customer response representative

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

J.B. Hunt

<div>Job Title:
Customer Experience Representative
Department:
Customer Service &amp; Contact Center Operations
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description:
Key Responsibilities:
<ul><li>Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
</li></ul><ul><li>Monitor and support on-time delivery, damage-free services, and accurate billing
</li></ul><ul><li>Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
</li></ul><ul><li>Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
</li></ul><ul><li>Enter customer orders into the order management system to track loads and provide necessary information to operations teams
</li></ul><ul><li>Obtain and document approval for accessorial charges and spot rates for assigned customers
</li></ul><ul><li>Serve as a point of contact for customers regarding load updates and capacity availability
</li></ul>Qualifications:
Minimum Qualifications:
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree 
<ul><li>
</li></ul> 
Preferred Qualifications:
<ul><li>Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
</li><li>Ability to adjust to new or changing assignments and processes
</li><li>Ability to maintain composure under pressure
</li><li>Ability to manage multiple priorities
</li><li>Ability to maintain professionalism while dealing with difficult individuals
</li><li>Sales focused
</li><li>Ability to meet or exceed customer needs and expectations to provide excellent service
</li>Embody a customer-centric mindset 
<li>
</li></ul> 
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Sales
Job Opening ID:
00611743 Customer Experience Representative (Evergreen) (Open)
&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</div>

Customer Experience Representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Closet Hawally

KEY DUTIES AND RESPONSIBILITIES:<ul><li>Handle customer inquiries via phone, email, WhatsApp, and walk-ins</li><li>Provide product and pricing information for automotive parts</li><li>Process orders, quotations, and customer complaints</li><li>Coordinate with sales, warehouse, and logistics teams</li><li>Ensure high customer satisfaction and follow up when required</li></ul>Requirements:<ul><li>Experience in customer service (automotive experience preferred)</li><li>Good communication skills in English</li><li>Basic computer and ERP system knowledge</li><li>Arabic is must</li></ul>Job Type: Full-timeWork Location: In person

AV Private Limited

Job post summaryPay: 45,000.00 (PKR) - 80,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Service Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (UK Based)

Kevin Collin Pvt Ltd

A Customer Service Representative is responsible for providing support to customers by answering inquiries, resolving issues, and delivering exceptional service. The CSR serves as the primary point of contact between the company and its customers through phone calls, email, chat, or in-person communication.Key Responsibilities:Respond to customer inquiries promptly and professionally.Provide accurate information regarding products, services, policies, and pricing.Handle complaints and concerns, ensuring a positive customer experience.Track, document, and manage customer interactions and feedback in the system.Process orders, returns, exchanges, and service requests as needed.Follow up on pending issues to ensure resolution and customer satisfaction.Collaborate with internal departments to resolve technical or product-related questions.Maintain a friendly, respectful, and solution-oriented communication style.Meet performance targets such as response time, quality scores, and customer satisfaction.Identify customer needs and recommend appropriate products or solutions.Required Skills &amp; Qualifications:Strong communication skills (verbal and written).Ability to remain patient, calm, and professional in difficult situations.Good problem-solving and critical-thinking abilities.Basic computer proficiency (MS Office, CRM tools, email support systems).Strong listening and complaint-handling skills.Ability to work independently and as part of a team.Multitasking and time management capabilities.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Sybrid Pvt Ltd.

As a Home Security Call Center Representative, you will be responsible for providing exceptional customer service to users of our home security systems. You will handle inquiries, troubleshoot technical issues, and ensure that customers feel secure and satisfied with our services. This role involves effective communication, problem-solving, and technical skills.Responsibilities:<ul><li>Customer Support:</li><li>Respond to inbound calls, emails, and chat messages from customers regarding home security system inquiries, issues, and concerns.</li><li>Provide timely and accurate information to customers, addressing their questions and concerns.</li><li>Technical Troubleshooting:</li><li>Diagnose and troubleshoot technical issues related to home security systems, including alarm systems, surveillance cameras, and smart home integrations.</li><li>Guide customers through step-by-step solutions or escalate complex technical problems to the appropriate support team.</li><li>Account Management:</li><li>Assist customers with account-related tasks, including setting up new accounts, updating contact information, and processing billing inquiries.</li><li>Educate customers on the use of security features and help them optimize their security settings.</li><li>Emergency Response Coordination:</li><li>Coordinate emergency response efforts with relevant authorities, such as police or fire departments, based on alarm triggers and customer needs.</li><li>Provide support to customers during emergency situations and ensure proper protocols are followed.</li><li>Documentation:</li><li>Maintain accurate records of customer interactions, technical issues, and resolutions in the customer support database.</li><li>Generate reports and documentation as needed for analysis and improvement of support processes.</li></ul>Requirements:<ul><li>Education and Experience:</li><li>High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.</li><li>Previous experience in a customer service or technical support role, preferably in the home security industry.</li><li>Communication Skills:</li><li>Excellent verbal and written communication skills.</li><li>Ability to convey technical information to non-technical customers in a clear and understandable manner.</li><li>Technical Proficiency:</li><li>Familiarity with home security systems, alarm systems, surveillance cameras, and smart home devices.</li><li>Ability to troubleshoot technical issues and guide customers through problem-solving steps.</li><li>Customer Focus:</li><li>Strong customer service orientation with a focus on ensuring customer satisfaction.</li><li>Ability to empathize with customers and provide solutions that meet their needs.</li><li>Adaptability:</li><li>Ability to work in a dynamic and fast-paced environment.</li><li>Willingness to learn and adapt to new technologies and procedures.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs160,000.00 per monthWork Location: In person

Customer Services Executive (US Home Security)

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