customer service agent

TAO Clean

TAO CleanCustomer Service RepresentativeCompensation: $16.00&ndash;$17.00/hour, paid semi-monthly, plus a $350/month performance bonus after successful completion of a 60-day probationary periodAbout the RoleTAO Clean is hiring a Customer Service Representative to handle day-to-day support and help us get smarter about how we support customers over time. Most of your day will be spent answering questions and solving problems over email, chat, and phone. As you get comfortable in the role, you'll also start digging into the data behind our support - response times, CSAT, recurring complaints - and using it to help us fix what isn't working.What You'll Do<ul><li>Answer customer questions and issues by email, chat, and phone - quickly and without dropping the ball. Troubleshoot order and product problems using our tools: Gorgias, Aircall, Shopify, and Happy Returns. Know our products and policies well enough to give customers a real answer, not a runaround. Flag patterns you notice - a product issue that keeps coming up, a policy that's confusing people - to the right team. Keep up with a busy queue without letting response quality slip, and hit our SLA targets. Stay patient and professional with frustrated customers, and adjust your tone to fit the situation. Pull together basic reporting on things like response time, resolution rate, and CSAT. Work with your manager on ideas to improve team performance, including incentive programs. Loop in operations, marketing, or product when customer feedback points to something bigger. Help train new hires as the team grows. Speak up when you spot a workflow or tool that's slowing the team down, and suggest a fix.</li></ul>What We're Looking For<ul><li>Someone who writes and speaks clearly, and genuinely likes helping people. Comfortable juggling several conversations at once without getting rattled. Experience with tools like Gorgias, Aircall, Shopify, or Happy Returns is a plus - not required. Interested in numbers: you don't need a background in analytics, but you should be willing to look at the data and ask why. Even-keeled under pressure, and okay with things changing as we figure out what works.</li></ul>Why Join TAO CleanWe're a small company, so the person we hire actually matters to how things go - this isn't a role where you'll get lost in the crowd. Start out handling tickets, and if you're good at it, there's real room to take on reporting, process work, and eventually mentoring newer folks on the team.Pay: From $17.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: Remote

Customer Service Agent

ALASKA AIRLINES PILOTS CHARITABLE FUND

<div>
 
 Company
 
 Alaska Airlines
 
 
 
 The Team
 
 
 
 Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
 
 
 
 Role Summary
 
 
 
 The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position.
 
 
 
 Key Duties
 
 
 
 <ul>
 <li>
 Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment.
 </li>
 <li>
 Perform iPad, computer, and paperwork tasks.
 </li>
 <li>
 Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs).
 </li>
 <li>
 Assist and de-escalate upset guests to provide a positive travel experience.
 </li>
 <li>
 Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags).
 </li>
 <li>
 At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
 
 
 </li>
 </ul>
 
 Additional Details
 
 
 
 Must have an Enhanced ID/Driver's license or valid Passport at time of hire.
 
 
 Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
 
 
 
 Day in the Life
 
 
 
 To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
 
 
 If you are unable to view the video, click this link:https://alaskahorizoncareers.com/ascsa.
 
 Job-Specific Experience, Education &amp; Skills
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 A minimum of 6 months of customer service or community service experience.
 </li>
 <li>
 Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
 </li>
 <li>
 Must be able to approach guests as they walk through the door with a smile and greeting.
 </li>
 <li>
 Typing speed of at least 25 WPM.
 </li>
 <li>
 Ability to consistently lift 50 lbs.
 </li>
 <li>
 Must be able to push/pull 50 lbs.
 </li>
 <li>
 Must be able to bend, stoop, squat, reach, and grasp.
 </li>
 <li>
 Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays).
 </li>
 <li>
 Ability to participate in paid training for eight (8) consecutive days.
 </li>
 <li>
 Ability to learn and use an iPad and computerized check-in system.
 </li>
 <li>
 Ability to adapt to performing work according to set procedures.
 </li>
 <li>
 Ability to anticipate needs of others in a fast-paced environment.
 </li>
 <li>
 Ability to be flexible and able to adapt to change in a fast-paced work environment.
 </li>
 <li>
 Ability to work with large diverse groups of people.
 </li>
 <li>
 Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire.
 </li>
 <li>
 Ability to communicate in English.
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Minimum age of 18.
 </li>
 <li>
 Must be authorized to work in the U.S.
 
 
 </li>
 </ul>
 
 Job-Specific Leadership Expectations
 
 
 
 Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
 
 
 
 Starting Rate
 
 
 
 USD $20.58/Hr.
 
 
 
 Total Rewards
 
 
 
 
 Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
 
 
 
 <ul>
 <li>
 Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air
 </li>
 <li>
 Comprehensive well-being programs including medical, dental and vision benefits
 </li>
 <li>
 Generous 401k match program
 </li>
 <li>
 Annual bonus plans
 </li>
 <li>
 Generous holiday and paid time off
 
 
 </li>
 </ul>
 For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
 
 
 
 Airport SIDA Badge Requirements
 
 
 
 Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
 
 
 
 Regulatory Information
 
 
 
 
 Equal Employment Opportunity Policy Statement
 
 
 
 It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
 
 
 We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
 
 
 We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
 
 
 
 To Implement This Policy, We Will
 
 
 
 <ul>
 <li>
 Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
 </li>
 <li>
 Ensure that employment decisions are based only on valid job requirements; and
 </li>
 <li>
 Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
 
 
 </li>
 </ul>
 Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
 
 
 
 Government Contractor &amp; Department of Transportation (DOT) Regulations
 
 
 
 Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
 
 
 
 Apply by 7:00 PM Pacific Time on
 
 
 
 8/4/2026
 
 
 
 FLSA Status
 
 Non-Exempt
 
 
 
 Employment Type
 
 Full-Time
 
 
 
 Regular/Temporary
 
 Regular
 
 
 
 Location
 
 Seattle - Airport
 
 
 Software Powered by ICIMS
 
 
 
 Job Locations
 
 
 USA-WA-Seattle
 
 
 
 
 Requisition ID
 
 
 2026-20147
 
 
 
 
 Category
 
 
 Airports &amp; Warehouse
 
 
 
 Apply Now
</div>

Customer Service Agent - SEA

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div> 
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div><ul><li>
These are the essential functions of the job 
 
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</li><li>
Issue, reissue and refund passenger tickets</li><li>
Book, ticket and confirm flight reservations</li><li>
Rebook passengers on oversold flights and during irregular operations</li><li>
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades</li><li>
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh</li><li>
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification</li><li>
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria</li><li>
Operate jetways/bridges for purposes of boarding and deplaning passengers</li><li>
Make boarding and departure gate announcements</li><li>
Deliver domestic/international flight documents</li><li>
Perform passenger service flight close-out procedures</li><li>
Accept, check and tag passengers&rsquo; baggage at resolution centers, full-service ticket counters, and first class ticket counters</li><li>
Maintain timeline of flight boarding process</li><li>
Perform customer service on the job training</li><li>
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations</li><li>
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters</li><li>
Queue lines at ticket counter kiosks and ticket counters</li><li>
Clear/verify international documents at kiosk in the ticket counter area and activation stations</li><li>
Accept and activate passengers&rsquo; self-tagged bags at activation stations</li><li>
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors</li><li>
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts</li><li>
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.</li><li>
Respond and assist during security and/or emergency situations</li><li>
Provide connecting passengers with gate information</li><li>
Provide quality customer service in a professional manner and in accordance with American&rsquo;s guidelines.</li><li>
Adhere to company policies, procedures, and performance standards.</li><li>
Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g. DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems including during customer interactions</li><li>
Wear uniforms as required by company policy</li></ul><ul><li> 
Reasonable accommodations may be made for qualifying individuals with disabilities. 
</li></ul> 
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms</div></div><div><div><h2 class="jobSectionHeader"> 
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High school diploma or GED or international equivalent</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must be authorized to work in the U.S.</li></ul> 
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Agent Part Time

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div> 
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
These are the essential functions of the job 
 
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Issue, reissue and refund passenger tickets</li><li>
Book, ticket and confirm flight reservations</li><li>
Rebook passengers on oversold flights and during irregular operations</li><li>
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades</li><li>
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh</li><li>
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification</li><li>
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria</li><li>
Operate jetways/bridges for purposes of boarding and deplaning passengers</li><li>
Make boarding and departure gate announcements</li><li>
Deliver domestic/international flight documents</li><li>
Perform passenger service flight close-out procedures</li><li>
Accept, check and tag passengers&rsquo; baggage at resolution centers, full-service ticket counters, and first class ticket counters</li><li>
Maintain timeline of flight boarding process</li><li>
Perform customer service on the job training</li><li>
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations</li><li>
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters</li><li>
Queue lines at ticket counter kiosks and ticket counters</li><li>
Clear/verify international documents at kiosk in the ticket counter area and activation stations</li><li>
Accept and activate passengers&rsquo; self-tagged bags at activation stations</li><li>
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors</li><li>
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts</li><li>
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.</li><li>
Respond and assist during security and/or emergency situations</li><li>
Provide connecting passengers with gate information</li><li>
Provide quality customer service in a professional manner and in accordance with American&rsquo;s guidelines.</li><li>
Adhere to company policies, procedures, and performance standards.</li><li>
Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g. DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems including during customer interactions</li><li>
Wear uniforms as required by company policy</li></ul> 
Depending on your airport size, you may also do the following:
<ul><li>Perform Passenger Operation Control functions including air to ground communication as well as Tower functions</li><li>
Assist international passengers through customs/immigration, including baggage recheck</li><li>
Deliver boarding passes, international flight documents and customs/immigration forms</li><li> 
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High school diploma or GED or international equivalent</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must be authorized to work in the U.S.</li></ul> 
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Agent Full Time

Piedmont Airlines

<div>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:<ul><li>
Assist passengers in boarding and disembarking flights</li><li>
Monitor computerized passenger boarding</li><li>
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors</li><li>
Change customer flight itinerary and seat assignments as required</li><li>
Operate the Jetway</li><li>
Load and unload baggage and cargo</li><li>
Operate motorized service vehicles and equipment</li><li>
Guide and park aircraft</li><li>
Perform cabin maintenance tasks</li><li>
Work together as a team to provide excellent customer service and meet corporate objectives</li></ul>
Job Qualifications and Competencies:<ul><li>
Successful completion of training course</li><li>
Ability to meet company goals and customer expectations in a high energy environment</li><li>
Effective communication skills</li><li>
Ability to organize, prioritize, and multitask</li></ul>
Preferred Qualifications:<ul><li>
Previous airline experience
</li><li>Previous employment as a front-line customer service provider</li><li>
Basic knowledge of computer applications and programs</li></ul>
Work Environment:<ul><li>
Use of computers, telephones, and other office equipment</li><li>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>
All shifts including weekends, nights, holidays and/or irregular shifts</li></ul>
Physical Requirements:<ul><li>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>
Handle objects up to 70 pounds regularly</li><li>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</li></ul>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$16.57/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
August 28, 2026<h3 class="jobSectionHeader">
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</h3></div>

Customer Service Agent, Cross Functional (Part-Time)

<div>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:<ul><li>
Assist passengers in boarding and disembarking flights</li><li>
Monitor computerized passenger boarding</li><li>
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors</li><li>
Change customer flight itinerary and seat assignments as required</li><li>
Operate the Jetway</li><li>
Load and unload baggage and cargo</li><li>
Operate motorized service vehicles and equipment</li><li>
Guide and park aircraft</li><li>
Perform cabin maintenance tasks</li><li>
Work together as a team to provide excellent customer service and meet corporate objectives</li></ul>
Job Qualifications and Competencies:<ul><li>
Successful completion of training course</li><li>
Ability to meet company goals and customer expectations in a high energy environment</li><li>
Effective communication skills</li><li>
Ability to organize, prioritize, and multitask</li></ul>
Preferred Qualifications:<ul><li>
Previous airline experience
</li><li>Previous employment as a front-line customer service provider</li><li>
Basic knowledge of computer applications and programs</li></ul>
Work Environment:<ul><li>
Use of computers, telephones, and other office equipment</li><li>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>
All shifts including weekends, nights, holidays and/or irregular shifts</li></ul>
Physical Requirements:<ul><li>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>
Handle objects up to 70 pounds regularly</li><li>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</li></ul>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$15.29/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
August 30, 2026<h3 class="jobSectionHeader">
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</h3></div>

<div>
 
 We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
 
 
 
 At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
 
 
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Assist passengers in boarding and disembarking flights
 </li>
 <li>
 Monitor computerized passenger boarding
 </li>
 <li>
 Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
 </li>
 <li>
 Change customer flight itinerary and seat assignments as required
 </li>
 <li>
 Operate the Jetway
 </li>
 <li>
 Load and unload baggage and cargo
 </li>
 <li>
 Operate motorized service vehicles and equipment
 </li>
 <li>
 Guide and park aircraft
 </li>
 <li>
 Perform cabin maintenance tasks
 </li>
 <li>
 Work together as a team to provide excellent customer service and meet corporate objectives
 
 
 </li>
 </ul>
 
 Job Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Successful completion of training course
 </li>
 <li>
 Ability to meet company goals and customer expectations in a high energy environment
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Ability to organize, prioritize, and multitask
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous airline experience
 </li>
 <li>
 Previous employment as a front-line customer service provider
 </li>
 <li>
 Basic knowledge of computer applications and programs
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Use of computers, telephones, and other office equipment
 </li>
 <li>
 Airport ramp environment, subject to varied weather conditions and elevated noise levels
 </li>
 <li>
 All shifts including weekends, nights, holidays and/or irregular shifts
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
 </li>
 <li>
 Handle objects up to 70 pounds regularly
 </li>
 <li>
 Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
 
 
 </li>
 </ul>
 The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
 
 
 
 Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
 
 
 
 Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
 
 
 
 Starting Rate
 
 
 
 $18.35/Hourly
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
 
 
 
 I
 
 
 n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
 
 
 
 
 Job Application Deadline
 
 
 
 August 24, 2026
 
 
 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
</div>

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