customer retention specialist

CREDITCARE CREDIT MANAGEMENT LLC

<p><b>Female Retention Specialist</b></p><p><b>Company:</b> CreditCare Credit Management<br/><b>Location:</b> [Insert Location, e.g., Dubai, UAE]<br/><b>Position:</b> Retention Specialist (Female)<br/><b>Salary:</b> AED 3,500 &ndash; AED 4,000<br/><b>Experience Required:</b> Minimum 2 years<br/><b>Industry:</b> Credit Management / Financial Services<br/><b>Employment Type:</b> Full-time</p><p><b>Job Overview:</b></p><p>We are looking for a <b>motivated and experienced Female Retention Specialist</b> to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.</p><p><b>Key Responsibilities:</b></p><ul><li>Contact existing clients to ensure satisfaction and address concerns</li><li>Identify reasons for customer cancellations or dissatisfaction and offer solutions</li><li>Develop and implement client retention strategies</li><li>Collaborate with sales and customer service teams to improve overall customer experience</li><li>Maintain accurate client records in the system</li><li>Achieve monthly retention targets and KPIs</li><li>Follow up on inactive or dormant accounts</li></ul><p>*<br/>*</p><ul><li><b>Requirements:</b></li><li><b>Minimum 2 years experience</b> in a similar retention/customer service role (preferably in financial services or credit management)</li><li>Strong communication and negotiation skills</li><li>Ability to handle objections and resolve conflicts professionally</li><li>Customer-focused mindset</li><li>Proficiency in MS Office and CRM systems</li><li>Fluent in English (Arabic or other languages is a plus)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package (AED 3,500&ndash;4,000)</li><li>Career growth opportunities</li><li>Friendly and supportive work environment</li><li>Training and performance-based incentives</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Female Retention Specialist

Ritual

<div><p><b>About Ritual</b></p><p>
Ritual is a personal health brand that is raising the bar for daily wellness. Known for our best-selling, clinically backed prenatal, we create science-backed supplements with transparency at their core. We believe women deserve products they can trust, backed by real evidence&mdash;not just promises.</p><p>
We started by reinventing the multivitamin with the first visible supply chain of its kind. Today, we&rsquo;re expanding into new categories with the same high standards that built our reputation. Hundreds of thousands trust Ritual, and we&rsquo;re growing fast.</p><p>
Our team of 120+ scientists, creatives, and skeptics is raising the bar for women&rsquo;s health. We&rsquo;re venture-backed, based in sunny Los Angeles, and always looking for people ready to challenge the industry&mdash;and do the best work of their careers.</p><p><b><br>
About the role</b></p><p>
We&rsquo;re looking for a solution-oriented Retention and CRM Specialist to join our Retention Marketing team. In this role, you will focus on launching and maintaining CRM programs that reduce churn, increase loyalty, and maximize customer lifetime value. Collaboration is critical, working closely with our Brand, Creative, and Digital Product teams to drive brand loyalty and enhance the customer experience.</p><p><b>
What you'll do</b></p><ul><li>
Support the development and execution of retention strategies across onboarding, engagement, and reactivation to drive retention, lifetime value, repeat purchase rate, and satisfaction</li><li>
Build, QA, and launch campaigns and automated flows across all CRM channels, including email, SMS, direct mail, and referral</li><li>
Execute campaigns end-to-end, including creative briefing and feedback, segmentation, personalization, dynamic content, and scheduling</li><li>
Own the ad hoc marketing calendar, partnering with Brand Management to ideate winning concepts</li><li>
Act as a strategic partner for cross-functional customer initiatives, including product launches, subscriber experience improvements, and the launch of a loyalty program</li><li>
Use analytics tools to assess campaign performance across key engagement and retention KPIs and share insights broadly to support optimization and roadmap planning</li><li>
Set-up and execute A/B and multivariate testing across subject lines, messaging content, timing, offers, and channels to refine messaging and improve business outcomes</li></ul><p><b>
Who you are</b></p><ul><li><b>
Analytical and Detail-Oriented</b>: You enjoy working with numbers to uncover trends and have excellent QA skills.</li><li><b>
Inclusive Partner:</b> You thrive in a dynamic, cross-functional environment and value building open, respectful relationships.</li><li><b>
Curious Thinker and Growth-Oriented:</b> You look for ways to improve processes and enjoy learning new approaches.</li><li><b>
Resilient and Solutions-focused:</b> You are proactive, comfortable supporting multiple projects, and take initiative to propose improvements.</li><li><b>
Customer-Centric:</b> You prioritize the needs and experiences of our customers. You use empathy and insight to guide your work.</li></ul><p></p><p><b><br>
What you'll need</b></p><ul><li><b>
CRM experience: </b>2-4 years of CRM, retention, or lifecycle role in retail, consumer products, or e-commerce. Subscription experience preferred.</li><li><b>
Functional expertise: </b>Deep understanding of industry best practices, including A/B testing frameworks, contact strategies, targeting and segmentation, and retention KPIs.</li><li><b>
Technical acumen:</b> Hands on experience in ESPs (Iterable or Klaviyo preferred) and proficiency with BI Tools (Omni or Looker). Familiarity with direct mail or referral platforms is a plus.</li><li><b>
Communication:</b> Clear and concise in both written and verbal communication.</li></ul><p><i>
We encourage you to apply even if you don't meet every qualification listed above. We're committed to building a diverse team and recognize that skills can be developed in many different ways.</i><br>
<i>LI-#Remote</i></p><p><b>
Compensation</b></p><p>
Pay Range: $68,000 - $85,000</p><p>
Your base salary is one part of your total compensation package. The salary range represents the entire compensation range for this position. Exact compensation will depend on a number of factors, which may include the successful candidate's skills, level, years of experience, technical expertise, and other qualifications. Not all candidates will be eligible for the upper end of the salary range. This role is also eligible for equity + generous benefits + 401k + unlimited PTO etc - see our list of perks/ benefits below.</p><h1 class="jobSectionHeader"><b>
What We Offer</b></h1><h2 class="jobSectionHeader"><b>
Health &amp; Wellness</b></h2><ul><li>
Medical, Dental, Vision, and Life Insurance</li><li>
Healthcare &amp; Dependent Care FSA</li><li>
Mental health support via Talkspace</li><li>
Pet insurance discount</li><li>
10 Wellness Days per Year (Final Friday of every month)</li><li>
Free Ritual subscription during your tenure</li><li>
Annual Wellness Stipend</li><li>
Monthly wellness activities</li></ul><h2 class="jobSectionHeader"><b>
Financial &amp; Career Support</b></h2><ul><li>
401(k) Match (up to 4%)</li><li>
Equity participation through stock options</li><li>
Monthly Technology Stipend</li><li>
New Hire Work From Home Stipend</li></ul><h2 class="jobSectionHeader"><b>
Family &amp; Flexibility</b></h2><ul><li>
5 months of gender-neutral parental leave for eligible team members</li><li>
Flex Time for birthing parents</li><li>
Family Planning via Maven Clinic</li><li>
Monthly Childcare Allowance</li></ul><h2 class="jobSectionHeader"><b>
Time Off</b></h2><ul><li>
Unlimited PTO (with a 10-day minimum to recharge)</li><li>
11 Paid Company Holidays</li><li>
Additional company time off for holidays that fall around a weekend</li><li>
Winter Break (Christmas - New Years)</li><li>
Holiday Diversity Policy</li><li>
2 Days to volunteer (Days of Action)</li><li>
Focus Fridays for self-development and deep work</li></ul></div>

Retention and CRM Specialist

Weekday

<div><div><b>This role is for one of our clients</b></div><div></div><div><br>
Industry: Staffing and Recruiting</div><div>
Seniority level: Mid-Senior level</div><div></div><div><br>
Min Experience: 3 years</div><div>
Location: Remote (India)</div><div>
JobType: full-time</div>
<div>We are looking for a proactive and data-driven <b>Customer Loyalty &amp; Engagement Lead</b> to drive repeat revenue, foster long-term customer relationships, and enhance engagement through lifecycle marketing initiatives. In this role, you will design, implement, and optimize customer journeys that turn first-time buyers into loyal brand advocates, leveraging CRM systems, automation, and personalized communication across multiple channels.</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
Customer Retention &amp; Loyalty Programs</b></div><div>
Develop and execute strategies to increase repeat purchases, customer lifetime value, and overall engagement.</div><div>
Design loyalty, membership, win-back, milestone, and VIP campaigns to strengthen customer retention.</div><div>
Own cross-channel retention programs across email, SMS, WhatsApp, and push notifications, ensuring seamless customer experiences.</div><div><b>
CRM Campaign Planning &amp; Execution</b></div><div>
Lead end-to-end CRM campaign execution including audience segmentation, content creation, testing, and performance optimization.</div><div>
Maintain brand consistency in messaging, tone, and creative assets across all communication channels.</div><div>
Implement automation workflows to enhance personalization, targeting, and campaign efficiency.</div><div><b>
Data Analysis &amp; Insights</b></div><div>
Track key retention metrics such as cohort performance, repeat purchase rates, SKU retention, and funnel conversion rates.</div><div>
Use data-driven insights to refine retention strategies, optimize campaigns, and reduce customer churn.</div><div>
Perform A/B testing on subject lines, content formats, and flows to improve engagement and conversion outcomes.</div><div><b>
Revenue &amp; Growth Ownership</b></div><div>
Expand CRM audiences while driving measurable retention revenue outcomes.</div><div>
Collaborate with marketing, product, and sales teams to identify opportunities for upsell, cross-sell, and reactivation campaigns.</div><div>
Monitor and report on performance against retention goals and provide actionable recommendations for continuous improvement.</div><div></div><div><b><br>
Requirements</b></div><div>
3&ndash;5 years of experience in CRM, lifecycle marketing, retention strategy, or similar roles, ideally in D2C, eCommerce, or subscription businesses.</div><div>
Hands-on expertise with CRM tools like Klaviyo, HubSpot, or equivalent, including automation and campaign orchestration.</div><div>
Strong analytical and data interpretation skills with experience in segmentation, cohort analysis, and funnel optimization.</div><div>
Ability to design compelling campaigns combining strategic insight with creative storytelling.</div><div>
Excellent project management skills and experience in coordinating multi-channel campaigns.</div><div></div><div><b><br>
Preferred Experience</b></div><div>
Exposure to skincare, beauty, wellness, or lifestyle brands.</div><div>
Familiarity with AI-driven personalization and retention tools.</div><div></div><div><b><br>
Core Skills</b></div><div>
Customer Retention &middot; Lifecycle Marketing &middot; Loyalty Programs &middot; Retention Strategy &middot; CRM Campaign Management &middot; Cohort Analysis &middot; Email &amp; SMS Marketing &middot; Customer Engagement</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Loyalty & Engagement Lead

Socio Platforms Inc

<p><b>Channel Partner Invitation &ndash; American Ratings Strengthen Brand Loyalty Program</b></p><p><b>Enhance Customer Retention &bull; Optimize Loyalty Programs - Lead Magnet Portal</b></p><p><b>American Ratings</b> invites qualified professionals, agencies, and organizations to join our <b>Channel Partner Program</b> for our <b>Lead Magnet Platform for Brand Loyalty</b> &mdash; a specialized solution designed to help brands improve <b>customer retention, optimize loyalty budgets, enable co-branding</b>, and achieve <b>higher conversion from incoming leads</b>.</p><p><b>About American Ratings</b></p><p>American Ratings is a leading U.S.-based authority offering the <b>American Industry Rating Standard (A-I-R-S) Number</b>, a trusted business identifier that enhances industry credibility and supports brand-building initiatives.</p><p>Our Lead Magnet Platform helps brands create stronger loyalty ecosystems and enhance customer lifetime value.</p><p><b>Channel Partner Opportunity</b></p><p>We are expanding the reach of our <b>Brand Loyalty &amp; Customer Retention Platform</b> and are inviting strategic partners to join us in delivering these solutions to businesses globally.</p><p>This is a <b>collaborative partnership</b> meant for brand-growth professionals who want to offer enhanced loyalty solutions to their existing and new clients.</p><p><b>Role &amp; Responsibilities</b></p><ul><li>Introduce businesses to the <b>American Ratings Brand Loyalty Platform</b>.</li><li>Promote solutions related to:</li><li>Customer retention &amp; engagement</li><li>Optimization of brand loyalty budgets</li><li>Co-branding opportunities</li><li>High-conversion lead management</li><li>Share platform details with your network, clients, and business ecosystem.</li><li>Coordinate Google Meet orientations with our onboarding team.</li><li>Act as a bridge between interested brands and American Ratings for smooth onboarding.</li></ul><p><b>What We Provide</b></p><ul><li>Full training on the platform and its brand-loyalty applications</li><li>Sales scripts, marketing materials &amp; onboarding guidelines</li><li>White-label and co-branding opportunities for agencies</li><li>Access to CRM tools for transparent tracking and communication</li><li>Dedicated partner support team</li></ul><p><b>Who Can Join</b></p><ul><li>Marketing agencies</li><li>Customer loyalty professionals</li><li>Business consultants</li><li>Brand managers</li><li>Freelancers with strong client networks</li><li>Entrepreneurs working in customer engagement, CRM, or brand development</li></ul><p>Experience in loyalty programs, marketing, or brand strategy is helpful but not mandatory.</p><p><b>Why Become a Channel Partner?</b></p><ul><li>Strengthen your service portfolio with a U.S.-recognized brand</li><li>Offer advanced loyalty and retention solutions to your clients</li><li>Enhance your market positioning with co-branding</li><li>Stay ahead with a platform designed for high lead conversion and optimized brand engagement</li></ul><p><b>How to Join</b></p><p>Submit your interest through Indeed. Shortlisted applicants will receive an <b>official invitation</b> to a Google Meet orientation with our Onboarding Team.</p><p>Visit - https://www.abn.us.com/cc to Register</p><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 12 months</p><p>Pay: AED50,000.00 - AED70,000.00 per month</p>

Sales & Marketing Head

<p><b>Channel Partner Invitation &ndash; American RatingsStrengthen Brand Loyalty</b></p><p><b>Enhance Customer Retention &bull; Optimize Loyalty Programs - Lead Magnet Portal</b></p><p><b>American Ratings</b> invites qualified professionals, agencies, and organizations to join our <b>Channel Partner Program</b> for our <b>Lead Magnet Platform for Brand Loyalty</b> &mdash; a specialized solution designed to help brands improve <b>customer retention, optimize loyalty budgets, enable co-branding</b>, and achieve <b>higher conversion from incoming leads</b>.</p><p><b>About American Ratings</b></p><p>American Ratings is a leading U.S.-based authority offering the <b>American Industry Rating Standard (A-I-R-S) Number</b>, a trusted business identifier that enhances industry credibility and supports brand-building initiatives.</p><p>Our Lead Magnet Platform helps brands create stronger loyalty ecosystems and enhance customer lifetime value.</p><p><b>Channel Partner Opportunity</b></p><p>We are expanding the reach of our <b>Brand Loyalty &amp; Customer Retention Platform</b> and are inviting strategic partners to join us in delivering these solutions to businesses globally.</p><p>This is a <b>collaborative partnership</b> meant for brand-growth professionals who want to offer enhanced loyalty solutions to their existing and new clients.</p><p><b>Role &amp; Responsibilities</b></p><ul><li>Introduce businesses to the <b>American Ratings Brand Loyalty Platform</b>.</li><li>Promote solutions related to:</li><li>Customer retention &amp; engagement</li><li>Optimization of brand loyalty budgets</li><li>Co-branding opportunities</li><li>High-conversion lead management</li><li>Share platform details with your network, clients, and business ecosystem.</li><li>Coordinate Google Meet orientations with our onboarding team.</li><li>Act as a bridge between interested brands and American Ratings for smooth onboarding.</li></ul><p><b>What We Provide</b></p><ul><li>Full training on the platform and its brand-loyalty applications</li><li>Sales scripts, marketing materials &amp; onboarding guidelines</li><li>White-label and co-branding opportunities for agencies</li><li>Access to CRM tools for transparent tracking and communication</li><li>Dedicated partner support team</li></ul><p><b>Who Can Join</b></p><ul><li>Marketing agencies</li><li>Customer loyalty professionals</li><li>Business consultants</li><li>Brand managers</li><li>Freelancers with strong client networks</li><li>Entrepreneurs working in customer engagement, CRM, or brand development</li></ul><p>Experience in loyalty programs, marketing, or brand strategy is helpful but not mandatory.</p><p><b>Why Become a Channel Partner?</b></p><ul><li>Strengthen your service portfolio with a U.S.-recognized brand</li><li>Offer advanced loyalty and retention solutions to your clients</li><li>Enhance your market positioning with co-branding</li><li>Stay ahead with a platform designed for high lead conversion and optimized brand engagement</li></ul><p><b>How to Join</b></p><p>Submit your interest through Indeed. Shortlisted applicants will receive an <b>official invitation</b> to a Google Meet orientation with our Onboarding Team.</p><p>Visit - https://www.abn.us.com/cc to Register</p><p>Job Types: Full-time, Temporary, Contract<br/>Contract length: 12 months</p><p>Pay: AED50,000.00 - AED75,000.00 per month</p>

Invite To the Channel Partner Program - Strengthen Brand Loyalty

Sciens Building Solutions

<div><p><b>POSITION IN A NUTSHELL</b></p><p><br>
<br>
Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection &amp; security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction.</p><p><b><br>
WHAT YOU'LL BE DOING (and doing well!)</b></p><br>
<ul><li>
Manage all retention activities within an assigned service agreement customer base.</li><li>
Proactively reach out to each customer in writing 120 days prior to renewal.</li><li>
Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.</li><li>
Achieve a minimum renewal rate of 95%.</li><li>
Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.</li><li>
Address customer concerns and gain customer acceptance prior to renewal date.</li><li>
Manage a list of customers and annual renewal dates.</li><li>
Responsible for retention, customer satisfaction and growth within the customer base.</li><li>
Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.</li><li>
Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.</li><li>
Work internally with managers to improve service delivery.</li><li>
Ask questions, determine customer needs and provide solutions to meet those needs.</li><li>
Share status of 120-day process during weekly sales meetings and status of current and past due renewals.</li><li>
Meet with customers in person as needed.</li></ul><p></p><p><b>
WHAT WE LIKE ABOUT YOU
</b></p><p></p><ul><li>Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus.</li><li>
Bachelor&rsquo;s degree preferred. Candidates with a combination of education and experience will also be considered.</li><li>
Over the counter sales or customer service experience.</li><li>
Ability to proactively reach out to customers and problem solve.</li><li>
Effective communication skills and ability to present before broad audiences.</li><li>
Strong negotiation skills and competitive spirit.</li></ul><p></p><p><b>
WHAT WE'RE BRINGING TO THE TABLE</b></p><ul><li>
Competitive salary based on qualifications.</li><li>
Paid time off plan and holidays.</li><li>
401(k) matching.</li><li>
Short term and long-term disability.
</li><li>Medical, dental, and vision plans with options.</li><li>
Life insurance.</li><li>
Professional career development opportunities.</li><li>
Tuition reimbursement program.</li></ul></div><p></p>

Renewal Coordinator

<p><b>Full job description</b></p><p><b>Channel Partner Invitation &ndash; American Ratings Strengthen Brand Loyalty Program</b></p><p><b>Enhance Customer Retention &bull; Optimize Loyalty Programs - Lead Magnet Portal</b></p><p><b>American Ratings</b> invites qualified professionals, agencies, and organizations to join our <b>Channel Partner Program</b> for our <b>Lead Magnet Platform for Brand Loyalty</b> &mdash; a specialized solution designed to help brands improve <b>customer retention, optimize loyalty budgets, enable co-branding</b>, and achieve <b>higher conversion from incoming leads</b>.</p><p><b>About American Ratings</b></p><p>American Ratings is a leading U.S.-based authority offering the <b>American Industry Rating Standard (A-I-R-S) Number</b>, a trusted business identifier that enhances industry credibility and supports brand-building initiatives.</p><p>Our Lead Magnet Platform helps brands create stronger loyalty ecosystems and enhance customer lifetime value.</p><p><b>Channel Partner Opportunity</b></p><p>We are expanding the reach of our <b>Brand Loyalty &amp; Customer Retention Platform</b> and are inviting strategic partners to join us in delivering these solutions to businesses globally.</p><p>This is a <b>collaborative partnership</b> meant for brand-growth professionals who want to offer enhanced loyalty solutions to their existing and new clients.</p><p><b>Role &amp; Responsibilities</b></p><ul><li>Introduce businesses to the <b>American Ratings Brand Loyalty Platform</b>.</li><li>Promote solutions related to:</li><li>Customer retention &amp; engagement</li><li>Optimization of brand loyalty budgets</li><li>Co-branding opportunities</li><li>High-conversion lead management</li><li>Share platform details with your network, clients, and business ecosystem.</li><li>Coordinate Google Meet orientations with our onboarding team.</li><li>Act as a bridge between interested brands and American Ratings for smooth onboarding.</li></ul><p><b>What We Provide</b></p><ul><li>Full training on the platform and its brand-loyalty applications</li><li>Sales scripts, marketing materials &amp; onboarding guidelines</li><li>White-label and co-branding opportunities for agencies</li><li>Access to CRM tools for transparent tracking and communication</li><li>Dedicated partner support team</li></ul><p><b>Who Can Join</b></p><ul><li>Marketing agencies</li><li>Customer loyalty professionals</li><li>Business consultants</li><li>Brand managers</li><li>Freelancers with strong client networks</li><li>Entrepreneurs working in customer engagement, CRM, or brand development</li></ul><p>Experience in loyalty programs, marketing, or brand strategy is helpful but not mandatory.</p><p><b>Why Become a Channel Partner?</b></p><ul><li>Strengthen your service portfolio with a U.S.-recognized brand</li><li>Offer advanced loyalty and retention solutions to your clients</li><li>Enhance your market positioning with co-branding</li><li>Stay ahead with a platform designed for high lead conversion and optimized brand engagement</li></ul><p><b>How to Join</b></p><p>Submit your interest through Indeed. Shortlisted applicants will receive an <b>official invitation</b> to a Google Meet orientation with our Onboarding Team.</p><p>Visit - https://www.abn.us.com/cc to Register</p><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: &#65020;60,000.00 - &#65020;80,000.00 per month</p>

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10000 customer retention specialist jobs NEAR_ME

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Sales & Marketing Head