customer retention specialist

Xtreme Technologies Pvt. Ltd.

We are looking for an experience Client Retention Specialist to grow business in US Region. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.Responsibilities:<ul><li>Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.</li><li>Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.</li><li>Set strategy and tactical approach for maximizing bookings for their specified territory.</li><li>Maintain and update customer information in the database.</li><li>Have a thorough understanding of products, pricing, and competition.</li><li>Establish and maintain relationships with end users and channel partners.</li><li>Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.</li><li>Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Retention Specialist: 3 years (Required)</li><li>IT Sales: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Retention Specialist (US Based- Night Shift)

autobia | أوتوبيا

<div>
 
 
 About the job:
 
 
 
 As a Customer Success Specialist, you will be responsible for re-engaging lapsed and at-risk customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. You will proactively reach out via phone and WhatsApp Business to remove blockers and encourage customers to return to active usage, while collaborating with internal teams to close root causes of churn. You will also prepare a weekly report outlining key churn reasons, trends, and actionable recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build strong, long-term relationships with customers to ensure satisfaction and success.
 </li>
 <li>
 Monitor lapsed customer segments and those with risk indicators such as low engagement or unactivated core features.
 </li>
 <li>
 Execute reactivation playbooks across multiple channels (calls, messages, and win-back offers) within company policy, and schedule short guidance calls when needed.
 </li>
 <li>
 Respond promptly to customer inquiries and complaints through multiple channels, prioritizing lapsed or at-risk accounts.
 </li>
 <li>
 Resolve and track cases while maintaining detailed documentation in the CRM, including reason classification, outcome, next step, and follow-up date.
 </li>
 <li>
 Collaborate with product and support teams to close root causes impacting retention.
 </li>
 <li>
 Conduct post-reactivation check-ins to confirm sustained usage of core features.
 </li>
 <li>
 Handle feedback and complaints, turning them into opportunities for improvement.
 </li>
 <li>
 Act as the voice of the customer, sharing insights to prevent repeat churn causes and enhance the customer experience.
 </li>
 <li>
 Prepare a weekly report summarizing reactivation rates by cohort, saved accounts, top 5 churn reasons, recurring bottlenecks, owners, and expected resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, or a related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in customer success, retention, or advanced support.
 </li>
 <li>
 Comfortable with outbound calling and proactive communication.
 </li>
 <li>
 Excellent communication skills (written and verbal) in Arabic and English.
 </li>
 <li>
 Hands-on experience with CRM systems (preferably Zoho CRM or HubSpot).
 </li>
 <li>
 Strong analytical, problem-solving, and prioritization skills with the ability to build weekly reports in Google Sheets/Excel (filters/pivots).
 </li>
 </ul>
 
 
 
 
 
 Personal Skills:
 
 
 <ul>
 <li>
 Empathy and strong customer understanding.
 </li>
 <li>
 Proactive thinking and initiative.
 </li>
 <li>
 Strong organizational and time management skills with high documentation accuracy.
 </li>
 <li>
 Team spirit and collaboration.
 </li>
 <li>
 Excellent communication with strong problem-solving abilities and resilience in outbound follow-ups.
 </li>
 </ul>
</div>

Customer Success Specialist (Reactivation & Churn Prevention)

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.Key KPI:<ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul>Key Responsibilities:<ul><li>Customer Engagement &amp; Issue Resolution:</li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li>Feedback Analysis and Reporting:</li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li>Customer Retention Initiatives &amp; Process Improvement:</li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li>Quality check:</li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul>Qualifications and Skills:<ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Post Service Feedback Agent

NAVEX

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.
 As a Retention Account Specialist for NAVEX, you will support our outstanding sales team by responding to questions and inquiries from our internal staff as well as our customers. You will work closely with our Legal, Finance, Customer Support, Customer Success, Account Manager, and Account Executive teams to determine the best options for our customers and to assure customer satisfaction.
 
What you’ll get: 
<ul>
<li>Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.</li>
<li>Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programmes, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.</li>
<li>Meaningful purpose. Our products and solutions have real-life impact on people and organisations across the globe. Our innovations make a difference.</li>
<li>Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.</li>
<li>An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.</li>
<li>Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.</li>
</ul>
What you’ll do: 
<ul>
<li>Learn and develop an understanding of NAVEX products and services</li>
<li>Respond to inquiries and calls from Finance, Account Managers, Sales and customers regarding contract renewals and pricing</li>
<li>Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships</li>
<li>Process the removal and/or reduction of services for customers, managing the credit process to completion</li>
<li>Develop innovative ways to retain escalated customers</li>
<li>Capture customer activity and other key information within Salesforce daily</li>
<li>Provide backup coverage for other Retention Account Managers as needed</li>
<li>Assist with special projects and other responsibilities related to customer retention as assigned</li>
</ul>
What you’ll need: 
<ul>
<li>6+ months of account management experience</li>
<li>The ability to communicate professionally with customers and acquire strong negotiation skills</li>
<li>Keen interest in sales operations and communication</li>
<li>Ability to work under pressure and manage tight deadlines, responding to inquiries in a timely manner</li>
<li>Excellent organisational skills, problem-solving skills and attention to detail</li>
<li>Flexibility to work independently and within a team environment</li>
<li>Proven track record of delivering outstanding customer service, exercising a high degree of good judgment to ensure the customer’s needs are met and their expectations are surpassed</li>
<li>Experience modelling a high standard of commitment to an organization and intellectual curiosity</li>
<li>Ability to drive results through your job competencies of collaboration, customer loyalty and effective communication while leveraging NAVEX’s core values</li>
</ul>
Our side of the deal: 
We believe everyone deserves to see their path forward and the steps to achieve their career and financial goals.
 <ul>
<li>Every team member is required to have a career plan in place, to be reviewed with their manager after six months on our team.</li>
<li>The starting pay range for this role is $21.64/hr, plus $10,000 annual variable pay based on individual achievement factors and is not guaranteed.</li>
<li>Pay progression based on your performance.</li>
</ul>
We’re committed to helping you thrive in all aspects of your life.
 Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.
 We’re an equal opportunity employer, including all disability and veteran status.

Retention Account Specialist

Alpino Health Foods Pvt. Ltd.

Job Summary:As a Customer Support Executive, you will be the primary point of contact for our customers across multiple communication channels, including calls, WhatsApp, emails, social media, and the company website. You will handle customer queries, resolve complaints, and ensure a smooth post-purchase experience. The role also involves making outbound calls for customer retention, feedback collection, and issue resolution to enhance overall satisfaction and loyalty.Key Responsibilities:<ul><li>Handle inbound customer queries and complaints through calls, WhatsApp, email, website chat, and social media.</li><li>Ensure timely and professional resolution of customer issues while maintaining high service standards.</li><li>Make outbound calls to follow up on complaints, gather feedback, and drive customer retention.</li><li>Maintain accurate records of customer interactions and actions taken in CRM systems.</li><li>Coordinate with internal teams such as logistics, sales, and operations to resolve escalated issues.</li><li>Identify recurring issues and suggest process improvements to enhance the customer experience.</li><li>Educate customers about Alpino&rsquo;s products, offers, and health benefits when relevant.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Achieve individual and team targets related to customer satisfaction and retention metrics.</li></ul>Requirements:<ul><li>Education: Graduate in any discipline (preferably in Business, Communications, or related field).</li><li>Experience: 0&ndash;3 years in customer support or a similar role (FMCG or e-commerce experience preferred).</li><li>Excellent communication skills in English and Hindi (knowledge of additional regional languages is a plus).</li><li>Strong problem-solving, listening, and interpersonal skills.</li><li>Proficiency in using CRM tools, MS Office, and communication platforms like WhatsApp Business or Freshdesk.</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Customer-oriented mindset with a focus on empathy and retention.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer support: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Vesu, Surat, Gujarat (Preferred)</li></ul>Work Location: In person

Customer Support Executive (CSE)

Techswarm

<ul><li>Identify and contact inactive or lost customers via phone, email, and CRM.</li><li>Understand reasons for customer attrition and develop strategies to win them back.</li><li>Promote new offers, products, or services tailored to customer needs.</li><li>Maintain detailed records of calls, feedback, and follow-up actions.</li><li>Coordinate with sales and logistics teams to ensure smooth customer experience.</li><li>Achieve monthly and quarterly retention and recovery targets.</li></ul>Requirements:<ul><li>Graduate in any discipline; MBA preferred.</li><li>Minimum 3&ndash;10years of experience in customer retention, tele-sales, or account management.</li><li>Strong communication and convincing skills.</li><li>Customer-focused attitude with problem-solving ability.</li><li>Experience in Google sheets</li></ul>Job Type: Full-timePay: &#8377;40,000.00 - &#8377;55,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Retention Executive

Cybernet Internet Services Pvt. Ltd.

About UsCybernet is a leading Internet and Data Communication Network Service Provider in Pakistan. We are present in 25 cities with more than 1500 B2B clients of innovative enterprise solutions and above 200,000 B2C consumers of Stormfiber.Our increasingly diverse team is dedicated to achievement. We empower our people to use their spaces, passions, and talents to perform at their best.We grow because our people grow with us. Join the Cybernet family.SummaryWe are looking for an enthusiastic Retention Officer to contribute to retaining customers for our company. You will be responsible for retaining customers by assisting and guiding the over the phone and maintaining good customer relationships.An effective Retention Officer must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone including working on data provided to guide customers dealing with complaints and doubts.Retention Officer is primarily responsible for ensuring that customers or employees remain engaged with a company and do not leave or churn. This role is crucial in maintaining long-term relationships and stability within an organization.Responsibilities&middot; Contact potential or existing customers to inform them about a product or service using scripts&middot; Answer questions about products or the company&middot; Ask questions to understand customer concerns and address them&middot; Work on customer complaints to retain them.&middot; Enter and update customer information in the database&middot; Take and process orders in an accurate manner&middot; Go the &ldquo;extra mile&rdquo; .&middot; Keep records of calls and sales and note useful informationRequirements ( Females only)&middot; High school diploma: BSc/BA will be a plus (Females only)&middot; Proven experience as a Retention Officer representative or other sales/customer service role&middot; Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaintsJob Type: Full-timeWork Location: In person

Front Desk Officer

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