customer service advisor

Morley

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Indiana residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Indiana resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be physically connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Indiana residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Ohio residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Ohio resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be physically connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Ohio residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Kentucky residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Kentucky resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be physically connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Kentucky residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Alabama residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Alabama resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be physically connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Alabama residents)

MyEyeDr.

<div><p><b>Description</b>
</p><p><b>About the role</b><br>
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.</p><p><b>
You Will</b></p><ul><li>
Provide patients with exceptional customer service by understanding and advising the patient&rsquo;s needs</li><li>
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit</li><li>
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust</li><li>
Provide patients with comprehensive explanation of insurance benefits</li><li>
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear</li><li>
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames</li><li>
Collaborate with doctor(s) and team members to provide seamless patient experience</li><li>
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients</li><li>
Participate in other office duties as assigned</li></ul><p><b>
About You</b></p><ul><li>
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)</li><li>
A proactive approach to problem solving with an entrepreneurial spirit</li><li>
Willing to learn about industry, product, and services</li><li>
Ability to sell with a desire to meet office goals with a &ldquo;can do&rdquo; attitude</li><li>
Friendly, caring, and patient-centric person who thrives in a fast-paced environment</li><li>
Team player who is willing to collaborate to provide the best patient experience</li></ul><p><b>
Growth With Us</b></p><ul><li>
Grow and develop your career through role specific training programs</li><li>
Be offered an opportunity to earn bonuses and commission (role specific)</li><li>
Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more</li><li>
Participate in our Vision coverage and associate discounts on our products</li><li>
Participate in our 401(k) with competitive company match</li><li>
Accrue PTO and paid holidays from day one</li></ul><p><b>
Introduction | MyEyeDr.</b></p><p>
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.</p><p>
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients&rsquo; needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.</p><p><i>
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.</i></p></div><p></p>

Eyewear Customer Service/Sales Advisor

<div><p><b>Description</b>
</p><p><b>About the role</b><br>
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.</p><p>
The wage range for this position is $15.00 to $21.25 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.</p><p><b>
You Will</b></p><ul><li>
Provide patients with exceptional customer service by understanding and advising the patient&rsquo;s needs</li><li>
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit</li><li>
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust</li><li>
Provide patients with comprehensive explanation of insurance benefits</li><li>
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear</li><li>
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames</li><li>
Collaborate with doctor(s) and team members to provide seamless patient experience</li><li>
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients</li><li>
Participate in other office duties as assigned</li></ul><p><b>
About You</b></p><ul><li>
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)</li><li>
A proactive approach to problem solving with an entrepreneurial spirit</li><li>
Willing to learn about industry, product, and services</li><li>
Ability to sell with a desire to meet office goals with a &ldquo;can do&rdquo; attitude</li><li>
Friendly, caring, and patient-centric person who thrives in a fast-paced environment</li><li>
Team player who is willing to collaborate to provide the best patient experience</li></ul><p><b>
Growth With Us</b></p><ul><li>
Grow and develop your career through role specific training programs</li><li>
Participate in our Vision coverage and associate discounts on our products</li></ul><p><b>
Introduction | MyEyeDr.</b></p><p>
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.</p><p>
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients&rsquo; needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.</p><p><i>
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.</i></p></div><p></p>

Eyewear Customer Service/Sales Advisor Part Time

Tesla

<div><b>What to Expect</b><div>
As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.</div><br>
<b>
What You'll Do</b><div><ul><li>
Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments</li><li>
Demonstrate expertise in selling Tesla&rsquo;s products and services</li><li>
Maximize scheduling efficiency to improve customer experiences</li><li>
Compile reports for performance improvement and support training</li><li>
Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience</li><li>
Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report</li><li>
Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
At least 1 year of customer service experience</li><li>
Proactive team member and ability to develop collaborative relationships</li><li>
Highly organized and excellent written and verbal communication skills</li><li>
Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)</li><li>
Ability to work evening hours, weekends, and holidays in a retail environment</li><li>
Valid driver's license required</li><li>
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment</li><li>
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li>
</ul></div><div>Expected Compensation</div><div><ul><li>
Tesla Advisor, Delivery - $21.57 - $29.64/hour</li><li>
Tesla Advisor, Delivery III - $23.56 - $35.34/hour</li><li>
Sr. Tesla Advisor, Delivery - $27.36 - $41.04/hour</li></ul>
+ cash and stock awards + benefits for all levels<p>
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p></div><br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.<br>
<br>
We will accept applications for this job until August 23, 2026, after which this posting will be removed.</div>

Tesla Advisor, Delivery

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