customer response representative

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF LifeStyle | Customer Care
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
 </li>
 <li>
 Process all customer requests accurately and efficiently.
 </li>
 <li>
 Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options, as outlined in the company customer service standards.
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates.
 </li>
 <li>
 Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
 </li>
 <li>
 Ensure all customers are provided gracious, quick and efficient service
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates.
 </li>
 <li>
 Communicate effectively and efficiently with all company associates and business contacts.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 3 to 4 years customer experience
 </li>
 <li>
 Excellent to Fluent English
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Teamplayer is required
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

BB Holdings

Customer Experience Representative Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Experience Representative to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Experience Representative you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or offs</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Experience Representative

FoamOrder.com

We are seeking an eager, enthusiastic, and experienced customer service professional with strong communication and decision-making skills, and a great work ethic as our next Customer Service Representative. The position is full-time and remote, and will interact closely with our products (custom foam cushions, upholstery covers, and 100% natural organic mattresses) customers, and management team. Ideal work hours are 7am-3:30pm, Pacific Time, Monday-Friday.The Customer Service Representative is responsible for maintaining effective customer service for all internal and external FoamOrder.com customers by utilizing excellent, in-depth knowledge of company products and programs as well as interacting with team members within the Customer Service Department and company management.Essential Functions<ul><li>Interact with customers via email and phone</li><li>Very strong written and verbal communication skills, always represents the company with high-quality communication</li><li>Maintain positive interactions with customers, even during difficult situations and challenging interactions.</li><li>Manage individual customer issues and ensure effective problem resolution</li><li>Strong attention to detail and follow through to make sure what is promised to customers is delivered</li><li>Positive attitude and customer-first mentality</li><li>Problem solver who can make things happen and please customers while adhering to company policies</li><li>Maintains in-depth working knowledge of FoamOrder.com systems and processes and can communicate to customers as necessary</li><li>Sets performance standards to meet service goals of company, and adheres to tracking processes to ensure adherence to standards</li><li>Provides feedback to the company regarding service failures or customer concerns</li><li>Works continually towards self-development to stay current on customer service procedures &amp; practices</li><li>Able to resolve customer situations and to know when to escalate to more senior members of the customer service team</li><li>Responds to customer inquiries and problem solving in a professional and effective fashion</li><li>Acts as a resource in resolving customer issues brought to the Department by utilizing Company process knowledge and strong skills in negotiating and selling</li></ul>Experience Desired<ul><li>Minimum 2-years in a phone-based customer-service role using software and involving website usage</li><li>Familiarity with consumer eCommerce websites and interacting with customers regarding online purchases</li><li>Very strong verbal and written communication skills. Excellent spelling and strong customer interaction skills are a requirement for this job</li><li>Familiarity with interior design, sewing, measuring a strong positive for this role</li><li>Please DO NOT APPLY if you do not have the experience requested</li></ul>Job Type: Full-timePay: $14.00 - $17.00 per hourExpected hours: 30 &ndash; 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a home-office or quiet place to work each day that will not interfere or interrupt high-quality customer interactions (no loud noises, loud children, loud animals, etc.)?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Phone-based customer service: 2 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: Remote

Phone-Based Customer Service Representative - eCommerce

Boston Scientific

<div>Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.<h2 class="jobSectionHeader"> 
Customer Care Representative, Turkey</h2> 
Core Objective: 
The core objective of this role is to ensure the best customer experience for local customers (direct market) and support the Customer Services Manager in maintaining the goals and objectives of the department aligned with company strategy.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Be the first point of contact for customers, providing exceptional service and resolving inquiries professionally and efficiently.</li><li>
Ensure customer satisfaction by addressing needs and offering timely and accurate solutions.</li><li>
Respond to incoming emails and calls, addressing inquiries, complaints, and requests.</li><li>
Assist customers in placing orders and provide guidance/support as needed.</li><li>
Resolve customer issues and concerns courteously and in a timely manner.</li><li>
Provide product information, including availability and pricing.</li><li>
Collaborate with other departments to resolve complex issues and follow up with customers as needed.</li><li>
Keep accurate records related to customers, interactions (e.g., Service Cloud), and transactions (SAP).</li><li>
Provide feedback on the efficiency of customer service processes and suggest improvements.</li><li>
Work with relevant stakeholders to standardize local processes and minimize exceptions.</li><li>
Provide frontline support for critical issues, consignment issues, and value-added services.</li><li>
Analyze customer requirements and support others to achieve anticipated results.</li></ul><h3 class="jobSectionHeader"> 
Quality System Requirements</h3><ul><li>
Ensure awareness of and compliance with applicable standard operating procedures.</li><li>
Champion all quality and regulatory commitments of Boston Scientific.</li><li>
Track completion of mandatory training.</li><li>
Demonstrate commitment to patient safety and product quality.</li><li>
For supervisory roles:<ul><li>
Maintain appropriate resources (personnel, tools, etc.) to ensure Quality System compliance.</li><li>
Promote a work environment that supports the Quality Policy and Quality System.</li></ul></li></ul><h3 class="jobSectionHeader">
Job Scope and Leveling Guidelines</h3> 
Functional Knowledge<ul><li>
Apply in-depth knowledge of customer service responsibilities, specialized skills, and expertise in customer care processes, procedures, and systems (e.g., SAP, Service Cloud).</li></ul> 
Business Expertise<ul><li>
Understand how the team contributes to achieving objectives and how related teams coordinate efforts to achieve shared goals.</li></ul> 
Leadership<ul><li>
Provide guidance on processes and procedures to junior team members.</li><li>
May allocate work to others.</li></ul> 
Problem Solving<ul><li>
Propose solutions to complex, atypical, or infrequent issues using proven processes and precedents.</li><li>
Recommend continuous quality improvement methods.</li></ul> 
Impact<ul><li>
Influence own team and closely related teams.</li><li>
Develop improvements to processes and procedures to enhance team efficiency.</li></ul> 
Interactions &amp; Communication<ul><li>
Evaluate and communicate complex information clearly to internal stakeholders and occasionally to external stakeholders.</li></ul> 
Requisition ID: 617716 
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most &ndash; united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do &ndash; as a global business and as a global corporate citizen. 
So, choosing a career with Boston Scientific (NYSE: BSX) isn&rsquo;t just business, it&rsquo;s personal. And if you&rsquo;re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!</div>

Rexel

<div>Company Description 
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. 
Job Description 
We are looking for a Customer Fulfillment Representative to join our Rexel USA team in Denver, CO! 
Summary: 
The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch. 
 
What You'll Do:<ul><li>
Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies</li><li>
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process</li><li>
Assist in continually improving customer service levels which exceeds customer requirements and expectations</li><li>
Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met</li><li>
Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis</li><li>
Secures market level pricing feedback from customers and provides timely price quotations and/or proposals</li><li>
Proactively manage customer open order data to maximize fill rates and customer satisfaction</li><li>
Assist with identifying and executing profitable growth projects to implement for key GSO accounts</li><li>
Other duties as assigned</li></ul> 
Job Duties Disclaimer: 
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. 
Qualifications 
What You'll Need<ul><li>
2+ years of customer service, sales, or related experience</li><li>
Prior experience in the distribution industry a plus</li><li>
High School or GED - Required</li><li>
4 Year / Bachelor's Degree - Preferred</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Customer service oriented with solid verbal and written communication skills</li><li>
Proven problem solver with strong attention to detail</li><li>
Demonstrated self-starter with resilient personal initiative</li><li>
Desire to assume increasing levels of responsibility</li><li>
Highly organized with ability to prioritize and manage multiple tasks and deadlines</li><li>
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions</li><li>
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty</li><li>
Goal oriented and self-motivated with ability to work both independently and within a team environment</li><li>
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools</li><li>
Proven experience in data mining, analyzing, and reporting out on large data sets</li></ul> 

Additional Information 
Physical Demands:<ul><li>
Sit: Must be able to remain in a stationary position - Constantly &ndash; at least 51%</li><li>
Walk: Must be able to move about inside/outside office or work location - Frequently &ndash; 21% to 50%</li><li>
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly &ndash; at least 51%</li><li>
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None</li><li>
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None</li><li>
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly &ndash; at least 51%</li></ul> 

Weight and Force Demands:<ul><li>
Up to 10 pounds - Occasionally &ndash; up to 20%</li><li>
Up to 25 pounds - Occasionally &ndash; up to 20%</li><li>
Up to 50 pounds - None</li></ul> 

Working Environment:<ul><li>
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally &ndash; up to 20%</li><li>
Exposed to electrical hazards; risk of electrical shock - None</li><li>
Handles or works with potentially dangerous equipment - None</li><li>
Travels to offsite locations - Occasionally &ndash; up to 20%</li></ul> 
Disclaimer: 
&ldquo;Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.&rdquo; 
For the state of Colorado only, the pay range is $19.06 to $28.59, depending upon qualifications, experience, and other considerations permitted by law. 
This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled. 
Our Benefits Include:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
401K with Employer Match</li><li>
Paid vacation and sick time</li><li>
Paid company holidays plus flexible personal days per year</li><li>
Tuition Reimbursement</li><li>
Health &amp; Wellness Programs</li><li>
Flexible Spending Accounts</li><li>
HSA Accounts</li><li>
Commuter Transit Benefits</li><li>
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.</li><li>
Employee Discount Programs</li><li>
Professional Training &amp; Development Programs</li><li>
Career Advancement Opportunities &ndash; We like to promote from within</li></ul> 
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. 
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.</div>

Customer Fulfillment Representative

Maverick Engineers

Customer Service Representative (CSR) A Customer Service Representative handles customer inquiries, provides product or service information, resolves issues efficiently, and ensures customer satisfaction. They act as the communication bridge between the company and clients, maintaining a positive brand image.<ul><li>Handle customer orders, billing, and service requests</li><li>Communicate professionally and empathetically</li><li>Work with internal teams to solve customer issues</li><li>Keep updated knowledge of company products and policies</li><li>Gather customer feedback to improve services</li><li>Meet performance targets (response time, satisfaction scores)</li><li>Use CRM systems to track and manage interactions</li><li>Contribute to building long-term customer relationships</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Service Representative: 1 year (Preferred)</li></ul>Location:<ul><li>Gujranwala (Required)</li></ul>Work Location: In person

Customer Service Representative

Search 10000+ Customer response representative jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 customer response representative jobs NEAR_ME

Customer Care Representative

Customer Care Representative

Customer Experience Representative

Phone-Based Customer Service Representative - eCommerce

Customer Care Representative

Customer Fulfillment Representative

Customer Service Representative