customer service advisor

ABOU GHALY MOTORS

<div>Job Purpose
Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.
Responsibilities:<ul>
<li>
Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).</li>
<li>Build and maintain strong, long-lasting customer relationships.</li>
<li>Develop a trusted advisor relationship with your assigned customers (account).</li>
<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Identify and grow opportunities and collaborate with IMS team.</li>
<li>Accountable for accurate customers data.</li>
<li>Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in mechanical engineering or relevant field.</li>
<li>2- 3 years of experience.</li></ul></div>

Service Advisor | Jeep and Alfa Romeo

D Luxe Car Care

We are seeking a professional and customer-focused Service Advisor to join our automotive service team. The ideal candidate will act as the key link between customers and the workshop, ensuring excellent service experience and smooth operations.Responsibilities:Greet customers and understand their vehicle concernsPrepare job cards and explain repair processes &amp; cost estimatesCoordinate with technicians and workshop teamProvide regular updates to customers regarding repair statusUpsell additional services when neededEnsure high customer satisfaction and handle complaints professionallyRequirements:Minimum 2 years of experience as a Service Advisor (automotive industry)Strong communication and customer service skillsBasic technical knowledge of vehiclesAbility to handle pressure and multitaskExperience with luxury or German brands is a plusCurrently available in UAE (preferred)What We Offer:Salary + performance incentivesProfessional working environmentCareer growth opportunitiesنوع الوظيفة: دوام كامل

Service Advisor - Arabic speaker

Alghanim INDUSTRIES

Date: 5 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.
 Job Responsibilities
 
Receiving Customer: -
 
<ul>
<li>Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate</li>
</ul>
2. Preparing Repair Order and Assign job: -
 
<ul>
<li>Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders</li>
</ul>
3. Customer Contact: -
 
<ul>
<li>Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record</li>
</ul>
4. Information, Delivery & Follow Up: -
 
<ul>
<li>Inform the customer when vehicle is ready. As much as possible the job details and costs should be informed on the phone, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why. Activity asks the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied. with 72 hours of delivery, call the customer to ensure satisfaction, log the call in Kerridge CRM</li>
</ul>
5. Customer Relations: -
 
<ul>
<li>Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base</li>
</ul>
6. Come Back jobs: -
 
<ul>
<li>All come back jobs should be immediately escalated to Service Supervisor / Service Manager. specific stamp should be applied on the repair order and flag raised using Kerridge, any come back job should not be delivered unless the repair order is signed by Service Manager</li>
</ul>
Candidate Requirements
 <ul>
<li>University graduate or diploma in automobile engineering</li>
<li>Relevant working experience of 5 years in the automotive service industry</li>
<li>Good interpersonal and communication skills in English, Arabic is an advantage</li>
<li>Knowledge of Microsoft office application</li>
</ul>
Education

Service Advisor

Al-Futtaim

<div>Job Requisition ID: 175463
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role 
We are looking for a customer focused Service Advisor to join our Aftersales team and play a key role in delivering exceptional service experience. You will manage the complete customer journey&mdash;from appointment booking to vehicle delivery, ensuring high levels of satisfaction, accurate repair order preparation, and seamless communication. This role directly supports the Section Head in achieving customer satisfaction, revenue, and operational efficiency targets. 

<div>
What You Will Do 
<ul><li>Welcome customers professionally and manage smooth checking and check out processes.</li><li>Prepare accurate Repair Orders (ROs), capturing customer concerns, required labour and parts.</li><li>Explain repair scope, estimated costs, and delivery timelines clearly and transparently.</li><li>Actively upsell labour, parts, and valued services to meet revenue targets.</li><li>Follow up on vehicle progress and keep customers updated throughout the repair cycle.</li><li>Handle customer complaints effectively, escalating when necessary.</li><li>Ensure full compliance with SOPs, quality, and safety standards.</li><li>Support customer retention by delivering a consistently high quality service experience.</li></ul></div> 

<div>
Required Skills to Be Successful 
<ul><li>2&ndash;5 years of experience as a Service Advisor or within automotive aftersales reception.</li><li>Bachelor&rsquo;s Degree (Mechanical Engineering preferred).</li><li>Good knowledge of automotive service operations, labour, and spare parts processes.</li><li>Strong customer service orientation with excellent communication skills in Arabic &amp; English.</li></ul></div> 


About the Team 
You will be part of the Aftersales &ndash; Tier 2 team, working closely with the Aftersales Supervisor, technicians, workshop controller, and parts advisors. The team is collaborative, process driven, and committed to delivering a smooth and professional service experience for every customer. You will work in a high energy automotive environment where customer satisfaction and repair quality are key priorities. 

<div>
What Equips You for the Role 
<ul><li>Prior experience in an automotive dealership is an advantage.</li><li>Strong understanding of SOPs, service processes, and workshop coordination.</li><li>Ability to identify challenges, apply established procedures, and collaborate effectively with internal teams.</li><li>Ability to manage multiple customers and work effectively under pressure.</li><li>Solid computer literacy (DMS, MS Word, MS Excel).</li><li>Sales mindset with strong negotiation skills.</li><li>Detail oriented with a focus on accuracy in repair order preparation.</li></ul></div> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:<div> 
<ul><li>Reports to: Aftersales Supervisor</li><li>Band: D</li></ul></div>

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. 
You must inform your HRBP in confidence of your application. 
Please note that this vacancy may be advertised externally in the next week so apply without delay.</div>

Concentrix

Job Description: Telecom Sales &amp; Service AdvisorLocation: 5th Settlement, New Cairo, Egypt Salary: 21,800 EGP (Gross) per month + Uncapped Monthly Sales Bonus Employment Type: Full-timeAbout the Role: Join our dynamic team, a leading force in the telecommunications industry. We are seeking a motivated Telecom Sales &amp; Service Advisor to be the front-line of our customer engagement. This role is not just about service&mdash;it's about identifying opportunities to enhance our customers' experience with our cutting-edge products and services. If you are target-driven, customer-obsessed, and thrive in a competitive environment with uncapped earning potential, this is your opportunity.Key Responsibilities: ⦁ Handle inbound customer interactions via phone, chat, and email regarding service inquiries, technical support, and billing. ⦁ Proactively identify and capitalize on sales opportunities by recommending relevant telecom products, service upgrades (e.g., premium packages, faster internet tiers), and new devices. ⦁ Resolve customer issues efficiently, aiming for first-contact resolution while maintaining high customer satisfaction. ⦁ Educate customers on our network coverage, plan features, promotions, and the value of our products. ⦁ Achieve and exceed individual and team targets for sales conversions, customer retention, and service quality. ⦁ Maintain accurate records of customer interactions, sales, and service requests in the CRM system. ⦁ Ensure compliance with telecom regulations and company policies during all interactions.Working Conditions &amp; Benefits: ⦁ Competitive Base Salary + Uncapped Monthly Bonus: Your total earnings are directly tied to your sales performance. ⦁ Rotational shifts (working hours and days off are rotational). ⦁ 5 working days, 2 days off per week. ⦁ Work schedule: 9 hours per day (including 1 hour and 15 minutes break). ⦁ Transportation provided 24/7. ⦁ Comprehensive social and medical insurance. ⦁ Continuous sales and product training to ensure you have the tools to succeed. ⦁ Energetic, high-performance work environment with regular incentives.Requirements: ⦁ Strong sales acumen and a desire to earn uncapped bonuses. ⦁ Strong English communication skills (B2 level or equivalent). ⦁ Ability to thrive in a fast-paced, target-driven environment. ⦁ Excellent problem-solving skills and a customer-centric approach. ⦁ Basic technical aptitude to understand and explain telecom services (internet, mobile, TV).Ready to boost your earnings with every sale? Apply now!Job Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>Are you a graduate? </li><li>Are you legally authorized to work in Egypt?</li><li>Do you have any social insurance or pension?</li><li>(Question for male candidates) Did you complete the mandatory military service, or have you been exempt?</li><li>Are you okay with working rotational shifts?</li></ul><ul><li>Do you have at least 6 months of proven experience in customer service or banking or sales</li><li>Are you ready to start immediately on the 2nd of February?</li></ul>

Telecom Sales & Service Advisor

AW Rostamani

<div>Job Purpose
The Service Advisor is responsible for supporting customers with their vehicle service requirements by providing accurate information, managing service schedules, and ensuring a seamless customer journey from vehicle drop-off to collection The role acts as a key link between customers and the service department to ensure high levels of customer satisfaction and operational efficiency
Key Responsibilities
<ul><li>Adhere to NSSW standards across all customer touchpoints
</li><li>Manage and attend to high-profile and major fleet customers
</li><li>Greet customers promptly and professionally, identifying and understanding their service needs
</li><li>Conduct a proper vehicle check-in and accurately record customer requirements
</li><li>Maintain and update the customer database
</li><li>Reconfirm job requirements, repair details, costs, and delivery timelines, and obtain customer approval
</li><li>Arrange joint test drives with customers when required
</li><li>Prepare clear, accurate, and legible job cards and service advice
</li><li>Monitor and follow up on job progress to ensure timely completion
</li><li>Inform customers of additional repairs or delays and obtain necessary approvals
</li><li>Explain warranty coverage and service contract benefits to customers
</li><li>Promote service contracts and additional service products (upselling)
</li><li>Ensure job cards are closed accurately and within the required timelines
</li><li>Confirm vehicles are cleaned and ready for delivery as per the promised date and time
</li><li>Proactively notify customers in advance of any service delays
</li><li>Handover vehicles by explaining work completed, costs incurred, and ensuring payment is collected
</li><li>Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaign targets, etc)
</li><li>Build and maintain long-term customer relationships to improve retention
</li><li>Handle customer complaints with priority and escalate issues to management when required
</li><li>Respond to customer queries promptly and professionally
</li><li>Ensure all pending job cards are closed within the stipulated timeframes
</li></ul>Educational Qualifications
<ul><li>Degree or three-year Diploma in Automobile or Mechanical Engineering
</li></ul>Work Experience
<ul><li>Minimum of three years&rsquo; practical experience in a similar role with an authorised dealer
</li></ul>Competencies
<ul><li>Strong customer handling and negotiation skills
</li><li>Sound knowledge of vehicle systems, repairs, and maintenance services (automotive industry experience preferred)
</li><li>Excellent customer service, communication, and interpersonal skills
</li><li>Strong organisational and multitasking abilities
</li><li>Ability to manage time effectively and prioritise tasks in a fast-paced environment
</li><li>Proficiency in Microsoft Office and service management systems (preferred)
</li></ul>Languages
<ul><li>English (mandatory)
</li><li>Arabic (desirable)</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

<div>
 
 Job Description
 
 
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Retail Specialist

Search 10000+ Customer service advisor jobs near you this February. New roles added regularly across leading industries. Apply today.

10000 customer service advisor jobs NEAR_ME

Service Advisor | Jeep and Alfa Romeo

Service Advisor - Arabic speaker

Service Advisor

Service Advisor

Telecom Sales & Service Advisor

Service Advisor

Retail Specialist