customer resource specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
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 Ready to work in the Support team.
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 Provide immediate response to customer inquiries in accordance with service standards.
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 Provide support to current installed based customers.
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 Provide the link between our customers and the InterSystems Global Support organization.
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 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
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 Provide application support for the TrakCare Hospital Management System.
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 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
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 Conduct individual and group training, product demonstrations and workshops as required.
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
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 Be a Subject Matter Expert (SME) for TrakCare.
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
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 If required, work with our partners to identify potential changes within the parameters of the product.
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 Participate in on-site support if required.
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 Participate in the on call 24-hour roster service.
 
 
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 Qualifications:
 
 
 
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 General aptitude for solving problems and using technology to improve processes.
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 Understanding and experience in product solutions support.
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 Understanding and experience with Hospital Information Systems.
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 Proven ability to think laterally and come up with innovative solutions for software product Support.
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 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
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 An ability to handle multiple tasks simultaneously and within tight time constraints.
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 Proven ability to work through problems with different customer groups achieving positive outcomes.
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 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
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 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
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 Education and Training:
 
 
 
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 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
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 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

Abacus Outsourcing

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 26-Dec-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS)

Healthrix

Overview As an RCM Specialist, you will play a pivotal role in the revenue cycle management process, ensuring that our healthcare operations run smoothly and efficiently. You will be responsible for managing medical billing, coding, and collections to optimize revenue flow while maintaining compliance with industry standards. Your expertise in medical terminology and coding systems will be essential in facilitating accurate documentation and processing of medical records.What you&rsquo;ll do<ul><li>Review and analyze patient records to ensure accurate coding using ICD-9, ICD-10, CPT coding, and DRG (Diagnosis-Related Group) methodologies.</li><li>Process medical billing and collections efficiently to maximize revenue recovery.</li><li>Collaborate with healthcare providers to clarify documentation and coding discrepancies.</li><li>Utilize EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems for data entry and retrieval of patient information.</li><li>Maintain up-to-date knowledge of medical terminology, coding guidelines, and billing regulations.</li><li>Conduct audits of medical records to ensure compliance with legal and regulatory requirements.</li><li>Provide support in resolving billing inquiries from patients or insurance companies promptly.</li><li>Assist in training staff on best practices related to medical coding and billing processes.</li></ul>Basic qualifications<ul><li>Proven experience in medical office settings with a focus on RCM processes.</li></ul>Preferred qualifications<ul><li>Proficiency in DRG, CPT coding, ICD-9, ICD-10, and general medical coding practices.</li><li>Familiarity with EMR and EHR systems for effective patient data management.</li><li>Strong understanding of medical terminology and documentation standards.</li><li>Excellent communication skills for effective collaboration with healthcare teams and patients.</li></ul>Why you&rsquo;ll love it here We are dedicated to fostering an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just the workplace; we offer a range of benefits designed to support your overall well-being.Our benefits include:<ul><li>Comprehensive health coverage options that cater to your needs.</li><li>Opportunities for professional development and continuous learning.</li><li>A supportive workplace culture that values teamwork and collaboration.</li><li>Resources aimed at enhancing your physical and mental health. Join us as we strive to enhance the quality of care through effective revenue cycle management! Your contributions as an RCM Specialist will directly impact our mission to provide exceptional healthcare services while ensuring financial sustainability.</li></ul>Job Type: Full-timeWork Location: In person

RCM Specialist

Psychiatry of Texas

RCM Specialist &ndash; Psychiatry &amp; Behavioral Health (Night Shift)Full-Time | Onsite | Night Shift (7:00 PM &ndash; 4:00 AM PKT / U.S. Central Time)About PsychPlus:The current delivery model for mental health care in the United States is broken&mdash;and PsychPlus is on a mission to fix it.PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it&rsquo;s most convenient.By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.About the Role:We are seeking a skilled RCM Specialist to manage the complete revenue cycle operations for psychiatry and behavioral health services within the U.S. healthcare system. This is a full-time, onsite role requiring night-shift availability aligned with U.S. Central Time (7:00 PM &ndash; 4:00 AM PKT).The selected candidate will be responsible for the end-to-end billing lifecycle, including claim preparation and submission, denial management, accounts receivable (AR) follow-ups, and payment posting. Success in this role requires strong expertise in psychiatry billing codes, insurance guidelines, and medical billing systems, along with a proactive, detail-oriented approach.Key Responsibilities:<ul><li>Prepare, review, and submit accurate claims for psychiatry and behavioral health services, including therapy sessions, medication management, and psychiatric evaluations</li><li>Ensure correct usage of CPT, ICD-10, and HCPCS codes, with specific expertise in psychiatry codes such as 90791, 90833, 90834, 90837, 99213, and 99214</li><li>Submit electronic and paper claims to commercial insurance, Medicare, and Medicaid</li><li>Perform AR follow-ups and manage aged claims to ensure timely reimbursement</li><li>Investigate, resolve, and resubmit denied or rejected claims by identifying root causes and implementing corrective actions</li><li>Post payments using ERA/EOBs, reconcile billing records, and apply appropriate adjustments or write-offs</li><li>Collaborate with providers and internal teams to resolve discrepancies and obtain missing or incomplete documentation</li><li>Maintain strict compliance with HIPAA regulations and psychiatry billing requirements</li><li>Generate billing and performance reports and support team leadership with tracking and analysis</li></ul>Requirements:<ul><li>Intermediate/A-Levels or Bachelor&rsquo;s degree in Healthcare Administration, Finance, or a related field (preferred)</li><li>3&ndash;5 years of hands-on experience in U.S. medical billing and Revenue Cycle Management (RCM)</li><li>Availability to work night shifts (7:00 PM &ndash; 4:00 AM PKT)</li><li>Strong knowledge of the full RCM lifecycle for mental health and behavioral health services</li><li>Proficiency with EMRs and billing platforms (e.g., CMD or similar systems)</li><li>In-depth understanding of psychiatry billing codes, modifiers, and payer-specific insurance protocols</li><li>Experience with insurance verification, AR analysis, denial management, and payment posting</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools</li></ul>Why Join PsychPlus?If you&rsquo;ve made it this far, we&rsquo;re excited to meet you.PsychPlus is a meritocratic, performance-driven startup that moves fast and values ownership and accountability. You may be required to wear multiple hats, adapt quickly, and consistently deliver results. In return, your scope of responsibility and opportunity to make an impact are uncapped.When you succeed at PsychPlus, our patients succeed&mdash;and together we move one step closer to solving the mental health crisis. We hope this role gives you both career-defining experience and the fulfillment that comes from meaningful work.Equal Opportunity EmployerPsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely on their qualifications, without regard to disability or need for accommodation.Job Type: Full-timePay: Rs85,000.00 - Rs140,000.00 per monthApplication Question(s):<ul><li>Do you have direct experience billing psychiatry or behavioral health services, including the use of psychiatry-specific CPT codes (e.g., 90791, 90834, 90837, 99213, 99214)?</li><li>Do you have hands-on experience using U.S. medical billing or RCM software (e.g., CMD, Kareo, Athena, AdvancedMD, eClinicalWorks, or similar platforms)?</li><li>Are you comfortable working onsite in Karachi, Gulshan-e-Iqbal, on a Night shift?</li><li>What are your salary expectations?</li></ul>Experience:<ul><li>U.S. medical billing and Revenue Cycle Management (RCM): 1 year (Required)</li></ul>Work Location: In person

xmstart

<div>XMSTART is looking to add an experienced Human Resource Specialist to our team in Arlington, VA. This position is 100% onsite. The selected candidate will offer human resources support to the International Directorate by aiding in manpower planning and staffing needs, in addition to delivering integrated assistance for personnel and manpower management activities.
Requirements<h3 class="jobSectionHeader">
Security Clearance:</h3><ul><li>
SECRET</li></ul><h3 class="jobSectionHeader">
Education:</h3><ul><li>
BA/BS degree in a relevant subject or discipline for the position</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
At least 5 years of experience in a relevant field</li></ul><h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Offer comprehensive support for personnel and manpower management activities associated with the program</li>
<li>Establish and execute a structured resource management process</li>
<li>Conduct ongoing analyses of manpower plans and provide recommendations to the program for the effective use of personnel resources</li>
<li>Manage the customer manpower database</li>
<li>Assist with the in-processing and out-processing of personnel</li>
</ul><h3 class="jobSectionHeader">
Desired Qualifications:</h3><ul><li>
Proven expertise in federal human resources and/or workforce roles, along with a strong understanding of federal HR and workforce regulations.</li></ul></div>

Human Resource Specialist

Owais Capital | أويس المالية

<div>
 
 
 Product Manager Specialist
 
 
 
 
 
 
 
 Job Summary
 
 
 
 The Product Manager Specialist is responsible for driving the strategic direction, development, and lifecycle management of product lines within the organization. This role serves as the bridge between business objectives, customer needs, and technical capabilities, ensuring successful product delivery that meets market demands and drives company growth. The Product Manager Specialist will collaborate with cross-functional teams including engineering, design, marketing, sales, and customer success to deliver innovative products that create value for customers and stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Strategic Planning &amp; Vision
 
 
 The Product Manager Specialist develops and maintains the product roadmap aligned with company strategy and market opportunities. This involves conducting market research and competitive analysis to identify trends, gaps, and opportunities, while defining product vision, strategy, and positioning in the marketplace. The role requires establishing clear product goals, success metrics, and key performance indicators (KPIs), and prioritizing features and enhancements based on business value, customer impact, and resource constraints.
 
 
 
 
 
 
 Product Development &amp; Execution
 
 
 
 Working closely with engineering and design teams, the Product Manager Specialist translates business requirements into detailed product specifications and user stories. The role involves leading the product development process from concept through launch, managing the product backlog and sprint planning activities in an Agile environment. The specialist facilitates requirement gathering sessions with stakeholders and customers, ensures timely delivery of product releases while maintaining quality standards, and conducts user acceptance testing and quality assurance reviews.
 
 
 
 
 
 
 Customer &amp; Market Focus
 
 
 
 A critical aspect of this role is gathering and analyzing customer feedback, usage data, and market insights to inform product decisions. The Product Manager Specialist identifies and defines target customer segments and user personas, conducts customer interviews, surveys, and usability testing to validate product concepts, and monitors customer satisfaction and engagement metrics. They also serve as the voice of the customer within the organization, advocating for user needs and experience improvements.
 
 
 
 
 
 
 Stakeholder Management &amp; Communication
 
 
 
 The specialist collaborates with sales and marketing teams to develop go-to-market strategies and positioning, communicates product updates, roadmaps, and release plans to internal and external stakeholders, and facilitates cross-functional meetings and decision-making processes. The role requires presenting product strategies and performance metrics to senior leadership, managing expectations and negotiating priorities among competing stakeholder interests, and providing training and support to sales teams and customer-facing staff on product features and benefits.
 
 
 
 
 
 
 Performance Analysis &amp; Optimization
 
 
 
 Ongoing responsibilities include tracking and analyzing product performance metrics, user engagement, and business impact, conducting post-launch reviews and gathering lessons learned to improve future releases, and identifying opportunities for product optimization and revenue growth. The specialist monitors competitive landscape and adjusts product strategy as needed, manages product lifecycle including sunset decisions for underperforming features, and develops business cases and ROI analysis for new product initiatives and investments.
 
 
 
 
 
 
 Required Qualifications
 
 
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 Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
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 3-5 years of product management experience, preferably in relevant industry
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 Proven track record of successfully launching and managing products through full lifecycle
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 Strong understanding of Agile/Scrum methodologies and product development processes
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 Experience with product management tools such as Jira, Aha!, ProductBoard, or similar platforms
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 Excellent analytical skills with ability to interpret data and make data-driven decisions
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 Exceptional communication and presentation skills with ability to influence stakeholders at all levels
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 Strong project management and organizational skills with attention to detail
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 Technical aptitude and ability to work effectively with engineering teams
 </li>
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 Preferred Skills
 
 
 <ul>
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 Experience with UX/UI design principles and user-centered design thinking
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 Knowledge of SQL, analytics tools (Google Analytics, Mixpanel, Amplitude), and data visualization
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 Familiarity with software development technologies and methodologies
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 Experience in B2B/B2C product management depending on company focus
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 Certification in Product Management (AIPMM, Pragmatic Institute) or Agile methodologies
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 Understanding of pricing strategies, business models, and revenue optimization
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 Key Competencies
 
 
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 Strategic thinking and business acumen
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 Customer empathy and user advocacy
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 Problem-solving and decision-making abilities
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 Leadership and influence without direct authority
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 Adaptability and comfort with ambiguity
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 Collaboration and teamwork orientation
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 Innovation and creative thinking
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 Results-driven mindset with focus on execution
 </li>
 </ul>
 
 
 
 
 This role offers the opportunity to shape products that directly impact customer success and business growth, working in a dynamic environment that values innovation, collaboration, and continuous improvement.
 
</div>

Product Manager

Round Rock Independent School District

Join Our Team at Round Rock ISD!Round Rock ISD is seeking a detail-oriented, customer-focused Compensation Specialist to support the administration of district compensation programs. This role is ideal for professionals who enjoy working with data, policies, and people while ensuring equitable and competitive compensation practices that support staff recruitment and retention.About Round Rock ISD:Round Rock ISD nurtures students&rsquo; academic and personal success so they thrive in the classroom and in life. Serving more than 47,000 students across 56 campuses, the district consistently exceeds state performance benchmarks and is recognized for its commitment to innovation, equity, and operational excellence. Located in Williamson and Travis Counties, RRISD proudly serves the communities of Round Rock, Austin, and Cedar Park.About the Human Resource Services Department:The Human Resource Services (HRS) Department is dedicated to supporting the district&rsquo;s most valuable resource&mdash;its people. HRS leads the way in attracting, developing, and retaining exceptional talent who make a difference in the lives of students. We&rsquo;re committed to delivering responsive and professional HR services that promote excellence, equity, and integrity throughout the district.About the Role: The Compensation Specialist supports the development, implementation, and administration of district compensation programs. This role works closely with Human Resource Services, Payroll, and campus and department leaders to ensure accurate pay practices, compliance with regulations, and consistent application of compensation policies.Key ResponsibilitiesIn this role, you will:<ul><li>Support the administration of district compensation plans, salary schedules, and pay practices.</li><li>Analyze employee data to ensure accuracy, equity, and compliance with district policies and state requirements.</li><li>Process compensation-related actions, including stipends, adjustments, and salary placements.</li><li>Assist with job evaluations, position classifications, and compensation studies.</li><li>Respond to compensation inquiries from employees, campus administrators, and department leaders.</li><li>Maintain accurate records and reports related to compensation and pay structures.</li><li>Collaborate with Payroll and HR teams to resolve compensation discrepancies.</li><li>Support audits, reporting, and continuous improvement initiatives related to compensation practices.</li></ul>Why This Role?This position offers:<ul><li>The opportunity to support fair, competitive compensation practices across a large, high-performing school district.</li><li>Hands-on experience in compensation analysis, policy implementation, and HR systems.</li><li>A collaborative, data-driven team environment within Human Resource Services.</li><li>Professional growth through exposure to districtwide HR operations and strategic initiatives.</li><li>A meaningful role that directly supports employee satisfaction and retention.</li></ul>How to ApplyThis posting is for visibility purposes only. Interested candidates must submit an official application HERE: https://ess.roundrockisd.org/ess/EmploymentOpportunities/JobDetail.aspx?req=7395&amp;sreq=2&amp;form=NONX&amp;desc=HR%20COMPENSATION%20SPECIALISTEEO StatementRound Rock ISD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: $24.00 - $28.57 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Compensation Specialist

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