customer service administrator

Southeastern Freight Lines

<div>As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.<div>
For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $20.86-$25.76 Per Hour</div>
Work Shift
First Shift</div>

Customer Service Administrator 2

East Bay Refrigeration

Job Overview We are seeking a dynamic and highly organized Service Administrator to join our team! In this vital role, you will be the backbone of our service operations, ensuring smooth communication, efficient scheduling, and exceptional customer support. Your energetic approach and attention to detail will help us deliver top-tier service experiences to our clients. This position offers an exciting opportunity to develop your administrative skills while supporting a fast-paced, collaborative environment. If you thrive in a busy office setting and possess excellent organizational and communication skills, we want to hear from you!Responsibilities<ul><li>Manage front desk duties, greeting clients and visitors with professionalism and warmth</li><li>Handle multi-line phone systems, directing calls accurately and courteously</li><li>Schedule appointments and service requests using calendar management tools</li><li>Maintain accurate records through data entry, filing, and updating customer information in systems like QuickBooks and Google Workspace</li><li>Provide exceptional customer support by addressing inquiries promptly and professionally</li><li>Assist with bookkeeping tasks, including invoicing, billing, and expense tracking</li><li>Support office management activities such as organizing documents, proofreading correspondence, and managing office supplies</li><li>Coordinate communication between clients, technicians, and internal teams to ensure timely service delivery</li><li>Uphold excellent phone etiquette and clerical standards to foster positive client interactions</li></ul>Experience<ul><li>Prior office management or administrative experience in a professional setting is preferred</li><li>Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Experience with a service software like Service Titan, Field Edge, Build Ops, Jobber etc. a plus</li><li>Experience handling multi-line phone systems and front desk operations</li><li>Bilingual abilities are a plus for serving diverse client needs</li><li>Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Excellent typing speed and attention to detail for data entry and proofreading tasks</li><li>Proven customer service skills with a friendly, professional demeanor</li><li>Knowledge of clerical procedures such as filing, data entry, and calendar management is beneficial</li></ul>Join us as a Service Administrator and become an essential part of a vibrant team dedicated to delivering outstanding service! Your energy, organization, and commitment will help us create positive experiences for every client while advancing your career in office administration.Pay: $20.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service Administrator

Caliber Collision

<div>Service Center
Clinton NC
JOB SUMMARY
Caliber Collision has an immediate job opening for an Office Administrator to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center&rsquo;s consistent application of all Caliber Standard Operating Procedure&rsquo;s through ongoing training and monitoring.
BENEFITS OF JOINING THE CALIBER FAMILY<ul><li>
Benefits from day one: Immediately eligible for medical, dental and vision</li><li>
Industry Comparable Pay &ndash; Paid weekly and eligible for overtime</li><li>
Paid Vacation &amp; Holidays &ndash; Can begin accruing day 1</li><li>
Career growth opportunities &ndash; we promote from within!</li><li>
A career for life: You&rsquo;ll gain hands-on experience within a production shop.</li></ul>
REQUIREMENTS:
<ul><li>2+ years of experience within a customer facing environment</li><li>
1+ years of experience with Accounts Payable, Accounts Receivable and Payroll (Preferred)</li><li>
Must have a valid driver&rsquo;s license and be eligible for coverage under our company insurance policy</li></ul>
ABILITES/SKILLS/KNOWLEDGE
<ul><li>Effective verbal and written communication skills</li><li>
Ability to navigate multiple software systems, i.e., Microsoft Office Suite</li><li>
Work through competing priorities and adapt easily to a fast-paced environment</li><li>
Ability to provide personable, friendly customer service to internal and external customers</li></ul>
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.</div>

Office Administrator

<div>Service Center
Ypsilanti
JOB SUMMARY
Caliber Collision has an immediate job opening for an Office Administrator to perform all-purpose duties, which may include, but not limited to assisting with providing the front office teammates with the necessary tools, training and information to effectively perform their job, providing accurate and timely payroll and HR-related administration and recordkeeping for all center associates, maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center&rsquo;s consistent application of all Caliber Standard Operating Procedure&rsquo;s through ongoing training and monitoring.
BENEFITS OF JOINING THE CALIBER FAMILY<ul><li>
Benefits from day one: Immediately eligible for medical, dental and vision</li><li>
Industry Comparable Pay &ndash; Paid weekly and eligible for overtime</li><li>
Paid Vacation &amp; Holidays &ndash; Can begin accruing day 1</li><li>
Career growth opportunities &ndash; we promote from within!</li><li>
A career for life: You&rsquo;ll gain hands-on experience within a production shop.</li></ul>
REQUIREMENTS:
<ul><li>2+ years of experience within a customer facing environment</li><li>
1+ years of experience with Accounts Payable, Accounts Receivable and Payroll (Preferred)</li><li>
Must have a valid driver&rsquo;s license and be eligible for coverage under our company insurance policy</li></ul>
ABILITES/SKILLS/KNOWLEDGE
<ul><li>Effective verbal and written communication skills</li><li>
Ability to navigate multiple software systems, i.e., Microsoft Office Suite</li><li>
Work through competing priorities and adapt easily to a fast-paced environment</li><li>
Ability to provide personable, friendly customer service to internal and external customers</li></ul>
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.</div>

No Sweat Mechanical, LLC

Service Administrator &ndash; HVAC | No Sweat Mechanical, LLCHenderson, NV | Full-Time | $21&ndash;$27/hr DOEAbout the RoleNo Sweat Mechanical is seeking a highly organized and professional Service Administrator to join our team and play a key role in keeping our service department running smoothly while delivering an exceptional experience to our customers. In this role, you will serve as the hub connecting clients, field technicians, and management, ensuring clear communication, strong coordination, and consistent follow-through each day.We are looking for someone who demonstrates professionalism in every interaction, communicates clearly, and takes pride in supporting both customers and team members at a high level. The ideal candidate values teamwork, operates with integrity, and brings a disciplined, detail-oriented approach to managing multiple priorities. Your work will directly contribute to our mission of Elevating Life by helping ensure our customers receive reliable service and our team has the structure and support needed to perform at their best.What You'll Do<ul><li>Coordinate and dispatch service technicians to maintenance, repair, and emergency service calls &mdash; matching the right tech to the right job based on skill, availability, and location</li><li>Monitor field activity in real time and adjust schedules as the day demands</li><li>Serve as the first point of contact for customers &mdash; answering calls and emails, gathering job details, and keeping clients informed on technician ETAs and job status</li><li>Track Preventive Maintenance Contracts for renewals and schedule</li><li>Create, manage, and close out work orders in our field service management software, ensuring all notes, labor, and materials are accurately captured</li><li>Prepare and submit invoices, collect and post payments, and maintain weekly accounts receivable reporting</li><li>Coordinate parts ordering, delivery tracking, and installation scheduling</li><li>Support technicians with the information and resources they need to get the job done</li><li>Maintain accurate customer records and service histories</li><li>Generate reports and support the service managers with scheduling efficiency and backlog tracking</li></ul>What We're Looking For<ul><li>2+ years of dispatch experience, preferably in a trades, construction, or service environment</li><li>Strong multitasking skills &mdash; you can handle high call volume and shifting priorities without losing your cool</li><li>Excellent verbal and written communication; you're clear, professional, and responsive</li><li>Experience with scheduling, dispatching, or service coordination software &mdash; Proficiency in Housecall Pro a definite plus</li><li>Proficiency in Microsoft Office required</li><li>Bilingual (English/Spanish) preferred</li><li>Experience with invoicing, billing, or basic accounts receivable</li><li>Familiarity with HVAC terminology is a plus, but we're happy to teach the right person</li><li>Detail-oriented, proactive, and a genuine team player</li></ul>What We Offer<ul><li>$21-$27 per hour, depending on qualifications and experience</li><li>Health, Dental, and Vision Insurance</li><li>PTO and Paid Holidays</li><li>Simple IRA with company matching</li><li>Company cell phone provided</li><li>A stable, team-oriented work environment with a company that's been in business since 2010</li></ul>Pay: $21.00 - $27.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Language:<ul><li>English and Spanish fluently (Preferred)</li></ul>Work Location: In person

Service Administrator/Dispatcher

Bellefontaine Cemetery and Arboretum

Position/Title: Customer Relations AdministratorReports to: President &amp; CEO and General ManagerPosition Summary:The Customer Relations Administrator provides daily administrative assistance to BCA Sales Staff; assists the General Manger and President/CEO with special projects; and assists BCA families as needed. The role requires a high degree of professionalism, discretion, organizational skill, and the ability to anticipate needs, think proactively, and adapt to changing priorities.Bellefontaine Cemetery and Arboretum is a historic, nonprofit cemetery and Level III arboretum serving families and the community through responsible stewardship, preservation, and professional service. In all responsibilities, this position plays an important role in ensuring operational excellence, clear internal coordination, and consistent, high-quality service to the families and visitors we serve.Phone calls regarding this position will not be accepted.Remote Work: Remote work is not available for this position. This role requires on-site, in-person work to perform essential job duties.Essential Duties and Responsibilities:<ul><li>Supporting sales staff with transactions and customer follow-up, including but not limited to preparing contracts and documents, obtaining signatures (in-person or electronically), processing payments, coordinating installment payments, etc.</li><li>Answering phones and qualifying leads.</li><li>Processing first call/interment orders.</li><li>Review and process sales and funeral contracts and payments, including but not limited to scanning, archiving, and making copies.</li><li>Managing and programming databases and other confidential records related to sales efforts; associated database cleaning and record entry; maintaining sales-related customer data; updating records as needed.</li><li>Guiding tasks toward meeting sales goals and more efficient processes.</li><li>Creating and generating sales reports and correspondence, including but not limited to weekly and monthly sales reports; status and property reports; mass communications; etc.</li><li>Bookkeeping and monthly/year-end reconciling with finance; sales budget preparation.</li><li>Plan and manage the annual Memorial Glow, including but not limited to preparing the email invitation list, lantern labels, ordering supplies, and event coordination with appropriate BCA staff.</li><li>Plan and manage the annual Holiday Remembrance, including but not limited to preparing the email invitation list, preparing remembrance ornaments, ordering supplies, and event coordination with appropriate BCA staff.</li><li>Confirm and order memorial markers for Angels Rest burials.</li><li>Manage annual spring and holiday greenery orders, including but not limited to newsletter articles, mass email communication, and distribution coordination with appropriate BCA staff.</li><li>Provide backup support and coverage to the Office Manager and part-time Administrative Assistant, including but not limited to answering phones, admitting office access, taking interment orders, etc.</li><li>Other related responsibilities and duties as deemed appropriate by managers.</li></ul>Supports staff:<ul><li>Supports the President, General Manager, VP of Customer Relations, and Office Manager when needed.</li></ul>Strengthens culture:<ul><li>Adheres to Company Core Values and follows Company Code of Conduct.</li></ul>Work Schedule Requirements:As an exempt position, work hours may vary based on organizational needs.Qualifications and Requirements:<ul><li>Minimum of three (3) years of professional administrative support experience and/or customer service.</li><li>High Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.</li><li>Proficiency with Adobe Acrobat.</li><li>Experience with Salesforce preferred.</li><li>Demonstrated proficiency in the responsibilities and tasks outlined in this job posting.</li><li>Professional and positive demeanor with strong interpersonal and communication skills.</li><li>Forward-thinking and proactive, with the ability to anticipate needs, problem-solve independently, and pivot effectively in a dynamic environment.</li><li>Ability to manage shifting priorities, exercise sound judgment, and maintain strict confidentiality.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>Education:<ul><li>Associate&rsquo;s degree preferred.</li></ul>Physical Demands:<ul><li>Ability to lift and carry up to 50 pounds unassisted.</li><li>Ability to sit, stand, bend, and reach for extended periods of time.</li><li>Ability to work primarily in an office environment, with occasional outdoor work on cemetery grounds.</li></ul>Position Details:<ul><li>Full-time, exempt position.</li><li>Annual salary range: $63,000-65,000 commensurate with experience.</li><li>Employment is contingent upon successful completion of a background check and lift test prior to hire.</li><li>Excellent benefits package offered.</li></ul>Schedule:<ul><li>Primarily day shift, Monday-Friday 8:00 am-4:30 pm.</li><li>Occasional evening and weekend work required.</li></ul>Work Location: In-person position at one primary location.Job Type: Full-timeExperience:<ul><li>Microsoft Excel: 2 years (Preferred)</li><li>Microsoft Word: 2 years (Preferred)</li><li>Microsoft Outlook: 2 years (Preferred)</li><li>Adobe Acrobat: 2 years (Preferred)</li></ul>Job Type: Full-timePay: $63,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Relations Administrator

Everstory Partners

<div>Description:

Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person&rsquo;s journey through loss is unique, and we are committed to providing compassionate and personalized support.
We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners&rsquo; role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.
The Impact You Will Make
The Administrator role at Everstory is a vital part of the location team and is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team. You will also be responsible for:<ul><li>
Contract processing and quality control, including verification that all contracts are valid before entry.</li><li>
Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.</li><li>
Cemetery daily processing of IOA&rsquo;s (Interment Order and Authorization), following the company standards and policies.</li><li>
File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented.</li><li>
Human Resources: coordinate onboarding responsibilities as needed.</li><li>
Accounts Payable: Insure all bills are paid promptly. Process all purchases and invoices through the current system.</li><li>
Accounts Receivable: Collection of past and present balance amounts due for any delinquent location customer contracts.</li><li>
Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.</li><li>
Work and Memorial Orders &ndash; Order Memorials when PIF (Paid in Full). Manage work orders for Park Services.</li><li>
White Board Meetings&ndash; Take part in daily meetings between Administration, Maintenance, and Sales Department.</li><li>
Reporting: may include Trust, state required, and month end processing.</li></ul>
Core Competencies:<ul><li>
Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.</li><li>
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.</li><li>
Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.</li></ul>
Requirements:
<ul><li>Basics: Multi-Line phone skills required. Filing skills (Alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.</li><li>
Customer Focus: Ability to abide by all company policies and keep all employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills.</li><li>
Team Focus: Proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.</li><li>
Must possess a valid state driver&rsquo;s license and have access to a personal vehicle for some locations.</li><li>
High School equivalency required.</li><li>
Minimum of one-year experience in administration or customer service.</li><li>
This position requires availability to work some holidays, evenings and weekends as needed.</li></ul>
Our Investment in You
Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:<ul><li>
Medical, Dental, Vision, Life, AD&amp;D and STD Insurance</li><li>
Tuition Reimbursement</li><li>
Career Advancement and Training</li><li>
Funeral and Cemetery Benefits</li><li>
Employee Referral Bonus</li><li>
401k with Company Match</li></ul>
Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.</div>

Administrator

Search 10000+ Customer service administrator jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer service administrator jobs Near Me

Customer Service Administrator 2

Service Administrator

Office Administrator

Office Administrator

Service Administrator/Dispatcher

Customer Relations Administrator

Administrator