customer sales service manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Hummingbird Wholesale

<div>Job title: Customer Service Manager 
Department: Customer Service, Sales and Marketing 
Reports to: Director of Sales &amp; Marketing 
Status: Exempt, Full Time, 40+ hours per week 
Competitive Wage, Great Benefits! 
About us: 
Hummingbird Wholesale is a small, family and employee-owned &amp; operated company distributing organic food throughout the Pacific Northwest and into Northern California. We are a team of highly engaged and extraordinarily productive people who are inspired to work hard, have fun, and give our very best at all times. We are motivated by our mission, vision, and values. We work effectively &amp; efficiently, and enjoy connecting with each other through our daily work. 

Our Mission, Core Values, and Culture: 
We endeavor to serve people and the planet by providing the highest quality, most nutritious foods, grown as locally and sustainably as possible to nourish the body, mind, and soul. We practice principles of ecological &amp; social justice in our business operations, and strive for minimum packaging and waste. We value long-term relationships with farmers, vendors, coworkers, and customers. 
Do you want to work at an Employee-Owned Company who is rated one of the 100 Best Green Workplaces in Oregon?

In January 2023, Hummingbird owners Charlie and Julie Tilt made a bold move by transitioning their ownership of the company to an Employee Owned Purpose Trust, securing and guiding the mission and values of the business into perpetuity. The Purpose Trust was established to serve as a co-creator of life-enhancing, inclusive, and healthy food systems for our regional and global community. We invite you to join us as we work together to transform the world toward a sustainable food production system that supports the health of the people who depend on it, as well as the earth&rsquo;s precious ecosystems. 
Can work be fun? 
We think so! Creating a positive, safe, and healthy work environment is central to our mission and values. From our weekly, all-company huddles where we share what's going on in each department and our quarterly profit-sharing program, to unique benefits like our coworker annual self-care stipend, we walk our talk. 


Compensation Benefits + Perks: 
We offer competitive wages and generous benefits and perks, including health insurance with an HSA option, paid vacation, paid holidays, paid sick leave, paid volunteer time, 401(k), profit sharing, self-care funds, wholesale pricing on Hummingbird products and with a curated list of local vendors, and more! 
Job Summary:

The Customer Service Manager (CSM) oversees and is responsible for the development and training of the Customer Service team members. The Customer Service Manager creates and reinforces an environment of collaboration and clear communication with the various departments within the company to provide customers with the best experience when working with Hummingbird. The Customer Service Manager is responsible for the execution of the Company Sales Strategy to ensure the successful accomplishment of annual sales and service goals and for providing extraordinary service while striving to fulfill the Company&rsquo;s mission and values. 
Essential Functions
<ul>
<li>Ability to give consistent, fair and excellent customer service, understanding that every relationship counts and leading by example. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Performs and trains staff on all essential functions of the Customer Service Representative (CSR) position Levels I, II, and III.</li>
<li>Ensure members of the CS team are well trained and demonstrating excellence at all essential functions of a CSR at the appropriate level; this includes training and mentorship for sales strategy execution for business development, KPI planning and implementation, and customer relationship management.</li>
<li>Responsible for communicating and promoting quarterly scheduled promotions, and developing plans for customer adoption of promos. May include the creation of customer specific product promos that may not be included in regular scheduled promos, as required or appropriate for specific customers and customer types.</li>
<li>Support the professional development of CS team by creating annual performance reviews and development plans with a set of appropriate goals by individual. Offer opportunities to advance skill sets and further education.</li>
<li>Assign CS representatives at the appropriate level to current and prospective customers. 
Use informational programs such as the Comparative Sales tool, File Maker, and Fishbowl to support sales success.</li>
<li>Collaborates with the Director of Sales and Marketing (DSM) on annual planning including strategy, budgeting, and visioning.</li>
<li>Ensures the maintenance of department forms, customer facing documents and systems.</li>
<li>Generates sales reports and tracks progress toward company goals (KPI&rsquo;s) and reports findings to the DSM.</li>
<li>Review and analyze sales performance data for customer and product performance and sales programs, and compares to goals and plans to develop effective sales strategies in response. 
Creates incentivized sales opportunities for new item launches and customer focused sales events through the use of mini games and other incentive programs.</li>
<li>Identify opportunities for improvement in company systems and work toward continuous improvement.</li>
<li>Support HW Curbside customer and the successful achievement of annual sales goals.</li>
<li>Support clear solution-oriented communication and systems between the CS department and other Hummingbird departments.</li>
<li>Prepare quarterly CS report showing the results of quarterly goal accomplishment and strategy for further development.</li>
<li>Plan, prepare and present department meetings and trainings to further develop team members and ensure CS team attends mandatory annual HR and Safety trainings.</li>
<li>Develop and manage the annual Customer Service budget.</li>
<li>Use all company systems in compliance with established policies and procedures including workplace safety and food safety policies and procedures.</li>
<li>Ensure team members follow established policies and procedures.</li>
<li>Develop and manage the annual budget.</li>
<li>Participate and contribute to strong safety culture by working safe and supporting safety with Coworkers.</li>
<li>Help generate healthy company profits consistent with our mission and principles.</li>
<li>Uphold the highest standard of food safety by following all policies and procedures in the Food Safety Plan applicable to the job title.</li>
<li>Communicate in-person, via phone, and over email in a friendly and professional manner.</li>
<li>Participate in department meetings and trainings as needed and/or scheduled.</li>
<li>Complete company-sponsored training in Lean and Kaizen culture, use Lean and Kaizen principles in collaboration with Coworkers to reduce waste, improve customer outcomes, and support company goals and objectives.</li>
<li>Comply with all applicable company, governmental, and regulatory agency policies and guidelines.</li>
<li>Give great customer service, understanding that every relationship counts. Build mutually rewarding, long term relationships with Coworkers, customers, vendors, and community.</li>
<li>Help drive our sustainability practices through participation in and help improving company sustainability initiatives and programs. Complete company-sponsored training and participate in Hummingbird&rsquo;s waste-stream reduction program, minimizing waste and properly sorting waste-stream items into designated receptacles.</li>
<li>Arrive to work each day ready to participate in helping others do their best. Be committed to having fun. 
Be enthusiastic and active in growing and improving personally and professionally.</li>
<li>Exhibit respectful behavior.</li>
<li>Have excellent attendance and punctuality.</li></ul> 


Additional Functions 
Complete special projects and other duties as needed. 

Job Requirements and Qualifications 
Education: Minimum 2 years of college or equivalent experience that would build the skills listed below. 
Training Requirements (licenses, programs, or certificates): None required, though any relating to items listed under Skill Requirements or Experience is helpful. 

Skill Requirements:
<ul>
<li>Ability to lead and inspire a diverse group of people.</li>
<li>Strong understanding of customer service and sales best practices.</li>
<li>Excellent phone manner.</li>
<li>Effective oral and written communication skills.</li>
<li>Strong computer literacy, including ability to generate reports and derive insights from raw data in Excel and database sources.</li>
<li>Skilled at using Microsoft Office&mdash;Excel and Word&mdash;and familiar with using CRM and inventory management systems.</li>
<li>Excellent math, logic and problem solving/ analysis skills.</li>
<li>Detail oriented, well organized.</li>
<li>Effective oral and written communication skills, good interpersonal communication skills.</li>
<li>Ability to work well individually and with others.</li>
<li>Proficient computer skills.</li></ul> 


Experience:
<ul>
<li>Supervisory/ Management position &ndash; minimum of 1 year required.</li>
<li>Customer Service and Sales &ndash; 2 years minimum previous experience in a position that interfaces directly with customers on a regular basis is required.</li>
<li>Experience with the following programs is required: Microsoft Office, Email.</li>
<li>Experience with the following programs is preferred: QuickBooks, Filemaker, Fishbowl.</li>
<li>Natural Foods &ndash; minimum of 2 years required.</li></ul> 


Physical, Mental and Visual Requirements:
<ul>
<li>While Hummingbird Wholesale strives to create opportunities for desk workers to have regular tasks which get them up and moving around, the Customer Service Manager spends the majority of their time in a stationary position at a desk. The Coworker must be able to operate a computer for many hours a day.</li>
<li>In support of some essential job functions, the position requires the Customer Service Manager to work in commercial food production and warehouse environments. While in these environments, the Coworker must be able to safely comply with all company and regulatory rules and guidelines.</li>
<li>The position requires frequent and repeated exposure to major food allergens, including but not limited to, wheat, tree nuts, dairy, and soybeans.</li>
<li>Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this Customer Service Manager position.</li></ul> 


Other Information:

Special Information (travel required, workplace environment, etc.):
<ul>
<li>The Customer Service Manager may work in a shared space with frequent interruptions.</li>
<li>Travel to visit potential or current vendors, customers, or attend trade shows, educational conferences, or industry events will be necessary throughout the year.</li></ul> 


Conclusion 
This job description is intended to convey information essential to understanding the scope of the Customer Service Manager&rsquo;s position but is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.</div>

Customer Service Manager

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 285428 
Address: USA-NC-Beaufort-1901 Live Oak St
 
Store Code: Store 01251 Front End (7220534)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Customer Service Leader

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 486597 
Address: USA-MD-New Market-11800 Old National Pike
 
Store Code: Store 01238 Front End (7220383)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Salary range is between $16.60 - $24.90 Hrly
 
 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

<div><div>WHY JOIN ALO?

Mindful movement. It's at the core of why we do what we do at ALO&mdash;it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.</div>
OVERVIEW

The Sales &amp; Service Manager is a critical member of the store leadership team accountable for bringing ALO's business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Sales &amp; Service Leader
<ul>
<li>Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps</li>
<li>Oversee the Sales &amp; Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching</li>
<li>Continue to build the client relationship daily with our customers</li>
<li>Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed</li>
<li>Partner with the General Manager to build the Sales &amp; Service strategy for the store and execute implementation with the Sales &amp; Service team</li>
</ul>
Business Leader
<ul>
<li>Represent the business in meetings and on conference calls, in partnership with General Manager</li>
<li>Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)</li>
<li>Future planning workflow business needs to protect optimal performance</li>
</ul>
People Leader
<ul>
<li>Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do</li>
<li>Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team</li>
<li>Establish internal &amp; external pipeline through succession planning and recruitment strategy</li>
<li>Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager</li>
</ul>
Business Partner
<ul>
<li>Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency</li>
<li>Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals</li>
<li>Demonstrate an ability to navigate the organization with a balance of business need and brand culture</li>
</ul>
Sales &amp; Service Leadership Qualifications
<ul>
<li>3-5 years of retail or related industry leadership experience</li>
<li>Working knowledge of MS Office (Word, Excel and Outlook)</li>
<li>Extraordinary interpersonal and communication skills, both verbal and written</li>
<li>Agile with the ability to handle multiple tasks in a changing environment</li>
<li>Independent work ethic, time management skills, and personal accountability</li>
<li>Requires constant movement in and around all areas of the store</li>
<li>Aligns with and embodies ALO's Guiding Principles</li>
<li>Ability to lift, push, carry or otherwise move up to 50 pounds</li>
<li>Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder</li>
<li>Ability to stand and move for an entire shift</li>
</ul>
Sales &amp; Service Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS 
<ul>
<li>Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors</li>
<li>Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)</li>
<li>401K with company matching (Full-Time Employees)</li>
<li>Monthly Store Incentives</li>
<li>Clothing Allowance</li>
<li>Free yoga classes at any of our Sanctuaries (select cities)</li>
</ul>
The Company's Sales &amp; Service Manager base pay ranges from $32.00 - $38.00/ hr. Please also note, Sales &amp; Service Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-4

#li-onsite<div><div>
<div>
<div><div><div><div><div><div><div><div><div><div><div><div><div>For CA residents, Job Applicant Privacy Policy HERE.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Sales & Service Manager - Manhattan Village

Interactive Outsourcing Solutions

Sales Manager &ndash; IT Solutions &amp; Call Center ProjectsAbout the RoleWe are looking for an experienced Sales Manager to drive new business for our IT/software development services and call-center/BPO projects. The ideal candidate is a strong deal-closer who can generate leads, build relationships, negotiate confidently, and secure high-value contracts from global clients.Key Responsibilities:Business Development &amp; Lead Generation<ul><li>Identify and pursue new clients for software development, IT services, and call-center campaigns.</li><li>Generate leads through outreach, networking, partnerships, and digital channels.</li><li>Build and manage a strong sales pipeline for international markets.</li></ul>Sales &amp; Deal Closing<ul><li>Conduct client meetings, presentations, and product/service demonstrations.</li><li>Prepare proposals, RFP responses, pricing sheets, and negotiation strategies.</li><li>Close deals and achieve monthly/quarterly revenue targets.</li></ul>Market Expansion<ul><li>Explore opportunities across US, UK, Canada, Australia, Middle East, and other relevant regions.</li><li>Develop long-term partnerships with agencies, enterprises, and outsourcing buyer.</li></ul>Client Relationship Management<ul><li>Maintain strong communication with clients to understand their needs.</li><li>Upsell and cross-sell company solutions to increase revenue.</li><li>Provide smooth handover to operations/technical teams post-signing.</li></ul>Reporting &amp; Collaboration<ul><li>Maintain CRM records, sales reports, and forecasting.</li><li>Work closely with IT, operations, and leadership teams to deliver tailored solutions.</li><li>Share market insights to help improve service offerings.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5+ years of experience in Sales / Business Development in IT, Software Services, or BPO/Call Center industry.</li><li>Proven track record of closing medium to large deals.</li><li>Strong understanding of outsourcing, software development cycles, and call-center processes.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage international clients and long sales cycles.</li><li>Self-driven with a results-focused mindset.</li></ul>Preferred Qualifications<ul><li>Experience with lead generating platforms (Upwork, Bark, LinkedIn, Facebook, etc)</li><li>Existing client network in IT or BPO markets.</li><li>Prior experience selling to US/UK/Canada clients.</li></ul>Compensation<ul><li>Competitive Salary + High Commissions + Performance Incentives</li></ul>Why Join Us?<ul><li>Opportunity to lead sales strategy and expand into global markets.</li><li>Fast-growth environment with full support from leadership.</li><li>Clear path to senior roles like Senior Sales Manager or Head of Business Development.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Sales Manager – IT Solutions & Call Center Projects

Matic

<div>
 
 
 The Importance of this Role
 
 
 
 We are looking for a Customer Service Manager to lead a team of customer service representatives or licensed service agents to drive individual performance targeting operational efficiencies, customer retention and customer experience. This leader will help Matic&rsquo;s Customer Service and Retention leadership team build policies, procedures, training, objectives and initiatives.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Coach and develop a high performing customer service representatives or licensed service agents (P&amp;C or Personal Lines license)
 </li>
 <li>
 Ensure the success of every direct report by providing coaching, support, and training
 </li>
 <li>
 Responsible for meeting the weekly, monthly and quarterly objectives of the department.
 </li>
 <li>
 Holds team members accountable for adhering to processes and procedures
 </li>
 <li>
 Identify opportunities in process and provide recommendations to leadership
 </li>
 <li>
 Hit service level benchmarks through management of workforce
 </li>
 <li>
 Gain efficiencies through perpetual process auditing and improvements
 </li>
 <li>
 Successfully implement change by executing change management framework
 </li>
 <li>
 Handle customer escalations as they arise
 </li>
 <li>
 Provide feedback to Sales, Learning and Development, Quality Assurance, Workforce Management, Agency Operations and Talent Acquisition
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 3+ years of experience leading customer service in a call center setting
 </li>
 <li>
 3+ years of related experience in insurance sales, service or underwriting with increasing levels of responsibility preferred
 </li>
 <li>
 P&amp;C or Personal Lines licensing prefered
 </li>
 <li>
 Strong analytical skills to synthesize data to determine and drive meaningful change with the team
 </li>
 <li>
 Ability to communicate effectively internally and externally
 </li>
 <li>
 Strong ability to prioritize tasks and to work well under pressure
 </li>
 <li>
 Detail oriented, persistent, and patient
 </li>
 <li>
 
 Location:
 
 Columbus, Ohio (100% On-Site). This role requires daily reporting to our local office; remote work is not an option for this specific position
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Base Salary: $63,000 - $85,000
 
 </li>
 <li>
 
 Monthly variable bonus target: $1,000
 
 </li>
 <li>
 You have an ownership stake - all Maticians receive Matic stock options.
 </li>
 <li>
 Unlimited Paid Time Off.
 </li>
 <li>
 Company covered Health, Dental &amp; Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
 </li>
 <li>
 401(k) Retirement Plan.
 </li>
 <li>
 Continuing education, licensing and professional development paid for by Matic.
 </li>
 <li>
 A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
 </li>
 <li>
 Modern office environment (that&rsquo;s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Matic
 
 
 
 Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic&rsquo;s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
 
 
 
 
 
 
 
 
 We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
 
 
 
 
 
 
 
 
 
 
 
 Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
 
</div>

Search 10000+ Customer sales service manager jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer sales service manager jobs Near Me

Service Sales Manager

Customer Service Manager

PT Customer Service Leader

PT Customer Service Leader

Sales & Service Manager - Manhattan Village

Sales Manager – IT Solutions & Call Center Projects

Customer Service Manager