customer retention specialist

Terahertz Marketing

Job descriptionWe are looking for expert and motivated conversion and retention agents with at least 3 years experience and ready to join our team. We are looking for agents who can fluently speak Bengali and English and must have knowledge of main platforms, ability to negotiate with clients and build positive relationships with customers.Qualification and Requirements:<ul><li>Fluent in Bengali &amp; English</li><li>Previous FOREX industry experience is a MUST ( at least 3 Years )</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult clients with empathy and patience</li><li>Proven experience as a tele sales agent and call center agent with the skill to engage customer in retention</li><li>Good organizational and time- management skills</li><li>excellent skills on analyzing clients, handle complaints, developing the best strategies to renew contracts and retain business</li><li>Competence to present, promote and sell products/ services using solid arguments to existing and prospective customers</li><li>Knowledge of relevant computer software</li></ul>Benefits:<ul><li>Competitive basic salary</li><li>Performance - based incentives and bonuses</li><li>Ongoing training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Retention and conversion - Forex: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Bengali (Required)</li></ul>Work Location: In person

Telesales FOREX Agents for Conversion and Retention

Paypeople

PayPeople is one of Pakistan's leading cloud-based HR and Payroll software providers, helping organizations automate and streamline their HR operations. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.We are looking for a proactive and customer-focused Customer Retention Executive to strengthen client relationships, improve customer satisfaction, and ensure high client retention rates.Position SummaryThe Customer Retention Executive will be responsible for maintaining strong relationships with existing clients, conducting regular feedback sessions, coordinating issue resolution with internal teams, ensuring timely contract renewals and recurring payments, and collecting customer testimonials and references.The ideal candidate should possess excellent communication skills, strong follow-up abilities, and a passion for customer success.Key ResponsibilitiesClient Relationship Management&middot; Serve as the primary point of contact for assigned clients.&middot; Build and maintain long-term relationships with customers.&middot; Conduct monthly check-ins and feedback sessions with clients to assess satisfaction levels.&middot; Identify customer concerns and proactively address potential issues before they escalate.Customer Success &amp; Issue Resolution&middot; Gather customer feedback and document improvement suggestions.&middot; Coordinate with Support, Implementation, and Product teams to ensure timely resolution of client issues.&middot; Follow up with clients on reported concerns until satisfactory closure is achieved.&middot; Ensure smooth communication between customers and internal teams.Contract Renewals &amp; Payment Follow-Up&middot; Manage contract renewal processes and ensure timely execution of renewal agreements.&middot; Coordinate with clients to complete contract signing and documentation requirements.&middot; Follow up on recurring subscription payments and assist in reducing outstanding receivables.&middot; Work closely with the Accounts team to ensure timely payment collections.Customer Advocacy&middot; Obtain customer testimonials, success stories, and case studies from satisfied clients.&middot; Encourage clients to provide referrals and references where appropriate.&middot; Support customer engagement initiatives and relationship-building activities.RequirementsEducation&middot; Bachelor's degree in Business Administration, Marketing, HR, Communications, or a related field.Experience&middot; 1&ndash;3 years of experience in Customer Success, Customer Support, Client Services, Account Management, Relationship Management, or a similar role.&middot; Experience in SaaS, HRMS, ERP, or software companies will be preferred.Skills&middot; Excellent verbal and written communication skills.&middot; Strong relationship management and interpersonal skills.&middot; Problem-solving and conflict-resolution abilities.&middot; Ability to coordinate effectively across multiple teams.&middot; Strong follow-up and organizational skills.&middot; Proficiency in Microsoft Office and CRM systems.&middot; Customer-centric mindset with attention to detail.Work Location: In person

Customer Retention Executive

Classic Auto Group Ohio

<div>NOW HIRING: Service BDC Support Specialist 
Classic Volkswagen &ndash; Mentor, Ohio

Jumpstart Your Career with Classic Volkswagen!

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Volkswagen in Mentor, part of the award-winning Classic Auto Group, is seeking a Service BDC Support Specialist to join our fast-paced, customer-focused service department.

This is an excellent opportunity for someone who enjoys helping customers, coordinating service appointments, supporting a busy service team, and creating an exceptional customer experience.

Why Join Classic Volkswagen?

We offer more than a job&mdash;we offer a career path with opportunities for advancement within one of Northeast Ohio's most respected automotive groups.

Benefits &amp; Perks
<ul><li>Comprehensive paid training</li><li>Weekly pay via direct deposit</li><li>Competitive compensation with advancement opportunities</li><li>Medical, dental, vision, prescription, and life insurance coverage</li><li>Employee Assistance Program (EAP)</li><li>401(k) Plan with company contribution after just 2 months</li><li>Up to 3 weeks of Paid Time Off annually (2 weeks available during your first year)</li><li>Holiday Pay starting on Day One</li><li>Factory-sponsored vehicle purchasing programs</li><li>Employee discounts on service and parts</li><li>Strong promote-from-within culture</li></ul>

What You'll Do

As a Service BDC Support Specialist, your responsibilities will include:
<ul><li>Answering inbound service calls, emails, and online appointment requests</li><li>Scheduling service appointments and coordinating with service advisors</li><li>Making outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments</li><li>Maintaining accurate customer and vehicle information in dealership systems</li><li>Providing outstanding customer service and communication throughout the service process</li><li>Supporting service department operations through consistent customer engagement and organization</li><li>Assisting in achieving customer satisfaction and retention goals</li></ul>

What We're Looking For
<ul><li>Friendly, professional, and customer-service-oriented attitude</li><li>Strong verbal and written communication skills</li><li>Ability to multitask in a fast-paced environment</li><li>Strong organizational and computer skills</li><li>Dependable, motivated, and eager to learn</li><li>Previous customer service, call center, receptionist, or automotive experience is a plus, but not required</li><li>Valid driver's license preferred</li></ul>

About Classic Auto Group

Founded in 1979 in Mentor, Ohio, Classic Auto Group has grown from a single dealership into one of the nation's top-ranked automotive groups, representing 19 brands across 17 locations throughout Northeast Ohio.

Apply today and start building your future with Classic Volkswagen!

Learn more at www.driveclassic.com</div>

Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor

Siemens

<div>The Portfolio Sales Specialist

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

We are looking for a Portfolio Sales Specialist. This position will be based at Dallas TX area (or other US location).

You&rsquo;ll make an impact by:
<ul>
<li>The Portfolio Sales Specialist acts as owner of Technology Portfolio Groups (associated with Digital Enterprise) as extension of Sales Acceleration on Zone.</li>
</ul><ul><li>Market/customer engagement, opportunity mgmt. &amp; deal support:</li>
<li><div><ul><li>Representing DI (including DI SW) with selected high priority customers to drive sales of DI AUT</li></ul>
<ul><li>Actively driving new technologies and DI AUT offering into Sales organization, e.g., to Sales Acceleration andSales channels</li></ul>
<ul><li>Supporting Sales Acceleration with expertise in the bid process for major new projects</li></ul>
<ul><li>Driving technical sales strategies into and with Technical Sales</li></ul>
<ul><li>Empowering sales teams by providing key tech. insights and sales narratives</li></ul>
<ul><li>Ensuring a seamless handover to delivery teams, ensuring smooth service execution and solution delivery e.g.,facilitate customer onboarding, adoption, and satisfaction to drive long-term customer retention and growth</li></ul>
</div></li>
</ul>You&rsquo;ll win us over by having the following qualifications:
Basic Qualifications:
<ul><li>10+ years of progressive leadership experience in sales and business development, with a strong focus on Siemens DI AUT, especially software solution sales</li>
<li>1+ years experience selling closely with DI SW with focus on digitalization</li>
<li>3+ years experience selling with Smart Infrastructure and deep knowledge of solutions and sales approach of SI</li>
<li>3+ years working with partner ecosystem</li>
<li>Bachelor of Science is required</li>
<li>Required education, focus and/or certifications</li>
<li>40% travel is required</li>
<li>Legally authorized to work in the United States on a continual and permanent basis without company sponsorship</li>
</ul>
Preferred Qualifications:
<ul><li>Proven track record of leading virtual and cross-functional teams, driving significant change management, and achieving sales targets in a complex, global environment.</li>
<li>Deep understanding of sales motions, in-country operating models, and market dynamics within the Zone</li>
</ul>$109,670 $188,006 TBD</div>

The Portfolio Sales Specialist

The Waxed Honey

The Waxed Honey is a growing, client focused waxing salon known for high quality services, strong client relationships, and a supportive team environment. We are currently a team of 5 and expanding intentionally to maintain our service standards and client experience.We are looking for a motivated Wax Specialist who wants long term growth, hands on training, and a clear path to becoming a full time team member.This is not a &ldquo;jump in and figure it out&rdquo; position.We provide:<ul><li>Structured, hands on training</li><li>A clear service mastery path</li><li>Growth from hourly to hourly + commission based on performance</li><li>Ongoing coaching and skill development</li></ul>We are hiring a Wax Specialist who is:<ul><li>Passionate about client experience</li><li>Coachable and eager to improve</li><li>Reliable, professional, and team oriented</li><li>Comfortable working in a fast paced environment</li></ul>All new hires start in a paid hourly training phase, focusing on:<ul><li>Service quality and consistency</li><li>Speed and efficiency</li><li>Client communication and retention</li></ul>Once benchmarks are met, you will transition into hourly + commission with higher earning potential.Responsibilities<ul><li>Perform waxing services</li><li>Uphold our core values, vision and mission</li><li>Maintain cleanliness and sanitation standards</li><li>Provide exceptional client experience</li><li>Rebook and build client retention</li><li>Support team operations and daily flow</li></ul>For more details on employment and full application you can go to:https://www.thewaxedhoney.com/careersJob Types: Full-time, Part-timePay: $18.00 - $29.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Flexible schedule</li><li>On-the-job training</li><li>Paid training</li></ul>Work Location: In person

Waxing Specialist

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
 
Leasing Specialist
 
Job Title: Leasing Specialist
 
Division: Multifamily
 
Status: Non-Exempt
 
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
 
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
 
WHAT WE OFFER: 
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
 
Veteran Friendly
 This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
 Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Search 9446+ Customer retention specialist jobs near you this June. New roles added regularly across leading industries. Apply today.

9446 customer retention specialist jobs Near Me

Telesales FOREX Agents for Conversion and Retention

Customer Retention Executive

Automotive BDC Service Support Specialist - Full-time- Volkswagen- Mentor

The Portfolio Sales Specialist

Waxing Specialist

Leasing Specialist

Leasing Specialist