customer sales service manager

Al-Futtaim

<div>Job Requisition ID: 179595
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are looking for an experienced Aftersales Manager to lead Service and Bodyshop operations across the UAE. The role is responsible for driving budgeted sales, gross margin and net profit, while ensuring strong customer satisfaction, operational excellence, dealer standards compliance and effective team performance. 
This is a key leadership role within the Aftersales function, requiring a commercially minded and people-focused professional who can manage performance, improve processes and deliver a high-quality customer experience. 

<div>
What you will do 
<ul><li>Lead and manage the Aftersales operation to achieve monthly revenue, gross margin and net profit targets.</li><li>Drive customer satisfaction by ensuring efficient service processes, timely resolution of concerns and continuous improvement of CSI performance.</li><li>Implement and monitor dealer standards, operating procedures, audits and best business practices across the location.</li><li>Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers and support staff.</li><li>Review Aftersales KPIs including productivity, efficiency, turnaround time and revenue per repair order, and initiate improvement plans where required.</li><li>Ensure optimal utilization of manpower, workshop equipment and operational resources to support business growth.</li><li>Oversee product concern handling, technical escalation and effective communication of service updates to the team.</li><li>Support employee engagement, career development and capability building through coaching, training and performance reviews.</li><li>Ensure effective implementation of Quality, Health, Safety and Environmental management systems at the location.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>5&ndash;8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.</li><li>Strong interpersonal and leadership skills. Strategic and analytical mindset.</li><li>Strong problem-solving skills under pressure. Good understanding of automotive dealer and distributor business processes.</li><li>Ability to manage teams, improve processes and deliver results in a fast-paced service environment.</li></ul></div> 

About the team 
The Aftersales team plays a critical role in delivering a seamless customer experience after vehicle purchase. The team includes service, workshop, parts and customer-facing support functions working together to achieve revenue growth, operational efficiency and high customer satisfaction. 
As Aftersales Manager, you will lead a diverse team and work closely with senior Aftersales leadership to ensure strong performance, continuous improvement and alignment with principal standards. 

<div>
What equips you for the role 
<ul><li>Diploma or bachelor&rsquo;s degree in Automobile or Mechanical Engineering, or a related technical discipline.</li><li>Proven experience managing Aftersales, Service or Bodyshop operations within an automotive dealership environment.</li><li>Strong commercial awareness with the ability to manage sales, gross margin, profitability and operational KPIs.</li><li>Hands-on knowledge of service operations, workshop productivity, customer satisfaction processes and dealer standards.</li><li>Ability to lead, coach and motivate teams while building a high-performance culture.</li><li>High level of ownership, integrity and responsibility, with the ability to remain calm and solutions-focused under pressure.</li><li>Working knowledge of MS Office and ERP systems.</li></ul></div> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Aftersales Manager

Alshaya Group

<div>
 
 
 ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
 
 
 
 
 
 
 Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 
 
 
 
 
 As
 
 ULTA Beauty prepares to launch in Qatar
 
 , we're looking for an experienced
 
 Customer Service Manager
 
 to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 
 
 
 
 
 In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 
 
 
 
 
 
 What you'll be doing:
 
 
 
 &bull; Developing and implementing customer experience strategies across retail stores
 
 
 &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 
 
 &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 
 
 &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 
 
 &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 
 
 &bull; Resolving escalated customer concerns with professionalism and empathy
 
 
 &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 
 
 
 
 
 
 We're looking for candidates with:
 
 
 
 &bull; 7+ years of experience in customer experience, retail operations, or store management
 
 
 &bull; Strong leadership and team development skills
 
 
 &bull; Experience using CRM and customer feedback tools
 
 
 &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 
 
 &bull; A passion for beauty, skincare, and delivering exceptional customer service
 
 
 
 
 
 This is a unique opportunity to be part of the launch of
 
 ULTA Beauty in Qatar
 
 , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 
 
 
 
 
 
 Ready to help create the ultimate beauty experience? We'd love to hear from you.
 
 
</div>

Customer Service Manager

Nevertiti star tr

Job Overview Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission. This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth. Salary: AED 2,500 - AED 3,500 per month Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance. * Process customer orders, prepare quotations, and issue invoices accurately and efficiently. * Provide comprehensive administrative support to the sales team to help them meet their targets. * Maintain and update client records and sales data within the company's CRM system. * Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products. * Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome. * Assist in the preparation of sales reports and presentations for management. * Provide excellent after-sales support to foster long-term client relationships. Qualifications * Proven experience in a sales support, customer service, or a similar administrative role. * Excellent verbal and written communication skills in English. * Strong organisational and multitasking skills, with a high level of attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. * Previous experience working with CRM software is highly desirable. * A proactive attitude with strong problem-solving capabilities. * The ability to work effectively both independently and as part of a collaborative team. * A strong commitment to delivering exceptional customer service.

customer sales support Executive

Ermenegildo Zegna

<div><h1 class="jobSectionHeader">JOB CONTENT</h1>
The Style Advisors transform the store visit into a memorable luxury shopping experience, as Brand Ambassadors, they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors build a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Style Advisors are the trusted advisors of fashion and style, offering the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. 
Main responsibilities:
<ul><li>Manage Customer Relationships and Customer Service during and after the sale</li>
<li>Develop a deep knowledge of the Zegna collections to advise customers on styling and &ldquo;total looks&rdquo;</li>
<li>Contribute to store Visual &amp; Image</li>
<li>Maximize sales through retail operational excellence</li>
</ul><h1 class="jobSectionHeader">KEY RESPONSIBILITIES</h1>
MAIN RESPONSIBILITIES 
Customer Relationships and Customer Service
<ul><li>Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
</li><li>Demonstrates entrepreneurial mindset in developing the business.</li>
<li>Consistently and effectively networks to attract new customers and develop a customer database.
</li><li>Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.</li>
<li>Anticipates customers&rsquo; expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
</li><li>Creates opportunities for customers to experience multiple Zegna brands, products and &ldquo;total looks&rdquo; through demonstrating relevant yet personalized mix and match options.
</li><li>Promote Zegna Su Misura (Made-to-Measure) service as part of the selling repertoire where appropriate to meet the customer&rsquo;s current and/or future needs.</li>
<li>Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.</li>
<li>Leverage &ldquo;Zegna Stories&rdquo; to support and enhance the selling ceremony.</li>
<li>Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.</li>
<li>Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).</li>
<li>Utilizes CRM software as the primary tool for after sales communication
</li><li>Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.
</li></ul>Collection
<ul><li>Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.</li>
<li>Advise customers on styling of &ldquo;total looks&rdquo; by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
</li><li>Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.</li>
<li>Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.</li>
<li>Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve &ldquo;perfect fit&rdquo;.</li>
<li>Understands the required standards and skills of Su Misura service and when required take on the role of in-store Su Misura specialist if assigned by the Store Manager.</li>
</ul>Visual &amp; Image Management
<ul><li>Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.</li>
<li>Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.</li>
<li>Maintain cleanliness and tidiness of the store environment and product displays.</li>
<li>Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.</li>
<li>Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.</li>
</ul>Team
<ul><li>Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.</li>
<li>When required support the orientation of new staff through acting as learning coach or &ldquo;buddy&rdquo; if assigned by the Store Manager.</li>
<li>Train other team members on new products as assigned by the Store Manager.</li>
<li>Maintain good teamwork to enhance the overall team moral to create an enthusiastic sales force environment.</li>
</ul>Sales Management
<ul><li>Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
</li><li>Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.</li>
<li>Propose service, product, visual and operational improvements that assist the team overcome selling challenges.</li>
</ul>Store Operations
<ul><li>Adhere to Zegna store operations and time and attendance policies and standards.
</li><li>Follows the directions of the Store Manager or appointed team member on store operational tasks that include but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
</li><li>Adhere to Company policies and rules in daily work.</li>
</ul>
<h1 class="jobSectionHeader">EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE</h1>
Education/ Qualification
<ul><li>High school qualification</li>
</ul>Experience
<ul><li>2 to 4 years&rsquo; retail sales or customer service experience.
</li></ul>Functional Competencies
<ul><li>Selling</li>
<li>Service Policy</li>
<li>Policy and Compliance</li>
</ul><h1 class="jobSectionHeader">ZEM COMPETENCIES
</h1><ul><li>Generates Customer Delight</li>
<li>Learning and Self Development</li>
<li>Is Passionate and Open Minded</li>
</ul><h1 class="jobSectionHeader">Preferred Zegna Way 2.0 COMPETENCIES
</h1><ul><li>Proficient with digital technology</li>
<li>Familiar with Apple products &amp; MS applications</li>
<li>Good written communication skills</li></ul></div>

Saudi Arabia (Jeddah) - Style Advisor

Goodyear

<div>Let's Connect APPLY TODAY To Schedule Your On Site Interview!

Text &quot;Goodyear&quot; to 66866 to connect with a recruiter!

The pay range for this position is $30.00 - $35.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. 
 
Thank you for your interest in a career at Goodyear Commercial Tire &amp; Service Centers. We are a service and retreading market leader with over 200 Commercial Tire Ce nters and Truck Care Centers located across the United States. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. We have the unique ability to service the largest nation-wide commercial fleets while also providing friendly hometown service to regional and local fleets.
Learn about our culture! Click Here to Hear from our Associates!

General Description:
As the Assistant Manager you will be responsible for partnering with the Center Manager to effectively run the center. This will include working to maximize sales and minimize costs working towards AOP goals, motivate associates to achieve a high standard of customer service in order to grow sales and profitability, assist with the resolution of complaints, staffing, customer service, and safety, assume lead role when manager is out, and engage in career training and development efforts. You will also be responsible for developing, merchandising, billing, creating invoices, controlling assets, and promotion of products and services. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but not be limited to:
<ul><li>Assist the Center Manager in the management of the location.
</li><li>Direct the activities of the store in the absence of the center manager. This will include managing associates in an effective manner to attain sales results in achieving profit objectives by increasing sales and market share.
</li><li>Assist the Center Manager with hiring, training, and managing associates.
</li><li>Assist the sales and service departments.
</li><li>Operate the center in the absence of the center manager. This will include compliance with company standards in operating procedures, policies, and protection of assets including but not limited to inventory, accounts receivable, trucks, and equipment.
</li><li>Enforce company policies and procedures.
</li><li>Provide &quot;Service Excellence, Always&quot; to meet the sales and service goals of the location and needs of the customer.
</li><li>Communicate specific work assignments and responsibilities to associates.
</li><li>Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
</li><li>Assist with managing safety, health, and environmental issues.
</li><li>Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
</li></ul>Basic Requirements:
<ul><li>Ability to relocate based on the needs of the business and personal development for the role.
</li><li>One year of previous management experience.
</li><li>Must have a valid driver's license.
</li><li>Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
</li></ul>Preferred Qualifications:
<ul><li>High School Diploma or GED.
</li><li>Associate Degree in related field.
</li></ul>Candidate Criteria:
<ul><li>Strong oral and written communication ability.
</li><li>Commitment to follow all safety procedures and work in a safe manner.
</li><li>Must be able to work in a results-oriented, fast-paced environment as part of a team.
</li><li>Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.</li>
</ul>
Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
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Assistant Manager - Chino, CA

358 Enterprises Inc

Assistant Manager &ndash; Collections and OperationsLocation: Brownsville, TexasJoin our team!We are looking for a responsible, hardworking, and motivated individual to support the daily operations of our store.Main Responsibilities<ul><li>Account follow-up and collections.</li><li>Customer calls, payment arrangements, and field visits.</li><li>Sales and customer service.</li><li>Furniture and appliance deliveries.</li><li>Support the manager with general store operations.</li></ul>We Offer<ul><li>$14.00 to $15.00 per hour, depending on experience.</li><li>Weekly pay.</li><li>Collections performance bonus.</li><li>Sales commissions.</li><li>Full-time employment.</li><li>Opportunities for growth within the company.</li></ul>Requirements<ul><li>Bilingual: English and Spanish.</li><li>Valid driver&rsquo;s license.</li><li>Experience in collections, sales, customer service, or deliveries.</li><li>Availability to conduct field visits.</li><li>Ability to lift and move heavy merchandise.</li><li>Responsible, punctual, and professional.</li><li>Legally authorized to work in the United States.</li></ul>Apply today and join our team!Pay: $14.00 - $15.00 per hourWork Location: In person

Assistant Store Manager

The Home Depot

Position Purpose: Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities. Key Responsibilities: 15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly 10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink 10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times 15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. Direct Manager/Direct Reports: This Position typically reports to the Store Manager This Position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 1 Preferred Years of Work Experience: 3 Minimum Leadership Experience: 3 Preferred Leadership Experience: 3 Certifications: None Competencies: Action Oriented Collaborates Customer Focus Drives Results Resourcefulness

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7725 customer sales service manager jobs Near Me

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