customer sales service manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

<div>
 
 
 About the Role
 
 
 
 The After-Sales Manager is responsible for developing and executing after-sales strategies in KSA&rsquo;s assigned region. This role oversees the establishment of a robust after-sales network, ensures service performance targets are achieved, manages warranty and parts operations, and drives customer satisfaction&mdash;while maintaining compliance with KSA&rsquo;s regulations.
 
 
 
 Key Responsibilities
 
 
 
 &bull;Formulate and implement after-sales strategies across the managed region to meet service KPI (e.g., service completion time, customer satisfaction score) and performance objectives (e.g., reducing warranty claim costs). Align strategies with KSA&rsquo;s market needs (e.g., increasing NEV service centers in urban areas).
 
 
 &bull;Build and manage a comprehensive local after-sales network in alignment with sales strategies (e.g., expanding service centers near high-sales regions). Recruit, train, and monitor service providers to ensure consistent, high-quality service delivery that meets brand and local standards.
 
 
 &bull;Support brand development initiatives and crisis management in the region (e.g., addressing negative customer feedback on social media, managing service disruptions). Take proactive steps to enhance and protect brand reputation in KSA.
 
 
 &bull;Oversee warranty claims management for the region, including reviewing claims for accuracy, ensuring compliance with KSA&rsquo;s warranty regulations (e.g., MCI&rsquo;s warranty terms), and reducing fraudulent claims. Lead training and development of parts and service teams to improve technical skills and efficiency.
 
 
 &bull;Monitor regional after-sales operations, including service center performance, parts inventory levels, and customer feedback. Ensure compliance with KSA&rsquo;s regulatory standards (e.g., SABER certification for parts, labor safety regulations). Manage day-to-day business support tasks (e.g., coordinating with parts suppliers, resolving dealer disputes).
 
 
 
 Requirements
 
 
 
 &bull;Bachelor&rsquo;s degree or above in Automotive Engineering, After-Sales Service Management, or a related field.
 
 
 &bull;Proficiency in English and Arabic; ability to negotiate with local authorities and communicate with customers.
 
 
 &bull;Minimum 3 years of after-sales management experience in KSA&rsquo;s automotive sector. Strong knowledge of the local automotive industry, including service networks and parts supply chains (e.g., Dammam Free Zone, local parts vendors).
 
 
 &bull;Proven expertise in managing after-sales supply chains in KSA, including working with local parts suppliers and navigating free zone processes (e.g., customs clearance for imported parts).
 
 
 &bull;Hands-on experience liaising with KSA government authorities such as NAVA (National Automotive Vehicle Agency) and GAZT (General Authority of Zakat and Tax). Ability to resolve compliance disputes (e.g., parts certification issues) effectively.
 
 
 &bull;Valid KSA driver&rsquo;s license, with flexibility to travel frequently between major cities (e.g., Riyadh, Jeddah, Dammam) and regional outlets.
 
</div>

Aftersales Manager

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Macys

Be part of an amazing storyMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewThe Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.What You Will Do<ul><li>Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences</li><li>Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency</li><li>Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results</li><li>Manage selling support, including the stockroom, signing, equipment, and merchandising</li><li>Support other operational areas such as OMNI, Style, and Asset Protection</li><li>Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover</li><li>Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas</li><li>Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues</li><li>Work a flexible retail schedule, including days, evenings, holidays, and weekends</li><li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li><li>In addition to the essential duties mentioned above, other duties may be assigned</li></ul>Skills You Will NeedLeadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic teamCustomer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floorSales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiencyAnalytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategiesOperational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandisingCross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset ProtectionTalent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talentConflict Resolution: Effective in addressing complaints and resolving problems with colleaguesCommunication Skills: Consistently clear and effective communicator, writer, and presenterTechnical Proficiency: Strong skills in Microsoft suite, computers, and handheld devicesWho You Are<ul><li>Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. </li><li>Candidates with a High School diploma or equivalent are encouraged to apply. <ul><li>3-5 years of management experience in retail </li></ul></li><li>This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. <ul><li>Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders</li><li>May involve reaching above eye level</li><li>Requires close vision, color vision, depth perception, and focus adjustment</li></ul></li><li>Able to work a flexible schedule based on department and company needs</li></ul>What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: <ul><li>Merchandise discounts</li><li>Performance-based incentives</li><li>Annual merit review</li><li>Employee Assistance Program with mental health counseling and legal/financial advice</li><li>Tuition reimbursement</li></ul>Access the full menu of benefits offerings here.About UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

Manager, Sales and Customer Service

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 Customer Service Manager
 
 
 
 A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, train, and supervise the customer service team.
 </li>
 <li>
 Develop and implement customer service policies and workflows.
 </li>
 <li>
 Monitor performance metrics and ensure service quality standards are met.
 </li>
 <li>
 Handle escalated cases and resolve complex customer issues.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement.
 </li>
 <li>
 Coordinate with internal departments to ensure seamless service delivery.
 </li>
 <li>
 Prepare reports and insights for management.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 8&ndash;10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
 </li>
 <li>
 Strong leadership and team-management abilities.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to analyze data and use insights to enhance service performance.
 </li>
 <li>
 Experience developing or improving customer service processes.
 </li>
 </ul>
</div>

Rairdon Automotive Group

<div>NOW HIRING: Customer Service Manager 
Rairdon&rsquo;s Honda of Burien | Burien, WA | Full Time 
Compensation: $21.00 per hour; Bonus potential up to $1,000.00 per month for exceeding customer satisfaction scores and for meeting unit sold targets; all subject to terms of pay plan.
Benefits:<ul><li>
Medical, Vision, and Dental Insurance</li><li>
Voluntary Short Term Disability Insurance</li><li>
Voluntary Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Hospital Indemnity Insurance</li><li>
6 Paid Holidays subject to completion of 90-day introductory period</li><li>
401k plan with match, subject to completion of the introductory period and other eligibility requirements</li><li>
Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.</li></ul> 
Honda of Burien is looking for candidates for a Customer Service Manager role in our dealerships! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company. This is a full-time Monday &ndash; Friday position.
Responsibilities<ul><li>
Focused on everything that affects the Customer Experience</li><li>
Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour</li><li>
Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits</li><li>
Set a high standard. Hold short daily meetings with General Manager to present top priorities</li><li>
Attend weekly department head meetings</li><li>
Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations</li><li>
Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues</li><li>
Check Social Media platforms throughout the day and respond to all customer messages</li><li>
Maintain list of employees who need to complete training and review with employee/managers</li></ul> 
Qualifications<ul><li>
Ability to handle multiple tasks</li><li>
Good social and interpersonal skills</li><li>
Strong record of positive Customer results</li><li>
Collaborative and eagerness to improve</li><li>
Attention to detail</li></ul> 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

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10000 customer sales service manager jobs NEAR_ME

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