customer service advisor

Sutherland

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:<ul><li>
Handling customer interactions with efficiency and empathy.</li><li>
️ Providing tailored solutions to meet customer needs.</li><li>
Ensuring a positive customer experience through effective communication and professional phone etiquette.</li></ul>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 What we&rsquo;re looking for:
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience 
✅ Problem-solving, active listening, &amp; attention to detail 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Advisor

WesBanco Bank, Inc.

<div><div>Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services. From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers to determine their needs and make recommendations and referrals for products and services to internal and external partners as applicable.
In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships. The CSA may participate in community service opportunities in the specific community or market.
Essential Functions:

Excellent Customer Service

Operational and Security Proficiency

Identify referral opportunities

Relationship building

Promotion of Bank's products and services

Business development (inside and outside)

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Initiate conversations to effectively assess the financial needs of Banking Center customers and be capable of effectively making recommendations and referring customers to business partners for promotion of bank products and services.
Accepts and accurately processes all financial service transactions.

Responsible for opening new deposit accounts and operating a cash drawer while following proper balancing and cash handling procedures along with uncovering other opportunities for products and services as well as making qualified referrals.

Complies and operates within security and audit procedures.

Consistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Sets priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.

Educates bank team on uncovering opportunities to help advance financial wellness of customers.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Sound mathematical and analytical skills preferred.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The employee must occasionally lift and/or move up to 10 pounds.
</div>
Requirements:
<div>High school diploma required.
Banking, cash handling, sales, and customer service experience preferred.</div></div>

Customer Service Advisor 1 - Mason

Delivery Hero

<div>Company Description 
About instashop:
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region. 
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 
Job Description 
About the role: 
As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback. 

Day-to-Day Responsibilities:<ul><li>
Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>
Act as a role model and mentor to the Associates and Coordinators</li><li>
Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>
Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>
Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>
Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>
Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>
Participating in initiatives designed to improve customer satisfaction and business performance</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; bachelor's degree preferred.</li><li>
Minimum 3+ years of experience in customer service or call center roles</li></ul>
What you will bring<ul><li>
Ability to multitask and handle high call volumes</li><li>
Effective time management &amp; organizational skills</li><li>
Exceptional interpersonal and problem-solving skills</li><li>
Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>
Genuine care and concern for customer concerns and satisfaction</li><li>
Strong communication skills in English, both verbal and written</li></ul></div>

Customer Service Advisor (instashop)

<div>Description de l'entreprise 
Customer Service Specialist &ndash; French Account
Location
On-site in New Cairo
Job Type
Full-time 
Description du poste 
Main Responsibilities<ul><li>
Answer customer questions and provide support</li><li>
Resolve issues politely and efficiently</li><li>
Communicate clearly with customers over the phone</li><li>
Ensure customers feel valued and satisfied</li><li>
Work with the team to deliver great service</li></ul> 
Qualifications 
✅ Requirements<ul><li>
Fresh graduates or college dropouts can apply</li><li>
Good communication &amp; customer service skills</li><li>
Fluent English (B2&ndash;C1)</li><li>
Positive attitude and willingness to learn</li><li>
Strong listening &amp; problem-solving skills</li><li>
Team player</li><li>
Ability to work night / overnight shifts</li></ul> 

Informations suppl&eacute;mentaires 
Benefits<ul><li>
Attractive salary</li><li>
Fully paid training</li><li>
KPIs paid during the first 3 months</li><li>
Social &amp; medical insurance</li><li>
Free transportation</li><li>
Overnight shift allowance</li><li>
Career growth and promotion opportunities</li></ul>
How to Apply
Send your CV to:
rania.sekik@sutherlandglobal.com</div>

French customer service advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Talent Development Company

About the RoleWe are seeking a highly articulate and professional Customer Service Advisor to join our growing team. This role is specifically suited for candidates with exceptional English communication skills and a neutral or British-accented speaking style, capable of confidently engaging with UK-based clients.This is a client-facing role with a strong sales focus, involving both inbound and outbound communication. The ideal candidate will be polished, well-spoken, and capable of building trust with international clients while converting leads into booked consultations.Key Responsibilities<ul><li>Handle inbound and outbound calls with UK-based clients in a professional and confident manner</li><li>Conduct client consultations via video (camera-on required)</li><li>Convert leads into booked consultations for senior team members</li><li>Manage and respond to enquiries via CRM systems, WhatsApp, and phone</li><li>Maintain accurate and detailed customer records in the CRM</li><li>Follow up with leads and nurture long-term client relationships</li><li>Provide clear, accurate, and professional responses to client queries</li><li>Consistently meet daily and weekly call and booking targets</li></ul>Requirements<ul><li>Female candidates only</li><li>Bachelor&rsquo;s degree (mandatory) from a top-tier institution such as:</li></ul>o Lahore University of Management Sciences (LUMS)o Beaconhouse National University (BNU)o Lahore Grammar School (LGS) background (A-Levels)o International School Lahore (ISL)o Roots International Schools / Roots Millenniumo Other institutions with a strong English-medium academic background<ul><li>Exceptional spoken English with a clear, neutral or British-accented tone</li><li>Demonstrated ability to communicate fluently and confidently with UK-based clients</li><li>Prior experience in customer service, sales, or client-facing roles (preferred)</li><li>Strong interpersonal and persuasion skills</li><li>Comfortable working in a target-driven, performance-based environment</li><li>Proficiency in CRM systems, calling tools, and WhatsApp communication</li><li>Professional demeanor with a strong willingness to learn and grow</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based bonuses</li><li>Fully remote work setup (within Pakistan)</li><li>Clear growth and career progression opportunities</li><li>Supportive, high-performance team environment</li></ul>Additional Information<ul><li>A reliable high-speed internet connection and a quiet, professional workspace are essential</li><li>Occasional in-person meetings may be required based on business needs</li></ul>If you meet the above criteria and possess exceptional English communication skills with a polished accent, we encourage you to apply and become part of a fast-growing, professional team.Job Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working full time on remote basis?</li></ul>Work Location: Remote

Customer Service Advisor (Remote – Pakistan) | Female Only

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Abudhabi
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Abudhabi

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