customer relationship specialist

Glow Beauty On Demand

Job Title CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Job Description CRM Specialist - Customer Relationship Management and Data Integrity Sharjah Role Summary We re hiring a CRM Specialist to help manage and enhance customer interactions across Sharjah Coop. In this full-time role, you ll be the go-to person for maintaining CRM systems, improving customer data quality, analyzing user trends, and helping marketing and operations teams make data-driven decisions. If you re organized, analytical, and passionate about customer satisfaction, this is your opportunity to make a meaningful impact. Employment Overview * Job Location: Sharjah, UAE * Industry: Supermarkets * Function: Marketing / PR / Advertisin * Gender: Any * Candidate Nationality: Any * Candidate Current Location: Any * Job Type: Full-time What You ll Do * Manage customer inquiries, complaints, and feedback across all touchpoints * Maintain clean, complete, and accurate CRM data for analysis and reporting * Work closely with marketing teams to roll out CRM strategies that boost customer engagement * Monitor and optimize CRM workflows and campaigns for efficiency and ROI * Create and update CRM reports, dashboards, and mini-surveys to track trends * Use profiling and segmentation to support targeted marketing activities * Ensure CRM tools are up-to-date and utilized effectively by internal teams * Recommend improvements to enhance CRM efficiency, automation, and user engagement * Support promotional activities, events, and loyalty campaigns with data insights * Follow up on deliverables and ensure stakeholder accountability for CRM timelines Ideal Profile * Bachelor s degree in marketing, business, or a related field * Solid understanding of CRM platforms and contact database management * Strong communication and problem-solving skills * Experience working with data extraction, reporting, and marketing segmentation * Proficient in Excel and CRM software (e.g., Salesforce, Zoho, or similar) * Highly organized and capable of managing multiple tasks and deadlines * Analytical mindset with a focus on improving customer experience

CRM Specialist

Sweater

<div>We are looking for a passionate CRM Specialist to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as CleverTap, Braze, or WebEngage.
You&rsquo;ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Manage and implement CRM strategies to increase customer retention and improve loyalty.
</li><li>Analyze customer data to identify segments and understand user behavior.
</li><li>Design and execute customer journeys and lifecycle campaigns using platforms like CleverTap, Braze, or WebEngage.
</li><li>Prepare weekly and monthly analytical reports to evaluate campaign performance and insights.
</li><li>Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
</li><li>Conduct A/B testing before campaign launches to ensure message accuracy and timing effectiveness.
</li><li>Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
</li><li>Propose creative and innovative ideas to boost customer engagement and retention.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Data Analytics, or related field.</li>
<li>Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
</li><li>Hands-on experience with CRM platforms (e.g., CleverTap, Braze, WebEngage, or similar).
</li><li>Strong analytical and problem-solving skills with the ability to interpret customer data.
</li><li>Excellent communication and collaboration skills.
</li><li>Attention to detail and a passion for improving the customer experience.
</li></ul>Benefits
 Why Join Sweater
At Sweater, we believe in building lasting customer relationships through data, creativity, and collaboration. You&rsquo;ll be part of a forward-thinking team that values innovation, ownership, and impact.<ul>
<li>
Opportunities for growth and professional development
</li><li>Dynamic and collaborative work environment</li></ul></div>

Alghanim INDUSTRIES

Date: 7 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Specialist is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.
 Job Responsibilities
 <ul>
<li>Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.</li>
<li>Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.</li>
<li>Operating as the lead point-of-contact for any and all matters specific to your customers.</li>
<li>Building and maintaining strong, long-lasting, customer relationships</li>
<li>Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.</li>
<li>Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Forecasting and tracking key account metrics.</li>
<li>Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.</li>
<li>Assisting with high-severity requests and issuing escalations as needed.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>5 to 7 years of experience in direct Sales activities</li>
<li>Working in the same field is a must.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Specialist

Confidential

<div>
 
 
 About the Company
 
 
 
 We are a leading player in the travel and lifestyle industry, dedicated to providing innovative and seamless travel experiences across global markets. With advanced technology, strategic partnerships, and a customer-centric approach, we continue to redefine modern travel solutions that combine efficiency, value, and satisfaction.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Flights Relationship Specialist
 
 to join our Flights Division.
 
 
 This role is responsible for managing the commercial aspects of flight fulfillment, including pricing, capacity optimization, and revenue generation strategies. The ideal candidate will ensure flights are both financially viable and operationally efficient while maintaining customer satisfaction and market competitiveness.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor flight performance metrics, including load factors, yield, and RASK.
 </li>
 <li>
 Identify underperforming routes and develop strategies to improve profitability.
 </li>
 <li>
 Conduct market research to identify trends, competitor activities, and customer preferences.
 </li>
 <li>
 Provide insights on seasonal demand patterns and emerging market opportunities.
 </li>
 <li>
 Assess the impact of promotional campaigns on route performance and adjust strategies accordingly.
 </li>
 <li>
 Apply competitive pricing strategies for routes and services.
 </li>
 <li>
 Coordinate with pricing analysts to ensure fare structures align with market conditions.
 </li>
 <li>
 Collaborate with the marketing team on promotional fare activities.
 </li>
 <li>
 Work closely with scheduling and fulfillment teams to optimize aircraft utilization.
 </li>
 <li>
 Recommend adjustments to flight schedules and frequencies based on demand trends.
 </li>
 <li>
 Manage seat inventory to balance accessibility with revenue maximization.
 </li>
 <li>
 Build and maintain partnerships with airlines, travel agencies, and corporate clients.
 </li>
 <li>
 Act as a liaison between commercial and operational teams to ensure smooth execution.
 </li>
 <li>
 Analyze booking trends and revenue data to identify growth opportunities.
 </li>
 <li>
 Prepare and present regular performance reports to senior management.
 </li>
 <li>
 Use data visualization tools to effectively communicate insights.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in aviation management, Business Administration, Economics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in the airline, travel, or tourism industry, preferably in
 
 airline sales, partnerships, or account management
 
 .
 </li>
 <li>
 Proven track record in
 
 contract negotiation
 
 and managing
 
 key airline or travel accounts
 
 .
 </li>
 <li>
 Strong analytical and problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficiency in
 
 MS Office
 
 and familiarity with
 
 CRM tools and data analysis software
 
 .
 </li>
 <li>
 Hands-on experience with
 
 GDS platforms
 
 (such as Amadeus or Sabre).
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Passion for the travel and aviation industry with a data-driven and results-oriented mindset.
 </li>
 </ul>
 
 
</div>

Airlines Relationships Specialist

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: &#8377;20,000 &ndash; &#8377;30,000 per month (depending on skills and experience).Why Join Us:<ul><li>Work with a reputed and fast-growing legal compliance firm.</li><li>Opportunity to engage with diverse clients and industries.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

The First Group

<div>
<div>
<div>
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools. Key Responsibilities: <ul> <li>Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Optimize customer journeys to enhance engagement, retention, and lifetime value.</li> <li>Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li> <li>Generate reports and insights to optimize future marketing strategies.</li> <li>Improve CRM processes to enhance efficiency and personalization.</li> <li>Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li> <li>Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li> </ul>
</div>
</div>
</div>

Maati Crafts

Role Title:Customer Relationship ExecutiveDepartment:Operations / E-commerce / Customer ExperienceReports to:Founder / Head of Operations / E-commerce ManagerRole Summary:The Customer Relationship and Order Fulfilment Executive is responsible for delivering exceptional customer service, managing end-to-end order fulfilment, and driving retention through smooth post-purchase experiences. This role ensures all customer interactions are empathetic, timely, and brand-aligned, while also coordinating logistics, reverse pickups, and returns.Key Responsibilities:Order Fulfilment &amp; Logistics:<ul><li>Oversee daily order processing from confirmation to dispatch across website and marketplaces.</li><li>Coordinate with warehouse or dispatch team to ensure timely packaging and shipping.</li><li>Monitor courier tracking updates and resolve in-transit issues.</li><li>Ensure all dispatch and delivery timelines are met.</li></ul>Customer Relationship Management:<ul><li>Manage all customer queries via email, WhatsApp, and social media DMs.</li><li>Resolve issues related to size exchanges, order delays, returns, and refunds with empathy.</li><li>Send proactive order updates and respond with personalized support.</li><li>Maintain a warm, brand-aligned tone across all communication.</li></ul>Returns &amp; Reverse Pickups:<ul><li>Initiate and coordinate reverse pickups and exchange shipments.</li><li>Track and process refunds or replacements after QC.</li><li>Update internal systems with return statuses and communicate clearly with customers.</li></ul>Performance Monitoring &amp; Reporting:<ul><li>Maintain CRM logs of issues, resolutions, and customer feedback.</li><li>Share weekly/monthly reports on return rates, complaint categories, delivery issues, etc.</li><li>Recommend process improvements based on recurring feedback.</li></ul>Key Skills Required:<ul><li>Excellent written and verbal communication (English + Hindi)</li><li>Empathy-driven and solution-oriented</li><li>Strong organizational and coordination abilities</li><li>Familiarity with Shopify, Delhivery, or similar platforms</li><li>Google Sheets / Excel proficiency</li><li>Past experience in D2C, fashion, or e-commerce preferred</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthAbility to commute/relocate:<ul><li>Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s): * Do you have reasonable ability of spoken, written and reading skills in English as well as Hindi? Any other languages? Please specify area of residence. Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>E-commerce: 2 years (Preferred)</li><li>total work: 3 years (Preferred)</li></ul>Work Location: In person

Customer Relationship Executive

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