction, retail, education, or healthcare.Role SummaryAs a Business Development Manager, you will play a key role inidentifying new business opportunities, building client relationships, anddriving sales for our payroll outsourcing and recruitment solutions acrossChhattisgarh. You will work closely with business owners, HR heads, andfinance leaders to offer tailored workforce solutions&mdash;whether that&rsquo;smanaging salary disbursements, onboarding existing staff under ourpayroll system, or providing compliant, contract-based manpower.This is a field-intensive, result-oriented role ideal for someone whounderstands the local market, is fluent in Hindi and/or Chhattisgarhi,and can work independently while delivering measurable outcomes.Key ResponsibilitiesLead Generation &amp; Client Engagement&#61623; Proactively generate leads through local business networking, coldcalling, market visits, and referrals.&#61623; Connect with mid-sized enterprises (MSMEs) and large industrialunits across Raipur, Durg, Bilaspur, and other districts.&#61623; Schedule and conduct meetings with HR Managers, Admin Heads,CFOs, and Proprietors to present our payroll and staffing solutions.Solution Selling&#61623; Understand client pain points related to payroll, compliance,workforce management, or recruitment.&#61623; Promote the benefits of transitioning their existing staff to ourpayroll system for operational efficiency, legal compliance, andbetter workforce control.&#61623; Offer complete service packages covering salary disbursement,statutory registrations, contract staffing, recruitment, andcompliance audits as per the government norms.Stakeholder Meetings &amp; Relationship Management&#61623; Build and maintain strong relationships with clients across sectorsincluding manufacturing, trading, education, logistics, andhealthcare.&#61623; Act as a trusted advisor for clients seeking long-term manpowerand compliance solutions.&#61623; Conduct regular follow-ups to ensure high client satisfaction andrepeat business.Territory Mapping &amp; Field Work&#61623; Travel extensively across Chhattisgarh (Raipur, Durg-Bhilai,Bilaspur, Korba, Ambikapur, etc.) for client meetings and leadfollow-ups.&#61623; Attend local business events, HR meets, and industrial exhibitionsto create visibility.Sales Conversion &amp; Deal Closure&#61623; Manage end-to-end sales cycle&mdash;right from lead generation toproposal sharing, negotiations, and contract signing.&#61623; Coordinate with internal operations teams to ensure smoothonboarding of new clients and successful service delivery.Market Intelligence&#61623; Keep track of local employment trends, upcoming industrialprojects, compliance updates, and competitor offerings.&#61623; Share regular feedback with the leadership team to support serviceimprovement and pricing strategies.Candidate ProfileEducation&#61623; Graduate in Business Administration, Marketing, Commerce, orequivalent.&#61623; MBA or PGDM in Sales/HR/Marketing will be an added advantage.Experience&#61623; Minimum 2&ndash;5 years of experience in B2B sales, recruitmentservices, payroll outsourcing, or staffing solutions.&#61623; Prior experience dealing with industries in Chhattisgarh ishighly desirable.&#61623; Strong understanding of payroll concepts, compliance frameworks(PF, ESI, PT, TDS), and manpower models.Skills Required&#61623; Strong communication skills in Hindi and English; knowledge ofChhattisgarhi will be a plus.&#61623; Excellent presentation, negotiation, and relationship-building skills.&#61623; Proficiency in MS Excel, PowerPoint, and CRM tools.Other Requirements&#61623; Based in Raipur or any major city in Chhattisgarh.&#61623; Must have a valid driving license and own two-wheeler for localtravel.&#61623; Willingness to travel frequently across districts.&#61623; Goal-oriented with a strong sense of ownership and accountability.What We Offer&#61623; A high-growth role in one of India&rsquo;s fastest-growing HR servicessectors.&#61623; Attractive base salary + uncapped performance incentives.&#61623; Travel allowance and mobile reimbursement.&#61623; Career development opportunities in business leadership andregional management.&#61623; Transparent and performance-driven work culture.Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

MaxRemind

Job Title: CRM SpecialistAbout Us: MaxRemind is a leading healthcare billing solutions provider committed to delivering excellence and efficiency in medical billing and revenue cycle management. We are seeking a skilled and detail-oriented CRM Specialist to join our team and contribute to our continued success.Key Responsibilities:<ul><li>Manage and maintain CRM systems to ensure accurate and up-to-date client information.</li><li>Work closely with the billing team to ensure timely and accurate medical billing processes.</li><li>Support CRM data analysis and reporting to enhance business performance.</li><li>Coordinate with internal teams to ensure effective communication and client satisfaction.</li><li>Ensure compliance with company standards and procedures in all CRM-related tasks.</li></ul>Requirements:<ul><li>A clear American accent.</li><li>Proven experience in medical billing is mandatory.</li><li>Proficiency in CRM platforms and medical billing software (e.g., EHR systems).</li><li>Strong understanding of billing workflows and coordination between CRM and billing teams.</li><li>Excellent communication and organizational skills.</li><li>Minimum Bachelor&rsquo;s degree (mandatory).</li></ul>Timings &amp; Location:<ul><li>This is a Night shift position (6:00 PM &ndash; 3:00 AM).</li><li>Candidates must be willing to work on-site and located in Rawalpindi.</li><li>Near Old Airport. Fazal Town Phase 2, Rawalpindi.</li></ul>How to Apply: Interested candidates who meet the above criteria are encouraged to send their updated resumes to hr@mremind.com with the subject line &ldquo;CRM Specialist &ndash; Rawalpindi&rdquo;.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

R K STUDIO

customer relationship buildingcalling follow upGood communicationGood HindiJob Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

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