customer service agent

RATP Dev Mobility Cairo

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 <br/>
 <br/>
 <strong>
  Responsibilities/Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Profil de candidat recherch&eacute; :
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Interaction &amp; Service Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a positive, empathetic, and professional attitude during all customer interactions.
  </li>
  <li>
   Respond promptly and effectively to customer inquiries and requests.
  </li>
  <li>
   Handle and resolve customer complaints professionally and escalate when necessary.
  </li>
  <li>
   Provide accurate information on routes, travel regulations, products, and services.
  </li>
  <li>
   Offer dedicated support to People of Determination (POD) and vulnerable passengers.
  </li>
  <li>
   Proactively welcome and guide passengers throughout the station environment.
  </li>
  <li>
   Ensure customer satisfaction by delivering consistent, high-quality service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticketing &amp; Transaction Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
  </li>
  <li>
   Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
  </li>
  <li>
   Manage assigned ticketing and subscription products responsibly.
  </li>
  <li>
   Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
  </li>
  <li>
   Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
  </li>
  <li>
   Use ticket office equipment, tools, and machines correctly and responsibly.
  </li>
  <li>
   Monitor the proper functioning of ticket office devices and report malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Vending Machine (TVM) Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
  </li>
  <li>
   Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
  </li>
  <li>
   Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
  </li>
  <li>
   Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
  </li>
  <li>
   Document TVM-related issues according to instructions when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Queue &amp; Crowd Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize and manage customer queues during peak hours and high-demand periods.
  </li>
  <li>
   Support smooth customer flow in front of sales points and station entry/exit areas.
  </li>
  <li>
   Intervene proactively to prevent congestion and ensure efficient service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Record-Keeping Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process customer forms, applications, and service requests accurately.
  </li>
  <li>
   Maintain detailed records of customer interactions, transactions, complaints, and observations.
  </li>
  <li>
   Communicate shift updates and relevant information accurately during handovers.
  </li>
  <li>
   Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
  </li>
  <li>
   Ensure fingerprint attendance matches attendance records in compliance with company policies.
  </li>
  <li>
   Adhere to company dress code and maintain professional appearance at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Coordination &amp; Operational Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with colleagues and station teams to ensure continuity of service across shifts.
  </li>
  <li>
   Provide feedback to support improvements in customer service processes.
  </li>
  <li>
   Follow all operational guidelines, instructions, and procedures issued by management.
  </li>
  <li>
   Perform any additional duties assigned by supervisors or line managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote a positive safety culture and participate in safety briefings as required.
  </li>
  <li>
   Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
  </li>
  <li>
   Report unsafe conditions, security concerns, or environmental hazards immediately.
  </li>
  <li>
   Understand that safety, security, and environmental protection are shared responsibilities.
  </li>
  <li>
   Intervene appropriately in cases of observed safety, security, or environmental violations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum requirement: Diploma degree in a relevant discipline.
  </li>
  <li>
   Preferred: Bachelor&rsquo;s degree in business administration or any related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic knowledge of customer service principles and best practices.
  </li>
  <li>
   General understanding of ticketing systems and customer-facing devices.
  </li>
  <li>
   Basic familiarity with computer tools and digital interfaces.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
  </li>
  <li>
   Experience in cash handling or public-facing environments is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Behaviors &amp; Experiences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Calm Under Pressure: Maintains composure and professionalism in challenging situations.
  </li>
  <li>
   Team Collaboration: Works effectively with colleagues to support seamless operations.
  </li>
  <li>
   Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
  </li>
  <li>
   Communication Skills: Provides clear and respectful verbal communication in all situations.
  </li>
  <li>
   Attention to Detail: Ensures accuracy in transactions, records, and procedures.
  </li>
  <li>
   System Awareness: Shows comfort using ticketing devices and customer service tools.
  </li>
  <li>
   Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
  </li>
  <li>
   Professional Conduct: Adheres strictly to rules, procedures, and company policies.
  </li>
  <li>
   Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
  </li>
  <li>
   Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
  </li>
 </ul>
</div>


Customer Service Agent

Alaska Airlines

<div>Company: Alaska Airlines The Team:
<div>
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you&rsquo;ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.</div>
Role Summary:
<div>
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.</div>
Key Duties:
<ul><li>Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.</li><li>
Sell tickets and ensure cabin accommodations.</li><li>
Perform computer, iPad and paperwork tasks.</li><li>
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.</li><li>
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).</li><li>
Process and secure passenger luggage.</li><li>
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.</li></ul>
Additional Details:
<div>
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they&rsquo;re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).</div>
Day in the Life:
<div>
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.</div><p></p><div><br>
If you are unable to view the video, click this link.</div><br>
<div></div>
Job-Specific Experience, Education &amp; Skills:
<div><b>
Required</b></div><ul><li>
6 months of customer service or community service experience.</li><li>
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).</li><li>
Typing speed of at least 25 WPM.</li><li>
Ability to consistently lift 50 lbs.</li><li>
Must be able to push/pull 50 lbs.</li><li>
Must be able to bend, stoop, squat, reach and grasp.</li><li>
Flexibility to work varied shifts (e.g., weekends, holidays).</li><li>
Ability to participate in paid training.</li><li>
Ability to learn and operate a computerized reservation system.</li><li>
Ability to adapt to performing work according to set procedures.</li><li>
Ability to anticipate needs of others in a fast-paced environment.</li><li>
Ability to communicate in English.</li><li>
High school diploma or equivalent.</li><li>
Minimum age of 18.</li><li>
Must be authorized to work in the U.S.</li></ul>
Job-Specific Leadership Expectations:
<div>
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.</div>
Starting Rate: USD $20.58/Hr. Total Rewards:
<div><i>
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.</i></div><br>
<div></div><ul><li>
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines &amp; Horizon Air</li><li>
Comprehensive well-being programs including medical, dental and vision benefits</li><li>
Generous 401k match program</li><li>
Quarterly and annual bonus plans</li><li>
Generous holiday and paid time off</li></ul><div>
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.</div>
Airport SIDA Badge Requirements:
<div>
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.</div><br>
<div></div>
Regulatory Information:
<div><b>
Equal Employment Opportunity Policy Statement</b></div><div>
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.<br>
</div><div></div><div>We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div><br>
</div><div>We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (&ldquo;Section 503&rdquo;) and the Vietnam Era Veteran&rsquo;s Readjustment Assistance Act of 1974 (&ldquo;VEVRAA&rdquo;). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.<br>
</div><div></div><div>To implement this policy, we will:</div><div></div><div><br>
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;<br>
(2) Ensure that employment decisions are based only on valid job requirements; and<br>
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.</div><div></div><div><br>
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.</div><div></div><div><b><br>
Government Contractor &amp; Department of Transportation (DOT) Regulations</b><br>
Alaska Airlines, Hawaiian Airlines &amp; Horizon Air are regulated by the Department of Transportation (DOT &ndash; regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.</div>
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Boston Featured Job: 0</div>

Loews Hotels & Co

<div><div>Loews Hotels &amp; Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their &rdquo;uniquely local&rdquo; community in order to curate exciting, approachable and local travel experiences for guests.
<p>The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member operates within a call center environment and is in constant communication with guests via phone, email, and/or online chat portals regarding billing inquires and disputes of hotel charges. The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our guests' needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our guests and clients is of utmost importance. The Customer Service Representative reports to the Billing Services Manager.</p>
<p><b>Job Specific Duties</b></p><ul><li>
Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices</li><li>
Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the hotels</li><li>
Builds strong relationships with hotel Finance and Operations team members to ensure excellent communication enabling timely resolution to guest concerns</li><li>
Maintains readiness in call queue system to ensure minimum wait time for callers</li><li>
Communicates directly with guests and clients of the hotels via phone, email, and online chat portals</li><li>
Responds to requests for guest/client billing information, to include hotel folios and disputed charges</li><li>
Collaborates with other Billing Services and hotel team members to research and resolve guest billing disputes</li><li>
Makes adjustments or corrections to guest accounts as needed</li><li>
Records all activity in call ticketing system</li><li>
Accountable for achievement of metrics and targets associated with the position</li><li>
Regular attendance in conformance with standards</li><li>
May be required to work varying schedules to reflect business needs</li><li>
Required to attend all training sessions and meetings</li><li>
Ability to perform &rdquo;Physical Requirements&rdquo; as explained below</li><li>
Other duties as assigned</li></ul>
<p><b>Qualifications</b></p><ul><li>
Ability to work cooperatively with others</li><li>
Ability to maintain confidentiality</li><li>
Ability to read, write and speak English effectively</li><li>
Ability to communicate effectively both written and verbally</li><li>
Ability to work effectively, maintain composure and make decisions in stressful situations</li><li>
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines</li><li>
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel</li><li>
Proficiency in windows-based computer programs to include e-mail, internet and word processing applications</li><li>
Strong computer skills and ability to learn new computer applications</li><li>
General knowledge of mathematics and accounting principles</li></ul>
<p>Preferred:</p><ul><li>
Education: High School Diploma or GED equivalent</li><li>
Experience: 1-2 years customer-facing work experience in a hospitality or finance environment</li></ul></div><p><i>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</i></p></div>

Groome Transportation (ND)

<div><b>Job Description:</b><br>
Customer Care Agents respond to passenger inquiries via phone or in person managing and scheduling reservations, all while providing an excellent customer experience. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.<br>
<b>What You&rsquo;ll Do</b><br>
<ul>
<li>Identify and resolve customer inquiries</li>
<li>Assist customers with new reservations in person and over-the-phone</li>
<li>Assist customers with checking in and preparing for their trip</li>
<li>Support drivers and management team during operational issues (fleet issues, accidents, weather, etc.)</li>
<li>Perform other duties as needed</li>
</ul><br>
<b>What we are looking for:</b><br>
<br>
<ul><br>
<li>Safety and Service-Oriented Individuals</li>
<li>Quickly identifying and owning customer issues</li>
<li>Actively searching for solutions to problems</li>
<li>Making quality decisions</li>
<li>Interacting with a diverse group of customers and colleagues</li>
<li>Willing to learn and use company technology</li>
<li>Punctual and flexible individuals with a team mindset</li>
<li>Availability to work nights, days, weekends, and occasional holidays as needed</li>
</ul><br>
<b>Why Work with Groome Transportation</b><br>
Our team members enjoy our benefits which include healthcare, flexible schedules, and opportunities for career advancement in a safe, friendly, and inclusive team. Benefits can include:<br>
<br>
<ul><br>
<li><b>Medical, Dental, &amp; Vision Insurance</b></li>
<li><b>Paid Time Off (PTO)</b></li>
<li><b>Bonus Programs and Incentives</b></li>
<li><b>Bi-Weekly Pay</b></li>
<li><b>Holiday Pay Opportunities</b></li>
<li><b>Shift Differentials</b></li>
<li><b>Paid On-The-Job Training</b></li>
<li><b>Development &amp; Career Advancement Opportunities</b></li>
</ul><br>
After training, employees will be assigned to a shift that may be significantly different than your training shift. New employees will remain on that shift until an open shift becomes available and they may bid for that shift. Groome is a 24/7 operation, and we will always have customers that need us.<br>
<b>Apply now to schedule an in-person interview and receive an on-the-spot job offer! Paid training with no prior call center experience required.</b><br>
<b>Job Requirements:</b><br>
<br>
<ul><br>
<li>High school diploma, GED, or High School Equivalency</li>
<li>Consistently makes safety and security, of self and others, the priority.</li>
<li>Ability to communicate effectively</li>
<li>Embraces diverse people, thinking and styles</li>
<li>Be at least 18 years of age.</li>
<li>Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment</li>
<li>Computer skills and comfort navigating web-based and reservation software applications</li>
Satisfactory completion of each of the following:<br>
<li><ul>
<li>Background investigation</li>
<li>Drug test</li></ul><br>
</li><li>Preferred qualifications include at least one year of providing customer service.</li>
</ul><br>
<b><i>Groome Transportation&rsquo;s top priority is their commitment to employee and passenger safety.</i></b><i> To see more information about Groome&rsquo;s approach to ensuring safety in response to COVID-19, please visit our website: https://groometransportation.com/travel-updates</i></div>

Innovation it solutions Fze LLC

<p>Mass Hiring in Dubai &ndash; 200+ Positions Open!</p><p>We are expanding our team and hiring 200+ Customer Sales Associates to join our growing organization in Dubai.</p><p>Position: Customer Sales Associate</p><p>Location: Dubai, UAE (Work from Office Only)</p><p>Salary: Up to AED 6,000 per month</p><p>Benefits</p><p>: 5 Days Working (Saturday &amp; Sunday Off)</p><p>UAE Public Holidays as per calendar</p><p>Half-Day Working during Ramadan</p><p>Immediate Joiners Preferred</p><p>Eligibility: <b>Any Nationality </b> Any Language</p><p><b>Good communication and sales skills are a plus</b></p><p><b>Languages - English/Mallyalayam/Hindi/Tamil/Telugu/Gujrati/Punjabi All </b></p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED2,000.00 - AED6,000.00 per month</p><p>Work Location: In person</p>

TALENTMATE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Customer Service Agent, you will serve as the first point of contact for our valued customers, providing them with outstanding assistance and ensuring their complete satisfaction. Your role is pivotal to maintaining our company's reputation and fostering loyalty among our customers. You will handle inquiries, resolve issues, and work closely with team members to enhance the overall customer experience. In this dynamic position, adaptability and strong communication skills are key, as you will be interacting with a diverse clientele. If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to customer inquiries promptly via phone, email, or chat services.
  </li>
  <li>
   Provide accurate information about products and services offered by the company.
  </li>
  <li>
   Resolve customer issues efficiently, escalating problems to supervisors when necessary.
  </li>
  <li>
   Maintain customer records by updating information in the database regularly.
  </li>
  <li>
   Follow up with customers to ensure their inquiries or issues are resolved satisfactorily.
  </li>
  <li>
   Collaborate with team members to address complex customer problems effectively.
  </li>
  <li>
   Provide feedback to management regarding customer perspectives and potential improvements.
  </li>
  <li>
   Participate in training sessions to stay updated on new products and service procedures.
  </li>
  <li>
   Adhere to company policies and procedures while dealing with customer queries.
  </li>
  <li>
   Track customer interactions and service levels to maintain a high satisfaction rate.
  </li>
  <li>
   Assist in developing customer service guidelines and protocols for various scenarios.
  </li>
  <li>
   Identify trends in customer feedback to suggest innovations in service offerings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; a higher education degree is preferred.
  </li>
  <li>
   Prior experience in customer service or a similar role is an advantage.
  </li>
  <li>
   Excellent verbal and written communication skills for effective interaction.
  </li>
  <li>
   Strong problem-solving abilities to efficiently resolve customer issues.
  </li>
  <li>
   Ability to multitask and manage time effectively in a fast-paced setting.
  </li>
  <li>
   Proficiency in using customer service software and tools is essential.
  </li>
  <li>
   Adaptability to work flexible hours, including evenings and weekends, if required.
  </li>
  <li>
   Demonstrated commitment to providing exceptional customer service at all times.
  </li>
  <li>
   Empathy and patience in handling customer concerns and complaints.
  </li>
  <li>
   Ability to work independently as well as part of a collaborative team environment.
   <br/>
   <br/>
  </li>
 </ul>
 Job Details
 <br/>
 <br/>
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 <br/>
 <br/>
 Sector: Recruitment &amp; Staffing
 <br/>
 <br/>
 What We Offer
 <br/>
 <br/>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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 <br/>
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>


Customer Service Agent 01A26

CREDITCARE CREDIT MANAGEMENT LLC

<p>Job description:</p><p><b>Company:</b> CreditCare Credit Management LLC &ndash; Dubai<br/><b>Salary:</b> Up to <b>AED 4,500</b> (Depends on Experience)<br/><b>Benefits:</b> Visa, Medical, and other benefits as per UAE Labour Law</p><p><b>Job Description</b></p><p>CreditCare Credit Management LLC is looking for a <b>Female Customer Service Representative (CSR)</b> to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul><p><b>Requirements</b></p><ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul><p><b>Salary &amp; Benefits</b></p><ul><li>Salary up to <b>AED 4,500</b> (based on experience)</li><li><b>Visa, Medical</b>, and other benefits provided as per <b>UAE Labour Law</b></li><li>Supportive and professional work environment</li></ul><p>Job Types: Full-time, Permanent, Contract, Fresher</p><p>Contract length: 24 months</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to AED4,000.00 per month</p>

Customer Service Agent (Female)

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Customer Service Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent 01A26

Customer Service Agent (Female)