customer service agent

RTC-1 Employment Services

The Role
 Position Title: Customer Service Agent Employment Type: Full Time Salary: 9K AED all-inclusive depending on experience and qualifications Benefits: Annual flight ticket for self and annual bonus Job Location: Dubai, UAE About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai. Job Description: • Coordinate customer orders, deliveries, and shipment schedules across departments. • Manage ERP data entry, shipping documentation, and order tracking. • Follow up with warehouse and purchasing teams on dispatches and ETAs. • Handle import/export procedures and maintain accurate logistics records.
 
Requirements
 Qualifications: • Open to Arabic speakers, only aged 37 and below • Bachelor’s degree in Management, Customer Service, or related field • At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry • Knowledge of ERP systems, import/export documentation, and shipping regulations. How to Apply: Send your CV in word format to: LOGISTICS1809 AT GMAIL DOT COM and use “Customer Service Agent” as email subject
 
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Customer Service Agent

Rishi Pipes & Tubes Pvt. Ltd.

Position: Customer Service Agent Location: Dubai, UAE Salary: AED 3,000 &ndash; 3,500 + Commission (up to AED 3,000 per month based on performance)About the Company: A leading meal plan provider in the UAE offering customized healthy meal plans designed to meet diverse lifestyle and dietary goals. The company focuses on providing high-quality service, timely delivery, and exceptional customer satisfaction.Job Description: We are looking for an enthusiastic Customer Service Agent to handle client interactions and ensure a smooth customer experience. The ideal candidate must have prior experience working in meal plan companies and possess strong communication and sales skills.Key Responsibilities:<ul><li>Handle customer inquiries through calls and WhatsApp.</li><li>Upsell and cross-sell meal plans and related services.</li><li>Coordinate with the operations and logistics teams regarding client orders and delivery updates.</li><li>Maintain accurate client records and ensure a high level of customer satisfaction.</li><li>Resolve customer issues efficiently and professionally.</li></ul>Requirements:<ul><li>Experience in a meal plan company is mandatory.</li><li>Strong communication and interpersonal skills.</li><li>Proven ability in upselling and cross-selling.</li><li>Excellent coordination and follow-up skills.</li><li>Proficient in handling customer communication channels.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Have you previously worked in a customer service role for a meal plan company?</li><li>Have you handled client inquiries related to meal subscriptions, delivery issues, or plan changes?</li><li>Are you experienced in using WhatsApp and phone calls to manage customer communication in a meal plan business?</li><li>Have you been responsible for coordinating with kitchen, operations, or delivery teams to resolve client concerns or requests?</li><li>Are you comfortable with a salary of AED 3,000&ndash;3,500 (depending upon experience) plus commissions?</li></ul>

Maxmak Solutions

We&rsquo;re currently seeking a customer sales agent for our UK-based Sales and Services Company. We need responsible, punctual and loyal towards job. Males and females both can apply. Experience &amp; Fresh can also apply Salary: 30k up to 100k + incentive &amp; Commission Working Hours: 3:00pm &ndash; 12:00am Office location: XX Block DHA Phase 3.Job Types: Full-time, FresherPay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

Customer service agent

EWAD Extended Warranty Management CO. L.L.C

• Handling customer inquiries and providing assistance over the phone. 
• Managing customer expectations and delivering potentially challenging news regarding policy coverage of 
device. 
• Ensuring a customer-focused approach in all interactions. 
• Responsible for collecting excess payment from customer by sending online payment link and following up 
with them through call. 
• Follow up with service centres for claim closure.

Compass Training and Consultancy Pvt. Ltd.

Job description:<ul><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 4 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Up to Rs160,000.00 per monthApplication Question(s):<ul><li>The timings will be 1pm-10pm, onsite Arfa Kareem Towers and Saturdays will be half day, does it work for you?</li><li>How would you rate your spoken english skills? (out of 10)</li><li>have you dealt with customers in UK, USA (call, email, chat etc)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service : 3 years (Preferred)</li></ul>Work Location: In person

IntellivoxBPO

Customer Sales &amp; Support Agents (Night Shift &ndash; International Markets) Location: National Police Foundation, PWD, Islamabad Salary: PKR 50,000&ndash;70,000/month (based on experience &amp; performance)Join a fast-growing international sales and support organization serving clients in the USA, UK, and Australia.Role Overview: Handle inbound/outbound calls, chats, and emails to assist customers, resolve issues, and close sales while meeting performance targets.Key Responsibilities: (1) Manage international customer interactions professionally. (2) Achieve sales and service KPIs. (3) Maintain accurate records and a positive tone.Requirements: (1) Proven international call center experience (sales/support). (2) Fluent English, confident communication. (3) Target-driven, energetic, and night-shift ready. Preference for residents of Pakistan Town, Korang Town, Soan Gardens, Media Town, Bahria Town (Rawalpindi), Lohi Bher, and Model Town Humak.Note: Apply only if you meet experience, communication, and shift requirements.Perks &amp; Benefits: (1) Biannual salary increments &amp; commissions. (2) Daily sales bonuses. (3) Overtime pay post-probation. (4) Medical &amp; children&rsquo;s education allowance. (5) Pension plan (60+). (6) Employee loans. (7) Two sponsored trips &amp; tournaments annually.Job Types: Full-time, Contract, Fresher Contract length: 24 monthsPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

dnata logistics

Customer Service Agent - AOG Desk <ul><li> Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li> Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status.</li><li> Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation.</li><li>Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern.</li><li>Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm.</li><li>Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed.</li><li>Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance).</li><li>Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery.</li><li>Ensures that agents&#x27; and third-party invoices have been checked, approved, and paid by coordinating with accounts payable.</li><li>Ensure that the job folders are billed and closed on time.</li><li>Update the shipment milestones in the tracker in accordance with department standards.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers always.</li></ul>

Customer Service Agent - AOG)

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