customer resolution specialist

Tampa General Hospital

<div><div><b>Account Resolution Specialist - USFTGP RCO</b> <b>-</b> <b>(</b><b>260001QB</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><div><div><br>
Under the direction of the Assistant Director Patient Accounts, Supervisor and Lead Account Resolution Team, performs functions involved in the billing and collection of professional receivables, customer service duties, and the processing of accounts. Is consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. Clearly understands purpose, objectives, practices and procedures of the department. Performs other tasks that may be assigned by the Lead and Supervisor. Interacts with patients, insurance companies, various government agencies, physicians, and departments to address outstanding patient account balances.</div></div><div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Required:</b></p><p>
High School Diploma or GED</p><p><b>
Work Experience and Additional Information</b></p><p>
Minimum of two (2) year billing and/or collection experience working in a medical setting.</p><p><b>
Technical Knowledge, Skills, and Abilities</b></p><div><p><div><div><div><div><ul><li><div>
Able to have an effective exchange with Communication Skills including de-escalations.</div></li></ul></div></div></div><div><div><div><ul><li><div><br>
Able to time manage role effectively.</div></li></ul></div></div></div><div><div><div><ul><li><div><br>
Able to be adaptable based on work volumes.</div></li></ul></div></div></div><div><div><div><ul><li><div><br>
Able to create successful collections transactions.</div></li></ul></div></div></div><div><div><div><ul><li><div><br>
Able to present positive attitude in communication with internal and external clients.</div></li></ul></div></div></div></div></p></div><div></div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> USF Faculty Office Building 13220 USF Laurel Dr Tampa 33612</div><div><b>
Eligible for Remote Work</b><b>:</b> Hybrid Remote</div><div><b>
Job</b><b>:</b> Patient Financial Services</div><div><b>
Organization</b><b>:</b> Academic Medical Group Inc</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> Hybrid Remote</div><div><b>
Shift Hours</b><b>:</b> 730am-4pm</div><div><b>
Minimum Salary</b><b>:</b> 35,110.40</div><div><b>
Job Posting</b><b>:</b> May 8, 2026, 1:39:12 PM</div></div>

Account Resolution Specialist - USFTGP RCO

Liberty Mutual Insurance

<div><b>Description
</b><div><h2 class="jobSectionHeader"><b>Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You.</b></h2><p>
At <b>Liberty Mutual</b>, we show up for people in their toughest moments, and we show up for our employees with the same commitment. Our Complex Casualty Claims Team is expanding, and we&rsquo;re seeking a <b>Senior Claims Resolution Specialist</b> who brings deep technical expertise, sharp critical thinking, and a passion for doing what&rsquo;s right. We are currently hiring for the <b>Central and Southwest Regions </b>due to this growth.</p><p></p><p><br>
If you&rsquo;re energized by the challenge of managing high‑exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.</p><p></p><h2 class="jobSectionHeader"><b>
 </b><b>What Makes This Role Special</b></h2><h3 class="jobSectionHeader"><b>
You Own the Complex Work</b></h3><p>
You&rsquo;ll be the point person on severe and catastrophic auto and homeowner&rsquo;s casualty claims, navigating litigation, partnering with counsel, and driving strategy.</p><h3 class="jobSectionHeader"><b>
Your Expertise Is Valued</b></h3><p>
Your judgment plays a key role in shaping outcomes. You&rsquo;ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.</p><h3 class="jobSectionHeader"><b>
Flexibility Meets Purpose</b></h3><p>
This role is <b>remote or hybrid</b> depending on location, with only a modest <b>two days a month expectation </b>if you live near a hub.</p><h3 class="jobSectionHeader"><b>
You&rsquo;ll Keep Growing</b></h3><p>
From advanced technical training to mentorship opportunities, we&rsquo;re dedicated to helping you expand your impact.</p><h3 class="jobSectionHeader"><b>
Competitive Bonus Opportunity</b></h3><p>
External candidates with an active <b>FL or TX All‑Lines Adjuster License</b> (CEs current) may qualify for a <b>$2,500 sign‑on bonus</b>.</p><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li>
Manage the investigation, evaluation, and resolution of complex auto and homeowner&rsquo;s casualty claims.</li><li>
Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.</li><li>
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.</li><li>
Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.</li><li>
Prepare detailed litigation and trial reports for local management and Home Office.</li><li>
Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.</li><li>
Responds to various written and telephone inquiries including status reports.</li><li>
Maintain accurate reserves, recommending increases on cases in excess of authority.</li><li>
Safeguard financial and confidential information across all claim files.</li><li>
Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.</li><li>
May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.</li><li>
Participate in special projects at the direction of leadership.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
What You Bring</b></h1><h3 class="jobSectionHeader"><b>
Ideal Experience Includes:</b></h3><ul><li><b>
5+ years managing complex and litigated casualty claims</b></li><li><b>
Deep expertise handling severe to catastrophic injuries and fatalities</b></li><li>
Strong analytical thinking, negotiation skills, and sound judgment</li><li>
Ability to thrive in a fast‑paced, high‑stakes environment</li><li>
Professionalism, empathy, and exceptional communication skills</li></ul><p></p><h1 class="jobSectionHeader"><b>
Where You Can Work</b></h1><p>
If you live within <b>50 miles</b> of one of our hub locations, the role is <b>hybrid (2 days in office)</b>. Otherwise, it may be fully remote. Candidates located in the <b>Central, Mountain, or Pacific</b> time zones would be most ideal as this position supports claims located in the <b>Central and Southwest </b>regions.</p><p></p><p><b><br>
Hub Locations:</b><br>
Chandler, AZ<br>
Clifton Park, NY<br>
Columbus, OH<br>
Indianapolis, IN<br>
Lake Mary, FL<br>
Liberty Lake, WA<br>
Marlton, NJ<br>
Plano, TX<br>
Suwanee, GA<br>
Warrenville, IL<br>
Westborough, MA</p><p></p><p><b><br>
Travel:</b> 10% for mediations, arbitrations, trials, or in‑person events.</p><p></p><h1 class="jobSectionHeader"><b><br>
Training That Sets You Up for Success</b></h1><p>
Your growth begins on day one. <b>Active engagement and reliable attendance during training are mandatory</b> and crucial to your success in this high‑impact role.</p></div><b>
Qualifications</b><div><ul><li>
Must have an advanced knowledge of coverage, liability, and complex claims handling procedures.</li><li>
Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.</li><li>
A full working knowledge of claims operations and procedures is required.</li><li>
Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.</li><li>
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience.</li><li>
Ability to obtain proper licensing as required.</li></ul></div><b>
About Us</b><p><b>
Pay Philosophy:</b> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.<br>
<br>
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.<br>
<br>
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits<br>
<br>
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.<br>
<br>
<b>Fair Chance Notices</b></p><ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Senior Casualty Claims Resolution Specialist - Central/Southwest Region

NuStart Consulting

<div><p>Position: Claims Resolution Representative (DME)</p>
<p>
Overview</p>
<p>
The Claims Resolution Representative is responsible for identifying, correcting, and resolving DME claims that were billed inaccurately due to coding errors, payer discrepancies, or incorrect insurance information. This role ensures claims are properly corrected, rerouted to the appropriate payer, and successfully reimbursed. Complex denials requiring further review are escalated to the Appeals team.</p>
<p>
Key Responsibilities</p>
<ul><li>Analyze claims to determine root cause of misrouting or denial (e.g., incorrect payer, coding errors, eligibility issues)</li></ul>
<ul><li>Verify and update patient insurance information, including coordination of benefits (COB)</li></ul>
<ul><li>Review and validate coding accuracy (ICD-10, HCPCS, CPT as applicable)</li></ul>
<ul><li>Correct claim errors and ensure all required documentation is in place prior to resubmission</li></ul>
<ul><li>Resubmit corrected claims to the appropriate payer in a timely and accurate manner</li></ul>
<ul><li>Identify trends or recurring issues in claim errors and contribute to process improvement</li></ul>
<ul><li>Monitor claim status post-resubmission and follow up on pending or unresolved claims</li></ul>
<ul><li>Escalate complex denials or unresolved issues to the Appeals team as appropriate</li></ul>
<p>
Qualifications</p>
<ul><li>Previous experience in within DME preferably with Surgical Dressings, Ostomy, Urological, Tracheostomy, etc.)</li></ul>
<ul><li>Strong understanding of Medicare guidelines, LCDs, and compliance requirements</li></ul>
<ul><li>Proficiency with medical billing systems and electronic claims submission platforms</li></ul>
<ul><li>Working knowledge of ICD-10, HCPCS, and CPT coding</li></ul>
<ul><li>Familiarity with CMS-1500 (professional claims)</li></ul>
<ul><li>Understanding of payer guidelines, claim frequency codes, and resubmission processes</li></ul>
<ul><li>High attention to detail with strong organizational and problem-solving skills</li></ul>
<ul><li>Strong communication skills and ability to work independently and within a team</li></ul>
<ul><li>Experience with Brightree is highly preferred</li></ul>
<ul><li>Minimum typing speed of 60 WPM</li></ul></div>

Claims Resolution Specialist

Brock & Scott, PLLC

<p><b>Earn $1,500+ per month in bonuses!</b><br/><b>Mostly inbound leads</b><br/><b>Grow your career with training and advancement opportunities</b></p><p><b>Are you a motivated go-getter ready to make an impact?</b></p><p>We&rsquo;re looking for energetic, results-driven individuals to join our collections team. <b>Many people from a variety of backgrounds have succeeded in this role</b>, so you don&rsquo;t need prior collections experience just a high school diploma, a positive attitude, and a drive to succeed.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Help consumers resolve accounts via phone, email, and mail</li><li>Handle <b>inbound calls</b> and assist with questions and payments</li><li>Track all communications and keep accurate account records</li><li>Recommend next steps and generate repayment documents when needed</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Clear, professional communication skills</li><li>Strong problem-solving and customer service abilities</li><li>Ability to work independently and meet goals</li><li>High school diploma or GED</li></ul><p><b>Why You&rsquo;ll Love It Here:</b></p><ul><li>Base Pay: <b>$18.00/hour with no draw against your base</b></li><li><b>Bonus Potential: $1,500+ per month for on-target performers</b> (performance-based; tied to goals and attendance)</li><li>Collaborative, supportive team environment</li><li>Career growth opportunities in a stable, growing company</li></ul><p><b>Ready to earn what you&rsquo;re worth and grow your career? Apply today!</b></p><p>Job Type: Full-time</p><p>Pay: From $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Collector / Resolution Specialist

Select Medical

<div>
 <em>
  <strong>
   Select Medical
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  <strong>
   Support Specialist / Technical Help Desk
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Monday - Thursday; 8 am - 7 pm
  <br/>
  <br/>
 </strong>
 <strong>
  ON-SITE position in Mechanicsburg, PA
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $21.00 - starting hourly rate***
  </li>
  <li>
   Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work for Select?
  <br/>
  <br/>
 </strong>
 We are committed to your growth and success!
 <br/>
 <br/>
 <ul>
  <li>
   Career Advancement opportunities
  </li>
  <li>
   Competitive pay, benefits, and PTO
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  <li>
   Eligible for referral bonuses
  </li>
  <li>
   Thorough orientation program
  </li>
  <li>
   Team-oriented environment
  </li>
  <li>
   Hands-on training to help desk
   <br/>
   <br/>
  </li>
 </ul>
 The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
  </li>
  <li>
   Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
  </li>
  <li>
   Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
  </li>
  <li>
   Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
  </li>
  <li>
   Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
  </li>
  <li>
   Participate in relevant information-sharing activities.
  </li>
  <li>
   Monitor and report on any security violations related to the unwarranted access to corporate data.
  </li>
  <li>
   Ensure that all problems are resolved in a timely and efficient manner.
  </li>
  <li>
   Help build team spirit by assisting other staff members and promoting a positive workplace.
  </li>
  <li>
   Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
  </li>
  <li>
   Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
  </li>
  <li>
   Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.
  </li>
  <li>
   Complete any activities, tasks, and projects assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates Degree or actively enrolled in an Associates Program
  </li>
  <li>
   Ability to work posted shift
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Superior customer service skills
  </li>
  <li>
   Computer Skills
  </li>
  <ul>
   <li>
    Understanding of operating systems such as Windows and OS X/iOS
   </li>
   <li>
    PC hardware and peripheral experience
   </li>
  </ul>
  <li>
   Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
  </li>
  <li>
   Professional Skills:
  </li>
  <ul>
   <li>
    Accuracy and attention to Detail
   </li>
   <li>
    Personal sense of urgency
   </li>
   <li>
    Excellent analytical and problem solving skills are essential.
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    Organized
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    Good time management skills in order to meet deadlines.
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    Ability to multitask and adapt to changing business priorities
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    Ability to work independently and as part of team to reach a mutually established goals.
   </li>
  </ul>
  <li>
   Flexible and open to change.
  </li>
  <li>
   Previous experience in metrics based role, where production/quality standards are upheld.
  </li>
 </ul>
</div>


IT Support Specialist

Eposmatic (Pvt) Ltd

<p><b>Job Title:</b> Support &amp; Data Entry Specialist</p><p><b>Location:</b> Islamabad</p><p><b>Job Type:</b> Full-Time</p><p><b>Department:</b> Customer Support</p><p><b>About Us:</b></p><p>EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul><p><b>Working Days:</b> Monday to Saturday</p><p><b>Timings:</b> 8:30 AM &ndash; 5:30 PM</p><p><b>Location:</b> Islamabad</p><p><b>How to Apply:</b></p><p>Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line <b>&ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Support & Data Entry Specialist

TGT Nexus Pvt Ltd

<p><b>About the Role</b></p><p>Carmentined is looking for a dedicated and customer-focused <b>International Customer Support Specialist</b> to handle US-based clients. The ideal candidate will ensure a smooth customer experience by resolving queries efficiently and maintaining high service standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information regarding products and services</li><li>Resolve complaints and issues in a timely and professional manner</li><li>Maintain high customer satisfaction and service quality</li><li>Record and update customer interactions in CRM systems</li><li>Coordinate with internal teams for issue resolution</li><li>Follow up with customers to ensure complete resolution</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul><p>Pay: Rs70,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

International Customer Support Specialist (US Market – Night Shift)

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