customer relationship specialist

Landmark Group

<div>Act as the primary point of contact for customers, ensuring prompt resolution of queries, concerns, and service requests.
Oversee aftersales operations, including repairs, replacements, and exchanges, ensuring all jobs are completed within specified timeframes.
Manage customer complaints in a professional and efficient manner, providing appropriate solutions to maintain satisfaction.
Coordinate with service centers, suppliers, and internal teams to streamline product repair and replacement processes.
Monitor team productivity and ensure efficient utilization of resources within the aftersales department.
Organize service administration activities, including logistics of repairs, transportation, and adherence to service procedures.
Collect, document, and analyze customer feedback from service touchpoints and home deliveries to identify areas for service improvement.
Advise customers on repair and replacement options in line with company guidelines and product policies.
Establish and maintain strong working relationships with suppliers, partners, and clients to support service delivery and contract renewals.
Support the development and implementation of annual business strategies to enhance customer retention and aftersales performance.
Drive initiatives aimed at improving customer satisfaction and strengthening long-term client relationships.</div>
 <div></div>
 <div>10 th pass.
UG degree in any related course.</div>
 <div>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</div>
 <div><div><div>Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.
</div></div><div><div>Emax has been ranked as the 8 th Best Place to Work among all retail companies in the GCC (as per the GPTW survey 2023) . Emax which is part of the Landmark Group started in the year 2005 and has now over 38 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores in the region.</div></div></div>

Customer Relationship Specialist

Manipal Academy of Higher Education -MAHE, Manipal

<div>
 
 Manipal Academy of Higher Education (MAHE), Manipal &mdash; an Institution of Eminence Deemed to be University &mdash; invites applications from eligible candidates for the position of
 
 CRM Specialist
 
 in
 
 the Marketing Department
 
 to be based at the MAHE Manipal campus.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Communication, Computer Administration or a related field.
 </li>
 <li>
 Relevant certifications in marketing automation or CRM platforms
 </li>
 <li>
 Minimum of 3 &ndash; 6 years prior experience working in a higher education or student-focused environment is an asset.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement lead nurturing strategies that guide prospective students through the academic enquiry and admissions journey.
 </li>
 <li>
 Manage campaigns across multiple channels&mdash;email, web, and social media&mdash;using automation tools to maintain relevance and consistency.
 </li>
 <li>
 Collaborate with content, admissions, and digital teams to tailor messaging for specific student segments, geographies, and academic programs.
 </li>
 <li>
 Monitor lead behaviour such as email engagement, website activity, and resource downloads to identify high-intent leads for timely follow-up.
 </li>
 <li>
 Design, test and optimise landing pages, email templates, and forms to boost conversion rates and audience engagement.
 </li>
 <li>
 Utilise platforms like HubSpot, Marketo, or similar to build lead nurturing workflows, implement lead scoring models, and maintain accurate segmentation.
 </li>
 <li>
 Analyse campaign performance and report key insights to inform strategy adjustments and improvements.
 </li>
 <li>
 Stay informed on CRM, marketing automation, and lead nurturing trends to ensure MAHE remains digitally progressive.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Competencies
 
 
 <ul>
 <li>
 Proven experience in lead nurturing, marketing automation, or CRM-based communication strategies&mdash;preferably in the education sector.
 </li>
 <li>
 Hands-on proficiency with tools such as
 
 HubSpot, Marketo, Salesforce, or Microsoft Dynamics
 
 .
 </li>
 <li>
 Strong understanding of email marketing workflows, lead segmentation, and lifecycle engagement strategies.
 </li>
 <li>
 Analytical mindset with experience interpreting campaign metrics to refine targeting and messaging.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to tailor content to diverse audiences.
 </li>
 <li>
 Detail-oriented with strong organisational skills and the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 Familiarity with SEO practices and content optimisation is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Location
 
 : Manipal, Karnataka, India (or willing to relocate)
 
 
 
 
 
 
 
 
 
 Potential candidates may apply with a detailed CV, including copies of certificates in support of their qualifications and experience.
 
 
 
 
 
 
 
 Director &ndash; HR
 
 
 
 Manipal &ndash; 576 104, Karnataka
 
 
 Phone: 0820 &ndash; 2922525; 2922849; Email: jobs@manipal.edu
 
</div>

Customer Relationship Management Specialist

Carter & White

<div>
 
 
 Position Summary
 
 
 
 We are looking for a highly strategic, data-literate, and customer-obsessed
 
 CRM Manager
 
 to lead our customer engagement and lifecycle marketing efforts. This role is pivotal in shaping how we interact with our customers &mdash; delivering personalized, meaningful experiences that drive loyalty, retention, and long-term brand advocacy.
 
 
 You will own the end-to-end CRM strategy and execution across all touchpoints, partnering closely with cross-functional teams across Digital, eCommerce, Merchandising, Creative, and Analytics. The ideal candidate will have a deep understanding of customer data, omnichannel behaviors, and the nuances of consumer engagement in the fashion or luxury retail space.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy &amp; Planning
 
 
 <ul>
 <li>
 Design and implement a customer-centric CRM strategy that aligns with the broader brand and commercial objectives, with a strong focus on segmentation, personalization, and lifecycle marketing.
 </li>
 <li>
 Own the customer journey from onboarding to retention, with tailored communications and data-driven decision-making at every stage.
 </li>
 <li>
 Champion the use of customer insights to inform campaign planning, loyalty initiatives, and digital product enhancements.
 </li>
 </ul>
 
 
 Campaign Management
 
 
 <ul>
 <li>
 Plan, manage, and execute targeted CRM campaigns across email, SMS, app push notifications, and other emerging direct-to-customer channels.
 </li>
 <li>
 Drive segmentation strategies using behavioral, transactional, and demographic data to deliver hyper-relevant communications.
 </li>
 <li>
 Collaborate with internal teams to develop dynamic content and customer journeys that enhance the brand experience.
 </li>
 </ul>
 
 
 Loyalty &amp; Retention
 
 
 <ul>
 <li>
 Lead the development and optimization of loyalty programs and customer retention strategies.
 </li>
 <li>
 Identify opportunities to increase CLV (Customer Lifetime Value) through up-sell, cross-sell, win-back, and reactivation tactics.
 </li>
 </ul>
 
 
 Data &amp; Analytics
 
 
 <ul>
 <li>
 Partner with data and BI teams to define KPIs and build performance dashboards that track the health of the CRM program.
 </li>
 <li>
 Leverage analytics to test, optimize, and refine messaging, timing, and targeting strategies.
 </li>
 <li>
 Translate campaign performance into actionable insights and communicate results and recommendations to stakeholders.
 </li>
 </ul>
 
 
 Technology &amp; Tools
 
 
 <ul>
 <li>
 Oversee the CRM platform (e.g., Salesforce Marketing Cloud, Klaviyo, Emarsys, Bloomreach, etc.), ensuring seamless integration with eCommerce, POS, and other customer data sources.
 </li>
 <li>
 Stay informed on CRM and MarTech innovations, recommending tools and technologies that can elevate customer engagement.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in CRM, customer lifecycle marketing, or retention strategy &mdash; ideally within fashion, beauty, or luxury retail.
 </li>
 <li>
 Strong command of CRM tools, email service platforms, and customer data infrastructure.
 </li>
 <li>
 Deep understanding of customer segmentation, lifecycle campaigns, and personalization best practices.
 </li>
 <li>
 Proven track record of delivering measurable improvements in customer retention, engagement, and revenue.
 </li>
 <li>
 Analytical mindset with experience using tools like Google Analytics, Looker, Tableau, or similar.
 </li>
 <li>
 Ability to distill complex data into clear narratives and strategic recommendations.
 </li>
 <li>
 Experience managing creative and production workflows for content across CRM channels.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Passion for fashion, style, and brand storytelling.
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Experience with omnichannel CRM across retail and digital ecosystems.
 </li>
 <li>
 Knowledge of GDPR and global data privacy regulations.
 </li>
 <li>
 Background in luxury or premium fashion retail is highly desirable.
 </li>
 <li>
 Experience launching loyalty programs or membership platforms.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 An opportunity to shape and scale CRM at a high-growth fashion brand.
 </li>
 <li>
 A collaborative, cross-functional team environment that values innovation and creativity.
 </li>
 <li>
 Access to industry-leading tools and platforms.
 </li>
 <li>
 Competitive salary, benefits, and employee perks.
 </li>
 <li>
 A company culture that celebrates individuality, diversity, and purpose-driven work.
 </li>
 </ul>
 
 
</div>

RTC-1 Employment Services

The Role
 Manage customer and stakeholder engagement, on-site briefings, content refreshes and maintenance Collaborate with sales and other stakeholders to ensure the visitor experience supports business growth and enhances the customer relationship Support with broader day-to-day requirements of department to ensure an optimized visitor experience. Develop and execute marketing strategies to enhance customer engagement and loyalty, including localization initiatives and activities
 
Requirements
 Position Title: Sr Customer Marketing Specialist Employment Type: Temporary role, with a duration of up to 1 year Salary: up to 15K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A global technology leader based in Dubai, delivering industry-specific technology solutions for buildings and industries. Qualifications: Open to Arabic speaker Bachelor’s degree in Marketing or related field Minimum of 6 years of relevant experience, preferably with a background in a Customer Experience Center Having own visa is preferred How to Apply: Send your CV in word format to: MKTGJOBS2020 AT GMAIL DOT COM and use “Sr Customer Marketing Specialist” as email subject
 
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Sr Customer Marketing Specialist

Commercekind 

The Velociters is a technology partner based in Lahore, dedicated to collaborating with international companies to drive innovation and unlock new possibilities in the tech landscape. With a focus on strategic partnerships and cutting-edge solutions, we help our clients achieve global success by shaping the future of technology on a global scale.Role Description:This is a full-time, on-site role for an Amazon Wholesale Brand Relation Specialist at our Lahore location. The Specialist will be responsible for managing brand relationships, negotiating terms, and ensuring smooth procurement processes for our Amazon wholesale operations. The role involves effective communication and collaboration with international brand partners to maintain and grow long-term relationships, ensuring inventory, pricing, and product selection align with business goals.Location:Paragon City, LahoreJob Type:On-siteCompensation:Market-competitive salary, plus meal and fuel allowances, gym membership, Incentives.Working Schedule:5 PM to 2 AM (Mon &ndash; Fri)Qualifications:<ul><li>Experience in brand relationship management and negotiation, ideally within Amazon wholesale</li><li>Strong English-speaking skills for international communication</li><li>Excellent interpersonal and communication skills, both written and verbal</li><li>Self-motivated and target-driven</li><li>Ability to thrive in a fast-paced environment with high attention to detail</li></ul>How to Apply:Please submit your resume to hr@velociters.coNotice for Applicants: If you&rsquo;re located outside of Lahore, please apply only if you&rsquo;re able to relocate.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthExperience:<ul><li>Amazon wholesale: 3 years (Preferred)</li></ul>Work Location: In person

Amazon Wholesale Brand Relation Specialist

BENECT TECHNOLOGIES PVT LTD 

Job Title: Customer Relationship Manager (CRM)Location: Chennai, Tamil NaduJob Type: Full-Time, On-siteSalary: Competitive, based on experiencePreference : Male candidates Only.About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality construction, and exceptional customer service, ensuring a superior experience for every client.Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions and ensure customer satisfaction throughout the real estate purchase lifecycle. The ideal candidate will have a deep understanding of client servicing, excellent communication skills, and experience in real estate or similar service-driven industries.Key Responsibilities:<ul><li>Serve as the primary point of contact for all customer inquiries and communications.</li><li>Manage the end-to-end customer journey from booking to handover.</li><li>Address customer concerns and resolve issues promptly and effectively.</li><li>Coordinate with internal teams including sales, finance, legal, and site teams to fulfill customer requirements.</li><li>Maintain accurate and up-to-date records of customer interactions and transactions.</li><li>Assist in documentation, agreement signings, and registration processes.</li><li>Organize and conduct site visits, meetings, and handover events.</li><li>Build long-term relationships with clients to foster referrals and repeat business.</li><li>Conduct regular follow-ups and feedback sessions with clients.</li><li>Ensure timely collection of payments as per the agreed schedule.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.</li><li>Minimum of 5 years of experience in customer relationship or client servicing roles, preferably in real estate.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Proficient in CRM software and MS Office tools.</li><li>Fluent in English and Tamil.</li><li>High level of professionalism, patience, and customer empathy.</li></ul>Languages:<ul><li>Fluency in English (written and spoken) is required.</li><li>Proficiency in Tamil is mandatory.</li></ul>Assets Required:<ul><li>Laptop</li><li>Two-wheeler (mandatory for site visits and client meetings)</li></ul>Benefits:<ul><li>Attractive salary with incentives.</li><li>Opportunity to grow in a dynamic real estate environment.</li><li>Supportive team culture and professional development programs.</li></ul>Connect with HR Department on : 9019708400Job Type: Full-timePay: &#8377;23,000.00 - &#8377;25,300.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you Interested in Sales - Field Work?</li><li>Do you have your Personal Laptop?</li><li>Do you have Two Wheeler Vehicle ?</li><li>Are you a Immediate Joiner?</li><li>Are you Located in Chennai City?</li></ul>Work Location: In person

Customer Relationship Manager

Search 10000+ Customer relationship specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer relationship specialist jobs NEAR_ME

Customer Relationship Specialist

Customer Relationship Management Specialist

Customer Relationship Management Specialist

Sr Customer Marketing Specialist

Amazon Wholesale Brand Relation Specialist

Customer Relationship Manager

Customer Relationship Manager