customer service advocate

Hewlett Packard Enterprise | HPE

<div>Customer Service Advocate<p><br>
</p>This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p>Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the &ldquo;Intelligent Edge&rdquo; &ndash; and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what&rsquo;s next for you.</p><p><b>
What you&rsquo;ll do:</b></p><p><b>
Key Responsibilities</b></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</li><li>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</li><li>
Demonstrated writing/correspondence skills.</li></ul><p><b>
What you need to bring:</b></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li><i>Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.</i></li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li><i>Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</i></li><li><i>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</i></li><li><i>
Demonstrated writing/correspondence skills.</i></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#india
#aruba<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Entry<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Customer Service Advocate

<div>Sr Customer Service Advocate<p><br>
</p>This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p>Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the &ldquo;Intelligent Edge&rdquo; &ndash; and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what&rsquo;s next for you.</p><p><b>
What you&rsquo;ll do:</b></p><p><b>
Key Responsibilities</b></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</li><li>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</li><li>
Demonstrated writing/correspondence skills.</li></ul><p><b>
What you need to bring:</b></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li><i>Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.</i></li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li><i>Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</i></li><li><i>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</i></li><li><i>
Demonstrated writing/correspondence skills.</i></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#india
#aruba<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Entry<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Sr Customer Service Advocate

Blue Cross Blue Shield

<div><h1 class="jobSectionHeader"><b>Summary
</b><br>
</h1>Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
<h1 class="jobSectionHeader"><br>
<b>Description<br>
</b><br>
</h1><div><p><b>Location: </b>This position is full-time (40-hours/week) Monday-Friday You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-6:00PM. It may be necessary, given the business need, to work occasional overtime. This role is located at 4101 Percival Road, Columbia, SC 29229.
</p></div><p></p><div><div><div><div><div><div><div><div><div><p><b>What You&rsquo;ll Do:
 </b></p><ul><li><p>Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
 </p></li><li><p>Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
 </p></li><li><p>Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
</p></li><li><p>Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
</p></li><li><p>Assist with the training of new employees and cross training of coworkers.
</p></li></ul><p></p><p><b>To Qualify for This Position, You'll Need the Following:
</b></p><ul><li><p><b>Required Education: </b>High School Diploma or equivalent
</p></li><li><p><b>Required Work Experience: </b>1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
</p></li><li><p><b>Required Software and Tools: </b>Basic computer operating skills. Standard office equipment.
</p></li><li><p><b>Required Skills and Abilities: </b>Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
</p></li></ul><p></p><p><b>We Prefer That You Have the Following:
</b></p><ul><li><p><b>Preferred Education: </b>Associate Degree
</p></li><li><p><b>Preferred Work Experience: </b>3 years-of customer service or call center experience.
</p></li><li><p><b>Preferred Software and Other Tools: </b>Knowledge of word processing, spreadsheet, and database software.
</p></li></ul><p></p><p><b>Our Comprehensive Benefits Package Includes the Following:
</b></p><p>We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
</p><ul><li><p>Subsidized health plans, dental and vision coverage
</p></li><li><p>401k retirement savings plan with company match
</p></li><li><p>Life Insurance
</p></li><li><p>Paid Time Off (PTO)
</p></li><li><p>On-site cafeterias and fitness centers in major locations
</p></li><li><p>Education Assistance
</p></li><li><p>Service Recognition
</p></li><li><p>National discounts to movies, theaters, zoos, theme parks and more
</p></li></ul><p></p><p><b>What We Can Do for You:
</b></p><p>We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
</p><p></p><p><b>What To Expect Next:
</b></p><p>After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
</p></div></div></div></div></div></div></div></div></div><p><b>Equal Employment Opportunity Statement
</b></p><p></p><p>BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
</p><p></p><p>We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
</p><p></p><p>If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
</p><p></p><p>We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
</p><p></p><p>Some states have required notifications. Here's more information .</p></div>

Customer Service Advocate ll

Arkansas Blue Cross Blue Shield

<p></p><div><h2 class="jobSectionHeader"><b>Job Summary
</b></h2>Customer Advocate I supports our individual customers (under 65 and over 65) by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information to individuals and groups depending on the marketing service area. Incumbent must be professional, courteous, and provide outstanding customer service while maintaining a thorough knowledge of products, providing accurate information regarding claims processing and procedures, contract benefits, coordination of benefits, provider networks, and membership criteria; along with assisting retail customers with questions related to billings, collection of premium payments, and other related services.
<p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><p><b>EDUCATION
</b></p><p>High school diploma or equivalent.
</p><p></p><p><b>LICENSING/CERTIFICATION
</b></p><p>Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
</p><p>Exchange producer license preferred.
</p><p>CMS certification for senior products preferred.
</p><p></p><p><b>EXPERIENCE
</b></p><p>Minimum three (3) years&rsquo; experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
</p><p></p><p><b>ESSENTIAL SKILLS &amp; ABILITIES
</b></p><p>Customer Service
</p><p>Problem Solving
</p><p>Oral &amp; Written Communication
</p><p>Interpersonal Communication
</p><p>Professional Judgment
</p><p>Highly Organized
</p><p>Proficiency using Microsoft Word and Excel.
</p><p>Ability to work independently or with a team.
</p><p></p><h2 class="jobSectionHeader"><b>Skills
</b></h2>&bull; Active Listening
&bull; Customer Service
&bull; Oral Communications
&bull; Performing Administrative Activities
&bull; Personal Organization
&bull; Problem Sensitivity
&bull; Problem Solving
&bull; Process Information
&bull; Researching
&bull; Results Interpretation
&bull; Social Perceptiveness
&bull; Teamwork
<p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2>&bull; Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions. Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
&bull; Complies with retail dress and appearance standards while working retail hours as described by management.
&bull; Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage. Promotes all products sold by the enterprise.
&bull; Establishes premium payment arrangements for members. Accepts and processes premium payments.
&bull; Performs other duties as requested.
&bull; Provides comprehensive enrollment, membership, benefits &amp; claims information for both group &amp; individual products (depending on marketing area). Stays informed of all changes in benefits, regulations, and guidelines.
&bull; Provides support to retail sales representatives.
<p></p><h2 class="jobSectionHeader"><b>Certifications
</b></h2><p></p><h2 class="jobSectionHeader"><b>Security Requirements
</b></h2><p>This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
</p><p></p><h2 class="jobSectionHeader"><b>Segregation of Duties
</b></h2><p>Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
</p><p></p><h2 class="jobSectionHeader"><b>Employment Type
</b></h2>Regular
<p></p><p><b>ADA Requirements
</b></p><p>2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job.</p></div>

Customer Advocate I

Rockwell Automation

<div><p>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
</p><p></p><p>We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
</p><p></p><p>Job Description
</p><p><b>Position Summary:
</b></p><p>As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You will manage the facilitation of Warranty Claims, Order logging, Order processing, Reverse Logistics, and Invoice correction, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
</p><p><b>Integrated Focus:
</b></p><p>You will also support pre-sales and post-sales customer service functions by assisting customers, company sales, and service representatives with questions on equipment returns, repairs, replacements, sales orders, and delivery schedules. This includes scheduling field service repair calls, handling requests for additional company materials, maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
</p><p>You will report to the Team Leader Customer Care and have a hybrid schedule working in Noida.
</p><p></p><p><b>Your Responsibilities:
</b></p><ul><li>Resolve customer issues with a positive, solution-oriented approach, prioritizing customer needs.
</li><li>Demonstrate prior experience in Order Management, Fulfillment, and Post-Sales operations.
</li><li>Identify customer requirements and respond with urgency and empathy.
</li><li>Apply experience assessing the severity of customer issues to resolve unexpected scenarios raised by customers.
</li><li>Demonstrate a process improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
</li><li>Collaborate with our teams to explore and implement alternative solutions that exceed customer expectations.
</li><li>Contribute to root cause analysis for deviations reported by customers or distributors related to software orders.
</li><li>Be a subject matter expert on business systems supporting software subscription order processing.
</li><li>Analyse data to identify trends and escalate issues to appropriate channels for resolution.
</li><li>Partner with Specialists and Business Process Owners to define and promote best practices.
</li><li>Coordinate with multiple teams (Sales, Finance, Logistics) to ensure seamless service delivery for Orders.
</li><li>Maintain confidentiality of sensitive technical, financial, and commercial information.
</li><li>Apply job-specific skills and follow company policies to complete assigned tasks.
</li><li>Extract and publish reports following established schedules and requirements.
</li><li>Use official tools such as SAP CRM, ECC, Oracle, and Outlook for regular communication with peers, customers, and teams.
</li><li>Exhibit proficiency in MS Office applications.
</li><li>Document processes and workflows to support operational efficiency and knowledge sharing.
</li></ul><p></p><p><b>The Essentials - You Will Have:
</b></p><ul><li>Bachelor's degree in Science, Commerce, Business Administration, or equivalent.
</li><li>4&ndash;5 years of proven experience in business operations, with hands-on expertise in Order Management, Fulfilment, and Process improvement, Lean Six Sigma methodology.
</li><li>Ethical standards; thoughtful, optimistic, and energised by challenges in a work environment.
</li><li>Assess the severity of support requests and escalate based on urgency.
</li><li>Can navigate multiple business systems to process requests within defined service level agreements.
</li><li>Systematic thinker with experience assessing the severity of customer issues to resolve unexpected customer scenarios and document issues in detail.
</li></ul><p></p><p><b>The Preferred - You Might Also Have:
</b></p><ul><li>Continuous improvement mindset focused on operational efficiency and process enhancement.
</li><li>Experienced in creating detailed work instructions, process documentation, and workflows.
</li><li>Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
</li><li>Proficient in MS Office, Oracle Cloud, and other enterprise tools such as SAP CRM &amp; ECC and Outlook.
</li><li>Quick to adapt and grow in fast-changing tech environments.
</li></ul><p></p><p><b>What We Offer:
</b></p><ul><li>Comprehensive mindfulness programmes with a premium membership to Calm.
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching programme.
</li><li>Employee Assistance Program.
</li><li>Personalized wellbeing programs through our OnTrack program.
</li><li>On-demand digital course library for professional development.
</li><li>... and other local benefits.
</li></ul><p><i>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
</i></p><p>#LI-Hybrid or #LI-AE1
</p><p></p><p>Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</p></div>

Customer Care Advocate

TrueScripts Management Services

<div>Description:
<p><b>
What We&rsquo;re About&hellip;</b>TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care. </i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy.</p><p><b>
Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b>
Position Overview:</b></p><p>
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor&rsquo;s offices&rsquo; and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success &amp; Executive teams. This is a fully remote position working Monday - Friday 8 am to 5 pm Central time. <b>** Preferred applicants will reside in Central time zone.</b></p><p><b>
Primary Roles and Responsibilities:</b></p><p><br>
Account Inquiries &amp; Claims Processing</p><ul><li>
Assist TrueScripts' members with pharmacy claims processing and plan benefits</li><li>
Receive phone calls/emails from members, clients, pharmacies and/or physician offices</li><li>
Troubleshoot claim processing problems and/or inquiries in claims adjudication system</li><li>
Respond to website inquiries</li><li>
Become proficient in all aspects of claims adjudication system</li><li>
Communicate escalated member service concerns to manager</li></ul><p>
Account Support</p><ul><li>
QA testing for client transitions/changes</li><li>
Complete pharmacy contact sheet for fax notifications</li><li>
Claims Logging, Invoicing &amp; Reporting</li><li>
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint</li><li>
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint</li><li>
Prepare and send weekly/monthly invoices to the Accounting team</li><li>
Document actions and outcomes in the client database</li></ul>
Requirements:
<p><b>
Education:</b></p><ul><li>
High School Diploma, 2-year college degree in related field preferred</li></ul><p><b>
Experience/Knowledge:</b></p><ul><li>
Pharmacy technician or equivalent experience helpful, not required</li><li>
Two years of applicable experience preferred</li><li>
Innovative thinking</li><li>
Ability to explain plans to members and partnered pharmacies</li><li>
Knowledge of claims processing helpful</li><li>
Analytical thinking and attention to detail</li><li>
Excellent communication and customer relations skills</li><li>
Problem solving skills</li><li>
Ability to multi-task and prioritize in an ever-changing environment</li><li>
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul></div>

Member Care Advocate - Central

<div>Description:
<p><b>
What We&rsquo;re About&hellip;</b>TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care. </i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy.</p><p><b>
Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b><br>
Position Overview:</b></p><p>
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor&rsquo;s offices&rsquo; and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success &amp; Executive teams. This is a fully remote position working Monday - Friday 8 am to 5 pm Central time. <b>** Preferred applicants will reside in Central time zone.</b></p><p><b>
Primary Roles and Responsibilities:</b></p><p><br>
Account Inquiries &amp; Claims Processing</p><ul><li>
Assist TrueScripts' members with pharmacy claims processing and plan benefits</li><li>
Receive phone calls/emails from members, clients, pharmacies and/or physician offices</li><li>
Troubleshoot claim processing problems and/or inquiries in claims adjudication system</li><li>
Respond to website inquiries</li><li>
Become proficient in all aspects of claims adjudication system</li><li>
Communicate escalated member service concerns to manager</li></ul><p>
Account Support</p><ul><li>
QA testing for client transitions/changes</li><li>
Complete pharmacy contact sheet for fax notifications</li><li>
Claims Logging, Invoicing &amp; Reporting</li><li>
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint</li><li>
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint</li><li>
Prepare and send weekly/monthly invoices to the Accounting team</li><li>
Document actions and outcomes in the client database</li></ul>
Requirements:
<p><b>
Education:</b></p><ul><li>
High School Diploma, 2-year college degree in related field preferred</li></ul><p><b>
Experience/Knowledge:</b></p><ul><li>
Pharmacy technician or equivalent helpful, not required</li><li>
Two years of applicable experience preferred</li><li>
Innovative thinking</li><li>
Ability to explain plans to members and partnered pharmacies</li><li>
Knowledge of claims processing helpful</li><li>
Analytical thinking and attention to detail</li><li>
Excellent communication and customer relations skills</li><li>
Problem solving skills</li><li>
Ability to multi-task and prioritize in an ever-changing environment</li><li>
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul></div>

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