customer relationship specialist

Unlimited Investors Group

Company Overview Unlimited Investors Group is dedicated to delivering a customer-centric, straightforward approach to insurance solutions. We partner with top insurance providers nationwide to offer clients tailored coverage options that meet their unique needs, ensuring they receive the protection they deserve.Overview We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will be responsible for managing and optimizing our customer relationship management systems, ensuring seamless integration across platforms, and supporting our marketing and sales initiatives through data-driven insights. Your expertise will help us enhance client engagement, streamline processes, and drive business growth through innovative CRM strategies.Responsibilities<ul><li>Support the development and execution of retention strategies across onboarding, engagement, and reactivation to drive retention, lifetime value, repeat purchase rate, and satisfaction</li><li>Build, QA, and launch campaigns and automated flows across all CRM channels, including email, SMS, direct mail, and referral</li><li>Execute campaigns end-to-end, including creative briefing and feedback, segmentation, personalization, dynamic content, and scheduling</li><li>Pulling and gathering data from carrier websites</li><li>Lead call routing (Retreaver, TrackDrive, Ringba experience preferred)</li><li>Set-up and execute A/B and multivariate testing across subject lines, messaging content, timing, offers, and channels to refine messaging and improve business outcomes.</li></ul>Qualifications<ul><li>Proven experience working with CRM platforms such as Go High Level or similar.</li><li>Analytical and Detail-Oriented</li><li>High level of Excel Experience</li><li>Inclusive Partner: You thrive in a dynamic, cross-functional environment and value building open, respectful relationships.</li><li>Curious Thinker and Growth-Oriented: You look for ways to improve processes and enjoy learning new approaches.</li><li>Resilient and Solutions-focused: You are proactive, comfortable supporting multiple projects, and take initiative to propose improvements.</li><li>Customer-Centric: You prioritize the needs and experiences of our customers. You use empathy and insight to guide your work.</li><li>Excellent problem-solving skills combined with a proactive approach to system management and security. Join us as a CRM Specialist to leverage your technical expertise in creating innovative solutions that empower our client relationships! We&rsquo;re committed to fostering an environment where your skills can thrive while contributing to impactful projects that shape the future of insurance technology.</li></ul>Pay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

CRM Specialist

BroadDigix (Pvt) Ltd.

About the RoleWe&rsquo;re looking for an energetic and customer-focused professional to join BroadDigix as a Client Relationship &amp; Revenue Specialist. You&rsquo;ll play a key part in guiding clients toward the ideal technology solutions while providing exceptional ongoing support. If you thrive on building connections, tackling challenges, and surpassing goals, this position is tailored for you.What You&rsquo;ll DoDrive Revenue &amp; Expansion<ul><li>Gain insight into client needs and propose the most effective BroadDigix products.</li><li>Initiate contact with leads through outbound calls, customized emails, and interactive demonstrations.</li><li>Reliably achieve or exceed sales quotas each month and quarter.</li><li>Document all interactions meticulously and keep our CRM system current.</li></ul>Deliver Superior Customer Experience<ul><li>Act as the main contact point for inquiries via telephone, email, online chat, or direct meetings.</li><li>Support new customers during initial setup and help established ones optimize usage.</li><li>Address concerns swiftly, escalating technical matters as required while maintaining clear communication.</li></ul>Cultivate Strong Client Bonds<ul><li>Establish dependable, ongoing relationships founded on trust.</li><li>Solicit client feedback and forward valuable suggestions to product and development teams for continuous improvement.</li></ul>Collaborate Internally<ul><li>Work alongside marketing, engineering, and support departments to execute successful strategies and seamless client interactions.</li><li>Contribute to ongoing training sessions and team collaborations to enhance skills and knowledge.</li></ul>What We&rsquo;re Looking ForEssential Skills<ul><li>Outstanding communication skills, both spoken and written, with a friendly and professional tone.</li><li>Proven track record of efficient and effective problem-solving.</li><li>Ability to perform well in a fast-paced, evolving setting.</li><li>Proactive mindset with a strong orientation toward achieving results.</li><li>Excellent teamwork capabilities alongside independent initiative.</li></ul>Preferred Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related area.</li><li>1&ndash;3 years in revenue generation, client support, or relationship management (experience in technology preferred).</li><li>Practical knowledge of CRM systems (such as HubSpot, Salesforce, or similar tools).</li><li>Familiarity with standard office suites like Microsoft Office or Google Workspace.</li></ul>Why Join BroadDigix?<ul><li>Competitive salary with bonus (commensurate with experience)</li><li>Promising career progression with regular training and expert mentoring</li><li>Diverse and inclusive workplace that celebrates all contributions</li><li>Opportunity to work on groundbreaking tech solutions with tangible impact</li></ul>BroadDigix is an equal-opportunity employer. We value diversity and invite applications from all qualified individuals, irrespective of gender, origin, or personal identity.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Client Relationship & Revenue Specialist

Sunberry Fresh 

Job Title: Client Relationship ManagerLocation: Dubai, UAECompany: Sunberry GroupSunberry Group is seeking an experienced Client Relationship Manager to lead drive client retention across our HORECA customer base. This role plays a key part in strengthening long-term client relationships, ensuring service excellence, and supporting sustainable business growth.Key Responsibilities:<ul><li>Manage key customer accounts and drive volume growth through upselling and cross-selling</li><li>Utilize ERP/CRM systems to track customer performance and engagement</li><li>Own and execute client retention strategies across the HORECA portfolio</li><li>Build and maintain strong relationships with restaurant and hospitality clients</li><li>Conduct regular client visits to understand needs, resolve issues, and enhance satisfaction</li><li>Serve as the escalation point for key client and service-related concerns</li><li>Collaborate with Sales and Operations to improve overall client experience</li><li>Analyze churn risks, client feedback, and service gaps, and implement corrective actions</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in the UAE</li><li>Mandatory experience in Hospitality or Restaurant industry</li><li>Proven experience in client retention, account management, or customer success</li><li>Strong experience leading and managing customer care teams</li><li>UAE Driving License with own car (mandatory)</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Ability to work in a fast-paced, high-volume environment</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Opportunity to lead a key function in a growing HORECA-focused company</li><li>Professional, supportive, and performance-driven work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a similar Client Relationship / Customer Retention role in the UAE? Please describe. </li><li>Do you hold a valid UAE driving license and have your own car?</li><li>What is your expected salary (AED), and notice period?</li></ul>Work Location: In person

Customer Relationship Manager

Shakti Legal Compliance India (SLCI)

Customer Relationship Manager (CRM)Job Description &ndash; Customer Relationship Manager (CRM) Location: Okhla, New Delhi Openings: 2 Experience Required: Minimum 2&ndash;4 Years Qualification: Graduate (mandatory) Gender: Male/Female (both can apply)About Us: Shakti Legal Compliance India (SLCI) is a trusted name in providing end-to-end legal services related to labor laws, payroll, compliance, and audit-related services. With a strong focus on client satisfaction and long-term partnerships, we are looking for experienced and dynamic Customer Relationship Managers (CRM) to join our team in Okhla.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients and build long-term Build and maintain strong, long-term relationships with clients.</li><li>Act as the single point of contact for client queries, escalations, and issue resolution.</li><li>Ensure timely communication and updates to clients.</li><li>Track client satisfaction and initiate corrective actions to improve retention.</li><li>Ensure timely delivery of services as per agreed scope.</li><li>Share audit reports, compliance updates, and trackers with clients as per schedule</li><li>Track and share client performance dashboards (compliance status, dues, deadlines)</li><li>Work closely with HR, Legal, Compliance, and Operations teams to resolve client issues.</li><li>Ensure audit findings, action items, and client instructions are implemented effectively.</li><li>Conduct regular client feedback surveys/calls.</li><li>Develop strategies to enhance client satisfaction and loyalty.</li><li>Address grievances proactively to avoid escalations.</li></ul>Required Skills &amp; Qualifications:<ul><li>A graduate degree is mandatory.</li><li>Minimum 2 years of proven experience in Client Servicing / CRM / Customer Support roles.</li><li>Excellent communication and interpersonal skills (English &amp; Hindi).</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to handle multiple clients simultaneously and meet deadlines.</li><li>Candidates residing in/near Okhla, New Delhi will be preferred.</li></ul>Salary Range: ₹20,000 &ndash; ₹30,000 per month (depending on skills and experience).Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthApplication Question(s):<ul><li>Are you located by nearest Okhla Phase -1?</li><li>Currently where do you live ?</li><li>Currently are you working ?</li><li>What is your salary ?</li><li>Do you have any experience in Customer Relationship Manager (CRM) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Delhi, Delhi (Required)</li></ul>Work Location: In person

Customer Relationship Manager (CRM)

Chitrakala Enterprises

Job Title: Customer Relationship Manager &ndash; Print &amp; PackagingLocation: Bawana, DelhiExperience:2&ndash;5 years (Print / Packaging / Production background preferred)Job Summary:We are looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships in the print and packaging domain. The role involves coordinating between clients, design, production, and dispatch teams to ensure timely delivery, quality execution, and long-term client satisfaction.Key Responsibilities:<ul><li>Act as the primary point of contact for clients from enquiry to final delivery</li><li>Understand client requirements related to packaging, print materials, finishes, quantities, and timelines</li><li>Coordinate with design, pre-press, production, and logistics teams for smooth execution</li><li>Prepare and share quotations, timelines, samples, and job updates</li><li>Ensure adherence to quality standards, brand guidelines, and print specifications</li><li>Handle client feedback, revisions, and post-delivery concerns efficiently</li><li>Build long-term relationships to encourage repeat business and upselling</li><li>Maintain accurate job sheets, client records, and order status reports</li><li>Follow up on payments, approvals, and pending deliverables</li><li>Stay updated on new printing techniques, materials, and packaging trends</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Printing Technology, or related field</li><li>Strong understanding of print processes, packaging materials, and finishing techniques</li><li>Excellent communication and client-handling skills</li><li>Ability to manage multiple projects and tight deadlines</li><li>Proficiency in MS Office / CRM tools</li><li>Strong problem-solving and coordination skills</li><li>Attention to detail and quality orientation</li></ul>Preferred Skills:<ul><li>Experience in offset, digital printing, corrugation, labels, or rigid/flexible packaging</li><li>Knowledge of costing, estimation, and production workflows</li><li>Existing client network in FMCG, retail, or corporate sectors (a plus)</li></ul>What We Offer:<ul><li>Opportunity to work with diverse brands and creative packaging projects</li><li>Growth-oriented work environment</li><li>Competitive salary and performance incentives</li></ul>Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹40,000.00 per monthWork Location: In person

Western Rubbers India Pvt Lt

Position: Customer Relationship Executive (CRE)Location: Andheri Gender: FemaleJob Description:<ul><li>Keeping customers updated about order status and deliveries.</li><li>Handling incoming calls from domestic customers professionally and resolving queries effectively.</li><li>Resolving customer complaints quickly and efficiently with a customer-first approach.</li><li>Identifying customer demands and requirements and coordinating internally for timely resolution.</li><li>Coordinating with operations, sales, and production teams to ensure smooth order execution.</li><li>Ensuring customer satisfaction and following up on pending payments.</li><li>Coordinating logistics for product delivery for both domestic and international clients.</li><li>Managing billing and shipment processes for domestic and export orders.</li><li>Coordinating with third-party logistics companies for efficient logistics operations.</li><li>Overseeing customer shipments and handling billing-related tasks.</li><li>Preparing and sending invoices to clients and monitoring billing-related issues.</li><li>Knowledge of domestic and international export procedures or relevant experience (training will be provided for invoicing).</li></ul>Skills Required:<ul><li>Strong English communication skills (written and verbal).</li><li>Excellent telephonic communication skills, especially for handling domestic customer calls.</li><li>Customer-centric mindset with strong problem-solving abilities.</li><li>Ability to coordinate effectively with multiple departments.</li><li>Good time management and attention to detail.</li><li>Adaptability to handle varied customer requirements.</li></ul>Qualification:<ul><li>Graduate in any stream.</li><li>0&ndash;2 years of experience in customer relationship management, sales coordination, or operations support.</li></ul>Preferred:<ul><li>Experience in logistics coordination.</li><li>Basic understanding of export documentation.</li><li>Familiarity with Google Workspace and ERP/CRM systems.</li></ul>Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>How comfortable you are to attend/give update on calls to customer</li></ul>Work Location: In person

Customer Relationship Executive(Female)

Hi Pitch Designs

Job Title: Customer Relationship Manager &ndash; Print &amp; PackagingLocation: BawanaExperience:2&ndash;5 years (Print / Packaging / Production background preferred)Job Summary:We are looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships in the print and packaging domain. The role involves coordinating between clients, design, production, and dispatch teams to ensure timely delivery, quality execution, and long-term client satisfaction.Key Responsibilities:<ul><li>Act as the primary point of contact for clients from enquiry to final delivery</li><li>Understand client requirements related to packaging, print materials, finishes, quantities, and timelines</li><li>Coordinate with design, pre-press, production, and logistics teams for smooth execution</li><li>Prepare and share quotations, timelines, samples, and job updates</li><li>Ensure adherence to quality standards, brand guidelines, and print specifications</li><li>Handle client feedback, revisions, and post-delivery concerns efficiently</li><li>Build long-term relationships to encourage repeat business and upselling</li><li>Maintain accurate job sheets, client records, and order status reports</li><li>Follow up on payments, approvals, and pending deliverables</li><li>Stay updated on new printing techniques, materials, and packaging trends</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Printing Technology, or related field</li><li>Strong understanding of print processes, packaging materials, and finishing techniques</li><li>Excellent communication and client-handling skills</li><li>Ability to manage multiple projects and tight deadlines</li><li>Proficiency in MS Office / CRM tools</li><li>Strong problem-solving and coordination skills</li><li>Attention to detail and quality orientation</li></ul>Preferred Skills:<ul><li>Experience in offset, digital printing, corrugation, labels, or rigid/flexible packaging</li><li>Knowledge of costing, estimation, and production workflows</li><li>Existing client network in FMCG, retail, or corporate sectors (a plus)</li></ul>What We Offer:<ul><li>Opportunity to work with diverse brands and creative packaging projects</li><li>Growth-oriented work environment</li><li>Competitive salary and performance incentives</li></ul>Job Type: Full-timePay: ₹30,000.00 - ₹40,000.00 per monthWork Location: In person

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