customer service agent

Retail Direct Private Limited

Role and Responsibilities<ul><li>As a Customer Service &amp; Sales Representative, you'll be the first point of contact for our valued clients.</li><li>You&rsquo;ll assist them across multiple channels &mdash; including live chat, phone, and email &mdash; to ensure they receive quick, helpful, and friendly support.</li><li>Responding to inbound live chats, phone calls, and emails from customers</li><li>Making outbound calls and follow-ups as needed for case resolutions or sales queries</li><li>Handling inquiries related to orders, returns, products, and general support</li><li>Working closely with internal teams (sales, logistics, technical support) to resolve customer cases</li><li>Logging all customer communications accurately in our CRM system</li><li>Escalating unresolved issues to the appropriate team or Team Manager</li><li>Maintaining a positive, customer-first attitude &mdash; even when challenges arise</li></ul>Qualifications and Education Requirements<ul><li>Bachelor&rsquo;s</li></ul>Key Requirements<ul><li>Minimum 1 year experience in a similar role.</li><li>A strong communicator &mdash; both written and verbal (fluent English required)</li><li>Comfortable juggling multiple channels &mdash; live chat, phone, and email</li><li>Confident using computers and learning new systems quickly</li><li>Detail-oriented, proactive, and a natural problem-solver</li><li>Able to work independently and as part of a collaborative, supportive team</li><li>Passionate about delivering 5-star customer experience.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Agent

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
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 Respond to comments, messages, and reviews on social media platforms.
 </li>
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 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
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 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
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 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
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 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
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 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
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 High level of dedication and commitment to work
 </li>
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 Exceptional attention to detail
 </li>
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 Passion for challenges and achieving results
 </li>
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 Excellent communication and problem-solving skills
 </li>
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 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Arabic Customer Service Agent.

PutzMeister Büroreinigung Düsseldorf

B&uuml;roMeister ekibine kat&#305;l! &#304;leti&#351;im becerilerin g&uuml;&ccedil;l&uuml;, yard&#305;msever ve insanlara en iyi hizmeti sunmay&#305; seviyorsan seni ar&#305;yoruz! B&uuml;roMeister, &ouml;zel ve ticari temizlik hizmetleri alan&#305;nda faaliyet g&ouml;steren ekibimiz i&ccedil;in Inbound M&uuml;&#351;teri Hizmetleri departman&#305;na tam zamanl&#305; bir ekip arkada&#351;&#305; ar&#305;yor. Her g&uuml;n farkl&#305; m&uuml;&#351;teri talepleriyle ilgilenecek, yeni m&uuml;&#351;terilerimizi memnuniyetle kar&#351;&#305;layacak ve mevcut m&uuml;&#351;terilerimize &ccedil;&ouml;z&uuml;m odakl&#305; destek sunacaks&#305;n. M&uuml;&#351;teri hizmetleri konusunda deneyim sahibiysen, empati yetene&#287;in kuvvetliyse, profesyonel bir duru&#351;a sahipsen ve g&uuml;venilir bir ki&#351;ili&#287;in varsa, seni tan&#305;mak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz!Gereklilikler: &ndash; M&uuml;&#351;teri hizmetlerinde deneyim &ndash; Empatik ileti&#351;im yetene&#287;i &ndash; Almanca (ana dil veya ana dil seviyesinde), s&ouml;zl&uuml; ve yaz&#305;l&#305; &ndash; G&uuml;venilir ki&#351;ilik &ndash; Zaman dilimi, Almanya saatinden en fazla 2 saat farkl&#305; olmal&#305;G&ouml;revler: &ndash; E-posta bilet sistemi y&ouml;netimi &ndash; Telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; yan&#305;tlama &ndash; M&uuml;&#351;teri dan&#305;&#351;manl&#305;&#287;&#305; &ndash; &#304;&#351; ortaklar&#305; ile yaz&#305;&#351;ma &ndash; Sat&#305;n alma taleplerini sisteme girme &ndash; &#350;ik&acirc;yet y&ouml;netimiBilgi: &ndash; Haftada 40 saat (yar&#305; zamanl&#305; m&uuml;mk&uuml;n de&#287;il) &ndash; Pazartesi &ndash; Cuma &ndash; Almanya saati ile 08:00 &ndash; 18:00 aras&#305;nda (iki vardiya) &ndash; Freelancer olarak &ccedil;al&#305;&#351;ma imkan&#305;&#304;lginizi &ccedil;ekti mi? O zaman bize Almanca olarak service@bueroreinigung-duesseldorf.de adresinden e-posta ile ula&#351;abilirsiniz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>customer service: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>german (Zorunlu)</li></ul>

Customer Service Agent - 100% Remote

Indu Kishore Logistics

JOB OVERVIEWJob Title: Customer Service Agent &ndash; 3PL (Freight &amp; Warehouse)Department: OperationsDivision: OperationsReporting to: General ManagerJob PurposeTo act as the key point of contact between warehouse operations, freight forwarding teams, and clients&mdash;ensuring end-to-end service across order fulfillment, freight coordination, and last-mile delivery. This role manages customer interactions for both storage/distribution and freight-related requests including pricing, shipment handling, documentation, and service quality.POSITION DETAILSDuties &amp; ResponsibilitiesOperational Responsibilities &ndash; Warehousing &amp; Distribution<ul><li>Act as the primary liaison between internal warehouse teams and external clients for all operational matters.</li><li>Receive, acknowledge, and process orders through the system and ensure timely handover to operations.</li><li>Coordinate with planning, transport, and warehouse teams to ensure accurate execution of customer requests.</li><li>Prepare and maintain documentation such as delivery notes, invoices, GRNs, MDNs, and stock summaries.</li><li>Monitor inventory transactions and maintain real-time system updates.</li><li>Handle customer queries, complaints, or escalation requests in a professional manner.</li><li>Support cycle counts, inventory reconciliation, and regular stock audits.</li><li>Ensure SOP compliance and document all activities for audit readiness.</li></ul>Operational Responsibilities &ndash; Freight (Air/Sea/Land)<ul><li>Obtain competitive freight quotes from global network partners across all modes&mdash;air, sea, land.</li><li>Analyze and prepare tailored proposals based on customer needs (transit time, routing, pricing).</li><li>Present freight quotes to customers in a professional format with clear cost breakdowns and service terms.</li><li>Follow up on proposals, resolve queries, and actively engage in converting opportunities into confirmed deals.</li><li>Coordinate with freight partners and internal operations teams for booking shipments.</li><li>Arrange and follow up on documentation such as commercial invoices, packing lists, and shipping instructions.</li><li>Liaise with customs clearance teams to ensure smooth clearance and on-time deliveries.</li><li>Track freight shipments, update customers proactively, and close jobs with final billing and PODs.</li><li>Ensure compliance with all trade and customs regulations as applicable.</li></ul>Other Duties<ul><li>Escalate unresolved client issues to the Customer Service Supervisor.</li><li>Support internal improvement initiatives and contribute to client review meetings.</li><li>Perform any other duties assigned by management in line with business needs.</li></ul>JOB SPECIFICATIONQualification<ul><li>High School Certificate (essential)</li><li>Diploma or Bachelor's Degree in Logistics/Supply Chain (preferred)</li></ul>Experience<ul><li>Minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Experience in air, sea, and land freight coordination, including quoting and documentation</li><li>Familiarity with UAE customs processes is a strong advantage</li></ul>Job Skill SpecificationTechnical Skills<ul><li>Proficient in MS Office (Excel, Word, Outlook)</li><li>Experience with WMS, ERP, and freight systems</li><li>Understanding of Pricing, preparing quotes, understanding of Incoterms, HS codes, and international shipping documents</li></ul>Communication<ul><li>Fluent in English (written and spoken)</li><li>Professional communication and negotiation skills with clients and network agents</li></ul>Behavioral Competencies<ul><li>Customer-first approach with attention to service detail</li><li>Proactive follow-up and deal conversion mindset</li><li>Ability to multitask between warehousing and freight functions</li><li>Organized, reliable, and solution-oriented under pressure</li><li>Team player with ethical conduct and integrity</li></ul>OthersAge: 25 &ndash; 30 Yrs.Sex: Male / FemaleNationality: Any nationalityJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Do you have minimum 2&ndash;3 years in a customer service role within a 3PL/freight forwarding environment</li><li>Do you have experience in air, sea, and land freight coordination, including quoting and documentation</li></ul>

Customer Service Agent (CSA)- 3PL ( Freight & Warehouse)

KiKxxl

<div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Basisgehalt: 1.300,- Euro (netto) / pro Monat (1.000 Euro Minimum + 100,- Euro Anwesenheitspr&auml;mie + je 100 Euro Fahrtkostenzuschuss / Essenszulage)</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Customer Service Agent (m/w/d) in deutscher Sprache

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, T&uuml;rkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.<ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Listen attentively to customer inquiries, concerns, and feedback</li><li>
Provide accurate information and resolve customer issues efficiently</li><li>
Maintain a high level of customer satisfaction through personalized service</li><li>
Document and update customer interactions in our customer service software</li><li>
Collaborate with team members to address complex customer needs</li><li>
Identify and escalate priority issues when necessary</li><li>
Stay informed about company products, services, and policies</li><li>
Participate in ongoing training to enhance customer service skills</li><li>
Meet or exceed performance metrics and quality standards</li></ul> 

Qualifications 
<ul><li>
Excellent verbal and written communication skills in both English and Turkish</li><li>
Strong active listening and problem-solving abilities</li><li>
Proven experience in customer service or call center environment</li><li>
Proficiency in using customer service software and computer systems</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Patient and empathetic approach to customer interactions</li><li>
High school diploma or equivalent (preferred)</li><li>
Customer service certification (preferred)</li><li>
Flexibility to work various shifts as needed</li><li>
Ability to work on-site in Istanbul, T&uuml;rkiye</li></ul></div>

Royal Service Agent (Phone Call Operator)

Transcom

<div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office</div><div>
Location: Egypt, Cairo
Job category: Customer Service Representative (CSR)
Language: English</div><div><div>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.<div><div>
Chat Agent Duties and Responsibilities</div></div><ul><li>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</li><li>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</li><li>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</li><li>
Maintain a high level of professionalism and customer service etiquette in all interactions.</li><li>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</li><li>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</li><li>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</li><li>
Collaborate with team members and other departments to ensure consistent and effective customer support.</li></ul></div></div></div></div></div></div></div></div></div></div></div>

Customer service representative - Back Office

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