customer response representative

Tampa General Hospital

<div><div>Service Response Center Representative - (260000ZM)<div>
</div></div><div>
Description<div></div><div> 
Job Summary</div><div></div><div> 
Under direct supervision of Manager, Service Response Center this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties. Representatives are expected to exhaust all avenues towards one call resolution. Documenting, communicating, dispatching and monitoring a wide variety of support services expected of this position. Utilizing the Service Tracking Software for Support Service areas to include Plant Operations, Environmental Services, Transport, Pest Control, Linen, and Equipment Cleaning as well as other areas as assigned is required. Responding to code calls as outlined by hospital policy and accurately communicating vital information and direction is also a requirement of this position. The Service Response Representative&rsquo;s goal is to provide the best possible service to all customers in a pleasant and courteous manner. Will maintain documentation and reporting for all work orders and equipment on which work has been performed. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.</div><div></div><div> 
</div></div><div>
Qualifications<div></div><div> 
 Qualifications</div><ul><li><div>
High School graduate or GED</div></li><li><div>
Previous customer service and telephone experience, preferably in a call center environment is required.</div></li><li><div>
The ability to communicate clearly and ensure required information is obtained and disseminated correctly is required.</div></li><li><div>
Education and/or experience that provides knowledge of office procedures, operation of standard office equipment, and proficiency in standard office software (Word, Windows, Excel)</div></li></ul><div></div><div> 
</div></div><div>
Primary Location: Tampa</div><div>
Work Locations: TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div>
Eligible for Remote Work: On Site</div><div>
Job: Office/Administrative/Clerical</div><div>
Organization: Florida Health Sciences Center Tampa General Hospital</div><div>
Schedule: Full-time</div><div>
Shift: Day Job</div><div>
Job Type: On Site</div><div>
Shift Hours: 5a -1:30p every other weekend</div><div>
Minimum Salary: 15.00</div><div>
Job Posting: Apr 13, 2026, 3:46:21 PM</div></div>

Service Response Center Representative

Richland County Government

<div>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.<h2 class="jobSectionHeader">
Essential Tasks</h2>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. 
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication. 
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate. 
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature. 
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate. 
Receives, review and responds to Freedom of Information Act requests 
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances. 
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required. 
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc. 
Attends staff meetings as required. 
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills. 
Works on call during inclement weather or emergency situations.
Compensation Minimum: $19.68</div>

Citizen Response Representative

Logicaone

We are seeking enthusiastic Customer Support Representative to join our dynamic team at our Gulshan office (Gulshan-e-Iqbal Block 3). The ideal candidate must possess excellent communication skills. Candidates with command over Microsoft Excel and prior call center experience will be given priority.Responsibilities:<ul><li>Follow up customer calls promptly</li><li>handling customer inquiries, resolving issues</li><li>Answer and manage phone calls and emails</li><li>Maintain front desk and reception area</li><li>Cater to customer demands according to their specifications</li></ul>Requirements:<ul><li>Intermediate/Graduate level of education</li><li>Good communication and interpersonal skills</li><li>Basic knowledge of MS Office (Word, Excel, Email)</li><li>Well-organized and presentable</li><li>Previous experience is a plus but not required</li><li>Commissions &amp; Bonuses</li></ul>If you have a passion for customer service, strong communication skills, and meet the above qualifications, we encourage you to apply.Job Type: Full-timePay: Rs25,000.00 - Rs32,000.00 per monthWork Location: In person

Customer Care Representatives (female)

New Season

<div>
 
 Description
 
 
 
 
 CUSTOMER CARE REPRESENTATIVE
 
 
 
 
 Job Description
 
 
 
 New Season
 
 
 For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").
 
 
 Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
 
 
 
 Reports to:
 
 Call Center Director
 
 
 
 Job Code:
 
 188
 
 
 
 Department:
 
 Call Center
 
 
 
 FLSA:
 
 Non-Exempt
 
 
 
 Direct Reports:
 
 0
 
 
 
 Job Summary:
 
 
 
 This position is responsible for interfacing with customers and potential customers via inbound phone calls for the purpose of providing customer service or setting intake appointments into one of our treatment facilities. The primary focus will be to either retain or re-establish relationships with our existing customers and to acquire new customers. This is an on-site call center position and there is no telemarketing required. Outbound phone calls are required for returning voicemails and working on special projects.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Answers or returns calls to customers to learn about and address their needs.
 </li>
 <li>
 Responds efficiently and accurately to customers, explaining possible solutions and ensuring customers feel valued and supported.
 </li>
 <li>
 Builds rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during training.
 </li>
 <li>
 Uses decision-support computer software programs to respond to common customer inquiries and requests.
 </li>
 <li>
 Ensures that customers understand product information provides additional information to customers as needed.
 </li>
 <li>
 Listens attentively to customer needs and concerns and demonstrates empathy.
 </li>
 <li>
 Prepares complete and accurate work and updates customer records.
 </li>
 <li>
 Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
 </li>
 <li>
 Effectively transfers customers to an appropriate party to address their needs.
 </li>
 <li>
 Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity.
 </li>
 <li>
 Participates in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Raises issues proactively and in a timely manner.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities:
 
 
 
 
 (This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)
 
 
 
 None
 
 
 
 Essential Qualifications:
 
 
 
 
 (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
 
 
 
 
 Education/Licensure/Certification:
 
 High School Diploma or GED.
 
 
 
 Required Knowledge:
 
 Computer skills and proficiency with Microsoft Office and Google. Excellent internal &amp; external customer service and communication skills.
 
 
 
 Experience Required:
 
 This position requires 1 year high volume telephonic Customer Service experience. Prior health care based call center experience is a plus. Prior Sales experience is a plus.
 
 
 
 Skill and Ability:
 
 Exceptional customer service, active listening and verbal and written communication skills in a fast paced environment. Demonstrated experience with multi-line phone systems. Ability to work with integrity and the experience, confidence and presence to effectively handle interpersonal relationships. Strong organizational skills with a keen ability to prioritize and multitask. Ability to adhere to and meet deadlines. Experience in handling sensitive, confidential information. Excellent communicator (oral and written) including the desire to ask questions and learn from co-workers. Strong administrative and data entry skills. Bilingual is a plus.
 
 
 
 Physical Demands/Work Environment:
 
 
 
 
 (The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 
 Finger Dexterity:
 
 Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.
 
 
 
 Talking:
 
 To convey detailed or important instructions to employees, patients and applicants.
 
 
 
 Hearing:
 
 Ability to hear normal conversations and receive ordinary information.
 
 
 
 Vision:
 
 Average, ordinary, visual acuity necessary to observe and work on a computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.
 
 
 
 Physical Strength:
 
 Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
 
 
 
 Working Conditions:
 
 
 
 
 (The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 <ul>
 <li>
 Ability to operate in an open work area with moderate everyday noise.
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Approachability
 </li>
 <li>
 Change Management
 </li>
 <li>
 Communication (Oral and Written)
 </li>
 <li>
 Ethics/Values/Integrity
 </li>
 <li>
 Influencing/Persuading
 </li>
 <li>
 Listening
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Strategic Planning/Thinking
 
 
 </li>
 </ul>
 
 Mental Activities:
 
 
 
 (The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 Reasoning Ability:
 
 Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to maintain confidentiality.
 
 
 
 Mathematics Ability:
 
 
 
 
 Job Or State Requirements
 
 
 
 HS diploma or equivalent. 1 year high volume telephonic Customer Service experience required. CA residents will not be considered .
</div>

Customer Care Representative

Redwood Pipe and Drain, Inc.

About UsRedwood Pipe &amp; Drain, Inc. is a locally trusted plumbing company serving Santa Cruz County. We pride ourselves on delivering high-quality service, strong communication, and a customer-first experience. As we continue to grow, we are looking for a motivated and organized Customer Service Representative / Dispatcher (CSR/DSR) to join our team.Job OverviewThe CSR/DSR plays a critical role in daily operations by managing incoming calls, scheduling service appointments, and coordinating technicians in the field. This position requires excellent communication skills, attention to detail, friendly and the ability to multitask in a fast-paced environment.Duties<ul><li>Serve as the primary point of contact for customer inquiries via dial pad phone systems, demonstrating excellent phone etiquette and communication skills.</li><li>Respond to customer inquiries in a professional and friendly manner</li><li>Schedule service appointments and dispatch technicians efficiently</li><li>Communicate clearly with technicians regarding job details, updates, and schedule changes</li><li>Maintain accurate customer records and job notes within our Service Titan CRM system</li><li>Follow up with customers to ensure satisfaction and assist with scheduling future services</li><li>Handle billing inquiries and basic administrative tasks as needed</li><li>Support team operations and contribute to a positive work environment</li><li>Dispatch drivers efficiently by utilizing Service Titan Dispatch Pro</li></ul>Qualifications<ul><li>Previous experience in customer service and/or dispatching (preferred)</li><li>Strong communication and interpersonal skills</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Comfortable using computers and CRM software (experience with ServiceTitan is a plus)</li><li>Positive attitude, team-oriented mindset, and strong work ethic</li><li>Excellent communication skills with professional phone etiquette for engaging with customers, drivers, and internal teams.</li></ul>Compensation &amp; Benefits<ul><li>Competitive hourly pay (based on experience)</li><li>Opportunities for growth and advancement</li><li>Supportive team environment</li><li>Ongoing training and development</li></ul>Why Join Redwood Pipe &amp; Drain?<ul><li>Work with a growing, reputable local company</li><li>Be part of a team that values professionalism and customer care</li><li>Make a real impact on customer experience and daily operations</li></ul>How to ApplyPlease submit your resume along with a brief description of your experience. We look forward to hearing from you!Redwood Pipe &amp; Drain, Inc. Your trusted local plumbing professionalsPay: $23.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative / Dispatcher (CSR/DSR)

Hire Emerald

<div><div>CUSTOMER EXPERIENCE &amp; REVENUE REPRESENTATIVE
Role Status: Full-Time / Remote
Language Requirement: ADVANCED ENGLISH (C1 OR NEAR-NATIVE) Work Schedule: Primarily US Time Zones (Pacific, Mountain, or Central)
Compensation: $1,800 - $2,200 USD + Commissions
 ️ PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH ️
ROLE OVERVIEW
We are seeking a Customer Experience &amp; Revenue Representative to manage live customer conversations, place orders over the phone, and influence revenue across an active book of B2B customers.
This is not a traditional customer support role. The position combines high-level customer experience, consultative selling, and direct revenue accountability. You will act as a marketing consultant for real estate professionals, helping them leverage our tools and marketing services to grow their business.
KEY RESPONSIBILITIES
<ul><li>Active Outreach: Handle 40+ primarily outbound phone calls per day to our ecosystem of leads and customers.
</li><li>Meaningful Engagement: Conduct 10&ndash;15 high-quality customer conversations daily.
</li><li>Consultative Selling: Place orders directly over the phone while advising customers on the best marketing products and services for their specific needs.
</li><li>Revenue Growth: Identify upsell and cross-sell opportunities within an assigned book of B2B customers.
</li><li>Customer Retention: Support customer loyalty through proactive outreach and relationship management.
</li><li>CRM Discipline: Document all activities meticulously in CRM (Salesforce preferred).
</li></ul>REVENUE ACCOUNTABILITY
Your success in this role is directly tied to business growth. Performance is measured by:
<ul><li>Orders placed and total revenue influenced.
</li><li>Successful upselling and product packages sold.
</li><li>Customer retention and repeat orders.
</li></ul>REQUIRED EXPERIENCE &amp; SKILLS
<ul><li>Experience: 3+ years in phone-based, customer-facing roles (Inside Sales, Account Management, or Customer Success).
</li><li>Proven Track Record: Prior experience placing orders or closing transactions over the phone.
</li><li>Technical Proficiency: Professional experience with CRM tools (Salesforce preferred).
</li><li>Communication: Advanced English (C1/Near native) with a strong, professional, and credible phone presence.
</li><li>Marketing Mindset: Skilled in objection handling and consultative selling. A background or degree in Marketing is a significant advantage.
</li><li>Attributes: Exceptional attention to detail, sound judgment, and organizational skills.
</li></ul>WHAT THIS ROLE IS NOT
<ul><li>NOT ticket-only support.
</li><li>NOT administrative or Virtual Assistant (VA) work.
</li><li>NOT a management role.
</li></ul>PERFORMANCE METRICS
<ul><li>Call Volume &amp; Quality: Consistency in outreach and depth of customer conversations.
</li><li>Conversion Rates: Ability to turn conversations into orders and successful upsells.
</li><li>Retention: Ensuring our B2B clients remain active and repeat their orders.
</li></ul>COMPENSATION &amp; BENEFITS
<ul><li>Base Salary: Between $1,800 - $2,200 USD per month.
</li><li>Incentives: Performance-based commission structure.
</li><li>Work Style: 100% Remote environment.
</li><li>Support: Ongoing training, onboarding, and coaching to help you scale with our growing team.
</li></ul>IDEAL CANDIDATE
We are looking for a revenue-oriented professional who thrives in a high-accountability environment. You should be comfortable speaking with independent sales professionals and real estate agents, providing them with polished and credible recommendations that help them invest their marketing budget effectively.
This is a Telecommute/Work from Home position</div></div>

Customer Experience & Revenue Representative

J.B. Hunt

<div>Job Title:
Customer Experience Appointment Representative
Department:
Administration, Facilities &amp; Secretarial
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries
Job Description:
Key Responsibilities:
<ul><li>Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
</li></ul><ul><li>Track trailer pools to see if customer has available empties to determine scheduling
</li></ul><ul><li>Provide documentation to validate customer disputes
</li></ul><ul><li>Monitor customer&rsquo;s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
</li></ul><ul><li>Resolve appointment requests for key customers with delivery dates within locked out areas
</li></ul><ul><li>Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
</li></ul><ul><li>Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
</li></ul>Schedule: Friday-Monday 6am to 4pm
Qualifications:
Minimum Qualifications:
High School Diploma/GED with 1-2 year of working experience
 
 
Preferred Qualification:
<ul><li>Bachelor's Degree with 1-2 year of working experience
</li><li>Ability to multitask
</li><li>Ability to communicate effectively over the phone all medium
</li><li>Ability to embrace change
</li><li>Proficient time-management skills
</li>Ability to handle a stressful work-environment 
<li>
</li></ul> 
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Intermodal, Transportation/Logistics
Job Opening ID:
00623060 Customer Experience Appointment Representative (Evergreen) (Open)
&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</div>

Customer Experience Appointment Representative

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