customer service advocate

House of Ruth Maryland

<div><ul><li><div><p><b>Position Summary:</b></p>
<p>
The Contact Center Advocate provides the first, and often only, contact that many people experiencing intimate partner and sexual violence (IPSV) have with House of Ruth Maryland (HRM). HRM is proud to offer 24/7 survivor and community access to live support, education, safety planning and connection to services through phone and chat, as well as in person. The Contact Center Advocate is part of this team, and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards. When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned, and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality and service needs to provide appropriate referrals. The Contact Center Advocate is a creative, energetic problem solver who exercises initiative to help each contact, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing an excellent working relationship with other HRM programs and its staff, to ensure the timely, effective and seamless provision of services.</p></div><br>
<p>
This position is a full time member of the Contact Center team and is considered an essential staff position, required to work in weather emergencies and holidays as needed. Contact Center staff are expected to be flexible, with up to 25% adjustment from regular work schedules at times to cover essential crisis services. The standard schedule for this position <b>Monday-Wednesday 11am-7pm, Friday 4pm-12am, Saturday 2pm-10pm</b>. Primary worksite is the Administration Building in Baltimore City, but this position may work through remote technology based on program need. The Contact Center Advocate is a sedentary position primarily working independently and in front of a screen.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul><li>
Primarily responsible for live responses to hotline calls during designated shifts, taking the majority of incoming calls, and providing excellent customer service and trauma-informed support.</li><li>
Shares responsibility with other Contact Center staff members for live response to hotline calls, chat contacts, and triage of walk-in contacts during designated shifts.</li><li>
Interfaces with victims, survivors, and community members to provide trauma-informed crisis intervention, safety planning, resource referral, and advocacy services to remedy domestic violence, sexual assault, and other social problems unique to victims within Baltimore and the surrounding area</li><li>
Maintains departmental quality assurance standards and trauma-informed principles during live responses to incoming calls, chats, and walk-in contacts during designated shifts</li><li>
Attends department-specific training and meetings to maintain knowledge of advocacy best practices, internal and external resources for clients, and community resources and trends</li><li>
Demonstrates inclusiveness during interactions with differently-abled persons and individuals with varied sexual, gender, racial, ethnic, cultural, and socioeconomic backgrounds</li><li>
Provides resources and facilitates a &ldquo;warm handoff&rdquo; during referrals to other agencies on behalf of callers seeking access to external recovery services</li><li>
Advocates on behalf of high-risk clients to internal stakeholders across programs to facilitate emergency housing options, including emergency shelter and hotel stays</li><li>
Performs daily data entry to document each contact and other administrative tasks as needed for essential Contact Center or site functions. This may include filing call reports, organizing call center spaces, responding to voicemails, etc.</li></ul><br>
<p></p>
<ul><li><i>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
</i></li></ul><p><b>Experience, Education, Certifications/Licenses</b></p>
<ul><li>
High School Diploma/GED</li><li>
One year of paid or voluntary experience in either call center, customer service, retail, hospitality, or work with vulnerable populations required. Phone or chat-based experience is highly preferred.</li><li>
Demonstrated ability to work quickly and calmly in a crisis required</li><li>
Demonstrated ability to make decisions that de-escalate conflict and resolve a crisis effectively required</li><li>
Excellent oral and written interpersonal skills with a solid ability to relate to various individuals, including victims, children, donors, business leaders, and human service providers. Particular emphasis on communication over the telephone and computer</li><li>
Demonstrated ability to work independently and juggle multiple competing tasks and timelines required.</li><li>
Must pass Criminal Background Check</li><li>
Highly Preferred Qualities:
<ul><li>Knowledge and understanding of intimate partner violence</li><li>
Knowledge of local human services programs/ agencies and housing resources</li><li>
Knowledge or ability to learn database management systems</li><li>
Demonstrates personal traits consistent with victim advocates, including active communication, empathy, trauma-informed care practices, and service-coordination</li></ul></li></ul><br>
<p></p>
<p><i>
House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.</i></p>
<p><i>
House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.</i></p><br>
<p>
</p></li></ul><h4 class="jobSectionHeader">The Contact Center Advocate provides world-class, trauma-informed customer service to individuals contacting House of Ruth Maryland via our 24/7 crisis hotline or online chat. The Contact Center Advocate is part of the Crisis Response team and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards.</h4>
<h4 class="jobSectionHeader">When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality, danger, and service needs to provide appropriate safety planning and referrals. The Contact Center Advocate is an empathetic problem-solver, who exercises superior communication and interpersonal skills when interacting with contacts, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing professional working relationships with their teammates, other HRM programs, and internal and external staff members to ensure the timely, effective and seamless provision of services.</h4></div>

Contact Center Advocate

Hays

<div>
 <p>
  Job Title: Customer Care Advocate
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  Location: Fully Remote from California (must live in California)
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  Contract Role
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  Start Date: TBD
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  <br/>
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  Role Value Proposition
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 <p>
  As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
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  <br/>
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  Key Responsibilities
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  &bull; Virtual roles work from a home office.
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  &bull; Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.
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  &bull; Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
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  &bull; Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
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  &bull; Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.
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  &bull; Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
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  &bull; Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
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  <br/>
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  Required:
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  &bull; New hires should reside in the State of California.
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  &bull; High School Diploma or GED equivalent.
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  &bull; 1 year of experience in customer service customer (includes call center, retail, and restaurants).
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  &bull; The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday.
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  Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
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  &bull; Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
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  <br/>
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  Preferred:
 </p>
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  &bull; Prior Call Center or Customer Service Representative experience is preferred.
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  &bull; Strong computer/keyboard skills (ability to type efficiently).
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  &bull; Experience handling dental or other types of insurance products.
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  &bull; Prior experience in a dental office.
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  &bull; Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
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  &bull; Previous experience with Salesforce is a plus.
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</div>


Customer Care Advocate

Advocate Aurora Health

<b>Major Responsibilities:</b> Safety 4)Reviews and determines health risks for new patient/member/client prior to completing fitness evaluation or biometric screening. Performs professional exercise testing according to the American College of Sports Medicine guidelines as adapted for Advocate at Work. Implements safe and effective wellness/fitness programs for apparently healthy populations and at risk populations. 8)Knowledge of how to prepare, lead and evaluate a wellness event/fitness program under the supervision of Health Navigator 2/Client Coordinator/Manager.
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Prepares fact sheet for future reference. Knowledge transfer process improvements system-wide. 1)Ensure safe, confidential and high quality services are delivered to clientele and their targeted populations, ie: task includes accurate data entry of results into appointments platforms. 2)Provide instruction and orientation to the client regarding proper technique, body mechanics, program information, and usage of the recommended equipment.
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Fitness programs must incorporate the five fitness components (flexibility, cardiovascular endurance, muscle endurance, strength and body fat %) of exercise. 3)Continue to strengthen industry knowledge by attending professional meetings, seminars and workshops relating to the latest research and trends on the promotion of fitness and wellness. 5)Identify and refer abnormal results to individual's personal physician, Health Navigator II/Client Coordinator/Manager as well as documenting in testing log. Maintains confidentiality of member protected information at all times by abiding to HIPAA guidelines.
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6)Conducts monthly facility walk through report and monthly mock drills. 7)Follows safety protocols at all sites where service are provided. Knowledgeable in submitting Stars web reports and proper notification to management. Quality - Patient/member/client loyalty 1)Works with Health Navigator II, Client Coordinator, Manager to assess member and client needs for small to large program sizes.
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Deliver wellness services to identified populations of clientele. These services include but are not limited to health fairs, fitness evaluations (Heart Rate, BP, Body Fat %, flexibility, strength and cardiovascular) & orientations, lectures, and biometric screenings (height, weight, BMI, blood pressure/body composition, osteoporosis, and fingerstick screenings). 3)Promotes member/client involvement in activity-based events for the specific population and/or community (i.e. local competitive races and sports tournaments).
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4)Enroll and provide health coaching to members of clientele target population related to their health and wellness goals. 5)Teaches at least one group exercise class per scheduled day or as directed based on client or internal need. Keeps classes fresh and engaging by staying abreast with popular trends to improve participation. 6)Participate in and perform continuous quality improvement efforts to ensure program success and growth.
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7)Develops, designs and provides health enhancement programs, written articles, educational presentations for both internal and external clients. 2)Uses creative strategies to design, implement, execute and evaluate successful motivational, educational and disease risk reduction programs to members of clientele target population regardless of culture, religion and economic background. Staff will use intrinsic coaching methodology to empathize, motivate and encourage participants toward healthy changes. Customer Service 1)Utilizes AIDET principle in all appointments/classes and customer service interactions.
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Presents class with a positive attitude and adjusts class with modifications specific to member needs. 2)Accurately answers all incoming calls and contacts with the standard professional department greeting (ie: customer should be able to hear the smile in your voice) and follows appropriate scripts as part of our commitment to excellence in service. 3)Offers prompt and efficient telephone assistance to Advocate at Work clients for a variety of services, including: - Booking, canceling, rescheduling and reminder call appointments. 4)Reports problems received from patients/members/customers for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary.
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Also, tracks all inquiries in a continued quality improvement log. Knowledgeable and able to implement Customer Service Recovery steps. 5)Adheres to established work flows for all patient/member customer interactions. 6)Provides coverage for other Advocate at Work service lines.
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7)Create, conduct and revise customer satisfaction processes on a regular basis both at the client and participant levels of delivery. 8)Adheres to Advocate guiding principles of responding to voicemail and email within 24 hour window. 9)Understands how to balance client relations at client site while still being the face of Advocate Health Care. Funding our Future - Acquisition of new patient/member/client 1)Assist Health Navigator II to develop , implement, and evaluate current and new revenue generating service lines for Advocate at Work (examples include but not limited to: executive personal training, educational presentations, massage therapy, flu shots, virtual coaching and MD consultations).
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2)Assist Health Navigator II to promote all Advocate at Work Service lines to both current and new clients when appropriate. 3)Deliver facility tours to potential member/clients, collect contact information and forward any new client contact to Client Coordinator, Manager, or Director. 4)Participates and recognizes individual responsibility in achieving key result areas for Advocate at Work. Associate engages in focus groups and completes duties within the group to achieve the designated goals.
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5)Actively refers new patients/members/clients into the Advocate system through wellness, coaching and/or fitness services. Growth - Data Administration, Entry and Analytics 1)Strong knowledge of computer systems utilized at site. Examples include but not limited to: EMR, IDX, Motionsoft, HPN, and Asset Health. Ability to run basic reports as needed.
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2)Prepare and maintain accurate documentation including member/participant files, billing, attendance and statistical tracking as directed. 3)Production of standard reports including but not limited to: Weekly participation report, Monthly Quality Indicator Report/Activity Status Report, Safety (Mock Drills/Facility Walk Through) Marketing report, and Annual Client report. 4)Inputs and updates members’ files both computer and hard copies. 5)Administer written surveys and adjusts activities/programming based on survey feedback to exceed customer expectations.
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Community Resource 5)Able referral participant/member/client back to Advocate Health Care for services beyond Advocate at Work scope. 1)Participates in Advocate committees such as Senior Program, Green Council, Safety Team, American Heart Walk, Emergency Response Team, and any other Advocate sponsored event. 2)Highly encouraged to represent Advocate at Work in the community through volunteerism. 3)Support and attend client company functions ie: company picnic, health fair, annual employee recognition banquet, and departmental meetings.
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4)Serve as a Advocate community resource to employee population at client site. Coordinated Care 1)Actively refers new patients/members/clients to Advocate and accurately documents on the referral chart. 2)Make connections for patients to other Advocate departments as needed. 3)Assists with fitness/wellness coverage requests.
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4)Understands how to balance client relations at client site while still being the face of Advocate Health Care. Reports to both site liaison and Advocate management. Education/Experience Required: Bachelors degree in Exercise Physiology, Exercise Science, Physical Therapy or related field. Internship experience in a health/fitness environment Knowledge, Skills & Abilities Required: Strong, solid oral and written communication skills.
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Strong interpersonal and organizational skills. Basic understanding of exercise physiology,therapeutic exercise recommendations, kinesiotherapy, kinesiology, human anatomy, exercise recommendation. Attends Focus Groups Basic computer knowledge in spreadsheet and word processing. • CPR/AED - AHA BLS • Obtain American College of Sports Medicine (ACSM) or similar professional certification (CHES, NASM, NSCA, CWS) within six months of hire date.
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Certification by ACE or AFAA for group exercise leadership or similar certifications within 6 months of employment. Physicial Requirements and Working Conditions: Highly energetic, motivated, resourceful and self-directed. Ability and flexibility to manage multiple tasks simultaneously; well organized. Strong ability to motivate others to initiate behavior change.
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Ability to work with diverse groups and special populations. Strong customer service orientation. Ability to work collaboratively in team environments. Ability to work varied schedule with rotating hours.
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Innovative problem solving skills. Ability to travel locally. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance.
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For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
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Incumbent may be required to perform other related duties.

Fitness Specialist (health navigator)

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R211995
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12705 Enterprise Corporate - Patient Access &amp; Care Team: NC/GA Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
Monday-Friday 10a-7p</p><p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
</li><li>Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.
</li><li>Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues.</li><li>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.
</li><li>Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.
</li><li>Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
</li><li>Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
</li><li>Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.
</li><li>Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.
</li><li>Performs additional duties based on department needs.
</li><li>Maintains knowledge and efficient utilization of all information systems utilized by the department.
</li></ul><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><ul><li>
None</li></ul><p><b>
Education Required:</b></p><ul><li>
High School Graduate</li></ul><p><b>
Experience Required:</b></p><ul><li>
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment
</li><li>Basic knowledge of medical terminology is helpful but not required.
</li><li>Basic understanding of computers and desktop software packages.
</li><li>Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
</li><li>Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
</li><li>Ability to use/manage a multiple-line telephone system.
</li><li>Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
</li><li>Strong verbal communication skills and ability to interact with a diverse customer population.
</li><li>Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.
</li><li>Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
</li><li>Ability to work a variety of hours based on departmental business needs.
</li></ul><p><b>Physical Requirements and Working Conditions:</b></p><ul><li>
Must have functional vision, touch, speech, and hearing.
</li><li>Required to sit most of the workday.
</li><li>Operates all equipment necessary to perform the job.
</li><li>Exposed to normal office environment and/or remote work environments
</li><li>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
</li></ul><p></p><p><i>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

PACT Representative I

<div><div><div><div><div><div><div>Back to Search Results
</div></div></div></div><div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Access &amp; Care Team Rep (Remote)</b></h1>
<p>Remote, United States<br>
Job ID: R153263-OTHLOC-Job-5FPosting-5FLocation-5FRemote
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12700 Enterprise Corporate - Patient Access &amp; Care Team: IL/WI Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</p><ul><li><p><b>
This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our April 6 and 20 training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time).</b></p></li></ul><p></p><ul><li><p><b>
After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and many do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time.</b></p></li></ul><p></p><p><b>
Pay Range</b></p>
$21.45 - $32.20<p></p><p>
MAJOR RESPONSIBILITIES:</p><p>
Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access &amp; Care Team (PACT) and the practice site.</p><p></p><p>
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.</p><p></p><p>
Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed.</p><p></p><p>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate.</p><p></p><p>
Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information.</p><p></p><p>
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.</p><p></p><p>
Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.</p><p></p><p>
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.</p><p></p><p>
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.</p><p></p><p>
Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports.</p><p></p><p>
Maintains knowledge and efficient utilization of all information systems utilized by the department.</p><p></p><p><b>
Licensure, Registration and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Graduate.</p><p></p><p><b>
Experience Required:
</b></p><p>Experience in healthcare preferred.</p><p>
Experience in a call center preferred, or other applicable customer service-related area.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment.</p><p></p><p>
Basic knowledge of medical terminology is helpful, but not required.</p><p></p><p>
Basic understanding of computers and desktop software packages.</p><p></p><p>
Ability to work in a fast paced environment, handling a variety of customer/patient needs.</p><p></p><p>
Basic multitasking and problem solving skills, as well as organization and prioritization skills.</p><p></p><p>
Ability to use/manage a multiple-line telephone system.</p><p></p><p>
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.</p><p></p><p>
Strong verbal communication skills and ability to interact with a diverse customer population.</p><p></p><p>
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.</p><p></p><p>
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.</p><p></p><p>
Ability to work a variety of hours based on departmental business needs.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><p></p><p>
Must have functional vision, touch, speech, and hearing.<br>
<br>
Required to sit most of the workday.<br>
<br>
Operates all equipment necessary to perform the job.<br>
<br>
Exposed to normal office environment and/or remote work environments.</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

Patient Access & Care Team Rep (Remote)

Redmond Minerals Inc

<div>
 We&rsquo;re looking for a person to deliver excellent customer service to our retail customers. You will interact with consumers by phone, email, and online platforms like HubSpot, Shopify, Amazon/Ecommerce Channels. You&rsquo;ll need to learn a lot about Redmond products and our unique way of being in business so you can become a helpful guide for customers throughout their journey with our brand. We need someone who will advocate for the customer, pushing us to improve systems and nurture loyal customers. Daily responsibilities will include talking to customers (you need to look forward to the phone ringing!), creating and responding to support tickets (proficiency in writing is essential), and using what you learn from our customers to create better solutions with your team (curiosity is key!) The role is full-time, with health insurance, paid time off, and an assortment of unique benefits. The shift schedule is 8:00am to 4:00pm, Monday through Friday, with occasional holiday and weekend coverage. This is a hybrid role, requiring in-office presence Tuesday-Thursday in our Heber City office, with the option of remote work on Mondays and Fridays. We&rsquo;re looking for a customer service professional to deliver exceptional support for our retail customers. In this role, you&rsquo;ll interact with customers through phone, email, live-chat, and will be utilizing platforms like HubSpot, Shopify, and various ecommerce channels. You&rsquo;ll become a product expert on Redmond offerings and support our customers in their journey with our products. You will also advocate for customer needs and play an active role in continually improving the customer experience.
</div>


Customer Service

<div></div><div><div><div><div><div><div><div><div><p>GA, United States<br>
Job ID: R186760
<br>
Shift: 1st
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
02190 FLMG Cartersville Immediate Care 1328 Joe Frank Harris Pkwy - Immediate Care<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
Varies</p><p></p><p><b>
Pay Range</b></p>
$18.85 - $28.30<p></p><p>
The Front Office Assistant is responsible for all clerical functions relative to the business aspect of the medical practice. These duties include, but are not limited to, telephone responsibilities, scheduling, filing, copying, etc.</p>
<p></p>
<p>Qualifications:<br>
<br>
A. Education<br>
<br>
1. High school diploma or GED from an accredited institute required<br>
<br>
2. Two year course for medical office assistant at the post-secondary level preferred<br>
<br>
B. Experience<br>
<br>
1. Prior experience with front desk responsibilities in a medical office setting<br>
<br>
2. Knowledge of medical terminology and ICD-9/CPT coding is required<br>
<br>
3. Accurate typing and filing skills required<br>
<br>
4. Experience in the use of medical office information systems, electronic billing, and other automated functions preferred<br>
<br>
5. Candidate must possess strong verbal and written communication skills, have a commitment to customer service, and communicate effectively with all applicable customers and age groups</p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Office Assistant</div></div></div></div></div></div></div><div></div>

Office Assistant Cartersville UC

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