customer retention specialist

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Retention Specialist (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Retention: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Retention Specialist (U.S Market)

Byrider

<div>Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
<ul><li>Annual compensation: ~$50,000.00 - $70,000.00</li><li>
Hourly pay + monthly bonus up to $2,000.00</li><li>
Full benefits- Health, Dental, Vision, PTO, 401k</li><li>
Career growth to Manager or Specialist</li><li>
Industry-best customer program</li><li>
36 years in business</li><li>
Growing national company
 </li></ul>Responsibilities for Collections Account Manager:
<ul><li>Collections, customer service, customer retention</li><li>
Assist with lending/credit origination
</li><li>Help ensure branch compliance
</li><li>Demonstrate a high level of customer service</li><li>
Work with consumer finance software</li><li>
Attend ongoing training classes
</li></ul>Hours for Collections Account Manager:
<ul><li>Full-time (40 hours)</li><li>
100% onsite</li><li>
No Sundays</li><li>
Work most Saturdays (shorter day) with a weekday off</li><li>
Location hours: Monday - Friday 9-7, Sat 9-4</li><li>
Shifts will vary</li><li>
Overtime as needed with OT pay</li></ul>
Requirements for Collections Account Manager:
<ul><li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li><li>
Good communication, computer &amp; customer service skills</li><li>
Able to work the hours listed &amp; 100% onsite</li><li>
Able to pass a background check
</li></ul>Keywords: Collections, Customer Retention, Call Center, Collections Account Management, Debt Collector, Collections Specialist</div>

Collections Account Manager

AlGooru

<div>AlGooru is hunting for the next generation of Growth talents!
We&rsquo;re looking for a CRM &amp; Lifecycle Specialist
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.</li><li>
Design and optimize personalized customer lifecycle journeys across multiple touchpoints.</li><li>
Utilize data-driven insights to enhance customer communication and automate marketing processes.</li></ul>
A Day In Your Life:<ul><li>
Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).</li><li>
Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.</li><li>
Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.</li><li>
Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.</li><li>
Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.</li><li>
Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.</li><li>
Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns.</li></ul> 

Requirements 
You&rsquo;re the CRM &amp; Lifecycle Specialist we&rsquo;re looking for if you have:<ul><li>
Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS</li><li>
Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management</li><li>
Advanced skills in customer segmentation and lifecycle marketing</li><li>
Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements</li><li>
Excellent communication and collaboration skills for cross-functional teamwork</li><li>
Experience with direct communication strategies such as WhatsApp, SMS, and push notifications</li></ul>
 Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry Interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Offer extended to successful applicants</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

CRM & Lifecycle Specialist

Al-Futtaim

<div>Job Requisition ID: 177485
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

 The role will have responsibilities including support to design the aftersales retention products, feasibility analysis based on market study, end to end operational and financial process design, proposal review with the stakeholders, marketing brief, monitoring and operational management of common products across all brands. The focus will be to improve the aftersales customer retention and experience. There will be more than one retention executive and each one will have brand or product specific focus. 


What you will do:
<ul>
<li>Publish dashboard for the Retention product performance reflecting by brand and branches.</li>
<li>Conduct market intelligence activities and collect customer insights</li>
<li>Develop and implement Retention product marketing with marketing department.</li>
<li>Conduct site visits (Gemba) to identify any retention related improvement opportunities</li>
<li>Produce feasibility study of new products.</li>
<li>Presentation skill to demonstrate the proposal to stake holders with clear road map</li>
<li>Process design of implementation including training plan, change management, operation flow, financial flow</li>
<li>Assist Retention Manager but doing the management of common retention products with stakeholders</li></ul> 


Required skills to be successful:
<ul>
<li>Excellent communication (written and spoken) &amp; Interpersonal skills.</li>
<li>Good PC skills including proficiency in MS Office, MS Excel &amp; MS Power Point.</li>
<li>Problem Solving Skills</li>
<li>Good understanding of processes, improvement action and best practices</li></ul> 


About The Team:

The role will report to the Head of Retention and Loyalty in the Aftersales Center of Excellence function and you will be working alongside with other highly analytical, motivated, results driven and creative Retention and Loyalty team. You will be working in a dynamic and busy environment wherein you will be dealing directly with different Stakeholders across the organization. 


What Equips You For The Role:
<ul>
<li>Bachelor&rsquo;s degree, preferably Marketing or Business Management or equivalent.</li>
<li>Min 2 years&rsquo; experience in Marketing or Product management role.</li>
<li>You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAE National Marketing Analyst

Energy Services Group

<div><div><div>ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.<h3 class="jobSectionHeader">
Position Responsibilities
</h3><ul><li>Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.</li><li>
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.</li><li>
Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.</li><li>
Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.</li><li>
Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.</li><li>
Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.</li><li>
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.</li><li>
Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.</li><li>
Maintain deep knowledge of the company&rsquo;s products and services, ensuring solutions consistently meet evolving client needs.</li><li>
Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.</li><li>
Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.</li></ul></div></div>
<div><h2 class="jobSectionHeader">Requirements</h2><div><ul><li>
Bachelor's degree.</li><li>
Exceptional communication, presentation, and executive facing skills.</li><li>
Proven ownership of a revenue, renewal, or retention target.</li><li>
4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&amp;I customer portfolios.</li><li>
Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.</li><li>
Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.</li><li>
Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.</li><li>
Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.</li><li>
Excellent executive presence, analytical thinking, and data driven decision making.</li><li>
Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.</li><li>
Experience supporting SaaS implementations</li></ul><h3 class="jobSectionHeader">
Success Metrics</h3><ul><li>
Gross renewal rate and net revenue retention across the book.</li><li>
Expansion ARR and pipeline coverage for upsell and cross-sell.</li><li>
Time to resolution and CSAT for high-impact issues.</li><li>
Executive alignment scorecard completion and QBR cadence adherence.</li><li>
Forecast accuracy within agreed thresholds.</li></ul></div></div></div>

Account Manager - U.S. Retail

Concentrix

What we offer:Attractive package (Salary + Transportation + Social/Medical Insurance)Paid TrainingChance to grow after 6 monthsWhat we need:Graduates or Dropouts (Military Certificate required for males)B2+ EnglishReady to startFlexible with rotational shiftsJob Types: Full-time, New gradPay: E&pound;12,000.00 - E&pound;30,000.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>sales/retention: 1 year (Required)</li></ul>Language:<ul><li>English fluently (CEFR C1) (Required)</li></ul>Work Location: In person

Inbound Sales Agent (US account)

Comcast

<div>Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what&rsquo;s next. Powered by the nation&rsquo;s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation&rsquo;s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. 
Job Summary
Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description
Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Preferred Experience:<ul><li>
MS Suite</li><li>
Microsoft Dynamics</li><li>
MS Teams Proficiency</li><li>
Salesforce</li><li>
MS Outlook Proficiency</li><li>
Comcast Business Advanced Business Solutions</li><li>
Billing Tools</li><li>
Inbound/Outbound Call Center</li><li>
Dedicated Internet Sales</li></ul><ul><li>Sales experience required</li></ul>
Core Responsibilities<ul><li>
Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.</li><li>
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.</li><li>
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.</li><li>
Conduct regular reviews and process government accounts to include purchase and sales orders.</li><li>
Consistently and regularly conduct interactions digitally with base of SMB customers.</li><li>
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.</li><li>
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.</li><li>
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.</li><li>
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.</li><li>
Make outbound calls to accounts to achieve sales quota metrics.</li><li>
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>
Other duties and responsibilities as assigned.</li></ul> 
Employees at all levels are expected to:<ul><li>
Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>
Win as a team - make big things happen by working together and being open to new ideas.</li><li>
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>
Drive results and growth.</li><li>
Support a culture of inclusion in how you work and lead.</li><li>
Do what's right for each other, our customers, investors and our communities.</li></ul> 
Disclaimer:<ul><li>
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul>
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant&rsquo;s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. 
Skills:
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity 
Salary:
Base Pay: $18.59 
 
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $34.21 
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. 
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That&rsquo;s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years</div>

VIrtual - Senior Customer Account Manager Representative

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