customer service advisor

Samra Facilities

<p>The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.</p><p>Key Responsibilities</p><p>Serve as the first point of contact for all client inquiries, requests, and complaints</p><p>Receive, log, and prioritize service requests through helpdesk system or CAFM software</p><p>Coordinate with site teams to assign and track work orders until completion</p><p>Communicate service schedules, updates, and completion status to clients</p><p>Monitor response times and SLA compliance for all service requests</p><p>Conduct follow-up calls to ensure customer satisfaction with completed work</p><p>Escalate urgent issues and critical complaints to management promptly</p><p>Maintain accurate records of all interactions, requests, and resolutions</p><p>Prepare regular reports on service request trends, completion rates, and client feedback</p><p>Coordinate scheduled preventive maintenance activities with clients to minimize disruption</p><p>Process service requests for permits, access cards, and facility bookings</p><p>Support the invoicing process by tracking billable services and work orders</p><p>Assist in conducting client satisfaction surveys and gathering feedback</p><p>Maintain positive client relationships through professional and courteous service</p><p>Support contract management activities and documentation</p><p>Qualifications &amp; Requirements</p><p>Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field</p><p>Minimum 2-4 years of experience in customer service, preferably in facilities management or real estate</p><p>Excellent verbal and written communication skills in English (Arabic is mandatory)</p><p>Proficiency in CAFM software, CRM systems, and MS Office applications</p><p>Strong organizational and multitasking abilities</p><p>Understanding of facilities management services and basic technical terminology</p><p>Professional appearance and demeanor</p><p>Ability to remain calm and professional under pressure</p><p>Problem-solving mindset with customer-first approach</p><p>Flexibility to work shifts if required</p><p>Key Competencies</p><p>Customer service excellence</p><p>Communication and interpersonal skills</p><p>Attention to detail and accuracy</p><p>Time management and prioritization</p><p>Patience and empathy</p><p>Coordination and follow-through</p><p>Conflict resolution</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Customer Service Advisor

Commercial Bank of Dubai

<p>Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</p> <p><strong>Principal Accountabilities:</strong></p> <p><strong>Work Management:</strong></p> <p>Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service.</p> <p>Ensure to serve the customer with token, and encourage customer o use our digital channels.</p> <p>Ensure to provide customer statement and letters within TAT</p> <p>Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</p> <p>Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</p> <p>Remittances (Smart Form &amp; Manual Form)</p> <p>Standing order</p> <p>Trade Finance service documents</p> <p>Special Cheque Book requests</p> <p>Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</p> <p>Returned Cheque process handling</p> <p>Stop payment instructions and execution</p> <p>CDM ,and ATM cash dispute</p> <p>Locker visit and maintenance</p> <p>Contact details update </p> <p>Statement request</p> <p>Trade license update</p> <p>PDC removal request</p> <p>Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</p> <p>Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</p> <p>Ensure that all customer applications submitted through the system within CBD policy guidelines.</p> <p>Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</p> <p>Review customer s database and explore opportunities for the sales of other suitable CBD products.</p> <p>Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</p> <p>Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</p> <p>Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</p> <p>At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment </p> <p>Help Business segment customers for handling their Account related service requests, account opening needs</p> <p><strong>Service and Quality</strong></p> <p>Proactively help customers to reduce their waiting time.</p> <p>Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</p> <p>Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</p>

PricewaterhouseCoopers

<p><b>Primary duties and responsibilities</b></p>
<ul>
 <li>Greet visitors, arrange relevant passes  and make sure all callers and visitors are dealt with promptly, courteously and accurately</li>
 <li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li>
</ul>
<p><b>Internal Process</b></p>
<ul>
 <li>Assist with visitor check-in process</li>
 <li>Maintain visitor and caller logs</li>
 <li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li>
 <li>Answer queries from visitors and callers, and refers them to the appropriate person</li>
 <li>Perform general maintenance of the reception area</li>
 <li>Co-ordinate with Security where relevant</li>
 <li>Support office manager in events planning and organization</li>
 <li>Act in accordance with regulations</li>
 <li>Perform other administrative duties as required</li>
 <li>Learning and Growth</li>
 <li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li>
 <li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li>
</ul>
<p><b>Education</b><br>High school certificate (equivalent) or Bachelor's degree</p>
<p><b>Language</b><br>Fluency  in spoken and written English, proficiency in Arabic is an advantage, French is a plus </p>
<p><b>Overall Experience</b><br>Min 3 years of experience in customer service related role such as front desk or receptionist role</p>
<p><b>Specific Skills </b></p>
<ul>
 <li>Experience with a professional services firm is an advantage </li>
 <li>Strong organizational skills</li>
 <li>Excellent oral communication and interpersonal skills</li>
 <li>Must possess a professional telephone manner</li>
 <li>Demonstrated ability to work under pressure</li>
 <li>Demonstrated ability to work on own initiative</li>
 <li>Demonstrated team player</li>
 <li>Must possess a warm, friendly and professional demeanor</li>
 <li>Basic PC skills on excel and word</li>
 <li>Basic keyboard skills (at least 25 wpm)</li>
</ul>

Orient General Agencies (Bombay) Pvt Ltd.

<p><b>Your Role in the Driver&rsquo;s Seat</b></p><p>As a Service Advisor, you will:</p><p><b>1. Be the Customer's Champion</b></p><ul><li>Serve as the first point of contact for customer queries, maintenance, and emergencies.</li><li>Provide timely updates on service progress and address any concerns proactively.</li><li>Ensure every interaction builds trust and satisfaction.</li></ul><p><b>2. Drive Seamless Service Coordination</b></p><ul><li>Manage appointments for diagnostics, repairs, and regular maintenance.</li><li>Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.</li></ul><p><b>3. Handle Technical and Warranty Matters</b></p><ul><li>Verify warranty coverage for reported issues and guide customers on their options.</li><li>Communicate accurate cost and time estimates in collaboration with service centers.</li></ul><p><b>4. Stay Organized with Documentation</b></p><ul><li>Maintain detailed records of customer interactions, service progress, and resolutions.</li><li>Ensure timely delivery of invoices and updates on payment and delivery statuses.</li></ul><p><b>5. Commit to Excellence</b></p><ul><li>Follow up with customers to ensure satisfaction and gather valuable feedback.</li><li>Encourage positive online reviews, reinforcing A-Cars&rsquo; reputation.</li></ul><p>&middot; Any other work that the company feels you are fit to execute.</p><p><b>What You Bring to the Table</b></p><ul><li><b>Experience</b>: Proven experience in customer service or automotive roles (preferred).</li><li><b>Skills</b>:</li><li>Stellar communication and organizational abilities.</li><li>Familiarity with car maintenance and warranty processes is a bonus.</li><li>Proficiency with CRM tools and software systems.</li><li><b>Education</b>: High school diploma required; technical certifications preferred.</li></ul><p><b>What&rsquo;s in it for You?</b></p><ul><li>Competitive salary with attractive benefits.</li><li>Opportunities to grow within a premium automotive brand.</li><li>A collaborative environment where your skills and ideas are valued.</li></ul><p><b>About A-Cars Auto-Expert Advisory</b></p><p>At A-Cars, our mission is simple: <b>to make owning a luxury vehicle stress-free and rewarding</b>. From tailored maintenance services to expert breakdown assistance, we prioritize saving time and reducing costs for our customers while delivering an exceptional experience.</p><p>If you are passionate about cars, service excellence, and creating unforgettable customer journeys, <b>we want you on our team</b>.</p><p><b>Drive customer satisfaction. Grow your career. Arrive with A-Cars.</b></p><p>Skills :-</p><p>1) Basic knowledge of computer</p><p>2) soft spoken</p><p>3) fluent english</p><p>4) Fresher accepted</p><p>5) Both Male and female candidates available for hiring.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;10,706.60 - &#8377;20,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 8928983020</p>

Customer Service Advisor (Full-time)

<div><div><div><div><div>Description</div>
<div><div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.</div><div></div><div><br>
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.</div><div></div><div><br>
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile</div><div></div><div><b><br>
Job Purpose:</b></div><div></div><div><br>
Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</div><div></div><div><b><br>
Principal Accountabilities:</b></div><div></div><div><b><br>
Work Management:</b></div><div></div><div><br>
Act as first point of contact in understanding customer&rsquo;s requirements, queries and assist walk-in customers to select appropriate service.</div><div></div><div><br>
Ensure to serve the customer with token, and encourage customer o use our digital channels.</div><div></div><div><br>
Ensure to provide customer statement and letters within TAT</div><div></div><div><br>
Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</div><div></div><div><br>
Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</div><div></div><div><br>
Remittances (Smart Form &amp; Manual Form)</div><div></div><div><br>
Standing order</div><div></div><div><br>
Trade Finance service documents</div><div></div><div><br>
Special Cheque Book requests</div><div></div><div><br>
Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</div><div></div><div><br>
Returned Cheque process handling</div><div></div><div><br>
Stop payment instructions and execution</div><div></div><div><br>
CDM ,and ATM cash dispute</div><div></div><div><br>
Locker visit and maintenance</div><div></div><div><br>
Contact details update</div><div></div><div><br>
Statement request</div><div></div><div><br>
Trade license update</div><div></div><div><br>
PDC removal request</div><div></div><div><br>
Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</div><div></div><div><br>
Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</div><div></div><div><br>
Ensure that all customer applications submitted through the system within CBD policy guidelines.</div><div></div><div><br>
Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</div><div></div><div><br>
Review customer&rsquo;s database and explore opportunities for the sales of other suitable CBD products.</div><div></div><div><br>
Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</div><div></div><div><br>
Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</div><div></div><div><br>
Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</div><div></div><div><br>
At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment</div><div></div><div><br>
Help Business segment customers for handling their Account related service requests, account opening needs</div><div></div><div><b><br>
Service and Quality</b></div><div></div><div><br>
Proactively help customers to reduce their waiting time.</div><div></div><div><br>
Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</div><div></div><div><br>
Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</div></div><br>
<div></div>
</div></div><div><div><div>Requirements</div>
<div><div><b>Education and Experience:</b></div><div></div><div><br>
Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.</div><div></div><div><br>
3 &ndash; 4 years of experience in Branch Banking would be preferred</div></div></div></div></div></div><p></p>

Customer Service Advisor ( UAE National )

QuickfirmX

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/10/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Customer Service
</div></div><div><p>Salary</p>
<div>31000
</div></div><div><p>City</p>
<div>Giza
</div></div><div><p>State/Province</p>
<div>AI Jizah
</div></div><div><p>Country</p>
<div>Egypt
</div></div><div><p>Zip/Postal Code</p>
<div>12577</div></div></ul></div>
<br><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><div>QuickfirmX is hiring Customer Service Advisors for Concentrix &ndash; French-speaking accounts based in Smart Village, Giza.<br>
</div><div>
Join one of the world&rsquo;s top BPO companies and deliver exceptional customer experiences for leading global brands.</div><p></p><h3 class="jobSectionHeader"><b><br>
Job Role</b></h3><ul><li><p><br>
Handle customer interactions via calls, chats, and emails in French.</p></li><li><p><br>
Resolve product or service-related issues efficiently and professionally.</p></li><li><p><br>
Follow internal company procedures and performance standards.</p></li><li><p><br>
Maintain polite, clear, and professional communication at all times.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li><p><br>
Ensure customer satisfaction and meet service quality KPIs.</p></li><li><p><br>
Accurately document all customer interactions.</p></li><li><p><br>
Build strong rapport with customers and offer suitable solutions or recommendations.</p></li><li><p><br>
Collaborate with your team to achieve shared goals and maintain a positive work environment.</p></li><li><p><br>
Participate in training and development programs.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li><p>
French Language Level: Minimum B2 or B2+</p></li><li><p><br>
English Language Level: Minimum B1</p></li><li><p><br>
Education: Graduates only</p></li><li><p><br>
Location: Must be able to work onsite in Smart Village, Giza</p></li><li><p><br>
Excellent communication and problem-solving skills.</p></li><li><p><br>
Ability to multitask and work under pressure.</p></li><li><p><br>
Previous customer service experience is a plus, but not mandatory.</p></li><li><p><br>
Strong teamwork and adaptability to dynamic environments.</p></li></ul><h3 class="jobSectionHeader"><b><br>
Shifts</b></h3><ul><li><p><br>
Rotational shifts (24/7), flexibility required.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li><p>
Salary: Up to 31,000 EGP gross /month</p></li><li><p><br>
Full medical and social insurance</p></li><li><p><br>
Paid training provided</p></li><li><p><br>
Transportation available</p></li><li><p><br>
Career growth opportunities within Concentrix</p></li><li><p><br>
Two days off per week</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Interview Process</b></h3><ul><li><p><br>
Initial Assessment &ndash; Conducted online by QuickfirmX (mandatory)</p></li><li><p><br>
Final Interview &ndash; Conducted onsite at Concentrix Smart Village</p></li></ul><p></p><div><br>
If you&rsquo;re fluent in French, confident in English, and looking for a rewarding career with one of the world&rsquo;s most reputable customer experience leaders<br>
</div><div>
Apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs, and start your journey with Concentrix Smart Village.</div></div></div><p></p>

French-Speaking Customer Service Advisor

MyEyeDr.

<div><p><b>Description</b>
</p><p><b>About the role</b><br>
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.</p><p><b>
You Will</b></p><ul><li>
Provide patients with exceptional customer service by understanding and advising the patient&rsquo;s needs</li><li>
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit</li><li>
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust</li><li>
Provide patients with comprehensive explanation of insurance benefits</li><li>
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear</li><li>
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames</li><li>
Collaborate with doctor(s) and team members to provide seamless patient experience</li><li>
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients</li><li>
Participate in other office duties as assigned</li></ul><p><b>
About You</b></p><ul><li>
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)</li><li>
A proactive approach to problem solving with an entrepreneurial spirit</li><li>
Willing to learn about industry, product, and services</li><li>
Ability to sell with a desire to meet office goals with a &ldquo;can do&rdquo; attitude</li><li>
Friendly, caring, and patient-centric person who thrives in a fast-paced environment</li><li>
Team player who is willing to collaborate to provide the best patient experience</li></ul><p><b>
Growth With Us</b></p><ul><li>
Grow and develop your career through role specific training programs</li><li>
Be offered an opportunity to earn bonuses and commission (role specific)</li><li>
Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more</li><li>
Participate in our Vision coverage and associate discounts on our products</li><li>
Participate in our 401(k) with competitive company match</li><li>
Accrue PTO and paid holidays from day one</li></ul><p><b>
Introduction | MyEyeDr.</b></p><p>
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.</p><p>
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients&rsquo; needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.</p><p><i>
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.</i></p></div><p></p>

Eyewear Customer Service/Sales Advisor

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