customer service agent

Delma Laboratory

Job Summary: Delma Laboratory for Soil &amp; Construction Materials Inspection LLC is seeking a Customer Service Agent to manage client inquiries, coordinate sample submissions, and provide status updates on laboratory testing. This role is responsible for assisting clients with testing requests, scheduling sample pickups, and ensuring timely communication of results. The position reports to the Client Services Coordinator.Key Responsibilities:<ul><li>Respond to client inquiries via phone and email regarding soil testing, construction material analysis, and laboratory services</li><li>Provide information on available tests, sample requirements, pricing, and standard turnaround times</li><li>Assist clients with sample submission procedures including documentation, labeling, and delivery instructions</li><li>Schedule sample pickups and coordinate with field technicians for site visits as requested</li><li>Log client requests and sample information into the laboratory information management system</li><li>Track testing progress and provide status updates to clients as requested</li><li>Prepare and send quotations, service confirmations, test reports, and invoices to clients</li><li>Maintain accurate records of client interactions, sample submissions, and test results</li><li>Follow up with clients on pending documentation, payments, or additional sample requirements</li><li>Direct technical inquiries to laboratory supervisors or engineers when specialized knowledge is required</li><li>Assist with administrative tasks including filing, data entry, and report preparation</li></ul>Requirements:<ul><li>High school diploma or equivalent; additional certification in customer service or office administration is preferred</li><li>Minimum 1 year of experience in customer service, administration, or client coordination, preferably in a laboratory, engineering, or construction services environment</li><li>Proficiency in Microsoft Office applications including Outlook, Word, and Excel</li><li>Good written and verbal communication skills in English; proficiency in Arabic is required</li><li>Strong organizational skills with attention to detail and accuracy</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Professional demeanor with a customer-focused approach</li><li>Basic understanding of construction materials or laboratory testing is helpful but not required</li></ul>Work Location: In person

Customer Service Agent

Setinone FZ-LLC

Customer Service Agent &ndash; E-Commerce MarketplaceCompany: Setinone.ae Location: United Arab Emirates (Dubai preferred) Experience Required: Minimum 3 years Languages: English (required), Arabic (advantage)About Setinone.aeSetinone.ae is a growing furniture and home d&eacute;cor e-commerce marketplace based in the UAE, dedicated to providing a seamless online shopping and delivery experience. We aim to combine quality products with excellent customer service to ensure customer satisfaction at every touchpoint.We are looking for an experienced Customer Service Agent to manage all customer inquiries, complaints, and after-sales support through our website and other communication channels.Position OverviewThe Customer Service Agent will act as the main point of contact for customers on Setinone.ae, ensuring that every interaction reflects professionalism, empathy, and efficiency. The role involves handling customer queries related to orders, returns, deliveries, payments, and product information, while coordinating with internal teams to ensure quick and effective resolution.Key Responsibilities<ul><li>Handle all customer inquiries, complaints, and requests via chat, email, phone, and social media.</li><li>Provide accurate information regarding orders, deliveries, returns, and refunds.</li><li>Coordinate with logistics, warehouse, and operations teams to resolve delivery or product issues.</li><li>Record and follow up on customer complaints and escalations, ensuring timely closure.</li><li>Maintain high levels of customer satisfaction and service quality.</li><li>Monitor and respond to website chat and contact forms in real time.</li><li>Support the order tracking process and proactively update customers on order status.</li><li>Prepare daily and weekly service reports highlighting key issues and resolutions.</li><li>Suggest improvements based on customer feedback and recurring issues.</li><li>Maintain proper records in CRM or ticketing systems (experience with e-commerce CRMs preferred).</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business, Communications, or related field.</li><li>Minimum 3 years of experience in customer service within an e-commerce or online retail company in the UAE.</li><li>Strong communication skills in English (spoken and written); Arabic is an advantage.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Ability to multitask and handle high volumes of inquiries efficiently.</li><li>Strong understanding of e-commerce order flow, from order placement to delivery.</li><li>Proficient in Microsoft Office, CRM tools, and chat/email management platforms.</li><li>Customer-oriented with a professional and positive attitude.</li></ul>What We Offer<ul><li>Competitive salary and growth opportunities.</li><li>Friendly and collaborative work environment.</li><li>Exposure to the fast-paced e-commerce and marketplace ecosystem.</li><li>Standard UAE benefits package.</li></ul>Pay: From AED3,500.00 per monthWork Location: In person

Customer Service Agent – E-Commerce Marketplace

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Agent - CRW

Qatar Airways

<div>
 General Information
 
 
 
 Ref #
 
 232664
 
 
 
 Location:
 
 Pakistan-Karachi
 
 
 
 Job family:
 
 Cargo &amp; Airport Operations
 
 
 
 Closing Date:
 
 2026-06-05
 
 
 
 Description
 
 
 
 
 We are recruiting for Senior Cargo Customer Service Agent for Karachi, Thailand.
 
 
 
 The selected candidate will be involved in providing customer service functions, such as interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters and as well with QR Cargo sales team.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
 </li>
 <li>
 Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
 </li>
 <li>
 Coordinate with all region stations and GSAs to ensure the input accurate booking data.
 </li>
 <li>
 Coordinate service recovery to protect customer experience.
 </li>
 <li>
 Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
 </li>
 <li>
 To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
 </li>
 <li>
 Support customer- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.
 </li>
 <li>
 Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.
 </li>
 <li>
 Implement corrective actions to protect customer experience.
 </li>
 <li>
 Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.
 </li>
 <li>
 Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.
 </li>
 <li>
 Produce weekly, monthly and whenever necessary customer experience related reports.
 
 
 </li>
 </ul>
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible
 
 
 Qualification
 
 
 <ul>
 <li>
 Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 3 years of job-related experience
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Computer Literate
 
 
 </li>
 </ul>
 
 
 You must have the legal rights to live and work in Pakistan to be considered for this role.
 
 
 
 
 
 About Qatar Airways Group
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232664
</div>

Senior Cargo Customer Service Agent- Karachi, Pakistan

Piedmont Airlines

<div>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
Essential Duties:<ul><li>
Assist passengers in boarding and disembarking flights</li><li>
Monitor computerized passenger boarding</li><li>
Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors</li><li>
Change customer flight itinerary and seat assignments as required</li><li>
Operate the Jetway</li><li>
Load and unload baggage and cargo</li><li>
Operate motorized service vehicles and equipment</li><li>
Guide and park aircraft</li><li>
Perform cabin maintenance tasks</li><li>
Work together as a team to provide excellent customer service and meet corporate objectives</li></ul>
Job Qualifications and Competencies:<ul><li>
Successful completion of training course</li><li>
Ability to meet company goals and customer expectations in a high energy environment</li><li>
Effective communication skills</li><li>
Ability to organize, prioritize, and multitask</li></ul>
Preferred Qualifications:<ul><li>
Previous airline experience
</li><li>Previous employment as a front-line customer service provider</li><li>
Basic knowledge of computer applications and programs</li></ul>
Work Environment:<ul><li>
Use of computers, telephones, and other office equipment</li><li>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>
All shifts including weekends, nights, holidays and/or irregular shifts</li></ul>
Physical Requirements:<ul><li>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>
Handle objects up to 70 pounds regularly</li><li>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</li></ul>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$18.39/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
July 2, 2026<h3 class="jobSectionHeader">
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</h3></div>

Customer Service Agent - Cross Functional (Part-Time)

Airport Customer Service Agent (Delta) LIH-RR

Strive BPO

Can you speak good English? We are looking for (voice) Customer Sales Representatives (CSRs) for our night shift Call Center located at Saidpur Road, Rawalpindi. The ideal candidates should have good English communication skills. Some experience in the BPO industry will be a plus. We are an equal opportunity employer and believe in the growth of employees.Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on provided leads through different mediums and to mature sales from the assigned leads.</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months -1 years of experience in tele sales.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Additional Information:<ul><li>Shift Timing: 6:30 PM &ndash; 4:00 AM.</li><li>Walk-in Interviews are encouraged(5:00 PM - 12:00 AM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi </li></ul>Call / WhatsApp: 0332-0070580Work Location: In person

Outbound Customer Service Agent – ACA-Night Shift

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