customer retention manager

Owner.com

<div>About Owner.com
Owner is the AI growth system for local restaurants. 
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. 
Owner is like having an army of engineers and marketers on your side, just like the big chains. 
Our vision
We&rsquo;re starting by helping independent restaurants succeed online. 
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. 
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type. 
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 
Read our Series C memo here 
Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. 
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. 
Our team
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. 
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth. 
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. 
Why we&rsquo;re looking for you 
As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You&rsquo;ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. 
This role is 100% remote and can be based anywhere in the United States or Canada.
The impact you will have:<ul><li>
As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company&rsquo;s growth by:</li></ul><ul><li> 
Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms.</li><li>
Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV).</li><li>
Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time.</li><li>
Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs.</li></ul><ul><li> 
Your leadership in retention efforts will be pivotal in sustaining the company&rsquo;s growth, revenue, and market position in the competitive restaurant technology space.</li></ul>
Who you&rsquo;ll work with:<ul><li>
SVP of Customer Success</li><li>
Other Managers of Customer Success</li><li>
Leaders of Customer Support, Launch, and Sales</li><li>
Product Leaders</li><li>
Operations + Enablement</li></ul>
Minimum requirements:<ul><li>
Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector.</li><li>
Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth.</li><li>
Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills</li><li>
Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients.</li><li>
Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention.</li><li>
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams.</li><li>
Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate.</li><li>
Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines.</li><li>
Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.</li></ul>
Pay &amp; Benefits:<ul><li>
The estimated base salary range for this role is $100K-120K USD plus a generous equity pre-IPO equity package</li><li>
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!</li></ul>
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div>

Manager, Customer Success (US/Canada)

Hoora Technologies

<div><div><div><h3 class="jobSectionHeader">About the Company</h3>
Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India&rsquo;s #1 Car &amp; Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360&deg; vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora&rsquo;s mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it&rsquo;s routine cleaning, urgent servicing, compliance needs, or upgrading your ride.
</div><div><h3 class="jobSectionHeader">Job Mission</h3>
<ul><li>Hoora is India&rsquo;s leading doorstep car and bike care brand, operating in 60+ cities and serving over 1,00,000+ customers.
</li><li>We are redefining auto-care with innovative tech, eco-friendly solutions, and convenience.
</li></ul><h3 class="jobSectionHeader">Role Overview</h3>
<ul><li>We are looking for a Customer Experience Manager to lead our telecalling team focused on re-engaging users who drop off after installing the app or do not return after their first purchase.
</li><li>This role involves gathering, analyzing, and reporting user feedback to help the management team make data-driven decisions that improve conversion and retention rates.
</li></ul><h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Lead, mentor, and manage a team of telecallers to re-engage drop-off and non-repeat users.</li>
<li>Ensure the team follows standardized scripts and communication guidelines for consistent quality.</li>
<li>Collect detailed and actionable feedback from users.</li>
<li>Identify patterns, recurring issues, and improvement opportunities from user responses.</li>
<li>Prepare clear weekly reports highlighting findings and recommendations for management.</li>
<li>Collaborate with marketing and product teams to suggest solutions that improve customer retention.</li>
<li>Train the telecalling team to ask the right questions and extract meaningful insights.</li>
</ul><h3 class="jobSectionHeader">Requirements</h3>
<ul><li>3&ndash;5 years of experience managing telecalling, telesales, or customer service teams.</li>
<li>Strong understanding of user behavior and customer needs.</li>
<li>Excellent communication, leadership, and analytical skills.</li>
<li>Ability to create concise, data-backed reports for business decision-making.</li>
<li>Proficiency in MS Excel/Google Sheets for tracking and analysis.</li>
</ul><h3 class="jobSectionHeader">Why Join Us</h3>
<ul><li>Directly influence customer conversion and retention for a growing brand.</li>
<li>Work closely with marketing and product teams to create impactful changes.</li>
<li>Opportunity to build and improve customer experience processes from the ground up.</li>
</ul><h3 class="jobSectionHeader">Working Hours</h3>
<ul><li>Monday to Saturday (6 Days) &ndash; 10AM to 7PM</li>
</ul><h3 class="jobSectionHeader">Salary</h3>
Competitive and in line with industry standards. The final offer will be based on the candidate&rsquo;s skills and experience. 
<ul><li>
</li></ul></div></div><div><div>
</div><div><div><ul><li>Hoora is India&rsquo;s fastest-growing Vehicle 360 Solution Company, serving 1,00,000+ customers across 85+ cities.</li>
<li>We provide tech-enabled doorstep vehicle care, verified professionals, eco-friendly processes, and a seamless app experience.</li>
<li>Hoora aims at redefining sustainable in a true sense. With an array of completely eco-friendly services like waterless car cleaning and pressure wash options that save upto 70% of water as compared to traditional washing centres. Hoora aims at contributing towards creating a sustainable future for empowering the future generations.</li></ul></div></div></div></div>

Customer Experience Manager

PCH Digital LLC

<div>About PCH
PCH operates a commerce and membership platform where long-term customer relationships are central to growth. Retention and lifecycle marketing are critical drivers of sustainable revenue and customer lifetime value.
Role Summary
We are hiring a Retention Marketing Manager to lead lifecycle strategy across email, SMS, push, and membership communications.
This role is accountable for increasing repeat purchase behavior, subscription upgrades, and long-term engagement across PCH Shopping and related initiatives.
What You&rsquo;ll Own
Lifecycle Strategy<ul><li>
Build and manage customer journeys:<ul><li>
Onboarding</li><li>
Abandoned cart</li><li>
Post-purchase</li><li>
Winback</li><li>
Subscription upgrade/downgrade flows</li></ul></li><li>
Develop structured segmentation strategies</li></ul>
Membership &amp; Subscription Growth<ul><li>
Design and optimize subscription tier communication</li><li>
Support upsell initiatives</li><li>
Reduce churn through proactive engagement programs</li></ul>
Campaign Execution<ul><li>
Oversee promotional calendar</li><li>
Partner with Creative for campaign assets</li><li>
Ensure consistent messaging aligned with brand standards</li></ul>
Reporting &amp; Optimization<ul><li>
Track repeat purchase rate, churn, LTV</li><li>
Conduct cohort analysis</li><li>
Continuously optimize flows based on performance data</li></ul>
What Success Looks Like (First 90 Days)<ul><li>
Clear lifecycle roadmap established</li><li>
Improved engagement in at least one automated flow</li><li>
Identified churn drivers and mitigation plan</li><li>
Measurable lift in repeat purchase or subscription conversion</li></ul>
Required Experience<ul><li>
4&ndash;7+ years in ecommerce lifecycle marketing</li><li>
Experience with CRM platforms (Braze, MoEngage, Klaviyo or similar)</li><li>
Strong understanding of subscription models</li><li>
Analytical mindset with commercial focus</li><li>
Understanding of Shopify</li></ul>
This Role Is Not<ul><li>
A general email production role</li><li>
A social media marketing role</li><li>
A purely creative campaign position without data ownership</li></ul>
Compensation &amp; Benefits<ul><li>
Competitive salary based on experience</li><li>
Medical, dental, and vision insurance, plus a range of additional voluntary benefits</li><li>
401(k) with company match</li><li>
Flexible PTO and 15 paid holidays to rest and reset</li><li>
Remote-first culture with home office stipend</li><li>
Professional development budget</li><li>
12 weeks of paid family leave to celebrate life&rsquo;s biggest moments</li></ul>
PCH Digital LCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Retention Marketing Manager — Ecommerce & Membership

Persian Horizon - FZCO

About the RoleElaris Beauty Salon, part of Persian Horizon Holding, is hiring a senior-level Loyalty &amp; Retention Leader to design, build, and scale a complete customer loyalty ecosystem from scratch.This is a high-impact revenue role. Your mission is to significantly increase repeat bookings, referral rates, customer lifetime value, and retention performance across our luxury salon operations.We are looking for someone who has successfully built and executed loyalty programs in beauty salons in Dubai.Core Objective<ul><li>Build a structured loyalty and retention system from zero</li><li>Increase repeat booking rate</li><li>Develop referral programs</li><li>Design high-conversion re-engagement campaigns</li><li>Improve customer lifetime value</li></ul>Performance and measurable results are the priority.Key Responsibilities<ul><li>Design and implement a complete loyalty program strategy</li><li>Create tiered membership or reward structures</li><li>Develop referral and incentive programs</li><li>Build reactivation campaigns for inactive clients</li><li>Implement upsell and cross-sell journeys</li><li>Integrate loyalty structure with Fresha and CRM systems</li><li>Work with internal tech team to develop required systems</li><li>Track KPIs: retention rate, repeat rate, referral rate, LTV</li><li>Build and lead a retention team if needed</li><li>Continuously optimize performance based on data</li></ul>Mandatory Requirements (Strict)<ul><li>Minimum 4 years of direct, hands-on experience building loyalty programs in beauty salons in Dubai</li><li>Proven record of increasing retention and repeat booking metrics</li><li>Experience designing referral systems and reward-based campaigns</li><li>Deep understanding of salon client behavior in Dubai</li><li>Strong analytical and KPI-driven mindset</li><li>Experience working with CRM systems and booking platforms</li><li>Leadership capability and ability to build systems from scratch</li></ul>If you have not directly built and managed loyalty programs for beauty salons in Dubai, please do not apply.Applications without proven salon loyalty experience will not be reviewed.Ideal Candidate Profile<ul><li>Strategic thinker with strong execution capability</li><li>Revenue-focused, not just marketing-focused</li><li>Experienced in luxury customer segmentation</li><li>Comfortable leading initiatives and building teams</li><li>Data-driven decision maker</li><li>Strong communication and leadership skills</li></ul>What We Offer<ul><li>Full authority to build the loyalty ecosystem</li><li>Strong internal tech and CRM support</li><li>Financial backing for implementation</li><li>Performance-driven compensation structure</li><li>Executive-level impact within a growing luxury group</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Head of Customer Loyalty & Retention

The Walt Disney Company

<div>
 
 About The Role &amp; Team
 
 
 
 We are looking for Customer Lifecycle Senior Specialist to join our Disney+ team in Dubai.
 
 
 This role will require you to be working 4 days a week in our office and 1 day from home.
 
 
 You&rsquo;ll join a team grounded in our Disney values &mdash; acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
 
 
 
 What You Will Do
 
 
 
 Retention Performance and KPI Ownership
 
 
 <ul>
 <li>
 Deliver and optimise core retention KPIs across MENA with a focus on churn and engagement, reinstates, reactivation, and lifetime value.
 </li>
 <li>
 Analyse trading trends to understand why customers cancel, what brings them back, and how journey improvements influence outcomes.
 
 
 </li>
 </ul>
 Lifecycle Journey Design and Optimisation
 
 
 <ul>
 <li>
 Review and improve cancellation journeys, messaging, and save tactics in partnership with product and global lifecycle teams.
 </li>
 <li>
 Develop insights from customer behavior data to recommend levers, tactics, and interventions that reduce churn.
 
 
 </li>
 </ul>
 Manage lifecycle triggers and journeys across cancellation, risk, and win back flows.
 
 
 <ul>
 <li>
 Test, Measure, Learn Framework
 </li>
 <li>
 Build and manage the retention testing roadmap for MENA.
 </li>
 <li>
 Define test priorities, align them with regional and global teams, and manage experiments across journeys, cohorts, and markets.
 </li>
 <li>
 Translate test insights into actionable recommendations and measurable improvements.
 
 
 </li>
 </ul>
 Campaign Delivery and Cross Market Projects
 
 
 <ul>
 <li>
 Lead multi territory retention campaigns, including winback and feature led initiatives.
 </li>
 <li>
 Coordinate with EMEA customer teams, US lifecycle teams, and product partners to ensure successful planning and delivery.
 
 
 </li>
 </ul>
 Reporting and Insight Development
 
 
 <ul>
 <li>
 Develop reporting dashboards and performance summaries that benchmark MENA outcomes against global and regional trends.
 </li>
 <li>
 Present clear and actionable insights to senior stakeholders across trading, marketing, and product.
 
 
 </li>
 </ul>
 Stakeholder Partnership
 
 
 <ul>
 <li>
 Work closely with EMEA &amp; local counterparts across engagement, product creative, legal, brand marketing and other partners.
 </li>
 <li>
 Contribute actively to discussions on feature roadmaps, customer flows, and content engagement strategies.
 </li>
 <li>
 Build a strong understanding of competitor activity and international best practices in retention and engagement
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum of five years of experience in customer management, lifecycle marketing, or retention within a subscription or streaming business.
 </li>
 <li>
 Proven ability to deliver improvements in churn, reinstates, and net growth.
 </li>
 <li>
 Experience building and running test and learn programmes using data and experimentation.
 </li>
 <li>
 Comfortable working in cross functional and multi market environments.
 </li>
 <li>
 Strong analytical ability with comfort working with large data sources.
 </li>
 <li>
 Familiarity with local MENA market dynamics and cultural nuances. Arabic is an advantage but not required.
 </li>
 <li>
 Excellent storytelling, writing, and messaging skills
 </li>
 <li>
 Deep understanding of MENA cultural nuances, especially in KSA, UAE, and Egypt.
 </li>
 <li>
 Comfortable managing ambiguity, balancing short-term needs with long-term strategic thinking.
 </li>
 <li>
 Proven project management skills with attention to timelines and executional detail.
 </li>
 <li>
 Collaborative and empathetic leadership style with high standards and accountability.
 </li>
 <li>
 Analytical mindset with a clear understanding of metrics used to evaluate influencer and PR success.
 
 
 </li>
 </ul>
 The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
 
 
 We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
</div>

Sr. Specialist, Customer Lifecycle, Disney+

Medanta

<div>
 
 
 
 About Medanta:
 
 
 
 
 Medanta is established with the sole mission to deliver world-class, holistic and affordable healthcare through multiple multi-speciality hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore Ranchi &amp; Noida. We have a dedicated function for Clinical Research and manage other healthcare service delivery lines which are Retail Pharmacy, Retail Laboratory and &ldquo;Care at Home&rdquo;. We further plan to scale up and expand in few more geographical areas and also identify new avenues (Academics - Medical College) within the Healthcare eco-system.
 
 
 
 
 
 
 Job Location - Gurgaon
 
 
 
 
 Work Days - 6 days week
 
 
 
 
 
 
 
 
 Job Description -
 
 
 
 <ul>
 <li>
 Own and drive the repeat revenues and LTVs for existing patients. Plan, execute, and measure campaigns and conversion tests;
 </li>
 <li>
 Demonstrate success in the creation, execution, and optimization of marketing programs, delivering to demand campaign objectives;
 </li>
 <li>
 Liaise with Doctors through the entire campaign journey to ensure input, alignment, and understanding of the campaign approach and details;
 </li>
 <li>
 Excellent co-ordination with Doctors towards content creation/approval and campaign execution with growth oriented mindset.
 </li>
 <li>
 Orchestrate campaign design and execution across all channels to deliver monthly cross-sell marketing objectives;
 </li>
 <li>
 Responsible for planning, organizing and implementing retention / growth led campaigns to increase footfalls, market share through higher penetration and awareness as a Hospital of Desire
 </li>
 <li>
 Strives to achieve Retention goals and targets &amp; evaluate the performance of the team.
 </li>
 <li>
 Provide guidance &amp; support to the team in achieving the desired targets
 </li>
 <li>
 Define KPIs, measure effectiveness of campaigns, and adjust optimize upsell/cross-sell programs as needed;
 </li>
 <li>
 Test and recommend different content themes, formats to generate desired campaign outcomes;Identify campaign trends and insights, and optimize spend and performance based on the insights;
 </li>
 <li>
 Identify growth opportunities by continuously working cross-functionally with the Product, Performance Marketing, Data, Content, and Design team.
 </li>
 <li>
 Oversee and optimize email/web push/sms campaign strategies to drive customer retention and sales, including lifecycle communication and personalized triggers.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum work experience of 3 to 6 years in Campaign Management / Marketing, preference from Healthcare.
 </li>
 <li>
 Should have experience in Planning, Handling &amp; executing CRM campaigns with a deep understanding of customer lifecycle, purchase habits, personalization, and analytics.
 </li>
 <li>
 Should have prior experience in managing all channels of CRM including Whatsapp, SMS, email, push/web notifications, direct mail, in-app and on-site.
 </li>
 <li>
 Must have experience of working on Engagement tool, Web Engage, Mo Engage, Clever tap, Netcore etc.
 </li>
 <li>
 Strong analytical and number crunching skills.
 </li>
 <li>
 Strong communication skills.
 </li>
 </ul>
 
 
</div>

Assistant Manager - Campaign Management

Reliance Industries Limited

<div>
 <ul>
 <li>
 Achieve set targets / business plan
 </li>
 <li>
 CRM and Customer Retention- Ensure implementation RBML processes.
 </li>
 <li>
 Operations and marketing
 </li>
 <li>
 Assist Channel Partners in obtaining statutory licenses, approvals etc.
 </li>
 <li>
 To ensure that all RBML assets are maintained properly and resolve issues in coordination with relevant stakeholders.
 </li>
 <li>
 Acquiring new customers
 </li>
 <li>
 Network Development # Conduct field visits and market assessment surveys, identify potential sites for setting up new sites, Identify and propose prospects for appointment as channel partners (Dealers / Operators / Transconnect Center / Plaza franchisees etc).
 </li>
 <li>
 Document maintenance, data analysis, and MIS release to various stakeholders for monitoring and improvement of operations
 </li>
 <li>
 Updating Channel partners profile and analyzing their performance/attrition trends
 </li>
 <li>
 Maintaining and updating all channel-related documents
 </li>
 <li>
 Legal coordination
 </li>
 <li>
 Support legal on arbitration and other legal proceedings
 </li>
 <li>
 Propose and implement - Demand Generation activities.
 </li>
 <li>
 Conduct regular audits as per defined process
 </li>
 <li>
 To follow up with all stakeholders for closure of deviations.
 </li>
 <li>
 Facilitate training of channel partner staff.
 </li>
 <li>
 Safety &amp; Environment
 </li>
 <li>
 To ensure that all locations &amp; jobs carried out are safety compliant without any exception as per Company's policy.
 </li>
 <li>
 Necessary
 </li>
 <li>
 MBA - Marketing
 </li>
 <li>
 Desired
 </li>
 <li>
 Engg. Or science graduate
 </li>
 </ul>
</div>

Sr TL Sales & Ops Channel - Flt Service

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