customer service agent

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

Compass Training and Consultancy Pvt. Ltd.

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 4 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timePay: Up to Rs135,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English? (out of 10)</li><li>Does 2pm-11pm Shift works for you at Arfa Kareem Towers with Saturdays as half day. </li><li>Do you have any experience with Ecommerce Customer Support?</li></ul>Experience:<ul><li>Customer Support : 3 years (Preferred)</li></ul>Work Location: In person

GAT Airline Ground Support

Job Summary
 As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
 
Responsibilities: 
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
Requirements: 
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>

Airport Customer Service Agent

State of Indiana

<div><h1 class="jobSectionHeader">Work for Indiana</h1><div> 
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div> 
About the Department of Child Services (DCS):
Join a group of passionate, dedicated public servants to support one of Indiana&rsquo;s most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana&rsquo;s future by protecting children and strengthening families with compassion and determination. 
Vision: Every child in Indiana thrives in a safe, loving, forever home. 
Purpose: Ignite hope. Cultivate joy. 
Role Overview:
The Kidsline Customer Service Agent provides excellent telephone customer support to child support case participants who contact the Child Support Call Center. The Kidsline Customer Call Center is the primary source of information for the participants who have child support cases. Using good communication skills, and on-the-job training, you will assist Custodial Parties, Non-Custodial Parents, Employers, County Prosecutors, County Clerks, Other State Agencies, and attorneys with a broad range of child support questions. You will be an expert on a variety topics and will answer complex human service questions. 
This position is in the central DCS Offices in Indianpolis, Indiana. 
Salary:
The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience. 
Use our Compensation Calculator to view the total compensation package.<div><div><div><h2 class="jobSectionHeader"> 
A Day in the Life:</h2></div><div>
Responsibilities include:<ul><li>
Answer phones, address caller issues, update critical employee and company data, and provide lump sum totals.</li><li>
Respond to emails and facsimiles for the helpdesk.</li><li>
Research the Indiana Support Enforcement Tracking System (ISETS), resource programs, and the Internet to update employer information.</li><li>
Phone, email, or correspondence to obtain verified data.</li><li>
Respond to requests from county prosecutors to add, update, or delete employer information.</li><li>
Train employers and county caseworkers on policy and procedures.</li><li>
Review reports to identify employers, change addresses for employers and participants, or update critical employee data.</li><li>
Review and update data reports to ensure accurate employer data.</li></ul> 
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div><div><div><h2 class="jobSectionHeader">
What You'll Need for Success:</h2></div><div>
You must meet the following requirements to be considered for employment:<ul><li>
General knowledge of the program area.</li><li>
Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.</li><li>
Ability to gather and compile program materials.</li><li>
Ability to communicate effectively.</li><li>
Ability to operate effectively in a group decision-making process.</li><li>
Tact in dealing with other agency personnel and the public.</li><li>
Basic knowledge of accounting principles.</li><li>
Able to perform essential functions with or without reasonable accommodation.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Supervisory Responsibilities/Direct Reports:</h2></div><div><div>
This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div> 
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:<ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 in election years</li></ul></li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul> 
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div>

Kidsline Customer Service Agent

Michael Page Finance

Join a thriving team as a French Speaking Customer Service Agent, where you'll provide exceptional service to clients in the Leisure, Travel & Tourism industry. This permanent position in Poole offers an exciting opportunity to use your language skills and contribute to seamless logistics operations. Client Details This role is with a well-established, medium-sized organisation in the Leisure, Travel & Tourism sector. Known for its focus on excellent customer experiences, the company specialises in delivering reliable logistics solutions to its clients. Description The key responsibilities for the French Speaking Customer Service Agent are: <ul> <li>Provide outstanding customer support in both French and English via phone, email, and other communication channels.</li><li>Assist clients with booking and travel-related queries while ensuring accuracy and efficiency.</li><li>Collaborate with the logistics team to resolve issues and ensure smooth operations.</li><li>Maintain and update customer records in the system as required.</li><li>Handle complaints professionally, aiming for quick and satisfactory resolutions.</li><li>Communicate updates regarding schedules, delays, or changes to customers effectively.</li><li>Support team members with administrative tasks when needed.</li><li>Ensure compliance with company policies and procedures at all times.</li></ul> Profile A successful French Speaking Customer Service Agent should have: <ul> <li>FLUENT in FRENCH & ENGLISH, with excellent communication skills.</li><li>Experience in customer service roles, preferably within the Leisure, Travel & Tourism industry.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Proficiency in using customer service software and systems.</li><li>An organised approach to work with attention to detail.</li><li>A positive attitude and the ability to work well in a team.</li></ul> Job Offer <ul> <li>Competitive salary ranging from £25,000 to £27,000 per annum.</li><li>Permanent position in a supportive and professional environment.</li><li>Opportunities to enhance your skills in a bilingual setting.</li><li>Work within the exciting Leisure, Travel & Tourism industry.</li><li>Convenient location in Poole with excellent transport links.</li></ul> If you are passionate about customer service and fluent in French, we encourage you to apply for this exciting role in Poole today!

French Speaking Customer Service Agent

BPO PLUS

<ul><li>Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner</li><li>Respond to customer inquiries regarding products, services, billing, and account information</li><li>Resolve customer complaints and issues efficiently while ensuring customer satisfaction</li><li>Accurately document customer interactions, feedback, and resolutions in the system</li><li>Follow company policies, procedures, and service standards at all times</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor</li><li>Maintain up-to-date knowledge of company products, services, and processes</li><li>Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores</li><li>Process customer requests such as service activation, modifications, cancellations, and refunds</li><li>Verify customer information to ensure data accuracy and confidentiality</li><li>Handle sensitive customer information in compliance with data protection guidelines</li><li>Collaborate with team members and other departments to resolve customer concerns</li><li>Identify recurring issues and provide feedback for process improvement</li><li>Maintain professionalism and a positive attitude during high call volumes or challenging interactions</li><li>Participate in training sessions, coaching, and quality evaluations</li></ul>Job Type: Full-timePay: QAR3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Customer Service Agent - Female

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Customer Service Agent - Female