call center agent

call center specialist

customer service advisor (smart village) Jobs in Giza

customer service advisor (smart village)

customer service representative Jobs in Giza

customer service representative

customer success specialist

customer service advisor

Concentrix

<ul><li>Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.</li><li>Actively listen to understand customer needs and provide tailored solutions.</li><li>Use our CRM system to log interactions, track cases, and follow up on outstanding issues.</li><li>Collaborate with other departments to resolve complex queries and improve processes.</li><li>Share customer feedback with the team to help enhance products, services, and experiences</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Smart Village: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (C1 level) (Required)</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Smart Village)

PCCW Global

<div><div><div><div><div><div><h1 class="jobSectionHeader"><b>客户服务专员
</b></h1></div></div></div></div><div><div><div><div><p>工作职责:<br>
1.领导客服团队，于专业联络中心内，为客户提供卓越的服务；<br>
2.通过适当的激励和在职培训，确保团队达到项目要求的服务水平和标准；<br>
3.有效执行项目的工作指标，确保服务品质，定期总结汇报运作情况。</p>
</div></div></div></div></div><div><div><div><div><div>Ref ID: 60786
</div></div></div></div><div><div><div><div>Location:
GZ, GD, CN
</div></div></div></div><div><div><div><div>Business Unit: Commercial Group
</div></div></div></div><div><div><div><div>Full Time/ Part Time: Full Time
</div></div></div></div><div><div><div><div>Job Function: Customer Service
</div></div></div></div><div><div><div><div>Featured Job Category::</div></div></div></div></div></div><p></p>

客户服务专员

<div><div><div><div><div><div><h1 class="jobSectionHeader"><b>客户服务代表
</b></h1></div></div></div></div><div><div><div><div><p>岗位职责:</p>
<div>
<ul><li>为顾客提供优质的客户服务, 解答电话查询及输入有关客户查询的资料；</li></ul>
<ul><li>能够有效地与客户沟通，根据要求，回答客户各类咨询及疑难解答；</li></ul>
<ul><li>良好的沟通技巧，运用粤语通过电话解答客户；</li></ul>
<ul><li>不涉及销售或客户推广工作。</li></ul>
</div></div></div></div></div></div><div><div><div><div><div>Ref ID: 60494
</div></div></div></div><div><div><div><div>Location:
GZ, GD, CN
</div></div></div></div><div><div><div><div>Business Unit: Commercial Group
</div></div></div></div><div><div><div><div>Full Time/ Part Time: Full Time
</div></div></div></div><div><div><div><div>Job Function: Customer Service
</div></div></div></div><div><div><div><div>Featured Job Category::</div></div></div></div></div></div><p></p>

客户服务代表

<p>Salary: up to 31K UP to 35K<br/>Must be flixable with rotational shifts &amp; night shifts * Promotion after 6 months.<br/>* Paid training<br/>* Medical and Social insurance<br/>* Transportation Provided<br/>* KPIs Paid in Euro which means your salary increases whenever the Euro rate changes</p><p>Job Types: Full-time, New grad</p><p>Pay: E&pound;31,000.00 - E&pound;35,000.00 per month</p><p>Work Location: In person</p>

German Customer Service Agent

MC Ledger

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products.<br>
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling.<br>
They act as the main point of contact and trusted advisor for customers.<br>
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Intelcia

<p>Intelcia is launching a new queue, and we are on the hunt for native German talent!</p><p>If you are looking for a fresh start with a competitive salary and a team that feels like family, look no further.</p><p>What we offer:</p><p>A role for native Germans.</p><p>A salary that actually competes.</p><p>A launch queue with huge growth potential.</p><p>Sounds like you? Then don't wait! Call or send a WhatsApp message now to +201505361197</p><p>#GermanJobs #Intelcia #Hiring #NativeSpeaker #CompetitiveSalary #NewProject</p><p>Job Type: Full-time</p><p>Pay: From E&pound;32,000.00 per month</p><p>Work Location: In person</p>

German customer service representative

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
 Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</li><li>
 5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</li><li>
Experience managing a portfolio of SME clients is highly desirable</li><li>
 Strong proficiency in accounting software.</li><li>
 Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</li><li>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</li><li>
 Highly organized and capable of managing multiple client accounts</li><li>
 Strong attention to detail and sense of accountability for report accuracy and timelines</li><li>
 Fluency in English (B2+) is required.</li></ul></div>

Financial Account Manager (Financial Services)

Explore 81+ Customer service advisor in Giza this April. Find roles across top companies and apply now to boost your career.