customer service advocate

Blue Cross Blue Shield

<div><h1 class="jobSectionHeader"><b>Summary
</b><br>
</h1>We are currently hiring for a Claims Customer Service Advocate II to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
<br>
<br>
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we&rsquo;ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina &hellip; and much more. We are one of the nation&rsquo;s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
<h1 class="jobSectionHeader"><br>
<b>Description<br>
</b><br>
</h1><p><b>Location:
</b></p><p>This position is full-time (40 hours/week) Monday through Friday in a typical office environment. Employees are required to have the flexibility to work any 8-hour shift scheduled between the hours of 8:00 AM - 4:30 PM. Training will be Monday-Friday 8:00 AM - 4:30 PM. This role is located on-site at 4101 Percival Road, Columbia, SC 29229.
</p><p></p><p><b>What You'll Do:
</b></p><ul><li><p>Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
</p></li><li><p>Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
</p></li><li><p>Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
</p></li><li><p>Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
</p></li><li><p>Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.<br>
</p></li></ul><p><br>
<b>To Qualify For This Position, You'll Need:
</b></p><ul><li><p><b>Required Education: </b>High School Diploma or equivalent
</p></li><li><p><b>Required Skills and Abilities: </b>Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Basic computer operating skills. Standard office equipment.
</p></li><li><p><b>Government Clearance </b>: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.<br>
</p></li></ul><p><br>
<b>We Prefer That You Have The Following:
</b></p><ul><li><p>Associate Degree
</p></li><li><p>Two (2) years-of customer service or call center experience.
</p></li><li><p>Knowledge of word processing, spreadsheet, and database software.
</p></li></ul><p></p><p><b>Our Comprehensive Benefits Package Includes The Following:
</b></p><p>We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
</p><ul><li><p>401(k) retirement savings plan with company match
</p></li><li><p>Fantastic health plans and free vision coverage
</p></li><li><p>Life insurance
</p></li><li><p>Paid annual leave &mdash; the longer you work here, the more you earn.
</p></li><li><p>Nine paid holidays
</p></li><li><p>On-site cafeterias and fitness centers in significant locations
</p></li><li><p>Wellness programs and a healthy lifestyle premium discount
</p></li><li><p>Tuition assistance
</p></li><li><p>Service Recognition
</p></li></ul><p></p><p><b>What We Can Do For You:
</b></p><p>We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
</p><p></p><p><b>What To Expect Next:
</b></p><p>After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.<br>
</p><p></p><br>
<p><b>Equal Employment Opportunity Statement
</b></p><p></p><p>BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
</p><p></p><p>We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
</p><p></p><p>If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
</p><p></p><p>We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
</p><p></p><p>Some states have required notifications. Here's more information .</p></div>

Customer Service Advocate I

UptimeAI Inc.

<div>
 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role : Customer Success Advocate
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Department:
  </strong>
  <strong>
   Customer Success
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 </p>
 <p>
  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
  </li>
  <li>
   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
  </li>
  <li>
   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
  </li>
  <li>
   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
  </li>
  <li>
   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
  </li>
  <li>
   Identify additional use cases and features that can further enhance the value customers achieve.
  </li>
  <li>
   Efficiently address customer needs and contribute to process improvements for greater efficiency.
  </li>
  <li>
   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
  </li>
  <li>
   Support internal stakeholders by generating case studies and value stories.
  </li>
  <li>
   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
  <li>
   Collaborating with the product team to ensure the roadmap aligns with customer business needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
  </li>
  <li>
   Familiarity with Asset Performance Management (APM).
  </li>
  <li>
   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
  </li>
  <li>
   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
  </li>
  <li>
   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
  </li>
  <li>
   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
  </li>
  <li>
   Strong Plus:
  </li>
  <li>
   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
  <li>
   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why to join UptimeAI:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Impact Industry-Wide Change:
   </strong>
   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
  </li>
  <li>
   <strong>
    Collaborative and Growth-Oriented Environment:
   </strong>
   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
  </li>
  <li>
   <strong>
    Opportunities for Leadership and Innovation:
   </strong>
   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Advocate

Hays

<div>
 <p>
  Job Title: Customer Care Advocate
 </p>
 <p>
  Location: Remote from California (must live in California)
 </p>
 <p>
 </p>
 <p>
  *Please communicate with candidates that time off during training is not approved by the business. The full training is from 5/4/2026 &ndash; 6/19/2026.
 </p>
 <p>
  Virtual classroom training is from 5/4/26 &ndash; 6/3/26, and nesting is from 6/3/26 &ndash; 6/19/26.
 </p>
 <p>
 </p>
 <p>
  Role Value Proposition
 </p>
 <p>
  As a leader in insurance, client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
 </p>
 <p>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
 </p>
 <p>
  Virtual roles work from a home office.
 </p>
 <p>
  Respond to dental customer requests via telephone or email, providing excellent service to client's customers who have insurance products or benefit plans.
 </p>
 <p>
  Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
 </p>
 <p>
  Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
 </p>
 <p>
  Enhance and strengthen the relationship between the customer and clients using effective communication skills, keen listening skills and empathy.
 </p>
 <p>
  Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
 </p>
 <p>
  Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
 </p>
 <p>
 </p>
 <p>
  Required:
 </p>
 <p>
  New hires should reside in the State of California.
 </p>
 <p>
  High School Diploma or GED equivalent.
 </p>
 <p>
  1 year of experience in customer service customer (includes call center, retail, and restaurants).
 </p>
 <p>
  The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
 </p>
 <p>
  Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
 </p>
 <p>
 </p>
 <p>
  Preferred:
 </p>
 <p>
  Prior Call Center or Customer Service Representative experience is preferred.
 </p>
 <p>
  Strong computer/keyboard skills (ability to type efficiently).
 </p>
 <p>
  Experience handling dental or other types of insurance products.
 </p>
 <p>
  Prior experience in a dental office.
 </p>
 <p>
  Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of client.
 </p>
 <p>
  Previous experience with Salesforce is a plus.
 </p>
</div>


Customer Care Advocate

Fearless! Hudson Valley Inc.

<div>Position Description: <b>WHAT YOU'LL DO
</b><div>The Strive Hotline Advocate is responsible for facilitating the Risk Reduction Response Program activities, providing empathic, nonjudgmental support and direct services to victims/survivors of intersecting forms of violence and abuse around needs arising from, but not limited to, intimate partner violence, human trafficking, teen dating violence, sexual violence, and other types of crime victimization through the agency crisis hotline, community partner referrals, or Family Justice Center Program.</div><div></div><div><br>
</div><div><b>
WHO WE ARE AND WHAT WE DO
</b></div><div>Founded in 1986, Fearless! Hudson Valley has evolved from a grassroots initiative into a leading organization supporting survivors and advancing systemic change across Orange and Sullivan Counties, NY. Our work is grounded in building an informed, just, and accountable society where all people can experience safe, supportive relationships free from abuse, exploitation, and oppression. We advance this mission through education, prevention, advocacy, and comprehensive servicesincluding shelterfor individuals impacted by interpersonal violence, human trafficking, sexual violence, and other forms of victimization.</div><div></div><div><br>
</div><div><b>
WHAT IT TAKES TO SUCCEED IN THIS ROLE
</b></div><div>This role operates in a fast-paced, crisis-oriented environment where competing demands are the norm. Success requires strong judgment, adaptability, and a grounded, client-centered approach. The following reflects how we work and the skills, attributes, and approaches that support success:</div><div>
</div><div><b>Managing Priorities &amp; Staying Grounded</b><b>
</b></div><p>
You manage multiple responsibilities at once, follow through on commitments, and maintain attention to detaileven when priorities shift quickly.
</p><p>
You remain focused and effective in high-pressure or crisis situations.
</p><div><b>
Mission Alignment &amp; Commitment to the Work</b><b>
</b></div><p>
You approach your work through a mission-driven lens, aligning with our commitment to advocacy, empowerment, and social change.
</p><p>
Actively engage in work that challenges systems of oppression and advances equity.
</p><div><b>
Client-Centered &amp; Culturally Responsive Practice</b><b>
</b></div><p>
You lead with empathy and respect, prioritizing the autonomy, dignity, and needs of clients.
</p><p>
Engage effectively across diverse backgrounds, applying culturally responsive and inclusive practices.
</p><p>
Identify barriers to service and take initiative to problem-solve in support of client access and success.
</p><div><b>
Collaboration &amp; Communication</b><b>
</b></div><p>
You build and maintain strong, respectful relationships with colleagues, clients, and community partners.
</p><p>
Communicate clearly and thoughtfully, listen actively, and adapt your approach to different audiences and situations.
</p><div><b>
Judgment, Accountability &amp; Professional Boundaries</b><b>
</b></div><p>
You exercise sound judgment and make timely, well-reasoned decisions, especially in crisis situations.
</p><p>
Maintain appropriate professional boundaries and demonstrate integrity and accountability in your work.
</p><div><b>
Adaptability &amp; Continuous Growth</b><b>
</b></div><p>
You demonstrate flexibility and resilience, adjusting to changing priorities while staying aligned with the mission.
</p><p>
You seek out opportunities for learning, reflection, and professional growth to strengthen your impact.</p><div></div><div><b><br>
BASE QUALIFICATIONS
</b></div><p><b>
Education &amp; Experience: </b>A Bachelor's degree in Criminal Justice, Human Services, or a related field, or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.
</p><p><b>Technical Skills:</b> Must be knowledgeable in Microsoft Office programs and have experience with client management software
</p><p><b>
License &amp; Transportation: </b>Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.
</p><p><b>
Physical Demands:</b> Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.</p><div></div><div><b><br>
ADDITIONAL VALUE</b></div><p>
Demonstrated ability to navigate and connect across diverse cultural contexts, applying cultural awareness and responsiveness in practice.
</p><p>
Direct experience working within residential settings, social services, and community-based agencies is preferred.
</p><p>
Spanish language fluency with demonstrated ability to provide translation support, including experience providing written and/or verbal translation with a focus on accuracy, clarity, and cultural context.</p><div></div><div><br>
</div><div><b>
CORE PERFORMANCE &amp; RESPONSIBILITIES
</b></div><div><b>Advocacy &amp; Program Specific Responsibilities
</b></div><p>Provide culturally informed, comprehensive trauma-responsive crisis intervention in person and via Crisis Hotline. Including, but not limited to: nonjudgmental, supportive individual or group counseling, assessments, shelter screenings, and intake interviews.
</p><p>Proactively respond to Hotline calls and referrals from various sources, complete the specialized risk assessment, and conduct outreach and follow-up contact (as safe and appropriate).
</p><p>Act as the liaison to the Risk Reduction Response Team and essential community partners to support program activities, including but not limited to coordinated response and outreach activities via the agencys 24-hour crisis hotline.
</p><p>
Support the collection and processing of data and information to meet program requirements and to inform and support decision-making. Prepare and submit required reporting promptly and without error.
</p><p>Facilitate advocacy and accompaniment services, assistance in preparing court documents, accessing support and services through other agencies, and transportation.
</p><p>
Support Safety planning and conduct risk assessments.
</p><p>
Share information and referrals to outside agencies and providers (i.e., legal, housing, transportation, and economic options).
</p><p>
Assist clients in exploring options regarding the legal system, housing, and economic/financial options, and advocate with community agencies, including DSS, medical providers, courts, counseling agencies, housing agencies, Social Security, etc.
</p><p>
Provide clients with information regarding the NYS Office of Victims Services, assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.
</p><p>
Work closely and collaboratively with the Family Justice Center Manager and other supervisory staff, as appropriate, to understand and accomplish position responsibilities.
</p><p>
Work closely and collaboratively with agency staff within the Family Justice Center, residential settings, and collocated office spaces.
</p><p>Provide on-call advocacy outside of traditional business hours, as scheduled.
</p><p>
As appropriate, engage in ongoing learning and development by proactively participating in webinars, in-service, and external training.</p><div><b>
Administrative &amp; Agency Responsibilities</b></div><p>
Attend and actively participate in supervision with the Family Justice Center Manager, program-specific and agency-wide meetings, training, awareness month activities, and agency events.
</p><p>
Maintain the confidentiality of clients, staff, volunteers, and agency information. Exceptions include information pertaining to child abuse, danger to self or others, or in response to an authorized release of information.
</p><p>
Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor, as directed.
</p><p>
Adhere to agency policies and protocols related to the security of electronic client service records, operational responsibilities, and
</p><p>Ensure timely response and follow-up to email communication and voicemail messages.
</p><p>Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.</p><div><b>
Safety &amp; Hygiene</b></div><p>
Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.
</p><p>
Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.
</p><p>
Attend to overall facility maintenance and repairs.
</p><p>
Adhere to and uphold agency policies and protocols related to clients' physical safety and the safety of electronic client service records.</p><div></div><div><b><br>
POSITION COMPENSATION, CLASS, AND SCHEDULE
</b></div><p><b>
Reports To:</b> Risk Reduction Response Program Manager</p><p><b>
Classification/Status:</b> Full-Time, Non-exempt <b>Pay Rate:</b> Hourly Rate Range $24.03- $25.48
</p><p><b>
Primary Worksite:</b> Family Justice Center, Newburgh, NY
</p><p><b>
Work Hours:</b> 40 hours per week, Monday through Friday, with flexibility around evenings, weekends, and holidays; primarily business hours with some evening shifts required; minimum one holiday per year required.
</p><p><b>
Travel Requirements:</b> Some travel required, as needed, between the agency's office sites and other locations throughout the service region.</p><div></div><div><b><br>
CONDITIONS OF EMPLOYMENT:
</b></div><div>Fearless! Hudson Valley is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender and identity, disability, and national origin in employment and delivery of services. All are encouraged to apply.</div><div></div><div><br>
</div><div>
All jobs are contingent upon successfully completing certain background checks, including criminal history, employment verification, education verification, DMV checks, State Central Registry, State Exclusion List, and fingerprinting, unless prohibited by applicable law.</div><div></div><div><br>
</div><div>
This description reflects the principal functions of the job for job evaluation. It should not be construed as a detailed description of all job work requirements, nor shall it be construed as giving exclusive responsibility for every function described.</div></div><div></div>

Strive Hotline Advocate

Atrium Health

<p></p><div><p><b>Department:</b></p>
11598 Carolinas Medical Center - Patient Transport<p></p><p><b><br>
Status:</b>
</p>Full time<p></p><p><b><br>
Benefits Eligible:</b></p>
Yes<p></p><p><b><br>
Hou</b><b>rs Per Week:</b></p>
40<p></p><p><b><br>
Schedule Details/Additional Information:</b></p><p>
9am - 930pm Sat Sun Wed Weekends</p><p></p><p><b>
Pay Range</b></p>
$18.85 - $28.30<p></p><p>
Essential Functions</p>
<ul><li>Role models a positive Advocate Health image to patients, visitors and staff by adhering to Our Advocate Health Way.
</li><li>Perform excellence customer service in transporting daily.
</li><li>Provide guest/transport services to include; transports, transfers, discharges, admissions, escorts, materials and equipment including transport of patients with medical devices/equipment (oxygen cylinders, intravenous pumps, PCA pumps, wound vac, etc.)</li>
<li>Coordinate activities to guide patients, visitors/guests, and staff to desired designations within the facilities.
</li><li>Posses the ability to adjust the liter flow and determine PSI in an oxygen cylinder as well as the ability to transfer canula tubing for wall unit to/from cylinder.</li>
<li>Perform safe patient handling to include; moving patient, patient lifts, patient transfers (stand-pivot and lateral), etc.
</li><li>Provide education to patients and visitors/guests (room orientation, transport process, etc.) and answer questions regarding essential support services or provide the appropriate resource(s).
</li><li>Use capacity management system and equipment to process task (Encompass/Epic, I Phone, Halo, computer, etc.)</li>
<li>Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.
</li><li>Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)
</li><li>Maintain equipment inventory throughoutfacilities; stretchers, wheelchairs, beds, oxygen cylinders and carriers, IV poles, etc.
</li><li>Complete and maintain required training, educational programs, and certification.
</li><li>Attend meetings as required.
</li><li>Adhere to Advocate Health and departmental policies and procedures.
</li></ul><b>Physical Requirements</b>
<p>Works in an indoor/outdoor fast-paced, customer-oriented environment. Lengthy periods of standing and walking. Ability to lift a minimum of 50 pounds for moving and lifting patients. Ability to push/pull all patient transport equipment. Ability to present a good working relationship with all departments. Ability to prioritize workload. Exposure to hazardous materials.<br>
</p><p><br>
<b>Education, Experience and Certifications</b></p>
High school diploma or equivalent required. Oral and written communication skills, organizational, typing and strong leadership skills desirable. Previous experience in a guest services or hospitality industry is desirable. Experience in physically demanding work environment. BLS certified within 6 months. Computer and data entry skills are desirable<p></p><p><b><br>
Our Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><p><b><br>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p><p>
</p>Provides safe, efficient and courteous guest/transport services to patients, visitors and staff. Prioritizes service needs and performs customer service duties to include transports, escorts, equipment requests and basic patient care. Coordinates patients, visitors and staff activities throughout the facilities.</div>

Patient Transport - Atrium Health's Carolinas Medical Center FT Days

<p></p><div><p><b>Department:</b></p>
02250 GCMG Northeast OBGYN: Renaissance - Obstetrics/Gynecology<p></p><p><b><br>
Status:</b>
</p>Full time<p></p><p><b><br>
Benefits Eligible:</b></p>
Yes<p></p><p><b><br>
Hou</b><b>rs Per Week:</b></p>
40<p></p><p><b><br>
Schedule Details/Additional Information:</b></p><p>
Variable: M-Th 7a-5p, F 7a-4p</p><p></p><p><b>
Pay Range</b></p>
$19.80 - $29.70<p></p><p><b>
Job Summary</b></p><p>
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.</p><p><b><br>
Essential Functions</b></p><ul><li>
Exemplify caring and compassionate customer service to create an excellent patient experience</li><li>
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations</li><li>
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision</li><li>
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience</li><li>
Encourages patient utilization of front-end technology during the registration process</li><li>
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office</li><li>
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations</li><li>
Monitors inventory and stock medications, narcotics, and emergency medications/equipment</li></ul><p><b>
Physical Requirements</b><br>
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.</p><p><b><br>
Education, Experience and Certifications</b></p><p>
High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.</p><p></p><p><b>
Our Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><p><b><br>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p><p>
</p>Responsible for performing registration, clerical duties, reception, and other designated activities for department.</div>

Patient Service Specialist-Atrium Health Davidson FT

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R211995
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12705 Enterprise Corporate - Patient Access &amp; Care Team: NC/GA Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
Monday-Friday 10a-7p</p><p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
</li><li>Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.
</li><li>Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues.</li><li>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.
</li><li>Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.
</li><li>Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
</li><li>Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
</li><li>Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.
</li><li>Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.
</li><li>Performs additional duties based on department needs.
</li><li>Maintains knowledge and efficient utilization of all information systems utilized by the department.
</li></ul><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><ul><li>
None</li></ul><p><b>
Education Required:</b></p><ul><li>
High School Graduate</li></ul><p><b>
Experience Required:</b></p><ul><li>
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment
</li><li>Basic knowledge of medical terminology is helpful but not required.
</li><li>Basic understanding of computers and desktop software packages.
</li><li>Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
</li><li>Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
</li><li>Ability to use/manage a multiple-line telephone system.
</li><li>Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
</li><li>Strong verbal communication skills and ability to interact with a diverse customer population.
</li><li>Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.
</li><li>Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
</li><li>Ability to work a variety of hours based on departmental business needs.
</li></ul><p><b>Physical Requirements and Working Conditions:</b></p><ul><li>
Must have functional vision, touch, speech, and hearing.
</li><li>Required to sit most of the workday.
</li><li>Operates all equipment necessary to perform the job.
</li><li>Exposed to normal office environment and/or remote work environments
</li><li>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
</li></ul><p></p><p><i>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

PACT Representative I

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