customer service advisor

Raya CX

<div>
 , Permanent
 <br/>
 <br/>
 Position: FinTech Customer Service Advisor
 <br/>
 <br/>
 Company Overview:
 <br/>
 <br/>
 RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
 <br/>
 <br/>
 Job Overview:
 <br/>
 <br/>
 As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
  </li>
  <li>
   Troubleshoot and resolve customer issues, escalating to higher levels when necessary
  </li>
  <li>
   Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
  </li>
  <li>
   Identify and suggest improvements to processes and procedures to enhance the customer experience
  </li>
  <li>
   Collaborate with other teams, such as sales and product development, to address customer needs and concerns
  </li>
  <li>
   Keep accurate records of customer interactions and transactions
  </li>
  <li>
   Meet and exceed individual and team performance targets and KPIs
  </li>
  <li>
   Continuously seek opportunities to improve customer satisfaction and retention rates
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in Business, Finance, or a related field
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to handle multiple tasks and prioritize effectively
  </li>
  <li>
   Strong problem-solving and decision-making abilities
  </li>
  <li>
   Proficiency in Microsoft Office and CRM software
  </li>
  <li>
   Good in English
  </li>
  <li>
   Strong understanding of FinTech products and services is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary and benefits package
  </li>
  <li>
   Opportunities for growth and career advancement
  </li>
  <li>
   Dynamic and supportive work environment
  </li>
  <li>
   Training and development programs
  </li>
  <li>
   Health insurance and other employee benefits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
</div>


FinTech Customer Service Advisor

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 <br/>
 <br/>
 OPERATIONS
 <br/>
 <br/>
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 <br/>
 <br/>
 THE ROLE
 <br/>
 <br/>
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Online Customer support via several channels including phone, email, and social media;
  </li>
  <li>
   Support of sales by being aware of current trends, styles, and availability of products;
  </li>
  <li>
   Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
  </li>
  <li>
   Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
  </li>
  <li>
   Being front line voice and ears of Farfetch
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Native Arabic speaker;
  </li>
  <li>
   Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
  </li>
  <li>
   Experienced in customer service ( 1 year), in a fashion environment;
  </li>
  <li>
   Proficient in the use of IT systems, both customer service specific and windows packages;
  </li>
  <li>
   Experience with written skills;
  </li>
  <li>
   Knowledgeable of fashion/fashion brands;
  </li>
  <li>
   Exceed customers' expectations;
  </li>
  <li>
   Available to work in Cairo (hybrid work)
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EQUAL OPPORTUNITIES STATEMENT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>


Customer Service Advisor (English Speaker)

Farfetch

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.</div><div></div><div><br>
OPERATIONS</div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><br>
THE ROLE</div><div>
We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU'LL DO</b></h3><ul><li><ul><li>
Online Customer support via several channels including phone, email, and social media;</li><li>
Support of sales by being aware of current trends, styles, and availability of products;</li><li>
Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;</li><li>
Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;</li><li>
Being front line voice and ears of Farfetch.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
Native Arabic speaker;</li><li>
Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written</li><li>
Experienced in customer service ( 1 year), in a fashion environment;</li><li>
Proficient in the use of IT systems, both customer service specific and windows packages;</li><li>
Experience with written skills;</li><li>
Knowledgeable of fashion/fashion brands;</li><li>
Exceed customers' expectations;</li><li>
Available to work in Cairo (hybrid work).</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.</li></ul></li></ul></div></div>
<div><div>Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.</div></div></div>

BT Group

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Trainee Customer Service Support Advisor
</b></h1></div></div></div></div><div><div><div><div>Job Req ID: 50524
</div></div></div></div><div><div><div><div>Posting Date: 8 Oct 2025
</div></div></div></div><div><div><div><div>Function: Business Services &amp; Operations
</div></div></div></div><div><div><div><div>Unit: Finance &amp; Business Services
</div></div></div></div><div><div><div><div>Location:
Building No 14 Sector 24 &amp; 25A, Gurugram, India
</div></div></div></div><div><div><div><div>Salary: comptetive
</div></div></div></div><div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Why this job matters</b></h2>
</div><div><p>
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll be doing</b></h2>
</div><div><p>
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.<br>
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.<br>
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.<br>
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.<br>
5. Participates in the continuous improvement activities to improve the customer service team processes.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
The skills you&rsquo;ll need</b></h2>
</div><div><div>Complaint Management</div><div>
Information Management</div><div>
Communication</div><div>
Requirements Analysis</div><div>
Continuous Improvement</div><div>
Issue Resolution</div><div>
Problem Solving</div><div>
Billing</div><div>
Time Management</div><div>
Customer Relationship Management</div><div>
Escalation Management</div><div>
Technical Support</div><div>
Decision Making</div><div>
Growth Mindset</div><div>
Stakeholder Management</div><div>
Inclusive Leadership</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Our leadership standards</b></h2>
</div><div><p><b>
Looking in:</b><br>
<b>Leading inclusively and Safely</b><br>
I inspire and build trust through self-awareness, honesty and integrity.<br>
<b>Owning outcomes</b><br>
I take the right decisions that benefit the broader organisation.</p>
<p><b>Looking out:</b><br>
<b>Delivering for the customer</b><br>
I execute brilliantly on clear priorities that add value to our customers and the wider business.<br>
<b>Commercially savvy</b><br>
I demonstrate strong commercial focus, bringing an external perspective to decision-making.</p>
<p><b>Looking to the future:</b><br>
<b>Growth mindset</b><br>
I experiment and identify opportunities for growth for both myself and the organisation.<br>
<b>Building for the future</b><br>
I build diverse future-ready teams where all individuals can be at their best.</p></div></div></div></div></div></div></div></div><p></p>

Trainee Customer Service Support Advisor

MyEyeDr.

<div><p><b>Description</b>
</p><p><b>About the role</b><br>
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.</p><p><b>
You Will</b></p><ul><li>
Provide patients with exceptional customer service by understanding and advising the patient&rsquo;s needs</li><li>
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit</li><li>
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust</li><li>
Provide patients with comprehensive explanation of insurance benefits</li><li>
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear</li><li>
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames</li><li>
Collaborate with doctor(s) and team members to provide seamless patient experience</li><li>
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients</li><li>
Participate in other office duties as assigned</li></ul><p><b>
About You</b></p><ul><li>
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)</li><li>
A proactive approach to problem solving with an entrepreneurial spirit</li><li>
Willing to learn about industry, product, and services</li><li>
Ability to sell with a desire to meet office goals with a &ldquo;can do&rdquo; attitude</li><li>
Friendly, caring, and patient-centric person who thrives in a fast-paced environment</li><li>
Team player who is willing to collaborate to provide the best patient experience</li></ul><p><b>
Growth With Us</b></p><ul><li>
Grow and develop your career through role specific training programs</li><li>
Be offered an opportunity to earn bonuses and commission (role specific)</li><li>
Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more</li><li>
Participate in our Vision coverage and associate discounts on our products</li><li>
Participate in our 401(k) with competitive company match</li><li>
Accrue PTO and paid holidays from day one</li></ul><p><b>
Introduction | MyEyeDr.</b></p><p>
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.</p><p>
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients&rsquo; needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.</p><p><i>
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.</i></p></div><p></p>

Eyewear Customer Service/Sales Advisor

Mrs Mika Restaurant

<p>We are looking for an Aftersales Automotive Advisor to join our team</p><p><b>Duties</b></p><ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.</li><li>Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).</li><li>Proficient in multitasking, coordination, and time management.</li><li>Knowledge of automotive brands, service processes, and basic technical terminology.</li><li>Familiarity with CRM tools or automotive service software is a plus.</li><li>Customer-centric, sales-oriented, and proactive in problem-solving.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Experience:</p><ul><li>Automotive: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Automotive Service Advisor

AMC MOTORS TRADING LLC

<p><b>Job Title:</b> Service Advisor &ndash; Automotive Industry</p><p><b>Company:</b> AMC Motors Trading L.L.C</p><p><b>Job Type:</b> Full-Time</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist customers, identifying <b>vehicle service and repair needs</b> accurately.</li><li>Prepare detailed <b>job cards</b>, recording customer complaints, symptoms, and requested services.</li><li>Provide <b>accurate service estimates</b>, explain <b>maintenance options</b>, and communicate <b>repair timelines</b> clearly.</li><li>Coordinate with <b>technicians and workshop teams</b> for efficient job execution and proper diagnostics.</li><li>Regularly <b>update customers</b> on vehicle status, additional findings, and approvals.</li><li>Conduct <b>final inspection and quality check</b> before vehicle delivery to ensure service satisfaction.</li><li><b>Upsell maintenance packages</b>, periodic services, and promotional offers to increase revenue.</li><li>Handle <b>customer feedback and complaints</b>, ensuring quick resolution and client satisfaction.</li><li>Maintain <b>accurate service records, invoices, and reports</b> as per company policies.</li><li>Stay updated with <b>automotive technology trends, service processes, and manufacturer guidelines</b>.</li></ul><p><b>Key Skills &amp; Qualifications:</b></p><ul><li><b>2&ndash;4 years</b> of experience as a <b>Service Advisor / Service Consultant</b> in the <b>automotive or aftersales industry</b>.</li><li>Strong <b>communication, interpersonal, and customer service</b> skills.</li><li>Solid knowledge of <b>vehicle systems, diagnostics, and repair procedures</b>.</li><li>Ability to <b>multitask, prioritize, and perform under pressure</b> in a fast-paced environment.</li><li>Proficiency in <b>service management software</b>, <b>MS Office</b>, and <b>ERP systems</b>.</li><li><b>Diploma or Degree</b> in <b>Automobile Engineering / Mechanical Engineering</b> preferred.</li><li><b>Valid UAE driving license</b> is an advantage.</li></ul><p><b>Work Environment:</b></p><ul><li><b>Workshop / Showroom-based</b> position with direct interaction with customers, technicians, and suppliers.</li></ul><p>Job description:</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers and understand their vehicle service needs.</li><li>Record complaints and vehicle symptoms accurately on the job card.</li><li>Explain service options, cost estimates, and timeframes clearly to customers.</li><li>Coordinate with technicians to ensure proper diagnosis and timely repairs.</li><li>Keep customers updated on the status of their vehicle.</li><li>Perform final inspection and ensure job completion before vehicle delivery.</li><li>Promote additional services and maintenance packages where appropriate.</li><li>Handle customer queries, complaints, and escalate unresolved issues.</li><li>Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.</li><li>Ensure proper documentation and adherence to company policies.</li></ul><p><b>Key Skills and Qualifications:</b></p><ul><li>Minimum 2&ndash;4 years of experience in a similar role in the automotive industry.</li><li>Strong communication and customer handling skills.</li><li>Knowledge of vehicle systems, maintenance, and repair processes.</li><li>Ability to handle pressure and multitask efficiently.</li><li>Proficient in service management software and MS Office.</li><li>Diploma or degree in Automobile Engineering or related field preferred.</li><li>Valid UAE driving license is an advantage.</li></ul><p><b>Work Environment:</b></p><ul><li>Workshop/showroom-based role.</li><li>Interaction with customers, technicians, and suppliers.</li><li>May require extended working hours during busy periods.</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Service Advisor ( Automobile)

Search 10000+ Customer service advisor jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer service advisor jobs NEAR_ME

FinTech Customer Service Advisor

Customer Service Advisor (English Speaker)

Customer Service Advisor (English Speaker)

Trainee Customer Service Support Advisor

Eyewear Customer Service/Sales Advisor

Automotive Service Advisor

Service Advisor ( Automobile)