customer sales service manager

Al Fatah Associates

<p>We are hiring for After Sales Department of Electronics - Manager After Sales</p><p>Experience should be more than 03 years</p><p>Location is Head Office, Lahore</p><p>After Sales Department</p><p>Full Time Onsite Role</p><p>Gender Male or Female</p><p>About the Role. We&rsquo;re seeking a dynamic and customer-focused Manager &ndash; After sales to lead our after-sales support department. You&rsquo;ll be the bridge between our customers and internal teams, ensuring satisfaction, loyalty, and long-term relationships.</p><p>Key Responsibilities</p><p>- Lead and manage the after-sales support team to deliver exceptional customer service</p><p>- Resolve post-purchase inquiries, complaints, and warranty claims efficiently</p><p>- Monitor customer satisfaction metrics and implement improvement strategies</p><p>- Collaborate with sales, service, and product teams to enhance customer experience</p><p>- Develop training programs for support staff to maintain high service standards</p><p>- Analyze feedback and market trends to inform product and service improvements</p><p>- Ensure compliance with company policies and service-level agreements</p><p>- Experience in the electronics industry is a plus1</p><p>Qualifications</p><p>- Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</p><p>- 3 - 10 + years of experience in customer support / after sales management</p><p>- Strong leadership, communication, and problem-solving skills</p><p>- Proficiency in MS Office (Excel, Word, Outlook)</p><p>- Ability to manage cross-functional teams and drive performance</p><p>How to apply</p><p>Send your resume with the Subject Line Manager &ndash; After-sales at khurram.shahzad@alfatah.com.pk of Whatsapp your resume at +92 300 655 3331</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs200,000.00 per month</p><p>Experience:</p><ul><li>Electronics After Sales : 3 years (Preferred)</li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

After Sales Manager

Binny's Beverage Depot

<p></p><div><p>The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.</p><br>
<p></p>
<p><b>
Major Duties and Responsibilities:</b></p>
<ul><li>Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs</li></ul>
<ul><li>Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience</li></ul>
<ul><li>Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills</li></ul>
<ul><li>Conducts new employee orientations, trains and coaches Store Associates</li></ul>
<ul><li>Utilizes company tools to diagnose opportunities and develops action plans to improve performance</li></ul>
<ul><li>Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales</li></ul>
<ul><li>Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members</li></ul>
<ul><li>Provides direction, support, and ongoing feedback of overall performance to staff members</li></ul>
<ul><li>Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled</li></ul>
<ul><li>Ensures company standards are met for store and associate appearance</li></ul>
<ul><li>Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed</li></ul>
<ul><li>Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate</li></ul>
<ul><li>Willingness to participate in continued education, including product knowledge and professional development</li></ul>
<ul><li>Assists management team with inventory management</li></ul>
<ul><li>Performs all duties of a store associate while functioning as a Customer Service Manager</li></ul>
<ul><li>Performs all duties as directed by managers</li></ul>
<p><b>
Qualifications</b></p>
<ul><li>Must be 21 years of age</li></ul>
<ul><li>1-2 years retail management experience. Demonstrates supervisory and training/coaching skills</li></ul>
<ul><li>Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required</li></ul>
<ul><li>Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence</li></ul>
<ul><li>Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies</li></ul>
<ul><li>Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type</li></ul>
<ul><li>Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required</li></ul>
<ul><li>Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)</li></ul>
<ul><li>Ability to count cash and make change accurately</li></ul>
<ul><li>If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card</li></ul>
<ul><li>Ability to repeatedly lift 40-50 pounds</li></ul>
<ul><li>Ability to stand and/or walk for extended periods of time</li></ul>
<ul><li>Ability to follow directions and complete assignments</li></ul>
<ul><li>Perform all duties as assigned by supervisors</li></ul>
<ul><li>Ability to repeatedly walk up and down stairs</li></ul>
<ul><li>Ability to work in cold areas</li></ul><br>
<p></p>
<ul><li><b>The pay range for this position is $19.00-$24.00</b></li></ul>
<p><b>
Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.</b></p><p></p><p><br>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Bolingbrook--Customer Service Manager

BÜHLER GROUP

<div></div><div><div><div><div><div>&#1575;&#1604;&#1585;&#1610;&#1575;&#1590;, Saudi Arabia
</div></div><div></div><div>Permanent
</div><div></div><div>80-100%
</div><div></div><div>Onsite
</div><div></div><div>Immediately
</div></div></div><div><div><p>Buhler Group in Riyadh, KSA is looking for a passionate professional to join our team as Service Sales Manager. This position would be responsible to strengthen the company's business and to ensure the development of our customer base in the assigned region.
</p></div></div><div><div><div><div><div>This is where you'll excel</div>
</div><div><ul><li>Develop and maintain sales materials and current product knowledge.</li><li>
Establish, manage, and maintain current client and potential client relationships.</li><li>
Prepare action plans and schedules to increase business activities in the assigned territory.</li><li>
Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.</li><li>
Identify, handle, and resolve customer complaints/concerns.</li><li>
Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.</li><li>
Follow up on new leads and referrals resulting from field activity.</li><li>
Ensure that client data in CRM is up to date.</li><li>
Prepare presentations and proposals.</li><li>
Prepare quotation and generates sales leads for equipment/plant business.</li><li>
Deploy the sales targets of the company in the market territory.</li><li>
Drive and manage the service sales team towards generating business growth.</li></ul>
</div></div><div><div><div>These are the skills you'll need</div>
</div><div><ul><li>Bachelor's degree in Engineering.</li><li>
Minimum 8 years of working experience in the similar industry.</li><li>
PSSR (Parts, Sales and Service Representative) experience is an advantage.</li><li>
Ability to conduct sales conversations and contract negotiations.</li><li>
Fluent communication skill in English language.</li><li>
Fluent communication in Arabic language would be an added advantage.</li></ul></div></div></div></div></div>

Service Sales Manager

RIME GROUP FZE

<p><b>JOB OBJECTIVE:</b></p><p>The Aftersales Manager will be responsible for leading and managing all post-sales functions including service operations, spare parts, warranty, and customer support. This role ensures that customers receive timely, high-quality aftersales services that strengthen trust, enhance customer satisfaction, and secure long-term partnerships. Acting as a key link between clients and internal departments, the Aftersales Manager drives continuous improvement in service delivery while reinforcing Rime&rsquo;s position as a reliable partner in the Refrigeration industry.</p><p><b>MAJOR DUTIES AND RESPONSIBILITIES:</b></p><ul><li>Develop and implement aftersales strategies, policies, and procedures to achieve customer satisfaction and service excellence.</li><li>Oversee service operations including installation support, maintenance contracts, warranty handling, and technical troubleshooting.</li><li>Manage spare parts inventory and ensure timely availability of parts to support customer needs.</li><li>Lead, train, and motivate the service and support team to maintain high standards of performance and professionalism.</li><li>Establish strong relationships with customers, addressing escalations and ensuring timely resolution of issues.</li><li>Monitor KPIs related to service quality, response times, customer satisfaction, and revenue from aftersales activities.</li><li>Collaborate with production, sales, and logistics teams to ensure seamless coordination and customer support.</li><li>Identify opportunities for process improvements and new service offerings to enhance competitiveness.</li><li>Prepare regular reports on aftersales performance, customer feedback, and business opportunities.</li></ul><p><b>QUALIFICATIONS:</b></p><ul><li>Bachelor&rsquo;s degree in Mechanical Engineering or a related field.</li><li>Minimum 5&ndash;8 years of experience in Service / Production management within Refrigeration or related industries.</li><li>Proven track record of leading service operations, managing teams, and handling customer escalations.</li><li>Solid understanding of warranty processes, spare parts management, and service contracts.</li><li>Solid understanding of refrigeration industry and troubleshooting methods.</li><li>Experience working in a multinational or regional company in the Middle East is preferred.</li></ul><p><b>REQUIRED SKILLS: </b></p><ul><li>Strong leadership and team management abilities.</li><li>Excellent communication, negotiation, and customer relationship skills.</li><li>Strategic thinking with the ability to balance customer needs and business goals.</li><li>Proficiency in MS Office and ERP systems; knowledge of CRM tools is an advantage.</li><li>Analytical mindset with problem-solving skills and attention to detail.</li><li>Ability to thrive under pressure and handle complex customer issues.</li></ul><p>Job Type: Full-time</p>

After-Sales Manager

Value stock and Commodities (Pvt.) Ltd

<p><b>Company Introduction:</b></p><p>Value Stocks and Commodities is a prominent brokerage house specializing in providing top-notch investment services in the stock and commodities market. We are committed to helping our clients make informed and strategic investment decisions, offering a range of products and services designed to meet diverse financial goals.</p><p>We focus on providing cutting-edge market insights, personalized investment advice, and a client-centric approach to ensure long-term success and profitability. We are dedicated to creating an environment where innovation, commitment, and excellence thrive.</p><p><b>Job Summary: </b></p><p>We're looking for a highly motivated and results-driven Sales/Customer Service Manager to manage our sales and customer service teams. The ideal candidate will have a strong background in sales and customer service, with excellent leadership and communication skills.</p><p><b>Key Responsibilities:-</b></p><p>- Lead and manage the sales and customer service teams to achieve business objectives</p><p>- Develop and implement sales strategies to drive revenue growth</p><p>- Ensure exceptional customer service and resolve client complaints</p><p>- Analyze sales performance and customer feedback to identify areas for improvement</p><p>- Collaborate with cross-functional teams to develop marketing campaigns &amp; promotions</p><p>- Meet and exceed sales targets and performance metrics</p><p><b>Requirements:-</b></p><p>2+ years of experience in sales and customer service management</p><p>Proven track record of achieving sales targets and driving business growth</p><p>Excellent leadership, communication, and interpersonal skills</p><p>Strong analytical and problem-solving skills</p><p>Ability to work under pressure and meet deadlines</p><p>Knowledge of financial markets PSX and PMEX is a must</p><p><b>Qualifications:-</b></p><p>Graduation or Equivalent</p><p><b>Address: </b>Value Tower, Ghalib Market, Gulberg 3, Lahore</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales/Customer Service Manager

51Talk Headquarters

<div>
 <p>
  <strong>
   About the role:
  </strong>
  ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 </p>
 <p>
  be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
</div>


Customer Service Manager

<div>
 <p>
  <strong>
   <u>
    About Us
   </u>
  </strong>
 </p>
 <p>
  51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Service Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
  </li>
  <li>
   Define customer care strategies and implement operational frameworks that align with business objectives.
  </li>
  <li>
   Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
  </li>
  <li>
   Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
  </li>
  <li>
   Handle escalated issues and deliver sustainable solutions for high-impact cases.
  </li>
  <li>
   Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
  </li>
  <li>
   Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
  </li>
  <li>
   Generate and present service performance reports with actionable insights to senior management.
  </li>
  <li>
   Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
  </li>
  <li>
   Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
  </li>
  <li>
   Proven success in driving customer experience improvements and achieving service performance targets.
  </li>
  <li>
   Familiarity with CRM systems, reporting dashboards and service automation tools.
  </li>
  <li>
   Customer-oriented mindset with a passion of education and team development.
  </li>
  <li>
   Proficiency in both English and Arabic languages.
  </li>
  <li>
   Bachelor's Degree and above in relevant field.
  </li>
 </ul>
</div>


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