customer resource specialist

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Talentoma

<div>
 
 Job Title: Remote Customer Care Specialist
 
 
 
 
 
 
 Monthly Pay: $3,800 &ndash; $4,300
 
 
 
 
 
 
 
 Summary:
 
 
 <ul>
 <li>
 Delivers high-quality customer service across channels
 </li>
 <li>
 Resolves inquiries and ensures customer satisfaction
 </li>
 <li>
 Supports retention and customer experience
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond to inquiries via phone, chat, or email
 </li>
 <li>
 Resolve issues efficiently
 </li>
 <li>
 Maintain customer satisfaction
 </li>
 <li>
 Document interactions
 </li>
 <li>
 Follow service protocols
 </li>
 <li>
 Provide product/service information
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Customer service experience preferred
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Ability to manage high-volume interactions
 </li>
 <li>
 Basic computer knowledge
 </li>
 <li>
 Professional communication
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $3,800&ndash;$4,300
 </li>
 <li>
 Fully remote customer support role
 </li>
 <li>
 Paid onboarding
 </li>
 <li>
 Flexible shifts
 </li>
 <li>
 Growth opportunities
 </li>
 </ul>
 
 
</div>

Remote Customer Care Specialist

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: RCM Specialist

Must reside in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA 


Job Summary

As a member of the Revenue Cycle Management Team, the RCM Specialist is a subject matter expert regarding RCM processes and procedures necessary for EyeCare Partner Practices. The RCM Specialist may be responsible for multiple elements including, but not limited to: Billing, Coding, Payment Posting, Accounts Receivable (A/R) follow up, insurance claim submission and managing customer services requests from patients

Duties and Responsibilities
<ul>
<li><ul><li>Prepare, review, and transmit claims using billing software including electronic, website submission, and paper claim processing</li></ul></li>
<li><ul><li>Post payments both electronically and manually into the practice management system according to set standards and productivity measures.</li></ul></li>
<li><ul><li>Status unpaid claims within standard billing cycle timeframe</li></ul></li>
<li><ul><li>Timely review/handling of insurance claim denials, exceptions, or exclusions</li></ul></li>
<li><ul><li>Forwards requests for medical records to appropriate internal resources</li></ul></li>
<li><ul><li>Addresses/corrects demographic information requested by insurance company</li></ul></li>
<li><ul><li>Ability to read and accurately interpret insurance Explanation of Benefits (EOB's)</li></ul></li>
<li><ul><li>Verifying insurance payments for accuracy/compliance based on contracts to ensure correct reimbursement is received</li></ul></li>
<li><ul><li>Following up directly with insurance companies regarding payment discrepancies</li></ul></li>
<li><ul><li>Utilizing aging reports and workflow statuses to address any unpaid or open claims over 30, 60, 90, and 120 plus</li></ul></li>
<li><ul><li>Coordination of Benefits (COB) &ndash; Ability to Identifying and bill secondary or tertiary</li></ul></li>
<li><ul><li>Documenting denials associated with patient responsibility to forward to the collection team</li></ul></li>
<li><ul><li>Ability to research and appeal denied claims</li></ul></li>
<li><ul><li>Answering all patient or insurance telephone inquiries pertaining to assigned accounts</li></ul></li>
<li><ul><li>Report payment discrepancies or denial trends identified to Supervisor as soon as they are identified for assigned accounts</li></ul></li>
<li><ul><li>Keep supervisor abreast weekly of any concerns or issues associated with accounts</li></ul></li>
<li><ul><li>Adhering to company standards of compliance with policies and procedures</li></ul></li>
<li><ul><li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li></ul></li>
<li><ul><li>Performs other duties that may be necessary or in the best interest of the organization.</li></ul></li></ul> 


Education, Licensure &amp; Certification Requirements

High School Diploma or GED

CPC, RHIT, CCS, or CMC Coding Credentials preferred 


Experience Requirements

3+ years of Medical Insurance Billing. Ophthalmology Practice preferred. 


Knowledge, Skills and Abilities Requirements
<ul>
<li>Experience with CPT and ICD-10; Familiarity with medical terminology</li>
<li>Knowledge of billing procedures and collection techniques</li>
<li>Strong written and verbal communication skills</li>
<li>Detail oriented, professional attitude, reliable Consistent production results</li>
<li>Logical, Critical thinking, and research skills</li>
<li>Excellent organization, time management, and prioritization skills</li>
<li>Professional in appearance and actions</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and teammate support need</li>
<li>Able to communicate effectively in English, both verbally and in writing Intermediate computer operation Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Practice management software and clearing houses experience</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li></ul> 


Location/Work Environment:

For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.

For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. 


If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly &ndash; only resumes submitted through this website will be considered 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</div>

OPH/RCM Specialist

Psychiatry of Texas

RCM Specialist &ndash; Psychiatry &amp; Behavioral HealthFull-Time | Remote (Only Islamabad, Lahore, Multan)About PsychPlus:The current delivery model for mental health care in the United States is broken&mdash;and PsychPlus is on a mission to fix it.PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it&rsquo;s most convenient.By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.About the Role:We are seeking a skilled RCM Specialist to manage the complete revenue cycle operations for psychiatry and behavioral health services within the U.S. healthcare system. This is a remote opportunity, so we require someone who has the equipments to work remotely.The selected candidate will be responsible for the end-to-end billing lifecycle, including claim preparation and submission, denial management, accounts receivable (AR) follow-ups, and payment posting. Success in this role requires strong expertise in psychiatry billing codes, insurance guidelines, and medical billing systems, along with a proactive, detail-oriented approach.Key Responsibilities:<ul><li>Prepare, review, and submit accurate claims for psychiatry and behavioral health services, including therapy sessions, medication management, and psychiatric evaluations</li><li>Ensure correct usage of CPT, ICD-10, and HCPCS codes, with specific expertise in psychiatry codes such as 90791, 90833, 90834, 90837, 99213, and 99214</li><li>Submit electronic and paper claims to commercial insurance, Medicare, and Medicaid</li><li>Perform AR follow-ups and manage aged claims to ensure timely reimbursement</li><li>Investigate, resolve, and resubmit denied or rejected claims by identifying root causes and implementing corrective actions</li><li>Post payments using ERA/EOBs, reconcile billing records, and apply appropriate adjustments or write-offs</li><li>Collaborate with providers and internal teams to resolve discrepancies and obtain missing or incomplete documentation</li><li>Maintain strict compliance with HIPAA regulations and psychiatry billing requirements</li><li>Generate billing and performance reports and support team leadership with tracking and analysis</li></ul>Requirements:<ul><li>Intermediate/A-Levels or Bachelor&rsquo;s degree in Healthcare Administration, Finance, or a related field (preferred)</li><li>3&ndash;5 years of hands-on experience in U.S. medical billing and Revenue Cycle Management (RCM)</li><li>Availability to work remotely (Lahore, Islamabad, Multan)</li><li>Strong knowledge of the full RCM lifecycle for mental health and behavioral health services</li><li>Proficiency with EMRs and billing platforms (e.g., CMD or similar systems)</li><li>In-depth understanding of psychiatry billing codes, modifiers, and payer-specific insurance protocols</li><li>Experience with insurance verification, AR analysis, denial management, and payment posting</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency in MS Excel, Google Sheets, and reporting tools</li></ul>Why Join PsychPlus?If you&rsquo;ve made it this far, we&rsquo;re excited to meet you.PsychPlus is a meritocratic, performance-driven startup that moves fast and values ownership and accountability. You may be required to wear multiple hats, adapt quickly, and consistently deliver results. In return, your scope of responsibility and opportunity to make an impact are uncapped.When you succeed at PsychPlus, our patients succeed&mdash;and together we move one step closer to solving the mental health crisis. We hope this role gives you both career-defining experience and the fulfillment that comes from meaningful work.Equal Opportunity EmployerPsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely on their qualifications, without regard to disability or need for accommodation.Job Type: Full-timePay: Rs50,000.00 - Rs180,000.00 per monthApplication Question(s):<ul><li>Do you have direct experience billing psychiatry or behavioral health services, including the use of psychiatry-specific CPT codes (e.g., 90791, 90834, 90837, 99213, 99214)?</li><li>Do you have hands-on experience using U.S. medical billing or RCM software (e.g., CMD, Kareo, Athena, AdvancedMD, eClinicalWorks, or similar platforms)?</li><li>What are your salary expectations?</li><li>Are you comfortable working remotely? Do you have a laptop or computer with stable internet?</li></ul>Experience:<ul><li>U.S. medical billing and Revenue Cycle Management (RCM): 1 year (Preferred)</li></ul>Work Location: Remote

RCM Specialist

Quality Resource Pvt Ltd

<div>
 
 Quality Resource Private Limited a Multinational Digital Marketing Company
 
 enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.
 
 
 We&rsquo;re currently looking for
 
 Customer Success Specialist (Night Shift
 
 ) in our
 
 Lahore office
 
 . This is a pure prospecting role,
 
 Managing Outbound calling, Customer Retention, Customer Activation and Upselling
 
 to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal
 
 Customer Success Specialist
 
 should engage with customers, maximize value, and create strategies to grow our customer base.
 
 
 
 Salary Slab:
 
 Rs. 100,000 to Rs 150,000 base pay plus incentives.
 
 
 
 Office location:
 
 Main Boulevard Gulberg, Lahore.
 
 
 
 Work Hours:
 
 6:00 PM to 3:00 AM. (Monday &ndash; Friday)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and manage client portfolios.
 </li>
 <li>
 Sustain business growth and profitability by maximizing value through upsell.
 </li>
 <li>
 Analyze customer data to improve customer experience.
 </li>
 <li>
 Hold product demonstrations for customers.
 </li>
 <li>
 Improve onboarding processes.
 </li>
 <li>
 Evaluate and improve tutorials and other communication infrastructure.
 </li>
 <li>
 Mediate between clients and the organization.
 </li>
 <li>
 Handle and resolve customer requests and complaints.
 </li>
 <li>
 Minimize customer churn.
 </li>
 <li>
 Aid in product design and product development.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 2+ years proven experience in customer success/service/sales or Communications or Bachelors Degree.
 </li>
 <li>
 Highly organized and able to multitask. Self-driven and proactive nature.
 </li>
 <li>
 Excellent communication and interpersonal skills. Demonstrate leadership qualities.
 </li>
 <li>
 High computer literacy and ability to learn new software.
 </li>
 <li>
 Knowledge of customer success processes. Experience in document creation.
 </li>
 <li>
 Patient and active listener. Passion for sales
 </li>
 <li>
 Experience utilizing CRM systems, and Microsoft office.
 </li>
 <li>
 1+years of successful revenue-based sales experience.
 </li>
 <li>
 Working understanding of data protection technologies.
 
 
 </li>
 </ul>
 
 Why work with us?
 
 
 
 <ul>
 <li>
 Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
 </li>
 <li>
 When we see something that could be improved, we get to work inventing the solution.
 </li>
 <li>
 Our people demonstrate our winning culture through positive and meaningful relationships.
 </li>
 <li>
 We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
 </li>
 <li>
 Our team members&rsquo; health and wellness is our priority as well as rewarding them for their hard work.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 EOBI.
 </li>
 <li>
 Gratuity.
 </li>
 <li>
 Medical insurance.
 </li>
 <li>
 Free Parking.
 </li>
 <li>
 Subsidized Food Facility.
 </li>
 <li>
 Annual Bonus.
 </li>
 <li>
 Annual Paid Leaves.
 </li>
 <li>
 Drop Facility
 </li>
 </ul>
</div>

Customer Success Specialist

SRI Telecom

<div>OSP Construction Specialist
Location: Memphis, TN, and surrounding areas
Salary: $33.22-$38.39/hr.
*20% office, 80% in field* 
Company Information:
In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate &amp; staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth!
Benefits:
SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA and others!
Salary:
This position pays an average of $35.82/hour depending on experience.
Description of Role:
SRI Telecom is hiring an OSP Construction Specialist to coordinate projects and lead cross-functional teams. The role involves overseeing field activities, ensuring compliance with standards, and managing aspects of construction, including planning for materials, labor, and resource allocation. The specialist works with moderate guidance and is still acquiring higher-level skills in their discipline.
Tasks:<ul><li>
Oversees and executes various construction duties, ensuring safe operations and compliance with standards.</li><li>
Conducts field site assessments, surveys, and post-construction reviews.</li><li>
Manages project costs, develops estimates, and monitors job expenses.</li><li>
Maintains accurate records of project details, milestones, and resource usage.</li><li>
Enforces work site safety standards and ensures compliance, conducting regular safety meetings.</li><li>
Manages resources, supports project coordination, and generates construction-related reports.</li><li>
Addresses customer requests, monitors crew performance, and provides guidance to technicians.</li><li>
Coordinates all phases of construction projects, including interactions with stakeholders and subcontractors.</li><li>
Interacts with government officials, utilities, contractors, and internal partners.</li><li>
Demonstrates flexibility in work schedule and fulfills other assigned duties.</li></ul> 
Skills &amp; Responsibilities:<ul><li>
Project Management skills required.</li><li>
Knowledge of Outside Plant Construction</li><li>
Excel, Outlook skills required.</li><li>
Cross functional team coordination skills required.</li><li>
Ability to take ownership of jobs/tasks and drive to completion.</li><li>
Excellent verbal and written skills required.</li><li>
Excellent organizational and time management skills required.
</li><li>Ability to learn new proprietary software, download and compare data skills required.</li></ul>
Work Schedule: up to 50hrs/wk
Location: 38672
#ZR</div>

OSP Construction Specialist - Comcast

HSBC

<div>Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul>
Skills<ul><li>
Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?<ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul></div>

Client Service Specialist - FR is a must

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