customer service agent

Horizon Auto Logistics

<div>Position Summary:
The Customer Service Agent is responsible for delivering outstanding customer service by interacting with customers to provide information in response to inquiries about products and services, handle and resolve complaints, ensure a positive customer experience and collaborate other functions to fine-tune customer experience and contribute to a high customer lifetime value.
Essential Duties and Responsibilities:<ul><li>
Answers phone calls, emails and chats per day from customers and identify the type of assistance the customer needs.</li><li>
Asks appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
</li><li>Researches complex issues across multiple databases and works with support resources to resolve customer issues and/or partner with others to resolve or escalate issues.
</li><li>Able to research complex issues across multiple databases.</li><li>
Calmly attempts to resolve and de-escalate any issues.</li><li>
Escalates calls to supervisor when necessary and appropriate.</li><li>
Responds to requests for assistance and/or possible processing of credit card authorizations</li><li>
Tracks call-related information for auditing and reporting purposes.</li><li>
Provides feedback reports on call issues related to downtime and/or training issues.
</li></ul>Direct Reports:
N/A
Requirements:<ul><li>
Education and/or Work Experience:
</li></ul><ul><li>High School Diploma or GED required, college degree preferred.</li><li>
Customer service experience a plus.</li><li>
Phone-related customer service a major plus.</li><li>
Familiarity with Microsoft Windows, Word, and Excel applications</li><li>
Bilingual Turkish and English.
</li><li>Competencies/Qualifications (Knowledge, Skills and Abilities):
</li></ul><ul><li>Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time.</li><li>
Ability to use phone and computer systems.</li><li>
Excellent oral and written communication skills.</li><li>
Strong listening/comprehension skills.</li><li>
Ability to stay composed and objective.</li><li>
Conversational, patient and confident, with a positive attitude.</li><li>
Other Condition:</li><li>
Ability to work overtime as needed
</li></ul>Click here to apply for the Customer Service Agent position</div>

Customer Service Agent

Spendwisor

Job Description: Position: Customer Service Agent Employment Type: Full-time Shifts: Rotational (Day :7am-4pm&amp; Night: 4pm-1am) Week-offs: Rotational Department: Customer SupportAbout UsTamanna BNPL LLC is a fast-growing Buy Now, Pay Later (BNPL) company preparing for our official launch. Our mission is to provide customers with seamless and flexible payment solutions that make shopping easier and more accessible. As we enter the launch phase, we are building a strong customer service team to deliver exceptional support and create positive customer experiences from day one.Role OverviewAs a Customer Service Agent, you will be the first point of contact for our customers. Your role is to provide prompt, accurate, and friendly assistance through calls, chats, and emails. You will help users understand how our BNPL services work, resolve account or payment concerns, and ensure smooth customer interactions during our high-volume launch period.This is an excellent opportunity for individuals who are customer-focused, adaptable, and excited to be part of a dynamic fintech environment.Key Responsibilities<ul><li>Handle inbound customer inquiries via phone, chat, and email.</li><li>Assist customers with account setup, payment issues, transaction clarifications, and product-related questions.</li><li>Provide clear and accurate information about BNPL services, policies, and processes.</li><li>Resolve customer concerns professionally, efficiently, and with empathy.</li><li>Log and update customer interactions in the CRM system.</li><li>Escalate complex issues to the appropriate teams when necessary.</li><li>Maintain performance metrics including quality, response time, and customer satisfaction.</li><li>Work efficiently during high call/chat volumes, especially during the launch phase.</li><li>Follow company procedures, compliance guidelines, and service standards.</li><li>Support team and management with additional tasks as needed.</li></ul>Requirements<ul><li>Ability to stay calm, patient, and professional under pressure.</li><li>1+ years of experience in Customer Service (experience in Banking, Fintech, or E-commerce is a strong advantage but not mandatory).</li><li>Excellent verbal and written communication skills, with the ability to de-escalate tense situations calmly and professionally.</li><li>Basic computer and typing skills (40+ WPM preferred); familiarity with CRM or ticketing tools is a plus.</li><li>Flexible to work rotational shifts, including days, nights, weekends, and rotational weekly offs to support operations.</li><li>Strong problem-solving mindset, patience, and willingness to learn.</li><li>Ability to work in a fast-paced startup environment and handle pressure effectively</li></ul>Preferred Skills<ul><li>Experience in fintech, banking, or BNPL services (optional).</li><li>Multitasking and time management abilities.</li><li>Strong attention to detail and accuracy.</li><li>Customer-oriented attitude with a focus on delivering great service.</li><li>Candidates with a strong command of both English and Arabic are highly preferred, as this will greatly support our growing and diverse customer base.</li></ul>What We Offer<ul><li>Comprehensive training before launch.</li><li>Opportunity to grow in a rapidly expanding fintech startup.</li><li>Supportive team environment.</li><li>Competitive salary and incentives.</li></ul>Job Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per month

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Silverleaf Real Estate

We are looking for enthusiastic and customer-focused German and Italian-speaking Call Center Agents to join our growing team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, provide product information, resolve issues, and ensure an excellent customer service experience. You must be fluent in either German or Italian, with strong communication skills and a professional attitude.Key Responsibilities:<ul><li>Handle customer calls in German or Italian with accuracy and professionalism</li><li>Provide clear and helpful responses to inquiries</li><li>Manage customer complaints and provide effective solutions</li><li>Maintain customer records and follow internal procedures</li><li>Meet performance targets and service quality standards</li></ul>Requirements:<ul><li>Fluency in German or Italian (native or advanced level)</li><li>Good command of English</li><li>Previous call center or customer service experience is an advantage</li><li>Strong communication and problem-solving skills</li><li>Ability to work under pressure and in a fast-paced environment</li><li>Willingness to work shifting schedules</li><li>Female or Male</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives</li><li>Training and career development opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Nestlé

<div>
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 Workplace Type:
 
 On-site.
 
 
 
 Department:
 
 Customer Service
 
 
 
 Reports To:
 
 Call Center Supervisor
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Position Summary
 
 
 
 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
 
 
 Responsible for acting as a liaison between customers and companies.
 
 
 Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
 </li>
 <li>
 Provide accurate information regarding products, services, and company policies.
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring a positive customer experience.
 </li>
 <li>
 Document all customer interactions accurately in the system.
 </li>
 <li>
 Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
 </li>
 <li>
 Participate in training and development activities to enhance skills and knowledge.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree preferred.
 </li>
 <li>
 Previous experience in a customer service or call center role
 </li>
 <li>
 Proficient in using computer systems and software.
 </li>
 </ul>
</div>

<div>Location: Jeddah, Saudi Arabia 
Workplace Type: On-site.
 Department: Customer Service 
Reports To: Call Center Supervisor 
Employment Type: Full-Time 
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 
Key Responsibilities:<ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Presentail SA

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