customer service advisor

Guitar Center

<div>KEY RESPONSIBILITIES
The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. In this role, your number one priority is to ensure that every customer feels valued, supported, and completely satisfied with their experience. As a Customer Service Advisor, you will be the first point of contact for customer service. You will help answer questions, provide clear guidance, and support customers as they explore musical instruments and gear. While sales are an important part of the role, understanding customer needs, and creating positive interactions is the primary focus.
Customer Engagement 
<ul><li>Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.</li>
<li>Own customer experiences by utilizing existing policy and procedure as well as gear knowledge to resolve customer concerns</li>
<li>Use effective and strong communication skills to understand customer needs on a deeper level.
</li><li>Use that gained understanding to partner with the customer and navigate to the most appropriate solution using existing empowerment rights.
</li><li>Delight by building strong connections with customers by aiming for one call resolution and follow-through.</li>
</ul>Sales and Revenue Support
<ul><li>Support sales goals by using strong communication and product knowledge to create positive and helpful customer interactions.</li>
<li>Recommend additional products that fit the customer&rsquo;s interests, focusing on enhancing their overall musical experience and satisfaction.</li>
<li>Execute sales transactions, ensuring accuracy and efficiency.</li>
</ul>Product Knowledge
<ul><li>Build a solid understanding of the musical instruments, gear, and accessories offered at Guitar Center.</li>
<li>Stay informed about new products, promotions, and industry trends so you can share accurate and current information with customers.</li>
<li>Participate in ongoing training and development sessions to strengthen both product knowledge and customer experience skills.</li>
</ul>Digital Engagement
<ul><li>Use digital tools and platforms to communicate with customers and highlight product features and benefits.</li>
<li>Record customer interaction notes accurately in Salesforce and OMS to ensure strong follow up and service.</li>
</ul>Team Collaboration
<ul><li>Partner with other team members to share knowledge, learn from one another, and improve the customer experience.</li>
<li>Take part in team meetings and contribute to a supportive and positive work environment.</li>
</ul>Professional Experience and Requirements
<ul><li>Strong communication skills with the ability to build rapport and create positive connections with customers.</li>
<li>A customer focused mindset with a commitment to delivering excellent service above all else.</li>
<li>Passion for music and a basic understanding of musical instruments and gear.</li>
<li>Ability to learn quickly and stay productive in a fast-paced environment.</li>
<li>Comfortable using computers and digital communication tools.</li>
<li>Education or experience in Music Technology, Audio Production, or Music Business is helpful but not required.</li>
<li>Previous experience in sales, service, or retail, especially within the music industry, is a plus.</li>
</ul>Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job&acirc;related requirements
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1&acirc;818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.</div>

Customer Service Advisor

AL ZAABI GROUP

Customer Service Advisor &ndash; Automotive (Arabic Speaker)We are looking for a Customer Service Advisor for our automotive division.Requirements:<ul><li>Arabic Speaker (Mandatory)</li><li>Freshers in UAE can also apply (PREVIOUS HOME COUNTRY EXP IN AUTOMOTIVE - MANDATORY</li><li>Good communication skills in both Arabic &amp; English</li><li>Customer-oriented and presentable personality</li><li>Basic knowledge or interest in automotive industry is an advantage</li><li>Ability to handle customer inquiries, appointments, and follow-ups professionally</li><li>Good coordination and interpersonal skills</li></ul>Responsibilities:<ul><li>Handle customer interactions and service inquiries</li><li>Coordinate with service advisors and workshop team</li><li>Follow up with customers regarding appointments and updates</li><li>Maintain professional customer experience and relationship</li><li>Support front desk and customer coordination activities</li></ul>Pay: AED3,500.00 - AED4,500.00 per monthWork Location: In person

Customer Service Advisor_Automotive

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Rivian

<div><div>This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor.</div> 
Core Responsibilities<ul><li>
Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.</li><li>
Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.</li><li>
Translate technical information from technicians into simple, understandable language for owners.</li><li>
Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.</li><li>
Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.</li><li>
Prepare and explain estimates and invoices with clarity and accuracy.</li><li>
Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.</li><li>
Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.</li><li>
Uphold Rivian's standards for hospitality, presentation, and process in every interaction.</li><li>
Act as the on-site liaison between Rivian&rsquo;s centralized Service Support Operations Center and local Service Center operations.</li><li>
Support the launch and setup of new Service Center locations, training initiatives, and process improvements.</li><li>
Assist in warranty repairs and ensure compliance with state and federal automotive repair laws.
</li><li>Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.</li><li>
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.</li></ul> 
General Requirements:<ul><li>
High School Diploma or GED is preferred</li><li>
Must be at least 21 years old.</li><li>
Must possess a valid driver&rsquo;s license and maintain a clean driving record.</li><li>
Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.</li><li>
Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).</li><li>
Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order.</li><li>
Outstanding written and verbal communication skills in English.</li><li>
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.</li><li>
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).</li><li>
Ability to read and speak fluent English.</li><li>
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li></ul><div></div> 
Experience:<ul><li>
Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued.</li><li>
Automotive service experience is a plus but not a prerequisite for entry-level roles.</li><li>
Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.</li><li>
Experience managing complex scheduling, billing, and work order systems is a plus.</li></ul><div></div><h3 class="jobSectionHeader"> 
Spectrum of Advisor Skills:</h3>
Customer Engagement &amp; Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty.
Technical Acumen &amp; Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated.
Process &amp; Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency.
Problem Resolution &amp; De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian.
Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.</div>

Service Advisor

Concentrix

<div>
 
 
 Company Description
 
 
 
 
 
 
 Concentrix is a global leader in technology and services, helping some of the world&rsquo;s best brands succeed both today and in the future. By combining human-centered approaches with cutting-edge technology and data-driven intelligence, Concentrix designs, builds, and runs comprehensive solutions at scale. The company&rsquo;s expertise spans across industries, offering innovative and efficient strategies to enhance enterprise performance.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Banking Customer Service Advisor, located in 6th of October. The primary responsibilities include addressing customer inquiries, resolving issues, providing professional guidance regarding financial products and services, and ensuring customer satisfaction. Advisors will also assist with account-related questions, handle complaints, and update customers on company policies and procedures.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills to effectively engage with customers and address their needs
 </li>
 <li>
 Proficiency in problem-solving and a customer-focused approach to resolve inquiries and complaints efficiently
 </li>
 <li>
 Familiarity with customer service etiquette and call-handling techniques
 </li>
 <li>
 Ability to work effectively in an on-site, team-oriented environment
 </li>
 <li>
 Fluency in both written and spoken English; additional language skills are advantageous
 </li>
 <li>
 Previous experience in customer service roles is a strong advantage
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Grads Only
 </li>
 <li>
 Fluent English B2 level
 </li>
 <li>
 Flexible with Rotational shifts (including Night &amp; Overnight)
 </li>
 <li>
 Full-time | Onsite in 6th of October (Smart Village)
 </li>
 <li>
 Must have at least 6 months of experience in Call Center Field
 </li>
 <li>
 Ready to Start Immediately
 </li>
 <li>
 22K Gross + Paid Training
 </li>
 <li>
 Social &amp; Medical Insurance Provided
 </li>
 <li>
 Transportation Provided (After 9PM Door to Door for Females)
 </li>
 <li>
 Must Hold Egyptian Nationality
 </li>
 </ul>
 
 
 
 
 
 100% Online Hiring Process &ndash; Fast &amp; Simple!
 
 
 
 
 Message me now on WhatsApp to secure your spot in June batch!
 
 
 
 
 https://wa.me/201022242068
 
 
</div>

Customer Service Specialist

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

<div>English Customer Support Advisor &ndash; Greater Cairo | Leading Beauty &amp; Skincare Brands
As an Advisor I on a blended support program, you&rsquo;ll interface with customers via inbound/outbound calls, chats, emails, and online support. You&rsquo;ll deliver service, resolve routine issues, and help customers get the most out of premium skincare and beauty products.
Why this role?
 
You&rsquo;ll support leading beauty brands known for innovative, 5-star rated skincare and personal care products used daily by customers worldwide. This is a chance to work for a fast-growing, customer-focused company in the beauty and wellness space.
In this role, you&rsquo;ll:
<ul><li>Be the friendly voice of top skincare and beauty brands, delivering high-quality support via phone, email, and chat.</li>
<li>Assist customers with product inquiries, usage guidance, order support, and troubleshooting.</li>
<li>Build deep knowledge of skincare products, ingredients, and routines to provide confident, accurate solutions.</li>
<li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li>
<li>Create positive customer experiences through personalized assistance and clear communication.</li>
<li>Collaborate within a dynamic, supportive team to hit shared service and performance goals.</li>
</ul>Essential Functions / Core Responsibilities:
<ul><li>Meet contractual KPIs for service delivery and customer satisfaction.</li>
<li>Clarify customer needs using probing and decision-support tools.</li>
<li>Listen actively, show empathy, and build strong customer rapport.</li>
<li>Greet customers in a courteous, friendly, professional manner.</li>
<li>Maintain working knowledge of client skincare products, ingredients, and usage guidelines.</li>
<li>Document interactions accurately in account records.</li>
<li>Participate in initiatives to improve customer satisfaction and business performance.</li>
<li>Identify opportunities to educate customers on additional products and services when appropriate.</li>
</ul>Candidate Profile:
<ul><li>Skincare experience is a plus &ndash; prior work in beauty retail, skincare consulting, customer service for beauty brands, or similar roles required.</li>
<li>High school diploma required; relevant experience is a plus.</li>
<li>Excellent communication, interpersonal, and customer engagement skills in English.</li>
<li>Comfortable in a fast-paced, performance-driven environment.</li>
<li>Strong multitasking, prioritization, and adaptability.</li>
<li>Basic computer skills and ability to navigate multiple systems.</li>
<li>Works well independently and collaboratively.</li>
<li>Detail-oriented, dependable, and professional.</li>
<li>Patient, composed, and solution-focused.</li>
<li>Flexible to work rotating shifts as required.</li>
<li>Strong problem-solving with a customer-centric mindset.</li>
<li>Knowledge and passion for skincare and beauty products.</li>
</ul>Career Framework Role: 
This entry-level role operates within defined processes under close supervision. You&rsquo;ll gain product-specific knowledge of skincare and beauty and build a foundation for growth through continuous learning and performance development.
What We Offer:
<ul><li>Competitive salary</li>
<li>Transportation provided
</li><li>Medical &amp; social insurance</li>
<li>Fast-track promotions within 6 months</li>
<li>Exposure to the beauty, skincare, and consumer goods sector</li>
<li>Supportive, inclusive, growth-focused work environment</li>
</ul>Additional Information: 
Program requirements, responsibilities, and expectations may vary based on operational needs.
Disclaimer:
 
Statements above describe the general nature and level of work. They are not an exhaustive list of all responsibilities or skills. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

English Customer Support Advisor – Greater Cairo | Top Skincare Brands

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