customer retention specialist

Rangreza Retail Services Private Limited

About ChokoreChokore is a fast-growing Indian accessories brand that blends elegance, innovation, and heritage. With a wide product range &mdash; from pocket squares and ties to sunglasses, hats, and perfumes &mdash; we design for modern India. At Chokore, we&rsquo;re building more than products &mdash; we&rsquo;re building moments of identity, confidence, and culture.We are now looking to strengthen our relationship with existing and new customers through thoughtful, data-driven engagement &mdash; and that&rsquo;s where you come in.About the RoleWe are looking for a CRM &amp; Customer Retention Specialist with proven experience in Shopify or other e-commerce ecosystems. This role is focused on analyzing customer data, building retention frameworks, managing personalized communication, and designing offers/loyalty programs to increase revenue from our existing customer base.The ideal candidate will be both analytical and creative, able to draw insights from customer behavior and translate them into impactful campaigns that maximize repeat purchases and customer lifetime value.You&rsquo;ll work closely with the content, product, and performance teams to translate customer data into powerful journeys &mdash; across email, WhatsApp, SMS, and more.Key Responsibilities1. Customer Data &amp; Analytics<ul><li>Build and maintain customer segmentation models (e.g., Recency-Frequency-Monetary &ndash; RFM analysis, cohort analysis, churn prediction).</li><li>Track and analyze key customer KPIs: repeat purchase rate, AOV, churn rate, CLV, CAC-to-LTV ratio.</li><li>Use tools like Shopify Analytics, Klaviyo, HubSpot, Omnisend, GA4 (or similar) to generate actionable insights.</li></ul>2. CRM Strategy &amp; Frameworks<ul><li>Develop and execute customer lifecycle strategies (welcome flow, post-purchase, win-back, loyalty).</li><li>Create automated retention campaigns via email, SMS, push notifications, or WhatsApp.</li><li>Build and manage loyalty, referral, and subscription programs to strengthen customer engagement.</li><li>Collaborate with the product and marketing teams to ensure CRM aligns with overall brand goals.</li></ul>3. Personalized Communication &amp; Offers<ul><li>Design personalized offers, bundles, and promotions based on customer behavior and purchase history.</li><li>Implement A/B testing across campaigns to optimize subject lines, creatives, and CTAs.</li><li>Ensure consistency of communication across touchpoints (email, SMS, WhatsApp, in-store, social).</li><li>Manage customer feedback loops, surveys, and NPS programs.</li></ul>4. Revenue Growth &amp; Optimization<ul><li>Continuously monitor retention metrics and identify opportunities to reduce churn and boost repeat orders.</li><li>Work closely with performance marketing to align acquisition and retention strategies.</li><li>Create reports on CRM campaign performance, highlighting ROI and actionable insights.</li><li>Propose innovative ways to increase CLV, cross-sell, and upsell within the customer base.</li></ul>Ideal Candidate<ul><li>3&ndash;6 years of hands-on CRM experience in D2C e-commerce (preferably Shopify).</li><li>Strong knowledge of CRM tools: Klaviyo, HubSpot, Omnisend, Mailchimp, or similar.</li><li>Proficiency in Shopify Analytics, Google Analytics (GA4), Excel/Google Sheets.</li><li>Deep understanding of customer segmentation, lifecycle marketing, and retention frameworks (RFM, cohort, churn models).</li><li>Ability to design and execute automated workflows and personalized campaigns.</li><li>Experience with A/B testing, campaign measurement, and reporting.</li><li>Knowledge of loyalty programs, referral strategies, and subscription models.</li><li>Excellent communication skills to collaborate with cross-functional teams.</li><li>Bonus: Familiarity with data visualization tools (Looker, Tableau, Power BI) or basic SQL for deeper analysis.</li></ul>Personal Attributes<ul><li>Analytical Thinker &ndash; loves diving into numbers and extracting patterns.</li><li>Creative Marketer &ndash; can design campaigns that feel personal, not generic.</li><li>Revenue-Driven &ndash; always thinking about increasing LTV and ROI.</li><li>Customer-Centric &ndash; understands customer psychology and builds trust through communication.</li><li>Proactive &amp; Curious &ndash; suggests improvements and new retention ideas.</li></ul>What You&rsquo;ll Love at Chokore<ul><li>A high-margin, fast-moving brand with a distinct identity</li><li>Freedom to experiment and bring your ideas to life</li><li>Be part of the brand&rsquo;s next phase of growth &mdash; loyalty, retention, and community</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;60,000.00 per monthWork Location: In personApplication Deadline: 26/09/2025

CRM and Customer Retention Specialist

Climb Global Solutions

<div>Renewals Specialist
Are you our next Superstar?
We are currently searching for a passionate, confident, and organized renewal specialist to join our vibrant team to help our renewals business thrive.
About us
Climb Channel Solutions part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam, and the UK are a specialty distributor focused on driving success with innovative vendors, value-added resellers, and managed service providers.
About the role
The Renewals Specialist is responsible for proactively quoting and managing the overall renewal lifecycle specific to designated software vendor(s) renewal pipeline. Assigned to vendor partners based on auto-renew policy, overage policy or company opportunity, the Renewal Specialist is responsible for achieving sales, profitability, and customer retention/vendor renewal rate objectives.
The Renewals Specialist may represent a range of vendors or may focus on one specific vendor.
Desired candidates are those looking for a well-established company that encourages an entrepreneurial mindset in a family-friendly, flexible work environment.
Other duties and responsibilities include but are not limited to:<ul>
<li>
Establishing productive, professional relationships with key personnel in assigned vendor partner accounts.</li>
<li>Achieving and exceeding sales quota in set territory (designated vendors) by maintaining all possible renewal opportunities.</li>
<li>Effective and accurate:</li>
<li>Product search</li>
<li>Quoting</li>
<li>Order processing</li>
<li>Cultivating strong relationships and acting as a primary point of contact for assigned vendor partners to ensure partner satisfaction specific to renewals.</li>
<li>Up-sell and cross-sell where applicable.</li>
<li>Develop relationships with other reseller renewal teams to drive consistency, relationship, and retention rates.</li>
<li>Ability to manage reseller projects and vendor roll-outs.</li>
</ul>
This role will include a large amount of training and learning so a passion for technology and self-development is essential.
About you
The desired candidates are those looking for a well-established company that encourages an entrepreneurial mindset in a family-friendly, flexible work environment.
You will have a minimum of 1-2 years professional experience, a bachelor&rsquo;s degree (preferred) and authorized to work in the US. You will be proficient at communicating both written and verbal, with excellent organizational skills. You will have a strong desire to learn new skills, comfortable using the computer including Microsoft Office, and have excellent attention to detail.
Our most successful people are highly confident in their own ability, commercially minded, focused, supportive, practical, and creative. Does this sound like you?
Other skills required are:<ul>
<li>
Ability to manage time effectively and prioritize tasks appropriately.</li>
<li>Strong communication and interpersonal skills</li>
<li>Excellent customer service, problem solving, and selling techniques.</li>
<li>Familiarity with Pipeline and Forecasting methodology.</li>
<li>Assisting customers with maximizing up-sell opportunities, such as multi-year, extended maintenance, cross-sell, etc.</li>
<li>Experience with Microsoft Office applications</li></ul> 
Our most successful people have a can-do attitude and are, enthusiastic and passionate about delivering top quality service to our stakeholders. Does this sound like you?</div>

Renewals Specialist

AAA Digital Media

Job Overview: We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. KeyResponsibilities:Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.Qualifications:Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.What We Offer:Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.Job Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Call Centre Agent

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Customer Retentions Specialist

Foodics

<div>Who Are We&#10067;
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
What Will You Do&#10067;<ul>
<li>Manage a portfolio of ~500 accounts.</li>
<li>Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal.</li>
<li>Guide customers through the renewal process, addressing common objections and barriers.</li>
<li>Investigate and understand churn reasons such as business closure or dissatisfaction with service.</li>
<li>Collaborate cross-functionally to solve product or support-related concerns when they affect retention.</li>
<li>Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce.</li>
<li>Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies.</li>
<li>Meet or exceed individual and team churn reduction targets.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>2&ndash;4 years of experience in customer retention, inside sales, renewals, or customer success.</li>
<li>Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.</li>
<li>Strong communication and objection-handling skills.</li>
<li>Ability to manage high volumes of accounts with precision and empathy.</li>
<li>Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently.</li>
<li>Analytical mindset with the ability to spot trends and propose process improvements.</li>
<li>Self-motivated, organized, and resilient in a fast-paced, metric-driven team.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Retention Specialist

<div>
 
 Who Are We❓
 
 
 
 
 We Are Foodics
 
 ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Manage a portfolio of :500 accounts
 </li>
 <li>
 Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal
 </li>
 <li>
 Guide customers through the renewal process, addressing common objections and barriers
 </li>
 <li>
 Investigate and understand churn reasons such as business closure or dissatisfaction with service
 </li>
 <li>
 Collaborate cross-functionally to solve product or support-related concerns when they affect retention
 </li>
 <li>
 Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce
 </li>
 <li>
 Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies
 </li>
 <li>
 Meet or exceed individual and team churn reduction targets
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 2-4 years of experience in customer retention, inside sales, renewals, or customer success
 </li>
 <li>
 Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment
 </li>
 <li>
 Strong communication and objection-handling skills
 </li>
 <li>
 Ability to manage high volumes of accounts with precision and empathy
 </li>
 <li>
 Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently
 </li>
 <li>
 Analytical mindset with the ability to spot trends and propose process improvements
 </li>
 <li>
 Self-motivated, organized, and resilient in a fast-paced, metric-driven team
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives base model |Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

Search 10000+ Customer retention specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer retention specialist jobs NEAR_ME

CRM and Customer Retention Specialist

Renewals Specialist

Call Centre Agent

Customer Retentions Specialist

Retention Specialist

Retention Specialist

International Customer Services Specialist (Retentions)