customer retention specialist

CREDITCARE CREDIT MANAGEMENT LLC

<p><b>Female Retention Specialist</b></p><p><b>Company:</b> CreditCare Credit Management<br/><b>Location:</b> [Insert Location, e.g., Dubai, UAE]<br/><b>Position:</b> Retention Specialist (Female)<br/><b>Salary:</b> AED 3,500 &ndash; AED 4,000<br/><b>Experience Required:</b> Minimum 2 years<br/><b>Industry:</b> Credit Management / Financial Services<br/><b>Employment Type:</b> Full-time</p><p><b>Job Overview:</b></p><p>We are looking for a <b>motivated and experienced Female Retention Specialist</b> to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.</p><p><b>Key Responsibilities:</b></p><ul><li>Contact existing clients to ensure satisfaction and address concerns</li><li>Identify reasons for customer cancellations or dissatisfaction and offer solutions</li><li>Develop and implement client retention strategies</li><li>Collaborate with sales and customer service teams to improve overall customer experience</li><li>Maintain accurate client records in the system</li><li>Achieve monthly retention targets and KPIs</li><li>Follow up on inactive or dormant accounts</li></ul><p>*<br/>*</p><ul><li><b>Requirements:</b></li><li><b>Minimum 2 years experience</b> in a similar retention/customer service role (preferably in financial services or credit management)</li><li>Strong communication and negotiation skills</li><li>Ability to handle objections and resolve conflicts professionally</li><li>Customer-focused mindset</li><li>Proficiency in MS Office and CRM systems</li><li>Fluent in English (Arabic or other languages is a plus)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package (AED 3,500&ndash;4,000)</li><li>Career growth opportunities</li><li>Friendly and supportive work environment</li><li>Training and performance-based incentives</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Female Retention Specialist

Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Retention &amp; Upgrades:</b> Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Relationship Management:</b> Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Retentions Specialist

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Retention &amp; Upgrades:</b> Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Relationship Management:</b> Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> At least two years of experience in similar capacity</p><p><b>Salary:</b> Up to PKR 150,000 per month | Tier base model | KPIs | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance along with other fringe benefits)</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

AAA Digital Media

<p><b>Job Overview:</b><br/>We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. Key</p><p><b>Responsibilities:</b></p><p>Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.</p><p><b>Qualifications:</b></p><p>Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.</p><p><b>What We Offer:</b></p><p>Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.</p><p><b>Job Type:</b> Full-time</p><p><b>Ability to commute/relocate:</b></p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p><b>Education:</b></p><ul><li>Intermediate (Preferred)</li><li>Batchelors (Plus Point)</li></ul><p><b>Experience:</b></p><ul><li>Sales: 1 year (Preferred)</li><li>Communication skills</li><li>Ability to convert to enclose sales.</li></ul><p>Note: Persons who has call centre experience will be encourage will imply.</p><p>Job Types: Full-time, Internship, Fresher</p><p>Pay: From Rs25,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi Nazimabad (74600): Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Intermediate (Preferred)</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Sales & Marketing Executive

StayVista

<div><div><b>Senior Specialist Retention &ndash; Growth &amp; Marketing</b></div><div><b>
Location: </b>Mumbai</div><div></div><div><b><br>
About Us</b></div><div></div><div><br>
StayVista is <b>India&rsquo;s largest villa hospitality brand</b> and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. <b>Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.</b> We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.</div><div></div><div><b><br>
Why Work With Us?</b></div><div></div><div><br>
At StayVista, you're part of a community where your ideas and growth matter. We&rsquo;re a fast-growing team that values continuous improvement. With our skill upgrade programs, you&rsquo;ll keep learning and evolving, just like we do. And hey, when you&rsquo;re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.</div><div></div><div><b><br>
Your Role</b></div><div></div><div><br>
As a<b> Senior Specialist at StayVista,</b> you will drive in for enhancing customer loyalty and retention by leveraging data segmentation, executing targeted email campaigns, and driving engagement through WhatsApp marketing.</div><div></div><div><b><br>
About You</b></div><br>
<div></div><ul><li>
Proficient in using marketing automation tools (e.g., Clevertap, Mailchimp, Mo Engage).</li><li>
Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li><li>
Experience with WhatsApp Business API and creating customer engagement flows is a plus.</li><li>
Segment customers using behavioral and demographic data.</li><li>
Maintain customer profiles for personalized marketing.</li><li>
Use automation tools to optimize campaign delivery.</li><li>
Ensure consistent and on-brand messaging.</li><li>
Minimum of 2-3 years of experience in a retention, CRM, or marketing automation role.</li><li>
Bachelor&rsquo;s/Master&rsquo;s degree in Business and Marketing or a related field.</li><li>
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.</li></ul><div></div><div><b><br>
Bonus Points - These are non-essential, but a bonus if you have them!
</b></div><div>
</div><ul><li>Prior experience in the hospitality, travel, or consumer tech space.</li><li>
Experience with the WhatsApp Business API and creating engagement flows.</li><li>
 Familiarity with customer journey mapping and lifecycle marketing strategies.</li></ul><div>
</div><div><b>
Key Metrics: what you will drive and achieve</b></div><div>
</div><ul><li>
 Customer Retention Rate</li><li>
Campaign Engagement Rate</li><li>
Customer Lifetime Value</li></ul><div>
</div><div><b>
Our Core Values: </b>Are you a <b><i>CURATER?</i></b></div><div><b><i>
</i></b></div><div><b>Curious</b>: Here, your curiosity fuels innovation.</div><div><b>
User-Centric</b>: You&rsquo;ll anticipate the needs of all our stakeholders and exceed expectations.</div><div><b>
Resourceful</b>: You&rsquo;ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.</div><div><b>
Aspire</b>: Keep learning, keep growing&mdash;because we&rsquo;re all about continuous improvement.</div><div><b>
Trust</b>: Trust is our foundation. You&rsquo;ll work in a transparent, reliable, and fair environment.</div><div><b>
Enjoy</b>: We believe in having fun while building something extraordinary.</div><div></div><div><b><br>
StayVista Spirit: Our Behavioural Competencies &ndash; How We Work Together</b></div><div></div><div><b><br>
Business Acumen:</b> You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.</div><div>
</div><div><b>
Change Management: </b>You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.</div><div>
</div><div><b>
Leadership:</b> You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team&rsquo;s successes and failures.</div><div>
</div><div><b>
Customer Centricity:</b> You know your customers&rsquo; business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.</div><div>
</div><div><b>
Teamwork: </b>You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.</div><div>
</div><div><b>
Result Orientation: </b>You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.</div><div>
</div><div><b>
Planning and Organizing: </b>You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.</div><div>
</div><div><b>
Communication:</b> You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.</div><div></div><div><br>
StayVista<b> </b>is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.</div></div><div></div>

Senior Specialist Retention – Growth & Marketing

Washmen

<div><div><b>Position Overview</b></div><div>
We are seeking a high-performing Growth Lead to drive customer retention and lifecycle initiatives. This hands-on individual contributor role sits one level below the Growth Director and focuses on executing retention strategies, running experiments, and directly contributing to customer lifetime value growth.You'll work closely with the Growth Director to implement the retention roadmap and collaborate cross-functionally to drive measurable business impact.</div><div></div><div><br>
Core Responsibilities</div><div></div><div><b><br>
Hands-On Campaign Execution &amp; Optimization</b></div><div><b>
This is a player role</b> - you'll personally execute retention campaigns from start to finish</div><div>
Design and build customer lifecycle campaigns including onboarding, activation, and win-back flowsWork with copy team for campaign messaging, design email sequences, and create in-app messaging flows</div><div>
Set up and configure marketing automation workflows in CRM platforms</div><div>
Launch campaigns, monitor real-time performance, and make adjustments to improve results</div><div>
Troubleshoot technical issues with campaign delivery and tracking independentlyManage multi-channel retention campaigns across email, SMS, push, and in-appMaintain campaign calendars and ensure proper sequencing of communications</div><div>
Document campaign performance and create post-mortems with learnings</div><div></div><div><b><br>
Retention Strategy &amp; Experimentation</b></div><div>
Lead retention-focused experiments across all channels to improve key metrics</div><div>
Design and execute A/B tests with hypothesis-driven test plans</div><div>
Analyze results, determine winners, and implement learnings into production campaigns</div><div>
Optimize customer segmentation strategies for personalized retention efforts</div><div>
Test messaging, timing, and channel combinations to maximize engagement</div><div>
Build and manage re-engagement campaigns for at-risk customer segments</div><div>
Contribute ideas to the overall retention strategy and roadmap</div><div></div><div><b><br>
Data Analysis &amp; Insights</b></div><div>
Personally write SQL queries to pull and analyze customer behavior data</div><div>
Monitor key retention metrics: churn rate, repeat purchase rate, and customer lifetime value</div><div>
Build dashboards and reports to track campaign performance and retention trends</div><div>
Conduct cohort analysis to identify patterns in customer retention and churn</div><div>
Analyze customer journey data to identify drop-off points and opportunities</div><div>
Present findings and recommendations to the Growth Director and cross-functional teams</div><div>
Use data to prioritize retention initiatives and track ROI</div><div></div><div><b><br>
Cross-Functional Collaboration</b></div><div>
Partner with CRM Lead to execute campaigns aligned with brand guidelines</div><div>
Work with Data Analysts to access customer data and build segments</div><div>
Collaborate with Product teams to understand user behavior and feature adoption</div><div>
Support Customer Success initiatives with targeted retention communications</div><div>
Coordinate with Marketing and Operations teams on messaging consistency and service delivery</div><div>
Share learnings and best practices across the broader growth organization</div><div></div><div><br>
Required Qualification</div><div></div><div><b><br>
Education &amp; Experience</b></div><div>
Bachelor's degree in Marketing, Business, Data Analytics, Engineering, or related field</div><div>
6-10 years of experience in growth marketing, retention marketing, or lifecycle marketing</div><div>
Proven track record of executing successful retention campaigns that improved key metrics</div><div>
Experience with on-demand services, marketplace, or subscription-based business models preferred</div><div>
Demonstrated ability to work autonomously and drive projects to completion</div><div></div><div><b><br>
Technical Skills</b></div><div>
Strong proficiency in SQL for data extraction and analysisHands-on experience with marketing automation platforms (Braze, CleverTap, Customer.io, or similar)</div><div>
Working knowledge of analytics tools (Google Analytics, Mixpanel, Amplitude)Experience with A/B testing platforms and statistical analysis</div><div>
Proficiency in Excel/Google Sheets for data analysis and reportingComfortable with customer segmentation and cohort analysis techniques</div><div>
Basic understanding of APIs and data integration concepts</div><div></div><div><b><br>
Core Competencies &amp; Execution Requirements</b></div><div><b>
Execution-focused mindset</b> - you get things done quickly and efficiently without hand-holding</div><div>
Strong analytical abilities with comfort working with large datasets</div><div>
Creative problem-solver who identifies retention opportunities from dataSelf-starter who thrives with autonomy and minimal supervision</div><div>
Ability to manage multiple projects simultaneously and prioritize effectively</div><div>
Customer-centric mindset with empathy for user experience</div><div>
Comfortable with ambiguity and fast-paced startup environments</div><div>
You personally write SQL queries, build campaigns, analyze test results, and troubleshoot technical issues</div><div></div><div><b><br>
Preferred Qualifications</b></div><div>
Experience with customer data platforms (CDPs)Experience with machine learning applications in customer retention</div><div>
Experience in MENA market or emerging markets</div><div>
Previous exposure to laundry, delivery, or on-demand service businesses</div><div>
Knowledge of customer psychology and behavioral economics</div><div>
Experience with customer research methodologies and VoC programs</div><div>
Background in CRM strategy or email marketing leadership</div><div>
Experience working in high-growth startups or scale-ups</div><div></div><div><b><br>
What We Offer</b></div><div>
Competitive salary based on experience</div><div>
Work directly with senior leadership (Growth Director, VP of Growth, CEO)</div><div>
Exposure to all aspects of growth marketing and retention strategy</div><div>
Professional development in data analysis, experimentation, and lifecycle marketing,Comprehensive health benefits</div><div>
Flexible work arrangements (40 days remote work)Sign-in bonus for 2 years</div><div></div><div><b><br>
Career Path</b></div><div>
Reports directly to the Growth Director as a high-impact individual contributor with potential to grow into team leadership. Success in this role can lead to:Senior Growth Lead with expanded scope</div><div>
Team leadership opportunities as the growth function scales</div><div>
Potential progression to Director roles</div><div>
Cross-functional opportunities in Product, Marketing, or Analytics</div><div></div><div><br>
Day-to-Day Reality</div><div><b>
Morning:</b> Review overnight campaign performance, pull SQL queries to analyze results</div><div><b>
Mid-day:</b> Build and QA new email sequences in CRM platform, meet with Data Analyst on segmentation</div><div><b>
Afternoon:</b> Sync with CRM lead on campaigns, analyze A/B test results from experiments</div><div><b>
End of day:</b> Present cohort analysis findings to Growth Director, update retention dashboard</div><div></div><div><br>
This isn't a role where you delegate work - you do the work. You're in the tools daily, running queries, building campaigns, analyzing data, and shipping improvements. If you love being hands-on and seeing direct impact from your efforts, this role is for you.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Growth Lead - Retention Focus

<div><div>We are seeking an experienced Growth Director with deep expertise in customer retention and lifecycle management to lead our growth initiatives. This vertical leadership role will oversee the company's retention strategy while contributing to overall customer acquisition and revenue growth.</div><div>
The ideal candidate will have a proven track record of building and scaling retention-focused growth functions, leading high-performing teams, and delivering measurable impact on customer lifetime value and business growth.</div><div></div><div><b><br>
Hands-On Execution &amp; Vertical Leadership</b></div><div></div><div><br>
This is a working director role - you lead from the front by doing the work, not just managing it</div><div>
This role would have CRM lead, 2 data analyst and 1 Data Engineer as direct report.</div><div>
Expected to personally design, build, and launch high-impact retention campaigns and experiments</div><div>
Directly analyze complex data sets, build models, and derive insights without waiting for analysts</div><div>
Personally write campaign briefs, and strategic documents as needed.</div><div>
Get into the technical details - from reviewing SQL queries to troubleshooting attribution issues.</div><div>
Comfortable jumping into any part of the retention funnel to unblock progress or solve problems</div><div>
Balance strategic leadership with tactical execution - you'll spend 40-50% of time doing hands-on work Not a &quot;delegate-only&quot; role - you win by being the best operator on the team, not just the best strategist lead by example through excellent execution that sets the standard for the entire team. Thrive in lean, resource-constrained environments where senior leaders must contribute directly to output</div><div>
Act as both architect and builder - design the strategy and help build it yourself</div><div></div><div><br>
\uD835\uDDE5\uD835\uDDF2\uD835\uDE01\uD835\uDDF2\uD835\uDDFB\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB \uD835\uDDE6\uD835\uDE01\uD835\uDDFF\uD835\uDDEE\uD835\uDE01\uD835\uDDF2\uD835\uDDF4\uD835\uDE06 \uD835\uDDDF\uD835\uDDF2\uD835\uDDEE\uD835\uDDF1\uD835\uDDF2\uD835\uDDFF\uD835\uDE00\uD835\uDDF5\uD835\uDDF6\uD835\uDDFD</div><div>
Develop and own the company's comprehensive customer retention and lifecycle strategy</div><div>
Define retention as a core growth driver and integrate it across all customer touchpoints</div><div>
Create long-term roadmap for customer retention optimization and lifetime value maximization</div><div>
Drive strategic initiatives that transform one-time customers into loyal, high-value advocates</div><div></div><div><br>
\uD835\uDDDA\uD835\uDDFF\uD835\uDDFC\uD835\uDE04\uD835\uDE01\uD835\uDDF5 \uD835\uDDD9\uD835\uDE02\uD835\uDDFB\uD835\uDDF0\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB \uD835\uDDD7\uD835\uDDF2\uD835\uDE03\uD835\uDDF2\uD835\uDDF9\uD835\uDDFC\uD835\uDDFD\uD835\uDDFA\uD835\uDDF2\uD835\uDDFB\uD835\uDE01</div><div>
Establish growth processes, frameworks, and best practices across acquisition, activation, and retention</div><div>
Design and implement experimentation programs to continuously improve retention metrics</div><div>
Create scalable systems for customer segmentation, targeting, and personalized engagement</div><div></div><div><br>
\uD835\uDDD5\uD835\uDE02\uD835\uDE00\uD835\uDDF6\uD835\uDDFB\uD835\uDDF2\uD835\uDE00\uD835\uDE00 \uD835\uDDDC\uD835\uDDFA\uD835\uDDFD\uD835\uDDEE\uD835\uDDF0\uD835\uDE01 &amp; \uD835\uDDE5\uD835\uDDF2\uD835\uDE03\uD835\uDDF2\uD835\uDDFB\uD835\uDE02\uD835\uDDF2 \uD835\uDDDA\uD835\uDDFF\uD835\uDDFC\uD835\uDE04\uD835\uDE01\uD835\uDDF5</div><ul><li>Own customer lifetime value (CLV) as a primary business metric and drive continuous improvement</li><li>Reduce customer churn rate while increasing repeat purchase frequency and order values</li></ul><div></div><div><br>
\uD835\uDDD8\uD835\uDDF1\uD835\uDE02\uD835\uDDF0\uD835\uDDEE\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB &amp; \uD835\uDDD8\uD835\uDE05\uD835\uDDFD\uD835\uDDF2\uD835\uDDFF\uD835\uDDF6\uD835\uDDF2\uD835\uDDFB\uD835\uDDF0\uD835\uDDF2</div><div>
Bachelor's degree in Marketing, Business, Economics,Engineering or related field; MBA preferred</div><div>
8-14 years of progressive experience in growth marketing</div><div>
Proven track record of building and scaling customer retention programs in fast-growing companies</div><div>
Experience 8-14 years in growth</div><div>
Deep expertise in retention marketing, customer lifecycle management, and growth analytics</div><div></div><div><br>
\uD835\uDDE3\uD835\uDDFF\uD835\uDDF2\uD835\uDDF3\uD835\uDDF2\uD835\uDDFF\uD835\uDDFF\uD835\uDDF2\uD835\uDDF1 \uD835\uDDE4\uD835\uDE02\uD835\uDDEE\uD835\uDDF9\uD835\uDDF6\uD835\uDDF3\uD835\uDDF6\uD835\uDDF0\uD835\uDDEE\uD835\uDE01\uD835\uDDF6\uD835\uDDFC\uD835\uDDFB\uD835\uDE00</div><div>
 Advanced proficiency in growth analytics platforms (Amplitude, Mixpanel, Google Analytics)</div><div>
 Experience with customer data platforms (CDPs)</div><div>
 Strong understanding of A/B testing, statistical analysis, and experimentation methodologies</div><div>
Proficiency in SQL and data analysis for customer behavior insights</div><div>
Knowledge of marketing automation platforms and CRM systems</div><div>
Experience with machine learning applications in customer retention</div><div>
Experience in MENA market or emerging markets Previous exposure to laundry, delivery, or on- demand service businesses. (nice to have)</div><div>
Knowledge of customer psychology and behavioral economics</div><div>
Experience with customer research methodologies and VoC programs</div><div>
 Background in CRM strategy or email marketing leadership Experience working in high-growth startups or scale-ups</div><div></div><div><br>
\uD835\uDDEA\uD835\uDDF5\uD835\uDDEE\uD835\uDE01 \uD835\uDDEA\uD835\uDDF2 \uD835\uDDE2\uD835\uDDF3\uD835\uDDF3\uD835\uDDF2\uD835\uDDFF</div><ul><li>Competitive salary based on experience</li><li>Direct impact on business decisions</li><li>Comprehensive health benefits</li><li>Work with top notch talent</li><li>Be part of a an exciting growth story which will shape you as global talent</li></ul>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Growth Director - Retention Focus

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