customer sales service manager

Elevate Building Solutions LLP (Articlad)

Job Title: Telesales &amp; Customer Support ManagerDepartment: Sales &amp; Customer Experience Reporting To: Sales Head / Operations Head Location: Lower Parel Experience: 1-2 YearsJob SummaryWe are looking for a proactive and result-oriented Telesales &amp; Customer Support Manager to lead our inside sales and customer support teams. The role involves driving revenue through telesales, ensuring exceptional customer experience, managing team performance, and maintaining service quality standards.Key ResponsibilitiesTelesales Management<ul><li>Lead, train, and manage the telesales team to achieve monthly and quarterly sales targets</li><li>Monitor call quality, conversions, follow-ups, and lead closures</li><li>Develop scripts, pitch strategies, and objection-handling techniques</li><li>Coordinate with field sales and marketing teams for lead management</li><li>Track performance metrics (calls, conversions, revenue, follow-ups)</li></ul>Customer Support Management<ul><li>Oversee customer support operations to ensure timely and effective issue resolution</li><li>Handle escalations and critical customer complaints professionally</li><li>Ensure high customer satisfaction, retention, and repeat business</li><li>Maintain SOPs, response timelines, and service quality benchmarks</li><li>Coordinate with internal teams (accounts, logistics, operations) for closure</li></ul>Team &amp; Process Management<ul><li>Recruit, onboard, train, and coach team members</li><li>Conduct regular performance reviews and feedback sessions</li><li>Prepare daily, weekly, and monthly MIS reports</li><li>Implement process improvements for efficiency and customer experience</li><li>Ensure CRM accuracy and data discipline</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and team-handling skills</li><li>Excellent communication and negotiation abilities</li><li>Proven experience in telesales &amp; customer service operations</li><li>CRM handling (Zoho, Salesforce, or similar)</li><li>Analytical mindset with focus on KPIs and results</li><li>Problem-solving and escalation management skills</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>Experience in B2B/B2C sales or service industry</li><li>Exposure to call center or inside sales environment</li><li>Experience in training and performance management</li></ul>What We Offer<ul><li>Competitive salary + performance incentives</li><li>Growth opportunities in sales leadership</li><li>Professional and collaborative work environment</li></ul>Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Service Manager

Vistar

<div>Job Description:
The Customer Service Manager position will perform the following duties: 
<ul><li>
Manages a staff of Customer Service Representatives in a positive, professional manner</li><li>
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer</li><li>
Develops and implements customer service strategies to attain budgeted sales dollars</li><li>
Prepares budget and controls expenses</li><li>
Determines service requirements and standards</li><li>
Resolve escalated problems as needed</li><li>
Ensure accurate and prompt order and credit processing</li></ul>
Qualifications:
High School Diploma or Equivalent 
 
Management experience with direct reports 
 
Customer Service / Inside Sales Experience
Company description 
Vistar customers are everywhere people work, play, and shop. Vistar is America&rsquo;s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what&rsquo;s right, and giving back to the communities they serve. 
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the &quot;Company&quot;) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the &quot;EEO is the Law&quot; poster and supplement; and (3) the Pay Transparency Policy Statement.</div>

FIVE STAR BEAUTY

Overview We are seeking a dynamic and experienced Customer Service Sales Manager to lead our client support and sales initiatives. The ideal candidate will possess strong communication skills, be multilingual (including bilingual abilities), and have a proven track record in sales, customer support, and call center operations. This role offers an exciting opportunity to manage client relationships, drive sales growth, and enhance customer satisfaction through effective team leadership and strategic engagement.Duties<ul><li>Lead and oversee the customer service and sales team to ensure exceptional client support and achievement of sales targets</li><li>Manage outbound calling campaigns to generate new leads and maintain existing client relationships</li><li>Provide high-quality customer support via phone, email, and chat, ensuring positive client experiences</li><li>Conduct data entry and maintain accurate records of customer interactions, sales activities, and client information using Microsoft Office tools</li><li>Handle cash transactions accurately when necessary, including processing payments and balancing registers</li><li>Develop and implement strategies to improve call center performance, including call etiquette, communication techniques, and problem resolution</li><li>Analyze customer feedback and sales data to identify trends, opportunities for growth, and areas for improvement</li><li>Train new team members on product knowledge, customer service protocols, and sales techniques</li><li>Maintain professional phone etiquette at all times while managing multiple communication channels effectively</li></ul>Requirements<ul><li>Proven experience in call center operations, customer service, or sales management with a focus on client engagement</li><li>Bilingual proficiency is highly preferred; fluency in English plus additional languages is a plus</li><li>Strong communication skills with excellent phone etiquette and interpersonal abilities</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer skills</li><li>Experience with data entry, analysis skills, and typing accuracy for efficient record keeping</li><li>Ability to handle outbound calling campaigns effectively while maintaining professionalism under pressure</li><li>Previous experience in cash handling is desirable</li><li>Demonstrated leadership skills with the ability to motivate and manage a team towards achieving goals</li><li>Strong organizational skills with attention to detail in documentation and reporting</li><li>Call center experience or related customer support background is highly advantageous</li></ul>This role is ideal for motivated professionals who thrive in a fast-paced environment and are committed to delivering outstanding client service while driving sales success.Job Type: Full-timePay: $8.00 - $10.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Customer Service Sales Manager

NÓRA

<div>
 
 
 Start date: Immediately
 
 
 
 
 Location:
 
 Dubai Design District (D3) / Dubai (On-site)
 
 
 
 
 
 
 About N&Oacute;RA
 
 
 
 N&Oacute;RA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.
 
 
 
 
 
 We&rsquo;re hiring an in-person Sales &amp; Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.
 
 
 Key Responsibilities
 <ul>
 <li>
 Host and manage in-person showroom appointments end-to-end
 </li>
 <li>
 Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently
 </li>
 <li>
 Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)
 </li>
 <li>
 Process returns/exchanges and maintain a return reasons tracker by product/SKU
 </li>
 <li>
 Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests
 </li>
 <li>
 Prepare weekly and monthly trade reports
 </li>
 </ul>
 
 
 
 What You Can Bring
 <ul>
 <li>
 3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)
 </li>
 <li>
 Arabic is a must (English required)
 </li>
 <li>
 Strong product knowledge and ability to match recommendations to client needs (stylist mindset)
 </li>
 <li>
 Confident working towards sales targets and KPIs
 </li>
 <li>
 Warm, polished, service-first approach with strong discretion
 </li>
 <li>
 Highly organized, proactive, and calm under pressure
 </li>
 <li>
 Proactive follow-ups and strong attention to detail
 </li>
 <li>
 Computer literacy (trackers/reporting; Shopify/POS experience is a plus)
 </li>
 <li>
 Detail-oriented problem solver with a strong sense of urgency
 
 </li>
 </ul>
 What We Offer
 <ul>
 <li>
 Competitive salary + commission (% of sales generated)
 </li>
 <li>
 Opportunity to grow into Head of Client Experience as we scale
 </li>
 <li>
 Visa sponsorship
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Clothing allowance + employee discount
 </li>
 </ul>
 
 
 
 
 
 To apply:
 
 Please send your
 
 CV + cover letter
 
 to
 
 info@noralabel.com
 
 with the subject line:
 
 APPLICATION FOR A SALES &amp; CS MANAGER
 
 
</div>

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

The Petshop

<div>
 
 
 Job Overview
 
 
 
 The Customer Service Manager will be responsible for overseeing and managing the customer service department of an omni-channel pet store, The Pet Shop. This role involves ensuring exceptional customer satisfaction across all channels (online, in-store, and mobile), resolving customer inquiries and complaints, and optimizing the overall customer experience.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Recruit, hire, and train customer service representatives.
 </li>
 <li>
 Develop and implement performance metrics and standards.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and development opportunities.
 </li>
 <li>
 Manage team schedules and ensure adequate staffing levels across all channels.
 </li>
 </ul>
 
 
 Customer Service Operations:
 
 
 <ul>
 <li>
 Handle complex customer inquiries and complaints across all channels.
 </li>
 <li>
 Develop and implement customer service policies and procedures that align with the omni-channel strategy.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement across channels.
 </li>
 <li>
 Monitor customer satisfaction metrics and implement strategies to enhance them.
 </li>
 </ul>
 
 
 Omni-Channel Integration:
 
 
 <ul>
 <li>
 Ensure seamless integration between online and in-store customer experiences.
 </li>
 <li>
 Develop and implement strategies to encourage customers to use multiple channels.
 </li>
 <li>
 Monitor and optimize the performance of self-service channels (e.g., online chat, FAQs).
 </li>
 </ul>
 
 
 Customer Experience Optimization:
 
 
 <ul>
 <li>
 Collaborate with other departments (e.g., marketing, sales, operations) to improve the overall customer experience.
 </li>
 <li>
 Identify opportunities to enhance the omni-channel shopping experience.
 </li>
 <li>
 Implement customer loyalty programs and initiatives.
 </li>
 </ul>
 
 
 Quality Assurance:
 
 
 <ul>
 <li>
 Ensure adherence to quality standards and service level agreements (SLAs) across all channels.
 </li>
 <li>
 Conduct quality assurance audits and provide feedback to the team.
 </li>
 <li>
 Monitor and resolve customer complaints and issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 5 years of experience experience in customer service management, preferably in an omni-channel retail setting.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Proficient in customer relationship management (CRM) software and omnichannel customer service platforms.
 </li>
 <li>
 Knowledge of the pet industry and products is a plus.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace.
 </li>
 <li>
 Life and medical Insurance.
 </li>
 <li>
 Employee discount.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Fast paced and dynamic environment.
 </li>
 </ul>
 
 
</div>

Macys

Be part of an amazing storyMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewThe Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.What You Will Do<ul><li>Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences</li><li>Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency</li><li>Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results</li><li>Manage selling support, including the stockroom, signing, equipment, and merchandising</li><li>Support other operational areas such as OMNI, Style, and Asset Protection</li><li>Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover</li><li>Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas</li><li>Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues</li><li>Work a flexible retail schedule, including days, evenings, holidays, and weekends</li><li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li><li>In addition to the essential duties mentioned above, other duties may be assigned</li></ul>Skills You Will NeedLeadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic teamCustomer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floorSales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiencyAnalytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategiesOperational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandisingCross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset ProtectionTalent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talentConflict Resolution: Effective in addressing complaints and resolving problems with colleaguesCommunication Skills: Consistently clear and effective communicator, writer, and presenterTechnical Proficiency: Strong skills in Microsoft suite, computers, and handheld devicesWho You Are<ul><li>Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. </li><li>Candidates with a High School diploma or equivalent are encouraged to apply. <ul><li>3-5 years of management experience in retail </li></ul></li><li>This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. <ul><li>Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders</li><li>May involve reaching above eye level</li><li>Requires close vision, color vision, depth perception, and focus adjustment</li></ul></li><li>Able to work a flexible schedule based on department and company needs</li></ul>What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: <ul><li>Merchandise discounts</li><li>Performance-based incentives</li><li>Annual merit review</li><li>Employee Assistance Program with mental health counseling and legal/financial advice</li><li>Tuition reimbursement</li></ul>Access the full menu of benefits offerings here.About UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

Manager, Sales and Customer Service

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