customer retention specialist

Unisoftwares Pakistan

<p><b>Key Responsibilities &ndash; Client Retention Specialist</b></p><ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul><p><b>What We Offer</b></p><ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: <b>7:00 PM &ndash; 4:00 AM</b></li><li>Interested candidates may send their resume to <b>hr@unisoftwares.com</b> or share it via WhatsApp at <b>0301-9069539</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs140,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Are you comfortable working night shift? </li></ul><p>Experience:</p><ul><li>client retention : 2 years (Required)</li></ul><p>Work Location: In person</p>

Client Retention Specialist

Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Retention &amp; Upgrades:</b> Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Relationship Management:</b> Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least couple of years experience in similar capacity</p><p><b>Salary:</b> PKR 150,000 per month | Incentives &amp; KPIs base model | Other Fringe benefits</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

International Customer Services Specialist (Retention)

Vanta

<div><div><p>Location</p><div>
Remote U.S.</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Remote</div></div><div><p>
Department</p><div>
Sales</div></div><div><p>
Compensation</p><ul><div><p>
Cash Range $122K &ndash; $143K &bull; Offers Equity &bull; This role is also eligible for medical benefits, 401(k) plan, and other company perk programs.</p></div></ul></div></div>
<br><div><div>At Vanta, our mission is to help businesses earn and prove trust.<b> </b>We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.</div><p></p><p>
As a Startups Renewal Specialist, you&rsquo;ll own retention and growth across a high-volume segment of early-stage companies using Vanta. You&rsquo;ll manage a <b>high volume</b> of customers, primarily founders and their first hires &mdash; and guide them through renewal conversations that balance efficiency, empathy, and business impact. Your focus will be on driving consistency and automation in the renewal process while maintaining the human touch that early customers value most.</p><p></p><p>
The goal of this team is to achieve overall<b> </b>retention and growth of the Vanta customer base, as measured by <b>Net Revenue Retention</b>. They will ensure customer&rsquo;s security and compliance goals are aligned to their company growth needs and with Vanta&rsquo;s solutions.</p><p><b><br>
In this role, you&rsquo;ll be responsible for:</b></p><p><b>
Renewal and Growth Ownership</b></p><ul><li><div>
Own the full renewal process for all customers in the Early Stage segment, from initial outreach through signature and invoicing.</div></li><li><div>
Drive customers toward the auto-renewal motion, while managing exceptions through negotiation and deal submission for approval as needed.</div></li><li><div>
Ensure renewal outcomes meet or exceed Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) targets.</div></li><li><div>
Build and maintain a consistent operating rhythm that balances proactive outreach, renewals tracking, and efficient deal management at scale.</div></li></ul><p><b>
Forecasting &amp; Systems Hygiene</b></p><ul><li><div>
Accurately forecast quarterly renewal and churn outcomes within Salesforce and Clari, maintaining world-class pipeline hygiene.</div></li><li><div>
Leverage Gong, Outreach, Dust, Slack, and Vanta to optimize workflow, communication, and deal velocity.</div></li></ul><p><b>
Consultative Customer Engagement</b></p><ul><li><div>
Act as the primary point of contact for early-stage founders navigating their first compliance renewals.</div></li><li><div>
Combine consultative listening with practical negotiation to drive mutual success and retention.</div></li><li><div>
Handle objections and competitive evaluations confidently and efficiently, ensuring a positive customer experience even through difficult conversations.</div></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><div>
Partner with Product and RevOps to provide feedback on in-app purchasing automation, streamline approvals, and identify patterns or friction in the startup segment.</div></li><li><div>
Collaborate closely with CS, Digital Success, Marketing, Enablement, and Support to ensure a cohesive experience for startup customers.</div></li><li><div>
Surface feedback and insights that inform pricing, packaging, and renewal motion improvements for small accounts.</div></li></ul><p></p><p><b>
How to be successful in this role:</b></p><ul><li><div>
1+ years of experience selling to or managing customers in a SaaS or tech environment.</div></li><li><div>
Strong ability to manage a high volume of customer relationships and renewal cycles simultaneously.</div></li><li><div>
Exceptional communication skills &mdash; written, verbal, and visual &mdash; with the ability to tailor messaging for both internal stakeholders and customer audiences.</div></li><li><div>
Highly motivated, with a sense of urgency and flexibility to adjust to customer needs and objections.</div></li><li><div>
A team player who collaborates effectively across multiple departments and thrives in a fast-moving environment.</div></li><li><div>
Previous experience in security and compliance is not required but highly desirable!</div></li></ul><p></p><p><b>
What success looks like:
</b></p><ul><li><div>You have a deep understanding of the startup customer profile, their motivations, and their renewal behaviors.</div></li><li><div>
You&rsquo;ve established a scalable, repeatable renewal motion with clean forecasting and minimal surprises.</div></li><li><div>
You consistently hit retention targets while improving automation rates and customer experience in the startup segment.</div></li></ul><p></p><p><b>
What you can expect as a Vantan:</b></p><ul><li><div>
Industry-competitive compensation</div></li><li><div>
100% covered medical, dental, and vision benefits with dependents coverage</div></li><li><div>
16 weeks fully-paid parental Leave for all new parents</div></li><li><div>
Health &amp; wellness and remote workplace stipends</div></li><li><div>
Family planning benefits through Carrot Fertility</div></li><li><div>
401(k) matching</div></li><li><div>
Flexible work hours and location</div></li><li><div>
Open PTO policy</div></li><li><div>
11 paid holidays in the US</div></li><li><div>
Offices in SF, NYC, London, Dublin, and Sydney</div></li></ul><p></p><p>
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
</p><p></p><p>#LI-remote</p><p></p><p><i>
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.</i></p><p></p><p><b>
About Vanta</b></p><p>
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.</p><p>
Now more than ever, making security continuous&mdash;not just a point-in-time check&mdash; is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust&mdash; all in a way that's real-time and transparent.</p></div>

Renewal Specialist

Money Fellows

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Are you a <b>problem-solver, negotiator, and retention expert</b> who thrives under pressure? Do you have a <b>sales mindset</b> and a passion for turning challenges into opportunities? If so, we need you on our team!<br>
</div><div>
<br>
As a <b>Tele Sales &amp; Retention Specialist</b>, you&rsquo;ll play a critical role in <b>retaining clients, handling complex cases, and driving customer satisfaction</b>. Whether it&rsquo;s resolving cancellations, negotiating solutions, or managing high-pressure situations, you&rsquo;ll be the <b>go-to expert</b> for saving the day!<br>
</div><ul><li><b>Customer Retention &amp; Problem-Solving</b> &ndash; Handle cancellation requests, complaints, and customer escalations.</li>
<li><b>Sales &amp; Negotiation</b> &ndash; Persuade and retain clients through strong negotiation tactics.</li>
<li><b>Multi-task &amp; Decision Making</b> &ndash; Work independently while making quick, effective decisions.</li>
<li><b>Reporting &amp; Analysis</b> &ndash; Track and analyze data (Excel skills are a plus!).</li>
<li><b>Collaboration</b> &ndash; Work closely with different teams to enhance the customer experience.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><br>
See job description</div><h3 class="jobSectionHeader"><b><br>
Skills Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Sales Experts</b> &ndash; Background in <b>outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales</b>.</li>
<li><b>Retention Pros</b> &ndash; Experience in <b>customer support, back-office, or 2nd line support</b> (preferably in banking or telecom).</li>
<li><b>Strong Communicators</b> &ndash; Proven <b>negotiation &amp; persuasion</b> skills.</li>
<li><b>Proactive Problem-Solvers</b> &ndash; Independent decision-makers who <b>own their work</b>.</li>
<li><b>Multi-taskers &amp; Adaptable Thinkers</b> &ndash; Able to handle pressure and deliver results.</li>
<li><b>Excel &amp; Reporting Skills</b> (Bonus!) &ndash; Comfortable working with numbers and data analysis.</li>
<li>Open to evening shifts (up to 10 PM max)</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><div><br>
Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.<br>
</div><ul><li><b>Mental Well-being</b>: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.</li>
<li><b>Physical Health</b>: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.</li>
<li><b>Social Wellness</b>: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.</li>
<li><b>Financial Empowerment</b>: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.</li>
<li><b>Growth Opportunities</b>: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.</li>
<li>Join us and grow in a community that supports every aspect of your wellness!</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Money Fellows
</b></h3><div>Money Fellows is revolutionizing the way people save, borrow, and invest! As the world's first and largest Money Circles app, we've digitized the traditional ROSCA model, making it smarter, safer, and more accessible for over 7 million users since 2018.<br>
<br>
Backed by $45M+ in funding and gearing up for $100M Series C, we&rsquo;re scaling fast&mdash;expanding beyond Egypt and launching game-changing financial products. Regulated by the Central Bank of Egypt, we blend community-driven finance with cutting-edge tech to empower users with seamless, secure, and trusted financial solutions.<br>
<br>
And now, we&rsquo;ve taken it a step further with the launch of the Money Fellows Card&mdash;unlocking even more financial freedom and flexibility for our users!<br>
<br>
We&rsquo;re always on the lookout for trailblazers ready to shape the future of fintech with us!</div></div>

Tele Sales & Retention Specialist

Nykaa

<div>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding of customer lifecycle management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Retention Strategy Development:
  </strong>
 </p>
 <ul>
  <li>
   Design and execute customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV), and overall engagement.
  </li>
  <li>
   Segment customers based on behavior, preferences, and lifecycle stage to deliver personalized communication.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Campaign Management:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement multi-channel retention campaigns using tools like Clevertap, MoEngage, and WebEngage.
  </li>
  <li>
   Optimize campaigns across email, SMS, push notifications, and in-app messaging.
  </li>
  <li>
   A/B test campaigns to determine what drives the best engagement and retention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analysis &amp; Reporting:
  </strong>
 </p>
 <ul>
  <li>
   Monitor campaign performance and derive actionable insights using analytics tools.
  </li>
  <li>
   Create regular reports on retention metrics, including churn rates, repeat purchases, and engagement levels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration:
  </strong>
 </p>
 <ul>
  <li>
   Work closely with product, content, and marketing teams to align retention efforts with overall business goals.
  </li>
  <li>
   Partner with the design team to create engaging creatives and messaging.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tool Expertise:
  </strong>
 </p>
 <ul>
  <li>
   Use platforms like Clevertap, MoEngage, and WebEngage to set up workflows, track customer journeys, and manage campaigns.
  </li>
  <li>
   Stay updated with the latest features of these platforms and implement best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Insights:
  </strong>
 </p>
 <ul>
  <li>
   Gather and interpret customer feedback to improve retention strategies.
  </li>
  <li>
   Identify patterns and trends in customer behavior to predict churn and take proactive measures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge and Skill / Qualification Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1&ndash;3 years of experience in retention marketing or customer lifecycle management.
  </li>
  <li>
   Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory.
  </li>
  <li>
   Strong analytical skills and a data-driven mindset.
  </li>
  <li>
   Familiarity with segmentation, A/B testing, and campaign optimization.
  </li>
  <li>
   Excellent communication skills with a focus on creating customer-centric strategies.
  </li>
 </ul>
 <p>
 </p>
</div>


Retention Marketing - Senior Executive - CRM

The Petshop

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  As a CRM &amp; Loyalty Specialist, you are an analytical professional with a proven track record of driving revenue growth and increasing customer retention through targeted communications. You will work closely with the CRM &amp; Loyalty Manager and cross-functional teams to implement engaging, creative, and customer-centric strategies that increase LTV, analyze cohorts, and leverage data for impactful decisions. You will actively execute campaigns, iterate quickly through A/B testing and experimentation, and utilize marketing tools to optimize CRM &amp; Loyalty initiatives. Hands-on experience in planning, launching, and analyzing customer retention campaigns is essential, as is a strong obsession with analytics for both online and offline channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Creative Development
  </strong>
 </p>
 <ul>
  <li>
   Ideate and assist in developing the CRM &amp; Loyalty campaign calendar in support of the CRM &amp; Loyalty Manager.
  </li>
  <li>
   Develop creatives, content, and blogs with creative teams/agencies, managing briefs to campaign execution.
  </li>
  <li>
   Coordinate internally for product identification, asset reception, stock checks, briefs, feedback, and approvals with managers, designers, and agencies.
  </li>
  <li>
   Create HTML/Email templates, including link creation and UTMs.
  </li>
  <li>
   Build content for multiple channels &ndash; SMS, Email Newsletters, Push Notifications, In-App/In-Web messages, and WhatsApp &ndash; including copywriting, translation, link creation, and testing.
  </li>
  <li>
   Contribute to raising awareness around loyalty programs and key CRM activities by coordinating with product, purchase, social, and e-commerce teams.
  </li>
 </ul>
 <p>
  <strong>
   Campaign Setup
  </strong>
 </p>
 <ul>
  <li>
   Support the execution of the yearly CRM &amp; Loyalty communication calendar by setting up campaigns in coordination with design, product, data, and loyalty partner teams.
  </li>
  <li>
   Assist in setting up phased campaign automation, monitoring, and updating campaigns.
  </li>
  <li>
   Test and execute campaigns in collaboration with design, product, operations, tech, and data teams.
  </li>
  <li>
   Implement, update, and test all triggered and lifecycle campaigns monthly, working closely with the central team and loyalty partners.
  </li>
 </ul>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Monitor, analyze, and optimize results for all CRM communication activities.
  </li>
  <li>
   Develop daily reports using KPIs such as response metrics (opens, clicks, reactivity rate, unsubscribe rate), online conversions, additional revenue, and profitability.
  </li>
  <li>
   Use insights from reports to recommend communication best practices.
  </li>
 </ul>
 <p>
  <strong>
   Administrative &amp; Other Tasks
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with vendors for invoices related to loyalty &amp; CRM tasks and submit them to accounts.
  </li>
  <li>
   Track and follow up on PO approvals and payments.
  </li>
  <li>
   Monitor monthly CRM creative communication and execution actuals vs. budget.
  </li>
  <li>
   Assist in resolving loyalty program queries in coordination with operations, IT, loyalty partners, and other departments.
  </li>
  <li>
   Support the creation and uploading of CMS pages on-site and in-app to enhance the customer journey, including banners and other assets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   4+ years of proven experience in Loyalty &amp; CRM.
  </li>
  <li>
   Minimum of a master&rsquo;s degree from a reputed and recognized institution.
  </li>
  <li>
   Highly creative with a keen eye for detail and precision.
  </li>
  <li>
   Strong analytical skills and excellent command of English (Arabic is a plus).
  </li>
  <li>
   Hands-on experience with CRM tools (e.g., MoEngage, Clevertap, Hubspot).
  </li>
  <li>
   Creative thinker with confidence in leading product initiatives.
  </li>
  <li>
   Basic understanding of HTML, AMP, and SQL is a plus.
  </li>
  <li>
   Excellent proofreading and copy-editing skills for all forms of communication, including emails, reports, and newsletters.
  </li>
  <li>
   Sound understanding of marketing principles and CRM marketing best practices.
  </li>
  <li>
   Proficiency with MS Office (Word, Excel, PowerPoint, Publisher) and survey tools (e.g., Google Forms, Typeform).
  </li>
  <li>
   Experience with online measurement tools such as Google Analytics, Facebook Insights, etc.
  </li>
  <li>
   Ability to work collaboratively, proactively, and effectively as a team member to achieve personal and collective goals within tight deadlines with minimal supervision.
  </li>
  <li>
   Self-motivated, well-organized, detail-oriented, and able to prioritize effectively.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Pet-friendly workplace
  </li>
  <li>
   Life and medical insurance
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Fast-paced and dynamic environment
  </li>
 </ul>
</div>


CRM & Loyalty Specialist

Pet Watch App

<div>
 <p>
  <strong>
   About Pet Watch&nbsp;
  </strong>
 </p>
 <p>
  At Pet Watch,&nbsp;we're&nbsp;building more than just an app;&nbsp;we're&nbsp;nurturing a thriving community where pet owners and pet sitters connect through trust, transparency, and shared love for animals. Our mission is to make every pet care experience safe, seamless, and "pawsitively" excellent for everyone involved.&nbsp;
 </p>
 <p>
  &nbsp;&nbsp;
 </p>
 <p>
  <strong>
   The Role&nbsp;
  </strong>
 </p>
 <p>
  We're&nbsp;looking for a
  <strong>
   Customer Retention Manager
  </strong>
  who will be the heartbeat of our user engagement strategy.&nbsp;You'll&nbsp;play a vital role in keeping our existing community members happy, active, and engaged with the Pet Watch app. This&nbsp;isn't&nbsp;just&nbsp;about&nbsp;metrics;&nbsp;it's&nbsp;about building lasting relationships with pet parents and pet sitters who trust us with their furry family members.&nbsp;
 </p>
 <p>
  Reporting to:&nbsp;Managing Director&nbsp;
 </p>
 <p>
  Working closely with: Account Management Team, Event Manager, Marketing Manager&nbsp;
 </p>
 <p>
  &nbsp;&nbsp;
 </p>
 <p>
  <strong>
   Responsabilities
  </strong>
 </p>
 <p>
  Keep Our Community Engaged &amp; Coming Back&nbsp;
 </p>
 <ul>
  <li>
   Develop and execute creative retention strategies that keep pet owners and pet sitters actively using the app.&nbsp;
  </li>
  <li>
   Identify&nbsp;users at risk of becoming inactive and implement proactive re-engagement campaigns&nbsp;
  </li>
  <li>
   Design and launch "welcome back" initiatives to bring dormant users back into the Pet Watch family&nbsp;
  </li>
  <li>
   Monitor user behavior patterns to understand what keeps our community members happy and booki.ng&nbsp;
  </li>
 </ul>
 <p>
  Drive Bookings &amp; App Activity&nbsp;
 </p>
 <ul>
  <li>
   Create&nbsp;targeted campaigns to increase the&nbsp;retention and&nbsp;frequency of bookings among existing users&nbsp;
  </li>
  <li>
   Work with the account management team to&nbsp;identify&nbsp;opportunities for upselling&nbsp;additional&nbsp;services&nbsp;
  </li>
  <li>
   Develop seasonal promotions and loyalty programs that reward our most active community members.&nbsp;
  </li>
  <li>
   Track key retention metrics (booking frequency, user lifetime value, churn rate) and translate insights into action&nbsp;
  </li>
 </ul>
 <p>
  Build Meaningful Connections&nbsp;
 </p>
 <ul>
  <li>
   Craft personalized communication strategies across email, push notifications, in-app messaging, and&nbsp;WhatsApp&nbsp;
  </li>
  <li>
   Develop customer journey maps and create touchpoints that delight users at every stage&nbsp;
  </li>
  <li>
   Gather and act on user feedback to continuously improve the retention experience&nbsp;
  </li>
  <li>
   Create content that celebrates our community's success stories and strengthens emotional connections&nbsp;
  </li>
 </ul>
 <p>
  Collaborate Across Teams&nbsp;
 </p>
 <ul>
  <li>
   Partner with the account management team to ensure seamless support for existing users&nbsp;
  </li>
  <li>
   Work with the event manager to create community-building experiences that boost loyalty&nbsp;
  </li>
  <li>
   Coordinate with the marketing manager to align retention efforts with broader growth strategies&nbsp;
  </li>
  <li>
   Share insights with the product team to enhance features that drive repeated usage&nbsp;
  </li>
 </ul>
 <p>
  Test, Learn, and Optimize&nbsp;
 </p>
 <ul>
  <li>
   A/B test messaging, offers, and campaign timings to discover what resonates most&nbsp;
  </li>
  <li>
   Analyze retention data to&nbsp;identify&nbsp;trends and opportunities for improvement.&nbsp;
  </li>
  <li>
   Build automated retention workflows that nurture users without overwhelming them
  </li>
  <li>
   Stay updated on industry best practices and bring fresh ideas to the table.le&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We're Looking For&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Must-Haves:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Experience in customer retention, lifecycle marketing, CRM, or community management&nbsp;
  </li>
  <li>
   Proven&nbsp;track record&nbsp;of reducing churn and increasing customer lifetime value&nbsp;
  </li>
  <li>
   Experience with marketing automation tools and CRM platforms&nbsp;
  </li>
  <li>
   Strong analytical skills with the ability to turn data into actionable strategies&nbsp;
  </li>
  <li>
   Excellent written communication skills with a warm, friendly tone&nbsp;
  </li>
  <li>
   Understanding of mobile app user behavior and engagement metrics&nbsp;
  </li>
  <li>
   Self-starter mentality with the ability to manage multiple projects independently&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Great to Have:
  </strong>
  &nbsp;
 </p>
 <ul>
  <li>
   Experience in the pet industry or a passion for animal welfare&nbsp;
  </li>
  <li>
   Knowledge of digital marketing best practices&nbsp;
  </li>
  <li>
   Familiarity with push notification platforms and in-app messaging tools&nbsp;
  </li>
  <li>
   Experience with customer feedback tools and user research&nbsp;
  </li>
  <li>
   Background in building loyalty programs or referral initiatives&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Personality:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Empathetic &ndash; You genuinely care about making users feel valued and heard&nbsp;
  </li>
  <li>
   Creative &ndash; You love finding innovative ways to surprise and delight people&nbsp;
  </li>
  <li>
   Data-driven &ndash; You make decisions based on insights, not assumptions&nbsp;
  </li>
  <li>
   Solution-oriented &ndash; You see challenges as opportunities to improve&nbsp;
  </li>
  <li>
   Collaborative &ndash; You thrive working with different teams toward a common goal&nbsp;
  </li>
  <li>
   Pet lover &ndash; Bonus points if&nbsp;you're&nbsp;already part of our furry-friend-loving community!&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Pet Watch?&nbsp;
  </strong>
 </p>
 <p>
  At Pet Watch,&nbsp;you'll&nbsp;be joining a team that genuinely cares about making a difference in the lives of pets and their humans. We value:&nbsp;
 </p>
 <ul>
  <li>
   Trust &amp; Safety:&nbsp;We're&nbsp;committed to building the safest pet care platform in the UAE&nbsp;
  </li>
  <li>
   Community First: Every decision we make prioritizes our users' happiness&nbsp;
  </li>
  <li>
   Transparency: We believe in open communication and honest relationships&nbsp;
  </li>
  <li>
   Innovation:&nbsp;We're&nbsp;always looking for better ways to serve our community&nbsp;
  </li>
  <li>
   Growth: We invest in our team's professional development and celebrate wins together&nbsp;
  </li>
  <li>
   What Success Looks Like&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In your first&nbsp;90 days,&nbsp;you will:&nbsp;
  </strong>
 </p>
 <p>
  Month 1: Learn our platform inside-out, analyze current retention data, and build relationships with key stakeholders&nbsp;
 </p>
 <p>
  Month 2: Launch your first re-engagement campaign and implement quick-win retention improvements&nbsp;
 </p>
 <p>
  Month 3: Develop a comprehensive retention roadmap and show measurable improvements in user activity&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Within your first year, we expect you to:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Reduce user churn by 20%&nbsp;
  </li>
  <li>
   Increase booking frequency among existing users by 30%&nbsp;
  </li>
  <li>
   Build and launch a successful loyalty program that users love&nbsp;
  </li>
  <li>
   Become the go-to expert on our user community's needs and behaviors&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to Join Our Pack?&nbsp;
  </strong>
 </p>
 <p>
  If you're excited about building meaningful relationships with our pet-loving community and creating retention strategies that actually drive results, we'd love to hear from you!&nbsp;
 </p>
 <p>
  Apply now and help us keep our community connected, one paw at a time.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Pet Watch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Whether&nbsp;you're&nbsp;a cat person, dog person, or love all animals equally,&nbsp;you'll&nbsp;find a home here!
  </em>
  &nbsp;
 </p>
</div>


Customer Retention Manager

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