customer sales service manager

Deloitte

<div></div><div><div><div><div><div>Job requisition ID :: 86919
</div></div></div></div><div><div><div><div>Date: Sep 4, 2025
</div></div></div></div><div><div><div><div>Location: Ahmedabad
</div></div></div></div><div><div><div><div>Designation: Manager
</div></div></div></div><div><div><div><div>Entity: Deloitte Touche Tohmatsu India LLP 
</div></div></div></div><div><div><div><div>Your potential, unleashed. 


India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. 


At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. 


The Team 

Deloitte&rsquo;s Technology &amp; Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence &amp; visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning. 
Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities. Learn more about Salesforce Technology Practice 


Your work profile: 


The primary role of a Manager is to make immediate, direct contributions to enhancing our clients&rsquo; competitive position and performance in ways that are distinctive, innovative, and sustainable.

To do this, one must perform the following activities as a Manager within the firm: 


SFDC DCM Professional should have: 

<ul>
<li>Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards</li>
<li>Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps &ndash; CI / CD processes, Release management</li>
<li>Design, develop and deliver Salesforce solutions using Salesforce configuration and customization</li>
<li>Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership</li>
<li>Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function</li>
<li>Prior experience in Salesforce mandatorily.</li>
<li>Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.</li>
<li>Knowledge on Heroku and e-commerce will be a plus.</li>
<li>Should have good communication and should be able to handle all client communications independently.</li>
<li>Integration of Salesforce with other external Systems using standard and custom SOAP, REST API.</li>
<li>Experience with Salesforce Einstein, AI, Chatbots is desirable</li>
<li>Ability to understand requirements and prepare effort estimates and overall system design.</li>
<li>Should have managed clients and lead a multi member team on the last few projects.</li>
<li>Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.</li>
<li>Must have good working knowledge of implementation best practices on Force.com platform and Salesforce.</li>
<li>Ability to develop all project related documents like system design document, use cases etc</li>
<li>Handling a team and also responsible for client deliverables.</li></ul> 


Qualifications 

<ul>
<li>Extensive experience in solution design, client management, client demo, conducting design &amp; development workshops</li>
<li>Education: Any Graduate</li>
<li>6 to 8 years of relevant experience in management or consulting oriented environment.</li>
<li>At least 4-5 end to end SFDC implementation experience in India or globally</li>
<li>Graduate degree (Science or Engineering) from premier institutes</li>
<li>Willingness to travel for short and long term durations</li></ul> 


How you&rsquo;ll grow 


Connect for impact 


Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. 


Empower to lead 


You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. 


Inclusion for all 


At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. 


Drive your career 


At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. 


Everyone&rsquo;s welcome&hellip; entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you. 


Interview tips 


We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.</div></div></div></div></div>

T&T - Customer - Sales & Service - Manager

RIME GROUP FZE

JOB OBJECTIVE:The Aftersales Manager will be responsible for leading and managing all post-sales functions including service operations, spare parts, warranty, and customer support. This role ensures that customers receive timely, high-quality aftersales services that strengthen trust, enhance customer satisfaction, and secure long-term partnerships. Acting as a key link between clients and internal departments, the Aftersales Manager drives continuous improvement in service delivery while reinforcing Rime&rsquo;s position as a reliable partner in the Refrigeration industry.MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>Develop and implement aftersales strategies, policies, and procedures to achieve customer satisfaction and service excellence.</li><li>Oversee service operations including installation support, maintenance contracts, warranty handling, and technical troubleshooting.</li><li>Manage spare parts inventory and ensure timely availability of parts to support customer needs.</li><li>Lead, train, and motivate the service and support team to maintain high standards of performance and professionalism.</li><li>Establish strong relationships with customers, addressing escalations and ensuring timely resolution of issues.</li><li>Monitor KPIs related to service quality, response times, customer satisfaction, and revenue from aftersales activities.</li><li>Collaborate with production, sales, and logistics teams to ensure seamless coordination and customer support.</li><li>Identify opportunities for process improvements and new service offerings to enhance competitiveness.</li><li>Prepare regular reports on aftersales performance, customer feedback, and business opportunities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering or a related field.</li><li>Minimum 5&ndash;8 years of experience in Service / Production management within Refrigeration or related industries.</li><li>Proven track record of leading service operations, managing teams, and handling customer escalations.</li><li>Solid understanding of warranty processes, spare parts management, and service contracts.</li><li>Solid understanding of refrigeration industry and troubleshooting methods.</li><li>Experience working in a multinational or regional company in the Middle East is preferred.</li></ul>REQUIRED SKILLS: <ul><li>Strong leadership and team management abilities.</li><li>Excellent communication, negotiation, and customer relationship skills.</li><li>Strategic thinking with the ability to balance customer needs and business goals.</li><li>Proficiency in MS Office and ERP systems; knowledge of CRM tools is an advantage.</li><li>Analytical mindset with problem-solving skills and attention to detail.</li><li>Ability to thrive under pressure and handle complex customer issues.</li></ul>Job Type: Full-time

After-Sales Manager

Marriott International

<div>Additional Information 
Job Number25142829 
Job CategorySales &amp; Marketing 
LocationThe Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Mina Seyahi Complex in Dubai is hiring a Sales Manager for MICE and Corporate segments, responsible for proactively soliciting and handling sales opportunities, ensuring timely business turnover for seamless service delivery, and leading daily sales activities with a focus on building long-term, value-based customer relationships. The role also involves achieving personal sales goals while driving group and event business across the complex&rsquo;s luxury properties. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Complex Sales Manager - Mice & Corporate

51Talk Headquarters

<div>
 
 
 About the role:
 
 ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 
 
 be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Customer Service manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Reliance Retail

<div>
 
 Job Title
 
 : Manager - Sales (Assistant Store Manager Grade)
 
 
 
 Location
 
 : Meerut, Uttar Pradesh
 
 
 
 Industry
 
 : B2B Wholesale &amp; Retail
 
 
 
 Reports to
 
 : Store Business Head (Store Manager)
 
 
 
 Job Purpose
 
 
 
 The Manager - Sales will oversee sales growth, customer acquisition, and team management across various customer channels, including Traders, HoReCa, and Offices &amp; Institutions. Responsible for driving business development and repeat billing from tagged customers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive overall sales growth and market penetration in target segments.
 </li>
 <li>
 Lead the customer acquisition strategy to expand the client base.
 </li>
 <li>
 Manage, mentor, and motivate a team of 15-20 Sales Executives through Department Managers or Team Leaders.
 </li>
 <li>
 Drive sales across multiple customer channels (Traders, HoReCa, Offices &amp; Institutions).
 </li>
 <li>
 Lead business development initiatives to increase market share and sales volume.
 </li>
 <li>
 Ensure repeat billing from tagged customers and enhance customer retention strategies.
 </li>
 <li>
 Monitor and adjust strategies to achieve sales targets and customer satisfaction.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure operational efficiency and sales alignment.
 </li>
 <li>
 Evaluate market trends and competition to develop proactive sales strategies.
 </li>
 <li>
 Maintain regular reporting to the Store Business Head on sales performance and team progress.
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Sales Growth: Achieving growth in sales revenue across key customer segments.
 </li>
 <li>
 Repeat Billing: Maximizing the frequency of repeat sales from tagged customers.
 </li>
 <li>
 HVS vs NHVS Sales Proportion: Managing the balance between High-Value Sales (HVS) and Non-High-Value Sales (NHVS).
 </li>
 <li>
 Increasing Share of Wallet: Growing the sales contribution from existing clients.
 </li>
 <li>
 Achieving Top Line and Bottom Line Business Limits: Meeting financial targets and profitability goals.
 
 
 </li>
 </ul>
 
 Functional Competencies
 
 
 
 <ul>
 <li>
 Strong sales management and team leadership skills.
 </li>
 <li>
 Ability to develop and execute strategic business development plans.
 </li>
 <li>
 Proficiency in customer acquisition and retention strategies.
 </li>
 <li>
 In-depth knowledge of B2B wholesale and retail industry dynamics.
 </li>
 <li>
 Experience in handling sales across multiple channels.
 </li>
 <li>
 Knowledge of the local market to understand customer preferences and trends.
 
 
 </li>
 </ul>
 
 Behavioural Competencies
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 High level of empathy and emotional intelligence in team management.
 </li>
 <li>
 Results-oriented, with a focus on achieving business objectives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Area Sales Manager level experience in FMCG sales.
 </li>
 <li>
 Background in Processed Food, Commodities, and DnT product range within the FMCG industry.
 </li>
 <li>
 Minimum Graduate qualification, with preference for PGDBM in Sales &amp; Marketing specialization.
 </li>
 <li>
 Knowledge of the local market to cater to customer needs effectively.
 </li>
 </ul>
</div>

Manager - Sales (METRO Cash & Carry India)

Dirt Busters House Cleaning

Dirt Busters is one of Arizona&rsquo;s fastest-growing residential cleaning companies, serving 880+ recurring customers.We are seeking a hands-on, player/coach Customer Experience, Sales &amp; Support Manager who thrives on both doing and leading. This role is the glue between customers, sales, and field support. You will:<ul><li>Personally take escalation and cancellation calls.</li><li>De-escalate upset customers and save accounts.</li><li>Drive sales, upsells, and net customer growth.</li><li>Personally sell turning leads into recurring customers</li><li>Support techs in urgent field situations.</li><li>Coach a small CSR and sales team by example.</li><li>Simplify processes, reduce chaos, and implement automations to make us more efficient as we scale.</li></ul>This is not a &ldquo;sit-back manager&rdquo; role. You will be on the phones daily, while also building and improving the team and systems around you.Key ResponsibilitiesCustomer Experience &amp; Retention<ul><li>Personally handle cancellation calls, upset customers, and escalations.</li><li>Use empathy and problem-solving to de-escalate and retain customers.</li><li>Coach CSR team members to handle routine customer concerns with confidence.</li><li>Track cancel saves and attrition rates weekly.</li><li>Own review generation and referral campaigns</li></ul>Sales &amp; Revenue Growth<ul><li>Manage and personally work the sales pipeline.</li><li>Ensure rapid lead follow-up (speed-to-lead) and strong conversion rates.</li><li>Upsell add-ons and upgrades for recurring customers.</li><li>Train and coach Sales Rep(s) to follow scripts, close deals, and upsell effectively.</li><li>Track KPIs: lead response time, conversion %, upsell revenue</li></ul>Technician Support<ul><li>Be the first line of support for field technicians (lockouts, reschedules, urgent customer issues).</li><li>Solve issues directly or escalate quickly to scheduling/ops when needed.</li><li>Ensure techs feel supported and communication is logged clearly in CRM</li></ul>Process &amp; Chaos Reduction<ul><li>Audit current workflows across sales, support, and retention.</li><li>Identify recurring breakdowns and simplify processes.</li><li>Partner with CIO to build automations (GoHighLevel, HubSpot, etc.) that reduce missed follow-ups and improve efficiency.</li></ul>Social Media Support<ul><li>Post light content: before/after photos, customer shout-outs, employee highlights.</li><li>Keep social presence fun, authentic, and consistent (no ad campaigns required).</li></ul>What Success Looks Like<ul><li>Cancel saves increasing; fewer customers lost.</li><li>Net customer count growing monthly.</li><li>Sales conversion rates improving.</li><li>Upsell/add-on revenue consistently increasing.</li><li>Field technicians feel supported with fewer escalations.</li><li>CSRs become more capable and confident under coaching.</li><li>Chaos reduced: smoother communication, better workflows, working automations.</li></ul>Qualifications<ul><li>3+ years managing sales or CSR teams in a service-based business.</li><li>Proven experience handling cancellation calls, de-escalating upset customers, and saving accounts.</li><li>Strong phone presence &mdash; confident and persuasive.</li><li>Track record of owning company-level metrics like attrition % and sales growth (not just personal quotas).</li><li>Experience building automations in GoHighLevel, HubSpot, ServiceTitan, or similar tools.</li><li>Strong leadership: able to coach, train, and hold a team accountable.</li><li>Tech-savvy and comfortable in CRM, Slack, and multi-channel communication.</li><li>Growth mindset &mdash; thrives in a busy, scaling environment.</li></ul>Compensation &amp; Growth Path<ul><li>Base Salary: $60,000</li><li>Bonus: Up to $20,000 annually, based on net customer growth, sales, and revenue.</li><li>On-Target Earnings: $80,000</li><li>Growth Path: As Dirt Busters scales, this role grows into CX Director, managing multiple CSRs, Sales Reps, and retention functions.</li></ul>Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

Customer Experience, Sales & Support Manager

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