customer service agent

Concentrix

<p>Customer service and sales agent</p><p>Requirements: &bull; *English level: B2/C1*</p><ul><li>Egyptian nationals only</li></ul><ul><li>Graduates / Dropouts ONLY</li></ul><ul><li>Military certificate required for male applicants</li></ul><p>Shift Details: &bull; Rotational shifts (night &amp; overnight)</p><ul><li>9-hour workday including 1h15m break</li></ul><ul><li>Flexibility required for different shift timings</li></ul><p>Perks &amp; Benefits: &bull; *20k gross+ sales bonus up to 300 USD*</p><ul><li>Social &amp; medical insurance</li></ul><ul><li>Free transportation ( Door-to-door transportation for ladies after 9 PM)</li></ul><ul><li>Paid training</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;17.00 - E&pound;30.00 per month</p>

Customer Service agent

Jet2.com and Jet2holidays

<div></div><div><div><div><div>Agency Employee
</div></div><div><div>40 Hours
</div></div><div><p><b>Salary</b></p>
<div>competitive</div>
</div><div><p><b>Country</b></p>
<div>Turkey</div>
</div><div><p><b>What you will be doing...</b></p>
<div><div><div><div>Are you passionate about helping people and delivering outstanding service? Join our<b> Jet2.com </b>&amp;<b> Jet2Holidays </b>team <b>Dalaman </b>as a <b>Customer Service Agent</b><br>
<br>
<b>What We Offer:</b></div><ul><li><b>
26,777.00 &euro;</b> annually (pro-rated)</li><li><b>
Full time seasonal contract</b></li><li><b>
Free uniform</b>, paid training, life assurance &amp; retail discounts</li><li><b>
Discounts </b>on <b>Jet2.com </b>&amp; <b>Jet2holidays</b> flights</li><li>
Recommend a Friend <b>bonus</b></li></ul><div><b>
What We&rsquo;re Looking For</b></div><ul><li>
Ability to <b>work as a team</b></li><li><b>
Previous experience</b> in a customer service role ideally in a fast-paced environment</li><li><b>
Fluent</b> in <b>local language &amp; intermediate/fluent English</b></li><li>
Have a <b>flexible and positive approach</b></li><li><b>
Capability to remain calm and effective </b>during high-pressure situations, such as flight cancellations or service disruptions</li><li>
As we employ on local contracts,<b> you will already hold full right to work documents for Turkiye</b></li></ul><div><b>
What will you do in the role?</b></div><ul><li><b>
Create Memories</b> - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.</li><li><b>
Be Present </b>- Greet our arriving customers at the start of their holiday, supervising our third-party partner in delivering a friendly and efficient check-in and onboarding service, offering helpful advice on the sales desk.</li><li><b>
Take Responsibility </b>- Ensuring <b>Jet2.com</b>&rsquo;s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)</li><li><b>
Work as One Team -</b> Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience</li></ul><div>
Ready to take off? Apply today!</div></div></div></div>
</div><div><p><b>Division</b></p>
<div>Jet2.com</div>
</div><div><p><b>Careers With Us</b></p>
<div>Airline</div>
</div><div><p><b>Careers Dept</b></p>
<div>Operations</div>
</div><div><p><b>Careers Team</b></p>
<div>Customer Facing at the Airport</div></div></div></div><div></div>

Customer Service Agent - Dalaman Airport (DLM)

KiKxxl

<div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
<br>
<br>
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
<br>
<br>
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
<br>
<br>
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
<h1 class="jobSectionHeader"><b>Deine Aufgaben</b></h1>
<ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul><h1 class="jobSectionHeader"><b>Dein Profil</b></h1>
<ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul><h1 class="jobSectionHeader"><b>Dein Gehalt</b></h1>
<ul><li>Basisgehalt: 1.300,- Euro (netto) / pro Monat (1.000 Euro Minimum + 100,- Euro Anwesenheitspr&auml;mie + je 100 Euro Fahrtkostenzuschuss / Essenszulage)</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen</b></h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
<br>
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div>

Customer Service Agent (m/w/d) in deutscher Sprache in Istanbul

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
<br>
<br>
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
<br>
<br>
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
<br>
<br>
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
<br>
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 <br/>
 <br/>
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 <br/>
 <br/>
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 <br/>
 <br/>
 <strong>
  During The Hiring Process, You Can Expect
  <br/>
  <br/>
 </strong>
 <strong>
  Step 1 &ndash; Apply
  <br/>
  <br/>
 </strong>
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 <br/>
 <br/>
 <strong>
  Step 2 &ndash; Review
  <br/>
  <br/>
 </strong>
 Our Recruitment Team will review your application.
 <br/>
 <br/>
 <strong>
  Step 3 &ndash; Video Interview and Assessment
  <br/>
  <br/>
 </strong>
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 <br/>
 <br/>
 <strong>
  Step 4 &ndash; Offer
  <br/>
  <br/>
 </strong>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 <br/>
 <br/>
 We have outlined below the specific job details for each of our roles:
 <br/>
 <br/>
 <strong>
  I. Customer-facing Roles
  <br/>
  <br/>
 </strong>
 Airport / Customer Service Agent (Emirates and Dnata)
 <br/>
 <br/>
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 <br/>
 <br/>
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 <br/>
 <br/>
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 <br/>
 <br/>
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 <br/>
 <br/>
 Marhaba Service Agent
 <br/>
 <br/>
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 <br/>
 <br/>
 <strong>
  II. Back-office Role
  <br/>
  <br/>
 </strong>
 Customer Sales and Service Agent &ndash; Contact Centre
 <br/>
 <br/>
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 <br/>
 <br/>
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for Customer Service roles, you must meet the following requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in both spoken and written English
  </li>
  <li>
   Fluency in any other language is a plus
  </li>
  <li>
   A levels/High School certificate
  </li>
  <li>
   Excellent interpersonal and customer service skills
  </li>
  <li>
   Willing to work in a shift environment
  </li>
  <li>
   PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
  </li>
  <li>
   Willing to wear uniform (Front-line customer facing roles)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In addition to the above, the job specific requirements for the Contact Centre role are:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
  </li>
  <li>
   Customer and sales focus on providing excellent service and closing any sales opportunity.
  </li>
  <li>
   The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
   <br/>
   <br/>
  </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 <br/>
 <br/>
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>


Customer Service Roles

ECCO Gulf Majorel Qatar

<div><b>JOB PURPOSE</b>
<p>
The Imports agent is responsible for calling &amp; answering customer related telephone calls &amp; e-mail communication, to ensure all customers are contacted for prompt clearance of shipments which are held or could be held by customs. All held shipments are to be monitored on a daily basis as per network standards, and a competent, courteous, efficient and proactive point of contact for customers both internal and external is to be provided. The agent is also responsible in helping to achieve Gateway KPI&rsquo;s through effectively working together as a team with the rest of the Gateway staffs.
</p><b>PRINCIPAL ACCOUNTABILITIES</b>
<div>
<ul><li> Provide a high level of customer service and professionalism, taking into account the consideration that all Company's customers have an express requirement and are looking for instant and immediate action.</li></ul>
<ul><li> Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.</li></ul>
<ul><li> Ensure all the shipments which require additional document are contacted in a professional manner to ensure these shipments are cleared upon arrival.
</li></ul><ul><li> Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li></ul>
<ul><li> Record and maintain customer master file thus offering Organization&rsquo;s most suitable service to the customer.</li></ul>
<ul><li> Maintain a thorough knowledge of all departments, Company network, products, and services so that customers are provided accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li></ul>
<ul><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li></ul>
<ul><li> Highlight opportunities and suggest solutions to improve Company&rsquo;s procedures, technology and service, so that company can provide continuously universally high level of service to all customers.</li></ul>
<ul><li> Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul>
<ul><li> Deal Competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders, supervise or Managers.</li></ul><br>
<p></p>
</div>
<b>NATURE AND SCOPE</b>
<h4 class="jobSectionHeader"><b>Context</b></h4>
<h4 class="jobSectionHeader"><b>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands Company&rsquo;s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times.</b></h4>
<p>
The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer.</p>
<p><b>
Reporting Relationships</b></p>
<p>
Reports directly to the Gateway Imports supervisor / Team Leader.</p>
<p><b>
 </b><b>Contact</b></p><br>
<p></p>
<p><b>
External</b></p>
<p>
 Customers</p>
<p>
 Company's Network</p><br>
<p></p>
<p><b>
Internal</b></p>
<p>
Ground Operation</p>
<p>
Customer Care
</p><p>CS Manager &amp; Supervisors</p>
<p><b>
Air operations
</b></p><p>Sales</p>
<p>
Accounts</p>
<p>
Customer Accounting</p>
<p>
Service centre T/L</p><br>
<p></p>
<p><b>
Problem Solving</b></p>
<p>
The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all times. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.</p>
<p><b>
Decision Making</b></p>
<p>
The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.</p>
<p><b>
Planning and Organisation</b></p>
<h4 class="jobSectionHeader"><b>
The job holder must be highly organised in keeping records of traces / special requests, daily follow &ndash; ups and plan a course of action to ensure that set targets and goals are achieved consistently.</b></h4>
<p><b>
Job Challenge</b></p>
<p>
The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers.</p>
<p>
The jobholder must constantly strive to keep self-updated on all organization processes, systems, products, technology and set and strive to achieve higher standards.</p><br>
<p></p>
<b>4. KNOWLEDGE, SKILLS AND EXPERIENCE</b>
<div>
<ul><li> Sound educational background with knowledge of the Service Industry, an added advantage.</li></ul>
<ul><li> Sound knowledge of custom clearance procedures.
</li></ul><ul><li> Working knowledge of Microsoft Word, Excel and Power Point.</li></ul>
<ul><li> Good oral and written communication skills &ndash; <b>English &amp; Arabic.
</b></li></ul><ul><li> Self-motivated individual capable of taking ownership and working independently.</li></ul>
<ul><li> Tolerance for stress in a fast-paced working environment.</li></ul>
<ul><li> Excellent planning and organising skills.</li></ul>
<ul><li> Passion for delighting customers.</li></ul>
<ul><li> Good team player.</li></ul>
<ul><li> Adheres to policies and procedures.</li></ul>
<ul><li> Possesses good relationship building and interpersonal skills.</li></ul></div></div>

Imports Agent - Temporary

Braxtone Group

<div>
 <ul>
  <li>
   BRIEF DESCRIPTIONOF JOB FUNCTION
   <br/>
   <br/>
  </li>
 </ul>
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 <br/>
 <br/>
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 <br/>
 <br/>
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  </li>
  <li>
   Answer all calls within 2 rings
  </li>
  <li>
   Cordial and positive tone of voice in all calls
  </li>
  <li>
   Focus on needs of the customer and provide for their queries and requests
  </li>
  <li>
   Sell, up-sell and cross-sell different products and services to the customer
  </li>
  <li>
   Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  </li>
  <li>
   Data entry
  </li>
  <li>
   Filing and documentation management
  </li>
  <li>
   Updating information and ensuring accuracy of data records
  </li>
  <li>
   ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  </li>
  <li>
   Minimum of high school certification
  </li>
  <li>
   Diploma and some form of work experience is preferred
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Good selling skills
  </li>
  <li>
   Positive energy and teamwork ethos
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Strong English language
  </li>
  <li>
   Good understanding of the services
  </li>
  <li>
   Be highly computer literate, particularly in Microsoft Office Products.
  </li>
  <li>
   Targets
   <br/>
   <br/>
  </li>
 </ul>
 Key performance indicators and targets to be agreed.
 <br/>
 <br/>
 <ul>
  <li>
   Commission or incentives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commissions Or Incentives To Be Agreed. Important Notes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Commission is only payable if all KPI targets are achieved.
  </li>
  <li>
   Typical Working Conditions
   <br/>
   <br/>
  </li>
 </ul>
 Normal Working Hours40 hours a week
 <br/>
 <br/>
 Working Timing is rotating shift.
 <br/>
 <br/>
 Work may require occasional weekend and/or evening work
</div>


Customer Services Agent

Search 10000+ Customer service agent jobs near you this February. New roles added regularly across leading industries. Apply today.

10000 customer service agent jobs NEAR_ME

Customer Service agent

Customer Service Agent - Dalaman Airport (DLM)

Customer Service Agent (m/w/d) in deutscher Sprache in Istanbul

Customer Service Agent (m/w/d) in deutscher Sprache in Istanbul

Customer Service Roles

Imports Agent - Temporary

Customer Services Agent