customer service advisor

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
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 Handling calls and messages from customers, partners, and prospects from our inbound channel
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 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
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 Act as a role model and mentor to the Associates and Coordinators
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 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
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 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
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 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
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 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
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 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
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 Staying up-to-date on company policies and procedures to provide accurate information to customers
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 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 High school diploma or equivalent; bachelor's degree preferred.
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 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
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 Ability to multitask and handle high call volumes
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 Effective time management &amp; organizational skills
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 Exceptional interpersonal and problem-solving skills
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 Flexible schedule and open to work on a rotational shift basis, including weekends
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 Genuine care and concern for customer concerns and satisfaction
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 Strong communication skills in English, both verbal and written
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 </ul>
</div>

Customer Service Advisor (instashop)

Foundever

Req ID#: 414390
 
Cairo, Cairo, Egypt, EG
 
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Job Description: 
Come and work with us.
 
Do you want to contribute to an outstanding customer representative service?
 Are you Portuguese native or fluent with strong English communication skills?
 Looking to make your career abroad in a multicultural environment?
 So we have the perfect opportunity for you!
 
Your future project: join our Portuguese Customer Advisor team.
 
As a customer advisor specialist, your daily responsibilities will include:
 
Provide first contact resolutions to customer queries
 Offer specialized customer support through written and phone communication
 Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
 Meet and exceed our customer service quality goals, compliance regulations and productivity targets
 Create amazing customer experience that people value and we are proud of
 Be responsible to follow the direction of management and provide feedback
 
To succeed in the role, you will need to have: 
Native or proficient level of Portuguese (C2)
 Advanced level of English (at least C1) both verbal and written
 Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
 Analytical and problem solving skills with strong attention to detail
 Desire to learn and advance, be a curious investigator and problem solver
 Be a local candidate or willing to relocate to Cairo, Egypt
 
Benefits.
 Competitive wages
 Employee discounts
 Growth opportunities through various development programs
 Fun and engaging company-wide initiatives, including our EverBetter wellness program
 Job stability
 Life-long skills and experience
 Excellent work culture
 Go further with Foundever®
 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 
Apply today!
 
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Portuguese Customer Advisor - Cairo, Egypt

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start immediately.
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 </ul>
 
 
 
 
 Benefits:
 
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 Attractive salary packages.
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 Unlimited sales bonuses.
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 Transportation provided (Door to door for ladies through night and overnight shifts).
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
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 </ul>
</div>

Customer Service Specialist

Camping World

<div>Camping World is seeking a Service Advisor to join our growing team.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. 
What You'll Do:<ul><li>
Determine specialized product needs and services by working directly with customers</li><li>
Suggest add-on sales to increase average transactions</li><li>
Provide price estimates for designated installations prior to scheduling appointments</li><li>
Keep customers apprised of work progress</li></ul>
What You'll Need to Have for the Role:<ul><li>
A minimum of one year of service experience is preferred</li><li>
Previous RV product or camping lifestyle</li><li>
Ability to work daily on a computer and perform internet searches as needed</li><li>
Excellent organization and follow up skills are required</li><li>
The ability to follow department procedures and policies</li><li>
Valid driver's license preferred</li><li>
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices</li><li>
Prolonged periods of standing, stooping, crawling, and bending</li></ul>
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.<div><div><div><div><div><div><div><div>
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental &amp; vision coverage! For more information please visit: www.mycampingworldbenefits.com<div>
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.</div></div></div></div></div></div></div></div></div></div>

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