customer resource specialist

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: RCM Specialist

Must reside in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA 


Job Summary

As a member of the Revenue Cycle Management Team, the RCM Specialist is a subject matter expert regarding RCM processes and procedures necessary for EyeCare Partner Practices. The RCM Specialist may be responsible for multiple elements including, but not limited to: Billing, Coding, Payment Posting, Accounts Receivable (A/R) follow up, insurance claim submission and managing customer services requests from patients

Duties and Responsibilities
<ul>
<li><ul><li>Prepare, review, and transmit claims using billing software including electronic, website submission, and paper claim processing</li></ul></li>
<li><ul><li>Post payments both electronically and manually into the practice management system according to set standards and productivity measures.</li></ul></li>
<li><ul><li>Status unpaid claims within standard billing cycle timeframe</li></ul></li>
<li><ul><li>Timely review/handling of insurance claim denials, exceptions, or exclusions</li></ul></li>
<li><ul><li>Forwards requests for medical records to appropriate internal resources</li></ul></li>
<li><ul><li>Addresses/corrects demographic information requested by insurance company</li></ul></li>
<li><ul><li>Ability to read and accurately interpret insurance Explanation of Benefits (EOB's)</li></ul></li>
<li><ul><li>Verifying insurance payments for accuracy/compliance based on contracts to ensure correct reimbursement is received</li></ul></li>
<li><ul><li>Following up directly with insurance companies regarding payment discrepancies</li></ul></li>
<li><ul><li>Utilizing aging reports and workflow statuses to address any unpaid or open claims over 30, 60, 90, and 120 plus</li></ul></li>
<li><ul><li>Coordination of Benefits (COB) &ndash; Ability to Identifying and bill secondary or tertiary</li></ul></li>
<li><ul><li>Documenting denials associated with patient responsibility to forward to the collection team</li></ul></li>
<li><ul><li>Ability to research and appeal denied claims</li></ul></li>
<li><ul><li>Answering all patient or insurance telephone inquiries pertaining to assigned accounts</li></ul></li>
<li><ul><li>Report payment discrepancies or denial trends identified to Supervisor as soon as they are identified for assigned accounts</li></ul></li>
<li><ul><li>Keep supervisor abreast weekly of any concerns or issues associated with accounts</li></ul></li>
<li><ul><li>Adhering to company standards of compliance with policies and procedures</li></ul></li>
<li><ul><li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li></ul></li>
<li><ul><li>Performs other duties that may be necessary or in the best interest of the organization.</li></ul></li></ul> 


Education, Licensure &amp; Certification Requirements

High School Diploma or GED

CPC, RHIT, CCS, or CMC Coding Credentials preferred 


Experience Requirements

3+ years of Medical Insurance Billing. Ophthalmology Practice preferred. 


Knowledge, Skills and Abilities Requirements
<ul>
<li>Experience with CPT and ICD-10; Familiarity with medical terminology</li>
<li>Knowledge of billing procedures and collection techniques</li>
<li>Strong written and verbal communication skills</li>
<li>Detail oriented, professional attitude, reliable Consistent production results</li>
<li>Logical, Critical thinking, and research skills</li>
<li>Excellent organization, time management, and prioritization skills</li>
<li>Professional in appearance and actions</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and teammate support need</li>
<li>Able to communicate effectively in English, both verbally and in writing Intermediate computer operation Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Practice management software and clearing houses experience</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li></ul> 


Location/Work Environment:

For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.

For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. 


If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly &ndash; only resumes submitted through this website will be considered 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.</div>

OPH/RCM Specialist

HSBC

<div>Why join us
To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
What you will do<ul><li>
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</li><li>
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.</li><li>
Demonstrate a sound knowledge of the payment industry and its associated processes and systems.</li><li>
Receive/make calls/Emails from/to customers (internal/ external)</li><li>
Act effectively on all customer feedback.</li><li>
Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)</li><li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</li><li>
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank</li></ul>
Skills<ul><li>
Fluent in English and French is a must</li><li>
Previous Experience in customer facing roles</li><li>
Exceptional Client focus and orientation</li><li>
Interpersonal, verbal and written communication skills.
</li><li>Ability to communicate efficiently with local and global teams</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task, depending on the criticality of the tasks.
</li><li>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</li></ul> 
What additional skills will be good to have?<ul><li>
Experience and proficiency with web-based technologies.</li><li>
Position requires technical knowledge where GPS experience is asset.</li><li>
MS office.</li><li>
MI and Reporting/ Real time management.</li></ul></div>

Client Service Specialist - FR is a must

The Pin Creative

International Sales Executive (Night Shift)Job Duties and Responsibilities:<ul><li>Generate business through proactive outreach to new customers via cold calling and strategic email campaigning.</li><li>Quickly develop value-based business relationships with B2B customers.</li><li>Identify customer needs and requirements.</li><li>Promote and position the strategic &amp; tactical values of Quality Resource offerings.</li><li>Schedule concrete next steps with the customer and the territory specialist, typically a product demonstration.</li><li>Research, qualify, manage and track leads and related sales activities.</li><li>Function competently and competitively in a fast-paced, highly transactional call-center environment that requires project and time management skills.</li><li>Develop a good relation with the Sales lead in order to convert those leads into Sales.</li></ul>Qualifications:<ul><li>Excellent English communication and interpersonal skills.</li><li>Fresh or1+years of outbound B2B sales experience OR a combination of work experience and education.</li><li>Demonstrable verbal and written communication skills.</li><li>Ability to learn quickly and think analytically.</li><li>Active listening and communicating skills.</li></ul>Pay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

International Sales Executive (Night Shift)

Quality Resource Pvt Ltd

<div>
 
 Job Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Generate business through proactive outreach to new customers via cold calling and strategic email campaigning.
 </li>
 <li>
 Quickly develop value-based business relationships with B2B customers.
 </li>
 <li>
 Identify customer needs and requirements.
 </li>
 <li>
 Promote and position the strategic &amp; tactical values of Quality Resource offerings.
 </li>
 <li>
 Schedule concrete next steps with the customer and the territory specialist, typically a product demonstration.
 </li>
 <li>
 Research, qualify, manage and track leads and related sales activities.
 </li>
 <li>
 Function competently and competitively in a fast-paced, highly transactional call-center environment that requires project and time management skills.
 </li>
 <li>
 Develop a good relation with the Sales lead in order to convert those leads into Sales.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent English communication and interpersonal skills.
 </li>
 <li>
 Fresh or1+years of outbound B2B sales experience OR a combination of work experience and education.
 </li>
 <li>
 Demonstrable verbal and written communication skills.
 </li>
 <li>
 Ability to learn quickly and think analytically.
 </li>
 <li>
 Active listening and communicating skills.
 
 
 </li>
 </ul>
 
 Why work with us?
 
 
 
 <ul>
 <li>
 Quality Resource Pvt Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
 </li>
 <li>
 When we see something that could be improved, we get to work inventing the solution.
 </li>
 <li>
 Our people demonstrate our winning culture through positive and meaningful relationships.
 </li>
 <li>
 We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
 </li>
 <li>
 Our team members&rsquo; health and wellness are our priority as well as rewarding them for their hard work.
 
 
 </li>
 </ul>
 
 Other Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Commissions on Sales &amp; Transfers
 </li>
 <li>
 Pick and Drop Facility (For females only)
 </li>
 <li>
 Subsidized Food Facility
 </li>
 <li>
 Paid Parking Facility
 </li>
 <li>
 EOBI
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Paid Leaves
 </li>
 <li>
 Annual Trips/Recreational Activities
 </li>
 <li>
 Weekly, Monthly &amp; Annual Bonuses
 
 
 </li>
 </ul>
 For further details and to apply for vacancy, Reach out to us with your C.V. at
 
 hr@qrgworld.com
 
</div>

International Sales Executive

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988/Helpline Outbound Supervisor
Office Location: 224 W. Hill St., Suite 410 Chicago IL; fully remote with option to come in person; training schedule would include 9 am to 5 pm hours
Schedule offered: Monday -Friday 12 pm to 8 pm
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.
Who We Are Looking For:
The 988/Helpline Outbound Specialist supports NAMI Chicago&rsquo;s mission by providing support to individuals and families who have contacted the NAMI Chicago Helpline and 988 call center through follow-up calls and supportive, scheduled outreach to identified contacts. The NAMI Chicago 988 call center provides anyone immediate crisis response, while the Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, this specialist gains an understanding of concerns that led to caller engagement with 988 or the Helpline and explores subsequent needs. The 988/Helpline Outbound Specialist often supports individuals and families with ongoing support, linkage connection and safety planning, while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
The ideal candidate has a Bachelor&rsquo;s degree in a social services field, strong customer service skills, strong verbal and written communication skills and prior experience with the mental health system of care including crisis response.
Essential Functions &amp; Responsibilities:<ul><li>
Provides outbound telephonic, text and chat support, education, information, assessment of need and referrals to individuals and families specific to mental and emotional health needs.</li><li>
Engages in de-escalation, safety planning, risk assessment, and emotional support for those needing crisis intervention.</li><li>
Maintains contact notes, agency resource records, and other documentation using NAMI Chicago&rsquo;s database system.</li><li>
Assists contacts in problem-solving, goal setting and communication skills building.</li><li>
Coaches people through navigating service access, specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.</li><li>
Provides limited case management support as callers link to resources in the community, or engages in regular connection with callers seeking accountability, who are building social networks, or are needing support between community resource appointments.</li><li>
Ability to multitask during a call e.g., remaining engaged in conversation, documenting information, assessing needs, and identifying responses to the contacts needs.</li><li>
Exemplify NAMI Chicago&rsquo;s team approach by participating in case review, supporting coworkers, and attending scheduled trainings.</li><li>
Acts as a back-up 988 Crisis Counselor or Helpline Specialist as needed.</li><li>
Perform other duties as assigned by the Helpline or 988 Leadership Team.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts 988 or the Helpline. The NAMI Chicago 988 call center and Helpline are no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of caller, dexterity in judgement and navigation of a call, recognition of appropriate utilization of leadership support and self-regulation of response to callers.</li><li>
Excellent verbal and written communication skills, with the ability to effectively communicate with those in crisis or the aftermath of crisis, their families and community stakeholders.</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).</li><li>
Growth mindset</li></ul>
Requirements:

Qualifications &amp; Requirements:<ul><li>
Education: Bachelor&rsquo;s Degree in social services field or equivalent 1-3 years of relevant experience providing crisis support, case management or similar duties (behavioral health, substance abuse, etc.).</li><li>
Proficiency in Microsoft Windows, Microsoft Office, and database management.</li><li>
Experience in telephonic and/or chat/text outreach, crisis, and case management.</li><li>
Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management</li><li>
Bilingual in Spanish and English (preferred).</li><li>
Experience with text and chat functionality welcomed</li><li>
Experience with youth and young adults and mental health preferred
</li></ul>Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
Salary: $24/hour
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.</div>

988/Helpline Outbound Specialist

Strategic Technology Institute Inc.

Job Summary We are seeking a dynamic and detail-oriented Librarian / ALMA Implementation Specialist to lead the integration and management of our library systems, with a focus on the Alma library services platform. This role combines expertise in collection management, cataloging, and data organization with project management skills to ensure seamless implementation of ALMA, an innovative library services platform. The successful candidate will enhance our library operations by optimizing resource access, improving metadata standards, and supporting digital initiatives. This paid position offers an exciting opportunity to shape our library&rsquo;s future through technology and strategic planning.The Head Cataloger Librarian provides senior-level cataloging and library systems expertise to support the implementation and optimization of the Ex Libris ALMA/Primo Integrated Library System at the National Defense University Libraries. The role supports physical, digital, and special collections and performs work at the original cataloging and authority control level. Key Responsibilities:Lead and support cataloging activities during and after migration to Ex Libris ALMA/Primo. Perform original and complex cataloging using MARC 21, RDA, and OCLC standards. Conduct metadata cleanup, normalization, and authority control for physical and digital collections. Support configuration, maintenance, and quality control of the ILS and discovery systems. Maintain accurate bibliographic and authority records to ensure high-quality discovery and access. Provide monthly status reports and coordinate with government library staff.Duties<ul><li>Lead the implementation and configuration of the ALMA library services platform, ensuring alignment with institutional goals and workflows</li><li>Manage collection development processes, including acquisition, cataloging, classification, and metadata creation to improve resource discoverability</li><li>Oversee data management tasks such as database maintenance, archival processing, digitization projects, and resource description using Resource Description &amp; Access (RDA) standards</li><li>Develop and maintain integrated library systems (ILS), databases, and digital repositories to support efficient library operations</li><li>Collaborate with teams on grant proposal writing related to digital projects, archives management, and resource enhancement initiatives</li><li>Provide training and ongoing support for staff and users on library services, cataloging standards, and ALMA functionalities</li><li>Enhance user experience through customer service excellence, social media management for outreach, and effective communication of library resources and policies</li></ul>RequirementsRequired Qualifications:Master&rsquo;s Degree in Library Science from an ALA-accredited program. Minimum five (5) years of professional cataloging experience, preferably in academic or special libraries. Demonstrated experience with ILS migration or implementation (Ex Libris ALMA preferred). Advanced knowledge of metadata standards and authority control. Ability to work on site and meet federal security requirements.<ul><li>Proven experience with collection management, cataloging standards (such as MARC or Dublin Core), and archives management</li><li>Strong knowledge of integrated library systems (ILS), databases, metadata schemas, and digital resource platforms</li><li>Experience in project management, including planning, execution, and evaluation of system implementations or digital initiatives</li><li>Excellent communication skills for training staff, collaborating across departments, and engaging with external partners</li><li>Demonstrated organizational skills to handle multiple projects simultaneously while maintaining attention to detail</li><li>Familiarity with intellectual property law as it relates to digital content and resource sharing</li><li>Ability to adapt quickly to new technologies such as digitization tools and social media platforms for outreach purposes</li><li>Knowledge of archival standards like ISAD(G) or EAD is a plus</li></ul>Pay: $67,929.60 - $81,807.70 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Master&rsquo;s Degree in Library Science from an ALA-accredited program.</li><li>Experience with ILS migration or implementation (Ex Libris ALMA preferred)</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Location:<ul><li>Washington, DC 20319 (Preferred)</li></ul>Ability to Commute:<ul><li>Washington, DC 20319 (Preferred)</li></ul>Work Location: In person

Librarian/ ( ALMA Implementation Specialist)

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