customer service advocate

UptimeAI Inc.

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 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
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  <strong>
   Role : Customer Success Advocate
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  <strong>
   Location:
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  Masqa&tcedil;, Oman
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   Department:
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   Customer Success
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  <strong>
   Role Overview
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  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
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  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
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  <strong>
   Key Responsibilities
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   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
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   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
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   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
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   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
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   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
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   Identify additional use cases and features that can further enhance the value customers achieve.
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   Efficiently address customer needs and contribute to process improvements for greater efficiency.
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   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
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   Support internal stakeholders by generating case studies and value stories.
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   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
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   Collaborating with the product team to ensure the roadmap aligns with customer business needs
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  <strong>
   Qualifications Preferred Qualifications
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   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
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   Familiarity with Asset Performance Management (APM).
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   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
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   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
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   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
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   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
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   Strong Plus:
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   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
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   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
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  <strong>
   <u>
    Why to join UptimeAI:
   </u>
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    Impact Industry-Wide Change:
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   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
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    Collaborative and Growth-Oriented Environment:
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   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
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    Opportunities for Leadership and Innovation:
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   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
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Customer Success Advocate

Point32Health

<div><p><b>Who We Are</b></p><p>
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We&rsquo;ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it&rsquo;s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.</p><p></p><p>
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.</p><p></p><p><b>
Job Summary</b></p>
Under the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, dressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health. The Member Service Advocate is a member champion to resolve issues internally with a wide variety of departments and interacting externally with providers, employers, brokers and provider billing offices to assist with issue resolution. A candidate should be proficient in working in multiple systems at once while doing real-time analysis of data and documentation to resolve member inquiries.<br>
<br>
Training Hours: 8:30 AM &ndash; 5:00 PM EST, M - F. Must have 100% attendance during training.<br>
Working as a Member Advocate provides you with hands-on experience to grow your career with Point32Health. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions providing you with opportunities for advancement. A Member Services Advocate can grow not only within the department but also throughout Point32Health.<p></p><p><b>
Job Description
</b></p><div><ul><li><b>Inbound Call Management</b>- Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility.</li><li><b>
Health Care System Navigation</b>- support and advocate for members to ensure that they receive the care/support needed</li><li><b>
Problem Resolution</b>- Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. Follow up with members as needed to ensure complete resolution.</li><li><b>
Member Engagement</b>- Assist members in understanding and accessing theit benefits and educate members on how to use self service tools, deliver proactive/anticpatory service</li><li><b>
Documentation and Reporting-</b> Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting ensuring HIPPA, State and Federal regulations and confidentiality standards are met.</li><li><b>
Team Collaboration</b>- Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience.</li><li><b>
Member Experience- </b>As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns.</li><li><b>
Continuous Improvement-</b> Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements.</li><li><b>
Metrics &amp; Goals-</b> Adhere to assigned schedules to ensure appropriate phone queue coverage &amp; meet or exceed department established key performance indicators</li><li><b>
Member Retention &amp; Outbound Campaigns-</b> Execute outbound calls to improve the member experience and assist in member retention</li><li><b>
Compliance and Policy Adherence-</b>Ensure all interactions are HIPAA compliant and adhere to state and federal regulations</li><li><b>
Other duties as assigned.</b></li></ul><p></p><p><b>
Qualifications</b><b> &ndash; what you need to perform the job.</b></p><p></p><p><b>
Education, Certification and Licensure
</b></p><p></p><p>Required: Associate degree or equivalent work experience</p><p>
Preferred: Bachelor&rsquo;s degree or equivalent work experience preferred.</p><p></p><p><b>
Experience </b>(minimum years required)<b>:</b><b>
</b></p><p>Required</p><ul><li>
0-2 years of relevant experience.</li></ul><p>
Preferred</p><ul><li>
Customer service experience in health care, call center or corporate office.</li><li>
Knowledge of medical terminology.</li><li>
Prior experience training and working in a virtual/remote setting.</li></ul><p></p><p><b>
Skill Requirements</b></p><ul><li><b>
Customer Service Expertise-</b> Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members.</li></ul><p></p><ul><li><b>
Empathy- Ability</b> to put yourself in someone else&rsquo;s shoes and demonstrate compassion.</li></ul><p></p><ul><li><b>
Product Knowledge</b>- Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information.</li></ul><p></p><ul><li><b>
Problem-Solving/Critical</b><b> Thinking Skills-</b> Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner.</li></ul><p></p><ul><li><b>
Communication Skills- </b>Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.</li></ul><p></p><ul><li><b>
Attention to Detail-</b> High level of accuracy in handling member information, processing requests, and documenting interactions.</li></ul><p></p><ul><li><b>
Multitasking Ability-</b> Capable of managing multiple tasks simultaneously while maintaining focus and efficiency.</li></ul><p></p><ul><li><b>
Technical Proficiency-</b> Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data.</li></ul><p></p><ul><li><b>
Adaptability</b>- Ability to adjust to changing priorities and new processes in a dynamic work environment.</li></ul><p></p><ul><li><b>
Team Collaboration-</b> Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere.</li></ul><p></p><ul><li><b>
Conflict Resolution</b>- Skilled in managing and resolving conflicts and complaints with professionalism and patience.</li></ul><p></p><p><b>
Working Conditions and Additional Requirements </b>(include special requirements, e.g., lifting, travel)<b>:</b></p><ul><li>
Must be able to work under normal office conditions and work from home as required.</li><li>
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.</li><li>
May be required to work additional hours beyond standard work schedule.</li></ul><p></p><p>
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.</p></div><p></p><p>
for providing an accurate and thorough interpretation of Point32Health benefits, eligibility, claim processing and enrollment policies to members
</p><p><b>Salary Range</b></p>
$22.00 -$22.00<p></p><p><b>
Compensation &amp; Total Rewards Overview</b></p><p>
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</p><p></p><p>
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:</p><ul><li><p>
Medical, dental and vision coverage</p></li><li><p>
Retirement plans</p></li><li><p>
Paid time off</p></li><li><p>
Employer-paid life and disability insurance with additional buy-up coverage options</p></li><li><p>
Tuition program</p></li><li><p>
Well-being benefits</p></li><li><p>
Full suite of benefits to support career development, individual &amp; family health, and financial health</p></li></ul><p>
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/</p><p></p><p><b>
We welcome all</b><br>
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p><p></p><p><b>
Scam Alert</b>: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org</p></div><p></p>

Member Service Advocate-1

HealthFund Solutions

<div><p>Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.</p><p><b>
Benefits:</b></p><ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li><li>
Critical Illness &amp; Accident Plans</li><li>
401(k) with up to 4% employer match</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Answering phones, taking messages, and placing call transfers</li><li>
Making outbound calls using scripting</li><li>
Required to screen patients for financial and medical criteria</li><li>
Enter all information in our system database</li><li>
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)</li><li>
Stay current on all new policies and procedures</li><li>
Assist with other administrative duties specific facilities per business needs as assigned</li><li>
May require occasional evenings and weekends</li><li>
Other duties as assigned</li></ul><p><b>
Requirements:</b></p><ul><li>
High School Diploma or equivalent required</li><li>
Minimum one (1) year of customer service experience (call center environment)</li><li>
Excellent communication skills- written and verbal</li><li>
Planning and organizing skills</li><li>
Attention to detail and accuracy</li><li>
High level of professionalism and customer service excellence</li><li>
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams</li></ul><p><b>
Physical Abilities:</b></p><p>
While performing the duties of this job</p><ul><li>
Ability to sit for long periods of time entering data into the computer</li><li>
Ability to occasionally lift up to 10 pounds</li><li>
Ability to concentrate and stay on task for long periods of time</li></ul><p><b><i>
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.</i></b></p><p>
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.</p><p>
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</p></div>

Customer Advocate I

Consumers for Affordable Health Care

<p><b>NOTE - ONLY APPLICANTS WHO FOLLOW THE APPLICATION INSTRUCTIONS WILL BE CONSIDERED.</b></p><p>Consumers for Affordable Health Care (CAHC) is seeking a full-time (37.5 hours a week) HelpLine Advocate to help Maine people find and enroll in quality, affordable health care coverage and navigate other health coverage-related programs.The ideal candidate will be a compassionate advocate for consumers. They must be able to understand and navigate public and private health coverage and safety-net programs and work in a fast-paced environment. This position is an opportunity to help people navigate the health system and access quality health care they can afford. Training will be provided.</p><p>CAHC&rsquo;s offices are physically located in Augusta. Depending on the candidate, many of the required job responsibilities may be performed remotely within the state of Maine. There are times, however, when staff will be required to report to the office.</p><p><b>About Consumers for Affordable Health Care</b></p><p>Consumers for Affordable Health Care (CAHC) is a nonprofit, nonpartisan organization whose mission is to advocate the right to quality, affordable health care for every Maine person. CAHC serves as Maine&rsquo;s Health Insurance Consumer Assistance Program. The Consumer Assistance Program (CAP) runs a toll-free, statewide HelpLine that handles thousands of calls and emails each year from people who need assistance finding, enrolling in, or using quality, affordable health coverage. HelpLine staff also assist Mainers with understanding how to appeal a wrongful denial of coverage by their insurance company.</p><p><b>Job Responsibilities</b><br/>This position reports to the Consumer Assistance Program Manager and is responsible for the following:</p><ul><li>Provides direct one-on-one assistance, basic coverage education and advocacy to consumers seeking help with their health coverage through our Consumer Assistance HelpLine via phone or email</li><li>Provides detailed case follow up for complex HelpLine cases</li><li>Assists with virtual and in-person enrollments, as needed</li><li>Assists with outreach events and consumer education materials as needed</li><li>Maintains accurate, up-to-date records of HelpLine and outreach activities</li><li>Successful completion of training required to serve as a Certified Application Counselor in the State of Maine.</li><li>Other tasks and projects as needed</li></ul><p><b>Qualifications</b><br/>CAHC is seeking candidates who are <b>detail oriented</b>, skilled at <b>multitasking,</b> <b>self-motivated, </b>and who are strong <b>team players. </b>You should have:</p><ul><li>A track record of working directly with clients or consumers, ideally in a social service or health benefits setting</li><li>Excellent communications skills (oral and written); the ability to explain complicated rules and systems to the general public</li><li>Capacity to complete multiple assignments, sometimes under tight time constraints, and to work independently</li><li>A commitment to social justice and a passion for helping people get quality, affordable health care</li><li>Ability to exercise strong critical thinking and problem-solving skills, both independently and as part of a team</li><li>Experience working with a variety of technology platforms, including video conferencing, messaging and calling platforms, team collaboration tools and/or databases.</li></ul><p>The successful candidate will have a bachelor&rsquo;s degree in a related field or equivalent experience. Expertise in health coverage programs such as MaineCare, Affordable Care Act plans, processes and procedures, and safety-net programs preferred. Experience with Salesforce, and Microsoft Office are strong pluses. Individuals with experience in hospital billing or insurance companies are encouraged to apply.</p><p><b>Salary and Benefits</b><br/>Consumers for Affordable Health Care offers a competitive compensation and benefits package, including: paid employee health and dental coverage; a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee&rsquo;s annual salary; a voluntary 403(b) retirement plan; and, generous paid vacation, sick, and personal time benefits. Anticipated salary is low to mid 40&rsquo;s, dependent upon experience.</p><p>CAHC is an Equal Opportunity Employer. We value diversity. We do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and expression, disability, age, ancestry, genetic information, whistleblower status, military/veteran status, an assertion of a right or claim under the Maine Workers&rsquo; Compensation Act or any other status protected by law.</p><p><b>How to apply</b></p><p>Applications should be received by May 4, 2026, but will be accepted until the suitable candidate is found. Please include a cover letter, r&eacute;sum&eacute;, and three (3) references with your application (references will not be contacted until after an initial interview). Apply online at https://mainecahc.org/who-we-are/were-hiring.html, send your application by email to Val&eacute;rie McAuslin at consumerhealth@mainecahc.org (noting &ldquo;HelpLine Advocate Applicant&rdquo; in the subject line) or mail it to Consumers for Affordable Health Care, P.O. Box 2490, Augusta, ME 04338.</p><p>Job Type: Full-time</p><p>Pay: $40,000.00 - $45,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Shift:</p><ul><li>Day shift</li></ul><p>Work Location: Hybrid remote in Augusta, ME 04330</p>

Health Insurance HelpLine Advocate

Safelite

<div><h2 class="jobSectionHeader"><b>Job description
</b></h2><div><div><p>The <b>Customer Advocate</b> is one of Safelite&rsquo;s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.</p><p></p><p><b>
What You&rsquo;ll Get</b></p><ul><li><p>
Competitive weekly base pay starting at $21/hour.</p></li><li><p>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.</p></li><li><p>
Up to $5,250 annually in tuition reimbursement.</p></li><li><p>
Paid training and all the tools and resources you'll need to be successful.</p></li><li><p>
View all our health, wealth and life offerings at www.safelitebenefits.com.</p></li></ul><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.</p></li><li><p>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.</p></li><li><p>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.</p></li><li><p>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.</p></li><li><p>
Review orders from the national contact center and manage dealer part orders and special accounts.</p></li><li><p>
All other duties as assigned.</p></li></ul><p></p><p><b>
What You&rsquo;ll Need</b></p><ul><li><p>
High School Diploma/GED/Equivalent required.</p></li><li><p>
Experience: 1-3 years telephone operations or business administration experience required.</p></li><li><p>
Ability to provide world class customer service in a changing, fast-paced operation.</p></li><li><p>
Present a professional appearance and wear personal protective equipment.</p></li><li><p>
Ability to travel up to 10%.</p></li></ul><p></p><p>
#LI-JF1</p></div><div><p>
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.</p><p>
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</p><p>
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.</p><p>
-</p></div><div><p>
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching &quot;Find Open Jobs&quot;.</p><p>
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we&rsquo;re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers</p><p><i>
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.</i></p><p>
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</p></div></div></div>

Customer Advocate

iRhythm Technologies

<div><p><b>Career-defining. Life-changing.</b></p><p></p><p>
At iRhythm, you&rsquo;ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what&rsquo;s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career</p><p></p><p><b>
About This Role:</b></p><p><b>
Responsibilities and Duties:</b></p><ul><li>
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.</li><li>
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.</li><li>
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.</li><li>
CRM Compliance to process and documentation.</li><li>
Ticket/Email Management in a timely fashion.</li><li>
Inbound and outbound call work as assigned.</li><li>
Ability to manage through meetings and training in a Zoom environment on camera.</li></ul><p></p><p><b>
General Experience:</b></p><ul><li>
Provide clear verbal and written proactive communication to internal and external requests.</li><li>
Drive a patient and client-driven environment.</li><li>
Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.</li><li>
Display an ability to have attention to detail for all activities and documentation tasks.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Experience in fast paced patient or healthcare provider focused environment is preferred.</li><li>
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).</li><li>
Preferred experience in healthcare/medical device companies non- insurance based.</li><li>
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.</li><li>
Experience with Customer Relationship Management software; Salesforce.com preferred.</li><li>
Demonstrated ability to understand and meet individual level metrics assigned.</li><li>
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.</li><li>
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.</li><li>
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.</li><li>
Strong commitment to quality.</li><li>
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.</li><li>
Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.</li></ul><p></p><p>
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.</p><p></p><p>
In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.</p><p>
Additional Home Office Requirements:</p><ul><li>
Secure environment for all related activities.</li><li>
Desk space for laptop and two monitors to be set up.</li></ul><p></p><p>
In Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.</p><p></p><p>
Examples of Key Metric Expectations:</p><ul><li>
Attendance, this is key to the success of the role.</li><li>
Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.</li><li>
Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.</li><li>
HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.</li><li>
Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.</li></ul><p></p><p>
OT and Holiday Potential:</p><ul><li>
At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.</li><li>
Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.</li></ul><p></p><p><b>
Location:</b></p>
Remote - US<p></p><p>
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.</p><p></p><p><b>
Estimated Pay Range</b></p>
$20.60 - $25.75<p></p><p>
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.</p><p></p><p>
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com</p><p></p><p><b>
About iRhythm Technologies</b><br>
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm&rsquo;s vision is to deliver better data, better insights, and better health for all.</p><p></p><p><b>
Make iRhythm your path forward. Zio, the heart monitor that changed the game.</b></p><p></p><p>
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address <b>ONLY</b>.
</p><p></p><p>For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121</p></div>

Customer Care Advocate (Part Time)

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R211995
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12705 Enterprise Corporate - Patient Access &amp; Care Team: NC/GA Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
Monday-Friday 10a-7p</p><p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
</li><li>Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.
</li><li>Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues.</li><li>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.
</li><li>Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.
</li><li>Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
</li><li>Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
</li><li>Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.
</li><li>Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.
</li><li>Performs additional duties based on department needs.
</li><li>Maintains knowledge and efficient utilization of all information systems utilized by the department.
</li></ul><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><ul><li>
None</li></ul><p><b>
Education Required:</b></p><ul><li>
High School Graduate</li></ul><p><b>
Experience Required:</b></p><ul><li>
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment
</li><li>Basic knowledge of medical terminology is helpful but not required.
</li><li>Basic understanding of computers and desktop software packages.
</li><li>Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
</li><li>Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
</li><li>Ability to use/manage a multiple-line telephone system.
</li><li>Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
</li><li>Strong verbal communication skills and ability to interact with a diverse customer population.
</li><li>Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.
</li><li>Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
</li><li>Ability to work a variety of hours based on departmental business needs.
</li></ul><p><b>Physical Requirements and Working Conditions:</b></p><ul><li>
Must have functional vision, touch, speech, and hearing.
</li><li>Required to sit most of the workday.
</li><li>Operates all equipment necessary to perform the job.
</li><li>Exposed to normal office environment and/or remote work environments
</li><li>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
</li></ul><p></p><p><i>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

PACT Representative I

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