customer service advisor

<div>
 
 
 Life is too short to work with jerks.
 
 
 
 
 Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
 
 
 We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
 
 
 If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let&rsquo;s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.
 
 
 
 Summary
 
 
 
 Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD Dental &amp; Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.
 
 
 
 
 This position is 100%
 
 
 
 
 work
 
 
 
 
 from home.  All remote employees must
 
 
 
 
 maintain
 
 
 
 
 a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.
 
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Handles both inbound and outbound communication with members and/or providers.
 </li>
 <li>
 Communicates with clients across multiple channels, including phone, email, and chat.
 </li>
 <li>
 Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
 </li>
 <li>
 Refers new product enrollment or changes to existing enrollment to a licensed agent.
 </li>
 <li>
 Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
 </li>
 <li>
 Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
 </li>
 <li>
 Continually maintains working knowledge of all company products and services.
 </li>
 <li>
 Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
 </li>
 <li>
 Builds trust with members across the healthcare life cycle and improves member retention.
 </li>
 <li>
 Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
 </li>
 <li>
 Attends and participates in team meetings, skill builders, training exercises.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2+ years of customer service or call center experience
 </li>
 <li>
 College degree preferred, but not required
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proficient computer skills including MS Word, Excel, Outlook, Teams
 </li>
 <li>
 Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
 </li>
 <li>
 Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)
 
 
 </li>
 </ul>
 
 NCD Benefits
 
 
 
 <ul>
 <li>
 Company-paid health, dental, life, and disability insurance
 </li>
 <li>
 401(k) with employer match
 </li>
 <li>
 Opportunity for professional development
 </li>
 <li>
 Work from home allowance and support
 </li>
 <li>
 Positive work environment
 
 
 </li>
 </ul>
 Compensation: $17.50&ndash;$18.50 per hour, based on experience and qualifications.
 
 
 Check us out on Glassdoor!
</div>

Customer Service Advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Hurghada
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Hurghada

<div>Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
In this role, you'll:
<ul><li>Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.</li></ul>
<ul><li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li></ul>
<ul><li>Build deep product and service knowledge to deliver confident and accurate support.</li></ul>
<ul><li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li></ul>
<ul><li>Create positive customer experiences through personalized assistance and clear communication.</li></ul>
<ul><li>Collaborate within a dynamic and supportive team to achieve shared service and performance goals.</li></ul>
Essential Functions / Core Responsibilities:
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li></ul>
<ul><li>Clarify customer requirements using effective probing and decision-support tools.</li></ul>
<ul><li>Listen attentively, demonstrate empathy, and build strong customer rapport.</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li></ul>
<ul><li>Maintain working knowledge of client products and services.</li></ul>
<ul><li>Prepare complete and accurate documentation, including account notations.</li></ul>
<ul><li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li></ul>
<ul><li>Identify opportunities to offer additional products or services when appropriate.</li></ul>
Candidate Profile:
<ul><li>Proficiency in Spanish and English, both written and verbal.</li></ul>
<ul><li>High school diploma required; relevant experience is an advantage.</li></ul>
<ul><li>Excellent communication, interpersonal, and customer engagement skills.</li></ul>
<ul><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>
<ul><li>Strong multitasking, prioritization, and adaptability skills.</li></ul>
<ul><li>Basic computer skills and system navigation capability.</li></ul>
<ul><li>Ability to work independently and collaboratively within a team.</li></ul>
<ul><li>Detail-oriented, dependable, and professional.</li></ul>
<ul><li>Patient, composed, and solution-oriented in all customer interactions.</li></ul>
<ul><li>Flexible to work rotating shifts as required.</li></ul>
<ul><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li></ul>
Career Framework Role:
Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
What We Offer:
<ul><li>Competitive Salary</li></ul>
<ul><li>Transportation Provided</li></ul>
<ul><li>Medical &amp; Social Insurance</li></ul>
<ul><li>Fast track for promotions within 6 months</li></ul>
<ul><li>Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)</li></ul>
<ul><li>Supportive, inclusive, and growth-focused work environment</li></ul>
Additional Information:
Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

Customer Service Advisor – Spanish Speakers - Cairo

<div>Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
In this role, you'll:
<ul><li>Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.</li></ul>
<ul><li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li></ul>
<ul><li>Build deep product and service knowledge to deliver confident and accurate support.</li></ul>
<ul><li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li></ul>
<ul><li>Create positive customer experiences through personalized assistance and clear communication.</li></ul>
<ul><li>Collaborate within a dynamic and supportive team to achieve shared service and performance goals.</li></ul>
Essential Functions / Core Responsibilities:
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li></ul>
<ul><li>Clarify customer requirements using effective probing and decision-support tools.</li></ul>
<ul><li>Listen attentively, demonstrate empathy, and build strong customer rapport.</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li></ul>
<ul><li>Maintain working knowledge of client products and services.</li></ul>
<ul><li>Prepare complete and accurate documentation, including account notations.</li></ul>
<ul><li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li></ul>
<ul><li>Identify opportunities to offer additional products or services when appropriate.</li></ul>
Candidate Profile:
<ul><li>High school diploma required; relevant experience is an advantage.</li></ul>
<ul><li>Excellent communication, interpersonal, and customer engagement skills.</li></ul>
<ul><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>
<ul><li>Strong multitasking, prioritization, and adaptability skills.</li></ul>
<ul><li>Basic computer skills and system navigation capability.</li></ul>
<ul><li>Ability to work independently and collaboratively within a team.</li></ul>
<ul><li>Detail-oriented, dependable, and professional.</li></ul>
<ul><li>Patient, composed, and solution-oriented in all customer interactions.</li></ul>
<ul><li>Flexible to work rotating shifts as required.</li></ul>
<ul><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li></ul>
Career Framework Role:
Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
What We Offer:
<ul><li>Competitive Salary</li></ul>
<ul><li>Transportation Provided</li></ul>
<ul><li>Medical &amp; Social Insurance</li></ul>
<ul><li>Fast track for promotions within 6 months</li></ul>
<ul><li>Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)</li></ul>
<ul><li>Supportive, inclusive, and growth-focused work environment</li></ul>
Additional Information:
Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
Disclaimer:
The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

Customer Service Advisor – English Speakers - Alexandria

Customer Service Advisor – English Speakers - Cairo

<div>Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
In this role, you'll:
<ul><li>Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.</li></ul>
<ul><li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li></ul>
<ul><li>Build deep product and service knowledge to deliver confident and accurate support.</li></ul>
<ul><li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li></ul>
<ul><li>Create positive customer experiences through personalized assistance and clear communication.</li></ul>
<ul><li>Collaborate within a dynamic and supportive team to achieve shared service and performance goals.</li></ul>
Essential Functions / Core Responsibilities:
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li></ul>
<ul><li>Clarify customer requirements using effective probing and decision-support tools.</li></ul>
<ul><li>Listen attentively, demonstrate empathy, and build strong customer rapport.</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li></ul>
<ul><li>Maintain working knowledge of client products and services.</li></ul>
<ul><li>Prepare complete and accurate documentation, including account notations.</li></ul>
<ul><li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li></ul>
<ul><li>Identify opportunities to offer additional products or services when appropriate.</li></ul>
Candidate Profile:
<ul><li>Proficiency in German and English, both written and verbal.</li></ul>
<ul><li>High school diploma required; relevant experience is an advantage.</li></ul>
<ul><li>Excellent communication, interpersonal, and customer engagement skills.</li></ul>
<ul><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>
<ul><li>Strong multitasking, prioritization, and adaptability skills.</li></ul>
<ul><li>Basic computer skills and system navigation capability.</li></ul>
<ul><li>Ability to work independently and collaboratively within a team.</li></ul>
<ul><li>Detail-oriented, dependable, and professional.</li></ul>
<ul><li>Patient, composed, and solution-oriented in all customer interactions.</li></ul>
<ul><li>Flexible to work rotating shifts as required.</li></ul>
<ul><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li></ul>
Career Framework Role:
Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
What We Offer:
<ul><li>Competitive Salary</li></ul>
<ul><li>Transportation Provided</li></ul>
<ul><li>Medical &amp; Social Insurance</li></ul>
<ul><li>Fast track for promotions within 6 months</li></ul>
<ul><li>Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)</li></ul>
<ul><li>Supportive, inclusive, and growth-focused work environment</li></ul>
Additional Information:
Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

Customer Service Advisor – German Speakers - Hurghada

<div>Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
In this role, you'll:
<ul><li>Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.</li></ul>
<ul><li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li></ul>
<ul><li>Build deep product and service knowledge to deliver confident and accurate support.</li></ul>
<ul><li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li></ul>
<ul><li>Create positive customer experiences through personalized assistance and clear communication.</li></ul>
<ul><li>Collaborate within a dynamic and supportive team to achieve shared service and performance goals.</li></ul>
Essential Functions / Core Responsibilities:
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li></ul>
<ul><li>Clarify customer requirements using effective probing and decision-support tools.</li></ul>
<ul><li>Listen attentively, demonstrate empathy, and build strong customer rapport.</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li></ul>
<ul><li>Maintain working knowledge of client products and services.</li></ul>
<ul><li>Prepare complete and accurate documentation, including account notations.</li></ul>
<ul><li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li></ul>
<ul><li>Identify opportunities to offer additional products or services when appropriate.</li></ul>
Candidate Profile:
<ul><li>Proficiency in Hebrew and English, both written and verbal.</li></ul>
<ul><li>High school diploma required; relevant experience is an advantage.</li></ul>
<ul><li>Excellent communication, interpersonal, and customer engagement skills.</li></ul>
<ul><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>
<ul><li>Strong multitasking, prioritization, and adaptability skills.</li></ul>
<ul><li>Basic computer skills and system navigation capability.</li></ul>
<ul><li>Ability to work independently and collaboratively within a team.</li></ul>
<ul><li>Detail-oriented, dependable, and professional.</li></ul>
<ul><li>Patient, composed, and solution-oriented in all customer interactions.</li></ul>
<ul><li>Flexible to work rotating shifts as required.</li></ul>
<ul><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li></ul>
Career Framework Role:
Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
What We Offer:
<ul><li>Competitive Salary</li></ul>
<ul><li>Transportation Provided</li></ul>
<ul><li>Medical &amp; Social Insurance</li></ul>
<ul><li>Fast track for promotions within 6 months</li></ul>
<ul><li>Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)</li></ul>
<ul><li>Supportive, inclusive, and growth-focused work environment</li></ul>
Additional Information:
Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

Customer Service Advisor – Hebrew Speakers - Cairo

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