customer retention manager

Bluglint solutions

<p>We are seeking an experienced <b>Retention Marketing Manager</b> to lead and execute customer retention initiatives that enhance engagement, drive repeat purchases, and improve customer lifetime value (LTV). The ideal candidate will manage both <b>strategy and execution</b> of retention campaigns across <b>Email, WhatsApp, and SMS</b>, creating personalized customer journeys that build loyalty and reduce churn.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute a comprehensive <b>retention marketing strategy</b> across Email, WhatsApp, and SMS channels.</li><li>Design and implement <b>automated customer journeys</b> focused on engagement, win-backs, and post-purchase experiences.</li><li>Plan and launch <b>targeted campaigns</b> to drive repeat orders, boost LTV, and minimize customer churn.</li><li>Manage <b>audience segmentation</b>, personalization, and cohort-level performance tracking.</li><li>Analyze <b>campaign performance</b> and customer behavior to optimize content, timing, and targeting.</li><li>Collaborate with <b>creative, content, and customer experience teams</b> to ensure consistent brand communication.</li><li>Maintain and enhance the <b>CRM tech stack</b> to support scalable retention strategies.</li></ul><p><b>Requirements:</b></p><ul><li>4&ndash;7 years of experience in <b>retention or lifecycle marketing</b> within a D2C or e-commerce environment.</li><li>Hands-on experience with <b>Email, WhatsApp, and CRM tools</b> such as WebEngage, CleverTap, or HubSpot.</li><li>Strong <b>analytical mindset</b> with a data-driven approach to campaign optimization.</li><li>Excellent <b>communication</b>, <b>project management</b>, and collaboration skills.</li></ul><p><b>Required Skills:</b></p><ul><li>Customer Relationship Management (CRM)</li><li>Data Analysis</li><li>A/B Testing &amp; Analytics (GA4, VWO, Hotjar)</li><li>Retention Marketing</li><li>Customer Segmentation &amp; Personalization</li><li>Customer Lifetime Value (LTV) Optimization</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;1,400,000.00 - &#8377;1,700,000.00 per year</p>

Retention Marketing Manager

Utility People

<p>Our client, one of the UK's fastest-growing, tech-driven independent B2B energy suppliers is looking for a <strong>Retentions Sales Manager</strong> to lead their high-performing team. As the Retentions Sales Manager, you'll <strong>inspire, coach, and motivate your team</strong> to deliver exceptional results, keeping customers at the centre of every decision and interaction. If you are a <strong>results-driven sales leader</strong> with a passion for delivering outstanding customer retention<strong>, love leading people to success</strong> and <strong>thrive working in a target driven setting</strong> - apply today! </p> <p></p> <p></p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Lead and manage the Retentions team, setting and monitoring goals to exceed performance targets.</li><li>Develop and refine retention processes, ensuring a customer-centric approach that aligns with business objectives.</li><li>Coach, support and motivate team members to deliver outstanding customer experiences and retention outcomes.</li><li>Analyse performance metrics and report to senior management on progress, forecasts and KPIs.</li><li>Collaborate with senior leadership on workforce planning, recruitment and training needs.</li><li>Drive a "one team" culture, fostering engagement, accountability and continuous improvement.</li><li>Ensure compliance with company policies, industry regulations and internal governance frameworks.</li></ul> <p></p> <p><strong>Experience Required:</strong></p> <ul> <li>Proven experience in a sales leadership role, ideally within the utilities or energy sector</li><li>Strong background in customer retention, loyalty, and renewals</li><li>Experience in high-volume environments; call centre experience is advantageous</li><li>Excellent leadership and coaching skills, able to motivate and inspire teams to achieve success</li><li>Strong analytical skills and confident decision-making ability</li><li>Proactive and solutions-focused mindset</li><li>Resilient, target-driven, and commercially minded</li></ul> <p></p> <p><strong>Ref: 15196Role: Retentions Sales Manager (Energy)Location: Oxford Salary: £40,000 - £45,000 + OTE uncapped earnings potential</strong></p>

Retentions Sales Manager

<div><div><b>Job Title:</b> Manager &ndash; Customer Services</div><div><b>
Function: </b>Customer Services</div><div><b>
Reports To:</b> Country Head &ndash; Customer Services</div><div><b>
Location:</b> Head Office</div><div><b>
Travel Required:</b> 25% 50% &thorn; 75%</div><div></div><div><b><br>
About DHL Blue Dart Express India:</b></div><div>
At Blue Dart, we go beyond delivering shipments&mdash;we deliver trust, precision, and excellence. As India&rsquo;s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.</div><div>
We are proud to be consistently ranked among India&rsquo;s Top 100 Great Places to Work&reg; and recognized as part of the DHL Group&rsquo;s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal&mdash;it&rsquo;s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.</div><div>
If you're looking to join a purpose-led, people-first organization that shapes India&rsquo;s supply chain with integrity and care&mdash;Blue Dart is where you belong.</div><div></div><div><b><br>
Position Overview:</b></div><div>
The Manager &ndash; Customer Services is accountable for setting up and leading a centralized Inbound Tracking Cell to strengthen customer service governance. It will focus on tracking new customer engagement, enhancing retention and growth initiatives, and ensuring rigorous oversight of Certificate of Facts (COF) and Credit Notes (CN) closure across the network. The position requires close coordination with regional teams to ensure consistency, speed, and quality in service delivery.</div><div></div><div><b><br>
Job Purpose:</b></div><div>
To set up and lead a centralized customer service monitoring framework that drives visibility, retention, and service recovery across the organization while enabling stronger alignment with business growth.</div><div></div><div><b><br>
Key Roles &amp; Responsibilities:</b></div><div>
Service Monitoring &amp; Centralized Control</div><div><ul><li>
Establish a robust Inbound Tracking Cell for monitoring customer interactions and queries.</li><li>
Ensure all inbound cases are tracked, resolved, and reported centrally for visibility and governance.</li></ul></div><div>
Customer Retention &amp; Growth</div><div><ul><li>
Build processes that shift customer service from being reactive to proactively engaging customers.</li><li>
Strengthen customer retention through structured follow-ups, service excellence, and problem resolution.</li><li>
Support business development teams by tracking and amplifying new customer onboarding journeys.</li></ul></div><div>
New Customer Tracking &amp; Scale up of Revenue</div><div><ul><li>
Track and analyze the performance of newly acquired customers across all regions to understand how much business they generate, identify their growth potential, and work with regional teams to increase their revenue contribution through targeted follow-ups and engagement initiatives.</li></ul></div><div>
Process &amp; Compliance Management</div><div><ul><li>
Govern COF (Certificate of Facts) issuance and CN (Credit Notes) closure to ensure timely and accurate resolution.</li><li>
Standardize policies, SLAs, and reporting formats across regions for consistency.</li><li>
Develop dashboards and performance metrics for transparent monitoring.</li></ul></div><div>
Regional Collaboration &amp; Stakeholder Management</div><div><ul><li>
Act as the single point of coordination with regional customer service teams across India.</li><li>
Align central policies with regional execution while ensuring adherence to standards.</li><li>
Work cross-functionally with Finance, Sales, and Operations for seamless issue resolution.</li></ul></div><div>
Data Insights &amp; Continuous Improvement</div><div><ul><li>
Leverage data analytics to identify trends, recurring issues, and service gaps.</li><li>
Recommend and implement process improvements to enhance customer experience.</li><li>
Build a cadence of reviews with regional teams to track performance against KPIs.</li></ul></div><div><b>
Qualifications &amp; Experience:</b></div><div>
Education:</div><div><ul><li>
Graduate in any discipline; MBA preferred.</li></ul></div><div>
Experience:</div><div><ul><li>
6&ndash;8 years in customer service, preferably in logistics, e-commerce.</li><li>
Proven experience in service transformation, retention strategy, and centralized operations.</li></ul></div><div><b>
Skills &amp; Capabilities:</b></div><div>
Technical Skills:</div><div><ul><li>
Strong command of customer service operations, escalation management, and issue tracking.</li><li>
Knowledge of customer service compliance (COF, CN governance).</li><li>
Ability to design and operationalize centralized tracking systems.</li><li>
Exposure to CRM tools and service workflow automation.</li></ul></div><div>
Behavioural Competencies:</div><div><ul><li>
Strong customer-centric mindset with a focus on retention and service excellence.</li><li>
Effective stakeholder management and collaboration across regions and functions.</li><li>
Analytical problem-solving with ability to translate insights into action.</li><li>
High accountability, adaptability, and resilience in a dynamic environment.</li></ul></div><div><b>
Key Performance Indicators:</b></div><div><div><div><p><b>
Sr. No.</b></p><p><b><br>
Key Result Areas</b></p><p><b><br>
Key Performance Indicators (KPIs)</b></p></div><div><p><br>
1</p><p><br>
Inbound Tracking Cell</p><p><br>
% cases tracked centrally, response &amp; resolution TAT</p></div><div><p><br>
2</p><p><br>
New Customer Tracking</p><p><br>
% new customers followed up, conversion support rate</p></div><div><p><br>
3</p><p><br>
Retention &amp; Growth</p><p><br>
Retention %, repeat business ratio, churn reduction</p></div><div><p><br>
4</p><p><br>
COF &amp; CN Governance</p><p><br>
Closure TAT, accuracy, compliance adherence</p></div><div><p><br>
5</p><p><br>
Escalation Management</p><p><br>
Resolution TAT, reduction in recurrence</p></div><div><p><br>
6</p><p><br>
Regional Coordination</p><p><br>
Service consistency score across all regions</p></div><div><p><br>
7</p><p><br>
Customer Satisfaction</p><p><br>
CSAT / NPS improvements</p></div></div></div><div></div><div><b><br>
Why join DHL Blue Dart?</b></div><div>
When you join us, you&rsquo;re not just taking a job&mdash;you&rsquo;re becoming part of a purpose-led movement that&rsquo;s reshaping the future of logistics across India and the world. At Blue Dart, we don&rsquo;t just deliver parcels&mdash;we deliver excellence, innovation, and opportunity every day.</div><div>
Here&rsquo;s what makes us stand out:</div><div><ul><li>
Great Place to Work&reg; Certified&mdash;a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.</li><li>
Competitive pay and performance-linked rewards that truly recognize your impact.</li><li>
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.</li><li>
Best-in-class benefits&mdash;from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.</li><li>
A culture that celebrates diversity, innovation, and bold thinking&mdash;where your voice is heard and your contributions matter.</li><li>
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.</li><li>
The pride of working with India&rsquo;s most awarded logistics brand, trusted by millions and driven by purpose.</li></ul></div><div>
This is your chance to do meaningful work, build a career without borders, and thrive in a company that&rsquo;s not just a logistics leader&mdash;but a Great Place to Work. Come grow with us.</div><div></div><div><br>
#LIeBD</div></div>

Manager - Customer Services

Gargash Group

<div>
 <p>
  The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES &amp; RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
  </li>
  <li>
   Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
  </li>
  <li>
   Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
  </li>
  <li>
   Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
  </li>
  <li>
   Map Customer Journey by business and define and implement standards/procedures.
  </li>
  <li>
   Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
  </li>
  <li>
   Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
  </li>
  <li>
   Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
  </li>
  <li>
   Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
  </li>
  <li>
   Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
  </li>
  <li>
   Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
  </li>
  <li>
   Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
  </li>
  <li>
   Develop and execute retention strategies to reduce churn and increase customer lifetime value.
  </li>
  <li>
   Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
  </li>
  <li>
   Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
  </li>
  <li>
   Mentor and provide professional development opportunities for junior team members.
  </li>
  <li>
   Uphold company values throughout business practices and use sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WORK EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5 to 7 years in related field.
  </li>
  <li>
   Proven experience in customer journey management, CRM, or related roles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Relevant bachelor&rsquo;s degree in related field.
  </li>
  <li>
   Master&rsquo;s degree is an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS/BEHAVIOR ATTRIBUTES
  </strong>
 </p>
 <ul>
  <li>
   Strong strategic thinking and problem-solving abilities.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Leadership and team management experience.
  </li>
  <li>
   Proficiency with CRM software, marketing automation tools, and data analysis.
  </li>
  <li>
   Familiarity with industry best practices and trends in customer journey management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Journey Manager

Golden Hippo

<div><div><h3 class="jobSectionHeader"><b>Where A-Players Thrive.</b></h3>
<p>
We&rsquo;re an employee-owned, vertically-integrated builder of some of America&rsquo;s most popular health &amp; wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.</p>
</div><p><b>
We&rsquo;re Looking For A(n):</b> Assistant Brand Manager</p>
<p><b>
Location:</b> Remote (Woodland Hills, CA)</p>
<p><b>
What You&rsquo;ll Be Doing: </b>The Assistant Brand Manager (ABM) supports the Senior Brand Manager in driving strategy and execution for both a scaled brand and an emerging brand. This role focuses heavily on project management, ensuring brand initiatives, product launches, and campaigns are executed on time and aligned with company goals.</p>
<p>
The ABM works cross-functionally with creative, operations, product development, and CX teams to keep projects organized, track timelines, and maintain brand consistency across all channels.</p>
<ul>
<li>Manage end-to-end project execution, including planning, timelines, and performance analysis, refining strategies to maximize ROI, CVR, AOV, LTV and other relevant metrics.</li>
<li>Develop and execute integrated marketing campaigns to increase brand awareness, customer acquisition, and loyalty.</li>
<li>Conduct market, customer, and competitor research to identify trends, opportunities, and potential threats.</li>
<li>Strategize website merchandising and promotions to drive revenue and product trials.</li>
<li>Support and enhance customer onboarding and engagement across inserts, autoresponders, email, SMS, and other marketing touchpoints.</li>
<li>Collaborate with SEO, CX, content, and cross-functional teams (operations, sales, customer service, product development) to ensure alignment and consistent brand messaging.</li>
<li>Lead brand initiatives to improve customer retention, repeat purchases, lifetime value, and subscription performance.</li>
</ul>
<p><b>Qualifications (Note: We strongly encourage you to apply even if you don&rsquo;t tick ALL of these boxes.):</b></p>
<ul>
<li><b>Project Management: </b>Proven ability to lead end-to-end project execution, including planning, timeline management, and performance analysis.</li>
<li><b>Integrated Marketing</b>: Proficient in developing and executing multi-channel campaigns to enhance brand awareness, drive customer acquisition, and foster loyalty.</li>
<li><b>Customer Onboarding &amp; Retention</b>: Expertise in optimizing onboarding processes across inserts, email, SMS, and other touchpoints; experience leading initiatives to improve customer retention, lifetime value, and subscription performance.</li>
<li><b>Brand Programs &amp; Engagement:</b> Experienced in developing, expanding, and managing brand sampling and gifting programs to increase visibility and engagement.</li>
<li><b>E-commerce Expertise:</b> Strong background in optimizing website merchandising and creating promotions to drive revenue growth and product trials.</li>
<li><b>Data &amp; Analytics</b>: Ability to analyze marketing performance and translate insights into actionable strategies; strong knowledge of key metrics such as ROI, CVR, AOV, and LTV.</li>
<li><b>Collaboration &amp; Communication</b>: Strong collaboration skills to work effectively with cross-functional teams and ensure alignment of marketing strategies with brand objectives.</li>
</ul>
<p><b>Golden Perks &amp; Benefits:</b></p>
<ul>
<li>Comprehensive healthcare coverage &ndash; We cover <b>100% of premiums</b> for medical, dental, and vision plans for employee-only plans.</li>
<li>Through our charity sponsorships, you can make a positive impact on communities worldwide. We&rsquo;ve donated over <b>$9 million</b> to date.</li>
<li>We match up to<b> 3.5% of your 401k contributions</b>, ensuring your retirement savings grow alongside your career.</li>
<li><b>6 paid sick and mental health days,</b> an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.</li>
<li>Invest in your future with our <b>Employee Stock Ownership Plan</b>, where company contributions fund your retirement plan with company stock. Learn more.
</li><li><b>Professional development</b> <b>opportunities</b> with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.</li>
<li><b>Tuition reimbursement program</b>, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.</li>
<li>Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of <b>KPIs</b>.</li>
<li>Celebrate your accomplishments with our <b>Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs</b>, where your hard work is not only valued but also acknowledged and rewarded.</li>
<li><b>Reimbursements for a portion of personal cell phone and internet usage</b> for eligible employees.</li>
<li>For those coming into our Woodland Hills, CA office, you&rsquo;ll find a fully stocked <b>kitchen </b>and a <b>free on-site gym</b>.</li>
<li><b>Virtual and in-person company events</b>, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.</li>
</ul>
<p><i>To read more about our Perks &amp; Benefits, click </i><i>here</i><i>.
</i></p><p>The base salary range is $88,000-$110,000, plus annual &amp; monthly KPI bonus potential.</p>
<p>
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.</p><p><br>
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.</p><div>
<p>
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.</p>
<p><b>
A Note to Recruiting Agencies: </b>At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are <i>not</i> authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won&rsquo;t pay any fees for placements. Thank you for your understanding.</p>
<p><b>
Candidate Safety:</b> The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters will <b>only </b>contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will <b>never</b><b> </b>send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at safety@goldenhippo.com to verify its validity.</p>
<p>
Click here to learn more about general internet safety and our hiring practices.</p>
<p>
Click here to view our Privacy Notice to Job Applicants.</p></div></div>

Assistant Brand Manager - Pet

iyzico

<div>
 <p>
  <strong>
   iyzico
  </strong>
 </p>
 <p>
  iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Through iyzico Buyer Protection, consumers&rsquo; concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support the development and optimization of growth strategies to enhance the customer experience throughout the entire lifecycle.
  </li>
  <li>
   Assist in managing targeted campaigns from start to finish, identifying relevant customer segments and crafting campaign plans with specific objectives across various groups.
  </li>
  <li>
   Contribute to the creation and execution of data-driven strategies that support user acquisition, engagement, and retention goals.
  </li>
  <li>
   Track key metrics and KPIs, providing actionable insights on campaign performance to leadership for informed decision-making.
  </li>
  <li>
   Monitor campaign results and assist with A/B testing to fine-tune communication channels and improve effectiveness.
  </li>
  <li>
   Stay updated on market trends and competitor activity, helping identify new growth opportunities and ensure competitive advantage.
  </li>
  <li>
   Analyze customer journeys and collaborate on developing insights to improve conversion rates and overall customer satisfaction.
  </li>
  <li>
   Work with Product, Brand, and Business teams to identify growth opportunities at every customer touchpoint.
  </li>
  <li>
   Collaborate with the product team to improve onboarding processes and enhance retention strategies, focusing on increasing feature adoption and minimizing churn.
  </li>
  <li>
   Support the creation of an integrated marketing plan, ensuring a seamless flow to achieve profitable growth outcomes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in related fields,
  </li>
  <li>
   <strong>
    <u>
     Long-term internship / 1 year of experience
    </u>
   </strong>
   in campaign management, customer base &amp; revenue growth, customer retention management,
  </li>
  <li>
   Ability to use marketing automation tools such as
   <strong>
    D-engage
   </strong>
   ,
   <strong>
    Braze
   </strong>
   , or
   <strong>
    Euromessage
   </strong>
   , etc.
  </li>
  <li>
   Proven collaboration and clear communication skills within cross-functional teams,
  </li>
  <li>
   An analytical mindset and methodical approach,
  </li>
  <li>
   Attention to detail and the ability to effectively multitask,
  </li>
  <li>
   Demonstrated success in creating, managing, and scaling multi-channel growth initiatives,
  </li>
  <li>
   Exceptional problem-solving skills and an ability to develop creative solutions,
  </li>
  <li>
   Fluency in English, both written and spoken,
  </li>
  <li>
   Ability to adapt to changing circumstances and ability to learn &amp; develop new skills &amp; ideas,
  </li>
  <li>
   Teamwork-oriented, self-motivated, and open-minded.
  </li>
  <li>
   <strong>
    SQL knowledge is a big plus.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <ul>
  <li>
   A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone&rsquo;s encouraged to get on the stage and share expertise with teammates and the community)
  </li>
  <li>
   Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
  </li>
  <li>
   Freedom under responsibility is our common mindset. That&rsquo;s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
  </li>
  <li>
   An iyzicoMate is assigned to help you with anything you may need on your onboarding
  </li>
  <li>
   A detailed orientation program designed for you to fully grasp the iyzico culture
  </li>
  <li>
   Meal &amp; Internet Allowance
  </li>
  <li>
   Transportation Allowance
  </li>
  <li>
   A gift voucher to meet tech needs and an ergonomic workspace at home
  </li>
  <li>
   Macbook (and monitor if needed)
  </li>
  <li>
   Employee support program: free psychological counseling, legal advice, financial advice etc.
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   1 day birthday leave
  </li>
 </ul>
</div>


Growth Marketing Assistant

Fortes Investment

<p>ASA (After School Activities) will be managed fully with external stakeholders. This includes:</p>
<ul>
<li>Scouting and onboarding new activity providers.</li>
<li>Drafting and finalizing contracts in collaboration with Legal and Finance.</li>
<li>Driving customer retention and provider engagement.</li>
<li>Creating and executing sales strategies.</li>
<li>Regular client engagement to ensure satisfaction and long-term partnerships.</li>
<li>Monitoring quality of service and overall customer experience.</li>
</ul>
<p>ECA (Extra Curricular Activities) will be coordinated with internal stakeholders. This includes:</p>
<ul>
<li>Scheduling and managing all internal extracurricular programs in collaboration with academic and admin teams.</li>
<li>Ensuring smooth execution and optimal participation from students.</li>
</ul>
<p>Strategically drive and achieve revenue targets for ASA through program growth and efficiency.</p>
<p>Develop a strong operations strategy for both ASA and ECA for seamless execution.</p>
<p>Prioritize the safety and well-being of every child across all activities by enforcing strict protocols.</p>
<p>Lead the development of a children s club under the Fortes brand.</p>
<p>Elevate the standard of ASA and ECA offerings through continuous innovation and service excellence.</p>
<p>Connect &amp; Coordinate:</p>
<p>Drive business development based on current needs and trends.</p>
<p>Coordinate closely with:</p>
<ul>
<li>External partners for ASA: ensure compliance, performance, and customer satisfaction.</li>
<li>Internal departments for ECA: to manage scheduling and resources.</li>
</ul>
<p>Collaborate with the Legal and Finance teams to manage contracts and assess program viability.</p>
<p>Coordinate with Marketing to promote ASA and ECA across digital and offline platforms.</p>
<p>Align schedules with school events and academic calendars for optimal planning and execution.</p>
<p>Due Diligence:</p>
<p>Ensure complete documentation and approvals before the start of any ASA program.</p>
<p>Maintain and update the ASA and ECA provider database to ensure all documents are valid and compliance is maintained.</p>
<p>Recording &amp; Reporting:</p>
<p>Ensure timely collection and reconciliation of monthly revenue reports from ASA providers.</p>
<p>Track and report overdue payments.</p>
<p>Create detailed reports on:</p>
<ul>
<li>Occupancy and participation levels of ASA and ECA.</li>
<li>Financial performance.</li>
<li>Stakeholder feedback and improvement areas.</li>
</ul>
<p>Quality Assurance:</p>
<p>Conduct regular compliance checks to ensure ASA providers follow school policies and safety guidelines.</p>
<p>Monitor facilities and activity spaces to ensure safety, cleanliness, and readiness.</p>
<p>Report and address any issues of non-compliance swiftly.</p>

Activities Manager

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