customer service agent

jumami

Customer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers&rsquo; needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaJob Type: Full-timePay: BD2,000.000 - BD2,500.000 per monthApplication Question(s):<ul><li>ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

Bespoke Professionals

We are a recruitment agency based in Seef, Bahrain, working with companies across multiple industries. Due to high demand and a crowded job market, we have introduced a VIP Job Placement List designed for serious candidates who want structured support and faster results.Through this programme, we actively work with you to secure a job within 90 days. This is not a free service and it is not for everyone. It is for candidates who are ready to invest in themselves and commit to the process.We limit this programme to 100 candidates only, as we already manage a database of over 6,000 CVs and prioritisation is essential.If you are genuinely looking for a role in Sales, Marketing, or Customer Service, and are willing to take a practical step towards getting hired, you are welcome to apply.Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD300.000 - BD700.000 per monthApplication Question(s):<ul><li>Which type of role are you currently looking for?</li><li>How many years of experience do you have in this role or field?</li><li>Are you interested in joining our VIP Job Placement List? (10 BD per month for 3 months or 20 BD one-time payment for 3 months)</li><li>If your answer is &ldquo;Yes&rdquo;:</li></ul>A member of our team will contact you to explain what is included in the VIP list.

Job Opportunities in Sales, Marketing, and Customer Service

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Marriott International

<div>Additional Information 
Job Number25201655 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Arrival Expert (Concierge)

Braxtone Group

<div>
 <ul>
 <li>
 BRIEF DESCRIPTION OF JOB FUNCTION
 
 
 </li>
 </ul>
 
 The Function Of Telemarketing Agent Entails The Following
 
 
 
 2.1.1. cold calling techniques on prospects
 
 
 2.1.2. persuading potential customers to purchase a product or service
 
 
 2.1.3. obtaining referrals and leads from a variety of sources from lead generation activities
 
 
 2.1.4. contributing to department&rsquo;s function of collecting data and converting
 
 
 them into qualified leads then conduct sales calls.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Serves customers by selling products via telephone.
 </li>
 <li>
 Contact individuals by telephone in order to solicit sales for goods or services.
 </li>
 <li>
 Recommends changes in products, service, and policy by evaluating results and competitive developments.
 </li>
 <li>
 Resolves customer complaints by investigating problems, developing
 
 
 </li>
 </ul>
 solutions, preparing reports, and making recommendations to management.
 
 
 <ul>
 <li>
 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 </li>
 <li>
 Conduct client or market surveys, and type detailed notes regarding sale or service offered.
 </li>
 <li>
 Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
 </li>
 <li>
 Explain products or services and prices, and answer questions from customers.
 </li>
 <li>
 Maintain records of contacts, accounts, and orders in the company&rsquo;s system only.
 </li>
 <li>
 Obtain customer information such as name, address, and payment method, and enter orders into computers.
 </li>
 <li>
 Obtain names and telephone numbers of potential customers from sources such as
 
 
 </li>
 </ul>
 referrals, cold calling, and any other legal means.
 
 
 <ul>
 <li>
 Assist and support the line manager by taking tasks assign by them when necessary.
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Ability to persuade others to change their minds or behavior.
 </li>
 <li>
 Ability to give full attention to what other people are saying, and to actively look for ways to help people.
 </li>
 <li>
 KPIs
 
 
 </li>
 </ul>
 To achieve the daily and monthly sales KPIs as set by the management.
 
 
 Monthly sales results must be within targets set by management in terms of premium and commission income, and this is subject to review minimum of once annually.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 Commissions or incentives to be agreed.
 
 
 Important notes: Commission is only payable if all KPI are achieved.
 
 
 <ul>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours 40 hours a week
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Tele-sales Representative

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.&nbsp;</td></tr><tr><td>Duties &amp; Responsibilities&nbsp;<ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul>&nbsp;</td></tr><tr><td>Skills &amp; Qualifications<ul><li>Clear and confident communication skills over the phone.</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr><tr><td>Typical Working ConditionsNormal Working&nbsp;Hours (40 hours&nbsp;a&nbsp;week)Working&nbsp;Timing may include rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work &nbsp;&nbsp;</td></tr></tbody></table></figure>

Lead Generation Agent

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for Data Scientists - Banking for our Bahrain operations with the following skillsets and terms &amp; conditions:
Years of Experience: 7 &ndash; 10 years
Qualification
Bachelor&rsquo;s Degree in Computer Science / Engineering 
Preferably BE Computer Science &amp; Engineering
Professional Training Required: Machine Learning, Deep Learning, MLOps, AI in Financial Services. 
Professional Qualification Required: Google Professional ML Engineer, Microsoft AI Engineer Associate Professional Licenses Required Not applicable. 
Professional Certifications Required: TensorFlow Developer Certificate, AWS Certified Machine Learning.
Must-Have:<ul><li>Proven hands-on delivery experience in banking, financial institutions, or insurance within Gen AI solutions such as chatbots, document analysis, etc., leveraging RAG and robust architecture with proper governance and security measures</li><li>Several years of ML experience with implemented use cases.</li><li>Hands-on work experience most of which in banking, financial institutions, or insurance industries.</li></ul>
Experience required:
Ability to build and deploy ML models using Python and relevant libraries. Understanding of supervised and unsupervised learning algorithms. 
Experience with model evaluation and performance metrics.
Familiarity with AI use cases in banking (e.g., fraud detection, personalization) Knowledge of data preprocessing and feature engineering. 
Ability to work with cloud-based ML platforms (e.g., Azure ML, AWS SageMaker). Understanding of MLOps and model lifecycle management. 
Ability to communicate insights and build explainable AI models. 
 
 
Core AI / NLP Engineering<ul><li>Python (PyTorch, TensorFlow, LangChain, Hugging Face, OpenAI API, Anthropic Claude, etc.)</li><li>LLM fine-tuning (LoRA, PEFT, prompt tuning)</li><li>Retrieval-Augmented Generation (RAG), vector databases (Pinecone, FAISS, Weaviate, Chroma)</li><li>Prompt engineering and orchestration (LangChain, LlamaIndex, Semantic Kernel, DSPy)</li><li>Knowledge of embeddings, tokenization, and transformer architecture</li><li>Cloud AI tools: AWS Bedrock, Azure OpenAI, Vertex AI, OpenSearch, ElasticSearch</li><li>Model evaluation: hallucination detection, grounding, and benchmarking (BLEU, ROUGE, TruthfulQA, etc.)</li></ul>
 
Software Engineering &amp; Backend Integration<ul><li>RESTful and GraphQL APIs, webhooks</li><li>Containerization and deployment (Docker, Kubernetes, CI/CD)</li><li>Authentication and user/session management</li><li>Data pipelines and microservices</li><li>Knowledge of frameworks like FastAPI, Flask, NestJS, or Express</li><li>Integration with enterprise data (SharePoint, Salesforce, SQL, internal APIs)</li></ul>
Agent Orchestration &amp; Tooling
<ul><li>LangGraph, AutoGen, CrewAI, Flowise, or similar agent frameworks</li><li>Task-decomposition and reasoning chains</li><li>Function calling, tool use, and API chaining</li><li>Memory design (short-term vs long-term)</li><li>Context management and grounding strategies.</li></ul>
Joining time frame: (15 - 30 days)</div>

Data Scientists - Banking

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