customer service agent

Aristocrat

<div>Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!
****This is a hybrid position; you will need to be able to go to the office in Manchester, NH****
What You'll Do<ul><li>
Provide information and process inquiries about accounts, products, and services.</li><li>
Troubleshoot technical issues related to computer, tablet, and cell phone applications.</li><li>
Handle inbound calls, real-time chat, emails, and make outgoing calls.</li><li>
Communicate special marketing offers to VIP customers.</li><li>
Offer feedback on service failures or customer feedback.</li><li>
Uphold customer confidentiality and promote what we value.</li><li>
Stay updated on protocols and work towards set goals and targets of 70 contacts daily.</li><li>
Maintain all SLAs for chats and phone call inquiries in under 45 seconds.</li></ul>
What We're Looking For<ul><li>
0-2 years of inbound/support call center experience preferred.</li><li>
At least 21 years old with a High School diploma or equivalent experience; some college preferred.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work a hybrid schedule with reliable internet and pass an internet speed test.</li><li>
Able to travel to the office for at least 50% of scheduled shifts.</li><li>
Must be camera-ready while working.</li><li>
Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.</li><li>
Experienced with troubleshooting computers, smartphones, and tablets.</li><li>
Strong verbal, interpersonal, and written communication skills.</li><li>
Diligent with strong grammatical and typing/data entry skills.</li><li>
Able to work independently with initiative and discretion.</li><li>
Thrive in a fast-paced, dynamic environment while maintaining high customer service.</li><li>
Organized with excellent time-management skills.</li><li>
Previous technical support experience is an asset.</li></ul>
Company Summary<div>
Aristocrat Interactive</div><div>
Aristocrat Interactive is Aristocrat Leisure Limited&rsquo;s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).</div>
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values<ul><li>
All about the Player</li><li>
Talent Unleashed</li><li>
Collective Brilliance</li><li>
Good Business Good Citizen</li></ul>
Travel Expectations
None
Pay Range
$12.15 - $22.56 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat&rsquo;s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Customer Service Agent

InvenTel

Job Title: Customer Service AgentLocation: RemoteLanguage: EnglishWorking Days: Monday through FridayWorking Hours: The working hours for this position are 8:30 AM to 5:30 PM EST, aligning with our office hours. In Egypt's time zone:Egypt Standard Time: 3:30 PM &ndash; 12:30 AMSummary: We're seeking a dedicated Remote Customer Service Agent to become an integral part of our virtual call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. Leveraging Gorgias as your primary tool, you'll excel in handling inbound calls and providing timely, accurate solutions. If you have a knack for communication, enjoy problem-solving, and are driven to achieve performance goals, we'd love to hear from you.Key Responsibilities:<ul><li>Customer Interaction: Handle inbound customer calls promptly and professionally, utilizing Gorgias to access customer information and history. Actively listen to customer inquiries and concerns, demonstrating empathy and understanding. Provide accurate and timely information, resolving customer issues efficiently and effectively.</li><li>Call Handling: Adhere to established call handling procedures and scripts, ensuring consistency and quality. Accurately document all call details and customer interactions in Gorgias. Follow up on customer inquiries and requests as needed.</li><li>Performance Goals: Achieve individual and team performance targets, including call volume, call duration, and customer satisfaction ratings. Participate in regular performance reviews and coaching sessions to enhance skills and knowledge.</li><li>Gorgias Utilization: Effectively utilize Gorgias to access customer information, manage call queues, and document interactions. Stay current on Gorgias updates and utilize new features to enhance efficiency.</li><li>Teamwork and Collaboration: Foster a positive team environment using Google Workspace for communication. Collaborate with colleagues to share best practices and resolve customer issues. Participate in team meetings to enhance skills and knowledge.</li></ul>Qualifications:<ul><li>Excellent English verbal and written communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Customer-centric attitude with a focus on providing exceptional service</li><li>Ability to work effectively under pressure and manage multiple tasks simultaneously</li><li>Proficient in computer skills and comfortable using CRM systems</li><li>Previous experience in customer service is preferred but not required</li><li>High school diploma or equivalent</li></ul>Remote Work Requirements:<ul><li>Personal computer with up-to-date operating system and security software</li><li>High-quality headset with noise-canceling capabilities</li><li>Fast and reliable internet connection (minimum 10 Mbps download, 5 Mbps upload)</li><li>Quiet, dedicated workspace free from distractions</li><li>Ability to maintain a professional work environment at home</li><li>Self-motivation and discipline to work independently</li><li>Familiarity with remote collaboration tools such as Google for meetings</li><li>Proficiency in using Google Drive for information sharing and report uploads</li></ul>Additional Considerations:<ul><li>Remote workers will not be required to keep their cameras on during meetings but should be prepared to turn them on via Google Meetings if requested by management for quick check-ins.</li><li>Employees must adhere to a scheduled break schedule throughout their shifts.</li><li>Strong time management skills are essential to ensure punctuality and reliability in a remote setting.</li></ul>Job Type: Full-time

Remote Customer Service Agent

Gulf Cars Auction LLC

Job Title: Customer Service Representative - Arabic Speaker Company: Gulf Car Auction Location: Sharjah Job Type: Full-time Experience: Minimum 2 years in customer service within the UAE.Role Overview: We are looking for a fluent Arabic-speaking Customer Service Representative with solid experience in the UAE market. In this role, you will be the key liaison for our Arabic-speaking customers, ensuring their needs are met promptly and professionally (English Language is a plus)Key Responsibilities:<ul><li>Serve as the primary contact for Arabic-speaking customers through various channels (phone, email, social media).</li><li>Respond to customer queries, troubleshoot problems, and provide effective resolutions.</li><li>Handle order processing, account updates, and other administrative tasks with high accuracy.</li><li>Document all customer interactions and follow up to ensure issue closure.</li><li>Develop expertise in company products/services to offer reliable support and advice.</li><li>Work with team members to share insights and improve customer service strategies.</li><li>Uphold company values and ensure a positive brand image in all customer interactions.</li></ul>Requirements:<ul><li>Must be a fluent Arabic speaker.</li><li>Professional working proficiency in English (both verbal and written) is mandatory.</li><li>Minimum of 2 years of customer service experience, specifically within the UAE.</li><li>In-depth knowledge of local (UAE) customer service practices and cultural nuances.</li><li>Outstanding communication and customer engagement skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Familiarity with CRM systems and basic computer applications.</li></ul>We Offer:<ul><li>A competitive salary.</li><li>Comprehensive benefits package including health insurance, visa, and annual flight ticket.</li><li>Clear paths for professional advancement and training.</li><li>A collaborative and diverse team environment.</li></ul>To Apply: Please send your updated CV to assmaa@gulfcarauction.com with the subject line &ldquo;Customer Service Representative - Arabic Speaker&rdquo;.Job Type: Full-time

Compass Training and Consultancy Pvt. Ltd.

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 1 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timePay: Up to Rs90,000.00 per monthApplication Question(s):<ul><li>Experience Working with CRM System </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service : 3 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

State of Indiana

<div><h1 class="jobSectionHeader">Work for Indiana</h1><div> 
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div> 
About the Department of Child Services (DCS):
Join a group of passionate, dedicated public servants to support one of Indiana&rsquo;s most critical missions! 
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: 
 
Mission: Champion Indiana&rsquo;s future by protecting children and strengthening families with compassion and determination. 
Vision: Every child in Indiana thrives in a safe, loving, forever home. 
Purpose: Ignite hope. Cultivate joy. 
Role Overview:
The Kidsline Customer Service Agent provides excellent telephone customer support to child support case participants who contact the Child Support Call Center. The Kidsline Customer Call Center is the primary source of information for the participants who have child support cases. Using good communication skills, and on-the-job training, you will assist Custodial Parties, Non-Custodial Parents, Employers, County Prosecutors, County Clerks, Other State Agencies, and attorneys with a broad range of child support questions. You will be an expert on a variety topics and will answer complex human service questions. 
This position is in the central DCS Offices in Indianpolis, Indiana. 
Salary:
The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience. 
Use our Compensation Calculator to view the total compensation package.<div><div><div><h2 class="jobSectionHeader"> 
A Day in the Life:</h2></div><div>
Responsibilities include:<ul><li>
Answer phones, address caller issues, update critical employee and company data, and provide lump sum totals.</li><li>
Respond to emails and facsimiles for the helpdesk.</li><li>
Research the Indiana Support Enforcement Tracking System (ISETS), resource programs, and the Internet to update employer information.</li><li>
Phone, email, or correspondence to obtain verified data.</li><li>
Respond to requests from county prosecutors to add, update, or delete employer information.</li><li>
Train employers and county caseworkers on policy and procedures.</li><li>
Review reports to identify employers, change addresses for employers and participants, or update critical employee data.</li><li>
Review and update data reports to ensure accurate employer data.</li></ul> 
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div><div><div><h2 class="jobSectionHeader">
What You'll Need for Success:</h2></div><div>
You must meet the following requirements to be considered for employment:<ul><li>
General knowledge of the program area.</li><li>
Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.</li><li>
Ability to gather and compile program materials.</li><li>
Ability to communicate effectively.</li><li>
Ability to operate effectively in a group decision-making process.</li><li>
Tact in dealing with other agency personnel and the public.</li><li>
Basic knowledge of accounting principles.</li><li>
Able to perform essential functions with or without reasonable accommodation.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Supervisory Responsibilities/Direct Reports:</h2></div><div><div>
This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div> 
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:<ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 in election years</li></ul></li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul> 
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div>

Kidsline Customer Service Agent

Work wonders 

International Account AdvisorVOD UK, a leading international company, is hiring for Full-Time positions in Cairo &amp; Alexandria, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary: 17,000 EGP (net/month) Gross- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals only Grads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

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