customer service agent

EGMA LENS Factory L.L.C

EGMA is seeking a Customer Service Agent with a background in Optometry or Optical Sciences to join our technical support team. This is a client-facing role focused on serving optical stores and internal sales teams by providing professional guidance on prescriptions, handling technical complaints, and ensuring seamless order and service support.Key Responsibilities:<ul><li>Respond to customer queries via phone and email regarding prescriptions, lenses, and orders</li><li>Validate and recommend suitable lens materials based on optical requirements</li><li>Troubleshoot product complaints related to vision discomfort, coatings, or fitting issues</li><li>Coordinate with production, logistics, and sales to ensure full resolution</li><li>Log communication and follow-ups using ERP/CRM systems</li><li>Guide customers on lens features, limitations, and customizations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Optometry or any related field</li><li>Minimum 1 year experience in optical service, optometry clinics, or related customer support</li><li>Strong knowledge of ophthalmic lenses and coatings</li><li>Proficient in English, both spoken and written</li><li>Experience using ERP tools is a plus</li><li>Calm, detail-oriented, and customer-focused personality</li></ul>Why Join EGMA?<ul><li>Be part of a technical team serving leading optical brands across the UAE and beyond</li><li>Work in a rotational shift schedule with cross-functional coordination</li><li>Continuous learning in optical product lines, systems, and professional growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,900.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>optical related support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Agent

FRIENDS MANPOWER RECRUITMENT

The Customer Service Agent/Receptionist will be responsible for the following:Arab NationalJOB DESCRIPTION / RESPONSIBILITIES:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/Customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Assist callers with inquiries, complaints, and requests.</li><li>Log and escalate issues to relevant internal teams when necessary.</li><li>Ensure data accuracy, completeness, and confidentiality at all times.</li><li>Operate company Customer Relationship Management (CRM) system and other designated customer service tools.</li><li>Log all interactions and outcomes with detailed notes.</li><li>Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite).</li><li>Submit daily and weekly interaction reports.</li><li>Highlight trends, recurring issues, and customer feedback.</li><li>Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).</li></ul>REQUIREMENTS and SKILLS<ul><li>Fluent in Arabic and English (Spoken and written).</li><li>Proven experience in customer service or receptionist roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Familiar with CRM systems and Microsoft Office.</li><li>Professional appearance and behavior suitable for representing the company.</li><li>Duty hours are eight hours per day (Sunday to Thursday 7:30am to 3:30pm).</li><li>with valid QID</li></ul>Job Type: Contract Contract length: 3-4 monthsPay: QAR4,500.00 - QAR5,000.00 per monthLanguage:<ul><li>arabic (Required)</li></ul>

Customer Service Agent/Receptionist

Retail Direct Private Limited

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 1 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timeWork Location: In person

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Arabic Customer Service Agent.

PutzMeister Büroreinigung Düsseldorf

B&uuml;roMeister ekibine kat&#305;l! &#304;leti&#351;im becerilerin g&uuml;&ccedil;l&uuml;, yard&#305;msever ve insanlara en iyi hizmeti sunmay&#305; seviyorsan seni ar&#305;yoruz! B&uuml;roMeister, &ouml;zel ve ticari temizlik hizmetleri alan&#305;nda faaliyet g&ouml;steren ekibimiz i&ccedil;in Inbound M&uuml;&#351;teri Hizmetleri departman&#305;na tam zamanl&#305; bir ekip arkada&#351;&#305; ar&#305;yor. Her g&uuml;n farkl&#305; m&uuml;&#351;teri talepleriyle ilgilenecek, yeni m&uuml;&#351;terilerimizi memnuniyetle kar&#351;&#305;layacak ve mevcut m&uuml;&#351;terilerimize &ccedil;&ouml;z&uuml;m odakl&#305; destek sunacaks&#305;n. M&uuml;&#351;teri hizmetleri konusunda deneyim sahibiysen, empati yetene&#287;in kuvvetliyse, profesyonel bir duru&#351;a sahipsen ve g&uuml;venilir bir ki&#351;ili&#287;in varsa, seni tan&#305;mak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz!Gereklilikler: &ndash; M&uuml;&#351;teri hizmetlerinde deneyim &ndash; Empatik ileti&#351;im yetene&#287;i &ndash; Almanca (ana dil veya ana dil seviyesinde), s&ouml;zl&uuml; ve yaz&#305;l&#305; &ndash; G&uuml;venilir ki&#351;ilik &ndash; Zaman dilimi, Almanya saatinden en fazla 2 saat farkl&#305; olmal&#305;G&ouml;revler: &ndash; E-posta bilet sistemi y&ouml;netimi &ndash; Telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; yan&#305;tlama &ndash; M&uuml;&#351;teri dan&#305;&#351;manl&#305;&#287;&#305; &ndash; &#304;&#351; ortaklar&#305; ile yaz&#305;&#351;ma &ndash; Sat&#305;n alma taleplerini sisteme girme &ndash; &#350;ik&acirc;yet y&ouml;netimiBilgi: &ndash; Haftada 40 saat (yar&#305; zamanl&#305; m&uuml;mk&uuml;n de&#287;il) &ndash; Pazartesi &ndash; Cuma &ndash; Almanya saati ile 08:00 &ndash; 18:00 aras&#305;nda (iki vardiya) &ndash; Freelancer olarak &ccedil;al&#305;&#351;ma imkan&#305;&#304;lginizi &ccedil;ekti mi? O zaman bize Almanca olarak service@bueroreinigung-duesseldorf.de adresinden e-posta ile ula&#351;abilirsiniz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>customer service: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>german (Zorunlu)</li></ul>

Customer Service Agent - 100% Remote

Indu Kishore Logistics

JOB OVERVIEWJob Title: Customer Service Agent &ndash; 3PL (Freight &amp; Warehouse)Department: OperationsDivision: OperationsReporting to: General ManagerJob PurposeTo act as the key point of contact between warehouse operations, freight forwarding teams, and clients&mdash;ensuring end-to-end service across order fulfillment, freight coordination, and last-mile delivery. This role manages customer interactions for both storage/distribution and freight-related requests including pricing, shipment handling, documentation, and service quality.POSITION DETAILSDuties &amp; ResponsibilitiesOperational Responsibilities &ndash; Warehousing &amp; Distribution<ul><li>Act as the primary liaison between internal warehouse teams and external clients for all operational matters.</li><li>Receive, acknowledge, and process orders through the system and ensure timely handover to operations.</li><li>Coordinate with planning, transport, and warehouse teams to ensure accurate execution of customer requests.</li><li>Prepare and maintain documentation such as delivery notes, invoices, GRNs, MDNs, and stock summaries.</li><li>Monitor inventory transactions and maintain real-time system updates.</li><li>Handle customer queries, complaints, or escalation requests in a professional manner.</li><li>Support cycle counts, inventory reconciliation, and regular stock audits.</li><li>Ensure SOP compliance and document all activities for audit readiness.</li></ul>Operational Responsibilities &ndash; Freight (Air/Sea/Land)<ul><li>Obtain competitive freight quotes from global network partners across all modes&mdash;air, sea, land.</li><li>Analyze and prepare tailored proposals based on customer needs (transit time, routing, pricing).</li><li>Present freight quotes to customers in a professional format with clear cost breakdowns and service terms.</li><li>Follow up on proposals, resolve queries, and actively engage in converting opportunities into confirmed deals.</li><li>Coordinate with freight partners and internal operations teams for booking shipments.</li><li>Arrange and follow up on documentation such as commercial invoices, packing lists, and shipping instructions.</li><li>Liaise with customs clearance teams to ensure smooth clearance and on-time deliveries.</li><li>Track freight shipments, update customers proactively, and close jobs with final billing and PODs.</li><li>Ensure compliance with all trade and customs regulations as applicable.</li></ul>Other Duties<ul><li>Escalate unresolved client issues to the Customer Service Supervisor.</li><li>Support internal improvement initiatives and contribute to client review meetings.</li><li>Perform any other duties assigned by management in line with business needs.</li></ul>JOB SPECIFICATIONQualification<ul><li>High School Certificate (essential)</li><li>Diploma or Bachelor's Degree in Logistics/Supply Chain (preferred)</li></ul>Experience<ul><li>Minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Experience in air, sea, and land freight coordination, including quoting and documentation</li><li>Familiarity with UAE customs processes is a strong advantage</li></ul>Job Skill SpecificationTechnical Skills<ul><li>Proficient in MS Office (Excel, Word, Outlook)</li><li>Experience with WMS, ERP, and freight systems</li><li>Understanding of Pricing, preparing quotes, understanding of Incoterms, HS codes, and international shipping documents</li></ul>Communication<ul><li>Fluent in English (written and spoken)</li><li>Professional communication and negotiation skills with clients and network agents</li></ul>Behavioral Competencies<ul><li>Customer-first approach with attention to service detail</li><li>Proactive follow-up and deal conversion mindset</li><li>Ability to multitask between warehousing and freight functions</li><li>Organized, reliable, and solution-oriented under pressure</li><li>Team player with ethical conduct and integrity</li></ul>OthersAge: 25 &ndash; 30 Yrs.Sex: Male / FemaleNationality: Any nationalityJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Do you have minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Do you have experience in air, sea, and land freight coordination, including quoting and documentation</li></ul>

Customer Service Agent (CSA)- 3PL ( Freight & Warehouse)

KiKxxl

<div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Basisgehalt: 1.300,- Euro (netto) / pro Monat (1.000 Euro Minimum + 100,- Euro Anwesenheitspr&auml;mie + je 100 Euro Fahrtkostenzuschuss / Essenszulage)</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Customer Service Agent (m/w/d) in deutscher Sprache

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Customer Service Agent

Customer Service Agent/Receptionist

Customer Service Agent

Arabic Customer Service Agent.

Customer Service Agent - 100% Remote

Customer Service Agent (CSA)- 3PL ( Freight & Warehouse)

Customer Service Agent (m/w/d) in deutscher Sprache