customer service agent

IIQAF

<div><p><b>Location:</b> Dubai, United Arab Emirates<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 6,500 &ndash; AED 7,500 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is hiring a proactive and professional <b>Customer Service Agent</b> to support our construction operations in Dubai. The ideal candidate will manage <b>client communication, service coordination, complaint resolution, project updates, and administrative support</b> while ensuring exceptional customer satisfaction across construction projects.</p>
<p>This role is ideal for candidates searching for <b>Customer Service jobs in Dubai</b>, <b>Customer Service Agent UAE</b>, <b>Construction Customer Support Dubai</b>, <b>Client Service Executive UAE</b>, or <b>Customer Care Representative Construction industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Handle <b>customer inquiries, service requests, and project-related communications</b></li><li>
Coordinate with <b>project managers, site supervisors, and technical teams</b></li><li>
Provide accurate <b>project updates and service information</b> to clients</li><li>
Resolve <b>customer complaints and service issues</b> efficiently</li><li>
Maintain <b>CRM systems and customer service documentation</b></li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of <b>client satisfaction and relationship management</b></li><li>
Prepare <b>reports on customer feedback and service performance</b></li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Customer Service Agent, Customer Support Executive, or Client Service Representative</b></li><li>
Experience in <b>construction, engineering, or project-based industries (preferred)</b></li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of <b>CRM software and Microsoft Office</b></li><li>
Ability to manage multiple inquiries in a <b>fast-paced environment</b></li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree or diploma in <b>Business Administration or related field</b></li><li>
Experience handling <b>B2B or project-based client support</b></li><li>
Familiarity with <b>construction terminology and project workflows</b></li></ul></div>

Customer Service Agent

ISC (Integrated Specialty Coverages, LLC)

<p><b>Job Summary</b></p><p>As a Customer Service Agent at CCIS, you will be responsible for providing phone support to the agency, managing our customer database, assisting clients with their needs, and connecting them to the appropriate team members to ensure a positive experience with CCIS. CCIS is headquartered in Sacramento, California. This position follows standard business hours from 8:00 AM to 5:00 PM PST, Monday through Friday with flexibility of an earlier or later start time is needed. This role requires onsite attendance in our Sacramento office Monday-Friday.</p><p><b>Position Responsibilities</b></p><ul><li>First call resolution &ndash; Greet and triage inbound customer calls or promptly return customer voicemail inquiries. Address their needs, troubleshoot issues, and provide clear guidance to support a successful customer experience</li><li>Provide customer account support &ndash; Offer accurate policy and license information, process non-premium policy changes such as name, address, and contact updates, handle cancellations and reinstatement requests, and maintain detailed records and source documents in our agency management system</li><li>Guide customers through the claim process &ndash; Assist customers during claim intake. Offer insight on timelines and identify key contacts they can expect to work with throughout the review</li><li>Prepare and distribute certificates of insurance &ndash; Ensure accuracy and completeness when delivering verification of coverage to customers and third parties</li><li>Partner with agents and customers &ndash; Ask thoughtful, probing questions to gather essential information, support smooth team communication, and ensure efficient call transfers when needed</li><li>Assist with policy maintenance and data accuracy &ndash; Support routine updates to customer and policy records, ensure clean data entry into the agency management system, and help identify and correct inconsistencies or outdated information to maintain high-quality records across all service workflows</li></ul><p><b>Minimum Qualifications</b></p><ul><li>High School Diploma or general education degree (GED)</li><li>1 year in a clerical customer service-related field</li><li>1 year utilizing Microsoft Office and/or digital CRM software</li><li>Strong written and verbal communication skills</li><li>A customer service oriented approach to your work</li><li>Kindness, integrity and respect for all people</li><li>A genuine care and concern for detail &amp; accuracy</li><li>Ability to remain calm in a dynamic, fast-paced environment</li><li>Willing to work onsite in our Sacramento office Monday-Friday</li></ul><p>Pay: $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

CHINA AIRLINES

<p>China Airlines is seeking Customer Service Agent (full-time) at our (ONT) Ontario International Airport in California.</p><p>40 hour/week. Hours varies due to flight operations, may have to work late hours.(up to 2 -3 AM in morning)</p><p>Job function include but not limit to assist passenger check-in to flight, flight operations, assist translations in FIS immigration area, assist with irregularity of the flight...etc.</p><p>We offer 401K/Health/dental insurance/discount tickets benefits.</p><p>Job Type: Full-time</p><p>Pay: $22.07 - $26.49 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Shift:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Night shift</li></ul><p>Work Location: In person</p>

Alaska Airlines

<div>Company: Alaska Airlines The Team:
<div>Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.</div>
Role Summary:
<div>The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.</div>
Key Duties:
<ul><li>Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.</li><li>
Sell tickets and ensure cabin accommodations.</li><li>
Perform computer, iPad and paperwork tasks.</li><li>
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.</li><li>
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).</li><li>
Process and secure passenger luggage.</li><li>
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.</li></ul>
Additional Details:
<div>Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).</div>
Day in the Life:
<div>To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.</div><p></p><div><br>
If you are unable to view the video, click this link.</div><br>
<div></div>
Job-Specific Experience, Education &amp; Skills:
<div><b>Required</b></div><ul><li>
6 months of customer service or community service experience.</li><li>
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).</li><li>
Typing speed of at least 25 WPM.</li><li>
Ability to consistently lift 50 lbs.</li><li>
Must be able to push/pull 50 lbs.</li><li>
Must be able to bend, stoop, squat, reach and grasp.</li><li>
Flexibility to work varied shifts (e.g., weekends, holidays).</li><li>
Ability to participate in paid training.</li><li>
Ability to learn and operate a computerized reservation system.</li><li>
Ability to adapt to performing work according to set procedures.</li><li>
Ability to anticipate needs of others in a fast-paced environment.</li><li>
Ability to communicate in English.</li><li>
High school diploma or equivalent.</li><li>
Minimum age of 18.</li><li>
Must be authorized to work in the U.S.</li></ul>
Job-Specific Leadership Expectations:
<div>Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.</div>
Starting Rate: USD $20.58/Hr. Total Rewards:
<div><i>Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.</i></div><br>
<div></div><ul><li>
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air</li><li>
Comprehensive well-being programs including medical, dental and vision benefits</li><li>
Generous 401k match program</li><li>
Quarterly and annual bonus plans</li><li>
Generous holiday and paid time off</li></ul><div>
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.</div>
Airport SIDA Badge Requirements:
<div>Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.</div><br>
<div></div>
Regulatory Information:
<div><b>Equal Employment Opportunity Policy Statement</b></div><div>
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.<br>
</div><div></div><div>We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div><br>
</div><div>We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.<br>
</div><div></div><div>To implement this policy, we will:</div><div></div><div><br>
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;<br>
(2) Ensure that employment decisions are based only on valid job requirements; and<br>
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div></div><div><br>
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.</div><div></div><div><b><br>
Government Contractor &amp; Department of Transportation (DOT) Regulations</b><br>
Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.</div>
FLSA Status: Non-Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Frontline Location: San Diego Featured Job: 0</div>

Great Day Improvements: A Family of Brands

<div>Overview:
<div>
If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters.</div><div></div><div><br>
The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.</div>
Responsibilities:
<ul><li>Inbound customer phone calls</li><li>Scheduling customer estimate appointments</li><li>Assisting customers with service inquiries</li><li>Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available</li><li>Data entry</li><li>Call quality assurance</li><li>Reporting</li><li>Other duties as assigned</li></ul>
Qualifications:
<ul><li>1-3 years&rsquo; experience working in a customer service, office or call center environment</li><li>Excellent customer service skills both written and verbal</li><li>Strong, accurate data entry skills</li><li>Process focused - structure and consistency is key</li><li>Strong attention to detail</li><li>The ability to successfully work as part of a team</li><li>Self-starter</li><li>Ability to multi-task</li><li>Appointments Plus/CRM knowledge a plus</li></ul><div></div><div><br>
Champion Window is an Equal Employment Opportunity Employer</div><div></div><div><br>
Today &amp; Every Day, <b><i>CHAMPION</i></b> Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
</div><div>#INDC</div><div>
If you need assistance with completing the online application due to a disability, please contact Champion Window.</div><div></div><div><br>
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.</div></div>

CG Global Pvt. Ltd.

<p>LOKAL Rooms is looking to hire Customer Service Agents to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul><p><b>Work Location:</b><br/>On-site position in Clifton, Block 9.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs75,000.00 per month</p><p>Application Question(s):</p><ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Are you comfortable commuting for work to Clifton Block 9?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Compass Training and Consultancy Pvt. Ltd.

<p>We are seeking a seasoned <b>Customer Experience &amp; Sales Specialist</b> to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.</p><p>This position is designed for a career-driven professional with a strong background in <b>E-commerce</b> who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.</p><p><b>Key Responsibilities</b></p><ul><li><b>Omnichannel Communication:</b> Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li><b>E-commerce Operations:</b> Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li><b>Proactive Engagement:</b> Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li><b>Cross-Functional Collaboration:</b> Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li><b>CRM Management:</b> Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li><b>Brand Ambassadorship:</b> Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul><p><b>Mandatory Requirements (Please Read Carefully)</b></p><ul><li><b>Experience:</b> Minimum of <b>3 years</b> of proven experience in Customer Support and Sales within an <b>International E-commerce</b> environment.</li><li><b>Language Proficiency:</b> <b>Native or C2-level proficiency in English</b> is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li><b>Industry Knowledge:</b> Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li><b>Education:</b> Bachelor&rsquo;s Degree required.</li></ul><p><b>Candidate Profile</b></p><ul><li><b>Global Mindset:</b> You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li><b>Tech-Savvy:</b> You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li><b>Problem Solver:</b> You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li><b>Resilient:</b> You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs140,000.00 - Rs155,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked with international customers?</li><li>How would you rate your English?</li></ul><p>Work Location: In person</p>

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