customer relationship officer

Think Higher Consultants

<p>Job Description:</p><p>The Customer Support Officer is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.</p><p>Key Responsibilities</p><p>Customer Service Responsibilities:</p><p>&middot; Greet clients professionally and respond to inquiries via phone, email, and in person</p><p>&middot; Provide accurate information about visa consultation services and appointment procedures</p><p>&middot; Schedule, confirm, and manage client appointments</p><p>&middot; Follow up with clients regarding documentation, payments, and application status</p><p>&middot; Handle client concerns or complaints in a polite and professional manner</p><p>&middot; Maintain confidentiality of client personal and immigration-related information</p><p>Administrative Responsibilities:</p><p>&middot; Maintain and organize client records, files, and documentation</p><p>&middot; Assist consultants with case-related administrative tasks</p><p>&middot; Prepare basic reports, data entries, and correspondence</p><p>&middot; Manage office supplies and support daily office operations</p><p>&middot; Coordinate with internal departments to ensure smooth workflow</p><p>&middot; Ensure compliance with company policies and procedures</p><p>Qualifications</p><p>&middot; Bachelor&rsquo;s degree</p><p>&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)</p><p>&middot; <b>Good fluency in English (spoken and written) is mandatory</b></p><p>&middot; Strong interpersonal and communication skills</p><p>&middot; Well-disciplined, punctual, and professional in appearance and conduct</p><p>&middot; Basic computer skills</p><p>&middot; Ability to multitask and work under pressure</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Relationship Officer

Arab Bank

<div>
 <p>
  <strong>
   <em>
    Description:
   </em>
  </strong>
 </p>
 <p>
  - Promote &amp; sell bank products/services to achieve the yearly set targets.
 </p>
 <p>
  - Handle customers&rsquo; requests/inquiries related to their accounts ,products &amp; services in a professional manner &amp; serving all customers regardless of segment up to the level of their full satisfaction.
 </p>
 <p>
  - Achieve branch goals and increase customer base and revenue.
 </p>
 <p>
  - Providing professional, and high quality service that meet customers&rsquo; requirements and exceeds their expectations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Qualifications:
   </em>
  </strong>
 </p>
 <p>
  - Bachelor&rsquo;s degree in Business Administration or Finance.
 </p>
 <p>
  - 0-3 years of experience in the same field.
 </p>
 <p>
  - Strong orientation for sales and services
 </p>
 <p>
  - Fluency in English.
 </p>
 <p>
  - Sufficient knowledge of bank's products, services, rules &amp; regulations.
 </p>
 <p>
  - Computer Literacy.
 </p>
 <p>
  - Excellent communication &amp; interpersonal skills.
 </p>
</div>


Quess Corp Limited

<p><b>Customer Service </b></p><ul><li>Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution</li></ul><p><b>Generate Sales leads </b></p><ul><li>Responsible for driving sales for various Airtel Plans, Plan upgrades &amp; Products including my Airtel APP, WYNK, Airtel TV etc. for new &amp; existing Airtel customers.</li><li>Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.</li></ul><p><b>Compliance</b></p><ul><li>Ensure compliance with policies and procedures &amp; expected code of conduct.</li><li>Ensure completion of store operational requirements</li></ul><p><b>Demonstrate (Key competencies)</b></p><ul><li>Persuasive Communication Skills</li><li>Service &amp; Sales orientation</li><li>Digital Savvy</li><li>Analytical Thinking</li><li>Empathy</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹9,471.02 - ₹31,342.47 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

CHANGHONG RUBA

<p>We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They&rsquo;re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers&rsquo; shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><p>&middot; Take customer calls and handle online queries, provide accurate, satisfactory answers to their queries and concerns</p><p>Degree: Bachelor</p><p>Experience: Min 02 years</p><p>Gender: Female</p><p>Work Remotely</p><ul><li>No</li></ul><p>Location: Johar Town Lahore</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Relationship Officer (CRO)

Gulf Star Travel & Tourism

<p><b>Client Relationship Officer</b></p><p><b>Job Type:</b> Full-Time<br/><b>Location:</b> Gulf Star Services, Karachi</p><p><b>Job Description</b></p><p>Gulf Star Services is hiring a professional <b>Client Relationship Officer</b> to manage and maintain strong relationships with clients. This position is ideal for candidates with prior experience in <b>banking or life insurance</b>, who are confident in client handling, follow-ups, and service coordination. The role focuses on <b>client satisfaction, trust-building, and long-term relationship management</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary point of contact for assigned clients</li><li>Handle client inquiries, follow-ups, and service coordination professionally</li><li>Maintain accurate client records and interaction history</li><li>Update and manage client information using CRM systems</li><li>Resolve client concerns and escalate issues when required</li><li>Ensure high service standards and customer satisfaction</li><li>Follow company SOPs and maintain professional conduct</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field</li><li><b>4&ndash;6 years of experience</b> in <b>Client Relationship / Customer Handling</b></li><li><b>Banking or Life Insurance background is mandatory</b></li><li>Good working knowledge of CRM software and MS Office</li><li>Strong communication and interpersonal skills</li></ul><p><b>Personal Attributes</b></p><ul><li>Client-focused and service-oriented</li><li>Professional, confident, and disciplined</li><li>Strong problem-solving abilities</li><li>Able to work in a fast-paced service environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

SALES & MARKETING

Aditya Birla Group

<div><div><div><div><div><div><div>Retail
</div><h1 class="jobSectionHeader"><b>Senior Key Relationship Officer-Retail-Madurai
</b></h1><div>Location: TN21, Madurai</div>
<p></p><div>
</div></div></div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<p></p><div><p>Job Context &amp; Major Challenges</p><p>
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?</p><ul><li>
ABHFL operates in the Rs. 11.4 trillion Indian Housing Finance market, which has grown at a steady rate of 17% CAGR over the last 3 years while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of newer entrants in niche segments like affordable housing and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market and has remained stable at ~37% as on December 2015.</li><li>
The ABHFL Sales organization works broadly with 3 customer segments &ndash; retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self employed, with both of these having very different preferences and needs.</li></ul><p>
Job Context</p><p>
Key Aspects:</p><ul><li>
Providing housing finance (to buyers), Loan against Property, Commercial Property Purchase, Lease Rental Discounting and Construction Finance (to builders) solutions, ABHFL caters to a diverse range of customer segments through its various service offerings. Additionally, being predominantly retail driven, the business is characterized by high volume of loan transactions and customer relationships. As a result, ABHFL business performance is strongly impacted by people, process and organizational efficiencies, alongside core business drivers such as product/ solution quality, channel and customer relationship management and risk management.</li><li>
While unit of sizing up the business is its loan book size, profitability and minimized delinquency are also key business objectives.</li><li>
Higher cost of funding impacts profitability as well as competitiveness of loan rates that can be offered to clients</li><li>
For retail customers, identifying and acting on relevant needs in an efficient manner ensuring process, statutory and regulatory compliance at all times, are key for building business performance and sustainability</li><li>
For institutional/ builder customers, understanding and addressing business needs via proactive relationship management and customized solution fitment, while ensuring compliance at all times, are important to gain competitive advantage</li><li>
The (Sr.) Sales Officer (Direct) &ndash; ABHFL is responsible for achieving sales targets through the direct channels as agreed with the Sales Manager (Direct) and AH (Sales), in terms of targeted book size, growth &amp; customer service objectives.</li></ul><p>
Key Challenges</p><ul><li>
To execute sales operations to achieve assigned targets ensuring adequate sourcing funnel and considering local factors, such as competitor presence, existing relationships, new prospect opportunities, etc.</li><li>
To liaise with ground-level client stakeholders for relationship origination and maintenance, focusing energies on key clients/ prospects and escalating cases as</li></ul><p>
3) Job Context &amp; Major Challenges</p><p>
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?</p><p>
required</p><ul><li>
To upgrade financial &amp; operational know how on market/ local trends, effective negotiation and relationship building, and efficient loan processing for strengthening customer relationships while ensuring portfolio health and profitability</li><li>
To check credit quality via effective portfolio selection/ pre screening, and work with Risk team members to minimize potential NPAs while driving efficient sales operations</li><li>
To ensure compliant sales operations at all times, despite sales pressures and market cycles</li></ul><p>
Enabling Skill Sets &amp; Qualifications</p><ul><li>
Critical skill sets required to meet these challenges include commercial acumen, communication, product-market awareness, and execution skills.</li><li>
Education &amp; experience required to fulfil this profile are a graduate with 0 - 2 yrs (3 &ndash; 4 yrs for Sr. Sales Officer) of sales experience in the Banking/ NBFC space.</li></ul><p>
4) Principal Accountabilities</p><p>
Accountability/ Supporting Actions</p><p>
Sales Planning &amp; Operations</p><ul><li>
Work with Sales Manager (Direct) - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends</li><li>
Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly</li><li>
Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.</li></ul><p>
Customer Acquisition/ Engagement</p><ul><li>
Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders</li><li>
Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts</li><li>
Attend to customer complaints effectively, escalating critical cases to Sales Manager (Direct) - ABHFL as required</li></ul><p>
Operational Effectiveness
</p><ul><li>Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)</li><li>
Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases</li><li>
Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance</li></ul><p>
Self Development &amp; Internal Stakeholder
</p><ul><li>Attend relevant technical and behavioral trainings/ seminars and work on self development initiatives</li><li>
Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets</li></ul><p>
Management
</p><ul><li>Portfolio &amp; Risk Management</li></ul><ul><li>
Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms</li><li>
Ensure compliant sales operations and sound risk management in day-to-day operations</li><li>
Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality</li></ul><p></p>
</div><div><div><div>Minimum Experience Level</div>
<div><p>0 - 4 years</p></div>
</div><div></div><div><div>Job Qualifications</div></div></div></div></div></div></div></div><p></p>

Senior Key Relationship Officer-Retail-Madurai

<div><div><div><div><div><div><div>Retail
</div><h1 class="jobSectionHeader"><b>Senior Key Relationship Officer - ABHFL - Retail - Coimbatore</b></h1>
<div>Location: TN02, Coimbatore</div>
<p></p><div>
</div></div></div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<p></p><div><p>Job Context &amp; Major Challenges</p><p>
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?</p><ul><li>
ABHFL operates in the Rs. 11.4 trillion Indian Housing Finance market, which has grown at a steady rate of 17% CAGR over the last 3 years while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of newer entrants in niche segments like affordable housing and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market and has remained stable at ~37% as on December 2015.</li><li>
The ABHFL Sales organization works broadly with 3 customer segments &ndash; retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self employed, with both of these having very different preferences and needs.</li></ul><p>
Job Context</p><p>
Key Aspects:</p><ul><li>
Providing housing finance (to buyers), Loan against Property, Commercial Property Purchase, Lease Rental Discounting and Construction Finance (to builders) solutions, ABHFL caters to a diverse range of customer segments through its various service offerings. Additionally, being predominantly retail driven, the business is characterized by high volume of loan transactions and customer relationships. As a result, ABHFL business performance is strongly impacted by people, process and organizational efficiencies, alongside core business drivers such as product/ solution quality, channel and customer relationship management and risk management.</li><li>
While unit of sizing up the business is its loan book size, profitability and minimized delinquency are also key business objectives.</li><li>
Higher cost of funding impacts profitability as well as competitiveness of loan rates that can be offered to clients</li><li>
For retail customers, identifying and acting on relevant needs in an efficient manner ensuring process, statutory and regulatory compliance at all times, are key for building business performance and sustainability</li><li>
For institutional/ builder customers, understanding and addressing business needs via proactive relationship management and customized solution fitment, while ensuring compliance at all times, are important to gain competitive advantage</li><li>
The (Sr.) Sales Officer (Direct) &ndash; ABHFL is responsible for achieving sales targets through the direct channels as agreed with the Sales Manager (Direct) and AH (Sales), in terms of targeted book size, growth &amp; customer service objectives.</li></ul><p>
Key Challenges</p><ul><li>
To execute sales operations to achieve assigned targets ensuring adequate sourcing funnel and considering local factors, such as competitor presence, existing relationships, new prospect opportunities, etc.</li><li>
To liaise with ground-level client stakeholders for relationship origination and maintenance, focusing energies on key clients/ prospects and escalating cases as</li></ul><p>
3) Job Context &amp; Major Challenges</p><p>
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?</p><p>
required</p><ul><li>
To upgrade financial &amp; operational know how on market/ local trends, effective negotiation and relationship building, and efficient loan processing for strengthening customer relationships while ensuring portfolio health and profitability</li><li>
To check credit quality via effective portfolio selection/ pre screening, and work with Risk team members to minimize potential NPAs while driving efficient sales operations</li><li>
To ensure compliant sales operations at all times, despite sales pressures and market cycles</li></ul><p>
Enabling Skill Sets &amp; Qualifications</p><ul><li>
Critical skill sets required to meet these challenges include commercial acumen, communication, product-market awareness, and execution skills.</li><li>
Education &amp; experience required to fulfil this profile are a graduate with 0 - 2 yrs (3 &ndash; 4 yrs for Sr. Sales Officer) of sales experience in the Banking/ NBFC space.</li></ul><p>
4) Principal Accountabilities</p><p>
Accountability/ Supporting Actions</p><p>
Sales Planning &amp; Operations</p><ul><li>
Work with Sales Manager (Direct) - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends</li><li>
Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly</li><li>
Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.</li></ul><p>
Customer Acquisition/ Engagement</p><ul><li>
Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders</li><li>
Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts</li><li>
Attend to customer complaints effectively, escalating critical cases to Sales Manager (Direct) - ABHFL as required</li></ul><p>
Operational Effectiveness
</p><ul><li>Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)</li><li>
Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases</li><li>
Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance</li></ul><p>
Self Development &amp; Internal Stakeholder
</p><ul><li>Attend relevant technical and behavioral trainings/ seminars and work on self development initiatives</li><li>
Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets</li></ul><p>
Management
</p><ul><li>Portfolio &amp; Risk Management</li></ul><ul><li>
Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms</li><li>
Ensure compliant sales operations and sound risk management in day-to-day operations</li><li>
Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality</li></ul><p></p>
</div><div><div><div>Minimum Experience Level</div>
<div><p>0 - 4 years</p></div>
</div><div></div><div><div>Job Qualifications</div></div></div></div></div></div></div></div><p></p>

Senior Key Relationship Officer - ABHFL - Retail - Coimbatore

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