customer sales service manager

Parker Hannifin

<div><p><b>Position Summary</b>
</p><p>We are looking for an experienced Customer Service Manager to lead our customer service operations and ensure a seamless and satisfying experience for our customers. This role is critical in aligning service delivery with the Division&rsquo;s strategic goals by managing the end-to-end order management process. You will collaborate closely with customers, production, supply chain, and sales teams to maintain high service standards, drive operational excellence, and foster continuous improvement. If you excel at building strong teams and cross-functional partnerships, this is the role for you.</p><p>
The Customer Service Manager, based in Hollis, NH, is responsible for overseeing customer service operations. This position reports to the Division Marketing &amp; Sales Manager and supervises customer service personnel located in Hollis, NH..</p><p><b>
Responsibilities</b>
</p><ul><li><p>Manage the daily customer service department workflow to ensure a positive customer experience is provided and company goals are met.</p></li><li><p>
Act as a process owner for all order management procedures including order entry and scheduling changes, account maintenance and export compliance.</p></li><li><p>
Improve customer service productivity and quality results by evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and executing changes.</p></li><li><p>
Implement new customer service software solutions when deployed by the corporate offices including ERP system changes, service request software, eChat software, and any other appropriate solutions.</p></li><li><p>
Intervene in and directly manage challenging customer situations through research, effective communication, and any other suitable means necessary to resolve outstanding issues.</p></li><li><p>
Manage critical Customer Experience related metrics including LTR (Likelihood to Recommend), TTA (Time to Acknowledge) and TTR (Time to Resolve). Review historical data and engage with team members to drive improvements to these metrics to achieve first quartile performance.
</p></li><li><p>Develop and maintain the customer service strategy and corresponding annual team goals and implement related improvement actions.</p></li><li><p>
Responsible for the recruitment, selection and development of customer service team members</p></li><li><p>
Responsible for leading the division&rsquo;s contract management process. This includes initial review of proposed contracts and coordination between sales, supply chain, quality and Corporate Legal to finalize contract content.<br>
</p></li></ul><br>
<p><b>Qualifications</b>
</p><ul><li><p>Minimum of 5 &ndash; 7 years experience in a manufacturing environment including time in a supervisorial and/or managerial role within customer service. Experience in a Business-to-Business environment preferred.</p></li><li><p>
Bachelor&rsquo;s degree in business administration or related discipline.</p></li><li><p>
Analytical and technical skills required to understand business practices and processes.</p></li><li><p>
Intermediate to advanced software skills including Microsoft Excel, Power BI and Customer Relationship Management (CRM) software with Salesforce experience a plus</p></li><li><p>
General ERP system knowledge including Electronic Data Interchange (EDI) process and formats</p></li><li><p>
Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.</p></li><li><p>
Knowledge of export compliance laws and processes</p></li></ul><p><b><br>
Parker Hannifin</b>
</p><p>Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we&rsquo;ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.</p><p>
With empowered team members in more than 40 countries, Parker serves customers across aerospace &amp; defense, energy, HVAC &amp; refrigeration, in-plant &amp; industrial equipment, off-highway and transportation.</p><p>
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.</p><p>
Our Purpose &mdash; Enabling Engineering Breakthroughs that Lead to a Better Tomorrow &mdash; comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.</p><p>
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.</p><p>
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.</p><p><b>
Equal Employment Opportunity</b>
</p><p>Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import &amp; export regulations.<br>
<br>
(&ldquo;Minority / Female / Disability / Veteran / VEVRAA Federal Contractor&rdquo;)</p><p>
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees &amp; Job Applicants | U.S. Equal Employment Opportunity Commission</p><p><b>
Drug Tests</b>
</p><p><b>Drug-Free Workplace</b><br>
In accordance with Parker&rsquo;s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.</p></div>

Division Customer Service Manager

Arrive Logistics

<div><div><p><b>Who We Are</b></p>
<p>
Arrive Logistics is a <b>leading</b> transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we&rsquo;re building together. We&rsquo;re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Arrive Fresh relentlessly delivers innovative, compliant, and precision-driven cold-chain solutions with world-class service. This helps our partners win in the most complex and perishable industries.</p>
<p><b>
Who We Want</b></p>
<p>
As the Carrier Sales Manager for Arrive Fresh, you will play a pivotal role in building our produce division from the ground up. We are seeking an entrepreneurial leader with a deep background in produce/perishable freight who thrives in both autonomous and cross-functional environments.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3><div>
As the Carrier Sales Manager for Arrive Fresh, your key responsibility will be to amplify our carrier network and service effectiveness within the fresh produce sector. This includes, but is not limited to, developing carrier compliance programs, claims management, internal carrier sales training, leading a team of carrier sales representatives, and ensuring our carriers experience best-in-class service.
</div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>15+ yrs supply chain experience; including 10+ yrs in produce &amp; floral</li>
<li>Expert in Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA)</li>
<li>Bid management experience with both shippers (growers) and customers (retail, processor, foodservice &amp; wholesale)</li>
<li>Ability to adjust altitudes quickly, simultaneously creating strategy while ensuring smooth operational roll-out throughout the organization</li>
<li>High energy with strong work ethic and passion for continuous improvement</li>
<li>Experience in Standard Operating Procedure (SOP) creation including compliance program design and roll-out</li>
<li>Experience collaborating with tech teams on Transportation Management System (TMS) functionality to improve customer and carrier experience</li>
</ul></div><h3 class="jobSectionHeader"><b>Supervisory Responsibility</b></h3><div>
This role has direct supervisory responsibilities over a team of Carrier Sales Representatives specializing in produce.</div><h3 class="jobSectionHeader"><b>
The Perks of Working With Us</b></h3><div>
<ul><li>Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.</li>
<li>Invest in your future with our matching 401(k) program.</li>
<li>Build relationships and find your home at Arrive through our Employee Resource Groups.</li>
<li>Enjoy office wide engagement activities, team events, happy hours and more!</li>
<li>Leave the suit and tie at home; our dress code is casual.</li>
<li>Work in the booming city of Tampa, FL &ndash; we are in a convenient location close to the airport, bay, and downtown.</li>
<li>Start your morning with free coffee!</li>
<li>Park your car for free on site!</li>
<li>Maximize your wellness with free counseling sessions through our Employee Assistance Program.</li>
<li>Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.</li>
<li>Receive 100% paid parental leave when you become a new parent.</li>
<li>Get paid to work with your friends through our Referral Program!</li>
<li>Get relocation assistance! If you are not local to the area, we offer relocation packages.</li>
</ul></div><div><div><b>Your Arrive Experience</b></div>
<div>When we say &ldquo;award-winning culture,&rdquo; we mean it. We&rsquo;ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we&rsquo;re not in it for the trophies. We&rsquo;re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive&rsquo;s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.</div>
<div></div>
<div><b>Notice:</b></div>
<div><i>To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.</i></div></div></div>

Carrier Sales Manager

The Insurance Team

<p><b>Company Description</b></p><p>The Insurance Team is a family founded and owned company that was built on a foundation of exceptional customer service and relationship-focused values. We specialize in offering honest and personalized insurance solutions that exceed client expectations. Our services span Life, Accident, Health, Auto, Home, Business, and Commercial coverage, ensuring every client makes informed decisions. Guided by our commitment to care and integrity, we prioritize building trust and lasting partnerships.</p><p><b>General Role Description</b></p><p>This is a full-time, on-site role for a Customer Service Manager based in Brownsville, Texas. The Customer Service Manager will oversee daily operations, ensure customer satisfaction, and and work closely with the agency owner and other insurance agents to support a high-performing agency. <i>This role has growth potential, with the opportunity and direct path to advance into an Office Manager position within 12 months for the right candidate.</i></p><p><b>Qualifications </b></p><ul><li>Driven to learn and grow within the company</li><li>Strong expertise in Customer Satisfaction and Customer Service Management</li><li>Experience with Customer Support and effective client relationship management</li><li>Proven Analytical Skills and the ability to evaluate and improve service processes</li><li>Excellent Communication skills, both verbal and written</li><li>Leadership and team management experience</li><li>Proficiency with customer service software or CRM systems is a plus</li><li>Associate's Degree and/or Bachelor&rsquo;s degree in Business Administration, Communications, or a related field is preferred</li><li>Bilingual: Proficient in both English and Spanish at a professional level in speaking and writing</li><li>Ability to work onsite in the Brownsville area with a customer-first mindset</li></ul><p><b>Responsibilities</b></p><ul><li>Greeting and assisting clients when they walk through the door, creating a welcoming and professional first impression</li><li>Answering inbound calls and responding to client inquiries via phone and email in a timely and professional manner</li><li>Processing client payments and providing payment assistance and reminders</li><li>Scheduling appointments and managing the calendars of the agency owner and agents</li><li>Handling new client intake, including collecting and entering accurate client information</li><li>Maintaining and updating client records in the agency CRM (AgencyBloc)</li><li>Supporting agents with policy changes, renewals, endorsements, and general client follow-up</li><li>Assisting with new business applications and document preparation</li><li>Coordinating claim reporting and serving as the initial point of contact between clients and carriers</li><li>Managing office communications including mail, emails, and voicemail</li><li>Keeping the front office organized and ensuring day-to-day operations run efficiently</li><li>HIPAA Compliance</li></ul><p><b>Compensation:</b> Varies by experience</p><p><b>Benefits: </b></p><ul><li>401(k) retirement account matching</li><li>Health Insurance</li><li>Life Insurance</li><li>Competitive salary</li><li>Paid-time off</li><li>***Opportunity for training &amp; growth within family of companies</li></ul><p><i>We are looking for an individual who is driven and looking to grow with us. If you want a career, not a temporary job, then we encourage you to apply.</i></p><p>Pay: From $28,800.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li></ul><p>Work Location: In person</p>

Customer Service Manager

CREDITCARE CREDIT MANAGEMENT LLC

<p>We need only <b>Telesales</b> As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is <b>a company representative that contacts the existing or potential prospects with the intention of closing a sale</b>. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.</p><p>Requirements -</p><p>&middot; Proven experience as telesales representative or other sales</p><p>&middot; Proven track record of successfully meeting sales quota preferably over the phone</p><p>&middot; Ability to learn about products and services and describe/explain them to prospects</p><p>&middot; Excellent knowledge of English</p><p>&middot; Excellent communication and interpersonal skills</p><p>&middot; Cool-tempered and able to handle rejection</p><p>&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints</p><p>&middot; Excellent phone and presentation skills</p><p>Job Role:</p><p>&middot; Contacting potential or existing customers to inform them about the product or service.</p><p>&middot; Closing sales deals over the phone and maintaining good customer relationships.</p><p>&middot; Gathering data &amp; generating leads.</p><p>&middot; Capable of achieving the monthly target.</p><p>&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.</p><p>&middot; Keeping records of calls and sales and noting helpful information.</p><p>&middot; Manifesting excellent communication and presentation skills.</p><p>&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships</p><p>&middot; Addressing the queries about the services of the company and tactfully resolving the same.</p><p>Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: Up to AED 3000 per month</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: Up to AED3,000.00 per month</p><p>Work Location: In person</p>

Customer Sales Executive (Female)

Goodwill of Central and Northern Arizona

<div>166 Coffee Pot Dr Sedona Arizona, 86336,<br>
<p></p>
Starting Pay :$19.25 Hourly<p></p><p><br>
Position Description<b>:</b><br>
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.</p><p></p><p>
Essential Duties and Responsibilities<b>:</b></p><ul><li>
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li><li>
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li><li>
Conducts new goods inventory and ensures proper reporting.</li><li>
Reconciles and balances all daily paperwork.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li><li>
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Transfers to different stores at any given time due to business needs.</li><li>
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li><li>
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li><li>
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li><li>
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Provides regular mentoring, training, and coaching to develop skills of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Models Goodwill Core Values &ndash; Trust, Collaboration, Engagement, Ownership, and Innovation.</li><li>
Performs other related duties, as assigned.</li></ul><p></p><p>
Minimum Qualifications (Education, Experience, Skills)<b>:</b></p><ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management, preferred</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul><p></p><p>
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:</p><p></p><ul><li>
5 Medical Plans</li><li>
Employer Funded Health Reimbursement Account (HRA)</li><li>
3 Dental Plans</li><li>
Vision Plan</li><li>
401K</li><li>
Employer Paid Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off; Sick and Vacation</li><li>
Paid Holidays</li><li>
These are just a few highlights of our key benefit offerings!</li></ul><p></p><p>
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.</p><p></p><p>
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.</p><p></p><p>
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.</p><p>
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.</p><p></p><p><b>
PHISHING SCAM WARNING:</b> Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (&ldquo;GCNA/GIMV&rdquo;) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote &ldquo;interviews,&rdquo; and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain &ldquo;@goodwillaz.org&rdquo; or @gimv.org&rdquo;, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender&rsquo;s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security&rsquo;s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.</p></div>

Conagra Brands

<div></div><div><div>Location</div>
 Rogers, Arkansas, United States of America
<div>Category</div>
 Sales
<div>Job Id</div>
 Req-038406
<div>Job Type</div>
 Full time
 <div></div>Office</div>
<br><div><div><div><div><div><div><div><div><p>Reporting to a Vice President of Sales, you will lead the implementation of planning at the account level within our Walmart team, focusing on total volume, profit and share growth for an assigned portfolio of brands. You will manage the business plan to meet all volume, profit and share goals while implementing brand strategies with the customer by working with decision makers and internal partners and using consumer insights and category management programs to guide customer decisions. This is a great opportunity if you have experience leading headquarter sales calls and are looking to advance your Consumer Packaged Goods (CPG) sales career.</p></div><p></p><div><p>
 <b>A Taste of Your Responsibilities</b></p></div><div><ul><li>
Develop the annual plan for the customer and present internally to gain agreement on important opportunities for growth</li></ul></div><div><ul><li>
Lead the joint business planning process with the customer with a focus on strategic expertise in the categories they represent</li></ul></div><div><ul><li>
Develop trade promotion strategies and tactical plans with the customer</li></ul></div><div><ul><li>
Monitor and update the customer's overall business plan, including managing trade budgets, spending and volume, to achieve all sales goals versus plan</li></ul></div><div><ul><li>
Conduct category business reviews to discuss the state of the business, consumer trends, important business influencers and incremental opportunities</li></ul></div><div><ul><li>
Use category management practices to link consumer and shopper trends to actionable opportunities</li></ul></div><div><ul><li>
Develop accurate monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes and identifying potential risks</li></ul></div><p></p><div><p><b>
Ingredients Required for Your Success</b></p></div><div><ul><li>
Bachelor&rsquo;s degree</li></ul></div><div><ul><li>
5+ years of CPG industry sales experience, including field sales and headquarters roles</li></ul></div><div><ul><li>
Experience conducting meetings at the Senior Buyer level with customers</li></ul></div><div><ul><li>
Experience managing trade budgets, spending and volume</li></ul></div><div><ul><li>
Experience managing a profit and loss (P&amp;L) statement</li></ul></div><div><ul><li>
Knowledge of supply chain processes and strong negotiation skills</li></ul></div><p></p><p>
Number of Days in Office: 3</p><p></p><div><p><br>
#LI-Hybrid<br>
#LI-MSL<br>
#LI-PM1</p></div><p></p><p><b><br>
Compensation</b></p>
Pay Range:$109,000-$159,000<p></p><p><i>
The annual salary listed above is the expected offering for this position. An employee&rsquo;s actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees&rsquo; equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.</i></p><p></p><p><b>
Our Benefits</b></p><p></p><p>
We care about your total well-being and will support you with the following, subject to your location and role:</p><ul><li><p>
Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement</p></li><li><p>
Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan</p></li><li><p>
Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement</p></li><li><p>
Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities</p></li></ul><p></p><p><b>
Our Company</b></p><p></p><p>
At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions &ndash; within our people and our iconic brands like Birds Eye&reg;, Slim Jim&reg; and Reddi-Wip&reg;.</p><p></p><p>
Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.</p><p></p><p>
Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.</p></div></div></div></div></div></div></div><p></p>

Customer Business Manager, Walmart

Al-Futtaim

<div><p><b>Job Requisition ID: </b>177376</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role</b></p>
<p>
We are looking for a dynamic and results-driven <b>Aftersales Manager &ndash; Commercial Vehicles &amp; Buses</b> to lead our Aftersales operations across Sharjah and the Northern Emirates. This role is pivotal in driving business growth, operational excellence, and delivering a best-in-class customer experience across service and spare parts operations.</p>
<p>
You will take full ownership of the Aftersales ecosystem&mdash;spanning workshop performance, parts operations, customer satisfaction, and B2B growth&mdash;ensuring strong financial results and seamless service standards across multiple sites.</p><br>
<p></p>
<p><b>
What you will do</b></p>
<ul>
<li>Develop and execute a comprehensive Aftersales strategy covering both Service and Spare Parts to deliver revenue and profitability targets</li>
<li>Lead multi-site workshop operations, ensuring high productivity, quality, and strict adherence to SOPs</li>
<li>Drive continuous improvement initiatives to enhance efficiency, throughput, and service quality</li>
<li>Oversee the complete spare parts value chain, ensuring optimal stock levels, high availability, and strong fill rates</li>
<li>Enhance customer experience through retention programs, digital tools, and effective complaint resolution</li>
<li>Monitor and drive key KPIs such as service revenue, labour productivity, customer satisfaction, and inventory health</li>
<li>Collaborate with OEMs and internal stakeholders to ensure governance on warranty, recalls, and technical standards</li>
<li>Build, lead, and develop high-performing Aftersales teams across service and parts functions</li></ul><br>
<p></p>
<p><b>
Required skills to be successful</b></p>
<ul>
<li>Strong commercial acumen across both Service and Spare Parts operations</li>
<li>Deep understanding of commercial vehicles/buses Aftersales processes and systems</li>
<li>Proven ability to lead multi-site operations and deliver operational excellence</li>
<li>Excellent leadership, communication, and stakeholder management skills</li>
<li>Strong analytical mindset with the ability to track and improve KPIs</li>
<li>Proficiency in SAP/DMS, CRM systems, and digital Aftersales tools</li></ul><br>
<p></p>
<p><b>
About the team</b></p>
<p>
You will be part of the Commercial Vehicles division, working closely with Aftersales, Supply Chain, Planning, and OEM partners to drive business performance and customer satisfaction. The team is focused on delivering operational excellence, continuous improvement, and building a strong customer-centric culture across all service locations.</p><br>
<p></p>
<p><b>
What equips you for the role</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Mechanical/Automotive Engineering or Business (MBA is an advantage)</li>
<li>10&ndash;15 years of leadership experience in Aftersales within commercial vehicles or bus segments</li>
<li>Proven track record in managing both Service and Parts operations</li>
<li>Experience in leading large, diverse teams and driving performance culture</li>
<li>UAE driving license and willingness to travel across multiple locations in the UAE</li></ul><br>
<p></p>
<p><b>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

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